Patient care coordinator jobs in Bensalem, PA - 527 jobs
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Patient Care Coordinator
Scheduling Specialist
Patient Care Coordinator
Asembia LLC 3.7
Patient care coordinator job in Trevose, PA
PatientCareCoordinator
Department : Patient Support Center/Call Center
Reports To : Sr. Director Operations
FLSA Non-Exempt
Primary Function:
The incumbent is responsible for executing program requirements, managing daily workflow, providing accurate and complete data input, managing pre-certifications, and providing high levels of customer service.
Our core Patient Support Center hours are 8:00am to 11:00pm EST, Monday through Friday, and 8:00am to 8:00pm EST, Saturday and Sunday.
Job Scope and Major Responsibilities:
Complete prescription intake process including verification of insurance coverage
Assist physician's offices through the prior authorization and appeals process
Research financial assistance options for patients through copay cards, foundations, and assistance programs
Coordinate prescription processing and delivery with dispensing pharmacies
Manage and triage high volume of customer service phone calls while managing day to day operations
Build relationships with physicians, manufacturer sales representatives, pharmacies, patients, and other team members to optimize workflow and achieve program goals
Ensure proper documentation of process flow from prescription initiation through completion
Provide timely updates to physicians, pharmacies, and manufacturers regarding prescription status
Interface with IT department to improve system functionality and workflow
Attend team meetings to support ongoing program development
Other responsibilities as assigned
Success in this position is defined by high levels of customer service and timely processing of prescriptions through all phases
Compliance with the provisions of the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, as amended (“HIPAA”)
Performance Criteria:
Performance in this role is measured by accurate and timely routing of referrals and reporting as well as high levels of customer service.
Required Qualifications:
Minimum of 2 years pharmacy experience preferred
Previous work experience in a call center environment or customer service role preferred
General knowledge of pharmacy laws, practices and procedures
Knowledge of common medical terms/abbreviations and pharmacy calculations
Understanding of insurance and third-party billing systems
Skill to prioritize and work in a fast-paced environment
Exemplary communication, organization, and time management skills
Capability of working independently and as a member of a team
Ability to preserve confidentiality of protected health information (PHI)
Proficient in MS Word, Excel and Outlook
Possess and maintain professional demeanor and courteous attitude
Asembia is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, gender identity and expression, citizenship, genetic disposition, disability or veteran's status or any other classification protected by State/Federal laws.
$22k-35k yearly est. Auto-Apply 15d ago
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SEEKING EXPERIENCED PATIENT CARE COORDINATOR / FRONT DESK
Hess Spine and Orthopedics LLC 4.9
Patient care coordinator job in Princeton Junction, NJ
Job DescriptionOverview Join our fast growing team of dedicated, happy, positive people making a difference in patient's lives! SEEKING EXPERIENCED PATIENTCARECOORDINATOR / FRONT DESK MUST speak fluent English and Spanish.
Prepare provider's clinic schedule to ensure all necessary documents are on file and we are well prepared for the day.
Provide education and support to patients and their families regarding the provider's treatment recommendations.
Ensure compliance with healthcare regulations and standards while maintaining patient confidentiality.
Facilitate referrals to appropriate services such as physical therapy, pain management, or diagnostic imaging.
Document all interactions and updates in the patient's medical records accurately.
Skills
Strong knowledge of clinic operations and medical practices.
Solid understanding of human anatomy to effectively assess patient needs.
Excellent communication skills for interacting with patients, families, and healthcare teams.
Ability to manage multiple cases simultaneously while maintaining attention to detail.
Knowledge of orthopedic practices is a plus.
Speak fluent Spanish and English
This role requires a compassionate individual who is dedicated to patientcare and satisfaction.
$36k-55k yearly est. 27d ago
Patient Care Coordinator
Ennoble Care
Patient care coordinator job in Marlton, NJ
About Us
Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, and Georgia. Ennoble Care's clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, "To Care is an Honor." Join Ennoble Care today!
Palliative CareCoordinator - Job Description
Summary:
Ennoble Care is looking for a Full-time, PatientCareCoordinator, Empassion to work out of our Marlton, New Jersey office. This position is responsible for ensuring Ennoble Care is providing high quality care services. They work with clinicians, staff and patients to reach healthcare goals and keep the lines of communication open. As a PatientCareCoordinator, Empassion you should be compassionate, experienced with patientcare, and highly organized. In this role, you will play an important part in our ability to provide exceptional care by managing the individual care providers, including scheduling and providing support for the caregivers and families.
PLEASE NOTE: THIS IS A FULL-TIME, IN-OFFICE POSITION. Preference for an 11:30am - 8pm shift.
Responsibilities:
Complete individualized patientcare plans and perform care management and carecoordination services using Ennoble Care's electronic medical record system
Frequent contact with patients and families to provide carecoordination, support, and manage compliance with the palliative care program to increase positive outcomes
Conduct and document simple health, psychological and social needs assessments for chronically ill patients, and effectively communicate recommendations to the Chronic Care Clinician
Document all client communications (verbal or written) accurately
Communication to and from Chronic Care Clinician or designee regarding patient emergent needs and/or life-threatening episodes and to ensure comprehensive care plans are complete and accurate
Keep Team Supervisor informed of all issues pertinent to the care plan process and any known or perceived issues
Demonstrate ability to work with various cross-organizational areas to meet the needs of Ennoble Care's patients, their family members, and partner facilities
Become skilled at using technology including secure email, telephone system, electronic medical records, etc.
