Patient care coordinator jobs in Alaska

Patient Access Coordinator - Join Our Mission to Improve Rural Mental Health Care! Rural Psychiatry Associates is seeking a Patient Access Coordinator to join our growing team! If you are a detail-oriented, customer-focused professional who thrives in a fast-paced environment, this is your opportunity to make a meaningful impact in the field of mental health care. Why Join Us? At Rural Psychiatry Associates, our mission is to deliver high-quality mental health care to communities with limited access to services. We provide in-person and telemedicine care to patients of all ages through hospitals, clinics, schools, and senior living facilities across North Dakota, South Dakota, Montana, Minnesota, Utah, Alaska and beyond. As a Patient Access Coordinator, you will be a vital part of our team, ensuring smooth patient registration and access to services. Your role will be essential in creating a positive patient experience from the very first interaction. The Role: What to Expect Location: Based in our Anchorage, AK office. Frontline Patient Support: Serve as the first point of contact for patients, helping them navigate the registration and scheduling process. Insurance & Documentation: Verify insurance coverage, obtain authorizations, and ensure accurate patient records. Multidisciplinary Collaboration: Work with clinical and administrative teams to streamline patient access. Key Responsibilities Greet & Assist Patients & Visitors: Provide a welcoming and professional first impression. Collect & Verify Patient Information: Ensure accuracy in personal, medical, and insurance details. Coordinate Appointments: Schedule, confirm, and provide reminders for patient visits. Support Telehealth Services: Educate patients on the telehealth process and provide technical assistance as needed. Ensure Compliance: Maintain patient confidentiality and adhere to HIPAA regulations. Provide General Administrative Support: Assist with completing necessary forms, correspondence, and documentation. Perform Other Duties as Assigned to support clinic operations. What We're Looking For High school diploma or equivalent required. Experience in scheduling appointments preferred, especially in a healthcare setting. Excellent communication skills, both verbal and written. Strong attention to detail with the ability to multitask in a fast-paced environment. Proficiency with electronic health record (EHR) systems and general computer skills. Ability to maintain patient confidentiality and adhere to HIPAA regulations. Highly organized, self-motivated, and able to work independently. Strong time management and prioritization skills. Willingness to learn and adapt to new technologies. What We Offer As we support and care for our patients, we also prioritize the well-being of our team members. Our benefits include: Medical, Dental & Vision Insurance Long & Short-Term Disability Insurance Life Insurance 401(k) Retirement Plan Generous Paid Time Off (accrual based on hours worked) Paid Holidays If you're looking for a rewarding career in healthcare administration where you can truly make a difference, apply today!

PURPOSE OF THE JOB: To ensure all demographic and financial information is accurately collected, verified, and recorded in the Electronic Health Record/Patient Accounting System. Functions include patient registration, registration, Emergency Room registration insurance eligibility, verification determination, authorization requirements, patient liability, collection, scheduling, and admitting duties. Employees are also responsible for obtaining signatures for all required organization, state and federal consents and/or notifications. QUALIFICATIONS: High School diploma or GED required. Proficient in data entry. Familiar with health information software and prior registration/admissions experience preferred. Knowledge of insurance verification and eligibility preferred. Knowledge of third-party coverage rules and process billing information correctly for each encounter i.e. Medicare, Medicaid, Worker's Compensation Auto Liability, etc. Prior billing experience preferred. Excellent customer service skills required. Yup'ik speaking preferred.

The Scheduling and Registration Specialist greets patients and family members in a professional and courteous manner. Obtains and verifies demographic, financial, and insurance information during the registration process, accepts point of service payments or provides guidance for payment options, and clears the patient for service delivery. Essential Duties and Responsibilities The following duties are not intended to serve as a comprehensive list of all duties performed by this position. Other duties may be assigned. * Supports the organization's mission and goals, quality standards, and patient-centered medical home philosophy. Embraces KANA's culture of serving the whole person through our provision of services. Incorporates KANA's core values of Courtesy, Caring, Respect, Sharing, and Pride in all activities and decisions. * Upholds KANA's Code of Ethics by conducting professional activities with honesty, integrity, respect, fairness, and good faith in a manner that reflects positively upon the organization. * Maintains collaborative team relationships with peers and colleagues to contribute to the working group's achievement of goals effectively, and to help foster a positive work environment. * Protects confidentiality/privacy in verbal, written, and electronic forms of communication or information sharing. * Communicates concerns in appropriate manner and in accordance with KANA policy. * Ensures that all demographic and insurance information is communicated and properly enters into the electronic health record to provide prompt and accurate billing. * Collects and records patient identification into the electronic health record including driver's license, social security card, CIB, etc. * Responsible for coordination of benefits when more than one insurance carrier is presented. * Appropriately distributes registration paperwork to patients and records in the electronic health record according to departmental procedures. * Receives point of service payments at check-in before services are rendered. * Understands and gives explanation regarding the sliding fee application. Refers all patients without insurance coverage or with questions to an Alternate Resource Specialist for resolution. * Provides primary scheduling and registration services, including receiving and directing incoming calls, and assisting callers. Provides helpful assistance in anticipating and responding to the needs of our customers (i.e., escorting, directing, and answering questions). Takes messages that are clear and concise. Demonstrates exceptional phone etiquette. * Updates patient's demographic information. * Completes assigned worklist related to patient demographic, insurance, medical information. * Provides release of information (ROI) and explain the release process to patients requesting records. SRS will then accept completed ROI's, ensure they are completed properly and forward to the HIM department. * Schedules appointments for patients who are present in person or call the clinic. * Receives and prioritizes calls, faxes, and requests from patients. Routes information to the appropriate recipient in a timely manner. * Maintains front office inventory and equipment by checking supplies, anticipating needed supplies, and placing orders for supplies as needed or directed. Supervisory Responsibilities: This job has no supervisory responsibilities. Requirements High school diploma or equivalent required, Associates Degree preferred. One-year experience working in a healthcare clinic, medical billing office, or with the public in an office or customer service environment. Demonstrated knowledge of accurate data entry, medical billing, and medical terminology and computer systems highly preferred. Excellent customer service, organizational skills, attention to detail, problem solving skills, technical skills, and ability to multitask with a positive attitude in a fast-paced environment required.

