Patient care coordinator jobs in Anchorage, AK - 29 jobs

Scheduling Specialist, OPA Lake Otis Anchorage, Full-Time Schedule: Monday - Friday, 8:30 am - 5:00 pm Orthopedic Physicians Alaska seeks a highly skilled, dedicated, and professional individual to join our rapidly growing and dynamic team as a Patient Scheduling Specialist, known internally as a Patient Advocate. The team of Patient Advocates at OPA is passionate about providing patient-centric service to everyone who calls the practice. Patient Advocates collaborate with medical providers and staff to resolve patient questions and concerns quickly, thoroughly, and respectfully. At OPA, employees enjoy work-life balance, competitive salaries, and comprehensive medical, dental, FSA or HSA, life, and disability insurance, as well as profit sharing, 401(k), and paid time off starting at three weeks per year. Learn more about Orthopedic Physicians Alaska at ***************** Ideal attributes Able to multitask effectively, dealing with phone calls, emails, tasks, and in-person requests pleasantly Communicates calmly and clearly via telephone with patients in all circumstances, including when they are ill, upset, or have an emergency Able to analyze situations and respond professionally and appropriately Works proactively for the good of the team and its commitment to patient-centered service Representative duties Promptly and professionally answer telephone calls Use customer service principals and techniques to handle phone calls calmly and pleasantly Register and schedule patients with providers based on company protocol Collaborate seamlessly with medical providers and staff to ensure best outcomes for patients Knowledge and skill requirements Outstanding customer service skills Ability to work in a fast-paced environment Skill in responding to patients with a "patient first" approach in situations that require tact, professionalism, and sensitivity Some knowledge of medical practice protocols related to chart records and patient information Required qualifications Six (6) months of customer service experience High school diploma or equivalent Preferred (in addition to required) qualifications One (1) year of customer service experience or six (6) months of medical office experience Knowledge of insurance and billing Experience with scheduling software or EHR systems Candidates meeting the above skills and qualifications and desiring to be part of a patient-centered, professional environment are invited to apply. FLSA status: Non-exempt Core Competencies - Synergy: Through collaboration & continuation improvement - Empathy: Through compassion & patient-centered care - Integrity: Through trust & ethical accountability - Optimization: Through operational efficiency The mission of OrthoAlaska, Orthopedic Physicians Alaska division is to provide the finest orthopedic surgery and musculoskeletal care in North America through quality, patient-centered care. Each of our physicians and surgeons works in concert with a certified orthopedic surgical physician assistant and other staff to provide patients an individualized care-team experience. Currently, we have offices in Anchorage, Wasilla, and Eagle River. Employees enjoy opportunities for professional growth in a collaborative environment and exposure to a full range of orthopedic care with orthopedic, injury walk-in, and rheumatology clinics, an imaging center, athletic training and physical, occupational and massage therapy. OPA values quality, patient-centered care, personal fulfillment through continuous improvement, team development, and community service. We welcome applicants who embrace our same core values and possess a daily renewed attitude of excellence. OPA benefits include health and dental insurance, life and disability insurance, 401(k) and profit sharing, as well as paid time off. OrthoAlaska is proud to provide equal employment opportunities to all applicants and employees without regard to race, color, ancestry, national origin, sex, sexual orientation, gender identity, marital status, religion, age, pregnancy, protected veteran status, disability, or other protected categories.

Patient Access Coordinator - Join Our Mission to Improve Rural Mental Health Care! Rural Psychiatry Associates is seeking a Patient Access Coordinator to join our growing team! If you are a detail-oriented, customer-focused professional who thrives in a fast-paced environment, this is your opportunity to make a meaningful impact in the field of mental health care. Why Join Us? At Rural Psychiatry Associates, our mission is to deliver high-quality mental health care to communities with limited access to services. We provide in-person and telemedicine care to patients of all ages through hospitals, clinics, schools, and senior living facilities across North Dakota, South Dakota, Montana, Minnesota, Utah, Alaska and beyond. As a Patient Access Coordinator, you will be a vital part of our team, ensuring smooth patient registration and access to services. Your role will be essential in creating a positive patient experience from the very first interaction. The Role: What to Expect Location: Based in our Anchorage, AK office. Frontline Patient Support: Serve as the first point of contact for patients, helping them navigate the registration and scheduling process. Insurance & Documentation: Verify insurance coverage, obtain authorizations, and ensure accurate patient records. Multidisciplinary Collaboration: Work with clinical and administrative teams to streamline patient access. Key Responsibilities Greet & Assist Patients & Visitors: Provide a welcoming and professional first impression. Collect & Verify Patient Information: Ensure accuracy in personal, medical, and insurance details. Coordinate Appointments: Schedule, confirm, and provide reminders for patient visits. Support Telehealth Services: Educate patients on the telehealth process and provide technical assistance as needed. Ensure Compliance: Maintain patient confidentiality and adhere to HIPAA regulations. Provide General Administrative Support: Assist with completing necessary forms, correspondence, and documentation. Perform Other Duties as Assigned to support clinic operations. What We're Looking For High school diploma or equivalent required. Experience in scheduling appointments preferred, especially in a healthcare setting. Excellent communication skills, both verbal and written. Strong attention to detail with the ability to multitask in a fast-paced environment. Proficiency with electronic health record (EHR) systems and general computer skills. Ability to maintain patient confidentiality and adhere to HIPAA regulations. Highly organized, self-motivated, and able to work independently. Strong time management and prioritization skills. Willingness to learn and adapt to new technologies. What We Offer As we support and care for our patients, we also prioritize the well-being of our team members. Our benefits include: Medical, Dental & Vision Insurance Long & Short-Term Disability Insurance Life Insurance 401(k) Retirement Plan Generous Paid Time Off (accrual based on hours worked) Paid Holidays If you're looking for a rewarding career in healthcare administration where you can truly make a difference, apply today!

Job Description Join our Front Desk Team!!! We are seeking a friendly, organized, and professional Front Desk Coordinator to join our pediatric dental team. You're the first impression and the lasting one. At our Pediatric Dental Office, the front desk is so much more than check-ins and paperwork. You set the tone for a child and parents entire experience. Your warmth, patience and professionalism help families feel safe, welcomed and cared for from the very first smile. Compensation: $20 - $24 hourly Responsibilities: Responsibilities: Greet and check in patients with a warm, professional demeanor Schedule and confirm appointments efficiently Verify insurance and process billing Maintain an organized and welcoming front office environment Communicate effectively with patients, parents, and team members Qualifications: Previous dental or medical front office experience preferred Strong communication and organizational skills Ability to multitask in a busy environment while maintaining attention to detail Positive attitude, reliable work ethic, and a focus on excellent customer service Familiarity with dental practice management software is a plus We offer: A supportive, team-oriented work environment Opportunities for professional growth Competitive pay and benefits About Company Pediatric Dental Associates LLC is a specialty dental practice with a goal to provide children with a positive dental experience. We aim to help children develop strong dental health habits and provide a safe, fun environment for their dental health needs. If you are passionate about helping families, feel welcome and cared for, and you're looking to join a team that values professionalism and positivity, we encourage you to apply.

