Scheduling Coordinator
Patient care coordinator job in Indianapolis, IN
At Tendercare Home Health, the Scheduling Coordinator plays a vital role as the voice of our patients and employee experience. In this key position for our company, you will ensure that our patients receive the best possible staffing support tailored to their needs while fostering an exceptional experience for both patients and employees. This role is key to our mission of delivering top-quality care, placing you at the forefront of supporting families through challenging situations and coordinating the services they need. Through effective communication via text, email, and phone, you will facilitate seamless care coordination, ensuring clients are appropriately staffed for their care needs. This position is on-site at our Tendercare office in Indianapolis.
Essential Duties:
Communicate clearly, kindly, and effectively as a primary representative of Tendercare Home Health.
Acts as the main point of contact for patients and employees regarding schedules which can include hospitalizations, call-offs, etc.
Build patient schedules that align with the patient's health insurance benefits (will be provided).
Clear alerts in Tendercare's electronic medical records system, CellTrak.
Collaborate with other departments to provide top quality, kind, and compassionate support to Tendercare patients, families, and employees.
Must strictly adhere to the Health Insurance Portability and Accountability Act (HIPAA) requirements regarding privacy and security of health information of clients of Tendercare.
Participate in a rotating Sunday on call schedule (8 a.m. Sunday to 8 a.m. Monday). Schedulers will also take turns covering on-call shifts on holidays. One scheduler should not do more than 2 holidays per year.
Performs other duties as assigned.
Required Qualifications:
Excellent verbal and written communication skills.
Must be a strong multitasker with exceptional follow-up skills.
Exceptional interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
Associate degree or equivalent experience preferred.
Strong attention to detail within multiple platforms.
Proficient with Microsoft Office Suite or related software.
Experience with medical records systems or similar software is preferred.
Ability to sit at a desk and work on a computer for extended periods (up to 8 hours per day).
Ability to communicate clearly in person and over the phone.
Tendercare Home Health Services has been a family-owned and operated business for the past 30 years. We believe in doing what's right for our patients and we do all we can to take care of our nurses. We're a top workplace and believe that a happy nurse equals a happy patient. We're looking for quality candidates to join our fast-growing company.
Scheduling Specialist
Patient care coordinator job in Indianapolis, IN
RAYUS now offers DailyPay! Work today, get paid today!
RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments.
This position is full-time working Monday-Friday, 9:00am - 5:30pm with one Saturday shift per month.
**This position has the potential to work from home once fully trained/metrics have been met -- typically within 6-12 months**
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(85%) Scheduling
Answers phones and handles calls in a professional and timely manner
Maintains positive interactions at all times with patients, referring offices and staff
Schedules patient examinations according to existing company policy
Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
Ensures all patient data is entered into information systems completely and accurately
Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction
Maintains an up-to-date and accurate database on all current and potential referring physicians
Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave)
Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only)
(10%) Insurance
Pre-certifies all exams with patient's insurance company as required
Verifies insurance for same day add-ons
Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
(5%) Completes other tasks as assigned
Dental Patient Care Coordinator
Patient care coordinator job in Indianapolis, IN
Job Description
Growing office in Carmel, Indiana is seeking a full time reception/ patient care coordinator to join team. Office uses Dentrix. Practice is patient centered, and is seeking someone who can build relationships with patients.
Skills:
Claims/Appeals
Cross-trained (Front/Back Office)
Management Experience
Dentrix
Benefits:
Medical
Dental
401k
PTO
Bonuses
Compensation:
$20-$27/hour
Patient Care Coordinator
Patient care coordinator job in Greenwood, IN
Job Description
Empowering communities through accessible, inclusive, and compassionate care.
At the Jane Pauley Community Health Center (JPCHC), every role is rooted in purpose. As a Federally Qualified Health Center (FQHC), we're committed to providing high-quality, integrated care regardless of income or insurance status. Our mission-driven team supports underserved populations in Indiana, and we're proud to create a welcoming, team-based environment where employees can grow and thrive.
We are currently seeking a Patient Care Coordinator (RN) to join our team. This role is ideal for a registered nurse who is passionate about care coordination, patient advocacy, and driving quality improvement. The Patient Care Coordinator works closely with providers, staff, and external partners to ensure smooth care transitions, support chronic disease management, and improve patient outcomes.
Job Summary
The Patient Care Coordinator is an essential member of the practice care team, working under the direction of the Practice Manager. This role supports health promotion, disease prevention and management, patient education, nursing care planning, and coordination of care with both internal teams and external facilities. The position is hybrid-remote, with work arrangements tailored to the needs of the RN and JPCHC leadership.
Job Responsibilities (include but are not limited to):
Patient Advocacy & Care Coordination
Serve as a patient advocate, helping patients navigate the healthcare system
Provide patient education using evidence-based practice and JPCHC-approved resources
Support patient self-care management of disease and behavior modification interventions
Coordinate continuity of care between primary and specialty providers, hospitals, ERs, and JPCHC teams
Conduct telephonic outreach to patients post-hospitalization, discharge, or ER visit
Manage care transitions for high-risk patients, ensuring timely follow-up appointments
Perform phone triage, medication refills, and prior authorizations within scope of licensure
Document all patient interactions accurately and consistently in the EMR
Quality Improvement & Clinical Support
Participate in quality improvement (QI) initiatives and provide feedback on clinical best practices
Monitor closure of care gaps, quality metrics, overdue labs, and abnormal results
Perform proactive outreach to patients due for preventive screenings
Support pre-visit planning with providers and staff
Assist with data collection, outcomes reporting, clinical audits, and program evaluation related to Patient-Centered Medical Home (PCMH) and Medical Neighborhood initiatives
Preceptorship & Mentorship
Serve as a nurse preceptor for newly hired clinical staff or nursing students
Required Skills and Qualifications
Current state licensure as a Registered Nurse (RN) required
Graduation from an accredited nursing program required
Basic Life Support (BLS) certification through AHA required
Minimum 2 years' experience in ambulatory, triage, or acute care setting preferred
2-5 years' experience in chronic disease management, case management, utilization management, or adult acute care preferred
1 year of experience or knowledge of Patient-Centered Medical Home (PCMH) initiatives preferred
Strong critical thinking, decision-making, and problem-solving skills
Ability to assess patients without face-to-face interaction
Excellent communication and organizational skills
Knowledge of Indiana Nurse Practice Act
What We Offer:
Highly competitive and comprehensive medical, dental, vision, benefit plans
Generous paid time off, including vacation and sick time
401(k) with a 6% contribution
Life and Disability insurance plan
Join a mission-driven organization where your work supports community wellness and expands equitable access to care. Apply now and help us continue making a difference one patient, one referral, one connection at a time.
