Patient care coordinator jobs in Delaware - 71 jobs
Patient Service Representative
Dip Middletown
Patient care coordinator job in Middletown, DE
Job Description
Responsibilities
Artificial Intelligence; Advanced Technology; The very best in patientcare. With decades of expertise, we are
Leading Radiology Forward
. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a
Patient Service Representative
,
you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will:
Greet and register patients in a friendly and service-oriented manner.
Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
Collect and log all co-pays and fees
Answer/transfer incoming phone calls.
Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
Coordinate with the back-office staff for timely and effective care of patients
Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
Demonstrates ability to establish, nurture, and maintain cooperative working relationships.
You Are:
Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues
Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service
To Ensure Success In This Role, You Must Have:
High School Diploma or GED
Intermediate to advanced computer skills
Strong multitasking and communication skills
Experience providing exceptional customer service
Medical terminology knowledge and recent medical/radiology office experience is preferred.
We Offer:
Comprehensive Medical, Dental and Vision coverages.
Health Savings Accounts with employer funding.
Wellness dollars
401(k) Employer Match
Free services at any of our imaging centers for you and your immediate family.
$29k-36k yearly est. 26d ago
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Patient Care Coordinator-Lewes Delaware
Aquacare & Fitness Forum Physical Therapy 3.7
Patient care coordinator job in Lewes, DE
Are you passionate about providing exceptional service and creating a welcoming environment for patients? Join our dedicated team as a PatientCareCoordinator at Aquacare Physical Therapy and make a meaningful impact in our patients' lives.
Job Duties and Requirements:
Welcome patients and visitors with a pleasant demeanor.
Schedule appointments efficiently.
Assist patients with paperwork and outcome measures.
Collect copayments and reconcile daily postings.
Address patient questions and redirect as needed.
Maintain a neat reception area.
Complete reports and follow-ups accurately.
Skills and Qualifications:
Strong customer service and multitasking skills.
Knowledge of healthcare terminology and basic office procedures.
Ability to maintain confidentiality and use computer applications effectively.
Excellent organizational and communication skills.
High attention to detail.
Education and Experience:
High school graduate or equivalent.
Experience in physical therapy or healthcare office preferred.
Proficiency with Microsoft Office and Google Sheets.
Physical Requirements:
Prolonged sitting and computer use.
Ability to lift up to 15 pounds.
What You Bring
A welcoming and empathetic approach that ensures patients feel comfortable and valued.
Problem-solving skills and adaptability to manage patient needs.
Proactive attitude to enhance patient satisfaction.
Dedication to high standards of patientcare and team contribution.
Flexibility in a fast-paced environment.
Our Culture and Values
At Aquacare & Fitness Forum PT, we pride ourselves on a culture that prioritizes compassion, professionalism, and high-quality patientcare. We foster an environment of respect, innovation, and continuous improvement, believing in the importance of empowering both patients and staff. Our values are rooted in kindness, teamwork, and the belief that everyone deserves the opportunity to reach their fullest potential.
Why Join Us?
Be part of a respected and patient-focused organization.
Work alongside professionals who value growth, learning, and mutual support.
Contribute to a mission-driven team dedicated to health and wellness.
If you have a passion for patientcare and the skills to excel in a dynamic, supportive environment, we would love to hear from you.
Apply today and help us make a difference!
Join a Team Where You Can Grow, Specialize, and Make a Difference!
For over 26 years, Aquacare & Fitness Forum Physical Therapy has proudly delivered premier outpatient physical therapy services across Maryland and Delaware as a locally owned and operated practice.
We're committed to helping our clinicians specialize in their fields of interest-supporting professional growth through mentorship and continuing education.
Our specialty services are designed to meet the diverse needs of our community and include:
Specialty Areas:
✅ Orthopedic Rehabilitation ✅ OP Home Visits (PT PLUS)
✅ Aquatic Therapy ✅ Sports Rehabilitation (Aquacare Athletics)
✅ Balance & Vestibular Therapy ✅ Dance Rehabilitation
✅ Lymphedema Treatment ✅ Neurological Rehabilitation
✅ Pelvic Floor Therapy ✅ Women's Health
At Aquacare & Fitness Forum PT, you'll be part of a collaborative, patient-centered team that values quality care and clinical excellence.
$21k-33k yearly est. Auto-Apply 5d ago
Patient Care Coordinator
Carering Health
Patient care coordinator job in Wilmington, DE
We are a leading provider of homecare services throughout the states of Pennsylvania and Delaware. Our mission is to provide exceptional homecare services to patients who need our help the most.
We are seeking talented, passionate individuals to join our team as PatientCareCoordinators and help our patients live happier and healthier lives.
