Patient care coordinator jobs in Knoxville, TN - 159 jobs

We are looking to hire a Front Desk/ Patient Care Coordinator who is excited about a fun and rewarding career in the Pediatric Dental field! WHO WE ARE: At Tennessee Smiles we strive to make every visit a fun and positive experience and to build self-confidence in each and every one of our patients. As a dual service dental practice, we are in a unique position to serve your family's dental and orthodontic needs. Excellent oral health is vital for a child's development, and Drs. Mark Britton, Darryl Phillips and Jim Hollingsworth are here to help every step of the way. Visit our website: ************************ to learn more. WHO WE ARE LOOKING FOR: Proven experience in a customer service or administrative role, preferably in a dental/healthcare setting. Strong communication and interpersonal skills. Knowledge of dental terminology, procedures, and insurance processes is beneficial. Ability to multitask, stay organized, and work in a fast-paced environment. RESPONSIBILITIES: Greet and welcome patients in a friendly and professional manner. Verify and update patient demographic information. Maintain a clean and organized reception and lobby area. Answer phone calls, emails, and inquiries promptly, addressing patient concerns and questions. Schedule and confirm patient appointments efficiently, considering dentist availability and treatment requirements. Coordinate and manage the dental appointment calendar to optimize the daily schedule. Verify and update patient insurance information. Collect and process payments for services rendered. Provide patients with information on treatment costs, insurance coverage, and payment options. Collaborate with dental staff to coordinate patient care and address any scheduling conflicts. Maintain a clean and organized reception area. Address patient concerns and complaints professionally and promptly. Collaborate with the dental team to find solutions to patient issues. We offer a fun and fast-paced work environment with flexible work hours, competitive salaries, and excellent benefits packages. Tennessee Smiles participates in E-verify.

Job Description Title: Care Coordinator Department: Programs Reports To: Crossroads Resource Center Manager Job Classification: Non-Exempt, Full Time The Care Coordinator is responsible for ensuring the care of guests at KARM. The care coordinator will also be responsible for knowing and connecting guests to relevant health providers and resources to work towards stability. Physical, mental, and spiritual resources are critical in this role. An ability to continually assess and create a safe environment that is conducive to change and that assures individual commitment to personal change. This position also will ensure the development of individualized plans for each participant; facilitate ongoing plan changes that support individual progress, needs, and challenges. In addition, the ability to lead, guide, encourage, and support volunteers who will work closely with KARM guests as mentors, teachers, community resource specialists, and post-graduation support. Finally, the ability to create and sustain a team environment, where God is the center and interdependence is valued. Responsibilities Develop relationships with guests that promote and model a well-balanced Christian life Ensure the development of individualized plans for each KARM guest Facilitate ongoing plan changes that support individual progress, needs, and challenges Meet with guests as necessary to ensure maximum benefit for the guest Make appropriate internal and external referrals for services Be able to apply the correct resource to the need at hand Ensure consistency in applying KARM safety guidelines, policies, and procedures that impact guest activities and decisions Select, coach, and develop volunteer leaders in key support areas (mentoring, aftercare, prayer, etc.) Ability to lead, guide, encourage, and support volunteers who will work closely with guests Ensure the maintenance of accurate, up-to-date file records for guests in vendor software Exhibit a caring Christian lifestyle to guests, staff, volunteers, and donors Work cooperatively with staff and departments to ensure an effective and efficient guest environment Coordinate work processes with other departments as needed Advocate on behalf of guests Ensure the consistent application of program standards and guidelines, curriculum, and discipleship models Ability to continually assess and create a safe environment that is conducive to change and that assures individual commitment to personal change Perform other duties as assigned Requirements Bachelor's in a related field (psychology, social work, counseling, ministry) or equivalent education and experience Master's level education is highly desirable Two years working with the homeless and/or those with substance abuse and/or mental health challenges preferred Ability to clearly explain and present the Christian plan of salvation and lead a person through the process Demonstrated ability to establish a feeling of trust, safety, consistency, and hope Experience with and skilled in leading and coaching others; experience working with volunteers a plus Ability to set and monitor goals for and with individuals Ability to communicate effectively with individuals dealing with various forms of trauma Demonstrated skills in individual and group counseling Ability to maintain organized records Ensure patient confidentiality with the information a guest shares during appointments Ability to effectively adapt to change Good organizational and administrative skills Ability to manage a busy work calendar Ability to build personal relationships and maintain appropriate boundaries with residents Bilingual Preferred Ability to remain respectful and maintain composure in stressful situations Organizational skills with the ability to communicate clearly, both written and verbal Ability to safely defuse tense situations and to de-escalate potentially harmful or violent situations Working Conditions Potential high-risk environment at KARM maintained property Work daily with individuals having medical, mental health, and/or addictive behaviors Some local travel may be required for various purposes Exposure to stressful client situations requiring compassion and discernment Walking, standing, sitting, bending, and minimal lifting required Attendance at meetings and occasional special events, sometimes during weekend or evening hours

