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  • Bilingual Patient Financial Advocate

    Firstsource 4.0company rating

    Patient care coordinator job in Oceanside, CA

    Hours: Tuesday-Saturday 10am-630pm Pay Range: $19 - $21 hourly Must be bilingual with English and Spanish Join our team and make a difference! The Patient Financial Advocate is responsible for screening patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress. Essential Duties and Responsibilities: Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day. Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. Initiate the application process bedside when possible. Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance. Introduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress. Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient. Records all patient information on the designated in-house screening sheet. Document the results of the screening in the onsite tracking tool and hospital computer system. Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay. Reviews system for available information for each outpatient account identified as self-pay. Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face. Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool. Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs. Other Duties as assigned or required by client contract Additional Duties and Responsibilities: Maintain a positive working relationship with the hospital staff of all levels and departments. Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.) Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.). Keep an accurate log of accounts referred each day. Meet specified goals and objectives as assigned by management on a regular basis. Maintain confidentiality of account information at all times. Maintain a neat and orderly workstation. Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct. Maintain awareness of and actively participate in the Corporate Compliance Program. Educational/Vocational/Previous Experience Recommendations: High School Diploma or equivalent required. 1 - 3 years' experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred. Previous customer service experience preferred. Must have basic computer skills. Working Conditions: Must be able to walk, sit, and stand for extended periods of time. Dress code and other policies may be different at each healthcare facility. Working on holidays or odd hours may be required at times. Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off We are an equal opportunity employer that does not discriminate based on age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, gender identity or any other protected class in accordance with applicable laws. Firstsource Solutions USA, LLC
    $19-21 hourly 1d ago
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  • Dental Patient Care Coordinator

    Vaida Avery, DDS

    Patient care coordinator job in San Diego, CA

    Job Description Dental Practice | Full-Time | Delta Office We are seeking an experienced Patient Care Coordinator with prior dental office leadership experience who is ready to take ownership of the front office and grow into an Office Manager role. This position is designed for someone who understands that exceptional patient service and strong systems must coexist. You are warm, calm, professional, and confident, while also being organized, detail-oriented, and comfortable managing scheduling, finances, and team workflows. This is not a reactive front-desk role. It is a leadership-track position within a patient-centered, well-run dental practice. What You'll Do Lead and oversee front-office operations with professionalism and accountability Guide and support front-desk workflows, communication, and service standards Act as a liaison between the clinical team and administrative operations Deliver a high-touch, calm, and confident patient experience in person, by phone, and digitally Manage patient scheduling strategically, including doctor flow, hygiene flow, same-day opportunities, and emergencies Handle accounts receivable with accuracy and professionalism, including: Patient balances Insurance estimates vs. actuals Payment collection and follow-up Clear documentation and notes Communicate treatment plans, financial arrangements, and insurance expectations clearly and respectfully De-escalate patient concerns while protecting the integrity of the practice Assist with training, accountability, and process improvement Maintain organized records and follow-ups in the practice management system What We're Looking For Previous leadership experience in a dental office required (Lead Patient Care Coordinator, senior front desk, assistant office manager, or similar role) Strong understanding of: Scheduling strategy and production flow Accounts receivable and financial conversations Dental insurance coordination and follow-up Comfortable guiding others, giving feedback, and maintaining standards Professional, composed, and confident under pressure Strong customer service instincts with emotional intelligence Excellent communication skills: clear, respectful, and confident Team-oriented mindset with accountability and follow-through Detail-oriented, organized, and reliable Growth Opportunity This role is intentionally designed as a pathway to an Office Manager position for the right candidate. We are seeking someone who wants responsibility, influence, and long-term growth within a stable, leadership-driven practice. Required Experience Prior experience in a dental front office or patient care coordinator role Familiarity with dental practice management software Comfort discussing finances and collections in a professional, patient-friendly manner What We Offer Supportive, professional team culture Well-organized practice with clear systems and leadership Competitive pay based on experience Benefits package including medical, dental, and PTO Stable schedule and respectful work environment Skills: General Practice Cosmetic Orthodontic Billing Claims/Appeals Consulting/Training Insurance Management Experience Scheduling Other Benefits: Medical Dental PTO Bonuses Compensation: $30-$35/hour
    $30-35 hourly 15d ago
  • Dental Patient Care Coordinator

    Refined Dentistry La Jolla

    Patient care coordinator job in San Diego, CA

    Job Description Front Desk / Scheduler / Treatment Coordinator - La Jolla, CA Full Time | Private Fee-for-Service Practice Our exceptional fee-for-service dental practice is seeking a reliable and personable team member to handle front desk responsibilities, phones, greet and check out patients, patient scheduling, confirming appts and treatment coordination. We pride ourselves on providing outstanding care in a supportive and professional environment. Compensation: $28-$29 per hour, based on experience Monthly bonus opportunities Schedule: Monday, Tuesday, Thursday: 8 AM-5 PM Wednesday: 7:30 AM-4 PM Friday: 7 AM-1 PM Qualifications: Minimum of 3 years of experience in a dental practice Comfortable discussing financial arrangements with patients Strong communication and organizational skills Friendly, professional, and patient-focused demeanor Responsibilities: Present and explain treatment, address patient concerns and questions Assist patients in prioritizing treatment and establishing scheduling and payment Manage scheduling and all front desk duties Perform general office tasks and other duties as assigned If you are a motivated dental professional who enjoys helping patients feel comfortable and confident about their care, we'd love to meet you. Please apply today! Skills: General Practice Fee for Service Eaglesoft Insurance Cosmetic Benefits: Medical Dental 401k PTO Bonuses Compensation: $27-$29/hour
    $28-29 hourly 13d ago
  • Patient Care Coordinator Arabic Speaking

