Patient care coordinator jobs in Indio, CA

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Patient Care Coordinator

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Patient Access Representative

Clinical Coordinator (RN) - Extended Care
Hi-Desert Continuing Care Center
Patient care coordinator job in Thousand Palms, CA
Join our dedicated healthcare team where compassion meets innovation! As a Registered Nurse with us, you'll have the opportunity to make a meaningful impact in patients' lives while enjoying a supportive work environment that fosters professional growth and work-life balance. Ready to be a vital part of our mission? Apply today and bring your passion for nursing to a place where it truly matters! At Hi-Desert Continuing Care Center, we understand that our greatest asset is our dedicated team of professionals. That's why we offer more than a job - we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include: Medical, dental, vision, and life insurance 401(k) retirement savings plan with employer match Generous paid time off Career development and continuing education opportunities Health savings accounts, healthcare & dependent flexible spending accounts Employee Assistance program, Employee discount program Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance Note: Eligibility for benefits may vary by location and is determined by employment status Primary Duties · Leads by example to promote excellence in resident care. Model a professional demeanor and act as a mentor. · Assumes leadership role for daily operations and takes appropriate action. · Demonstrates ability to delegate and achieve results through others. · Evaluates the quality and appropriateness of healthcare using root cause analysis and monitors outcome trends. · Demonstrates understanding of and ensures compliance with all State, Federal requirements. · Facilitates and participates with the nursing staff in daily care risk identification and resolution, including communication with the patients, families and physicians. · Involves staff in problem solving and resolution of patient/family and staff complaints/concerns. · Collaborates with the Director of Nursing and others in planning, implementation and evaluation of patient care delivery. · Ensures accountability for professional practice. · Flexes hours when necessary to accommodate staff education; to address patient care issues; and to meet NHPPD. · Rounds on residents, nursing staff, and families daily to ensure good outcomes. Supervises nursing staff, assists with hiring, education and disciplinary action of nursing staff. Completes performance evaluations, and supervises scheduling. · Participates in weekend clinical coverage and “on call” rotation ensuring continuity of patient care, staff supervision and availability of nursing leadership to families and residents. · Ensure patients have needed supplies, medications, and equipment to properly manage care. · Makes daily rounds and spot checks documentation accuracy and completeness on new admissions, patients with change of condition (COC), patients triggering occurrence investigations, and patients to be discharged. · Visits each newly admitted patient as soon as possible upon arrival, validating accuracy of essential\ audits and implementation of risk reducing measures. · Oversees and evaluates systems for patient and staff data collection, information systems, and processes to support the practice of nursing and care delivery. · Oversees and evaluates systems for discharge planning and communication to be released with the resident/patient. · Ensures staff competency are given and staff is able to respond to emergencies. · Ensures infection prevention control standards and biohazard waste procedures are followed. · Oversees adequacy and appropriateness of staffing and scheduling personnel with scope of practice, competencies, patient needs and complexity of care. · Assures accuracy of the midnight census through understanding and education of the hospital systems. · Counsels/ write ups for personnel under their supervision as necessary. · Other duties as assigned. · Demonstrates the ability to coordinate response to emergencies in a calm and efficient manner. · Understands and demonstrates ability to work within the departmental budget. Shift: Rotate, 7:00am to 7:30pm and 7:00pm to 7:30am Job Type: Full Type Hours: 12 Position Summary: The RN Supervisor oversees the care management of a population of patients within an assigned area, unit or clinical function. The position conducts the nursing process-assessment, planning, implementation and evaluation-under the scope of the RN licensure. The position coordinates resource utilization, timely and appropriate care interventions, and interdisciplinary communication to enhance patient and family satisfaction. Minimum Education/Certification · Associate Degree · Current California Registered Nurse License (RN) · BLS Certification Minimum Experience · 2 years' experience as an RN · Previous Subacute/ventilator experience preferred #LI-AM7 Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E-Verify program. Follow the link below for additional information. E-Verify: ***************************** The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations. ********** Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
$45k-68k yearly est. Auto-Apply 10d ago
Patient Care Coordinator
Arrowhead Orthopaedics 4.2
Patient care coordinator job in Hemet, CA
Full-time Description Patient Care Coordinator It is our goal to provide the finest Orthopaedic care possible. This philosophy requires that all office staff and providers be sensitive and responsive to patients' needs and preferences. To ensure that we hire and retain the quality of staff needed for implementing our philosophy of service, we have adopted the following for this position. The position requires that the employee be available forty hours per week, and that also the employee be flexible in his/her schedule to provide efficient service for the group. The employee however, will be expected to work no more than five days per week. Many of the responsibilities require that you have a working knowledge of computers and the ability to learn the proper use of the programs utilized in this office, or those that which may be necessary to meet the needs of the practice. The hours, pay scale, and benefits will be defined as agreed upon. RESPONSIBILITIES: Work is primarily performed in the Clinic located in Arrowhead Orthopaedics offices. The quality of duties performed is needed to be at a high level. The employee will come into contact on a daily basis with confidential patient files. The Patient Care Coordinator must be able to handle this information with the highest degree of privacy, discretion, and professionalism. The Patient Care Coordinator is responsible for accomplishing the duties set forth below: Confirm that insurance policies are active and registered correctly for the scheduled DOS. Update patient insurance information, including copayments and financial obligations due at time of service. Communicate with patients regarding high deductibles and cash rate amounts due. Notify patients of any issues with insurance verification or policy termination and provide options such as updating insurance or discussing cash rates. Add pop-up alerts for the Front Office when additional insurance information is needed or when patients are unreachable. Request and obtain follow-up visit authorizations via insurance carriers, online portals, or primary care providers. Secure authorizations for new patient visits via insurance carriers, online portals, or primary care providers. Create and manage referral modules based on authorizations and link them to the upcoming appointments. Follow established workflow Obtain pre-certifications/authorizations for recommended treatments via insurance carriers, primary care providers, or online portals. Use Healow Messenger to notify patients when treatment requests are submitted and when approvals are received. Follow up on submitted requests within 7-14 days. Route approved authorizations to he patient's chart for processing. Coordinate care by faxing approvals and treatment orders to appropriate facilities and informing patients of the next steps. Notify medical assistants, providers, and patients of any treatment denials and schedule necessary follow-up appointments. Follow established workflow for Workers' Compensation treatment request and delays. Resolve treatment orders within 14 days; no orders should remain open past 30 days. Will be responsible for scheduling or rescheduling appointments based on treatment coordination, insurance eligibility, or authorization issues. Follow established workflows when booking appointments. RELATIONSHIPS: The Patient Care Coordinator should observe and conduct the following relationships: The employee shall be responsible directly to the Patient Care Coordinator Manager. The employee shall report to the Patient Care Coordinator Manager and his/her assignees any progress, reports, requests, concerns, problems, and/or expectations in relation to the responsibilities of the position. Such communication may be verbal or written as deemed necessary by the employee or as directed by the Patient Care Coordinator Manager or his/her assignee. The employee shall interact with other office and clinical staff in the Practice. Such interactions should be collegial, professional, and contributing to the safety and pleasantness of the work environment at Arrowhead Orthopaedics. The employee shall interact with patients, medical groups, adjustors, nurse case managers, hospitals, and Primary Care Physicians and their offices. Such communication should always reflect the total commitment of the office to quality care and customer satisfaction. All communication should be professional and any unresolved conflicts are to be reported to the Patient Care Coordinator Manager This in no way states or implies that these are the only duties to be performed by this employee. The Patient Care Coordinator will be required to follow any other instructions and to perform any other related duties as assigned by the supervisor and his/her assignees. Arrowhead Orthopaedics reserves the right to update, revise or change this job description and related duties at any time. Requirements Skill Requirements: Education: High school diploma or equivalence. The ability to type 40 words per minute. Skill in operating a computer and scanner, as well as software programs including Microsoft Outlook and preferably Practice Partner. Telephone etiquette, superior customer service, and professional communication skills are required. Must be flexible and able to multitask in a stressful setting. Bilingual English/Spanish Typical Physical Demands: Requires sitting and walking, with daily occasional stooping, reaching, and bending. Occasional lifting up to thirty pounds. Hearing must be in the normal range for telephone and personal communication. Requires manual dexterity sufficient to operate keyboards and other office equipment.` Salary Description $21+
$36k-53k yearly est. 60d+ ago
Scheduling Specialist
Welbehealth
Patient care coordinator job in La Quinta, CA
Job Description The WelbeHealth PACE program helps seniors stay in their homes and communities by providing medical care and community-based services. We provide all-inclusive care for seniors including medical, dental, physical therapy, and much more. Our core values and participant focus lead the way no matter what. Our Scheduling Specialist is a critical team member who will ensure that Welbe participants receive care in a timely manner. The Scheduling Specialist's primary focus includes coordinating participant care, scheduling, and maintaining accurate team member availability for participant appointments. The Scheduling Specialist will also handle cancellations and rescheduling requests, reminder calls to participants regarding future appointments, and other administrative tasks as directed. Essential Job Duties: Effectively coordinate the scheduling of participant appointments, including trouble-shooting conflicts or urgent needs, communicating with all stakeholders (staff, family, providers, etc.), and meeting appointment turn-around times as outlined in appointment scheduling protocol Address cancellation and rescheduling requests from both staff members and participants, ensuring that changes are appropriately handled and promptly communicated to all relevant parties Answer incoming phone calls, emails, and requests coming into the center as needed Appropriately screen, transfer, resolve, and dispose of calls expeditiously while adhering to all process and documentation standards Maintain and update team member schedule availability in source systems, ensuring that accurate information is reflected for all available time slots Send appointment confirmations and appointment reminders as outlined by department protocols, updating appointments as needed Job Requirements: High school diploma or equivalency required Minimum of one (1) year of experience working in healthcare required Experience in data entry and multiple software platforms, including one (1) year of experience working with an Electronic Medical Record (EMR) · Excellent organizational and communication skills Bilingual English/Spanish preferred Benefits of Working at WelbeHealth: Apply your expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person feels uniquely cared for. Medical insurance coverage (Medical, Dental, Vision) Work/life balance - we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, sick time. Advancement opportunities - We've got a track record of hiring and promoting from within, meaning you can create your own path! And additional benefits Salary/Wage base range for this role is $23.23 - $30.66 hourly + Bonus + Equity. WelbeHealth offers competitive total rewards package that includes, 401k match, healthcare coverage and a broad range of other benefits. Actual pay will be adjusted based on experience and other qualifications. Compensation $23.23-$30.66 USD COVID-19 Vaccination Policy At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations. Our Commitment to Diversity, Equity and Inclusion At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law. Beware of Scams Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to ****************************
$23.2-30.7 hourly Easy Apply 2d ago
Patient Service Representative
Desert Retina Consultants
Patient care coordinator job in Palm Desert, CA
Unifeye Vision Partners is one of the premiere eye care practices in the nation. We believe in One Team, All In. The culture at UVP is one of excellence and teamwork. We are passionate about patient care and dedicated to improving quality of life through life-changing vision procedures and treatments. Unifeye Vision Partners is currently hiring for a Patient Service Representative. SUMMARY This position is responsible for patient check-in, patient check-out, as well as treating all patients in a professional and courteous manner. Review patient chart to verify necessary information and obtain appropriate signatures. Enter new patient information or update existing patient information into computer. Welcome all patients when they enter the office. Essential Responsibilities Responsible for patient check-in, greeting every patient in a pleasant and professional manner Mark arrival time of patients in office and make sure patients have been checked in and roomed. Evaluate chart data to verify all information has been received, completed, and signatures obtained. Verify and scan patient's current insurance card. Verify address, e-mail and phone number. Communicate with patients if there will be a delay. Offer to reschedule if patient unable to stay. Check-out all patients. Schedule follow-up appointments as directed by the physician. Schedule patients for transfer of care and order any required diagnostic testing. Explain all fees and patient financial responsibility. Secure all necessary patient signatures; obtain proper informed consent, and insurance authorization. · Collect fee for services and any past-due balances as required. Ensure patient satisfaction Ensure that proper authorization or referral is collected for the patient. Obtain authorization or referrals that have not been received by the practice. Prepare charts appropriately. Place telephone calls to no-show appointments and reschedule as needed. Provide support on telephones. Scan charts and testing into EMA in a timely manner. Assist other front office personnel, as needed. Perform other duties as required including training new staff. Maintain refreshments in lobby area. Keep lobby area maintained in clean and orderly status. Remove waste when needed. Order supplies as needed. Prepare coffee for the patients in the morning, turn on TV to correct channel, keep magazines organized and neat. Close lobby in the evening, removing coffee, turning off the TV, removing any erroneous trash. Qualifications High school diploma or equivalent Minimum of 1 year of experience working in a medical practice front office setting Bilingual (Spanish) Preferred NextGen experience preferred Data Entry Skills Friendly and compassionate disposition Excellent organizational and time management skills Strong interpersonal communication skills Pay Range $21.00 - $23.00 Unifeye Vision Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$21-23 hourly 7d ago
Surgery Scheduler
Halo Precision Diagnostics
Patient care coordinator job in Palm Desert, CA
Saving Lives with Early Detection Job Title: Surgery Scheduler Department: Medical Reports To: Operations Manager The Surgery Scheduler is responsible for scheduling surgeries for assigned physician(s). Responsibilities include coordinating surgical procedures with multiple hospitals and outpatient surgery centers, scheduling and obtaining pre-operative testing, writing, and communicating surgery orders, and collecting necessary documentation for surgeries. This individual works closely with patients, physicians, and surgery location to provide accurate, timely, and responsive paperwork. Reviewing the chart, scheduling various types of surgeries, obtaining pre-authorizations, ability to take direction and multi-task. Essential Duties and Responsibilities: Coordinates and schedules surgeries, follow-up appointments as designated by physicians. Makes an outbound call to advise the patient that a surgical procedure has been initiated by our Physician, within 24 hours of the action. This is the first call that is completed by the Surgery Scheduler to advise our patients of how long they may potentially wait to be scheduled. Interacts with patients', physicians, and other staff both within Halo Medical Group (HMG) and at outside facilities providing accurate, timely and responsive information. Coordinates processes and routes all paperwork as required to meet physician and facility requirements. Ensures efficient telephone communication. Demonstrates courtesy and helpfulness toward patients and their families. Documents work processes as required within the EMR. Follows all written protocols and procedures of Halo Medical Group. Must be able to recognize and respond appropriately to urgent/emergent situations per protocols. Establish and maintain effective working relationships with physicians, staff, and management. Coordinates and schedules surgeries based on physician volume maintaining appropriate standard turn-around times. Completes actions, responds to voicemails, and addresses telephone encounters at the end of the day or within 24 hours. Identifies scheduling barriers and implements solutions to improve scheduling results based on predetermined goals. Follow established surgery center/hospital precautions and procedures in the performance of all job duties to ensure a safe work environment. Adhere to policies regarding safety, confidentiality and HIPPA guidelines. Maintains physician's surgical calendar. Make post-op appointments and send post-op medications. Responsible for completing any off-work letters or EDD forms as a result of our patients obtaining surgery. Other duties as assigned. Qualifications: Excellent communication skills at level necessary for taking patients medical history, understanding Provider and supervisors' instructions, and for accurately documenting patients' medical information. Ability to effectively communicate with patient population and staff while demonstrating a high degree of diplomacy and tact. Beginner to intermediate computing and phone skills. A willingness to work hours as needed and demonstrates flexibility regarding job duties and assignments. 2+ years surgery scheduling or related experience. Must be able to communicate effectively with physicians, patients and the public and be capable of establishing good working relationships with both internal and external customers. Strong knowledge of clinical / medical practice operations, procedures, medical terminology, and administrative procedures. Ability to collaborate across departments and build effective relationships with internal and external customers to achieve goals. Ability to be proactive and take initiative. Exhibit high level of quality through attention to detail and monitoring of work. Possession of strong organizational skills. Excellent verbal and written communication, as well as exceptional interpersonal communication skills. Ability to work independently on assigned tasks as well as to accept direction on given assignments. Possess a thorough understanding of the importance of confidentiality and non-disclosure according to the general standards set forth by HIPAA. Bilingual English/Spanish and/or other languages strongly preferred. Valid California Driver's license, insurance, and ability to travel as needed. Education and Experience: High School Graduate Medical Terminology preferred. 2-4 years of previous experience in surgery scheduling required. Pay Range: $21 to $24 an hour
$21-24 hourly Auto-Apply 9d ago
Seasonal Veterinary Care Coordinator (Veterinary Receptionist)
Veterinary Urgent Care of The Desert
Patient care coordinator job in Palm Desert, CA
Job DescriptionSalary: DOE About the Role: We are looking for a passionate, talented Seasonal Veterinary Care Coordinator (December through May) to join our team. The Care Coordinator role is a unique position that offers immense growth potential. This position is essential to the success of the practice. The Care Coordinator performs a wide range of duties, but primarily focuses on assisting clients and ensuring consistent, compassionate and timely communication throughout each patient visit. The main goal of the Care Coordinator is to ensure clients and patients feel comforted and at-ease. This position offers the opportunity to learn and build on existing veterinary administrative skills in a supportive and caring environment. About us: We are a team of enthusiastic veterinary professionals with a vision to bridge the gap between general practice and emergency medicine. We understand and respect the importance of the primary care veterinarian-client-patient-relationship. Our goal is to help maintain that bond by acting as a resource when primary care is not available. We strive to consistently provide an exceptional, compassionate and convenient healthcare experience that we would want for ourselves and our loved ones. We aim to foster a work environment that is supportive, collaborative, and fun. Our goal is to create a whole-team approach to healthcare, where every team member is invested in each of their cases. We are committed to maintaining a just culture where accountability and growth are top priorities. We empower a team of smart, creative people to provide exceptional care. Our work environment includes: Modern office setting Growth opportunities On-the-job training Safe work environment Requirements: Minimum of 1 year experience working in veterinary medicine Knowledge of veterinary medicine; appropriate triage and medical terminology Excellent understanding of technology and software; computer-savvy Experience with ezy Vet is a plus, but not required Consistently displays a professional demeanor and accountability Communicates in a calm, clear, respectful and concise manner (with clients, team members and any other visitors) Has a friendly disposition and a desire to help others: provides a high level of care to each client Strong attention to detail and follow-through Ability to think independently and problem solve. Understands that each situation is unique and there is no one size fits all solution to certain issues; uses good judgment to find proper solutions for each situation High emotional intelligence, empathy and maturity Performs well in a team-oriented work environment Displays excellent time management skills Excellent problem-solving skills and a positive attitude Essential Job Functions: Greet clients, complete check-in procedures, assist clients with questions and concerns Work with technology to ensure efficient workflow Act as a liaison between doctors, clients, and patients Ensure clean appearance of the front desk, lobby, client restroom and exam rooms at all times Obtain client and patient information for medical records Respond to client messages and send messages as needed Create and discuss estimates with clients as needed. Ensure all appropriate forms are completed before treatments are performed Work closely with veterinary technicians and assist with patient treatments as needed Maintain the flow of each patient visit. Understand where each patient is during every step of the visit process, and consistently keep clients updated Review patient discharges, collect and post client payments Make and take client phone calls as necessary. Perform daily callbacks to check on patients and answer client questions Keep in consistent contact with other team members (via Google Chat and/or phones) Assist Virtual Care Coordinators with answering phones as needed, using a professional and compassionate tone at all times Continuously strive to improve the Care Coordinator position and hospital as a whole Assist all other healthcare team members as needed Other duties as needed/assigned *Veterinary Urgent Care of the Desert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Paid time off Vision insurance Schedule: 10 hour shift 1 weekend day per week required Experience: Veterinary: 1 year (Required)
$41k-56k yearly est. 6d ago
Patient Liaison Supervisor
Lifekind Health
Patient care coordinator job in San Jacinto, CA
Job Description Patient Liaison Supervisor Department: Patient Liaisons Reports To: Director of Behavioral Health Type: Full-Time Schedule: Monday - Friday (8:00am - 5:00pm) Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Our Story Our mission is to bring care that's whole, human, and healing. Blending medical, behavioral, and lifestyle support into a single plan because restoring life takes more than a prescription. At Lifekind Health we strive every day to live up to that definition by providing the best care possible for our complex patient population. Our team of medical doctors, psychologists, chiropractors, acupuncturists, dietitians, and massage therapists work together within a revolutionary transdisciplinary model that addresses the quadruple aim of healthcare: enhancing patient experience, improving patient health, reducing healthcare costs, and increasing employee satisfaction. Learn more about us at *********************** Overview We're looking for an experienced Patient Liaison Supervisor (PLS) to lead our team of Patient Liaisons in a dynamic, transdisciplinary chronic care pain management clinic. This is a hands-on leadership role focused on improving patient experience, reducing disenrollment rates, and ensuring our clinics remain leaders in patient-centered chronic pain care. Key Responsibilities Team Leadership: Oversee, mentor, and support a team of Patient Liaisons. Set expectations for performance, provide regular feedback, and foster a collaborative, supportive environment. Patient Experience: Work closely with Liaisons to identify pain points in the patient journey and implement improvements. Champion initiatives that make the clinic experience seamless and welcoming for every patient. Disenrollment Reduction: Analyze reasons for patient disenrollment and develop targeted strategies with Liaisons and clinic leadership to address root causes. Regularly track and report on disenrollment metrics. Data-Driven Management: Supervise the collection, analysis, and reporting of patient experience and satisfaction data. Translate findings into actionable plans for the team on a monthly cadence. Collaboration: Serve as a bridge between Liaisons, clinicians, administrative staff, flow coordinators, and leadership. Ensure open communication across the clinic to support holistic, coordinated care. Continuous Improvement: Stay current on best practices in chronic care and patient engagement. Lead ongoing training and professional development for the Liaison team. Advocacy: Be a visible, accessible advocate for patients-ensuring their voices are heard and needs met throughout their care. Process Standardization and SOP Creation: SOP Creation - Develop and implement standardized processes (SOPs) for scheduling, surveys, and patient follow-up to ensure consistency across sites. Qualifications Bachelor's degree required; Master's degree in healthcare administration, social work, nursing, or related field strongly preferred. 3+ years' experience in patient advocacy, case management, or healthcare operations, with at least 1 year in a supervisory or leadership role. Experience working in chronic care, pain management, or a transdisciplinary clinical setting is highly desirable. Strong data literacy; able to interpret, present, and act on patient experience metrics. Excellent communication and interpersonal skills. Comfortable working with diverse populations and multidisciplinary teams. Demonstrated ability to drive operational change and improve patient satisfaction. Compassionate, proactive, and solutions-oriented.
$36k-47k yearly est. 21d ago
Patient Service Representative (Contour-Rancho Mirage)
Dermcare Management
Patient care coordinator job in Rancho Mirage, CA
Job Details Contour Dermatology - Rancho Mirage - Rancho Mirage, CA Contour Dermatology - La Quinta - La Quinta, CA; Contour Dermatology - Palm Springs - Palm Springs, CA Full Time $17.00 - $20.00 Hourly Health CareDescription A Patient Service Representative (PSR) ensures a professional, efficient, and welcoming experience for all patients and visitors. Key responsibilities include patient check-in/out, scheduling, verifying insurance, and handling inquiries. Excellent customer service is essential, along with strong communication, attention to detail, and the ability to multitask in a fast-paced environment. Essential Functions & Responsibilities: Patient Check-In Greeting all patients and visitors warmly, ensuring a welcoming environment. Maintain a clean and organized reception area. Register new patients and update existing patient demographics, including insurance and financial details. Verify insurance eligibility and inform patients of any pending balances or copays. Manage patient flow by communicating delays and assisting with inquiries. Ensure all necessary forms (consents, financial agreements, etc.) are completed and scanned into charts by the end of the day. Protect patient confidentiality at all times. Inform patients of monthly specials and upcoming events. Patient Check-Out Provide a friendly farewell, ensuring patient satisfaction. Address any remaining patient questions or concerns. Schedule follow-up appointments. Bill for services rendered and collect payments. Reconcile financial transactions and end-of-day reports. Phone & Communication Answer and manage multi-line phones efficiently (within three rings, with minimal hold times). Route calls accurately and provide coworkers with detailed patient requests/concerns. Take and relay messages with full detail. Schedule appointments according to provider templates to optimize patient satisfaction. Maintain professional phone etiquette and uphold patient confidentiality. General Duties Maintain a comfortable environment by addressing patient concerns and anxieties. Manage office inventory, place supply orders, and coordinate equipment maintenance. Assist patients in distress and respond to questions, concerns, or emergencies as needed. Ensure compliance with office policies and procedures, reporting any necessary updates. Contribute to a positive team environment and assist with additional tasks as needed. Patient Engagement & Education Educate patients on products, skincare treatments, and post-care instructions, promoting sales where applicable. Assist in marketing efforts and patient education initiatives. Workplace Expectations Leadership - Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers Customer Service - Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner Teamwork - Develop and promote teamwork and cooperation among co-workers Safety - Comply with established safe work practices and attend to all safety-related training provided or made available by the Company. Completion of all other duties as assigned by Management Qualifications Skills & Abilities: Proficiency in EHR systems Excellent patient communication and customer service skills. Ability to work in a fast-paced environment Knowledge of administrative and clerical procedures Qualifications & Experience Preferred: High school diploma, GED, or equivalent experience 2 years of customer service experience Wage Range: $19/hr - $22/hr DOE
$17-20 hourly 20d ago
Patient Services Representative Floater
DAP Health 4.0
Patient care coordinator job in Coachella, CA
At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission. Job Summary The Patient Services Representative Floater plays a key role in providing exceptional customer service to patients and ensuring they have a positive experience during their visit. In addition, this position also requires traveling between sites and other locations as needed. The Patient Services Representative Floater will fill in and support other clinics on an as needed basis to cover time off, training, or as directed. Supervisory Responsibilities: None Essential Duties/Responsibilities Greet and assist everyone who walks in the door with eye contact and a smile, ensuring everyone feels welcome and cared for Register new patients and patients who have fallen out of care either in person or over the phone Gather all documents required for new patient registration, ensuring accurate patient demographics and guarantor information at every patient visit Identify patients who require program assistance and schedule patients with Care Coordinator Specialist for assessment and program enrollment Answer incoming calls within 3-4 rings and make patient calls in a courteous and professional manner Return voicemails by the end of the next business day Schedule patient follow-up appointments, confirm upcoming appointments, and reschedule as indicated Ensure that appropriate insurance is selected for services rendered for the date of the scheduled visit Check patients in and out for scheduled or walk-in appointments Ensure patients are empaneled according to provider of record and keep up to date with the provider's panel management Assist and encourage patients with signing up for MyChart Answer MyChart patient messages related to registration and/or appointment scheduling Assist patients using tablets or other devices to obtain demographic information required to establish electronic record as needed Run, review, and demonstrate understanding of insurance eligibility Scan all information pertaining to registration into EHR Monitor and respond to website inquiries requesting new patient information Collect and turn in Release of Information (ROI) to HIM department Collect applicable co-pays and outstanding balances at time of check in Keep track of daily incoming documentation for providers Follow up on no-shows and send out no-show letter as stated on no-show workflows Advise Case Manager or EIS Worker when patients indicate need for linkage to internal/external resources (when applicable) Keep supervisor informed of office equipment upkeep/maintenance Complete appointment confirmation calls for unconfirmed patients 24 hours prior Perform other duties as assigned Required Skills/Abilities * Ability to maintain recognized medical industry standards of high quality, client-centered services that are HIPAA compliant * Proficiency in MS Office applications * Computer expertise in database input * Effective communication skills, both written and oral * Excellent customer service skills * Bilingual in Spanish/English, preferred Education and Experience * At least 1 year of experience in medical front office operations preferred - including but not limited to registration process, use of medical terminology, medical insurance, and referral authorizations * Previous experience working with Electronic Health Records preferred * Current BLS certification obtained through the American Heart Association or American Red Cross Working Conditions/Physical Requirements * This position has a home base at a DAP Health clinic location * Ability to lift 24 pounds * Operates in an office setting at times and requires frequent times of sitting, standing, repetitive motion and frequent phone calls/conversations * Ability to travel to sites around West and East DAP Health locations, as needed. Mileage reimbursement provided per company policy. * Requires current and valid driver's license and current personal auto insurance as well reliable transportation and a clean driving record
$31k-36k yearly est. 21d ago
RNFA CVOR Full Time Days Surgery
Ekeo Group
Patient care coordinator job in Palm Springs, CA
The Registered Nurse First Assistant (RNFA) is a perioperative nurse who may function as an assistant to the surgeon in the operating room during surgical procedures. The RNFA performs first assistant behaviors according to standardized hospital policies. In addition to first assisting, responsibilities may include circulating, scrubbing and other duties as assigned. Department Specific Duties: Demonstrates ability to perform all RNFA duties specific to Cardiothoracic surgery. Submits annual performance review by physicians in a timely manner. Demonstrates ability to perform additional responsibilities in the Cardiac OR such as circulating, scrubbing and HOB duties. Demonstrates ability to accurately pull case carts. Maintains clinical competence by assisting on surgical procedures Participates in the call rotation Participates in preoperative assessment and planning for selected surgical patients Recognizes safety hazards and initiates appropriate preventative and corrective actions Provides exposure through appropriate use of instruments, retractors, suctioning, and sponging Handles and dissects tissues in collaboration with the surgeon Clamps blood vessels, coagulates bleeding points, ligates vessels, and performs other procedures in collaboration with the surgeon Sutures muscle, fascia, subcutaneous, and skin tissue in collaboration with the surgeon Places drains as surgically indicated The Registered Nurse First Assistant (RNFA) CVOR Full-Time Days candidate will possess the following education, licenses/certifications, and experience: Required: Graduate of an approved school of Nursing, and posses a current California RN license Certified as a perioperative nurse (CNOR) required Completion of an approved/accredited RNFA course, including the completion of the required internship hours Proficient in perioperative nursing practice as both scrub and circulating nurse with diversified operating room experience. Current American Heart Association BLS Certification (maintain current at all times). Current Advanced Cardiac Life Support ACLS Certification (maintain current at all times). Effective verbal and written communication skills to communicate with people on all levels and able to maintain positive working relationships with patients, families, and co-workers inter- and intra-departmentally. Possess active listening skills. Demonstrates knowledge of current nursing theory and practice. Compassionate, non-judgmental patient caregiver and advocate. Must be able to tolerate physically and mentally demanding work. Possesses audible, visual, and manual acuity necessary for maintaining patient safety. Completion of mandatory programs to meet TJC standards is a job requirement. Skills and Certifications [note: bold skills and certification are required] CA RN License CNOR Certificate required BLS ACLS
$35k-46k yearly est. 60d+ ago
Ophthalmology Front Office Phone & Scheduling Support
Desert Opthalmology
Patient care coordinator job in Palm Springs, CA
Job DescriptionBenefits: Bonus based on performance Paid time off Health insurance Front Office Phone Specialist Ophthalmology Practice Be the Friendly First Voice of Our Eye Care Team! Are you a people person with a calm, professional phone presence and a passion for helping others? Our busy and respected Ophthalmology practice is looking for a Front Office Phone Specialist to join our team! What Youll Do: Answer incoming calls with warmth and professionalism Schedule and confirm patient appointments Provide basic information about services and procedures Direct calls to the appropriate departments Support front desk operations as needed What Were Looking For: Experience in a medical office or ophthalmology setting is a plus Excellent communication and customer service skills Ability to multitask in a fast-paced environment Friendly, patient, and detail-oriented Comfortable with electronic health records (EHR) and phone systems Why Join Us? Supportive, team-oriented environment Opportunities to learn and grow in the field of eye care Make a real difference in patients lives every day If you love helping people and want to be part of a caring, professional team, wed love to hear from you!
$32k-41k yearly est. 20d ago
Front Desk
Eisenhower Imaging
Patient care coordinator job in Rancho Mirage, CA
Radiology Clerical Specialist: Join us NOW as our Imaging Center is seeking an Radiology Clerical Specialist to join our team! We're recruiting for Front Desk, Scheduling and Insurance roles. Depending on role, this position will be responsible for verifying eligibility based on patient's plan, obtaining authorizations, scheduling Radiology procedures and/or front desk check in and reception duties. Manages multiple processes including inbound and outbound phone calls, fax and moderately complex computer systems. Located in the beautiful Palm Springs, CA area, this position is critical to the success of Eisenhower Imaging Center and requires the full understanding and active participation in fulfilling the Mission of Eisenhower Health. Essential Job Functions: Greets guests in a professional and courteous manner Orders, arrives and cancel procedures in Electronic Medical Record System according to EIC Protocol. Prints and distributes daily schedules. Reviews and/or collects demographic and insurance information for guests and assures all information is accurate and up to date. Greet and Registers guests Collects money, issues receipts and updates registration information for self-pay guests. Distributes oral contrast and gives preparation instructions Assist radiologist(s) at his/her request with telephone calls to referring physicians or guests. Completes film request forms when requested. Ensures timely registration of guests to avoid delays and maintain daily schedule Ensures Guest Lobby is clean and orderly Maintains supplies and other daily items for proper and efficient registration of guests Adheres to radiation safety guidelines under the direction of the technologists and/or radiologists. Practices accurate and timely completion of scheduled and unscheduled work to maximize productivity. Performs all other duties as assigned and appropriate. Ability to manage high patient volumes. Requirements Qualifications Minimum two (2) years in healthcare environment. Radiology experience preferred. High School Diploma/GED required. College-level business courses are helpful. Experience with electronic health record systems. Excellent organization, interpersonal, communication and phone skills. Computer knowledge, proficiency with software applications - Word and Excel. Strong medical terminology background. Bi-lingual Spanish preferred. Knowledge / Skills / Abilities: Customer Service Oriented Ability to multi-task and prioritize. Good oral and written communication skills. Provide for patient care; comfort, safety and patient confidentiality. Good problem solving skills Good Interpersonal skills Ability to concentrate and pay close attention to detail while performing assigned duties.
$32k-41k yearly est. 35d ago
Patient Access Rep/Admitting/Full-time Nights
Kpc Global Medical Centers Inc. 4.1
Patient care coordinator job in Hemet, CA
Under supervision, to admit and register patients, coordinate financial aspects of the patient's hospitalization, cashiering and to do other related work required. QUALIFICATIONS Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way would be: Experience: Minimum Six months of clerical experience in a healthcare setting, or related medical environment preferred. Education: Completion of high school or equivalent. KNOWLEDGE & ABILITIES Knowledge of: Principles of computer control systems and modern office methods Basic concepts of admitting, billing and collection language and procedures. Fundamentals of key-disk data entry systems AS 400 terminal use and operation. Ability to: Effectively communicate both orally and in writing to individuals and groups Establish rapport with and maintain cooperative, productive working relationships with staff, volunteers, groups, and the community Establish and maintain necessary records and controls prepare reports, charts and correspondence Operate AS400 system, CRT, PC, Fax, photocopier and PBX Obtain and record accurate information
$33k-40k yearly est. Auto-Apply 60d+ ago
Referral Care Coordinator
Borrego Health 4.4
Patient care coordinator job in Desert Hot Springs, CA
Borrego Health provides high quality, efficient customer focused health care to the communities we serve, accomplished by providing access to patient centered comprehensive care to all residents regardless of their ability to pay. Job Description Borrego Health is seeking an experienced Full-time- Referral Care Coordinator for our Desert Hot Springs location. Referral Care Coordinator plays a key role as part of the clinical team. The Referral Care Coordinator is responsible for assuring continuity of care for those patients with a referral order, by coordinating timely specialty or ancillary appointments. The referral process is a multistep process and the referral care coordinator is responsible to make sure that the process is following its course. The referral care coordinator works as a liaison between the primary care provider, insurance companies, specialty providers, diagnostic services, and patient(s). The Referral Care Coordinator is responsible for data entry of referrals information and documentation of all referral interventions. Qualifications All candidates must be: CPR certified Computer proficient and EMR experience a plus Bilingual-Spanish preferred Must have referrals experience Additional Information Learn more about us and view our current openings please visit our web-site at ****************************** Competitive Salary and excellent benefits Please apply by clicking the link below. You may also fax resumes- HR Department Borrego Health PO Box 2369 Borrego Springs, CA 92004 Fax: ************ Borrego Health is an Equal Opportunity Employer
$30k-36k yearly est. 12h ago
Clinical Coordinator (RN) - Extended Care
Hi-Desert Continuing Care Center
Patient care coordinator job in Cathedral City, CA
Join our dedicated healthcare team where compassion meets innovation! As a Registered Nurse with us, you'll have the opportunity to make a meaningful impact in patients' lives while enjoying a supportive work environment that fosters professional growth and work-life balance. Ready to be a vital part of our mission? Apply today and bring your passion for nursing to a place where it truly matters! At Hi-Desert Continuing Care Center, we understand that our greatest asset is our dedicated team of professionals. That's why we offer more than a job - we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include: Medical, dental, vision, and life insurance 401(k) retirement savings plan with employer match Generous paid time off Career development and continuing education opportunities Health savings accounts, healthcare & dependent flexible spending accounts Employee Assistance program, Employee discount program Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance Note: Eligibility for benefits may vary by location and is determined by employment status Primary Duties · Leads by example to promote excellence in resident care. Model a professional demeanor and act as a mentor. · Assumes leadership role for daily operations and takes appropriate action. · Demonstrates ability to delegate and achieve results through others. · Evaluates the quality and appropriateness of healthcare using root cause analysis and monitors outcome trends. · Demonstrates understanding of and ensures compliance with all State, Federal requirements. · Facilitates and participates with the nursing staff in daily care risk identification and resolution, including communication with the patients, families and physicians. · Involves staff in problem solving and resolution of patient/family and staff complaints/concerns. · Collaborates with the Director of Nursing and others in planning, implementation and evaluation of patient care delivery. · Ensures accountability for professional practice. · Flexes hours when necessary to accommodate staff education; to address patient care issues; and to meet NHPPD. · Rounds on residents, nursing staff, and families daily to ensure good outcomes. Supervises nursing staff, assists with hiring, education and disciplinary action of nursing staff. Completes performance evaluations, and supervises scheduling. · Participates in weekend clinical coverage and “on call” rotation ensuring continuity of patient care, staff supervision and availability of nursing leadership to families and residents. · Ensure patients have needed supplies, medications, and equipment to properly manage care. · Makes daily rounds and spot checks documentation accuracy and completeness on new admissions, patients with change of condition (COC), patients triggering occurrence investigations, and patients to be discharged. · Visits each newly admitted patient as soon as possible upon arrival, validating accuracy of essential\ audits and implementation of risk reducing measures. · Oversees and evaluates systems for patient and staff data collection, information systems, and processes to support the practice of nursing and care delivery. · Oversees and evaluates systems for discharge planning and communication to be released with the resident/patient. · Ensures staff competency are given and staff is able to respond to emergencies. · Ensures infection prevention control standards and biohazard waste procedures are followed. · Oversees adequacy and appropriateness of staffing and scheduling personnel with scope of practice, competencies, patient needs and complexity of care. · Assures accuracy of the midnight census through understanding and education of the hospital systems. · Counsels/ write ups for personnel under their supervision as necessary. · Other duties as assigned. · Demonstrates the ability to coordinate response to emergencies in a calm and efficient manner. · Understands and demonstrates ability to work within the departmental budget. Shift: Rotate, 7:00am to 7:30pm and 7:00pm to 7:30am Job Type: Full Type Hours: 12 Position Summary: The RN Supervisor oversees the care management of a population of patients within an assigned area, unit or clinical function. The position conducts the nursing process-assessment, planning, implementation and evaluation-under the scope of the RN licensure. The position coordinates resource utilization, timely and appropriate care interventions, and interdisciplinary communication to enhance patient and family satisfaction. Minimum Education/Certification · Associate Degree · Current California Registered Nurse License (RN) · BLS Certification Minimum Experience · 2 years' experience as an RN · Previous Subacute/ventilator experience preferred #LI-AM7 Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E-Verify program. Follow the link below for additional information. E-Verify: ***************************** The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations. ********** Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
$45k-68k yearly est. Auto-Apply 10d ago
Surgery Scheduler
Halo Precision Diagnostics
Patient care coordinator job in Palm Desert, CA
Job Description Saving Lives with Early Detection Job Title: Surgery Scheduler Department: Medical Reports To: Operations Manager The Surgery Scheduler is responsible for scheduling surgeries for assigned physician(s). Responsibilities include coordinating surgical procedures with multiple hospitals and outpatient surgery centers, scheduling and obtaining pre-operative testing, writing, and communicating surgery orders, and collecting necessary documentation for surgeries. This individual works closely with patients, physicians, and surgery location to provide accurate, timely, and responsive paperwork. Reviewing the chart, scheduling various types of surgeries, obtaining pre-authorizations, ability to take direction and multi-task. Essential Duties and Responsibilities: Coordinates and schedules surgeries, follow-up appointments as designated by physicians. Makes an outbound call to advise the patient that a surgical procedure has been initiated by our Physician, within 24 hours of the action. This is the first call that is completed by the Surgery Scheduler to advise our patients of how long they may potentially wait to be scheduled. Interacts with patients', physicians, and other staff both within Halo Medical Group (HMG) and at outside facilities providing accurate, timely and responsive information. Coordinates processes and routes all paperwork as required to meet physician and facility requirements. Ensures efficient telephone communication. Demonstrates courtesy and helpfulness toward patients and their families. Documents work processes as required within the EMR. Follows all written protocols and procedures of Halo Medical Group. Must be able to recognize and respond appropriately to urgent/emergent situations per protocols. Establish and maintain effective working relationships with physicians, staff, and management. Coordinates and schedules surgeries based on physician volume maintaining appropriate standard turn-around times. Completes actions, responds to voicemails, and addresses telephone encounters at the end of the day or within 24 hours. Identifies scheduling barriers and implements solutions to improve scheduling results based on predetermined goals. Follow established surgery center/hospital precautions and procedures in the performance of all job duties to ensure a safe work environment. Adhere to policies regarding safety, confidentiality and HIPPA guidelines. Maintains physician's surgical calendar. Make post-op appointments and send post-op medications. Responsible for completing any off-work letters or EDD forms as a result of our patients obtaining surgery. Other duties as assigned. Qualifications: Excellent communication skills at level necessary for taking patients medical history, understanding Provider and supervisors' instructions, and for accurately documenting patients' medical information. Ability to effectively communicate with patient population and staff while demonstrating a high degree of diplomacy and tact. Beginner to intermediate computing and phone skills. A willingness to work hours as needed and demonstrates flexibility regarding job duties and assignments. 2+ years surgery scheduling or related experience. Must be able to communicate effectively with physicians, patients and the public and be capable of establishing good working relationships with both internal and external customers. Strong knowledge of clinical / medical practice operations, procedures, medical terminology, and administrative procedures. Ability to collaborate across departments and build effective relationships with internal and external customers to achieve goals. Ability to be proactive and take initiative. Exhibit high level of quality through attention to detail and monitoring of work. Possession of strong organizational skills. Excellent verbal and written communication, as well as exceptional interpersonal communication skills. Ability to work independently on assigned tasks as well as to accept direction on given assignments. Possess a thorough understanding of the importance of confidentiality and non-disclosure according to the general standards set forth by HIPAA. Bilingual English/Spanish and/or other languages strongly preferred. Valid California Driver's license, insurance, and ability to travel as needed. Education and Experience: High School Graduate Medical Terminology preferred. 2-4 years of previous experience in surgery scheduling required. Pay Range: $21 to $24 an hour
$21-24 hourly 8d ago
Care Coordinator
Lifekind Health
Patient care coordinator job in Rancho Mirage, CA
Job Description Schedule: Monday-Friday (10am-7pm) Benefits: 401(k) Medical Dental Vision Paid time off Our Story Our mission is to bring care that's whole, human, and healing. Blending medical, behavioral, and lifestyle support into a single plan because restoring life takes more than a prescription. At Lifekind Health we strive every day to live up to that definition by providing the best care possible for our complex patient population. Our team of medical doctors, psychologists, chiropractors, acupuncturists, dietitians, and massage therapists work together within a revolutionary transdisciplinary model that addresses the quadruple aim of healthcare: enhancing patient experience, improving patient health, reducing healthcare costs, and increasing employee satisfaction. Learn more about us at *********************** We are looking for a Care Coordinator to join our team! A Care Coordinator plays a pivotal role in ensuring that patients receive comprehensive and continuous healthcare services tailored to their individual needs. This position involves collaborating closely with healthcare providers, patients, and families to develop, implement, and monitor personalized care plans that promote optimal health outcomes. The Care Coordinator acts as a liaison to facilitate communication among multidisciplinary teams, ensuring that care delivery is seamless and efficient. By proactively identifying barriers to care and coordinating necessary resources, the role significantly contributes to improving patient satisfaction and reducing hospital readmissions. Ultimately, the Care Coordinator supports the overall mission of delivering high-quality, patient-centered care within the healthcare and social assistance environment. Responsibilities: Assess patient needs and develop individualized care plans in collaboration with healthcare professionals and patients. Coordinate appointments, treatments, and follow-up care to ensure continuity and adherence to care plans. Serve as the primary point of contact for patients and families, providing education and support throughout the care process. Facilitate communication between patients, healthcare providers, and community resources to address social determinants of health. Monitor patient progress and update care plans as necessary, documenting all interactions and outcomes accurately. Identify and address potential barriers to care, including transportation, financial constraints, and language differences. Maintain compliance with healthcare regulations, privacy laws, and organizational policies. Participate in interdisciplinary team meetings to discuss patient care strategies and improve service delivery. Minimum Qualifications: Medical Assistant certification required At least 2 years of experience in care coordination, case management, or a related healthcare role. Strong knowledge of healthcare systems, patient care processes, and community resources. Excellent communication and interpersonal skills to effectively interact with diverse patient populations and healthcare teams. Proficiency in electronic health records (EHR) and basic computer applications. Preferred Qualifications: Certification in Case Management (CCM) or Certified Care Coordinator (CCC) credential. Experience working with vulnerable populations, including elderly or chronically ill patients. Familiarity with healthcare regulations such as HIPAA and quality improvement methodologies. Bilingual abilities to support non-English speaking patients. Advanced training in motivational interviewing or patient advocacy. Skills: Strong organizational and communication skills daily to manage multiple patient cases efficiently and ensure clear, compassionate interactions with patients and healthcare providers. Analytical skills are essential for assessing patient needs, identifying barriers to care, and developing effective care plans that align with clinical guidelines. Proficiency with electronic health records and healthcare software enables accurate documentation and seamless information sharing across care teams. Problem-solving skills are applied to navigate complex healthcare systems and connect patients with appropriate community resources. Interpersonal skills foster trust and collaboration, which are critical for supporting patients through their healthcare journeys and promoting positive health outcomes. Equal Opportunity Employer: Lifekind Health is an Equal Opportunity Employer. We encourage applications from all individuals regardless of race, religion, color, sex, pregnancy, national origin, sexual orientation, gender identity, gender expression, ancestry, age, marital status, physical or mental disability or any other protected class, political affiliation or belief.
$40k-57k yearly est. 5d ago
Patient Services Representative
DAP Health 4.0
Patient care coordinator job in Cathedral City, CA
At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission. Job Summary: This position requires excellent interpersonal and customer service skills. Must be courteous and helpful; possess the ability to meet and speak with the public as the "first contact" of the clinic while aligning their duties with Mission and Core Values. Essential Duties and Responsibilities: Acknowledges and assists everyone who walks in the door while maintaining eye contact, a smile and providing a professional greeting; Communicates with customers to resolve problems and concerns while informing customers of delays in a courteous, professional, and timely manner using appropriate pronouns; Provides all customers with consistent quality service in accordance with Core Values and Standards of Customer Service; Keeps Manager informed of office equipment upkeep/maintenance; Maintains accurate demographic, insurance, and guarantor information at every patient visit; Identifies and refers patients who require program assistance to Care Coordinator Specialist (CCS); Collects all payments due on patient accounts and assures journals are closed and balanced daily; Answers all incoming calls and engages with patients by always upholding Quality Standards; Performs registration, check-in duties, and operator duties (Refer to workflows in Practice Management Sharesite); Responds to all forms of communication (Email, Tasks, Etc.) according to communication policy; Collects all registration documents required prior to the patient leaving the office (Consent to Treat, Insurance Card, ID, Registration Form); Understands the organization's commitment to providing a high-quality of patient care; Promotes a Patient-centered environment. Qualifications: Minimum Qualifications (Education and Experience): * Minimum of one year experience working in a medical setting including a clinic, hospital, private practice, or pharmacy; * Minimum of one year experience working in a high-volume customer service role including both face-to-face and multi-line telephone system communications; * Diploma from an approved High School or GED equivalent; * Current Basic Life Support (BLS) certification with the American Red Cross or American Heart Association. Knowledge, Skills and Abilities: * Excellent oral and written communication skills; * Effective interpersonal skills; * Bilingual in Spanish may be required, depending on location or circumstance; * Ability to operate office equipment (i.e. computer; copier; scanner; fax machine and credit card machine); * Ability to use Microsoft Office and Windows; * Possesses effective listening and problem-solving skills; * Attention to detail and accuracy; * Demonstrates Initiative and ability to multi-task; * Maintains composure during high stress situations. Working Conditions/Physical Requirements * Ability to lift up to 24 pounds; * Operates in a dental clinic setting and requires frequent times of sitting, standing, walking, repetitive motion and talking; * Able to travel to DAP Health locations throughout Coachella Valley to provide staffing support and off-site trainings/meetings, as needed.
$31k-36k yearly est. 21d ago
Clinical Coordinator (RN) - Extended Care
Hi-Desert Continuing Care Center
Patient care coordinator job in Morongo Valley, CA
Join our dedicated healthcare team where compassion meets innovation! As a Registered Nurse with us, you'll have the opportunity to make a meaningful impact in patients' lives while enjoying a supportive work environment that fosters professional growth and work-life balance. Ready to be a vital part of our mission? Apply today and bring your passion for nursing to a place where it truly matters! At Hi-Desert Continuing Care Center, we understand that our greatest asset is our dedicated team of professionals. That's why we offer more than a job - we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include: Medical, dental, vision, and life insurance 401(k) retirement savings plan with employer match Generous paid time off Career development and continuing education opportunities Health savings accounts, healthcare & dependent flexible spending accounts Employee Assistance program, Employee discount program Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance Note: Eligibility for benefits may vary by location and is determined by employment status Primary Duties · Leads by example to promote excellence in resident care. Model a professional demeanor and act as a mentor. · Assumes leadership role for daily operations and takes appropriate action. · Demonstrates ability to delegate and achieve results through others. · Evaluates the quality and appropriateness of healthcare using root cause analysis and monitors outcome trends. · Demonstrates understanding of and ensures compliance with all State, Federal requirements. · Facilitates and participates with the nursing staff in daily care risk identification and resolution, including communication with the patients, families and physicians. · Involves staff in problem solving and resolution of patient/family and staff complaints/concerns. · Collaborates with the Director of Nursing and others in planning, implementation and evaluation of patient care delivery. · Ensures accountability for professional practice. · Flexes hours when necessary to accommodate staff education; to address patient care issues; and to meet NHPPD. · Rounds on residents, nursing staff, and families daily to ensure good outcomes. Supervises nursing staff, assists with hiring, education and disciplinary action of nursing staff. Completes performance evaluations, and supervises scheduling. · Participates in weekend clinical coverage and “on call” rotation ensuring continuity of patient care, staff supervision and availability of nursing leadership to families and residents. · Ensure patients have needed supplies, medications, and equipment to properly manage care. · Makes daily rounds and spot checks documentation accuracy and completeness on new admissions, patients with change of condition (COC), patients triggering occurrence investigations, and patients to be discharged. · Visits each newly admitted patient as soon as possible upon arrival, validating accuracy of essential\ audits and implementation of risk reducing measures. · Oversees and evaluates systems for patient and staff data collection, information systems, and processes to support the practice of nursing and care delivery. · Oversees and evaluates systems for discharge planning and communication to be released with the resident/patient. · Ensures staff competency are given and staff is able to respond to emergencies. · Ensures infection prevention control standards and biohazard waste procedures are followed. · Oversees adequacy and appropriateness of staffing and scheduling personnel with scope of practice, competencies, patient needs and complexity of care. · Assures accuracy of the midnight census through understanding and education of the hospital systems. · Counsels/ write ups for personnel under their supervision as necessary. · Other duties as assigned. · Demonstrates the ability to coordinate response to emergencies in a calm and efficient manner. · Understands and demonstrates ability to work within the departmental budget. Shift: Rotate, 7:00am to 7:30pm and 7:00pm to 7:30am Job Type: Full Type Hours: 12 Position Summary: The RN Supervisor oversees the care management of a population of patients within an assigned area, unit or clinical function. The position conducts the nursing process-assessment, planning, implementation and evaluation-under the scope of the RN licensure. The position coordinates resource utilization, timely and appropriate care interventions, and interdisciplinary communication to enhance patient and family satisfaction. Minimum Education/Certification · Associate Degree · Current California Registered Nurse License (RN) · BLS Certification Minimum Experience · 2 years' experience as an RN · Previous Subacute/ventilator experience preferred #LI-AM7 Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E-Verify program. Follow the link below for additional information. E-Verify: ***************************** The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations. ********** Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
$46k-69k yearly est. Auto-Apply 10d ago
Patient Services Representative Floater
DAP Health 4.0
Patient care coordinator job in Cathedral City, CA
At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission. Job Summary The Patient Services Representative Floater plays a key role in providing exceptional customer service to patients and ensuring they have a positive experience during their visit. In addition, this position also requires traveling between sites and other locations as needed. The Patient Services Representative Floater will fill in and support other clinics on an as needed basis to cover time off, training, or as directed. Supervisory Responsibilities: None Essential Duties/Responsibilities Greet and assist everyone who walks in the door with eye contact and a smile, ensuring everyone feels welcome and cared for Register new patients and patients who have fallen out of care either in person or over the phone Gather all documents required for new patient registration, ensuring accurate patient demographics and guarantor information at every patient visit Identify patients who require program assistance and schedule patients with Care Coordinator Specialist for assessment and program enrollment Answer incoming calls within 3-4 rings and make patient calls in a courteous and professional manner Return voicemails by the end of the next business day Schedule patient follow-up appointments, confirm upcoming appointments, and reschedule as indicated Ensure that appropriate insurance is selected for services rendered for the date of the scheduled visit Check patients in and out for scheduled or walk-in appointments Ensure patients are empaneled according to provider of record and keep up to date with the provider's panel management Assist and encourage patients with signing up for MyChart Answer MyChart patient messages related to registration and/or appointment scheduling Assist patients using tablets or other devices to obtain demographic information required to establish electronic record as needed Run, review, and demonstrate understanding of insurance eligibility Scan all information pertaining to registration into EHR Monitor and respond to website inquiries requesting new patient information Collect and turn in Release of Information (ROI) to HIM department Collect applicable co-pays and outstanding balances at time of check in Keep track of daily incoming documentation for providers Follow up on no-shows and send out no-show letter as stated on no-show workflows Advise Case Manager or EIS Worker when patients indicate need for linkage to internal/external resources (when applicable) Keep supervisor informed of office equipment upkeep/maintenance Complete appointment confirmation calls for unconfirmed patients 24 hours prior Perform other duties as assigned Required Skills/Abilities * Ability to maintain recognized medical industry standards of high quality, client-centered services that are HIPAA compliant * Proficiency in MS Office applications * Computer expertise in database input * Effective communication skills, both written and oral * Excellent customer service skills * Bilingual in Spanish/English, preferred Education and Experience * At least 1 year of experience in medical front office operations preferred - including but not limited to registration process, use of medical terminology, medical insurance, and referral authorizations * Previous experience working with Electronic Health Records preferred * Current BLS certification obtained through the American Heart Association or American Red Cross Working Conditions/Physical Requirements * This position has a home base at a DAP Health clinic location * Ability to lift 24 pounds * Operates in an office setting at times and requires frequent times of sitting, standing, repetitive motion and frequent phone calls/conversations * Ability to travel to sites around Central East and Central West DAP Health locations, as needed. Mileage reimbursement provided per company policy. * Requires current and valid driver's license and current personal auto insurance as well reliable transportation and a clean driving record
$31k-36k yearly est. 21d ago

Learn more about patient care coordinator jobs

How much does a patient care coordinator earn in Indio, CA?

The average patient care coordinator in Indio, CA earns between $27,000 and $59,000 annually. This compares to the national average patient care coordinator range of $23,000 to $52,000.

Average patient care coordinator salary in Indio, CA

$40,000

$27,00010%

$40,000Median

$59,00090%

What are the biggest employers of Patient Care Coordinators in Indio, CA?

The biggest employers of Patient Care Coordinators in Indio, CA are:

Tenet Healthcare

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Patient care coordinator jobs in Indio, CA

Clinical Coordinator (RN) - Extended Care