What We Offer*:
We know that, to be the best place for our patients, we must be the best place to work for our employees. We offer the following to our employees:
Make a difference every day in the lives of those who need our help the most
Competitive pay
Paid on a weekly basis
Medical/dental/vision/life insurance
Paid holidays/PTO/401(k) match
Career growth opportunities
Great and collaborative work environment
Work‐life balance
Responsibilities
Screen new patients and caregivers
On‐board new patients, including providing assistance with any documentation/clearance requirements
On‐board new caregivers, including orientation/training
Staff patient cases with caregivers and ensure patient cases are started promptly
Ensure compliance with the law and Company policy, including caregiver clock‐in and clock‐out requirements
Communicate with patients, caregivers, and patient families to ensure satisfaction and quality service delivery
Assist with on‐site visits, as needed
Qualifications
Bilingual preferred
Passion and dedication to help those in need
Strong work ethic
Strong communication skills
No homecare experience necessary - we will provide you with all the training you need!
High school diploma/GED (associate's degree or bachelor's degree preferred)
$19k-39k yearly est. Auto-Apply 28d ago
Patient Care Coordinator
Patriot Home Care 4.1
Patient care coordinator job in Wilmington, DE
We are a leading provider of homecare services throughout the states of Pennsylvania and Delaware. Our mission is to provide exceptional homecare services to patients who need our help the most.
We are seeking talented, passionate individuals to join our team as PatientCareCoordinators and help our patients live happier and healthier lives.
What We Offer*:
We know that, to be the best place for our patients, we must be the best place to work for our employees. We offer the following to our employees:
Make a difference every day in the lives of those who need our help the most
Competitive pay
Paid on a weekly basis
Medical/dental/vision/life insurance
Paid holidays/PTO/401(k) match
Career growth opportunities
Great and collaborative work environment
Work‐life balance
Responsibilities
Screen new patients and caregivers
On‐board new patients, including providing assistance with any documentation/clearance requirements
On‐board new caregivers, including orientation/training
Staff patient cases with caregivers and ensure patient cases are started promptly
Ensure compliance with the law and Company policy, including caregiver clock‐in and clock‐out requirements
Communicate with patients, caregivers, and patient families to ensure satisfaction and quality service delivery
Assist with on‐site visits, as needed
Qualifications
Bilingual preferred
Passion and dedication to help those in need
Strong work ethic
Strong communication skills
No homecare experience necessary - we will provide you with all the training you need!
High school diploma/GED (associate's degree or bachelor's degree preferred)
$23k-36k yearly est. Auto-Apply 28d ago
Medical Practice Coordinator-2010057510-NDP-WIL-Pediatrics general-Nemours Children's Hospital, Delaware
Nemours
Patient care coordinator job in Wilmington, DE
Primary Functions:
Facilitate access to care. This includes scheduling of patients at all Nemours sites of service. Maximize template utilization. Manage the wait list and referral work queue to ensure it is at or below established metrics.
Manage divisional templates to ensure ease of patient access, provider effectiveness and efficient clinical flow.
Provide daily administrative support to assigned members of the clinical team, including the Division Chief. Assist in the coordination and support of enterprise/departmental/divisional projects and initiative which further the clinical, educational and research missions of the Department of Pediatrics and its Divisions.
Essential Functions:
1.Provide daily oversight of divisional clinical schedules and EPIC templates
In collaboration with departmental/divisional leadership and divisional providers, develop, build, modify and maintain EPIC templates for assigned providers and specialty programs at all service sites.
View and manage provider schedules. Complete steps within EPIC to set single day edits, unavailable times, hold times and clinic cancellations as required.
Utilizing EPIC and Qlik reporting tools, assess template effectiveness through the lens of patient access for all appointment types, provider productivity and care center efficiency. Process template revisions as appropriate.
Promptly and courteously handle telephone calls to/from internal and external customers including patients, referring physicians, insurance companies, etc. Triage urgent/non-urgent calls appropriately. Ensure service excellence in all encounters.
Provide administrative support to divisional leaders and clinical providers, to include, but not limited to:
Daily, detailed management of administrative and clinical schedule of activities.
Coordination of meetings with internal and external participants
Ensure alignment between Outlook and Epic schedules.
Timely completion of hospital reappointment applications
Maintain an accurate accounting of continuing medical education (CME) activity
Update and maintain the curriculum vitae (CV) for providers on an ongoing basis.
Participate in the development and distribution of monthly divisional on-call schedules. Ensure internal and external partners have accurate on-call information. Enter into Web Exchange.
Manage the biweekly and monthly Kronos (timekeeping) and Paid Time off (PTO) process for assigned Department/Division personnel. Maintain time and leave records.
On a daily basis, open, categorize and distribute incoming correspondence, including mail, faxes, scanned documents, etc.
Complete associate reimbursement forms, payment requests forms, license renewals, etc. Maintain an accounting of identified expenses. Prepare CME travel request forms; coordinate travel request forms as directed.
Physical onsite presence as required by Division.
Proactively identify problems and opportunities related to divisional operations. Address or refer problems and ideas appropriate.
Education
High School Diploma required. Associates or Bachelor's degree preferred but will consider equivalent years' experience and enrollment in degreed program.
1-3 years of job-related experience required.