Job DescriptionSalary: DOE Peak Health Dentistry is looking for a motivated team member who values a positive practice culture. Must have good work ethic, be professional and passionate about dentistry and oral health. Always willing to learn and grow as a dental healthcare advocate and as a person. We appreciate employees who look for solutions rather than problems and someone who can coach and be coached. As a dental team, we put the needs of our patients and other team members ahead of our own. Our patients are wonderful and are treated like family. The staff is amazing and works beautifully as a team. Compensation is competitive. Working hours (4/10s) will be: Monday: 8:30am to 6:30pm Tuesday: 8:30am to 5:30pm Wednesday: OFF Thursday: 9:30am-7:30pm Friday: 6:30am-3:30pm Saturday & Sunday: off Job includes: Greet and welcome patients Check-in patients. Notify treatment area of patients arrival Assist patients with filling out their forms Update patient charts: phone numbers, change of address, e-mail address, name changes, insurance, and employment update Inform clinical staff of any schedule changes Confirmation calls for pre-appointed patients (1 week prior) Courtesy calls for all patients (1 day prior) Follow up on no shows and cancellations Follow up on unscheduled and past-due patients Answering calls Returning calls Collecting payment

Job DescriptionAre you a compassionate and dedicated individual looking for a fulfilling career opportunity? Look no further! We are currently seeking a dynamic individual to join our team and make a positive impact in the lives of our patients!. Key Responsibilities: Greets patients and visitors in a prompt, courteous and helpful manner. Primary for answering telephone, screens and directs calls, takes messages, and provides information, and documents as appropriate. Issues forms to patients to complete, gives clear instructions, and offers assistance. Reviews all forms for completion and signatures. Checks in patients, verify and update necessary information in the medical record, obtains copies of ID and insurance card(s); takes patients' photo. Screens visitors and responds to routine requests for information Maintains work area and lobby in neat and orderly manner. Including restocking patient pamphlets in lobby racks. Maintains monthly scorecard and reporting daily numbers. Confirms appointments. Ensures all calls returned by End of Day, consistently documenting in Patient's chart details of every call/visit. Protects patients' rights by maintaining confidentiality of personal and financial information, per HIPAA, and patient safety per OSHA guidelines. *Please note that this is not an all-inclusive list of the responsibilities of the position. Qualifications/Requirements: Education: High school diploma or GED Exceptional customer service and critical thinking skills Ability to defuse tense situations through diplomatic problem-solving Ability to operate computer and other office equipment Two years' experience working in a healthcare environment preferred. What we can offer: Competitive compensation plans: $20.00 - $29.00 / Hour DOE Competitive medical, dental, and vision plans, generous paid-time off and a 401k Retirement Plan with a generous company match. Excellent work/life balance schedules. Opportunities for advancement. Physical Job Requirements: Frequent extended periods of standing, bending, stooping, walking, sitting The ability to lift up to 30 lbs. Reasonable accommodations may be made for individuals with disabilities Join us in our commitment to providing quality patient care and fostering a positive environment for both our patients and our dedicated staff. If you're ready to contribute to a healthcare team that values excellence, apply today and embark on a rewarding journey with us! Liberty Administrative Services, LLC provides an inclusive and safe environment for all applicants and employees. Liberty Administrative Services, LLC treats all individuals equally without regard to race, color, religion, sex (gender identity, gender expression, transgender), sexual orientation, age, pregnancy, parenthood, marital status, national origin or ancestry, citizenship status, disability, military status, genetic predisposition or carrier status or any other impermissible factor according to applicable law. For applicants in need of assistance or special accommodations for any part of the application process because of a medical condition or disability, please send an email to *************************** to let us know the nature of your request.

Job Description At The Wildbirch Hotel, our Front Desk Agents serve as the welcoming face of our unique boutique property. They are responsible for greeting guests, facilitating check-ins, and ensuring each guest enjoys an exceptional stay in Anchorage. The role requires handling reservations, guest inquiries, and managing check-outs in an efficient, warm, and professional manner. Key Responsibilities: Greet and check in guests while ensuring all guest information is accurate in the system. Assist guests in making and modifying reservations, including walk-ins and same-day bookings. Share in-depth knowledge of the hotel, its amenities, room layouts, and the surrounding Anchorage area, including notable events and activities. Process guest payments, manage check-outs, and settle any outstanding accounts. Handle guest inquiries, complaints, and requests, aiming to resolve any issues promptly to ensure guest satisfaction. Maintain the Front Desk area as a hub of guest interaction, keeping it organized and supplied. Work with other departments to coordinate guest needs, including room availability, housekeeping requests, and special accommodations. Communicate daily with the Front Office Manager to review guest services, priorities, and any additional tasks or special projects. Engage guests with personalized recommendations, including dining options at the hotel's onsite restaurant, brewery, and café. Contribute to the warm, inviting atmosphere by managing the lobby's communal space, which features a fireplace, and local art. Requirements: Previous hotel or customer service experience is required. Strong knowledge of hotel management systems (experience with Room Master and OPERA cloud is a plus). Excellent communication skills, including the ability to read and respond in English (additional languages are a plus). Ability to remain calm under pressure and multitask in a fast-paced environment. Enthusiastic, service-oriented, and with a passion for hospitality and Alaska's vibrant culture. Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with web-based tools. Strong problem-solving skills and the ability to work independently or as part of a team. Physical & Availability Requirements: This role requires standing for long periods and occasional lifting of light materials. The hotel operates 24/7, and availability for shifts on weekends, holidays, and nights is expected. Why Work at The Wildbirch Hotel? As Anchorage's first boutique hotel, The Wildbirch Hotel offers a dynamic, local-first environment where team members are encouraged to share their passion for Alaska. Be part of the first team welcoming guests to the hotel and helping to shape the guest experience in a setting that celebrates the adventure, charm, and rugged beauty of the state.

Job DescriptionER Receptionist/ Patient Registration Coordinator Employer: TDL Staffing Positions: Full-Time & Part-Time Available Pay: Starting at $18.50/hour (depending on experience) Additional hourly compensation for shifts after 6 PM TDL Staffing is looking for dependable, detail-oriented individuals who are passionate about providing excellent customer service to join our healthcare team as Patient Service Representatives. In this important role, you'll be the first point of contact for patients during admission, registration, transfers, and discharge, ensuring a smooth and professional experience for every patient and visitor. Your ability to accurately manage patient information, communicate effectively, and handle multiple tasks will contribute directly to quality patient care and overall satisfaction. What You'll Do: Perform admitting, registration, transfer, and discharge functions in a fast-paced hospital/clinic setting Answer multi-line phone systems professionally and promptly Maintain accurate records and ensure patient data is handled securely Assist patients and visitors with a friendly, helpful attitude Collaborate closely with healthcare teams to support seamless patient flow Available Shifts: Full-Time Options: 10pm-6:30am Sunday, Monday, Tuesday, Wednesday and Thursday (Friday and Sat off) 6pm-2:30am Sunday, Monday, Tuesday, Wednesday and Thursday (Friday and Sat off) Part-Time Options: 7am-3:30pm Friday and Saturday 2pm-10:30pm Triage Sunday and Monday Minimum Requirements: At least 1 year of experience in customer service, registration processing, medical office, or computer database High school diploma or equivalent Proficient computer skills and familiarity with multiple software platforms Ability to confidently operate a multi-line phone system Typing speed of 30 words per minute or higher Basic medical terminology knowledge Strong written and verbal communication skills Excellent attention to detail and problem-solving abilities Ability to work well under pressure in a fast-paced environment Must pass a background check and work in a drug-free environment Why Join TDL Staffing? Competitive pay starting at $18.50/hr with extra compensation for evening shifts Flexible scheduling options with both full-time and part-time availability Opportunities to grow your skills and advance your career No fees to apply or work with us Apply Today Take the next step in your healthcare career. Begin your application online - APPLY NOW For any questions, call our Anchorage office at (907) 433-0890. TDL Staffing is an Equal Opportunity Employer (EOE). #ANCH123