Adherence to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications
Guide sensitive conversations with patients and families regarding goals of care, advance care planning and the transition to hospice
Contribute as a positive member of the department by supporting all members of the team in a productive and constructive manner
Equipment Operation:
Utilization of a computer, telephone, copy machine, and other office equipment as necessary
Qualifications:
Must be comfortable with speaking on the phone for large amounts of the day
Must be compassionate and empathetic towards our patients, always demonstrating exceptional customer service
Must be comfortable and skilled at talking with patients and families about end-of-life care and the transition to hospice care
Must have knowledge of basic healthcare terms, conditions, roles, and basic care principles
Prior experience working in healthcare (e.g., nurses aid, medical assistant or community health worker in chronic care management or hospice) is highly preferred
Ability to take accurate notes to document each task in a timely manner.
Ability to multitask between different patients and workstreams while remaining organized and efficient with time.
Ability to thrive in a fast-paced environment.
Must be able to work from full-time, Monday through Friday, on-site, in an office.
Must be proficient in using a computer, including Outlook and other Microsoft Office programs.
Candidate must be able to pass a background check, have a positive attitude, adapt positively to change, be a team player, and be willing to learn new skills on a continuous basis.
#tan
Full-time employees qualify for the following benefits:
Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity.
Paid Time Off
Paid Office Holidays
All employees qualify for these benefits:
Paid Sick Time
401(k) with up to 3% company match
Referral Program
Payactiv: pay-on-demand. Cash out earned money when and where you need it!
Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended.
Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against
protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national
origin, religion, disability, and veteran status.
$21k-43k yearly est. 6d ago
Patient Care Coordinator
P4P
Patient care coordinator job in Jenkintown, PA
Job DescriptionThe PatientCareCoordinator is responsible for ensuring exceptional service delivery and continuity of care for patients receiving homecare services. This role serves as a key liaison between patients, families, caregivers, nurses, and healthcare providers to coordinatecare plans, schedule visits, manage documentation, and support positive patient outcomes. The ideal candidate is detail-oriented, compassionate, and skilled in communication and organization.PatientCoordination & Support
Serve as the primary point of contact for patients, families, and caregivers regarding homecare services.
Assist with patient intake, completing assessments, and gathering required medical and personal information.
Ensure patients understand care plans, schedules, and available homecare services.
Follow up regularly with patients and families to assess satisfaction and address concerns.
Care Plan Management
Work closely with nurses, therapists, and homecare aides to coordinate and update patientcare plans.
Communicate changes in patient condition or needs to clinical staff promptly.
Ensure care delivery aligns with patient goals, physician orders, and agency standards.
Scheduling & Logistics
Create and manage caregiver schedules to match patient needs, skill requirements, and availability.
Monitor staffing coverage and address schedule conflicts, shifts, and urgent care requests.
Maintain accurate visit logs, documentation, and compliance records.
Administrative Duties
Maintain electronic health records (EHR) with updated patient information, care plans, and visit documentation.
Assist with authorization requests, insurance verification, and billing-related documentation.
Prepare reports for management and regulatory compliance.
Support onboarding and orientation of new caregivers as needed.
Qualifications
High school diploma or equivalent required; Associate's or Bachelor's degree in healthcare administration, nursing, or related field preferred.
Previous experience in homecare, healthcare coordination, or medical office administration strongly preferred.
Knowledge of home health regulations, terminology, and care workflows is a plus.
Proficiency with scheduling software, EHR systems, and Microsoft Office Suite.
Skills & Competencies
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Compassionate, patient-centered approach.
Ability to problem-solve and make decisions in a fast-paced environment.
High attention to detail and accuracy.
Ability to work collaboratively with clinical and administrative teams.
$18k-38k yearly est. 18d ago
Patient Care Coordinator
Option Companion Care
Patient care coordinator job in Lansdale, PA
We are seeking a PatientCareCoordinator to join our team. In this role, you will work collaboratively with patients to determine their medical needs, develop the best course of action, and oversee their treatment plans, ensuring each client gets high-quality, individualized care. The ideal candidate is compassionate, patient, and knowledgeable about healthcare practices.
Responsibilities
Providing coordinatedcare to patients by developing, monitoring, and evaluating their home health care plans
Ensure a high level of care for the patient given by the home health aides
Scheduling agency home health care aides accordingly and ensuring agency aides work their scheduled shift
Managing last minute calls outs, finding appropriate coverage
Communicate with referral sources and Service Coordinators to provide an excellent customer service experience
Educate patients on their healthcare options & matching them to the appropriate caregiver(s)
Manage Caseload of 100+ patients
Great customer and patient service
Ability to work under pressure
Review the care plan with patients and caregiver
Resolve caregiver and client grievances and complaints
Address over utilization of hours
Reporting personnel performance issues
Detailed Oriented
Excellent communication skills
A caring and compassionate personality
Ensure caseload retention
Contribute to team efforts by accomplishing related results as needed
Recruit and train staff
Qualifications
High school graduate
3 Years experience in a Home Care or Service Coordination role
Demonstrated capability maintaining strict confidentiality
Proven ability to generate leads and monitor referrals
Strong typing and computer skills
Comfortable with closing/asking for business
Well organized, accurate, and attentive to detail
Excellent communication, public relations and follow up skills
Experience with HHA Exchange and EVV
Benefits/Perks
Flexible Scheduling
Competitive Compensation
Careers Advancement
Our mission at Option Companion Care is to provide quality care to people at all stages of life that need assistance and prefer the comfort and familiarity that their own home offers. Our compassionate, experienced caregivers help our patients enjoy a higher quality of life and cultivate a sense of confidence and satisfaction that transcends the ordinary client/caregiver relationship. Much like our staff, we consider our valued patients as part of our family.