Patient Service Representative
Patient care coordinator job in Greenwood, IN
Job Details 105-00-Greenwood - Greenwood, IN 105-01-Mooresville - Mooresville, INDescription
Job Title: Patient Service Representative
Reports To: Practice Manager
Join a team that cares for your community - and for you!
At Allergy Partners, we are dedicated to improving the lives of our patients through compassionate, personalized allergy and asthma care. As part of the nation's largest allergy practice, our team combines the resources of a trusted network with the close-knit feel of a local office. We take pride in serving our community, building lasting relationships with patients and families, and being a trusted partner in their long-term health.
Within our practice, we foster a supportive and collaborative work environment where every team member plays a vital role in creating excellent patient experiences. Joining our team means being part of a workplace that values professional growth, teamwork, and a true commitment to making a difference both inside and outside the clinic.
Employee Benefits
Allergy Partners is happy to provide the following benefits for our employees:
Full-Time
401(k)
Health Insurance
Paid Time Off
Paid Holidays
Vision Insurance
Health Savings Account (HSA)
Dental Insurance
Life Insurance
Disability Insurance
Part-Time
401(k)
Paid Time Off
Paid Holidays
COMPENSATION INFORMATION
Actual compensation may vary depending on job-related knowledge, skills, and experience.
Job Summary
With a customer service orientation-register patients, answer the telephone, prepare the office for the day, schedule patient appointments, collect payment at the time of service, and post charges and payments. Employee will balance all transactions daily according to Allergy Partners policy and procedure. Employee will schedule patient follow-up appointments and facilitate referral requests and test scheduling.
Key Responsibilities
Answers the telephone professionally and pleasantly. Efficiently screens and directs calls and makes appointments as necessary.
Screens visitors and responds to routine requests for information from patients and vendors.
Maintains office equipment and office supplies in the front office areas.
Ensures all faxes are cleared off the machine and are distributed throughout the day. For those practices utilizing electronic fax capabilities, ensures that electronic files are routed appropriately.
Opens, date stamps, and delivers mail daily as assigned.
Assembles files and maintains integrity of patient charts by ensuring documents are filed in the correct patient chart. Runs reports and prepares patient encounters for the next day. Responds to medical records requests in accordance with Allergy Partners policy.
Keeps the patient reception area neat and clean at all times throughout the day.
Schedules patient appointments: explains to patients which pieces of information they are to bring or complete prior to an appointment, provides a range of potential charges for the visit and the patient's estimated financial obligation/good faith estimate, provides patients several scheduling options, follows approved scheduling guidelines, prepares and sends out all appropriate information to patients.
Greets patients as they arrive for scheduled appointments. Ensures registration forms and other patient paperwork is complete and up to date.
Verifies demographic and insurance information for new and established patients according to protocol; ensures current indexing of insurance and identification documentation into the practice management system.
Check out patients and collect payment from patients at the time of their visit and provides patients with a receipt. Collection should be made on past due balances as well as current dates of service. Arranges for payment plans according to Allergy Partners policy.
Ensures proper posting of charges into the practice management system daily as assigned.
Balances daily over-the-counter transactions and reconciles encounters with payment transactions; prepares deposit slip and delivers "daily close" packet to the Manager or central Administration as appropriate.
“Closes” the office each day, according to protocol.
Determines uncollectible balances and refers such accounts to the Practice Manager.
Assists in other front office duties at the request of the Practice Manager.
Identify the patient's referring and primary care providers and ensure the contact information is correctly entered into practice management system and EMR prior to the provider seeing the patient so that the provider can promptly send letters and/or office visit notes once the patient encounter has been completed.
Other Responsibilities
Facilitates any physician requests throughout the day.
Maintains patient confidentiality; complies with HIPAA and compliance guidelines
established by Allergy Partners.
Maintains detailed knowledge of practice management, electronic medical record, and other computer software as it relates to job functions.
Assists the clinical staff in contacting emergency services and participates in anaphylaxis
drills as required. Helps to monitor patient waiting areas and facilitates proper patient
flow.
Attends all regular staff meetings.
Performs all other tasks and projects assigned by the Practice Manager.
Completes all assigned AP training (such as CPR, OSHA, HIPAA, Compliance, Information Security, others) within designated timeframes.
Complies with Allergy Partners and respective hub/department policies and reports incidents of policy violations to a Supervisor/Manager/Director, Department of Compliance & Privacy or via the AP EthicsPoint hotline.
Maintain compliance with all policies and procedures, actively participate in enforcement of all ongoing Cybersecurity efforts to ensure safe and secure IT systems for all employees and clients at Allergy Partners. Remain vigilant and aware of new threats and assist the company by fulfilling an active role in observing, enforcement and reporting of cybersecurity incidents, efforts, programs and fulfill required training on a timely basis as required by frequency and due dates.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Physical Demands
Position requires full range of body motion including manual and finger dexterity and eye-hand coordination. Involves standing and walking. Employee will occasionally be asked to lift and carry items weighing up to 30 pounds. Normal visual acuity and hearing are required. Employee will work under stressful conditions and be exposed to bodily fluids on a regular basis.
Working Conditions
Work is performed in a reception area and involves frequent contact with patients. Work may be stressful at times. The employee must be comfortable dealing with conflicts and asking patients for money. Interaction with others is constant and interruptive. Contact involves dealing with sick people.