Front Desk Coordinator - Full Time A better way to deliver care starts here! The Joint Chiropractic is revolutionizing access to care by delivering high-quality, affordable chiropractic services in a convenient retail setting. As the largest operator, manager, and franchisor of chiropractic clinics in the U.S., The Joint delivers more than 12 million patient visits annually across nearly 1,000 locations. Recognized by Forbes, Fortune, and Franchise Times, we are leading a movement to make wellness care more accessible to all. Position Summary We are seeking a goal-oriented, proactive, and service-minded Wellness Coordinator to join our team. This customer-facing role plays a key part in patient experience, front office operations, and clinic growth. If you're passionate about health and wellness, love helping people, and thrive in a fast-paced retail healthcare setting, this is the opportunity for you. Key Responsibilities Greet and check in patients, providing a friendly and professional first impression Manage the flow of patients through the clinic in a timely, organized manner Present and sell wellness plans and membership packages confidently and accurately Support the clinic's sales goals by converting new and returning patients into members Answer phone calls and assist with appointment scheduling and patient inquiries Re-engage inactive members and maintain up-to-date patient records using POS software Assist with clinic marketing efforts and community outreach Maintain a clean, organized front desk and clinic environment Collaborate with team members and chiropractors to ensure a positive patient experience Qualifications High school diploma or equivalent required Minimum one year of customer service and sales experience preferred Strong phone, computer, and multitasking skills Energetic, motivated, and confident in a goal-driven environment Positive attitude with a team-oriented mindset Must be able to stand/sit for long periods and lift up to 50 pounds Office management or marketing experience is a plus Schedule This role requires availability weekdays and some weekends. Compensation and Benefits Starting pay: $20 - $22 per hour plus Healthcare Reimbursement, PTO, and holiday pay [if applicable] Opportunities for career growth within The Joint network Why Join Us When you join The Joint, you're not just starting a new job-you're joining a movement. Our innovative model removes the barriers to care so that you can focus on what matters: helping patients feel better every day. You'll enjoy the stability of a full-time role, the freedom to grow your skills, and the support of a values-driven company where Trust, Respect, Accountability, Integrity, and Excellence shape every decision. Business Structure You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own terms of employment, including wage and benefit programs, which may vary. Ready to Join the Movement? Apply today and start moving your career in the direction you want. For more information, visit ***************** or follow the brand on Facebook, Instagram, Twitter, YouTube and LinkedIn.

Benefits: 401(k) matching Competitive salary Dental insurance Free uniforms Health insurance Paid time off Vision insurance Tristar Physical Therapy is hiring an experienced, full-time employee to serve as a Front Office Patient Care Coordinator for the company's growing team. Our Patient Care Coordinators are responsible for contributing to the team's efforts by providing amazing customer support from the initial phone call to the final visit and beyond. Just a little heads up. We are looking for someone who wants to be a part of a growing, innovative, people-centered environment and is looking for a career move, NOT just another job. This position will begin as Full-Time. You are perfect for this role if you LOVE working with patients, digging deep into issues, learning, and problem-solving. Seriously, you are the type of person who will become obsessed with optimizing patients' results and the front office experience so they can have a seamless experience when they enter the facility. You may be someone who can work independently, avoid mistakes, and make decisions on your own. But you are also a taskmaster and enjoy working with a team. We want someone comfortable with responsibility and very mission-minded. When others see a WALL, you see a problem you can solve given enough time to RESEARCH. Someone who loves learning and problem-solving. If you're looking to work for a company that allows you to choose your path of growth as the company grows, then you'd be a great fit! This is a dream job for the right person! We will teach you everything you need to know! We just need you to show up with a willingness to learn, the ability to do the work, and a positive attitude. Tristar Physical Therapy is looking for a long-term hire. We want to create an amazing working relationship that could help the company thrive for multiple years. Requirements 2-3 Years of Front Desk experience (Required) Healthcare Insurance/Billing/Collections Experience (Preferred) Sales and Objection