Patient care coordinator jobs in Chesapeake, VA - 202 jobs
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Patient Care Coordinator
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Patient Care Representative
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Patient Advocate
Health Care Coordinator
Scheduling Coordinator
Patient Service Representative
Medical Receptionist
Actalent
Patient care coordinator job in Portsmouth, VA
The Medical Receptionist serves as the first point of contact for patients and visitors, creating a welcoming and efficient front‐office experience. This role is responsible for greeting patients, managing check‐in and check‐out processes, scheduling appointments, answering phone calls, and maintaining accurate patient records. The Medical Receptionist also supports providers and clinical staff by coordinatingpatient flow and ensuring that administrative operations run smoothly. Strong communication skills, attention to detail, and the ability to multitask in a fast‐paced healthcare environment are essential.
Responsibilities
Greet patients and visitors in a courteous and professional manner
Answer and route phone calls; respond to patient inquiries
Schedule, confirm, and manage appointments
Check in and check out patients; verify insurance information
Collect co‐pays and process payments
Maintain accurate and confidential patient records
Coordinate with medical staff to support patient flow
Perform general administrative tasks such as filing, scanning, and data entry
Other duties as needed.
Qualifications
High school diploma or equivalent
Prior medical office or customer service experience preferred
Strong organization, communication, and computer skills
Familiarity with electronic medical records (EMR) systems is a plus
Schedule:
100% onsite 745am-5pm Mon-Fri, no weekends or holidays
Job Type & Location
This is a Contract to Hire position based out of Portsmouth, NH.
Pay and Benefits
The pay range for this position is $19.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Portsmouth,NH.
Application Deadline
This position is anticipated to close on Jan 21, 2026.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.
$19-20 hourly 5d ago
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Patient Service Representative
Patient First 4.3
Patient care coordinator job in Virginia Beach, VA
The responsibilities of this job include, but are not limited to, the following:
Assisting patients using the kiosk prior to registration.
Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated.
Respectfully handling Physician and Nurse requests in a timely manner.
Communicating information about Patient First's billing policies, including insurable and non-insurable charges, as needed.
Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.
Verifying all patient demographic, health, pharmacy, and insurance information.
Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.
Referring billing questions to the appropriate parties as needed.
Collecting money and issuing receipts for a patient's visit, diagnostic studies, and supplies as prompted by the electronic medical record system.
Discharging the patient and processing incurred charges.
Completing all cash management duties to include counting and accounting for money collected at the end of the shift.
Receiving, sending, and distributing correspondence as directed.
Filing and scanning medical documents and office forms as directed.
Completing assigned checklists and Policy Manager tasks within the assigned shift.
Answering all incoming calls and distributing messages in a timely manner.
Assisting with other assignments as directed.
Demonstrating an efficient understanding of the electronic medical record system.
Receiving, moving, and stocking ordered supplies.
Cleaning the front office work area and other maintenance assignments as directed.
Verifying daily reports are run at the end of the day.
Attending staff meetings as directed.
Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patientcare or to maintain center operations).
Operating, using, and maintaining medical and office equipment as trained.
Participating in maintenance assignments when necessary and as directed.
Providing positive, warm, and friendly service in all interactions.
Completing other duties as directed
Minimum education and professional requirements include, but are not limited to, the following:
Must be 18 years of age or older.
Basic typing skills.
Minimum one year of clerical experience preferred.
High school graduate or equivalent.
Ability to sit, stand, and walk for up to 7 hours at a time.
Ability to lift up to 25 pounds.
Excellent visual, verbal, written, and typed communication skills.
Ability to prioritize and multitask.
Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.
$30k-34k yearly est. Auto-Apply 12d ago
GEC - Patient Care Representative
Us Eye
Patient care coordinator job in Chesapeake, VA
PATIENTCARE REPRESENTATIVE About US EYE: US Eye, is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation's leading multi-specialty physician groups providing patients with care in ophthalmology, optometry, dermatology and facial surgery. With 50 clinics and 5 surgery centers, led by 95 providers and more than 1,000 team members system wide, we deliver world class care to patients throughout Florida, the Carolinas and Virginia.
About Griffey Eye Care: At Griffey Eye Care & Laser Center in Chesapeake, Virginia, our doctors and staff are dedicated to providing you with the most thorough, gentle, and modern service for your eye care needs. With over 50 years of combined service and experience in coastal Virginia as well as North Carolina we are dedicated to helping you see clearly. Our highly trained staff provide our patients with the most up-to-date technical and surgical techniques, with a personal touch. We take the time to ensure that each of our patients are fully informed of their options regarding cataract surgery, glaucoma treatment, vision correction, PRK or LASIK Surgery, eyeglasses, contact lenses, preventative or ongoing care, and whatever is needed to ensure the best eye care possible. At Griffey Eye Care, your eyes are our focus.
Job Summary: PatientCare Representatives are responsible for maintaining a friendly, professional environment as our first, and last, point-of-contact for our patients. It is important that PatientCare Representatives are polite, attentive, and organized to enhance the overall patient experience.
Essential Job Functions:
Greet and direct all patients, visitors, and staff upon entry of the practice. Monitor the reception areas throughout the day and provide assistance as needed.
Provide a pleasant, and prompt check-in experience for all patients by verifying necessary information and assisting with any questions they may have around the patient questionnaires and forms.
Print daily team/physician schedules as evidenced by the schedule of appointments for that day.
Attend to walk-in patients, scheduling inquiries, and prescription/record pick-up as necessary.
Disseminate pertinent information using telephone systems and/or computer software systems as appropriate.
Cross-check and update next-day charts as evidenced by the appointment schedule.
Maintain an orderly and pleasing workspace that ensures both integrity and safety for our patients and staff.
Complete appointment confirmation calls based on the patient appointment schedule.
Collect any necessary co-payments, non-covered service fees, and/or any existing account balances during the patient check-out period.
Fill out essential reports and forms as requested.
Additional administrative responsibilities as needed.
Competencies:
Demonstrated knowledge of material, methods, instruments, and equipment.
Demonstrated ability to read, write, and perform mathematical calculations.
