Patient care coordinator resume examples from 2025

Q: What are the duties and responsibilities of a patient care coordinator?

The duties and responsibilities of a patient care coordinator involve developing, educating, and monitoring patient care plans. This includes consulting with patients and determining their needs, developing care plans, coordinating patient-care services, educating them about their condition, and evaluating interventions with the care team.

Q: What are the skills of a patient care coordinator?

The skills of a patient care coordinator are a mixture of hard and soft skills focused around planning, educating, monitoring, and connecting patients with health services. Key skills needed to be an effective patient care coordinator include compassion, critical thinking skills, emotional intelligence, and knowledge about medical procedures and processes. It also doesn't hurt to have strong computer competencies and coordinating strategies.

Q: What should a patient care coordinator put on a resume?

A patient coordinator should put skills and accomplishments that highlight their ability to successfully assess, plan, and advocate for a patient's health needs on a resume. As a patient care coordinator, you understand the importance of organization and planning. Your resume should be no different.

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Updated March 26, 2025

6 min read

All resume examples

Patient care coordinator resume

Danielle Jordan

(640) 555-5425 | djordan@example.com

Pittsburgh, PA | 19415 W. Oak Rd. - 82631

Work experience

2019 - Present
Patient Care Coordinator, Walgreen Co - Pittsburgh, PA
- Ensured patient confidentiality and ensure that patient care does not get compromised.
- Coordinated patient care by scheduling orders, communicating information to the patient in regards to medication shipments.
- Handled new patient enrollment account and medical records; processed orders and/or inquiries received by patient(s).
- Maintain strict confidentiality due to HIPPA laws.
- Conducted initial evaluation of prescriptions, verification of final products and retrospective drug reviews to enhance patient care.
- Helped with customer service on sales floor.cashiering.visual display Had to relocate merchandise.
2018 - 2019
Patient Service Representative, McKesson - Pittsburgh, PA
- Submitted benefit inquiries via fax to insurance companies for specialty drugs.
- Called insurance companies to verify if patient benefits.
- Copied or faxed medical records to doctors, lawyers, and insurance companies.
- Retrieved and maintained hard copy medical records as needed.
2017 - 2018
Communications Officer, Goodyear Tire and Rubber Company - Kent, OH
- Developed standard operating procedures, new training programs, beginning with the conception and ending with the implementation of them.
- Red Card, Certified CPR Pro Trainer, Licensed Med Pass Tech, Certified Professional Coder Hospital/Out Patient Surgery/Care/ER.
- Coordinated law enforcement and emergency units both within and outside my agency to accomplish common goals and missions.
- Document, file and research all noted radio traffic for public record.

Skills

PSR
New Patient Appointments
Medical Practice
Insurance Companies
Communication
Patient Care
Telephone Calls
Treatment Plans
Internet
Public Safety

Education

Bachelor's Degree, Nursing (2014 - 2017)
Kent State University
Kent,

Patient care coordinator resume

Benjamin Payne

(980) 555-8832 | bpayne@example.com

New York, NY | 46807 N. Maple Ln. - 88457

Work experience

2018 - Present
Patient Care Coordinator, Walgreen Co - New York, NY
- Update patient allergies, med list history, HIPPA.
- assist with issue resolutions, quality analyst for pcc technicians with company standards and policy's.
- Coordinated patient care by scheduling orders, communicating information to the patient in regards to medication shipments.
- Ensured patient confidentiality and ensure that patient care does not get compromised.
- Opened/closed jewelry safe while adhering to safety procedures.
2015 - 2018
Front Desk Coordinator, Danville Development - Main, PA
- Familiarized with the dining room computer system, and processed voids and payments.
- Front desk clerk Cashier Reservations Customer service Answering phones
- Assigned rooms to all guests with the computer system.
- Worked with insurance companies for benefits information for patients and ascribed to all HIPAA regulations for patient confidentiality.
- Developed training procedures and performed training for EHS (Environmental Health and Safety), and Quality based systems.
2014 - 2015
Front Desk Administration (Part-Time), Integrated Medical Services - Main, PA
- Worked as a front office associate checking patients in/out, scheduling appointments, registering patients, and maintaining medical records.
- Have worked with Word Perfect, Excel, PowerPoint, and Google Docs.
- Answered patient call bells Logged doctors' orders into computer system Used medical terminology
- Complete processing of patient referrals including accurate checkout, paperwork processing patient education and communication with Client Support Services as required.

