Patient care coordinator jobs in Boise, ID

Patient Service Representative (PSR) Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest wearable cardioverter defibrillator (WCD) and associated technologies. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest has been worn by hundreds of thousands of patients and saved thousands of lives. Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis. Summary Description: The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest , is seeking a Patient Service Representative (PSR) in an independent contractor role to train patients on the use and care of LifeVest . LifeVest is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA. This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the Patient Service Representative sets up the equipment and trains the patient and caregivers on the use and care of the device. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off. Responsibilities: Contact caregivers and family to schedule services Willingness to accept assignments which could include daytime, evenings, and/or weekends. Travel to patient's homes and health care facilities to provide services Train the patient and other caregivers of patient (if applicable) in the use of LifeVest Program LifeVest according to the prescribing physician's orders Measure the patient and determine correct garment size Review with patient, and have patient sign, all necessary paperwork applicable to the service. Transmit signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment Manage device and garment inventory Disclose family relationship with any potential referral source Qualifications: Have 1 year patient care experience Patient experience must be in a paid professional environment (not family caregiver) Patient experience must be documented on resume Completion of background check Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL Disclosure of personal NPI number (if applicable) Valid driver's license and car insurance and/or valid state ID Willingness to pay a $30 annual DME fee which is deducted from a completed Work Order Willingness to pay for additional vendor credentialing (i.e. RepTrax) if needed geographically

A note from our Founder, Brooke Ochojski: Welcome to Skin N' Tox Aesthetics! A little bit about me! I am an RN with over 18 years of experience. For over more than 1/2 of my nursing career, I have been involved in medical aesthetics. I have been injecting for over 13 years now. During my career as an injector, I have been perfecting my craft in the art of cosmetic injectables with ongoing annual trainings with the best in the industry. This is to ensure I consistently provide safe and beautiful results. I am also very passionate about helping people reach their “skin dreams” by coming up with custom treatment plans using medical-grade skincare combined with in-office treatments. I opened Skin N' Tox Aesthetics in January 2020, in an effort to bring something new and beautiful to the Treasure Valley. I wanted to provide a beautiful atmosphere with highly trained and educated team members. I pride myself on continuing education and believe it is best to share the wisdom and pearls we have gained along our journeys. In an effort to do this, I developed and teach a Beginner Cosmetic Injection Course for MD's, NP's and RN's as well as provide custom, private trainings. Position Overview: Skin N' Tox is seeking a dynamic and results-driven Aesthetic Consultant to lead client consultations and drive revenue growth. This role is ideal for a confident, outgoing sales professional with excellent communication skills and a passion for aesthetics. The consultant will educate clients, recommend personalized treatment plans, and convert consultations into sales while ensuring an exceptional patient experience. They will also promote new services and collaborate with the marketing team on outreach efforts and lead management. Acting as a key liaison between clients, providers, and management, this individual will play a crucial role in growing Skin N' Tox. If you are a persuasive communicator with a strong sales mindset, we'd love to hear from you! Key Responsibilities: Patient Consultation: Conduct thorough consultations with patients to explain recommended treatments and answer questions. Customize treatment plans based on individual patient needs and preferences. Sales and Relationship Building: Utilize strong sales techniques to effectively communicate the value of recommended treatments. Build rapport with patients, fostering a trusting and comfortable environment. Marketing, Promotion, & Lead Management Actively engage in marketing initiatives by promoting services, special offers, and new treatments through consultations, events, and community outreach. Follow up with leads, nurture client relationships, and maintain a strong pipeline to drive conversions and maximize revenue. Metrics Tracking: Track key performance metrics related to treatment plan acceptance, patient satisfaction, and clinic goals. Analyze data regularly to identify trends and areas for improvement. Collaborate with the management team to develop strategies based on performance metrics. Job-type: Part-time or full-time Compensation: $18/hr plus significant bonus potential Qualifications: A minimum of 2 years sales experience in a MedSpa or equivalent experience in high-end beauty or retail environments. Must have general knowledge of medical aesthetics and skin care. Excellent interpersonal and communication skills.

This employee performs patient followup, generally responsible for the evaluation of patient adherence to physician orders. Job Responsibilities: Provides patient education as an intricate part of the patient care activity, according to the patient need and policy Performs complete and professional patient assessments in accordance with policies and procedures Maintains current knowledge of enteral home care techniques and relevant enteral therapy concepts Represents the company through professional personal appearance, patient care activities, and content of written reports Gathers necessary information from referral source to ensure insurance coverage of each enteral patient Follows up on necessary paperwork to ensure payment for services rendered Maintains patient records in complete and organized manner in compliance with accreditation standards Drives to admit, deliver, and pick up such items as enteral formula, feeding pump(s), IV poles, and/or related feeding supplies to patients' home or place of business Provide patient care, treatment, and service in a continuous and coordinate manner in settings appropriate to meet patient needs Promote safe, effective patient and organizational environments, as well as feeding equipment use Participate in on-going education that includes in-services, training, and other activities to maintain and improve individual competence