Anchorage Radiation Oncology Center is seeking a dedicated, service-oriented, and compassionate Front Office Coordinator to join our close-knit team. This is a wonderful opportunity to build meaningful relationships with staff and patients, while delivering exceptional care to our community in a collaborative team environment. We prioritize work-life balance, ensuring a fulfilling professional experience for our team members. As a Front Office Coordinator, you will serve as the primary point of contact for patients undergoing treatment, while working closely with both providers and staff. Your role will involve providing empathetic support to individuals facing a cancer diagnosis and assisting those currently receiving treatment. You will interact regularly with patients and their families, healthcare providers, vendors, and business partners, ensuring a seamless and supportive experience for all. At our center, we believe in caring for our team as well as our patients. We offer a healthy work-life balance so you can thrive both personally and professionally. Located in beautiful Anchorage, Alaska, you'll enjoy the benefits of city living-quality healthcare, cultural events, and strong community spirit-alongside easy access to world-class outdoor recreation like hiking, skiing, and wildlife exploration. Join us in making a lasting difference in patient lives while enjoying a balanced, fulfilling lifestyle in Anchorage. We are looking for someone who brings a positive, friendly attitude and a genuine passion for patient care, as well as the ability to work effectively in a fast-paced, team-oriented environment. Key Skills Outstanding verbal and written communication Strong problem-solving abilities Customer-focused with a commitment to service excellence Skilled in building positive working relationships and fostering collaboration Highly self-motivated with a proactive work ethic Excellent organizational and time management skills Adaptable and responsive to change Core Responsibilities Support healthcare providers in delivering patient care within a collaborative care team model Schedule appointments Independently obtain and organize necessary medical records for patient charts Ensure smooth appointment flow and maintain daily schedule organization Manage patient calls and follow-up communications Complete environmental service tasks as needed Work recall task list for patient follow ups Organize incoming and outgoing faxes Other duties as assigned Requirements Education and Experience High School Diploma (or equivalent) Minimum of one year of experience in medical office preferred Proficient in keyboarding and administrative tasks, including strong spelling, proofreading, and grammar skills Proficient in Microsoft Office Suite Physical Demands & Work Environment The physical and environmental requirements listed below reflect the conditions typically encountered while performing the essential duties of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform job functions. Ability to lift and carry up to 25 pounds Ability to stand or sit for extended periods of time Manual dexterity and ability to perform repetitive hand and wrist movements Requires advanced comprehension, communication, reasoning, and analytical skills Work is performed in a clinical setting with moderate noise levels This position requires a dependable, detail-oriented professional capable of managing multiple tasks while maintaining a high level of patient care and professionalism. Disclaimer: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to modification to accommodate individuals with disabilities. The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.