Scheduling Specialist, OPA Lake Otis Anchorage, Full-Time Schedule: Monday - Friday, 8:30 am - 5:00 pm Orthopedic Physicians Alaska seeks a highly skilled, dedicated, and professional individual to join our rapidly growing and dynamic team as a Patient Scheduling Specialist, known internally as a Patient Advocate. The team of Patient Advocates at OPA is passionate about providing patient-centric service to everyone who calls the practice. Patient Advocates collaborate with medical providers and staff to resolve patient questions and concerns quickly, thoroughly, and respectfully. At OPA, employees enjoy work-life balance, competitive salaries, and comprehensive medical, dental, FSA or HSA, life, and disability insurance, as well as profit sharing, 401(k), and paid time off starting at three weeks per year. Learn more about Orthopedic Physicians Alaska at ***************** Ideal attributes Able to multitask effectively, dealing with phone calls, emails, tasks, and in-person requests pleasantly Communicates calmly and clearly via telephone with patients in all circumstances, including when they are ill, upset, or have an emergency Able to analyze situations and respond professionally and appropriately Works proactively for the good of the team and its commitment to patient-centered service Representative duties Promptly and professionally answer telephone calls Use customer service principals and techniques to handle phone calls calmly and pleasantly Register and schedule patients with providers based on company protocol Collaborate seamlessly with medical providers and staff to ensure best outcomes for patients Knowledge and skill requirements Outstanding customer service skills Ability to work in a fast-paced environment Skill in responding to patients with a "patient first" approach in situations that require tact, professionalism, and sensitivity Some knowledge of medical practice protocols related to chart records and patient information Required qualifications Six (6) months of customer service experience High school diploma or equivalent Preferred (in addition to required) qualifications One (1) year of customer service experience or six (6) months of medical office experience Knowledge of insurance and billing Experience with scheduling software or EHR systems Candidates meeting the above skills and qualifications and desiring to be part of a patient-centered, professional environment are invited to apply. FLSA status: Non-exempt Core Competencies - Synergy: Through collaboration & continuation improvement - Empathy: Through compassion & patient-centered care - Integrity: Through trust & ethical accountability - Optimization: Through operational efficiency The mission of OrthoAlaska, Orthopedic Physicians Alaska division is to provide the finest orthopedic surgery and musculoskeletal care in North America through quality, patient-centered care. Each of our physicians and surgeons works in concert with a certified orthopedic surgical physician assistant and other staff to provide patients an individualized care-team experience. Currently, we have offices in Anchorage, Wasilla, and Eagle River. Employees enjoy opportunities for professional growth in a collaborative environment and exposure to a full range of orthopedic care with orthopedic, injury walk-in, and rheumatology clinics, an imaging center, athletic training and physical, occupational and massage therapy. OPA values quality, patient-centered care, personal fulfillment through continuous improvement, team development, and community service. We welcome applicants who embrace our same core values and possess a daily renewed attitude of excellence. OPA benefits include health and dental insurance, life and disability insurance, 401(k) and profit sharing, as well as paid time off. OrthoAlaska is proud to provide equal employment opportunities to all applicants and employees without regard to race, color, ancestry, national origin, sex, sexual orientation, gender identity, marital status, religion, age, pregnancy, protected veteran status, disability, or other protected categories.

Job DescriptionAre you a compassionate and dedicated individual looking for a fulfilling career opportunity? Look no further! We are currently seeking a dynamic individual to join our team and make a positive impact in the lives of our patients!. Key Responsibilities: Greets patients and visitors in a prompt, courteous and helpful manner. Primary for answering telephone, screens and directs calls, takes messages, and provides information, and documents as appropriate. Issues forms to patients to complete, gives clear instructions, and offers assistance. Reviews all forms for completion and signatures. Checks in patients, verify and update necessary information in the medical record, obtains copies of ID and insurance card(s); takes patients' photo. Screens visitors and responds to routine requests for information Maintains work area and lobby in neat and orderly manner. Including restocking patient pamphlets in lobby racks. Maintains monthly scorecard and reporting daily numbers. Confirms appointments. Ensures all calls returned by End of Day, consistently documenting in Patient's chart details of every call/visit. Protects patients' rights by maintaining confidentiality of personal and financial information, per HIPAA, and patient safety per OSHA guidelines. *Please note that this is not an all-inclusive list of the responsibilities of the position. Qualifications/Requirements: Education: High school diploma or GED Exceptional customer service and critical thinking skills Ability to defuse tense situations through diplomatic problem-solving Ability to operate computer and other office equipment Two years' experience working in a healthcare environment preferred. What we can offer: Competitive compensation plans: $20.00 - $29.00 / Hour DOE Competitive medical, dental, and vision plans, generous paid-time off and a 401k Retirement Plan with a generous company match. Excellent work/life balance schedules. Opportunities for advancement. Physical Job Requirements: Frequent extended periods of standing, bending, stooping, walking, sitting The ability to lift up to 30 lbs. Reasonable accommodations may be made for individuals with disabilities Join us in our commitment to providing quality patient care and fostering a positive environment for both our patients and our dedicated staff. If you're ready to contribute to a healthcare team that values excellence, apply today and embark on a rewarding journey with us! Liberty Administrative Services, LLC provides an inclusive and safe environment for all applicants and employees. Liberty Administrative Services, LLC treats all individuals equally without regard to race, color, religion, sex (gender identity, gender expression, transgender), sexual orientation, age, pregnancy, parenthood, marital status, national origin or ancestry, citizenship status, disability, military status, genetic predisposition or carrier status or any other impermissible factor according to applicable law. For applicants in need of assistance or special accommodations for any part of the application process because of a medical condition or disability, please send an email to *************************** to let us know the nature of your request.

Job Description Join our Front Desk Team!!! We are seeking a friendly, organized, and professional Front Desk Coordinator to join our pediatric dental team. You're the first impression and the lasting one. At our Pediatric Dental Office, the front desk is so much more than check-ins and paperwork. You set the tone for a child and parents entire experience. Your warmth, patience and professionalism help families feel safe, welcomed and cared for from the very first smile. Compensation: $20 - $24 hourly Responsibilities: Responsibilities: Greet and check in patients with a warm, professional demeanor Schedule and confirm appointments efficiently Verify insurance and process billing Maintain an organized and welcoming front office environment Communicate effectively with patients, parents, and team members Qualifications: Previous dental or medical front office experience preferred Strong communication and organizational skills Ability to multitask in a busy environment while maintaining attention to detail Positive attitude, reliable work ethic, and a focus on excellent customer service Familiarity with dental practice management software is a plus We offer: A supportive, team-oriented work environment Opportunities for professional growth Competitive pay and benefits About Company Pediatric Dental Associates LLC is a specialty dental practice with a goal to provide children with a positive dental experience. We aim to help children develop strong dental health habits and provide a safe, fun environment for their dental health needs. If you are passionate about helping families, feel welcome and cared for, and you're looking to join a team that values professionalism and positivity, we encourage you to apply.

