Top Patient Care Coordinator Skills

Below we've compiled a list of the most important skills for a Patient Care Coordinator. We ranked the top skills based on the percentage of Patient Care Coordinator resumes they appeared on. For example, 23.9% of Patient Care Coordinator resumes contained Patient Care as a skill. Let's find out what skills a Patient Care Coordinator actually needs in order to be successful in the workplace.

The six most common skills found on Patient Care Coordinator resumes in 2020. Read below to see the full list.

1. Patient Care

high Demand
Here's how Patient Care is used in Patient Care Coordinator jobs:
  • Assumed responsibility for development and administration of standards and procedures related to patient care by personnel, including staff development.
  • Managed large, high-traffic hearing aid clinic by coordinating patient care and managing internal business operations.
  • Evaluated and coordinated patient care services for obstetrics/gynecology services, specifically with high risk pregnancies.
  • Delegate aspects of patient care to associates consistent with their capabilities and responsibilities of caregiver.
  • Identified high risk/problematic patients and developed behavioral protocols to ensure consistency of patient care.
  • Diversified diagnostic imaging facility that has maintained continuous growth with outstanding patient care.
  • Assign and coordinate patient care responsibilities to maintain quality standards and regulatory guidelines.
  • Maintain patient database and relevant documents according to patient care coordination.
  • Coordinated patient care to achieve maximum efficiency and positive patient results.
  • Provide effective communication with patients to ensure excellent patient care.
  • Supervised in-house education on outpatient care to 3-5 medical assistants.
  • Supervised patient care rendered by nursing staff and ancillary personnel.
  • Collaborate with physician and interdisciplinary team regarding patient care plan
  • Collaborated with physicians in planning and delivering patient care.
  • Coordinated appropriateness for inpatient care and discharge planning.
  • Initiated patient care based upon Doctor requested procedures.
  • Facilitated patient care through an interdisciplinary team model.
  • Maintain patient care database by entering accurate documentation.
  • Supported doctors in providing extraordinary patient care.
  • Provide Rx refills/ customer service/ coordinate patient care

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2. Insurance Companies

high Demand
Here's how Insurance Companies is used in Patient Care Coordinator jobs:
  • Contacted insurance companies to verify hearing benefits and submitted appropriate paperwork for patients to ensure benefits were provided for hearing aids.
  • Communicate with insurance companies on a continuous basis to ensure hospital reimbursement and attain authorization for home and rehabilitation services.
  • Work closely with insurance companies to obtain authorization for patients to receive medical treatment recommended by their primary care physician.
  • Introduced new in-house medical billing/coding after attending medical coding courses, billed health insurance companies and managed patient records.
  • Obtain surgical authorization from insurance companies including workman s compensation, No fault insurance, private and international insurance.
  • Work with insurance companies to secure authorization for surgical procedures and gather proper medical documentation to support request.
  • Explain insurance coverage, review insurance estimates and help patients understand explanation of benefits from insurance companies.
  • Work with insurance companies to obtain authorizations for hospital procedures, radiology procedures, and specialty medications.
  • Contacted organizations and insurance companies to ensure prior approval requirements are met before entering the hospital.
  • Worked extensively with various medical insurance companies to ensure accurate medical coverage and prior authorizations.
  • Gained heavy experience working with insurance companies to obtain prior authorizations for surgical procedures.
  • Verified patients' benefits including obtaining approval from insurance companies prior to surgery.
  • Communicate with insurance companies to obtain authorization for diagnostic studies and specialty medications.
  • Contacted insurance companies to gather necessary information regarding patient's benefits and coverage.
  • Communicated with families and insurance companies to provide updates and ensure insurance coverage.
  • Coordinate referrals to specialty clinics, obtaining/verifying prior authorization with insurance companies.
  • Verify medical benefits with commercial insurance companies, Kentucky Medicaid and Medicare.
  • Retrieve authorization for various insurance companies including Auto and Workman's Compensation.
  • Maintained relationships with key hospitals, insurance companies and other medical facilities.
  • Worked closely with Insurance companies in order obtain authorizations for medical procedures

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3. Customer Service

high Demand
Here's how Customer Service is used in Patient Care Coordinator jobs:
  • Certified Pharmacy Technician Provided exceptional Customer Service Care Input documentation of new and updated information, including new prescriptions.
  • Exemplified the second-to-none customer service delivery for which Diplomat Specialty Pharmacy is nationally renowned in all interactions with customers.
  • Provided excellent customer service and high quality detail oriented processing for all internal and external customers and vendors.
  • Direct customer service representatives on how to resolve customer service issues when the Customer Service Supervisor is unavailable.
  • Exemplified second-to-none customer service for which Diplomat Specialty Pharmacy is nationally renowned in all aspects of business services.
  • Managed paper and computer files in compliance with company procedures to ensure outstanding customer service and confidentiality.
  • Performed sales, customer service and delivery of oxygen, medical equipment and respiratory therapy equipment.
  • Recognized and rewarded for outstanding work performance to cultivate a positive and collaborative customer service culture.
  • Created and implemented 24 hour post admission follow up customer service survey/interview; increasing patient satisfaction.
  • Worked collaboratively with other customer service representatives and supervisor to ensure that best- practices are shared.
  • Provided excellence in customer service with internal and external customers resulting in heightened customer satisfaction.
  • Provided customer service to patients prescribed medications along with follow -up to ensure client satisfaction.
  • Provided customer service to family members and visitors, and facilitated conflict resolution as necessary.
  • Work and communicate with co-workers through company processes to deliver excellent customer service.
  • Interact and communicate with customers and provide excellent internal and external customer service.
  • Headed patient and family customer service needs/provide resolution according to policies and procedures.
  • Provided excellent customer service to patients and practice confidentiality of patient information.
  • Maintain professionalism and demonstrated excellent customer service to all peers and patients.
  • Received company monthly and quarterly customer service recognition awards on multiple occasions.
  • Point of contact for communications regarding customer service issues and resolution.

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4. Medical Records

high Demand
Here's how Medical Records is used in Patient Care Coordinator jobs:
  • Obtained all medical records necessary for patient appointment processing and updated all patient activity and contact information in medical records.
  • Maintained confidentiality of all information acquired through employment with the clinic, including patients medical records and clinic business information.
  • Delivered exceptional and accurate service regarding content and presentation of patient medical records when requested by internal and external customers.
  • Completed requested medical records from referring physicians and consultants, coordinated and scheduled appointments and responded to patient concerns regarding same
  • Prepared patient medical records using a uniform internal tracking formula to meet the Health Information Portability Protection Act.
  • Required to analyze medical records and change entry information for financial reimbursement within the guidelines and procedures.
  • Abstracted appropriate information and retrieved medical records, copied requested records for transport to other locations.
  • Scheduled patient appointments, Recorded and filed medical histories of patients into Electronic Medical Records.
  • Reviewed and updated Electronic Medical Records by charting vital signs, medications and demographic information.
  • Maintained electronic patient files; updating individual patient medical records in accordance with established policies.
  • Maintain accurate and thorough documentation in patient charts using an electronic medical records system.
  • Ensured safety and quality in patient services and maintain confidentiality of patient medical records.
  • Obtained external medical records required by Medical Professionals while safeguarding patient privacy and confidentiality.
  • Input data into electronic medical records system and gather pertinent information for their visit.
  • Organized existing medical records of 50+ patients into designated categories for clinical review.
  • Maintained up-to-date and accurate patient medical records through clinical patient health information systems.
  • Obtain all medical records and medical/cardiac clearance in preparation for surgical patients.
  • Maintained patient medical records and routinely recovered medical charts from provider workstation.
  • Scanned medical documents and inputted corresponding patient information onto electronic medical records database
  • Documented patient data in medical records, improving accuracy and completion.

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5. Appointment Scheduling

high Demand
Here's how Appointment Scheduling is used in Patient Care Coordinator jobs:
  • Recorded & updated patient information into hospital database, as well as managing appointment scheduling and follow-up.
  • Managed and coordinated hospital to office; procedure scheduling and appointment scheduling.
  • Scheduled appointments for 5 offices, ensured appointment scheduling is done accurately within the office and with the national appointment center.
  • Worked on two different software applications, Get timely software for appointment scheduling and Vend software for the billing purpose.
  • Front Desk Reception, Appointment Scheduling, Insurance Verification, Authorizations, Multi-Line Phone Reception, General Office Duties.
  • Managed patient appointment scheduling for all dental hygiene and restorative work, including emergency cases.
  • Maintained existing accounts along with new, appointment scheduling, and diversified duties ;.
  • Assisted primarily geriatric clients with intake forms, insurance information, and appointment scheduling.
  • Assist patients with payments, appointment scheduling/canceling, home visits and transportation arrangements.
  • Perform appointment scheduling, field phone calls and forward to RN as needed.
  • Experience with Electronic Health Records (EHR) and appointment scheduling.
  • Manage and coordinate patient care, referrals, appointment scheduling.
  • Assisted Patients with check-in, check-out and appointment scheduling.
  • Oversee appointment scheduling and maintain records.
  • Required high level of analytical skills/cognitive skills to make responsible decisions during appointment scheduling and other patient service requests.
  • Front desk-appointment scheduling-verifying insurance coverages-answer phones and properly direct call-follow up on all outgoing referrals
  • Front desk, patient check-in, answering multi line system, appointment scheduling, insurance verification, and translation.
  • Check in and out, appointment scheduling, answering phones, insurance, data entry, answering multiline phones.
  • Supervised nursing staff, and conducted annual performance reviews Managed triage and appointment scheduling for large volume of patients
  • Performed device inventory, clinic management, appointment scheduling, and answered all office phone calls.

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6. Phone Calls

high Demand
Here's how Phone Calls is used in Patient Care Coordinator jobs:
  • Oversee incoming phone calls and clinic visitors to ensure accurate, timely and positive communication, facilitation and presentation.
  • Greeted patients, administered patient registration, answered incoming phone calls, scheduled appointments and collected co-payments.
  • Responded to/referred incoming patient treatment-related phone calls.
  • Answer all incoming phone calls, collect and document detailed information and route them appropriately for the doctor and nurse practitioner.
  • Enter detailed information into company proprietary software while conversing via telephone Place outbound phone calls for patient follow ups or confirmation.
  • Answered phone calls and assisted patients with any questions or regards as well as transferring them to different departments if necessary.
  • Conduct hearing tests, recommend and fit hearing aids, schedule patients, field phone calls, check patient's insurance
  • Added and updated all patients, doctors, and insurance information for all files via phone calls, or correspondence.
  • Answer phone calls, return messages, schedule follow up, and recall appointments for all patients of the practice.
  • Answer phone calls to address customer needs, schedule appointments, guide patients through the preparation process and post-care instructions.
  • Verified and validated accuracy and completeness of prescriptions; obtained new prescriptions as needed via incoming and outgoing phone calls.
  • Answer phone calls, and took referrals from Hospitals, Nursing Homes and Rehab Facilities, and Physician's Office.
  • Answer incoming phone calls, check-in patients, order supplies, type word and excel documents and other miscellaneous paperwork.
  • Answer phone calls and schedule appointments* Verify patient information and file accordingly* Track and set up hearing aids for delivery
  • Answer phone calls to assist patients make appointments or send notes to the RN for help from lead physician.
  • Make appointments, phone calls, prepare patient charts and files, assist hearing aid consultant any way needed.
  • Coordinate all clinical phone calls and work schedules with the physician, physician assistant and medical office assistant staff.
  • Performed clerical duties such as handling records, directing phone calls, entering data and creating reports for management.
  • Performed administrative works such as receiving phone calls from patients, and forward to appropriate department for priority concerns.
  • Answered incoming phone calls, also interacted with customers face to face, by email, or live chat.