Medical Network of Alaska (MNA) is seeking a professional and compassionate Medical Receptionist to serve as the first point of contact for patients at our busy family medicine practice. The ideal candidate will provide professional, courteous, and efficient service to patients, visitors, and staff while managing daily front desk operations. Responsibilities include patient check-in/check-out, appointment scheduling, accurate data entry, and supporting smooth clinic workflows. This role requires exceptional customer service, strict confidentiality, and a commitment to delivering a superior patient experience from check-in to check-out. Essential Duties and Responsibilities - Medical Receptionist Patient Services & Front Desk Operations Greet patients, visitors, and staff professionally and warmly. Manage patient check-in and check-out processes efficiently. Register new patients and update existing patient information. Verify insurance coverage and collect co-payments, deductibles, and outstanding balances. Schedule, reschedule, and cancel appointments across multiple providers; maintain waitlists and ensure schedules are optimized. Coordinate referrals, specialist appointments, and vendor meetings as requested. Operate multi-line phone system; answer inquiries, direct calls, and follow up on voicemails every 3-4 hours. Screen and triage patient needs in-person, by phone, or email, directing them appropriately. Maintain a clean, organized, and welcoming reception area; sort and distribute mail promptly. Check and respond to patient emails, directing inquiries to the correct department. Scheduling & Coordination Confirm patient appointments and proactively manage scheduling buckets to ensure no slots remain unused. Contact patients who are no-shows, create no-show claims, and collect applicable fees. Screen schedules to ensure all required documentation is on file, including IDs, insurance cards, HIPAA consent, telemedicine consent, minor consent forms, medical history forms, self-pay consent, and financial policies. Verify Tricare and VA authorizations and reschedule patients if authorizations are missing. Contact patients in advance for large balances and assist with Medicaid travel vouchers. Review appointment ticklers and worklists; schedule follow-ups as needed and remove unnecessary items. Patient Records & Documentation Maintain accurate and up-to-date patient records in the electronic medical record (EMR) system. Process patient registration forms, insurance documentation, and other required paperwork. File and scan documents into the EMR, ensuring proper labeling, organization, and confidentiality. Coordinate and process Release of Information (ROI) forms, ensuring compliance with HIPAA; scan and assign forms to medical records promptly. Financial Transactions & Patient Support Collect and post patient payments, including co-pays, deductibles, coinsurance, outstanding balances, and guarantor payments. Provide accurate patient estimates and explain financial policies, payment options, and insurance coverage. Assist patients with billing inquiries, payment arrangements, and financial guidance. Reconcile daily cash receipts, ensure all funds are accounted for, and prepare bank deposits. Process insurance authorizations and verify benefits. Administrative Support & Additional Duties Prepare daily schedules and patient charts for providers. Handle prescription refill requests per practice protocols. Manage patient flow and communicate delays to waiting patients. Assist with medical records requests and releases. Support clinical team with administrative tasks as needed. Maintain office supplies and equipment. Contribute to process improvements and workflow efficiencies. Perform other duties as assigned by management. Essential Duties and Responsibilities Front Desk Operations Greet patients, visitors, and staff warmly and professionally. Manage patient check-in and check-out processes efficiently. Maintain a clean, organized, and welcoming reception area and lobby. Sort and distribute incoming mail promptly to the appropriate staff or departments. Check and manage patient emails, responding appropriately or directing inquiries to the correct department. Communication Operate a multi-line telephone system professionally, handling inquiries, appointment requests, and patient concerns. Screen and triage patient needs in-person, by phone, or via email, directing them to the appropriate department or clinical staff. Check and respond to voicemails every 3-4 hours during business hours to ensure timely follow-up. Relay urgent messages to the appropriate personnel promptly. Scheduling & Coordination Schedule and confirm patient appointments accurately via phone, in-person, and electronic systems. Maintain appointment waitlists to ensure schedules remain full and no time slots go unused. Work appointment reschedule buckets, appointments-to-schedule buckets, appointment requests buckets, and personal buckets proactively. Ensure all items in buckets are addressed and completed within 72 hours. Contact patients who are no-shows to reschedule appointments, create no-show claims, and collect applicable fees. Review appointment ticklers and worklists; schedule follow-ups as needed and remove unnecessary ticklers. Screen schedules ahead of time to ensure all required documentation is on file, including IDs, insurance cards, and completed forms. Obtain and verify all necessary patient documents, including: New patient paperwork Demographics HIPAA consent Telemedicine consent Self-pay consent Medical history forms Minor consent forms Financial policies Reschedule appointments as needed due to provider leave, scheduling errors, or missing authorizations. Verify Tricare and VA authorizations; reschedule patients if authorizations are not on file. Contact patients in advance for large balances to ensure timely payment. Assist patients with obtaining Medicaid travel vouchers. Schedule and coordinate drug representative lunches and other vendor meetings as requested. Release of Information (ROI) Coordinate and process patient Release of Information forms, ensuring accuracy and completeness. Scan ROI forms into the EMR and assign them to medical records for processing. Process urgent requests promptly in compliance with HIPAA and clinic policies. Patient Records & Documentation Verify patient eligibility and enter insurance and demographic information into the EMR. File and scan documents into the EMR accurately, ensuring proper labeling and organization. Maintain accurate and up-to-date patient records while ensuring confidentiality and HIPAA compliance. Financial Transactions & Patient Support Collect patient payments, including co-pays, coinsurance, deductibles, outstanding balances, and guarantor payments. Provide accurate patient estimates as requested, explaining anticipated costs and insurance coverage. Assist patients with contacting billing to set up payment arrangements or resolve questions. Accurately post payments to patient accounts and reconcile daily transactions. Reconcile cash boxes and collections daily, ensuring all funds are accounted for. Support patients with financial inquiries and provide guidance as needed. Additional Duties Support clinical team with administrative tasks as needed. Assist in maintaining office supplies and equipment. Contribute to process improvements and workflow efficiencies. Perform other duties as assigned by management. Key Competencies Customer Service: Demonstrates patience, empathy, and professionalism; handles difficult situations effectively. Communication: Strong verbal, written, email, and voicemail skills; actively listens and communicates clearly. Technology Skills: Proficient with EMR systems, Microsoft Office, and other office technology; adaptable to new software. Problem Solving & Judgment: Identifies challenges, develops solutions, and escalates issues appropriately. Teamwork & Collaboration: Works cooperatively with colleagues and contributes to a positive work environment. Organization & Time Management: Efficiently manages multiple tasks and ensures bucket items are completed within 72 hours. Attention to Detail: Maintains accuracy in scheduling, data entry, document filing, ROI processing, financial transactions, patient estimates, Medicaid voucher processing, bucket management, vendor coordination, cash reconciliation, mail distribution, patient emails, and voicemail management. Professionalism & Ethics: Maintains confidentiality, follows clinic policies, and demonstrates integrity. Qualifications and Requirements - Medical Receptionist Education and Experience High school diploma or GED required; additional medical administrative certifications preferred. Previous medical office, clinic, or customer service experience preferred (2-4 years). Experience in family medicine or primary care, insurance verification, prior authorizations, and ROI processes is a plus. Knowledge of medical terminology preferred. Proficiency with computers, including EMR/EHR systems (Epic, Cerner, Athena, or similar). Familiarity with patient financial responsibilities, Medicaid travel vouchers, scheduling buckets, vendor coordination, cash reconciliation, mail distribution, and patient email/voicemail communication is preferred. Skills and Abilities Strong written, verbal, and phone communication skills; ability to interact professionally with diverse patient populations. Excellent organizational, multitasking, and problem-solving abilities. Ability to apply common sense and reasoning to handle patient inquiries, conflicts, and schedule changes calmly and efficiently. Professional appearance and demeanor. Bilingual capabilities are a plus, depending on patient population needs. Knowledge and Compliance Understanding of HIPAA privacy regulations and compliance requirements. Knowledge of standard office procedures and clinic workflow. Physical Requirements Ability to sit for extended periods and frequently use computers, phones, and office equipment. Occasionally required to stand, walk, reach, stoop, kneel, or lift up to 25 pounds. Clear speech and hearing necessary for phone communication. Reasonable accommodations may be made for individuals with disabilities to perform essential functions. Work Environment Fast-paced medical office or clinic environment with moderate noise levels. Interaction with patients who may be ill, anxious, or upset. Standard office hours with potential for overtime during busy periods. Potential exposure to infectious diseases, following standard precautions. Interaction with staff, vendors, and patients in-person, via phone, and via email. Why Join Our Team? Opportunity to be a key contributor to patient care and clinic operations. Supportive, collaborative environment that values continuous learning and professional growth. Competitive hourly rate, health benefits, retirement plans, paid time off, and additional perks.

COMPANY BACKGROUND TVG-Medulla, LLC is a multi-site healthcare management organization, with an emphasis on providing managed services to chiropractic providers. Medulla provides managed services such as Sales & Marketing, Billing, IT, HR, and Finance to three chiropractic brands, operating under the names of Chiro One, MyoCore, and CORE Health Centers. Medulla is comprised of 830+ employees, with corporate headquarters in Oak Brook, IL and 150+ clinic locations in Illinois, Indiana, Wisconsin, Missouri, Kansas, Kentucky, West Virginia, Texas, Oregon, Washington, and Alaska. TVG-Medulla is a rapidly growing organization, realizing 30%+ growth year-over-year, through a combination of both organic and acquisitive growth. As the organization continues to expand and enter new markets, it seeks a strong strategic COO to lead the operations function. Our vision is to inspire and empower people in our communities to heal, live and function better. Job Description Where Purpose Meets Growth. Where Passion Fuels Healing. Are you passionate about helping people live healthier, fuller lives? Whether you're just beginning your career journey or bringing years of experience - we're looking for YOU. At our clinic, we don't just care for patients - we champion them . As a Patient Experience Coordinator , you'll be a key player in a fast-paced, mission-driven team that transforms lives every single day. This is your chance to make a meaningful impact while building a career you love! WHO YOU ARE You're a natural people-person with a heart for service and a hunger for growth. You love learning, crave purpose in your work, and find joy in helping others thrive. You're perfect for this role if you are: Energetic, outgoing, and a team player A clear communicator and compassionate listener Detail-oriented and organized, even in a busy setting Calm under pressure, with the ability to multitask Inspired by wellness, movement, and human connection Eager to grow into leadership, clinical training, or patient care roles over time No prior experience? No problem. We'll teach you everything you need to know through our paid onboarding and training program and support you with continuing education. WHY YOU'LL LOVE WORKING HERE Full time work across a 4-day work week with long lunches: Monday-Thursday 8am-11:30am; 2:30pm-8pm; one Friday per month 7am-10am. Some weekends, optional. PTO, and holiday pay for select company holidays Our Benefits package includes health, dental, vision, long-term disability, short-term disability, 401K Complimentary Chiropractic Care Profit Sharing Incentive Program Career mapping & growth program - get on the fast track to increasing your skills, your responsibilities, and your income Ongoing mentorship and leadership development - we invest in YOU! WHAT YOU'LL DO Be the friendly, knowledgeable face patients trust - greeting, supporting, and encouraging them from check-in to check-out. Learn hands-on clinical skills and therapeutic techniques from expert chiropractors - no prior healthcare experience needed! Coach and guide patients through exercises and care plans, helping them feel confident and empowered. Coordinate day-to-day operations: schedule appointments, update records, manage flow, and support clinic events. Collaborate with a high-energy team to create a positive, healing environment every day. YOUR FUTURE STARTS HERE. We're on a mission to build a network of exceptional teams who elevate treatment standards, empower people to reach their mobility goals, and make chiropractic care a cornerstone of community wellness. Our vision? To inspire and empower people to heal naturally, live vibrantly, and function at their highest potential. Whether you're starting your career or ready for your next step, this is more than a job - it's your opportunity to inspire wellness, uplift your community, and grow a career you're proud of. Apply NOW to become a Patient Experience Coordinator and help patients feel seen, heard, and healed - one visit at a time! Additional Information All your information will be kept confidential according to EEO guidelines. Disclaimer All team members agree to consistently support compliance and TVG-Medulla, LLC policies and Standards of Excellence with regard to maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, adhering to applicable federal, state, and local laws and regulations, accreditation, and licenser requirements (if applicable), and Medulla procedures and protocols. Must perform other related duties and assist with project completion as needed. Team member may be required to provide necessary information to complete a DMV (or equivalent agency) background check.