$43k-72k yearly est. Auto-Apply 33d ago
Medical Practice Coordinator-2010057510-NDP-WIL-Pediatrics general-Nemours Children's Hospital, Delaware
Nemours Foundation
Patient care coordinator job in Wilmington, DE
Primary Functions: * Facilitate access to care. This includes scheduling of patients at all Nemours sites of service. Maximize template utilization. Manage the wait list and referral work queue to ensure it is at or below established metrics. * Manage divisional templates to ensure ease of patient access, provider effectiveness and efficient clinical flow.
* Provide daily administrative support to assigned members of the clinical team, including the Division Chief. Assist in the coordination and support of enterprise/departmental/divisional projects and initiative which further the clinical, educational and research missions of the Department of Pediatrics and its Divisions.
Essential Functions:
1.Provide daily oversight of divisional clinical schedules and EPIC templates
* In collaboration with departmental/divisional leadership and divisional providers, develop, build, modify and maintain EPIC templates for assigned providers and specialty programs at all service sites.
* View and manage provider schedules. Complete steps within EPIC to set single day edits, unavailable times, hold times and clinic cancellations as required.
* Utilizing EPIC and Qlik reporting tools, assess template effectiveness through the lens of patient access for all appointment types, provider productivity and care center efficiency. Process template revisions as appropriate.
* Promptly and courteously handle telephone calls to/from internal and external customers including patients, referring physicians, insurance companies, etc. Triage urgent/non-urgent calls appropriately. Ensure service excellence in all encounters.
* Provide administrative support to divisional leaders and clinical providers, to include, but not limited to:
* Daily, detailed management of administrative and clinical schedule of activities.
* Coordination of meetings with internal and external participants
* Ensure alignment between Outlook and Epic schedules.
* Timely completion of hospital reappointment applications
* Maintain an accurate accounting of continuing medical education (CME) activity
* Update and maintain the curriculum vitae (CV) for providers on an ongoing basis.
* Participate in the development and distribution of monthly divisional on-call schedules. Ensure internal and external partners have accurate on-call information. Enter into Web Exchange.
* Manage the biweekly and monthly Kronos (timekeeping) and Paid Time off (PTO) process for assigned Department/Division personnel. Maintain time and leave records.
* On a daily basis, open, categorize and distribute incoming correspondence, including mail, faxes, scanned documents, etc.
* Complete associate reimbursement forms, payment requests forms, license renewals, etc. Maintain an accounting of identified expenses. Prepare CME travel request forms; coordinate travel request forms as directed.
* Physical onsite presence as required by Division.
* Proactively identify problems and opportunities related to divisional operations. Address or refer problems and ideas appropriate.
Education
High School Diploma required. Associates or Bachelor's degree preferred but will consider equivalent years' experience and enrollment in degreed program.
1-3 years of job-related experience required.
$43k-72k yearly est. Auto-Apply 33d ago
Medical Practice Coordinator-2010057510-NDP-WIL-Pediatrics general-Nemours Children's Hospital, Delaware
The Nemours Foundation
Patient care coordinator job in Wilmington, DE
Primary Functions:
Facilitate access to care. This includes scheduling of patients at all Nemours sites of service. Maximize template utilization. Manage the wait list and referral work queue to ensure it is at or below established metrics.
Manage divisional templates to ensure ease of patient access, provider effectiveness and efficient clinical flow.
Provide daily administrative support to assigned members of the clinical team, including the Division Chief. Assist in the coordination and support of enterprise/departmental/divisional projects and initiative which further the clinical, educational and research missions of the Department of Pediatrics and its Divisions.
Essential Functions:
1.Provide daily oversight of divisional clinical schedules and EPIC templates
In collaboration with departmental/divisional leadership and divisional providers, develop, build, modify and maintain EPIC templates for assigned providers and specialty programs at all service sites.
View and manage provider schedules. Complete steps within EPIC to set single day edits, unavailable times, hold times and clinic cancellations as required.
Utilizing EPIC and Qlik reporting tools, assess template effectiveness through the lens of patient access for all appointment types, provider productivity and care center efficiency. Process template revisions as appropriate.
Promptly and courteously handle telephone calls to/from internal and external customers including patients, referring physicians, insurance companies, etc. Triage urgent/non-urgent calls appropriately. Ensure service excellence in all encounters.
Provide administrative support to divisional leaders and clinical providers, to include, but not limited to:
Daily, detailed management of administrative and clinical schedule of activities.
Coordination of meetings with internal and external participants
Ensure alignment between Outlook and Epic schedules.
Timely completion of hospital reappointment applications
Maintain an accurate accounting of continuing medical education (CME) activity
Update and maintain the curriculum vitae (CV) for providers on an ongoing basis.
Participate in the development and distribution of monthly divisional on-call schedules. Ensure internal and external partners have accurate on-call information. Enter into Web Exchange.
Manage the biweekly and monthly Kronos (timekeeping) and Paid Time off (PTO) process for assigned Department/Division personnel. Maintain time and leave records.
On a daily basis, open, categorize and distribute incoming correspondence, including mail, faxes, scanned documents, etc.
