Patient care coordinator jobs in Indianapolis, IN

Job Description Growing office in Carmel, Indiana is seeking a full time reception/ patient care coordinator to join team. Office uses Dentrix. Practice is patient centered, and is seeking someone who can build relationships with patients. Skills: Claims/Appeals Cross-trained (Front/Back Office) Management Experience Dentrix Benefits: Medical Dental 401k PTO Bonuses Compensation: $20-$27/hour

Job Description Empowering communities through accessible, inclusive, and compassionate care. At the Jane Pauley Community Health Center (JPCHC), every role is rooted in purpose. As a Federally Qualified Health Center (FQHC), we're committed to providing high-quality, integrated care regardless of income or insurance status. Our mission-driven team supports underserved populations in Indiana, and we're proud to create a welcoming, team-based environment where employees can grow and thrive. We are currently seeking a Patient Care Coordinator (RN) to join our team. This role is ideal for a registered nurse who is passionate about care coordination, patient advocacy, and driving quality improvement. The Patient Care Coordinator works closely with providers, staff, and external partners to ensure smooth care transitions, support chronic disease management, and improve patient outcomes. Job Summary The Patient Care Coordinator is an essential member of the practice care team, working under the direction of the Practice Manager. This role supports health promotion, disease prevention and management, patient education, nursing care planning, and coordination of care with both internal teams and external facilities. The position is hybrid-remote, with work arrangements tailored to the needs of the RN and JPCHC leadership. Job Responsibilities (include but are not limited to): Patient Advocacy & Care Coordination Serve as a patient advocate, helping patients navigate the healthcare system Provide patient education using evidence-based practice and JPCHC-approved resources Support patient self-care management of disease and behavior modification interventions Coordinate continuity of care between primary and specialty providers, hospitals, ERs, and JPCHC teams Conduct telephonic outreach to patients post-hospitalization, discharge, or ER visit Manage care transitions for high-risk patients, ensuring timely follow-up appointments Perform phone triage, medication refills, and prior authorizations within scope of licensure Document all patient interactions accurately and consistently in the EMR Quality Improvement & Clinical Support Participate in quality improvement (QI) initiatives and provide feedback on clinical best practices Monitor closure of care gaps, quality metrics, overdue labs, and abnormal results Perform proactive outreach to patients due for preventive screenings Support pre-visit planning with providers and staff Assist with data collection, outcomes reporting, clinical audits, and program evaluation related to Patient-Centered Medical Home (PCMH) and Medical Neighborhood initiatives Preceptorship & Mentorship Serve as a nurse preceptor for newly hired clinical staff or nursing students Required Skills and Qualifications Current state licensure as a Registered Nurse (RN) required Graduation from an accredited nursing program required Basic Life Support (BLS) certification through AHA required Minimum 2 years' experience in ambulatory, triage, or acute care setting preferred 2-5 years' experience in chronic disease management, case management, utilization management, or adult acute care preferred 1 year of experience or knowledge of Patient-Centered Medical Home (PCMH) initiatives preferred Strong critical thinking, decision-making, and problem-solving skills Ability to assess patients without face-to-face interaction Excellent communication and organizational skills Knowledge of Indiana Nurse Practice Act What We Offer: Highly competitive and comprehensive medical, dental, vision, benefit plans Generous paid time off, including vacation and sick time 401(k) with a 6% contribution Life and Disability insurance plan Join a mission-driven organization where your work supports community wellness and expands equitable access to care. Apply now and help us continue making a difference one patient, one referral, one connection at a time.

This position is responsible for supporting all aspects of the Indy CARES program and fulfilling the program's mission to empower Indianapolis pet owners to responsibly care for their companion animals by connecting individuals with community resources, education, and support. Incumbent in this position will work collaboratively with all areas within ACS as well as community partners to coordinate entry of animals into the shelter and provide pet owners with services needed to prevent animals from entering the shelter unnecessarily. This position will work directly with the public to coordinate intake of animals and/or provide options for shelter diversion. Shift hours are 10:30AM - 7:00 PM on either Tuesday-Saturday or Sunday-Thursday. Agency Summary The purpose and mission of Animal Care Services is advocating animal welfare, adoption, and rescue. The agency does this by protecting and promoting the health, safety, and welfare of pets and livestock in Marion County. The agency is able to do this by cultivating a productive, collaborative, and compliant work environment in order for our workforce to meet the needs of the constituents of Indianapolis and Marion County. Equal Employment Opportunity The City of Indianapolis Marion County is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve. Position Responsibilities Provide support to the Indy CARES Coordinator in all aspects of the program Coordinate the entry of animals to the ACS shelter through effective and timely communication and effectively identifying cases with which the Indy CARES program can assist. Triage customer needs and approve or deny requests based on available resources. Communicate effectively and empathetically with pet owners and partners to schedule appointments, procedures, and transportation and to provide support for affected owners Assist in the planning and implementation of on- and off-site events including, but not limited to, microchip and vaccine clinics. Network and build relationships within the community to expand the reach of the Indy CARES program Assist Indy CARES Coordinator in identifying areas for improvement and help implement necessary changes Represent ACS to outside agencies and organizations ranging from local veterinary clinics, rescue groups, and animal outreach groups Ensure that the needs of the program are met and requests for assistance are addressed appropriately and in a timely manner Maintain databases utilizing Microsoft Office products and other designated systems This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time. Qualifications High School Diploma or equivalent. Must be compassionate in all areas of the animal welfare. Must have an ability to remain calm and effective during a crisis event in an emotionally charged environment. Must be comfortable being around and interacting with animals of all sizes and breeds. Must have great communications skills both orally and written and be able to adapt to different tones and messaging to meet the needs of different audiences in different settings. Must have excellent people skills and work well as part of a team. Must have the ability to learn multiple computer programs. Preferred Job Requirements and Qualifications Bilingual in Spanish. Ability to identify common animal health conditions, animal behavioral issues, and triage emergencies accordingly.

