Patient care coordinator jobs in Greenville, NC

Job Title : Patient Care Representative Department : Patient Services Reports To : Patient Services Manager FLSA Status : Non-exempt (hourly) Work Schedule: Monday-Friday, 8:00 A.M. - 5:00 P.M. Summary: The Patient Care Representative is a vital role within Orthopaedics East & Sports Medicine Center. The Patient Care Representative will be responsible for coordinating patient surgeries, (while supporting the teams that schedule MRIs, injections, and physical therapy appointments), managing messages and correspondence from patients, offering financial counseling to patients, supporting the referral process, and serving as the authorization representative for insurance companies. The Patient Care Representative will work closely with our team of healthcare professionals to ensure that all patients receive high-quality care and attention. This position requires compliance with OrthoEast's compliance standards, including its Code of Conduct, Compliance Program, and policies and procedures. Such compliance will be an element required as part of the job duties and considered during performance evaluations. Essential Duties and Responsibilities: The Patient Care Representative will be responsible for the following: Coordinating patient surgeries, ensuring that patients are scheduled for the appropriate procedures and that all necessary paperwork is completed. Maintain and review a list of surgeries for provider(s) for potential contact and follow-up within the post-op period. Serving as the authorization representative in conjunction with our support team, ensuring that patients receive the necessary coverage for their procedures. Obtain authorizations and schedule referrals, diagnostic testing, physical therapy, surgical procedures, etc. as needed. Offering financial counseling to patients, providing information about payment options and financial assistance programs. Managing messages and correspondence from patients, responding to inquiries and forwarding messages to the appropriate healthcare professionals. Counsel patients and family members regarding physical care measures to promote improvement/recovery, symptom/complication management, expected outcomes/progression and social employment issues and education so they can make informed decisions about their care. Additional duties as assigned. Required Qualifications: The following qualifications are required for the Patient Care Representative position: Associate degree in healthcare administration, or related field preferred. Minimum of 2 years of experience in a healthcare setting. Minimum of 2 years of patient support experience. Knowledge of medical terminology and procedures. Knowledge of insurance authorization and billing. Strong computer skills, including proficiency with Microsoft Office and electronic medical records systems. Soft Skills: The following soft skills are required for the Patient Care Representative position: Ability to prioritize tasks and work independently. Experience in maintaining confidentiality in dealing with sensitive issues. Proven ability in making sound and accurate judgments in problem solving work issues. Ability to deal with frequent change, delays, and/or unexpected events. Successful record of follow through on commitments and demonstrated dependability. Must be willing to work in a team environment and contribute to building a positive team spirit. Must be highly organized to successfully manage multiple tasks simultaneously. Must demonstrate professionalism in all interactions with patients and vendors, as well as working across departmental lines to achieve goals. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The ability to stand/walk for long periods of time while performing patient duties and conversing with physicians as well as long periods of sitting and performing clerical duties, including telephone calls and keyboarding. Mobility also required to support patients throughout the building.

