Patient care coordinator jobs in Baltimore, MD

Care Coordinator/Case Management: Provide targeted mental health case management for youth with serious emotional disturbances and co-occurring disorders Meet with enrolled and potential clients and their families to create a Plan of Care Conduct comprehensive assessments and other assessments as required by DHMH Coordinate and facilitate Family Team Meetings Provide management of the POCs Collect information during the application process and as identified in each POC Identify providers, supports, and resources for clients Coordinate meetings with client and family to (a) meet with providers to ensure goodness of fit for proposed services and products in compliance with the POC (b) meet with family peer-to- peer support, intensive in-home service, mobile crisis response service, and other providers appropriate to the POC Maintain client clinical documentation using EHR Provide on-call services as scheduled Promptly respond to client crises Provide case management for client open-access as scheduled. Facilitate groups Minimum Qualifications: Bachelor's degree in a mental health field and 1 year of mental health experience, including mental health peer support; or Bachelor's degree in a field other than mental health and 2 years of mental health experience, including mental health peer support Ability to handle stressful situations. Must maintain a flexible work schedule to meet scheduling needs of clients Must meet Care Coordinator training and certification requirements Must complete the training required by CSA and BHA, including CASII, ESCII, and CANS Must complete Wraparound certification. Job Type: Full-time Pay: $45,000.00 - $52,000 Benefits: 401(k) Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Vision insurance Schedule: 8-hour shift Monday to Friday Hybrid Language: Bilingual a plus License/Certification: Driver's License (Required) Work Location: In person

Job DescriptionSalary: $26 per hour About Us The DuPont Clinic is a reproductive healthcare clinic focused on all-trimester abortion care and ultrasound-guided procedures. We are dedicated to serving individuals with complex medical needs, high-risk pregnancies, and those who may face barriers to accessing exceptional healthcare. Our commitment lies in providing the highest caliber of medical care in a discreet and personalized environment, meticulously tailored to the unique needs of each individual. The DuPont Clinic is committed to creating an inclusive environment where individuals from all backgrounds feel comfortable. Role Overview We seek an outstanding person to join the DuPont Clinic as a Bilingual Patient Care Coordinator (non-exempt). As an integral part of the Care Coordination team, this person will speak with and schedule patients seeking reproductive health care including all-trimester abortion care.This role will also connect patients with relevant financial and logistical support, resources, and facilitate seamless care transitions with referring providers. The Bilingual PCC will report to Dupont Clinics Managers of Care Coordination. The work schedule will be Monday-Friday, 9AM-5PM EST and at least one Saturday shift (10AM-2PM EST) per month. These hours are subject to change, depending on call volume and staffing. The Bilingual Patient Care Coordinator is responsible for the following duties: Answering the clinic phones and providing non-judgmental support and accurate information to all callers Explaining our services to callers over the phone and answering questions Scheduling patient appointments in our electronic medical record system Inputting lab work orders with LabCorp Taking deposits with online payment platforms Checking and responding to voicemail daily Checking and responding to online appointment requests Coordinating with clinicians directly about medical conditions that may affect our ability to safely care for the caller Providing referrals to other clinics Providing referrals to funding and practical support organizations as needed Coordinating with referring providers to ensure we have all necessary labs and records for referred patients Other duties as assigned Qualifications Required: Bilingual fluency in Spanish Language competency test will be administered before potential candidates are hired. Candidates must pass before being offered the Bilingual PCC position Strong dedication to reproductive health; all-trimester, gender-affirming abortion care; and bodily autonomy Resides in DC, Maryland, or Virginia Ability to commute to all-staff meetings/trainings Excellent phone customer service skills Prior experience in healthcare Highly detail-oriented, able to work on multiple tasks in an organized fashion Ability to communicate clearly and collaborate with team members Commitment to providing accurate information in a compassionate manner to all people, regardless of their circumstance (substance use, mental health, current or past traumatic experiences, interpersonal violence, etc.) Vaccinated for Covid-19, subject to accommodation Preferred: Pregnancy, postpartum, miscarriage, or abortion care experience (strongly preferred) Medical assistant experience or experience working in medical settings Prior experience collaborating with abortion funds and/or practical support organizations Previous experience in abortion care or reproductive health (strongly preferred) Knowledge of the political landscape involving abortion care Experience in counseling, social work, and/or mental health/substance abuse programs Work Environment: Hybrid-remote Stable high-speed Internet and a private space to have confidential conversations with patients and co-workers is required Considerable amount of time spent at a desk on the phone and using a company-provided computer and headset Fast-paced, multicultural, collaborative work environment Benefits: Medical Insurance Dental Insurance 401k with a company contribution starting after 6 months Periodic bonuses Paid time off and 10 paid holidays. DuPont also provides non-licensed staff with $500 of professional development funds as well as the opportunity to attend events and conferences if the employee is in good standing. DuPont is an equal opportunity employer committed to building a welcoming environment for its staff who represent diverse backgrounds and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other status protected by federal, state, and local law.