This employee performs patient followup, generally responsible for the evaluation of patient adherence to physician orders. Job Responsibilities: Provides patient education as an intricate part of the patient care activity, according to the patient need and policy Performs complete and professional patient assessments in accordance with policies and procedures Maintains current knowledge of enteral home care techniques and relevant enteral therapy concepts Represents the company through professional personal appearance, patient care activities, and content of written reports Gathers necessary information from referral source to ensure insurance coverage of each enteral patient Follows up on necessary paperwork to ensure payment for services rendered Maintains patient records in complete and organized manner in compliance with accreditation standards Drives to admit, deliver, and pick up such items as enteral formula, feeding pump(s), IV poles, and/or related feeding supplies to patients' home or place of business Provide patient care, treatment, and service in a continuous and coordinate manner in settings appropriate to meet patient needs Promote safe, effective patient and organizational environments, as well as feeding equipment use Participate in on-going education that includes in-services, training, and other activities to maintain and improve individual competence

**Shift- Monday- Friday 8:30 am - 5:00 pm PST - or as business needs dictate -remote** **_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution **_Job Summary_** The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance to scheduling, demand planning and inventory. The Representative II administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order. This position specializes in new patient care on the customer service team. **_Responsibilities_** + Processes routine customer orders according to established demand plans, schedules and lead times using SAP and other internal systems. Enters all necessary order information, reviews order contents, and ensures that orders are closed once completed. + Responds to inquiries from internal customers, such as Distribution Centers, regarding order tracking information as well as on-hold, back order and high priority statuses. + Identifies and communicates resolutions to order delays, missing information, and product availability based on customer profiles. + Uses dashboards and reporting from internal systems to identify causes of order issues, such as lack of inventory or invalid measures or requirements in the order. Creates visuals and conducts analyses as necessary to understand and communicate order data and issues. + Coordinates with a variety of internal stakeholders, including Planners and externally facing Customer Service Representatives, regarding customer issues. + For international shipping and in cases of special-order requirements, coordinates with Quality and Global Trade teams in order to ensure compliance of orders. + Processes orders for product samples and trials, coordinating with Marketing teams as necessary to understand the purpose and requirements of the samples. **_Qualifications_** + 1-3 years of experience, preferred + High School Diploma, GED or equivalent work experience, preferred **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems **Anticipated hourly range:** $15.75 per hour -$18.50 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPa _y_ + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 11/21/2025 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. This role is working 22.5 hours a week (3 days a week or flexible for 5 days with shorter hours). As a Referral Coordinator you are responsible for providing our participants with a warm, authentic, and compassionate welcome to the service. As their first point of contact, you will supportively guide them through our triage and assessment process, ensuring their needs, preferences and expectation are carefully managed and supported. This role is responsible for supporting participants to access the right intervention, at the right time, in the right way, in line with their goal, whilst also encouraging individuals to access our virtual care platform. With a number of behaviour changes options, it is the role of the Referral Coordinator to support participants to make an informed choice as to their care pathway, exploring in-house, sub-contracted and adjacent service options. 1. Received and process service referrals received via multi-channel delivery including, email, text, referral form, web-form and telephone providing: • A professional service and excellent customer service • Compassionate communication with excellent enquiry skills • Effective triage and assessment of needs, preferences, and goal(s) • Simple, clear, and friction-free onward referral and sign-posting pathways that support a positive service user / participant experience. • Efficient and accurate data capture 2. Responsible for the timely onboarding of referrals onto interventions across the service, including onward referral and sign-posted (as required) • Management of the referral inbox • Participant invitation to the virtual care platform to encourage self-led journey's • Participant record creation for those who choose not to undertake the self-led journey. 3. Complete participant onboarding data capture and questionnaires pre intervention and support in the post intervention. Activities including: • Accurate capture of the minimum data set, consent, triage, and assessment baseline questionnaires • Capture of any accessibility considerations and adaptations required to support the participant with a successful journey • Sensitive capture of any vulnerabilities and safeguarding concerns • Effective assessment of need with feedback loops to ensure participant is kept appraised of the process and options •Delivery of brief intervention and advice in line with government guidelines. 4.Proactive caseload management for those participants unassigned to an intervention. • Responsive engagement with participants via telephone, text, email and via our virtual care platform • Accurate capture of activities and engagement to drive successful onboarding to interventions • Dashboard management of referral numbers and participant journeys 5. Work in line with business and contract performance requirements including: • Implementing Standard Operating Procedures (SOP) • Fulfilling policies and quality management framework expectations including (but not limited to), data protection, information security, Health and safety and safeguarding. • Participate in regular audits and performance observations, with a pro-active commitment to providing high quality services and continuous professional development. Note: This is not an exhaustive list. The Referral Coordinator is expected to carry out all other duties as may be reasonably required. Qualifications & Experience Essential: • Demonstrate proven track record of working in a customer facing role (face to face and telephone based) within a service environment • Experience of caseload management demonstrated via the use of a Case Management System • Experience of supporting vulnerable individuals through a change process • Experience of using IT systems, including Microsoft Office • Experience of inputting and processing data where accuracy, targets and time deadlines are operating in the workplace • Experience of dealing with different customer needs/ concerns and remaining calm under pressure • Experienced of developing and working to processes and procedures to meet business needs and maximise effectiveness • Experience of working in a health, community or social care environment or good understanding of the issues around maintaining a healthy lifestyle Desirable: Relevant health coaching qualification or an accredited health coaching skills programme. • Evidence of continuous professional development to ensure the delivery of the most recent and up to date health coaching provision to the correct quality standard Individual Competencies Essential: • A strong understanding of the social determinants of health • A strong understanding of population-based approaches including segmentation and risk stratification • A strong understanding of behaviour change principles and methodology. • Demonstration of key skills including: • Motivational interviewing • Conversation frames and techniques • Patient activation • Empathy and compassion • Genuine desire and commitment to improve the quality of the lives of families • A personable, non-judgmental, sensitive approach to communicating with the public • IT literate especially working knowledge of Microsoft Office • Excellent organisational skills to manage and priorities workload, anticipate needs and work on own initiative and as part of a high functioning team • Excellent data processing and data management system skills • Confident, self-motivated, passionate, flexible, and adaptable • Attention to detail. • Ability to reflect and appraise own performance and that of others • Commitment to flexible working (including evenings and weekends), ensuring the service is available to all residents including, those who work during the day, shift workers and those with children of school age • Commitment to supporting overall team/contract performance to the highest standards, undertaking a range of duties in line with business requirements Desirable: • Seeks self-improvement EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 14,742.00 Maximum Salary £ 14,742.00

