Patient care coordinator jobs in Ankeny, IA

**_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution **_Work Schedule_** 8:30 AM ET to 5:00 PM ET, Monday to Friday (Remote) **_Job Summary_** The Representative II, Customer Service - New Patient Care is responsible for engaging with patients referred by partner pharmacies to initiate service and ensure timely delivery of durable medical equipment and diabetes-related supplies. This role focuses on building trust through warm outbound calls, verifying patient information, and guiding patients through the onboarding process with empathy and professionalism. **_Responsibilities_** + Serves patients over the phone to initiate their first order of diabetes testing supplies and related products. + Conducts warm outbound calls to patients referred by partner pharmacies, introducing services and guiding them through the onboarding process. + Provides exceptional customer service by answering questions, explaining products, and ensuring patients feel supported and informed. + Collects and verifies patient demographics, insurance details, and account information in compliance with HIPAA regulations. + Maintains high productivity standards, including managing 80+ combined inbound and outbound calls per day and an average of 150+ patient accounts per month. + Ensures timely processing and shipment of patient orders, meeting or exceeding individual and department goals. + Collaborates with internal teams and provider support staff to confirm eligibility and resolve any order-related issues. + Documents all interactions and maintains detailed notes in the company system for continuity and compliance. + Demonstrates accountability for each patient interaction, ensuring a smooth onboarding experience and quick access to necessary supplies. + Upholds a positive, patient-focused approach, especially when working with older populations who may be cautious about scams. **_Qualifications_** + 1-3 years of customer service experience in a call center environment, preferred + High School Diploma, GED or equivalent work experience, preferred **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems **Anticipated hourly range:** $15.75 per hour - $18.50 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 1/09/2026 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

As a Patient Access Representative I, you will be responsible for ensuring a positive and seamless experience for patients and visitors at the front desk of PHC medical or dental clinics. You will be the first point of contact, providing exceptional customer service as you greet patients, complete the registration process, assist with financial screenings, schedule appointments, and help patient access appropriate support resources. This role ensures efficient front office operations by managing the reception area, supporting revenue cycle processes, and collaborating closely with the care team. You will contribute to the improvement of clinic workflows and patient satisfaction by proactively addressing scheduling needs and participating in quality improvement initiatives. The Patient Access Representative position is a great way to gain hands-on experience that is useful for advancing in healthcare roles. This position typically works at PHC East Side Clinic in Des Moines and is scheduled Monday - Friday 8:30 AM - 5:00 PM. Eligible for $5.00 per hour shift differential if you work a 3-hour shift after 5 PM on weekdays or anytime on Saturdays. Our team members are occasionally needed to cover other shifts, which may include a Saturday morning, or to work at other PHC clinics in Ames, Des Moines, and Marshalltown. Mileage reimbursement and/or an out of town travel bonus may apply. This position requires Spanish and English language skills. What You Will Do * Takes actions to create a positive customer experience for internal and external customers. Greets visitors, offering prompt and friendly service to those entering the building, calling on the phone, or through electronic messages in a professional and timely manner to ensure their needs are met. Manages the waiting area. Ensures the reception area and waiting room is clean and tidy. Maintains visitor log. Provides and collects visitor badges. * Accurately documents messages and communicates to the appropriate individual. * Schedules patient appointments for medical and/or dental clinics, identifying and correcting inaccuracies. * Completes accurate registration per the medical and/or dental clinic patient registration workflows paying particular attention to patient phone number, address, household income, homeless status, and guarantor. * Accurately loads insurance into the patient's registration, ensuring insurance name and ID number are correct. Utilizes Real Time Eligibility (RTE) to confirm active insurance eligibility. * Ensures a consistent revenue cycle process in a medical or dental clinic. Maintains knowledge about enrollment and verification processes for medical or dental services at PHC. * Performs insurance verification prior to patient appointments to confirm active coverage for the visit. Helps patients apply for the sliding fee program. Refers patients to Patient Service Specialists for Medicaid, Marketplace and/or other platforms. * Helps patients apply for the sliding fee program. * Collects and processes patient payments and applies payment to the correct visit. Manages assigned cash box per established protocols. * Scans all acquired patient documentation and accurately indexes into electronic health records. * Monitors patient schedules in the medical and/or dental scheduling system to ensure optimization. Contacts patients due for recalls to fill the schedule, as assigned. Identifies if a patient appointment is running behind and keeps the patient informed. Offers appropriate resources to assist patients in overcoming barriers in making or keeping their appointment (e.g., telehealth, referral to family support workers). * Collaborates with Patient Care Team members and supports efficient clinic operations by following established workflows. Participates in activities designed to improve patient satisfaction and organizational performance. Contributes ideas and suggestions to improve the patient experience. * Performs other duties as assigned. Qualifications You Need Required * A minimum of 1 year in a healthcare, human services or social services environment; or 2 years in a customer service role. * Excellent customer service skills and commitment to service excellence. * Effective verbal and written communication skills. * Good problem-solving skills with ability to apply critical thinking. * Takes initiative and demonstrates dependability. * Team oriented with ability to collaborate effectively with others. * Listening and reading skills with ability to follow written and verbal instructions. * Basic math skills with ability to count money and make change. * Basic computer skills with proficiency using Microsoft Office applications, keyboard entry and internet-based applications. * Detail oriented with high degree of accuracy * Prioritization skills. * Strong interpersonal skills with ability to establish and maintain effective working relationships with a diverse group of individuals. * Demonstrates professionalism with ability to remain calm in all situations and show empathy. Preferred * Bilingual Spanish/English communication skills, written and verbal. * Associate degree in related field. * Work experience in a community health center, medical or dental clinic, or in the essential functions of the * position. * Experience working with patient registration systems and electronic health records. * Experience using a multi line telephone system. * Experience working with and knowledge of clinical terminology and health insurance. We Take Care of Our People Your related experience and skills determine your base pay. Our typical hiring range for this position is $15.50 - 19.40 per hour. Candidates with extensive related experience may be considered for additional compensation up to the pay range maximum. In addition to base pay, PHC offers a comprehensive benefits package, including: * Generous PTO accrual * Eight paid holidays * Tuition reimbursement program * 401k with company match * Medical, dental, vision * Life & disability insurance * Flexible spending & health savings accounts * Supplemental accident & critical illness insurance * Discounted pet insurance * PHC Pride rewards program Visit *************************** for a summary of PHC's benefits. Grow Your Career with PHC We take pride in offering development and growth opportunities to our team. Some of our training opportunities include Emerging Leaders, Dental Assitant Trainee Program, & Medical Assistant Trainee Program. In the last year, over 30% of our open positions were filled through promotions or transfers. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok Monday - Friday 8:30 AM - 5:00 PM 40 Hours Per Week

