Patient care coordinator jobs in Daytona Beach, FL - 186 jobs
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Patient Care Coordinator
Home Care Coordinator
Patient Access Representative
Medical Office Administrator
Patient Service Coordinator
Health Care Coordinator
Client Care Coordinator
Patient Advocate
Scheduler
Customer Care Coordinator
Home Health Agency Scheduler
Assisting Hands of South Volusia
Patient care coordinator job in Daytona Beach, FL
Benefits:
Bonus based on performance
Dental insurance
Health insurance
Paid time off
Vision insurance
This position has primary responsibility for maintaining positive relationships with caregivers and clients through staffing and scheduling services. The Client CareCoordinator must match the needs of our clients with the personalities and talents of our caregivers. This position involves extensive telephone work and interaction with caregivers, clients, and health care professionals.
1. Answers, screens, and transfers phone calls.
2. Staff cases - must be familiar with all cases, clients, and caregivers for staffing shifts. Matches caregiver with cases suited for their availability and sees that their skills are suited for client's Plan of Care (POC).
3. Must communicate very clearly via telephone, email, and/or text with caregivers to ensure caregivers understand the needs of the clients and the dates and times of their shifts.
4. Communicates with clients to update them when a new caregiver is being introduced to the case.
5. Handles/resolves client and caregiver issues, problems and scheduling changes, and requests assistance from other staff as needed.
6. Works closely with Care Managers to make requests and/or recommendations for follow-up and/or Supervisory Visit(s) from Care Manager.
7. Works closely with Recruiting team to make recommendations for recruiting needs.
8. Handles "On-Call" after business hours to ensure all calls are correctly routed and addressed in case of emergencies.
$26k-46k yearly est. 6d ago
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Patient Advocate
Adventhealth 4.7
Patient care coordinator job in Altamonte Springs, FL
**Our promise to you:**
Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.
**All the benefits and perks you need for you and your family:**
+ Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
+ Paid Time Off from Day One
+ 403-B Retirement Plan
+ 4 Weeks 100% Paid Parental Leave
+ Career Development
+ Whole Person Well-being Resources
+ Mental Health Resources and Support
+ Pet Benefits
**Schedule:**
Full time
**Shift:**
Day (United States of America)
**Address:**
711 E ALTAMONTE DR
**City:**
ALTAMONTE SPRINGS
**State:**
Florida
**Postal Code:**
32701
**Job Description:**
+ Serves as a liaison between the insurance company, the patient, and the physician.
+ Accurately communicates insurance benefits and requirements to patients.
+ Responds to non-clinical questions for patients and routes all other calls correctly. Schedules office appointments and surgeries appropriately.
+ Prepares patient charts prior to visits.
+ Updates patient status in the electronic tracking program.
**The expertise and experiences you'll need to succeed:**
**QUALIFICATION REQUIREMENTS:**
High School Grad or Equiv (Required)
**Pay Range:**
$16.14 - $25.83
_This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._
**Category:** Patient Experience
**Organization:** AdventHealth Medical Group Central Altamonte Springs
**Schedule:** Full time
**Shift:** Day
**Req ID:** 150672288
$16.1-25.8 hourly 8d ago
Patient Care Coordinator
Stewart-Marchman-Act Behavioral Healthcare
Patient care coordinator job in Daytona Beach, FL
Top reasons to work for SMA Healthcare: * Career growth and advancement potential * Great benefits such as: Health, Dental, Vision, Life, & Disability Insurance * Tuition Reimbursement * Paid Personal Leave and Paid Holidays * 403b Retirement Plan (matches one to one of employee contribution for the first 3%, then a 50% match on the next 6% of employee contribution)
Essential Job Functions:
* Answer inbound calls from callers inquiring about service related to mental health and substance abuse.
* Uses established phone etiquette to answer and manage customer calls.
* Works in multiple electronic medical record platforms to record and track information.
* Answers phones, transfers calls, sends email, and responds to messages.
* Gathers patient information and completes documentation for services.
* Responds to requests from hospital emergency department(s).
* Uses web cameras/video conference/telehealth with patients to provide information and education.
* Works collaboratively in a group/team setting.
* Serves as support to other team members.
* Completes required SMA in-service trainings to maintain employment.
* Attends mandatory meetings.
* Preforms miscellaneous job-related duties as assigned.
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Education and/or Experience: High School Diploma and two (2) years of direct care experience working in Human Services or a related field. Bachelor's degree in Human Services or related field and/or Certified Addictions Professional (CAP) preferred.
Knowledge/Skills/and Abilities:
* Knowledgeable and demonstrates competency in current best practices of behavioral health treatment and related services, especially as it relates to documenting the course of treatment and patient placement criteria in the client record.
* Depending on assignment must have knowledge of typical diagnoses, treatment services, and developmental issues for adolescents in general, delinquent adolescents, adults and pregnant/post-partum women who are admitted to a mental health and/or substance abuse treatment setting.
* Knowledge of clinical terms related to mental health and substance abuse.
* Knowledge of the Baker Act and the Marchman Act.
* Ability to perform solution focused and problem solving techniques.
* Ability to multiple task.
* Knowledge of the services provided at SMA at the various locations and able to correctly direct callers to the correct service.
* Proficiency in working with computer hardware and software.
Necessary Special Requirements: Possession of a valid Florida driver's license, acceptable driving record, and proof of personal automobile insurance if required to drive an SMA vehicle and/or use a personal vehicle for SMA business. Complete State of Florida mandatory background screening prior to start of employment. Complete SMA required training during the first six (6) months of employment and updated if required.
Physical: Mobility and ability to bend and reach during an 8-12 hour day. Able to lift minimum 10 pounds. Visual and auditory acuity sufficient to evaluate, intervene, treat, and record client health care needs. Fine motor skills for legible and accurate charting, daily correspondence and presentation, either manually or orally. Work endurance ability to work 8-12 hour shifts with a meal break, as possible. Routine 8-12 hour shifts. Hours and days off may vary. Extra hours may be required.
Application:This class specification is intended to identify the class and illustrate the kinds of duties that may be assigned to its incumbents. It should not be interpreted as describing all of the duties whose performance may ever be required of such an employee or be used to limit the nature and extent of assignments such individuals may be given.