Ability to follow oral and written instructions.
Demonstrated ability to multi-task, work in a fast-paced environment, and manage time appropriately in an effort to meet the deadlines and requirements of the organization.
Education and Experience:
High school diploma.
Experience with Microsoft Office products.
Prior experience in a customer service role.
Must be able to work under pressure and respond to patient requests in a positive manner.
Associate's degree (preferred).
Position Type and Expected Hours of Work:
This is a full-time position located in [CITY, STATE]
Days and hours are
Travel to other locations as necessary
Benefits:
401(K) Company Match
Medical and Dental Insurance
Vision Benefits
Flexible Spending Accounts
Pet Insurance
Disability Insurance
Life Insurance
Continuing Education
Paid Time Off
US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
$27k-35k yearly est. 28d ago
Part-Time Front Desk Coordinator - Chesapeake, VA
The Joint Chiropractic 4.4
Patient care coordinator job in Chesapeake, VA
Front Desk Coordinator - Part-Time
A better way to deliver care starts here! The Joint Chiropractic is revolutionizing access to care by delivering high-quality, affordable chiropractic services in a convenient retail setting. As the largest operator, manager, and franchisor of chiropractic clinics in the U.S., The Joint delivers more than 12 million patient visits annually across nearly 1,000 locations. Recognized by Forbes, Fortune, and Franchise Times, we are leading a movement to make wellness care more accessible to all.
Position Summary
We are seeking a goal-oriented, proactive, and service-minded Front Desk Coordinator to join our team. This customer-facing role plays a key part in patient experience, front office operations, and clinic growth. If you're passionate about health and wellness, love helping people, and thrive in a fast-paced retail healthcare setting, this is the opportunity for you.
Key Responsibilities
Greet and check in patients, providing a friendly and professional first impression
Manage the flow of patients through the clinic in a timely, organized manner
Present and sell wellness plans and membership packages confidently and accurately
Support the clinic's sales goals by converting new and returning patients into members
Answer phone calls and assist with appointment scheduling and patient inquiries
Re-engage inactive members and maintain up-to-date patient records using POS software
Assist with clinic marketing efforts and community outreach
Maintain a clean, organized front desk and clinic environment
Collaborate with team members and chiropractors to ensure a positive patient experience
Qualifications
High school diploma or equivalent required
Minimum one year of customer service and sales experience preferred
Strong phone, computer, and multitasking skills
Energetic, motivated, and confident in a goal-driven environment
Positive attitude with a team-oriented mindset
Must be able to stand/sit for long periods and lift up to 50 pounds
Office management or marketing experience is a plus
Schedule
This role requires open availability on week days and weekends.
Compensation and Benefits
Starting pay: $16.50 per hour
Opportunities for career growth within The Joint network
Why Join Us
When you join The Joint, you're not just starting a new job-you're joining a movement. Our innovative model removes the barriers to care so that you can focus on what matters: helping patients feel better every day. You'll enjoy the stability of a full-time role, the freedom to grow your skills, and the support of a values-driven company where Trust, Respect, Accountability, Integrity, and Excellence shape every decision.
Business Structure
You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own terms of employment, including wage and benefit programs, which may vary.
Ready to Join the Movement?
Apply today and start moving your career in the direction you want. For more information, visit ***************** or follow the brand on Facebook, Instagram, Twitter, YouTube and LinkedIn.
$16.5 hourly Auto-Apply 36d ago
Full Time Home Care Service Coordinator
Addus Homecare Corporation
Patient care coordinator job in Chesapeake, VA
To apply via text, text 10090 to ************. Responsible for scheduling and supervising in-home care workers and clients in a geographic area. If you seek a challenging position with the satisfaction of knowing that you have helped older people and people with disabilities live safely at home, this is the job for you! Supervisory and/or home care experience preferred.
Hours: Full Time: In office: Monday- Friday 8am - 5pm.
Location: Addus HomeCare 4361 Indian River Rd. Chesapeake, VA 23325-3115
At Addus we offer our team the best:
* Medical, Dental and Vision Benefits
* Monthly Bonus
* Daily Pay
* Continued Education
* PTO Plan
* Retirement Planning
* Life Insurance
* Employee discounts
Essential Duties:
* Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
* Provides alternate coverage to ensure the client's care plan is followed and client services are not interrupted.
* Contacts care providers and clients to provide service updates
* Conducts monthly client wellness calls and conducts home visits as required
* Provides thorough, complete follow-through on escalated client complaints and theft claims
* Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company's policies and guidelines
* Ensures the appearance of the branch's open environment is professional: neat, clean, orderly and generally free of clutter
* Maintains a high degree of confidentiality at all times due to access to sensitive information
* Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency
* Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements
* Abides by all regulations, policies, procedures and standards
Position Requirements & Competencies:
* Must have high school diploma or equivalent.
* 1 year of Industry experience required
* Interpersonal, organizational and communication skills.
* Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.
* Must have reliable transportation.
Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
To apply via text, text 10090 to ************.
#ACADCOR #IndeedADCOR #CBACADCOR #DJADCOR
$35k-52k yearly est. 8d ago
Full Time Home Care Service Coordinator
Addus Homecare
Patient care coordinator job in Chesapeake, VA
To apply via text, text 10090 to ************.
Responsible for scheduling and supervising in-home care workers and clients in a geographic area. If you seek a challenging position with the satisfaction of knowing that you have helped older people and people with disabilities live safely at home, this is the job for you! Supervisory and/or home care experience preferred.
Hours: Full Time: In office: Monday- Friday 8am - 5pm.
Location: Addus HomeCare 4361 Indian River Rd. Chesapeake, VA 23325-3115
At Addus we offer our team the best:
Medical, Dental and Vision Benefits
Monthly Bonus
Daily Pay
Continued Education
PTO Plan
Retirement Planning
Life Insurance
Employee discounts
Essential Duties:
Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
Provides alternate coverage to ensure the client s care plan is followed and client services are not interrupted.