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7. Front Desk

high Demand
Here's how Front Desk is used in Patient Care Coordinator jobs:
  • Promoted to Senior Patient Care Coordinator to assume additional responsibility at front desk in Roosevelt Health Center.
  • Maintain lobby/front desk organization and cleanliness also performing other office duties as requested.
  • Organized front desk/reception area and ordered necessary supplies.
  • Front desk receptionist, insurance authorizations,
  • Assist front desk receptionist with checking in patients, answering phones, pulling charts and collecting co-pays and any balances due.
  • Maintained patient's files, computer entry, and various other front desk tasks such as check in and check out.
  • Front desk duties and included managing the schedule, patient flow, check-in/out, submitted insurance claims in a DMO/HMO office.
  • Front Desk Manager-greeted every client upon entry of practice, File and maintain records both hard copy files and digital files.
  • Train and supervise the Front Desk, Housekeeping and other employees while helping the Manager facilitate all delegated projects and responsibilities.
  • Create files for all patients and organize the whole filing system as well as the front desk and back office.
  • Managed a medical front desk in areas of medical and computerized scheduling, billing, and medical insurance record management.
  • Work the front desk, answer phones, file, and fax, make copies, greet patients/clientele upon arrival.
  • Assisted in managing the front desk and was the first point of contact when an individual walked into the clinic.
  • Revamped and implemented front desk patient processes on both shifts to efficiently handle on average 60 patients each day.
  • Provided support and back-up to front desk and scheduling staff by personally filling in for a position of need.
  • Job duties: Maintaining the smooth running and operation of all front desk activities in a busy medical practice.
  • Handle customer service and front desk responsibilities along with support for transaction control to insure insurance claims are processed.
  • Visited local physicians' offices to establish a rapport with front desk and nurse's for referral sources.
  • Front desk reception including greeting patients, client tracking, situating patients in rooms, and taking payments.
  • Assisted department manager in supervision of other patient care coordinators, front desk staff, and scheduling team.

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8. Care Coordinator

high Demand
Here's how Care Coordinator is used in Patient Care Coordinator jobs:
  • Developed and distributed various reports on a weekly basis to upper management, marketing representatives, and patient care coordinators.
  • Recognized for a rapidly promoted to a Medical/Dental Care Coordinator position and for a professional and high quality customer service.
  • Communicate pertinent information about patients to oncoming Patient Care Coordinator and to Case Manager or Social Worker where appropriate.
  • Skilled patient care coordinator/customer service representative committed to addressing customer concerns with speed, accuracy and professionalism.
  • Started as Patient Care Coordinator and moved into assisting with equine related veterinary calls.
  • Worked as a temporary Patient Care Coordinator assisting the corporation in organizing developing offices.
  • Assigned daily tasks to Patient Care Coordinators and monitored individual performance to completion.
  • Perform back-up Patient Care Coordinator function for concurrent review of inpatient admissions.
  • Enhanced productivity of Patient Care Coordinators through development of intuitive tracking sheets.
  • Created New Patient Care Coordinator standard operation procedure manual for office.
  • Provided office management support as Patient Care Coordinator as assigned.
  • Functioned as a Patient Care Coordinator/Designated Charge Nurse/Night supervisor.
  • Polished and professional Presenter and Sales Consultant/Patient Care Coordinator.
  • Promoted to Geriatric patient care coordinator.
  • Position: Patient Care Coordinator/Marketing.
  • Care Coordinator for Medicaid recipients.
  • Awarded Patient Care Coordinator of the Year in 2013 for achieving individual & company outreach goals and providing excellent patient care.
  • Worked as a Patient Care Coordinator on the same Medical Surgical Unit at University Health System on a 47 bed unit.
  • Serve a dual function as a patient care coordinator and a research support staff for community research studies at the HealthCenter.
  • Lead Patient Care Coordinator for new patients focusing on the delivery and adherence of specialty medications within complex disease states.

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9. Treatment Plans

high Demand
Here's how Treatment Plans is used in Patient Care Coordinator jobs:
  • Reviewed records for insurance certification, monitored charts for quality assurance, developed treatment plans and discharge planning.
  • Provide ongoing and retro review monitoring, evaluation and modification of inpatient treatment plans as necessary.
  • Demonstrated ability to proactively sell treatment plans and needed services by using effective communication and follow-up.
  • Collaborate with multidisciplinary team members to discuss treatment plans ensuring patients receive optimal medical benefit.
  • Communicated effectively with patients about proposed treatment plans to improve their oral health.
  • Created and presented financial treatment plans and made recommendations according to patient requirements.
  • Provided dental patients with explanation of treatment plans after evaluation was performed
  • Participated daily with interdisciplinary team to develop clients' treatment plans.
  • Coordinated specialty referrals and presented treatment plans.
  • Coordinated and explained detailed treatment plans.
  • Specialized in presenting comprehensive treatment plans.
  • Guided the patient and their families through the treatment plans, consent forms, financial responsibilities and preoperative and postoperative planning.
  • Educate patients and families on what Hospice does, disease processes, treatment plans, medications, and doctors' orders.
  • Educated patients about their treatment and served as liaison between patients and dentists to assist patients in understanding their treatment plans.
  • Coordinated communication and treatment plans with primary care provider, specialists, social workers, case managers and family members.
  • Utilize CDT codes to outline treatment plans, record charges from performed treatment, and post payments to the ledger.
  • Presented treatment plans and scheduled surgeries, worked recall, unscheduled treatment reports, A/R, collections and insurance research.
  • Reviewed treatment plans with patients and needed to be prepared to answer all questions from payment options to treatment options.
  • Check patients in and out of office; providing explanation of treatment plans, take care of payment and billing.
  • Provided ongoing in-services for staff on use of equipment and complicated treatment plans for patients needing heart transplants.

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10. Data Entry

high Demand
Here's how Data Entry is used in Patient Care Coordinator jobs:
  • Oversee company data entry, while updating medical records, collecting co-payments, verifying patient insurance information and entering claim information.
  • Provided administrative support, scheduling return appointments, verifying patients information and collecting co-pays, general office, data entry.
  • Scheduled client appointments, completed data entry of patient information and recorded insurance co-pays.
  • Completed data entry by registering patients after receiving a referral.
  • Performed data entry for prescriptions received, including insurance information.
  • Used data entry and database programs for physician/facility billing.
  • Scanned medical documents and performed computer data entry.
  • Inserted data entry of client confidential information.
  • Entered and organized computerized data entry.
  • Assisted with front office flow by collecting co- pays, data entry, answering phones and patient check in and out.
  • Conducted intake of assigned activities inclusive of data entry referrals into patient database (CSRD), addressing real time issues.
  • Completed data entry for tracking orders, maintaining office inventory, and keeping on track for monthly goals every evening.
  • Assist with assigned departmental needs including filing, correspondence, data entry, data collection for quality monitoring activities.
  • Set up appointments for hearing tests, filing, data entry, handle petty cash, general office duties.
  • Performed data entry for HIV prisoners onto AIR system, also verified data in the systems to assure correctness.
  • Schedule and greeted patients: answered telephones, purchased supplies, and performed data entry, billing and coding.
  • Answer phones, schedule apps, data entry, handle emails, NuSquared, company website, etc.
  • Assigned to Women Health Team properly input patients order using medical terminology, alphanumeric, and data entry.
  • Manage accurate, timely completion and submission of a variety of data entry including staff and patient information.
  • Performed data entry-alpha and numeric data entry to add new records, verify, correct, and edit.

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11. Scheduling Appointments

high Demand
Here's how Scheduling Appointments is used in Patient Care Coordinator jobs:
  • Front desk responsibilities include scheduling appointments, verify insurance eligibility, filing, answering multiple phone lines.
  • Worked closely with clinical staff in coordinating and scheduling appointments for hearing evaluations and adjustments.
  • Coordinated and facilitated patient needs including scheduling appointments, treatment planning and providing benefit explanations.
  • Collaborated with office manager for filing and scheduling appointments and surgeries with multiple surgery centers.
  • Support the clinical staff by scheduling appointments and handling administrative processing and record-keeping.
  • Coordinated scheduling appointments via telephone or in-person.
  • Front desk responsibilities including scheduling appointments.
  • Coordinate services related with referred specialists as transportation, scheduling appointments, as well as connecting patient with social services needed.
  • Assist with scheduling appointments, provide appointment reminders, and assist RN and LCSW/MSW with managing care for High Risk members.
  • Page doctors and nurses in urgent situations, scheduling appointments for patients who contact NMPG via the internet, verifying insurance.
  • Interact with patients on a daily basis, scheduling appointments, explanation of insurance benefits and breakdown of coverage to patients.
  • Developed administrative skills managing the front desk by greeting clients, scheduling appointments, and preparing charts for office visits.
  • Ease patients in scheduling appointments, verifying insurances, and presenting treatment plans while recognizing their rights; maintaining confidentiality.
  • Front Desk Operator-scheduling appointments, answer phones, check patients in as well as collecting payments, answering billing questions.
  • Front office duties such as: answering phones, prepping charts, checking patients in/out, and scheduling appointments.
  • Answered incoming calls on inquiries about our services and products, scheduling appointments for new patient and current patient.
  • Assist patients navigating the numerous clinic processes and policies for scheduling appointments in medical, dental and behavioral clinics.
  • File patient information, answer phone, verify insurance, payroll, hiring and terminating employees, scheduling appointments
  • Prepare patient treatment plans, send and receive records, scheduling appointments and make follow up patient calls.
  • Answer phones, screen, or forward calls, providing information, taking messages, or scheduling appointments.

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12. Patient Scheduling

high Demand
Here's how Patient Scheduling is used in Patient Care Coordinator jobs:
  • Achieved revenue goals by effectively managing patient scheduling, staff productivity, collections and receivables and specialty referral process.
  • Provided administrative support to medical teams inclusive of telephone triage and patient scheduling.
  • Handled patient scheduling and Insurance authorizations.
  • Check patients in/out, verify demographics and Insurance coverage, answering phones and patient scheduling, taking patient payments.
  • Assist front office staff as necessary with check-in and check-out of patients, insurance verification and patient scheduling.
  • Provided all walk-in and telephone reception and all patient scheduling- All general office support including copying and faxing.
  • Coordinated patient scheduling, acquired insurance authorizations, and served as the initial contact for the front desk.
  • Manage all staff and patient scheduling and daily flow within the office including all front desk duties.
  • Designed a flow chart that streamlined patient scheduling practices that is included in the current training manual.
  • Process insurance claims and billing, patient scheduling, accounts, referrals, & electronic medical records.
  • Check patients out, answer phones, coordinate outpatient scheduling & assist with requests for medical records.
  • Assisted the hearing specialist as needed, managed patient scheduling and patient records, processed insurance claims
  • Head of patient scheduling, coordinating between the Doctor, Hygienists, and Dental Assistants.
  • Implemented a new patient scheduling process, which allowed physicians to see more patients.
  • Worked with front office staff to answer medical questions and facilitate patient scheduling.
  • Coordinate patient scheduling and provide customer service assisting in sales and patient retention.
  • Conducted new patient intakes, answered incoming phone calls and performed patient scheduling.
  • Coordinate patient scheduling, research complex issues between multiple databases and run reports.
  • Managed multiple doctor schedules while trying to accommodate patient scheduling needs and requests.
  • Maintain and prioritize patient scheduling to increase office revenue.

