Patient Access Training Specialist - Days
Patient care coordinator job in Naperville, IL
Hourly Pay Range:
$24.86 - $37.29 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
Patient Access Training Specialist
Location: Naperville (although will travel to a variety of locations)
Full Time
Hours: 8a - 4:30p M-F
What you will need:
Education:
An Associate's degree in education, organizational development or healthcare and/or two to three years of previous experience in registration/scheduling and/ OR two to three years of previous experience in a training or precepting role required.
Experience & Skills:
A moderate level of analytical ability is required. Work requires a broad knowledge of issues, trends, practices and systems related to patient access services and the revenue cycle. Requires basic technical knowledge or in-depth, experience-based knowledge in order to problem solve, analyze and interpret information.
A relatively high level of communication skills, administrative abilities, and interpersonal skills are required in order to lead, teach, and persuade others, manage diverse issues, concerns and priorities, and/or interact effectively with others in very difficult situations.
Work is not completely standardized. Assignments are often received in the form of results expected, due dates, and general procedures to follow.
Work requires the ability to walk, sit or stand for an hour or more at a time, lift or carry objects weighing 5-20 pounds, proofread and check documents for errors, use a keyboard to enter, retrieve or transform words or data, and operate various office machines.
Work is generally performed in an office or clinical environment in which there is only occasional exposure to unpleasant and or hazardous working conditions.
What you will do:
Under general supervision and according to established policies and procedures, actively performs up to two of the Responsible for the daily coordination of subordinate personnel and the services they provide related to pre-admission testing, outpatient, same day surgery, emergency room, immediate care, inpatient, observation and corporate health registrations, discharges and admissions. Monitors and ensures the accurate and timely input of patient, insurance and clinical information in to the appropriate admissions system. Responsible for ensuring department standards are met and excellent customer service is provided. Provides assistance to staff in resolving issues with procedures, equipment, employees, physicians and/or patients. Performs the duties of a patient service representative.
Benefits (full-time or part-time positions):
Premium pay such as shift, on call, holiday and more based on an employee's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Career pathways to promote professional growth and development
Various Medical, Dental, Pet and Vision options
Tuition Reimbursement
Free Parking
Wellness Program Savings Plan
Health Savings Account Options
Retirement Options with Company Match
Paid Time Off and Holiday Pay
Community Involvement Opportunities
Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals ? Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) ? all recognized as Magnet hospitals for nursing excellence. For more information, visit ***********************
When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.
Please explore our website (*********************** to better understand how Endeavor Health delivers on its mission to ?help everyone in our communities be their best?.
Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.
Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.
EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.
Patient Access Specialist/Call Centre
Patient care coordinator job in Warrenville, IL
Pay rate: $25/hr
Duration: 03 Months
. 2-3 years customer service or medical office experience required.
Takes upward of 60-100 inbound calls per day using multiple system applications while being monitored by Quality Assurance.
Schedules appointments in Epic, in accordance with AIDET service standards, reviewing the scheduling activity and summarizing the transaction at the end of the call. Epic experience not required, but preferred
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on demand and total workforce solutions. To know more about US Tech Solutions, please visit ***********************
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Warm Regards,
Recruiter Name: Praveen Kumar
Designation: Associate Team Lead
Internal Job ID: 25-52160
Scheduling Coordinator
Patient care coordinator job in Aurora, IL
Summary/Objective of Overall Role:
The purpose of this role is to facilitate the processes and workflow of the services provided to our cliental by following the guidelines, existing instructions and standard operating procedures for the logistics role. The Senior Logistics Specialist will adhere to existing processes, while assisting with continuous improvement and process development needs of the role.
Essential Functions:
Service Trade™ proficiency based on existing Service Trade™ instructions
Communicating reportable items to leadership per standard operating procedures
Drafting and managing the employee scheduled to be approved by leadership and any schepdule updates, bi-weekly.
Schedule/reschedule all jobs per standard operating procedures on a weekly/monthly basis
Draft & manage all quotes from initiation of request (or reported deficiency) to scheduling of the job per standard operating procedures
Add customers to the system & manage client records including updating location notes based on location & service provided.
Act as scheduling liaison for subcontractors.
Facilitate employee or job schedule changes to accommodate staff or client needs, including processing PTO/NPTO requests.
Communicating reportable items to leadership per standard operating procedures
Assist with documentation management by filing documents and updating files.
Answer phones & relay messages
Assist with facilitating candidate interviews
Attend catch up meetings on a regular basis to inform & update leadership on the current state of jobs & scheduling needs.
Ad hoc tasks to assist leadership & field staff.
Logistics and Service Trade™ training
Delegate & Supervise additional tasks to Jr. Logistics Specialist
Oversee the completion of updates & maintenance of the daily field performance report, per standard operating procedures
Oversee the completion of updates & maintenance of the service tracking report daily, per standard operating procedures
Oversee the review of completed jobs & drafting overview emails daily, per standard operating procedures
Oversee the daily customer service follow up calls, scheduling confirmation calls & service reminder calls, followed up with email correspondence.
Oversee the facilitation & coordination of rental equipment for jobs as needed
Oversee the facilitation & coordination of travel arrangements for field personnel
Oversee, the management & updating of customer information (i.e. location instructions, assets/equipment, contact information etc.) in Service Trade™
Self-starter, able to work independently, with minimal supervision
Organization/Prioritization Skills
Ability to understand & follow SOPs
Problem Solving skills
Type a minimum of 60 wpm
Time Management
Other Duties:
This role description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
Benefits:
After 90 days
Construction Scheduler - Mechanical
Patient care coordinator job in Westmont, IL
Senior Mechanical Construction Scheduler & Claims Avoidance Specialist We are seeking a skilled Senior Mechanical Construction Scheduler & Claims Avoidance Specialist to join our team. This position is crucial for ensuring that mechanical construction projects are completed on time and within budget while proactively preventing claims. The ideal candidate will have extensive experience in scheduling and a strong background in mechanical systems, particularly in piping, plumbing, and HVAC.