    Serene Health

    Patient care coordinator job in San Diego, CA

    Job Description Empowering Wellness, Transforming Lives Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions: Serene Health, Community Support, and American TrueCare, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being. As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We are committed to empowering our members to achieve self-sufficiency in health, creating a ripple effect that strengthens families and communities. Our work culture at Optima MMG is built on pride, passion, and a collective commitment to making a positive difference in people's lives. Our team members are dedicated problem-solvers who bring their unique skills and perspectives to the table. We believe that by fostering a collaborative and supportive environment, we can unlock the full potential of our team and, in turn, provide the best possible care to our members. A career at Optima MMG is an opportunity to be part of a dynamic and forward-thinking organization. We encourage continuous learning and professional growth, providing our employees with access to industry experts, cutting-edge technologies, and a supportive community that values each individual's contributions. Join us on this journey to not only advance your career but to be a driving force in transforming lives and communities through passionate and fulfilling work! Job Summary: The official job title is Lead Care Manager (LCM). The Lead Care Manager (LCM) role involves developing personalized care plans, coordinating member services, and collaborating closely with members and families, as well as Primary Care Providers to ensure they receive necessary medical treatment and support. The LCM will consult with members to determine their needs, develop individualized action plans, and work with care teams to manage the member experience effectively. Providing emotional support, resolving administrative issues, and ensuring timely access to care are key aspects of the position. Compassion, healthcare knowledge, and exceptional customer service are essential qualities for assisting members in becoming self-sufficient in health. The LCM will work with a diverse population of members enrolled in the Enhanced Care Management program, which may involve one or multiple members from the population of focus section below. Responsibilities: • Interview members to assess medical and social determinant of healthcare gaps and provide education about their condition and medication, while developing individualized care plans. • Respond to member inquiries and concerns, ensuring adherence to hospital and legal requirements. • Collaborate with interdisciplinary teams, locate medical and social resources, and coordinate social service plans. • Maintain on-going contact with members, via telehealth and in-person visitation. • Advocate for members, consult with healthcare providers, arrange appointments and treatment plans, evaluate member progress, and assist with healthcare barriers. • Maintain empathy and professionalism while contacting members and families. • Supporting behavioral health coordination, Substance Abuse and Community Resources. • Perform additional duties as assigned. Populations of Focus: • Individuals experiencing homelessness: Lacking a fixed, regular, and adequate nighttime residence. • Individuals at risk for avoidable hospital or emergency department utilization: Five or more emergency room visits in a six-month period that could have been avoided with appropriate outpatient care or improved treatment adherence. • Individuals with Serious Mental Health and/ or substance use disorder needs: Adults who meet the eligibility criteria for participation in, or obtaining services through Specialist mental health services or the Drug Medi-Cal organized delivery system or Drug Medi-Cal program. • Individuals transitioning from incarceration/Justice Involved: Adults transitioning from a correctional setting or transitioned from a correction setting within the past 12 months, or children and youth who are transitioning from a youth correctional facility or transitioned from being in a youth correctional facility within the past 12 months. • Adults living in the community and at risk for long-term care institutionalization: Adults who are living in the community who meet the SNF Level of Care criteria; or who require lower-acuity skilled nursing or equipment for prevention, diagnosis, or treatment of acute illness or injury. • Adult nursing facility residents transitioning to the community: Adult nursing residents who are interested in moving out of the institution, and are likely candidates to do so successfully, and are able to reside continuously in the community. • Children and youth enrolled in California Children's Services (CCS) or CCS Whole Child Model (WCM) with Additional Needs Beyond the CCS condition: Children and youth enrolled in CCS or CCS WCM and are experiencing at least one complex social factor influencing their health. • Children and Youth Involved in Child Welfare • Individuals with Intellectual/ Developmental Disabilities: Adults who have a diagnosed I/ DD and qualify for eligibility in any other adult ECM population of focus. • Pregnant and Postpartum individuals; Birth Equity Population of Focus: Adults and youth who are pregnant or postpartum and qualify for eligibility in any other adult or youth ECM POF, or are subject to racial and ethnic disparities. Education and Experience: • High school diploma or GED required. • Minimum of 1 year experience in case management, member care, customer service, call center, or member care required. • Valid California driver's license and valid vehicle insurance required. • MA certificate or medical terminology knowledge preferred. Required Skills/Abilities: • Bilingual in English & Arabic Required • Excellent communication, interpersonal, customer service and organizational skills. • Computer skills for documentation, email and chat support. • Proficient skills in working independently and collaboratively in a team to provide member care. • Proficiency in multitasking, organization, and attention to detail is required for effectively providing care to multiple members simultaneously. • Candidates should exhibit the capability to utilize resources effectively for problem-solving while maintaining composure under pressure in a compassionate manner. • Applicants must demonstrate proficient speaking, reading, and typing abilities and possess strong proofreading skills. Physical Requirements: • Must be able to travel using personal vehicle to complete outreach visits. Mileage reimbursement for the use of your vehicle is at a standard rate. • Prolonged periods of sitting at an office desk on the computer. • Lifting: Able to lift up to 15lbs. Pay range$25-$28 USD Benefits Our full-time employees are eligible for the following benefits enrollment after 60 days of employment: Medical, Dental, & Vision Benefits: We have various insurance options for you and your family. Short & Long-Term Disability Benefits: Protection when you need it most. Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones. Flexible Spending Accounts: Manage your finances with flexibility. Employee Assistance Program (EAP): Support when life throws challenges your way. 401(K): Building your financial future with us. Effective after 1 year of employment. Paid Vacation and Sick Leave: Flexibility for the planned and unplanned. Paid Holidays: Quality time to enjoy celebrations. Employee Referral Program: Share the opportunities and reap the rewards. Company Discount Program: Enjoy savings on everyday expenses and memberships. Equal Employment Opportunity Optima Medical Management Group and its divisions are an Equal Opportunity Employer. Optima MMG is committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state or local laws. Optima MMG is committed to providing reasonable accommodation for individuals with disabilities. Pre-Employment Optima Medical Management Group is a drug-free workplace. Employment is contingent upon a successful pre-employment drug screening and background check.
    $25-28 hourly 5d ago
  • Infusion Patient Care Coordinator II

    Ameripharma

    Patient care coordinator job in Laguna Hills, CA

    Job DescriptionSalary: $27.00 - $30.00 Hourly DOE AmeriPharma is a rapidly growing healthcare company where you will have the opportunity to contribute to our joint success on a daily basis. We value new ideas, creativity, and productivity. We like people who are passionate about their roles and people who like to grow and change as the company evolves. AmeriPharmas Benefits Full benefits package including medical, dental, vision, life that fits your lifestyle and goals Great pay and general compensation structures Employee assistance program to assist with mental health, legal questions, financial counseling etc. Comprehensive PTO and sick leave options 401k program Plenty of opportunities for growth and advancement Company sponsored outings and team-building events Casual Fridays Job Summary Serves as the primary point of contact for patients and physicians by coordinating and reviewing schedules for home infusion medication deliveries and nursing services. Performs clerical and care coordination duties, including management of equipment, supplies, and documentation required for regulatory compliance. Acts as a central reference point for all patient care needs. Level II professionals bring advanced experience in patient care management, independently addressing more complex patient care issues, managing higher-acuity or challenging patients, and demonstrating expanded knowledge of infusion supplies and total parenteral nutrition (TPN). Duties and Responsibilities Patient Assessment: Conduct comprehensive assessments of patients to determine their eligibility and suitability for home infusion therapy. Insurance Verification: Collaborate with the Billing Department to confirm Authorizations and Benefits monthly. Scheduling Deliveries: Manage patients initial and refill schedules efficiently, maintaining an organized and up-to-date refill calendar to ensure uninterrupted care. Complete assessments based on Pharmacists recommendations. Ensure that follow-up delivery and progress notes are maintained accordingly. Patient Education: Provides clear, comprehensive education to patients and their families regarding home infusion therapy, including the transition of care, the pharmacys role in initial and ongoing medication deliveries, and guidance on managing and coordinating infusion supplies. Documentation and Reporting: Maintain accurate and up-to-date electronic records of patient information and track their progress throughout the service. Conduct follows up to ensure necessary patient documents have been signed and obtained. Reports: Complete departmental reports as required. Quality Assurance: Ensure strict adherence to all applicable healthcare regulations, standards, and organizational policies. Implement quality assurance measures to monitor patient satisfaction, address any issues promptly, and continuously improve the Patient Care process. Collaboration: Foster strong working relationships with the pharmacy and clinical teams to facilitate the accurate ordering and timely delivery of medications, supplies, and equipment required for home infusion therapy. Communication: Receive and manage patient calls that require escalation to a pharmacist, dietitian, nursing or management team when a clinical or non-clinical intervention is required (adverse event, patient status change, medication counseling, or a drug interaction check). Coordination of Care: Process and coordinate prescription orders for auxiliary and compound medication for more complex patients, ensuring accurate entry, verification, and timely fulfillment in accordance with regulatory and organizational standards. Required Qualifications Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Ability to prioritize tasks and to delegate them when appropriate. Ability to function well in a fast-paced environment. Proficient with Microsoft Office Google Suite or related software. Education and Experience Requirements High school diploma or equivalent. At least two years related experience required in healthcare. 2+ years of customer service. Hands-on experience with patient care. Preferred Qualifications Licensed as a Medical Assistant, Pharmacy Technician or Certified Nursing Assistant. At least two years of experience in case management. AmeriPharmas Mission Statement Our goal is to achieve superior clinical and economic outcomes while maintaining the utmost compassion and care for our patients. It is our joint and individual responsibility daily to demonstrate to outpatients, prescribers, colleagues, and others that We Care! Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continuously required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus. EEO Statement The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time. AmeriPharma values diversity in its workforce and is proud to be an AAP/EEO employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, age, protected veteran status, or based on disability or any other legally protected class.
    $27-30 hourly 3d ago
  • Patient Care Coordinator-Mandarin Speaking

