Patient care assistant job description

US-OR-Portland

Type: Part Time - Benefitted
Good Samaritan Medical Ctr campus

Overview

Patients feel comfortable seeking your advice on meals and snacks. You have a keen understanding of their dietary restrictions and how to choose the best food options. Your caring and competent nature fits well with the Legacy mission of making life better for others.

As a natural "people person," the Patient Dining Assistant communicates with patients in-person or via phone to help them place their meal orders based on dietary restrictions. As a valuable member of the food and nutrition team, the Patient Dining Assistant accurately inputs menu selections, responds to requests from nursing units and makes sure that patients' meals are consistent with their diet orders.

Provides excellent customer service, acting as the Nutrition Services "greeter" who directly communicates with patients by telephone or in person. Serves meals to patients in a professional, efficient manner; instructs patients on meal ordering system; assists patients in placing meal orders; assesses the patients capabilities to utilize the meal order system; completes calorie counts - recording patient intake; clearly communicates diet order restrictions to patient; participates as part of the food and nutrition team - with nurses, dietitians, and other staff. Takes patients' orders, menu choices for their meals or snacks. Accurately inputs menu selections, prints, meal tickets, responds to printed requests from nursing units, assuring patient choices are consistent with their diet orders.

Responsibilities

Answers telephone calls from patients, nursing staff, and others.

Enters patient menu selections and other patient information into computer system accurately and in a timely manner demonstrating computer literacy.

Responds to telephone and printer generated meal choices and inquiries utilizing established scripts as applicable.

Verifies diet orders and confirms that patient requests are appropriate for the specified diet order; delivers appropriate menu for diet order.

Assures all call center processes are performed smoothly and on schedule - including generating/distributing reports from Computrition/Electronic Health Record, meeting benchmark standards for length of calls, etc.

Serves meals and between-meal nourishments to patients in a professional and efficient manner.

Assists patients and/or family members in placing meal orders utilizing established scripts; assesses patient's ability to utilize the meal order system and follows up with the appropriate staff member if unable to participate.

Processes diet requisitions retrieved from nursing stations and coordinates additional call center processes between nursing units and production.

Orders and replenishes floor stock items on nursing units.

Retrieves completed meals from patients' rooms in a timely manner and records nutrient intake from meals.

Communicates with members of other Food and Nutrition Department and other departments effectively and concisely regarding patient support concerns/issues, requests, and other special circumstances; acts as a Food and Nutrition Department liaison.

Portions food items in proper containers utilizing proper portion sizes.

Anticipates patient/team member needs and services them; when conflicts/concerns arise, he/she takes ownership of the problem and ensures a positive resolution. Participates in departmental quality improvement activities.

Serves as a quality assurance control point for every aspect of the room service program.

Performs other duties as requested/assigned.

Qualifications

E ducation:

High school diploma or equivalent preferred.

Experience in customer service environment, and computer operations required.

Experience in high volume call center, and food service operations with knowledge of therapeutic diets preferred.

Skills:

Knowledge of specialized diets, hospital processes, medical terminology, along with emergency codes and responses are essential for this position.

Experienced in use of computers, with focus on data input, production reports/tallies.

Ability to work efficiently without direct supervision; time management skills are essential.

Ability to manage high call volumes - to courteously receive patient phone calls, process the information and accurately enter into computer system.

Demonstrates the ability to speak clearly and be easily understood in a positive and professional manner.

Ability to complete all conversations in a positive and helpful manner while meeting time management expectations.

Ability to understand and determine patient requests when language or communication style may be difficult to understand or other patient complications exist.

Ability to triage and manage requests to ensure that customer service and essential job functions are always maintained.

Ability to understand, operate and problem solve office equipment issues.

Ability to interact effectively with hospital and department computer software programs.

Ability to understand and utilize patient nutrition related information.

Ability to successfully negotiate patient meal choices during phone interactions.

Legacy's Values in Action:

Follows guidelines set forth in the Legacy's Value in Action.