Qualifications
Qualifications & Experience
Minimum of two years of experience in a medical office or customer service position.
Proven success asking for payment, making change, and balancing a cash drawer.
Working knowledge of basic managed care terminology and practices.
Familiarity with scheduling and rearranging appointments effectively.
Comfortable using email, word processing and interacting with Internet applications.
Working knowledge of practice management and electronic health record software. GE Centricity is a plus.
Proven experience handling challenging patients/customers and dealing with conflict in elevated/stressful situations.
Ability to perform multiple and diverse tasks simultaneously - with accuracy and efficiency.
Neat, professional appearance.
Strong written and verbal communication skills.
Bi-lingual is a plus, not required
Educational Requirements
• High school diploma required.
Beware of Hiring Scams: Allergy Partners will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to **********************************. All of our legitimate openings can be found on the Allergy Partners Career Site (******************************************
Patient Services Representative
Patient care coordinator job in Carmel, IN
Goodman Campbell Team
At Goodman Campbell Brain and Spine (GCBS), every member of our team is essential to fulfilling our mission to deliver exceptional and timely neurosurgical care with a steadfast emphasis on quality.
We work to cultivate an authentic culture through purposeful actions that convey collaboration, respect and a shared vision of excellence. We truly value every interaction we have - with our patients and each other. Our team is at the heart of all we do as an organization, and each employee has the opportunity to enhance the level of service we provide to our patients. We are in search of like-minded individuals, who are pursuing a job of purpose that impacts the lives of patients.
Job Summary
We are seeking a dedicated and capable Patient Service Representative to streamline our patient experience for new patient referrals - including documentation, communication and scheduling. This position plays a key role in facilitating and expediting patient care. This position will have the opportunity to work in multiple GCBS offices.
Our Patient Service Representative's responsibilities include (but are not limited to) detailed maintenance of accurate incoming referral documentation, delivering a high level of customer service while answering all incoming new patient appointment calls from referral sources and patients to ensure efficient workflow of scheduling.
To be successful in this role, you should exhibit excellent customer service abilities to align with Goodman Campbell's dedication to a positive patient experience. Outstanding referral representatives are detailed and accurate while striving for efficiency. As this role is a vital part of our organization, active communication and respectful collaboration with peers is essential.
Job Duties
Detailed maintenance of accurate incoming referral documentation.
Review incoming faxes for completeness and file appropriately according to content
Application of knowledge and judgement based on urgency
Obtain missing items from referral source (physician office, patient, etc.)
Manage and track incomplete faxes on a daily basis
Problem solving skills
Deliver a high level of customer service while answering all incoming new patient appointment calls from referral sources and patients.
Schedule new patient appointments
Schedule an appointment with the appropriate provider based on protocols and patient or referral source preference/request
Obtain patient information and register in electronic health record (NextGen)
Inform the patient of items or information needed for the visit
Generate and send the required paperwork to the patient before the visit
Notify referral source of appointment scheduled
Answer non-medical questions as needed
Monitor new patient medical records.
File records based on the appointment date, provider, and location.
Collaborate with all necessary GCBS team members respectfully to ensure efficient workflow of scheduling.
Perform other related duties as assigned or requested.
Knowledge, Skills, and Abilities Required
Dedication to excellent customer service.
Exceptional attention to detail.
Alignment with HIPAA regulations.
Respect for organizational policies, procedures, systems, and objectives.
Ability to collaborate and communicate clearly.
Ability to respectfully interact with physicians, providers, peers, and patients.
Ability to drive efficiency and accuracy.
Ability to work independently.
Ability to use Microsoft Office (Outlook, Word, Excel) and electronic health record system.
Educational and Experience Required
Education : High school diploma or equivalent
Preferred Experience: 1-3 years medical office or hospital experience
Physical Demands
Able to sit for an extended period of time in focused work.
Long periods of telephone and computer work.
Auto-ApplyPatient Care Coordinator
Patient care coordinator job in Indianapolis, IN
Franciscan Health Indianapolis Campus 8111 S Emerson Ave Indianapolis, Indiana 46237 Our patients receive care from a highly qualified, compassionate team of individuals. Someone has to make sure these individuals work together to deliver the best possible care to our patients and their families. That someone is a clinical RN who works hand-in-hand with the nursing unit manager to lead the nurses and patient care staff of their unit. That someone is both compassionate and highly skilled, has strong communication skills, and knows that providing health care in a place that values faith is a special kind of calling. That person is our patient care coordinator.
WHO WE ARE
With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.
WHAT YOU CAN EXPECT
* Professional Development Opportunities
* Faith-based, Mission-focused Organization
* A 16-bed unit provides Care to Critical Care Heart Patients
* Patient ratios are 1:2
* A didactic learning experience in a fast-paced environment
* Works closely with the clinical manager in planning, coordinating and evaluating the activities of the patient care unit.
* Participates as a leader in the customer service program, champion for rounding, service recovery, and is aware of employee and customer satisfaction scores.
* Oversees completion of unit duties during shift, attends unit and shift supervisor meetings and may provide direct patient care dependent upon staffing needs of the unit
QUALIFICATIONS
* A team-oriented RN willing to be flexible and dynamic in meeting patient care needs
* Associate Degree from an accredited program is required, obtain BSN within 3 years of promotion to position
* Licensed as a Registered Nurse (RN) with a valid license to practice in the state or as listed in the Nurse Licensure Compact (NLC)
* 3 years of experience
* 1 year in area of practice or related specialty
TRAVEL IS REQUIRED:
Never or Rarely
EQUAL OPPORTUNITY EMPLOYER
It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.
Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.
Franciscan Alliance is committed to equal employment opportunity.
Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.
Indy CARES Coordinator - ACS
Patient care coordinator job in Indianapolis, IN
This position is responsible for supporting all aspects of the Indy CARES program and fulfilling the program's mission to empower Indianapolis pet owners to responsibly care for their companion animals by connecting individuals with community resources, education, and support. Incumbent in this position will work collaboratively with all areas within ACS as well as community partners to coordinate entry of animals into the shelter and provide pet owners with services needed to prevent animals from entering the shelter unnecessarily. This position will work directly with the public to coordinate intake of animals and/or provide options for shelter diversion. Shift hours are 10:30AM - 7:00 PM on either Tuesday-Saturday or Sunday-Thursday.