    Ivy Fertility

    Patient care coordinator job in San Diego, CA

    San Diego Fertility Center is a world-class reproductive center. With more than 70 years of collective experience diagnosing and treating infertility, SDFC is a leading fertility provider in San Diego, and is proud to host patients from throughout the world for IVF and other fertility treatments. Summary SDFC is seeking a full-time, Mandarin speaking, Patient Care Coordinator for our Del Mar location. In this role, you will be the first point of contact for our patients both on the phone and when arriving at our offices, so you have a vital role in helping create a warm and welcoming environment. Your positive energy, can-do attitude, and near insatiable appetite for learning in this continually evolving field is exactly what we are looking for! Put our patients at ease with your compassion and professionalism as they make their journey, while behind the scenes your quick thinking and multitasking abilities keep things flowing smoothly and builds camaraderie with your teammates. Please note, this role is M-F and requires the candidate to be able to read, write, and converse in Mandarin. General Duties Greet and register new patients; obtain patient demographic, financial, insurance, and clinical information; and enter data into the computer with great attention to detail Work closely with the Billing Team, including collecting co-pays Schedule and coordinate all patient appointments and procedures in eIVF Perform clerical duties, including chart preparation, scanning, and faxing Check in patients for appointments and procedures Act as liaison between physicians, clinical team, and other practices to coordinate information flow, including obtaining missing information to expedite patient visits Manage multiple phone lines; triage phone calls; perform new patient intake, follow-up, and reminder calls Assist fellow team members with communication issues such as setting up voicemail, headsets, and other equipment questions Other duties as assigned. Qualifications College degree preferred, new college grads are welcome Ability to maintain confidentiality consistent with HIPAA regulations Demonstrated success in detail-intensive and tech savvy work Previous healthcare and medical terminology knowledge preferred Ivy Fertility is an equal opportunity employer. Employment decisions are based on merit, qualifications, performance, and business needs. Ivy Fertility does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, sex, sexual orientation, gender identity or expression, veteran status, or any other status protected by applicable federal, state, or local law.
    $33k-50k yearly est. 2d ago
  • Patient Care Coordinator

    Total Vision

    Patient care coordinator job in San Diego, CA

    Total Vision LLC is a group of highly successful optometry practices that have aligned towards a common goal of world-class eye-care results for its patients and California communities. We are a company that is seeing significant growth and are looking for top-notch team members with the passion, energy, focus and commitment to excel in this type of environment. Major Duties and Responsibilities: Warmly greet incoming patients upon entering the practice and complete the check-in process. Administrative duties including answering telephones, scheduling patient appointments per doctor preferences and transcribing messages for return calls and faxes. Obtain and verify insurance eligibility for all applicable patients. Responsible for auditing and editing insurance claims as needed. Scanning and entering routing slips and other documents into EHR Confirm all appointments for the following day and reschedule no show appointments. Also utilize practice's recall system. Pull and prepare charts for all patients scheduled for the following day. Processing sales of contact lens through phone calls or doctor transitions. Responsible for keeping the front desk organized at all times. Opening and closing procedures determined by practice. Required Skills/Knowledge: Demonstrated flexibility in addressing a broad spectrum of patient requirements and preferences. Demonstrated ability to cultivate positive patient rapport and build relationships while increase patient-retention. Strong communication skills (oral and written) with the proven ability to manage priorities in a fast paced environment. Ability to multi-task, set priorities and ensure that patient commitments/deadlines are met. Proficiency in utilization of automated equipment and systems standard to the optometry industry. Qualifications: High school diploma, GED or equivalent. Experience in the Ophthalmic/Optometric/medical industry is a plus but is not required. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be physically able to sit for long periods of time, read a computer screen for long periods of time, reach, and lift up to 20 lbs. Hand dexterity, and eye and hand coordination critical. Employee is subject to inside environmental conditions. Employee's schedule could include after hour projects, as needed. Travel, as needed between practices. This description is not intended to include all job duties. Team members may be requested to do other job-related tasks other than those listed here. Total Vision is an Equal Opportunity Employer and does not discriminate on the basis of age, color, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by applicable state or federal civil rights laws.
    $33k-50k yearly est. 2d ago
  • Patient Care Coordinator I - Carmel Mountain Vision Care Optometry

    Keplr Vision

    Patient care coordinator job in San Diego, CA

    Are you passionate about providing exceptional customer service and making a difference in the lives of patients? We're looking for a friendly, professional, and detail-oriented individual to join our team as a Patient Care Coordinator. In this dynamic, customer-facing role, you'll be the first point of contact for patients, offering a welcoming atmosphere and top-tier care every step of the way. What You'll Do: Be the friendly voice on the phone, assisting patients with scheduling and inquiries Greet and check in patients with a warm smile and professional demeanor Manage a variety of front desk tasks with efficiency and attention to detail Ensure smooth patient flow through excellent time management and multitasking skills What We're Looking For: 1+ year of customer service experience (healthcare experience a plus, but not required!) Strong communication skills with the ability to interact professionally and courteously with patients Tech-savvy with basic computer skills and the ability to learn new systems quickly A positive, can-do attitude and the ability to stay organized under pressure Why You'll Love Working Here: Career growth opportunities - We believe in promoting from within, offering a path for advancement as you gain experience and develop your skills. Upward mobility - Take your career to the next level! Whether you're looking to grow into leadership roles or specialize in other areas of healthcare, the opportunities are endless. Supportive, team-oriented environment where your contributions are valued and your growth is encouraged. Ready to jumpstart your career in healthcare? We're willing to train the right person-if you're passionate about providing outstanding patient care, creating an unforgettable first impression, and building a rewarding career, we want to meet you! Apply today and take the first step toward an exciting future with us!
    $33k-50k yearly est. 15d ago
  • Aesthetic Patient Care Coordinator