The incumbent of this position is responsible for providing coordination of services for patients receiving Medication Assisted Treatment. Essential Job Functions: Review initial assessment/Initial Discharge Planning Session and identify issues associated with, but not limited to, employment, education, healthcare, social connectedness, and criminal justice. Coordinate outpatient services (Mental Health and/or Substance Use Disorder) as needed. Complete regular communication with referral sources/ primary care regarding progress, transition planning, and pertinent clinical issues and document. Request correspondence from past treatment and primary care. Participate in staffing to assure continuity of care. Make or assist in outside referral of issues not able to be addressed in treatment. Assist in scheduling of treatment and can assist in arranging transportation. Responsible for the continuous development and evolution of treatment plans in an individualized manner. Represent the agency in a professional manner. Ensure or assist in the referral for medical issues of clients. Linking families with services in the community. Advocate on behalf of the family. Assist client/family in transitional planning. Correct any chart deficiencies within a timely manner. Document all services provided in accordance with KDHE/JJA Standards. Provide crisis intervention as necessary. Adhere to weekly direct service expectations. Obtain trainings to assist in professional development meeting 32 hours every 2 years. Demonstrates interest in long term and short term goals and objectives of the company. Other duties as assigned by the Clinical Supervisor, Program Director, Vice President, or Executive Team member. Knowledge, Skills, and Abilities: Knowledge of case management and rehabilitation methods, principles and techniques as they relate to mental health and/or substance use disorders. Knowledge of the problems encountered by persons with mental illness and/or substance abuse disorders and how to access the various community resources available. Knowledge of the methods and modalities as well as the legal requirements and court procedures related to treating mental illnesses and substance use disorders. Some knowledge of supervisory and training techniques and practices used in a substance use disorders/mental health setting. Aptitude to evaluate services within assigned program and give input. Capable of communicating ideas clearly and effectively verbally and in writing to produce clear and concise reports. Experience and Education Qualifications: Graduate from an accredited college or university with a Bachelor's Degree in one of the human service fields (social work, psychology, human development and family life, criminal justice, counseling), nursing, or education is preferred. Supervisory Requirements: None Employment Requirements: Must provide evidence that incumbent is free of infectious and contagious disease prior to beginning employment and annually thereafter. TB- Expected for all direct care staff. Mandatory for Kansas Residential staff. Annual Health Assessment- Mandatory Kansas Youth Residential staff. Successful completion of background check including criminal record, driving record, abuse/neglect and fingerprint check. Completion of New Hire Orientation at the beginning of employment. All training requirements including Relias at the beginning of employment and annually thereafter. Current driver's license, acceptable driving record and current auto insurance. Achievement of the following training. Missouri Staff: thirty-six (36) hour training requirements within 2 year period in accordance with 9 CSR 10-7.110 E 1. Kansas Residential Youth Homes: eighteen (18) hours of training annually. First Aid certification within three (3) months of beginning employment and upon renewal date. Obtain CPR certification within three (3) months of beginning employment and upon renewal date. Behavioral Management training completed within thirty (30) days of employment or first available class after start date: CPI for Residential programs Peaceful Intervention or Verbal De-escalation for Outpatient programs Completion of “Direct Service Expectations” within 30 Days of employment. Extensive knowledge of the policies, procedures, and regulations of the program to which the associate is assigned. Obtain Driver's license in state of Residency meeting the requirements of that state to Chauffeur or Transport passengers. Physical Requirements: ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body. Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Position Perks & Benefits: Paid time off: full-time employees receive an attractive time off package to balance your work and personal life Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more Top-notch training: initial, ongoing, comprehensive, and supportive Career mobility: advancement opportunities/promoting from within Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness Brightli is on a Mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace. We are an Equal Employment Opportunity Employer. Adult & Child Health is a Smoke and Tobacco Free Workplace.

We're looking for a Palliative Care Coordinator to join our team. You will report directly to the Director of Palliative Care. You will be responsible for Coordinating and managing all day to day business affairs and other operational activities related to the administration of the palliative care department by performing the following duties personally, including intake function, billing function, medical record maintenance function, and marketing function. Process referrals by obtaining sufficient admission and insurance information in order to ensure appropriate and timely admissions of patients Submit all information from site to Billing Department required for timely billing and collection of charges Advise Palliative Care Team of patient acceptance of services and provide all relevant information including accurate insurance and admission information in order to ensure appropriate disclosure of rights and responsibilities, financial liabilities and benefit plan details to patients and their family Establish and maintain professional and productive relationships with all referral sources, including the Gentiva family of companies About You High school graduate or equivalent College graduate preferred Minimum of three years health care delivery or related business experience required; experience in Part B billing setting preferred Experience with Computer applications and Electronic Medical Records Licensed Practical Nurse (preferred) We Offer Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO Opportunity to Participate In a Fleet Program Competitive Salaries Mileage Reimbursement Professional Growth and Development Opportunities Legalese This is a safety-sensitive position Employee must meet minimum requirements to be eligible for benefits Where applicable, employee must meet state specific requirements We are proud to be an EEO employer We maintain a drug-free workplace Location Empatia Our Company At Empatia, part of Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states. Our place is by the side of those who need us - from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis. Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care Home health care: Heartland Home Health Advanced illness management: Illumia Health With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized - and kindness is celebrated.

Goodman Campbell Team At Goodman Campbell Brain and Spine (GCBS), every member of our team is essential to fulfilling our mission to deliver exceptional and timely neurosurgical care with a steadfast emphasis on quality. We work to cultivate an authentic culture through purposeful actions that convey collaboration, respect and a shared vision of excellence. We truly value every interaction we have - with our patients and each other. Our team is at the heart of all we do as an organization, and each employee has the opportunity to enhance the level of service we provide to our patients. We are in search of like-minded individuals, who are pursuing a job of purpose that impacts the lives of patients. Job Summary We are seeking a dedicated and capable Patient Service Representative to streamline our patient experience for new patient referrals - including documentation, communication and scheduling. This position plays a key role in facilitating and expediting patient care. This position will have the opportunity to work in multiple GCBS offices. Our Patient Service Representative's responsibilities include (but are not limited to) detailed maintenance of accurate incoming referral documentation, delivering a high level of customer service while answering all incoming new patient appointment calls from referral sources and patients to ensure efficient workflow of scheduling. To be successful in this role, you should exhibit excellent customer service abilities to align with Goodman Campbell's dedication to a positive patient experience. Outstanding referral representatives are detailed and accurate while striving for efficiency. As this role is a vital part of our organization, active communication and respectful collaboration with peers is essential. Job Duties Detailed maintenance of accurate incoming referral documentation. Review incoming faxes for completeness and file appropriately according to content Application of knowledge and judgement based on urgency Obtain missing items from referral source (physician office, patient, etc.) Manage and track incomplete faxes on a daily basis Problem solving skills Deliver a high level of customer service while answering all incoming new patient appointment calls from referral sources and patients. Schedule new patient appointments Schedule an appointment with the appropriate provider based on protocols and patient or referral source preference/request Obtain patient information and register in electronic health record (NextGen) Inform the patient of items or information needed for the visit Generate and send the required paperwork to the patient before the visit Notify referral source of appointment scheduled Answer non-medical questions as needed Monitor new patient medical records. File records based on the appointment date, provider, and location. Collaborate with all necessary GCBS team members respectfully to ensure efficient workflow of scheduling. Perform other related duties as assigned or requested. Knowledge, Skills, and Abilities Required Dedication to excellent customer service. Exceptional attention to detail. Alignment with HIPAA regulations. Respect for organizational policies, procedures, systems, and objectives. Ability to collaborate and communicate clearly. Ability to respectfully interact with physicians, providers, peers, and patients. Ability to drive efficiency and accuracy. Ability to work independently. Ability to use Microsoft Office (Outlook, Word, Excel) and electronic health record system. Educational and Experience Required Education : High school diploma or equivalent Preferred Experience: 1-3 years medical office or hospital experience Physical Demands Able to sit for an extended period of time in focused work. Long periods of telephone and computer work.