Agency Summary
The purpose and mission of Animal Care Services is advocating animal welfare, adoption, and rescue. The agency does this by protecting and promoting the health, safety, and welfare of pets and livestock in Marion County. The agency is able to do this by cultivating a productive, collaborative, and compliant work environment in order for our workforce to meet the needs of the constituents of Indianapolis and Marion County.
Equal Employment Opportunity
The City of Indianapolis Marion County is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.
Position Responsibilities
Provide support to the Indy CARES Coordinator in all aspects of the program Coordinate the entry of animals to the ACS shelter through effective and timely communication and effectively identifying cases with which the Indy CARES program can assist. Triage customer needs and approve or deny requests based on available resources. Communicate effectively and empathetically with pet owners and partners to schedule appointments, procedures, and transportation and to provide support for affected owners Assist in the planning and implementation of on- and off-site events including, but not limited to, microchip and vaccine clinics. Network and build relationships within the community to expand the reach of the Indy CARES program Assist Indy CARES Coordinator in identifying areas for improvement and help implement necessary changes Represent ACS to outside agencies and organizations ranging from local veterinary clinics, rescue groups, and animal outreach groups Ensure that the needs of the program are met and requests for assistance are addressed appropriately and in a timely manner Maintain databases utilizing Microsoft Office products and other designated systems
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.
Qualifications
High School Diploma or equivalent. Must be compassionate in all areas of the animal welfare. Must have an ability to remain calm and effective during a crisis event in an emotionally charged environment. Must be comfortable being around and interacting with animals of all sizes and breeds. Must have great communications skills both orally and written and be able to adapt to different tones and messaging to meet the needs of different audiences in different settings. Must have excellent people skills and work well as part of a team. Must have the ability to learn multiple computer programs.
Preferred Job Requirements and Qualifications
Bilingual in Spanish. Ability to identify common animal health conditions, animal behavioral issues, and triage emergencies accordingly.
Patient Care Coordinator
Patient care coordinator job in Anderson, IN
Patient Care Coordinator
At Beltone, we deliver premium patient care by fostering a collaborative, empowering work environment. Our commitment to innovative hearing technology and exceptional service drives our success.
Responsibilities
Administrative Support: Perform a range of office tasks efficiently.
Patient Assistance: Support the Hearing Care Professional in guiding patients and serve as their primary liaison.
Appointment Management: Optimize scheduling to maximize test opportunities and track patient engagement.
Marketing & Sales: Assist with local marketing efforts, cultivating new community relationships and referrals.
Communication: Handle incoming calls and follow up with patients professionally.
Documentation & Compliance: Process clinic forms accurately to ensure HIPAA and state law compliance, including verifying patient eligibility.
Financial Processing: Manage payments, reconcile cash balances, and oversee inventory.
Office Environment: Maintain a clean, welcoming workspace.
Qualifications
High School diploma or equivalent required.
Preferred: 2 years' experience in office administration, sales, or customer service.
Proficiency in MS Office.
Flexibility to work varying hours.
Competencies
Strong customer service orientation.
Team player with a positive, enthusiastic attitude.
Self-motivated, organized, and decisive.
Join Beltone and grow professionally in a dynamic environment where your skills contribute to superior patient care. We are an Equal Opportunity Employer and welcome applicants from diverse backgrounds.
Auto-ApplyPatient Care Coordinator
Patient care coordinator job in Zionsville, IN
Patient Care Coordinator - Carmel Eyecare
About Us:
At Carmel Eyecare, we pride ourselves on delivering exceptional patient experiences in a welcoming and professional environment. Our team is passionate about eye health and dedicated to providing top-notch care to every patient who walks through our doors.
Position: Patient Care Coordinator
Location: Carmel, IN
Type: Part-Time
Job Overview:
We are seeking a fun, outgoing, and friendly personality to join our team as a Patient Care Coordinator. This role is the first point of contact for our patients and is essential in creating a warm, welcoming, and organized environment. The right candidate will love interacting with people, enjoy multitasking, and thrive in a busy, team-oriented setting.
Key Responsibilities:
Greet patients warmly and make them feel at ease upon arrival.
Check patients in and out with accuracy and efficiency.
Verify insurance and update patient records.
Schedule appointments and manage the daily patient flow.
Assist patients with forms, billing questions, and general inquiries.
Communicate effectively with doctors, technicians, and other team members to ensure smooth patient care.
Maintain a clean, welcoming front desk and reception area.
Uphold confidentiality and compliance with HIPAA and office policies.
Qualifications:
Strong customer service skills with a positive, professional attitude.
Excellent communication and interpersonal skills.
Ability to multitask and remain organized in a fast-paced environment.
Comfortable using computers, scheduling software, and basic office equipment.
Team player with a willingness to learn and grow.
What We're Looking For:
We're not just looking for someone to sit at the front desk-we want a people person who enjoys helping others, can keep things running smoothly, and adds a little fun and positivity to our patients' day.
Perks of Joining Our Team:
Competitive pay
Employee discounts on eye care and eyewear
Supportive, team-oriented environment
Palliative Care Coordinator
Patient care coordinator job in Indianapolis, IN
We're looking for a Palliative Care Coordinator to join our team.
You will report directly to the Director of Palliative Care. You will be responsible for Coordinating and managing all day to day business affairs and other operational activities related to the administration of the palliative care department by performing the following duties personally, including intake function, billing function, medical record maintenance function, and marketing function.