$24k-40k yearly est. 17d ago
Patient Care Coordinator
Smile Brands 4.6
Patient care coordinator job in Casselberry, FL
As a PatientCareCoordinator, you'll have a key role in creating positive patient experiences using our innovative G3 approach (Greeting, Guiding, Gratitude). You'll help patients feel welcome and supported whether they are coming in for treatment or calling to schedule an appointment. You will also assist them with financial arrangements for treatment.
Schedule (days/hours)
Monday through Friday and one Saturday a Month
Responsibilities
* Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome
* Guiding: Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism
* Gratitude: Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism
Qualifications
* At least one year related experience
* Knowledge of dental terminology
* Strong communication and interpersonal skills, with a focus on delivering exceptional customer service
Preferred Qualifications
* Previous experience in a dental or medical office setting
About Us
Benefits are determined by employment status/hours worked and include paid time off ("PTO"), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.
Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.
Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at ***********************
$28k-36k yearly est. Auto-Apply 10d ago
Client Care Advocate - Elder Law & Aging Transitions (Rn/Social Work)
Coastal Legacy Law
Patient care coordinator job in New Smyrna Beach, FL
Job Description
Client Care Advocate, known in our firm as an
Elder Law CareCoordinator
We're building something meaningful at Coastal Legacy Law, and we need a compassionate, organized, community-minded person with a social work (ideally working with the elderly) or nursing background to help shape it with us. Our Elder Law Program is growing fast, and we're looking for someone who can help
build the bridge as we cross it
.
This is a non-clinical, advocacy-based position within a compassionate elder law firm. You'll use your clinical/social work insight to help families navigate care options, not provide direct medical treatment.
This role is part social work, part advocacy, part program development, and 100% people-centered. If you've ever helped a family navigate the maze of long-term care, Medicaid, or aging-related transitions, you know how complicated and emotional it can get. That's where you come in.
What It's Like to Work Here
At Coastal Legacy Law, we're a boutique but mighty estate planning and elder law firm serving Volusia County and beyond. We're a tight-knit team that believes in compassion, clarity, and accountability - to each other and to the families we serve. We're different from so many other firms. We don't just
handle
cases; we genuinely care about clients, and we
walk with
people through major life transitions.
Important Notes
Hybrid role based in Volusia County
Travel is required throughout the county
Full-time, salaried position
Predictable Schedule
No hospital chaos
Why You'll Love Working Here
You'll become the bridge between families, care providers, and legal advocates, shaping how our community ages with dignity.
Supportive, Collaborative Culture: We work
with
each other, not
for
each other. No egos, no silos, just teamwork.
Work-Life Integration: Hybrid flexibility, no regular weekends, flexible PTO, and occasional community events.
Benefits: 401(k) with match after 1 year, monthly health care stipend (currently, we do not offer health benefits, but we have plans on bringing this in 2026), and continuing education support.
Meaningful Work: Protect families, preserve legacies, and make a real impact in our community.
Career Growth: Potential for growth into a leadership role as we continue to grow.
Sound Like You?
If you're the kind of person who can see both the big picture
and
the tiny details, someone who loves people, paperwork, and purpose, we'd love to meet you.
How to Apply
Complete the application and assessments.
Follow all instructions in the email that follows your application, including the instructions on uploading a video/audio submission.
Applications will not be reviewed without a video/audio submission. Please ensure clear video and/or audio.
Compensation:
$65,000 - $75,000
Responsibilities:
What You'll Actually Be Doing
Client CareCoordination & Advocacy
Provide support, education, and resources to clients and helpers during the aging process.
Be the
steady guide
for clients and families through the Elder Law process from becoming a client to the time of their passing.
Support end-of-life transitioning and strategy, including hospice and palliative care and hospice engagement.
Coordinate with healthcare providers, case managers, and care facilities to ensure seamless transitions and continuity of care.
Resource Navigation, Placement & Strategy
Assist in identifying care needs and securing appropriate services (e.g., home health, assisted living, skilled nursing).
Facilitate placement in appropriate residential settings when necessary.
Maintain up-to-date knowledge of Medicare, Medicaid, Hospice, and local community senior resources.
Connect clients to public benefits and community-based services aligned with their needs and goals.
Educate clients and families on available options and potential costs, and best strategies for qualification and navigation through the process. (
Note: there is a sales-skill aspect to this
)
Program Growth & Community Outreach
Help shape and grow our Elder Law Program - improving how we educate, support, and advocate for seniors and their families.
Partner with our marketing team to connect with the community by attending local events, meeting referral partners, and sharing our services (note: there is a sales component to this).
Administrative & Operational Management
Keep meticulous notes and stay on top of details (because in Elder Law, the little things matter a lot).
Listen, document, follow up, and keep everyone (attorneys, families, facilities) on the same page.
Identify gaps or process improvements and bring solutions.
Qualifications:
Education & Licensure
Background in social work, nursing, case management, or senior carecoordination.
Preferred Degrees: Bachelor's or Master's degree in Social Work (BSW/MSW), Gerontology, Nursing (RN/LPN), or Human Services.
Certifications (BONUS): CSA (Certified Senior Advisor) or CCM (Certified Case Manager).
Professional Experience
Clinical/Case Management: 3-5 years of experience in senior care, discharge planning, hospice, or long-term care administration.
Sales or Community Outreach: 2+ years of experience in a role with a business development component.
Healthcare Navigation: Proven history of successfully navigating the Medicare/Medicaid maze and coordinating with insurance providers.
Specialized Knowledge
Public Benefits Proficiency: Deep understanding of eligibility requirements for Medicare, Medicaid, and Veterans (VA) Aid & Attendance benefits.
Medical Literacy: Ability to read medical charts and understand diagnoses (e.g., dementia progression stages) to advocate effectively for the client's legal and care needs.
Local Ecosystem Knowledge (BONUS): An existing list of local contacts, knowing exactly which local skilled nursing facilities have the best rehab wings, which home care agencies have personnel shortages, and who the reliable case managers are at local hospitals.
Key Competencies
"Clinical Sales" Ability: The ability to guide a family toward a solution (sales) without them feeling sold to. This involves high emotional intelligence and the ability to frame a "legal retainer" or "placement" as the
solution
to their crisis.
Crisis Management: Capability to remain calm and strategic when a client is in panic mode (e.g., sudden hospital discharge on a Friday afternoon).