$18k-38k yearly est. 26d ago
Patient Care Coordinator (Homecare) BILINGUAL
New Century Home Care
Patient care coordinator job in Philadelphia, PA
←Back to all jobs at New Century Home Care LLC PatientCareCoordinator (Homecare) BILINGUAL
JOIN OUR TEAM AT NEW CENTURY HOME CARE !
New Century Home Care is looking for candidates who have PREVIOUS EXPERIENCE in Home carecoordination to join our team! We offer an excellent benefit package that includes generous paid time off, paid holidays, health insurance, life insurance, and 401K.
Job Summary:
Providing coordinatedcare to patients by developing, monitoring, and evaluating their home health care plans.
Ensure a high level of care for the patient is given by the home health aides.
Scheduling agency home health care aides accordingly and ensuring agency aides work their scheduled shift.
Managing last minute calls outs, and finding appropriate coverage.
Developing an on-call pool of agency aides with various shifts in coordination with Human Resources.
Communicate with referral sources and Case Managers to provide an excellent customer service experience
Listening to needs of clients and matching them to the appropriate caregiver(s)
Manage Caseload of up to 100 patients
Review the care plan with patients and caregiver
Resolve caregiver and client grievances and complaints
Address over utilization of hours
Reporting personnel performance issues
Ensure caseload retention
Contribute to team efforts by accomplishing related results as needed
Minimum Qualifications:
High school graduate (Associate or higher preferred)
2+ Years experience in a Home Care or Service Coordination role.
Demonstrated capability maintaining strict confidentiality
Proven ability to generate leads and monitor referrals
Strong typing and computer skills
Comfortable with closing/asking for business
Well organized, accurate, and attentive to detail
Excellent communication, public relations and follow up skills
Experience with HHA Exchange and EVV
Bilingual English/Spanish.
Our mission at New Century Home Care is to provide quality care to people at all stages of life that need assistance and prefer the comfort and familiarity that their own home offers. Our compassionate, experienced caregivers help our patients enjoy a higher quality of life and cultivate a sense of confidence and satisfaction that transcends the ordinary client/caregiver relationship. Much like our staff, we consider our valued patients as part of our family the fastest growing New Century Home Care family.
Job Type: Full-time
Benefits:
Health insurance
Life Insurance
Paid sick time
Paid time off
Paid training
Professional development assistance
Please visit our careers page to see more job opportunities.
$18k-38k yearly est. 60d+ ago
Patient Care Coordinator
All American Home Care
Patient care coordinator job in Philadelphia, PA
←Back to all jobs at All American Home Care LLC PatientCareCoordinator
All American Home Care LLC is an EEO Employer - M/F/Disability/Protected Veteran Status
JOIN THE WINNING TEAM! ALL AMERICAN HOME CARE offers an excellent benefit package that includes generous paid time off, paid holidays, healthcare benefits (Health, Vision, and Dental), Life insurance and 401K.
JOB SUMMARY:
Providing coordinatedcare to patients by developing, monitoring, and evaluating their home health care plans.
Ensure a high level of care for the patient given by the home health aides.
Scheduling agency home health care aides accordingly and ensuring agency aides work their scheduled shift.
Managing last minute calls outs, finding appropriate coverage.
Developing an on-call pool of agency aides with various shifts in coordination with Human Resources
Communicate with referral sources and Case Managers to provide an excellent customer service experience
Listening to needs of clients and matching them to the appropriate caregiver(s)
Manage Caseload of 100+ patients
Review the care plan with patients and caregiver
Resolve caregiver and client grievances and complaints
Address over utilization of hours
Reporting personnel performance issues
Ensure caseload retention
Contribute to team efforts by accomplishing related results as needed
Minimum Qualifications:
High school graduate
2+ Years experience in a Home Care or Service Coordination role.
Demonstrated capability maintaining strict confidentiality
Proven ability to generate leads and monitor referrals
Strong typing and computer skills
Comfortable with closing/asking for business
Well organized, accurate, and attentive to detail
Excellent communication, public relations and follow up skills
Experience with HHA Exchange and EVV
Bilingual English/Spanish preferred.
Our mission at All American Home Care is to provide quality care to people at all stages of life that need assistance and prefer the comfort and familiarity that their own home offers. Our compassionate, experienced caregivers help our patients enjoy a higher quality of life and cultivate a sense of confidence and satisfaction that transcends the ordinary client/caregiver relationship. Much like our staff, we consider our valued patients as part of our family-the ever-expanding All American Home Care family.
Please visit our careers page to see more job opportunities.
$18k-38k yearly est. 60d+ ago
Patient Care Coordinator (Bilingual)
Impactful Senior Home Care
Patient care coordinator job in Philadelphia, PA
JOIN THE WINNING TEAM! IMPACTFUL SENIOR HOME CARE offers an excellent benefit package that includes generous paid time off, paid holidays, healthcare benefits (Health, Vision, and Dental), Life insurance and 401K.
· Providing coordinatedcare to patients by developing, monitoring, and evaluating their home health care plans.
· Ensure a high level of care for the patient given by the home health aides.
· Scheduling agency home health care aides accordingly and ensuring agency aides work their scheduled shift.