Key Responsibilities
Develop and maintain detailed construction schedules for mechanical projects including piping, plumbing, and HVAC systems.
Analyze project plans and specifications to establish scheduling parameters and milestones.
Coordinate with project managers, engineers, and subcontractors to gather scheduling input and ensure alignment across all teams.
Identify potential scheduling conflicts and proactively implement solutions to avoid claims.
Monitor project progress and update schedules regularly to reflect current status and forecasts.
Prepare and present scheduling reports to stakeholders, highlighting critical path activities and any deviations from the plan.
Facilitate scheduling meetings and discussions to ensure clear communication and understanding among all team members.
Qualifications
Bachelor's degree in Mechanical Engineering, Construction Management, or related field.
Minimum of 7 years of experience in construction scheduling, with a focus on mechanical scopes.
Proficient in scheduling software such as Primavera P6 or Microsoft Project.
Strong understanding of mechanical construction processes, particularly in piping, plumbing, and HVAC.
Excellent analytical and problem-solving skills to effectively manage scheduling conflicts.
Proven ability to work collaboratively in a team environment and communicate effectively with various stakeholders.
Benefits
Salary Range: $115,000 - $140,000
401K plan with matching contributions
Health, Vision, and Dental Insurance
Paid Time Off
Company annual bonus program
Health Savings Account, Health Reimbursement Account and Flexible Spending Accounts
Health Wellness Programs
Ongoing education stipend for AACE/ASTM certifications
Possibility of hybrid work environment (3 days onsite, 2 days remote
Email Your Resume In Word To
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
carson.kirk@cybercoders.com
Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : CK13-1856574 -- in the email subject line for your application to be considered.***
Carson Kirk - Recruiter
For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa.
This job was first posted by CyberCoders on 06/13/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.
CyberCoders is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.
Trading Application Support Front Office
Patient care coordinator job in Chicago, IL
As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specialized in Banking, Finance, and Financial Services. Through our core human values - proximity, teamwork, diversity, excellence - our 1000 expert consultants, hailing from 35 different nationalities, collaborate across 13 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Luxembourg, Geneva, Lisbon, Porto, Casablanca, Madrid and Singapore.
Context :
Our client, a leading player in Global Markets based in Chicago, is seeking a Front Office IT Business Analyst to join its Business Support & Monitoring IT team. The role focuses on providing Level 1 functional support and business analysis across critical trading, booking, pricing, and risk management applications for Equity Derivatives, Equity Finance/Delta One, Securities Lending, Global Macro, and Credit.
Your Role :
Act as the main point of contact for traders, building trusted relationships with Front Office desks.
Handle Level 1 functional support: user requests, incident management, escalation, and follow-up.
Gather and document business requirements, conduct functional testing, and support production releases.
Collaborate with IT development teams (local and global) to deliver system enhancements.
Provide training, user documentation, and guidance on applications (Fidessa, Dash, Sophis, Loanet, etc.).
Monitor trading workflows, identify improvement opportunities, and ensure smooth business operations.
What We're Looking For :
Bachelor's degree in Computer Science, Finance, or related field.
Solid experience as an IT Business Analyst or IT Support Analyst within Front Office - Equity Derivatives.
Strong knowledge of Equity Derivatives products, trading workflows, pricing, and risk management.
Confortable working on Unix/Linux (Shell Scripting, etc.) and Windows environments (Powershell, Batch, etc.).
Familiarity with trading platforms (Fidessa, Dash, EMSX) and systems such as Sophis or Loanet.
Experience working with relational and no-relational databases (good SQL skills).
Knowledge of FIX and other order/rfq/trading protocols.
Excellent communication and stakeholder management skills, customer-focused mindset.
Ability to multi-task, prioritize, and thrive in a fast-paced trading environment.
Knowledge of Agile methodologies is a plus.
This role offers the chance to work closely with trading teams and cutting-edge systems in a dynamic, multicultural environment.
Patient Care Coordinator
Patient care coordinator job in Elk Grove Village, IL
Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed. * Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner
* Answers and responds to telephone inquiries in a professional and timely manner
* Schedules appointments
* Gathers patients and insurance information
* Verifies and enters patient demographics into EMR ensuring all fields are complete
* Verifies vision and medical insurance information and enters EMR
* Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients
* Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete
* Prepare insurance claims and run reports to ensure all charges are billed and filed
* Print and prepare forms for patients visit
* Collects and documents all charges, co-pays, and payments into EMR
* Allocates balances to insurance as needed
* Always maintains a clean workspace
* Practices economy in the use of _me, equipment, and supplies
* Performs other duties as needed and as assigned by manager
* High school diploma or equivalent
* Basic computer literacy
* Strong organizational skills and attention to detail
* Strong communication skills (verbal and written)
* Must be able to maintain patient and practice confidentiality
Benefits
* 401(k) with Match
* Medical/Dental/Life/STD/LTD
* Vision Service Plan
* Employee Vision Discount Program
* HSA/FSA
* PTO
* Paid Holidays
* Benefits applicable to full Time Employees only.
Physical Demands
* This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.
Care Coordinator- MHN
Patient care coordinator job in Chicago, IL
Friend Health is seeking a dedicated and detail-oriented MHN Care Coordinator to support patient care by serving as a liaison between patients, families, and clinical teams. This role plays a key part in improving patient outcomes through assessments, care coordination, referrals, and follow-up. The Care Coordinator will navigate Electronic Health Records (EHR), conduct patient assessments, and ensure smooth care transitions in alignment with the Medical Home Network program.
JOB DUTIES
Patient Care Coordination
Conduct Health Risk Assessments to evaluate patient needs.
Coordinate care between clinical teams, patients, and families.
Provide disease-specific and preventive care education.