Join Our Dynamic Team as a Dental Front Office Coordinator at Carter Family Dentistry! Are you passionate about creating a welcoming patient environment and ensuring smooth office operations? We're seeking a dynamic and friendly Dental Front Office Coordinator to join our team! Key Responsibilities: - Greet patients with a warm smile and assist with check-in and check-out processes. - Manage appointment scheduling, ensuring efficient use of our dentists' time. - Handle phone calls with professionalism, providing information and addressing inquiries. - Maintain patient records with confidentiality and precision. - Coordinate with dental insurance companies for claim processing. Qualifications: - Must have a minimum of 1 year of experience working in a front office setting. - Organized and detail-oriented. - Excellent communication and interpersonal skills. - Familiarity with Denticon software is a plus. What We Offer: - A supportive and collaborative work environment. - Opportunities for professional growth and training. - Competitive salary and benefits package. Join us at Carter Family Dentistry, where we value teamwork, patient care, and continuous improvement. If you are ready to make a positive impact, apply today!

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career! Company Job Description/Day to Day Duties: Duties and Responsibilities o Review and process initial provider enrollment applications per State requirements o Update provider changes, certifications, and license updates o Navigates multiple licensing and medical certification websites to obtain updates. o Follows up with providers on outstanding issues within contractual guidelines set by our customer. o Provides excellent customer service with professional verbal and written abilities. o Interacts with providers and coworkers in a professional manner. o Ability to identify when to elevate a documentation issue and identify the root cause. o Records calls accurately in a call tracking system and records all steps accurately in the provider's file. o Maintains specific quality and quantity standards. o Assists providers via telephone and email to resolve credentialing and enrollment issues related to the provider file. Qualifications Minimum Education/Qualifications/Licensures: High School Diploma or GED Provider enrollment and credentialing MS application knowledge Additional Information Location: 9415 W Golden Trout Boise , Idaho 83704 Shift: M-F 8-5