Responsible for identifying needs and planning education, training and development programs to ensure consistent population health and care management programs. Coordinates clinical competency assessments for clinical staff. Supports QI and safety intiatives. Responsible for assessment and care coordination of high risk, complex patients. Develops collaborative relationships with providers and care team members to facilitate high quality, low cost care. Accountable for consistently achieving productivity and quality metrics. Responsibilities: 1. Demonstrates competence in patient care skills within the scope of practice for the Registered Nurse certified in Ambulatory Care, including obtaining patient history and preliminary exam, ordering diagnostic studies in compliance with established protocols, assisting with exams and procedures, administering medications, and patient evaluation and education. Plans for and identifies situations outside of scope of practice and refers appropriately to supervising physician. 2. Participates in quality improvement activities, including regularly scheduled meetings with supervising physician at least every six months and annual review of collaborative practice agreement. 3. Appropriately documents care provided in the patient's medical record. 4. Works in collaboration with supervising physician to enhance patient flow and prioritize assignments. 5. Assists with the maintenance of adequate levels of supplies and performs and documents medical equipment safety checks. 6. Adheres to the American Nurses Association Code of Ethics. Recognizes, supports and utilizes evidence based nursing practices. 7. Maintains compliance with established safety and regulatory guidelines, including HIPAA, CLIA, OSHA, and infection prevention policies and procedures. 8. Demonstrates good customer service skills when interacting with patients, families, and visitors. Exhibits effective communication and team work. WAYNE Other information: **Education Requirements:** ● BSN required; Masters in Nursing preferred. **Licensure/Certification Requirements:** ● Specialty certification in Ambulatory Care Nursing by the American Academy of Ambulatory Care Nursing required. ● RN-BC;RN NC LIC;BCLS **Professional Experience Requirements:** ● Minimum of five years nursing experience required, previous clinical management experience and/or nursing education experience preferred. Excellent communication and interpersonal skills required. **Knowledge/Skills/and Abilities Requirements:** 01.8721.PCC-622.RN **Job Details** Legal Employer: Wayne Health Entity: Wayne UNC Health Care Organization Unit: Care Management Work Type: Full Time Standard Hours Per Week: 40.00 Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: WAYNE MED Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Make a real difference in patients' lives-join Elevate Patient Financial Solutions as a Hospital Based Patient Advocate and help guide individuals through their healthcare financial journey. This full-time position is located 100% onsite at a hospital in Greenville, NC, with a schedule of Sunday - Thursday 9:00AM-5:30PM. Bring your passion for helping others and grow with a company that values your impact. In 2024, our Advocates helped over 823,000 patients secure the Medicaid coverage they needed. Elevate's mission is to make a difference. Are you ready to be the difference? As a Hospital Based Patient Advocate, you play a vital role in guiding uninsured hospital patients through the complex landscape of medical and disability assistance. This onsite, hospital-based role places you at the heart of patient financial advocacy-meeting individuals face-to-face, right in their hospital rooms, to guide them through the process of identifying eligibility and applying for financial assistance. Your presence and empathy make a real difference during some of life's most vulnerable moments. Job Summary The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. As a Patient Advocate, you will play a critical role in assisting uninsured hospital patients by evaluating their eligibility for various federal, state, and county medical or disability assistance programs through bed-side visits and in-person interactions. Your primary objective will be to guide patients face-to-face through the application process, ensuring thorough completion and follow-up. This role is crucial in ensuring that uninsured patients are promptly identified and assisted, with the goal of meeting our benchmark that 98% of patients are screened at bedside. Essential Duties and Responsibilities * Screen uninsured hospital patients at bedside in an effort to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance. * Complete the appropriate applications and following through until approved. * Detailed, accurate and timely documentation in both Elevate PFS and hospital systems on all cases worked. * Provide exceptional customer service skills at all times. * Maintain assigned work queue of patient accounts. * Collaborate in person and through verbal/written correspondence with hospital staff, case managers, social workers, financial counselors. * Answer incoming telephone calls, make out-bound calls, and track all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients. * Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue. * Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warranted. * Conduct in-person community visits as needed to acquire documentation. * As per established protocols, inform the client in a timely manner of all approvals and denials of coverage. * Attend ongoing required training to remain informed about current rules and regulations related to governmental programs, and apply updated knowledge when working with patients and cases. * Regular and timely attendance. * Other duties as assigned. Qualifications and Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities. * Some college coursework preferred * Prior hospital experience preferred * Adaptability when dealing with constantly changing processes, computer systems and government programs * Professional experience working with state and federal programs * Critical thinking skills * Ability to maneuver throughout the hospital and patients' rooms throughout scheduled work shift. * Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook * Effectively communicate both orally and written, to a variety of individuals * Ability to multitask to meet performance metrics while functioning in a fast-paced environment. * Hospital-Based Patient Advocates are expected to dress in accordance with their respective Client's Dress Code. * Hybrid positions require home internet connections that meet the Company's upload and download speed criteria. Hybrid employees working from home are expected to comply with Elevate's Remote Work Policy, including but not limited to working in a private and dedicated workspace where confidential information can be shared in accordance with HIPAA and PHI requirements. Benefits ElevatePFS believes in making a positive impact not only within our industry but also with our employees -the organization's greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families. * Medical, Dental & Vision Insurance * 401K (100% match for the first 3% & 50% match for the next 2%) * 15 days of PTO * 7 paid Holidays * 2 Floating holidays * 1 Elevate Day (floating holiday) * Pet Insurance * Employee referral bonus program * Teamwork: We believe in teamwork and having fun together * Career Growth: Gain great experience to promote to higher roles The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage. The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change. ElevatePFS is an Equal Opportunity Employer

Contentnea Health is a Community Health Center providing comprehensive medical, dental and behavioral health services for members of our communities in Greene, Pitt and Pamlico counties in eastern North Carolina. Job Summary Receives patients, guests, visitors and vendors, performs check-in and check-out processes for patient appointments. Responsibilities and Duties 1) Receives patients, guests, visitors and vendors upon arrival to the clinic and by phone. a) Greets individuals, identifies the individual's needs, and routes accordingly. b) Maintains neatness of waiting area and front desk. 2) Performs check-in process for patient visits. a) Checks patients in on arrival. b) Provides patient registration form to patients and attaches to patient account. c) Verifies demographic information and updates information in patient account. d) Verifies billing information, including current insurance information, and sliding fee eligibility and status. e) Collaborates with Financial Counselor to review sliding fee applications. f) Collects and posts payments. g) Supports patients in completion of forms as needed. 3) Performs check-out process after patient visit. a) Checks patient out at end of patient visit. b) Schedules return appointments. 4) Processes daily cash collections. a) Reviews day sheet and reconciles with cash collections. b) Prepares daily deposit slip. Qualifications and Skills Possesses a basic level of written and verbal communication skills, computational and computer skills, and mathematical knowledge typically acquired through completion of a high school program. Possesses specific knowledge of scheduling and registration processes and practices.