    Laguna Dermatology 3.6company rating

    Patient care coordinator job in Laguna Hills, CA

    Job Description Join our dynamic team at Laguna Dermatology and Newport Cove Dermatology, a leading medical and cosmetic dermatology practice dedicated to providing exceptional skincare solutions to our clients. With a reputation for excellence in both medical treatments and cosmetic enhancements, we are committed to helping our clients achieve their skincare goals and boost their confidence The patient care coordinator (PCC) conducts effective and informative client consultations based on the needs and objectives of the patient. The PCC is responsible for promoting the medical practice products, procedures and services through education, patient outreach, and strong skills in consultative selling. The role of the PCC is to achieve business growth by overseeing the sales of treatments, procedures and products, meeting and exceeding goals of the physicians and implementing strategic plans that meet the needs of the customer. Responsibilities Duties and Responsibilities: • Accomplishes revenue objectives by meeting or exceeding daily, weekly, and monthly goals. • Accomplishes conversion and expansion objectives by: o Tracking, reviewing, and analyzing metric including number of consultations conducted, number of consults closed, and the revenue per closed consultation. o Continually working on skills such as patient needs assessment, building rapport, consultative selling, treatment and procedure knowledge and presentation, and overcoming objectives. o Being fully educated on all products, procedures, treatments, programs and promotions offered and having the ability to be clear and effective when communicating and educating patients. o Skillful and knowledgeable to educate and inform patients on pre-treatment preparation and post treatment care. o Being fully informed and abreast of all financing options available. o Following all standard protocols for unclosed consultations timely. o Conducting confirmation calls, follow up emails, and post treatment consultations. o Conducting quarterly retention analysis reports and developing strategic plans. o Tracking monthly consults to conversion rations for quantitative analysis. • Achieves business growth objectives by developing business partnerships and relationships via community outreach, presentations at local businesses, distribution of materials and development of referral programs. • Achieves marketing objectives by: o Implementing all marketing plan initiatives and programs offered within the practice. o Making recommendations for marketing plans and promotions that attract and retain patients. o Managing office programs such as treatment plans, reminders, referrals, birthdays, loyalty programs. o Work closely with management and marketing department. • Provides information to the physicians and management by: o Proper use of EMRand or all patient management software systems and running monthly analytical reports based on business. o Tracking success of marketing campaigns and return on investment for each initiative. o Tracking personal performance and activities related to the physician's surgical goals, as well as the office overall goals for non-surgical and skin care treatments. • Contributes to the overall business operations by: o Assisting the front desk with their day to day on an “as needed” basis. o Communicating in a friendly, personal and respectful manner with all patients and staff members. o Making quick and timely responses to all personal and patient inquiries. Required Skills Position Requirements: • Must be articulate, personable and possess excellent communication skills. • Enjoy working with people and have experience in a consultative sales environment. • A love for the Medical aesthetics field and its services • Sound listening and customer service skills. • Ability to comprehend and analyze data and metrics. • Computer skills. • Must be a team player with a positive attitude. • Willingness to succeed and grow individually as well as part of a team. Education and Experience Requirements: · 2-4-year college degree or at least 3 years equivalent sales and customer service experience. · At least 1 year working in an aesthetics, plastic surgery or cosmetic dermatology practice.
    $35k-50k yearly est. 8d ago
  • Scheduling Specialist - Chest Medicine - La Jolla

    Scripps Health 4.3company rating

    Patient care coordinator job in San Diego, CA

    Caring for San Diegans since 1924, Scripps Clinic is San Diego's first choice for exceptional primary care and highly specialized and coordinated specialty care. Scripps Clinic offers a comprehensive range of medical and surgical services that are nationally recognized for quality, excellence and innovation. From primary to specialty care, our team-based model is designed to provide the best possible care and outcomes for you and your family. More than 900 providers and physicians provide 1.5 million patient visits a year coordinated through an integrated electronic health record. This is a Full Time position (80 hours per pay period) with a Monday - Friday, 8AM - 5PM schedule, located at our Scripps Anderson Medical Pavilion in La Jolla. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits. Why join Scripps Health? At Scripps Health, your ambition is empowered and your abilities are appreciated: * Nearly a quarter of our employees have been with Scripps Health for over 10 years. * Scripps is a Great Place to Work Certified company for 2025. * Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications. * Becker's Healthcare ranked Scripps Health on its 2024 list of 150 top places to work in health care. * We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career. * Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology. Join a caring team supporting Scripps Anderson Medical Pavilion as a Scheduling Specialist in the Chest Medicine department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following: * Interacting with patients, payers, and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, scheduling, referral/authorization, point of service payment collection, document collection and arrival/check-in functions. * Responding to customer billing and payment inquires as needed. * Mentoring and training staff on departmental procedures. * Accurately scheduling and re-scheduling complex patient procedures and appointments. Successful scheduling includes, but not limited to, exhibiting proficiency in the scheduling procedures, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, initiating authorizations and referrals, performing Key User duties with minimal errors. * Accurately documenting patient to provider communication, assessing urgency and escalating as appropriate. May manage the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed. * Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership to resolve concerns. Required Qualifications: * Must possess excellent mathematical skills and ability to handle monies. * Excellent communication and customer service skills. * Strong organizational and analytical skills; innovative with ability to identify and solve problems. Able to adapt, prioritize and meet deadlines. * Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers are required. Preferred Qualifications: * 2 or more years of experience in a customer service or healthcare/medical office environment. * Previous scheduling experience. * Experience with Epic. At Scripps Health, you will experience the pride, support and respect of an organization that has been repeatedly recognized as one of the nation's Top 100 Places to Work. You'll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you're open to change, go ahead and unlock your potential. Position Pay Range: $27.24-$35.88/hour
    $27.2-35.9 hourly 6d ago
  • Patient Care Coordinator - Medical Front Office - Hiring Now