Processes credentialing and re-credentialing applications for the client. Reviews applications and prepares verification letters. Contacts various departments, licensing agencies, and insurance carriers to complete credentialing and re-credentialing applications. Provides support to the client in the collection and query of credentials of members of the client. + Conducts Primary Source Verification (PSV) of credentials such as licenses, certifications, registrations, professional school education, postgraduate, residency, or specialty training, board certifications, work history, and current references. + Conducts queries through the National Practitioner Data Bank (NPDB), the Defense Practitioner Data Bank (DPDB), the Department of Health and Human Services (DHHS) and TRICARE sanction data banks. + Collects professional/peer references and completed clinical privileges, demographics, military and civilian practice history (including adverse privileging actions and malpractice history), health status, documentation of contingency and continuing education training, national provider identification number, and for non-personal services contract providers malpractice insurance information. + Accurately loads appropriate data in the DoD Centralized Credentials Quality Assurance System (CCQAS). Keeps records and documentation of the applications and verifications maintained. + Establishes and maintains updated CCQAS records. + Researches and solves credentialing/re-credentialing problems; escalates more complex issues as appropriate. + Tracks status of credentials for healthcare practitioners and provides required documents to clients to make accession, credentialing and privileging (C&P) decisions. + Maintains relationships with Military Treatment Facilities and supported customers. + Ensures providers are credentialed, appointed, and privileged with health plans, hospitals, and patient care facilities. + Reviews records for regulatory compliance and quality assurance at a healthcare facility, insurance group, or similar organization, ensuring relevant regulations are met. **Minimum Qualifications** + HS diploma or GED; Bachelor's Degree in healthcare or business field preferred + Certified Provider Credentialing Specialist (CPCS) preferred + 2-5 years of experience performing physician credentialing at a medical group, hospital or health plan. **Other Job Specific Skills** + Strong customer focus, interpersonal, collaboration, written/verbal communication, prioritization and computer skills. + Strong attention to detail and good organizational capability. + Able to handle multiple simultaneous tasks and complete work projects in designed time frames. + Knowledge of Department of Defense credentialing guidelines preferred. + Experience using Centralized Credentials Quality Assurance System (CCQAS) and Defense Medical Human Resources System - internet (DMHRSi) a plus. + Ability to handle confidential information on a daily basis in a professional manner. + Ability to consistently maintain quality and production expectations. + Possess proof-reading skills sufficient for auditing documents. + Demonstrate familiarity with credentialing policies, guidelines, and regulations for the DoD credentialing process. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 24.00-26.00 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country's most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services - focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed “A Players” who already align with the company's core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions. Job Description Duties and Responsibilities: Enrollment Process Management: Schedule appointments and/or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates, and PIN Resets. Answer phone calls/email inquiries related to PIV credentials and access control matters. Coordinate and conduct the PIV card enrollment process, including verifying applicants' identities and collecting required documentation. Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy. Documentation and Data Collection: Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants. Ensure all required documents and forms are properly completed and submitted according to established guidelines. Verification and Authentication: Verify the authenticity of the provided documents and information to prevent fraudulent enrollment attempts. Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process. Data Security and Privacy: Handle sensitive personal information with the utmost discretion and adhere to data protection regulations and organizational security protocols. Maintain the security and integrity of collected data and prevent unauthorized access or disclosure. Communication: Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow. Provide excellent customer service to address questions and concerns related to the enrollment process. Escalation management involves listening, understanding, and responding to customer needs and expectations. De-escalated problematic customer concerns, maintaining a calm, friendly demeanor. Recordkeeping: Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered. Prepare and maintain spreadsheets tracking the status of new applicant, contractor, and federal employee files. Compliance and Training: Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment. Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills. Qualifications Required Competencies: Experience with Microsoft Excel for data management, coordination, and reporting. Ability to adapt to changing security procedures and requirements. Prior experience in a similar role, customer service, or administrative position may be advantageous. Attention to detail and strong organizational skills. Excellent interpersonal and communication skills. Ability to handle confidential information with discretion. Perform other job-related duties as assigned. Physical Requirements: The role primarily involves sedentary work. There may be occasional instances of stair climbing. Periodic standing and/or walking for extended durations may be required. Occasional activities include reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25-30 pounds. Requires typing for most of the day. Effective communication requires frequent periods of talking and listening. Education: High School diploma, GED certification Clearance Requirement: U.S. citizenship is required. Active Public Trust/MBI clearance or the ability to obtain one Salary Range: $37,500 - $44,500 (depending on experience) Citizant offers a competitive benefits package, including: Health and Welfare (H&W) benefit Medical, dental, and vision insurance Life and Disability Insurance 401(k) Generous Paid Time Off (PTO) Flexible Spending Accounts (FSA) Employee Assistance Program (EAP) Tuition Assistance & Professional Development Program Disclaimer: Please note that the position you are applying for is part of a pipeline recruitment process. This means the role may not be immediately available but is expected to open in the near future. We are proactively seeking qualified candidates to ensure a prompt hiring process once the position becomes available. Your application will be retained for future consideration as openings arise, and we will reach out to you when the hiring process begins. Thank you for your interest and patience! Additional Information Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development. Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