Ensure timely provider follow-up after hospitalizations and emergency visits.
Assist with referrals, care transitions, and scheduling.
Retrieve discharge summaries and medical records for continuity of care.
Develop and implement low-level care plans for patients.
Conduct home visits when necessary.
Administrative & Data Management
Accurately utilize EHR and Practice Management Systems.
Maintain and track patient data, compile reports, and monitor care efforts.
Participate in care management meetings to discuss patient needs.
Customer Service & Communication
Provide courteous, professional communication with patients and families.
Maintain confidentiality in line with HIPAA.
Manage incoming/outgoing calls, documenting all patient interactions.
QUALIFICATIONS
High school diploma or equivalent required.
2-3 years of related experience with direct public contact, customer service, or care coordination.
Experience with Electronic Health Records (EHR) required.
Strong data entry and typing skills.
SMART GOALS
Complete 95% of Health Risk Assessments for new MHN patients within 30 days of assignment.
Ensure 100% documentation accuracy in EHR with less than 2% error rate during quarterly audits.
Achieve 90% patient follow-up completion rate within 7 days of ER or hospital discharge.
WORKING CONDITIONS
The unavoidable, externally imposed conditions under which the work must be performed, and which create hardship for the incumbent including the frequency and duration of occurrence of physical demands, environmental conditions, demands on one's senses, and mental demands.) None known.
PHYSICAL REQUIREMENTS
Frequent sitting with occasional standing and walking.
Ability to bend, reach, and lift up to 10 lbs.
EMPLOYMENT CONDITIONS
This is to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the duties as described. This is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned as deemed appropriate commensurate to the position. This document does not represent a contract of employment, and Friend Health - HRDI reserves the right to change this job description and /or assign tasks deemed as needed.
BENEFITS & COMPENSATION
Hourly Pay: $20.00- 21.01
Medical, Dental, and Vision Insurance
403(b) Retirement Plan
Paid Time Off (PTO) & Paid Holidays
Life Insurance & Disability Coverage
Tuition Reimbursement & Professional Development Opportunities
Wellness Programs & Employee Assistance Programs (EAP)
Occupational Risk for Exposure to TB:
There is an occupational risk for exposure to TB, as this position involves extensive community and patient contact. Employees in this role are required to comply with annual TB testing as part of workplace health and safety protocols. The only acceptable exceptions to this requirement are documented medical contraindications or religious objections. Employees who decline TB testing will be required to wear a mask when deemed necessary.
Equal Employment Opportunity (EEO) Statement
Friend Health - HRDI is an equal opportunity employer. We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation including gender identity, gender expression, military discharge status, physical or mental disability, or any other status or characteristic protected by law. In addition, Friend Health - HRDI provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws (including during the application or hiring process). Friend Health - HRDI supports the Pay Transparency Law as an equal opportunity employer.
Join our Team!
If you are passionate about patient-centered care and want to make a difference in the lives of individuals and families, we encourage you to apply and become part of our dedicated Care Coordination team at Friend Health.
Patient Care Coordinator (Endodontic Office)
Patient care coordinator job in Deerfield, IL
Full-time Description
You will be responsible for making a positive and lasting first impression. The ideal candidate should bridge the gap between customer obsession and clerical management. You should be able to deal with complaints and give accurate information. The goal is to make guests and visitors feel comfortable and valued while during their visit which means the following:
Welcoming patients to the dental office
Maintaining accurate patient records
Answering all incoming calls and redirecting them or keeping messages
Check, sort and forward emails
Keep updates records and files
Keep front desk tidy and presentable with all necessary material (pens, forms, paper ect.)
Scheduling patients
Treatment planning
Reviewing financials and discussing insurance
Ability to work Monday-Friday, full-time or part-time (please note, part time employees are not eligible for benefits)
As an essential member of our office, you will also help to facilitate/coordinate other office responsibilities as needed. If you are passionate about patient care and thrive in a team-oriented environment, we encourage you to apply for this exciting opportunity.
Requirements
You are a resourceful Patient Care Coordinator that strives to ensure patients receive the experience they deserve. You're a team player that is adaptable to new and challenging tasks. You're an enthusiastic, passionate and collaborative problem-solver who is always proactively striving for excellence. You also have the following:
1 year of proven experience as front desk representative, agent or relevant position
Familiarity with office machines (e.g fax, printer ect.)
Strong communication and people skills
Good organizational and multi-tasking abilities
Problem-solving skills
Customer service orientation
Desires to help your patients
High school diploma or equivalent
Proficient in Microsoft Office and dental software
Knowledge of dental terminology and procedures
Experience in a dental office with insurance billing preferred
Salary Description $20-28 per hour
Intensive Care Coordinator
Patient care coordinator job in Park Forest, IL
$20.19 hour Openings: 1 Park Forest, IL At Aunt Martha's Health & Wellness, we are boldly committed to advancing the well-being of our communities. Guided by a culture of innovation, we ensure equitable access and deliver exceptional care to every patient.
Position Summary
Under the supervision of the CCS Supervisor, the Intensive Care Coordinator serves as a vital liaison between patients, families, and the broader network of primary care and behavioral health services. This role ensures the delivery of coordinated, high-quality care and provides advocacy, guidance, and support to help patients achieve their health goals.
The Intensive Care Coordinator is expected to demonstrate strong customer service skills, maintain patient confidentiality, and thrive in a fast-paced environment that requires multitasking, attention to detail, and collaboration across multiple teams.
Essential Duties & Responsibilities
* Uphold patient confidentiality and ethical standards at all times.
* Deliver excellent service using the AIDET model, ensuring positive patient and family experiences.
* Manage a caseload effectively to address behavioral health needs.
* Coordinate medical, dental, and behavioral health appointments.
* Ensure regular contact with patients: 1 in-person visit monthly, 3 phone check-ins monthly, and family team meetings every 2 months.
* Develop and maintain care plans in collaboration with patients, families, and providers.