Job Description Bilingual Front Office Receptionist - GREENVILLE KIDS DENTAL Greensville Kids Dental is offering a full-time opportunity as a Bilingual Front Office Receptionist at our Greenville office. We are an upbeat team looking for an individual who has a passion for helping others and wants to make a positive difference in their community. Why Join Us? Modern, kid-friendly facility designed for comfort and efficiency Cutting-edge technology combined with a compassionate care approach A supportive network that encourages growth into leadership roles The chance to make a meaningful impact on children's health while advancing in your career journey Summary of Essential Job Functions Greet, check-in patients, and schedule appointments Verify insurance eligibility Answer and manage incoming calls Register new patients Maintain and update patient information in the data system in compliance with privacy and security regulations Safeguard patient privacy and confidentiality Monitor and maintain dental office supplies Update patient education materials and maintain a professional reception area At a Glance Language Requirements: Must be Bilingual Experience Required: 1+ years of Dental or Healthcare Receptionist experience Job Type: Full-time Compensation and Schedule Salary: $16.00 depending on experience Bonus Pay: up to $600 additional per month Schedule: On-site. Monday-Friday Benefits That Support You Personally and Professionally At Kids Dental Brands, we offer a comprehensive and competitive benefits package designed to support your health, well-being, and future. Our offerings for this role include: Health Coverage - Medical, dental, vision, and basic life insurance. Supplemental Benefits - Voluntary life insurance, short- and long-term disability, legal assistance, identity theft protection, critical illness, hospitalization, and cancer insurance. Wellness Program - Incentive-based wellness initiatives to support your physical and mental health, plus access to our Employee Assistance Program (EAP). Financial Security - 401(k) retirement plan with company match to help you plan for the future. Paid Time Off - Enjoy a healthy work-life balance with paid time off, eight (8) paid holidays annually, and dedicated wellness days. Join our team and help drive our mission that all children, regardless of family income, deserve access to high-quality dental care, in a kid-friendly and fun environment!

The Patient Service Representative enters and verifies confidential personal health information and financial information into computerized systems with a high rate of accuracy. They are also responsible for answering telephones, registering patients, scheduling appointments, collecting payments, and providing excellent customer service. Qualifications Education: * High School Diploma or equivalency; Associate's degree preferred Certifications & Licenses: * None Experience: * 1-3 years of experience in a Medical Front Office preferred. Experience and/or training in billing and charge entry; or equivalent combination of education and experience. Skills: * Experience with Microsoft Suite, Chrome, Internet Explorer. * Experience with Electronic Health Records. * Not required but helpful- bilingual; fluent in Spanish and English, demonstrating excellent oral and written skills in the language identified by the Health Center as being a language-of-need. Essential Duties and Responsibilities * Accurately perform front desk, patient enrollment, and patient assistance duties in a multi-department setting with five or more scheduling templates. * Greet all patients and visitors in a professional, friendly manner and provide assistance to those with special needs. * Check in patients, verify demographic and insurance information, collect co-pays and service payments, and maintain accurate daily collection logs. * Assist patients with the Patient Assistance Program and sliding fee scale, including processing applications, renewals, and providing related education. * Retrieve lab specimens from patients and deliver to the lab; support transportation coordination and assist with lifting bags or items when needed. * Monitor lobby areas, assist Security with packages and deliveries, and help facilitate interpretation services when necessary. * Maintain strict confidentiality and adherence to HIPAA regulations and KCHC policies at all times. * Provide clear and courteous communication both in person and over the phone; accurately route calls and take detailed messages. * Support families with health coverage questions, serve as a liaison with insurance programs, and educate on ACA enrollment and plan benefits. * Review and process enrollment applications for completeness and accuracy; follow up with patients and families as needed. * Participate in outreach events, continuing education, and team meetings to improve patient care and operational effectiveness. * Maintain a professional appearance, exhibit sound judgment, and demonstrate respect for individuals of all backgrounds. * Perform all other duties as assigned. Work Environment * Must be able and comfortable working in a variety of settings including, but not limited to, clinical environments and office spaces. * Must be able to work nights and weekends as departmental needs arise. Travel Requirements * None Core Competencies * Communication: Demonstrates strong verbal, written, and digital communication skills; able to clearly explain complex information. * Judgment & Decision-Making: Provides thoughtful input into operational and program decisions. * Accountability & Self-Management: Works independently and efficiently, managing multiple responsibilities with minimal supervision. * Teamwork & Collaboration: Builds effective working relationships across teams, departments, and the community. * Problem-Solving & Initiative: Applies critical thinking and initiative to resolve issues and improve service delivery. Knowledge, Skills, and Abilities * Delivers high-quality customer service with professionalism and cultural sensitivity. * Actively listens and communicates clearly across diverse populations. * Maintains confidentiality and handles sensitive information with discretion. * Applies knowledge of clinical and administrative standards and institutional policies. * Manages time effectively, prioritizing tasks and meeting deadlines. * Demonstrates community awareness and understanding of the population served. * Projects a professional image and provides leadership when delegating or guiding team efforts. Physical Demands * Occasionally required to sit, walk, reach, and handle materials. * May be required to lift or move items up to 25-50 pounds. * Verbal communication * Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Supervisory Responsibilities * None Compliance Responsibilities As part of Kinston Community Health Center's commitment to ethical practices and regulatory compliance, all employees are expected to: * Act in accordance with the KCHC Employee Handbook, policies and procedures, and all applicable federal and state laws. * Promptly report any known or suspected violations of compliance/safety standards. These responsibilities are essential to maintaining a culture of integrity and accountability across the organization.