Complete associate reimbursement forms, payment requests forms, license renewals, etc. Maintain an accounting of identified expenses. Prepare CME travel request forms; coordinate travel request forms as directed.
Physical onsite presence as required by Division.
Proactively identify problems and opportunities related to divisional operations. Address or refer problems and ideas appropriate.
Education
High School Diploma required. Associates or Bachelor's degree preferred but will consider equivalent years' experience and enrollment in degreed program.
1-3 years of job-related experience required.
$43k-72k yearly est. Auto-Apply 33d ago
Patient Service Representative
Simon Eye Associates 4.7
Patient care coordinator job in Wilmington, DE
Job Description
Simon Eye and Center for Advanced Eye Care are partner practices with a combined 34 Optometrists, 8 Ophthalmologists, and 190 staff serving patients across the state of Delaware and in Pennsylvania with locations in Glen Mills, Bryn Mawr, and Bucks County. We are aligned to ensure our communities can access patient-centered, medically oriented full service eyecare delivered in convenient locations with friendly, knowledgeable doctors and staff
.
As the initial point of contact for Simon Eye, the Patient Service Representative is responsible for developing a positive relationship with and providing a WOW experience for our patients. In this role, you will be an integral part of a team committed to delivering the high level of customer service and patient centered care that have made Simon Eye the most trusted provider of eye care in Delaware.
What You'll Do:
Respond to incoming patient phone calls, keep accurate records of patient interactions and transactions
Schedule patient appointments, including outbound annual appointment reminders
Resolve patient issues by obtaining and evaluating all relevant information, seek assistance from and coordinate with other Simon Eye departments when needed
Perform patient verifications
Contact patients via telephone to confirm upcoming appointments
What You'll Need:
At least 2 years of experience providing exceptional customer service, preferably in a call center and/or medical environment
Ability to understand and communicate patient insurance and other information in a clear and professional manner
Ability to work quickly and accurately while maintaining a positive patient experience.
Proficiency in using computer databases including typing accuracy
High level of professionalism and self-motivation
Ability to work two evenings per week and two Saturdays per month to meet patient needs
About Us
We help bring the world into focus so our patients can achieve and enjoy all life has to offer. We achieve and maintain top levels of SERVICE, CURIOSITY, FRIENDLINESS, PROFESSIONALISM, and TEAMWORK for every patient, every time - all in pursuit of providing
Eye Care for Life
.
We are also committed to creating and maintaining a thriving, sustainable culture for our patients, doctors, staff, communities, and put more simply, everyone we interact with. We are proud to be the most trusted eye care provider in Delaware, voted Reader's Choice Best Optometrists, for nearly two decades!
Powered by JazzHR
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$29k-34k yearly est. 30d ago
Patient Access Representative, Behavioral Health
Brigham and Women's Hospital 4.6
Patient care coordinator job in Dover, DE
Site: Wentworth-Douglass Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patientcare, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham's unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.
Are you passionate about making a meaningful impact in behavioral health? Great Bay Mental Health, a dynamic and compassionate division of Wentworth-Douglass Hospital and part of the Mass General Brigham system, is seeking dedicated professionals to join our growing team. We provide comprehensive mental health services to individuals across the Seacoast region, with a strong commitment to evidence-based care, collaboration, and community wellness.
As part of a leading healthcare network, our team benefits from the resources and innovation of MGB while maintaining the personalized, patient-centered approach of a community hospital. Whether you're a clinician, carecoordinator, or support staff, you'll be part of a multidisciplinary team working together to improve lives through accessible and high-quality mental health care.
We are seeking a full-time, 40-hour Patient Access Representative to join our team! This is an in-person position located at 15 Old Rollinsford Road, Dover, NH.
The schedule for the Patient Access Representative is:
Monday, Wednesday, Friday: 8:30am to 5:00pm
Tuesday, Thursday: 9:30am to 6:00pm
Job Summary
The Patient Access Representative will be responsible for managing both in and outbound calls as well as scheduling and registration functions for patients of the Wentworth Douglass Health Systems (WDHS). The individual is typically the first point of contact for patients entering WDHS. They will specialize in providing exceptional customer service with both internal and external customers, creating new patient medical records, verifying insurance eligibility, collecting demographic information and offering applicable documents. The Patient Access Rep. must be able to hold in-depth financial conversations with patients in order to provide cost transparency and improve financial success of the organization.
Are you ready to bring your talent to this team and join us in moving health care forward?
Qualifications
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
experience in a healthcare setting, with a focus on patient access and registration 2-3 years required
Additional Job Details (if applicable)
Remote Type
Onsite
Work Location
15 Old Rollinsford Road
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$19.42 - $27.74/Hourly
Grade
3
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
$19.4-27.7 hourly Auto-Apply 39d ago
Patient Registration
Amsurg 4.5
Patient care coordinator job in Newark, DE
AMSURG is a nationally recognized leader in the strategic and operational management of ambulatory surgery centers with medical specialties ranging from gastroenterology to ophthalmology and orthopedics. With more than 250 surgery centers across the U.S., we partner with physicians and health systems to deliver the highest standards of patientcare and quality. For more information, please access our website: ************************ Through AMSURG, our clinician-led organization is changing the face of healthcare by delivering high-quality care that puts the patient first.