Meticulous Documentation: A natural tendency toward detailed record-keeping. In a law firm, "if it isn't written down, it didn't happen."
Public Speaking: Comfort presenting educational workshops to seniors, key referral partners, or networking groups.
About Company
At Coastal Legacy Law, we're a close-knit team dedicated to making a meaningful impact. If you're looking to grow your career and work alongside supportive, down-to-earth colleagues. We are a team where no one is above anyone else, period. We genuinely care about our team members and foster a spirit of camaraderie. We are a firm where you with
with us
, not
for
us.
What Makes Us Different:
A Truly Supportive Team:
Every
role matters here. We value everyone's contributions and foster a collaborative, respectful environment. We genuinely care about our team members, supporting each other and ensuring a healthy, balanced work environment.
Work That Matters: We help families protect their legacies and navigate life's biggest transitions. It's rewarding work, and you'll see the difference you're making every day.
If you're looking for a place where your contributions are valued and your work makes a difference, Coastal Legacy Law is the place to build your career. We'd love to hear from you!
$65k-75k yearly 6d ago
Patient Care Coordinator, Home Health
Centerwell
Patient care coordinator job in Lake Mary, FL
**Become a part of our caring community and help us put health first** **As a PatientCareCoordinator, you will:** + Develop/maintain contact with key hospital, skilled nursing, assisted living facility discharge planning services and/or management to provide ongoing updates on Company's services available in a market.
+ Primarily conduct facility visits at the physicians' request to assist program clinical team in determining eligibility.
+ Ensure effective communication and collaboration with program staff and other field sales resources via weekly meetings. Actively participate in weekly program business development meetings, bringing relevant data, reports, as well as information regarding changes within accounts and referral sources.
+ Assist program in timely processing of physician orders as directed.
**Use your skills to make an impact**
+ RN/LPN/LVN license.
+ Must have strong knowledge of governmental regulations, Medicare eligibility requirements, comprehensive understanding of potential care plan needs for the patient and coordination of necessary resources.
+ Excellent customer service, account development capabilities, organization, time management, problem-solving, communication and selling skills.
+ Bachelor's of Science in Nursing preferred.
+ A minimum of three years clinical experience preferred.
**Scheduled Weekly Hours**
40
**Pay Range**
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$59,300 - $80,900 per year
**Description of Benefits**
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
**About Us**
About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.
About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
**Equal Opportunity Employer**
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options *************************************************************
$24k-40k yearly est. 60d+ ago
Pharmacy Customer Associate I - Patient Care Coordinator - BioPlus Specialty Pharmacy
Carebridge 3.8
Patient care coordinator job in Lake Mary, FL
Be Part of an Extraordinary Team BioPlus Specialty Pharmacy is now part of CarelonRx (formerly IngenioRx), and a proud member of the Elevance Health family of companies. Together, CarelonRx and BioPlus offer consumers and providers an unparalleled level of service that's easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer's treatment journey.
Title: Pharmacy Customer Associate I
Location: FL-LAKE MARY, 3200 LAKE EMMA RD, STE 1000; the ideal candidate will reside within reasonable distance from this location.
Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
Shift: We are hiring multiple shifts between the hours of 8:00am-8:00pm
The Pharmacy Customer Associate I is responsible for responding to basic customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions.
How you will make an impact:
* Develops and maintains positive customer relations and coordinates with functions within the company to ensure customer requests are handled and resolved appropriate and in a timely manner.
* Interacts with internal and external customers (could include subscribers, providers, group or benefit administrators, physician offices, third party representatives, and other Blue Cross Plans) to provide claims, customer service, and/or membership support.
* Completes necessary research to provide proactive, thorough solutions.
* Displays ownership of service requests ensuring high quality resolution and follow-thru.
* Supports and guides the customer with their personal options and decisions and helps the customer become knowledgeable and confident about using technology, tools and resources available to them.
Minimum Requirements:
Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities and Experiences:
* Specialty Pharmacy experience preferred.
* Call center experience preferred.
For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
$29k-37k yearly est. Auto-Apply 60d+ ago
Specialty at Retail Patient Care Coordinator
Axium Healthcare Pharmacy 3.1
Patient care coordinator job in Lake Mary, FL
At Axium Healthcare Pharmacy, Inc., we believe in a better quality of life for patients and their healthcare partners when treating and managing the most complex conditions. We believe in relationships that make life easier, and where a helping hand and better clinical, economical, and overall health outcomes are always within reach, 24 x 7 x 365. Our mission is simple. We aim to partner with and guide our patients to their best possible outcomes. Our longstanding vision is to help our patients and healthcare providers reach and create a better path to treating and managing complex conditions, making their lives easier and giving them hope for a healthier future. Specialty pharmacy is not a new concept. In fact, Axium did not invent specialty pharmacy. But, we did invent a better way to do it. We do it through a combination of clinical expertise, nationwide reach and the delivery of committed, caring, unmatched service and support for everyone, every time with no excuses. And, we've been doing it for years. We invite you to ask us what we can do for you. Our answer to you will almost always be: “Yes, we do.” Established in 2000 and based in Lake Mary, Florida, Axium is a nationwide clinical specialty pharmacy that makes life easier for those managing chronic disease and complex therapies by offering a helping hand and a better path to therapy management. We are licensed and permitted to operate in all 50 states and Puerto Rico, and specialize in providing patients, physicians, nurses, health plans, and other health care providers and partners with injectable and oral brand-name products. Our focus is to “Improve outcomes one relationship at a time,” and we achieve this through an experienced patientcare team of doctors of pharmacy, registered nurses, reimbursement specialists, and dedicated patientcarecoordinators; all of whom deliver the highest level of comprehensive care and clinical support with every prescription.
Job Description
Position Summary:
The Specialty at Retail (SAR) PatientCareCoordinator provides customer care support to patients, physicians and Axium staff by reviewing patient profiles/records and scheduling deliveries of patient's
medication. Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential job functions.
Essential Job Functions:
May include any task necessary to improve the process flow and provide better customer service to the external and internal customer. Other duties may be assigned.
1. Provides customer service to the internal and external
customer by making and receiving inbound and outbound calls for delivery of
medications. Must be able to sit for long periods of time to perform duties.
2. Assists in faxing and/or calling physician office's
regarding refill requests.
3. Reviews all notes prior to delivery confirmation from the last delivery confirmation to ensure proper communication with the patient
and physician office.