Equal Opportunity Employer/Vet/Disabled

PI

Assured Home Health is hiring a LPN - Patient Care Manager Assistant to join our team in Renton!



Work schedule: Mondays to Fridays 8a to 4:30p


The
Home Health Patient Care Manager Assistant (Licensed Practical Nurse, LPN)
is responsible for assisting the Patient Care Manager in coordinating a team of staff to assure the continuity of high quality care to home health patients assigned to the team's area. This includes ensuring all team staff are skilled and informed and that they are committed to providing quality care in an efficient manner in accordance with physician's orders and State/Medicare guidelines.

We offer the following:

Competitive Pay Paid Time Off Tuition Reimbursement Medical, dental, and vision packages 401(k) Match Program Rapid Career Advancement Opportunities Internal promotions with a career plan All-encompassing Orientation and Fast Track option for Home Care experienced clinicians Great Culture - join our family!


Assured Home Health
part of LHC Group is the preferred post-acute care partner for hospitals, physicians and families nationwide. From home health and hospice care to long-term acute care and home and community-based services, we deliver high-quality, cost-effective care that empowers patients to manage their health at home. Hospitals and health systems around the country have partnered with LHC Group to deliver patient-centered care in the home. More hospitals, physicians and families choose LHC Group, because we are united by a single, shared purpose:
It's all about helping people.



Essential Functions



Assists with phone calls from field staff, physician offices, referral sources, patients, and takes messages and orders as needed. Frequently monitors the status of incoming faxes, report to appropriate personnel Maintains competency through assigned online courses and required in-services Assists with phone messages and answers calls and questions in a timely manner. Assists with visit verification, scheduling and projection of visits, and other reports in hospice computer system. Performs high risk patient phone calls as assigned. Assists with the Interdisciplinary Group. Assists the Executive Director with weekly reports. Completes any other duties as assigned. Provides skilled nursing services under the supervision of RN as needed (see LPN job description).

*A detailed job description will be presented at time of interview.


Education & Experience


Experience Requirements
Minimum of one year experience in home health or hospice
License Requirements
Current LPN/LVN license in state of practice Current CPR Current, driver's license, valid vehicle insurance, and access to a dependable vehicle, or public transportation
Skill Requirements
Working knowledge of computers


Equal Opportunity Employer - vets, disability.

Must be fully vaccinated or be willing to complete full vaccination by date of hire and proof of vaccination will be required.

If permitted by state law, the company will consider requests for religious or medical exemptions.

ID: 1224

CAREGivers

Culpeper, Orange, and Madison counties

The passion to care is already in some people; they just have to give it a purpose. At Home Instead, caring is our passion. And it starts with our Care Professionals!

We help build your future.

You'll be working with the company who first introduced senior home care to the world. We pride ourselves on providing best in class service, training, education, and opportunities for career advancement.

We're a family.

And trust me when I say, you will feel nothing but love and support from the moment you walk through our doors. With a local office that all of our Care Professional's consider to be a second home, and a team that you can lean on for support, share stories with, and seek advice from, you will never feel alone. We trust each other and we look out for each other.

We've got you covered.

Not only will this be one of the most rewarding experiences you'll ever have but we also offer competitive pay, benefits, and a schedule that fits your lifestyle.

Professional experience NOT required; paid training provided.

Shifts Available:

• Daytime Shifts from 4 hours to 12 hours from 8::00 am - 11:00 pm

Benefits of being a Home Instead Care Professional:

• Competitive Pay ($14.00 - 18.00)
• New Hire Incentives up to $2,000!!!
• Paid New Hire Training
• Paid Continuing Education
• Holiday Pay
• Travel Reimbursement
• Referral Bonus
• Free Home Instead Shirt
• Free Personal Protective Equipment
• Rewards and Recognition
• Fun, Supportive and Family Oriented Work Environment with Awesome Coworkers!

Available after one year and if you meet minimum requirements:

401k with Company Matching up to 4%

Paid Time Off

We encourage you to apply. Complete an application by visiting

Each Home Instead franchise is independently owned and operated.

PI