· Managing last minute calls outs, finding appropriate coverage.
· Developing an on-call pool of agency aides with various shifts in coordination with Human Resources
· Communicate with referral sources and Case Managers to provide an excellent customer service experience
· Listening to needs of clients and matching them to the appropriate caregiver(s)
· Manage Caseload of 100+ patients
· Review the care plan with patients and caregiver
· Resolve caregiver and client grievances and complaints
· Address over utilization of hours
· Reporting personnel performance issues
· Ensure caseload retention
· Contribute to team efforts by accomplishing related results as needed
Minimum Qualifications:
High school graduate
2+ Years' experience in a Home Care or Service Coordination role.
Demonstrated capability maintaining strict confidentiality
Proven ability to generate leads and monitor referrals
Strong typing and computer skills
Comfortable with closing/asking for business
Well organized, accurate, and attentive to detail
Excellent communication, public relations and follow up skills
Experience with HHA Exchange and EVV
Bilingual English/Spanish preferred.
Our mission at Impactful Senior Home Care is to provide quality care to people at all stages of life that need assistance and prefer the comfort and familiarity that their own home offers. Our compassionate, experienced caregivers help our patients enjoy a higher quality of life and cultivate a sense of confidence and satisfaction that transcends the ordinary client/caregiver relationship. Much like our staff, we consider our valued patients as part of our family-the ever-expanding Impactful Senior Home Care family.
View all jobs at this company
$18k-38k yearly est. 60d+ ago
Patient Care Coordinator
Carering Health
Patient care coordinator job in Philadelphia, PA
We are a leading provider of homecare services throughout the states of Pennsylvania and Delaware. Our mission is to provide exceptional homecare services to patients who need our help the most.
We are seeking talented, passionate individuals to join our team as PatientCareCoordinators and help our patients live happier and healthier lives.
What We Offer*:
We know that, to be the best place for our patients, we must be the best place to work for our employees. We offer the following to our employees:
Make a difference every day in the lives of those who need our help the most
Competitive pay
Paid on a weekly basis
Medical/dental/vision/life insurance
Paid holidays/PTO/401(k) match
Career growth opportunities
Great and collaborative work environment
Work‐life balance
Responsibilities
Screen new patients and caregivers
On‐board new patients, including providing assistance with any documentation/clearance requirements
On‐board new caregivers, including orientation/training
Staff patient cases with caregivers and ensure patient cases are started promptly
Ensure compliance with the law and Company policy, including caregiver clock‐in and clock‐out requirements
Communicate with patients, caregivers, and patient families to ensure satisfaction and quality service delivery
Assist with on‐site visits, as needed
Qualifications
Bilingual preferred
Passion and dedication to help those in need
Strong work ethic
Strong communication skills
No homecare experience necessary - we will provide you with all the training you need!
High school diploma/GED (associate's degree or bachelor's degree preferred)
$18k-38k yearly est. Auto-Apply 1d ago
Care Coordinator - Gloucester County & Surrounding Area
Diocese of Camden 4.3
Patient care coordinator job in Gloucester, NJ
CareCoordinator, Gloucester County and surrounding area Full time (35 hours/week) ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsible for providing carecoordination for individuals in the community for the Diocesan VITALity Catholic Healthcare Services.
Establish effective and respectful relationships with patients, families, professionals, payers and other relevant parties.
Accurately conduct face to face assessments (in the home, community or medical setting) on the person's physical, social, psychological, financial status, family caregiver support, as appropriate, to identify the person's strengths and limitations related to the identified concern.
Use teaching skills to ensure understanding by patient/ family regarding available services and self-management.
Work with patients and families to set appropriate goals and support the patient and family in reaching the goals using the skills of coaching and consultation.
Develop an individualized care/service plan with the patient (and family as appropriate) that identifies priorities and desired outcomes, strategies and resources needed to achieve them. Monitor and adjust the plan as needed in collaboration with members of the individual's health care team.
Refer and facilitate access to services and directly access services if indicated. Monitor delivery of services and act as an advocate.
Consider cost of services and work within program or patients budget to maintain quality of care/services.
Evaluate individual outcomes of CareCoordination participants.
Acknowledges patient's rights on confidentiality issues, maintains confidentiality and follows HIPAA guidelines and regulations.
Continues to educate self on providing quality care, professional, personal and spiritual growth.
This position is 35 hours per week based upon employee availability and staffing needs.
Qualifications and Educational Requirements:
Registered Nurse (RN) or MSW Social Work. Current license in New Jersey. CPR Certification.
Minimum of 3 years of experience in health care, preferably community setting, home care, carecoordination, discharge planning or case management.
Highly organized and ability to work autonomously.
Demonstrated skills in assessment, leadership, communication, counseling/consultation, problem solving and teaching.
Core values consistent with patient and care giver center approach to care.
LANGUAGE SKILLS:
Bilingual preferred (English/Spanish)
Excellent communication skills (written, verbal, non-verbal and technical) required.
COMPETENCIES: This position requires a person who is dedicated to improving the health and safety of seniors and disabled individuals through consultation and coordination of care. The person must be able to work independently in the community while collaborating with various community partners to access to health care and social services for the individuals we serve. The person will display a professional appearance and demeanor at all times. Collaboration and team work are key competencies for this position. In addition, the following competencies must be present: Problem solving, Sensitivity, Accountability, Ability to document effectively, Team work, Interpersonal skills, Ethics, Initiative, Dependability, Interpersonal skills, good judgement, Initiative and Diversity. Pay Range: $39.78-$42.36 for an RN Benefits We provide a benefits package that includes Health, Dental, and Vision Plan. Other benefits also include Life Insurance and Short-Term Disability coverage. Additionally, employees have access to Supplemental Life Insurance, Long-Term Disability, Accident & Critical Illness Insurance, and Hospital Indemnity Insurance for further protection. To support work-life balance, we offer Paid Holidays, Paid Vacation, and Sick & Personal Time.