4. Review of HIPAA standards.
5. Schedules deliveries of medication in a timely manner to ensure compliance with patient's treatment.
6. Document in the appropriate system all needed information, indicating correct ship date and shipping address.
7. Document in the appropriate system all needed information and email appropriate parties when
required.
8. Provides customer service to the internal and external customer by making and receiving inbound and outbound calls for delivery of medications. Must be able to sit for long periods of time to perform duties.
9. Assists in faxing and/or calling physician office's regarding refill requests.
10. Reviews all notes prior to delivery confirmation from the last delivery confirmation to ensure proper communication with the patient
and physician office.
11. Review of HIPAA standards.
12. Schedules deliveries of medication in a timely manner to ensure compliance with patient's treatment.
13. Document in the appropriate system all needed information, indicating correct ship date and shipping address.
Qualifications
Minimum Position Qualifications:
3-5 Years of Customer Care experience
High School Degree
College Degree a plus
Desired Previous Job Experience
Operating in a call center / contact center environment
Specialty Pharmacy experience a plus
Medical industry a plus
Additional Information
OTHER SKILLS THAT APPLY:
Diplomacy
Professionalism
Filing
Organizing
Planning
Multi-tasking
Prioritizing
Proof Reading
Problem-Solving
Mail Merge
Reporting
Confidentiality
All your information will be kept confidential according to EEO guidelines.
$23k-29k yearly est. 60d+ ago
Care Coordinator
Gastro Health 4.5
Patient care coordinator job in Longwood, FL
Gastro Health is seeking a Full-Time CareCoordinator to join our team!
Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours.
This role offers:
A great work/life balance
No weekends or evenings - Monday thru Friday
Paid holidays and paid time off
Rapidity growing team with opportunities for advancement
Competitive compensation
Benefits package
Duties you will be responsible for:
Handle all administrative tasks and duties for the physician/provider
Serve as the liaison or coordinator for the patients medical care
Streamline all patient-physician communications to ensure patient satisfaction
Provide medical literature and clinical preparation instructions to patients
Assist patients with questions and/or concerns regarding procedures
Schedule all procedures to be performed by the physician
Review the physicians schedule for maximum scheduling efficiency
Schedule all diagnostic tests, procedures and follow-up appointments
Obtains all authorizations for procedures and tests
Call patient to confirm procedures a week in advance
Schedule follow-up appointments including recalls
Check-out patients at the end of their visit and provide next step instructions
Request medical records from doctors and hospitals
Returns patient calls promptly and professionally
Call-in new prescriptions and refills and obtain authorization if necessary
Obtain lab results including stat requests
Complete tasks from Electronic Medical Record
Reviews open orders every three days and works accordingly
Contact patients with test results
Sends history and physical forms to outpatient facility
Other duties as assigned
Minimum Requirements
High school diploma or GED equivalent
Certified Medical Assistant (AAMA) preferred
2+ years experience as medical assistant required
Medical terminology knowledge
Fluent in Spanish
We offer a comprehensive benefits package to our eligible employees:
Medical
Dental
Vision
Spending Accounts
Life / AD&D
Disability
Accident
Critical Illness
Hospital Indemnity
Legal
Identity Theft
Pet
401(k) retirement plan with Non-Elective Safe Harbor employer contribution for eligible employees
Discretionary profit-sharing with employer contributions of 0% - 4% for eligible employees
Additionally, Gastro Health participates in a program called Tickets at Work that provides discounts on concerts, travel, movies, and more.
Interested in learning more? Click here Click here to learn more about the location.
Gastro Health is the one of the largest gastroenterology multi-specialty groups in the United States, with over 130+ locations throughout the country. Our team is composed of the finest gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals. We are always looking for individuals that share our mission to provide outstanding medical care and an exceptional healthcare experience. We offer a comprehensive benefits package to our eligible employees.
Gastro Health is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
We thank you for your interest in joining our growing Gastro Health team!
$47k-62k yearly est. Auto-Apply 4d ago
Patient Access Specialist
Us Tech Solutions 4.4
Patient care coordinator job in Maitland, FL
+ Strong accurate data entry skills + Previous work experience in Specialty Pharmacy or Customer Service preferable + Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications and key boarding skills
**Responsibilities:**
+ Experience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face), and that involve solving problems, making decisions, using excellent judgment and "customer service" skills. This can be obtained through a combination of work experience and post high school education, and need not be obtained in a traditional "customer service" setting
**Experience:**
+ Strong ability to multi-task and strong time management skills
+ Ability to function in a high-volume, fast-paced environment
+ Dependable and strong work ethic
+ Ability to accept and implement feedback and coaching
**Skills:**
- Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience
- Experience working in a health care/pharmaceutical industry environment
- Understanding of challenges associated with patients' medical condition
**Education:**
+ High School or bachelor's degree in any field.
**About US Tech Solutions:**
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** (********************************** .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
$25k-31k yearly est. 47d ago
Patient Services Coordinator
IVI America 3.9
Patient care coordinator job in Lake Mary, FL
IVIRMA North America network of state-of-the-art fertility clinics is currently seeking hard-working, reliable and motivated people for our front desk role with RMA of Florida. The Front Desk/Patient Services Coordinator will be responsible for greeting patients, activating patient files, and for providing support to patients and medical staff. T
The Patient Services Coordinator will greet all incoming patients and guide them through their visit. This role will set the tone for the patient's visit and coordinate each phase with the necessary departments. They resolve problems by working in concert with members of our multi-disciplinary teams to present a positive practice image to our patients.
Essential Functions and Accountabilities:
Welcomes and greets all patients and visitors.
Comforts patients by anticipating their anxieties and answering their questions.
Follows provider appointment templates and guides patients through their visit.
Assesses schedule conflicts and problems with recommendations for solutions.
Collects payments as required; works with Finance to ensure all insurance information is entered and up to date.
Works closely with patient's care team to coordinate total patientcare.
Processes medical records requests.
Handles administrative tasks such as filing, sorting faxes, and answering phones.
Schedules and confirms appointments.
Works with other departments to ensure the office is in excellent condition.
Supports office by ordering supplies and maintaining the front desk and waiting room areas.