Job Description At The Wildbirch Hotel, our Front Desk Agents serve as the welcoming face of our unique boutique property. They are responsible for greeting guests, facilitating check-ins, and ensuring each guest enjoys an exceptional stay in Anchorage. The role requires handling reservations, guest inquiries, and managing check-outs in an efficient, warm, and professional manner. Key Responsibilities: Greet and check in guests while ensuring all guest information is accurate in the system. Assist guests in making and modifying reservations, including walk-ins and same-day bookings. Share in-depth knowledge of the hotel, its amenities, room layouts, and the surrounding Anchorage area, including notable events and activities. Process guest payments, manage check-outs, and settle any outstanding accounts. Handle guest inquiries, complaints, and requests, aiming to resolve any issues promptly to ensure guest satisfaction. Maintain the Front Desk area as a hub of guest interaction, keeping it organized and supplied. Work with other departments to coordinate guest needs, including room availability, housekeeping requests, and special accommodations. Communicate daily with the Front Office Manager to review guest services, priorities, and any additional tasks or special projects. Engage guests with personalized recommendations, including dining options at the hotel's onsite restaurant, brewery, and café. Contribute to the warm, inviting atmosphere by managing the lobby's communal space, which features a fireplace, and local art. Requirements: Previous hotel or customer service experience is required. Strong knowledge of hotel management systems (experience with Room Master and OPERA cloud is a plus). Excellent communication skills, including the ability to read and respond in English (additional languages are a plus). Ability to remain calm under pressure and multitask in a fast-paced environment. Enthusiastic, service-oriented, and with a passion for hospitality and Alaska's vibrant culture. Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with web-based tools. Strong problem-solving skills and the ability to work independently or as part of a team. Physical & Availability Requirements: This role requires standing for long periods and occasional lifting of light materials. The hotel operates 24/7, and availability for shifts on weekends, holidays, and nights is expected. Why Work at The Wildbirch Hotel? As Anchorage's first boutique hotel, The Wildbirch Hotel offers a dynamic, local-first environment where team members are encouraged to share their passion for Alaska. Be part of the first team welcoming guests to the hotel and helping to shape the guest experience in a setting that celebrates the adventure, charm, and rugged beauty of the state.

Job DescriptionER Receptionist/ Patient Registration Coordinator Employer: TDL Staffing Positions: Full-Time & Part-Time Available Pay: Starting at $18.50/hour (depending on experience) Additional hourly compensation for shifts after 6 PM TDL Staffing is looking for dependable, detail-oriented individuals who are passionate about providing excellent customer service to join our healthcare team as Patient Service Representatives. In this important role, you'll be the first point of contact for patients during admission, registration, transfers, and discharge, ensuring a smooth and professional experience for every patient and visitor. Your ability to accurately manage patient information, communicate effectively, and handle multiple tasks will contribute directly to quality patient care and overall satisfaction. What You'll Do: Perform admitting, registration, transfer, and discharge functions in a fast-paced hospital/clinic setting Answer multi-line phone systems professionally and promptly Maintain accurate records and ensure patient data is handled securely Assist patients and visitors with a friendly, helpful attitude Collaborate closely with healthcare teams to support seamless patient flow Available Shifts: Part-Time Options: 6:00 AM - 2:30 PM Fridays & Saturdays 7:00 AM-3:30 PM Fridays and Saturdays 2:00 pm -10:30 PM (Sunday and Monday) Minimum Requirements: At least 1 year of experience in customer service, registration processing, medical office, or computer database High school diploma or equivalent Proficient computer skills and familiarity with multiple software platforms Ability to confidently operate a multi-line phone system Typing speed of 30 words per minute or higher Basic medical terminology knowledge Strong written and verbal communication skills Excellent attention to detail and problem-solving abilities Ability to work well under pressure in a fast-paced environment Must pass a background check and work in a drug-free environment Why Join TDL Staffing? Competitive pay starting at $18.50/hr with extra compensation for evening shifts Flexible scheduling options with both full-time and part-time availability Opportunities to grow your skills and advance your career No fees to apply or work with us Apply Today Take the next step in your healthcare career. Begin your application online - APPLY NOW For any questions, call our Anchorage office at (907) 433-0890. TDL Staffing is an Equal Opportunity Employer (EOE). #ANCH123

Anchorage Radiation Oncology Center is seeking a dedicated, service-oriented, and compassionate Front Office Coordinator to join our close-knit team. This is a wonderful opportunity to build meaningful relationships with staff and patients, while delivering exceptional care to our community in a collaborative team environment. We prioritize work-life balance, ensuring a fulfilling professional experience for our team members. As a Front Office Coordinator, you will serve as the primary point of contact for patients undergoing treatment, while working closely with both providers and staff. Your role will involve providing empathetic support to individuals facing a cancer diagnosis and assisting those currently receiving treatment. You will interact regularly with patients and their families, healthcare providers, vendors, and business partners, ensuring a seamless and supportive experience for all. At our center, we believe in caring for our team as well as our patients. We offer a healthy work-life balance so you can thrive both personally and professionally. Located in beautiful Anchorage, Alaska, you'll enjoy the benefits of city living-quality healthcare, cultural events, and strong community spirit-alongside easy access to world-class outdoor recreation like hiking, skiing, and wildlife exploration. Join us in making a lasting difference in patient lives while enjoying a balanced, fulfilling lifestyle in Anchorage. We are looking for someone who brings a positive, friendly attitude and a genuine passion for patient care, as well as the ability to work effectively in a fast-paced, team-oriented environment. Key Skills Outstanding verbal and written communication Strong problem-solving abilities Customer-focused with a commitment to service excellence Skilled in building positive working relationships and fostering collaboration Highly self-motivated with a proactive work ethic Excellent organizational and time management skills Adaptable and responsive to change Core Responsibilities Support healthcare providers in delivering patient care within a collaborative care team model Schedule appointments Independently obtain and organize necessary medical records for patient charts Ensure smooth appointment flow and maintain daily schedule organization Manage patient calls and follow-up communications Complete environmental service tasks as needed Work recall task list for patient follow ups Organize incoming and outgoing faxes Other duties as assigned Requirements Education and Experience High School Diploma (or equivalent) Minimum of one year of experience in medical office preferred Proficient in keyboarding and administrative tasks, including strong spelling, proofreading, and grammar skills Proficient in Microsoft Office Suite Physical Demands & Work Environment The physical and environmental requirements listed below reflect the conditions typically encountered while performing the essential duties of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform job functions. Ability to lift and carry up to 25 pounds Ability to stand or sit for extended periods of time Manual dexterity and ability to perform repetitive hand and wrist movements Requires advanced comprehension, communication, reasoning, and analytical skills Work is performed in a clinical setting with moderate noise levels This position requires a dependable, detail-oriented professional capable of managing multiple tasks while maintaining a high level of patient care and professionalism. Disclaimer: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to modification to accommodate individuals with disabilities. The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.