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13. Hipaa

high Demand
Here's how Hipaa is used in Patient Care Coordinator jobs:
  • Enrolled patients for receiving medications by obtaining insurance, medical history and authorizations pertaining to HIPAA.
  • Handled sensitive information such as patient insurance information and demographics in accordance with HIPAA guidelines.
  • Maintain patient confidentiality in accordance to policy and procedure and HIPAA requirements.
  • Practice strict patient confidentiality following HIPAA guidelines and regulations.
  • Safeguard patient privacy and confidentiality following HIPAA compliance.
  • Implemented HIPAA rules and regulations regarding patient confidentiality.
  • Maintained patient confidentiality and conformance with HIPAA guidelines.
  • Follow HIPAA guidelines and uphold patient confidentiality.
  • Maintained medical records according to HIPAA regulations.
  • Maintain patient confidentiality according to HIPAA.
  • Maintained HIPAA compliance through patient confidentiality.
  • Created and implemented policies and procedures as related to OSHA, HIPAA, Customer Service, Billing, Collections and Marketing.
  • Use OpenDental software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
  • Maintain the highest level of patient information security and adhere to all HIPAA, OSHA, and CDC Infection Control guidelines.
  • Carried out general office duties including directing phone calls to the appropriate department and destroying documents in accordance with HIPAA guidelines.
  • Process medical record requests for patients, referring physician offices and attorneys by adhering to HIPAA regulations to ensure HPI.
  • Communicate with physician offices using fax or email to update them on their patients prescription status while complying with HIPAA.
  • Screen, direct and take messages when appropriate being conscious of HIPAA Privacy and Security in performing these tasks.
  • Prepared for HIPAA and JCAHO reviews ensuring required brochures and pamphlets were available to patients in all clinics.
  • Used verification processes and followed HIPAA guidelines when patients called in by asking for their name and D.O.B.

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14. Hospice

high Demand
Here's how Hospice is used in Patient Care Coordinator jobs:
  • Work closely with Community education and Education Coordinator for marketing projects and continuing education to the Lakeside Hospice staff and community.
  • Maintained a comprehensive working knowledge of the hospice contractual relationships and ensured that patients were admitted according to contract provisions.
  • Ensured seamless transition of patients to hospice by providing telephonic patient/family education and preparation for home care i.e.
  • Promoted to management position: was then responsible for clinical, administrative and financial management of hospice program.
  • Monitored and reviewed staff documentation to ensure that it supported the eligibility criteria needed to continue hospice services.
  • Receive communications from hospitals, clinics facilities and consumers inquiring about hospice and palliative care services.
  • Involved in team support through staff education, weekly interdisciplinary meetings with hospice medical director.
  • Participate in QAPI program and hospice-sponsored in-service training; deliver direct patient care as necessary.
  • Worked effectively with a multidisciplinary team, which included hospice physicians and nurse practitioners.
  • Developed and facilitated a partnership with a different hospice company for additional referral sources.
  • Coordinate and oversee direct and indirect patient services provided by hospice clinical organization personnel.
  • Performed referral evaluations / admission assessments of patients qualifying for Hospice services.
  • Organized and scheduled patient visits and services for a busy Hospice/Oncology unit.
  • Work closely with Medical Director and Executive Director to develop hospice program.
  • Provided education and support to primary caregivers/family members of hospice patients.
  • Maintained communication between hospice, hospital administration and other hospital departments.
  • Obtained and reviewed clinical information for eligibility requirements for hospice evaluation.
  • Follow Medicare guidelines on qualifying hospice patients and charting requirements.
  • Prepared confidential patient information reports through the hospice database.
  • Provided excellent Hospice Case Management to terminally ill adults.

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15. Triage

average Demand
Here's how Triage is used in Patient Care Coordinator jobs:
  • Received care coordination notification cases for non-clinical assessment /intervention and provided appropriate triage.
  • Documented clinical information obtained from phone interviews, clinical triage.
  • Assisted Nurse Practitioner with patient calls, advice and triage; Lab follow-up; Scheduled surgeries and out of office appointments;
  • Determined and relayed vital information regarding patient's symptoms to triage for physicians, nursing, and ancillary staff.
  • Answer phones and triage calls based on what needs to be done for the patient or outside vendor.
  • Greet customers, triage calls, take written orders for prescriptions and supplements then package for shipment.
  • Entered in all prescriptions called into triage line as they were given verbally by on-call physicians.
  • Skilled Nurse, On-call 365 days, with triage, medication, treatment and hospice care.
  • Performed telephone triage, made recommendations to patients and notified physicians of urgent health problems.
  • Assisted Triage Nurse with incoming calls from patients, family members, and field staff.
  • Promoted to Coordinator Latino Clinic: Clinical Liaison, Spanish phone triage, lactation clinic.
  • Answer telephone, screen calls, schedule appointments and direct triage calls to nursing staff.
  • Manage the triage procedures of incoming phone calls from attorneys, clients, and patients.
  • Assist patient's with symptom management and OTC temporary symptom relief via telephone triage.
  • Initial point of contact- setting up account and then distribute order into triage system.
  • Answer phones and triage calls to the appropriate clinical assistant, nurse and/or doctor.
  • Work with Triage Nurse or LVN's to get prescriptions faxed to pharmacies.
  • Performed room preparation, discharge, and phone call triage for patients.
  • Coordinate care, resources, medication, scheduling and triage for patients.
  • Receive and triage inquiries from patients/caregivers in a concerned and empathetic manner.

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16. Durable Medical Equipment

average Demand
Here's how Durable Medical Equipment is used in Patient Care Coordinator jobs:
  • Followed up with Medicare, Medi-Cal, and other private insurances to verify eligibility for patients regarding durable medical equipment.
  • Coordinate the delivery of customer durable medical equipment to injured workers Nationwide based upon Workers Compensation laws in each region.
  • Completed prior authorizations and referrals which included ordering durable medical equipment and home health equipment and services.
  • Checked and coordinated medical necessity of hospitalizations, procedures, therapies, and durable medical equipment.
  • Obtained customer orders and coordinated delivery and tracking of durable medical equipment and medical supplies.
  • Generated purchase orders to obtain pharmaceutical and durable medical equipment from contracted vendors.
  • Helped create and performed responsibilities of Durable Medical Equipment Case Management.
  • Verified insurance benefits and obtain prior authorizations for durable medical equipment.
  • Delivered durable medical equipment to patient homes and skilled nursing facilities.
  • Market durable medical equipment, specifically, Non-invasive home ventilators.
  • Negotiated pricing for durable medical equipment with new contracted vendors.
  • Coordinated insurance claims for durable medical equipment for patrons.
  • Order durable medical equipment and coordinate delivery to patient.
  • Place authorizations for patients needing durable medical equipment.
  • Coordinated the ordering of and delivery of Durable Medical Equipment (DME) that was allowed per the patient's insurance.
  • Followed daily schedule of outgoing customer service calls to patients for follow-up on durable medical equipment and other medical supplies needed.
  • Ordered proper equipment through DME Co. (Durable Medical Equipment) Communicated with all referring medical offices regarding sleep disorder patients.
  • Work with workman's compensation insurance to coordinate and oversee home modifications, vehicle modifications, and durable medical equipment.
  • Qualify patients for the Durable Medical Equipment (Example like Oxygen, Wheelchairs, Canes, Walkers Etc.)
  • Provided all necessary customer care to patients, nurse case mangers, insurance adjusters and durable medical equipment companies.

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17. Hearing Aids

average Demand
Here's how Hearing Aids is used in Patient Care Coordinator jobs:
  • Schedule appointments* Accounts receivable* Verify insurance* Post insurance payments* Process financing for hearing aids* Reconcile petty cash* Confirm employments
  • Communicated daily with vendors to get damaged or defective hearing aids and accessories repaired and replaced when necessary.
  • Verify authorization for hearing aids.
  • Support clinic operations by conducting quality control analysis of incoming hearing aids and maintenance of test areas, equipment and supplies.
  • Greeted patients, answered phones, scheduled appointments, cleaned hearing aids, troubleshoot hearing aid repairs, and tracked repairs.
  • Demonstrate a fundamental understanding of hearing loss, the psychology of hearing loss, hearing aids, and hearing aid repairs.
  • Center for Better Hearing Aids was owned by my mother, Judy Pick, for more than 25 years.
  • Supported inventory processes, ensured all hearing aids and batteries were checked in upon arrival and logged accordingly.
  • Check in Hearing Aids and send out any repairs, Create new orders on line for Hearing Aids.
  • Order hearing aids, billing and handling accounts receivable and payable as well as shipping and receiving.
  • File paperwork to send hearing aid repairs in and orders for new hearing aids call repairs in.
  • Called patients whose hearing aids required maintenance, scheduled appointments, maintained charts, and patient relationships.
  • Cleaned and repaired hearing aids, filing, purging and all areas of running a successful office.
  • Ordered hearing aids via fax or phone call and followed-up with the shipment of the orders.
  • Change Batteries, Clean Hearing Aids-contacts or link tips as needed when Specialist is busy.
  • Ordered the requested hearing aids for the patient and checked them in when they arrived.
  • Assisted with the selling of hearing aids, extended warranties and other related hearing products.
  • Assisted with corporation and their requests on insurance approvals for customers to purchase hearing aids.
  • Assisted hearing consultants with hearing tests, assembling, cleaning and maintenance of hearing aids.
  • Assist doctors with cleaning, re-tubing and putting on new receivers for patients hearing aids.

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18. Hippa

average Demand
Here's how Hippa is used in Patient Care Coordinator jobs:
  • Complied with HIPPA and OSHA protocol guidelines and demonstrated a professional level of confidentiality in regard to all patient/facility affairs
  • Follow communication procedures, HIPPA/Medicare/Medicaid guidelines and policies provided by the clients/Insurance.
  • Monitored confidential records in accordance with HIPPA compliance regulations.
  • Maintained patient confidentiality within the compliance of HIPPA regulations.
  • Maintain patient confidentiality and all HIPPA privacy requirements.
  • Followed HIPPA laws and practices before disclosing patient information
  • Comply with Federal HIPPA regulations and company policies
  • Maintained patient confidentiality in accordance to HIPPA guideline
  • Maintain patient confidentiality via HIPPA regulations.
  • Managed the daily operations of an optometry practice, including patient flow, appointment setting, bookkeeping, and HIPPA compliance.
  • Started as medical record personnel maintenance, timely retrieval of records, and purging annual charts while ensuring HIPPA compliance.
  • Recognized for being Certified in HIPPA (the Health Insurance Portability and Accountability Act) and Medical Insurance Billing Requirements.
  • Advise and instruct clinical team on quality care requirements, including adherence to Medicaid and OASAS guidelines and HIPPA compliance.
  • Receive inbound calls from patients, physicians offices and assistance groups to order Specialty medications while following HIPPA guidelines.
  • Have extensive knowledge on HIPPA regulations and apply those in everyday tasks while accessing patient confidential information.
  • Exercised the respect toward individuals of confidentiality, under the HIPPA Law and Hospital policies and procedures.
  • Managed the distribution of confidential records to internal and external organizations within the guidelines of HIPPA.
  • Helped patients in every way possible, teaching the knowledge of medical coverage and HIPPA compliance.
  • Handle all medical record subpoena's and requests while remaining in compliance with HIPPA.
  • Discovered and reported fraudulent doctor to management, preventing a break in HIPPA regulations.