The Trauma Registrar collects trauma data for quality improvement, epidemiology and injury research. Codes and enters data into computerized trauma registry. Generates Trauma Services reports. ESSENTIAL FUNCTIONS: * Identifies cases for inclusion into the trauma registry. * Abstracts data from EMR. * Assigns and scores all injuries, procedures and complications utilizing AIS and ICD-10 coding systems. * Inputs all data into trauma registry. * Prepares and provides reports as requested. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: * Registered Health Information Administrator preferred. * Previous experience in medical record abstracting and data entry preferred. * ICD-10, AAAM-AIS 15, and ATS Trauma Registry course preferred or completed within a year of hire. * Strong Anatomy, Physiology and Medical terminology background. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Reports To The Planning and Scheduling Coordinator will report to the Planning & Scheduling Manager. The Planning and Scheduling Coordinator (PSC) will oversee production planning and develop/manage schedules and delivery priorities across all product lines. This critical role develops master schedules based on customer priorities and plant capacity, utilizing applicable company business systems, tools and information. The PSC will distribute, communicate, track and manage schedules alongside Production, Quality and Engineering/Project Management Leadership. This position requires strong leadership, management and team skills. The PSC also requires a strong customer-focus and will strive for schedule compliance and on-time delivery every day. Responsibilities and Duties Assist with the planning and scheduling efforts for the entire company's operations. Focus on accurate and detailed planning, effectively formulating plans and schedules to balance demand against available capacity. Understand high-level trends and forecasts that stem from the S&OP process; from those forecasts develop relevant production plans (work to balance/level load the facility). Likewise, identify potential bottlenecks/issues and prepare plans to optimize flow and output. Escalate concerns in terms of capacity, headcount, etc. for resolution. Publish, manage and maintain production schedules while balancing against inventory, resources and capacity. Adjust schedules based on operational changes. Ensure communication and understanding of schedules is always current. Track schedule compliance and monitor performance/results on a real-time basis. Monitor and track all applicable delivery metrics; these include PTS (Performance-To-Schedule in production), RTS (Ready-To-Ship completion dates) and OTD (On-Time Delivery to customers). Act as liaison between multiple departments to manage, maintain, control and achieve the production schedule. Collaborate with leadership to monitor the status of projects to ensure customers, stakeholders, and vendors are communicated with accordingly. Utilize project management software for setting up, establishing and scheduling jobs. Place high visibility on at-risk jobs and help prioritize and maintain their schedules by working directly with the production and QA teams on a daily basis. Drive productivity and continuous improvement in all tasks and processes. Additional duties as assigned. Requirements Qualifications High school diploma or equivalent required. Relevant college degree preferred. APICS (or comparable) certification in Planning/Scheduling also preferred. Experience in a manufacturing/production environment preferred/desirable. Proficient in Microsoft Office Suite, Google, or similar software. Strong analytical and problem-solving skills. Strong decision-making skills. Ability to communicate and collaborate with other teams and team members. Interpersonal skills, with the ability to establish effective professional relationships with employees and leadership through all departments. Physical Requirements Typically sits, grasps items, and performs keyboarding for the regular operation of a computer. Stand, walk, bend, reach or otherwise move about regularly. Lift, move, or otherwise transfer items up to 40 lbs. occasionally. Occasional exposure to typical manufacturing production physical hazards.

A day in the life… Wondering what a day in the life of a Pre-Authorization Specialist at The Iowa Clinic might look like? * Arrive at work in the morning - no night shifts here! * Obtain insurance pre-authorization for procedures, imaging exams, injections and specialty medication prescriptions. * You must gather necessary details insurance providers require, submit for pre-authorization and follow up to ensure timely approval with patients scheduled procedures. * Will also complete FMLA paperwork for patients * Strives to create The Iowa Clinic Experience with each interaction. * Leave in the evening - hooray for working standard clinic hours! This job might be for you if you have… Qualifications * High School diploma or equivalent required. * Highly organized * Excellent communication skills * Medical terminology necessary * Medical billing/coding experience or pre-authorization experience preferred. * Highly motivated to work in a healthcare setting. Bonus points if… * You love exceeding people's expectations * You enjoy having fun where you work * Finding meaningful connections is what you live for Know someone else who might be a great fit for this role? Share it with them! What's in it for you * One of the best 401(k) programs in central Iowa, including employer match and profit sharing * Employee incentives to share in the Clinic's success * Generous PTO accruals and paid holidays * Health, dental and vision insurance * Quarterly volunteer opportunities through a variety of local nonprofits * Training and development programs * Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on * Monthly departmental celebrations, jeans days and clinic-wide competitions * Employee rewards and recognition program * Health and wellness program with up to $350/year in incentives * Employee feedback surveys * All employee meetings, team huddles and transparent communication

McFarland Clinic is currently accepting application for Patient Registration Rep for its Ames office. Candidates should be service-oriented, a team player, and be able to provide extraordinary care, every day to our patients. Responsibilities include: Greeting, instructing, registering, checking in and directing patients and visitors. Responsible for answering patient billing questions, taking payments, balancing cash drawer and working misc reports. Give general info on clinic services. Will float to different locations in Ames. Education High School Diploma, GED or HiSET Days: Monday - Friday. Possibly one Saturday a month. Hours: M-F 8 AM - 5 PM . Possibly one Saturday a month 7:30 AM - noon. Experience Customer Service experience needed. Business Office in a medical clinical setting, preferred. Pre-employment drug screen and criminal history background checks are a condition of hire. Benefits McFarland Clinic offers a comprehensive benefits package, including health and dental insurance, 401(k), and PTO. Click here for details. McFarland Clinic is central Iowa's largest physician-owned multi-specialty clinic. Join our team and join a group of caring professionals, dedicated to providing Extraordinary Care, Every Day! We value quality care and extraordinary service, trusting relationships and an exceptional workplace. Our organization has more than 75 years experience of caring for people. We welcome applicants who can help us enhance the health and well-being of our patients and communities we serve. McFarland Clinic is an Equal Opportunity Employer McFarland Clinic makes every effort to comply with all requirements of federal, state and local laws relating to Equal Employment Opportunity.

