How to hire a patient care coordinator

How to hire a patient care coordinator, step by step

Here's a step-by-step patient care coordinator hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a patient care coordinator job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new patient care coordinator
• Step 8: Go through the hiring process checklist

What does a patient care coordinator do?

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1. Identify your hiring needs

   Before you post your patient care coordinator job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a patient care coordinator for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a patient care coordinator to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a patient care coordinator that fits the bill.

   This list presents patient care coordinator salaries for various positions.

   Type of Patient Care Coordinator	Description	Hourly rate
   Patient Care Coordinator	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$11-25
   Patient Advocate	A patient advocate is responsible for supporting the patients with the medical processes in a healthcare institution, assisting them with insurance claims and medical billing disputes, verifying treatment procedures, and conducting referrals to medical professionals based on the patient's needs. Patient advocates facilitate a payment plan for the patients, discussing this plan to the financial department of the facility... Show more	$13-21
   Patient Liaison	Patient Liaisons are intermediaries addressing concerns on behalf of patients and families working in tandem with the hospital administrator. They are responsible for gathering data regarding patient care issues and inquiries, assessing patient well-being, suggesting improvements, and interpreting hospital service, policies, and procedures to patients and families... Show more	$11-20

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Patients
   • Customer Service
   • Home Health
   • Data Entry
   • Patient Appointments
   • Direct Patient Care
   • Insurance Coverage
   • Phone Calls
   • Strong Customer Service
   • Patient Flow
   • Insurance Verification
   • Outbound Calls
   • HIPAA
   • Triage

   Check all skills

   Responsibilities:

   • Communicate with insurance companies on a continuous basis to ensure hospital reimbursement and attain authorization for home and rehabilitation services.
   • Manage caseload by providing care coordination to individuals with a primary intellectual/developmental disability diagnosis all of whom receive community-base waiver services.
   • Check in, check out patients, and do EKG's.
   • Gain knowledge relate to bundle payments for orthopedic patients and the rules and regulations set forth by CMS.
   • Respond to telephone inquiries, providing quality service to customers, PSR's and insurance representatives inquiring about patient accounts.
   • Prepare patients prior to MRI exam, obtain safety check lists and assist with the daily operations of the MRI department.

   More patient care coordinator duties

3. Make a budget

   Including a salary range in your patient care coordinator job description helps attract top candidates to the position. A patient care coordinator salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.

   For example, the average salary for a patient care coordinator in Delaware may be lower than in Washington, and an entry-level patient care coordinator usually earns less than a senior-level patient care coordinator. Additionally, a patient care coordinator with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.

   Average patient care coordinator salary

   $16.77hourly

   $34,884 yearly

   ---

   Entry-level patient care coordinator salary

   $23,000 yearly salary

   Updated December 26, 2025

   Average patient care coordinator salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Washington	$46,332	$22
   2	Oregon	$43,231	$21
   3	California	$43,136	$21
   4	Mississippi	$38,379	$18
   5	Wisconsin	$37,706	$18
   6	Minnesota	$37,547	$18
   7	New Mexico	$35,729	$17
   8	District of Columbia	$35,082	$17
   9	Colorado	$34,951	$17
   10	Utah	$34,822	$17
   11	Nevada	$34,766	$17
   12	Illinois	$34,213	$16
   13	Arizona	$34,193	$16
   14	Georgia	$33,908	$16
   15	Texas	$33,576	$16
   16	Florida	$32,426	$16
   17	Nebraska	$31,822	$15
   18	New York	$31,152	$15
   19	Massachusetts	$31,091	$15
   20	Indiana	$31,015	$15

   Average patient care coordinator salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Homestead Hospice	$69,392	$33.36
   2	Avalon Hospice	$62,068	$29.84
   3	Beth Israel Deaconess Medical Center	$56,859	$27.34
   4	Massachusetts General Hospital	$56,622	$27.22
   5	Curo Health Services	$55,355	$26.61	66
   6	Dana-Farber Cancer Institute	$54,232	$26.07	8
   7	Health Alliance	$53,342	$25.65	74
   8	Seattle Cancer Care Alliance	$52,311	$25.15
   9	The Brooklyn Hospital Center	$51,259	$24.64
   10	Dignity Health	$51,009	$24.52	173
   11	East Alabama Health	$50,396	$24.23	6
   12	MetLife	$49,697	$23.89	3
   13	Masada Home Care	$49,330	$23.72
   14	University of California-Berkeley	$49,045	$23.58
   15	Mount Sinai Health System	$48,649	$23.39	134
   16	CHI St. Vincent Infirmary	$48,237	$23.19
   17	Huntington Hospital	$47,829	$22.99	8
   18	Queens Health Systems	$47,554	$22.86	21
   19	Discover Vision	$46,812	$22.51	85
   20	Encompass Health	$46,805	$22.50	32

4. Writing a patient care coordinator job description

   A job description for a patient care coordinator role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a patient care coordinator job description:

   Patient care coordinator job description example

   Among our many accolades, we have been designated 8 times the only A-Rated for Safety Hospital, awarded M a g n et Recognition for superior nursing, named Best Regional Hospital by US News and World Report and ranked among the 100 best places to work in healthcare (nationally). Jersey City Medical Center is also ideally located in the vibrant Jersey City waterfront community overlooking the harbor, just 10 minutes from New York City, with a grand view of the Statue of Liberty.

   Job Description

   The Patient Care Coordinator in conjunction with the Nurse Manager, is responsible for the function of the department, ensures that those under his/her supervision adhere to the goals and objectives of the department in accordance with its policies and procedures. Contributes to and supports the mission, vision and values of the department and organizations. Assists with the development of policies and procedures for the department, maintains high visibility on the unit and is a clinical resource person who acts as a role model for the staff on the designated area. The PCC is responsible for maintaining the continuity of patient flow, provides a safe environment for patients, staff and visitors.

   Additional Requirements

   Graduate of an accredited nursing program. Master s Degree preferred, RN/BSN Degree required. BLS certification and all other required by the department and unit. Must complete a minimum of 8 hours per year of professional development focused hospital wide leadership issues.

   We are committed to High Reliability and consistent demonstration of our Safety Together behaviors and tools:

   S - Speak up for Safety

   A - Accurately communicate

   F - Focus on the task

   E - Exercise and accept a questioning attitude

   T - Thoughtfully interact

   Y - You and Me Together

   RWJBarnabas Health offers excellent-provided benefits which include: competitive compensation, comprehensive medical/dental benefits, 403 (B) savings plan, Flexible Spending Plans, PTO program, tuition reimbursement and so much more.
   
   Equal Employment Opportunity

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right patient care coordinator for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your patient care coordinator job on Zippia to find and recruit patient care coordinator candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit patient care coordinators, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new patient care coordinator

   Once you've decided on a perfect patient care coordinator candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   Once that's done, you can draft an onboarding schedule for the new patient care coordinator. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a patient care coordinator?