Contacts care providers and clients to provide service updates
Conducts monthly client wellness calls and conducts home visits as required
Provides thorough, complete follow-through on escalated client complaints and theft claims
Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company s policies and guidelines
Ensures the appearance of the branch s open environment is professional: neat, clean, orderly and generally free of clutter
Maintains a high degree of confidentiality at all times due to access to sensitive information
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency
Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements
Abides by all regulations, policies, procedures and standards
Position Requirements & Competencies:
Must have high school diploma or equivalent.
1 year of Industry experience required
Interpersonal, organizational and communication skills.
Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.
Must have reliable transportation.
Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
To apply via text, text 10090 to ************.
#ACADCOR #IndeedADCOR #CBACADCOR #DJADCOR
$35k-52k yearly est. 8d ago
Patient Care Representative
Urology of Virginia 4.3
Patient care coordinator job in Virginia Beach, VA
Urology of Virginia (UVA) has a long history of providing comprehensive and quality care to the entire Hampton Roads region, including northeastern North Carolina. Our clinical care team consists of board certified urologists most of whom are fellowship trained, nationally recognized, awarded and published. Working in a team based environment, our mission is to help patients optimize their urological health.
Job Overview
We are seeking a PatientCare Representative (PCR) who will be the initial point of contact for patients and serve as the “face” of the practice. The PCR's primary role is to manage patient check-in and/or check-out with the utmost courtesy, respect and professionalism.
General Duties and Responsibilities:
Greeting patients and checking them in
Answering phones
Scheduling appointments
Verifying of insurance
Strong written and oral communication skills
Critical thinking skills
Understanding medical terminology
Ability to operate basic office equipment and other general office duties as assigned
Ability and willingness to cross train throughout the department
Requirements
1-3 years of recent clerical and administrative experience in a medical setting
Excellent Customer Service Skills
High School Diploma or GED required
Equal employment opportunity for all is a very important philosophy for our practice. We will evaluate all applicants and employees without regard to race, color, religion, national origin, sex, age, non-disqualifying disability, history of military service, genetic information, or any other status protected by law. This policy applies to all employment practices, including, but not limited to, recruitment, employment, assignments, promotions, reassignments or transfers, disciplinary matters, establishment of rates of pay or other compensation, and selection for training programs.
$30k-34k yearly est. 60d+ ago
Physical Therapy Patient Services Coordinator
Jordan Young Institute 3.2
Patient care coordinator job in Virginia Beach, VA
Physical Therapy Patient Service Coordinator
Jordan Young Institute, Virginia Beach, VA
Who we are:
Jordan Young Institute (JYI) is a well-respected private orthopedic practice comprised of highly trained, board-certified orthopedic surgeons, neurosurgeons, physical medicine and rehabilitation physicians, sports medicine physicians, physical therapists, and athletic trainers devoted to delivering patients with the highest orthopedic care possible. Our commitment to finding the best solutions for individual needs sets us apart from the competition. We take pride in providing exceptional care while remaining friendly, courteous, and efficient. The Jordan Young Institute is recruiting for a Physical Therapy Patient Service Coordinator.
What you will do:
Check in and greet new and existing patients with the primary role of customer service and patientcare.
Receive and direct incoming telephone calls.
Accurately document messages and forward to therapists and personnel in a timely manner.
Checks designated voicemail boxes on a regular basis and ensures timely follow-up on all calls.
Appropriately schedules patient appointments; obtains complete and accurate medical, demographic and insurance information, and informs patients of Practice Financial Policy; directs calls to the JYI Billing department as appropriate for questions regarding insurance or payment issues.
Obtain and explain insurance benefits to patients.
Manages cancellation list, filling open slots wherever possible, and assisting in the creating of templates and PT schedules.
Ensures patients present with required referrals and has good understanding of the PT Direct Access guidelines in VA.
Attain insurance authorizations at the direction of the PT Auth personnel.
Generates new patient charts, flowsheets and paperwork.
Ensures new patients complete appropriate forms and sign consent and financial agreement prior to visit with provider; ensures all required forms are placed in the appropriate order in the medical record
Accurately and efficiently enters patient information into computer program; registers new patients and updates established patient information with demographic and/or insurance changes.
Notifies therapist or aide of patient readiness in a timely manner with delivery of patient charts. Seeks assistance when appropriate to maintain optimal patient flow
Updates printed schedule with add-on or cancelled appointments and promptly notifies the billing of any new patients added on
Collects co-pay, deductible, coinsurance, today's visit charges, past due visit charges, DME payments; documents payments in computer system and control log; provides receipt to patient; reconciles control sheet with computer system.
Forwards all cash and checks to the Practice Administrator for preparation of deposit slip.
Schedules follow up appointments as necessary
Performs tasks associated with the "opening & closing" of the office (including the straightening of the waiting room)
Coordinates administrative supply orders
Manages the rescheduling of patients when a therapist has a change in schedule
Performs basic administrative tasks including scanning and faxing documentation
May need to perform coverage for Physical Therapy Technicians that may include but not limited to the following:
Wiping down the clinic tables daily.
Responsible for putting laundry away when it arrives as well as stocking the cabinets as needed.
Assisting the therapists with their patient as needed. This includes triaging patients to the clinic area, setting patients up on stimulators, ice, heat, bringing the therapists patient charts, copying and printing exercises, as well as any other duties as assigned.
Helping with filing, checking in and out patients, confirming appointments, or any other front desk duties as needed.
Maintaining detailed knowledge of practice management and other computer software as it relates to job functions.
Maintaining patient confidentiality; complying with HIPPA and compliance guidelines established by the practice.
Reporting any problems to management.
Anticipates schedule of patients and helps therapist accordingly.
Keep all areas stocked with supplies
Other duties as assigned.
We'd love to hear from you if you:
Have a high school diploma or greater.
Excellent written and verbal communication skills.
Able to multi-task and capable of remaining calm in stressful situations.
Able to use a multi-line telephone system and the billing computer program
Demonstrates keyboard proficiency.
Demonstrate working knowledge of medical terminology and willing to learn various EMR systems for administrative and scheduling purposes.
Demonstrate excellent customer service.