We are looking for a Part-time Front Office Coordinator / Physical Therapy Techician to join our team! Consider joining our team of highly skilled, passionate, and growth-oriented professionals. “Work Hard, Play Harder!” is not just a motto, it is our culture. In addition to our high professional standards, we also LOVE to have fun. Expect fun outings, including company hikes, movies, family BBQ, paint parties, laser tag, and much more! Consider joining a company where we value our employees and allow them to earn a highly competitive wage. Our team has opportunities to expand their knowledge, skill set and compensation through bonus programs and our continued drive to always improve. Our team works hard and then takes well-deserved time off and holidays. If you are ready to launch your career, grow and better yourself, want to join a team that really cares about their patients, and be a part of a bigger vision than apply today. Job Description The Front Office Coordinator's (FOC) primary role is to create a “wow experience” for our patients and maintain a pleasant environment. Ensuring high levels of customer service, holding our patients accountable to the scheduled Plan of Care (POC), and achieving utilization goals. The FOC assists the team with the patient “buy in” by scheduling out the Plan of Care (POC) following the evaluation, clearly explaining the financial commitment, and holding patients accountable to arrive on-time and attend all POC appointments. Scheduling meetings and appointments, experience with a variety of office software (email tools, spreadsheets, and databases) stay on top of patient collections, and place a high emphasis on current and ongoing tracking of metrics to meet company goals. The Physical Therapy Technician portion of this role is responsible for maintaining the flow of our gym. This encompasses helping patients through exercises under the super vision of the PT, maintaining the cleanliness of the gym and ensuring a smooth transition between patients. Duties and Responsibilities: Maintaining a clean and professional image Ability to provide exceptional customer service Answering phones, and returning voice mails promptly Scheduling appointments and full Plan of Care (POC) Visit type rules Insurance restrictions Therapist specialties Assist in auth visit tracking and timely notification to the Auth Specialist Inform patients of collection expectations Co-pays / Co-insurance / Deductibles Enforcing the strict cancellation/rescheduling policy Timely opening and/or closing of the clinic (we are looking for the closing shift ending at 6pm) Clearing provider schedules for planned and unplanned outages or PTO Attending ongoing trainings and bringing improvement ideas to the table for team discussion Placing high emphasis on HIPAA compliance Using time management and efficiency skills to help keep the clinic tidy, clean, and organized Keeping an organized record and updates to the Professional Plan of Care Assist the therapist by helping patients with exercises and helping set up professional equipment for treatment Helping to document effectively and quickly the treatment being performed by the therapist Clean-up/sanitizing of tables, rooms, and equipment after patient use On-site laundry duties Qualifications Skills Multi-tasking Well-organized with a customer-oriented approach Exquisite communication and people skills Excellent time management and problem-solving skills Abilities: Ability to type 45 words per minute using word-processing software. Able to learn/use other computer programs including Microsoft Excel, e-mail, and Internet Ability to flexibly respond to changing demands Ability to organize and prioritize tasks effectively Ability to communicate clearly Ability to establish and maintain effective working relationships with patients, as a team member, and the public Additional Information Schedule: Monday-Friday 7am - 12pm Location: Empower Palmer, 902 E Palmer - Wasilla Hwy, Palmer AK 99645 Hours: 25-29hrs/ week Learn more about the Empower Difference by visiting our website: The Empower Difference - Empower Physical Therapy (********************** Job Type: Part-time

We are looking for a Part-time Front Office Coordinator / Physical Therapy Techician to join our team! Consider joining our team of highly skilled, passionate, and growth-oriented professionals. “Work Hard, Play Harder!” is not just a motto, it is our culture. In addition to our high professional standards, we also LOVE to have fun. Expect fun outings, including company hikes, movies, family BBQ, paint parties, laser tag, and much more! Consider joining a company where we value our employees and allow them to earn a highly competitive wage. Our team has opportunities to expand their knowledge, skill set and compensation through bonus programs and our continued drive to always improve. Our team works hard and then takes well-deserved time off and holidays. If you are ready to launch your career, grow and better yourself, want to join a team that really cares about their patients, and be a part of a bigger vision than apply today. Job Description The Front Office Coordinator's (FOC) primary role is to create a “wow experience” for our patients and maintain a pleasant environment. Ensuring high levels of customer service, holding our patients accountable to the scheduled Plan of Care (POC), and achieving utilization goals. The FOC assists the team with the patient “buy in” by scheduling out the Plan of Care (POC) following the evaluation, clearly explaining the financial commitment, and holding patients accountable to arrive on-time and attend all POC appointments. Scheduling meetings and appointments, experience with a variety of office software (email tools, spreadsheets, and databases) stay on top of patient collections, and place a high emphasis on current and ongoing tracking of metrics to meet company goals. The Physical Therapy Technician portion of this role is responsible for maintaining the flow of our gym. This encompasses helping patients through exercises under the super vision of the PT, maintaining the cleanliness of the gym and ensuring a smooth transition between patients. Duties and Responsibilities: Maintaining a clean and professional image Ability to provide exceptional customer service Answering phones, and returning voice mails promptly Scheduling appointments and full Plan of Care (POC) Visit type rules Insurance restrictions Therapist specialties Assist in auth visit tracking and timely notification to the Auth Specialist Inform patients of collection expectations Co-pays / Co-insurance / Deductibles Enforcing the strict cancellation/rescheduling policy Timely opening and/or closing of the clinic (we are looking for the closing shift ending at 6pm) Clearing provider schedules for planned and unplanned outages or PTO Attending ongoing trainings and bringing improvement ideas to the table for team discussion Placing high emphasis on HIPAA compliance Using time management and efficiency skills to help keep the clinic tidy, clean, and organized Keeping an organized record and updates to the Professional Plan of Care Assist the therapist by helping patients with exercises and helping set up professional equipment for treatment Helping to document effectively and quickly the treatment being performed by the therapist Clean-up/sanitizing of tables, rooms, and equipment after patient use On-site laundry duties Qualifications Skills Multi-tasking Well-organized with a customer-oriented approach Exquisite communication and people skills Excellent time management and problem-solving skills Abilities: Ability to type 45 words per minute using word-processing software. Able to learn/use other computer programs including Microsoft Excel, e-mail, and Internet Ability to flexibly respond to changing demands Ability to organize and prioritize tasks effectively Ability to communicate clearly Ability to establish and maintain effective working relationships with patients, as a team member, and the public Additional Information Schedule : Monday-Friday 7am - 12pm Location: Empower Palmer, 902 E Palmer - Wasilla Hwy, Palmer AK 99645 Hours: 25-29hrs/ week Learn more about the Empower Difference by visiting our website: The Empower Difference - Empower Physical Therapy (********************** Job Type: Part-time