* Document patient information accurately in all required systems and databases.
* Act as a liaison by participating in patient care team meetings, consultations, and huddles.
* Maintain knowledge of medical and mental health conditions and their impacts on patients.
* Conduct assessments using evidence-based screening tools (e.g., SBIRT, PHQ-2/9, GAD-7, Vanderbilt).
* Provide case management and referrals for mental health, substance use, and community resources.
* Collaborate with health plans, hospitals, specialists, and physicians to ensure comprehensive care.
* Participate in required training, meetings, and complete all Core Curriculum courses.
* Perform other duties as assigned.
Key Competencies
* Dependability and reliability, with the ability to go above and beyond to achieve goals.
* Initiative to identify problems/opportunities and implement solutions.
* Strong prioritization and time management skills in a dynamic environment.
* Data-driven decision making with attention to accuracy and compliance.
* Collaborative team player who brings positive energy and contributes to team success.
* Proficiency in technology and willingness to maintain professional growth.
* Strong written and verbal communication skills.
* Excellent organizational skills and attention to detail.
Compensation & Benefits
* Competitive Pay: $20.19/hour
* Health, Dental, and Vision Insurance
* Disability & Life Insurance
* Paid Vacation, Sick Leave, and Holidays
* Retirement Plan
* Employee Assistance Program (EAP)
* Discounts on services (cell phones, restaurants, and more)
Qualifications
Education & Experience
* Bachelor's degree in Social Work, Psychology, or related field preferred.
* At least 1 year of experience in behavioral health or related field preferred.
* Proficiency with Microsoft Office and database management; strong data entry skills.
Other Requirements
* Valid driver's license and current auto insurance.
* Flexibility to work evenings, weekends, and scheduled holidays as needed.
Patient Care Coordinator (PCC)
Patient care coordinator job in Arlington Heights, IL
Job Title: Patient Care Coordinator Position Type: Full-Time Reports To: Practice Manager
Clarity Clinic is a leading interdisciplinary private practice offering psychiatric, psychological, and therapeutic services through a holistic, team-based approach. Our mission is to thoughtfully guide each individual on their journey toward clarity and mental wellness by delivering exceptional, comprehensive care. Our team includes Psychiatrists, Psychiatric Advanced Practice Providers (PAs, NPs), Psychologists, and Therapists who work collaboratively to support our patients' personal and professional balance.
You'll work closely with providers, clinical leadership, and operations staff to support appointment scheduling, patient communication, medication coordination, insurance verification, and more. You will also act as a liaison between patients and providers, helping patients navigate their mental health care with professionalism, warmth, and clarity.
In this role, you will:
We are seeking a dedicated and compassionate Patient Care Coordinator (PCC) to join our growing team. As the first point of contact for patients, the PCC plays a vital role in ensuring a seamless and positive experience through every stage of care. This full-time, onsite-only position blends administrative healthcare operations with high-touch, empathetic service.
You'll work closely with providers, clinical leadership, and operations staff to support appointment scheduling, patient communication, medication coordination, insurance verification, and more. You will also act as a liaison between patients and providers, helping patients navigate their mental health care with professionalism, warmth, and clarity.
Schedules: Candidates will rotate the following shift schedule(s). Must be available to work any of the following shifts (below).
Shift I - 7:30 am - 4:00 pm Shift II - 8:00 am - 4:30 pm or 9:00 am - 5:30 pm. Shift III - 12:00pm - 8:30 pm Saturday - 7:45am - 5:00 pm (rotating) Key Responsibilities: Patient Communication & Support
Provide exceptional customer service via phone, email, SMS, and patient portal.
Serve as the welcoming, professional first point of contact for new and returning patients.
Address inquiries, appointment scheduling, medication requests, and care coordination.
Assist with patient emergencies or admissions in a calm, supportive manner.
Electronic Medical Records (EMR) & Patient Management
Accurately maintain and update patient records.
Support communication of provider messages, appointment reminders, and follow-ups.
Generate and review reports to ensure smooth, efficient patient care.
Medication Coordination
Facilitate medication refill requests and coordinate with pharmacies and providers.
Support patients with clear communication regarding medication policies and timelines.
Insurance Navigation & Billing
Explain coverage, co-pays, deductibles, and prior authorizations in patient-friendly terms.
Verify insurance coverage and collect payments professionally and compassionately.
Ensure accurate billing and reconcile daily payment batches.
Clinical Operations
Greet, check in, and check out patients in a friendly and timely manner.
Support provider scheduling and maximize appointment slot utilization.
Assist with clinic operations and leadership initiatives as needed.
Qualifications
Associate degree (Bachelor's preferred).
Minimum of 1 year experience in a healthcare or customer service role.
Strong communication skills with a warm, empathetic approach to patient care.
Detail-oriented with strong organizational and problem-solving abilities.
Ability to work across multiple locations if needed.
Proficiency in healthcare technology and EMR systems.
Perks & Benefits:
Compensation: $20.00-$24.00 per hour (Full-time)
Full comprehensive benefits package including health, dental vision, EAP services and more.
Monthly Wellness Services Reimbursement
401k match up to 4%.
Opportunities for growth and professional development.
Accrued PTO and sick/wellness days.
We celebrate diversity when it comes to all backgrounds and identities, and we encourage applications from minorities, LGBTQ+ individuals to apply!
Auto-ApplyPatient Care Coordinator
Patient care coordinator job in Geneva, IL
Full-time Description
Now Hiring: Patient Care Coordinator
Pay: $21 - $24/hour (commensurate with experience) + Monthly Office-Level Bonuses = Earning potential well over $52,000/year
Work in a Spa-Like Setting: At Fox Valley Dental Spa, we combine exceptional dentistry with a relaxing, spa-inspired environment that puts patients and team members at ease. From the moment you walk in, you'll feel the difference-soothing surroundings, supportive teammates, and a culture built around care and comfort.