Handling Skill Set This position will be performed in a high-volume outpatient environment so need to be able to multitask and problem-solve quickly. Flexibility is a must. Need to be willing to make changes as quickly as needed Our team prides itself in being just that….a TEAM! So, if we've got your back, you've got to have ours, too! Job Duties for the Administrative Assistant / Front Desk Include (but not limited to) Front Desk Tasks (computer use, answering phones, preparing reports, statistics tracking) Call All Incoming Leads from Online Sources and Facebook Ads Schedule New Patient Evaluations Check In New Patients and Collect Pertinent Paperwork Greet All Patients Like They Are VIPs! Check-In / Out all Existing Patients Insurance Benefits Check and Authorizations Collect Patient Payments Schedule Patients Appointments Appropriately Have A Lot Of Fun While Making A Difference In Someone's Life! In addition to a rewarding position with an incredible team, we offer some pretty amazing perks: Flexibility with your schedule - Who doesn't want that?! The competitive compensation package, including benefits! The best team and support system that you could want. This Job Is Ideal for Someone Who Is: Dependable -- more reliable than spontaneous People-oriented -- enjoys interacting with people and working on group projects Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction Detail-oriented -- would rather focus on the details of work than the bigger picture Sound Like a Good Fit for You? Go ahead and apply I look forward to hearing from you. Jordan Black, PT, DPT Compensation: $13.00 - $18.00 per hour Tristar Physical Therapy is a leading outpatient physical and occupational therapy provider with 8 locations across East Tennessee. We deliver personalized, evidence-based care to help patients recover faster, move better, and live healthier lives. Our team of 35+ skilled therapists treats various conditions using manual therapy-based techniques, individualized exercise prescriptions, and progressive treatment plans tailored to each patient's goals. We emphasize a hands-on, patient-centered approach that empowers clinicians to use their clinical judgment and deliver high-quality care without unnecessary productivity pressure. With state-of-the-art tools like underwater treadmills and a strong focus on therapist autonomy, Tristar offers a treatment environment that supports both professional growth and patient success. We invest in our team through structured onboarding, continuing education opportunities, and efficiency-focused systems that streamline documentation and communication. If you're passionate about delivering meaningful, results-driven care in a collaborative, growth-oriented environment, Tristar Physical Therapy is the place for you.

Job DescriptionDescription: ABOUT US: Our focus is to provide our patients with the best healthcare experience through innovation, professionalism, and compassionate care. Our physicians and staff share our passion for patient-centric care and are knowledgeable, skilled, and empathetic to our patients' needs. We continuously look for ways to improve our patient's experience through data analytics, patient surveys, and feedback. Our commitment to patient care is also investing in our employees through ongoing continuing education and training. KEY RESPONSIBILITIES: Patient Care Coordination Assist in providing exceptional care by ensuring timely and accurate appointment scheduling, ensuring patients are well-informed about their visit times, and any needed documentation for their appointments (ex: insurance cards, copays, existing patient balances, etc.) Ensure smooth patient registration by performing all needed pre-registration tasks. Accurately collect and verify patient information during check-in, ensuring that all forms, insurance details, and personal data are completed correctly and securely. Provide prompt responses to patient inquiries and concerns, ensuring all communication is clear, professional, and empathetic. Document patient interactions, updating systems to ensure the accuracy and completeness of patient records while adhering to HIPAA regulations. Ensure 20/20 Patient Experience by: Anticipating patient's registration and billing needs, Anticipating patient's needs, such as water, snacks, etc. Providing consistent customer care Feedback Collection & Patient Advocacy Address and resolve minor patient concerns, escalating more complex issues to local leadership, when necessary. Assist patients in navigating the healthcare system, providing information on services, policies, and procedures to ensure clarity. Ensure smooth patient registration by demonstrating competent data entry accuracy. Collaboration & Administrative Support Maintain patient records, ensuring that all necessary documentation is accurately filed and easily accessible. Provide general support to Patient Experience teams, contributing to the continuous improvement of patient care practices. Assist with scheduling follow-up appointments and ensuring timely communication regarding patient care plans. Support the implementation of departmental initiatives aimed at improving patient satisfaction and overall care. Other Responsibilities Demonstrate a strong commitment to confidentiality, ensuring that all patient information is protected and handled in compliance with applicable regulations. Provide general support to Patient Experience teams, contributing to the continuous improvement of patient care practices. Strong attention to detail, ensuring accurate record-keeping and documentation. Participate in all required training and employee engagement activities. Proficient with Microsoft Office Suite or related software Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. KNOWLEDGE, SKILLS, AND ABILITIES: Patient Experience - Understanding and anticipate the patient's needs. Proactively strives to exceed our patient's expectations and provide ongoing education and communication. Proactive- Keep others informed. Ask for help when needed, brings any challenges or concerns to leadership. Analytical mind- capable of out-of-the-box thinking to solve problems. Professionalism- Displaying cautious, helpful, and ethical behavior. Maintaining composure even under difficult and challenging circumstances. Excellent Communication Skills - written & verbal. Focus on becoming an active listening to better understand the needs of co-workers and patients. Drive for Results - Strives for improving the patient experience by committing to continuous improvement and doing above and beyond for optimal outcomes. Focus on Efficiency - Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness. Teamwork- Participates as a team member and establishes strong working relationships with teammates and across the organization. Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism. Forward-thinking attitude - Consider how your actions and behavior influence or affect others, and how will this impact your future growth in the company. Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities. OWNERSHIP SKILLS:? Help foster a positive workplace environment that encourages accountability, collaboration, and transparency.?? Self-awareness; understanding your learning style and personality traits. Focus on your strengths rather than your weaknesses.? Pride in one's work by asking questions when needed, providing feedback and completed job tasks in a timely manner.? Aligning job responsibilities and projects with the company's goal and mission.? Pro-active measures in daily work that anticipates problems and develops solutions.? Ask for clarification when needed. Work in an organized and structured environment to minimize stress during busy workdays.? Confidence to express ideas and solutions during meetings or projects. Openness to other employee's opinions and feedback.? Establish performance goals and align personal interest and career aspiration with new tasks and responsibilities. Offer solutions to problems rather than presenting issues. Ask for constructive feedback regarding job performance.??? Share responsibility for actively maintaining "workload items" for clinical and support buckets. BENEFITS & PERKS:? Generous PTO allowance Holiday Pay Health, Dental & Vision? Life Insurance Short-term disability Long-term disability 401k with discretionary match? Uniform Allowance (clinic only) Professional Development SEES Group LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law. Requirements: KNOWLEDGE, SKILLS, AND ABILITIES: Patient Experience - Understanding and anticipate the patient's needs. Proactively strives to exceed our patient's expectations and provide ongoing education and communication. Proactive- Keep others informed. Ask for help when needed, brings any challenges or concerns to leadership. Analytical mind- capable of out-of-the-box thinking to solve problems. Professionalism- Displaying cautious, helpful, and ethical behavior. Maintaining composure even under difficult and challenging circumstances. Excellent Communication Skills - written & verbal. Focus on becoming an active listening to better understand the needs of co-workers and patients. Drive for Results - Strives for improving the patient experience by committing to continuous improvement and doing above and beyond for optimal outcomes. Focus on Efficiency - Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness. Teamwork- Participates as a team member and establishes strong working relationships with teammates and across the organization. Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism. Forward-thinking attitude - Consider how your actions and behavior influence or affect others, and how will this impact your future growth in the company. Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities. PHYSICAL REQUIREMENT: Exerting up to twenty-five pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. Have close visual acuity to perform an activity including viewing a computer terminal, extensive reading, interpretation, etc. Must possess the physical, mental, and cognitive skills needed to complete essential tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for comprehension, problem-solving, and timely decision-making. Must be able to be stationary for prolonged periods of time. COGNITIVE REQUIREMENT: Executes tasks independently. Learns and memorizes tasks. Maintains concentration/focus on tasks. Performs task in a demanding environment requiring multi-task and prioritize work. Must be comfortable working and interacting with large groups of people daily.

A nonexempt position responsible for initial patient contact and front office duties associated with a patient appointment to a physician's office. Essential Job Responsibilities: Looks patients in the eye and welcomes patient with excellent customer service. Checking in and/or checking out patients for physician appointments. Verification of patient's demographics, PCP, referring physician, insurance coverage and co-pay, at time of visit. Entering patient demographic information in the practice management system. Verifies and distributes patient history. Scans/sorts all forms related to front office processes. Manages and coordinates all internal referrals. Scheduling return appointments for patients. Collection of copayments, patient balances and form fees. Distributes requested documents to patients. Completes/balances end of day batch processes. Maintains and communicates patient wait times. Requirements Education: High school diploma. Experience: Minimum two years medical office experience preferred.