Skills

Medical Records
EHR
Patient Care
Insurance Companies
Medical Facilities
Positive Attitude
Medical Practice
Night Audit
Social Workers
Patient Relations

Education

Bachelor's Degree, Health Care Administration (2012 - 2015)
Pennsylvania State University
Main,

Patient care coordinator resume

Louis Gray

(450) 555-0340 | lgray@example.com

Rockville, MD | 964 N. Elm Rd. - 30685

Work experience

2011 - Present
Patient Care Coordinator, Kaiser Permanente - Rockville, MD
- Verify &/or update all demographic information.
- Operate multi-line phone and update patient files * Serve as Medical Records Clerk, filing, pulling charts.
- Coordinate patient care with Nurses, Doctors, Social Work and various staff.
2008 - 2011
Patient Care Representative, Kaiser Permanente - Rockville, MD
- Transcribe doctors' notes into computer system and patient records
- Optimized clinic efforts by pulling and filing medical records and ordering charts within a computerized system.
- Handled inbound phone inquiries regarding patient care concerns related to pharmacy benefits.
- Acted as patient advocate and implemented total patient care as part of a nursing team covering 8-10 highacuity patients per shift.
2000 - 2005
Registrar, St. Elizabeth's Hospital - Cincinnati, OH
- Scan and index correspondence from patients and insurance companies.
- Coordinated with patients, physicians, office staff, insurance companies to obtain record patient demographic and insurance information.
- Registered patients with excellent customer service in a professional hospital setting.
- Receive and intake emergency room co-payment and record receipts for services.

Skills

Patient Care
Business Office
Radiology
Phone Calls
Patient Demographics
CPT
Office Supplies
Support Services
Insurance Companies
RN

Education

Doctoral Degree, Nursing (2005 - 2008)
Central State University
Wilberforce,
Master's Degree, Nursing (1999 - 2000)
University of Cincinnati
Cincinnati,
Bachelor's Degree, Nursing (1996 - 1999)
Ohio University
Athens,

Patient care coordinator resume

Tyler Gordon

(460) 555-0289 | tgordon@example.com

Pittsburgh, PA | 30345 W. Second Ln. - 36276

Work experience

2011 - Present
Patient Care Coordinator, AmerisourceBergen - Pittsburgh, PA
- Processed treatment request from physician office.
- Assisted with training new employees on all aspects of Patient care.
- Verify and maintain insurance information for individual patients and work with the various insurance companies to obtain payment.
- Prepared patient medical records for clinic sessions.
- Updated patients with information from insurance companies.
- Transport patient to various destinations and clean patient rooms, service breakfast, lunch and dinner.
2010 - 2011
Patient Access Associate, Aspen Dental Management - Pittsburgh, PA
- Provide support to the ROM for QA/QC Process for the Patient Access Team.
- Assess and understand patient medical charts and submit physician directed medical orders the insurance companies for medical necessity review.
- Maintained and managed patient database and medical records in accordance with company policies and procedures and State and Federal guidelines.
- Provided exceptional customer service in a fast-paced high volume department.
2009 - 2010
Emergency Room Registrar, Florida Hospital Ctr - Orlando, FL
- Register patients for inpatient hospitalization/ outpatient procedures Bed placement Insurance Verification Patient transport
- Verified insurance and patient demographic information.

Skills

Emergency
Greeting Patients
Necessary Information
Communication
Healthcare
Radiology
Patient Access
CPT
Trauma
Front Office

Education

Bachelor's Degree, Nursing (2006 - 2009)
Chamberlain College of Nursing - North Brunswick
,

Patient care coordinator resume

Marilyn Rivera

(710) 555-8402 | mrivera@example.com

Marion, IN | 37883 S. Evergreen Rd. - 45199

Work experience

2018 - Present
Patient Care Coordinator, Holiday Inn Express - Marion, IN
- Obtain eligibility and authorization with insurance companies for exams and eyewear.
- Facilitated communication between sales force and service technicians to ensure quality installations, exchanges, and equipment moves.
- Assign patients to appropriate patient care units and facilities.
- Created and maintained a database of international patients, medical records, and demographics that reduced patient response time.
2015 - 2018
Medical Office Administrator, Holiday Inn Express - Marion, IN
- Recorded and filed patient data and medical records.
- Answered phone calls, created reservations, maintained servers' cash out and tip out, organized paperwork and office space.
- Develop SQL databases to link communication department information.
- Filed, stored, and retrieved patient's medical records both internally and externally in accordance with regulatory requirements.
2012 - 2014
Medical Claims Processor (Part-Time), ManpowerGroup - Marion, IN
- collect medical charts via a remote access retrieval at various medical healthcare facilities across the nation.
- Obtain, retain and apply a wide range of information pertaining to the Medicaid billing process, policy and procedures.
- Evaluated claims submitted to insurance companies to determine whether or not the claims meet the eligibility standards of the company.
- Work with patient medical records, computer usage, typing

Skills

Computer System
Daily Operations
PCC
Medical Group
Medicaid
EMR
Provider Contracts
Meeting Quality Standards
Communication
Insurance Companies

Education

Master's Degree, Business (2014 - 2015)
Indiana Wesleyan University
Marion,
Bachelor's Degree, Business (2011 - 2014)
Indiana Wesleyan University
Marion,

How to write a patient care coordinator resume

Craft a resume summary statement

A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the patient care coordinator role.

