Patient care coordinator jobs in Kentwood, MI - 133 jobs

ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we've expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience-not only for people and their pets, but also for everyone who works here-our VEGgies! At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve. This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible. VEG is a 2025 and 2026 certified Great Place to Work. THE JOB As a Customer Experience Coordinator, your job is to define the customer's experience through service, focus, and participation-so, you are passionate about perfecting the experience before, during, and after their time at VEG. Outgoing and personable, with each customer, you conduct yourself professionally in both demeanor and presence. You find ways to say yes and put patient and customer experience above all else. In this role, you'll have the opportunity to grow where you want to go, building valuable experience and paving the way for your career to take unexpected and rewarding directions. WHAT YOU'LL DO * Greet every customer with warmth and urgency, whether in person, over the phone, or online * Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly * Deliver personalized, memorable experiences-always looking for creative ways to say "yes" to customer needs * Listen with empathy, resolve concerns quickly, and anticipate issues before they escalate * Keep nurses and doctors updated on customer needs for a seamless care experience. * Provide confidential, compassionate guidance on financial options and end-of-life decisions * Process payments accurately while protecting personal and financial information * Follow up with customers after visits to check on their pet's care and strengthen relationships * Celebrate and capture special moments (with permission), creating lasting connections between customers, their pets, and the hospital WHAT YOU NEED * 2+ years of experience in a customer service role * Advanced knowledge in computer programs and practice management software * Highly organized, with strong attention to detail * A strong communicator; able to interact positively with anyone and everyone * A strong multitasker, able to thrive amid chaos * High emotional intelligence, able to read a room and plan and act accordingly * Adaptable and amenable in high stakes environments * Must be willing to work in a noisy environment with strong or unpleasant odors * Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs * Work well in a fast-paced environment with people from all backgrounds and different personality types WHO YOU ARE * Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives * Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team's' accomplishments * Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results * Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge HOW WE INVEST IN YOU * Competitive compensation, including base and 401K match * Comprehensive health and wellness benefits that start on day one, including QPR training and access to free therapy or counseling * Based on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success * A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend. * Clinical student loan repayment so you don't need to worry about your student debt * Paid parental leave, up to 10 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families * Flexible work schedules to support your life outside of work * Generous employee referral program, so our awesome people can bring in more awesome people * And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you're hungry DEI At VEG, diversity is not just a word-it's a strength that fuels innovation and kindness. Our mission is "Helping people and their pets when they need it most." And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve-where different perspectives are not only welcomed but celebrated. We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world's veterinary emergency company.

Job Description Customer Care Coordinator - Dispatch We are all equally human. Join us. At Hope Network, over 2,800 compassionate professionals serve individuals across 125+ locations statewide-each playing a vital role in creating powerful comebacks. Whether through hands-on care or essential behind-the-scenes support, every team member contributes to a greater purpose: transforming lives. ▶️Watch how we create comebacks. Why Join Our Team? We're proud to offer a robust and meaningful benefits package to support your career growth and overall well-being: Medical, Vision, & Dental Care 403(b) Retirement Plan Paid Time Off Educational Reimbursement Career-Pathing Paid Training Employee Referral Bonus With your help, we can take on the challenges, the barriers, the statistics, and the seemingly impossible. What You'll Do Act as a liaison between drivers and those that are scheduling rides. Keep record of driver attendance, tardies on the log central sheet. Provide resources to chauffeurs to fulfill their job requirements, including keys, vehicle, manifest, forms, instructions, etc. Create assigned route schedules with the goal of making 100% on time transport of passengers. Communicate via two-way radio or cell phone (Tablet) any cancelations or changes to the drivers while they are on the road. Answer and direct phone calls to appropriate staff or complete task requested of caller. Assist drivers with emergencies by determining the best way to address the emergency, sending additional staff, fire, police, emergency unit, verbal support and guidance. Ensuring communication with appropriate person(s) as soon as possible. Qualifications Minimum Education required: High school diploma or GED. Minimum 6 months prior work experience in a customer service position. Prior work experience in transportation services, as either a chauffeur or dispatcher working with senior citizens and/or disabled individuals preferred Valid driver's license and acceptable driving record in accordance with Hope Network's policies. Must have, or obtain within 3 months of hire, a chauffeurs license. Ability to use a variety of office equipment - including a multi-line phone system, copiers, fax machines, two-way radios, tablets, etc. Our Commitment to Inclusion Our strength lies in our diversity-empowering us to meet the unique needs of over 34,000 individuals we serve each year. We are proud to be an Equal Opportunity Employer and value the diverse perspectives that each team member brings to our mission.

Hear Michigan Centers, part of AudioNova 400 S. State St. Suite 400 Zeeland, MI 49464 Current pay: $17.00-19.00 an hour + Sales Incentive Program! Clinic Hours: Monday-Friday 8:30am-5:00pm What We Offer: * 401K with a Company Match * Medical, Dental, Vision Coverage * FREE hearing aids to all employees and discounts for qualified family members * PTO and Holiday Time * No Nights or Weekends! * Legal Shield and Identity Theft Protection * 1 Floating Holiday per year Job Description: The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic. Be sure to click 'Take Assessment' during the application process to complete your HireVue Digital Interview. These links will also be sent to your email and phone. Please note that your application cannot be considered without completing this assessment. This is your opportunity to shine and advance your application quickly and effortlessly! You'll also gain an exclusive look at the Hearing Care Coordinator role and discover what makes AudioNova such an exceptional place to grow, belong, and make a meaningful impact. Congratulations on taking the first step toward joining the AudioNova team! As a Hearing Care Coordinator, you will: * Greet patients with a positive and professional attitude * Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic * Collect patient intake forms and maintain patient files/notes * Schedule/Confirm patient appointments * Complete benefit checks and authorization for each patients' insurance * Provide first level support to patients, answer questions, check patients in/out, and collect and process payments * Process repairs under the direct supervision of a licensed Hearing Care Professional * Prepare bank deposits and submit daily reports to finance * General sales knowledge for accessories and any patient support * Process patient orders, receive all orders and verify pick up, input information into system * Clean and maintain equipment and instruments * Submit equipment and facility requests * General office duties, including cleaning * Manage inventory, order/monitor stock, and submit supply orders as needed * Assist with event planning and logistics for at least 1 community outreach event per month Education: * High School Diploma or equivalent * Associates degree, preferred Industry/Product Knowledge Required: * Prior experience/knowledge with hearing aids is a plus Skills/Abilities: * Professional verbal and written communication * Strong relationship building skills with patients, physicians, clinical staff * Experience with Microsoft Office and Outlook * Knowledge of HIPAA regulations * EMR/EHR experience a plus Work Experience: * 2+ years in a health care environment is preferred * Previous customer service experience is required We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability. We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources. #INDPCC Sonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Job DescriptionDescription: Fresh Perspective Home Care is hiring a dependable, organized Care Coordinator to manage scheduling, support caregivers, and ensure uninterrupted care for our clients. This role is ideal for someone with home care or health care experience who thrives in a fast-paced, responsibility-driven environment and enjoys problem solving. Why This Role Matters Care Coordinators are central to our operations. You will be responsible for keeping schedules covered, responding to urgent needs, and supporting both caregivers and clients with professionalism and compassion. We are looking for a strong team player who values collaboration and is excited to contribute to and grow within our positive, supportive work culture. This is a full-time, office based position with a rotating after-hours on-call / weekend runner schedule. What You'll Do Be a key liaison between clients, caregivers, and leadership Schedule and coordinate caregivers to meet daily client needs Respond promptly to client and caregiver calls Provide caregiver coverage as a backup for open shifts Resolve call-offs, open shifts, and urgent coverage needs Complete administrative and documentation tasks Participate in rotating on-call and weekend runner coverage Act calmly and professionally in urgent or emergency situations What We're Looking For Full-time availability (Monday through Friday) plus rotating weekends / on-call Any level of home care, healthcare, or care coordination experience Strong organizational and communication skills Team player with a commitment to learn and grow Emotional maturity and ability to handle pressure Reliable, insured vehicle and valid driver's license Basic computer skills (experience with Wellsky Personal Care / Clear Care a plus) Perks and Benefits $19 - $21 per hour based on experience with quarterly bonuses 401(k) PTO and Paid sick time Medical, dental, and vision insurance Paid training and tuition reimbursement Free life insurance Short-term disability Same-day-pay option $19 - $21 per hour based on experience Who We Are Since 2006, Fresh Perspective Home Care has provided compassionate, ethical, and client-centered care throughout Southwest Michigan. We are committed to dignity, respect, and quality for our clients and our team members. We believe strong operations create strong care, and our Care Coordinators are central to that mission. We are an equal opportunity employer and value diversity. Requirements: Ability to pass background check per state and company standards Ability to safely lift up to 40 pounds Valid Michigan driver's license Valid car insurance and reliable transportation Strong interpersonal, organizational, and communication skills GED or high school diploma Computer skills including emails and Microsoft Office Suites Prior home care or health care experience, preferred Prior experience with scheduling software such as WellSky/Clear Care, preferred

CURRENT HOLLAND HOSPITAL EMPLOYEES- Please apply through Find Jobs from your Workday employee account. The Patient Care Coordinator (PCC) acts as the representative of hospital administration and management, focuses on coordinating, facilitating, and prioritizing the efforts of personnel and departments to promote effective and efficient quality patient outcomes . This position must be able to demonstrate the knowledge and skills necessary to provide care and service appropriate to the age of the patients served in his/her area. Pay Range: $36.15 - $54.23/hour Employment Type: Part Time, 24 hours every two weeks Schedule: 7:00 pm - 7:30am Week 1: Monday Week 2: Monday Week 3: Sunday Requirements: Graduate of accredited Registered Nursing Program required, Current Michigan RN license (or completed by the end of orientation) required, Current BLS and ACLS for the Healthcare Provider (or completed within 60 days of hire) required Operational Oversight Oversees operations of hospital to promote complete patient care delivery. Provides oversight and supervisory support to all departments. Visits all nursing units during shift to assess and evaluate nursing care activity and patients care. Recognizes and assists department managers and directors with staff evaluations. Conducts disciplinary action as necessary in compliance with hospital policy. Communicates significant events to appropriate department directors including life-changing events of employees. Staffing Examines and revises shift by shift staffing of nursing units and other departments in collaboration with staffing schedulers. Gathers and assesses acuity data and soliciting staff input. Evaluates stated needs with budgeted hours and/or "affordables". Utilizes staff creatively to meet patient care needs in the most efficient and effective manner Recognizes when a patient care unit needs to be open or closed. Emergency Management Manages hospital-wide emergencies such as fire, disaster, tornado, etc. as per policy and procedure. Coordinates Code Blue, Code Strong, Priority 1, Code Z (including Code Z Nuero) and Trauma Alert. Reports to Administrator-on-Call of significant events. Patient Coordination Facilitates and coordinates the admission of patients to appropriate service lines. Coordinates bed placement from Emergency Department and Surgical areas. Obtains the assistance of clergy, interpreters and Department of Care Management. Evaluates the need to provide permission for treatment of minors or emergent cases in which the patient is unable to provide consent for treatment. Clinical Nursing Support Serves as clinical nursing resource person to nursing staff and other clinical personnel. Performs and assists with selected patient care activities as appropriate. Provides personnel with the resources and coaching necessary for them to perform unfamiliar procedures. Assists in the clinical orientation of personnel. Public Relations Demonstrates positive public relations and supports administration within the hospital and community. Clarifies hospital policies and procedures to staff, patients, patients families, physicians and the community. Provides information and support to families/significant others as needed to cope with current crisis of illness of the patient. Releases appropriate information to the media. Holland Hospital is an Equal Opportunity Employer, please see our EEO policy