Benefits:
At AMSURG, we offer benefits at the speed of your life. Our wide range of health and welfare benefits allow you to choose the right coverage for you and your family. Qualifying employees are eligible to enroll on the 1
st
of the month, following 30 days of employment. AMSURG offers a variety of health and welfare benefit options to help protect your health and promote your wellbeing. Benefits offered include but are not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs, and a matching 401(K) Plan.
Paid Time Off:
AMSURG offers paid time off, 9 observed holidays, and paid family leave. You accrue Paid Time Off (PTO) each pay period and depending on your position and can earn a minimum of 20 days and up to 25 days per calendar year.
Essential Duties and Responsibilities:
Welcomes patients and visitors by greeting them in person or on the telephone
Collects patient identification cards
Collects patient insurance information
Ensures that documentation is completed and all necessary documents are signed by the patient
Updates patient accounts by recording personal and financial information in the revenue management system
Collects copayments and deductibles as needed
Records payments in the billing system or log as required
Issues receipts for payments received
Balances upfront collections at the end the shift
Notifies clinical when patient is ready to proceed to the clinical area
Accepts deliveries to the ASC, as needed
Maintains business office inventory and equipment by checking stock to determine inventory level
Receives and opens office mail as needed
Takes deposits to the bank as needed
Protects patients' rights by maintaining confidentiality of personal and financial information
Prepares patients charts for the following day
Maintains strict adherence to the center's policies and procedures; reports needed changes and discrepancies
Strong knowledge of Microsoft Excel and Outlook
Attends all required education
Regular and predictable attendance required
Performs other miscellaneous duties as assigned
$30k-36k yearly est. 60d+ ago
Patient Service Representative
Radnet 4.6
Patient care coordinator job in Newark, DE
Job Description
Responsibilities
Artificial Intelligence; Advanced Technology; The very best in patientcare. With decades of expertise, we are
Leading Radiology Forward
. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a
Patient Service Representative
,
you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will:
Greet and register patients in a friendly and service-oriented manner.
Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
Collect and log all co-pays and fees
Answer/transfer incoming phone calls.
Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
Coordinate with the back-office staff for timely and effective care of patients
Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
Demonstrates ability to establish, nurture, and maintain cooperative working relationships.
You Are:
Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues
Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service
To Ensure Success In This Role, You Must Have:
High School Diploma or GED
Intermediate to advanced computer skills
Strong multitasking and communication skills
Experience providing exceptional customer service
Medical terminology knowledge and recent medical/radiology office experience is preferred.
We Offer:
Comprehensive Medical, Dental and Vision coverages.
Health Savings Accounts with employer funding.
Wellness dollars
401(k) Employer Match
Free services at any of our imaging centers for you and your immediate family.
$30k-33k yearly est. 26d ago
Receptionist/Scheduling Coordinator
Homestar Remodeling
Patient care coordinator job in Wilmington, DE
HomeStar Remodeling is seeking a high potential Receptionist/Scheduling Coordinator. Due to the high demand of our green products, we our looking to hire outgoing and career oriented individuals. If you are looking for a career, this will be the perfect position for you to grow personally and professionally. The position offers an excellent base salary and bonus structure.
About Our Company
After being awarded as Inc. Magazine's 53rd fastest growing company in America AND also voted Best Places to Work, we have now opened an additional office to continue our expansion to better serve the Mid-Atlantic Region! HomeStar is a premier home improvement company, and we are a proud part of the communities that we serve, and enjoy helping our friends and neighbors improve the value and beauty of their homes.
Your responsibilities:
Coordinates and monitor office operations to ensure company requirements are sufficiently met on a daily basis
Plan, coordinate, and motivate the efforts of staff towards the specific objectives in the office
Oversee an efficient office environment, ensure the efficient operation of all office equipment, and arrange for maintenance as needed
Collaborate with directors and supervisors to continuously improve office performance
Coordinate and oversee the completion of special projects as needed
Monitor office procedures and resolve issues
Answer telephone and greet visitors
Record names, addresses, purchases, and reactions of prospects contacted
Manage outflow of calls to current or prospective clients/customers
Telephone or write emails to respond to correspondence from customers or to follow up initial sales contacts
Confirm/Schedule appointments for sales representatives to meet with prospective customers
Run reports as needed
Provide clerical support to supervisors and director
Schedule appointments and office meetings as needed
Perform other duties as assigned
Your qualifications:
Must be proficient in Excel
Organization Skills
Able to multitask proficently
Goal Oriented
Open to Part time or Full time
Job Type: Full-time or Part-time
$37k-59k yearly est. Auto-Apply 4d ago
Patient Service Representative
Zoll Lifevest
Patient care coordinator job in Dover, DE
Job Description
Patient Service Representative (PSR)
Competitive fee for service
Flexibility - work around your schedule
Lifesaving medical technology
*Spanish Speaking Preferred
The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest wearable cardioverter defibrillator (WCD) and associated technologies.
Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest has been worn by hundreds of thousands of patients and saved thousands of lives.
Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis.
Summary Description:
The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest , is seeking a Patient Service Representative (PSR) in an independent contractor role to train patients on the use and care of LifeVest .
LifeVest is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA.
This is the perfect opportunity for the health professional with patientcare and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the Patient Service Representative sets up the equipment and trains the patient and caregivers on the use and care of the device. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off.
Responsibilities:
Contact caregivers and family to schedule services
Willingness to accept assignments which could include daytime, evenings, and/or weekends.
Travel to patient's homes and health care facilities to provide services
Train the patient and other caregivers of patient (if applicable) in the use of LifeVest
Program LifeVest according to the prescribing physician's orders
Measure the patient and determine correct garment size
Review with patient, and have patient sign, all necessary paperwork applicable to the service.
Transmit signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment
Manage device and garment inventory
Disclose family relationship with any potential referral source
Qualifications:
Have 1 year patientcare experience
Patient experience must be in a paid professional environment (not family caregiver)
Patient experience must be documented on resume
Completion of background check
Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL
Disclosure of personal NPI number (if applicable)
Valid driver's license and car insurance and/or valid state ID
Willingness to pay a $30 annual DME fee which is deducted from a completed Work Order
Willingness to pay for additional vendor credentialing (i.e. RepTrax) if needed geographically
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$29k-36k yearly est. 13d ago
Patient Registration
Newark Endoscopy ASC LLC
Patient care coordinator job in Newark, DE
Job Description
AMSURG is a nationally recognized leader in the strategic and operational management of ambulatory surgery centers with medical specialties ranging from gastroenterology to ophthalmology and orthopedics. With more than 250 surgery centers across the U.S., we partner with physicians and health systems to deliver the highest standards of patientcare and quality. For more information, please access our website: ************** Through AMSURG, our clinician-led organization is changing the face of healthcare by delivering high-quality care that puts the patient first.
Benefits:
At AMSURG, we offer benefits at the speed of your life. Our wide range of health and welfare benefits allow you to choose the right coverage for you and your family. Qualifying employees are eligible to enroll on the 1st of the month, following 30 days of employment. AMSURG offers a variety of health and welfare benefit options to help protect your health and promote your wellbeing. Benefits offered include but are not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs, and a matching 401(K) Plan.
Paid Time Off:
AMSURG offers paid time off, 9 observed holidays, and paid family leave. You accrue Paid Time Off (PTO) each pay period and depending on your position and can earn a minimum of 20 days and up to 25 days per calendar year.
Essential Duties and Responsibilities:
Welcomes patients and visitors by greeting them in person or on the telephone
Collects patient identification cards
Collects patient insurance information
Ensures that documentation is completed and all necessary documents are signed by the patient
Updates patient accounts by recording personal and financial information in the revenue management system
Collects copayments and deductibles as needed
Records payments in the billing system or log as required
Issues receipts for payments received
Balances upfront collections at the end the shift
Notifies clinical when patient is ready to proceed to the clinical area
Accepts deliveries to the ASC, as needed
Maintains business office inventory and equipment by checking stock to determine inventory level
Receives and opens office mail as needed
Takes deposits to the bank as needed
Protects patients' rights by maintaining confidentiality of personal and financial information
Prepares patients charts for the following day
Maintains strict adherence to the center's policies and procedures; reports needed changes and discrepancies
Strong knowledge of Microsoft Excel and Outlook
Attends all required education
Regular and predictable attendance required
Performs other miscellaneous duties as assigned
$29k-38k yearly est. 26d ago
Front Desk
Microtel Inn & Suites
Patient care coordinator job in Milford, DE
We are looking for a well-groomed, friendly front desk staff to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. You should have a pleasant and professional disposition with guests and other hotel staff. The position is part-time, and we are looking to fill the 7:00am - 3:00pm position, as well as the 3:00pm-11:00pm position. Previous hospitality experience is preferred, but not required.
Front Desk Responsibilities:
Checking guests in and out.
Receiving and managing reservations made online and telephonically.
Verifying guests' payment methods during check-in.
Assigning rooms to guests and informing them of any specials offered by the hotel.
Organizing transport services for guests at their request.
Providing guests with information about the hotel.
Keeping abreast of attractions that may be of interest to guests.
Serving as a host at conferences, and ensuring that all relevant preparations are made for the event.
Front Desk Requirements:
High school qualification or equivalent.
Previous hospitality experience would be advantageous.
Strong written and verbal communication skills.
Well-presented and professional appearance.
Competency with Microsoft Office.
Ability to learn on the job.
Excellent customer service skills.
Must have flexible hours.
Must be able to work weekends and holidays.
