Patient Service Representative
Patient care coordinator job in Temple, TX
Responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems and provide information on behalf of the institution.
Identifies and resolves discrepancies or missing information and accurately enters data into the electronic medical record system.
Verifies insurance coverage or determines patient self-pay responsibility and provides cost information.
Schedules healthcare appointments based on need, patient request and in accordance with system and clinic guidelines. Interprets physician orders to schedule appointments and ancillary tests.
MINIMUM REQUIREMENTS ADDENDUM
Must pass PSS or CCS training program and successfully complete competency exam to maintain position.
Experience Preference: Prior customer service experience is strongly preferred
Patient Care Coordinator
Patient care coordinator job in Austin, TX
Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed.
Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner
Answers and responds to telephone inquiries in a professional and timely manner
Schedules appointments
Gathers patients and insurance information
Verifies and enters patient demographics into EMR ensuring all fields are complete
Verifies vision and medical insurance information and enters EMR
Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients
Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete
Prepare insurance claims and run reports to ensure all charges are billed and filed
Print and prepare forms for patients visit
Collects and documents all charges, co-pays, and payments into EMR
Allocates balances to insurance as needed
Always maintains a clean workspace
Practices economy in the use of _me, equipment, and supplies
Performs other duties as needed and as assigned by manager
Orthodontic Patient Care Coordinator - Bilingual Spanish
Patient care coordinator job in Elgin, TX
Looking to make a positive impact and change the way a child feels about their smile? As an Orthodontic Patient Care Coordinator, you will be able to make a difference by changing the way children feel about seeing a dentist. Do you think you can make a child's experience memorable and positive? Are you passionate, and eager to grow through continued learning and training. If so, we will give you the support and guidance, from knowledgeable leaders in the field daily, so you can have a successful dental career. AT DCT, we are all about making your Dreams Come True!!!
Lone Star Pediatric Dental & Braces (DCT Management Group) is a privately owned pediatric and orthodontic group, committed to both our patients needs as well as our team.
Our practices can be described as fun-filled, goofy, fast-paced, supportive, and always willing to go the extra mile for one another as well as our patients!
Office Hours: Monday -Friday 8am-5pm
This role will cover multiple practices: North Austin (twice/week), Central Austin (twice/week), and Elgin (once/week)
Duties and Responsibilities
• Maintain a very high level of customer service and patient care.
• Greet patients and set up appointments
• Call patients for appointment reminders and broken appointments
• Process payments; Cash, Credit & Care Credit
• Assist with open and close of the office
• Be successful in converting planned treatment to scheduled treatment.
Qualifications
• 2+ Years Customer Service, Retail Sales, Hospitality (Restaurant, Hotel, etc), Front Office, or Dental/Orthodontic experience will make you successful in this role.
• Fluent in Spanish
Some Great Perks for joining DCT Management Group:
Competitive Base Salary & Daily Bonus!
Fun & Goofy Work Culture
Career Development Opportunities
Full Benefits package for all full time employees !!!
**All applications will be reviewed within two business days and qualified candidates will be contacted to schedule initial interviews. **
For more information on our practice please visit us at ******************************* and also check out our support group at ***************************
Auto-ApplyNorth Austin Patient Care Coordinator
Patient care coordinator job in Austin, TX
at Urology Specialists of Austin - Lake Line Office
Urology Specialists of Austin is pleased to announce an opening for a highly motivated and skilled full-time Patient Care Coordinator at our bustling Round Rock office. This integral position offers a stable and consistent work schedule, operating Monday through Friday, from 8:00 AM to 5:00 PM, ensuring a healthy work-life balance with no evening or weekend commitments. We are seeking a dedicated professional who is eager to contribute to a supportive healthcare environment and make a meaningful impact on our patients' experience.
Key Responsibilities:
The Patient Care Coordinator plays a pivotal role in ensuring the smooth and efficient operation of our clinic, acting as a primary point of contact for our patients. The responsibilities of this position are comprehensive and require a proactive approach:
Patient Appointment Management: Efficiently and accurately facilitating the scheduling, rescheduling, and cancellation of patient appointments, ensuring optimal utilization of physician and facility resources. This includes verifying patient demographics and insurance information at the time of scheduling.
Patient Inquiries and Information Dissemination: Serving as the first line of communication for patient inquiries, providing comprehensive and compassionate information regarding our extensive range of urological services, clinic policies, and general information. This requires a thorough understanding of our offerings and the ability to articulate complex information clearly and concisely.
Interdepartmental Communication: Acting as a crucial liaison between patients, support staff, and healthcare providers. This involves effectively conveying patient requirements, concerns, and urgent messages to the appropriate personnel to ensure timely and effective patient care.
Message Management and Resolution: Receiving and meticulously relaying messages from patients, referring physicians, and other stakeholders. This includes conducting thorough research and collaborating with clinical staff to provide accurate, comprehensive, and timely responses to all inquiries.
Administrative Support: Executing a wide array of essential departmental administrative tasks to maintain an organized and efficient office. This encompasses meticulous filing, scanning of patient documents, copying, accurate data entry into our electronic health records system, preparing and coordinating outgoing mail, and drafting professional correspondence and documents with precision.
Qualifications:
We are searching for a candidate who not only meets but exceeds expectations in a fast-paced medical office setting. The ideal candidate will possess a unique blend of skills and attributes:
Exceptional Multitasking Abilities: Demonstrates the proven capacity to efficiently manage multiple tasks concurrently without compromising accuracy or attention to detail, especially during peak periods.
Positive Demeanor: Maintains a consistently positive and empathetic attitude when interacting with patients, colleagues, and healthcare providers, contributing to a welcoming and reassuring atmosphere.
Meticulous Attention to Detail: Possesses an unwavering commitment to accuracy in all aspects of work, from data entry to document preparation, ensuring the integrity of patient records and administrative processes.