We are seeking a skilled and dedicated Patient Service Representative to join our healthcare team. Iowa Radiology is a patient-centered practice that promotes a more compassionate approach to medicine. We provide our employees the ability to bring their authentic selves to work every day, providing compassionate care for our patients in a collaborative, supportive work environment. We want YOU to join the Iowa Rad family! We truly care about our employees, their health and well-being, and their career goals and aspirations. The ideal Accounts Patient Service Representative will play a crucial role in helping us continue to be the premier provider of radiologic services in Iowa by providing high-quality imaging services, ensuring patient safety, and delivering accurate diagnostic information. Responsibilities of the Patient Service Representative: Administrative Answer a multi-line phone system and deliver calls and messages timely and accurately. Schedule exams for all modalities for multiple Iowa Diagnostic and Procedure Center (IDIPC) Clinics. Knowledge of procedures and exam preparation and can schedule radiology procedures and exams in the RIS System proficiently. Initiate good public relations and communicate effectively with patients, visitors, office personnel, and referring physicians' offices. Process patient registrations and payments. Become proficient in RIS, Epic, MDM, Well and Patient Pal computer programs as well as Shoretel multi-line phone system. Other Functions Attend staff meetings Report problems related to staffing, morale, work methods, and procedures to Clinic Supervisor. Inform Clinic Supervisor of supply needs. Functions other than those described above due to extenuating circumstances. Qualifications of the Patient Service Representative: Education High school graduate. Knowledge, Skills, and Abilities Previous reception experience required. Previous medical experience preferred. Must have a fundamental knowledge of typing and filing techniques. Must be able to read, write, and speak fluent English. Excellent verbal and written communication skills, with the ability to convey complex information to non-technical stakeholders. Physical, Mental, and Visual Effort Continuous speaking, hearing, and visual effort. Must have the ability to communicate effectively and work independently. Continuous mental and visual concentration requiring attention-to-detail and accuracy. Working conditions are typical to a normal office or individual home office environment. Must possess manual dexterity to operate computer and other office equipment. Ability to perform repetitive tasks associated with technology use (phone, computer, applications, and software). Must be able to bend, stoop, kneel, or crouch as part of job functions. Ability to lift and carry up to twenty-five (25) pounds when necessary. Benefits include but are not limited to: Health, Dental, and Vision insurance Life Insurance Short-term and Long-term Disability Insurance Paid Time Off and Paid Holidays 401k Retirement Plan Referral Program Iowa Radiology, Professional Medical Management (PMM), and Iowa Diagnostic Imaging and Procedure Center (IDIPC), are equal opportunity employers. We are committed to fostering a diverse, inclusive, and respectful workplace. All qualified candidates are given equal employment opportunity without regard to race, color, national origin, sex, gender identify, sexual orientation, age, disability, religion, or any other characteristic protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations are available to individuals with disabilities from the application process and throughout employment with any of our companies.

Your experience matters At MercyOne Clive Rehabilitation Hospital, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve. What we offer Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers: Health (Medical, Dental, Vision) and 401K Benefits for full-time employees Competitive Paid Time Off Employee Assistance Program - mental, physical, and financial wellness assistance Tuition Reimbursement/Assistance for qualified applicants And much more... Patient Access Representative Performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions. Interviews patients for all pertinent account information and verifies insurance coverage. Reports to: Assistant Director of Patient Registration Education: High school diploma or equivalent Required or 3 years of directly related experience may be substituted for the required education. Essential Functions: Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy, assigning medical record number if appropriate. Distributes and explains forms, documents, and educational handouts to patients or family members, ensures all necessary signatures are obtained for treatment. Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions. Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement. Verifies insurance benefits and obtains precertification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up. Researches the patients visit history to ensure compliance with third party payer requirements, completing appropriate documentation as applicable. Collects co-pays and other funds from patients based upon established criteria. EEOC Statement: MercyOne Clive Rehabilitation Hospital is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

Our company has been serving clients in banking, annuity, life insurance, property and casualty insurance, health insurance, and state government for over 20 years. Each client we've engaged has communicated the reason for partnering with American Computer Services, Inc. is because our Consultants understand their business, demonstrate superb soft skills, and meet or exceed the skill sets required. Our clients trust American Computer Services, Inc. in helping them deliver their highest priority and strategic projects. Job Description New Year, New Career. Join the Safelite Family! This critical team player is an important first link between our customers and insurance partners by providing professional and helpful phone support for processing claims. Find a career. Gain a family. Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to have a happy work/life balance. Qualifications REQUIREMENTS: Must be 16+ years of age High school diploma or equivalent (or actively enrolled) Prior experience in customer service preferred Ability to operate a computer and telephone systems while seated for extended periods of time Skill in speaking with a pleasant voice, retaining composure, and building rapport among peers, stores and customers Additional Information Apply now! We're known as an auto glass company. That's the focus of what we do. But we're much more - we're a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we're a People Powered organization - and our people come first and our culture matters. We'll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you'll ever work.

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Premise's mission is to help people get, stay, and be well. We hope you will join us in our mission and experience why amazing health starts with amazing healthcare. For more information, visit *************************** As a Full Time Medical Office Receptionist, you'll provide care to client employees and their dependents in our Health Center located in Pella, IA. The scheduled hours are M,T, W and F 8-5. TH 10-7 . What You'll Do Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel Schedules appointments and enters appointment date and time into computerized scheduler. Conducts reminder calls to all patients Greets and directs patients, salespeople, and visitors Registers patients by verifying that patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's chart Coordinates referrals for patients through insurance and other physician offices or specialists Prepares all billings in computerized system for processing by finance Collects payment from patients and reconciles daily cash reports Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness Ability to identify and solve problems in a timely manner; gathering and analyzing information skillfully, developing alternate solutions Exceptional interpersonal skills; listening skills are essential while remaining open to other ideas and trying new things Conducts self with professionalism and in a tactful manner, treating others with respect and consideration Follows through on commitments Strong customer service orientation, responding quickly and appropriately to customer needs, and managing difficult or emotional situations Demonstrates ability to perform and maintain Annual Competencies May require other duties as assigned What You'll Bring High school diploma/GED required One year certificate from college or technical school with concentration in front office support for medical settings preferred At least 3 year experience in a front desk/customer service related field required Experience in a medical office preferred