    Skin and Cancer Institute

    Patient care coordinator job in San Clemente, CA

    Job Description Join Our Team at Skin and Cancer Institute! Are you passionate about dermatology and skin health? Do you thrive in a dynamic, patient-focused environment? Skin and Cancer Institute is looking for dedicated professionals to join our team! Why Join Us? At Skin and Cancer Institute, we are committed to excellence in dermatology, skin cancer treatment, and cosmetic procedures. We offer a supportive and collaborative work culture where your skills and dedication make a real impact. Summary of Position Work Location: 161 AVENIDA VAQUERO | SAN CLEMENTE, CA 92672 The Patient Care Coordinator serves as the first point of contact for patients and visitors, ensuring a welcoming and professional environment. This role is responsible for managing front desk operations, scheduling appointments, verifying insurance, collecting payments, and supporting clinical staff with administrative tasks. The ideal candidate will demonstrate excellent communication skills, attention to detail, a commitment to patient care and confidentiality, and maintain professional grooming and appearance at all times What You'll Do: Essential Duties & Key Responsibilities Courteously check patients in and out according to our Customer Service standards. Asking every patient for a google review. Maintaining timely, professional, and consistent communication across Teams, Klara, and email throughout scheduled work hours. Verify primary and secondary insurance prior to scheduled visits in accordance with protocols. Follow all HIPPA regulations, keep patient personal and financial information confidential. Collect appropriate dues. (co pays, co-insurance, deductibles); obtain CCOF for eligible patients. Document payment notes; balance and reconcile payments collected during your work shift. Maintain and update provider schedules as needed within company guidelines. Schedule and confirm patient appointments in accordance with protocols. Maintain patient charts; ensure patient demographic and insurance information is verified and updated for each visit. Create / prepare superbills accurately and in a timely manner. Anticipate, manage, and respond positively to changing conditions, i.e. extended wait times. Deescalate/resolve patient grievances with effective and kind communication. Keep the front office and patient waiting areas neat and orderly to maintain our high standards. Other duties are assigned to assist with the overall function of your location. Ability to know the difference between HMO, PPO, POS and Medicare insurances. Which requires auth. referral Ability to input the correct payor ID or name and address into EMA. Collecting all pertinent information at check in. (NPP, INS & ID, Demos, CCOF) Updating the PA log, ensure codes are entered correctly. Closing tasks - end of day is accurate and uploaded to share drive. Collecting cosmetic sales in lightspeed. Maintain a clean and organized reception area and restroom facilities. What We're Looking For: Required Skills & Abilities Strong customer service and interpersonal skills Effective verbal and written communication skills Knowledge of primary and secondary insurance types, billing, and documentation procedures Proficiency in Microsoft Office and EMA software and Lightspeed Ability to stay focused on tasks to be accomplished while working in dynamic situations Ability to maintain HIPAA confidentiality and professionalism Confidently and professionally ask for and process financial payments Education & Experience High school diploma or equivalent required. 1-2 years of experience in a medical office or customer service role preferred. Familiarity with HIPAA regulations and healthcare operations. Additional training or certification in medical office administration is preferre EQUIPMENT & SOFTWARE OPERATION The incumbent in this position may operate any/all of the following equipment: Microsoft 365 apps, Fax, Email, iPad, EMA, Lightspeed, Klara, POS/CC Terminal, Availity, Insurance Portals, Telehealth What We Offer: Competitive salary and benefits Health, dental, vision, and ancillary insurance options 401K retirement savings Paid time off Professional development opportunities Supportive and fair work environment Apply Today! Be a part of a dynamic team that's transforming skin health. Submit your resume and cover letter to *******************. We can't wait to meet you! #HealthcareJobs #DermatologyCareers #JoinOurTeam #NowHiring
    $33k-50k yearly est. Easy Apply 13d ago
  • Care Coordinator Cancer Screening

    Opsam Health

    Patient care coordinator job in Chula Vista, CA

    Job title Care Coordinator - Accelerated Cancer Screening Reports to Health Navigator Supervisor, Medical Director Status Full-Time (1 Year Grant Funded Position) Salary $22.00 - $24.00 OPSAM HEALTH MISSION We exist to provide quality and patient-centered healthcare to every member of the communities we serve, regardless of the ability to pay. OPSAM Health is a Federally Qualified Health Center (FQHC) that serves the San Diego County community. Founded in 1973 in a barber shop in Downtown San Diego by Filipino health professionals offering services to immigrants who did not have the finances, linguistic skills, or ability to navigate the health care system. Today, Operation Samahan has evolved into a diverse community health center with services available in National City, Mira Mesa, City Heights, and Rancho Penasquitos. We provide primary care, dental, behavioral health, family planning, integrative health and wellness, healthy eating, civic engagement, and other health-related services to the uninsured, underinsured, and underserved families of all income levels, regardless of their ability to pay. JOB PURPOSE The Care Coordinator - Accelerated Cancer Screening will focus on closing cancer screening care gaps for Opsam Health patients, ensuring timely follow-up for abnormal breast, cervical, and colorectal screenings. They will collaborate with clinical teams to guide patients through each step of the screening and follow-up process, addressing any barriers to care. This role includes managing referrals, coordinating with external providers, and auditing patient records to ensure quality care. Additionally, the coordinator will work with the Quality Improvement team to enhance educational and training efforts related to cancer screening's ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for reducing cancer screening care gaps for Opsam Health patients Oversee clinic care coordinator's daily huddle regarding cancer prevention screening efforts Support to clinicians to navigate patients through each step in the process of any abnormal breast, cervical and colorectal cancer screening results, assisting patients in accessing recommended follow-up care, including additional imaging, tests and appointments at tertiary care centers Ensure proper communication with patients, clinical staff, providers, lab and imaging partners to assure the patients' timely and appropriate care Audit chart records in eClinicalWorks for cancer screening and follow up reports Assist patients with referrals related to breast, cervical and colorectal abnormalities Schedule appointments/ referrals with appropriate provider(s) for cervical, breast and colon cancer screening diagnosis, and treatment, including contacting and reminding patients to schedule appointments, anticipatory guidance about expected tests and procedures, and navigate on how to arrive at scheduled appointments on time and prepared Request medical records from outside care providers and upload to ensure accurate and complete medical record Consider and strategically address the “social determinants of health” which may be delay or otherwise interfere with timely and appropriate follow-up services Collaborate with QI Team in the planning and implementation of educational, training and quality improvement efforts for cancer screening Coordinate all newly diagnosed cancer to oncology specialists (such as Moore's Cancer Center) to ensure timely evaluation and management Other duties assigned as needed Qualifications Medical Assistant, Bachelor's degree in healthcare field or High School Diploma with at least 2 years of clinical care coordination experience. Knowledge of medical terminologies Experience working in a large clinic setting Experience working with Health Insurance plans Knowledge of scheduling medical appointments and prior authorization processes. Experience with electronic medical records Excellent ability to communicate both orally and in writing. Demonstrated knowledge and advanced level skill in word processing software applications (Word, Excel, Teams, Outlook, & PowerPoint) Ability to interact well with care teams and all patients and families. Excellent customer service skills.
    $22-24 hourly Auto-Apply 47d ago
  • Patient Care Coordinator