Adaptability in a Dynamic Work Environment: Thrives in a constantly evolving healthcare landscape, demonstrating flexibility and resourcefulness in responding to changing priorities and patient needs.
Strong Team-Oriented Approach: Exhibits a collaborative spirit, actively contributing to a cohesive team environment and supporting colleagues to achieve shared departmental goals.
Superior Customer Service Acumen: Delivers outstanding patient-centered service, demonstrating professionalism, empathy, and a genuine desire to assist patients with their needs and concerns.
Prior Experience with Medical Terminology and Office Procedures: Possesses a foundational understanding of common medical terminology and established office procedures within a healthcare setting, allowing for a quicker integration into our operations.
Benefits:
Urology Specialists of Austin values its employees and offers a comprehensive and competitive benefits package to eligible full-time team members. These benefits underscore our commitment to the well-being and security of our staff, commencing after 90 days of employment:
Medical Coverage: Access to quality healthcare options to support your health and wellness.
Dental Coverage: Comprehensive dental plans to maintain optimal oral health.
Vision Coverage: Vision benefits to ensure clear sight and eye health.
Paid Time Off (PTO): Generous PTO accrual, providing you with the flexibility to manage personal commitments and enjoy well-deserved breaks.
Sick Leave: Dedicated sick leave to support you during times of illness, ensuring your well-being.
Application Process:
Prospective candidates who are enthusiastic about this exceptional opportunity to join a leading urology practice are cordially invited to learn more and submit their application. To apply, please respond directly to this advertisement or forward your resume and cover letter to *******************. We encourage all interested applicants to explore our clinic and learn more about the comprehensive services we provide by visiting our official website at ******************************** .
We look forward to welcoming a dedicated and compassionate professional to our Lakeline team.
Easy ApplyFront Desk Coordinator - Austin, TX
Patient care coordinator job in Cedar Park, TX
Job Description
Job Title: Wellness Coordinator - Full Time Monday-Friday 10-7 Saturday 10-4 Sunday 10-4 Flexible and willing to work some weekends Pay Range: $17.00 - $21.00 per hour (depending on experience) + BONUS Potential & PTO
About The Joint Chiropractic:
At The Joint Chiropractic, our mission is to improve the quality of life through routine and affordable chiropractic care. We are revolutionizing chiropractic care nationwide and proudly stand as the largest provider of non-insurance, self-pay chiropractic healthcare in the United States. With a network of modern, consumer-friendly clinics and highly skilled Doctors of Chiropractic, we deliver the highest standard of care while making chiropractic services accessible to all. Our primary focus is on helping our patients achieve better health through consistent maintenance and preventative care.
The Opportunity:
We are seeking enthusiastic, results-driven Wellness Coordinator to join our team at The Joint Chiropractic. In this part-time role, you will be the first point of contact for patients, delivering excellent customer service and playing an essential role in driving sales for our memberships and treatment packages. You'll actively promote and sell our wellness plans, helping new and existing patients continue their chiropractic care with us at the most affordable rates available.
As a Wellness Coordinator, your role goes beyond managing patient intake and completing administrative tasks. You'll have the opportunity to use your sales skills to convert inquiries into long-term patients, all while educating them on the tremendous benefits of routine chiropractic care.
Key Responsibilities:
Sales & Membership Conversion:
Actively promote and sell The Joint Chiropractic's Wellness Plans and Visit Packages to new and existing patients, aligning them with the treatment plans recommended by our chiropractors.
Use persuasive sales skills to educate and convert patients to our affordable membership options and treatment packages.
Achieve individual sales goals by proactively engaging with patients and offering them personalized care options.
Customer Service & Patient Engagement:
Greet patients with enthusiasm, ensuring they feel welcome and appreciated from the moment they arrive.
Build rapport and establish lasting relationships with patients, making them feel at home at every visit.
Share your personal chiropractic experience and success stories to educate patients on the long-term benefits of chiropractic care.
Clinic Operations & Organization:
Maintain a clean and organized clinic, ensuring that inventory is stocked, and the workplace is ready for patients.
Manage the patient flow through the clinic, ensuring a smooth and efficient experience for every visitor.
Handle transactions using point of sale (POS) software, keeping patient accounts up-to-date and accurate.
Administrative Support:
Assist patients in completing necessary paperwork and ensure all forms are processed correctly.
Manage incoming calls, answering questions, and scheduling appointments as needed.
Maintain patient records with attention to detail, ensuring confidentiality and accuracy.
Teamwork & Marketing:
Participate in marketing and sales initiatives designed to attract new patients to the clinic.
Collaborate with your team to achieve clinic sales goals, contribute to a positive work environment, and help grow the business.
Qualifications:
Minimum 1 year of experience in a sales or customer-facing role, preferably in a high-paced retail or healthcare environment.
High school diploma or equivalent (Associate's degree or higher preferred).
Positive, upbeat attitude with a passion for helping others and driving sales.
Strong sales abilities, confident in presenting and closing memberships and service packages.
Willingness to learn, grow, and contribute to a high-performing sales culture.
Ability to work weekends and evenings as needed.
Proficient with office equipment (computer, scanner, fax, phone system) and Microsoft Office.
Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
Ability to lift up to 50 pounds.
Previous office management or marketing experience a plus.
Why Join Us?
Competitive pay with performance-based incentives.
Work in a positive, team-oriented environment focused on wellness and customer satisfaction.
Opportunities for career advancement and growth.
Be part of a nationwide movement to make chiropractic care accessible and affordable to all.
If you're ready to take your sales skills to the next level while making a positive impact on patients' health, we'd love to hear from you!
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Patient Care Coordinator
Patient care coordinator job in Taylor, TX
Job Description
Job Title: Patient Care Coordinator Pay Rate: $19/hour - Weekly Pay Schedule: Monday-Friday, 8:00 AM-5:00 PM Dress Code: Solid Scrubs
Position Overview
The Patient Care Coordinator serves as the first point of contact for patients and visitors, delivering exceptional customer service and managing all front-office operations within the clinic. This role is key to ensuring a smooth and positive patient experience.