The Care Coordinator plays a pivotal role in supporting the client's treatment journey-from initial intake through discharge planning-ensuring that all aspects of care are well-coordinated, documented, and aligned with individualized treatment goals. Depending on the needs of the facility, the Care Coordinator may focus primarily on intake, discharge, or both functions. This position acts as the central liaison among clinical, medical, and support staff ensuring smooth transitions, continuity of care, and adherence to state and Joint Commission standards. ESSENTIAL DUTIES & RESPONSIBILITIES INTAKE & ADMISSION · Conduct initial screenings and biopsychosocial assessments to determine severity of substance use and co-occurring mental health conditions. · Perform new client orientations, reviewing the Participant Handbook, program expectations, and facility rules. · Collaborate with the interdisciplinary treatment team (NP, therapist, RSS, nursing) to determine level of care and develop preliminary treatment goals. · Ensure all intake documentation, consents, and clinical assessments are accurately completed and entered into the EMR. · Coordinate with the medical team to obtain physician orders and ensure initial labs, screenings, and evaluations are completed, per policy. CARE COORDINATION · Serve as the communication hub between clients, their care team, and external providers. · Maintain up-to-date documentation in the client's record to reflect coordination of care activities, treatment plan reviews, and follow-up contacts. · Facilitate interdisciplinary team meetings to review client progress, update ASAM criteria, and modify treatment plans. · Support clients in developing SMART goals and linkages to appropriate community or aftercare resources. · Track utilization review processes, authorizations, and updates to ensure ongoing payer compliance. DISCHARGE PLANNING · Initiate discharge planning upon admission, incorporating aftercare needs into the Master Treatment Plan. · Collaborate with the client and clinical team to ensure continuity of care post-discharge. · Coordinate with external facilities, outpatient programs, housing, and peer support services to support client reintegration. · Review and document discharge instructions, confirming client understanding of medication and follow-up care requirements. · Complete discharge summaries and ensure all documentation meets minimum clinical documentation standards. CRISIS AND BEHAVIORAL MANAGEMENT · Recognize signs of crisis, escalating behaviors, or safety concerns and follow established de-escalation and emergency procedures. · Collaborate with the treatment team to develop individualized behavior plans when needed. · Participate in and document behavioral interventions, safety planning, and transfer coordination during crisis events. QUALIFICATIONS AND KNOWLEDGE · Strong understanding of behavioral health, substance use disorders, and trauma-informed care principles. · Excellent written and verbal communication skills, with attention to documentation accuracy and timeliness. · Knowledge of ASAM criteria, clinical documentation standards (SOAP, DAP, or BIRP formats), and utilization review requirements. · Ability to collaborate effectively across interdisciplinary teams and maintain confidentiality under 42 CFR Part 2 and HIPAA. · Demonstrated ability to manage multiple priorities with professionalism and empathy. EDUCATION AND EXPERIENCE · Bachelor's degree in social work, psychology, human services, or related field required; master's degree preferred. · Minimum two (2) years of experience in behavioral health or substance use treatment setting. · Experience with intake coordination, case management, or discharge planning preferred. · Certification or licensure in a behavioral health discipline (CADC, LBSW, LMSW, etc.) preferred. · Current CPR and First Aid certification (or ability to obtain within 30 days of hire). KEY COMPETENCIES · Client Advocacy: Ensures client voice and choice are central in treatment decisions. · Clinical Judgment: Applies sound judgment to evaluate needs, risks, and treatment recommendations. · Communication: Maintains clear, compassionate, and professional communication with clients and staff. · Documentation: Produces timely, complete, and compliant records aligned with state and Joint Commission standards. · Collaboration: Works cooperatively within interdisciplinary teams to promote whole-person care. · Ethical Conduct: Upholds professional boundaries and confidentiality at all times. WORK CONDITIONS/PHYSICAL AND MENTAL REQUIREMENTS · Indoor, controlled environment with exposure to clients experiencing emotional or behavioral distress. · Frequent sitting, standing, and use of computer systems; occasional lifting of up to 25 lbs. · Regular contact with others through in-person, phone, and electronic communication. · May encounter contagious or infectious conditions; adherence to infection control and safety protocols is required. PERFORMANCE EXPECTATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. · Completes intake and discharge documentation within policy timeframes. · Demonstrates consistent adherence to care coordination workflows. · Actively participates in interdisciplinary team meetings and clinical reviews. · Maintains compliance with agency policies, state regulations, and accreditation standards. · Promotes a professional, compassionate environment consistent with trauma-informed principles. EQUAL OPPORTUNITY STATEMENT We are an Equal Opportunity Employer and value diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We are committed to creating an inclusive environment for all employees.