    Oceanside Therapy Group

    Patient care coordinator job in Oceanside, CA

    Full-time Description Do you want to be part of a team of superstars who make a difference in the lives of others? We have an immediate need for a full time Patient Care Coordinator to join Oceanside Therapy Group. If you are detailed oriented, have a bubbly personality, excellent customer service skills, and thrive in a setting where things move quickly this opportunity is for you! Position Summary: The ideal candidate will greet patients, schedule appointments, organize and maintain files, and organize and record medical reports and correspondence. Job description: Answer inbound calls in a timely manner and provide information to callers. Accurately take massages and communicate messages promptly. Friendly welcome and help visitors. Schedule appointments in efficient and timely manner. Ensures quality and accuracy of schedule. Coordinates set up times with families and therapists. Verifies patient's insurance eligibility and collects payments. File and organize documents, both physical and electronic. Enjoy doing basic administrative tasks such as filing, order office supplies, fax, copy and scan documents. Requirements Excellent organizational skills with the ability to multitask and prioritize tasks effectively. Strong data entry skills with attention to detail and accuracy. Enjoy working in a fast-paced environment. 1-2 years of previous experience working in a clinical setting. 1-2 years of previous experience with scheduling. 1-2 years of previous customer service experience. Ability to discuss billing with medical staff, patients, and insurance personnel. Excellent oral and written communication skills. Proficient in Microsoft Office, specifically Excel and Word. Benefits: · Full-time position. M-Th 9 am - 6 pm, and F 9 am - 4:30 pm. · Paid time off (PTO) · Paid sick leave (PSL) · Holiday pay · Health, dental and vision insurance · 401k with company match · CEU reimbursement · Opportunities for advancement · Amazing and fun working environment · Pay rate starting at $17 with room to negotiate based on experience If you meet the requirements, please submit resume and application with your pay range to be considered for the position. Salary Description Starting @ $17 to negotiate based on experience
    $17 hourly 13d ago
  • Patient Care Coordinator

    Pacific Neuropsychiatric Specialists Inc.

    Patient care coordinator job in Mission Viejo, CA

    Job DescriptionBenefits: Dental insurance Health insurance Paid time off Vision insurance Free food & snacks Pacific Neuropsychiatric Specialists (PNS) is a leading mental health medical group dedicated to providing comprehensive treatment for a wide range of mental health conditions, including ADHD, depression, anxiety, bipolar disorder, schizophrenia, dementia, and more. Our services span adolescent and adult psychiatry, medication management, and psychotherapy. At PNS, our employees are vital to our continued success. We strive to create an environment where team members find their roles rewarding, challenging, and impactful. We are committed to supporting professional development and invest in our employees through ongoing opportunities for learning and growth. Job Summary: The Patient Care Coordinator serves as the first point of contact in a fast-paced mental health setting, handling front desk responsibilities such as check-ins, check-outs, appointment scheduling, and patient communications. This role requires strong multitasking, communication, and organizational skills. Ideal candidates are friendly, dependable, and experienced in medical or psychiatric office settings. Key Responsibilities: Welcome all patients with an inviting and positive attitude. Check patients in and collect copays. Check patients out and schedule follow-up appointments. Ensure provider's schedules are full and if there are openings call patients on the waitlist. Schedule and confirm appointments for existing patients. Assisting provider with filling out paperwork brought in by the patient and or faxed by insurance company/EDD and assist with letters when needed. Relaying patient messages/concerns to providers via email and effectively communicate back to patients what the provider's response is. Answering and returning patient calls as well as responding to their voicemails in a timely manner. Being a team player who is willing to help when and where it is needed. Flexibility with locations if coverage is needed. Ability to handle a high-volume office. Skills and Qualifications: Previous experience or training/education working in a medical facility. Must be friendly, outgoing, people oriented. Excellent communications skills, both written and oral. Telephone and computer skills. Must be able to prioritize multiple tasks at once, and deal with high levels of stress in an environment of changing priorities. Intermediate math and computer skills. Must be able to interact with all levels of staffing in a professional manner. Education and Experience: High School Diploma required. College or college-equivalent education is preferred. Psychiatric practice experience recommended. Medical Assistant Certification (Preferred). BLS/CPR Certification (Preferred). Compensation and Benefits: PNS offers a competitive compensation package including; Medical, dental, vision, and paid time off. Hourly Rate - $23.50
    $23.5 hourly 27d ago
  • Patient Care Coordinator

    Smile Brands 4.6company rating

    Patient care coordinator job in San Juan Capistrano, CA

    As a Patient Care Coordinator, you'll have a key role in creating positive patient experiences using our innovative G3 approach (Greeting, Guiding, Gratitude). You'll help patients feel welcome and supported whether they are coming in for treatment or calling to schedule an appointment. You will also assist them with financial arrangements for treatment. Schedule (days/hours) 9-6/8-5 mon-fri Responsibilities * Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome * Guiding: Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism * Gratitude: Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism Qualifications * At least one year related experience * Knowledge of dental terminology * Strong communication and interpersonal skills, with a focus on delivering exceptional customer service Preferred Qualifications * Previous experience in a dental or medical office setting Compensation $23.00-$24.00 About Us Benefits are determined by employment status/hours worked and include paid time off ("PTO"), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan. Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site. Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at ***********************
    $37k-46k yearly est. Auto-Apply 7d ago
  • Front Office Patient Care Coordinator

    Focus Physical Therapy

    Patient care coordinator job in Rancho Santa Margarita, CA

    Job DescriptionBenefits: Competitive salary Employee discounts Flexible schedule Opportunity for advancement Training & development About Us: At Focus Physical Therapy, we are committed to providing exceptional care and improving the quality of life for our patients. Our dedicated team of professionals creates a welcoming and supportive environment, ensuring every patient receives the best possible treatment. We are currently seeking a dynamic and compassionate Front Office Patient Care Coordinator to join our team and be the first point of contact for our valued patients. Position Overview: As a Front Office Patient Care Coordinator, you will play a vital role in ensuring the smooth operation of our front office. You will be the face of our clinic, providing excellent customer service, managing patient schedules, and supporting our clinical staff. This is an excellent opportunity for a detail-oriented individual with a passion for patient care and a knack for administrative tasks. Key Responsibilities: Greet and assist patients with a warm and welcoming demeanor Schedule and confirm patient appointments Maintain and update patient records with accuracy Handle incoming calls and address patient inquiries Coordinate patient flow to ensure timely and efficient care Assist with insurance verification and billing processes Provide administrative support to clinical staff as needed Ensure a clean and organized front office area Qualifications: High school diploma or equivalent; associates degree or higher preferred Previous experience in a medical office or customer service role is a plus Strong organizational and multitasking abilities Excellent communication and interpersonal skills Proficiency in Microsoft Office Suite and familiarity with electronic medical records (EMR) systems Ability to handle sensitive information with confidentiality and professionalism Compassionate and patient-focused attitude Why Join Focus Physical Therapy? Competitive salary and benefits package Positive and supportive work environment Opportunities for professional growth and development Make a meaningful impact on patients' lives every day How to Apply: If you are a dedicated and personable individual looking to join a team that values excellence in patient care, we would love to hear from you! Please submit your resume and a brief cover letter outlining your qualifications and interest in this position. Application Deadline: [Insert Deadline] Join us at Focus Physical Therapy and be a part of a team that truly makes a difference! Focus Physical Therapy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
    $33k-50k yearly est. 3d ago
  • Patient Care Coordinator