**About Navista** We believe in the power of community oncology to support patients through their cancer journeys. As an oncology practice alliance comprised of more than 100 providers across 50 sites, Navista provides the support community practices need to fuel their growth-while maintaining their independence. **_What Revenue Cycle Management (RCM) contributes to Cardinal Health_** Practice Operations Management oversees the business and administrative operations of a medical practice. Revenue Cycle Management manages a team focused on a series of clinical and administrative processes that healthcare providers utilize to capture, bill, and collect patient service revenue. The revenue cycle shadows the entire patient care journey and begins with patient appointment scheduling and ends when the patient's account balance is zero. **Job Purpose:** The Coordinator, Revenue Cycle Management, Patient Refunds analyzes data to determine whether a refund is warranted, based on contractual agreements and payments received, and administers refunds accordingly. The Credit/Refund Specialist will be responsible for the expedient and accurate refund processing of patient and insurance over payments. Essential Functions: + Review EOBs and ensure allowances, adjustments, unallocated payments, and overpayments are posted correctly. + Review refund requests submitted by the billing team for accuracy, before sending to the accounting department for processing. + Review and resolve accounts with credit balances/request refunds and/or adjustments as necessary. + Generate reports to identify outstanding credit balances and prepare overpayment packages as necessary. + Initiate and work up refund requests for overpayments. + Process refunds and credit balances to patients or payers. + Identify account problems, patterns, and trends. + Assist with additional payment-related functions as necessary. + Assist and respond to reports in a professional manner. + Comply with state/federal regulations and adhere to HIPAA and PHI guidelines. + Identify patient accounts with credit balances to determine whether or not a refund is due to the patient and/or insurance company. + Communicate refund status with patients/insurance companies. + Maintains refund tracking spreadsheet for all refund requests. + Follow up on requests submitted to ensure payment has been received. + Post adjustment and or payment corrections to patient accounts in billing software. + Perform other duties as assigned to meet business needs. Qualifications + 2 or more years' experience working with medical refunds preferred. + High School Diploma or equivalent degree preferred. + Associate's degree preferred. + Previous healthcare billing and/or payment posting experience required. + Basic computer knowledge (Windows, MS Word, MS Excel, Internet). + Understanding of Electronic Response Admittances (ERAs) and Explanation of Benefits (EOBs) preferred. + Strong Attention to detail. + Ability to interact effectively and professionally with individuals at all levels; both internal and external. + Must be able to work as part of a team. + Knowledge of medical terminology preferred. + Knowledge of health insurance preferred. + Familiarity with Chemotherapy and Radiation Billing preferred. **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks. + Works on routine assignments that require basic problem resolution. + Refers to policies and past practices for guidance. + Receives general directions on standard work; receives detailed instruction on new assignments. + Consults with supervisors or senior peers on complex and unusual problems. **Anticipated hourly range:** $15.70 - $24.75 Hourly USD **Application window anticipated to close: 2/6/2026** *if interested in opportunity, please submit application as soon as possible. **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Job DescriptionSalary: 21-25 We are seeking a friendly, organized, and detail-oriented Medical Receptionist to join our busy Medical Massage & Chiropractic clinic! This full-time role focuses primarily on ensuring every patient feels welcome, valued, and cared for the moment they walk through the door. The ideal candidate will have an outgoing personality, excellent multitasking skills, and a strong sense of professionalism. Position is Monday to Friday, 9:00 a.m. 5:00 p.m., with occasional Saturday rotation. Key Responsibilities: Greet patients and visitors in a warm, professional manner Handle check-in/check-out procedures and ensure a smooth front desk experience Answer phone calls, manage inquiries, and schedule appointments Verify insurance details and collect co-pays or payments Maintain accurate patient records and update electronic medical records (EMR) systems Uphold HIPAA regulations and maintain strict patient confidentiality Perform administrative duties such as filing, faxing, scanning, and managing referrals Assist medical staff as needed and contribute to daily office efficiency Qualifications: Prior experience as a Medical Receptionist or in a similar healthcare administrative role required Working knowledge of medical terminology and front office procedures Familiarity with EMR systems such as Chirotouch Strong interpersonal and communication skills (both verbal and written) Excellent attention to detail, organization, and time management skills Ability to multitask in a fast-paced environment Proficient with phone systems and general office equipment Understanding of HIPAA guidelines and patient privacy laws Benefits: Employee discount Free parking On-the-job training Paid time off Professional development assistance Referral program Tuition reimbursement Wellness program Join our team and help us provide exceptional care by creating a welcoming and efficient front desk experience.

Central Registration DEPARTMENT: Patient Services WAGE: Grade 10 FLSA STATUS: Non-Exempt ESC CODE: 43-6013 FUNDING SOURCE: Indirect OPENING: December 5, 2025 CLOSING: December 28, 2025 Position Summary: The Scheduler plays a vital role in YCHC's Central Registration team by ensuring patients are efficiently scheduled and registered for medical, behavioral health, and dental services. This position supports an integrated care approach by coordinating with multiple departments, maintaining accurate patient information, verifying eligibility, and ensuring a positive and culturally respectful experience for all patients. This position requires compliance with the Health Center's compliance standards, including its Standards of Conduct, Compliance Program, and policies and procedures. Such compliance will be an element considered as part of the position's regular performance evaluation. Essential Functions: Schedule appointments across medical, behavioral health, and dental departments in accordance with provider templates and availability. Manage daily schedules to minimize gaps, no-shows, and double-bookings. Coordinate with the Central Registration team, billing, and clinical departments to ensure seamless patient flow. Prioritize urgent or same-day appointments and document appropriately in the EHR system. Verify patient demographics, insurance eligibility, and financial responsibility prior to appointments. Update patient information in the EHR accurately and in compliance with HIPAA and YCHC policies. Ensure all required forms and consents are completed. Assist patients with registration, authorizations, PRC/VA/Medicaid documentation, and referrals as needed. Provide courteous and professional communication to patients in person, by phone, and electronically. Promote patient understanding of available services, including preventive care, behavioral health, and community programs. Collaborate with the Central Registration Supervisor, Records Clerk, Coders, and Collections staff to streamline workflows. Support communication between front desk, providers, and ancillary departments. Participate in staff meetings, training, and quality improvement initiatives Adhere to YCHC confidentiality, compliance, and patient safety standards. Maintain data integrity within the EHR and scheduling system. Support reporting and performance metrics as requested (e.g., patient access times, cancellations, referral tracking). Exercises diplomacy and tact to provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to health center policies and Health Insurance Portability and Accountability Act (HIPAA) requirements. Respects and maintains privacy and dignity of patients; assures patient confidentiality at all times. Refer patient billing questions, concerns and/or requests for payment arrangements to the Finance Manager. When short staffed, the Registration Clerk may be required to fill in for absent staff and assume additional duties on a temporary basis. Such duties may include picking up and delivering, mail and labs; logging and distributing incoming and outgoing mail; maintaining the postage meter with adequate funding, scheduling patient appointments for specialty clinics for local and off-site appointments, etc. Must comply with federal laws and regulations as required by the Health Insurance Portability and Accountability Act (HIPAA). Performs related duties. Knowledge, Skills and Abilities: Knowledge of HIPAA and the Privacy Act of 1974. Knowledge of eligibility requirements and acceptable documentation. Knowledge of patient registration principles. Knowledge of modern office practices and procedures. Knowledge of the correct and effective use of English, including grammar, spelling, and punctuation. Knowledge of assigned department's policies and procedures. Knowledge of EHR systems, computers and job-related software programs (CERNER experience preferred). Knowledge of customer service principles. Knowledge of insurance verification, Medicaid, VA, and PRC preferred. Ability to work with personal computers and utilize a variety of software applications, including database and office software systems. Ability to communicate clearly and effectively, both orally and in writing, using tact and sensitivity. Ability to organize the multiple demands of the job and able to accommodate changing needs of the department. Ability to work well under pressure with minimal supervision. Ability to maintain confidentiality and handle sensitive patient information. Skill in prioritizing and organizing work, and maintenance of files and records. Skill in the provision of customer services. Skill in the use of such office equipment as a computer, scanner, fax machine, and copier. Skill in oral and written communication. Work Environment/Physical Demands: The work involves moderate risks or discomforts that require special safety precautions, including exposure to contagious diseases. Employees may be required to use protective clothing, such as masks, gowns, coats, boots, goggles, gloves, or shields. The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. The employee must be able to read, write, speak and hear. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Supervisory and Management Responsibility: This position has no formally assigned supervisory responsibility or authority. The employee is responsible only for the performance of their own assigned work. They may be asked to train new employees in the fundamentals of the jobs or to participate in cross‑training of other employees in the department, but such assignments do not include the on‑going authority to assign and review work of other employees or to recommend or take corrective action with regard to other employees' performance. Minimum Qualifications: Minimum Qualifications: High school diploma or GED required. One (1) year of administrative office support experience sufficient to understand the major duties of the position, and to be able to answer questions and resolve problems. Experience in a clinic setting is preferred. Valid Alaska driver's license. Must successfully pass a National criminal and State background check. Disclosures: We welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. THE YAKUTAT TLINGIT TRIBE IS A DRUG FREE WORKPLACE. THIS POSITION MAY BE SUBJECT TO RANDOM DRUG TESTING AND CRIMINAL HISTORY CHECK. Preference will be given to qualified Yakutat Tlingit Tribal Member and/or Alaska Native candidates. NATIVE AMERICAN PREFERENCE WILL BE APPLIED TO HIRING OF THIS POSITION AS DEFINED IN TITLE 25, US CODE, CHAPTER 14, SUBCHAPTER V, SUBSECTION 273 AND 274. WE ARE AN EQUAL OPPORTUNITY EMPLOYER WITH PREFERENCE GIVEN TO QUALIFIED NATIVE AMERICAN/ALASKA NATIVE APPLICANTS IN ACCORDANCE WITH FEDERAL LAW AND TRIBAL POLICY.