If you have a passion for serving and are looking for the right place to build your career, Family Health Center is the place for you! Join us at Kalamazoo Community's only Federally Qualified Health Center (FQHC) where we are proud to serve all members of the community with quality healthcare, dignity and respect. WE SERVE. WE GROW. WE ACHIEVE. The Family Health Center is currently seeking positive, dedicated, well-organized and detail oriented Dental Care Coordinator to join our Dental Team. This is an amazing opportunity to work at Michigan's largest dental facility with state of the art technology. POSITION JOB DUTIES Consults and communicates care objectives with dentists, specialists, dental laboratories and community resources to aid patient in achieving oral health goals. Assesses the healthcare, education and psychosocial needs of the patient/family. Identifies and maintains relationships with referral and community resources. Collaborates with dentists, patients, and the healthcare team, as well as community resources. Triages and resolves concerns for patients calling in. Provides resources and support related to referral process, including management of pre-authorizations from insurance companies. Works with dentist to determine an individualized plan of care with targeted interventions, monitors patient and family's response to plan of care and consults with clinical team if modifications may be needed. Manages communication related to incoming and outgoing referrals. Maintains required documentation for all case management activities. Reviews current literature regarding engagement strategies, communication strategies and incorporates best practices into clinical setting. Maintains records and enters information into database as required. Collaborates with local emergency departments to reduce return visits to the ED for dental related conditions. Works with and manages our most MINIMUM REQUIREMENT Minimum of five (5) years of experience in the dental field as a dental assistant. Experience working in a dental front office and with dental insurance plans. Positive attitude, highly adaptable, ability to work in a fast paced environment and ability to foster teamwork.

Title: Patient Registration Specialist Hours: Fulltime (40 hours/week): Typical shifts fall between 8:00AM and 4:00PM, M-F Work Environment: Onsite About Us Orthopaedic Associates of Michigan (OAM) is proud to be West Michigan's most established orthopaedic practice. Our physicians and team members provide exceptional, individualized care for patients of all ages. As the most comprehensive independent provider of musculoskeletal care in the region, we provide total care from diagnosis, to treatment, to rehabilitation. As a patient at OAM, you will have access to our Specialized Surgeons, Physical and Occupational Therapists, Pool Therapy, onsite and cost effective MRI and X-ray services, and orthopaedic bracing, as well as our Bone Health Clinic, OAM Now Urgent Orthopaedic Care Clinic, and Surgery Center at MidTowne - all of which are committed to optimizing your outcome. Our teams work together to maximize and adjust your treatment quickly and easily, resulting in a smoother, faster recovery for you. From your neck to your toes, and from traumatic injuries to chronic conditions, you'll receive compassionate care that will get you back to living. Your goal is our goal - we will restore your health so you are functioning as fully as possible in the activities you love at home, work, and play. Position Summary As a Patient Registration Specialist at OAM, you will be responsible for ensuring that patients receive the best care from the very beginning. You will provide excellent customer service when greeting patients and collecting their information, making sure that their visit with us starts off smoothly. You will also be in charge of checking patients out after their visits, which includes scheduling return appointments. This Registration Specialist role requires that you have excellent communication skills, along with the ability to remain detail-oriented while multi-tasking. Essential Responsibilities Greet patients and visitors upon arrival and maintain a courteous and professional manner at all times. Collect patient information and ensure all necessary forms are completed and signed. Verify patient insurance. Assist patients in scheduling return appointments while remaining cognizant of the provider's scheduling preferences. Ensure that patients have all of the necessary information they need regarding follow up and future appointments prior to leaving the office. Assist patients in understanding their account activity as it relates to charges, insurance billing, reimbursement, and patient balances. Educate the patient regarding OAM Financial Policy. Collect any copayments, deductibles, and/or outstanding balances from patients. Accurately post payments and provide patients with receipts. Enter charges from the fee ticket by assigning the appropriate ICD-9 and CPT numeric codes based upon the provider descriptions. Identify and services and/or procedures that require modifiers and post accordingly. Verify that all patient encounters are accounted for and posted to the appropriate patient account. Consult with clinical staff or provider regarding any charge/coding questions. Reconcile posting activity at end of day. Ensure security of change fund and daily deposit are in accordance with operating procedure. Research and correct any posting errors. Report cash shortages to supervisor. Answer and transfer phone calls. Answer patient questions as needed. Reach out to appropriate OAM personnel to assist with any questions that require further follow up. Address and respond to all complaints in a timely manner. Maintain the strictest confidentiality by following HIPAA and OAM guidelines and procedures. Project a professional image by adhering to OAM's uniform policy and maintaining personal grooming. Maintain an organized and clean work space. Other duties as assigned by management. Required & Preferred Qualifications Education, Training, and Experience: Required: 1+ years of experience working in a healthcare setting. Minimum typing speed of 45 works/minute. High School Diploma/GED. Reliable transportation as this is a float role. Preferred: 2+ years of experience with medical office check in and check out functions; including insurance billing and self-pay collections, preferably in a multi-specialty group practice. Experience with patient accounting software. Specific Skills, Knowledge, and Abilities: Exceptional customer service skills. Great problem solving and critical thinking skills. Knowledge of HIPAA guidelines and requirements. Knowledge of third party payer requirements. Knowledge of Federal and State billing regulations and guidelines. Strong written and verbal communication skills. Ability to multi-task while remaining very detail-oriented. Highly organized and self-motivated. Must be computer savvy and proficient in MS Office. Motor, Sensory, and Physical Requirements: Ability to sit for long periods of time. Some bending, stooping, lifting, and reaching required. Ability to lift up to 50 pounds (on rare occasions). Manual dexterity required to operate modern office equipment. Must have normal or correctible range of hearing, speech, and eyesight.

Our Mission: At The Cancer & Hematology Centers we are dedicated to help, healing and hope for cancer patients and their families. We provide our patients with advanced treatments, innovative research and, above all else, compassionate care. Our patients receive the most comprehensive, contemporary cancer care balanced with the compassion of a dedicated nursing and support staff. Treating cancer requires a team of committed and caring health care professionals working together to understand and address your needs. In addition to caring physicians, we have a full range of support staff available to assist you and your family, such as oncology-certified nurses, social workers, experienced lab and pharmacy personnel and a psychologist. Our focus is not just on healing but also on helping and offering hope. We know that being diagnosed with cancer is a life-changing event, and it takes a lot of adjustment to accept the emotional and physical realities of this disease. Our staff understands what you're going through and can offer compassion and resources to help. To us, it's important that healing isn't just centered on your disease site. Our cutting-edge cancer care is available close to home. Our medical staff have close ties to prominent hospitals and ongoing cancer research, and we bring those breakthrough advances to our regional centers to progress the level of care that is offered right here at home. Why Join Us? We are looking for talented and high-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve. Job Description: The Centralized Phone Scheduler facilitates excellent patient care by supporting and collaborating with clinic team. Desired/Required Qualifications: Education: Required High School Diploma or equivalent Specific skill & abilities: Required to successfully complete orientation program Preferred one year experience in an outpatient physician practice or healthcare setting Primary Duties and Responsibilities Answers phone calls related to scheduling or rescheduling appointments and tests. Communicates with in a caring and respectful manner. Perform administrative responsibilities including, but not limited to, scheduling routine follow-up and treatment appointments, managing external referrals and consults, handling no-shows, answering phone calls, and rescheduling patients on bump lists. May need to perform functions of role in clinic and patient facing based on need determined by management. Assume day-to-day accountability for the delivery of quality services through consistent application of policies, procedures, protocols, and standards. Collaborates with other care team members and anticipates their needs to ensure coordinated patient care. Utilizes and maintains patient electronic medical record Assists with ongoing quality improvement to provide efficient, cost-effective care. Engages in continuous education and training to maintain skills, knowledge, and competency to complete functions of role. All other duties as assigned.

Company: Grand Rapids Ophthalmology Job Title: Patient Coordinator Department: Ophthalmology Reports To: Clinic Supervisor is located in Walker, Michigan. A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient's visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients. ESSENTIAL DUTIES AND RESPONSIBILITIES * Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave * Answer phones (both external and internal); assure prompt, courteous service at all times * Practice urgency at all times with patients' time, as well as Doctor's time and schedule * Manage patient flow in the office * Knowledge of common fees charged for common visits and collect correct payments * Complete daily reconciliations / close day / countdown cash drawer * General office duties and cleaning to be assigned by manager QUALIFICATIONS * Ability to interact with all levels of employees in a courteous, professional manner at all times * Desire to gain industry knowledge and training * Demonstrates initiative in accomplishing practice goals * Ability to grow, adapt, and accept change * Consistently creating a positive work environment by being team-oriented and patient-focused * Commitment to work over 40 hours to meet the needs of the business * Reliable transportation that would allow employee to go to multiple work locations with minimal notice EDUCATION AND/OR EXPERIENCE * Minimum Required: High school diploma or general education degree (GED) * Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience LICENSES AND CREDENTIALS * Minimum Required: None SYSTEMS AND TECHNOLOGY * Proficient in Microsoft Excel, Word, PowerPoint, Outlook PHYSICAL REQUIREMENTS * This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25-50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity-including color, depth, peripheral vision, and the ability to adjust focus-is required 100% of the time. Occasional driving or climbing may also be necessary. If you need assistance with this application, please contact **************. Please do not contact the office directly - only resumes submitted through this website will be considered. EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Title: DME Registration Specialist Hours: Fulltime (40 hours/week): Shifts will vary depending on coverage needs. Typical shifts fall between 6:45AM and 5:30PM. Work Environment: Onsite About Us Orthopaedic Associates of Michigan (OAM) is proud to be West Michigan's most established orthopaedic practice. Our physicians and team members provide exceptional, individualized care for patients of all ages. As the most comprehensive independent provider of musculoskeletal care in the region, we provide total care from diagnosis, to treatment, to rehabilitation. As a patient at OAM, you will have access to our Specialized Surgeons, Physical and Occupational Therapists, Pool Therapy, onsite and cost effective MRI and X-ray services, and orthopaedic bracing, as well as our Bone Health Clinic, OAM Now Urgent Orthopaedic Care Clinic, and Surgery Center at MidTowne - all of which are committed to optimizing your outcome. Our teams work together to maximize and adjust your treatment quickly and easily, resulting in a smoother, faster recovery for you. From your neck to your toes, and from traumatic injuries to chronic conditions, you'll receive compassionate care that will get you back to living. Your goal is our goal - we will restore your health so you are functioning as fully as possible in the activities you love at home, work, and play. Position Summary With customer service orientation, schedule Durable Medical appointments, add walk-in patients to schedule, answers incoming calls, and collects payment from patients when appropriate. This position would be required to cross-train with DME Precertification Specialist to assist in responsibilities and cover time off. Essential Responsibilities Adds patients to the DME walk-in schedule as they present in person, while also adding scheduled appointments via phone and/or in person. Verify and update insurance policy information in NextGen system as required. Check in all walk-in and scheduled patients for DME and Orthotics, ensuring correct insurance is attached to encounter. Obtain correct L-codes and begin the Motion MD process for fitters. Run VeriPro when applicable to obtain patient cost estimate. Communicate patient cost estimate and obtain any signatures needed from patient prior to being fit for product. Assist in answering any financial questions and/or direct them to the appropriate department(s). Collect payment from the patient when necessary, including all self-pay patients. Assist in working the DME inbox to call on patients who received a DME order and work to get them scheduled, especially those with upcoming surgeries. Answer incoming calls and return voicemails from the DME WG line. Communicating with DME fitters any clinical concerns and/or questions. Other duties as assigned by management. Required & Preferred Qualifications Education, Training, and Experience: Required: 2+ years of experience working in a medical office. Minimum typing speed of 45 works/minute. High School Diploma/GED. Reliable transportation as this is a float role. Preferred: 2+ years of experience with medical office check in and check out functions; including insurance billing and self-pay collections, preferably in a multi-specialty group practice. Experience with patient accounting software. Experience working in orthopedics Specific Skills, Knowledge, and Abilities: Presents a strong professional appearance Strong verbal communication skills Working knowledge of medical billing and managed care Proven experience handling irate patients/customers and dealing with conflict Familiarity with different insurance types Highly organized and self-motivated Microsoft Office and Windows based computer applications Motor, Sensory, and Physical Requirements: Ability to sit for long periods of time Employee may be required to lift up to 25 pounds. Occasional bending, stooping, and reaching may be required Manual dexterity required to operate modern office equipment Employee must have normal or correctable range of hearing and eyesight

If you have a passion for serving and are looking for the right place to build your career, Family Health Center is the place for you! Join us at Kalamazoo Community's only Federally Qualified Health Center (FQHC) where we are proud to serve all members of the community with quality healthcare, dignity and respect. WE SERVE. WE GROW. WE ACHIEVE. The Family Health Center is currently seeking positive, dedicated, well-organized and detail oriented Dental Care Coordinator to join our Dental Team. This is an amazing opportunity to work at Michigan's largest dental facility with state of the art technology. POSITION JOB DUTIES Consults and communicates care objectives with dentists, specialists, dental laboratories and community resources to aid patient in achieving oral health goals. Assesses the healthcare, education and psychosocial needs of the patient/family. Identifies and maintains relationships with referral and community resources. Collaborates with dentists, patients, and the healthcare team, as well as community resources. Triages and resolves concerns for patients calling in. Provides resources and support related to referral process, including management of pre-authorizations from insurance companies. Works with dentist to determine an individualized plan of care with targeted interventions, monitors patient and family's response to plan of care and consults with clinical team if modifications may be needed. Manages communication related to incoming and outgoing referrals. Maintains required documentation for all case management activities. Reviews current literature regarding engagement strategies, communication strategies and incorporates best practices into clinical setting. Maintains records and enters information into database as required. Collaborates with local emergency departments to reduce return visits to the ED for dental related conditions. Works with and manages our most MINIMUM REQUIREMENT Minimum of five (5) years of experience in the dental field as a dental assistant. Experience working in a dental front office and with dental insurance plans. Positive attitude, highly adaptable, ability to work in a fast paced environment and ability to foster teamwork.

Job Description Join the VitalCore Team in Michigan! We're people fueled by passion, not by profit! VitalCore Health Strategies (VCHS), an industry leader in Correctional Health Care has an opening for a Behavioral Health Coordinator at Calhoun County Jail in Battle Creek, Michigan! At VitalCore we pride ourselves on retaining and acquiring compassionate, ethical individuals who are committed to providing quality services. Join our team and experience first-hand how VitalCore Health Strategies promotes a positive work environment that is based on respect and appreciation of the hard work and dedication of our staff. BEHAVIORAL HEALTH COORDINATOR BENEFITS PACKAGE TO INCLUDE BUT NOT LIMITED TO: Holiday Pay: New Year's Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day, and Christmas Day Medical/Dental/Vision Insurance Life Insurance Short Term/Long Term Disability Identity Theft Protection Animal/Pet Insurance Employee Assistance Program and Discount Center 401K PTO Annual Incentive Bonus BEHAVIORAL HEALTH COORDINATOR POSITION SUMMARY The Behavioral Health Coordinator is responsible for the development, implementation, clinical and/or administrative supervision, and monitoring of a Behavioral Health delivery system meeting NCCHC/ACA standards. The Behavioral Health Coordinator works with the Regional Manager, Site Administrator, Medical Director, and Psychiatrist to coordinate total contract services. BEHAVIORAL HEALTH COORDINATOR ESSENTIAL FUNCTIONS Acts as point of contact for administrative staff for discussion of treatment programs and problem resolution as needed. Coordinates development and revision of policies and procedures for the identification, assessment, and provision of required clinical services for inmates. Supervises the planning, development and implementation of treatment programs contracted to VitalCore. Provides clinical and/or administrative supervision to staff of Behavioral Health Services. Monitors efforts of Behavioral Health Services to ensure clinical services are being provided in a timely, professional manner. Provides and assigns clinical on-call duties. Ensures treatment programs contracted are integrated and appropriately staffed. Provides administrative support to psychiatric staff. Coordinates the facility's Behavioral Health Quality Improvement Program. Attends training and meetings as required. BEHAVIORAL HEALTH COORDINATOR REQUIRED EDUCATION, CERTIFICATIONS, REGISTRATIONS AND EXPERIENCE Master's level Social Worker or Counselor with Independent license Fully licensed to practice Social Work in the state of Michigan Satisfactory background investigation report. VitalCore Health Strategies is an equal opportunity employer and committed to creating and maintaining an inclusive workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. Keywords: Mental Health Coordinator, Mental Health, Juvenile, Juvenile Detention Center, Therapist

Coordinates and identifies care needs (gaps in care) for patients attributed to a primary care practice. MISSION, VALUES and SERVICE GOALS * MISSION: We deliver outstanding care, inspire health, and connect with heart. * VALUES: Trust. Respect. Integrity. Compassion. * SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. Responsibilities: * Identifies patients through the health plans gaps in care list, state immunization databases, the patient medical record and the use of a patient disease management registry. * Collaborates with the providers and reviews care needs and validates these needs against the medical record. * Reaches out to patients with validated gaps in care and facilitate meeting these needs. * Supports quality outcomes and high reliability in the Patient Centered Medical Home. ORGANIZATIONAL RESPONSIBILITIES Associate complies with the following organizational requirements: * Attends and participates in department meetings and is accountable for all information shared. * Completes mandatory education, annual competencies and department specific education within established timeframes. * Completes annual employee health requirements within established timeframes. * Maintains license/certification, registration in good standing throughout fiscal year. * Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department. * Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. * Adheres to regulatory agency requirements, survey process and compliance. * Complies with established organization and department policies. * Available to work overtime in addition to working additional or other shifts and schedules when required. Commitment to Beacon's six-point Operating System, referred to as The Beacon Way: * Leverage innovation everywhere. * Cultivate human talent. * Embrace performance improvement. * Build greatness through accountability. * Use information to improve and advance. * Communicate clearly and continuously. Education: * High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. * Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable. Working Conditions * Works in an office environment. Physical Demands * Requires the physical ability and stamina (i.e., to lift, hold, carry or transfer items weighing up to 30 pounds, etc.) to perform the essential functions of the position.

Hours: Mon-Fri 9:00am-5:30pm Join our team and make a difference! The Patient Financial Advocate is responsible for screening patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress. Essential Duties and Responsibilities: Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day. Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. Initiate the application process bedside when possible. Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance. Introduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress. Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient. Records all patient information on the designated in-house screening sheet. Document the results of the screening in the onsite tracking tool and hospital computer system. Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay. Reviews system for available information for each outpatient account identified as self-pay. Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face. Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool. Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs. Other Duties as assigned or required by client contract Additional Duties and Responsibilities: Maintain a positive working relationship with the hospital staff of all levels and departments. Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.) Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.). Keep an accurate log of accounts referred each day. Meet specified goals and objectives as assigned by management on a regular basis. Maintain confidentiality of account information at all times. Maintain a neat and orderly workstation. Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct. Maintain awareness of and actively participate in the Corporate Compliance Program. Educational/Vocational/Previous Experience Recommendations: High School Diploma or equivalent required. 1 - 3 years' experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred. Previous customer service experience preferred. Must have basic computer skills. Working Conditions: Must be able to walk, sit, and stand for extended periods of time. Dress code and other policies may be different at each healthcare facility. Working on holidays or odd hours may be required at times. Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off We are an equal opportunity employer that does not discriminate based on age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, gender identity or any other protected class in accordance with applicable laws. Firstsource Solutions USA, LLC

CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only. Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you're ready for a rewarding new career, join Team Bronson and be part of the experience. Location BBC Bronson Battle Creek, BHG Bronson Healthcare Group 6901 Portage Road, BLH Bronson LakeView Hospital, BMH Bronson Methodist Hospital, BSH Bronson South Haven Title Patient Access Training Coordinator Primarily serves as an instructor to all Patient Access/Revenue Cycle employees for Bronson and system affiliates. Acts as a consultant on insurance issues and third party regulations. This position also serves as a consultant and facilitator with other departments whom need input with Patient Access/Revenue Cycle processes by participating in new software installations, problem identification, and enhancement testing. Employees providing direct patient care must demonstrate competencies specific to the population served. Bachelor's degree or equivalent combination of education and experience and 2-4 years of hands on training experience required Must obtain CHAA certification and Epic credentialing within 18 months of hire. Registration & Centralized Scheduling Department Specific: Primary source verification can take up to two months after the CHAA exam from NAHAM. Verification from the Bronson Preceptor for the CHAA can provide the preliminary document of pass or fail. Passing the CHAA will allow them a two month grace on the schedule until primary source can be verified. Please reference the CHAA Certification Standard Operating Procedure (SOP) * Must have experience in identifying staff development needs (trending). * .• EPIC credentialing is preferred * Computer experience and efficiency along with outstanding communication skills and medical terminology are necessary. * Ability to develop and conduct classroom and virtual training sessions. * Ability to develop and perform instructional design documentation. * Must have excellent oral and written communication skills in order to facilitate and coordinate all aspects of Patient Access/Revenue Cycle communications and processes with multiple entities. This includes point of service collections and presenting to classroom style learning. * This position interfaces regularly with leadership and other departments. * Highly developed critical thinking and comfortable explaining best practices, standard work, and compliance requirements to a variety of individuals * Close attention to detail and accuracy in Patient Access/Revenue Cycle workflows * Use problem solving skills to work with leadership to improve workflows and support change management within the teams * Strong time management skills and able to work independently and in a fast-paced team environment * Positive customer service must be provided and promoted. Including providing support at the elbow to front line staff * Provides one-on-one targeted training in response to performance deficiencies, and promotes a collaborative environment by addressing issues in a constructive and proactive manner * Ability to motivate and engage staff at all levels * This position requires negotiation skills and must be able to multi-task. Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 70 and 90 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects. * Develops educational approaches to meet learning needs of various levels of intellect and learning styles. Position may interact with employees at different levels of tenure and skill level. * Continually communicates changes to software demands, third party payers, and commercial insurance billing requirements with appropriate staff. * Coordinates with various departments in order to identify and resolve Patient Access/Revenue Cycle workflow issues. * Assists in development and monitoring Patient Access/Revenue Cycle of learning tools including but not limited to CBL's, at the elbow support, quizzes, etc. * Develops in-depth knowledge of educational resources and determines how resources can best support training initiatives * Support and participate in trials of workflows from process improvement events * Identifies performance deficiencies and makes training recommendations based on results to leadership team * Develops new and updates current processes in response to changing rules and regulations of third party payers. * Participates in and evaluates the testing phase of any future software installations including vendor or epic upgrades * Perform hands on work and educate the teams on common errors • * Develops and administers Patient Access/Revenue Cycle testing materials * Be able to identify compliance concerns in a Patient Access/Revenue Cycle setting * Provides face to face and virtual training. * Performs other duties and job responsibilities as required. Shift First Shift Time Type Full time Scheduled Weekly Hours 40 Cost Center 1210 Registration & Centralized Scheduling (BHG) Agency Use Policy and Agency Submittal Disclaimer Bronson Healthcare Group and its affiliates ("Bronson") strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration. Please take a moment to watch a brief video highlighting employment with Bronson!

Full-time Description Fresh Perspective Home Care is hiring a dependable, organized Care Coordinator to manage scheduling, support caregivers, and ensure uninterrupted care for our clients. This role is ideal for someone with home care or health care experience who thrives in a fast-paced, responsibility-driven environment and enjoys problem solving. Why This Role Matters Care Coordinators are central to our operations. You will be responsible for keeping schedules covered, responding to urgent needs, and supporting both caregivers and clients with professionalism and compassion. We are looking for a strong team player who values collaboration and is excited to contribute to and grow within our positive, supportive work culture. This is a full-time, office based position with a rotating after-hours on-call / weekend runner schedule. What You'll Do Be a key liaison between clients, caregivers, and leadership Schedule and coordinate caregivers to meet daily client needs Respond promptly to client and caregiver calls Provide caregiver coverage as a backup for open shifts Resolve call-offs, open shifts, and urgent coverage needs Complete administrative and documentation tasks Participate in rotating on-call and weekend runner coverage Act calmly and professionally in urgent or emergency situations What We're Looking For Full-time availability (Monday through Friday) plus rotating weekends / on-call Any level of home care, healthcare, or care coordination experience Strong organizational and communication skills Team player with a commitment to learn and grow Emotional maturity and ability to handle pressure Reliable, insured vehicle and valid driver's license Basic computer skills (experience with Wellsky Personal Care / Clear Care a plus) Perks and Benefits $19 - $21 per hour based on experience with quarterly bonuses 401(k) PTO and Paid sick time Medical, dental, and vision insurance Paid training and tuition reimbursement Free life insurance Short-term disability Same-day-pay option $19 - $21 per hour based on experience Who We Are Since 2006, Fresh Perspective Home Care has provided compassionate, ethical, and client-centered care throughout Southwest Michigan. We are committed to dignity, respect, and quality for our clients and our team members. We believe strong operations create strong care, and our Care Coordinators are central to that mission. We are an equal opportunity employer and value diversity. Requirements Ability to pass background check per state and company standards Ability to safely lift up to 40 pounds Valid Michigan driver's license Valid car insurance and reliable transportation Strong interpersonal, organizational, and communication skills GED or high school diploma Computer skills including emails and Microsoft Office Suites Prior home care or health care experience, preferred Prior experience with scheduling software such as WellSky/Clear Care, preferred Salary Description $19 - $21 / hour

Title: DME Registration Specialist Hours: Fulltime (40 hours/week): Shifts will vary depending on coverage needs. Typical shifts fall between 6:45AM and 5:30PM. Work Environment: Onsite About Us Orthopaedic Associates of Michigan (OAM) is proud to be West Michigan's most established orthopaedic practice. Our physicians and team members provide exceptional, individualized care for patients of all ages. As the most comprehensive independent provider of musculoskeletal care in the region, we provide total care from diagnosis, to treatment, to rehabilitation. As a patient at OAM, you will have access to our Specialized Surgeons, Physical and Occupational Therapists, Pool Therapy, onsite and cost effective MRI and X-ray services, and orthopaedic bracing, as well as our Bone Health Clinic, OAM Now Urgent Orthopaedic Care Clinic, and Surgery Center at MidTowne - all of which are committed to optimizing your outcome. Our teams work together to maximize and adjust your treatment quickly and easily, resulting in a smoother, faster recovery for you. From your neck to your toes, and from traumatic injuries to chronic conditions, you'll receive compassionate care that will get you back to living. Your goal is our goal - we will restore your health so you are functioning as fully as possible in the activities you love at home, work, and play. Position Summary With customer service orientation, schedule Durable Medical appointments, add walk-in patients to schedule, answers incoming calls, and collects payment from patients when appropriate. This position would be required to cross-train with DME Precertification Specialist to assist in responsibilities and cover time off. Essential Responsibilities Adds patients to the DME walk-in schedule as they present in person, while also adding scheduled appointments via phone and/or in person. Verify and update insurance policy information in NextGen system as required. Check in all walk-in and scheduled patients for DME and Orthotics, ensuring correct insurance is attached to encounter. Obtain correct L-codes and begin the Motion MD process for fitters. Run VeriPro when applicable to obtain patient cost estimate. Communicate patient cost estimate and obtain any signatures needed from patient prior to being fit for product. Assist in answering any financial questions and/or direct them to the appropriate department(s). Collect payment from the patient when necessary, including all self-pay patients. Assist in working the DME inbox to call on patients who received a DME order and work to get them scheduled, especially those with upcoming surgeries. Answer incoming calls and return voicemails from the DME WG line. Communicating with DME fitters any clinical concerns and/or questions. Other duties as assigned by management. Required & Preferred Qualifications Education, Training, and Experience: Required: 2+ years of experience working in a medical office. Minimum typing speed of 45 works/minute. High School Diploma/GED. Reliable transportation as this is a float role. Preferred: 2+ years of experience with medical office check in and check out functions; including insurance billing and self-pay collections, preferably in a multi-specialty group practice. Experience with patient accounting software. Experience working in orthopedics Specific Skills, Knowledge, and Abilities: Presents a strong professional appearance Strong verbal communication skills Working knowledge of medical billing and managed care Proven experience handling irate patients/customers and dealing with conflict Familiarity with different insurance types Highly organized and self-motivated Microsoft Office and Windows based computer applications Motor, Sensory, and Physical Requirements: Ability to sit for long periods of time Employee may be required to lift up to 25 pounds. Occasional bending, stooping, and reaching may be required Manual dexterity required to operate modern office equipment Employee must have normal or correctable range of hearing and eyesight