$24k-38k yearly est. 60d+ ago
Patient Care Coordinator
Patriot Home Care 4.1
Patient care coordinator job in Philadelphia, PA
We are a leading provider of homecare services throughout the states of Pennsylvania and Delaware. Our mission is to provide exceptional homecare services to patients who need our help the most.
We are seeking talented, passionate individuals to join our team as PatientCareCoordinators and help our patients live happier and healthier lives.
What We Offer*:
We know that, to be the best place for our patients, we must be the best place to work for our employees. We offer the following to our employees:
Make a difference every day in the lives of those who need our help the most
Competitive pay
Paid on a weekly basis
Medical/dental/vision/life insurance
Paid holidays/PTO/401(k) match
Career growth opportunities
Great and collaborative work environment
Work‐life balance
Responsibilities
Screen new patients and caregivers
On‐board new patients, including providing assistance with any documentation/clearance requirements
On‐board new caregivers, including orientation/training
Staff patient cases with caregivers and ensure patient cases are started promptly
Ensure compliance with the law and Company policy, including caregiver clock‐in and clock‐out requirements
Communicate with patients, caregivers, and patient families to ensure satisfaction and quality service delivery
Assist with on‐site visits, as needed
Qualifications
Bilingual preferred
Passion and dedication to help those in need
Strong work ethic
Strong communication skills
No homecare experience necessary - we will provide you with all the training you need!
High school diploma/GED (associate's degree or bachelor's degree preferred)
$22k-35k yearly est. Auto-Apply 60d+ ago
Specialty Pharmacy Patient Care Coordinator
Kennedy Medical Group, Practice, PC
Patient care coordinator job in Montgomery, PA
Job Details
Specialty Pharmacy PatientCareCoordinators handle a broad variety of interactions with clients, providers, payers and manufacturers critical to the services provided by the Specialty Pharmacy. The core functions include handling incoming and outgoing client and patient interactions and follow thru and resolution of customer inquiries. Interactions include calls from patients, families, provider offices, payers, and manufacturers. Handles other miscellaneous tasks, including the reconciliation of delivery tickets, and investigating expired prescriptions and encounters. Handle every interaction with the utmost service and resolve; providing a patient/client experience that supports our commitment to efficient and effective connections to care. Interact with a diverse patient base to ascertain the reason for the interaction and assist the client with their inquiry, concerns or problems with a focus on first call resolution. Demonstrate commitment to service and follow-through. Follow departmental protocols to ensure patient safety and accurate data entry.
Job Description
Essential Functions
• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Receive, Handle, and Triage calls/interactions accordingly based on client's needs including but not limited to: Assessing refill needs, scheduling delivery of medications, copay collections, package & delivery tracking, obtaining payer/copay card information, status updates of orders, receiving/relaying information to the client
• Practice First Call Resolution by identifying and assessing client needs to work towards a satisfactory solution
• Assess for clinical escalation to pharmacist where appropriate
• Accurately research and document all interactions within the Electronic Medical Record (EMR) per departmental policy and guidance
• Access EMR and other software to answer, coordinate, track, and monitor interactions across multiple channels of communication. Maintain qualitative and quantitative individual and team performance targets.
• Identify issues and communicate solutions to customers, pharmacies, physicians, and payers regarding scheduling and delivery information, prescription order status, eligibility, and claims information
• Effectively collaborate with internal departments and external entities to resolve customer issues, including billing, logistics, insurance coverage, and manufacturer copay card programs
• Additional administrative and pharmacy tasks and duties may be assigned by management
Competencies (Knowledge, Skills, and Abilities Required):
Competency
Description
Maintain knowledge of and comply with regulatory guidelines set forth by the State Board of Pharmacy, FDA, DEA, DHS, Medicare, TJC, and URAC as applicable to functional role
Demonstrated ability to listen skillfully, accurately collect & document relevant information, and build relationships and trust with
Knowledge of and ability to utilize practices, tools, and techniques for communicating with a client
Knowledge of the major responsibilities, accountabilities, and overall organization of the client support function or department, ability to properly support client inquiries and bring problems to a timely resolution.
Independently resolves complex client conflicts including but not limited to: damaged/lost products, order placement, and outstanding balances and invoices
Multi-task between several issues at one time
Minimum Education and Experience Requirements:
Education:
High School Diploma or GED equivalent preferred
AND
Experience:
3+ years experience in customer service role
1+ years experience in a specialty pharmacy, hospital, health insurance company, benefits department or other related healthcare environment.
Minimum Certifications, Registration or License Requirements:
None Required
Additional Information
• Proficient in the use of computers and Microsoft applications. Type 35 wpm.
• Experience with clinical software systems; Specialty Medications and Medicare billing is highly preferred.
• Ability to communicate professionally and efficiently in both written and verbal format with patients, physicians, payors and clinical staff in-person and on the phone.
• Flexibility to adapt to changes in the departmental needs including but not limited to: offering assistance to other team members, adjusting assignments, etc.
• Detailed orientated with excellent organization skills, ability to learn quickly, solve problems and make informed educated decisions.
•Ability to adapt in a dynamic work environment
•Demonstrated ability to handle difficult conversations in a professional and caring manner
Work Shift
Workday Day (United States of America)
Worker Sub Type
Regular
Employee Entity
Thomas Jefferson University Hospitals, Inc.
Primary Location Address
3500 Horizon Drive, King of Prussia, Pennsylvania, United States of America
Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.
Jefferson is committed to providing equal educa tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.
Benefits
Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.
For more benefits information, please click here
$18k-38k yearly est. Auto-Apply 40d ago
Oncology Scheduler - Alliance Cancer Specialists
Sourcedge Solutions
Patient care coordinator job in Horsham, PA
Note: Please send resume to ******************
Oncology Scheduler Required Education, Skills and/or High School Diploma or GED Minimum of six months of previous experience in scheduling Medical terminology or previous experience in healthcare setting Ability to communicate using both written and verbal skills Proficiency with organizational and interpersonal skills Analytical skills to maintain and modify the scheduling module
Responsibilities:
Under general supervision and according to established policies and procedures, schedules procedures for all appointments in Medical/Radiation
Enters scheduling information into computer system, generates daily reports and distributes to appropriate departments
Demonstrates the knowledge and skills necessary to provide care appropriate to the age of assigned patient population
Schedules/reschedules procedures based on available time slots, patients' availability, physicians' orders
Completes registration requirements including insurance authorizations
Attempts to accommodate physicians by scheduling multiple procedures on single day if possible
Works closely with all modalities to reschedule chemo/treatments on a timely basis
Contacts other Hospital departments to schedule ordered procedures requiring coordination of multiple departments or personnel
Enters and updates provider's schedules in the computer system ensuring accurate patient information, monthly billing visits, charges and the like
Follows established schedule and updates providers templates when needed, communicates changes with patients
Generates computer printout of schedules and delivers to applicable department
Prepares patient EMR and is correctly registered and generates reports related to patient/procedure volumes on a monthly and ad hoc basis
May perform related clerical duties including typing, photocopying, and filing as time permits or workload requires
$33k-57k yearly est. Easy Apply 60d+ ago
Patient Care Coordinator
Asembia LLC 3.7
Patient care coordinator job in Trevose, PA
PatientCareCoordinator
Department: Patient Support Center/Call Center
Reports To: Sr. Director Operations
FLSA Non-Exempt
Primary Function:
The incumbent is responsible for executing program requirements, managing daily workflow, providing accurate and complete data input, managing pre-certifications, and providing high levels of customer service.
Our core Patient Support Center hours are 8:00am to 11:00pm EST, Monday through Friday, and 8:00am to 8:00pm EST, Saturday and Sunday.
Job Scope and Major Responsibilities:
Complete prescription intake process including verification of insurance coverage
Assist physician's offices through the prior authorization and appeals process
Research financial assistance options for patients through copay cards, foundations, and assistance programs
Coordinate prescription processing and delivery with dispensing pharmacies
Manage and triage high volume of customer service phone calls while managing day to day operations
Build relationships with physicians, manufacturer sales representatives, pharmacies, patients, and other team members to optimize workflow and achieve program goals
Ensure proper documentation of process flow from prescription initiation through completion
Provide timely updates to physicians, pharmacies, and manufacturers regarding prescription status
Interface with IT department to improve system functionality and workflow
Attend team meetings to support ongoing program development
Other responsibilities as assigned
Success in this position is defined by high levels of customer service and timely processing of prescriptions through all phases
Compliance with the provisions of the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, as amended (“HIPAA”)
Performance Criteria:
Performance in this role is measured by accurate and timely routing of referrals and reporting as well as high levels of customer service.
Required Qualifications:
Minimum of 2 years pharmacy experience preferred
Previous work experience in a call center environment or customer service role preferred
General knowledge of pharmacy laws, practices and procedures
Knowledge of common medical terms/abbreviations and pharmacy calculations
Understanding of insurance and third-party billing systems
Skill to prioritize and work in a fast-paced environment
Exemplary communication, organization, and time management skills
Capability of working independently and as a member of a team
Ability to preserve confidentiality of protected health information (PHI)
Proficient in MS Word, Excel and Outlook
Possess and maintain professional demeanor and courteous attitude
Asembia is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, gender identity and expression, citizenship, genetic disposition, disability or veteran's status or any other classification protected by State/Federal laws
.
$22k-35k yearly est. Auto-Apply 13d ago
Patient Care Coordinator (Marlton, NJ)
Ennoble Care
Patient care coordinator job in Marlton, NJ
About Us
Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, and Georgia. Ennoble Care's clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, "To Care is an Honor." Join Ennoble Care today!
Job Description:
Ennoble Care is looking for a full-time, experienced Clinical CareCoordinator that will work out of our Marlton, New Jersey office,
who aligns with our motto, "To Care Is An Honor".
This position is responsible for ensuring Ennoble Care is providing high quality care services. They work with clinicians, staff and patients to reach healthcare goals and keep the lines of communication open. As a Clinical CareCoordinator you should be compassionate, experienced, and highly organized. In this role, you will play an important part in our ability to provide exceptional care by managing the individual care providers, including scheduling and providing support for the caregivers and families.