Team Environment
The coordinator will work closely with a small, collaborative clinical team consisting of:
1 Provider
1-2 Medical Assistants
1 Nurse
1 Clinical Administrator
Key Responsibilities
The ideal candidate will be responsible for:
Answering and directing incoming calls
Making outbound calls as needed
Scheduling patient appointments
Checking patients in and out
Verifying insurance coverage
Collecting and updating demographic information
Managing annual patient paperwork and documentation
Providing excellent customer service to patients and visitors
Required Skills & Qualifications
Strong customer service experience (previous healthcare or front-desk experience preferred)
Proficiency with scheduling, phones, and basic administrative tasks
Ability to multitask in a fast-paced environment
Strong communication and interpersonal skills
Detail-oriented with reliable follow-through
Preferred Qualifications
Experience in a medical office setting
Familiarity with insurance verification and patient scheduling systems
Bilingual skills (English/Spanish) a plus
Licenses/Certifications
No professional license or certification required
Patient Services Account Coordinator - Onsite
Patient care coordinator job in Austin, TX
Create the future of e-health together with us by becoming a Patient Services Account Coordinator - Onsite At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.
Your Contribution:
Customer and Patient Support (Bilingual - English/Spanish)
* Directly engage with patients and customers in English and Spanish, providing outstanding service and support both in person and by phone.
* Clearly and courteously communicate to address and resolve patient and customer requests, including handling complex or stressful situations with empathy and professionalism.
* Promote a positive and collaborative work environment by maintaining a proactive, solutions-oriented attitude and collaborating effectively with team members and leadership.
* Efficiently manage multiple tasks and projects while adapting to the demands of a fast-paced, high-volume healthcare setting.
* Actively pursue opportunities to acquire new skills and improve processes to enhance the quality of patient service and support.
Your Qualification:
* Must be fluent in both English and Spanish, with strong verbal and written communication skills in both languages.
* Minimum of one year's experience in healthcare settings and working with Practice Management systems.
* Must be available between the hours of 7AM - 5PM EST.
* Experience in customer-facing communication skills, with the ability to provide courteous and professional service to patients and clients in a fast-paced environment.
* Proven capacity to manage multiple tasks and prioritize effectively within a high-volume, dynamic organizational setting.
* Solid working knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, SharePoint).
What you can expect from us:
* Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.
* Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.
* Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.
* Security: We offer a secure workplace in a crisis-proof market.
* All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.
* Work environment: Modern workplaces, flexible working hours, hybrid work options and much more.
Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.
We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health-a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.
Auto-ApplyPatient Service Coordinator - Part Time
Patient care coordinator job in Austin, TX
NOW HIRING PATIENT SERVICE COORDINATOR - PART TIME ABOUT US Blue Cloud is the largest pediatric Ambulatory Surgery Center (ASC) company in the country, specializing in dental restorative and exodontia surgery for pediatric and special needs patients delivered under general anesthesia. We are a mission-driven company with an emphasis on providing safe, quality, and accessible care, at reduced costs to families and payors.
As our network of ASCs continues to grow, we are actively recruiting a new Patient Service Coordinator to join our talented and passionate care teams.
Our ASC based model provides an excellent working environment with a close-knit clinical team of Dentists, Anesthesiologists, Registered Nurses, Registered Dental Assistants and more. We'd love to discuss these opportunities in greater detail, and how Blue Cloud can become your new home!
OUR VISION & VALUES
At Blue Cloud, it's our vision to be the leader in safety and quality for
pediatric dental patients treated in a surgery center environment. Our core values drive the decisions of our talented team every day and serve as a guiding direction toward that vision.
* We cheerfully work hard
* We are individually empathetic
* We keep our commitments
ABOUT YOU
You have an exceptional work ethic, positive attitude, and strong commitment to providing excellent care to our patients. You enjoy working in a fast-paced, dynamic environment, and you desire to contribute to a strong culture where the entire team works together for the good of each patient.
YOU WILL
* Greet and register patients and family members
* Manage appointments and daily schedule
* Manage and provide patients and their families with appropriate forms and informational documents
* Provide Customer service
* Escalate any issues, questions, or calls to the appropriate parties
YOU HAVE
Requirements + Qualifications
* High School Diploma or equivalent
* 2 to 3 years of customer service experience in high-volume dental or medical office setting.
* Strong critical thinking and analytical skills along with the ability to communicate clearly and effectively.
* Computer skills to include word processing and spreadsheet.
* Bilingual (English/Spanish)
Preferred
* Strong background in patient care environment
BENEFITS
* We offer medical, vision and dental insurance, Flexible Spending and Health Savings Accounts, PTO (paid time off), short and long-term disability and 401K.
* No on call, no holidays, no weekends
* Bonus eligible
Blue Cloud is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Patient Services Coordinator
Patient care coordinator job in Austin, TX
ABOUT AUSTIN REGIONAL CLINIC:
Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas' largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit *********************************************
PURPOSE
Serves as an initial point of contact in a clinic setting by performing check-in/check-out functions and booking patient appointments. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.
ESSENTIAL FUNCTIONS
Books appointments utilizing computer system. When booking appointments, also confirms and/or makes any changes to demographic information and notifies patient of account balance.
Greets patients and arrives them on computer system.
Verifies insurance eligibility by using online resources, Medifax, etc.
Ensures appropriate paperwork is complete and up-to-date and scans insurance card, if applicable.
Collects payments from patients, posts amounts, and balances drawer for end of day deposit.
Prints face sheets, receipts, and other documents as needed.
Notifies appropriate personnel of emergencies, messages, patient arrivals, etc.
Confirms in advance patient appointments.