**_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution **_Work Schedule_** 8:30 AM ET to 5:00 PM ET, Monday to Friday (Remote) **_Job Summary_** The Representative II, Customer Service - New Patient Care is responsible for engaging with patients referred by partner pharmacies to initiate service and ensure timely delivery of durable medical equipment and diabetes-related supplies. This role focuses on building trust through warm outbound calls, verifying patient information, and guiding patients through the onboarding process with empathy and professionalism. **_Responsibilities_** + Serves patients over the phone to initiate their first order of diabetes testing supplies and related products. + Conducts warm outbound calls to patients referred by partner pharmacies, introducing services and guiding them through the onboarding process. + Provides exceptional customer service by answering questions, explaining products, and ensuring patients feel supported and informed. + Collects and verifies patient demographics, insurance details, and account information in compliance with HIPAA regulations. + Maintains high productivity standards, including managing 80+ combined inbound and outbound calls per day and an average of 150+ patient accounts per month. + Ensures timely processing and shipment of patient orders, meeting or exceeding individual and department goals. + Collaborates with internal teams and provider support staff to confirm eligibility and resolve any order-related issues. + Documents all interactions and maintains detailed notes in the company system for continuity and compliance. + Demonstrates accountability for each patient interaction, ensuring a smooth onboarding experience and quick access to necessary supplies. + Upholds a positive, patient-focused approach, especially when working with older populations who may be cautious about scams. **_Qualifications_** + 1-3 years of customer service experience in a call center environment, preferred + High School Diploma, GED or equivalent work experience, preferred **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems **Anticipated hourly range:** $15.75 per hour - $18.50 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 1/09/2026 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

COMPANY BACKGROUND TVG-Medulla, LLC is a multi-site healthcare management organization, with an emphasis on providing managed services to chiropractic providers. Medulla provides managed services such as Sales & Marketing, Billing, IT, HR, and Finance to three chiropractic brands, operating under the names of Chiro One, MyoCore, and CORE Health Centers. Medulla is comprised of 830+ employees, with corporate headquarters in Oak Brook, IL and 150+ clinic locations in Illinois, Indiana, Wisconsin, Missouri, Kansas, Kentucky, West Virginia, Texas, Oregon, Washington, and Alaska. TVG-Medulla is a rapidly growing organization, realizing 30%+ growth year-over-year, through a combination of both organic and acquisitive growth. As the organization continues to expand and enter new markets, it seeks a strong strategic COO to lead the operations function. Our vision is to inspire and empower people in our communities to heal, live and function better. Job Description Where Purpose Meets Growth. Where Passion Fuels Healing. Are you passionate about helping people live healthier, fuller lives? Whether you're just beginning your career journey or bringing years of experience - we're looking for YOU. At our clinic, we don't just care for patients - we champion them. As a Patient Experience Coordinator, you'll be a key player in a fast-paced, mission-driven team that transforms lives every single day. This is your chance to make a meaningful impact while building a career you love! WHO YOU ARE You're a natural people-person with a heart for service and a hunger for growth. You love learning, crave purpose in your work, and find joy in helping others thrive. You're perfect for this role if you are: Energetic, outgoing, and a team player A clear communicator and compassionate listener Detail-oriented and organized, even in a busy setting Calm under pressure, with the ability to multitask Inspired by wellness, movement, and human connection Eager to grow into leadership, clinical training, or patient care roles over time No prior experience? No problem. We'll teach you everything you need to know through our paid onboarding and training program and support you with continuing education. WHY YOU'LL LOVE WORKING HERE Full-time position with a flexible 4 or 5-day work week Starting pay at $17/hour with a path to get you to $18.00 within the first 6 months. Clinics are open Monday-Thursday and Saturday mornings Monday-Thursday 7am-11:30am; 2:30pm-8pm; one Friday per month 7am-10am. Some weekends, optional. (Hours may vary by location) PTO, and holiday pay for select company holidays Our Benefits package includes health, dental, vision, long-term disability, short-term disability, 401K Complimentary Chiropractic Care for you and your family Profit Sharing Incentive Program Career mapping & growth program - get on the fast track to increasing your skills, your responsibilities, and your income Ongoing mentorship and leadership development - we invest in YOU! WHAT YOU'LL DO Be the friendly, knowledgeable face patients trust - greeting, supporting, and encouraging them from check-in to check-out. Learn hands-on clinical skills and therapeutic techniques from expert chiropractors - no prior healthcare experience needed! Coach and guide patients through exercises and care plans, helping them feel confident and empowered. Coordinate day-to-day operations: schedule appointments, update records, manage flow, and support clinic events. Collaborate with a high-energy team to create a positive, healing environment every day. YOUR FUTURE STARTS HERE. We're on a mission to build a network of exceptional teams who elevate treatment standards, empower people to reach their mobility goals, and make chiropractic care a cornerstone of community wellness. Our vision? To inspire and empower people to heal naturally, live vibrantly, and function at their highest potential. Whether you're starting your career or ready for your next step, this is more than a job - it's your opportunity to inspire wellness, uplift your community, and grow a career you're proud of. Apply NOW to become a Patient Experience Coordinator and help patients feel seen, heard, and healed - one visit at a time! Additional Information All your information will be kept confidential according to EEO guidelines. Disclaimer All team members agree to consistently support compliance and TVG-Medulla, LLC policies and Standards of Excellence with regard to maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, adhering to applicable federal, state, and local laws and regulations, accreditation, and licenser requirements (if applicable), and Medulla procedures and protocols. Must perform other related duties and assist with project completion as needed. Team member may be required to provide necessary information to complete a DMV (or equivalent agency) background check.