COMPANY BACKGROUND TVG-Medulla, LLC is a multi-site healthcare management organization, with an emphasis on providing managed services to chiropractic providers. Medulla provides managed services such as Sales & Marketing, Billing, IT, HR, and Finance to three chiropractic brands, operating under the names of Chiro One, MyoCore, and CORE Health Centers. Medulla is comprised of 830+ employees, with corporate headquarters in Oak Brook, IL and 150+ clinic locations in Illinois, Indiana, Wisconsin, Missouri, Kansas, Kentucky, West Virginia, Texas, Oregon, Washington, and Alaska. TVG-Medulla is a rapidly growing organization, realizing 30%+ growth year-over-year, through a combination of both organic and acquisitive growth. As the organization continues to expand and enter new markets, it seeks a strong strategic COO to lead the operations function. Our vision is to inspire and empower people in our communities to heal, live and function better. Job Description Where Purpose Meets Growth. Where Passion Fuels Healing. Are you passionate about helping people live healthier, fuller lives? Whether you're just beginning your career journey or bringing years of experience - we're looking for YOU. At our clinic, we don't just care for patients - we champion them. As a Patient Experience Coordinator, you'll be a key player in a fast-paced, mission-driven team that transforms lives every single day. This is your chance to make a meaningful impact while building a career you love! WHO YOU ARE You're a natural people-person with a heart for service and a hunger for growth. You love learning, crave purpose in your work, and find joy in helping others thrive. You're perfect for this role if you are: * Energetic, outgoing, and a team player * A clear communicator and compassionate listener * Detail-oriented and organized, even in a busy setting * Calm under pressure, with the ability to multitask * Inspired by wellness, movement, and human connection * Eager to grow into leadership, clinical training, or patient care roles over time No prior experience? No problem. We'll teach you everything you need to know through our paid onboarding and training program and support you with continuing education. WHY YOU'LL LOVE WORKING HERE * Full time work across a 4-day work week with long lunches: Monday-Thursday 8am-11:30am; 2:30pm-8pm; one Friday per month 7am-10am. Some weekends, optional. * PTO, and holiday pay for select company holidays * Our Benefits package includes health, dental, vision, long-term disability, short-term disability, 401K * Complimentary Chiropractic Care * Profit Sharing Incentive Program * Career mapping & growth program - get on the fast track to increasing your skills, your responsibilities, and your income * Ongoing mentorship and leadership development - we invest in YOU! WHAT YOU'LL DO * Be the friendly, knowledgeable face patients trust - greeting, supporting, and encouraging them from check-in to check-out. * Learn hands-on clinical skills and therapeutic techniques from expert chiropractors - no prior healthcare experience needed! * Coach and guide patients through exercises and care plans, helping them feel confident and empowered. * Coordinate day-to-day operations: schedule appointments, update records, manage flow, and support clinic events. * Collaborate with a high-energy team to create a positive, healing environment every day. YOUR FUTURE STARTS HERE. We're on a mission to build a network of exceptional teams who elevate treatment standards, empower people to reach their mobility goals, and make chiropractic care a cornerstone of community wellness. Our vision? To inspire and empower people to heal naturally, live vibrantly, and function at their highest potential. Whether you're starting your career or ready for your next step, this is more than a job - it's your opportunity to inspire wellness, uplift your community, and grow a career you're proud of. Apply NOW to become a Patient Experience Coordinator and help patients feel seen, heard, and healed - one visit at a time! Qualifications Additional Information All your information will be kept confidential according to EEO guidelines. Disclaimer All team members agree to consistently support compliance and TVG-Medulla, LLC policies and Standards of Excellence with regard to maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, adhering to applicable federal, state, and local laws and regulations, accreditation, and licenser requirements (if applicable), and Medulla procedures and protocols. Must perform other related duties and assist with project completion as needed. Team member may be required to provide necessary information to complete a DMV (or equivalent agency) background check.