Runs reschedule reports and books rescheduled appointments as necessary. Ensures report is accurate and current.
Verifies Worker's Compensation claims, ensures that paperwork is complete, and performs follow-up.
Assists patients with setting up payment plans.
Issues receipts for payment.
Books follow-up appointments.
Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
Regular and dependable attendance.
Follows the core competencies set forth by the Company, which are available for review on CMSweb.
Works holiday shift(s) as required by Company policy.
OTHER DUTIES AND RESPONSIBILITIES
May perform patient registration functions by collecting and entering demographic and insurance related information into computer system in order to set up patient accounts.
Creates master deposit as directed.
Responsible for handling the sort/distribute of Rightfax documents.
Processing onsite release of information requests.
Priority on-sight sorting, scanning, numbering loose papers
Runs wait list report and distributes as directed.
Performs other duties as assigned.
QUALIFICATIONS
Education and Experience
Required: High school diploma or GED. Experience using a PC in a Windows environment.
Preferred: Experience working in a medical setting.
Knowledge, Skills and Abilities
Knowledge of medical insurance.
Excellent customer service skills.
Excellent computer, 10-key and keyboarding skills, including familiarity with Windows.
Excellent interpersonal & problem solving skills.
Ability to work in a team environment.
Ability to manage competing priorities.
Ability to engage others, listen and adapt response to meet others' needs.
Ability to align own actions with those of other team members committed to common goals.
Excellent verbal and written communication skills.
Ability to perform job duties in a professional manner at all times.
Ability to understand, recall, and communicate, factual information.
Ability to understand, recall, and apply oral and/or written instructions or other information.
Ability to organize thoughts and ideas into understandable terminology.
Ability to apply common sense in performing job.
Work Schedule: Monday-Friday; 8:00am-5:00pm
Care Coordinator - Proactive Care
Patient care coordinator job in Austin, TX
The Care Coordinator is a patient-focused role that helps successfully manage the comprehensive care of patients. This position provides customer service, proactive outreach to patients, and administrative support to clinicians and care teams. The Care Coordinator is responsible for managing inbound and outbound calls to schedule appointments, utilizing analytics to help close gaps in care, supporting patients to meet their goals, coordinating resources to help patients overcome socioeconomic barriers, and resolving patient issues when possible. This includes receiving, prioritizing, documenting, and actively resolving caregiver requests. This position reports to a Care Coordination Supervisor and works collaboratively with the Care Coordination Manager, Operations Transformation, Network Management, Care Management, Providers, and various members of clinic staff.
**Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings.**
**Essential Functions**
+ Daily monitoring and working of schedule queues to place outbound calls to schedule patient appointments and notify them of appointment information
+ Receives inbound calls from patients/clinics and assists in resolution of concerns. Prepares, processes, and manages patient documentation in electronic medical record system
+ Engages in pre-visit planning to surface important information to close gaps in patient care. Manages and updates patient information in electronic medical records system. Manages patient appointments and referrals throughout the system.
+ Works closely and collaboratively with clinic teams. Leads and participates in Provider huddles to disseminate patient level data and receive instruction for next steps to improve patient outcomes
+ Supports Providers and Care Managers in working at the top of their license.
+ Acts as a liaison between the patient and the clinics by providing high levels of customer service and resolving outstanding issues/concerns. Supports patients to access of care and instruction about their condition(s). Supports patients through transitions of care and facilitate handoffs between care teams
+ Establishes and maintains expertise in community resources and connect patients to these resources in order to help them overcome socioeconomic barriers.
+ Assists caregivers and patients with escalated inquiries via telephone, email, and other technology-enabled avenues in a courteous manner. Accurately and efficiently processes transactions, answer questions, and resolve concerns for assigned specialty area and other specialty areas as assigned.
+ Demonstrates knowledge of HIPAA regulations and maintain the confidentiality of patient information to be compliant with internal policies and procedures. Provides feedback to Knowledge Repository Content Owner (KRCO) to ensure appropriate direction is provided to caregivers.
+ Works with other Care Coordinators, the Care Coordination Supervisor, and the Care Coordination Manager to develop standard work and best practices
**Skills**
+ Patient Care Coordination
+ Patient Information
+ Patient Support
+ Patient Advocacy
+ Patient Care Documentation
+ Computer Literacy
+ Referral Coordination
+ Healthcare Industry
+ Patient Care
+ Referrals
**Qualifications**
Minimum Qualifications
+ Experience in a customer service role requiring use of enterprise software systems.
+ Demonstrated proficiency in computer software including word processing, spreadsheets, presentations, and calendaring.
+ Demonstrated customer service and problem-solving skills.
+ Experience in a role requiring effective verbal, written, interpersonal communication, and collaboration skills.
+ Demonstrated skills in diplomacy and discretion with excellent customer relations skills.
Preferred Qualifications
+ One year of health care or customer service work experience.
+ A working knowledge of the healthcare industry, roles, and terminology.
+ Experience in a role that includes coaching and training others to use enterprise software or case management systems.
**Physical Requirements:**
**Physical Requirements**
+ Interact with others requiring employee to verbally communicate as well as hear and understand spoken information.
+ Operate computers, telephones, office equipment, including manipulating paper requiring the ability to move fingers and hands.
+ See and read computer monitors and documents.
+ Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
**Location:**
Key Bank Tower
**Work City:**
Salt Lake City
**Work State:**
Utah
**Scheduled Weekly Hours:**
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$18.54 - $28.24
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here (***************************************************** .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.
Patient Services Coordinator Home Health - Full-time
Patient care coordinator job in Temple, TX
Are you in search of a new career opportunity that makes a meaningful impact? If so, now is the time to find your calling at Enhabit Home Health & Hospice.
As a national leader in home-based care, Enhabit is consistently ranked as one of the best places to work in the country. We're committed to expanding what's possible for patient care in the home, all while fostering a unique culture that is both innovative and collaborative.