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19. Office Supplies

average Demand
Here's how Office Supplies is used in Patient Care Coordinator jobs:
  • Answered busy phones Scheduled appointments Coordinated courier dispatch/delivery Bank deposits Posted payments Ordered office supplies Provided support to health care providers
  • Maintained safety protocols relative to infection and cleanliness, and purchased medical equipment/supplies and office supplies as necessary.
  • Maintain inventory of office supplies including pantry and promotional materials.
  • Order and maintain appropriate/approved office supplies.
  • Ordered lab and office supplies, HIPPA certified, responsible for patient satisfaction, settled any discrepancies patients may have had.
  • Maintain supply inventory for the medical clinic and main waiting area (office supplies, cleaning materials, etc.).
  • Order office supplies, proof-read letters, print HIPAA forms, receive faxes and letters from medical offices and patients.
  • Order, and check in, DME and office supplies, and other necessary supplies needed for the clinic.
  • Maintain and order office supplies along with paying the monthly bills and reimbursing employees for work-related expenses via ConnectCarolina.
  • Collect and Post payments Process Refunds Check and distribute mail Order and distribute office supplies Call in Prescriptions.
  • Maintain office contacts, distribute incoming mail and prepare outgoing mail, maintaining/ordering/purchasing office supplies and equipment.
  • Schedule team meetings and arrange appointments; order and maintain an adequate inventory of office supplies.
  • General office duties including filing, ordering office supplies and maintaining a pristine office environment.
  • Ensured office supplies were in order for center and managed a company corporate credit card.
  • Manage monthly office budget and order office supplies (back office and front office).
  • Maintain patient files, order office supplies, keep office neat, clean and orderly.
  • Managed and maintained all inventory lists and office supplies in an orderly and efficient manner.
  • Manage office supplies, including the ordering of all necessary equipment and office supplies.
  • Ordered, received, and stocked both company product inventory and necessary office supplies.
  • Performed credit card transactions, maintained accurate petty cash records, ordered office supplies.

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20. Outbound Calls

average Demand
Here's how Outbound Calls is used in Patient Care Coordinator jobs:
  • Complete patient intake on inbound and outbound calls, while scheduling delivery of time-sensitive fertility medications.
  • Research patient medical history and insurance information through outbound calls to medical offices and insurance providers.
  • Conducted customer service outbound calls to ensure timely prescription delivery and customer requirements are being met.
  • Provide inbound/outbound calls to patients related to special medication orders.
  • Performed outbound calls to physician office requesting additional information.
  • Maintain quality customer care while working diligently to achieve 100+ outbound calls as well as assisting internal inbound customer care representatives.
  • Performed outbound calls to obtain payments and inbound to fill prescriptions and answer general patient inquiries about their orders and accounts.
  • Received inbound* Initiated outbound calls to patients* Contacted medical offices regarding orders for medications, pharmacy services and all other inquiries.
  • Placed outbound calls to customers assisting them with the set up and delivery of their specialty medication and supplies.
  • Ensured the clinic schedule contains multiple buying opportunities each day by making daily outbound calls to increase office revenue.
  • Delivered outbound calls to insurance companies, provider's office, and co-pay assistance to obtain patients renewal information.
  • Operate inbound and outbound calls to patients or MD Offices regarding medications, pharmacy services and all other inquiries.
  • Call center atmosphere with inbound and outbound calls Documented patient data to complete registration for medications and coverage.
  • Initiated outbound calls to current members regarding refills, new prescriptions requests and to update insurance information.
  • Take inbound and make outbound calls to patients that are insured by companies we are contracted with.
  • Make inbound and outbound calls to patients or MD offices regarding orders for medications and pharmacy services.
  • Complete outbound calls as appropriate: missed calls, follow-up, schedule appointments with reps efficiently.
  • Placed outbound calls to new and existing patients to build business and schedule new audio evaluations.
  • Provide excellent service through inbound and outbound calls and in-person visits with patients and medical providers.
  • Received incoming calls and made outbound calls to book appointments and ensure routine follow up calls.

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21. Patient Files

average Demand
Here's how Patient Files is used in Patient Care Coordinator jobs:
  • Organize patient files to include: a sleep study, insurance information, authorization/prescription and eligibility.
  • Coordinated alongside referring physician offices to ensure all documentation was obtained for adequate patient files.
  • Maintained electronic patient files and completed notations as directed by medical personnel.
  • Updated and maintained patient files with current demographics and insurance information.
  • Performed audits on patient files monitoring accuracy and quality assurance.
  • Established/Maintained computer records and patient files.
  • Created and updated patient files and entered into nationwide database, and created weekly cash flow spreadsheets and other sales reports.
  • Manage patient files, keep charts and records up to date, coordinating between doctors, patients, and coworkers.
  • Used programs such as ChiroTouch and Microsoft Excel to maintain patient files and for limited diagnosis and procedural coding.
  • Respond and follow-up on patient inquiries via email and phone and maintain confidentiality and organization of patient files.
  • Manage patient files; keep updated records of patient, prep hearing aids and ear molds for H.I.S.
  • Close out the Hearing Specialists patient files (complete a record of the outcome of each appointment).
  • Trusted with access to all confidential patient files, doctor records, cash drawer and department keys.
  • Maintain patient files and call to remind of follow up appointments and troubleshoot problems with hearing instruments.
  • Organize all faxing, emailing, updates patient files, customer call backs, process patient complaints.
  • Created new patient files, answered phones, scheduled and canceled appointments, and created patient demographics.
  • Maintain accurate and complete patient files, ensuring that they are in compliance with GEDC s Policies.
  • Scheduled appointments, payment processing, and data entry to keep patient files up to date.
  • Worked directly with the radiologist to ensure that all patient files were ready for review.
  • Maintained accurate patient files/charts; including filing, scanning, indexing and auditing patient files/charts.

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22. RN

average Demand
Here's how RN is used in Patient Care Coordinator jobs:
  • Assigned to administrative responsibility for CBOC mental health clinic and is accountable for clinical program effectiveness and modification of service patterns.
  • Maintain accurate and complete documentation of all inquiries in order to continuously improve customer experience and reduce potential legal concerns.
  • Conducted monthly sales presentations to demonstrate the benefits of medical products, company services and government/payer regulatory changes.
  • Maintained up-to-date understanding/awareness of industry trends, government regulations, and technical developments that affected target markets.
  • Register new patients' demographic and insurance information, verify information with patients returning for services.
  • Collaborate with co-workers and other departments to ensure high quality service for internal and external customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding over 100 deliveries a day.
  • Demonstrate rapid understanding of business and marketing objectives and create profitable returns on strategy plans.
  • Assist in accommodating patients for special procedures by reviewing insurance coverage and/or providing funding alternatives.
  • Follow Utilization Review for elevating health plan payer authorization request and processing return responses.
  • Created training materials concerning payment plans, insurance verification procedures and payment collection.
  • Coordinated with RN to create and implement medication administration program within agency.
  • Communicate with referrals and patients about pending orders and offer alternatives.
  • Communicate knowledgeable sub-professional advice concerning the care and treatment of animals.
  • Utilize resources to identify alternate coverage for patients within certain criteria.
  • Coordinated responses and resolutions with appropriate internal and external parties.
  • Request medication refills, and liaison between different internal departments.
  • Processed claims quickly throughout internal and external processing systems.
  • Maintained up-to-date understanding/awareness of industry trends and government regulations.
  • Prepare appeal letters that successfully get denials overturned.

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23. Medical Staff

average Demand
Here's how Medical Staff is used in Patient Care Coordinator jobs:
  • Interviewed and registered new patients to collect accurate and pertinent medical information to provide to physicians and medical staff.
  • Coordinated communication between patients, family members, medical staff, administrative staffing, regulatory agencies and insurance providers.
  • Educated medical staff and home caregivers extensive instructions on equipment maintenance and troubleshooting procedures.
  • Maintained positive and professional relationships with all levels of management and medical staff.
  • Coordinate communication between patient's family members and medical staff following HIPAA guidelines.
  • Developed and distributed informational materials for patients and medical staff.
  • Maintained positive relationships with medical staff and hospital management team.
  • Communicated with medical staff regarding patient continuity of care.
  • Developed and implemented effective coordinating procedures for medical staff.
  • Coordinated with medical staff supplemental data to position descriptions and personnel actions, competitive levels, career program and functional codes.
  • Work closely with the medical staff, surgeons, and office personnel to ensure a world-class patient experience that exceeds expectations.
  • Manage and coordinate essential communications between offices, medical staff and surgeons, patients, family members, and regulatory agencies.
  • Investigate all direct client inquires or complaints and/or concerns they or their families may have with our medical staff.
  • Participated in MDS and Care Plan committee, coordinating services, consulting with medical staff and implementing plan of care
  • Exemplify stellar customer service with patients, visitors, doctors, medical staff, and skilled nursing facilities.
  • Acted as a liaison between the nursing staff, medical staff, other departments and referring hospitals.
  • Acted as liaison between medical staff and patients to ensure the best possible care was received.
  • Promoted communication between medical staff and bedside nurses by rounding with medical team each morning.
  • Provide customer service to patients and medical staff calling in to check on referral status.
  • Coordinated communication between patients, family members, medical staff, and administrative staff.

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24. Patient Accounts

average Demand
Here's how Patient Accounts is used in Patient Care Coordinator jobs:
  • Check in/out patients Create new patient accounts and maintain each patients electronic medical record Answer telephone/retrieving messages.
  • Managed patient accounts receivable and set up financial arrangements between patients and insurance companies.
  • Obtain individual insurance information and accurately apply to patient accounts.
  • Review patient accounts and verify insurance benefits.
  • Provide financial arrangements for patient accounts.
  • Manage patient accounts, process denied claims and resubmit to insurance carriers (Medicare/Medicaid/Managed Care, etc.)
  • Coordinate between third party self pay collector and main billing to effectively and efficiently resolve patient accounts.
  • Process all payments, refunds and other monies to patient accounts as issued from insurance companies.
  • Achieved accounts payable, accounts receivable, budget products, and general balancing of patient accounts.
  • Assisted callers with creation of new patient accounts, medication orders and resolution of delivery issues.
  • Set up new patient accounts, obtained proper paperwork and demographic information for billing purposes.
  • Ordered laboratory testing, obtained test results from lab portals and imported to patient accounts.
  • Created and organized individual patient profile forms to assist in the management of patient accounts.
  • Managed and maintained patient accounts, taking information to update electronic charts and records.
  • Collected on patient accounts via phone, statement, and collections agency efforts.
  • Post Co-Pay, Deductible, and or Co-Insurance payments to patient accounts.
  • Manage patient accounts including ledgers, charts, journal notes, etc.
  • Follow up and resolution on all outstanding insurance claims and patient accounts.
  • Inactivate patient accounts when requested by the patient - send recent x-rays.
  • Post approved payments, adjustments and charges to patient accounts upon receipt.