Process referrals by obtaining sufficient admission and insurance information in order to ensure appropriate and timely admissions of patients
Submit all information from site to Billing Department required for timely billing and collection of charges
Advise Palliative Care Team of patient acceptance of services and provide all relevant information including accurate insurance and admission information in order to ensure appropriate disclosure of rights and responsibilities, financial liabilities and benefit plan details to patients and their family
Establish and maintain professional and productive relationships with all referral sources, including the Gentiva family of companies
About You
High school graduate or equivalent
College graduate preferred
Minimum of three years health care delivery or related business experience required; experience in Part B billing setting preferred
Experience with Computer applications and Electronic Medical Records
Licensed Practical Nurse (preferred)
We Offer
Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO
Opportunity to Participate In a Fleet Program
Competitive Salaries
Mileage Reimbursement
Professional Growth and Development Opportunities
Legalese
This is a safety-sensitive position
Employee must meet minimum requirements to be eligible for benefits
Where applicable, employee must meet state specific requirements
We are proud to be an EEO employer
We maintain a drug-free workplace
Location Empatia Our Company
At Empatia, part of Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.
Our place is by the side of those who need us - from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.
Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
Home health care: Heartland Home Health
Advanced illness management: Illumia Health
With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized - and kindness is celebrated.
Auto-ApplyPatient Care Coordinator
Patient care coordinator job in Carmel, IN
Skinfinity Spa is seeking a dedicated and passionate Patient Care Coordinator to join our rapidly expanding team with boundless growth opportunities. This role offers $100,000+ OTE (On Target Earnings) annually, combining a competitive base salary with uncapped commission potential. This is an exciting opportunity for individuals who excel in sales and customer engagement within the wellness industry. As a Patient Coordinator, you will be responsible for promoting and selling our treatments, packages, and skincare products, while also overseeing sales strategies to drive client satisfaction and revenue growth. Your expertise will play a key role in increasing bookings, expanding our client base, and ensuring the success of our spa services.
Key Responsibilities:
Promote and sell spa services, treatments, and packages to new and existing clients.
Build and maintain strong relationships with clients to encourage repeat business and ensure satisfaction.
Meet or exceed sales targets by understanding client needs and providing tailored recommendations.
Deliver excellent customer service by handling inquiries, resolving concerns, and ensuring a positive client experience.
Collaborate with the team to develop and execute promotions and strategies to attract and retain customers.
Stay up-to-date on all spa services, products, and industry trends to effectively communicate their benefits.
Requirements:
Proven experience in sales or customer service in the wellness, spa, or hospitality industry.
Strong communication and interpersonal skills.
Ability to build positive customer relationships and understand client preferences.
Goal-oriented with a drive to meet and exceed sales targets.
Knowledge of spa treatments and wellness trends is a plus.
A proactive, self-motivated, and energetic attitude.
Strong organizational and time management skills.
Job Type: Full-Time (Availability to work 1 day on weekends)
Compensation and Benefit:
Base Salary: $3,000/month +commission
OTE (On Target Earnings): $100,000+ per year with base salary plus commission.
Address of the Spa: 13590 N. Meridian Street, Suite 104, Carmel, IN 46032
Patient Care Coordinator
Patient care coordinator job in North Vernon, IN
As a Patient Care Coordinator, you'll have a key role in creating positive patient experiences using our innovative G3 approach (Greeting, Guiding, Gratitude). You'll help patients feel welcome and supported whether they are coming in for treatment or calling to schedule an appointment. You will also assist them with financial arrangements for treatment.
Schedule (days/hours)
Monday-Thursday 8-5, Every other Friday 8-3
Responsibilities
* Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome
* Guiding: Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism
* Gratitude: Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism
Qualifications
* At least one year related experience
* Knowledge of dental terminology
* Strong communication and interpersonal skills, with a focus on delivering exceptional customer service
Preferred Qualifications
* Previous experience in a dental or medical office setting
About Us
Benefits are determined by employment status/hours worked and include paid time off ("PTO"), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.
Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.
Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at ***********************
Auto-ApplyPatient Care Coordinator
Patient care coordinator job in Avon, IN
Job Description
Avon, Indiana
Are you passionate about creating positive experiences and ready to make a difference in people's lives? We're dedicated to offering exceptional care and fostering a supportive and empowering work culture. Join us, and be the welcoming face of our practice!
Why Work with Us?
A culture that values collaboration and growth
A chance to make a genuine impact on patient experiences
Opportunities to be involved in local marketing and community outreach
What You'll Do:
Greet patients warmly, assist with appointments, and support the Hearing Care Professional
Manage schedules, ensure follow-up calls, and track patient appointments
Assist in developing new patient referrals and community partnerships
Maintain organized, accurate clinic documentation for compliance
Handle payment processing, verify eligibility, and keep a welcoming office environment
Who You Are:
Customer-Focused: You excel at creating memorable patient experiences
Team-Oriented: You bring an enthusiastic and positive approach
Self-Motivated: You're organized, proactive, and a quick problem-solver
Experience Required: 2 years in office administration, sales, or customer service preferred; high school diploma or equivalent required
Tech-Savvy: Comfortable with MS Office
We're an Equal Opportunity Employer and welcome all applicants.
Front Desk Coordinator - Greenwood, IN
Patient care coordinator job in Greenwood, IN
Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proactive by nature? Do you have a passion for health and wellness and love sales? If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you.At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career. We have continued to advance the quality and availability of Chiropractic care in the Wellness industry.
Competitive Pay $15-$18/hr Depending on Experience
Weekends required
What we are looking for in YOU and YOUR skillset!
Driven to climb the company ladder!
Possess a winning attitude!
Have a high school diploma or equivalent (GED).
Complete transactions using point of sale software and ensure all patient accounts are current and accurate
Have strong phone and computer skills.
Have at least one year of previous Sales Experience.
Participate in marketing/sales opportunities to help attract new patients into our clinics
Be able to prioritize and perform multiple tasks.
Educate Patients on wellness offerings and services
Share personal Chiropractic experience and stories
Work cohesively with others in a fun and fast-paced environment.
Have a strong customer service orientation and be able to communicate effectively with members and patients.
Manage the flow of patients through the clinic in an organized manner
Essential Responsibilities
Providing excellent services to members and patients.
The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals.
Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor.
Answering phone calls.
Re-engaging inactive members.