At Enhabit, the best of what's next starts with us. We not only make it a priority to maintain an ethical and stable workplace but also continually invest in our employees. By extending ongoing professional development opportunities and providing cutting-edge technology solutions, we ensure our employees are always moving their careers forward and prepared to deliver a better way to care for our patients.
Ever-mindful of the need for employees to care for themselves and their families, Enhabit offers competitive benefits that support and promote healthy lifestyle choices. Subject to employee eligibility, some benefits, tools and resources include:
30 days PDO - Up to 6 weeks (PDO includes company observed holidays)
Continuing education opportunities
Scholarship program for employees
Matching 401(k) plan for all employees
Comprehensive insurance plans for medical, dental and vision coverage for full-time employees
Supplemental insurance policies for life, disability, critical illness, hospital indemnity and accident insurance plans for full-time employees
Flexible spending account plans for full-time employees
Minimum essential coverage health insurance plan for all employees
Electronic medical records and mobile devices for all clinicians
Incentivized bonus plan
Responsibilities
Schedule patients to branch field clinicians. Communicate with field staff, patients, physicians, referral sources, caregivers, and other service providers in order to maintain proper care coordination and continuity of care. Manage the on-call notebook and hospitalization logs to enhance communication among stakeholders.
Qualifications
Must possess a high school diploma or equivalent.
Must either 1) be a licensed practical or vocational nurse in the state in which they currently practice, with at least one year of clinical experience in a healthcare setting; or 2) have at least one year of home health, hospice, or pediatric experience within the last 24 months, and have a demonstrated understanding of staffing and scheduling requirements related to home care services.
Must have basic demonstrated technology skills, including operation of a mobile device.
Education and experience, preferred
Previous experience in home health, hospice, or pediatrics is preferred.
Requirements*
Must possess a valid state driver license
Must maintain automobile liability insurance as required by law
Must maintain dependable transportation in good working condition
Must be able to safely drive an automobile in all types of weather conditions
* For employees located in Oregon, requirements related to driving are not applicable unless employee has a clinical license
Additional Information
Enhabit Home Health & Hospice is an equal opportunity employer. We work to promote differences in a collaborative and respectful manner. We are committed to a work environment that supports, encourages and motivates all individuals without discrimination on the basis of race, color, religion, sex (including pregnancy or related medical conditions), sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, genetic information, or other protected characteristic. At Enhabit, we celebrate and embrace the special differences that makes our community extraordinary.
Auto-ApplyCare Coordinator II - J01000
Patient care coordinator job in Austin, TX
Supports care management activities and the teams assigned to members to ensure services are delivered by the healthcare providers and partners and continuity of care/member satisfaction is achieved. Interacts with members by performing member outreach telephonically or through home-visits and documents the plan for care/services of activities.
Education/Experience:
Requires a High School diploma or GED
Requires 1 - 2 years of related experience
Coordinates care activities based on the care plan/service plan and works with healthcare and community providers and partners, and members/caregivers to accommodate changes or progress, as needed
Serves as support on various member and/or provider inquiries, requests, or concerns related to care plan/service plan
Communicates with care managers, practitioners, and others as needed to facilitate member services and to ensure continuity of care/service
May support performing service assessments/screenings for members and documenting the members care needs
Supports documenting and maintaining member records in accordance with state and regulatory requirements and distribution to providers as needed
Follows standards of practice and policies compliant with contractual requirements and regulatory guidelines and standards
Ability to identify needs and make referrals to Care Manager, community-based organizations, and Disease Manager.
Provide education on benefits and resources available
Performs other duties as assigned.
Complies with all policies and standards.
Patient Services Account Coordinator - Onsite
Patient care coordinator job in Austin, TX
Create the future of e-health together with us by becoming a Patient Services Account Coordinator - Onsite
At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.
Your Contribution:
Customer and Patient Support (Bilingual - English/Spanish)
Directly engage with patients and customers in English and Spanish, providing outstanding service and support both in person and by phone.
Clearly and courteously communicate to address and resolve patient and customer requests, including handling complex or stressful situations with empathy and professionalism.
Promote a positive and collaborative work environment by maintaining a proactive, solutions-oriented attitude and collaborating effectively with team members and leadership.
Efficiently manage multiple tasks and projects while adapting to the demands of a fast-paced, high-volume healthcare setting.
Actively pursue opportunities to acquire new skills and improve processes to enhance the quality of patient service and support.
Your Qualification:
Must be fluent in both English and Spanish, with strong verbal and written communication skills in both languages.
Minimum of one year's experience in healthcare settings and working with Practice Management systems.
Must be available between the hours of 7AM - 5PM EST.
Experience in customer-facing communication skills, with the ability to provide courteous and professional service to patients and clients in a fast-paced environment.
Proven capacity to manage multiple tasks and prioritize effectively within a high-volume, dynamic organizational setting.
Solid working knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, SharePoint).
What you can expect from us:
Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.
Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.
Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.
Security: We offer a secure workplace in a crisis-proof market.
All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.
Work environment: Modern workplaces, flexible working hours, hybrid work options and much more.
Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.
We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health-a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.
Auto-ApplyFront Office Coordinator
Patient care coordinator job in Austin, TX
Job DescriptionLocation: Austin, TX Pay: Starting at $16-$17.50 per hour, depending on experience Schedule: Monday-Friday, 8:30 AM - 6:00 PM (No weekends!) As the Front Office Coordinator, you're the first friendly face our patients see - and the voice that sets the tone for their entire visit. You'll ensure a seamless experience from check-in to check-out, managing scheduling, insurance verification, and day-to-day office communications with efficiency and warmth. This is the perfect opportunity for someone who enjoys connecting with people and keeping a busy office running smoothly.