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25. Greeting Patients

average Demand
Here's how Greeting Patients is used in Patient Care Coordinator jobs:
  • Maintain an efficient office by greeting patients, scheduling, compiling patient files, both on paper and in the computer.
  • Front office support to include greeting patients, check in and check out.
  • Created an inviting atmosphere by greeting patients.
  • Front Office Responsibilities: Greeting patients.
  • Worked in the front office, check-in, check-out, greeting patients, entering charges, and collecting copays.
  • Check in patients including greeting patients, distributing appropriate paperwork for patient completion and alerting necessary personnel of patients' arrival.

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26. Office Staff

average Demand
Here's how Office Staff is used in Patient Care Coordinator jobs:
  • Communicated with patients and MD office staff to ensure timely and accurate delivery to specialty medications.
  • Maintain professional communication with referring physician and office staff.
  • Assist administrator within office staff supervision.
  • Maintain excellent relationships with physicians, office staff, and patients to maximize booking surgery to increase profit for medical practice.
  • Work closely with back office staff to ensure patient satisfaction, schedules remain full and set goals are being met.
  • Communicate critical information to physicians, field staff, Care Transition Coordinators, office staff and manager, as appropriate.
  • Provide assistance to physician office staff and patients to complete and submit all necessary insurance forms and program applications.
  • Manage the patient schedule, working cooperatively with front office and back office staff to ensure workable schedules.
  • Front office inventory control, purchasing and receiving, sales tracking, and back office staff supervisor.
  • Provide general direction for operations, supervise front office staff, provide customers service, post accounts.
  • Planned, coordinated, and conducted training sessions with physicians and office staff on procedures and applications.
  • Worked closely with the surgeons, office managers & other office staff to coordinate patient care.
  • Provided daily training for front and back office staff as it pertained to policies and procedures.
  • Establish and maintain positive relationships with physicians and office staff to ensure future referrals to center.
  • Created work procedures and instructions for in office staff and management for systems and treatments.
  • Transitioned to trainer for 18 offices, developed all training material for front office staff.
  • Work and coordinate with physicians, office staff to obtain proper oxygen and sleep testing.
  • Planned, organized, and provided assignments for technical as well as office staff.
  • Attend monthly meetings where referring office staff and NCOFSC staff meet and exchange information.
  • Check in for LabCorp office Staff support and leadership in the back office.

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27. High Volume

average Demand
Here's how High Volume is used in Patient Care Coordinator jobs:
  • Delegate office responsibilities during high volume hours.
  • Answered a high volume of phone calls -Collected and Allocated payments- Verified patients eligibility of Medicaid benefits- End of day reconciliation.
  • Achieved high performance evaluations for call handling ability and quality of services provided to patients in a fast paced high volume.
  • Scheduled patient appointments, High Volume call center, Patient intake, Insurance, and fact finding resources and patient escalations.
  • Improved records accuracy and expedited process of specimen disposal; assisted with completion of high volume and project requests and deadlines.
  • Schedule and check patients in/out while maintaining patient flow for eight rotating Doctors of Optometry in a high volume office.
  • Provided high impact professional customer service in a high volume, results driven, detail oriented pharmacy call center environment.
  • Maintained control over high volume call traffic, scheduling / confirming appointments, and contacting patients to collect payments.
  • Maintain high volume of Dr. referrals Schedule Patients Answer Phones Verify Insurance Maintain the front office Correspond with Law offices
  • Manage high volume of incoming calls and patient contacts with the intent of capturing hearing aid sales opportunities.
  • Received high volume of inbound calls from patients, insurance company and physician offices regarding specialty medication orders.
  • Experience with high volume admissions, wound care, wound staging and accurate head to toe assessment.
  • Home base program managing high volume of incoming calls from patients, as well as making outgoing.
  • Direct and assist high volume of patient traffic within the facility and on the clinic floor.
  • Assisted in answering high volume calls (avg.100/day) resolving issues with patient quality of care.
  • Provide patients with professional and compassionate care in a high volume and high stress environment.
  • Handled multiple, high volume phone lines in a timely, proficient and professional manner.
  • Interact with a diverse and high volume patient base in a friendly and efficient manner.
  • Provided compassionate patient care and customer service at high volume urgent care facility.
  • Managed and prioritized high volume of scheduling of patients, providers and audiologists.

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28. Patient Demographics

average Demand
Here's how Patient Demographics is used in Patient Care Coordinator jobs:
  • Supported Billing/Credentialing team in several capacities including but not limited to entering Patient Demographics into Vision/Advanced MD and submitting claims.
  • Utilize the Global Patient Registration system to input patient demographics, verify insurance eligibility and process authorized insurance referrals.
  • Obtain patient demographics, insurance information and medical diagnosis, preparing required documentation for insurance and third party billing.
  • Register new patients and updating existing patient demographics by collecting detailed patient information including personal and financial information.
  • Authorized admission and registration process by data entry retrieved, and modified patient demographics and insurance information.
  • Collect and maintain patient demographics and insurance information for preregistration/registration identify and join multiple accounts.
  • Make contact with physician offices to verify patient demographics and communicate clinical information.
  • Processed patient demographics using Office Manager and Medics Premier software.
  • Perform intake of patient demographics and insurance information.
  • Verify patient demographics and preserve patient privacy.
  • Verified/updated patient demographics and rescheduled patient appointments.
  • Verify Insurance information and Update Patient demographics.
  • Collect patient demographics including insurance information.
  • Verify patient demographics and insurance coverage.
  • Entered and reviewed patient demographics.
  • Updated patient demographics in database.
  • Checked patients in and out, updated patient demographics, checked insurance eligibility and billed patients, when appropriate.
  • Processed claims denials and making sure all patient demographics were accurate and correct and updated in the system.
  • Perform general front office duties: scanning patient lab rec's, and new patient demographics.
  • Utilized WebPT for scheduling and input of patient reports, progress notes, and patient demographics.

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29. Staff Members

average Demand
Here's how Staff Members is used in Patient Care Coordinator jobs:
  • Ensured staff members maintained both profession- and organization-mandated education requirements, competencies, and certifications.
  • Investigated and directed patient inquiries to appropriate medical staff members.
  • Coordinate follow up appointments, initial visits, first injury reports with physicians and employers as well as other staff members.
  • Managed and supervised all county staff; RN staff members, Hospice Aides, Chaplin services, and Social Services.
  • Trained new employees and other staff members in the different procedures regarding patient care, medications and scheduling drop off.
  • Provided administrative support to both On-Call and Admission Nursing Staff members while ensuring prompt and attentive care for all patients.
  • Coordinate neonatal intensive care, bed control, staffing control, and scheduled surgical procedures with respective staff members.
  • Handle phone inquiries in a friendly but professional manner and relay any messages to the appropriate staff members.
  • Implemented employee reward system based on recognition made by other staff members or patients for exceptional work performance.
  • Engage in a variety of human resources functions that included facilitating the training of new staff members.
  • Order DME supplies per physician's order and answer phones and direct calls to appropriate staff members.
  • Work close with our doctors and other staff members to ensure the best care to our patients.
  • Acted as preceptor by providing orientation and training to new staff members, medical and nursing students.
  • Created and maintained all absentee calendars for all staff members including the doctors and surgical staff.
  • Performed administrative and managerial functions, such as assistance with interviewing and hiring new staff members.
  • Instructed staff members on how to convert confidential documents electronically into the University's data system.
  • Worked with other staff members to keep smooth patient flow and keep MD on schedule.
  • Provide expertise and guidance to staff members in patient continuing care, scheduling and coding.
  • Provided guidance to the reception staff members in completing the admissions and discharge obligations.
  • Organized conferences, seminars and/or educational sessions for staff members within the BCHD Network.

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30. Vital Signs

low Demand
Here's how Vital Signs is used in Patient Care Coordinator jobs:
  • Assist with endoscopy procedures administering conscious sedation and monitoring vital signs* Assist with epidural block* Responsible for staffing facility safely.
  • Used electronic medical records to record patient vital signs and other medical documentation.
  • Completed preoperative intake including vital signs and confirmation of informed consent.
  • Assist with endoscopy procedures administering conscious sedation and monitoring vital signs
  • Executed patient evaluations and assessments, took vital signs, reviewed lab results, inserted PIC lines, and administered medications.
  • Performed assessments, obtained vital signs, charted findings, communicated data to physicians, provided treatments, and administered medications.
  • Administered patients' medication daily, record vital signs and ensure proper and accurate documentation by prior working staff.
  • Provided compassionate care to patients, including checking vital signs; drawing blood; and performing injections.
  • Obtain Vital Signs, and fill out patient chart so that it is ready for the physician.
  • Monitored and recorded vital signs: temperature, blood pressure, pulse, and respiration rates.
  • Maintain, monitor, and interpret ventilators, telemetry, and critical care vital signs.
  • Obtain patient's vital signs once daily, more if needed during detox.
  • Perform a physical assessment on newborns and monitor vital signs and weight loss.
  • Monitored vital signs, pain levels, I/O, and incision sites.
  • Read vital signs such as pulse, temperature, blood pressure and respiration
  • Obtained vital signs, patient history and placed patient in room.
  • Take vital signs (Blood pressure, temperature and weight).
  • Documented and monitored vital signs and intake and output of patients.
  • Record patient vital signs at the time of clinical visits.
  • Obtained vital signs, including height and weight.

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31. Clinical Staff

low Demand
Here's how Clinical Staff is used in Patient Care Coordinator jobs:
  • Worked with other management staff to develop documentation and communication standards for clinical staff for compliance with required guidelines.
  • Project management and department clinical unit-based governance leadership Clinical staffing Patient, hospital unit, and staff rounding
  • Generated and coordinated daily clinical reports and correspondences for the Clinical Staff.
  • Provided clerical support towards physicians, clinical staff, and regional administrator.
  • Maintain good communication with clinical staff regarding patient care and insurance requirements.
  • Scheduled staff visits and supervised daily activity of clinical staff.
  • Processed clinical staff documentation in order to ensure quality documentation.
  • Provide communication with clinical staff regarding the status of patients
  • Assisted clinical staff and physicians with procedures and examinations.
  • Handle incoming and outgoing calls for appointment scheduling as well as handle triage of questions and concerns to appropriate clinical staff.
  • Maintained the medical supply inventory to ensure that all supplies were available as needed by the clinical staff for patient care.
  • Act as the main communicator between patients, families, and clinical staff to provide the highest quality health care.
  • Helped create and maintain a positive and friendly work environment with medical and clinical staff by maintaining daily communication.
  • Managed clinical staff consisting of registered nurses, certified nurses assistants, social worker, chaplain and administrative support.
  • Build relationships with all staff (home health aides/clinical staff) and foster a team atmosphere within the region.
  • Act as a liaison between Central Intake, Data Entry, Scheduling, Quality and Clinical Staff.
  • Supervised all clinical staff assigned to Orthopedics, Telemetry, and Stroke certified Patient Care Unit.
  • Coordinate clinical staff during health evaluations at nursing facilities, assisted living facilities and family homes.
  • Organized daily charts and provides to clinical staff for review, three days prior to schedule.
  • Created new revenue streams through training non-clinical staff to review specific drugs requests using scripting tool.