Staying updated on membership options, packages and promotions.
Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
Maintain the cleanliness of the clinic and organization of workspace
Confident in presenting and selling memberships and visit packages
Keeping management apprised of member concerns and following manager's policies, procedures and direction.
Willingness to learn and grow
Accepting constructive criticism in a positive manner and using it as a learning tool.
Office management or marketing experience a plus!
Able to stand and/or sit for long periods of time
Able to lift up to 50 pounds
Upholding The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY
About The Joint Chiropractic
The Joint Corp. revolutionized access to chiropractic care when it introduced its retail healthcare business model in 2010. Today, it is the nation's largest operator, manager and franchisor of chiropractic clinics through
The Joint Chiropractic
network. The company is making quality care convenient and affordable, while eliminating the need for insurance, for millions of patients seeking pain relief and ongoing wellness. With more than 700 locations nationwide and nearly 11 million patient visits annually,
The Joint Chiropractic
is a key leader in the chiropractic industry. Ranked number one on
Forbes'
2022 America's Best Small Companies list, number three on
Fortune's
100 Fastest-Growing Companies list and consistently named to
Franchise Times
“Top 400+ Franchises” and
Entrepreneur's
“Franchise 500 ” lists,
The Joint Chiropractic
is an innovative force, where healthcare meets retail. For more information, visit *****************
Business Structure
The Joint Corp. is a franchisor of clinics and an operator of clinics in certain states. In Arkansas, California, Colorado, District of Columbia, Florida, Illinois, Kansas, Kentucky, Maryland, Michigan, Minnesota, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Washington, West Virginia and Wyoming, The Joint Corp. and its franchisees provide management services to affiliated professional chiropractic practices.
You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.
Auto-ApplyFront Office
Patient care coordinator job in Greenwood, IN
Job Description
We are searching for a hard-working Front Desk Team member who enjoys a fast-paced environment while working alongside an AMAZING team!
Our ideal applicant will have dental office experience greeting, checking in, and checking out patients along with other functions of the front office including collecting payments, scheduling and verifying appointments.
This position is Full-Time, Monday through Friday (no weekends)
Responsibilities:
not to be considered all-inclusive
Greet and receive patients in a friendly and professional manner
Ensure patient data is accurate and current by reviewing it with the patient
Answer phones and direct call traffic in a friendly and professional manner
Verify benefits with the insurance company and notify the patient
Discuss financial and payment arrangements with patients
Schedule appointments
Pull charts and confirm appointments daily
Requirements:
Excellent oral communication skills
Professionalism and service orientation toward patients
Prior experience in a medical and/or dental environment
Ability to work in a fast-paced environment, multi-task, and process information quickly and accurately
Work Location: In-person
About us: Indiana Oral & Maxillofacial Surgery Associates (IOMSA) is one of the largest groups of oral and maxillofacial surgeons in the United States. We strive to make our team environment fun and rewarding while providing excellent patient care to Central Indiana!
We offer:
Competitive pay
A full benefits package including medical, dental, and vision
Paid holidays
PTO
Retirement
Flexible schedules
Powered by ExactHire:189459
Call Center Patient Advocate
Patient care coordinator job in Greenwood, IN
The WellFund Patient Advocate builds working relationships, solves problems, and supports patients through the application process and follow-up. They work as part of a team in a call center environment. A Call Center Patient Advocate exhibits superior customer service skills and provides prompt courteous service to patients.
Essential Duties of the Position
Handles a high volume of telephone calls
Maintains patient database
Maintains daily work queues
Provides technical assistance on agency issues, services, and programs
Maintains and/or creates files for record keeping systems
Sorts, labels, electronically files, and retrieves documents or other materials; including from the HPE overnight process
Ensures adequate documentation is maintained
Collects and reviews patient information to determine patients' eligibility
Completes Medicaid applications online using the FSSA Benefits Portal
Prepares documents and reviews them for accuracy and completeness
Communicates clearly, timely, and positively with patients, coworkers, and clients
Good communication and interpersonal skills
Ability to learn quickly and navigate effectively through multiple systems and EMRs.
Professional attitude and the ability to maintain composure in urgent or confrontational situations
Effective critical thinking, problem solving, and conversational skills
Display strong organization and time management skills
Work independently and must be multi-task oriented
Team player attitude
Develops and retains professional relationship with on-site hospital staff
Maintains confidentiality at all times (i.e. PHI, HIPAA, and HITEC)
Supports the mission and goals of the company
Responsibilities of the Position
Exemplifies the Mission, Vision, and Core Values of RevOne Companies in all personal and professional behavior and is a role model to all associates
Collaborates with manager to identify own learning needs and set goals using available resources to meet these needs and goals
Maintains working knowledge of departmental and hospital policies and procedures through participation and by reading updates and other provided communication
Works in collaboration with the Call Center and On-site Patient Advocates, supporting their efforts through teamwork and the acceptance of additional assignments
Requirements
Computer proficiency skills are required
Ability to learn multiple databases and EMRs
Ability to multi-task (speaking on the phone, searching databases, and typing)
Excellent verbal and written communication skills
Ability to work in fast-paced, changing environment
Epic experience is a plus
High School diploma or equivalency
One year of experience as a Patient Advocate or an equivalency of training and experience combined
Considerable knowledge of Medicaid programs
Considerable knowledge of the Federal Marketplace
General knowledge of all agency and community programs and services which could affect the client/applicant
Good mathematical reasoning and computational skills
Ability to read, analyze, and interpret rules, regulations, and procedures
Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures
Ability to work with others on your team to complete a task
Ability to perform job functions within structured time frames
Must have the ability to perform repeated tasks with a high level of accuracy
Must have working knowledge of HIPAA, FDCPA, and Red Flag regulations
Difficulty of Work
The work can include some difficult aspects such as dealing with patients on the phone. A detailed two-week training and then daily guidance is provided. A team leader is seated in the same area as the Patient Advocate to further assist. Judgment in addressing patients is required.