Why You'll Love Working Here
At our office, we treat both our employees and our patients like family. For over 30 years, our independently owned practice has built a reputation for personalized care and a supportive, team-oriented culture. We're not a corporate chain - we're a close-knit group that values communication, collaboration, and genuine kindness.
No weekends - enjoy your work-life balance
Positive, family-like atmosphere
Opportunity to grow and learn within a respected, well-established practice
ResponsibilitiesKey Responsibilities
Greet patients warmly and create a welcoming, professional environment
Schedule, confirm, and manage appointments to ensure an efficient daily flow
Collect and update patient information, including medical history and reason for visit
Verify vision and medical insurance coverage prior to appointments
Answer and direct incoming phone calls with professionalism and care
Manage voicemail, messages, and electronic communications (email, fax, and patient portal)
Support the clinical and optical teams by maintaining organized front office operations Required SkillsRequired Qualifications
6+ months of experience in an eyecare or medical office setting
Friendly, outgoing personality with the ability to connect with a diverse group of patients
Strong organizational and multitasking skills with keen attention to detail
Proficient in computer operations including word processing, data entry, and automated records systems
Dependable, self-motivated, and committed to delivering excellent patient care
Residential Appointment Scheduling Specialist - Roofing Services
Patient care coordinator job in Sunset Valley, TX
Job Description
Are you hungry to make big commissions and help homeowners protect their property? Join our team today! We'll train you to succeed and provide the tools you need to close deals fast.
Responsibilities:
Knock on doors, connect with homeowners, and build trust.
Schedule roof inspections and explain our process clearly.
Assist customers through their insurance claims.
Communicate effectively with both clients and team members.
Requirements:
Must be at least 18 years old.
Owns a vehicle and a ladder (or willing to buy one).
Comfortable working on roofs and lifting up to 70 lbs.
Confident and motivated to canvass in local neighborhoods.
Send your application today!
Join our 30-minute discovery call to see if this is the right fit. APPLY NOW!
Disclaimer: This advertisement displays potential earnings examples. Actual income will vary based on factors like experience, skills, and individual effort.
Requirements
Must be 18 years of age or older
Must have a valid driver's license
Benefits
Weekly Pay
Uncapped Commission
Flexible Schedule
Patient Care Coordinator
Patient care coordinator job in Austin, TX
Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed. * Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner
* Answers and responds to telephone inquiries in a professional and timely manner
* Schedules appointments
* Gathers patients and insurance information
* Verifies and enters patient demographics into EMR ensuring all fields are complete
* Verifies vision and medical insurance information and enters EMR
* Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients
* Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete
* Prepare insurance claims and run reports to ensure all charges are billed and filed
* Print and prepare forms for patients visit
* Collects and documents all charges, co-pays, and payments into EMR
* Allocates balances to insurance as needed
* Always maintains a clean workspace
* Practices economy in the use of _me, equipment, and supplies
* Performs other duties as needed and as assigned by manager
* High school diploma or equivalent
* Basic computer literacy
* Strong organizational skills and attention to detail
* Strong communication skills (verbal and written)
* Must be able to maintain patient and practice confidentiality
Benefits
* 401(k) with Match
* Medical/Dental/Life/STD/LTD
* Vision Service Plan
* Employee Vision Discount Program
* HSA/FSA
* PTO
* Paid Holidays
* Benefits applicable to full Time Employees only.
Physical Demands
* This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.
Patient Care Coordinator-North Austin
Patient care coordinator job in Austin, TX
Urology Specialists of Austin is pleased to announce an opening for a highly motivated and skilled full-time Patient Care Coordinator at our bustling Round Rock office. This integral position offers a stable and consistent work schedule, operating Monday through Friday, from 8:00 AM to 5:00 PM, ensuring a healthy work-life balance with no evening or weekend commitments. We are seeking a dedicated professional who is eager to contribute to a supportive healthcare environment and make a meaningful impact on our patients' experience.
Key Responsibilities
Greet patients and visitors in a friendly and professional manner.
Schedule, confirm, and cancel patient appointments, managing provider calendars efficiently.
Assist with patient check-in and check-out processes, ensuring all necessary forms and documents (IDs, insurance cards) are accurately completed and scanned into the Electronic Medical Records (EMR) system.
Verify patient insurance information, explain coverage, and collect co-payments, deductibles, and outstanding balances.
Maintain accurate and confidential patient records, ensuring compliance with HIPAA regulations.
Coordinate with clinical staff to manage patient flow and communicate any service delays.
Maintain a tidy, organized, and welcoming reception and waiting area.
Manage office inventory and supplies, placing orders as needed.
Perform other administrative and clerical duties as assigned.
Qualifications & Skills
High school diploma or equivalent is required.
Minimum of one (1) year of experience in a medical office, customer service, or a related administrative role is preferred.
Proficiency in using EMR systems and Microsoft Office Suite (Word, Excel, Outlook).
Strong organizational, time-management, and multitasking abilities.
Excellent verbal and written communication skills, with professional phone etiquette.
Knowledge of medical terminology and insurance billing procedures is an asset.
Exceptional customer service skills with the ability to be empathetic, patient, and calm in a fast-paced or stressful environment.
Ability to maintain patient confidentiality and handle sensitive information with discretion.
Bilingual in English and Spanish is a plus
Benefits:
Urology Specialists of Austin values its employees and offers a comprehensive and competitive benefits package to eligible full-time team members. These benefits underscore our commitment to the well-being and security of our staff, commencing after 90 days of employment:
Medical Coverage: Access to quality healthcare options to support your health and wellness.
Dental Coverage: Comprehensive dental plans to maintain optimal oral health.
Vision Coverage: Vision benefits to ensure clear sight and eye health.
Paid Time Off (PTO): Generous PTO accrual, providing you with the flexibility to manage personal commitments and enjoy well-deserved breaks.
Sick Leave: Dedicated sick leave to support you during times of illness, ensuring your well-being.