Academic Training:
High School Diploma or equivalent (GED) -
required
Associate's degree -
a plus
Area:
Administrative Management or other related field
Position Requirements/Experience:
1+ years practical experience working in a similar position
Experience in a patient-facing role - preferred
Experience working in medical/healthcare industry
2+ years practical experience working in a customer service setting
Technical Skills:
Proficient computer skills (Microsoft Office). Keyboard skills of 25 words required. Experience with medical office software program(s) (EMR's) preferred.
IVI-RMA offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week. (This may not be offered for temporary employment)
Medical, Dental, Vision Insurance Options
Retirement 401K Plan
Paid Time Off & Paid Holidays
Company Paid: Life Insurance & Long-Term Disability & AD&D
Flexible Spending Accounts
Employee Assistance Program
Tuition Reimbursement
About IVIRMA Global:
IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces the great responsibility of advancing the field of human reproduction. IVIRMA Innovation, as one of the pillars of IVIRMA Global, is a renowned leader in fertility research and science. Check out our websites at: *********************** & ***********************
EEO
“IVIRMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVIRMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVIRMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. IVIRMA will not tolerate discrimination or harassment based on any of these characteristics. IVIRMA encourages applicants of all ages.”
$30k-40k yearly est. Auto-Apply 1d ago
Patient Services Coordinator
IVI RMA North America
Patient care coordinator job in Lake Mary, FL
Job Description
IVIRMA North America network of state-of-the-art fertility clinics is currently seeking hard-working, reliable and motivated people for our front desk role with RMA of Florida. The Front Desk/Patient Services Coordinator will be responsible for greeting patients, activating patient files, and for providing support to patients and medical staff. T
The Patient Services Coordinator will greet all incoming patients and guide them through their visit. This role will set the tone for the patient's visit and coordinate each phase with the necessary departments. They resolve problems by working in concert with members of our multi-disciplinary teams to present a positive practice image to our patients.
Essential Functions and Accountabilities:
Welcomes and greets all patients and visitors.
Comforts patients by anticipating their anxieties and answering their questions.
Follows provider appointment templates and guides patients through their visit.
Assesses schedule conflicts and problems with recommendations for solutions.
Collects payments as required; works with Finance to ensure all insurance information is entered and up to date.
Works closely with patient's care team to coordinate total patientcare.
Processes medical records requests.
Handles administrative tasks such as filing, sorting faxes, and answering phones.
Schedules and confirms appointments.
Works with other departments to ensure the office is in excellent condition.
Supports office by ordering supplies and maintaining the front desk and waiting room areas.
Academic Training:
High School Diploma or equivalent (GED) -
required
Associate's degree -
a plus
Area:
Administrative Management or other related field
Position Requirements/Experience:
1+ years practical experience working in a similar position
Experience in a patient-facing role - preferred
Experience working in medical/healthcare industry
2+ years practical experience working in a customer service setting
Technical Skills:
Proficient computer skills (Microsoft Office). Keyboard skills of 25 words required. Experience with medical office software program(s) (EMR's) preferred.
IVI-RMA offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week. (This may not be offered for temporary employment)
Medical, Dental, Vision Insurance Options
Retirement 401K Plan
Paid Time Off & Paid Holidays
Company Paid: Life Insurance & Long-Term Disability & AD&D
Flexible Spending Accounts
Employee Assistance Program
Tuition Reimbursement
About IVIRMA Global:
IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces the great responsibility of advancing the field of human reproduction. IVIRMA Innovation, as one of the pillars of IVIRMA Global, is a renowned leader in fertility research and science. Check out our websites at: *********************** & ***********************
EEO
“IVIRMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVIRMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVIRMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. IVIRMA will not tolerate discrimination or harassment based on any of these characteristics. IVIRMA encourages applicants of all ages.”
$27k-38k yearly est. 2d ago
Client Care Coordinator
Wealth Management Accounting 4.1
Patient care coordinator job in Titusville, FL
Job DescriptionSalary:
Join a Professional Office Where Clients Come First
Wealth Management Financial is a trusted financial services firm providing financial planning, accounting, and wealth management solutions to individuals and families. We pride ourselves on professionalism, accuracy, and exceptional client service.
We are growing and looking for a Client CareCoordinator to be the welcoming face and organizational backbone of our professional office. This role is ideal for someone who enjoys working with people, thrives in a polished environment, and is interested in building a long-term career in financial services.
About the Role
As the Client CareCoordinator, you are the first point of contact for our clients and a key part of the client experience. Youll support both clients and internal team members by keeping the office organized, communication flowing smoothly, and details handled with care.
This position offers meaningful growth potential. We invest in our team through training and development, with opportunities to advance into senior client service, operations, or administrative leadership roles.
What Youll Do
Greet clients and visitors warmly and professionally in a polished office setting
Answer incoming calls, emails, and correspondence with accuracy and professionalism
Assist with new client onboarding, document collection, and CRM data entry
Schedule client appointments and manage team calendars
Support advisory and accounting staff with document preparation and organization
Maintain an orderly reception area and professional office appearance
Process mail, deliveries, and office supply orders
Manage expense reports and provide general administrative support as needed
What Were Looking For
Previous experience in an administrative, reception, or client service role
Excellent verbal and written communication skills
Strong organizational skills and attention to detail
Proficiency with Microsoft Word, Excel, and Outlook
Positive attitude, professionalism, and a willingness to learn
Experience with CCH iFirm, CRMs, or DocuSign is a plus
High school diploma required; additional education preferred
Why Work With Us
Competitive pay and benefits, commensurate with experience
A professional, team-oriented office environment
Clear opportunities for career growth and advancement
Ongoing training and professional development
A purpose-driven firm that values integrity, reliability, and client satisfaction
How to Apply
Please apply with your resume and a brief cover letter explaining why you would be a great fit for the Client CareCoordinator role at Wealth Management Financial.
$28k-39k yearly est. 7d ago
Care Coordinator (IDD Pilot Program)
Independent Living Systems 4.4
Patient care coordinator job in Winter Park, FL
Job Description
We are seeking a CareCoordinator IDD to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.
About the Role:
The CareCoordinator for the IDD Pilot Program plays a pivotal role in managing and facilitating comprehensive care plans for individuals with intellectual and developmental disabilities. This position ensures that participants receive coordinated, person-centered services that promote their health, well-being, and independence. The CareCoordinator acts as a liaison between healthcare providers, community resources, families, and the individuals themselves to streamline access to necessary supports and services. By monitoring progress and adjusting care plans as needed, the role contributes to improved health outcomes and quality of life for program members. Ultimately, the CareCoordinator's core functions include assessing individual needs, developing a person-centered support plan, coordinating services and care, and serving as the enrollee's advocate.