Responsibilities:
Complete individualized patientcare plans and perform care management and carecoordination services using Ennoble Care's electronic medical record system
Frequent contact with patients to provide carecoordination, support, and manage compliance with the care management programs to increase positive outcomes
Document all client communications (verbal or written) accurately
Communication to and from Primary Care Clinician or designee regarding patient emergent needs and/or life-threatening episodes and to ensure comprehensive care plans are complete and accurate
Keep Team Supervisor informed of all issues pertinent to the care plan process and any known or perceived issues
Demonstrate ability to work with various cross-organizational areas to meet the needs of Ennoble Care's patients, their family members, and partner facilities
Become skilled at using technology including secure email, telephone system, electronic medical records, etc.
Adherence to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications
Excellent customer service skills demonstrated by positive feedback from customers and patients
Contribute as a positive member of the department by supporting all members of the team in a productive and constructive manner
Equipment Operation:
Utilization of a computer, telephone, copy machine, and other office equipment as necessary
Qualifications:
Must be comfortable with speaking on the phone for large amounts of the day
Must be compassionate and empathetic towards our patients, always demonstrating exceptional customer service
Ability to take accurate notes to document each task in a timely manner
Ability to multitask between different patients and workstreams while remaining organized and efficient with time
Ability to thrive in a fast-paced environment
Must be able to work full-time, Monday through Friday, 8:30am-5:00pm, on-site in Marlton, New Jersey.
Must be proficient in using a computer, including Outlook and other Microsoft Office programs
Knowledge of basic healthcare terms, conditions, roles, and basic care principles
Candidate must be able to pass a drug screen, background check, have a positive attitude, adapt positively to change, be a team player, and be willing to learn new skills on a continuous basis
PLEASE NOTE: THIS IS A FULL-TIME, IN-OFFICE POSITION.
PLEASE ANSWER ALL APPLICATION QUESTIONS THOROUGHLY, THANK YOU!
#teal
Full-time employees qualify for the following benefits:
Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity.
Paid Time Off
Paid Office Holidays
All employees qualify for these benefits:
Paid Sick Time
401(k) with up to 3% company match
Referral Program
Payactiv: pay-on-demand. Cash out earned money when and where you need it!
Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended.
Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against
protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national
origin, religion, disability, and veteran status.
$21k-43k yearly est. 19d ago
Patient Care Coordinator
P4P
Patient care coordinator job in Jenkintown, PA
The PatientCareCoordinator is responsible for ensuring exceptional service delivery and continuity of care for patients receiving homecare services. This role serves as a key liaison between patients, families, caregivers, nurses, and healthcare providers to coordinatecare plans, schedule visits, manage documentation, and support positive patient outcomes. The ideal candidate is detail-oriented, compassionate, and skilled in communication and organization. PatientCoordination & Support
Serve as the primary point of contact for patients, families, and caregivers regarding homecare services.
Assist with patient intake, completing assessments, and gathering required medical and personal information.
Ensure patients understand care plans, schedules, and available homecare services.
Follow up regularly with patients and families to assess satisfaction and address concerns.
Care Plan Management
Work closely with nurses, therapists, and homecare aides to coordinate and update patientcare plans.
Communicate changes in patient condition or needs to clinical staff promptly.
Ensure care delivery aligns with patient goals, physician orders, and agency standards.
Scheduling & Logistics
Create and manage caregiver schedules to match patient needs, skill requirements, and availability.
Monitor staffing coverage and address schedule conflicts, shifts, and urgent care requests.
Maintain accurate visit logs, documentation, and compliance records.
Administrative Duties
Maintain electronic health records (EHR) with updated patient information, care plans, and visit documentation.
Assist with authorization requests, insurance verification, and billing-related documentation.
Prepare reports for management and regulatory compliance.
Support onboarding and orientation of new caregivers as needed.
Qualifications
High school diploma or equivalent required; Associate's or Bachelor's degree in healthcare administration, nursing, or related field preferred.
Previous experience in homecare, healthcare coordination, or medical office administration strongly preferred.
Knowledge of home health regulations, terminology, and care workflows is a plus.
Proficiency with scheduling software, EHR systems, and Microsoft Office Suite.
Skills & Competencies
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Compassionate, patient-centered approach.
Ability to problem-solve and make decisions in a fast-paced environment.
High attention to detail and accuracy.
Ability to work collaboratively with clinical and administrative teams.
$18k-38k yearly est. 45d ago
Patient Care Coordinator
All American Home Care
Patient care coordinator job in Philadelphia, PA
←Back to all jobs at All American Home Care LLC PatientCareCoordinator
All American Home Care LLC is an EEO Employer - M/F/Disability/Protected Veteran Status
The PatientCareCoordinator (PCC) plays a critical role in ensuring home care clients receive timely, consistent, and high-quality services. This position serves as the main point of contact between clients, caregivers, service coordinators, and internal teams, supporting daily scheduling, coordination, and communication. This role requires strong organization, urgency, and the ability to manage multiple priorities in a fast-paced healthcare environment.
Key Responsibilities
Coordinate and maintain caregiver schedules to ensure client coverage
Communicate with clients, families, caregivers, and service coordinators
Monitor open cases and assist with staffing needs and schedule changes
Handle call-outs, last-minute coverage issues, and escalations
Maintain accurate documentation and notes in internal systems
Support onboarding readiness by confirming caregiver availability and compliance
Collaborate closely with Recruitment, Coordination, and Management teams
Ensure professionalism, confidentiality, and compliance at all times
Qualifications
Prior experience in home care, healthcare coordination, scheduling, or case management preferred
Strong communication and problem-solving skills
Ability to work under pressure and manage urgent situations
Excellent organizational and multitasking abilities
Comfortable using computer systems, spreadsheets, and scheduling tools
Bilingual (English/Spanish) a plus
Reliable, detail-oriented, and team-focused
What We're Looking For
Someone who understands that home care is time-sensitive
A professional who stays calm, organized, and solutions-focused
A team player who communicates clearly and follows through
Why Join All American Home Care
Supportive team environment
Opportunity for growth within healthcare operations
Meaningful work making a direct impact on patientcare
Please visit our careers page to see more job opportunities.