Patient Care Coordinator - Carmel Eyecare About Us: At Carmel Eyecare, we pride ourselves on delivering exceptional patient experiences in a welcoming and professional environment. Our team is passionate about eye health and dedicated to providing top-notch care to every patient who walks through our doors. Position: Patient Care Coordinator Location: Carmel, IN Type: Part-Time Job Overview: We are seeking a fun, outgoing, and friendly personality to join our team as a Patient Care Coordinator. This role is the first point of contact for our patients and is essential in creating a warm, welcoming, and organized environment. The right candidate will love interacting with people, enjoy multitasking, and thrive in a busy, team-oriented setting. Key Responsibilities: Greet patients warmly and make them feel at ease upon arrival. Check patients in and out with accuracy and efficiency. Verify insurance and update patient records. Schedule appointments and manage the daily patient flow. Assist patients with forms, billing questions, and general inquiries. Communicate effectively with doctors, technicians, and other team members to ensure smooth patient care. Maintain a clean, welcoming front desk and reception area. Uphold confidentiality and compliance with HIPAA and office policies. Qualifications: Strong customer service skills with a positive, professional attitude. Excellent communication and interpersonal skills. Ability to multitask and remain organized in a fast-paced environment. Comfortable using computers, scheduling software, and basic office equipment. Team player with a willingness to learn and grow. What We're Looking For: We're not just looking for someone to sit at the front desk-we want a people person who enjoys helping others, can keep things running smoothly, and adds a little fun and positivity to our patients' day. Perks of Joining Our Team: Competitive pay Employee discounts on eye care and eyewear Supportive, team-oriented environment

Job Details 105-00-Greenwood - Greenwood, IN 105-01-Mooresville - Mooresville, INDescription Job Title: Patient Service Representative Reports To: Practice Manager Join a team that cares for your community - and for you! At Allergy Partners, we are dedicated to improving the lives of our patients through compassionate, personalized allergy and asthma care. As part of the nation's largest allergy practice, our team combines the resources of a trusted network with the close-knit feel of a local office. We take pride in serving our community, building lasting relationships with patients and families, and being a trusted partner in their long-term health. Within our practice, we foster a supportive and collaborative work environment where every team member plays a vital role in creating excellent patient experiences. Joining our team means being part of a workplace that values professional growth, teamwork, and a true commitment to making a difference both inside and outside the clinic. Employee Benefits Allergy Partners is happy to provide the following benefits for our employees: Full-Time 401(k) Health Insurance Paid Time Off Paid Holidays Vision Insurance Health Savings Account (HSA) Dental Insurance Life Insurance Disability Insurance Part-Time 401(k) Paid Time Off Paid Holidays COMPENSATION INFORMATION Actual compensation may vary depending on job-related knowledge, skills, and experience. Job Summary With a customer service orientation-register patients, answer the telephone, prepare the office for the day, schedule patient appointments, collect payment at the time of service, and post charges and payments. Employee will balance all transactions daily according to Allergy Partners policy and procedure. Employee will schedule patient follow-up appointments and facilitate referral requests and test scheduling. Key Responsibilities Answers the telephone professionally and pleasantly. Efficiently screens and directs calls and makes appointments as necessary. Screens visitors and responds to routine requests for information from patients and vendors. Maintains office equipment and office supplies in the front office areas. Ensures all faxes are cleared off the machine and are distributed throughout the day. For those practices utilizing electronic fax capabilities, ensures that electronic files are routed appropriately. Opens, date stamps, and delivers mail daily as assigned. Assembles files and maintains integrity of patient charts by ensuring documents are filed in the correct patient chart. Runs reports and prepares patient encounters for the next day. Responds to medical records requests in accordance with Allergy Partners policy. Keeps the patient reception area neat and clean at all times throughout the day. Schedules patient appointments: explains to patients which pieces of information they are to bring or complete prior to an appointment, provides a range of potential charges for the visit and the patient's estimated financial obligation/good faith estimate, provides patients several scheduling options, follows approved scheduling guidelines, prepares and sends out all appropriate information to patients. Greets patients as they arrive for scheduled appointments. Ensures registration forms and other patient paperwork is complete and up to date. Verifies demographic and insurance information for new and established patients according to protocol; ensures current indexing of insurance and identification documentation into the practice management system. Check out patients and collect payment from patients at the time of their visit and provides patients with a receipt. Collection should be made on past due balances as well as current dates of service. Arranges for payment plans according to Allergy Partners policy. Ensures proper posting of charges into the practice management system daily as assigned. Balances daily over-the-counter transactions and reconciles encounters with payment transactions; prepares deposit slip and delivers "daily close" packet to the Manager or central Administration as appropriate. “Closes” the office each day, according to protocol. Determines uncollectible balances and refers such accounts to the Practice Manager. Assists in other front office duties at the request of the Practice Manager. Identify the patient's referring and primary care providers and ensure the contact information is correctly entered into practice management system and EMR prior to the provider seeing the patient so that the provider can promptly send letters and/or office visit notes once the patient encounter has been completed. Other Responsibilities Facilitates any physician requests throughout the day. Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by Allergy Partners. Maintains detailed knowledge of practice management, electronic medical record, and other computer software as it relates to job functions. Assists the clinical staff in contacting emergency services and participates in anaphylaxis drills as required. Helps to monitor patient waiting areas and facilitates proper patient flow. Attends all regular staff meetings. Performs all other tasks and projects assigned by the Practice Manager. Completes all assigned AP training (such as CPR, OSHA, HIPAA, Compliance, Information Security, others) within designated timeframes. Complies with Allergy Partners and respective hub/department policies and reports incidents of policy violations to a Supervisor/Manager/Director, Department of Compliance & Privacy or via the AP EthicsPoint hotline. Maintain compliance with all policies and procedures, actively participate in enforcement of all ongoing Cybersecurity efforts to ensure safe and secure IT systems for all employees and clients at Allergy Partners. Remain vigilant and aware of new threats and assist the company by fulfilling an active role in observing, enforcement and reporting of cybersecurity incidents, efforts, programs and fulfill required training on a timely basis as required by frequency and due dates. Supervisory Responsibilities This job has no supervisory responsibilities. Physical Demands Position requires full range of body motion including manual and finger dexterity and eye-hand coordination. Involves standing and walking. Employee will occasionally be asked to lift and carry items weighing up to 30 pounds. Normal visual acuity and hearing are required. Employee will work under stressful conditions and be exposed to bodily fluids on a regular basis. Working Conditions Work is performed in a reception area and involves frequent contact with patients. Work may be stressful at times. The employee must be comfortable dealing with conflicts and asking patients for money. Interaction with others is constant and interruptive. Contact involves dealing with sick people. Qualifications Qualifications & Experience Minimum of two years of experience in a medical office or customer service position. Proven success asking for payment, making change, and balancing a cash drawer. Working knowledge of basic managed care terminology and practices. Familiarity with scheduling and rearranging appointments effectively. Comfortable using email, word processing and interacting with Internet applications. Working knowledge of practice management and electronic health record software. GE Centricity is a plus. Proven experience handling challenging patients/customers and dealing with conflict in elevated/stressful situations. Ability to perform multiple and diverse tasks simultaneously - with accuracy and efficiency. Neat, professional appearance. Strong written and verbal communication skills. Bi-lingual is a plus, not required Educational Requirements • High school diploma required. Beware of Hiring Scams: Allergy Partners will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to **********************************. All of our legitimate openings can be found on the Allergy Partners Career Site (******************************************