What we offer:
We strive to enrich the lives of our team and offer a variety of health and wellness benefits including medical and dental benefits, employer-paid short-term and long-term disability coverage, a matching 401K program, generous paid time off, and an environment that celebrates continuous learning and development.
Equal Opportunity Employer
Aligned Orthopedic Partners is an equal-opportunity employer. We promote diversity of thought, culture, and background. We celebrate what makes us different and are committed to building a team that represents a variety of experiences. All employment is decided on the basis of qualifications, merit, and business need.
$38k-47k yearly est. 10d ago
Fleet Resources Coordination Services Scheduler
Tekla Research 4.0
Patient care coordinator job in Norfolk, VA
Must be a U.S. Citizen Clearance Required: Active Secret
Education: Not specified
Experience:
2 years' experience in scheduling Fleet resources in support of operations, training, and/or testing.
Experience presenting written and oral briefs to high-level military and civilian managers.
Position Description:
Coordinator and scheduler of all Fleet support for East Coast Developmental and Operational Test events
Professional and in-depth knowledge of Combined Fleet Forces Command Operation Order 2000 (CFFC OPORDER 2000) and COMPACFLT Operation Order 201 to include a full understanding of Fleet resources and how scheduling of Fleet resources for DT and OT testing is accomplished.
An in-depth knowledge of SECNAV 5000 series instructions and the Navy acquisition process as it relates to T&E.
Benefits:
Medical, Dental, & Vision Plan, short- and long-term disability, accidental death & dismemberment, 401K retirement & matching, Tuition assistance program, direct deposit, leave package and 11 paid federal holidays.
Salary:
The projected salary range for this position is $89,000-$105,000; however, this is not a guarantee of salary. Salary will be set based on experience and contractual requirements.
$30k-38k yearly est. 12d ago
PEC OPH/Patient Engagement Center Advocate
Eye Care Partners 4.6
Patient care coordinator job in Norfolk, VA
Job Title: Patient Engagement Center Advocate Pay: $ 17.00/HR; No Negotiation is Fully Remote, Paid Remote Training * Please note location and time zone* Must Live in 1 of these 18 States - No exceptions! * Missouri * Florida * Kansas * Kentucky * Pennsylvania
* Virgina
* New Jersey
* Texas
* Minnesota
* Michigan
* Oklahoma
* Alabama
* North Carolina
* Georgia
* Illinois
* Ohio
* Indiana
* Arizona
Job Summary
The Patient Engagement Center Advocate role will provide service to patients and providers via inbound and outbound calls while scheduling appointments, capturing messages for the clinic staff and providers, and addressing the needs of the customer with occasional guidance while ensuring KPI goals are met.
Duties and Responsibilities
* • Respond to incoming phone calls for all sites promptly and in an exceptional quality manner.
* • Appropriately schedule patient appointments in our EMR system based on physician preferences.
* • Clearly and concisely document patient requests and pertinent information via EMR so that we can successfully respond to patient needs.
* • Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals.
* • Coordinates work efforts with other team members to achieve an efficient workflow within the office.
* • Maintain strong knowledge of all site protocols and physician schedules/changes to ensure appropriate information is provided to patients.
* • Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
* • Performs other duties that may be necessary or in the best interest of the organization.
Education, Licensure & Certification Requirements
* High School or GED
Experience Requirements
* 1+ years related experience in a call center, customer service, medical office or as a receptionist.
* Previous medical office experience preferred; previous optometric or ophthalmic experience strongly preferred.
Knowledge, Skills and Abilities Requirements
* • Ability to multi-task and work multiple computer programs at once
* • Ability to adapt to change based on business needs
* • Professional in appearance and actions
* • Logical and Critical thinking skills
* • Customer-focused with excellent written, listening and verbal communication skills
* • Enjoys learning new technologies and systems
* • Detail oriented, professional attitude, reliable
* • Exhibits a positive attitude and is flexible in accepting work assignments and priorities
* • Meets attendance and tardiness expectations
* • Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
* • Interpersonal skills to support customer service, functional, and teammate support need
* Able to communicate effectively in English, both verbally and in writing
* • Ability for basic to intermediate problem solving, including mathematics
* • Intermediate to advanced computer operation
* Proficiency with Microsoft Excel, Word, and Outlook
* • Specialty knowledge of systems relating to job function
* E360/NextGen or applicable EMR system, credentialing eligibility program, phone system.
* • Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines
Location
For remote team members, maintain the ability to work in a remote environment while performing required duties and remaining patient focused. Able to work varying shifts including early mornings/evenings to attend meetings and cross training or support other initiatives. The team member is responsible for providing and maintaining a workspace where interruptions are controlled during work hours. The work area should have minimum noise and distraction and be suitable for guarding confidential Company information
If you need assistance with this application, please contact **************
Please do not contact the office directly - only resumes submitted through this website will be considered.
NOTE: s are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
$17 hourly Auto-Apply 1d ago
Clinician II - Registration Specialist
City of Chesapeake Portal 4.1
Patient care coordinator job in Chesapeake, VA
Chesapeake Integrated Behavioral Healthcare is currently seeking an energetic and passionate Clinician II to serve as the Registration Specialist who will triage walk-ins/phone calls and complete registrations for individuals seeking CIBH services through the Same Day Access clinic. Typical Tasks include: The Clinician II will triage walk-ins/phone calls from individuals seeking CIBH services through the Same Day Access clinic to determine the need for services and level of care as well as completes registrations on individuals seeking CIBH services. Maintains records for area of responsibility, which may include collecting data on things such as the population of individuals served, needs of individuals, barriers to engagement, wait times for Same Day Access clinic, etc. Will assist with monitoring incoming Same Day Access calls and monitoring the call log as well as managing BI reports Interfaces with front desk staff, schedules clinical intake assessment and serves as a liaison between individuals and intake clinicians The Clinician II provides resources, information, and support to individuals and family members. Assess for crisis situations and assist with resolution in accordance with policies and procedures and through coordination with ES and Crisis-Stabilization departments. Completes SDA clerical work when needed. The Clinician II also coordinates and collaborates with internal departments and community referrals to identify supports needed to assist individuals with accessing CIBH services. Completes data reports on program when asked by program supervisor Performs other related duties as assigned. The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.