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32. Bank Deposits

low Demand
Here's how Bank Deposits is used in Patient Care Coordinator jobs:
  • Recorded and received daily payments and prepared daily bank deposits accordingly.
  • Obtained medical financing, performed accounting duties, including accounts payable & billing, made bank deposits.
  • Maintained detailed and accurate records of cash and bank deposits, inventory, and call activity.
  • Accept all forms of payments including applying and processing financing options and making bank deposits.
  • Managed payment collection, sold retail items, petty cash, and made bank deposits.
  • Handled the transactions of money from the customer and made bank deposits for the office.
  • Make bank deposits and charge account according to medical charge on a daily basic.
  • Receive payment and process bank deposits as well as complete attorney and IME requests.
  • Collected and prepared bank deposits while immediate supervisor was not available to do so.
  • Processed cash and credit card payments, and prepared and reconciled bank deposits.
  • Manage petty cash account, execute routine bank deposits and credit transactions.
  • Ordered supplies for office, made bank deposits and daily reports.
  • Out of office runs, such as marketing and bank deposits.
  • Maintain co pay/petty cash accuracy and make daily bank deposits 18.
  • Cash management including making bank deposits and balancing out sales media.
  • Processed Bank Deposits, Petty Cash, Finance applications and Payments.
  • Maintained accurate petty cash amount and made routine bank deposits.
  • Manage petty cash account, along with routine bank deposits.
  • Post all charges, payments and balance office bank deposits.
  • Processed accounts receivable and accounts payable and made bank deposits.

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33. Patient Referrals

low Demand
Here's how Patient Referrals is used in Patient Care Coordinator jobs:
  • Received all patient referrals and relays information to the clinical manager for appropriate assignment.
  • Correct routing of incoming/outgoing patient referrals to ensure timeliness of scheduling.
  • Processed patient referrals and maintained new and existing patient database.
  • Submitted patient referrals to obtain insurance authorization for ordered exams.
  • Manage patient referrals and schedule appropriate follow-ups.
  • Obtained and followed-up patient referrals.
  • Accept new patient referrals, responsible for disseminating information to managers, schedulers, field staff and warehouse as appropriate.
  • Determined packaging, positioning, pricing, advertising, sales forecasts and promotional aspects for successful new patient referrals.
  • Handled daily office functions including collecting co-pays and physician orders, directing incoming calls, and scheduling patient referrals.
  • Fax patient referrals, email patient x- rays, take payment and make refund, call in prescriptions etc.
  • Initiated, developed, and maintained physician relations in order to increase the number of patient referrals.
  • Point of contact for all incoming patient referrals, referring physicians, ultrasound technicians and center physicians.
  • Contribute to the revenue and income growth of the agency generating patient referrals from various referral sources.
  • Verified new patient referrals, and confirmed patient appointments to maintain 95% appointment fulfillment.
  • Manage, train, orientate, and facilitate territory patient referrals and associated regional staff.
  • Educated health care providers of services available & obtained patient referrals from said providers.
  • Maintain a certain number of patient referrals per month and develop new referral sources.
  • Initiate and maintain key relationships with physicians and medical assistants to secure patient referrals.
  • Created good patient relations with successful outcomes that let to continual patient referrals.
  • Boosted patient referrals by developing a positive business relationship with two sleep labs.

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34. Computer System

low Demand
Here's how Computer System is used in Patient Care Coordinator jobs:
  • Document case activity, communications and correspondence in computer system to ensure completeness and accuracy of patient contact records.
  • Ensured all paperwork was completed properly by patient and documents scanned into company computer system.
  • Update computer system with physical inventory, updated pricing, minimum and maximum requirements.
  • Provision computer systems for update of patient information and policies per administration.
  • Used multiple computer systems to assist patients including electronic charting.
  • Input consumer and script information into delegated computer system.
  • Entered caregiver payroll into computer system.
  • Schedule appointments utilizing computer systems.
  • Served as computer systems coordinator for the practice as well as for the doctor's personal finances and outside business ventures.
  • Answered all new patient calls and referral calls from doctors' offices and created charts in the automated computer system.
  • Train new employees on computer system using Microsoft office, outlook applications system, web patient and all-scripts formatting systems.
  • Focused on helping patients with their needs, proficient in medical computer systems, insurance verification and medical flow systems.
  • Ensured that all insurance information needed for billing and collection processes are appropriately obtained and recorded in the computer system.
  • Enter new patient information in our computer system as well as paperwork, insurance and medical histories updates as needed.
  • Create new patient (paper) charts and enter personal information as well as insurance electronically in computer system.
  • Operate office equipment, such as fax machines, copiers, or phone systems and computer systems at once.
  • Answered phones, checked patients in and out of the computer system, scheduled appointments and filed charts.
  • Prepare medical charts by calling referring physicians to obtain historical data and enter data into two computer systems.
  • Achieved the timely transition from the Delta home care computer system to the McKesson home care computer system.
  • Train new employees how to use the computer system and all job duties necessary to meet expectations.

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35. PCC

low Demand
Here's how PCC is used in Patient Care Coordinator jobs:
  • Provide administrative and managerial functions as PCC and charge nurse for 48 Registered Nurses, Unit Secretaries and other ancillary staff.
  • Evaluated Patient Care Coordinator (PCC) knowledge base and advised supervisor if PCC required additional training.
  • Point PCC for OB scheduling needs in office - maintain billing spreadsheet for our practice.
  • Maintained a high level of professionalism when completing the duties and responsibilities of a PCC.
  • Monitor PCC productivity as well as reporting and discrepancies to the manager or pharmacist.
  • Served on the scheduling committee responsible for arranging schedule of 27 PCC's
  • Train new PCC staff and provide guidance in reinforcing training as needed.
  • Attended monthly training as necessary and mandatory PCC meetings throughout the year.
  • Call monitoring and reporting for the PCC's at this franchise.
  • Maintained adequate staffing coverage in the absence of the administrative PCC.
  • Conduct weekly PCC staff meetings and attend other meetings as needed.
  • Perform additional duties or projects identified by PCC Supervisor or Manager.
  • Helped corporate office to train new PCC's.
  • Performed other administrative functions of a PCC.
  • Assisted PCC with new referrals.
  • Pulled metric and historical reports Provided necessary leadership and mentoring of PCC s within operations.
  • Coordinated communication between PCCs, Ambulatory Service Representatives, and nursing staff.
  • Assist in staffing configuration modifications Assist in daily PCC staffing and assignment
  • Create Power Point presentations/Excel tools to assist area clinics, as well as other senior PCCs in the region.
  • Promoted to PCC Dunn Main OR and Fondren CV OR in 12/97 Scheduling and posting of all surgical cases.

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36. Physical Therapy

low Demand
Here's how Physical Therapy is used in Patient Care Coordinator jobs:
  • Reviewed physical therapy notes for continued improvement and/or communicated with the physician when member is no longer making progress.
  • Verified insurance benefits and explained to patients their physical therapy benefits while advocating on their behalf.
  • Refer patients for any radiology/lab/physical therapy/home health care if requested by doctor.
  • Scheduled and coordinated appointments for physical therapy and pain management visits.
  • Obtain insurance approvals for referrals to specialists and Physical Therapy.
  • Verify all private insurances and obtain benefits for physical therapy.
  • Provided administrative support to the outpatient physical therapy office.
  • Verify patients insurance and obtain authorizations for physical therapy.
  • Coordinated physical therapy care and insurance services for patients.
  • Maintain master schedules for entire Physical Therapy Department.
  • Marketed physical therapy services for outpatient clinic.
  • Scheduled physical therapy appointments for patients.
  • Scheduled Physical Therapy and Occupational Therapy.
  • Performed Physical Therapy Aide responsibilities.
  • Initiated and followed up on Occupational, Speech and Physical Therapy for residents in assisted living facilities throughout North Carolina.
  • Track nursing and physical therapy missed visits and assure that reports are made and signed by the Clinical director.
  • Assisted patients, customers with their needs for physical therapy, insurance, gym memberships, and tanning.
  • Determine and request patient MRI's, X-rays, physical therapy, lab work, and procedures.
  • Collect co-pays, workman comp scheduling & referrals, physical therapy appointments and check in for both.
  • Meet with 50-90 patients per day to refer for diagnostic imaging, physical therapy and scheduling surgery.

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37. Social Workers

low Demand
Here's how Social Workers is used in Patient Care Coordinator jobs:
  • Developed relationships with key decision makers county-wide including Medical Assistants, Resident Care Directors, Discharge Planners and Social Workers.
  • Work collaboratively with clinic psychiatrist, clinical manager and social workers to ensure accurate patient documentation for billing.
  • Developed and maintained budgeted monthly/yearly census by relationship building with physicians, social workers and discharge planners.
  • Coordinated home health services and supervised staff of 10 nurses, certified home health aids, social workers, and therapists.
  • Educate medical personnel, facility directors, social workers and case managers on home health care, programs and current policy.
  • Managed all RN's, CNA's, Social Workers and Chaplains, to ensure appropriate care of all hospice patients.
  • Provided excellent customer service for patients, caregivers, doctors, social workers, assisted living facilities, and insurance companies.
  • Supervised and managed patient care provided by RN Case Managers, Hospice Nurse Aides, Social Workers, and Chaplains.
  • Develop and maintain relationships with key customer accounts such as physicians, hospitals, skilled nursing facilities and social workers.
  • Collaborated with patients, families, physicians, social workers, therapists and nursing staff to provide appropriate case management.
  • Coordinated care with physicians, pharmacists, home health care agencies, social workers and other health care providers.
  • Engaged in successful relationship building between nursing and social workers to develop a highly effective and harmonious team.
  • Served as liaison between physicians, case management and social workers in patient discharge planning and clinical care.
  • Record and process orders and/or inquiries received from physicians, social workers, physical and occupational therapists.
  • Conducted weekly interdisciplinary rounds with case managers, social workers, and management on all patients.
  • Manage team of nurses, social workers, hospice aides, and spiritual care counselors.
  • Meet with social workers in SNF, ALF and Senior Living and explain our services.
  • Assisted in supervising the home health aides, chaplains, and social workers when needed.
  • Worked closely with the social workers to ensure proper care for each incoming patient.
  • Trained staff to improve digital documentation of patient care from physicians and social workers.

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38. CPT

low Demand
Here's how CPT is used in Patient Care Coordinator jobs:
  • Schedule new and existing patient appointments, verify insurances, enter and reconcile daily charges with accurate CPT, ICD-9/ICD-10 codes.
  • Used appropriate ICD9, HCPC AND CPT Codes for referral entry and elevating authorization request to Medical Groups for approval.
  • Maintained accounts receivable, posting ICD-9 codes and CPT, collecting/ processing patient co-payments at close of day.
  • Identify appropriate ICD-9 and CPT codes needed to verify insurance coverage, obtain prior authorization and process billing.
  • Entered patient charges using CPT codes, generation of MEDIC encounter forms and obtain insurance authorization and verification.
  • Collaborated with health care team(s) provided concurrent review and identified ICD-9 and CPT billing codes.
  • Verify and confirm CPT codes for correct sleep study, verify that the referral and scripts are signed.
  • Perform audits to ensure appropriate CPT, HCPC and ICD-10 codes are used on patient files appropriately.
  • Obtained advanced knowledge in coding and insurance claim billing as well as CPT coding and diagnosis coding.
  • Ensured compliance with government and state regulations including JCAHO, CPT coding, CMS and documentation requirements.
  • Reviewed each patient account and made corrections on the CPT-9 codes and modifiers used as needed.
  • Assist in balancing and reconciling the day sheet, enter CPT codes and handle reimbursements.
  • Checked patients in and out, accurate data entry using ICD-9 and CPT codes.
  • Assigned CPT, ICD-9 and HCPCS codes for purposes of predetermination or prior authorization.
  • Developed a strong understanding of insurance policies, diagnosis codes and CPT codes.
  • Scheduled and Coordinate all GYN surgeries, use of ICD-9 and CPT codes.
  • Reviewed charges prior to claim submission for proper ICD-9 / CPT coding.
  • Maintained knowledge of ICD/CPT codes, modifiers, payer rules and regulations.
  • Assign initial ICD-10 and CPT codes; collect prepayments and co-pays.
  • Enter correct CPT and ICD-10 codes for billing and charting purposes.

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39. Surgical Procedures

low Demand
Here's how Surgical Procedures is used in Patient Care Coordinator jobs:
  • Consult with new patients in a medical setting and present numerous body contouring solutions including surgical and non-surgical procedures.
  • Estimate patient responsibility for out patient surgical procedures based on procedure pricing and insurance coverage for patient and facility.
  • Scheduled patient surgical procedures, radiology test procedures, and coordinated referral appointments to specialists.
  • Counseled patients regarding all surgical and non-surgical procedures available at the center.
  • Obtained prior authorizations and referrals for Diagnostic Imaging and surgical procedures.
  • Gained extensive understanding of hospital operating rooms and various surgical procedures.
  • Obtained all necessary releases for surgical procedures and all insurance information.
  • Schedule management of appointments and surgical procedures to include patient registration.
  • Schedule surgical procedures at the Hospital or Ambulatory Surgical Centers.
  • Scheduled all surgical procedures including anesthesia and hospital booking.
  • Assisted in sterilization of instruments and minor surgical procedures.
  • Coordinated details between patients and physicians for surgical procedures.
  • Self-started new patient consultations sold and up-sold surgical procedures.
  • Provide information detailing surgical procedures and follow up appointments
  • Educate clients regarding highly technical surgical procedures available.
  • Assisted physician with patient consultations and non-surgical procedures.
  • Circulated in surgical procedures and maintained proper documentation.
  • Monitor patients before and after surgical procedures.
  • Managed all prior authorizations for surgical procedures.
  • Scheduled cosmetic and local surgical procedures.

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40. MRI

low Demand
Here's how MRI is used in Patient Care Coordinator jobs:
  • Screened patients for contraindications of MRI/CT contrast with timely department notifications.
  • Utilized strong assessment skills to determine necessary patient care: laboratory tests, x-rays, MRI, Ultrasound, and EKG.
  • Schedule outside medical appointments such as MRI, CT, bone scan, and radiation with a variety of facilities.
  • Scheduled surgical procedures, MRI/CT scans, and specialist referrals so that patients were given the best medical care possible.
  • Scheduled staffing and call coverage for all ancillary services (CT, Ultrasound, Nuclear Medicine, MRI).
  • Scheduled, Confirmed & authorized office appointments, MRI'S, CT Scans, EMGS, and Surgeries.
  • Input and schedule patients appointment for all visits and special test like MRI, ECHO, CT-Scan.
  • Receive order, schedule MRI dependent upon the order request, acquire all authorizations and verify benefits.
  • Assisted MRI tech in setting up MRI exam and observing patient during the entire exam.
  • Request all records, x-rays and MRI's that are needed for the upcoming appointments.
  • Screen patients and accompany them to the mobile scanner for both MRI and PET scans.
  • Prepared the exam room for patient procedures and transported patients to the mobile MRI unit.
  • Instruct patients on surgery, MRI, outpatient testing, and referral appointments.
  • Prepped patients prior to procedures including X-Ray, MRI, CT and Ultrasound.
  • Set up schedules and preparing paperwork before being scanned by MRI tech.
  • Prepare the patients for MRI, CT, and all radiology exams.
  • Schedule and educate patients for MRI, CT, ultrasound and/or x-ray.
  • Check patients in/out and help get them prepared for their MRI.
  • Inform patients of policies and procedures before CT or MRI scan.
  • Ensured that they followed through with prep prior to MRI.

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41. Insurance Authorizations

low Demand
Here's how Insurance Authorizations is used in Patient Care Coordinator jobs:
  • Obtained insurance authorizations and billing documentation
  • Obtained insurance authorizations and performed benefit inquiries while assisting patients with Medicaid applications to ensure the best available care.
  • Checked patients in and out, collected and verified insurance information as well as obtained necessary insurance authorizations.
  • Maintained daily telephonic contact with insurance providers to define specific guidelines of home care benefits and insurance authorizations.
  • Collected, verified and retrieved referrals or insurance authorizations for procedures and tests ordered by attending physician.
  • Resolve patient problems with orders including obtaining insurance authorizations and physician's orders.
  • Assisted patients with insurance authorizations and utilization reviews for specialty medications.
  • Verified and processed insurance authorizations and referrals for procedures and tests.
  • Created systems to easily track insurance authorizations and log documents.
  • Obtain insurance authorizations to insure patient approval for specific procedure.
  • Complete all insurance authorizations to eliminate insurance denials.
  • File insurance authorizations for appointments and procedures.
  • Collected co-payments and controlled insurance authorizations.
  • Coordinate Patients referrals and Insurance authorizations.
  • Confirm insurance authorizations and process referrals.
  • Obtain all referrals and insurance authorizations.
  • Obtained insurance authorizations for procedures scheduled.
  • Ensured insurance authorizations were current.
  • Received insurance authorizations for intake as well as for hospice and palliative care for patients.
  • Demonstrate knowledge of HIPAA, EMR, insurance authorizations and medical terminology.

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42. Telephone Calls

low Demand
Here's how Telephone Calls is used in Patient Care Coordinator jobs:
  • Respond to patient and prospective patient telephone calls for information, appointment rescheduling and cancellations.
  • Check patients in and out-Verify insurance eligibility-Answer and direct telephone calls-Schedule patient appointments
  • Initiate outbound telephone calls to patients to help explain the outcome of the benefit investigation conducted by the Insurance Verification Coordinator.
  • Greet and welcome patients and visitors to the practice, answer and respond to telephone calls with professionalism.
  • Answer telephone calls on a daily basis (Extremely high call volume - avg.200 calls per day).
  • Coordinate the scheduling of patients, answering inbound telephone calls, patient processing, and payment options.
  • Screen telephone calls, answer routine inquiries or refer caller to the appropriate individual for response.
  • Answer inbound telephone calls and speak with patients with efficient problem solving and resolutions.
  • Updated information systems while receiving a high volume of inbound patient telephone calls.
  • Answered patient telephone calls and completed payments via the telephone for patients.
  • Answered telephone calls using proper phone etiquette and directed calls accordingly.
  • Answer and directed telephone calls to the proper persons as needed.
  • Answered telephone calls taking accurate messages for doctors and staff.
  • Answer telephone calls, record messages for providers and staff.
  • Answer telephone calls and greet patients at reception desk.
  • Respond to telephone calls from patients and referral sources.
  • Answer, screen, or forward telephone calls.
  • Answer telephone calls from insurance companies and patients.
  • Respond to telephone calls and walk in traffic.
  • Answer incoming calls, triage of telephone calls.

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43. Icd-9

low Demand
Here's how Icd-9 is used in Patient Care Coordinator jobs:
  • Budget reviews, ICD-9 coding, CHAP review preparation, QA&A, PAC and Safety committees' supervision.
  • Assign all proper HCPCS codes and ICD-9 codes for proper billing of DME items.
  • Worked with RUMBA application to ensure ICD-9 codes were covered under specific J codes.
  • Call Insurance Company with ICD-9 code and medical data needed to get medication approved.
  • Involved in icd-9 coding, billing, marketing and liaison with community services.
  • Recover and enter ICD-9 codes, post charges, and collect payment.
  • Coordinated the transition from ICD-9 to ICD-10 for the practice.
  • Assign ICD-9 codes to the patient based on physician diagnosis.
  • Perform assessment of Oasis C and ICD-9 coding for accuracy.
  • Entered ICD-9 codes in patient charts.
  • Ensured accurate ICD-9 code entry.
  • Trained in ICD-9, ICD-10, and MDS 3.0.
  • Learned how to convert ICD-9 codes to ICD-10 codes.
  • Verify required documentation present and provide proper ICD-9 codes Responsible for ensuring appropriate discharge planning.
  • Ensured proper billing with correct ICD-9 coding and investigated insurance denials.
  • Verify ICD-9 codes are approved by Accredo.
  • Check out processing with ICD-9 code entry .

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44. Medical Supplies

low Demand
Here's how Medical Supplies is used in Patient Care Coordinator jobs:
  • Established and maintained patient chart accuracy, received insurance benefits and authorization and coordinated and maintained patient medical supplies.
  • Maintain office equipment, office and medical supplies through efficient inventory management.
  • Process orders for Medical equipment including oxygen and general medical supplies.
  • Maintained control of inventory of medical supplies and medications.
  • Managed orders of administrative and medical supplies.
  • Pull medical supplies and medicines for In-House Ambulatory patients as well as Home-Bound patients per orders from patients physician.
  • Marketed disposable medical supplies related to diabetes, nutrition and urology to physicians, clinics and home health agencies.
  • Delivered oxygen tanks and other medical supplies to patients at their homes, care facilities, and hospitals.
  • Verified injured worker received all they needed and procuring any additional medical supplies related to their claim.
  • Entrusted to manage office and train new employees and to order office and medical supplies.
  • Demonstrated high expertise in the area of purchasing of medical supplies for injured workers.
  • Customize and order durable medical supplies to fit our Patient's needs specifically.
  • Tracked inventory of all medical supplies and responsible for ordering materials as needed.
  • Maintained, ordered, and set up inventory procedures for medical supplies.
  • Assisted and back-up to Medical Supplies Supervisor with daily performance of associates.
  • Ordered and maintained control of consumable medical supplies for busy practice.
  • Ordered office equipment as well as medical and non medical supplies.
  • Order and maintain all office medical supplies and DME products.
  • Oversee and manage inventory of all office and medical supplies.
  • Set up cyclic mailing of diabetic medical supplies for patients.