Why You'll Love Fox Valley Dental Spa:
Competitive hourly wage plus bonus opportunities, making your annual earning well above $52k/year
Work in a high-profile practice with direct leadership support
Health, Vision & Dental Insurance, including paid maternity leave
8 Paid Holidays + PTO (with additional gifted hours)
Scrub Allowance
401(k) Retirement Plan
Ongoing Training & Career Growth from the best in the industry
Fun team outings & a strong sense of camaraderie; We don't just work together-we celebrate together. Whether it's team lunches, outings, or daily support, you'll be part of a positive, energetic, and driven group that genuinely enjoys coming to work.
What You'll Do at a Loop Patient Care Coordinator:
Be the first friendly face our patients see and make them feel at home
Manage appointment scheduling and front desk operations
Present treatment plans and help patients understand their options
Maintain accurate patient records and ensure smooth workflow
Work closely with the dental team to provide exceptional patient care
Answer inquiries and deliver top-tier customer service
Keep the front desk and treatment areas clean and organized
What We're Looking For
1+ year of dental experience or spa experience
1+ year of treatment presentation experience (a plus)
Strong communication and organizational skills
Ability to thrive in a fast-paced, team-oriented environment
Detail-oriented and adaptable-because no two days are the same
Bonus Points: Experience as a Treatment Coordinator is a big plus.
If you're looking for a career (not just another job) with amazing earning potential, top-tier leadership support, and a fun, collaborative team, this is the opportunity you've been waiting for.
Apply today and let's chat.
Requirements
What we're looking for:
At least 1 year of dental or spa experience
Strong communication and organizational skills
Ability to thrive in a fast-paced, team oriented environment
Detail-oriented and adaptable-because no two days are the same
Bonus Points: Experience as a Treatment Coordinator is a big plus.
If you're looking for a career (not just another job) with amazing earning potential, top-tier leadership support, and a fun, collaborative team, this is the opportunity you've been waiting for. Apply today and let's chat.
Salary Description Up to $24.00/hour base, plus bonus
Patient Care Coordinator/ Engager
Patient care coordinator job in Northbrook, IL
Our Mission: "Helping People Hear Better"
Lucid Hearing is a leading innovator in the field of assistive listening and hearing solutions, and it has established itself as a premier manufacturer and retailer of hearing solutions with its state-of-the-art hearing aids, testing equipment, and a vast network of locations within large retail chains. As a fast-growing business in an expanding industry, Lucid Hearing is constantly searching for passionate people to work within our amazing organization.
Club: Sam's Club in Northbrook, IL
Hours: Full time/ Tuesday-Saturday 9am-6pm
Pay: $18+/hr
What you will be doing:
• Share our passion of giving the gift of hearing by locating people who need hearing help
• Directing members to our hearing aid center inside the store
• Interacting with Patients to set them up for hearing tests and hearing aid purchases
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center
• 30-50 outbound calls daily.
• Promote all Lucid Hearing products to members with whom they engage.
• Educate members on all of products (non hearing aid and hearing aid) when interacting with them
• Assist Providers when necessary, calling past tested Members, medical referrals to schedule return, etc.
What are the perks and benefits of working with Lucid Hearing:
Medical, Dental, Vision, & Supplemental Insurance Benefits
Company Paid Life Insurance
Paid Time Off and Company Paid Holidays
401(k) Plan and Employer Matching
Continual Professional Development
Career Growth Opportunities to Become a LEADER
Associate Product Discounts
Qualifications
Who you are:
Willingness to learn and grow within our organization
Sales experience preferred
Stellar Communication skills
Business Development savvy
Appointment scheduling experience preferred
A passion for educating patients with hearing loss
Must be highly energetic and outgoing (a real people person)
Be comfortable standing multiple hours
Additional Information
We are an Equal Employment Opportunity Employer.
Patient Care Coordinator
Patient care coordinator job in Long Grove, IL
Store #: 00T075 Rosin Eyecare Long Grove Position:Full-TimeTotal Rewards: Benefits/Incentive Information Rosin Eyecare was founded in 1930 with the mission of providing Chicagoans excellent eye health services and delivering exceptional vision. In the 90 years since, we've remained completely focused on treating our patients like we would treat members of our own family. This commitment has fueled our success, allowing us to expand across the region and ensure that better vision is never too far out of sight. Our expert team of Optometrists, Ophthalmologists, and LASIK surgeons are dedicated to their specialties and each have extensive training in their respective field. We offer comprehensive eye exams, stylish glasses, and contact solutions, along with a variety of eye health checkups. We're constantly incorporating cutting-edge technology and the latest techniques to provide a modern approach to eye care.
As part of our team, you will have access to tailored professional development opportunities to ensure you have the right skills to succeed in your new role. Our people are our strength and are always an integral part of our success. If customer service and fashion/styling is your forte then we would like you to apply at Rosin and allow us to help you break into this field of endless learning and growth.
Rosin is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!GENERAL FUNCTION
This role supports the practice by coordinating the daily administration of doctors, visitors, and patients within the local practice. This position ensures an unsurpassed patient experience by seamlessly linking the doctor and other practice functions together. This role supports establishing the practice as the premier destination for all vision needs within the community.
MAJOR DUTIES & RESPONSIBILITIES
Greets patients without delay.
Promptly answers the telephone in a friendly and courteous manner.
Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.
Keeps patient appointments on schedule by notifying doctor/provider of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
Facilitates reminder calls to patients for appointment confirmation and order pickup notification.
Records and updates financial information, collects patient charges, and files, collects, and expedites third-party claims.
Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, partners with Practice Manager to order office supplies, and verifies receipt of supplies.
Protects patients' rights by maintaining confidentiality of medical, personal, and financial information in accordance with HIPAA.
Determines both medical and vision insurance eligibilty in accordance with patients current plan coverage.
Ensures all office systems are maintained.