Responsibility
The incumbent works in a team environment, but takes calls on his or her own. Calls are recorded and randomly checked for training purposes. Errors may be caught, but not immediately. Work is mostly independent in nature. The incumbent makes a substantial impact on patients' lives. For this reason, it is vital to maintain accuracy, empathy, and efficiency when working with the patients.
Personal Work Relationships
The incumbent must deal with a variety of staff levels, conditions, and circumstances. The incumbent works with colleagues, team leads, supervisors and management staff. A professional demeanor and tone are required at all times.
Patient Experience Coordinator (Broad Ripple)
Patient care coordinator job in Indianapolis, IN
COMPANY BACKGROUND
TVG-Medulla, LLC is a multi-site healthcare management organization, with an emphasis on providing managed services to chiropractic providers. Medulla provides managed services such as Sales & Marketing, Billing, IT, HR, and Finance to three chiropractic brands, operating under the names of Chiro One, MyoCore, and CORE Health Centers. Medulla is comprised of 830+ employees, with corporate headquarters in Oak Brook, IL and 150+ clinic locations in Illinois, Indiana, Wisconsin, Missouri, Kansas, Kentucky, West Virginia, Texas, Oregon, Washington, and Alaska.
TVG-Medulla is a rapidly growing organization, realizing 30%+ growth year-over-year, through a combination of both organic and acquisitive growth. As the organization continues to expand and enter new markets, it seeks a strong strategic COO to lead the operations function. Our vision is to inspire and empower people in our communities to heal, live and function better.
Job Description
Where Purpose Meets Growth. Where Passion Fuels Healing.
Are you passionate about helping people live healthier, fuller lives? Whether you're just beginning your career journey or bringing years of experience - we're looking for YOU.
At our clinic, we don't just care for patients - we champion them. As a Patient Experience Coordinator, you'll be a key player in a fast-paced, mission-driven team that transforms lives every single day. This is your chance to make a meaningful impact while building a career you love!
WHO YOU ARE
You're a natural people-person with a heart for service and a hunger for growth. You love learning, crave purpose in your work, and find joy in helping others thrive.
You're perfect for this role if you are:
Energetic, outgoing, and a team player
A clear communicator and compassionate listener
Detail-oriented and organized, even in a busy setting
Calm under pressure, with the ability to multitask
Inspired by wellness, movement, and human connection
Eager to grow into leadership, clinical training, or patient care roles over time
No prior experience? No problem. We'll teach you everything you need to know through our paid onboarding and training program and support you with continuing education.
WHY YOU'LL LOVE WORKING HERE
Full-time position with a flexible 4 or 5-day work week
Starting pay at $17/hour with a path to get you to $18.00 within the first 6 months.
Clinics are open Monday-Thursday and Saturday mornings
Monday-Thursday 7am-11:30am; 2:30pm-8pm; one Friday per month 7am-10am. Some weekends, optional. (Hours may vary by location)
PTO, and holiday pay for select company holidays
Our Benefits package includes health, dental, vision, long-term disability, short-term disability, 401K
Complimentary Chiropractic Care for you and your family
Profit Sharing Incentive Program
Career mapping & growth program - get on the fast track to increasing your skills, your responsibilities, and your income
Ongoing mentorship and leadership development - we invest in YOU!
WHAT YOU'LL DO
Be the friendly, knowledgeable face patients trust - greeting, supporting, and encouraging them from check-in to check-out.
Learn hands-on clinical skills and therapeutic techniques from expert chiropractors - no prior healthcare experience needed!
Coach and guide patients through exercises and care plans, helping them feel confident and empowered.
Coordinate day-to-day operations: schedule appointments, update records, manage flow, and support clinic events.
Collaborate with a high-energy team to create a positive, healing environment every day.
YOUR FUTURE STARTS HERE. We're on a mission to build a network of exceptional teams who elevate treatment standards, empower people to reach their mobility goals, and make chiropractic care a cornerstone of community wellness. Our vision? To inspire and empower people to heal naturally, live vibrantly, and function at their highest potential.
Whether you're starting your career or ready for your next step, this is more than a job - it's your opportunity to inspire wellness, uplift your community, and grow a career you're proud of.
Apply NOW to become a Patient Experience Coordinator and help patients feel seen, heard, and healed - one visit at a time!
Additional Information
All your information will be kept confidential according to EEO guidelines.
Disclaimer
All team members agree to consistently support compliance and TVG-Medulla, LLC policies and Standards of Excellence with regard to maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, adhering to applicable federal, state, and local laws and regulations, accreditation, and licenser requirements (if applicable), and Medulla procedures and protocols. Must perform other related duties and assist with project completion as needed. Team member may be required to provide necessary information to complete a DMV (or equivalent agency) background check.