Work schedule
8 hour shift
Weekend availability
Holidays
Night shift
Benefits
Paid time off
Employee discount
Other
$28k-36k yearly est. 60d+ ago
Medical Practice Coordinator-Psychology
Nemours
Patient care coordinator job in Wilmington, DE
Primary Functions:
1.This position primarily facilitates access to care for Developmental Medicine, Psychology and The Swank Autism Center. This includes scheduling of patients at all Nemours sites of service. Maximize template utilization. Manage wait lists and referral work queues to ensure it meets established metrics.
2. Provide daily administrative support to assigned members of the clinical team; including the Division Chief. Assist in the coordination and support of enterprise/departmental/divisional projects and initiative which further the clinical, educational and research missions of the Department of Pediatrics and its Divisions.
Essential Functions:
1.Provide daily oversight of divisional clinical schedules
2.Partner with clinical teams to ensure timely follow-up care for patients to optimize schedules, access, and fill rates.
3.Collect, communicate, and document demographic, insurance and/or clinical information required for patientcare and revenue cycle.
4.Promptly and courteously manage communications to/from internal and external customers including patients, referring physicians, insurance companies, etc. Triage urgent/non-urgent calls appropriately. Ensure service excellence in all encounters.
5.Connect crisis calls to proper next steps including crisis resources and mobile crisis.
6.Utilizing EPIC and Qlik reporting tools to assess schedule responsibilities.
7.Serve as a liaison between patient, healthcare providers, other members of healthcare team, financial services, billing, and HIM.
8.Daily, open, categorize and distribute incoming correspondence, including mail, faxes, scanned documents, etc.
9.Physical onsite presence as required by Division.
10.Proactively identify problems and opportunities related to divisional operations. Address or refer problems and ideas appropriately.
Qualifications
High School Diploma required. Associates or Bachelors degree preferred, but will consider equivalent years' experience.
Basic knowledge of HIPAA regulations and ability to maintain confidentiality. Intermediate knowledge of word processing and excel.
Excellent verbal and written communication skills
Strong organizational and time management skills
Solid conflict resolution skills Ability to work independently with minimal supervision.
$43k-72k yearly est. Auto-Apply 40d ago
Patient Service Representative
Simon Eye Associates 4.7
Patient care coordinator job in Wilmington, DE
Simon Eye and Center for Advanced Eye Care are partner practices with a combined 34 Optometrists, 8 Ophthalmologists, and 190 staff serving patients across the state of Delaware and in Pennsylvania with locations in Glen Mills, Bryn Mawr, and Bucks County. We are aligned to ensure our communities can access patient-centered, medically oriented full service eyecare delivered in convenient locations with friendly, knowledgeable doctors and staff
.
As the initial point of contact for Simon Eye, the Patient Service Representative is responsible for developing a positive relationship with and providing a WOW experience for our patients. In this role, you will be an integral part of a team committed to delivering the high level of customer service and patient centered care that have made Simon Eye the most trusted provider of eye care in Delaware.
What You'll Do:
Respond to incoming patient phone calls, keep accurate records of patient interactions and transactions
Schedule patient appointments, including outbound annual appointment reminders
Resolve patient issues by obtaining and evaluating all relevant information, seek assistance from and coordinate with other Simon Eye departments when needed
Perform patient verifications
Contact patients via telephone to confirm upcoming appointments
What You'll Need:
At least 2 years of experience providing exceptional customer service, preferably in a call center and/or medical environment
Ability to understand and communicate patient insurance and other information in a clear and professional manner
Ability to work quickly and accurately while maintaining a positive patient experience.
Proficiency in using computer databases including typing accuracy
High level of professionalism and self-motivation
Ability to work two evenings per week and two Saturdays per month to meet patient needs
About Us
We help bring the world into focus so our patients can achieve and enjoy all life has to offer. We achieve and maintain top levels of SERVICE, CURIOSITY, FRIENDLINESS, PROFESSIONALISM, and TEAMWORK for every patient, every time - all in pursuit of providing
Eye Care for Life
.
We are also committed to creating and maintaining a thriving, sustainable culture for our patients, doctors, staff, communities, and put more simply, everyone we interact with. We are proud to be the most trusted eye care provider in Delaware, voted Reader's Choice Best Optometrists, for nearly two decades!
$29k-34k yearly est. Auto-Apply 60d+ ago
Patient Registration
Amsurg Corp 4.5
Patient care coordinator job in Newark, DE
AMSURG is a nationally recognized leader in the strategic and operational management of ambulatory surgery centers with medical specialties ranging from gastroenterology to ophthalmology and orthopedics. With more than 250 surgery centers across the U.S., we partner with physicians and health systems to deliver the highest standards of patientcare and quality. For more information, please access our website: ************************ Through AMSURG, our clinician-led organization is changing the face of healthcare by delivering high-quality care that puts the patient first.
Benefits:
At AMSURG, we offer benefits at the speed of your life. Our wide range of health and welfare benefits allow you to choose the right coverage for you and your family. Qualifying employees are eligible to enroll on the 1st of the month, following 30 days of employment. AMSURG offers a variety of health and welfare benefit options to help protect your health and promote your wellbeing. Benefits offered include but are not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs, and a matching 401(K) Plan.