Maintains a safe working environment for all team members and patients.
Maintains operations by following policies and procedures, reporting needed changes.
Contributes to team effort by accomplishing related tasks as needed.
Works weekends and evenings in support of the business needs (varies by location).
Adheres to attendance and daily time keeping requirements.
Adheres to all company policies and procedures.
Consistently maintains proper dress code.
Performs other administrative responsibilities as assinged by Practice Manager or as business needs.
BASIC QUALIFICATIONS
High School graduate or equivalent
Minimum of one year strong customer service skills (internal/ external)
Strong communicator and listener
Problem solving ability
Organization skills
PREFERRED QUALIFICATIONS
Experience in healthcare
Familiarity with in-store technology, such as point-of-sale, patient record systems, and other software applications
Basic knowledge of services, products, vision insurance plans/coverage and office operations
Strong interpersonal skills
Pay Range: 16.65 - 22.11
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at ************ (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email ********************************.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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Patient Care Coordinator-Elgin, IL
Patient care coordinator job in Elgin, IL
Connect Hearing, part of AudioNova 1530 N. Randall Rd. Suite 110 Elgin, IL 60123 Current pay: $18.00-20.00 an hour + Sales Incentive Program! Clinic Hours: Monday-Friday, 8:30am-5:00pm What We Offer: * Medical, Dental, Vision Coverage * 401K with a Company Match
* FREE hearing aids to all employees and discounts for qualified family members
* PTO and Holiday Time
* No Nights or Weekends!
* Legal Shield and Identity Theft Protection
* 1 Floating Holiday per year
Job Description:
The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic.
Be sure to click 'Take Assessment' during the application process to complete your HireVue Digital Interview. These links will also be sent to your email and phone. Please note that your application cannot be considered without completing this assessment. This is your opportunity to shine and advance your application quickly and effortlessly! You'll also gain an exclusive look at the Hearing Care Coordinator role and discover what makes AudioNova such an exceptional place to grow, belong, and make a meaningful impact. Congratulations on taking the first step toward joining the AudioNova team!
As a Hearing Care Coordinator, you will:
* Greet patients with a positive and professional attitude
* Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic
* Collect patient intake forms and maintain patient files/notes
* Schedule/Confirm patient appointments
* Complete benefit checks and authorization for each patients' insurance
* Provide first level support to patients, answer questions, check patients in/out, and collect and process payments
* Process repairs under the direct supervision of a licensed Hearing Care Professional
* Prepare bank deposits and submit daily reports to finance
* General sales knowledge for accessories and any patient support
* Process patient orders, receive all orders and verify pick up, input information into system
* Clean and maintain equipment and instruments
* Submit equipment and facility requests
* General office duties, including cleaning
* Manage inventory, order/monitor stock, and submit supply orders as needed
* Assist with event planning and logistics for at least 1 community outreach event per month
Education:
* High School Diploma or equivalent
* Associates degree, preferred
Industry/Product Knowledge Required:
* Prior experience/knowledge with hearing aids is a plus
Skills/Abilities:
* Professional verbal and written communication
* Strong relationship building skills with patients, physicians, clinical staff
* Experience with Microsoft Office and Outlook
* Knowledge of HIPAA regulations
* EMR/EHR experience a plus
Work Experience:
* 2+ years in a health care environment is preferred
* Previous customer service experience is required
We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.
We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.
#INDPCC
Sonova is an equal opportunity employer.
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
Patient Care Coordinator-Elgin, IL
Patient care coordinator job in Elgin, IL
Connect Hearing, part of AudioNova
1530 N. Randall Rd. Suite 110 Elgin, IL 60123
Current pay: $18.00-20.00 an hour + Sales Incentive Program!
Clinic Hours: Monday-Friday, 8:30am-5:00pm
What We Offer:
Medical, Dental, Vision Coverage
401K with a Company Match
FREE hearing aids to all employees and discounts for qualified family members
PTO and Holiday Time
No Nights or Weekends!
Legal Shield and Identity Theft Protection
1 Floating Holiday per year
Job Description:
The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic.
Be sure to click 'Take Assessment' during the application process to complete your HireVue Digital Interview. These links will also be sent to your email and phone. Please note that your application cannot be considered without completing this assessment. This is your opportunity to shine and advance your application quickly and effortlessly! You'll also gain an exclusive look at the Hearing Care Coordinator role and discover what makes AudioNova such an exceptional place to grow, belong, and make a meaningful impact. Congratulations on taking the first step toward joining the AudioNova team!
As a Hearing Care Coordinator, you will:
Greet patients with a positive and professional attitude
Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic
Collect patient intake forms and maintain patient files/notes
Schedule/Confirm patient appointments
Complete benefit checks and authorization for each patients' insurance
Provide first level support to patients, answer questions, check patients in/out, and collect and process payments
Process repairs under the direct supervision of a licensed Hearing Care Professional
Prepare bank deposits and submit daily reports to finance
General sales knowledge for accessories and any patient support
Process patient orders, receive all orders and verify pick up, input information into system
Clean and maintain equipment and instruments
Submit equipment and facility requests
General office duties, including cleaning
Manage inventory, order/monitor stock, and submit supply orders as needed
Assist with event planning and logistics for at least 1 community outreach event per month
Education:
High School Diploma or equivalent
Associates degree, preferred
Industry/Product Knowledge Required:
Prior experience/knowledge with hearing aids is a plus
Skills/Abilities:
Professional verbal and written communication
Strong relationship building skills with patients, physicians, clinical staff
Experience with Microsoft Office and Outlook
Knowledge of HIPAA regulations
EMR/EHR experience a plus
Work Experience:
2+ years in a health care environment is preferred
Previous customer service experience is required
We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.
We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.
