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Become A Patient Care Coordinator

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Working As A Patient Care Coordinator

  • Documenting/Recording Information
  • Performing for or Working Directly with the Public
  • Getting Information
  • Assisting and Caring for Others
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • $52,000

    Average Salary

What Does A Patient Care Coordinator Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Patient Care Coordinator

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Do you work as a Patient Care Coordinator?

Patient Care Coordinator Jobs

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Patient Care Coordinator Career Paths

Patient Care Coordinator
Patient Access Representative Accounts Receivable Specialist Controller
Assistant General Manager
5 Yearsyrs
Office Administrator Accounts Payable Clerk Billing Specialist
Business Office Manager
8 Yearsyrs
Nurse Manager Nursing Director Case Manager
Career Manager
6 Yearsyrs
Career Coordinator Therapist Clinical Supervisor
Clinical Manager
8 Yearsyrs
Career Coordinator Program Manager Clinical Director
Clinical Services Director
11 Yearsyrs
Nursing Director Case Manager Social Worker
Director Of Social Services
6 Yearsyrs
Scheduler Licensed Practical Nurse Occupational Health Nurse
Health Services Manager
7 Yearsyrs
Practice Manager Program Director Career Manager
Managed Care Director
8 Yearsyrs
Nurse Practitioner Assistant Professor Clinical Pharmacist
Manager Of Clinical Services
9 Yearsyrs
Clinical Manager Nursing Director Clinical Coordinator
Nurse Manager
9 Yearsyrs
Nurse Manager Case Manager Registered Nurse Case Manager
Nursing Director
9 Yearsyrs
Patient Coordinator Registered Nurse Staff Nurse
Patient Care Manager
9 Yearsyrs
Intake Coordinator Social Worker Service Supervisor
Patient Services Manager
8 Yearsyrs
Clinical Manager Practice Manager
Practice Administrator
10 Yearsyrs
Office Administrator Bookkeeper Billing Specialist
Practice Manager
9 Yearsyrs
Nursing Director Clinical Coordinator Nurse Manager
Registered Nurse Case Manager
8 Yearsyrs
Patient Access Representative Registered Nurse Staff Nurse
Registered Nurse Supervisor
7 Yearsyrs
Intake Coordinator Therapist Occupational Therapist
Rehab Director
7 Yearsyrs
Scheduling Coordinator Front Desk Coordinator Licensed Practical Nurse
Resident Services Director
6 Yearsyrs
Scheduling Coordinator Billing Specialist Licensed Practical Nurse
Wellness Director
7 Yearsyrs
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Do you work as a Patient Care Coordinator?

Help others decide if this is a good career for them

Average Length of Employment
Patient Liaison 2.3 years
Intake Coordinator 2.1 years
Top Employers Before
Cashier 4.9%
Internship 3.6%
Teller 3.0%
Top Employers After
Staff Nurse 10.1%
Nurse 3.7%

Do you work as a Patient Care Coordinator?

Patient Care Coordinator Demographics

Gender

Female

86.8%

Male

11.7%

Unknown

1.5%
Ethnicity

White

61.3%

Hispanic or Latino

17.6%

Black or African American

11.1%

Asian

6.5%

Unknown

3.5%
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Languages Spoken

Spanish

74.7%

French

4.6%

German

1.8%

Arabic

1.8%

Korean

1.5%

Portuguese

1.5%

Chinese

1.5%

Vietnamese

1.3%

Armenian

1.3%

Tagalog

1.3%

Urdu

1.3%

Hindi

1.0%

Mandarin

1.0%

Russian

1.0%

Italian

1.0%

Filipino

0.8%

Greek

0.8%

Cantonese

0.8%

Polish

0.8%

Swedish

0.5%
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Patient Care Coordinator Education

Schools

University of Phoenix

26.8%

Murray State University

7.3%

Kaplan University

6.6%

Grand Canyon University

5.8%

Southern New Hampshire University

4.8%

Walden University

4.2%

Liberty University

4.2%

University of Central Florida

3.5%

Strayer University

3.5%

Northern Virginia Community College

3.3%

Ultimate Medical Academy - Clearwater

3.2%

Valencia College

3.2%

George Mason University

3.2%

University of South Florida

3.2%

University of Washington

3.1%

Wichita State University

2.9%

Baker College

2.9%

University of South Alabama

2.8%

American InterContinental University

2.8%

Capella University

2.8%
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Majors

Nursing

29.1%

Business

17.0%

Health Care Administration

10.9%

Medical Assisting Services

6.8%

Psychology

5.8%

Communication

2.7%

General Studies

2.7%

Biology

2.7%

Criminal Justice

2.6%

Management

2.5%

Accounting

2.0%

Medical Technician

1.9%

Dental Assisting

1.9%

Social Work

1.8%

Pharmacy

1.7%

Nursing Assistants

1.7%

Liberal Arts

1.7%

English

1.6%

Public Health

1.6%

Human Resources Management

1.5%
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Degrees

Bachelors

33.9%

Other

26.0%

Associate

16.7%

Masters

12.4%

Certificate

6.4%

Diploma

2.5%

License

1.1%

Doctorate

0.9%
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Full Time
Part Time
Internship
Temporary

Real Patient Care Coordinator Salaries

Job Title Company Location Start Date Salary
Patient Care and Staffing Coordinator Abundant Home Health LLC Arlington, TX Oct 01, 2012 $63,500
Patient Care Coordinator Our Planet Management Institute, Ltd New York, NY Sep 22, 2015 $54,262
Public Health Consultant/Patient Care Coordinator Coastal Plain Rural Health Network Manning, SC Jan 01, 2012 $52,811
Public Health Consultant/Patient Care Coordinator Coastal Plain Health Network Manning, SC Jan 01, 2012 $52,811
Public Health Consultant/Patient Care Coordinator Coastal Plain Rural Health Network Manning, SC Jun 30, 2011 $52,000
Geriatric Patient Care Coordinator Okeechobee Health Care Facility Okeechobee, FL Oct 01, 2009 $48,001
Geriatric Patient Care Coordinator Okeechobee Health Care Facility Okeechobee, FL Sep 01, 2009 $48,001
Patient Care Coordinator Omni Home Care, Inc. Plymouth, MI Sep 26, 2013 $42,000
Patient Care Coordinator Domestic Services LLC Lenox, MA May 01, 2014 $41,740

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Top Skills for A Patient Care Coordinator

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  1. Patient Care
  2. Insurance Companies
  3. Scheduling Appointments
You can check out examples of real life uses of top skills on resumes here:
  • Assumed responsibility for development and administration of standards and procedures related to patient care by personnel, including staff development.
  • Explain insurance coverage, review insurance estimates and help patients understand explanation of benefits from insurance companies.
  • Front desk responsibilities include scheduling appointments, verify insurance eligibility, filing, answering multiple phone lines.
  • Fax prescription refills to pharmacies; prepare patient charts for in office visits and day surgery procedures.
  • Abstracted appropriate information and retrieved medical records, copied requested records for transport to other locations.

What is it like to work as a Patient Care Coordinator

4.0

Insurance Coordinator

May 2, 2019 on Zippia

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What do you like the most about working as Patient Care Coordinator?

Gaining valued insurance knowledge and expertise... Show More

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Limited opportunity for an advanced position supervisor leading to manager... Show More

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Top Patient Care Coordinator Employers

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