Minimum Qualifications:
With the following qualifications, have a minimum of two (2) years of relevant experience working with individuals with intellectual developmental disabilities:
Bachelor's degree in social work, sociology, psychology, gerontology, or related social services field.
Bachelor's degree in field other than social science
Registered Nurse (RN) licensed to practice in the state of Florida.
Licensed Practical Nurse (LPN) with a minimum of four (4) years of relevant experience working with individuals with intellectual developmental disabilities.
Relevant professional human service experience may substitute for the educational requirement on a year-for-year basis.
Preferred Qualifications:
Master's degree in social work, public health, or a related discipline.
Certification in carecoordination or case management (e.g., CCM, CCRC).
Experience with Medicaid waiver programs or other disability support services.
Familiarity with behavioral health interventions and supports.
Responsibilities:
Serve as the primary point of contact for the enrollee and their authorized representatives.
Assess needs, identify care gaps, and develop a person-centered support plan.
Coordinate services and care across the continuum and facilitate communication with providers and community resources.
Provide education and support on available resources and self-advocacy.
Maintain accurate documentation and ensure compliance with policies, regulations, and quality standards.
$31k-44k yearly est. 10d ago
Care Coordinator, Behavioral Health
Orlando Health 4.8
Patient care coordinator job in Longwood, FL
Collaborates with the assigned clinical team to identify patients most likely to benefit from carecoordination services to include assessing patients' risk factors and the need for carecoordination, clinical utilization management and preventative care services. Responsibilities • Takes the lead in ensuring the continuity and consistency of care, across the continuum (inpatient, emergency and ambulatory care/outpatient) to ensure integrated delivery across all settings to include the facilitation comprehensive discharge planning (in the hospital) and follow-up care (as an outpatient). • Develops an effective working relationship with the Patient and Family Counselors/ Social Workers and the UR nurses to engage the patient/family to collaborate, advocate and problem solve, to support and enhance their functional ability, while ensuring an appropriate and timely discharge plan. • Daily monitoring of progress towards discharge plans and/or need to alter discharge plan due to change in patient condition/family needs with a priority placed on those patients at highest risk for complication/admission/ readmission. • Educates patients/ families with chronic illness about evidence-based standards of care to include self-management strategies. • Identifies support needs for patients and their families, develops action plan(s), and provides creative guidance in initiating and overcoming any self-management strategies. • Ensures patients have access to prescriptions, durable medical equipment (DME), and other services as identified. • Advocates for patients in order to optimize their health care needs including but not limited to: safety, physical, legal and financial well-being. • Refers patients to education regarding the healthcare delivery and reimbursement systems, prescription drug programs, health & wellness programs, community agencies, public and private organizations, housing options, and other services, as appropriate. • Works with available IT resources (i.e. Phytel, Crimson) to facilitate registry reporting and maintenance of specified patient populations to improve disease outcome measures through evidence-based guidelines and the implementation of clinical decision support tools, referral and test tracking, and preventive medicine reminders. • Participates in clinical outcome measurement to include the identification of strategies that promote population health. • Provides clinical treatment interventions under the supervision of licensed Mental Health Therapist, to include facilitating patient's psychosocial adjustment along the continuum of care and transition to next level of care. • Participates in facilitation of psychosocial support groups. • Provides mental health education, information consultation and supporting patient and family needs. Qualifications Education/Training Master's degree from an accredited school of Social Work, Mental Health, Psychology or Marriage and Family Therapy is required. Licensure/Certification Handle with Care (HWC) Certification required for Behavioral Health Unit. Experience Two (2) years of direct clinical experience with an emphasis on the population to be served in the assigned area. Successful completion of Master's level internship within the population to be served may substitute the two (2) years of experience.
Education/Training Master's degree from an accredited school of Social Work, Mental Health, Psychology or Marriage and Family Therapy is required. Licensure/Certification Handle with Care (HWC) Certification required for Behavioral Health Unit. Experience Two (2) years of direct clinical experience with an emphasis on the population to be served in the assigned area. Successful completion of Master's level internship within the population to be served may substitute the two (2) years of experience.
* Takes the lead in ensuring the continuity and consistency of care, across the continuum (inpatient, emergency and ambulatory care/outpatient) to ensure integrated delivery across all settings to include the facilitation comprehensive discharge planning (in the hospital) and follow-up care (as an outpatient). • Develops an effective working relationship with the Patient and Family Counselors/ Social Workers and the UR nurses to engage the patient/family to collaborate, advocate and problem solve, to support and enhance their functional ability, while ensuring an appropriate and timely discharge plan. • Daily monitoring of progress towards discharge plans and/or need to alter discharge plan due to change in patient condition/family needs with a priority placed on those patients at highest risk for complication/admission/ readmission. • Educates patients/ families with chronic illness about evidence-based standards of care to include self-management strategies. • Identifies support needs for patients and their families, develops action plan(s), and provides creative guidance in initiating and overcoming any self-management strategies. • Ensures patients have access to prescriptions, durable medical equipment (DME), and other services as identified. • Advocates for patients in order to optimize their health care needs including but not limited to: safety, physical, legal and financial well-being. • Refers patients to education regarding the healthcare delivery and reimbursement systems, prescription drug programs, health & wellness programs, community agencies, public and private organizations, housing options, and other services, as appropriate. • Works with available IT resources (i.e. Phytel, Crimson) to facilitate registry reporting and maintenance of specified patient populations to improve disease outcome measures through evidence-based guidelines and the implementation of clinical decision support tools, referral and test tracking, and preventive medicine reminders. • Participates in clinical outcome measurement to include the identification of strategies that promote population health. • Provides clinical treatment interventions under the supervision of licensed Mental Health Therapist, to include facilitating patient's psychosocial adjustment along the continuum of care and transition to next level of care. • Participates in facilitation of psychosocial support groups. • Provides mental health education, information consultation and supporting patient and family needs.