#INDPCC
Patient Care Coordinator
Patient care coordinator job in Chicago, IL
As a Patient Care Coordinator, you'll have a key role in creating positive patient experiences using our innovative G3 approach (Greeting, Guiding, Gratitude). You'll help patients feel welcome and supported whether they are coming in for treatment or calling to schedule an appointment. You will also assist them with financial arrangements for treatment.
Schedule (days/hours)
Hours will vary
Responsibilities
* Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome
* Guiding: Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism
* Gratitude: Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism
Qualifications
* At least one year related experience
* Knowledge of dental terminology
* Strong communication and interpersonal skills, with a focus on delivering exceptional customer service
Preferred Qualifications
* Previous experience in a dental or medical office setting
Compensation
$20 - $26
About Us
Benefits are determined by employment status/hours worked and include paid time off ("PTO"), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.
Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.
Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at ***********************
Auto-ApplyPatient Care Coordinator
Patient care coordinator job in Skokie, IL
We are looking for a Patient Care Coordinator to join the team!
The Patient Care Coordinator (PCC) serves as the key liaison for our patients and ensures a seamless and welcoming experience. In this role, the PCC will greet patients warmly, introduce them to our office, coordinate treatment services, and cultivate lasting relationships. The PCC must possess exceptional communication skills, a genuine passion for outstanding customer service, and a talent for sales.
Responsibilities
Responsibilities
Greet and welcome patients in a timely, professional and engaging manner
Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff
Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options
Contact patients to follow up on visits and to build lasting patient relationsships
Ensure compliance with health, privacy, and safety regulations
Travel as needed for training and to perform job functions
Benefits for FT Employees
Healthcare Benefits (Medical, Dental, Vision)
Paid time Off
401(k)
Employee Assistance Program
Qualifications
Qualifications
Minimum of high school diploma or equivalent required
2 years of customer service role, sales, receptionist, or equivalent preferably in a healthcare or dental setting
Experience with dental practice management software such as Denticon/Dentrix preferred
Excellent communication skills to interact with patients, office staff, and third party stakeholders
Attention to detail in maintaining patient records and managing financial transactions
Western Dental Services, Inc. and all relevant affiliates are Equal Opportunity Employers.
Auto-ApplyPatient Care Coordinator
Patient care coordinator job in Skokie, IL
We are looking for a Patient Care Coordinator to join the team! The Patient Care Coordinator (PCC) serves as the key liaison for our patients and ensures a seamless and welcoming experience. In this role, the PCC will greet patients warmly, introduce them to our office, coordinate treatment services, and cultivate lasting relationships. The PCC must possess exceptional communication skills, a genuine passion for outstanding customer service, and a talent for sales.
Responsibilities
Responsibilities
* Greet and welcome patients in a timely, professional and engaging manner
* Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff
* Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options
* Contact patients to follow up on visits and to build lasting patient relationsships
* Ensure compliance with health, privacy, and safety regulations
* Travel as needed for training and to perform job functions
Benefits for FT Employees
* Healthcare Benefits (Medical, Dental, Vision)
* Paid time Off
* 401(k)
* Employee Assistance Program
Qualifications
Qualifications
* Minimum of high school diploma or equivalent required
* 2 years of customer service role, sales, receptionist, or equivalent preferably in a healthcare or dental setting
* Experience with dental practice management software such as Denticon/Dentrix preferred
* Excellent communication skills to interact with patients, office staff, and third party stakeholders
* Attention to detail in maintaining patient records and managing financial transactions
Western Dental Services, Inc. and all relevant affiliates are Equal Opportunity Employers.
Auto-ApplyPatient Care Coordinator
Patient care coordinator job in Palatine, IL
Job Description
About Us: We are a mission-driven hospice organization committed to providing compassionate end-of-life care for patients and support for their families. We value teamwork, integrity, and growth - both in care quality and in building meaningful community and healthcare provider relationships.
Position Summary:
We are seeking a dedicated Patient Care Coordinator who combines clinical/coordination competence with a strong interest in business development and referral partner engagement. This role will coordinate patient care and simultaneously develop relationships with referral sources (hospitals, nursing homes, physician offices, assisted living) to support our growth and service mission.
Key Responsibilities:
Coordinate patient admissions, transitions and ongoing care plans in collaboration with clinical teams.
Serve as a point of contact for patients, families, and internal care teams to ensure seamless service delivery.
Establish and maintain professional relationships with referral sources including hospitals, skilled nursing facilities, assisted living communities, physician practices and community organizations.
Educate referral sources about hospice services, company philosophy, eligibility criteria.
Assist with marketing/promotional initiatives and in-services to referral partners and community contacts.
Participate as needed in evening/weekend/after-hours admission calls and on-call coverage.
Qualifications:
Bachelor's degree preferred; combination of healthcare experience and business-development or sales experience also acceptable.
1-5 years of relevant experience in hospice/home health/skilled nursing facility environment, or clinical coordination + outreach.
Excellent verbal and written communication and relationship-building skills.
Ability to work independently and with a team
Knowledge of hospice care processes, eligibility, and home care environment preferred.
Comfort with CRM systems, tracking metrics, and generating growth reports.
Valid driver's license and reliable transportation (role includes field visits).
Opportunities for Growth:
This role offers the unique blend of direct patient care coordination with growth and outreach responsibilities. Successful candidates may progress into a senior Business Development Liaison, Intake coordinator, or Referral Relations Manager role, supporting broader regional growth.
Compensation & Benefits:
Competitive base salary plus performance bonus tied to referral/admission growth metrics.
Full benefits: medical/dental/vision, PTO, 401(k) matching, etc.
Supportive, mission-driven culture with meaningful work.
Job Posted by ApplicantPro
Patient Care Coordinator
Patient care coordinator job in Mokena, IL
Be a part of a team dedicated to helping people build families!
Fertility Centers of Illinois is one of the nation's leading infertility treatment practices, providing advanced reproductive endocrinology services in the Chicagoland area for more than 30 years.