Required Qualifications
VOCATIONAL / EDUCATIONAL REQUIREMENT : Requires a bachelor's degree in social work, psychology, closely related field, or another degree as approved by the Virginia Department of Health Professions. EXPERIENCE REQUIREMENT : In addition to satisfying the vocational/education standards, this position requires a minimum of two years of related, full-time equivalent experience. Qualified Mental Health Professional ( QMHP - Adult or Child) is required. CPR , First Aid within 3 months of hire. SPECIAL REQUIREMENT : Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
Preferred Qualifications
Community Services Board or Behavioral Health experience preferred. Experience working with populations to include individuals across the lifespan, those with serious mental illness, individuals with intellectual or developmental disabilities, individuals with substance use disorders, and individuals connected to the legal system.
Work Schedule
Monday - Friday Hours: 8:00am to 4:30pm
$22k-25k yearly est. 60d+ ago
Global Registration Specialist - Cosmetic Services
Registrar Corp 3.6
Patient care coordinator job in Hampton, VA
Remote | Full-Time | Hourly Pay: $21|
Registrar Corp's mission is to promote consumer health and safety by providing over 35,000 food, cosmetic, medical device, and drug clients in 180 countries with compliance software and services. We're a fast growing team spanning 21 offices worldwide and always looking for talented and dedicated professionals to join us.
We are currently seeking a Global Cosmetic Regulatory Specialist to support our expanding portfolio of cosmetic clients worldwide. This role is ideal for someone with a strong foundation in cosmetic regulations and a passion for helping companies navigate complex compliance landscapes. You will play a key role in supporting regulatory submissions, developing internal SOPs, and contributing to the creation of new services that align with evolving global standards, including FDA MoCRA, Health Canada, and U.S. state-level regulations.
If you have exceptional attention to detail, solid organizational skills, and enjoy communicating with international clients - We encourage you to apply today for our Registration Specialist position!
Role Responsibilities
Customer Communication: Communicate with international customers via phone and email
Document Control: Retrieve and compile information as requested from records, emails, and other documents.
Data Management: Perform administrative and data entry tasks, including analyzing and interpreting Microsoft Excel data and managing databases.
Quality Assurance: Review forms, data, and other information to ensure accuracy and conformance to established procedures and policies.
Regulatory Compliance and Submissions: Verify data for accuracy, completeness, and compliance with established procedures to submit data to the federal government. Compile and submit data to regulatory authorities in compliance with established procedures.
SOP Development: Assist in the development and documentation of Standard Operating Procedures (SOPs) for internal teams and client-facing services.
Cross-Functional Collaboration: Collaborate with cross-functional teams to design and implement new regulatory services.
Required Skills and Experience
At least 2 years of experience working in regulatory affairs, compliance, customer service, administrative, or data entry-driven role.
Experience developing or maintaining SOPs or regulatory documentation.
Strong problem-solving and critical thinking skills.
Ability to diagnose client needs and build relationships through a consultative approach.
Understanding of cosmetic regulations (FDA, Health Canada, EU, etc.) is highly preferred.
Perks and Benefits
Remote eligibility for states listed below
Comprehensive benefits package including medical, dental, vision, mental health services, 401(k) with company match, and paid time off
Work environment focused on innovation and collaboration
Fun, collaborative work environment
Compensation target $21/ hour
Registrar Corp currently supports the long-term work of employees in the following US states: Alabama, Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kansas, Maryland, Michigan, Minnesota, Missouri, Mississippi, Nebraska, New Jersey, New York, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Puerto Rico, South Carolina, Tennessee, Texas, Utah, Virginia, and West Virginia.
Registrar Corp is a global compliance and training company established in 2003.
Registrar Corp is not a government agency. Registrar Corp is not affiliated with the U.S. FDA
#LI-REMOTE #LI-MO1
$21 hourly 60d+ ago
Care Coordinator - Part-time
Peninsula Agency On Aging 3.3
Patient care coordinator job in Newport News, VA
Position Description CARECOORDINATOR - Part-time Peninsula Agency on Aging (PAA) is currently seeking an individual to serve as CareCoordinator to identify, assess, advocate, and provide information and referrals to individuals over the age of 60 and their caregivers.
Introduction
Peninsula Agency on Aging has been providing services that have enabled seniors to live independently since 1974. Our mission is to support the independence and quality of life of Peninsula residents, primarily 60 years and over, by advocating, arranging, or providing vital human services.
Core Competencies
Our staff value and model empathy and compassion, reliability, ability, respect for all, and communicating with kindness.
Key Responsibilities
As a CareCoordinator, you will utilize interviewing skills to screen and complete in-home assessments of persons 60+ for home delivered meals, personal care, adult day care, and other community programs, assist persons 60+ and their caregivers in securing needed agency and community services including providing information, making referrals, assisting with completing applications, and following up to assure the services are provided, refer all suspected situations of adult abuse, neglect, exploitation to the Department of Social Services, maintain current and accurate client records and prepare reports as required, and enter client assessment data into database.
Essential Skills and Experience
We are looking for applicants with a degree from an accredited college or university in Social Work, related field, with community service experienced preferred. Applicants will possess excellent oral, written, and interviewing skills; ability to relate to elders and family caregivers from diverse cultural backgrounds; work with individuals who have literacy and/or physical limitations; ability to maintain effective working relationships with clients, family caregivers, other professional staff, community agencies, and the general public; knowledge of Person Centered principals and services available to older adults, working knowledge of Microsoft Office Suite; valid driver's license (required).
Benefits
In addition to our highly accessible central location in Newport News, Peninsula Agency on Aging offers a competitive hourly rate, vacation and sick leave, agency paid life insurance, 403b plans, and an inclusive work environment that is flexible, friendly, positive, and rewarding.
Part-time, 20 hrs/wk
Individuals age 60+ encouraged to apply.
Type: Full-time Pay: $21.63 to $22.95 per HOUR
$21.6-23 hourly 10d ago
Front Desk - Medical office - M-F, no weekends, full benefits, national growth opportunities
Virginia Eye Institute 4.4
Patient care coordinator job in Norfolk, VA
Company: Virginia Eye Consultants Job Title: PatientCoordinator Department: Ophthalmology Reports To: PatientCoordinator Supervisor Location: This is a full-time position located in Norfolk, VA and does require occasional travel to satellite offices in Virginia Beach, Suffolk, and Hampton. We pay mileage!
SUMMARY
A PatientCoordinator is trained to act as the first point of contact for our patients where they set the tone for the patient's visit through excellent patientcare. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
Answer phones (both external and internal); assure prompt, courteous service at all times
Practice urgency at all times with patients' time, as well as Doctor's time and schedule
Manage patient flow in the office
Knowledge of common fees charged for common visits and collect correct payments
Complete daily reconciliations / close day / countdown cash drawer
General office duties and cleaning to be assigned by manager
QUALIFICATIONS
Ability to interact with all levels of employees in a courteous, professional manner at all times
Desire to gain industry knowledge and training
Demonstrates initiative in accomplishing practice goals
Ability to grow, adapt, and accept change
Consistently creating a positive work environment by being team-oriented and patient-focused
Commitment to work over 40 hours to meet the needs of the business
Reliable transportation that would allow employee to go to multiple work locations with minimal notice
EDUCATION AND/OR EXPERIENCE
Minimum Required: High school diploma or general education degree (GED)
Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience
LICENSES AND CREDENTIALS
Minimum Required: None
SYSTEMS AND TECHNOLOGY
Proficient in Microsoft Excel, Word, PowerPoint, Outlook
PHYSICAL REQUIREMENTS
This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25-50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity-including color, depth, peripheral vision, and the ability to adjust focus-is required 100% of the time. Occasional driving or climbing may also be necessary.
Perks:
Full Benefits Package - Medical, Vision, Dental and Life Insurance
401k + Employer Matching
Paid Time Off and Paid Holidays
Paid Maternity Leave
Optical Education Reimbursement
Competitive Base Pay
If you need assistance with this application, please contact **************. Please do not contact the office directly - only resumes submitted through this website will be considered.
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
$37k-44k yearly est. Auto-Apply 18d ago
Memory Care Coordinator (Full-Time) - Gates House
Navion Senior Solutions
Patient care coordinator job in Gatesville, NC
Job Description
Gates House, a community of Navion Senior Living, is seeking a Memory CareCoordinator (Med Tech) to join its rapidly growing team. Our Memory CareCoordinator is responsible for the overall management of 12 apartments. You will assist in maintaining a resident's health and well-being in a home-like safe environment. We are looking for an experienced, energetic, take-charge leader who will ensure that our residents are engaged every day.
This is a Full-Time Opportunity! You must have a current Med Tech certification to apply!
Gates House has partnered with Tapcheck, revolutionizing the way team members get paid! Join our amazing team and be part of a groundbreaking mobile app that allows team members to access their earned wages instantly. Say goodbye to waiting for payday and the stress of financial instability. With Tapcheck, we believe in empowering team members and giving them more control over their finances. With our innovative technology and user-friendly interface, we are reshaping the world of payroll!
Responsibilities
Provide direct resident services and medication management when needed.
Responsible for the scheduling and supervision of resident care staff.
Coordinates and monitors the completion of daily assignments.
Responsible for the development of programming that meets the specific needs and abilities of residents residing in Memory Care.
Responsible for ensuring that personalized Memory Boxes are in place for each resident.
Works with Activities Coordinator to provide supervision and support for activities and outings.
Responsible for the completion/updating of resident service plans to reflect the specific needs/abilities of each resident.
Demonstrate ability to manage and respond appropriately to resident behaviors.
Communicate with physicians/other health care providers regarding the resident's health status when appropriate.
Maintain accurate and complete resident documentation.
Schedule tests ordered by the physician, assist residents in scheduling medical appointments and transportation.
Demonstrate competency in all areas of medication administration.
Maintain current knowledge of state regulations and community policies.
Assist with orientation and education of resident care staff.
Responsible for the evaluation and discipline of resident care staff.
Maintain current knowledge of the community's fire safety procedures, including the correct use of the fire alarm system.
Able to follow the designated plan of action in the event of a fire or other emergency.
Conduct/coordinate departmental meetings/trainings sessions.
Address resident/family complaints related to non-clinical issues.
Demonstrate courteous, polite and friendly attitude with residents, families, visitors and co-workers.
Requirements
Experience or training in an equivalent setting preferred.
MedTech certification
General understanding of and concern for the needs of seniors.
Aptitude and previous experience with Alzheimer's and memory impaired residents.
Ability to work in an environment conducive to caring for residents without posing a substantial. safety or health threat to self or others.
Ability to manage team processes and promote a team environment.
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k)
PTO for full time positions
Short- & Long-Term Disability Insurance
Life Insurance
Career Advancement Opportunities
#MTC
$28k-42k yearly est. 18d ago
Patient Services Coordinator/Receptionist
Atlantic Vision Partners LLC 4.5
Patient care coordinator job in Williamsburg, VA
We're Looking For A Front Desk Receptionist To Join Our Team
Are you dependable, self motivated, highly detail-orientated, have great leadership skills and a passion for creating an exceptional patient experience? If you are looking for career satisfaction with a dynamic company, we have the opportunity for you!
At Atlantic Vision Partners, you'll find an amazing culture because we want our employees to love coming to work and do what they love - helping our patients see more clearly. We provide you with support, unlimited career growth opportunities and unmatched resources to do amazing work.
Come where you can flourish!
The ideal candidate will have at least 2 years of medical office/administrative experience and be able to perform multiple tasks such as welcoming clients to the clinis, handling calls, and checking our patients in and out. This team member will be instrumental in ensuring patients have the most memorable, positive experience at our clinic.
We offer an incredible benefit package that includes medical, dental, employer paid life insurance, 401k with an employer match, 2 weeks paid time off, paid holidays (plus many more).