at Clarvida - Tennessee Clarvida's success is built on the strength of our people: individuals who bring the right skills and a deep commitment to our mission of improving lives and communities. Our employees are empowered to bring their full potential to the table, ensuring long-term success for our team and those we serve. About Your Role: As a Foster Care Coordinator, you will provide intervention, manages client cases and acts as a resource link to children and families who desperately need assistance. Assist in case Management of children of children and take an active role in their case management. Work with treatment teams, offering insight to be evaluated as you develop plans together. Serve struggling individuals as an advocate, connecting them to organizations that improve their situation. Perks of this role: Pay of 19.23/hr Does the Following Apply to You? A bachelor's degree in a Human Service discipline from an accredited four-year college or university. Experience working with children/adolescents in a therapeutic, community-based treatment environment. What we offer: Full Time Employees: Paid vacation days that increase with tenure Separate sick leave that rolls over each year Up to 10 Paid holidays* Medical, Dental, Vision benefit plan options DailyPay- Access to your daily earnings without waiting for payday* Training, Development and Continuing Education Credits for licensure requirements All Employees: 401K Free licensure supervision Employee Assistance program Pet Insurance Perks @Clarvida- national discounts on shopping, travel, Verizon, and entertainment Mileage reimbursement* Company cellphone *benefits may vary based on Position/State/County Application Deadline: Applications will be reviewed on a rolling basis until the position is filled. If you're #readytowork we are #readytohire! Now hiring! Not the job you're looking for? Clarvida has a variety of positions in various locations; please go to ******************************************** To Learn More About Us: Clarvida @ ************************************************** Clarvida is an equal opportunity employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status or any other protected characteristic. We encourage job seekers to be vigilant against fraudulent recruitment activities that are on the rise across the healthcare industry. Communication about legitimate Clarvida job opportunities will only come from an authorized Clarvida.com email address, A [email protected] email (the email address for which will change upon your reply) or a personal LinkedIn account that is associated with a Clarvida.com email address.

FULL Time, Entry Level - GREAT way to get hands on experience! Plenty of opportunities for growth within! Hours: M- F 9:00 am - 1:00pm and healthcare setting, up to date immunizations are required. We are a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across the Healthcare industry. At Firstsource Solutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of their lives. Dealing with healthcare challenges is hard enough but the added burden of not knowing how much that care will cost or having a means to pay for it often creates additional stress and anxiety. It's times like these when our teams are there to help guide these patients and their families through the complex eligibility and payment process. At Firstsource Solutions USA, LLC., we take the burden away from the patient and their family allowing them to focus on their health when they need to most. Afterwards, we work with patients to identify insurance eligibility, help them navigate their financial responsibilities and introduce ways to achieve financial well-being through payment arrangement options. Our Firstsource Solutions USA, LLC teams are with patients all the way, providing support and assistance all the while seeing first-hand the positive impact of their work through the emotions of relief and joy of the patients. Join our team and make a difference! The Patient Financial Advocate is responsible to screen patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress. Essential Duties and Responsibilities: Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day. Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. Initiate the application process bedside when possible. Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance. Introduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress. Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient. Records all patient information on the designated in-house screening sheet. Document the results of the screening in the onsite tracking tool and hospital computer system. Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay. Reviews system for available information for each outpatient account identified as self-pay. Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face. Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool. Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs. Other Duties as assigned or required by client contract Additional Duties and Responsibilities: Maintain a positive working relationship with the hospital staff of all levels and departments. Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.) Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.). Keep an accurate log of accounts referred each day. Meet specified goals and objectives as assigned by management on a regular basis. Maintain confidentiality of account information at all times. Maintain a neat and orderly workstation. Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct. Maintain awareness of and actively participate in the Corporate Compliance Program. Educational/Vocational/Previous Experience Recommendations: High School Diploma or equivalent required. 1 - 3 years' experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred. Previous customer service experience preferred. Must have basic computer skills. Working Conditions: Must be able to walk, sit, and stand for extended periods of time. Dress code and other policies may be different at each healthcare facility. Working on holidays or odd hours may be required at times. Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off. We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law. #INDSOL