Paid Time Off:
AMSURG offers paid time off, 9 observed holidays, and paid family leave. You accrue Paid Time Off (PTO) each pay period and depending on your position and can earn a minimum of 20 days and up to 25 days per calendar year.
Essential Duties and Responsibilities:
Welcomes patients and visitors by greeting them in person or on the telephone
Collects patient identification cards
Collects patient insurance information
Ensures that documentation is completed and all necessary documents are signed by the patient
Updates patient accounts by recording personal and financial information in the revenue management system
Collects copayments and deductibles as needed
Records payments in the billing system or log as required
Issues receipts for payments received
Balances upfront collections at the end the shift
Notifies clinical when patient is ready to proceed to the clinical area
Accepts deliveries to the ASC, as needed
Maintains business office inventory and equipment by checking stock to determine inventory level
Receives and opens office mail as needed
Takes deposits to the bank as needed
Protects patients' rights by maintaining confidentiality of personal and financial information
Prepares patients charts for the following day
Maintains strict adherence to the center's policies and procedures; reports needed changes and discrepancies
Strong knowledge of Microsoft Excel and Outlook
Attends all required education
Regular and predictable attendance required
Performs other miscellaneous duties as assigned
$30k-36k yearly est. 23d ago
Care Coordinator, Recovery Coach
Brigham and Women's Hospital 4.6
Patient care coordinator job in Dover, DE
Site: Wentworth-Douglass Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patientcare, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham's unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.
The carecoordinator/recovery coach will support the medication for addiction treatment office. We are looking for someone with a skillset/interest in working with corrections and women's health. This role will be directly supporting the recovery clinic which provides medication for alcohol and opioid disorder.
Job Summary
We are seeking a full-time, 40-hour carecoordinator/recovery coach to work onsite Monday through Friday from 8:00am to 5:00pm.
About the Role:
As a Recovery Coach, you'll provide non-clinical services which are centered on the primary goal of assisting patients with navigating recovery. This role is all about creating a connection-fostering trust, offering guidance, and helping individuals find and follow their own recovery pathways. You will play a part of the continuum of care in addiction recovery treatment services and assist patients with coordinating service needs to build and maintain a healthy recovery network as well as assisting with navigating clients into the appropriate level of care that matches their needs. You must have excellent problem-solving skills; the ability to work independently and as part of an interdisciplinary team; the ability to apply risk management and problem-solving techniques to clinical situations; the ability to thrive in a fast-paced, team-oriented environment as well as feel comfortable working with clients in crisis situations. Having basic knowledge and understanding of current version of DSM and psychiatric medications is a plus.
What You'll Do:
* Offer peer mentorship, advocacy, and recovery coaching
* Coordinatecare and connect clients with appropriate services and resources
* Help clients build coping skills, self-determination, and personal empowerment
* Work collaboratively with a multidisciplinary care team
* Create a judgment-free, safe, and supportive environment
Qualifications
What We're Looking For:
* Education: High School Diploma or Equivalent required; Bachelor's in Psychology preferred
* Certification: CRSW (Certified Recovery Support Worker - NH) preferred
* Experience:
* At least 3 years working with individuals with substance use disorders
* At least 2 years of sustained recovery experience
Additional Job Details (if applicable)
* Skills:
* Strong leadership and communication skills
* Ability to build effective, empathetic relationships with clients and colleagues
* A deep understanding of recovery principles and trauma-informed care
Remote Type
Onsite
Work Location
15 Old Rollinsford Road
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$20.58 - $29.40/Hourly
Grade
5
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
$20.6-29.4 hourly Auto-Apply 8d ago
Fetal Care Center Perinatal Access Representative
The Nemours Foundation
Patient care coordinator job in Wilmington, DE
The Perinatal Access Representative (PAR) is accountable for answering the Nemours Fetal Care Center (NFCC) phones. They are accountable for receiving intakes, scheduling, registration, and insurance validation. The PAR works directly with the Fetal Therapy Nurse Coordinators (NC), APP's, and Physicians. This position will support Nemours patients and families in experiencing full spectrum care within the Nemours system.
Essential Functions:
Answers all incoming phone calls in real time and in a polite manner, utilizing trauma informed strategies. Escalate concerns in a timely fashion to appropriate teammate.
Schedules all appropriate fetal imaging and prenatal consultations with sub-specialties based on recommendations from MFM and NC.
Timely documentation in electronic medical record (EMR).
Communicates with families to ensure an understanding of the referral process.
Acquires maternal records for all referrals.
Distribution and confirmation of receipts of all correspondence from NFCC to referring physician offices.
Facilitate scheduling of initial postnatal follow up with recommended neonatal specialists.
Contributes to data entry, the use of databases and responsible practices around the use of PHI.
Participates in QI initiatives defined within the NFCC.
Coordinates telehealth appointments for sub-specialty providers and families.
Participates in and represents the Team in departmental programs and meetings.
Demonstrates competence using Microsoft products (excel, word, PowerPoint).
Job Requirements:
High school diploma
Associate degree preferred
3-5 years of job related experience