Atlantic Vision Partners is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
$29k-34k yearly est. Auto-Apply 60d+ ago
GEC - Patient Care Representative
Us Eye
Patient care coordinator job in Chesapeake, VA
PATIENTCARE REPRESENTATIVE About US EYE: US Eye, is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation's leading multi-specialty physician groups providing patients with care in ophthalmology, optometry, dermatology and facial surgery. With 50 clinics and 5 surgery centers, led by 95 providers and more than 1,000 team members system wide, we deliver world class care to patients throughout Florida, the Carolinas and Virginia.
About Griffey Eye Care: At Griffey Eye Care & Laser Center in Chesapeake, Virginia, our doctors and staff are dedicated to providing you with the most thorough, gentle, and modern service for your eye care needs. With over 50 years of combined service and experience in coastal Virginia as well as North Carolina we are dedicated to helping you see clearly. Our highly trained staff provide our patients with the most up-to-date technical and surgical techniques, with a personal touch. We take the time to ensure that each of our patients are fully informed of their options regarding cataract surgery, glaucoma treatment, vision correction, PRK or LASIK Surgery, eyeglasses, contact lenses, preventative or ongoing care, and whatever is needed to ensure the best eye care possible. At Griffey Eye Care, your eyes are our focus.
Job Summary: PatientCare Representatives are responsible for maintaining a friendly, professional environment as our first, and last, point-of-contact for our patients. It is important that PatientCare Representatives are polite, attentive, and organized to enhance the overall patient experience.
Essential Job Functions:
* Greet and direct all patients, visitors, and staff upon entry of the practice. Monitor the reception areas throughout the day and provide assistance as needed.
* Provide a pleasant, and prompt check-in experience for all patients by verifying necessary information and assisting with any questions they may have around the patient questionnaires and forms.
* Print daily team/physician schedules as evidenced by the schedule of appointments for that day.
* Attend to walk-in patients, scheduling inquiries, and prescription/record pick-up as necessary.
* Disseminate pertinent information using telephone systems and/or computer software systems as appropriate.
* Cross-check and update next-day charts as evidenced by the appointment schedule.
* Maintain an orderly and pleasing workspace that ensures both integrity and safety for our patients and staff.
* Complete appointment confirmation calls based on the patient appointment schedule.
* Collect any necessary co-payments, non-covered service fees, and/or any existing account balances during the patient check-out period.
* Fill out essential reports and forms as requested.
* Additional administrative responsibilities as needed.
Competencies:
* Demonstrated knowledge of material, methods, instruments, and equipment.
* Demonstrated ability to read, write, and perform mathematical calculations.
* Ability to follow oral and written instructions.
* Demonstrated ability to multi-task, work in a fast-paced environment, and manage time appropriately in an effort to meet the deadlines and requirements of the organization.
Education and Experience:
* High school diploma.
* Experience with Microsoft Office products.
* Prior experience in a customer service role.
* Must be able to work under pressure and respond to patient requests in a positive manner.
* Associate's degree (preferred).
Position Type and Expected Hours of Work:
* This is a full-time position located in [CITY, STATE]
* Days and hours are
* Travel to other locations as necessary
Benefits:
401(K) Company Match
Medical and Dental Insurance
Vision Benefits
Flexible Spending Accounts
Pet Insurance
Disability Insurance
Life Insurance
Continuing Education
Paid Time Off
US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
$27k-35k yearly est. 30d ago
Part-Time Front Desk Coordinator - Virginia Beach, VA
The Joint Chiropractic 4.4
Patient care coordinator job in Virginia Beach, VA
Front Desk Coordinator - Part-Time
A better way to deliver care starts here! The Joint Chiropractic is revolutionizing access to care by delivering high-quality, affordable chiropractic services in a convenient retail setting. As the largest operator, manager, and franchisor of chiropractic clinics in the U.S., The Joint delivers more than 12 million patient visits annually across nearly 1,000 locations. Recognized by Forbes, Fortune, and Franchise Times, we are leading a movement to make wellness care more accessible to all.
Position Summary
We are seeking a goal-oriented, proactive, and service-minded Front Desk Coordinator to join our team. This customer-facing role plays a key part in patient experience, front office operations, and clinic growth. If you're passionate about health and wellness, love helping people, and thrive in a fast-paced retail healthcare setting, this is the opportunity for you.
Key Responsibilities
Greet and check in patients, providing a friendly and professional first impression
Manage the flow of patients through the clinic in a timely, organized manner
Present and sell wellness plans and membership packages confidently and accurately
Support the clinic's sales goals by converting new and returning patients into members
Answer phone calls and assist with appointment scheduling and patient inquiries
Re-engage inactive members and maintain up-to-date patient records using POS software
Assist with clinic marketing efforts and community outreach
Maintain a clean, organized front desk and clinic environment
Collaborate with team members and chiropractors to ensure a positive patient experience
Qualifications
High school diploma or equivalent required
Minimum one year of customer service and sales experience preferred
Strong phone, computer, and multitasking skills
Energetic, motivated, and confident in a goal-driven environment
Positive attitude with a team-oriented mindset
Must be able to stand/sit for long periods and lift up to 50 pounds
Office management or marketing experience is a plus
Schedule
This role requires open availability on week days and weekends.
Compensation and Benefits
Starting pay: $16.50 per hour
Opportunities for career growth within The Joint network
Why Join Us
When you join The Joint, you're not just starting a new job-you're joining a movement. Our innovative model removes the barriers to care so that you can focus on what matters: helping patients feel better every day. You'll enjoy the stability of a full-time role, the freedom to grow your skills, and the support of a values-driven company where Trust, Respect, Accountability, Integrity, and Excellence shape every decision.
Business Structure
You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own terms of employment, including wage and benefit programs, which may vary.
Ready to Join the Movement?
Apply today and start moving your career in the direction you want. For more information, visit ***************** or follow the brand on Facebook, Instagram, Twitter, YouTube and LinkedIn.