Company: Grand Rapids Ophthalmology Job Title: Patient Coordinator Perks: * Full Benefits Package - Medical, Vision, Dental and Life Insurance * 401k + Employer Matching * Paid Time Off (PTO) and Paid Holidays * Paid Maternity Leave * Competitive Base Pay * Employee Discounts SUMMARY A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient's visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients. ESSENTIAL DUTIES AND RESPONSIBILITIES * Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave * Answer phones (both external and internal); assure prompt, courteous service at all times * Practice urgency at all times with patients' time, as well as Doctor's time and schedule * Manage patient flow in the office * Knowledge of common fees charged for common visits and collect correct payments * Complete daily reconciliations / close day / countdown cash drawer * General office duties and cleaning to be assigned by manager QUALIFICATIONS * Ability to interact with all levels of employees in a courteous, professional manner at all times * Desire to gain industry knowledge and training * Demonstrates initiative in accomplishing practice goals * Ability to grow, adapt, and accept change * Consistently creating a positive work environment by being team-oriented and patient-focused * Commitment to work over 40 hours to meet the needs of the business * Reliable transportation that would allow employee to go to multiple work locations with minimal notice EDUCATION AND/OR EXPERIENCE * Minimum Required: High school diploma or general education degree (GED) * Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience LICENSES AND CREDENTIALS * Minimum Required: None SYSTEMS AND TECHNOLOGY * Proficient in Microsoft Excel, Word, PowerPoint, Outlook PHYSICAL REQUIREMENTS * This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25-50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity-including color, depth, peripheral vision, and the ability to adjust focus-is required 100% of the time. Occasional driving or climbing may also be necessary. If you need assistance with this application, please contact **************. Please do not contact the office directly - only resumes submitted through this website will be considered. EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Title: Patient Registration Specialist Hours: Fulltime (40 hours/week): Typical shifts fall between 8:00AM and 4:00PM, M-F Work Environment: Onsite About Us Orthopaedic Associates of Michigan (OAM) is proud to be West Michigan's most established orthopaedic practice. Our physicians and team members provide exceptional, individualized care for patients of all ages. As the most comprehensive independent provider of musculoskeletal care in the region, we provide total care from diagnosis, to treatment, to rehabilitation. As a patient at OAM, you will have access to our Specialized Surgeons, Physical and Occupational Therapists, Pool Therapy, onsite and cost effective MRI and X-ray services, and orthopaedic bracing, as well as our Bone Health Clinic, OAM Now Urgent Orthopaedic Care Clinic, and Surgery Center at MidTowne - all of which are committed to optimizing your outcome. Our teams work together to maximize and adjust your treatment quickly and easily, resulting in a smoother, faster recovery for you. From your neck to your toes, and from traumatic injuries to chronic conditions, you'll receive compassionate care that will get you back to living. Your goal is our goal - we will restore your health so you are functioning as fully as possible in the activities you love at home, work, and play. Position Summary As a Patient Registration Specialist at OAM, you will be responsible for ensuring that patients receive the best care from the very beginning. You will provide excellent customer service when greeting patients and collecting their information, making sure that their visit with us starts off smoothly. You will also be in charge of checking patients out after their visits, which includes scheduling return appointments. This Registration Specialist role requires that you have excellent communication skills, along with the ability to remain detail-oriented while multi-tasking. Essential Responsibilities Greet patients and visitors upon arrival and maintain a courteous and professional manner at all times. Collect patient information and ensure all necessary forms are completed and signed. Verify patient insurance. Assist patients in scheduling return appointments while remaining cognizant of the provider's scheduling preferences. Ensure that patients have all of the necessary information they need regarding follow up and future appointments prior to leaving the office. Assist patients in understanding their account activity as it relates to charges, insurance billing, reimbursement, and patient balances. Educate the patient regarding OAM Financial Policy. Collect any copayments, deductibles, and/or outstanding balances from patients. Accurately post payments and provide patients with receipts. Enter charges from the fee ticket by assigning the appropriate ICD-9 and CPT numeric codes based upon the provider descriptions. Identify and services and/or procedures that require modifiers and post accordingly. Verify that all patient encounters are accounted for and posted to the appropriate patient account. Consult with clinical staff or provider regarding any charge/coding questions. Reconcile posting activity at end of day. Ensure security of change fund and daily deposit are in accordance with operating procedure. Research and correct any posting errors. Report cash shortages to supervisor. Answer and transfer phone calls. Answer patient questions as needed. Reach out to appropriate OAM personnel to assist with any questions that require further follow up. Address and respond to all complaints in a timely manner. Maintain the strictest confidentiality by following HIPAA and OAM guidelines and procedures. Project a professional image by adhering to OAM's uniform policy and maintaining personal grooming. Maintain an organized and clean work space. Other duties as assigned by management. Required & Preferred Qualifications Education, Training, and Experience: Required: 1+ years of experience working in a healthcare setting. Minimum typing speed of 45 works/minute. High School Diploma/GED. Reliable transportation as this is a float role. Preferred: 2+ years of experience with medical office check in and check out functions; including insurance billing and self-pay collections, preferably in a multi-specialty group practice. Experience with patient accounting software. Specific Skills, Knowledge, and Abilities: Exceptional customer service skills. Great problem solving and critical thinking skills. Knowledge of HIPAA guidelines and requirements. Knowledge of third party payer requirements. Knowledge of Federal and State billing regulations and guidelines. Strong written and verbal communication skills. Ability to multi-task while remaining very detail-oriented. Highly organized and self-motivated. Must be computer savvy and proficient in MS Office. Motor, Sensory, and Physical Requirements: Ability to sit for long periods of time. Some bending, stooping, lifting, and reaching required. Ability to lift up to 50 pounds (on rare occasions). Manual dexterity required to operate modern office equipment. Must have normal or correctible range of hearing, speech, and eyesight.