Skinfinity Spa is seeking a dedicated and passionate Patient Care Coordinator to join our rapidly expanding team with boundless growth opportunities. This role offers $100,000+ OTE (On Target Earnings) annually, combining a competitive base salary with uncapped commission potential. This is an exciting opportunity for individuals who excel in sales and customer engagement within the wellness industry. As a Patient Coordinator, you will be responsible for promoting and selling our treatments, packages, and skincare products, while also overseeing sales strategies to drive client satisfaction and revenue growth. Your expertise will play a key role in increasing bookings, expanding our client base, and ensuring the success of our spa services. Key Responsibilities: Promote and sell spa services, treatments, and packages to new and existing clients. Build and maintain strong relationships with clients to encourage repeat business and ensure satisfaction. Meet or exceed sales targets by understanding client needs and providing tailored recommendations. Deliver excellent customer service by handling inquiries, resolving concerns, and ensuring a positive client experience. Collaborate with the team to develop and execute promotions and strategies to attract and retain customers. Stay up-to-date on all spa services, products, and industry trends to effectively communicate their benefits. Requirements: Proven experience in sales or customer service in the wellness, spa, or hospitality industry. Strong communication and interpersonal skills. Ability to build positive customer relationships and understand client preferences. Goal-oriented with a drive to meet and exceed sales targets. Knowledge of spa treatments and wellness trends is a plus. A proactive, self-motivated, and energetic attitude. Strong organizational and time management skills. Job Type: Full-Time (Availability to work 1 day on weekends) Compensation and Benefit: Base Salary: $3,000/month +commission OTE (On Target Earnings): $100,000+ per year with base salary plus commission. Address of the Spa: 13590 N. Meridian Street, Suite 104, Carmel, IN 46032

Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proactive by nature? Do you have a passion for health and wellness and love sales? If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you.At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career. We have continued to advance the quality and availability of Chiropractic care in the Wellness industry. Schedule: Part time - includes some weekdays and weekends Pay: $15 - $17/hr Bonus Potential What we are looking for in YOU and YOUR skillset! * Driven to climb the company ladder! * Possess a winning attitude! * Have a high school diploma or equivalent (GED). * Complete transactions using point of sale software and ensure all patient accounts are current and accurate * Have strong phone and computer skills. * Have at least one year of previous Sales Experience. * Participate in marketing/sales opportunities to help attract new patients into our clinics * Be able to prioritize and perform multiple tasks. * Educate Patients on wellness offerings and services * Share personal Chiropractic experience and stories * Work cohesively with others in a fun and fast-paced environment. * Have a strong customer service orientation and be able to communicate effectively with members and patients. * Manage the flow of patients through the clinic in an organized manner Essential Responsibilities * Providing excellent services to members and patients. * The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals. * Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor. * Answering phone calls. * Re-engaging inactive members. * Staying updated on membership options, packages and promotions. * Recognizing and supporting team goals and creating and maintaining positive relationships with team members. * Maintain the cleanliness of the clinic and organization of workspace * Confident in presenting and selling memberships and visit packages * Keeping management apprised of member concerns and following manager's policies, procedures and direction. * Willingness to learn and grow * Accepting constructive criticism in a positive manner and using it as a learning tool. * Office management or marketing experience a plus! * Able to stand and/or sit for long periods of time * Able to lift up to 50 pounds * Upholding The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY About The Joint Chiropractic The Joint Corp. revolutionized access to chiropractic care when it introduced its retail healthcare business model in 2010. Today, it is the nation's largest operator, manager and franchisor of chiropractic clinics through The Joint Chiropractic network. The company is making quality care convenient and affordable, while eliminating the need for insurance, for millions of patients seeking pain relief and ongoing wellness. With more than 700 locations nationwide and nearly 11 million patient visits annually, The Joint Chiropractic is a key leader in the chiropractic industry. Ranked number one on Forbes' 2022 America's Best Small Companies list, number three on Fortune's 100 Fastest-Growing Companies list and consistently named to Franchise Times "Top 400+ Franchises" and Entrepreneur's "Franchise 500" lists, The Joint Chiropractic is an innovative force, where healthcare meets retail. For more information, visit ***************** Business Structure The Joint Corp. is a franchisor of clinics and an operator of clinics in certain states. In Arkansas, California, Colorado, District of Columbia, Florida, Illinois, Kansas, Kentucky, Maryland, Michigan, Minnesota, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Washington, West Virginia and Wyoming, The Joint Corp. and its franchisees provide management services to affiliated professional chiropractic practices. You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.