$18k-38k yearly est. 6d ago
Patient Care Coordinator
Carering Health
Patient care coordinator job in Upper Darby, PA
We are a leading provider of homecare services throughout the states of Pennsylvania and Delaware. Our mission is to provide exceptional homecare services to patients who need our help the most.
We are seeking talented, passionate individuals to join our team as PatientCareCoordinators and help our patients live happier and healthier lives.
What We Offer*:
We know that, to be the best place for our patients, we must be the best place to work for our employees. We offer the following to our employees:
Make a difference every day in the lives of those who need our help the most
Competitive pay
Paid on a weekly basis
Medical/dental/vision/life insurance
Paid holidays/PTO/401(k) match
Career growth opportunities
Great and collaborative work environment
Work‐life balance
Responsibilities
Screen new patients and caregivers
On‐board new patients, including providing assistance with any documentation/clearance requirements
On‐board new caregivers, including orientation/training
Staff patient cases with caregivers and ensure patient cases are started promptly
Ensure compliance with the law and Company policy, including caregiver clock‐in and clock‐out requirements
Communicate with patients, caregivers, and patient families to ensure satisfaction and quality service delivery
Assist with on‐site visits, as needed
Qualifications
Bilingual preferred
Passion and dedication to help those in need
Strong work ethic
Strong communication skills
No homecare experience necessary - we will provide you with all the training you need!
High school diploma/GED (associate's degree or bachelor's degree preferred)
$18k-38k yearly est. Auto-Apply 1d ago
Patient Care Coordinator
Patriot Home Care 4.1
Patient care coordinator job in Upper Darby, PA
We are a leading provider of homecare services throughout the states of Pennsylvania and Delaware. Our mission is to provide exceptional homecare services to patients who need our help the most.
We are seeking talented, passionate individuals to join our team as PatientCareCoordinators and help our patients live happier and healthier lives.
What We Offer*:
We know that, to be the best place for our patients, we must be the best place to work for our employees. We offer the following to our employees:
Make a difference every day in the lives of those who need our help the most
Competitive pay
Paid on a weekly basis
Medical/dental/vision/life insurance
Paid holidays/PTO/401(k) match
Career growth opportunities
Great and collaborative work environment
Work‐life balance
Responsibilities
Screen new patients and caregivers
On‐board new patients, including providing assistance with any documentation/clearance requirements
On‐board new caregivers, including orientation/training
Staff patient cases with caregivers and ensure patient cases are started promptly
Ensure compliance with the law and Company policy, including caregiver clock‐in and clock‐out requirements
Communicate with patients, caregivers, and patient families to ensure satisfaction and quality service delivery
Assist with on‐site visits, as needed
Qualifications
Bilingual preferred
Passion and dedication to help those in need
Strong work ethic
Strong communication skills
No homecare experience necessary - we will provide you with all the training you need!
High school diploma/GED (associate's degree or bachelor's degree preferred)
$22k-35k yearly est. Auto-Apply 60d+ ago
Oncology Scheduler - Alliance Cancer Specialists
Sourcedge Solutions
Patient care coordinator job in Doylestown, PA
Note: Please send resume to ******************
Oncology Scheduler Required Education, Skills and/or High School Diploma or GED Minimum of six months of previous experience in scheduling Medical terminology or previous experience in healthcare setting Ability to communicate using both written and verbal skills Proficiency with organizational and interpersonal skills Analytical skills to maintain and modify the scheduling module
Responsibilities:
Under general supervision and according to established policies and procedures, schedules procedures for all appointments in Medical/Radiation
Enters scheduling information into computer system, generates daily reports and distributes to appropriate departments
Demonstrates the knowledge and skills necessary to provide care appropriate to the age of assigned patient population
Schedules/reschedules procedures based on available time slots, patients' availability, physicians' orders
Completes registration requirements including insurance authorizations
Attempts to accommodate physicians by scheduling multiple procedures on single day if possible
Works closely with all modalities to reschedule chemo/treatments on a timely basis
Contacts other Hospital departments to schedule ordered procedures requiring coordination of multiple departments or personnel
Enters and updates provider's schedules in the computer system ensuring accurate patient information, monthly billing visits, charges and the like
Follows established schedule and updates providers templates when needed, communicates changes with patients
Generates computer printout of schedules and delivers to applicable department
Prepares patient EMR and is correctly registered and generates reports related to patient/procedure volumes on a monthly and ad hoc basis
May perform related clerical duties including typing, photocopying, and filing as time permits or workload requires
How much does a patient care coordinator earn in Bensalem, PA?
The average patient care coordinator in Bensalem, PA earns between $13,000 and $52,000 annually. This compares to the national average patient care coordinator range of $23,000 to $52,000.
Average patient care coordinator salary in Bensalem, PA
$26,000
What are the biggest employers of Patient Care Coordinators in Bensalem, PA?
The biggest employers of Patient Care Coordinators in Bensalem, PA are: