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Patient care coordinator skills for your resume and career

Updated January 8, 2025
4 min read
Patient care coordinator example skills
Below we've compiled a list of the most critical patient care coordinator skills. We ranked the top skills for patient care coordinators based on the percentage of resumes they appeared on. For example, 32.3% of patient care coordinator resumes contained patients as a skill. Continue reading to find out what skills a patient care coordinator needs to be successful in the workplace.

15 patient care coordinator skills for your resume and career

1. Patients

Here's how patient care coordinators use patients:
  • Maintained confidentiality of all information acquired through employment with the clinic, including patients medical records and clinic business information.
  • Assist new patients with patient information forms and properly verify insurance eligibility for all appointments.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how patient care coordinators use customer service:
  • Recognized for a rapidly promoted to a Medical/Dental Care Coordinator position and for a professional and high quality customer service.
  • Certified Pharmacy Technician Provided exceptional Customer Service Care Input documentation of new and updated information, including new prescriptions.

3. Home Health

Here's how patient care coordinators use home health:
  • Communicated with patients and businesses on non-clinical home health related issues, and effectively identified patient conflicts and implemented solutions.
  • Completed prior authorizations and referrals which included ordering durable medical equipment and home health equipment and services.

4. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how patient care coordinators use data entry:
  • Oversee company data entry, while updating medical records, collecting co-payments, verifying patient insurance information and entering claim information.
  • Provided administrative support, scheduling return appointments, verifying patients information and collecting co-pays, general office, data entry.

5. Patient Appointments

Here's how patient care coordinators use patient appointments:
  • Schedule patient appointments and provide information to the patient on behalf of the medical facility regarding examination procedures.
  • Establish patient appointments in an automated Scheduling System, entering personal information obtained from the customer.

6. Direct Patient Care

Here's how patient care coordinators use direct patient care:
  • Participate in QAPI program and hospice-sponsored in-service training; deliver direct patient care as necessary.
  • Provided direct patient care/managed patient case load when necessary.

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7. Insurance Coverage

Here's how patient care coordinators use insurance coverage:
  • Investigated type and level of insurance coverage, and obtained prior authorizations in order to determine patient eligibility for home infusion.
  • Provide comprehensive support by monitoring and managed the flow of information associated with cost and medical insurance coverage and financial responsibility.

8. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how patient care coordinators use phone calls:
  • Oversee incoming phone calls and clinic visitors to ensure accurate, timely and positive communication, facilitation and presentation.
  • Greeted patients, administered patient registration, answered incoming phone calls, scheduled appointments and collected co-payments.

9. Strong Customer Service

Here's how patient care coordinators use strong customer service:
  • Provide strong customer service to patients both in person and via phone.
  • Provide strong customer service skills and patient-centered care.

10. Patient Flow

Here's how patient care coordinators use patient flow:
  • Analyzed and coordinated daily schedules for Neurosurgery Physicians Practice to help provide flawless operations and efficient patient flow.
  • Directed and demonstrated front office operations to streamline high-volume patient flow with emphasis on efficiency and remarkable service.

11. Insurance Verification

Here's how patient care coordinators use insurance verification:
  • Supported office through numerous responsibilities including clerical work, managing patient's schedules, marketing, and insurance verification.
  • Accept new prescriptions and making sure all necessary information including insurance verification is available to process orders.

12. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how patient care coordinators use outbound calls:
  • Research patient medical history and insurance information through outbound calls to medical offices and insurance providers.
  • Conducted customer service outbound calls to ensure timely prescription delivery and customer requirements are being met.

13. HIPAA

Here's how patient care coordinators use hipaa:
  • Enrolled patients for receiving medications by obtaining insurance, medical history and authorizations pertaining to HIPAA.
  • Handled sensitive information such as patient insurance information and demographics in accordance with HIPAA guidelines.

14. Triage

Triage is a method of prioritizing a patient or a group depending on the severity, diagnosis, and condition of the disease needing immediate medical care. It is often to determine a condition and identifying the appropriate destination before assessing where the patient will be going. A triage nurse commonly performs it.

Here's how patient care coordinators use triage:
  • Received care coordination notification cases for non-clinical assessment /intervention and provided appropriate triage.
  • Provided administrative support to medical teams inclusive of telephone triage and patient scheduling.

15. Compassion

Here's how patient care coordinators use compassion:
  • Displayed compassion and understanding in order to meet patient needs, and provide them with the best possible care.
  • Greeted patients upon arrival and closed appointments with a friendly and fully engaged attention to detail and compassion.
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List of patient care coordinator skills to add to your resume

The most important skills for a patient care coordinator resume and required skills for a patient care coordinator to have include:

  • Patients
  • Customer Service
  • Home Health
  • Data Entry
  • Patient Appointments
  • Direct Patient Care
  • Insurance Coverage
  • Phone Calls
  • Strong Customer Service
  • Patient Flow
  • Insurance Verification
  • Outbound Calls
  • HIPAA
  • Triage
  • Compassion
  • Appointment Scheduling
  • Rehabilitation
  • Front Desk
  • Excellent Organizational
  • PCC
  • Care Plan
  • Discharge Planning
  • Hippa
  • CPT
  • Insurance Eligibility
  • Patient Scheduling
  • Patient Charts
  • Telephone Calls
  • Patient Demographics
  • Medical Oncology
  • Patient Education
  • Medical History
  • Vital Signs
  • Patient Payments
  • Insurance Benefits
  • Patient Insurance
  • Physician Orders
  • Computer System
  • Provide Emotional Support
  • Durable Medical Equipment
  • Senior Care
  • Insurance Claims
  • Medical Billing
  • Inbound Calls
  • Physical Therapy
  • ICD-9
  • Patient Confidentiality
  • Patient Referrals

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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