Patient Care Coordinator At Beltone, we deliver premium patient care by fostering a collaborative, empowering work environment. Our commitment to innovative hearing technology and exceptional service drives our success. Responsibilities Administrative Support: Perform a range of office tasks efficiently. Patient Assistance: Support the Hearing Care Professional in guiding patients and serve as their primary liaison. Appointment Management: Optimize scheduling to maximize test opportunities and track patient engagement. Marketing & Sales: Assist with local marketing efforts, cultivating new community relationships and referrals. Communication: Handle incoming calls and follow up with patients professionally. Documentation & Compliance: Process clinic forms accurately to ensure HIPAA and state law compliance, including verifying patient eligibility. Financial Processing: Manage payments, reconcile cash balances, and oversee inventory. Office Environment: Maintain a clean, welcoming workspace. Qualifications High School diploma or equivalent required. Preferred: 2 years' experience in office administration, sales, or customer service. Proficiency in MS Office. Flexibility to work varying hours. Competencies Strong customer service orientation. Team player with a positive, enthusiastic attitude. Self-motivated, organized, and decisive. Join Beltone and grow professionally in a dynamic environment where your skills contribute to superior patient care. We are an Equal Opportunity Employer and welcome applicants from diverse backgrounds.

Job Description Avon, Indiana Are you passionate about creating positive experiences and ready to make a difference in people's lives? We're dedicated to offering exceptional care and fostering a supportive and empowering work culture. Join us, and be the welcoming face of our practice! Why Work with Us? A culture that values collaboration and growth A chance to make a genuine impact on patient experiences Opportunities to be involved in local marketing and community outreach What You'll Do: Greet patients warmly, assist with appointments, and support the Hearing Care Professional Manage schedules, ensure follow-up calls, and track patient appointments Assist in developing new patient referrals and community partnerships Maintain organized, accurate clinic documentation for compliance Handle payment processing, verify eligibility, and keep a welcoming office environment Who You Are: Customer-Focused: You excel at creating memorable patient experiences Team-Oriented: You bring an enthusiastic and positive approach Self-Motivated: You're organized, proactive, and a quick problem-solver Experience Required: 2 years in office administration, sales, or customer service preferred; high school diploma or equivalent required Tech-Savvy: Comfortable with MS Office We're an Equal Opportunity Employer and welcome all applicants.

Indianapolis 5230 Lauth Medical Arts Building 5230 E Stop 11 Rd Indianapolis, Indiana 46237 When people come into a doctor's office or hospital, they need to be greeted by a competent professional with a warm personality. The kind of person who can find the answers to their questions, handle their registration pleasantly and efficiently, and send them home with a sincere goodbye. It's not the job for everyone - but it might be just the right job for you. WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT Patient Service Representative II, Full Time, Family Practice Residency, Monday through Friday * Provide exemplary customer service; greet and direct patients, family members, and other visitors. * Answer incoming calls; respond to inquiries, or direct caller to appropriate staff for assistance. * Schedule appointments and accurately enters data into scheduling system. * Register patients and enters or updates demographic and insurance information into EMR system. * Communicate with clinical staff to maintain patient flow and update waiting patients. * Collect patient payments; applies payments and adjustments to patient accounts. * Balance daily encounter forms and cash drawers. Qualifications * Required High School Diploma/GED * 2 years Primary Care/Office Preferred * 2 years Customer Service Preferred * Basic Life Support Program (BLS) - American Heart Association TRAVEL IS REQUIRED: Never or Rarely EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.

Job Title: Patient Service Representative II Type: This is a full-time position, normal days and hours of work are Monday-Friday 8 a.m.-5p.m. Classification: Non-exempt Summary/Objective: Responsible for clinical support of the medical office Supervision Received: Reports to Office Manager and/or Team leader. Supervision Exercised: None. Essential Functions: Assigned as Triage: Triage and return patient calls with information provided by and at the direction of the physician. Reviews patients chart and collects all pertinent information for physician. Educates patients and families as appropriate. Documents patient information and care provided in patient record. Transmits medical information to requesting parties via secure email or fax. Reviews each chart for accuracy and completion before releasing the chart for a patient visit. Arranges charts in Assigned as Test Scheduling: Schedules all outpatient tests/procedures. Completes MRI logs and sends paperwork to appropriate person. Obtains all pre-certification required for appointments and testing. Assigned as Runner: Maintains a consistent flow of patients to exam room, takes vitals, documents information for providers. Transmits medical information to requesting parties via secure email or fax. Arranges charts in chronological order. Reviews each chart for accuracy and completion before releasing the chart for a patient visit. Cleans and stocks exam rooms, including dictation areas. Prepares exams rooms for procedures. Maintains pharmaceutical closet by keeping it organized and disposing of expired medication. Uses computer system to generate information necessary for billing purposes and enters referral information. Collects Co-pays and previous balances on account. Maintains clean, orderly waiting area, including reading materials. Supplements office staff as reception tasks permit by assisting with photocopying, computer input, typing, and scheduling appointments as needed. Prints and distributes schedules for the following day to appropriate employees and physicians. Provides continuity of care. The jobholder must demonstrate current competencies applicable to job position. Must complete an accredited medical terminology course Education: High school diploma or GED; CMA, RMA, ABR-OE, CNA or QMA REQUIRED. Experience: Minimum of 6 months experience in a clinical (public heath) setting and clerical experience. Knowledge: Knowledge of reception tasks, clinic policies/procedures, paperwork processing. Knowledge of office equipment, including phone and computer. Knowledge of patient service concepts and techniques. Knowledge of HIPAA regulations. Knowledge of medical terminology. Skills: Skill in using office equipment satisfactorily and handling paperwork/filing adequately. Skills in using EMR's/EHR's. Skill in patient service principles by creating a pleasant office environment. Abilities: Ability to communicate clearly and professionally in person, on the phone and email. Ability to establish/maintain cooperative relationships with the patients, physicians and staff. Ability to organize and prioritize tasks effectively. Ability to read, listen, understand and follow oral/written instructions. Can file correctly by alphabet or numeric filing system. Travel: Minimal travel between JWM offices by personal vehicle. Must have valid driver's license and current auto insurance. Work Environment: This job operates in a clinical office setting within a confined cubical area. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is role requires one to sit, stand and walk for 8-9 hours per day. This would require the ability to lift patients in emergency situations (50+ lbs.), open filing cabinets and bend or stand on a stool as necessary. This role requires full range of motion, manual dexterity, and hand-eye coordination. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working condition may change as needs evolve at any time with or without notice. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve. Requirements Education: High school diploma or GED; CMA, RMA, ABR-OE, CNA, QMA or equivalent certification REQUIRED.