Seward Community Health Center (SCHC) is seeking a part-time Registration Specialist to support our expanded hours and services at our Clinic on Saturdays. This position will independently run the font desk, support the Saturday medical team, and be the face of the clinic in beautiful Seward, Alaska. Additional hours offered as needed by the clinic to cover absences, vacations, etc. Note: we are seeking to hire an individual for this position who is available year round to work Saturdays (10 hours per week plus fill in hours as needed) and to work FT/40 hours per week for four months in the summer season to support our mobile clinic team! Salary Range:$20.00 To $27.00 Hourly DOE Saturday Registration Specialist Work Hours: Saturdays from 7:30am-6pm, with a 30 minute lunch break. Fully onsite at our Clinic in Seward Alaska. Position is also offered the first chance at additional hours to fill in for absences and vacations Monday - Friday. In addition, as specified above, we are seeking someone who also has FT summer availability. We are seeking a driven and enthusiastic person who: Wants to expand your professional experience and earn a side income Enjoys working with people of all ages (newborn to 103). Is comfortable helping diverse patients with professionalism and enthusiasm Independently adapts to changing priorities and circumstances with “grace under pressure” Can learn and navigate new software with ease Can provide excellent communication with our patients and staff Wants to be part of a team that's working to meet patients where they're at You'll love Seward Community Health Center! SCHC is a federally qualified health center. We welcome anyone in need of quality, affordable healthcare by providing integrated, patient-centered primary care for a variety of illnesses and conditions for the entire family. SCHC is the leading provider of healthcare services in the Eastern Kenai Peninsula, with passionate, dedicated staff who work daily to help increase access to services for our community members. We are seeking to hire additional staff to enable the clinic and expand our hours and services to make our community and SCHC a better place to live and work. Essential Duties and Responsibilities Greets, screens and schedules patients with empathy and respect, accurately perform registration and check-out to ensure patient workflow is optimized. Serves as a liaison between patients, providers and staff; primarily responsible for directing all incoming calls made to SCHC Independently ensure optimal customer service to patients, staff and community members in accordance with state and federal regulations, organizational policy, and accreditation/compliance requirements Communicate pertinent patient information to other members of the care team as needed, including referring them to the Clinic or Urgent Care if further needs are established Maintains oversight and tidiness of lobby and entrance area and provides aid to patients/visitors seeking information or assistance Prepares for next day with tasks such as printing appointment list, preparation of needed paperwork for appointments, and confirming appointments Negotiates payment from patients, helps them set up an agreeable payment plan or refers them to the O & E Coordinator for screening to determine eligibility for financial assistance. Maintains compliance with HIPAA guidelines and discrepancy when handling patient information Ensures that cash is secured and deposited into safe at end of day. Performs other related duties as assigned. Compensation & Qualifications: $20/hr- High School Diploma and Two years of customer service experience required $22/hr - Two years working experience as a registration specialist preferred $23-27/hr Candidates with relevant work experience and a Medical Administration, Medical Billing, or Medical Coding certifications are preferred Knowledge and Abilities Professionalism and Best Practices in customer service Strong communication and people skills Commitment to our mission of serving patients of all ages and socio-economic status regardless of ability to pay with particular concern for those in targeted, under-served populations Commitment to culturally sensitive patient involvement in their own health care decision-making Ability to work independently and use good judgment in prioritizing work demands and managing time in a busy environment Ability follow SCHC policies, procedures and directives from the clinic and work team Ability to listen and communicate effectively using verbal, written and electronic formats SCHC is an equal opportunity employer.