Full-time Description Bowman Padgett & Associates is seeking a Scheduling Coordinator to join our team. If you are a highly organized individual with excellent customer service skills and the ability to manage a busy schedule, we want to hear from you! What You'll Do: Deliver Top-Notch Customer Service: Be the first point of contact for patients, answering calls and addressing their needs with warmth and professionalism. Manage Busy Schedules: Keep our daily operations running smoothly by efficiently managing patient appointments and ensuring our team stays on track. Multitask Like a Pro: Handle multiple tasks simultaneously while maintaining attention to detail and providing a seamless patient experience. Collaborate with Our Team: Work closely with staff to ensure everything runs efficiently and every patient's experience is exceptional. What We're Looking For: Excellent customer service and phone communication skills Strong multitasking and organizational abilities Previous dental experience, required Ability to manage a busy, fast-paced schedule Position Details: Schedule: Monday - Thursday: 7:45 AM - 5:00 PM // every other Friday: 8:00 AM - 12:30 PM Perks: Uniform provided Monthly bonus based on production goals

Temporary Description Job Title: Patient Access Coordinator Department: Registration Reports to: Sasha Hammond Shift: Flexible About Washington Regional Medical Center: Washington Regional Medical Center (WRMC) in Plymouth, North Carolina, is a 25-bed critical access hospital that provides programs and services to 157,000 people in 7 counties. The facility offers inpatient, swing-bed rehabilitative, and outpatient services, including primary care, a specialty care clinic, and a dedicated outpatient area with women's health services. A 4-bed emergency department serves approximately 650 patients per month, and team members at the facility have access to a telemedicine link with the Brody School of Medicine at East Carolina University. Job Summary: The Patient Access Coordinator is the first point of contact for all patients, creating their first impression of the organization's services. Patient Access Coordinators are responsible for guiding patients through the admissions process by screening patients for eligibility, preparing patient information for clinical staff, and answering patient questions. Duties/Responsibilities: Checking patients in and out when they arrive for medical services. Documenting insurance information, personal information, payment methods, and other important patient information Updating patient files and appointment information accurately Communicating information and essential details to other medical care staff Processing co-payments from patients Responsible for keeping the reception and patient waiting areas clean and organized. Requirements Required Skills/Abilities: Excellent verbal and written communication skills. Strong customer service skills for dealing with patients Strong organizational skills to keep patient information confidential and organized Ability to juggle and prioritize multiple responsibilities and handle interruptions Understanding of the importance of confidentiality Compassion to help patients and caregivers in difficult situations Experience with electronic health records (EHRs) Knowledge of insurance benefits 2+ years of experience working as a patient access representative Ability to function well in a high-paced and occasionally high-stress environment. Proficient with Microsoft Office Suite or related software. Education and Experience: Patient access representatives need to have a high school diploma or equivalent. Computer and typing skills and knowledge of the healthcare industry are helpful. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Salary Description $17 - $20/hour

Explore opportunities with Home Health of Wilson, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together. As the Scheduling Specialist you will managing patient referrals and visit schedules. Assigns patient assessments and other visits as ordered by the physician using an online scheduling system. Collaborate with the Team Leader to identify clinicians with the appropriate experience and skill set to match patient needs. Primary Responsibilities: * Utilizes an automated scheduling system to maintain a calendar of services for both episodic and per visit customers * Processes workflow for requested scheduled, missed, rescheduled, reassigned, declined, and delivered visits * Monitors pending referrals daily and assigns licensed professional and case manager for all start of care visits * Communicates daily with field staff regarding any visits unaddressed in late, pending, or incomplete status for resolution as appropriate You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in . #LHCjobs Required Qualifications: * High school education or equivalent experience Preferred Qualifications: * 1+ years of scheduling experience in a health care setting using an online scheduling system * Exceptional organizational, customer service, communication, and decision-making skills * Working knowledge of state and federal regulations governing OASIS visits, supervisory, and reassessment visits Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $14.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. #LHCJobs At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Coordinates appropriate room assignments and carries out processes related to bed placement for all bed requests from all areas including ED, OR/PACU, unit transfers, direct admits from local physician offices and regional transfers across ECU Health. Prioritizes patient movement based on highest census areas in collaboration with the Patient Placement Facilitator and House Supervisors, and responds to dynamic patient flow situations. Anticipates future bed needs and bed availability by monitoring requesting area volume, the ED track board, OR/PACU surgical requests, regional referrals and outpatient services. Communicates with nursing/operational leadership and escalates situations affecting patient movements to Patient Placement Facilitator and House Supervisor, as necessary. Prioritizes jobs for EVS to ensure bed movements progress successfully. Responsibilities * Ability to work effectively in a dynamic environment while managing multiple competing priorities. Demonstrates commitment to excellent customer service. Demonstrates proficiency and competence of key operations systems including, but not limited to, EPIC. * Performs bed placement functions for inpatients, emergency department patients, direct admissions and transfers in order to ensure that patients are placed in the most appropriate bed, customer satisfaction and quality patient care. * Receives and processes phone calls from the full range of internal and external admission points including the emergency department, OR and inpatient, as well as outpatient, units. * Provides bed status updates and alerts ECU Health Transfer Center staff when bed for regional patients or direct admission is identified. * Creates bed planning notes as needed, including urgent admits from clinics, home, and other facilities. * Communicates with Patient Placement Facilitators and House Supervisors on a daily basis and more often, as needed, regarding bed availability, census status, capacity triggers and escalations. Minimum Requirements High School or equivalent is required. 1 year to 3 years in a hospital setting ECU Health About ECU Health Medical Center ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people. General Statement It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position. Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification. We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant's qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint. Share:

The Dental Patient Services Representative is responsible for reviewing patient accounts to ensure accuracy; maintaining the appearance and order of the Dental office; patient scheduling and patient management; collecting, posting and managing accounts for dental payments; verification of insurances to ensure coverage of our patient base by working with clinical and administrative staff, insurance companies, and referral sources. Position will participate in QI activities as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES: · Promote the mission, vision, and values of the organization · Opening and closing the dental office according to office protocol. · Greet, welcome and check in patients. · Check patient back up list to try to fill in cancellation and no-show appointment times. · Collect payment from patients at the time of treatment. · Make follow-up appointments as needed. · Prepares and submits claims to various insurance companies either electronically or by paper. · Make telephone calls to various dental insurance companies for explanation of benefits · Identifies and resolves patient billing complaints. · Evaluates patient's financial status and reports status of delinquent accounts. · Works with the patient to guide them through all the necessary steps that their insurance company requires for approval. · Verifies insurance eligibility with Medicare, Medicaid and private insurance companies. · Addresses claim denials and questions from third parties. · Maintains a knowledge base of insurance trends and learn new policy changes within the dental industry. · Verifies patient treatment plans with clinical staff prior to submission to the insurance company to ensure proper patient coverage. · Provides excellent customer service and maintains a professional demeanor when working with insurance companies. · Ensures that HIPAA Notice of Privacy Practices is on display and policies are followed. · Gathers and accurately records dental, medical, and insurance information from patients. · Tracks cases and referrals to and from other doctors. · Updates insurance information on all patients and prepares claim form. · Submits treatment plans for predetermination of benefits. · Organizes supporting materials for claim forms, such as radiographs or written narratives. · Mails and/or submits electronic claim forms. · Other duties as assigned. QUALIFICATIONS EDUCATION/CERTIFICATION: High School diploma or GED. Efficient use of 10-key calculator, copier and computer. Previous Dental Office Experience Strongly Preferred. Previous medical office/customer service experience required. SKILLS/ABILITIES: Individual must possess the ability to input data into computer for compiling information and basic knowledge of use office equipment. EQUAL OPPORTUNITY EMPLOYER OIC, Inc. is an equal opportunity employer. OIC, Inc. offers equal opportunities to applicants and employees and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, political affiliation and/or any other status protected by law. DIVERSITY STATEMENT OIC, Inc. is committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling OIC, Inc.'s vision and goals. ************************ ********************************** Due to the volume of applications received, please do not contact the OIC Human Resources Department to check the status of an application, as we will be unable to provide this information over the phone. All applicants will be reviewed and those deemed most qualified will be contacted for interview. Thank you for your interest in employment with OIC, Inc.

Full-Time Position With 150+ locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm, we are united in our purpose: to educate, protect, and care for your skin. We are committed to bringing you the very best in comprehensive skin care so that you can achieve a confident, healthier, and more beautiful you! Our mission is to educate communities and healthcare professionals about the importance of skin health, including skin cancer prevention, risk factors, and how to achieve healthy skin through annual skin exams and dermatologic care. We strive to provide the latest proven, proactive, and comprehensive dermatologic care to populations in the expanding geographies we serve by making high-quality skin care timelier and more accessible, all while creating a rewarding work environment for our providers and employees. Not only do we offer aggressive compensation and benefit packages, but we also offer a culture that is unsurpassed! Job Summary: The Front Office Receptionist will be responsible for accurate and timely patient registration utilizing medical systems. This individual will utilize the facility medical necessity tool to verify appropriate patient insurance coverage. The work will need to be performed according to established policies and procedures. This role will provide exceptional customer service to physicians, patients, family members, and all other medical professionals. Essential Duties and Responsibilities: Welcomes patients and visitors by greeting them in person or on the telephone, answering or referring inquiries. Notes patient arrival in Practice Management System (EMR). Identifies patients by date of birth and name in the computer system and creates a new account if the patient is not in the system. Prepares necessary patient paperwork prior to the patient's appointment. Calls “No Show” appointments to reschedule, makes appropriate notations in Practice Management System, and sends letters to patients when necessary. Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone and comforts patients by anticipating their anxieties and answering their questions. Helps in emergency situations by quickly responding to patients in distress by using good reasoning and judgment. Reviews Practice Management System (EMR) for information that needs to be updated. Works with patients to obtain updated information and accurately enters information in Practice Management System (EMR). Identifies payer sources, verifies insurance eligibility, financial status, and assigns the correct payor type. Verifies if prior authorization from insurance is required; notifies the Billing Department if required. Responsible for keeping the reception area clean and organized. Obtains revenue by recording and updating financial information, recording and collecting patient copays and/or balances at check-in/out. Protects patients' rights by maintaining the confidentiality of personal and financial information. Maintains operations by following policies and procedures and reports changes as needed. Contributes to team effort by accomplishing related results, as needed. Routinely demonstrates superior customer service skills. Answers the telephone in a timely and polite manner. Communicates with patients, visitors, providers, and team members in a courteous, professional, cooperative, and mature manner. Other duties as assigned by Practice Manager or Area Practice Manager. Requirements Requirements: High School Diploma required; Associate's Degree preferred. 1-2 years of customer service experience in a healthcare setting preferred. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Proficient in Microsoft Office and medical practice management software. Benefits Benefits of Joining QualDerm Partners: Competitive Pay Medical, dental, and vision 401(k) - The company match is 100% of the first 3%; and 50% of the next 2%; immediately vested Paid Time Off - accrual starts upon hire, plus 6 Paid Holidays and 2 Floating Holidays Company paid life insurance and additional coverage available Short-term and long-term disability, accident and critical illness, and identity theft protection plans Employee Assistance Program (EAP) Employee Discounts Employee Referral Bonus Program QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.