Job Description Cummins Behavioral Health Systems, Inc. is seeking an experienced office professional for a rewarding career as School Based Access Representative to provide services at our office located in Marion County. This hybrid position plays a key role in helping individuals both in-person and virtually. You must reside or be willing to re-locate to Indiana. Job Summary: The Access Representative performs essential office functions pertaining to assisting people who are seeking services in accessing the admission process, scheduling services, and answering phones. The hybrid schedule is a minimum of 2 days/week in office in Marion County are required with up to 3 days remote/week. The first 2-3 months will require full-time in-office work for training. Essential Functions: 1. Greet visitors in a courteous and professional manner ensure that the Visitor Sign-in Policy and Procedures is followed. 2. Answer phones in a courteous, professional manner and transfer call as needed. Routinely check voice mail throughout day and complete needed follow-up. 3. Intakes: Explain new consumer intake process and have consumer complete information on tablet, computer and/or on paper including all required paperwork based on payor source if needed. Get insurance information. Let Virtual Open Access (VOA) know consumer is ready and place in a clean room when directed. 4. Check-in consumers for appointments: tag consumer as arrived, check for flags in the system for information needed from consumer, and collect fees for service and print receipt. 5. Schedule appointments for clinicians, print consumer's future appointments/excuse letters. Reschedule appointments when providers are out of the office or when office is closed. 7. Send, Scan, Log documents into the chart as needed. 8. Support virtual meetings and communication with clients and staff as needed using platforms such as Microsoft Teams and Doxy.me. Additional Responsibilities: May be assigned other responsibilities as designated by supervisor. Education and/or Experience: Experience in medical or behavior health office is desired; Previous experience with Microsoft Word and Excel; Previous experience with virtual platforms such as Doxy.me is preferred; and High School graduate or equivalent preferred. Bilingual preferred but not required. Knowledge, Skills & Abilities: Kind to others: Friendly, welcoming and warm; A desire to help others. Courteous Communication: Respectful customer service. Basic Computer Skills: Ability to collect information and document in an electronic health record system As a proud recipient of Platinum level certification for Mental Health America's Bell Seal for Workplace Mental Health, Cummins Behavioral Health Systems puts mental health at the forefront of employee health and well-being. Cummins is one of the State's top-rated community behavioral health and addiction providers in Customer Satisfaction as recognized by the Indiana Division of Mental Health and Addiction. Benefits Include: Competitive salaries Comprehensive insurance packages include major medical, vision, dental and prescription drug coverages Excellent work life balance Generous paid time starting with 23 days for sick, personal or vacations time 8 paid holidays Employer matching contributions into your 401K program Cummins is a qualifying employer for Public Service Loan Forgiveness programs. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Powered by ExactHire:186599

Reports To: Manager of Patient Access Summary: The Patient Access Representative plays a vital role in ensuring an efficient and accurate patient registration process while delivering exceptional customer service. This role supports both the hospital department (which operates 24/7) and outpatient clinics (which operate during scheduled hours). Staff will be scheduled according to the needs of both areas. Representatives are cross-trained across multiple registration areas, requiring flexibility and adaptability to support patient care across all settings. Key Responsibilities: Facilitate registration ensuring accurate and timely registration and completion of forms. Ensure accurate data collection and entry of both demographic and financial information. Conduct overhead paging announcements as required at hospital. Respond to patient, visitor, and vendor inquiries in accordance with hospital policies and procedures. Facilitate vendor sign-in and ensure compliance with hospital protocols. Greet and direct all visitors, providing a welcoming and professional first point of contact. Perform patient check-in, check-out, and registration accurately and efficiently across various departments and clinics. Cross-train across multiple registration areas to provide coverage as scheduled. Process co-pays, provide financial assistance guidance, and support patient financial clearance efforts. Maintain strict compliance with HIPAA regulations and organizational policies. Address and resolve patient inquiries, ensuring a high standard of customer service. Work collaboratively with clinical and administrative teams to optimize the patient access process. Utilize electronic health records (EHR) and other hospital information systems proficiently. Demonstrate professionalism, accountability, and a patient-centered approach in all interactions. Answer and operate the hospital switchboard and hospital/ clinic phones efficiently, directing calls as necessary (Emergency Check-in only). Work Schedule: Department is 24/7; position is required to work any shift necessary to support our patient volumes SKILLS # ABILITIES Education High school diploma or equivalent required; Associate#s degree in healthcare administration or related field preferred. Experience Minimum of 1#2 years of experience in patient registration, healthcare customer service, or a related field. Strong understanding of medical insurance verification, billing processes, and hospital registration workflows. Ability to work flexible schedules to support registration areas. Excellent communication, problem-solving, and multitasking skills. Proficiency in electronic health records (EHR) systems and hospital information software. Ability to work independently and as part of a dynamic team in a fast-paced environment. Computer Skills Proficient in Microsoft Office, email and basic computer skills for other software used throughout the hospital for your area of responsibility. # Certificates # Licenses N/A Other Requirements Representatives are expected to meet performance goals while demonstrating teamwork, professionalism, and adaptability across both hospital and clinic registration areas. Staff schedules will be assigned based on departmental and clinic needs to ensure smooth patient flow and balanced workload coverage. Annual evaluations will focus on accuracy, customer service, teamwork, adaptability, and contributions to department and clinic success. Opportunities for growth and development will be provided through training, cross-coverage, and ongoing feedback to support professional advancement. Consistently meeting expectations demonstrates readiness for greater responsibility and continued career growth within the organization. * * Reports To: * Manager of Patient Access * Summary: * The Patient Access Representative plays a vital role in ensuring an efficient and accurate patient registration process while delivering exceptional customer service. This role supports both the hospital department (which operates 24/7) and outpatient clinics (which operate during scheduled hours). Staff will be scheduled according to the needs of both areas. Representatives are cross-trained across multiple registration areas, requiring flexibility and adaptability to support patient care across all settings. Key Responsibilities: * Facilitate registration ensuring accurate and timely registration and completion of forms. Ensure accurate data collection and entry of both demographic and financial information. * Conduct overhead paging announcements as required at hospital. * Respond to patient, visitor, and vendor inquiries in accordance with hospital policies and procedures. * Facilitate vendor sign-in and ensure compliance with hospital protocols. * Greet and direct all visitors, providing a welcoming and professional first point of contact. * Perform patient check-in, check-out, and registration accurately and efficiently across various departments and clinics. * Cross-train across multiple registration areas to provide coverage as scheduled. * Process co-pays, provide financial assistance guidance, and support patient financial clearance efforts. * Maintain strict compliance with HIPAA regulations and organizational policies. * Address and resolve patient inquiries, ensuring a high standard of customer service. * Work collaboratively with clinical and administrative teams to optimize the patient access process. * Utilize electronic health records (EHR) and other hospital information systems proficiently. * Demonstrate professionalism, accountability, and a patient-centered approach in all interactions. * Answer and operate the hospital switchboard and hospital/ clinic phones efficiently, directing calls as necessary (Emergency Check-in only). * Work Schedule: * Department is 24/7; position is required to work any shift necessary to support our patient volumes * SKILLS & ABILITIES * Education * High school diploma or equivalent required; Associate's degree in healthcare administration or related field preferred. * Experience * Minimum of 1-2 years of experience in patient registration, healthcare customer service, or a related field. * Strong understanding of medical insurance verification, billing processes, and hospital registration workflows. * Ability to work flexible schedules to support registration areas. * Excellent communication, problem-solving, and multitasking skills. * Proficiency in electronic health records (EHR) systems and hospital information software. * Ability to work independently and as part of a dynamic team in a fast-paced environment. * Computer Skills * Proficient in Microsoft Office, email and basic computer skills for other software used throughout the hospital for your area of responsibility. * * Certificates & Licenses * N/A * Other Requirements * Representatives are expected to meet performance goals while demonstrating teamwork, professionalism, and adaptability across both hospital and clinic registration areas. * Staff schedules will be assigned based on departmental and clinic needs to ensure smooth patient flow and balanced workload coverage. * Annual evaluations will focus on accuracy, customer service, teamwork, adaptability, and contributions to department and clinic success. * Opportunities for growth and development will be provided through training, cross-coverage, and ongoing feedback to support professional advancement. * Consistently meeting expectations demonstrates readiness for greater responsibility and continued career growth within the organization.