MEDICAL / BH / DENTAL PATIENT REGISTRATION A. GENERAL DUTIES: Schedule appointments and provide the necessary front office support for organization; answer telephone, retrieves voice messages and returns calls; maintain tracking system and data collection activities. B. SUPERVISION RECEIVED 1. Work under the daily supervision of the Clinic Manager. 2. Responsible to report and work under the Clinic Manager according to steps in Health Center policies, in the absence of the Clinic Manager report to the Operations Manager. C. PRINCIPAL DUTIES 1. Greets and welcomes all patients/visitors to the clinic in a courteous, helpful and friendly manner. 2. Determines purpose of visit or phone calls and directs patients/visitors/callers to appropriate area. In the event of emergency, seeks clinical support staff assistance. 3. Performs intake duties including explaining various forms such as Patient Registration, Depression Screen, DOT forms, Sliding Scale Discount Availability, Patient Rights, Medical Releases and Insurance. Explain the Right to Privacy Act (HIPAA's Notice of Privacy form) to new patients. 4. Updates and verifies demographic information for established patients to include: addresses, phone numbers, insurance benefits, and emergency contact. Check for missing information and collect if appropriate i.e. patient photo, patient portal registration, Healthy Connection referral as applicable. 5. Registers new patients. This activity includes, but is not limited to, interviewing patients, offer/explain sliding scale discount eligibility, registration forms, entering data into computer system, collecting/verifying/scanning insurance for billing, Healthy Connection referral, upload patient photo, patient portal registration, obtaining necessary signatures, and FQHC sociological data as required i.e. veteran, agricultural status, race/ethnicity, SOGI, income levels. 6. Promptly check-in patients arriving for their appointments, monitors time waiting (no more than 10 minutes) for clinical support staff to take patient to exam rooms and proactively communicates reasons for excessive wait time with patient and/or clinical support staff. 7. Participate in morning huddles with clinical and/or dental staff to prepare for work day to include needs for interpretation, available appointments 8. Determine timeframe for appointment requests for new and established patients utilizing standards of scheduling protocol and the degree of patient's medical needs. 9. Monitor and update ‘Eligibility and Phone' reports to verify insurance and monitor patient's re-schedule requests from phone reminder calls. 10. Efficiently reschedules return appointments and assess patient for satisfaction of visit when the patient presents to “check-out” to finish their appointment. 11. Maintain knowledge of the current standard scheduling and tools. 12. Offer and/or update sliding scale discount to every patient (no insurance, under-insured and insured, & Medicare) information for eligibility for discounted services. 13. Explains the 340B medication program to patients and verifies 340B information is up-todate and accurate on an annual basis. 14. Collect monies and payments from patients for office visits and any fees due at time of service (TOS) during “check-in” for patient's visit and collects Advanced Beneficiary Notice (ABN) for non-covered services, as appropriate. 15. Direct medication refill requests to the clinical support staff via patient case in electronic health computer system. 16. Knowledge on how to problem-solve various situations that occur in the medical, behavioral health and/or dental electronic health record system related to the patient's statement, demographics and insurance information. 17. Maintain cash box balancing at the beginning and end of each day. Conduct/complete the daily close for each site at day's end by balancing cash box to Transaction Detail Balancing Report and other closing duties. i.e. lock front door, sets night/holiday on-call provider phone messaging for after-hours calls, check out all patients, secure cash box, secure keys, turn lights off, set security alarm, etc. 18. Assist with cyclic statements at end of each week; stamp and mail as assigned, GF site only. 19. Knowledge of policy on setting patients up on payment plans as assigned. 20. Works in collaboration with Patient Accounts to problem-solve accounts, as appropriate. 21. Maintains strict patient confidentiality at all times. 22. Familiarity/adoption of Meaningful Use (MU) criteria, completing accurate data collections and adoption of PCMH model by participating with health care teams on PDSAs to make improvements to patient's care. 23. Clean and maintain work space, lobby area, computers, printers, and photocopiers on a regular basis according to equipment maintenance procedures. 24. Awareness/acceptance of cultural competency aspects and sensitivity. 25. On a rotating basis with other staff work occasional evenings and Saturdays as applicable. 26. Assist in training new patient registration staff as necessary. 27. Ability and transportation to rotate between three health center locations as needed. 28. Perform all other duties as assigned. D. MINIMUM QUALIFICATIONS: 1. High school diploma or GED equivalent. 2. Preferred six months working in clinical setting. 3. Preferred bilingual in English and Spanish. E. KNOWLEDGE, SKILLS AND ABILITIES 1. Strong verbal communication skills. Courteous and empathic personality. 2. Ability to operate electronic health computers/keyboard and phone system. 3. Ability to work under pressure and handle multiple tasks. 4. Prefer at least one-year public contact experience. 5. Ability to maintain confidentiality per the Privacy Act. 6. Possess good judgement about handling clinical emergencies and behavioral problems.

Job Details Emmett, ID Emmett, ID Full Time AnyDescription Patient Access Specialist Department: Business Office/Clinics Level I Supervisor's Title: Revenue Cycle Manager/Clinic Managers Level I - General Front Desk, Clinic or Hospital A. Position Summary: Responsible for registering patients efficiently and accurately, greeting patients and visitors in person or by phone, and verifying insurance eligibility. B. Principle Functions and Responsibilities: Registers all patients for both acute and ambulatory settings. Coordinates night quick admit registration from hardcopy form to permanent computer records. Monitors patient census and notifies appropriate Department Manager of admission status. Pre-registers any necessary patient accounts and maintains those preregister accounts by completing them after patient arrives or is discharged. Responsible for scanning all patient registration forms into electronic medical record system. Maintains standing orders for Laboratory patients. Receives notification of patient discharges from nursing station and enters discharges into computer. Collects and processes copays, deductibles, and co-insurance payments from patients via in-person or over the phone. Processes incoming mail and distributes to appropriate departments. For payments received via mail, logs patient account numbers on checks, and places remittance slips in the daily folder. Responsible for scanning patient insurance remits into appropriate file folders. Responsible for occasional duties of monitoring and organizing incoming faxes and print jobs related to the hospital-wide copy and fax machines. Maintains positive and effective relations with co-workers, other departments, patients, and visitors. Generates estimates of procedures/services/visits for patients. Attends meetings and completes assigned trainings as required. On occasion, may be required to work holidays, overtime, night or weekend shifts. Required to cross-train in all registration areas and will rotate to work a shift in each area at least once per quarter. Answers multi-line phones and/or serves as switchboard operator for all incoming calls; transfers to appropriate areas, when necessary. Validates prior authorization information from external providers. Notifies appropriate staff/department of patient arrival for STAT procedures or exams. Calls patients for appointment reminders for upcoming appointments (typically, next day appointments). Schedules patients according to provider scheduling preferences. May occasionally assist with registration audits and corrections. Performs other duties as assigned or requested. Qualifications C. Position Qualifications: Minimum Education: High school diploma or equivalent. Minimum Experience and Skills: Prior experience in a hospital business office or admitting office. Demonstrated proficiency in terms of computer-based word processing, spread sheet and database management. Ability to operate a hospital-wide telephone switchboard. Data entry and customer service experience a plus. Certification, Registration or Licensure: None required Physical Requirements (level I & II): A. Sitting and working at a computer, walking, B. Lifting, reaching, hand eye coordination, speaking. C. Must be able to read, write, and speak English clearly. Working Conditions (level I & II): A. Primarily works in an office setting. B. Potential exposure to patient elements in general. C. Blood Borne Pathogens - potential exposure to blood, body fluids or tissues.

Robert Half is looking for innovative Front Desk Coordinators for our local clients ongoing needs in the area! The Front Desk Coordinator will sit at the front desk and answer busy multi-line phones, check-in visitors and direct other walk-in traffic. Candidates who are successful in the Front Desk Coordinator contractual roles typically are proficient in Microsoft Office Suite skills and are comfortable updating and maintaining reports, tracking, and documenting detailed information, and entering information into company databases. The successful Front Office Coordinator will have experience with multi-line phones, and strong alphanumeric data entry and Microsoft Office Suite skills, including working with reports and mail merge. If you have outstanding customer service skills, excellent attention to detail, and are organized and motivated, then apply with Robert Half! Requirements Requirements: Experience with multiline phones 1 + years of customer service experience Proficient with office equipment (computers, copiers, scanners, and fax machines) Comfortable using the Microsoft Office Suite Familiarity with scheduling and calendar management Competency with records maintenance and filing TalentMatch Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .

Full-time Description Patient Service Representative RESPONSIBLE TO: Practice Manager FLSA STATUS: Non-Exempt Purpose of this Position: Patient Service Representatives (PSR) are responsible to assist with patient appointment needs of the clinic, check in, payment collection, appointment schedules and insurance verifications. The incumbent will utilize the electronic health record system to access confidential patient information and schedules in order to assist the patient and provide the clinic staff and providers with needed information. PSR's are expected to be friendly and provide excellent customer service ensuring patients are informed and well cared for while waiting for their appointment. Requirements Qualifications: High School Diploma or equivalent is required. Previous customer service experience is required; healthcare/medical office experience, medical terminology and healthcare insurance experience is preferred; electronic health record experience is a plus and medical terminology is preferred. Excellent communication skills; exhibit a friendly and cheerful disposition with a strong customer service focus. Previous computer experience preferred, including MS Word, Excel and Outlook. Accurately type 45-50 wpm. Bilingual - English/Spanish preferred. Spanish required in some locations and for some shifts. Primary responsibilities: Greet patients as they check in and register patients according to established protocols. Assist patients to complete all necessary forms and documentation including medical insurance. Ensure patient data, registration and billing information is accurate and up to date. Inform patients of medical office procedures, policies and any delays/changes to their appointment. Move patients through appointment as scheduled (arrive, check in and check out). Answer incoming phone calls, manage inquiries and direct calls as necessary. Transfer calls as required by the established proto col. Schedule patient appointments. Collect co-pays and payments. Enroll patients in the sliding fee scale program according to established policy. Enter charges, payments and adjustments daily. File registration cards, encounters, daily journal report, sign in sheets daily. Respond and comply to requests for information. Verify insurance eligibility and Primary Care Physician (PCP). Verify and balance cash drawer to end of the day journal report. Scan documents into the practice management system. Ensure all patients are called for reminder appointments daily. Ensure all patients that miss their appointments are called following protocol. Maintain stock of forms and office supplies. Ensure reception area is well maintained, neat and clean. Assist with meeting quality measures by completing tasks related to VFHC initiatives. Safeguard patient privacy and confidentiality. Complete other duties as assigned. Physical requirements: Must be able to lift 25 lbs. Continuous sitting, standing, walking. Correctable vision and hearing. The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. Salary Description Starting $17.00 DOE

Job Description Patient Service Representative (PSR) Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest wearable cardioverter defibrillator (WCD) and associated technologies. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest has been worn by hundreds of thousands of patients and saved thousands of lives. Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis. Summary Description: The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest , is seeking a Patient Service Representative (PSR) in an independent contractor role to train patients on the use and care of LifeVest . LifeVest is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA. This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the Patient Service Representative sets up the equipment and trains the patient and caregivers on the use and care of the device. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off. Responsibilities: Contact caregivers and family to schedule services Willingness to accept assignments which could include daytime, evenings, and/or weekends. Travel to patient's homes and health care facilities to provide services Train the patient and other caregivers of patient (if applicable) in the use of LifeVest Program LifeVest according to the prescribing physician's orders Measure the patient and determine correct garment size Review with patient, and have patient sign, all necessary paperwork applicable to the service. Transmit signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment Manage device and garment inventory Disclose family relationship with any potential referral source Qualifications: Have 1 year patient care experience Patient experience must be in a paid professional environment (not family caregiver) Patient experience must be documented on resume Completion of background check Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL Disclosure of personal NPI number (if applicable) Valid driver's license and car insurance and/or valid state ID Willingness to pay a $30 annual DME fee which is deducted from a completed Work Order Willingness to pay for additional vendor credentialing (i.e. RepTrax) if needed geographically Powered by JazzHR X9QNqWaZCF