Seward Community Health Center (SCHC) is seeking a part-time Registration Specialist to support our expanded hours and services at our Clinic on Saturdays. This position will independently run the font desk, support the Saturday medical team, and be the face of the clinic in beautiful Seward, Alaska. Additional hours offered as needed by the clinic to cover absences, vacations, etc. Note: we are seeking to hire an individual for this position who is available year round to work Saturdays (10 hours per week plus fill in hours as needed) and to work FT/40 hours per week for four months in the summer season to support our mobile clinic team! Salary Range:$20.00 To $27.00 Hourly DOE Saturday Registration Specialist Work Hours: Saturdays from 7:30am-6pm, with a 30 minute lunch break. Fully onsite at our Clinic in Seward Alaska. Position is also offered the first chance at additional hours to fill in for absences and vacations Monday - Friday. In addition, as specified above, we are seeking someone who also has FT summer availability. We are seeking a driven and enthusiastic person who: Wants to expand your professional experience and earn a side income Enjoys working with people of all ages (newborn to 103). Is comfortable helping diverse patients with professionalism and enthusiasm Independently adapts to changing priorities and circumstances with “grace under pressure” Can learn and navigate new software with ease Can provide excellent communication with our patients and staff Wants to be part of a team that's working to meet patients where they're at You'll love Seward Community Health Center! SCHC is a federally qualified health center. We welcome anyone in need of quality, affordable healthcare by providing integrated, patient-centered primary care for a variety of illnesses and conditions for the entire family. SCHC is the leading provider of healthcare services in the Eastern Kenai Peninsula, with passionate, dedicated staff who work daily to help increase access to services for our community members. We are seeking to hire additional staff to enable the clinic and expand our hours and services to make our community and SCHC a better place to live and work. Essential Duties and Responsibilities Greets, screens and schedules patients with empathy and respect, accurately perform registration and check-out to ensure patient workflow is optimized. Serves as a liaison between patients, providers and staff; primarily responsible for directing all incoming calls made to SCHC Independently ensure optimal customer service to patients, staff and community members in accordance with state and federal regulations, organizational policy, and accreditation/compliance requirements Communicate pertinent patient information to other members of the care team as needed, including referring them to the Clinic or Urgent Care if further needs are established Maintains oversight and tidiness of lobby and entrance area and provides aid to patients/visitors seeking information or assistance Prepares for next day with tasks such as printing appointment list, preparation of needed paperwork for appointments, and confirming appointments Negotiates payment from patients, helps them set up an agreeable payment plan or refers them to the O & E Coordinator for screening to determine eligibility for financial assistance. Maintains compliance with HIPAA guidelines and discrepancy when handling patient information Ensures that cash is secured and deposited into safe at end of day. Performs other related duties as assigned. Compensation & Qualifications: $20/hr- High School Diploma and Two years of customer service experience required $22/hr - Two years working experience as a registration specialist preferred $23-27/hr Candidates with relevant work experience and a Medical Administration, Medical Billing, or Medical Coding certifications are preferred Knowledge and Abilities Professionalism and Best Practices in customer service Strong communication and people skills Commitment to our mission of serving patients of all ages and socio-economic status regardless of ability to pay with particular concern for those in targeted, under-served populations Commitment to culturally sensitive patient involvement in their own health care decision-making Ability to work independently and use good judgment in prioritizing work demands and managing time in a busy environment Ability follow SCHC policies, procedures and directives from the clinic and work team Ability to listen and communicate effectively using verbal, written and electronic formats SCHC is an equal opportunity employer.

Description: Anchorage Radiation Oncology Center is seeking a dedicated, service-oriented, and compassionate Front Office Coordinator to join our close-knit team. This is a wonderful opportunity to build meaningful relationships with staff and patients, while delivering exceptional care to our community in a collaborative team environment. We prioritize work-life balance, ensuring a fulfilling professional experience for our team members. As a Front Office Coordinator, you will serve as the primary point of contact for patients undergoing treatment, while working closely with both providers and staff. Your role will involve providing empathetic support to individuals facing a cancer diagnosis and assisting those currently receiving treatment. You will interact regularly with patients and their families, healthcare providers, vendors, and business partners, ensuring a seamless and supportive experience for all. At our center, we believe in caring for our team as well as our patients. We offer a healthy work-life balance so you can thrive both personally and professionally. Located in beautiful Anchorage, Alaska, you'll enjoy the benefits of city living-quality healthcare, cultural events, and strong community spirit-alongside easy access to world-class outdoor recreation like hiking, skiing, and wildlife exploration. Join us in making a lasting difference in patient lives while enjoying a balanced, fulfilling lifestyle in Anchorage. We are looking for someone who brings a positive, friendly attitude and a genuine passion for patient care, as well as the ability to work effectively in a fast-paced, team-oriented environment. Key Skills Outstanding verbal and written communication Strong problem-solving abilities Customer-focused with a commitment to service excellence Skilled in building positive working relationships and fostering collaboration Highly self-motivated with a proactive work ethic Excellent organizational and time management skills Adaptable and responsive to change Core Responsibilities Support healthcare providers in delivering patient care within a collaborative care team model Schedule appointments Independently obtain and organize necessary medical records for patient charts Ensure smooth appointment flow and maintain daily schedule organization Manage patient calls and follow-up communications Complete environmental service tasks as needed Work recall task list for patient follow ups Organize incoming and outgoing faxes Other duties as assigned Requirements: Education and Experience High School Diploma (or equivalent) Minimum of one year of experience in medical office preferred Proficient in keyboarding and administrative tasks, including strong spelling, proofreading, and grammar skills Proficient in Microsoft Office Suite Physical Demands & Work Environment The physical and environmental requirements listed below reflect the conditions typically encountered while performing the essential duties of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform job functions. Ability to lift and carry up to 25 pounds Ability to stand or sit for extended periods of time Manual dexterity and ability to perform repetitive hand and wrist movements Requires advanced comprehension, communication, reasoning, and analytical skills Work is performed in a clinical setting with moderate noise levels This position requires a dependable, detail-oriented professional capable of managing multiple tasks while maintaining a high level of patient care and professionalism. Disclaimer: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to modification to accommodate individuals with disabilities. The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.