As a Care Coordinator at Mat-Su Primary Care you'll join a team and be a part of a culture that's dedicated to providing top quality care to our patients. Our full-time employees enjoy a robust benefits package which may include health insurance, 401(k), licensure/certification reimbursement, tuition reimbursement, and student loan assistance for eligible roles. Job Summary The Care Coordination Specialist Clinics is responsible for assisting in the coordination of patient care with referrals and/or authorizations for services. Works with providers and clinical staff to ensure all orders have been submitted and appropriate documentation is sent to the referral provider. Notifies patient of appointment time and location and/or contact information of the referral provider to ensure all services ordered are completed. Qualifications for this job include, but are not limited to, detail-oriented and organized despite frequent interruptions, ability to work independently, and the ability to communicate effectively in a professional and constructive manner with patients and their family members. (Note: Individual market workflows may vary based on clinic infrastructure.) Scope: Physician practice clinic Care Coordination Specialist responsibilities include all inpatient/outpatient clinic referrals and functions under the administrative supervision of the Revenue Cycle Supervisor, Manager, Director OR Clinic Supervisor, Manager Director. Essential Functions Coordinates all incoming and outgoing referrals ordered/received by the providers in the clinic within two (2) business days of the order being submitted. Ensures orders are completed in the electronic health record and linked to the referral requested. Validates continuity of care and network integrity based on service line availability for quality patient care. Sends all required and appropriate documentation to the referral provider for services requested and ensures patient records are updated appropriately. Schedules and notifies patient of referral appointment, provides appointment information (date, time, directions, etc.), and contact information of the referral provider. Provides and/or obtains required authorization for services as needed and works with patient insurance to validate coverage of services; continuously follows up with the insurance company until there is resolution of the prior authorization request - an approval, redirection, or denial. All activity including pre-cert number is recorded in the “Authorization Workflow” within Athena and/or practice management system. Coordinates with appropriate staff or obtains information relative to the patients out of pocket expense, including co-insurance and deductibles; also works with patient to establish a plan to pay in advance of scheduling procedures or follow up care as ordered in accordance with established policies and procedures. All activity is documented in Athena and/or the practice management system. Ensures patient has the information necessary to make critical care decisions and may provide information to patient caretakers in accordance with HIPAA. Demonstrates excellent communication and problem-solving skills when assisting with questions or resolving problems with patients, patient families, and other clinic staff. Maintains confidentiality with patient's financial, personal, and medical information according to HIPAA guidelines. Follows proper chain of command and reports issues, problems, opportunities, and important information to Revenue Cycle Supervisor, Manager, Director and/or Clinic Supervisor, Manager, Director. Performs other duties as assigned. Maintains regular and reliable attendance. Complies with all policies and standards. Qualifications Associate Degree In medical related field preferred or Technical School In medical related field preferred 0-1 years One (1) year of experience in a medical or health-related field of work required and 0-1 years One (1) year of experience in a medical or health-related field of work specializing in referrals/authorizations preferred Knowledge, Skills and Abilities Google Suite including Gmail, GDrive, GSheets, GCalendar, etc. Microsoft Office Suite including Word, Excel, Power Point, and Visio Kronos, Athena, and the ability to learn multiple new systems being used in the organization to perform daily operational activities This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for an employer.

We are looking for a Part-time Front Office Coordinator / Physical Therapy Techician to join our team! Consider joining our team of highly skilled, passionate, and growth-oriented professionals. “Work Hard, Play Harder!” is not just a motto, it is our culture. In addition to our high professional standards, we also LOVE to have fun. Expect fun outings, including company hikes, movies, family BBQ, paint parties, laser tag, and much more! Consider joining a company where we value our employees and allow them to earn a highly competitive wage. Our team has opportunities to expand their knowledge, skill set and compensation through bonus programs and our continued drive to always improve. Our team works hard and then takes well-deserved time off and holidays. If you are ready to launch your career, grow and better yourself, want to join a team that really cares about their patients, and be a part of a bigger vision than apply today. Job Description The Front Office Coordinator's (FOC) primary role is to create a “wow experience” for our patients and maintain a pleasant environment. Ensuring high levels of customer service, holding our patients accountable to the scheduled Plan of Care (POC), and achieving utilization goals. The FOC assists the team with the patient “buy in” by scheduling out the Plan of Care (POC) following the evaluation, clearly explaining the financial commitment, and holding patients accountable to arrive on-time and attend all POC appointments. Scheduling meetings and appointments, experience with a variety of office software (email tools, spreadsheets, and databases) stay on top of patient collections, and place a high emphasis on current and ongoing tracking of metrics to meet company goals. The Physical Therapy Technician portion of this role is responsible for maintaining the flow of our gym. This encompasses helping patients through exercises under the super vision of the PT, maintaining the cleanliness of the gym and ensuring a smooth transition between patients. Duties and Responsibilities: Maintaining a clean and professional image Ability to provide exceptional customer service Answering phones, and returning voice mails promptly Scheduling appointments and full Plan of Care (POC) Visit type rules Insurance restrictions Therapist specialties Assist in auth visit tracking and timely notification to the Auth Specialist Inform patients of collection expectations Co-pays / Co-insurance / Deductibles Enforcing the strict cancellation/rescheduling policy Timely opening and/or closing of the clinic (we are looking for the closing shift ending at 6pm) Clearing provider schedules for planned and unplanned outages or PTO Attending ongoing trainings and bringing improvement ideas to the table for team discussion Placing high emphasis on HIPAA compliance Using time management and efficiency skills to help keep the clinic tidy, clean, and organized Keeping an organized record and updates to the Professional Plan of Care Assist the therapist by helping patients with exercises and helping set up professional equipment for treatment Helping to document effectively and quickly the treatment being performed by the therapist Clean-up/sanitizing of tables, rooms, and equipment after patient use On-site laundry duties Qualifications Skills Multi-tasking Well-organized with a customer-oriented approach Exquisite communication and people skills Excellent time management and problem-solving skills Abilities: Ability to type 45 words per minute using word-processing software. Able to learn/use other computer programs including Microsoft Excel, e-mail, and Internet Ability to flexibly respond to changing demands Ability to organize and prioritize tasks effectively Ability to communicate clearly Ability to establish and maintain effective working relationships with patients, as a team member, and the public Additional Information Schedule: Monday-Friday 7am - 12pm Location: Empower Palmer, 902 E Palmer - Wasilla Hwy, Palmer AK 99645 Hours: 25-29hrs/ week Learn more about the Empower Difference by visiting our website: The Empower Difference - Empower Physical Therapy (********************** Job Type: Part-time

We are looking for a Part-time Front Office Coordinator / Physical Therapy Techician to join our team! Consider joining our team of highly skilled, passionate, and growth-oriented professionals. “Work Hard, Play Harder!” is not just a motto, it is our culture. In addition to our high professional standards, we also LOVE to have fun. Expect fun outings, including company hikes, movies, family BBQ, paint parties, laser tag, and much more! Consider joining a company where we value our employees and allow them to earn a highly competitive wage. Our team has opportunities to expand their knowledge, skill set and compensation through bonus programs and our continued drive to always improve. Our team works hard and then takes well-deserved time off and holidays. If you are ready to launch your career, grow and better yourself, want to join a team that really cares about their patients, and be a part of a bigger vision than apply today. Job Description The Front Office Coordinator's (FOC) primary role is to create a “wow experience” for our patients and maintain a pleasant environment. Ensuring high levels of customer service, holding our patients accountable to the scheduled Plan of Care (POC), and achieving utilization goals. The FOC assists the team with the patient “buy in” by scheduling out the Plan of Care (POC) following the evaluation, clearly explaining the financial commitment, and holding patients accountable to arrive on-time and attend all POC appointments. Scheduling meetings and appointments, experience with a variety of office software (email tools, spreadsheets, and databases) stay on top of patient collections, and place a high emphasis on current and ongoing tracking of metrics to meet company goals. The Physical Therapy Technician portion of this role is responsible for maintaining the flow of our gym. This encompasses helping patients through exercises under the super vision of the PT, maintaining the cleanliness of the gym and ensuring a smooth transition between patients. Duties and Responsibilities: Maintaining a clean and professional image Ability to provide exceptional customer service Answering phones, and returning voice mails promptly Scheduling appointments and full Plan of Care (POC) Visit type rules Insurance restrictions Therapist specialties Assist in auth visit tracking and timely notification to the Auth Specialist Inform patients of collection expectations Co-pays / Co-insurance / Deductibles Enforcing the strict cancellation/rescheduling policy Timely opening and/or closing of the clinic (we are looking for the closing shift ending at 6pm) Clearing provider schedules for planned and unplanned outages or PTO Attending ongoing trainings and bringing improvement ideas to the table for team discussion Placing high emphasis on HIPAA compliance Using time management and efficiency skills to help keep the clinic tidy, clean, and organized Keeping an organized record and updates to the Professional Plan of Care Assist the therapist by helping patients with exercises and helping set up professional equipment for treatment Helping to document effectively and quickly the treatment being performed by the therapist Clean-up/sanitizing of tables, rooms, and equipment after patient use On-site laundry duties Qualifications Skills Multi-tasking Well-organized with a customer-oriented approach Exquisite communication and people skills Excellent time management and problem-solving skills Abilities: Ability to type 45 words per minute using word-processing software. Able to learn/use other computer programs including Microsoft Excel, e-mail, and Internet Ability to flexibly respond to changing demands Ability to organize and prioritize tasks effectively Ability to communicate clearly Ability to establish and maintain effective working relationships with patients, as a team member, and the public Additional Information Schedule : Monday-Friday 7am - 12pm Location: Empower Palmer, 902 E Palmer - Wasilla Hwy, Palmer AK 99645 Hours: 25-29hrs/ week Learn more about the Empower Difference by visiting our website: The Empower Difference - Empower Physical Therapy (********************** Job Type: Part-time