FCI is now part of US Fertility! US Fertility is the largest physician-led partnership of top-tier fertility practices in the United States. The work we do building families offers stimulation, challenge, and personal reward.
At Fertility Centers of Illinois, we believe that every person, every couple, deserves compassionate care during the fertility treatment process. Every member of our team is dedicated to providing our patients every possible opportunity for successful family-building.
Our goal is simple: to provide the highest quality of care that results in a healthy pregnancy for our patients.
Together, we make families happen!
Eleven (11) nationally and internationally recognized, fellowship-trained physicians
Over 42,000 babies born!
More In Vitro Fertilization (IVF) procedures than any other practice in the Midwest-more than 25,000 since 1997
State-of-art facilities offering a less costly alternative than hospitals.
The only infertility practice in the Midwest providing professional counseling from in-house, licensed, clinical psychologists and behavioral health specialists
One of the nation's first fertility practices to integrate holistic/mind-body approaches to complement medical treatment.
Every day of every year, Fertility Centers of Illinois brings three (3) babies into the world!
What if each day you could…
Make a difference in the lives of others.
Fulfill the dreams of parenthood for a couple or individual.
Work in a team environment that has a common goal.
See challenges as opportunities to excel and grow as an individual while contributing to an important mission.
You can do this here at Fertility Centers of Illinois!
We are looking for a Patient Care Coordinator to provide coverage at our Mokena, IL office.
The schedule for this full-time position is Monday-Friday, with mandatory occasional weekend rotations. Individual must be flexible.
Overview: The Patient Care Coordinator functions as a team member who, under the direction of the Office Manager, provides support to patients, physicians and multidisciplinary teams to facilitate patient care within the clinic. The patient services coordinator is responsible for maintaining patient satisfaction by providing non-medical patient services, problem solving, training and supporting front desk reception and checkout personnel.
SCOPE: This non-exempt position reports to the Office Manager.
I. ESSENTIAL FUNCTIONS:
(In compliance with the American with Disabilities Act, ADA, this description identifies the essential components of the job required to be performed with or without reasonable accommodations. Requests for reasonable accommodations to facilitate the performance of these essential functions will be given careful consideration.)
JOB RESPONSIBILITIES INCLUDED BUT NOT LIMITED TO:
Welcome patients and visitors by greeting individuals in person or on the telephone; answers or refers inquiries to the appropriate person or parties; completes check-in/out functions as directed
Serves as a liaison between clinical staff, physicians and management while acting a communication center by answering telephones and directing all phone messages to the appropriate individuals in a timely manner;
Responsible for scheduling patient appointments and completing patient registration as needed
Ensures daily schedules of appointments and encounter forms are printed and reviews insurance status, patient balances due, missing information, etc.
Focuses on the patient's well-being and abides by HIPAA compliance
Responsible for re-verifying patient demographics and insurance information if patient has not been seen in 6 months or more
Demonstrates a thorough knowledge and understanding of collecting co-payments and/or other payments due in accordance with prevailing company policy
Responsible for completing insurance verification sticker for new patients a minimum of three days prior to patient's appointment and informing the patient if there is minimal or no infertility coverage
Ensures to request copy of insurance card and benefit booklet for new patient appointment; send patient registration forms to patient in advance of appointment. Call patient to reschedule appointment if no insurance information has been received and verified.
Accurately enter complete patient demographic information into computer system with great attention to detail
Maintains and pulls charts of the day's patients and arranges in sequence; prepares charts according to standard office procedure, including insurance status, referrals, lab results, operative reports, procedure reports, outside medical records
Responsible for calling all new patients in advance to confirm appointments and calling all patient “no shows”
Maintain patient accounts by obtaining, recording, and updating personal, financial and insurance information; copying of patient records for insurance company requests, forwarding to other physicians or other reasons as deemed appropriate
Batch day's encounters and payments; prepare daily bank deposit for payments according to instructions of Patient Accounts Department
Maintains a clean, orderly work environment that is conducive to the provision and coordination of patient centered care; report any maintenance problems to office manager
Oversees flow of waiting areas, monitoring patient wait time and communicates delays to patients.
Maintain adequate inventory of office supplies and forms, report supply needs to Office Manager
Maintain patient information in prescribed format for marketing purposes
II. CONFIDENTIAL AND SENSITIVE INFORMATION:
Maintain patient confidence and protects operations by keeping all patient information confidential.
III. SCOPE OF FINANCIAL RESPONSIBILITY:
Assist in maintaining patient accounts by obtaining, recording, and updating personal and financial information as required by this position
Accountable for cash drawer, batching encounters, credit card receipts, cash and check payments, balancing payments and deposits, collecting co-payments and other appropriate patient charges
High School Diploma required, Associate degree preferred
Minimum 2 years' experience in a hospital or medical setting preferred.
Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers
Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving issues
Ability to balance multiple priorities and effectively handle challenging situations
Excellent verbal/written communication skills
Ability to travel between clinic locations on an as needed basis
Ability to access, input, and retrieve information from a computer, knowledge of select medical software programs including NextGen preferred
Ability to work well in a very fast-paced environment while maintaining professionalism, composure and an individualized, compassionate approach to patient care.
Knowledge of basic office procedures and office machines (i.e. computer, fax, copier, etc.)
Ability to actively listen, resolve conflict, and work as part of a multidisciplinary team.
Weekend coverage and travel to other clinic locations to cover are required as needed.
The Fertility Centers of Illinois can offer you the following benefits:
An amazing opportunity for you to make a transformative difference in people's lives!
Medical (Blue Cross/Blue Shield), dental, life, 401K, STD, LTD, life insurance and vision coverage for full-time employees.
A very generous PTO policy and seven (7) paid holidays.
Pre-tax commuter benefits.
Tuition reimbursement ($4,500.00) for full time employees after one year
Flexible Spending Account.
All offers of employment with Fertility Centers of Illinois are contingent upon the background check, drug screen and reference check process.