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career! Company Job Description/Day to Day Duties: Duties and Responsibilities o Review and process initial provider enrollment applications per State requirements o Update provider changes, certifications, and license updates o Navigates multiple licensing and medical certification websites to obtain updates. o Follows up with providers on outstanding issues within contractual guidelines set by our customer. o Provides excellent customer service with professional verbal and written abilities. o Interacts with providers and coworkers in a professional manner. o Ability to identify when to elevate a documentation issue and identify the root cause. o Records calls accurately in a call tracking system and records all steps accurately in the provider's file. o Maintains specific quality and quantity standards. o Assists providers via telephone and email to resolve credentialing and enrollment issues related to the provider file. Qualifications Minimum Education/Qualifications/Licensures: High School Diploma or GED Provider enrollment and credentialing MS application knowledge Additional Information Location: 9415 W Golden Trout Boise , Idaho 83704 Shift: M-F 8-5

Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country's most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services - focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed “A Players” who already align with the company's core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions. Job Description Duties and Responsibilities: Enrollment Process Management: Schedule appointments and/or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates, and PIN Resets. Answer phone calls/email inquiries related to PIV credentials and access control matters. Coordinate and conduct the PIV card enrollment process, including verifying applicants' identities and collecting required documentation. Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy. Documentation and Data Collection: Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants. Ensure all required documents and forms are properly completed and submitted according to established guidelines. Verification and Authentication: Verify the authenticity of the provided documents and information to prevent fraudulent enrollment attempts. Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process. Data Security and Privacy: Handle sensitive personal information with the utmost discretion and adhere to data protection regulations and organizational security protocols. Maintain the security and integrity of collected data and prevent unauthorized access or disclosure. Communication: Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow. Provide excellent customer service to address questions and concerns related to the enrollment process. Escalation management involves listening, understanding, and responding to customer needs and expectations. De-escalated problematic customer concerns, maintaining a calm, friendly demeanor. Recordkeeping: Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered. Prepare and maintain spreadsheets tracking the status of new applicant, contractor, and federal employee files. Compliance and Training: Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment. Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills. Qualifications Required Competencies: Experience with Microsoft Excel for data management, coordination, and reporting. Ability to adapt to changing security procedures and requirements. Prior experience in a similar role, customer service, or administrative position may be advantageous. Attention to detail and strong organizational skills. Excellent interpersonal and communication skills. Ability to handle confidential information with discretion. Perform other job-related duties as assigned. Physical Requirements: The role primarily involves sedentary work. There may be occasional instances of stair climbing. Periodic standing and/or walking for extended durations may be required. Occasional activities include reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25-30 pounds. Requires typing for most of the day. Effective communication requires frequent periods of talking and listening. Education: High School diploma, GED certification Clearance Requirement: U.S. citizenship is required. Active Public Trust/MBI clearance or the ability to obtain one Salary Range: $37,500 - $44,500 (depending on experience) Citizant offers a competitive benefits package, including: Health and Welfare (H&W) benefit Medical, dental, and vision insurance Life and Disability Insurance 401(k) Generous Paid Time Off (PTO) Flexible Spending Accounts (FSA) Employee Assistance Program (EAP) Tuition Assistance & Professional Development Program Disclaimer: Please note that the position you are applying for is part of a pipeline recruitment process. This means the role may not be immediately available but is expected to open in the near future. We are proactively seeking qualified candidates to ensure a prompt hiring process once the position becomes available. Your application will be retained for future consideration as openings arise, and we will reach out to you when the hiring process begins. Thank you for your interest and patience! Additional Information Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development. Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Job Description We're different. In a good way. In communities like ours, co-workers and patients are our friends and neighbors. Sometimes they are family. And we take care of each other like family. If you're tired of the typical workplace grind, we have something very different in store for you. Reasonable hours, a devoted team, a commitment to improvement, and believing in the value of every person - whether employee or patient - are just a few of the qualities for which we're known. We're a human potential company . Join us and experience the difference of the Desert Sage Way. We can't wait to meet you. Desert Sage Health Centers believes in patient-focused care delivered through a caring team of competent and caring health care professionals. As a Patient Centered Medical Home (PCMH), Desert Sage Health Centers prides itself in the quality of care it delivers to more than 6,400 annual patients at three health center site locations. Our integrated system emphasizes prevention, healthy living and is designed to reduce health care disparities and avoid unnecessary trips to emergency rooms or other more costly forms of care. Desert Sage Health Centers is currently recruiting an energetic full time Bilingual Patient Registration team member who is self motivated, energetic, and approaches customer service with a smile first, for our front desk patient registration department! The right person must able to multi task, schedule patient appointments by phone and in person, maintain files, tracking systems and data collection activities. If this sounds like you, then please apply! Starting Wage: $17.05/hour (DOE) Actual compensation will be based on experience and qualifications. Benefits include paid holidays, vacation, health and dental insurance. Responsibilities: Greets and welcomes all patients/visitors to the clinic in a courteous, helpful and friendly manner. Determines purpose of visit or phone calls and directs patients/visitors/callers to appropriate area. Performs intake duties including explaining various forms. Updates and verifies demographic information for established patients to include: addresses, phone numbers, insurance benefits, and emergency contact. Registers new patients. Promptly check-in patients arriving for their appointments, monitors time waiting (no more than 10 minutes). Participate in morning huddles with clinical and/or dental staff to prepare for work day to include needs for interpretation, available appointments, triage and ensuring that schedules are at capacity for each day and next day. Determine timeframe for appointment requests for new and established patients utilizing standards of scheduling protocol and the degree of patient's medical needs. Monitor and update ‘Eligibility and Phone' reports. Efficiently reschedules return appointments and assess patient for satisfaction of visit. Maintain knowledge of the current standard scheduling and tools. Offer and/or update sliding scale discount to every patient (no insurance, under-insured and insured, & Medicare) information for eligibility for discounted services. Explains the 340B medication program to patients and verifies 340B information is up-to-date and accurate on an annual basis. Collect monies and payments from patients for office visits and any fees due at time of service (TOS) during “check-in” for patient's visit. Direct medication refill requests to the clinical support staff via patient case in electronic health computer system. Knowledge on how to problem-solve various situations that occur in the medical, behavioral health and/or dental electronic health record system related to the patient's statement, demographics and insurance information. Maintain cash box balancing at the beginning and end of each day. Knowledge of policy on setting patients up on payment plans as assigned. Works in collaboration with Patient Accounts to problem-solve accounts, as appropriate. Maintains strict patient confidentiality at all times. Clean and maintain work space, lobby area, computers, printers, and photocopiers on a regular basis according to equipment maintenance procedures. Awareness/acceptance of cultural competency aspects and sensitivity. On a rotating basis with other staff work occasional evenings and Saturdays as applicable. Assist in training new patient registration staff as necessary. Ability and transportation to rotate between three health center locations as needed. Requirements: Must have high school diploma or equivalent. Experience in primary care is preferred. Strong verbal communication skills. Courteous and empathic personality. Ability to operate electronic health computers/keyboard and phone system. Ability to work under pressure and handle multiple tasks. Prefer at least one-year public contact experience. Ability to maintain confidentiality per the Privacy Act. Possess good judgment about handling clinical emergencies and behavioral problems. If you are self motivated, compassionate and ready to give back to your community, and have the necessary training, come join our team! Desert Sage Health Centers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Powered by JazzHR ou Ej3jZTjC