The Phamily Care Coordinator is responsible for providing care management services to patients enrolled in Chronic Care Management (CCM) programs. These patients often have chronic conditions such as chronic kidney disease, diabetes, hypertension, and other renal-related diagnoses. Working in collaboration with patients, clinic providers, and community resources, the Care Coordinator plays a key role in enhancing patient self-management, engagement, and shared decision-making. Primary Responsibilities Manage initial enrollment and ongoing registration of CCM patients. Validate CCM patient enrollment per current NCN guidelines. Ensure PHI consent is completed prior to any health-related communication. Aim for a minimum of 20 minutes of Phamily/telephonic communication per patient each month. Comply with CCM documentation requirements by reinforcing care plans and documenting interactions in both Phamily and the EHR. Monitor patient adherence to care plans, track progress, evaluate effectiveness, and recommend adjustments as needed. Facilitate patient and caregiver engagement by offering appropriate levels of care coordination based on individual needs. Support patient access to appropriate clinical staff and providers. Coordinate transitions from inpatient to outpatient care to reduce hospital readmission risk. Collaborate with clinical staff and in-office providers to manage day-to-day Phamily messages, including symptom control, medication questions, and patient education. Educate patients and caregivers about relevant community resources. Assist in identifying high-risk patients with chronic conditions or special healthcare needs. Coordinate continuity of care across healthcare organizations and facilities. Encourage patient self-management and provide behavior modification support. Deliver health counseling, education, and coaching in collaboration with the NC Nephrology team. Experience 1-3 years of experience in a healthcare setting involving patients with complex chronic diseases (preferred). Skills & Qualifications Strong working knowledge of chronic kidney disease (CKD). Self-starter with a results-oriented mindset. Excellent organizational, communication, time management, and multitasking abilities. Strong interpersonal skills and the ability to engage with a wide variety of patients and teams. High-level customer service with a track record of positive patient and team feedback. Problem-solving abilities with a proactive approach. Proficiency in reading, writing, and verbal communication. Basic computer proficiency, including experience using Electronic Health Records (EHRs). Work Environment In-person role based at the Wilson Office. Responsibilities, skills, and working conditions may evolve based on program needs.

Job Description FastMed is one of the largest urgent care providers in North Carolina where we proudly serve 34 counts across the state at more than 50 locations. We aim to provide patients with the best end-to-end healthcare experience in terms of quality, accessibility, affordability, and compassion. What sets us apart is our Compassionate Hospitality philosophy, which blends the compassion of healthcare with the best-in-class standards of hospitality. Job Responsibilities: Obtain an adequate history and performs an appropriate physical examination for the presenting problem Order pertinent laboratory and radiographic studies as needed based on the initial evaluation Make appropriate therapeutic decisions in conjunction with the patient based on the information gathered. Administers appropriate medication or treatment as necessary. Minor surgical procedures We Offer: Full Time Opportunities Flexible Scheduling Career growth & advancement Competitive salary with lucrative bonus potential Generous PTO package (accrual starts on day 1) Opportunity for career advancement CME stipend Medical, dental, vision, and other wellness benefits Attractive 401(k) with company match Experience: Graduate of an approved nurse practitioner or physician assistant school. Minimum of one-year experience in Emergency Medicine, Family Medicine, and/or Primary Care Medicine. Prior experience in an outpatient medical clinic or urgent care setting preferred. Requirements: BLS certification North Carolina Medical License Ability to be credentialed in North Carolina By joining our team, you will also have the opportunity to be a key contributor to our culture and values where we exemplify: Service, Teamwork, Accountability, Transparency APPLY TODAY and join us as we seek to accomplish our mission and live our company values.