    Serene Health

    Patient care coordinator job in San Diego, CA

    Job Description Empowering Wellness, Transforming Lives Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions: Serene Health, Community Support, and American TrueCare, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being. As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We are committed to empowering our members to achieve self-sufficiency in health, creating a ripple effect that strengthens families and communities. Our work culture at Optima MMG is built on pride, passion, and a collective commitment to making a positive difference in people's lives. Our team members are dedicated problem-solvers who bring their unique skills and perspectives to the table. We believe that by fostering a collaborative and supportive environment, we can unlock the full potential of our team and, in turn, provide the best possible care to our members. A career at Optima MMG is an opportunity to be part of a dynamic and forward-thinking organization. We encourage continuous learning and professional growth, providing our employees with access to industry experts, cutting-edge technologies, and a supportive community that values each individual's contributions. Join us on this journey to not only advance your career but to be a driving force in transforming lives and communities through passionate and fulfilling work! Job Summary: The official job title is Lead Care Manager (LCM). The Lead Care Manager (LCM) role involves developing personalized care plans, coordinating member services, and collaborating closely with members and families, as well as Primary Care Providers to ensure they receive necessary medical treatment and support. The LCM will consult with members to determine their needs, develop individualized action plans, and work with care teams to manage the member experience effectively. Providing emotional support, resolving administrative issues, and ensuring timely access to care are key aspects of the position. Compassion, healthcare knowledge, and exceptional customer service are essential qualities for assisting members in becoming self-sufficient in health. The LCM will work with a diverse population of members enrolled in the Enhanced Care Management program, which may involve one or multiple members from the population of focus section below. Responsibilities: • Interview members to assess medical and social determinant of healthcare gaps and provide education about their condition and medication, while developing individualized care plans. • Respond to member inquiries and concerns, ensuring adherence to hospital and legal requirements. • Collaborate with interdisciplinary teams, locate medical and social resources, and coordinate social service plans. • Maintain on-going contact with members, via telehealth and in-person visitation. • Advocate for members, consult with healthcare providers, arrange appointments and treatment plans, evaluate member progress, and assist with healthcare barriers. • Maintain empathy and professionalism while contacting members and families. • Supporting behavioral health coordination, Substance Abuse and Community Resources. • Perform additional duties as assigned. Populations of Focus: • Individuals experiencing homelessness: Lacking a fixed, regular, and adequate nighttime residence. • Individuals at risk for avoidable hospital or emergency department utilization: Five or more emergency room visits in a six-month period that could have been avoided with appropriate outpatient care or improved treatment adherence. • Individuals with Serious Mental Health and/ or substance use disorder needs: Adults who meet the eligibility criteria for participation in, or obtaining services through Specialist mental health services or the Drug Medi-Cal organized delivery system or Drug Medi-Cal program. • Individuals transitioning from incarceration/Justice Involved: Adults transitioning from a correctional setting or transitioned from a correction setting within the past 12 months, or children and youth who are transitioning from a youth correctional facility or transitioned from being in a youth correctional facility within the past 12 months. • Adults living in the community and at risk for long-term care institutionalization: Adults who are living in the community who meet the SNF Level of Care criteria; or who require lower-acuity skilled nursing or equipment for prevention, diagnosis, or treatment of acute illness or injury. • Adult nursing facility residents transitioning to the community: Adult nursing residents who are interested in moving out of the institution, and are likely candidates to do so successfully, and are able to reside continuously in the community. • Children and youth enrolled in California Children's Services (CCS) or CCS Whole Child Model (WCM) with Additional Needs Beyond the CCS condition: Children and youth enrolled in CCS or CCS WCM and are experiencing at least one complex social factor influencing their health. • Children and Youth Involved in Child Welfare • Individuals with Intellectual/ Developmental Disabilities: Adults who have a diagnosed I/ DD and qualify for eligibility in any other adult ECM population of focus. • Pregnant and Postpartum individuals; Birth Equity Population of Focus: Adults and youth who are pregnant or postpartum and qualify for eligibility in any other adult or youth ECM POF, or are subject to racial and ethnic disparities. Education and Experience: • High school diploma or GED required. • Minimum of 1 year experience in case management, member care, customer service, call center, or member care required. • Valid California driver's license and valid vehicle insurance required. • MA certificate or medical terminology knowledge preferred. Required Skills/Abilities: • Excellent communication, interpersonal, customer service and organizational skills. • Computer skills for documentation, email and chat support. • Proficient skills in working independently and collaboratively in a team to provide member care. • Proficiency in multitasking, organization, and attention to detail is required for effectively providing care to multiple members simultaneously. • Candidates should exhibit the capability to utilize resources effectively for problem-solving while maintaining composure under pressure in a compassionate manner. • Applicants must demonstrate proficient speaking, reading, and typing abilities and possess strong proofreading skills. Physical Requirements: • Must be able to travel using personal vehicle to complete outreach visits. Mileage reimbursement for the use of your vehicle is at a standard rate. • Prolonged periods of sitting at an office desk on the computer. • Lifting: Able to lift up to 15lbs. Pay range$25-$28 USD Benefits Our full-time employees are eligible for the following benefits enrollment after 60 days of employment: Medical, Dental, & Vision Benefits: We have various insurance options for you and your family. Short & Long-Term Disability Benefits: Protection when you need it most. Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones. Flexible Spending Accounts: Manage your finances with flexibility. Employee Assistance Program (EAP): Support when life throws challenges your way. 401(K): Building your financial future with us. Effective after 1 year of employment. Paid Vacation and Sick Leave: Flexibility for the planned and unplanned. Paid Holidays: Quality time to enjoy celebrations. Employee Referral Program: Share the opportunities and reap the rewards. Company Discount Program: Enjoy savings on everyday expenses and memberships. Equal Employment Opportunity Optima Medical Management Group and its divisions are an Equal Opportunity Employer. Optima MMG is committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state or local laws. Optima MMG is committed to providing reasonable accommodation for individuals with disabilities. Pre-Employment Optima Medical Management Group is a drug-free workplace. Employment is contingent upon a successful pre-employment drug screening and background check.
    $25-28 hourly 1d ago
  • Patient Care Coordinator I (Infusion Experience a Plus!)