PATIENT ACCESS REPRESENTATIVE
Patient care coordinator job in Greensburg, IN
Reports To: Manager of Patient Access Summary: The Patient Access Representative plays a vital role in ensuring an efficient and accurate patient registration process while delivering exceptional customer service. This role supports both the hospital department (which operates 24/7) and outpatient clinics (which operate during scheduled hours). Staff will be scheduled according to the needs of both areas. Representatives are cross-trained across multiple registration areas, requiring flexibility and adaptability to support patient care across all settings. Key Responsibilities: Facilitate registration ensuring accurate and timely registration and completion of forms. Ensure accurate data collection and entry of both demographic and financial information. Conduct overhead paging announcements as required at hospital. Respond to patient, visitor, and vendor inquiries in accordance with hospital policies and procedures. Facilitate vendor sign-in and ensure compliance with hospital protocols. Greet and direct all visitors, providing a welcoming and professional first point of contact. Perform patient check-in, check-out, and registration accurately and efficiently across various departments and clinics. Cross-train across multiple registration areas to provide coverage as scheduled. Process co-pays, provide financial assistance guidance, and support patient financial clearance efforts. Maintain strict compliance with HIPAA regulations and organizational policies. Address and resolve patient inquiries, ensuring a high standard of customer service. Work collaboratively with clinical and administrative teams to optimize the patient access process. Utilize electronic health records (EHR) and other hospital information systems proficiently. Demonstrate professionalism, accountability, and a patient-centered approach in all interactions. Answer and operate the hospital switchboard and hospital/ clinic phones efficiently, directing calls as necessary (Emergency Check-in only). Work Schedule: Department is 24/7; position is required to work any shift necessary to support our patient volumes SKILLS # ABILITIES Education High school diploma or equivalent required; Associate#s degree in healthcare administration or related field preferred. Experience Minimum of 1#2 years of experience in patient registration, healthcare customer service, or a related field. Strong understanding of medical insurance verification, billing processes, and hospital registration workflows. Ability to work flexible schedules to support registration areas. Excellent communication, problem-solving, and multitasking skills. Proficiency in electronic health records (EHR) systems and hospital information software. Ability to work independently and as part of a dynamic team in a fast-paced environment. Computer Skills Proficient in Microsoft Office, email and basic computer skills for other software used throughout the hospital for your area of responsibility. # Certificates # Licenses N/A Other Requirements Representatives are expected to meet performance goals while demonstrating teamwork, professionalism, and adaptability across both hospital and clinic registration areas. Staff schedules will be assigned based on departmental and clinic needs to ensure smooth patient flow and balanced workload coverage. Annual evaluations will focus on accuracy, customer service, teamwork, adaptability, and contributions to department and clinic success. Opportunities for growth and development will be provided through training, cross-coverage, and ongoing feedback to support professional advancement. Consistently meeting expectations demonstrates readiness for greater responsibility and continued career growth within the organization. * * Reports To: * Manager of Patient Access * Summary: * The Patient Access Representative plays a vital role in ensuring an efficient and accurate patient registration process while delivering exceptional customer service. This role supports both the hospital department (which operates 24/7) and outpatient clinics (which operate during scheduled hours). Staff will be scheduled according to the needs of both areas. Representatives are cross-trained across multiple registration areas, requiring flexibility and adaptability to support patient care across all settings. Key Responsibilities: * Facilitate registration ensuring accurate and timely registration and completion of forms. Ensure accurate data collection and entry of both demographic and financial information. * Conduct overhead paging announcements as required at hospital. * Respond to patient, visitor, and vendor inquiries in accordance with hospital policies and procedures. * Facilitate vendor sign-in and ensure compliance with hospital protocols. * Greet and direct all visitors, providing a welcoming and professional first point of contact. * Perform patient check-in, check-out, and registration accurately and efficiently across various departments and clinics. * Cross-train across multiple registration areas to provide coverage as scheduled. * Process co-pays, provide financial assistance guidance, and support patient financial clearance efforts. * Maintain strict compliance with HIPAA regulations and organizational policies. * Address and resolve patient inquiries, ensuring a high standard of customer service. * Work collaboratively with clinical and administrative teams to optimize the patient access process. * Utilize electronic health records (EHR) and other hospital information systems proficiently. * Demonstrate professionalism, accountability, and a patient-centered approach in all interactions. * Answer and operate the hospital switchboard and hospital/ clinic phones efficiently, directing calls as necessary (Emergency Check-in only). * Work Schedule: * Department is 24/7; position is required to work any shift necessary to support our patient volumes * SKILLS & ABILITIES * Education * High school diploma or equivalent required; Associate's degree in healthcare administration or related field preferred. * Experience *
Minimum of 1-2 years of experience in patient registration, healthcare customer service, or a related field. * Strong understanding of medical insurance verification, billing processes, and hospital registration workflows. * Ability to work flexible schedules to support registration areas. * Excellent communication, problem-solving, and multitasking skills. * Proficiency in electronic health records (EHR) systems and hospital information software. * Ability to work independently and as part of a dynamic team in a fast-paced environment. * Computer Skills * Proficient in Microsoft Office, email and basic computer skills for other software used throughout the hospital for your area of responsibility. * * Certificates & Licenses * N/A * Other Requirements *
Representatives are expected to meet performance goals while demonstrating teamwork, professionalism, and adaptability across both hospital and clinic registration areas. * Staff schedules will be assigned based on departmental and clinic needs to ensure smooth patient flow and balanced workload coverage. * Annual evaluations will focus on accuracy, customer service, teamwork, adaptability, and contributions to department and clinic success. * Opportunities for growth and development will be provided through training, cross-coverage, and ongoing feedback to support professional advancement. * Consistently meeting expectations demonstrates readiness for greater responsibility and continued career growth within the organization.
Patient Access Representative - Urology Of Indiana
Patient care coordinator job in Greenwood, IN
About the Role
The Patient Access Representative position is responsible for greeting and assisting patients in a prompt, courteous, and professional manner and receiving/answering incoming telephone calls in the same manner, as applicable. The Patient Access Representative is to be cross-trained in all aspects of reception to supply sufficient coverage. Certain duties may vary based on office location and department structure.
What You'll Be Doing
Greets patients and visitors in a prompt, courteous, and helpful manner.
Effectively handles the patient check-in/checkout process.
Answers calls addressing appointment times, patient requests and general inquiries within the scope of their position.
Reviews patient's chart for accuracy prior to upcoming appointment and ensures all required information is included for the physician to see the patient.
Performs scanning and sorting within EMR system
Verifies and updates current insurance information with the Patient
Collects Patient payments
Performs all other duties as assigned.
What We Expect from You
High School Diploma
Interact professionally and positively with all patients, colleagues, managers and executive team
Exhibit a high degree of maturity, integrity, loyalty, creativity, and strict confidentiality with HIPPA compliance in all daily tasks.
One year of experience working in a medical practice or in a health insurance organization
Excellent verbal and written communication skills
Prior use of EMR systems preferred
Travel to other clinics as needed
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have thorough knowledge in computer information systems.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Travel
Travel is primarily local during the business day.
What We are Offer You
At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here “Every Family Matters”
Compassion
Make Someone's Day
Collaboration
Achieve Possibilities Together
Respect
Treat people with dignity
Accountability
Do the right thing
Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.
About US Urology Partners
U.S. Urology Partners is one of the nation's largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy.
U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
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