We are looking for a full-time Front Office Coordinator to join our team! Consider joining our team of highly skilled, passionate, and growth-oriented professionals. “Work Hard, Play Harder!” is not just a motto, it is our culture. In addition to our high professional standards, we also LOVE to have fun. Expect fun outings, including company hikes, movies, family BBQ, paint parties, laser tag, and much more! Consider joining a company where we value our employees and allow them to earn a highly competitive wage. Our team has opportunities to expand their knowledge, skill set and compensation through bonus programs and our continued drive to always improve. Our team works hard and then takes well-deserved time off and holidays. If you are ready to launch your career, grow and better yourself, want to join a team that really cares about their patients, and be a part of a bigger vision than apply today. Job Description The Front Office Coordinator's (FOC) primary role is to create a “wow experience” for our patients and maintain a pleasant environment. Ensuring high levels of customer service, holding our patients accountable to the scheduled Plan of Care (POC), and achieving utilization goals. The FOC assists the team with the patient “buy in” by scheduling out the Plan of Care (POC) following the evaluation, clearly explaining the financial commitment, and holding patients accountable to arrive on-time and attend all POC appointments. Scheduling meetings and appointments, experience with a variety of office software (email tools, spreadsheets, and databases) stay on top of patient collections, and place a high emphasis on current and ongoing tracking of metrics to meet company goals. Duties and Responsibilities: Assisting with new employee training You are the face and voice of the company Maintaining a clean and professional image Ability to provide exceptional customer service Answering phones, and returning voice mails promptly Attending the two-way texting feature for easier communication with patients Scheduling appointments and full Plan of Care (POC) Visit type rules Insurance restrictions Therapist specialties Visit types and ability to discern when to schedule Assist in auth visit tracking and timely notification to the Auth Specialist Directing/signing for mail/packages Clearing out/monitoring the fax inbox Collections Obtain collections of 90%+ Inform patients of collection expectations Ensure accuracy in CC, check and cash collections Co-pays / Co-insurance / Deductibles Enforcing the strict cancellation/rescheduling policy Experience with a variety of office software (email tools, spreadsheets, and databases Timely opening and/or closing of the clinic (we are looking for the closing shift ending at 6pm) Clearing provider schedules for planned and unplanned outages or PTO Attending ongoing trainings and bringing improvement ideas to the table for team discussion Placing high emphasis on HIPAA compliance Utilizing Microsoft TEAMS and Outlook for company correspondence Tracking metrics Keeping excel trackers up to date Keeping a pulse on utilization and arrival rate Assistance the NPC's with New Patient Evaluation scheduling Understanding common patient objections and how to combat those on the spot Grneral understanding of what PT is and ability to explain the value of PT to a patient or interested party Qualifications Skills Multi-tasking Well-organized with a customer-oriented approach Exquisite communication and people skills Excellent time management and problem-solving skills Abilities: Ability to type 45 words per minute using word-processing software. Able to learn/use other computer programs including Microsoft Excel, e-mail, and Internet Ability to flexibly respond to changing demands Ability to organize and prioritize tasks effectively Ability to communicate clearly Ability to establish and maintain effective working relationships with patients, as a team member, and the public Additional Information Schedule : Monday-Friday 10am - 6:30pm Location: Empower Wasilla 3765 E Blue Lupine Suite E, Wasilla AK 99654 Hours: 36-40hrs/ week Learn more about the Empower Difference by visiting our website: The Empower Difference - Empower Physical Therapy (********************** Job Type: Full-time Additional Benefits: - 401k plan: Employer match up to 3% - Employee discount: 75% off for services received through Empower PT for both employees and their immediate family -Heath Insurance: Employer pays 70-80% of cost - Dental/Vision insurance: Offered at employee cost - Flexible Spending Accounts: Health care savings accounts and dependent daycare reimbursement - Short term: Offered at Employee cost - Long-term disability: Covered by employer - Supplemental Life Insurance: 1 times your annual salary, rounded to the nearest $1,000 up to a maximum of $200,000. - CME: Annual Continuing Education allowance - PTO: Starts at 15 days a year and increases with longevity - Holidays: 6 major US holidays paid time off (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day).

We are looking for a full-time Front Office Coordinator to join our team! Consider joining our team of highly skilled, passionate, and growth-oriented professionals. “Work Hard, Play Harder!” is not just a motto, it is our culture. In addition to our high professional standards, we also LOVE to have fun. Expect fun outings, including company hikes, movies, family BBQ, paint parties, laser tag, and much more! Consider joining a company where we value our employees and allow them to earn a highly competitive wage. Our team has opportunities to expand their knowledge, skill set and compensation through bonus programs and our continued drive to always improve. Our team works hard and then takes well-deserved time off and holidays. If you are ready to launch your career, grow and better yourself, want to join a team that really cares about their patients, and be a part of a bigger vision than apply today. Job Description The Front Office Coordinator's (FOC) primary role is to create a “wow experience” for our patients and maintain a pleasant environment. Ensuring high levels of customer service, holding our patients accountable to the scheduled Plan of Care (POC), and achieving utilization goals. The FOC assists the team with the patient “buy in” by scheduling out the Plan of Care (POC) following the evaluation, clearly explaining the financial commitment, and holding patients accountable to arrive on-time and attend all POC appointments. Scheduling meetings and appointments, experience with a variety of office software (email tools, spreadsheets, and databases) stay on top of patient collections, and place a high emphasis on current and ongoing tracking of metrics to meet company goals. Duties and Responsibilities: Assisting with new employee training You are the face and voice of the company Maintaining a clean and professional image Ability to provide exceptional customer service Answering phones, and returning voice mails promptly Attending the two-way texting feature for easier communication with patients Scheduling appointments and full Plan of Care (POC) Visit type rules Insurance restrictions Therapist specialties Visit types and ability to discern when to schedule Assist in auth visit tracking and timely notification to the Auth Specialist Directing/signing for mail/packages Clearing out/monitoring the fax inbox Collections Obtain collections of 90%+ Inform patients of collection expectations Ensure accuracy in CC, check and cash collections Co-pays / Co-insurance / Deductibles Enforcing the strict cancellation/rescheduling policy Experience with a variety of office software (email tools, spreadsheets, and databases Timely opening and/or closing of the clinic (we are looking for the closing shift ending at 6pm) Clearing provider schedules for planned and unplanned outages or PTO Attending ongoing trainings and bringing improvement ideas to the table for team discussion Placing high emphasis on HIPAA compliance Utilizing Microsoft TEAMS and Outlook for company correspondence Tracking metrics Keeping excel trackers up to date Keeping a pulse on utilization and arrival rate Assistance the NPC's with New Patient Evaluation scheduling Understanding common patient objections and how to combat those on the spot Grneral understanding of what PT is and ability to explain the value of PT to a patient or interested party Qualifications Skills Multi-tasking Well-organized with a customer-oriented approach Exquisite communication and people skills Excellent time management and problem-solving skills Abilities: Ability to type 45 words per minute using word-processing software. Able to learn/use other computer programs including Microsoft Excel, e-mail, and Internet Ability to flexibly respond to changing demands Ability to organize and prioritize tasks effectively Ability to communicate clearly Ability to establish and maintain effective working relationships with patients, as a team member, and the public Additional Information Schedule: Monday-Friday 10am - 6:30pm Location: Empower Wasilla 3765 E Blue Lupine Suite E, Wasilla AK 99654 Hours: 36-40hrs/ week Learn more about the Empower Difference by visiting our website: The Empower Difference - Empower Physical Therapy (********************** Job Type: Full-time Additional Benefits: - 401k plan: Employer match up to 3% - Employee discount: 75% off for services received through Empower PT for both employees and their immediate family -Heath Insurance: Employer pays 70-80% of cost - Dental/Vision insurance: Offered at employee cost - Flexible Spending Accounts: Health care savings accounts and dependent daycare reimbursement - Short term: Offered at Employee cost - Long-term disability: Covered by employer - Supplemental Life Insurance: 1 times your annual salary, rounded to the nearest $1,000 up to a maximum of $200,000. - CME: Annual Continuing Education allowance - PTO: Starts at 15 days a year and increases with longevity - Holidays: 6 major US holidays paid time off (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day).