    Ameripharma

    Patient care coordinator job in Laguna Hills, CA

    AmeriPharma is a rapidly growing healthcare company where you will have the opportunity to contribute to our joint success on a daily basis. We value new ideas, creativity, and productivity. We like people who are passionate about their roles and people who like to grow and change as the company evolves. AmeriPharma's Benefits Full benefits package including medical, dental, vision, life that fits your lifestyle and goals Great pay and general compensation structures Employee assistance program to assist with mental health, legal questions, financial counseling etc. Comprehensive PTO and sick leave options 401k program Plenty of opportunities for growth and advancement Company sponsored outings and team-building events Casual Fridays Job Summary The position serves the first point of contact with patients and physicians by reviewing scheduling deliveries for Home Infusion Medication and Nursing Services. Clerical duties of managing care with equipment, supplies and documents needed for compliance. Serves as a reference point for any clinical interventions that may require a pharmacist. Duties and Responsibilities Collect basic patient information as instructed. Help schedule medication deliveries and refills. Update and maintain delivery schedules. Answer patient phone calls and direct questions to the appropriate team member. Provide basic information about medication deliveries and supplies. Help collect required forms and signatures. Assist with entering medication and supply orders under supervision. Communicate with pharmacy and nursing teams to support timely deliveries. Report patient concerns or issues to a supervisor or clinical team members. Required Qualifications High school diploma or equivalent. Basic computer and data entry skills. Good communication and organizational skills. Ability to follow instructions and work as part of a team. Ability to follow company policies and safety guidelines. Preferred Qualifications Previous customer service or administrative experience. Experience in a healthcare, pharmacy, or medical office setting. Familiarity with basic medical terminology. Experience answering phones and working with patients or customers. Ability to manage multiple tasks in a fast-paced environment. AmeriPharma's Mission Statement Our goal is to achieve superior clinical and economic outcomes while maintaining the utmost compassion and care for our patients. It is our joint and individual responsibility daily to demonstrate to outpatients, prescribers, colleagues, and others that We Care! Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continuously required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus. EEO Statement The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time. AmeriPharma values diversity in its workforce and is proud to be an AAP/EEO employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, age, protected veteran status, or based on disability or any other legally protected class.
    $33k-50k yearly est. 31d ago
  • Patient Care Coordinator

    Oceanside Therapy Group Inc.

    Patient care coordinator job in Oceanside, CA

    Description: Do you want to be part of a team of superstars who make a difference in the lives of others? We have an immediate need for a full time Patient Care Coordinator to join Oceanside Therapy Group. If you are detailed oriented, have a bubbly personality, excellent customer service skills, and thrive in a setting where things move quickly this opportunity is for you! Position Summary: The ideal candidate will greet patients, schedule appointments, organize and maintain files, and organize and record medical reports and correspondence. Job description: Answer inbound calls in a timely manner and provide information to callers. Accurately take massages and communicate messages promptly. Friendly welcome and help visitors. Schedule appointments in efficient and timely manner. Ensures quality and accuracy of schedule. Coordinates set up times with families and therapists. Verifies patient's insurance eligibility and collects payments. File and organize documents, both physical and electronic. Enjoy doing basic administrative tasks such as filing, order office supplies, fax, copy and scan documents. Requirements: Excellent organizational skills with the ability to multitask and prioritize tasks effectively. Strong data entry skills with attention to detail and accuracy. Enjoy working in a fast-paced environment. 1-2 years of previous experience working in a clinical setting. 1-2 years of previous experience with scheduling. 1-2 years of previous customer service experience. Ability to discuss billing with medical staff, patients, and insurance personnel. Excellent oral and written communication skills. Proficient in Microsoft Office, specifically Excel and Word. Benefits: · Full-time position. M-Th 9 am - 6 pm, and F 9 am - 4:30 pm. · Paid time off (PTO) · Paid sick leave (PSL) · Holiday pay · Health, dental and vision insurance · 401k with company match · CEU reimbursement · Opportunities for advancement · Amazing and fun working environment · Pay rate starting at $17 with room to negotiate based on experience If you meet the requirements, please submit resume and application with your pay range to be considered for the position.
    $17 hourly 14d ago
  • Patient Care Coordinator

    Pacific Neuropsychiatric Specialists

    Patient care coordinator job in Mission Viejo, CA

    Benefits: Dental insurance Health insurance Paid time off Vision insurance Free food & snacks Pacific Neuropsychiatric Specialists (PNS) is a leading mental health medical group dedicated to providing comprehensive treatment for a wide range of mental health conditions, including ADHD, depression, anxiety, bipolar disorder, schizophrenia, dementia, and more. Our services span adolescent and adult psychiatry, medication management, and psychotherapy. At PNS, our employees are vital to our continued success. We strive to create an environment where team members find their roles rewarding, challenging, and impactful. We are committed to supporting professional development and invest in our employees through ongoing opportunities for learning and growth. Job Summary: The Patient Care Coordinator serves as the first point of contact in a fast-paced mental health setting, handling front desk responsibilities such as check-ins, check-outs, appointment scheduling, and patient communications. This role requires strong multitasking, communication, and organizational skills. Ideal candidates are friendly, dependable, and experienced in medical or psychiatric office settings. Key Responsibilities: Welcome all patients with an inviting and positive attitude. Check patients in and collect copays. Check patients out and schedule follow-up appointments. Ensure provider's schedules are full and if there are openings call patients on the waitlist. Schedule and confirm appointments for existing patients. Assisting provider with filling out paperwork brought in by the patient and or faxed by insurance company/EDD and assist with letters when needed. Relaying patient messages/concerns to providers via email and effectively communicate back to patients what the provider's response is. Answering and returning patient calls as well as responding to their voicemails in a timely manner. Being a team player who is willing to help when and where it is needed. Flexibility with locations if coverage is needed. Ability to handle a high-volume office. Skills and Qualifications: Previous experience or training/education working in a medical facility. Must be friendly, outgoing, “people oriented”. Excellent communications skills, both written and oral. Telephone and computer skills. Must be able to prioritize multiple tasks at once, and deal with high levels of stress in an environment of changing priorities. Intermediate math and computer skills. Must be able to interact with all levels of staffing in a professional manner. Education and Experience: High School Diploma required. College or college-equivalent education is preferred. Psychiatric practice experience recommended. Medical Assistant Certification (Preferred). BLS/CPR Certification (Preferred). Compensation and Benefits: PNS offers a competitive compensation package including; Medical, dental, vision, and paid time off. Hourly Rate - $23.50 Compensation: $23.50 per hour We are Pacific Neuropsychiatric Specialists (PNS) and our experience enables us to offer effective outpatient, individualized, psychiatry care. Our psychiatry team provides psychiatric treatments for children, adolescents, adults, and seniors, from multiple offices located throughout Orange County, we do accept patients from the entire United States as well. Our psychiatrists treat a number of mental health disorders, including anxiety, stress, PTSD, bipolar, schizophrenia, dementia, depression, ADD ADHD, alcohol and chemical dependency, and more. Our Psychiatry practice was founded on the principles of treating patients with care, compassion, and understanding.
    $23.5 hourly Auto-Apply 56d ago

Learn more about patient care coordinator jobs

How much does a patient care coordinator earn in Escondido, CA?

The average patient care coordinator in Escondido, CA earns between $27,000 and $60,000 annually. This compares to the national average patient care coordinator range of $23,000 to $52,000.

Average patient care coordinator salary in Escondido, CA

$40,000
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