Responsible for identifying needs and planning education, training and development programs to ensure consistent population health and care management programs. Coordinates clinical competency assessments for clinical staff. Supports QI and safety intiatives. Responsible for assessment and care coordination of high risk, complex patients. Develops collaborative relationships with providers and care team members to facilitate high quality, low cost care. Accountable for consistently achieving productivity and quality metrics. Responsibilities: 1. Demonstrates competence in patient care skills within the scope of practice for the Registered Nurse certified in Ambulatory Care, including obtaining patient history and preliminary exam, ordering diagnostic studies in compliance with established protocols, assisting with exams and procedures, administering medications, and patient evaluation and education. Plans for and identifies situations outside of scope of practice and refers appropriately to supervising physician. 2. Participates in quality improvement activities, including regularly scheduled meetings with supervising physician at least every six months and annual review of collaborative practice agreement. 3. Appropriately documents care provided in the patient's medical record. 4. Works in collaboration with supervising physician to enhance patient flow and prioritize assignments. 5. Assists with the maintenance of adequate levels of supplies and performs and documents medical equipment safety checks. 6. Adheres to the American Nurses Association Code of Ethics. Recognizes, supports and utilizes evidence based nursing practices. 7. Maintains compliance with established safety and regulatory guidelines, including HIPAA, CLIA, OSHA, and infection prevention policies and procedures. 8. Demonstrates good customer service skills when interacting with patients, families, and visitors. Exhibits effective communication and team work. WAYNE Other information: Education Requirements: ● BSN required; Masters in Nursing preferred. Licensure/Certification Requirements: ● Specialty certification in Ambulatory Care Nursing by the American Academy of Ambulatory Care Nursing required. ● RN-BC;RN NC LIC;BCLS Professional Experience Requirements: ● Minimum of five years nursing experience required, previous clinical management experience and/or nursing education experience preferred. Excellent communication and interpersonal skills required. Knowledge/Skills/and Abilities Requirements: 01.8721.PCC-622.RN Job Details Legal Employer: Wayne Health Entity: Wayne UNC Health Care Organization Unit: Care Management Work Type: Full Time Standard Hours Per Week: 40.00 Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: WAYNE MED Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

START YOUR APPLICATION Bilingual Front Office Receptionist - GREENVILLE KIDS DENTAL Greensville Kids Dental is offering a full-time opportunity as a Bilingual Front Office Receptionist at our Greenville office. We are an upbeat team looking for an individual who has a passion for helping others and wants to make a positive difference in their community. Why Join Us? * Modern, kid-friendly facility designed for comfort and efficiency * Cutting-edge technology combined with a compassionate care approach * A supportive network that encourages growth into leadership roles * The chance to make a meaningful impact on childrens health while advancing in your career journey Summary of Essential Job Functions * Greet, check-in patients, and schedule appointments * Verify insurance eligibility * Answer and manage incoming calls * Register new patients * Maintain and update patient information in the data system in compliance with privacy and security regulations * Safeguard patient privacy and confidentiality * Monitor and maintain dental office supplies * Update patient education materials and maintain a professional reception area At a Glance * Language Requirements: Must be Bilingual * Experience Required: 1+ years of Dental or Healthcare Receptionist experience * Job Type: Full-time Compensation and Schedule * Salary: $16.00 depending on experience * Bonus Pay: up to $600 additional per month * Schedule: On-site. Monday-Friday Benefits That Support You Personally and Professionally At Kids Dental Brands, we offer a comprehensive and competitive benefits package designed to support your health, well-being, and future. Our offerings for this role include: * Health Coverage - Medical, dental, vision, and basic life insurance. * Supplemental Benefits - Voluntary life insurance, short- and long-term disability, legal assistance, identity theft protection, critical illness, hospitalization, and cancer insurance. * Wellness Program - Incentive-based wellness initiatives to support your physical and mental health, plus access to our Employee Assistance Program (EAP). * Financial Security - 401(k) retirement plan with company match to help you plan for the future. * Paid Time Off - Enjoy a healthy work-life balance with paid time off, eight (8) paid holidays annually, and dedicated wellness days. Join our team and help drive our mission that all children, regardless of family income, deserve access to high-quality dental care, in a kid-friendly and fun environment!