Application Process:
Prospective candidates who are enthusiastic about this exceptional opportunity to join a leading urology practice are cordially invited to learn more and submit their application. To apply, please respond directly to this advertisement or forward your resume to *******************. We encourage all interested applicants to explore our clinic and learn more about the comprehensive services we provide by visiting our official website at ******************************** .
We look forward to welcoming a dedicated and compassionate professional to our Lakeline team.
Easy ApplyFront Desk Coordinator - Austin, TX
Patient care coordinator job in Cedar Park, TX
Job Title: Wellness Coordinator - Full Time Monday-Friday 10-7 Saturday 10-4 Sunday 10-4 Flexible and willing to work some weekends Pay Range: $17.00 - $21.00 per hour (depending on experience) + BONUS Potential & PTO Chiropractic: At The Joint Chiropractic, our mission is to improve the quality of life through routine and affordable chiropractic care. We are revolutionizing chiropractic care nationwide and proudly stand as the largest provider of non-insurance, self-pay chiropractic healthcare in the United States. With a network of modern, consumer-friendly clinics and highly skilled Doctors of Chiropractic, we deliver the highest standard of care while making chiropractic services accessible to all. Our primary focus is on helping our patients achieve better health through consistent maintenance and preventative care.
The Opportunity:
We are seeking enthusiastic, results-driven Wellness Coordinator to join our team at The Joint Chiropractic. In this part-time role, you will be the first point of contact for patients, delivering excellent customer service and playing an essential role in driving sales for our memberships and treatment packages. You'll actively promote and sell our wellness plans, helping new and existing patients continue their chiropractic care with us at the most affordable rates available.
As a Wellness Coordinator, your role goes beyond managing patient intake and completing administrative tasks. You'll have the opportunity to use your sales skills to convert inquiries into long-term patients, all while educating them on the tremendous benefits of routine chiropractic care.
Key Responsibilities:
* Sales & Membership Conversion:
Actively promote and sell The Joint Chiropractic's Wellness Plans and Visit Packages to new and existing patients, aligning them with the treatment plans recommended by our chiropractors.
Use persuasive sales skills to educate and convert patients to our affordable membership options and treatment packages.
Achieve individual sales goals by proactively engaging with patients and offering them personalized care options.
* Customer Service & Patient Engagement:
Greet patients with enthusiasm, ensuring they feel welcome and appreciated from the moment they arrive.
Build rapport and establish lasting relationships with patients, making them feel at home at every visit.
Share your personal chiropractic experience and success stories to educate patients on the long-term benefits of chiropractic care.
* Clinic Operations & Organization:
Maintain a clean and organized clinic, ensuring that inventory is stocked, and the workplace is ready for patients.
Manage the patient flow through the clinic, ensuring a smooth and efficient experience for every visitor.
Handle transactions using point of sale (POS) software, keeping patient accounts up-to-date and accurate.
* Administrative Support:
Assist patients in completing necessary paperwork and ensure all forms are processed correctly.
Manage incoming calls, answering questions, and scheduling appointments as needed.
Maintain patient records with attention to detail, ensuring confidentiality and accuracy.
* Teamwork & Marketing:
Participate in marketing and sales initiatives designed to attract new patients to the clinic.
Collaborate with your team to achieve clinic sales goals, contribute to a positive work environment, and help grow the business.
Qualifications:
* Minimum 1 year of experience in a sales or customer-facing role, preferably in a high-paced retail or healthcare environment.
* High school diploma or equivalent (Associate's degree or higher preferred).
* Positive, upbeat attitude with a passion for helping others and driving sales.
* Strong sales abilities, confident in presenting and closing memberships and service packages.
* Willingness to learn, grow, and contribute to a high-performing sales culture.
* Ability to work weekends and evenings as needed.
* Proficient with office equipment (computer, scanner, fax, phone system) and Microsoft Office.
* Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
* Ability to lift up to 50 pounds.
* Previous office management or marketing experience a plus.
Why Join Us?
* Competitive pay with performance-based incentives.
* Work in a positive, team-oriented environment focused on wellness and customer satisfaction.
* Opportunities for career advancement and growth.
* Be part of a nationwide movement to make chiropractic care accessible and affordable to all.
If you're ready to take your sales skills to the next level while making a positive impact on patients' health, we'd love to hear from you!
Senior Patient Services Coordinator - Surgery Authorizations
Patient care coordinator job in Austin, TX
ABOUT AUSTIN REGIONAL CLINIC:
Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas' largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit *********************************************
PURPOSE
Performs advanced Patient Service Coordinator functions and serves as a resource for other business office staff. May train entry level business office staff. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.
ESSENTIAL FUNCTIONS
Performs all of the tasks of the Patient Service Coordinator as needed or assigned.
Assists other Business Office staff with front desk duties, which include but are not limited to answering phones, booking appointments, greeting patients, check-in/check-out, end of day processing & documentation, including deposit, etc.
Performs full patient registration functions which include collecting and entering all patient insurance and demographic information necessary to set up insurance coverage and patient accounts.
Generates and processes referrals and authorizations.
Responsible for opening front office and all duties associated with this function.
Responsible for end of day processing and documentation, including deposit.
Assists with the initiation of prior authorizations for medications.
Verifies scheduling accuracy of MyChart appointments.
Researches and resolves problems with patient accounts in work queues.
Processes claim denial adjustments to patient accounts.
Using reports, audits tickets in work queue for missed charges, completeness, accurate coding, etc.
Performs charge entry functions.
Communicates with providers regarding coding issues.
Serves as a resource for other Business Office staff.
Assists with training of entry level Business Office staff.
Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
Regular and dependable attendance.
Follows the core competencies set forth by the Company, which are available for review on CMSweb.
Works holiday shift(s) as required by Company policy
Must be trained and provide backup coverage in one or more of the following duties:
CBO Site Requests:
Researches and resolves problems with patient accounts from site requests.