COMPANY BACKGROUND TVG-Medulla, LLC is a multi-site healthcare management organization, with an emphasis on providing managed services to chiropractic providers. Medulla provides managed services such as Sales & Marketing, Billing, IT, HR, and Finance to three chiropractic brands, operating under the names of Chiro One, MyoCore, and CORE Health Centers. Medulla is comprised of 830+ employees, with corporate headquarters in Oak Brook, IL and 150+ clinic locations in Illinois, Indiana, Wisconsin, Missouri, Kansas, Kentucky, West Virginia, Texas, Oregon, Washington, and Alaska. TVG-Medulla is a rapidly growing organization, realizing 30%+ growth year-over-year, through a combination of both organic and acquisitive growth. As the organization continues to expand and enter new markets, it seeks a strong strategic COO to lead the operations function. Our vision is to inspire and empower people in our communities to heal, live and function better. Job Description Where Purpose Meets Growth. Where Passion Fuels Healing. Are you passionate about helping people live healthier, fuller lives? Whether you're just beginning your career journey or bringing years of experience - we're looking for YOU. At our clinic, we don't just care for patients - we champion them . As a Patient Experience Coordinator , you'll be a key player in a fast-paced, mission-driven team that transforms lives every single day. This is your chance to make a meaningful impact while building a career you love! WHO YOU ARE You're a natural people-person with a heart for service and a hunger for growth. You love learning, crave purpose in your work, and find joy in helping others thrive. You're perfect for this role if you are: Energetic, outgoing, and a team player A clear communicator and compassionate listener Detail-oriented and organized, even in a busy setting Calm under pressure, with the ability to multitask Inspired by wellness, movement, and human connection Eager to grow into leadership, clinical training, or patient care roles over time No prior experience? No problem. We'll teach you everything you need to know through our paid onboarding and training program and support you with continuing education. WHY YOU'LL LOVE WORKING HERE Full-time position with a flexible 4 or 5-day work week Starting pay at $17/hour with a path to get you to $18.00 within the first 6 months. Clinics are open Monday-Thursday and Saturday mornings Monday-Thursday 7am-11:30am; 2:30pm-8pm; one Friday per month 7am-10am. Some weekends, optional. (Hours may vary by location) PTO, and holiday pay for select company holidays Our Benefits package includes health, dental, vision, long-term disability, short-term disability, 401K Complimentary Chiropractic Care for you and your family Profit Sharing Incentive Program Career mapping & growth program - get on the fast track to increasing your skills, your responsibilities, and your income Ongoing mentorship and leadership development - we invest in YOU! WHAT YOU'LL DO Be the friendly, knowledgeable face patients trust - greeting, supporting, and encouraging them from check-in to check-out. Learn hands-on clinical skills and therapeutic techniques from expert chiropractors - no prior healthcare experience needed! Coach and guide patients through exercises and care plans, helping them feel confident and empowered. Coordinate day-to-day operations: schedule appointments, update records, manage flow, and support clinic events. Collaborate with a high-energy team to create a positive, healing environment every day. YOUR FUTURE STARTS HERE. We're on a mission to build a network of exceptional teams who elevate treatment standards, empower people to reach their mobility goals, and make chiropractic care a cornerstone of community wellness. Our vision? To inspire and empower people to heal naturally, live vibrantly, and function at their highest potential. Whether you're starting your career or ready for your next step, this is more than a job - it's your opportunity to inspire wellness, uplift your community, and grow a career you're proud of. Apply NOW to become a Patient Experience Coordinator and help patients feel seen, heard, and healed - one visit at a time! Additional Information All your information will be kept confidential according to EEO guidelines. Disclaimer All team members agree to consistently support compliance and TVG-Medulla, LLC policies and Standards of Excellence with regard to maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, adhering to applicable federal, state, and local laws and regulations, accreditation, and licenser requirements (if applicable), and Medulla procedures and protocols. Must perform other related duties and assist with project completion as needed. Team member may be required to provide necessary information to complete a DMV (or equivalent agency) background check.