$43k-54k yearly est. Auto-Apply 5d ago
CNAs for New Home Care Agency
Assisting Hands of South Volusia
Patient care coordinator job in Port Orange, FL
Description: Assisting Hands Home Care, a national leader for In-Home Care services is looking for the best caregivers to join our team. In this role, you'll work one-on-one with our seniors to keep them happy and healthy at home. This may include providing companionship, activities, personal care, meal prep, light housekeeping, and occasional transportation.
Education: High School Diploma/GED required - CNA/HHA required
Qualifications: One (1) year experience in the home or long-term care setting is preferred.
Reports to: Scheduling Coordinator
Benefits:
We pay payroll taxes!
We pay weekly!
We offer Paid Time Off!
We pay overtime!
Pick your shifts and create your own schedule based on the hours you desire!
We work with your schedule to keep you in your area!
We are a family run agency involved in the community!
We operate as a team and recognize hard work and loyalty!
We care about our caregivers and believe communication is key!
We are busy and growing!
Required Documents:
Level II Background
Classroom CPR
CNA or HHA
HIV/AIDS Certificate
Alzheimer's Certificate
Assisting With Self-Administration of Medication Certificate
TB Screening
Hours: Looking for full and part-time positions with overtime available. Assisting Hands does not guarantee hours
Contact: Call ************ for more information or email Info_*******************************
We are located at 1635 S Ridgewood Ave, Unit 102.
Give us a call and become part of our family today!
$29k-41k yearly est. 6d ago
Patient Experience Specialist Nonexempt
Adventhealth 4.7
Patient care coordinator job in New Smyrna Beach, FL
**Our promise to you:**
Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.
**All the benefits and perks you need for you and your family:**
+ Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
+ Paid Time Off from Day One
+ 403-B Retirement Plan
+ 4 Weeks 100% Paid Parental Leave
+ Career Development
+ Whole Person Well-being Resources
+ Mental Health Resources and Support
+ Pet Benefits
**Schedule:**
Full time
**Shift:**
Day (United States of America)
**Address:**
401 PALMETTO ST
**City:**
NEW SMYRNA BEACH
**State:**
Florida
**Postal Code:**
32168
**Job Description:**
+ Engages in daily contact with patients, physicians, and employees, handling delicate, sensitive, and controversial issues.
+ Manages confidential information encountered in the position.
+ Performs other duties as assigned.
+ Provides daily rounding on newly admitted patients to address patient satisfaction needs.
+ Serves as a problem-solver to ensure patients' and guests' needs are appropriately addressed or facilitates communication to the correct individual.
**Knowledge, Skills, and Abilities:**
- Must demonstrate exceptional organizational skills, with a proven ability to effectively organize workload and prioritize tasks.
- Strong communication and training skills are essential, with an emphasis on clear communication and, preferably, conflict management skills.
- Required knowledge of Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Must be comfortable and decisive in making decisions that align with the hospital's best interests and adhere to current policies.
- The ability to use one's own judgment to swiftly resolve urgent or immediate issues is necessary.
- May be called upon to perform patientcare duties occasionally, requiring the flexibility to toggle between administrative tasks and direct patientcare roles.
**Education:**
- Associate [Required]
- Bachelor's [Preferred]
**Field of Study:**
- Additional studies in healthcare administration, marketing and communications preferred or equivalent experience in customer service is also preferred
**Work Experience:**
- 2+ experience with conflict resolution [Preferred]
**Additional Information:**
- N/A
**Licenses and Certifications:**
- N/A
**Physical Requirements:** _(Please click the link below to view work requirements)_
Physical Requirements - ****************************
**Pay Range:**
$20.97 - $38.99
_This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._
**Category:** Patient Experience
**Organization:** AdventHealth New Smyrna Beach
**Schedule:** Full time
**Shift:** Day
**Req ID:** 150734952
$23k-27k yearly est. 2d ago
Patient Care Coordinator - Temp Assignment
Axium Healthcare Pharmacy 3.1
Patient care coordinator job in Lake Mary, FL
At Axium Healthcare Pharmacy, Inc., we believe in a better quality of life for patients and their healthcare partners when treating and managing the most complex conditions. We believe in relationships that make life easier, and where a helping hand and better clinical, economical, and overall health outcomes are always within reach, 24 x 7 x 365. Our mission is simple. We aim to partner with and guide our patients to their best possible outcomes. Our longstanding vision is to help our patients and healthcare providers reach and create a better path to treating and managing complex conditions, making their lives easier and giving them hope for a healthier future. Specialty pharmacy is not a new concept. In fact, Axium did not invent specialty pharmacy. But, we did invent a better way to do it. We do it through a combination of clinical expertise, nationwide reach and the delivery of committed, caring, unmatched service and support for everyone, every time with no excuses. And, we've been doing it for years. We invite you to ask us what we can do for you. Our answer to you will almost always be: “Yes, we do.” Established in 2000 and based in Lake Mary, Florida, Axium is a nationwide clinical specialty pharmacy that makes life easier for those managing chronic disease and complex therapies by offering a helping hand and a better path to therapy management. We are licensed and permitted to operate in all 50 states and Puerto Rico, and specialize in providing patients, physicians, nurses, health plans, and other health care providers and partners with injectable and oral brand-name products. Our focus is to “Improve outcomes one relationship at a time,” and we achieve this through an experienced patientcare team of doctors of pharmacy, registered nurses, reimbursement specialists, and dedicated patientcarecoordinators; all of whom deliver the highest level of comprehensive care and clinical support with every prescription.
Job Description
Position Summary:
The Specialty at Retail (SAR) PatientCareCoordinator provides customer care support to patients, physicians and Axium staff by reviewing patient profiles/records and scheduling deliveries of patient's
medication. Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential job functions.
Essential Job Functions:
May include any task necessary to improve the process flow and provide better customer service to the external and internal customer. Other duties may be assigned.
1. Provides customer service to the internal and external
customer by making and receiving inbound and outbound calls for delivery of
medications. Must be able to sit for long periods of time to perform duties.
2. Assists in faxing and/or calling physician office's
regarding refill requests.
3. Reviews all notes prior to delivery confirmation from the last delivery confirmation to ensure proper communication with the patient
and physician office.
4. Review of HIPAA standards.
5. Schedules deliveries of medication in a timely manner to ensure compliance with patient's treatment.
6. Document in the appropriate system all needed information, indicating correct ship date and shipping address.
7. Document in the appropriate system all needed information and email appropriate parties when
required.