Works with the providers to communicate coding issues and submit adjustment journals as needed.
CRWQ:
When working in the charge review work queue, responsible for following workflows consistent with the policies of the Compliance Plan.
Surgery Scheduling:
Schedules surgeries for physicians at local surgery centers and hospitals.
Creates and maintains surgery schedules for physicians and notifies them of their schedules.
Updates EPIC with physician schedules and opens up office time slots when applicable.
Confirms all surgeries with patients and facilities.
Works closely with physicians to help keep schedule flowing smoothly throughout the day.
Obtains authorization with the insurance companies and verifies benefits for in office procedures.
Performs patient registration functions by collecting and entering demographic and insurance related information into computer system in order to set up patient accounts.
Referrals and/or Prior Authorizations:
Maintains current knowledge of insurance authorization and/or referral requirements
Obtains authorizations from insurance carriers in a timely manner.
Acts as a resource for patients and staff with authorization and/or referral related questions/problems requiring resolution.
Communicates authorization and/or referral information to patients and specialist offices in a timely manner.
Serves as a liaison between Primary Care and Specialty offices.
Responsible for coordinating medical record information for transmission to specialist's office.
Responsible for maintaining access to online resources.
Ensures authorization and/or referral information is properly documented in Epic.
If aware, informs physician of patient compliance with referral plan.
Maintains authorizations and/or referrals to ensure that specialty visits are covered (Specialty Offices).
Coordinates with Primary Care Offices as needed (Specialty Offices).
Informs physicians and management of any issues causing a delay in authorization process.
OTHER DUTIES AND RESPONSIBILITIES
Responsible for coordinating surgery details and appointments if applicable.
Obtains insurance eligibility and benefit details.
Performs other duties as assigned.
QUALIFICATIONS
Education and Experience
Required: High school diploma or GED. Six or more months of experience working in the office of a healthcare related facility. Experience using a PC in a Windows environment. Proficient in at least one of the following areas: CBO Site Requests, CRWQ, Surgery Scheduling, Hospital Tickets or Referrals.
Preferred: Experience working with ICD-10 and CPT coding.
Certificate/License
If work in the charge review work queue, then must attend and complete all work queue training and successfully pass all tests based on the guidelines listed in the Compliance Plan.
Knowledge, Skills and Abilities
Excellent verbal and written documentation and communication skills.
Knowledge of medical terminology,
Familiarity with procedural and diagnostic coding.
Familiarity with ICD and CPT coding methodology.
Knowledge of medical insurance, collections, and appointments.
Keyboarding ability.
Excellent customer service skills.
Excellent computer and keyboarding skills, including familiarity with Windows.
Excellent interpersonal and problem solve skills.
Ability to work in a team environment.
Ability to manage competing priorities.
Ability to engage others, listen and adapt response to meet others' needs.
Ability to perform job duties in a professional manner at all times.
Ability to align own actions with those of other team members committed to common goals.
Ability to understand, recall, and communicate, factual information.
Ability to understand, recall, and apply oral and/or written instructions or other information.
Ability to organize thoughts and ideas into understandable terminology.
Ability to apply common sense in performing job.
Work Schedule: Monday - Friday 8AM - 5PM
Patient Services Coordinator
Patient care coordinator job in Austin, TX
ABOUT AUSTIN REGIONAL CLINIC:
Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas' largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit *********************************************
PURPOSE
Serves as an initial point of contact in a clinic setting by performing check-in/check-out functions and booking patient appointments. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.
ESSENTIAL FUNCTIONS
Books appointments utilizing computer system. When booking appointments, also confirms and/or makes any changes to demographic information and notifies patient of account balance.
Greets patients and arrives them on computer system.
Verifies insurance eligibility by using online resources, Medifax, etc.
Ensures appropriate paperwork is complete and up-to-date and scans insurance card, if applicable.
Collects payments from patients, posts amounts, and balances drawer for end of day deposit.
Prints face sheets, receipts, and other documents as needed.
Notifies appropriate personnel of emergencies, messages, patient arrivals, etc.
Confirms in advance patient appointments.
Runs reschedule reports and books rescheduled appointments as necessary. Ensures report is accurate and current.
Verifies Worker's Compensation claims, ensures that paperwork is complete, and performs follow-up.
Assists patients with setting up payment plans.
Issues receipts for payment.
Books follow-up appointments.
Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
Regular and dependable attendance.
Follows the core competencies set forth by the Company, which are available for review on CMSweb.
Works holiday shift(s) as required by Company policy.
OTHER DUTIES AND RESPONSIBILITIES
May perform patient registration functions by collecting and entering demographic and insurance related information into computer system in order to set up patient accounts.
Creates master deposit as directed.
Responsible for handling the sort/distribute of Rightfax documents.
Processing onsite release of information requests.
Priority on-sight sorting, scanning, numbering loose papers
Runs wait list report and distributes as directed.
Performs other duties as assigned.
QUALIFICATIONS
Education and Experience
Required: High school diploma or GED. Experience using a PC in a Windows environment.
Preferred: Experience working in a medical setting.
Knowledge, Skills and Abilities
Knowledge of medical insurance.
Excellent customer service skills.
Excellent computer, 10-key and keyboarding skills, including familiarity with Windows.
Excellent interpersonal & problem solving skills.
Ability to work in a team environment.
Ability to manage competing priorities.
Ability to engage others, listen and adapt response to meet others' needs.
Ability to align own actions with those of other team members committed to common goals.
Excellent verbal and written communication skills.
Ability to perform job duties in a professional manner at all times.
Ability to understand, recall, and communicate, factual information.
Ability to understand, recall, and apply oral and/or written instructions or other information.
Ability to organize thoughts and ideas into understandable terminology.
Ability to apply common sense in performing job.
Work Schedule: Monday - Friday 8AM - 5PM