Drayer Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Glen Burnie, MD Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? What is a Patient Care Coordinator? * A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic. * Our Patient Care Coordinators have excellent customer service skills. * Patient Care Coordinators learn new things - a lot! The Patient Care Coordinator multitasks in multiple computer programs each day. A day in the life of a Patient Care Coordinator: * Greets everyone who enters the clinic in a friendly and welcoming manner. * Schedules new referrals received by fax or by telephone from patients, physician offices. * Verifies insurance coverage for patients. * Collects patient payments. * Maintains an orderly and organized front office workspace. * Other duties as assigned. Fulltime positions include: * Annual paid Charity Day to give back to a cause meaningful to you * Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance * 3-week Paid Time Off plus paid holidays * 401K + company match Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. Responsibilities: * Core responsibilities * Collect all money due at the time of service * Convert referrals into evaluations * Schedule patient visits * Customer Service * Create an inviting clinic atmosphere. * Make all welcome calls * Monitor and influence arrival rate through creation of a great customer experience * Practice Management * Manage schedule efficiently * Manage document routing * Manage personal overtime * Manage non-clinical documentation * Manage deposits * Manage caseload, D/C candidate, progress note, and insurance reporting * Monitor clinic inventory * Training * o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. * Complete quarterly compliance training. Qualifications: * High School Diploma or equivalent * Communication skills - must be able to relate well to Business Office and Field leadership * Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision * As a member of a team, must possess efficient time management and presentation skills Physical Requirements: * This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment. * This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed. * This position is subject to sedentary work. * Constantly sits, with ability to interchange with standing as needed. * Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations. * Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation. * Constantly uses repetitive motions to type. * Must be able to constantly view computer screen (near acuity) and read items on screen. * Must have ability to comprehend information provided, use judgement to appropriately respond in various situations. * Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs. * Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder. This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Please do not contact the clinic directly. Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily. CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM This annual salary ranges within the specified amounts depending on experience, credentials, certifications, and other qualifications. Full-time positions may also have the opportunity to participate in bonus programs or other incentive plans. Maryland pay range $16-$18 USD Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.

INTRODUCTION Under the supervision of the Health Center Director, the Patient Care Coordinator (Internal & Family Medicine) is responsible for the recruitment of, outreach to and the navigation and coordination of services for vulnerable patients living with complex health needs. The position serves as an integral member of an inter-professional care management team working alongside medical providers, nurse care managers and social service staff to meet the needs of our patients. The position performs outreach and navigation services in a variety of Washington, DC settings, including the hospital, primary care clinics, patient homes, homeless shelters, and various other community settings. MAJOR DUTIES/ESSENTIAL FUNCTIONS Essential and other important responsibilities and duties may include, but are not limited to the following: Utilizes strength-based patient-centered motivational interviewing techniques to build rapport and help patients improve their health. Participates in the development, maintenance, and adjustment of individualized care plans for high-risk patients that address both medical and social barriers to accessing care. Acts as a professional liaison between hospitals, primary care providers, specialists, community resources and Managed Care Organizations on behalf of patients to ensure patient-centered care coordination. Identifies and track special populations including high-risk patients and other populations due for preventive or chronic care services. Helps patients obtain the care they want and need, when they need it, which may include: assistance with financial/insurance options, solutions for transportation and translation services, and/or removal or resolution of other barriers to care. Identifies and track patients discharged from the inpatient service or the emergency department. Utilizes team-based communication strategies to close the loop on referrals, hospital follow-ups and any outstanding items identified in the patient's care plan. Supports the primary care team by providing panel management to decrease the number of patients lost to care, non-compliant in follow up care and disconnected from primary care. Performs outreach activities in primary care sites, homes, hospitals, and neighborhoods. Identifies which appointments may be made for patients before leaving the clinic and strive to coordinate care before they leave (e.g., mammogram and/or specialists). Identifies opportunities to close gaps in care. Works with inter-professional team members to identify barriers to care with the goal of finding solutions and resources to remove the barriers to care. Assists patients with navigating the healthcare system including but not limited to working with pharmacies, social service agencies, and insurance agencies as well as internal services such as the lab and other discharge processes. Participates in interdisciplinary case conferences and team meetings. Provides culturally appropriate health education. Provides cultural mediation between communities and health and human needs. Communicates patient-related needs to appropriate clinical staff including those on the patients care team as well as those providing care coordination and care management services. Acts as liaison between patient and Primary Care Medical Home in resolution of problems or referral of appropriate resource. With Support from nursing and social service staff, completes activities that helps inform the patient-centered care plan. Adheres to Unity's HIPAA guidelines and ensures the appropriate handling of sensitive information. Performs other duties as assigned within the scope of position expectations. Internal & Family Medicine Specific Duties: Responsible for the recruitment of, outreach to and the navigation and coordination of services for medically-complex and vulnerable patients. Serves as a member of an inter-professional “overlay” team composed of a Registered Nurse (RN) and a Site Program Coordinator. The team collectively manages care for difficult-to-reach patients and those that have higher levels of acuity, either because of health status or due to frequent utilization of the hospital system. Supports the development and implementation of care coordination processes alongside care management team including but not limited to Registered Nurses, Social Service staff and My Health GPS program staff. Manages a panel of complex, high-risk patients that are not well connected to care through outreach, scheduling of appointments, sharing in appointment visits and follow up of specialty visits. Provides care coordination and navigation of services for patients following ER visits and hospitalization. Performs home visits to recruit and maintain relationships with patients in need of coordinates care; complete community and home-based follow-up visits as needed. Perform community-based outreach activities and working with referring providers in a clinical setting. Builds positive rapport with staff on care teams. Mentors site-based Care Coordinators to improve quality of services delivered to patients. MINIMUM QUALIFICATIONS High school diploma or GED. College coursework in business or health-related field is preferred. Two (2) years of experience providing care coordination service. Experience in a hospital and/or community/outpatient setting is preferred. Experience working as a part of an inter-professional team. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Knowledge of medical terminology, ICD10 and procedural codes. Familiarity with community health, discharge planning, chronic disease management. Exceptional interpersonal and organizational skills, with attention to detail required; strong oral/written communication skills are a must. Ability to work collaboratively in a team and manage multiple priorities, utilizes effective time management skills, and exercise sound professional judgment. Demonstrated ability to work well with people of various ages, backgrounds, ethnicities, and life experiences. Proven ability to work collaboratively and productively with clinicians, administrators, patients, and other individuals from various backgrounds and skill sets. Must have the ability to analyze data. Demonstrated proficiency with business software (i.e., Microsoft Office Suite, EMR). Requires the ability to travel to multiple office locations. SUPERVISORY CONTROLS The position reports directly to the Health Center Director. GUIDELINES The position abides by all rules and regulations set forth by applicable licensing and regulatory bodies, as well as UHC policies and procedures. PERSONAL CONTACTS The position requires contact with staff at all levels throughout the organization. There are also external organization relationships that may be a part of the work of this individual. PHYSICAL EFFORT AND WORK ENVIRONMENT Must be physically able to sit, stand, and walk for long periods of time. Be able to bend, lift, and carry files from one location to another. Must have visual acuity and the ability to differentiate colors, and sustain long periods of computer usage. May sit for prolonged periods of time at a desk or in an automobile and/or may use the telephone for long periods of time. The office environment may be stressful with multiple, time-sensitive tasks to be accomplished within a short period of time. Must be able to work any time of the day, independently with minimal supervision, be capable of making sound business decisions, be detail oriented, alert, and self-motivated. Must be able to effectively manage difficult situations, staff, and customers. Refer to the attached ADA check list. RISKS The position involves everyday risk and discomforts, which require normal safety pre-cautions typical of such places as offices, meetings, training rooms, and other UHC health Care Sites. The work area is adequately lit, heated, and ventilated. All medical services shall be provided according to medically accepted community standards of care. The employee shall provide evidence of recent (within the past twelve (12) months) health assessment that includes a PPD and/or chest x-ray results. The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

Inova Schar Institute- Life with Cancer is looking for a dedicated Patient Care Coordinator III to join the team. This role will be full-time day shift from Monday - Friday, between 8:00 a.m. - 5:00 p.m. The Patient Care Coordinator III provides industry leading clinical coordination and facilitation services to meet the healthcare needs of patients entering the system. Works in a dynamic and team focused environment, must be highly organized, be able to communicate effectively in person and over multiple written and verbal electronic modalities. In addition, there must be a demonstrated proficiency in Call Center Operations, medical knowledge, and hospital policies and procedures. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. Featured Benefits: Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. Retirement: Inova matches the first 5% of eligible contributions - starting on your first day. Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. Work/Life Balance: offering paid time off and paid parental leave. Job Responsibilities Responsible for answering and mitigating calls and providing intake services on Specialty Lines. Interprets patient conditions, complaints, and diagnoses in order to route the patient to the appreciate sub-specialty service at client facilities. Coordinates with physicians, nurses, and other staff to affect smooth admission processes. Reads, reviews, and interprets multiple documents requesting services. Interact with client facility staff over the telephone to intake calls. Maintains multiple databases pertinent to their service line. Accurately inputs the calls for service in a Computer Aided Dispatch (CAD) system when required Accurately searches and inputs patient information into client Electronic Health Records (EHR). Documents and reports on activities throughout each shift on various spreadsheets, worksheets, and email formats. Notifies management of problems, concerns, and compliments received in real time. Generates performance reports using computer software. May perform additional duties as assigned Minimum Qualifications Experience - 2 years of experience with call center, customer service or related profession Education - High School diploma or equivalent Preferred Qualifications Experience - Oncology exp. and experience with EPIC Education - Bachelors degree or higher

Job DescriptionBenefits: 401(k) Company parties Competitive salary Dental insurance Employee discounts Flexible schedule Free uniforms Health insurance Opportunity for advancement Paid time off Parental leave Training & development Vision insurance Wellness resources Care Coordinator Are you passionate about bridging the gap between families, primary care, and behavioral health services? Join us as a Care Coordinator, where you'll play a vital role in ensuring seamless care for patients aged 0-21 through collaboration, education, and support. As part of the DC MAP Behavioral Health Integration Team, youll help children and families navigate behavioral health resources while fostering partnerships with primary care providers and community organizations. Key Responsibilities: Care Coordination: Collaborate with the Behavioral Health Integration Team to address new referrals, identify gaps in services, and ensure timely care. Facilitate discharge planning and coordinate care between primary care providers and behavioral health services. Family Support: Educate families about behavioral health needs and connect them with appropriate resources, addressing social determinants of health. Provide ongoing support and follow-up to ensure positive outcomes. Communication & Documentation: Maintain accurate care plans, document referrals, consultations, and service outcomes in the AdvancedMD system, and ensure seamless communication with all stakeholders. Program Oversight: Manage DC MAP consultation requests (psychiatric, behavioral health, Help Me Grow, high-risk cases) and maintain the DC MAP resource guide monthly. Quality Improvement: Conduct satisfaction surveys, share results with leadership, and support the implementation of Behavioral Health Integration services with fidelity. Leadership: Work closely with the Behavioral Health Clinical Services (BHCS) team, participating in weekly meetings and contributing to the program's growth and effectiveness. Skills & Qualifications: Education: Bachelors degree preferred. Experience: 2-3 years of care coordination in a medical or integrated care setting (preferred). Skills: Strong critical thinking, collaboration, and communication abilities. Proficient in electronic health records and capable of building relationships across diverse teams. Why Join Us? We are dedicated to improving the lives of children and families by integrating behavioral health into primary care. As a Lead Care Coordinator, you'll have the opportunity to make a tangible impact, grow professionally, and contribute to a compassionate, innovative team. Benefits Include: Generous PTO, including sick days, holidays, and mental health days. Comprehensive medical, dental, and vision insurance. Loan repayment assistance for eligible employees. Professional development opportunities, including free clinical supervision for licensure. Commuter benefits and access to mental health and wellness resources. If youre ready to lead, collaborate, and make a difference in community behavioral health, apply today!

Job Description Our Mission: "Helping People Hear Better" Lucid Hearing is a leading innovator in the field of assistive listening and hearing solutions, and it has established itself as a premier manufacturer and retailer of hearing solutions with its state-of-the-art hearing aids, testing equipment, and a vast network of locations within large retail chains. As a fast-growing business in an expanding industry, Lucid Hearing is constantly searching for passionate people to work within our amazing organization. Club: Sam's Club in Annapolis, MD Hours: Full time/ Tuesday-Saturday 9am-6pm Pay: $18+/hr What you will be doing: • Share our passion of giving the gift of hearing by locating people who need hearing help • Directing members to our hearing aid center inside the store • Interacting with Patients to set them up for hearing tests and hearing aid purchases • Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center • 30-50 outbound calls daily. • Promote all Lucid Hearing products to members with whom they engage. • Educate members on all of products (non hearing aid and hearing aid) when interacting with them • Assist Providers when necessary, calling past tested Members, medical referrals to schedule return, etc. What are the perks and benefits of working with Lucid Hearing: Medical, Dental, Vision, & Supplemental Insurance Benefits Company Paid Life Insurance Paid Time Off and Company Paid Holidays 401(k) Plan and Employer Matching Continual Professional Development Career Growth Opportunities to Become a LEADER Associate Product Discounts Qualifications Who you are: Willingness to learn and grow within our organization Sales experience preferred Stellar Communication skills Business Development savvy Appointment scheduling experience preferred A passion for educating patients with hearing loss Must be highly energetic and outgoing (a real people person) Be comfortable standing multiple hours Additional Information We are an Equal Employment Opportunity Employer.

Annapolis ENT, a division of Chesapeake Specialty Practice, is looking for a friendly and caring Medical Receptionist to join our Bustling ENT office. Responsibilities: Create positive interaction and provide quality patient experience. Answer the phone and make appointments. Handle insurance verifications. Obtain all necessary information from patients for their visit. Accept payments. Maintain the necessary information within the patient electronic medical record. Perform other administrative duties for the office. Requirements: Education: High School diploma required; higher education preferred. Excellent interpersonal skills that allow effective working relationships with patients, colleagues, and vendors. 1 year of medical office experience preferred. Knowledge of Medical Records management preferred. Experience with patient registration, insurance eligibility, referrals, prior authorizations and familiarity with medical terminology are preferred. Ability to manage a busy office with interruptions, calls, walk-ins. Must have the ability to direct the flow of the office with efficiency while maintaining a positive attitude. Bilingual is a plus Job Type: Full-time Benefits: 401(k) Dental insurance Health insurance Paid time off Disability Insurance Life Insurance Paid Time Off Medical specialties: ENT Schedule: Day shift Monday to Friday Work setting: Clinic In-person

Job Title: Patient Care Coordinator Job Location: Maryland Oral Surgery Associates, College Park, MD Job Type: Fulltime Job Summary: Are you looking for a company that you can call home and have opportunities to grow? We are looking for an experienced Patient Care Coordinator to join our growing practice. We pride ourselves on guiding our staff in the right direction to not only learn but also get hands-on training to move forward within the company. Responsible for providing excellent customer service to assigned dental offices and patients. Job Description: Provide quality care and attention to our patients, referring offices and team. Assist patients in all phases of care. Act as primary contact for assigned referring doctors. Discuss patient care and answer any questions regarding treatment. Follow-up with patients for missed, broken appointments and unscheduled treatment. Contact patients prior to surgery to collect payment deposits and answer any question. Assist in answering inbound calls when all other employees are not available. Schedule surgical appointments according to practice goals and blocks. Follow up on unscheduled treatment plans. Respond to needs of assigned RD's and office staff. Coordinate doctor meetings, respond to patient questions and requests. Maintain patient charts: ensure required forms are accounted for and signed. Verify Insurance. Review consultation charges and enter into computer. Back up to other co-workers (Reception, PCC, Scheduler, Finance, Manager). Any other duties assigned. Required Qualifications: High school diploma or equivalent required. Proficient in Microsoft office applications including Word, Excel, and Outlook. Understanding of dental and medical insurance. Excellent customer service skills. Excellent written and verbal communication skills. Professional voice inflection and direct eye contact. Professional business attire, appearance, and phone etiquette. Belief in practice treatment and fees. Proficient in basic math and accounting skills. Preferred Qualifications: Experience working in a dental or healthcare setting preferred. Experienced in WIN/OMS preferred. Schedule: Mon-Thursday- 7:30AM - 4:30PM Friday- 7:30AM - 2:00PM Benefits: 401(k) Matching Dental Insurance Health Insurance Life Insurance Vision Insurance Referral Program Special Requirements: Working on-site is essential to the function of this position. Physical requirements include sitting, stooping, turning, standing, bending, walking, hearing, reading, writing, and keyboarding, may lift up to 25 lbs. Ability to sit behind a desk approximately 50% of the workday required. This is not an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. Management may require that other or different tasks be performed as assigned. Beacon Oral Specialists Management, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Care Coordinator is responsible for ensuring the seamless coordination of services for SmithLife Homecare clients. This dual-role position combines staffing/scheduling responsibilities with care coordination duties that support quality, continuity, and client satisfaction. The Care Coordinator matches caregivers to clients, manages ongoing schedules, maintains proactive communication with families and referral partners, and oversees documentation and follow-through across the care continuum. Qualifications Strong interpersonal, customer service, and telephone communication skills Highly organized with strong attention to detail Minimum 2 years' experience in homecare, healthcare staffing, or client services Skill in de-escalation, problem solving, and prioritization Ability to work independently while functioning as part of a care team Experience with scheduling software/EMR systems preferred Ability to maintain professionalism with caregivers, clients, families, and referral partners Reports To Client Services Manager (with collaborative oversight from DON/Clinical Leadership) Primary Duties 1. Staffing & Scheduling Coordination Match appropriate caregivers to cases based on skills, personality, availability, and client needs. Ensure all shifts are filled, maintaining ongoing schedule stability for clients. Manage all schedule changes, caregiver call-outs, and emergency coverage needs with urgency. Maintain accurate and updated schedules in all systems. Communicate new assignments, updates, and expectations clearly to caregivers. Participate in the on-call rotation as needed. 2. Client & Family Communication Serve as a primary point of contact for clients and families during onboarding and throughout service. Conduct welcome calls, check-ins during the first week of service, and ongoing client satisfaction follow-ups. Ensure clear, compassionate communication with families regarding schedules, caregiver transitions, and concerns. Support client retention through consistent relationship-building. 3. Care Coordination Oversight Collaborate with the DON to ensure caregivers assigned meet the clinical needs of the client. Monitor changes in condition and escalate appropriately to nursing leadership. Partner with clinical leadership to ensure care plans, service notes, and required documentation are accurate and up-to-date. Coordinate caregiver introductions and ensure smooth transitions during staffing changes. Track and follow through on all client requests, concerns, and updates. 4. Caregiver Engagement & Performance Support Coach and counsel caregivers regarding attendance, communication expectations, and performance standards. Reinforce agency policies, professionalism, and best practices. Assist with retention efforts by identifying caregivers who thrive in ongoing cases. Communicate schedule expectations proactively and maintain positive relationships with field staff. 5. Referral & Intake Support Respond to inquiries from prospective clients in a timely, professional manner. Provide service information and collaborate with Intake/Sales to move referrals through the client journey smoothly. Assist with onboarding new clients by gathering key information needed for staffing and care planning. 6. Documentation, Compliance & Data Accuracy Ensure all shifts, hours, pay rates, and billing rates are accurate and submitted timely for payroll and invoicing. Maintain accurate notes, follow-ups, and communication logs within agency systems. Support compliance with state regulations, internal policies, and caregiver credentialing requirements.

Benefits: Competitive salary Flexible schedule Opportunity for advancement Care Coordinator Reports To: Administrator/Operations Director Employment Type: Part-Time The Care Coordinator is a key member of our home care team, responsible for ensuring smooth daily operations, caregiver support, and client satisfaction. This role blends scheduling, sales, and caregiver training to support agency growth and provide exceptional care. The ideal candidate is organized, compassionate, and motivated to build strong relationships with caregivers, clients, and referral partners. Key Responsibilities: Scheduling & Operations Coordinate caregiver schedules to ensure client needs are met. Respond to caregiver call-outs and reassign shifts quickly. Maintain scheduling software and ensure accurate documentation. Communicate with families and caregivers regarding schedule updates. Sales & Business Development Conduct community outreach to referral partners, hospitals, senior centers, and other organizations. Follow up on leads and inquiries, converting them into active clients. Attend networking events and represent the agency professionally. Assist in meeting monthly sales and referral goals. Caregiver Recruitment & Training Support hiring by conducting interviews and assisting with onboarding. Deliver caregiver orientation and ongoing training sessions. Provide coaching and performance feedback to caregivers. Ensure all staff comply with state regulations and agency policies. Client & Caregiver Relations Perform follow-up calls and check-ins to ensure client satisfaction. Build strong relationships with caregivers to increase retention. Address concerns from clients and caregivers promptly. Qualifications Previous experience in home care, healthcare, or scheduling strongly preferred. Strong interpersonal and communication skills; able to connect with diverse groups of people. Sales or community outreach experience a plus. Ability to multi-task, prioritize, and work under pressure. Comfortable with technology and scheduling software. Training or leadership experience preferred. Skills & Attributes Highly organized and detail-oriented. Problem-solver with the ability to think quickly. Strong relationship-building skills. Goal-driven with an interest in both operations and sales growth. Compassionate and committed to improving client quality of life. Compensation & Benefits Competitive salary with performance-based bonuses. Opportunities for professional growth within the agency. Paid training and ongoing development. Compensation: $20.00 per hour Professional caregivers go by many names: homemakers, home care aides, home health aides, certified nursing assistants, personal care assistants, direct care workers. No matter the name, what they all have in common is a calling to care for people in the comfort of their own homes. This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.

Who we are Here at Green Goods, our mission is to bring the best of technology, science, and engineering to the cannabis industry. We are a physician-led, customer-focused team of more than 500 dedicated employees creating best-in-class cannabis products and customer experiences. Vireo is proud to have one of the most diverse workforces in cannabis, promoting diversity, equity, and inclusion through engaging employee outreach programs, community events, and non-profit partnerships. We are rapidly expanding nationwide, and we are looking for talented, compassionate, and dedicated people to join our team and help us grow. From Cultivation to Operations to Sales & Marketing, we are hiring people who share our vision and passion for improving people's lives. If you are looking for a positive work environment where your contributions truly make a difference, click apply and let us learn about you! What you will do We are seeking an energetic and flexible Full -Time Patient Care Coordinator/Budtender to join our growing dynamic team. A Patient Care Coordinator is responsible for working alongside a healthcare team in a retail cannabis dispensary environment. This role reports to the dispensary managers. Highlighted Responsibilities · Participates in our startup team to help educate and safely deliver medication to medical cannabis patients. · Assists patients and caregivers through the dispensary process/experience · Helps to trains other team members in the use of cannabis-based medicines · Completes operational requirements by maintaining an organized work flow; verifying preparation and labeling of medications, verifying order entries and charges · Must comply with all state laws and regulations · Participates in recordkeeping and reporting necessary for State Compliance · Maintains safe and clean working environment by complying with custodial procedures, rules, and regulations. Must adhere to infection-control standards such as handwashing · Works on company initiatives to achieve set goals and performance indicators · Educates patients on the proper use and storage of medical cannabis medications · Assists patients in determining the best treatment course under the supervision of a registered pharmacist and in conjunction with a provider's recommendation · Provides exceptional customer service to patients, potential patients, caregivers, and providers · Maintains cash register and accountability for assigned drawer · Completes opening/closing procedures as assigned · Utilizes computer systems and programs appropriately for daily operations such as patient communication, refill orders, making appointments and home deliveries · Assists with the incoming orders, shipments, and deliveries of supplies · Attends staff meetings, continuing education, as directed · Maintains and safeguards entrusted confidential information · Works with eCommerce platform to review and approve online orders and patient accounts · Assists patients in utilizing the eCommerce platform in order to obtain medical cannabis medications · Performs other duties as assigned. Qualifications · A high school diploma and 1-3 years' experience in a retail environment · Proficiency with MS Office required · Experience working in a healthcare setting is preferred · Excellent communication skills, verbal and written · Ability to work in a team environment, as well as independently · Ability to handle multiple tasks simultaneously · Ability to work in a fast-paced environment · Adaptable to change in the work environment · At least 21 years of age as required by law · Weekend availability · Ability to pass background check and drug test as required by law (positive marijuana test is acceptable if applicant is a Maryland certified medical cannabis patient) EEO Statement Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. *******************

Busy ENT office is seeking a part-time, pleasant, detail oriented, and customer service driven individual to join our front desk. We are a practice consisting of two physicians and an audiologist who see patients in our main office at Mercy Medical Center, Baltimore, Maryland, as well as our Lutherville and Overlea locations. This position is mainly located at our Mercy Medical Center location, with occasional travel to Lutherville, Overlea, and Reisterstown. This is a part-time, 20 hours per week position working full days on Mondays at Mercy and Tuesdays at Reisterstown, and a full day on Thursdays at Overlea. The salary range is $16-$18hr. PRIMARY RESPONSIBILITIES The Patient Care Coordinator is responsible for maintaining the doctor's daily schedule, greeting patients as they enter the office and providing them with a pleasant check-in experience. Communication skills are a must as the ideal candidate will be responsible for correspondence between patients and their doctor. Duties include: · Registering and scheduling new patients · Answering phones through our multi-line phone system · Verifying insurance coverage · Scanning paperwork into our EMR system · Assisting patients with scheduling outside imaging and tests · Sanitizing the front desk and waiting room area as needed · Collecting copays and other payments · Updating patient accounts as needed and scheduling follow up appointments · Coordinate communication between providers and patients regarding questions about care, post-surgery needs, etc. · Other duties as assigned. REQUIRED QUALIFICATIONS · High School Diploma or Equivalent · Proficiency with Microsoft (Outlook, Office Word, and Excel) · 3 years of experience in a healthcare setting, including insurance verification · Ability to multi-task, attention to detail, and work under pressure · Experience with EMR System Aprima is a plus · Reliable transportation SUPERVISORY RESPONSIBILITY This position has no supervisory responsibility. CERTIFICATES, LICENSES, REGISTRATIONS None required. ENTBaltimore is a drug-free environment and an Equal Opportunity Employer. We offer competitive salaries and benefits for full-time employees, including medical/dental, life and disability coverage, generous vision benefits, a 401 (k) plan with a match, vacation time, and weekends and major holidays off.

Furniture Assembly Experts LLC provide assembly service for furniture to customers living in Washington DC, Maryland and Northern Virginia. We specialize in Ready-To-Assemble New furniture, office equipment, Home furniture, patio furniture, fitness equipment, sporting goods and much more Furniture Assembly Experts is Washington DC, Maryland and Virginia first choice for affordable, friendly and professional furniture installation and assembly Services. Our goal is to help our customers setup and assembly their home or office furniture so they can enjoy their purchase as soon as possible. Hassles Free, Furniture Assembly Experts is able to provide fast and effective service that consumers can count on while saving you time to do the things you really want to do. We offer a 30-day Warranty on all assembly jobs. Don't spend hours or days trying to figure out complicated assembly instructions while we can do that job for you. From Table, Chairs, to grill and Basketball Hooks, We do it all. Let us save you the time and frustration.No matter where you are, We will come right to you and assemble it for you. Hassle Free ! Job Description -------------------------------------------------------------------------------------------- APPLICATION ONLINE - PHONE CALL ABOUT POSITION NOT ACCEPTED -------------------------------------------------------------------------------------------- Predict the expense of future projects or products by analyzing monetary costs and other factors. Assist management in bidding on or determining price of service. Break down all expenses related to a project including materials, labor, and other resources. Plan project budgets. Manage field employees and tradesmen in the execution of assignment from start to finish Track projects throughout its course and recommend budget adjustments. Follow up for customer satisfaction after satisfaction of each project Required Qualifications: Advanced customer service skills. 2 years experience required Ability to multi-task and stay Organized Geographical knowledge of service area or map reading skills2 years minimum Knowledge of the furniture industry is required knowledge in furniture assembly if required Associate's degree (A. A.), bachelor degree or 2 years education equivalency required Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience Ability to speak fluently english or spanish or any other language Duties Take incoming customer calls and answer customer request Schedule and coordinate all service request from customers as calls are received.Create service request for customers requesting service Dispatch Service Technicians to complete service request at customer home or office Debrief management after completion of each call. Respond to all messages left overnight and call back customers ( if needed ). Forecast workload for 2 - 3 days out Follow up on all pending and recommended work with customer utilizing the pending work log. Maintain the maintenance agreements, including billing, scheduling, and staging of materials, database information, customer call and standby technician on duty Maintain accurate on customer history files in database Update service database from service request ticket Maintain service invoice log Happy calls / customer surveys. Language Ability: Ability to read, analyze, and interpret general business periodicals, and technical procedures. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public. Qualifications Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills: To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Accounting software; Internet software; Order processing systems; Project Management software; database software and Contact Management systems. Additional Information All your information will be kept confidential according to EEO guidelines.

We are currently looking for an individual with experience and compassion for patient communication in dentistry. Our office is looking for an individual who will coordinate the scheduling and treatment of our dental patients. This is a critical part of our team, as this individual will present to patients their hygiene and treatment needs, review the financial arrangements as to such, and schedule that treatment. He or she manages the scheduling, explains the hygiene or treatments needed, and reviews all financial agreements, fees, consent forms, and insurance information with patients. The ideal candidate has some post high school education or training and two years of experience in a position of similar responsibility in a dental office. Candidates must have a pleasant, outgoing and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills. RESPONSIBILITIES Communicates effectively with patients regarding routine hygiene care and treatment Prepares treatment plans, financial agreements, fees, consent forms, and insurance information Schedules and confirms patient appointments Reviews patient fees, the breakdown of benefits, and the list of exclusions to determine benefits Reviews all consent forms, financial documents, or other documentation and ensures they are properly signed by the patient Ensures all insurance information is correctly updated Attends all staff meetings, trainings, and educational classes as required Performs other duties as assigned QUALIFICATIONS High school diploma or GED required; some post high school education or training preferred Two years of relevant experience preferred Helpful attitude and friendly demeanor Highly professional and dependable Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment Excellent telephone skills Strong computer and internet skills, including Microsoft Office suite Experience with dental practice management software a plus

Human Touch Home Care is looking for a qualified Intake Specialist to join our team at our DC office. MUST HAVE HOME HEALTHCARE INTAKE AND SCHEDULING EXPERIENCE Responsibilities Perform authorization, intake duties, insurance verification and eligibility. Answer client inquires, take referrals, and help schedule home care services. Assist in managing medical records. Facilitate the communication functions of the business office. Provide clerical support, and excellent customer service. Adhere to all policies and procedures of the company. Enter new patients in scheduling system and updates to patient information as they occur. Communicate with clinicians regarding admissions, hospitalizations, discharges expiration and occurrences. Assists in managing clients including staffing, scheduling, operations and administration. Performs other duties as assigned to meet the goals and objectives of our home care operations. Track and maintain records for Authorization department Sort and process incoming reports before putting data into processing software Verify accuracy of data before transcribing Scan documents and saved in database to keep records of essential organizational information Respond to employee questions and requests for information in a timely and knowledgeable fashion Proved successful working within tight deadlines and fast-paced atmosphere Carried out day-to-day duties accurately and efficiently Obtain and log accurate patient insurance and demographic information Triage unscheduled and emergency with authorization department Prepare emails to distribute denial letters to medical personnel notating to perform END, POC/Perform DFA Enter scheduled appointments for clinicians to provide ongoing homecare healthcare services Manage payroll data entry and processing for approximately 23 clinicians as well as comply with predetermined company guidelines. Maintain accuracy, completeness and security for medical records and health information. Prepare a variety of different written communications, reports and documents. Communicate effectively with staff and clients demonstrating respect, friendliness and willingness to help wherever needed Other duties as assigned Identify and verify insurance coverage of home health care services Obtains and documents prior authorization for home care services from insurance providers Maintains liaison with hospital and insurance personnel, providing information and education on organization services, coverage issues and related areas Collect and maintain statistical data on all referral and submits them regularly as required Attends meetings and participates on committees as required. Performs other duties as assigned Qualifications High School degree/GED required. AA or BA/BS in related field is desirable. Must have a minimum of minimum of 2 years of experience, preferably with at least 1 in home health or home care nursing. Must have Authorization, intake, medical records, and excellent computer skills, with Knowledge of Microsoft Windows OS, MS Office, Word, Excel and knowledge of medical terminology. Must have a strong understanding of HMO, Medicaid, and Medicare Payors. Must have the ability to Multi-task in fast-paced environment. Must have excellent interpersonal and organizational skills. Able to work in group and independent environment Job Type: Full-time Pay: $21.00 - $25.00 per hour Benefits: Dental insurance Flexible schedule Health insurance Paid time off Sick time Vision insurance Schedule: 8 hour shift Monday to Friday No weekends Experience: Intake and Scheduling Specialist: 1 year (Preferred) Home Health Care: 1 year (Preferred)

Job Description Join Right at Home as a Full-Time In-Home Care Scheduling Specialist in Ellicott City, MD, where your strategic skills and customer service background will shine. This onsite position offers a vibrant, energetic workplace that emphasizes problem-solving and empathy, allowing you to make a real impact in the lives of seniors. You'll work in a dynamic environment where every day presents new challenges and opportunities for growth. With a competitive salary of $55,000, you'll be rewarded for your dedication to ensuring excellent care and customer satisfaction. Your contributions will directly enhance the experience of our clients and caregivers alike. You can get great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, and Paid Time Off. Seize the chance to be part of a high-performance team that prioritizes fun and customer-centric service, making every day fulfilling and meaningful. What it's like to be a In Home Care Scheduling Specialist at In Home Care Scheduling Specialist As a Full-Time In-Home Care Scheduling Specialist at Right at Home, you'll thrive in a fast-paced environment where you'll handle high-volume phone calls while managing essential administrative tasks to ensure seamless operations. Your role will be pivotal in fostering teamwork, as you'll collaborate closely with colleagues to deliver exceptional service, always maintaining a customer-centric focus. Your ability to thrive under pressure will be crucial, allowing you to navigate challenges with a problem-solving mindset. With a strong commitment to empathy, you'll create meaningful connections that significantly enhance the lives of the seniors we serve, making every interaction impactful and rewarding. Join us and be a part of a dedicated team that truly values the importance of care and connection. What you need to be successful To excel as a Full-Time In-Home Care Scheduling Specialist at Right at Home, you must possess a blend of essential skills that are crucial for success in this dynamic role. Strong customer service abilities will enable you to engage effectively with clients and caregivers alike, while strategic thinking will help you navigate complex scheduling scenarios. Being solution-driven is vital, as you'll face challenges that require quick resolutions. As a team player, your adaptability will ensure smooth collaboration with colleagues, fostering a positive work environment. An organized and detail-oriented approach is necessary to manage high-volume phone calls and maintain accurate records in our fast-paced setting. Additionally, being a compassionate communicator will empower you to build meaningful relationships with the seniors we serve, enhancing their overall experience. Your leadership qualities and empathetic nature will set you apart in this rewarding position. Knowledge and skills required for the position are: Fluency in English required; proficiency in Korean is highly desirable to support marketing and business development in Korean-speaking areas. 2 years high volume scheduling experience Taking / Making 50+ calls and emails per day, great at multi-tasking customer services strategic thinking solution driven team player adaptable organized detail oriented fast paced environment leader empathetic communication Will you join our team? If you feel that this job is what you're looking for, applying is a piece of cake - just follow the instructions on this page. Good luck! IND123

Who we are Here at Green Goods, our mission is to bring the best of technology, science, and engineering to the cannabis industry. We are a physician-led, customer-focused team of more than 500 dedicated employees creating best-in-class cannabis products and customer experiences. Vireo is proud to have one of the most diverse workforces in cannabis, promoting diversity, equity, and inclusion through engaging employee outreach programs, community events, and non-profit partnerships. We are rapidly expanding nationwide, and we are looking for talented, compassionate, and dedicated people to join our team and help us grow. From Cultivation to Operations to Sales & Marketing, we are hiring people who share our vision and passion for improving people's lives. If you are looking for a positive work environment where your contributions truly make a difference, click apply and let us learn about you! What you will do We are seeking an energetic and flexible Full-Time Patient Care Coordinator/Budtender to join our growing dynamic team. A Patient Care Coordinator is responsible for working alongside a healthcare team in a retail cannabis dispensary environment. This role reports to the dispensary managers. Highlighted Responsibilities * Participates in our startup team to help educate and safely deliver medication to medical cannabis patients. * Assists patients and caregivers through the dispensary process/experience * Helps to trains other team members in the use of cannabis-based medicines * Completes operational requirements by maintaining an organized work flow; verifying preparation and labeling of medications, verifying order entries and charges * Must comply with all state laws and regulations * Participates in recordkeeping and reporting necessary for State Compliance * Maintains safe and clean working environment by complying with custodial procedures, rules, and regulations. Must adhere to infection-control standards such as handwashing * Works on company initiatives to achieve set goals and performance indicators * Educates patients on the proper use and storage of medical cannabis medications * Assists patients in determining the best treatment course under the supervision of a registered pharmacist and in conjunction with a provider's recommendation * Provides exceptional customer service to patients, potential patients, caregivers, and providers * Maintains cash register and accountability for assigned drawer * Completes opening/closing procedures as assigned * Utilizes computer systems and programs appropriately for daily operations such as patient communication, refill orders, making appointments and home deliveries * Assists with the incoming orders, shipments, and deliveries of supplies * Attends staff meetings, continuing education, as directed * Maintains and safeguards entrusted confidential information * Works with eCommerce platform to review and approve online orders and patient accounts * Assists patients in utilizing the eCommerce platform in order to obtain medical cannabis medications * Performs other duties as assigned. Qualifications * A high school diploma and 1-3 years' experience in a retail environment * Proficiency with MS Office required * Experience working in a healthcare setting is preferred * Excellent communication skills, verbal and written * Ability to work in a team environment, as well as independently * Ability to handle multiple tasks simultaneously * Ability to work in a fast-paced environment * Adaptable to change in the work environment * At least 21 years of age as required by law * Weekend availability * Ability to pass background check and drug test as required by law (positive marijuana test is acceptable if applicant is a Maryland certified medical cannabis patient) EEO Statement Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. *******************

Furniture Assembly Experts LLC provide assembly service for furniture to customers living in Washington DC, Maryland and Northern Virginia. We specialize in Ready-To-Assemble New furniture, office equipment, Home furniture, patio furniture, fitness equipment, sporting goods and much more Furniture Assembly Experts is Washington DC, Maryland and Virginia first choice for affordable, friendly and professional furniture installation and assembly Services. Our goal is to help our customers setup and assembly their home or office furniture so they can enjoy their purchase as soon as possible. Hassles Free, Furniture Assembly Experts is able to provide fast and effective service that consumers can count on while saving you time to do the things you really want to do. We offer a 30-day Warranty on all assembly jobs. Don't spend hours or days trying to figure out complicated assembly instructions while we can do that job for you. From Table, Chairs, to grill and Basketball Hooks, We do it all. Let us save you the time and frustration.No matter where you are, We will come right to you and assemble it for you. Hassle Free ! Job Description -------------------------------------------------------------------------------------------- APPLICATION ONLINE - PHONE CALL ABOUT POSITION NOT ACCEPTED -------------------------------------------------------------------------------------------- Predict the expense of future projects or products by analyzing monetary costs and other factors. Assist management in bidding on or determining price of service. Break down all expenses related to a project including materials, labor, and other resources. Plan project budgets. Manage field employees and tradesmen in the execution of assignment from start to finish Track projects throughout its course and recommend budget adjustments. Follow up for customer satisfaction after satisfaction of each project Required Qualifications: Advanced customer service skills. 2 years experience required Ability to multi-task and stay Organized Geographical knowledge of service area or map reading skills2 years minimum Knowledge of the furniture industry is required knowledge in furniture assembly if required Associate's degree (A. A.), bachelor degree or 2 years education equivalency required Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience Ability to speak fluently english or spanish or any other language Duties Take incoming customer calls and answer customer request Schedule and coordinate all service request from customers as calls are received.Create service request for customers requesting service Dispatch Service Technicians to complete service request at customer home or office Debrief management after completion of each call. Respond to all messages left overnight and call back customers ( if needed ). Forecast workload for 2 - 3 days out Follow up on all pending and recommended work with customer utilizing the pending work log. Maintain the maintenance agreements, including billing, scheduling, and staging of materials, database information, customer call and standby technician on duty Maintain accurate on customer history files in database Update service database from service request ticket Maintain service invoice log Happy calls / customer surveys. Language Ability: Ability to read, analyze, and interpret general business periodicals, and technical procedures. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public. Qualifications Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills: To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Accounting software; Internet software; Order processing systems; Project Management software; database software and Contact Management systems. Additional Information All your information will be kept confidential according to EEO guidelines.