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45. Patient Payments

low Demand
Here's how Patient Payments is used in Patient Care Coordinator jobs:
  • Negotiated patient payments for general dental and orthodontic patients.
  • Accepted patient payments following the provision of care - processing medical bills, coding for patient payment and procedures.
  • Organized patient payments by researching and resolving incorrect payments, EOB rejections, and other issues with outstanding accounts.
  • Assist in taking digital x-rays when needed and processing of x-rays, and accepting patient payments.
  • Collected the required insurance patient payments, documented and reconciled them to daily schedule.
  • Posted insurance and patient payments; kept accurate records of daily financial reports.
  • Scheduled patients appointments, created and maintained patient charts, posted patient payments.
  • Established patient payments on accounts current and past due under company guidelines.
  • Post insurance and patient payments to accounts daily, send balance statements.
  • Accept and process patient payments(co-pays, deposits, etc.)
  • Received daily mail and posted insurance and patient payments into accounts.
  • Accepted patient payments and applied them accurately to their account.
  • Booked appointments, confirmed appointments, and took patient payments.
  • Processed all patient payments and performed daily financial close.
  • Collect and records patient payments at time of service.
  • Manage daily day sheet for patient payments.
  • Post any patient payments received by mail.
  • Handled petty cash and patient payments.
  • Handled patient payments and bank deposits.
  • Collected and recorded patient payments.

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46. Patient Confidentiality

low Demand
Here's how Patient Confidentiality is used in Patient Care Coordinator jobs:
  • Obtained needed authorizations and prepared billing, maintained patient medical record files, and upheld patient confidentiality policies.
  • Maintained patient confidentiality as defined by state, federal, and company regulations.
  • Maintained patient confidentiality regarding access to patient and other clinical information.
  • Ensured comprehensive patient confidentiality, privacy, and personal information security.
  • Maintain patient confidentiality by adhering to State & Federal regulations.
  • Maintain and respect patient confidentiality.
  • Maintained patient confidentiality by discussing patient information with only those involved directly in the patient's care.
  • Maintain patient confidentiality, and open and pleasant communications with Home Care and Hospice agencies.
  • Maintained high levels of patient confidentiality and managed customer service duties by phone.

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47. Care Requirements

low Demand
Here's how Care Requirements is used in Patient Care Coordinator jobs:
  • Conducted volunteer training on a regular basis and responsible for all applicable volunteer compliance and Medicare requirements.
  • Provided educational information in conjunction with Audiologist's treatment and continuing care requirements.
  • Coordinate information and care requirements with other care providers and coordinators.
  • Orient and educate patients and their families related to treatments, procedures, medications, and continuing care requirements.
  • Provide educational information in conjunction with direct care in relation to procedures, treatments, and continuing care requirements.
  • Coordinated information and care requirements with other care providers resolving issues that could affect smooth care progression.
  • Call patient with results from procedures and provide information for follow up care requirements.
  • Educated physicians on Medicare requirements for DME services.
  • Coordinated information and care requirements with other healthcare providers/vendors.
  • Maintained database of patient information, care requirements, referrals, and lab results through Citrix and Care ware.

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48. Medical Billing

low Demand
Here's how Medical Billing is used in Patient Care Coordinator jobs:
  • Utilized various computer programs for clerical work, medical billing operations and all insurance relations.
  • Handle all patient question/concerns regarding major medical billing.
  • Fielded phone calls, scheduled appointments, processed/filed documentation, typing, faxing and mailing reports, insurance processing and medical billing
  • Coordinated all messages for physician when he was out of the office, medical billing and posting payments from Insurances.
  • Handled the medical billing for the Wellness Clinic; Medi-Cal and Medi-Cal Waiver Program using UB04 forms.
  • Assisted with medical billing and claims and other areas in the office as needed.
  • Performed medical billing responsibilities to include charge entry, payment collection and posting.
  • Executed all aspects of medical billing, coding, collections and trained staff.
  • Verified client's insurance, filed insurance claims, and medical billing.
  • Trained and supervise my medical billing assistant.
  • Assisted patients in choosing products by demonstrating expertise in medical billing, Medicare/Medicaid guidelines, and preauthorization processes.
  • Perform medical billings responsibilities and manage individual's trust fund accounts.
  • Instructed and explained sleep testing preparation and procedures to patients Completed medical billing and insurance pre-authorizations.

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49. Physician Orders

low Demand
Here's how Physician Orders is used in Patient Care Coordinator jobs:
  • Scheduled patients for nurse visits based on physician orders and medication requirement.
  • Verify and implement physician orders timely while collaborating within a care team.
  • Processed physician orders and obtained a physician signature in a timely manor.
  • Helped expedite physician orders by personally delivering orders.
  • Determine physician orders are followed, and products are provided in the expected time frame given to the carrier and patient.
  • Maintained Documentation of all Follow up phone calls and Doctor Office Visits to obtain signed Physician orders.
  • Assist physician with suture set up, casting, and multiple other procedures as physician orders.
  • Administer medications per Physician orders via oral, inhalation, topical, injections, etc.
  • Process physician orders, lab and diagnostic results, maintain patient charts and document services.
  • Created plans of care, wrote physician orders and supervised the execution of the orders.
  • Refer patients to appropriate home health care programs or resources based on physician orders.
  • Process physician orders through appropriate home health agency, pharmacy and or other vendors.
  • Scheduled appointments, answered telephones, ordered supplies as well as Physician orders.
  • Developed a tracking system for physician orders and credentials to insure timely receipt.
  • Enter patient prescriptions, refills, physician orders into system;.
  • Followed up on physician orders, Managed of professionals Credentials.
  • Launched bedside care planning, nursing and physician orders applications.
  • Interpret and schedule physician orders as indicated on disposition sheet.
  • Transcribe physician orders and assessments into patients' records.5.
  • Scheduled surgeries and patient testing per physician orders.

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50. Appropriate Person

low Demand
Here's how Appropriate Person is used in Patient Care Coordinator jobs:
  • Responded to patient and visitor inquiries/comments, referring to appropriate personnel as indicated.
  • Key Results: Front desk support: greeted and directed clients, external staff needing assistance to appropriate personnel.
  • Provide accurate information to callers or transfer to the appropriate person who is better able to provide assistance.
  • Answered telephones and answered any patients questions or directed the caller to the appropriate personnel.
  • Answer incoming calls and either respond to inquiry or direct callers to the appropriate personnel.
  • Answer all incoming calls and route to appropriate personal according to established guidelines.
  • Responded to concerns of families and communicated these concerns to appropriate personnel.
  • Answered all calls and messages and directed them to the appropriate personnel.
  • Introduce visitors to the appropriate personnel that will assist with their concerns.
  • Answer telephone and respond to inquiry or direct caller to appropriate personnel.
  • Answered telephones and accepted patient inquiries, routing to appropriate personnel.
  • Answered main switchboard phone and routed calls to appropriate personnel.
  • Deliver all after hour messages to appropriate personnel.
  • Direct calls to the appropriate personnel if available.
  • Answer incoming calls and transfer to appropriate personnel.
  • Operate multi-line system and direct calls to appropriate personnel/department.
  • Answered a multi-lined switchboard, typed in messages to an electronic medical record or routed the calls to the appropriate person.
  • Answered patient calls and directed them to appropriate person through our yakker system following a strict protocol.
  • Answer multi-line phone, resolve patient concerns/questions, direct calls to appropriate persons/departments.
  • Create required number of patient charts per referral and distribute to appropriate personnel.

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20 Most Common Skill for a Patient Care Coordinator

Patient Care29%
Insurance Companies18.7%
Customer Service6.7%
Medical Records5.3%
Appointment Scheduling4.7%
Phone Calls4.5%
Front Desk4%
Care Coordinator3.8%

Typical Skill-Sets Required For A Patient Care Coordinator

RankSkillPercentage of ResumesPercentage
1
1
Patient Care
Patient Care
23.9%
23.9%
2
2
Insurance Companies
Insurance Companies
15.4%
15.4%
3
3
Customer Service
Customer Service
5.5%
5.5%
4
4
Medical Records
Medical Records
4.4%
4.4%
5
5
Appointment Scheduling
Appointment Scheduling
3.9%
3.9%
6
6
Phone Calls
Phone Calls
3.7%
3.7%
7
7
Front Desk
Front Desk
3.3%
3.3%
8
8
Care Coordinator
Care Coordinator
3.1%
3.1%
9
9
Treatment Plans
Treatment Plans
2.9%
2.9%
10
10
Data Entry
Data Entry
2.7%
2.7%
11
11
Scheduling Appointments
Scheduling Appointments
2.3%
2.3%
12
12
Patient Scheduling
Patient Scheduling
1.5%
1.5%
13
13
Hipaa
Hipaa
1.4%
1.4%
14
14
Hospice
Hospice
1.4%
1.4%
15
15
Triage
Triage
1.3%
1.3%
16
16
Durable Medical Equipment
Durable Medical Equipment
1.2%
1.2%
17
17
Hearing Aids
Hearing Aids
1.2%
1.2%
18
18
Hippa
Hippa
1.2%
1.2%
19
19
Office Supplies
Office Supplies
1.1%
1.1%
20
20
Outbound Calls
Outbound Calls
1.1%
1.1%
21
21
Patient Files
Patient Files
1%
1%
22
22
RN
RN
0.9%
0.9%
23
23
Medical Staff
Medical Staff
0.8%
0.8%
24
24
Patient Accounts
Patient Accounts
0.8%
0.8%
25
25
Greeting Patients
Greeting Patients
0.7%
0.7%
26
26
Office Staff
Office Staff
0.7%
0.7%
27
27
High Volume
High Volume
0.7%
0.7%
28
28
Patient Demographics
Patient Demographics
0.7%
0.7%
29
29
Staff Members
Staff Members
0.7%
0.7%
30
30
Vital Signs
Vital Signs
0.7%
0.7%
31
31
Clinical Staff
Clinical Staff
0.6%
0.6%
32
32
Bank Deposits
Bank Deposits
0.6%
0.6%
33
33
Patient Referrals
Patient Referrals
0.6%
0.6%
34
34
Computer System
Computer System
0.6%
0.6%
35
35
PCC
PCC
0.5%
0.5%
36
36
Physical Therapy
Physical Therapy
0.5%
0.5%
37
37
Social Workers
Social Workers
0.5%
0.5%
38
38
CPT
CPT
0.5%
0.5%
39
39
Surgical Procedures
Surgical Procedures
0.5%
0.5%
40
40
MRI
MRI
0.5%
0.5%
41
41
Insurance Authorizations
Insurance Authorizations
0.5%
0.5%
42
42
Telephone Calls
Telephone Calls
0.5%
0.5%
43
43
Icd-9
Icd-9
0.5%
0.5%
44
44
Medical Supplies
Medical Supplies
0.4%
0.4%
45
45
Patient Payments
Patient Payments
0.4%
0.4%
46
46
Patient Confidentiality
Patient Confidentiality
0.4%
0.4%
47
47
Care Requirements
Care Requirements
0.4%
0.4%
48
48
Medical Billing
Medical Billing
0.4%
0.4%
49
49
Physician Orders
Physician Orders
0.4%
0.4%
50
50
Appropriate Person
Appropriate Person
0.4%
0.4%

36,868 Patient Care Coordinator Jobs

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