Patient Service Representative RESPONSIBLE TO: Practice Manager FLSA STATUS: Non-Exempt Purpose of this Position: Patient Service Representatives (PSR) are responsible to assist with patient appointment needs of the clinic, check in, payment collection, appointment schedules and insurance verifications. The incumbent will utilize the electronic health record system to access confidential patient information and schedules in order to assist the patient and provide the clinic staff and providers with needed information. PSR's are expected to be friendly and provide excellent customer service ensuring patients are informed and well cared for while waiting for their appointment. Requirements Qualifications: * High School Diploma or equivalent is required. * Previous customer service experience is required; healthcare/medical office experience, medical terminology and healthcare insurance experience is preferred; electronic health record experience is a plus and medical terminology is preferred. * Excellent communication skills; exhibit a friendly and cheerful disposition with a strong customer service focus. * Previous computer experience preferred, including MS Word, Excel and Outlook. * Accurately type 45-50 wpm. * Bilingual - English/Spanish preferred. Spanish required in some locations and for some shifts. Primary responsibilities: * Greet patients as they check in and register patients according to established protocols. * Assist patients to complete all necessary forms and documentation including medical insurance. * Ensure patient data, registration and billing information is accurate and up to date. * Inform patients of medical office procedures, policies and any delays/changes to their appointment. * Move patients through appointment as scheduled (arrive, check in and check out). * Answer incoming phone calls, manage inquiries and direct calls as necessary. * Transfer calls as required by the established proto col. * Schedule patient appointments. * Collect co-pays and payments. * Enroll patients in the sliding fee scale program according to established policy. * Enter charges, payments and adjustments daily. * File registration cards, encounters, daily journal report, sign in sheets daily. * Respond and comply to requests for information. * Verify insurance eligibility and Primary Care Physician (PCP). * Verify and balance cash drawer to end of the day journal report. * Scan documents into the practice management system. * Ensure all patients are called for reminder appointments daily. * Ensure all patients that miss their appointments are called following protocol. * Maintain stock of forms and office supplies. * Ensure reception area is well maintained, neat and clean. * Assist with meeting quality measures by completing tasks related to VFHC initiatives. * Safeguard patient privacy and confidentiality. * Complete other duties as assigned. Physical requirements: * Must be able to lift 25 lbs. * Continuous sitting, standing, walking. * Correctable vision and hearing. * The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. * The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.