Job Description Our busy, 2 Dr office has a rare opening for an entry-level Scheduling Coordinator. We are searching for a full-time, 5-day-a-week, permanent team member. We believe in providing an excellent level of care and service without taking ourselves too seriously. If you are not a people person, this position is not for you. You must be able to work between 7:30 and 5:30 Mon-Fri and occasional Saturdays. Our office is open 1 Sat per month, 9-3:30, and is covered on a rotating basis. We offer paid holidays, paid vacation, dental care, bonuses, 401(k) with matching, and more. The pay range is DOE. Compensation: $20 - $25 hourly DOE Responsibilities: Phones Scheduling/schedule management Use advanced technology Understand and explain the insurance Presenting and collecting estimates Calling unscheduled patients Follow through on patient requests Qualifications: To be the right fit, you need to have a heart of service for your team and our patients, and be someone for whom providing above-and-beyond service comes naturally. We need a friendly, positive, welcoming personality who easily gets along with others and naturally engages and connects with people. Attention to detail, problem-solving, superior judgment, multitasking, confidentiality, and follow-through are required. Must be able to implement directions and keep team agreements. High technology aptitude, able to use multiple software applications About Company Busy, 2 doctors, FFS, and Private Insurance practice in Wasilla, providing family and cosmetic dentistry to all ages. We are a highly connected practice, and our team is our top priority. We are a close-knit team, and most of our team have worked here for years.

Banyan Treatment Centers is seeking a dedicated Clinical Support team member to assist in the delivery of high-quality behavioral health, mental health and substance use treatment services. This role supports therapists and case managers by contributing to clinical assessments, group facilitation, treatment planning, documentation, and continuity of care in a structured, patient-centered treatment environment. The Clinical Support position plays a role in maintaining clinical operations, supporting patient engagement, and ensuring timely, compliant documentation while collaborating closely with the multidisciplinary treatment team. Position Details Reporting To: Clinical Leadership Schedule: Full-time | Scheduled days to be further discussed Location: Wasilla, AK (On-site) Compensation: $28.50 - $31 hourly (dependent on experience, education and licensure) Key Responsibilities Clinical Care & Treatment Support Participate effectively in multidisciplinary treatment plan reviews, demonstrating preparation and understanding of patient needs, progress, barriers, and treatment strategies. Complete baseline clinical assessments, including biopsychosocial evaluations, in accordance with program standards and supervision requirements. Conduct therapeutic and psychoeducational groups as assigned. Assist therapists and case managers with patient care coordination, clinical tasks, and daily treatment support. Provide coverage for assigned patient caseloads in the absence of primary therapists, as directed and within scope of practice. Patient Engagement & Support Assist patients in identifying and managing external stressors that may impact treatment engagement and progress. Support therapists in family communication, coordination, and documentation related to patient care. Promote patient engagement, accountability, and continuity throughout the treatment process. Documentation, Compliance & Accreditation Complete clinical documentation accurately and within required timeframes in the electronic medical record. Maintain clinical records in accordance with organizational policies, licensure requirements, and accrediting body standards. Demonstrate adherence to confidentiality regulations, ethical standards, and patient privacy requirements. Support discharge planning activities in collaboration with therapists and case managers to ensure continuity of care. Qualifications Bachelor's degree or higher in Social Work, Psychology, or another related Human Services field that qualifies the individual for clinical licensure eligibility. Licensure-eligible or actively pursuing licensure in a behavioral health discipline, where applicable is strongly preferred. Experience in behavioral health, mental health, and/or substance use disorder treatment settings, preferred. Adherence to the Healthcare Code of Ethics and professional standards of conduct. Knowledge of state and federal confidentiality regulations. Familiarity with Joint Commission standards and documentation expectations. Strong organizational, communication, and clinical support skills. Ability to work effectively as part of a multidisciplinary treatment team. Why Join Banyan Treatment Centers? Banyan Treatment Centers is a nationally recognized leader in addiction and mental health care, accredited by The Joint Commission. As a Clinical Support team member, you will: Join a mission-driven organization committed to ethical, compliant, and compassionate care. Play an integral role in supporting clinical services, patient engagement, and treatment continuity. Collaborate with experienced clinicians, case managers, and interdisciplinary treatment teams. Gain valuable experience supporting behavioral health treatment in a structured clinical environment. Enjoy comprehensive benefits for eligible full-time team members, including medical, dental, and vision insurance; life insurance; short- and long-term disability coverage; a 401(k) with employer match; paid time off and holidays; and employee assistance and wellness programs. Apply Now! If you are passionate about supporting clinical care and helping patients progress through treatment and recovery, we encourage you to apply and join the Banyan Treatment Centers team. EOE