8. Provides customer service to the internal and external customer by making and receiving inbound and outbound calls for delivery of medications. Must be able to sit for long periods of time to perform duties.
9. Assists in faxing and/or calling physician office's regarding refill requests.
10. Reviews all notes prior to delivery confirmation from the last delivery confirmation to ensure proper communication with the patient
and physician office.
11. Review of HIPAA standards.
12. Schedules deliveries of medication in a timely manner to ensure compliance with patient's treatment.
13. Document in the appropriate system all needed information, indicating correct ship date and shipping address.
Qualifications
Minimum Position Qualifications:
3-5 Years of Customer Care experience
High School Degree
College Degree a plus
Desired Previous Job Experience
Operating in a call center / contact center environment
Specialty Pharmacy experience a plus
Medical industry a plus
Additional Information
OTHER SKILLS THAT APPLY:
Diplomacy
Professionalism
Filing
Organizing
Planning
Multi-tasking
Prioritizing
Proof Reading
Problem-Solving
Mail Merge
Reporting
Confidentiality
All your information will be kept confidential according to EEO guidelines.
$23k-29k yearly est. 1h ago
Care Coordinator
Gastro Health 4.5
Patient care coordinator job in New Smyrna Beach, FL
Gastro Health is seeking a Full-Time CareCoordinator to join our team!
Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours.
This role offers:
A great
work/life balance!
No weekends or evenings -- Monday thru Friday
Paid holidays and paid time off
Rapidly growing team with opportunities for advancement
Competitive compensation
Benefits package
Here are some of the duties you will be responsible for:
Handle all administrative tasks and duties for the physician/provider
Serve as the liaison or coordinator for the patients medical care
Streamline all patient-physician communications to ensure patient satisfaction
Provide medical literature and clinical preparation instructions to patients
Assist patients with questions and/or concerns regarding procedures
Schedule all procedures to be performed by the physician
Review the physicians schedule for maximum scheduling efficiency
Schedule all diagnostic tests, procedures and follow-up appointments
Obtains all authorizations for procedures and tests
Call patient to confirm procedures a week in advance
Schedule follow-up appointments including recalls
Check-out patients at the end of their visit and provide next step instructions
Request medical records from doctors and hospitals
Returns patient calls promptly and professionally
Call-in new prescriptions and refills and obtain authorization if necessary
Obtain lab results including stat requests
Complete tasks from Electronic Medical Record
Reviews open orders every three days and works accordingly
Contact patients with test results
Sends history and physical forms to outpatient facility
Other duties as assigned
Minimum Requirements:
High school diploma or GED equivalent
2+ years experience as medical assistant required
Medical terminology knowledge
Bilingual English/Spanish preferred
We offer a comprehensive benefits package to our eligible employees:,
401(k) retirement plans with employer Safe Harbor Non-Elective Contributions of 3%
Discretionary Profit-Sharing Contributions of up to 4%
Health insurance
Employer Contributions to HSA's and HRA's
Dental insurance
Vision insurance
Flexible Spending Accounts
Voluntary Life insurance
Voluntary Disability insurance
Accident Insurance
Hospital Indemnity Insurance
Critical Illness Insurance
Identity Theft Insurance
Legal Insurance
Pet insurance
Paid time off
Discounts at local fitness clubs
Discounts at AT&T
Additionally, Gastro Health participates in a program called Tickets at Work that provides discounts on concerts, travel, movies, and more.
Interested in learning more? Click here to learn more about the location.
Gastro Health, LLC is the largest gastroenterology multi-specialty group in the United States, with over 130+ locations throughout the country. Our team is composed of the finest gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals. We are always looking for individuals that share our mission to provide outstanding medical care and an exceptional healthcare experience. We offer a comprehensive benefits package to our eligible employees.
Gastro Health is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
We thank you for your interest in joining our growing Gastro Health team!
$34k-44k yearly est. Auto-Apply 60d+ ago
Care Coordinator (IDD Pilot Program)
Independent Living Systems 4.4
Patient care coordinator job in Titusville, FL
We are seeking a CareCoordinator IDD to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.
About the Role:
The CareCoordinator for the IDD Pilot Program plays a pivotal role in managing and facilitating comprehensive care plans for individuals with intellectual and developmental disabilities. This position ensures that participants receive coordinated, person-centered services that promote their health, well-being, and independence. The CareCoordinator acts as a liaison between healthcare providers, community resources, families, and the individuals themselves to streamline access to necessary supports and services. By monitoring progress and adjusting care plans as needed, the role contributes to improved health outcomes and quality of life for program members. Ultimately, the CareCoordinator's core functions include assessing individual needs, developing a person-centered support plan, coordinating services and care, and serving as the enrollee's advocate.
Minimum Qualifications:
With the following qualifications, have a minimum of two (2) years of relevant experience working with individuals with intellectual developmental disabilities:
Bachelor's degree in social work, sociology, psychology, gerontology, or related social services field.
Bachelor's degree in field other than social science
Registered Nurse (RN) licensed to practice in the state of Florida.
Licensed Practical Nurse (LPN) with a minimum of four (4) years of relevant experience working with individuals with intellectual developmental disabilities.
Relevant professional human service experience may substitute for the educational requirement on a year-for-year basis.
Preferred Qualifications:
Master's degree in social work, public health, or a related discipline.
Certification in carecoordination or case management (e.g., CCM, CCRC).
Experience with Medicaid waiver programs or other disability support services.
Familiarity with behavioral health interventions and supports.
Responsibilities:
Serve as the primary point of contact for the enrollee and their authorized representatives.
Assess needs, identify care gaps, and develop a person-centered support plan.
Coordinate services and care across the continuum and facilitate communication with providers and community resources.
Provide education and support on available resources and self-advocacy.
Maintain accurate documentation and ensure compliance with policies, regulations, and quality standards.
How much does a patient care coordinator earn in Daytona Beach, FL?
The average patient care coordinator in Daytona Beach, FL earns between $19,000 and $50,000 annually. This compares to the national average patient care coordinator range of $23,000 to $52,000.
Average patient care coordinator salary in Daytona Beach, FL
$31,000
What are the biggest employers of Patient Care Coordinators in Daytona Beach, FL?
The biggest employers of Patient Care Coordinators in Daytona Beach, FL are: