Automatically apply for jobs with Zippia

Upload your resume to get started.

Patient care advocate skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical patient care advocate skills. We ranked the top skills for patient care advocates based on the percentage of resumes they appeared on. For example, 34.2% of patient care advocate resumes contained patients as a skill. Continue reading to find out what skills a patient care advocate needs to be successful in the workplace.

15 patient care advocate skills for your resume and career

1. Patients

Here's how patient care advocates use patients:

Coordinated communication between patients, family members, medical staff, administrative staff, regulatory agencies and insurance providers.
Collaborated with physician offices, dialysis centers and patients toward while ensuring value-added communication and customer support.

2. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how patient care advocates use patient care:

Provided patient care under direct responsibility and supervision of a physician, while participating on the interdisciplinary team.
Work collaboratively with other patient care advocates and supervisors to ensure that best-practices are shared.

3. PCA

PCA (Personal Care Aide) skills are the abilities to provide assistance and care to elderly, disabled, sick, or fragile individuals.

Here's how patient care advocates use pca:

Handle inbound calls from members regarding their prescription benefit plan*Received a PCA awards for Excellent Customer Service & *Recognition for Excellent attendance
Partnered with training department to assist newly hired PCA's As they transition from classroom training to taking calls.

5. HIPAA

Here's how patient care advocates use hipaa:

Communicated effectively and safeguarded protected patient information by verifying patient accounts according to HIPAA laws.
Tracked and maintained sensitive medical information according to Federal HIPAA guidelines.

6. Vital Signs

Vital signs are a set of values indicating different body systems' performance. They are measurements of the body's most basic functions. The four major vital signs used in medicine to assess a patient are body temperature, pulse rate, respiration rate, and blood pressure.

Here's how patient care advocates use vital signs:

Provide nursing care in adult day-care setting, including monitoring vital signs, obtaining weights, wound care.
Obtain resident vital signs, record in patient file and assisted in administering medication.

Choose from 10+ customizable patient care advocate resume templates

Build a professional patient care advocate resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your patient care advocate resume.

7. Productivity Standards

Productivity standards are referred to as performance thresholds or requirements that must be met to satisfy organizational expectations. Productivity is calculated by measuring the number of units produced in relation to the number of working hours spent on the production.

Here's how patient care advocates use productivity standards:

Document issues and resolutions in a common database while answering questions related to pharmacy benefits, maintaining productivity standards and performance.
Answer questions related to Oncology patient medication and pharmacy benefits including scheduling medication for shipment while maintaining productivity standards.

8. Retail Pharmacies

Here's how patient care advocates use retail pharmacies:

Worked with Retail Pharmacies to resolve any processing problems with electronic claims including issuing authorization to override denied claims.
Provided information to Retail Pharmacies through express scripts insurance benefits.

9. Corrective Action

Here's how patient care advocates use corrective action:

Suggested improvements, follow -up and assists in implementing appropriate corrective actions.
Identified and escalated problems requiring expedited, corrective action.

10. Mail Order

Here's how patient care advocates use mail order:

Mail Order Prescriptions/Customer Service/Phone Representative/Escalation line
Received incoming calls for a Pharmaceutical Benefit Manager for patients inquiring about their prescription benefits and mail orders.

11. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how patient care advocates use outbound calls:

Answer inbound/ outbound calls regarding order scheduling of specialty medications.
Handle inbound/outbound calls from patient regarding order scheduling of medications.

12. Inbound Calls

Here's how patient care advocates use inbound calls:

Worked with Department of Defense, Taking inbound calls Communicated effectively both verbally & written correspondence.
Received inbound calls from patients regarding their insurance coverage benefits and home delivery services.

13. Customer Inquiries

Here's how patient care advocates use customer inquiries:

Documented accurate and detailed information related to customer inquiries in order to continuously improve the customer service process.
Responded to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information.

14. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how patient care advocates use customer service:

Maintain accurate and complete documentation of all inquiries in order to continuously improve customer service process and reduce potential legal concerns.
Collaborated as a team member with other customer service representatives and supervisors to ensure that best-practices would be shared and communicated.

15. Prescription Refills

Here's how patient care advocates use prescription refills:

Contacted physician's office regarding prescription refills or substitutes for medication.
Process prescription refills using Vector database.

5 Patient Care Advocate resume examples

Build a professional patient care advocate resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your patient care advocate resume.

Create my resume

Build a professional resume in minutes using this template.

What skills help Patient Care Advocates find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of patient care advocate skills to add to your resume

The most important skills for a patient care advocate resume and required skills for a patient care advocate to have include:

Patients
Patient Care
PCA
Social Work
HIPAA
Vital Signs
Productivity Standards
Retail Pharmacies
Corrective Action
Mail Order
Outbound Calls
Inbound Calls
Customer Inquiries
Customer Service
Prescription Refills
Common Database

External Clients
Claims Issues
Federal Safety
Hippa
Physician Calls
EKG
Performance Guarantees
Billing Inquiries
Catheter
Blood Pressure
Insurance Coverage
Pharmacy Benefits
Insurance Benefits
Insurance Verification
Medicaid
Medicare Part D

Insurance Claims
Splints
Billing Issues
Computer System
Allergies
Customer Calls
Patient Accounts
Prescription Benefits
RX
Customer Complaints
Patient Issues
Tricare
ESI
Tracheostomy
Specialty Medications

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse office and administrative jobs