Step 1: Start with your professional title, or the one you aspire to.

Step 2: Detail your years of experience in patient care coordinator-related roles and your industry experience.

Step 3: What are your biggest professional wins? Here is your opportunity to highlight your strongest accomplishments by placing them at the start of your resume.

Step 4: Don't forget, your goal is to summarize your experience. Keep it short and sweet, so it's easy for recruiters to quickly understand why you're a great hire.

These four steps should give you a strong elevator pitch and land you some patient care coordinator interviews.

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List the right project manager skills

Use your Skills section to show you have the knowledge and technical ability to do the job. Here is how to make the most of your skills section and make sure you have the right keywords:

Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
Consider all the software and tools you use on a daily basis. When in doubt, list them!
Make sure you use accurate and up to date terms for all the skills listed.

These five steps should give you a strong elevator pitch and land you some patient care coordinator interviews.

Here are example skills to include in your “Area of Expertise” on a patient care coordinator resume:

Patients
Customer Service
Home Health
Data Entry
Patient Appointments
Direct Patient Care
Insurance Coverage
Phone Calls
Strong Customer Service
Patient Flow

Insurance Verification
Outbound Calls
HIPAA
Triage
Compassion
Appointment Scheduling
Rehabilitation
Front Desk
Excellent Organizational
PCC

Care Plan
Discharge Planning
Hippa
CPT
Insurance Eligibility
Patient Scheduling
Patient Charts
Telephone Calls
Patient Demographics
Medical Oncology

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How to structure your work experience

Your work experience should be structured:

With your most recent roles first, followed by earlier roles in reverse chronological order.
Job title, along with company name and location on the left.
Put the corresponding dates of employment on the left side.
Keep only relevant jobs on your work experience.

How to write patient care coordinator experience bullet points

Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.

Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
What were your responsibilities or goals?
How did you accomplish them?
Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )

Here are effective examples from patient care coordinator resumes:

Work history example #1

Front Desk Administration

Best Western International

Handled guest check-in and checkouts professionally and in a welcoming and specialized manner.
Processed advanced deposits on 3rd party and prepaid/advanced pay reservations.
Performed guest requests, by making their stay as comfortable as possible.
Prepared, mailed out direct bills and posted payments to accounts.
Posted payments, charges, etc.

Work history example #2

Administrative Assistant/Scheduler

Randstad USA

Created, maintain and update records, databases and files.
Processed and audited bi-weekly payroll including: printing checks, calculating tax deposit forms, and balancing gross pay information.
Posted delivery instructions to account database.
Helped facilitate the printing and packaging of payroll checks for distribution for various clientele/companies.
Processed bi-weekly and monthly payrolls.

Work history example #3

Patient Service Specialist

American Health Care

Cited for excellence in interpersonal communications, teamwork, customer service, and reliability.
Used NextGen, EPM, EHR, ICS and Centricity.
Operated the drive-through window and sales register quickly and efficiently.
Worked in collaboration with staff and community partners to determine appropriate services for each family.
Prepared and worked all EOB'S and Remittances coming into the Business Office.

Work history example #4

Patient Care Coordinator

The University of Kansas

Recruited to Manage Clinical Schedules of 180 Physicians, Fellows, and Interns.
Created numerous procedures that proved to be both more effective and efficient.
Scheduled patients for lab, clinical exams, overnight sleep studies, and follow-up appointments.
Assisted with testing procedures and equipment with Radiology Technician.
Provided training to staff and administration on various issues including data, procedures, truancy, student motivation.

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Add an education section to your resume

Employers are looking for a few things when looking at the Education section of your resume:

The highest degree you have achieved.
TWhere you attended school, and the dates (Although if you graduated some time ago, leave the date off to avoid ageism)
TField of study
TAny honors, relevant coursework, achievements, or pertinent activities

Here are some examples of good education entries for resumes:

Bachelor's Degree in nursing

Kent State University, Kent, OH

2014 - 2017

Bachelor's Degree in health care administration

Pennsylvania State University, Main, PA

2012 - 2015

Highlight your patient care coordinator certifications on your resume

Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.

Include the full name of the certification, along with the name of the issuing organization and date of obtainment.

If you have any of these certifications, be sure to include them on your patient care coordinator resume:

Medical Assistant
Certified Medical Administrative Assistant (CMAA)
Certified Medical Office Manager (CMOM)
Certified Clinical Medical Assistant (NHA)
Registered Medical Assistant
Certified Health Unit Coordinator
Nationally Certified Medical Office Assistant (NCMOA)
Certified Medical Interpreter - Spanish (CMI)
Certified Personal Chef (CPC)
Nationally Certified Medical Assistant (NCMA)

Patient care coordinator resume FAQs

What are the duties and responsibilities of a patient care coordinator?

What are the skills of a patient care coordinator?

What should a patient care coordinator put on a resume?

Have more questions? See all answers to common office and administrative questions.

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Updated March 26, 2025

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