Join our Patient Registration team today! Our mission is to improve and enhance the health and well-being of those we serve. We offer a team approach to healthcare and a competitive benefits package. Status: Full-Time, 40 Hours/Week Shift: Days Shift Time Schedule: 7 a.m. - 7 p.m. (Varies) Days: Monday-Friday (or) Monday-Thursday We offer competitive pay and a great benefits package that includes: Medical Insurance Dental Insurance Vision Insurance Flexible Spending Accounts (FSA) Health Savings Accounts (HSA) Life insurance Aflac Short-term and long-term disability coverage Wellness program and reimbursement Free access to Boone County Hospital's onsite fitness room Generous PTO Accrual Plan Iowa Public Employees Retirement System (IPERS) Employee Assistance Program (EAP) Onsite Cafeteria Salary Scale: $17.00-$21.53 Based on experience. POSITION SUMMARY: Responsible for maintaining reception desk activities, including interviewing incoming patient or representative and enters accurate and current information required for admission into computer. Also responsible for directing incoming telephone calls, overhead paging, greeting, scheduling, and instructing patients and visitors in accordance with Boone County Hospital's standards of behavior. BCH POLICY STATEMENT: It is the obligation of each employee of Boone County Hospital (BCH) to abide by and promote BCH's mission, values, Code of Conduct, Standards of Behavior, policies, procedures and related practices. This includes policies relating to Compliance, Infection Control and Safety. HIPAA SECURITY COMPLIANCE: Boone County Hospital is committed to following all federal guidelines related to privacy and security. All employees will be held to the highest standard of confidentiality and will be required to annually sign an employee confidentiality agreement that outlines the rules and expectation for every BCH employee. Failure to abide by these guidelines could lead to disciplinary action including termination. Security Access: High Incumbent has access to restricted or confidential patient information and must comply with the terms of the BCH privacy & security policies as it applies to their job. BEHAVIORAL REQUIREMENTS: Boone County Hospital has developed standards for behavior expectations of all employees. Please refer to the Boone County Hospital Standards of Behavior. ESSENTIAL FUNCTIONS: include the following. Other duties may be assigned. Regular and punctual attendance. Demonstrates knowledge and skills necessary to assist in providing care appropriate to the ages of patient served within the department. Maintains performance in compliance with State and Federal laws, consistent with high standards of business and professional ethics. Wears ID at all times while on duty. Interviews patient or representative to obtain complete and accurate information and enters that information into computer. Enters patient admitting information into the computer and routes copies to designated department. Responsible for updating computer system with patient status changes. Obtains appropriate signatures for medical and financial documents to protect hospital's interests. Escorts patient or arranges for escort to area of service, placing all patients who have been admitted into a wheelchair, with exception of OB patients when requested. Explains hospital regulations such as visiting hours, payment of accounts, and schedule of charges. Overhead page authorized personnel, and codes over PA system in accordance with policy with regard to the time of day, whether or not the person is a physician, employee or guest. Receive over the counter payments on account and issues accurate receipts. Including Point of Service collections. Maintains a balanced cash drawer and ensures safekeeping of all cash and checks. Distributes and ensures safekeeping of biweekly payroll checks. Complies with the hospital's general policies and procedures, safety and disaster plans. Maintains a positive and cooperative attitude with patients, medical staff and hospital staff. Maintains strict confidentiality of every patient, medical record or report, and protects the confidentiality and dignity of all patients by actions and words. Performs audits of registrations for data accuracy and completed MSP questions. Record and deposits patient valuables properly. Completes patient insurance verification on-line. Ability to run computer reports and process them. Answers phone line in a timely manner, answer questions of caller according to hospital policy and direct calls to the appropriate department. Responsible for notifying ER staff of incoming patients and filling out Ambulance run tickets. Monitors security camera and alarm systems and notifies appropriate personnel when problems arise. Receive and distribute data received from hospital departments and physician's clinics. Have a working knowledge of all services at Boone County Hospital and consistently provide excellent guest relation's service to all patients, employees and visitors. Maintain effective communication with medical staff, fellow staff and all levels of supervision and patients of all ages. Participates in department staff meetings and hospital wide in-service programs as required and actively supports and participates in the continuous quality improvement efforts MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to perform multiple tasks simultaneously while maintaining composure and a pleasant and courteous attitude. Computer literacy attainable High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to add, subtract, multiply, and divide in all units of measure. Ability to compute rate, ratio, and percent and to work with graphs. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL ACTIVITY REQUIREMENTS: EQUIPMENT/TOOLS: Operate office equipment such as computers, printers, copy machine, calculator, facsimile, phones and scanners. WORKING CONDITIONS: Typical working conditions include sitting at a desk for extended periods of time while working on a computer or talking on the phone. Work is performed in a reception area. Involves contact with patients. Interaction with others is constant and interruptive. Hours may vary depending on departmental staffing needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Vision must be correctable to view computer screens and read printed information. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision and ability to adjust focus. Hearing must be in the normal range for telephone contacts and other conversations. The above is intended to describe the general content of and requirements for this job. It is not intended to be a complete statement of duties, responsibilities or requirements.

Provides exceptional customer service by answering phone calls and ensuring patient needs are met with care and efficiency. Handles variety of call types while representing the company's commitment to quality, compassion, and support. Essential Functions and Job Responsibilities: LEVEL 1 - Patient Service Representative Answers calls and emails in timely manner, meeting performance goals Handles standard call types: tank requests, ETA inquiries, pick-up requests, location assistance, order status, pricing inquiries Documents call information per standard operating procedures Answers questions about products, services, retail stores, and general service information Verifies insurance carriers in database system Resolves customer complaints with problem-solving approach Maintains working knowledge of current products and services Adheres to HIPAA guidelines and maintains patient confidentiality LEVEL 2 - Patient Service Representative All Level 1 duties plus: Handles advanced call types: oxygen (O2) services, DME, insurance verification/clarification Processes payments, orders, and returns Troubleshoots equipment issues and provides advanced care solutions Resolves escalated issues or hands off with clear documentation Serves as resource to Level 1 representatives for knowledge sharing and skill development LEVEL 3 - Lead, Patient Service Representative All Level 1 and 2 duties plus: Serves as subject matter expert and primary resource for team Conducts new hire training and mentors team members Handles escalated calls and complex issues with appropriate follow-up Identifies root causes of service issues and collaborates on process improvements Prepares reports for leadership and other departments Supports departmental standards and Patient Experience initiatives Assists with task coordination and ensures adherence to workflows Collaborates with supervisor on performance metrics and service excellence Competency, Skills and Abilities: Customer Service & Communication Deliver exceptional customer service with empathy, patience, and professionalism Demonstrate active listening and clear verbal/written communication skills Effectively address patient needs, concerns, and inquiries Technical Proficiency Strong problem-solving and analytical thinking abilities High attention to detail in documentation and data verification Proficient in computers, Microsoft Office, and database systems Excellent multitasking and prioritization in fast-paced environments Professional Attributes High emotional intelligence to handle stressful situations with compassion Adaptable and flexible with changing processes and technologies Self-motivated with ability to work independently and take initiative Strong team collaboration and cooperative work style Commitment to continuous learning and professional development Healthcare Knowledge Familiarity with Medicare, Medicaid, and commercial insurance processes (preferred) Understanding of healthcare documentation requirements Compliance & Confidentiality Strict adherence to HIPAA regulations and patient confidentiality Full compliance with company policies and referral guidelines Requirements Education and Experience Requirements: High school diploma or equivalent required Associate's degree in healthcare administration, Business Administration, or related field preferred Previous experience in healthcare, insurance, medical billing, or patient services preferred. Knowledge of respiratory therapy or DME services preferred. Level I: (Entry Level): One (1) year of work-related experience Level II: One (1) year of work-related experience plus Two (2) years exact job experience Lead Level: One (1) year of work-related experience plus Four (4) years exact job experience Physical Demands and Work Environment: Physical Requirements Ability to sit for extended periods with prolonged computer screen exposure Must be able to bend, stoop, stretch, stand, and move between sitting/standing positions Perform repetitive hand, wrist, and finger motions due to extensive computer and phone use Occasional lifting of 5-10 pounds as needed Clear speech, hearing ability, and manual dexterity required Work Environment High-volume call center environment with fluctuating stress levels Extended computer and telephone use throughout workday Potential exposure to angry or upset customers/patients Possible exposure to hazardous materials, loud noise, temperature extremes Risk of contact with airborne, bloodborne, or other infectious pathogens Mental and Communication Demands Maintain mental alertness to perform essential job functions Demonstrate empathy, compassion, courtesy, and respect for patient privacy Effective verbal and written communication skills required Schedule Requirements Flexible scheduling to support business hours and after-hours programs as needed Adaptability to varying work levels and office activity fluctuations

**About Navista** We believe in the power of community oncology to support patients through their cancer journeys. As an oncology practice alliance comprised of more than 100 providers across 50 sites, Navista provides the support community practices need to fuel their growth-while maintaining their independence. **_What Revenue Cycle Management (RCM) contributes to Cardinal Health_** Practice Operations Management oversees the business and administrative operations of a medical practice. Revenue Cycle Management manages a team focused on a series of clinical and administrative processes that healthcare providers utilize to capture, bill, and collect patient service revenue. The revenue cycle shadows the entire patient care journey and begins with patient appointment scheduling and ends when the patient's account balance is zero. **Job Purpose:** The Coordinator, Revenue Cycle Management, Patient Refunds analyzes data to determine whether a refund is warranted, based on contractual agreements and payments received, and administers refunds accordingly. The Credit/Refund Specialist will be responsible for the expedient and accurate refund processing of patient and insurance over payments. Essential Functions: + Review EOBs and ensure allowances, adjustments, unallocated payments, and overpayments are posted correctly. + Review refund requests submitted by the billing team for accuracy, before sending to the accounting department for processing. + Review and resolve accounts with credit balances/request refunds and/or adjustments as necessary. + Generate reports to identify outstanding credit balances and prepare overpayment packages as necessary. + Initiate and work up refund requests for overpayments. + Process refunds and credit balances to patients or payers. + Identify account problems, patterns, and trends. + Assist with additional payment-related functions as necessary. + Assist and respond to reports in a professional manner. + Comply with state/federal regulations and adhere to HIPAA and PHI guidelines. + Identify patient accounts with credit balances to determine whether or not a refund is due to the patient and/or insurance company. + Communicate refund status with patients/insurance companies. + Maintains refund tracking spreadsheet for all refund requests. + Follow up on requests submitted to ensure payment has been received. + Post adjustment and or payment corrections to patient accounts in billing software. + Perform other duties as assigned to meet business needs. Qualifications + 2 or more years' experience working with medical refunds preferred. + High School Diploma or equivalent degree preferred. + Associate's degree preferred. + Previous healthcare billing and/or payment posting experience required. + Basic computer knowledge (Windows, MS Word, MS Excel, Internet). + Understanding of Electronic Response Admittances (ERAs) and Explanation of Benefits (EOBs) preferred. + Strong Attention to detail. + Ability to interact effectively and professionally with individuals at all levels; both internal and external. + Must be able to work as part of a team. + Knowledge of medical terminology preferred. + Knowledge of health insurance preferred. + Familiarity with Chemotherapy and Radiation Billing preferred. **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks. + Works on routine assignments that require basic problem resolution. + Refers to policies and past practices for guidance. + Receives general directions on standard work; receives detailed instruction on new assignments. + Consults with supervisors or senior peers on complex and unusual problems. **Anticipated hourly range:** $15.70 - $24.75 Hourly USD **Application window anticipated to close: 2/6/2026** *if interested in opportunity, please submit application as soon as possible. **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Job DescriptionDescription: Reports To The Planning and Scheduling Coordinator will report to the Planning & Scheduling Manager. The Planning and Scheduling Coordinator (PSC) will oversee production planning and develop/manage schedules and delivery priorities across all product lines. This critical role develops master schedules based on customer priorities and plant capacity, utilizing applicable company business systems, tools and information. The PSC will distribute, communicate, track and manage schedules alongside Production, Quality and Engineering/Project Management Leadership. This position requires strong leadership, management and team skills. The PSC also requires a strong customer-focus and will strive for schedule compliance and on-time delivery every day. Responsibilities and Duties Assist with the planning and scheduling efforts for the entire company's operations. Focus on accurate and detailed planning, effectively formulating plans and schedules to balance demand against available capacity. Understand high-level trends and forecasts that stem from the S&OP process; from those forecasts develop relevant production plans (work to balance/level load the facility). Likewise, identify potential bottlenecks/issues and prepare plans to optimize flow and output. Escalate concerns in terms of capacity, headcount, etc. for resolution. Publish, manage and maintain production schedules while balancing against inventory, resources and capacity. Adjust schedules based on operational changes. Ensure communication and understanding of schedules is always current. Track schedule compliance and monitor performance/results on a real-time basis. Monitor and track all applicable delivery metrics; these include PTS (Performance-To-Schedule in production), RTS (Ready-To-Ship completion dates) and OTD (On-Time Delivery to customers). Act as liaison between multiple departments to manage, maintain, control and achieve the production schedule. Collaborate with leadership to monitor the status of projects to ensure customers, stakeholders, and vendors are communicated with accordingly. Utilize project management software for setting up, establishing and scheduling jobs. Place high visibility on at-risk jobs and help prioritize and maintain their schedules by working directly with the production and QA teams on a daily basis. Drive productivity and continuous improvement in all tasks and processes. Additional duties as assigned. Requirements: Qualifications High school diploma or equivalent required. Relevant college degree preferred. APICS (or comparable) certification in Planning/Scheduling also preferred. Experience in a manufacturing/production environment preferred/desirable. Proficient in Microsoft Office Suite, Google, or similar software. Strong analytical and problem-solving skills. Strong decision-making skills. Ability to communicate and collaborate with other teams and team members. Interpersonal skills, with the ability to establish effective professional relationships with employees and leadership through all departments. Physical Requirements Typically sits, grasps items, and performs keyboarding for the regular operation of a computer. Stand, walk, bend, reach or otherwise move about regularly. Lift, move, or otherwise transfer items up to 40 lbs. occasionally. Occasional exposure to typical manufacturing production physical hazards.

Looking for an organization where you love what you do and who you do it with? You're in the right place. Healthcare here is different - we are a physician owned and governed multi-specialty clinic with over 280 providers. By working at The Iowa Clinic, you'll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we're committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place. We are hiring for a Pre- Authorization Specialist for our Infusion and Hematology/Oncology practices. A day in the life of a Pre-Authorization Specialist for Infusion, Hematology and Oncology at The Iowa Clinic: * This role is responsible for the direction and control of the authorization program for the Hematology/Oncology and Infusion clinics. * Responsibilities include maximizing reimbursement through programs that provide funding or provision of infusion medications; also assist with collecting co-pays from patients. * Serving as a liaison between clinic teams and the Infusion, Hematology and Oncology staff ensuring effective communication regarding prior authorization issues, providing insurance authorization, and patient assistance program information along with providing education to providers, patients, and staff. Requirements include: * High School Diploma or equivalent. * At least 2 years' experience in hematology/oncology, infusion, or other pharmacy prior authorization is required. * Experience applying knowledge of Medicare, Medicaid, and Managed Care reimbursement guidelines. * Ability to effectively handle multiple priorities within a changing environment. Knowledge of third-party insurance billing practices, federal and state regulations regarding billing and reimbursement, internal billing structure, and billing procedures, and experience with patient assistance programs. * Intermediate level skill in Microsoft Excel and Word preferred. What's in it for you: * One of the best 401(k) programs in central Iowa, including employer match and profit sharing * Generous PTO accruals * Paid holidays * Health, dental and vision insurance * Quarterly volunteer opportunities through a variety of local nonprofits * Employee rewards and recognition program * Health and wellness program

Performs outpatient and inpatient registrations including financial clearance tasks and functions. Collects patient financial liability payments, provides general information to hospital users, patients, families, and physician offices. Ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications and referrals. Provides excellent patient focused customer service and communicates effectively to service delivery areas to maximize patient flow and customer service. ESSENTIAL FUNCTIONS Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions. Greets patients upon their arrival and enters patient into patient tracking system; distributes patient information according to hospital policy and compliance regulations. Obtains State issued photo ID. Identifies and selects the correct medical record number for patients already listed in the hospital database (master patient index) or creates a new medical record number for unlisted/new patients. Validates and enters patient demographic information and primary care physician information into the hospital information system. Reviews information for accuracy Understands the requirements of various insurance payers including capitation services and obtains insurance referrals, insurance forms, patient financial responsibility forms, and insurance cards. Maintains knowledge of insurance requirements communicated by email, memorandum, educational opportunities, and in-services. Verifies patient insurance and eligibility/benefits at registration, at patient type change and when required. Verifies physician scripts for completion and according to policy following up as needed for invalid or incomplete scripts including converting ED registration level of care/status changes to inpatient or observation. Understands the basics of coding diagnoses and procedures as required for insurance authorizations and Medicare compliance. Utilizes online program for Medicare compliance, checking for diagnosis codes that correlate to testing ordered by physician. Obtains consents for Advance Beneficiary Notices (ABN) when required by Medicare. Utilizes system generated Work Alerts and Work Queues to identify any omissions or errors. Resolves all identified omissions and / or errors within 72 hours of admission. Collects self-pay deposits, co-payments, and deductibles from patients. Identifies any outstanding prior balances from previous visits, notifies patients during financial discussion and requests payment. Posts all patient payments into hospital system, provides patient/family member with receipt. Follows department / hospital policies and procedures for handling and safeguarding monies and reconciles all point of service payments at end of shift and deposits with Cashier. Assists and provides information to patients or guarantors on Ffinancial Aassistance. Refers to financial counseling as needed. Distributes information on the No Surprises Act according to policy. Explains and obtains legal signatures from the patient or legal guardian on consents for treatment, level of care/status change as required by Federal and State law and payments. Assures Admission or Observation paperwork is available and transported to the correct Nursing Unit per policy. Scans all consents, cards, scripts into document imaging system. Bands patient with wristband as per department policy. Coordinates with the Clinical Team as necessary to assure patient safety and efficient service delivery. Provides flexibility to serve in any outpatient registration area that requires additional support to maximize patient flow and excellence in customer service. Understands downtime and disaster protocols and when necessary, implements and utilizes organizational and departmental procedures. Manages time effectively to perform complete registrations while meeting departmental productivity standards in compliance with system productivity policies. Maintains high attention to detail by reviewing all work for completeness and accuracy in compliance with system quality assurance policies. Completes registrations to meet department accuracy standards for error-free work. Participates and completes all assigned educational and skills development activities as assigned. Participates in department or individual performance improvement initiatives as assigned or directed by manager and necessary day-to-day tasks aimed at ensuring departmental metric performance. Other duties as needed and assigned by the manager. Must possess the ability to comply with Trinity Health policies and procedures. Must be comfortable operating in a collaborative, shared leadership environment. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health's Integrity and Compliance Program and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior. MINIMUM QUALIFICATIONS * High school diploma or equivalent combination of education and experience Minimum of one (1) year experience of patient access functions working within a hospital or clinic environment. Experience in a complex, multi-site environment preferred. * HFMA CRCR or NAHAM CHAA required within one (1) year of hire. * Minimum of one (1) year hospital registration experience and competency. * Medical terminology and knowledge of diagnostic and procedural coding. * Knowledge and experience of -insurance verification with the ability to explain benefits, secure necessary authorizations. * Effective written and verbal communication skills. * Ability to multi-task, prioritize needs to meet required timelines. * Customer service experience. * Strong clerical and computer skills. * Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel. * Excellent interpersonal skills are necessary in dealing with peers, internal and external customers. * Accuracy, attentiveness to detail and time management skills. * Willingness to learn other registration related tasks and functions in or outside of their hired team to ensure operational demands are met. * Must be comfortable operating in a collaborative, shared leadership environment * Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health. PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS * This position operates in a typical office environment. The area is well lit, temperature controlled and free from hazards. * Incumbent communicates frequently, in person and over the phone, with people in all locations on support issues. * Manual dexterity is needed in order to operate a keyboard, repetitive actions, fine manipulations and simple grasping. Speech and hearing is needed for extensive telephone and in person communication. * Ability to see at near visual acuity. The incumbent is subject to eyestrain due to the many hours spent looking at a CRT screen. The noise level is low to moderate. * Must be able to set and organize own work priorities and adapt to them as they change frequently. * Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles. * In a normal workday, colleague must be able to sit and walk throughout the day. * Job requires occasional lifting/carrying approximately 15 pounds and / or pushing patients in wheelchair up to 440 pounds. * Must possess the ability to comply with Trinity Health policies and procedures. The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

As a Patient Access Representative I, you will be responsible for ensuring a positive and seamless experience for patients and visitors at the front desk of PHC medical or dental clinics. You will be the first point of contact, providing exceptional customer service as you greet patients, complete the registration process, assist with financial screenings, schedule appointments, and help patient access appropriate support resources. This role ensures efficient front office operations by managing the reception area, supporting revenue cycle processes, and collaborating closely with the care team. You will contribute to the improvement of clinic workflows and patient satisfaction by proactively addressing scheduling needs and participating in quality improvement initiatives. The Patient Access Representative position is a great way to gain hands-on experience that is useful for advancing in healthcare roles. This position typically works at PHC West Side Clinic in Clive and is scheduled Monday - Friday 8:30 AM - 5:00 PM. This position is eligible for $5.00 per hour shift differential if you work a 3-hour shift either on a Saturday or after 5 PM on a weekday. Our team members are occasionally needed to cover other shifts, which may include a Saturday morning, or to work at other PHC clinics in Ames, Des Moines, and Marshalltown. Mileage reimbursement and/or an out of town travel bonus may apply. Both Spanish and English language skills are required for this position. What You Will Do * Takes actions to create a positive customer experience for internal and external customers. Greets visitors, offering prompt and friendly service to those entering the building, calling on the phone, or through electronic messages in a professional and timely manner to ensure their needs are met. Manages the waiting area. Ensures the reception area and waiting room is clean and tidy. Maintains visitor log. Provides and collects visitor badges. * Accurately documents messages and communicates to the appropriate individual. * Schedules patient appointments for medical and/or dental clinics, identifying and correcting inaccuracies. * Completes accurate registration per the medical and/or dental clinic patient registration workflows paying particular attention to patient phone number, address, household income, homeless status, and guarantor. * Accurately loads insurance into the patient's registration, ensuring insurance name and ID number are correct. Utilizes Real Time Eligibility (RTE) to confirm active insurance eligibility. * Ensures a consistent revenue cycle process in a medical or dental clinic. Maintains knowledge about enrollment and verification processes for medical or dental services at PHC. * Performs insurance verification prior to patient appointments to confirm active coverage for the visit. Helps patients apply for the sliding fee program. Refers patients to Patient Service Specialists for Medicaid, Marketplace and/or other platforms. * Helps patients apply for the sliding fee program. * Collects and processes patient payments and applies payment to the correct visit. Manages assigned cash box per established protocols. * Scans all acquired patient documentation and accurately indexes into electronic health records. * Monitors patient schedules in the medical and/or dental scheduling system to ensure optimization. Contacts patients due for recalls to fill the schedule, as assigned. Identifies if a patient appointment is running behind and keeps the patient informed. Offers appropriate resources to assist patients in overcoming barriers in making or keeping their appointment (e.g., telehealth, referral to family support workers). * Collaborates with Patient Care Team members and supports efficient clinic operations by following established workflows. Participates in activities designed to improve patient satisfaction and organizational performance. Contributes ideas and suggestions to improve the patient experience. * Performs other duties as assigned. Qualifications You Need Required * A minimum of 1 year in a healthcare, human services or social services environment; or 2 years in a customer service role. * Bilingual Spanish/English communication skills, written and verbal. * Excellent customer service skills and commitment to service excellence. * Effective verbal and written communication skills. * Good problem-solving skills with ability to apply critical thinking. * Takes initiative and demonstrates dependability. * Team oriented with ability to collaborate effectively with others. * Listening and reading skills with ability to follow written and verbal instructions. * Basic math skills with ability to count money and make change. * Basic computer skills with proficiency using Microsoft Office applications, keyboard entry and internet-based applications. * Detail oriented with high degree of accuracy * Prioritization skills. * Strong interpersonal skills with ability to establish and maintain effective working relationships with a diverse group of individuals. * Demonstrates professionalism with ability to remain calm in all situations and show empathy. Preferred * Associate degree in related field. * Work experience in a community health center, medical or dental clinic, or in the essential functions of the * position. * Experience working with patient registration systems and electronic health records. * Experience using a multi line telephone system. * Experience working with and knowledge of clinical terminology and health insurance. We Take Care of Our People Your related experience and skills determine your base pay. Our typical hiring range for this position is $15.50 - 19.40 per hour. Candidates with extensive related experience may be considered for additional compensation up to the pay range maximum. In addition to base pay, PHC offers a comprehensive benefits package, including: * Generous PTO accrual * Eight paid holidays * Tuition reimbursement program * 401k with company match * Medical, dental, vision * Life & disability insurance * Flexible spending & health savings accounts * Supplemental accident & critical illness insurance * Discounted pet insurance * PHC Pride rewards program Visit *************************** for a summary of PHC's benefits. Grow Your Career with PHC We take pride in offering development and growth opportunities to our team. Some of our training opportunities include Emerging Leaders, Dental Assitant Trainee Program, & Medical Assistant Trainee Program. In the last year, over 30% of our open positions were filled through promotions or transfers. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok Monday - Friday 8:30 AM - 5:00 PM 40 Hours Per Week

Our company has been serving clients in banking, annuity, life insurance, property and casualty insurance, health insurance, and state government for over 20 years. Each client we've engaged has communicated the reason for partnering with American Computer Services, Inc. is because our Consultants understand their business, demonstrate superb soft skills, and meet or exceed the skill sets required. Our clients trust American Computer Services, Inc. in helping them deliver their highest priority and strategic projects. Job Description New Year, New Career. Join the Safelite Family! This critical team player is an important first link between our customers and insurance partners by providing professional and helpful phone support for processing claims. Find a career. Gain a family. Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to have a happy work/life balance. Qualifications REQUIREMENTS: Must be 16+ years of age High school diploma or equivalent (or actively enrolled) Prior experience in customer service preferred Ability to operate a computer and telephone systems while seated for extended periods of time Skill in speaking with a pleasant voice, retaining composure, and building rapport among peers, stores and customers Additional Information Apply now! We're known as an auto glass company. That's the focus of what we do. But we're much more - we're a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we're a People Powered organization - and our people come first and our culture matters. We'll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you'll ever work.