Job Description The Patient Service Representative enters and verifies confidential personal health information and financial information into computerized systems with a high rate of accuracy. They are also responsible for answering telephones, registering patients, scheduling appointments, collecting payments, and providing excellent customer service. Qualifications Education : High School Diploma or equivalency; Associate's degree preferred Certifications & Licenses: None Experience: 1-3 years of experience in a Medical Front Office preferred. Experience and/or training in billing and charge entry; or equivalent combination of education and experience. Skills: Experience with Microsoft Suite, Chrome, Internet Explorer. Experience with Electronic Health Records. Not required but helpful- bilingual; fluent in Spanish and English, demonstrating excellent oral and written skills in the language identified by the Health Center as being a language-of-need. Essential Duties and Responsibilities Accurately perform front desk, patient enrollment, and patient assistance duties in a multi-department setting with five or more scheduling templates. Greet all patients and visitors in a professional, friendly manner and provide assistance to those with special needs. Check in patients, verify demographic and insurance information, collect co-pays and service payments, and maintain accurate daily collection logs. Assist patients with the Patient Assistance Program and sliding fee scale, including processing applications, renewals, and providing related education. Retrieve lab specimens from patients and deliver to the lab; support transportation coordination and assist with lifting bags or items when needed. Monitor lobby areas, assist Security with packages and deliveries, and help facilitate interpretation services when necessary. Maintain strict confidentiality and adherence to HIPAA regulations and KCHC policies at all times. Provide clear and courteous communication both in person and over the phone; accurately route calls and take detailed messages. Support families with health coverage questions, serve as a liaison with insurance programs, and educate on ACA enrollment and plan benefits. Review and process enrollment applications for completeness and accuracy; follow up with patients and families as needed. Participate in outreach events, continuing education, and team meetings to improve patient care and operational effectiveness. Maintain a professional appearance, exhibit sound judgment, and demonstrate respect for individuals of all backgrounds. Perform all other duties as assigned. Work Environment Must be able and comfortable working in a variety of settings including, but not limited to, clinical environments and office spaces. Must be able to work nights and weekends as departmental needs arise. Travel Requirements None Core Competencies Communication: Demonstrates strong verbal, written, and digital communication skills; able to clearly explain complex information. Judgment & Decision-Making: Provides thoughtful input into operational and program decisions. Accountability & Self-Management: Works independently and efficiently, managing multiple responsibilities with minimal supervision. Teamwork & Collaboration: Builds effective working relationships across teams, departments, and the community. Problem-Solving & Initiative: Applies critical thinking and initiative to resolve issues and improve service delivery. Knowledge, Skills, and Abilities Delivers high-quality customer service with professionalism and cultural sensitivity. Actively listens and communicates clearly across diverse populations. Maintains confidentiality and handles sensitive information with discretion. Applies knowledge of clinical and administrative standards and institutional policies. Manages time effectively, prioritizing tasks and meeting deadlines. Demonstrates community awareness and understanding of the population served. Projects a professional image and provides leadership when delegating or guiding team efforts. Physical Demands Occasionally required to sit, walk, reach, and handle materials. May be required to lift or move items up to 25-50 pounds. Verbal communication Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Supervisory Responsibilities None Compliance Responsibilities As part of Kinston Community Health Center's commitment to ethical practices and regulatory compliance, all employees are expected to: Act in accordance with the KCHC Employee Handbook, policies and procedures, and all applicable federal and state laws. Promptly report any known or suspected violations of compliance/safety standards. These responsibilities are essential to maintaining a culture of integrity and accountability across the organization.

Job DescriptionDescription: Job Title: Patient Access Coordinator Department: Registration Reports to: Sasha Hammond Shift: Flexible About Washington Regional Medical Center: Washington Regional Medical Center (WRMC) in Plymouth, North Carolina, is a 25-bed critical access hospital that provides programs and services to 157,000 people in 7 counties. The facility offers inpatient, swing-bed rehabilitative, and outpatient services, including primary care, a specialty care clinic, and a dedicated outpatient area with women's health services. A 4-bed emergency department serves approximately 650 patients per month, and team members at the facility have access to a telemedicine link with the Brody School of Medicine at East Carolina University. Job Summary: The Patient Access Coordinator is the first point of contact for all patients, creating their first impression of the organization's services. Patient Access Coordinators are responsible for guiding patients through the admissions process by screening patients for eligibility, preparing patient information for clinical staff, and answering patient questions. Duties/Responsibilities: Checking patients in and out when they arrive for medical services. Documenting insurance information, personal information, payment methods, and other important patient information Updating patient files and appointment information accurately Communicating information and essential details to other medical care staff Processing co-payments from patients Responsible for keeping the reception and patient waiting areas clean and organized. Requirements: Required Skills/Abilities: Excellent verbal and written communication skills. Strong customer service skills for dealing with patients Strong organizational skills to keep patient information confidential and organized Ability to juggle and prioritize multiple responsibilities and handle interruptions Understanding of the importance of confidentiality Compassion to help patients and caregivers in difficult situations Experience with electronic health records (EHRs) Knowledge of insurance benefits 2+ years of experience working as a patient access representative Ability to function well in a high-paced and occasionally high-stress environment. Proficient with Microsoft Office Suite or related software. Education and Experience: Patient access representatives need to have a high school diploma or equivalent. Computer and typing skills and knowledge of the healthcare industry are helpful. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.

Job Description Contentnea Health is a Community Health Center providing comprehensive medical, dental and behavioral health services for members of our communities in Greene, Pitt and Pamlico counties in eastern North Carolina. Job Summary Coordinates referrals ordered by clinical practitioners. Responsibilities and Duties Coordinates referrals. Reviews communication tools and the electronic health record (EHR) to receive referral orders from clinical practitioners. Reviews the referral order for completeness to ensure the receiving specialty partner has the information needed to schedule the referral appointment. Communicates directly with the ordering practitioner if additional information is needed. Reviews the patient's insurance status to coordinate applications to patient assistance programs or completes prior authorizations with insurance companies when needed to facilitate timely referral appointments. Documents each step of the referral process per established referral procedure. Documents all communication with the patient related to the referral process. Informs the ordering practitioner of the status of the referral per the established referral procedure. Follows the established procedure for referral tracking to ensure follow-up for patients who miss their referral appointment. Communicates with the ordering practitioner when patients miss their referral appointment. Collaborates with the Health Records Coordinator per established referral procedure to assist with completion of the referral. Performs routine audits of open referrals. Collaborates in the process of assigning incoming referrals to the designated members of the Referrals team. Acts as a liaison between patients and specialists to address inquiries and concerns. Qualifications and Skills Possesses a basic level of written and verbal communication skills, computational and computer skills, and mathematical knowledge typically acquired through completion of a high school program. Possesses specific knowledge of referral processes and practices. Powered by JazzHR XNJgGbGbZx