** We are looking for a Part-time Front Office Coordinator / Physical Therapy Techician to join our team! Consider joining our team of highly skilled, passionate, and growth-oriented professionals. "Work Hard, Play Harder!" is not just a motto, it is our culture. In addition to our high professional standards, we also LOVE to have fun. Expect fun outings, including company hikes, movies, family BBQ, paint parties, laser tag, and much more! Consider joining a company where we value our employees and allow them to earn a highly competitive wage. Our team has opportunities to expand their knowledge, skill set and compensation through bonus programs and our continued drive to always improve. Our team works hard and then takes well-deserved time off and holidays. If you are ready to launch your career, grow and better yourself, want to join a team that really cares about their patients, and be a part of a bigger vision than apply today. **Job Description** The Front Office Coordinator's (FOC) primary role is to create a "wow experience" for our patients and maintain a pleasant environment. Ensuring high levels of customer service, holding our patients accountable to the scheduled Plan of Care (POC), and achieving utilization goals. The FOC assists the team with the patient "buy in" by scheduling out the Plan of Care (POC) following the evaluation, clearly explaining the financial commitment, and holding patients accountable to arrive on-time and attend all POC appointments. Scheduling meetings and appointments, experience with a variety of office software (email tools, spreadsheets, and databases) stay on top of patient collections, and place a high emphasis on current and ongoing tracking of metrics to meet company goals. The Physical Therapy Technician portion of this role is responsible for maintaining the flow of our gym. This encompasses helping patients through exercises under the super vision of the PT, maintaining the cleanliness of the gym and ensuring a smooth transition between patients. **Duties and Responsibilities:** + Maintaining a clean and professional image + Ability to provide exceptional customer service + Answering phones, and returning voice mails promptly + Scheduling appointments and full Plan of Care (POC) + Visit type rules + Insurance restrictions + Therapist specialties + Assist in auth visit tracking and timely notification to the Auth Specialist + Inform patients of collection expectations + Co-pays / Co-insurance / Deductibles + Enforcing the strict cancellation/rescheduling policy + Timely opening and/or closing of the clinic (we are looking for the closing shift ending at 6pm) + Clearing provider schedules for planned and unplanned outages or PTO + Attending ongoing trainings and bringing improvement ideas to the table for team discussion + Placing high emphasis on HIPAA compliance + Using time management and efficiency skills to help keep the clinic tidy, clean, and organized + Keeping an organized record and updates to the Professional Plan of Care + Assist the therapist by helping patients with exercises and helping set up professional equipment for treatment + Helping to document effectively and quickly the treatment being performed by the therapist + Clean-up/sanitizing of tables, rooms, and equipment after patient use + On-site laundry duties **Qualifications** **Skills** + Multi-tasking + Well-organized with a customer-oriented approach + Exquisite communication and people skills + Excellent time management and problem-solving skills **Abilities:** + Ability to type 45 words per minute using word-processing software. Able to learn/use other computer programs including Microsoft Excel, e-mail, and Internet + Ability to flexibly respond to changing demands + Ability to organize and prioritize tasks effectively + Ability to communicate clearly + Ability to establish and maintain effective working relationships with patients, as a team member, and the public **Additional Information** **Schedule** : Monday-Friday 7am - 12pm **Location:** Empower Palmer, 902 E Palmer - Wasilla Hwy, Palmer AK 99645 **Hours:** 25-29hrs/ week Learn more about the Empower Difference by visiting our website: The Empower Difference - Empower Physical Therapy **(************************ **Job Type:** Part-time We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you'd like to view a copy of the company's affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at *****************

Job Description Banyan Treatment Centers is seeking a dedicated Clinical Support team member to assist in the delivery of high-quality behavioral health, mental health and substance use treatment services. This role supports therapists and case managers by contributing to clinical assessments, group facilitation, treatment planning, documentation, and continuity of care in a structured, patient-centered treatment environment. The Clinical Support position plays a role in maintaining clinical operations, supporting patient engagement, and ensuring timely, compliant documentation while collaborating closely with the multidisciplinary treatment team. Position Details Reporting To: Clinical Leadership Schedule: Full-time | Scheduled days to be further discussed Location: Wasilla, AK (On-site) Compensation: $28.50 - $31 hourly (dependent on experience, education and licensure) Key Responsibilities Clinical Care & Treatment Support Participate effectively in multidisciplinary treatment plan reviews, demonstrating preparation and understanding of patient needs, progress, barriers, and treatment strategies. Complete baseline clinical assessments, including biopsychosocial evaluations, in accordance with program standards and supervision requirements. Conduct therapeutic and psychoeducational groups as assigned. Assist therapists and case managers with patient care coordination, clinical tasks, and daily treatment support. Provide coverage for assigned patient caseloads in the absence of primary therapists, as directed and within scope of practice. Patient Engagement & Support Assist patients in identifying and managing external stressors that may impact treatment engagement and progress. Support therapists in family communication, coordination, and documentation related to patient care. Promote patient engagement, accountability, and continuity throughout the treatment process. Documentation, Compliance & Accreditation Complete clinical documentation accurately and within required timeframes in the electronic medical record. Maintain clinical records in accordance with organizational policies, licensure requirements, and accrediting body standards. Demonstrate adherence to confidentiality regulations, ethical standards, and patient privacy requirements. Support discharge planning activities in collaboration with therapists and case managers to ensure continuity of care. Qualifications Bachelor's degree or higher in Social Work, Psychology, or another related Human Services field that qualifies the individual for clinical licensure eligibility. Licensure-eligible or actively pursuing licensure in a behavioral health discipline, where applicable is strongly preferred. Experience in behavioral health, mental health, and/or substance use disorder treatment settings, preferred. Adherence to the Healthcare Code of Ethics and professional standards of conduct. Knowledge of state and federal confidentiality regulations. Familiarity with Joint Commission standards and documentation expectations. Strong organizational, communication, and clinical support skills. Ability to work effectively as part of a multidisciplinary treatment team. Why Join Banyan Treatment Centers? Banyan Treatment Centers is a nationally recognized leader in addiction and mental health care, accredited by The Joint Commission. As a Clinical Support team member, you will: Join a mission-driven organization committed to ethical, compliant, and compassionate care. Play an integral role in supporting clinical services, patient engagement, and treatment continuity. Collaborate with experienced clinicians, case managers, and interdisciplinary treatment teams. Gain valuable experience supporting behavioral health treatment in a structured clinical environment. Enjoy comprehensive benefits for eligible full-time team members, including medical, dental, and vision insurance; life insurance; short- and long-term disability coverage; a 401(k) with employer match; paid time off and holidays; and employee assistance and wellness programs. Apply Now! If you are passionate about supporting clinical care and helping patients progress through treatment and recovery, we encourage you to apply and join the Banyan Treatment Centers team. EOE

JOB TITLE: Patient Services Coordinator DEPARTMENT: Support Services SUMMARY OF DUTIES: Responsible for coordination and scheduling of patient appointments in an efficient and timely manner. Responsible for all check-in and check-out duties. Responsible for quality interactions with patients and staff. ESSENTIAL FUNCTIONS: Records coordination and scheduling patient appointments utilizing computerized appointment systems. Relays necessary information to appropriate staff. Conduct insurance eligibility verifications, review benefits, and update patient demographic information. Greets and registers patients in a prompt, professional, pleasant, and helpful manner. Verifies that appropriate forms are completed and obtains signatures when necessary. Maintains and updates current information on physicians' schedules ensuring that patients are scheduled properly. Oversees the reception area, coordinates patient movement throughout Institute. Verifies patient insurance eligibility, copayments, and deductibles. Recover fees due at time of visit. Reconciles daily cash drawer and fee slips. Review fee slips for information necessary to submit for payment. PAY RANGE: $20-29/hr to start (dependent upon experience) EMPLOYEE BENEFITS: Medical Dental Vision Colonial Life Elective Benefits Life Insurance Profit Sharing 401K HSA FSA Employee Assistance Program Wellness Program PTO- starting at up to 5.84 hours per pay period (increases with years of service) 8 paid holidays per year FMLA This job description is intended to provide basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve. Qualifications EDUCATION: High School Diploma or equivalent. Knowledge of medical terminology. EXPERIENCE: Minimum one to two years of experience in a customer service setting; one-year receptionist/front desk experience in health care, insurance eligibility verifications within a medical practice setting. Possesses excellent customer service skills, attention to detail, and computer literacy. Knowledge of medical terminology is preferred.