$16.5 hourly Auto-Apply 35d ago
Patient Care Representative
Urology of Virginia PLLC 4.3
Patient care coordinator job in Virginia Beach, VA
Job DescriptionDescription:
Urology of Virginia (UVA) has a long history of providing comprehensive and quality care to the entire Hampton Roads region, including northeastern North Carolina. Our clinical care team consists of board certified urologists most of whom are fellowship trained, nationally recognized, awarded and published. Working in a team based environment, our mission is to help patients optimize their urological health.
Job Overview
We are seeking a PatientCare Representative (PCR) who will be the initial point of contact for patients and serve as the “face” of the practice. The PCR's primary role is to manage patient check-in and/or check-out with the utmost courtesy, respect and professionalism.
General Duties and Responsibilities:
Greeting patients and checking them in
Answering phones
Scheduling appointments
Verifying of insurance
Strong written and oral communication skills
Critical thinking skills
Understanding medical terminology
Ability to operate basic office equipment and other general office duties as assigned
Ability and willingness to cross train throughout the department
Requirements:
1-3 years of recent clerical and administrative experience in a medical setting
Excellent Customer Service Skills
High School Diploma or GED required
Equal employment opportunity for all is a very important philosophy for our practice. We will evaluate all applicants and employees without regard to race, color, religion, national origin, sex, age, non-disqualifying disability, history of military service, genetic information, or any other status protected by law. This policy applies to all employment practices, including, but not limited to, recruitment, employment, assignments, promotions, reassignments or transfers, disciplinary matters, establishment of rates of pay or other compensation, and selection for training programs.
$30k-34k yearly est. 24d ago
Physical Therapy Patient Services Coordinator
Jordan Young Institute 3.2
Patient care coordinator job in Virginia Beach, VA
Job DescriptionDescription:
Physical Therapy Patient Service Coordinator
Jordan Young Institute, Virginia Beach, VA
Who we are:
Jordan Young Institute (JYI) is a well-respected private orthopedic practice comprised of highly trained, board-certified orthopedic surgeons, neurosurgeons, physical medicine and rehabilitation physicians, sports medicine physicians, physical therapists, and athletic trainers devoted to delivering patients with the highest orthopedic care possible. Our commitment to finding the best solutions for individual needs sets us apart from the competition. We take pride in providing exceptional care while remaining friendly, courteous, and efficient. The Jordan Young Institute is recruiting for a Physical Therapy Patient Service Coordinator.
What you will do:
Check in and greet new and existing patients with the primary role of customer service and patientcare.
Receive and direct incoming telephone calls.
Accurately document messages and forward to therapists and personnel in a timely manner.
Checks designated voicemail boxes on a regular basis and ensures timely follow-up on all calls.
Appropriately schedules patient appointments; obtains complete and accurate medical, demographic and insurance information, and informs patients of Practice Financial Policy; directs calls to the JYI Billing department as appropriate for questions regarding insurance or payment issues.
Obtain and explain insurance benefits to patients.
Manages cancellation list, filling open slots wherever possible, and assisting in the creating of templates and PT schedules.
Ensures patients present with required referrals and has good understanding of the PT Direct Access guidelines in VA.
Attain insurance authorizations at the direction of the PT Auth personnel.
Generates new patient charts, flowsheets and paperwork.
Ensures new patients complete appropriate forms and sign consent and financial agreement prior to visit with provider; ensures all required forms are placed in the appropriate order in the medical record
Accurately and efficiently enters patient information into computer program; registers new patients and updates established patient information with demographic and/or insurance changes.
Notifies therapist or aide of patient readiness in a timely manner with delivery of patient charts. Seeks assistance when appropriate to maintain optimal patient flow
Updates printed schedule with add-on or cancelled appointments and promptly notifies the billing of any new patients added on
Collects co-pay, deductible, coinsurance, today's visit charges, past due visit charges, DME payments; documents payments in computer system and control log; provides receipt to patient; reconciles control sheet with computer system.
Forwards all cash and checks to the Practice Administrator for preparation of deposit slip.
Schedules follow up appointments as necessary
Performs tasks associated with the "opening & closing" of the office (including the straightening of the waiting room)
Coordinates administrative supply orders
Manages the rescheduling of patients when a therapist has a change in schedule
Performs basic administrative tasks including scanning and faxing documentation
May need to perform coverage for Physical Therapy Technicians that may include but not limited to the following:
Wiping down the clinic tables daily.
Responsible for putting laundry away when it arrives as well as stocking the cabinets as needed.
Assisting the therapists with their patient as needed. This includes triaging patients to the clinic area, setting patients up on stimulators, ice, heat, bringing the therapists patient charts, copying and printing exercises, as well as any other duties as assigned.
Helping with filing, checking in and out patients, confirming appointments, or any other front desk duties as needed.
Maintaining detailed knowledge of practice management and other computer software as it relates to job functions.
Maintaining patient confidentiality; complying with HIPPA and compliance guidelines established by the practice.
Reporting any problems to management.
Anticipates schedule of patients and helps therapist accordingly.
Keep all areas stocked with supplies
Other duties as assigned.
We'd love to hear from you if you:
Have a high school diploma or greater.
Excellent written and verbal communication skills.
Able to multi-task and capable of remaining calm in stressful situations.
Able to use a multi-line telephone system and the billing computer program
Demonstrates keyboard proficiency.
Demonstrate working knowledge of medical terminology and willing to learn various EMR systems for administrative and scheduling purposes.
Demonstrate excellent customer service.
What we offer:
We strive to enrich the lives of our team and offer a variety of health and wellness benefits including medical and dental benefits, employer-paid short-term and long-term disability coverage, a matching 401K program, generous paid time off, and an environment that celebrates continuous learning and development.
Equal Opportunity Employer
Aligned Orthopedic Partners is an equal-opportunity employer. We promote diversity of thought, culture, and background. We celebrate what makes us different and are committed to building a team that represents a variety of experiences. All employment is decided on the basis of qualifications, merit, and business need.
Requirements:
How much does a patient care coordinator earn in Chesapeake, VA?
The average patient care coordinator in Chesapeake, VA earns between $16,000 and $49,000 annually. This compares to the national average patient care coordinator range of $23,000 to $52,000.
Average patient care coordinator salary in Chesapeake, VA