Description: Department: LAB Title: Phlebotomist / Patient Administrator (Laboratory Representative) Supervisor: Program Director Classification: Non-Exempt Purpose: The Laboratory Representative will assist in specimen collection. The employee will be responsible for all issues related to laboratory specimen collection and procedures. The Laboratory Representative will be responsible for lab operations and managing supplies/materials. The Laboratory Representative will work closely with the Laboratory Manager and Technologist to ensure accreditation and compliance requirements for all lab operations. Duties: The Laboratory Representative will conduct specimen collection and observance. The Laboratory Representative will conduct all duties assigned to them by the Lab Manager. Physical and Work Conditions: · Work is sedentary and ambulant with occasional physical exertion (lifting 30 or more pounds, walking, standing, etc.) ability to support patient weight in case of emergency or disability requiring assistance. · Must be able to see, stoop, sit, stand, bend, reach, and be mobile (whether natural or with accommodation). Quality of hearing (whether honest or with capacity) must be acceptable. · Must be able to communicate both verbally and in writing. Must be able to relate to and work with mentally and physically ill, disabled, emotionally upset, and hostile patients as needed. Must be emotionally stable and exhibit the ability to display coping skills to deal with multiple situations. · Risk of exposure to infections, bloodborne pathogens, and other potentially infectious materials or contagious diseases. · The Employee should understand, support, and comply with the established workplace violence, ADA, EEOC, and Corporate Compliance program and commit to worker safety, health, and patient safety. Supervisor/ Competency evaluations: Supervision and competency evaluations are provided through direct observation, staff meetings, management meetings, individual meetings, Employee Improvement Process, reporting, interactions, strategic planning, outcomes, and annual performance review. Work Environment: In-office position, with occasional travel Competencies: · Types and enters data with accuracy and attention to detail. Effectively directs and organizes daily responsibilities & workflow. · Establishes and maintains appropriate boundaries with patients, treatment team, and colleagues. · Applies knowledge and experience to solve problems; consults with others as needed. · Listens attentively and proactively asks questions for clarification as needed. · Works in collaboration with Multidisciplinary Treatment Team members · Actively proofreads and edits written communication and patient documentation. · Follow the lab's procedure for specimen collection and handling and the laboratory information system. · Maintain proper storage of samples. · Appropriately discard samples. · Maintain proper documentation of refrigerators/freezers. · Maintain a clean work area. Requirements: Mission, Vision, and Values: The employee must always overtly support the Company's Mission and Vision. The Laboratory representative must exemplify the Company's Values of Respect, Excellence, Visibility, Integrity, Dedication, and Accountability. Education and/or Experience Requirements: · High school education required. Associate degree preferred. · Phlebotomy certificate required or formal training with a training program with transcripts · Certified Medical Assistant certificate preferred. · Flexibility to work overtime or other shifts depending on business needs? · Ability to work independently and within a team environment? · Proficient with computers; Familiarity with laboratory information systems is a plus? · High level of attention to detail along with strong communication and organizational skills? · Critical thinking and strong oral/written communication with patients and providers. · Effective organizational skills and ability to maintain accurate notes and records. Continuing Education: Employees are expected to participate in appropriate continuing education. In addition, the employee is expected to accept personal responsibility for other educational activities to enhance job-related skills and abilities. The employee must attend mandatory educational programs and maintain current professional certifications as delineated above in their state, in good standing. While this job description is intended to accurately reflect the job's requirements, the Company reserves the right to add or remove duties from jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. Additional duties and responsibilities may be required of the job holder based upon business needs.

Job DescriptionDescription: We're hiring an Office Coordinator to be the first friendly face (and voice) for our clients. If you love helping people feel welcome, can juggle front desk responsibilities with ease, and thrive in a professional yet compassionate environment, this could be the perfect fit. As an Office Coordinator at Poulin | Willey Trial Lawyers, you'll be the first point of contact for clients and visitors-whether in person or over the phone. You'll make sure every interaction leaves a positive impression while also helping our legal teams stay organized and connected. What You'll Do Greet clients and visitors warmly, creating a professional and welcoming experience. Answer and route incoming calls with clarity, empathy, and urgency. Collect and log basic intake information in our case management system (Litify). Transfer clients to the right team members and ensure every call is documented accurately. Schedule and coordinate in-office meetings, including conference room use. Keep the office environment clean, organized, and client-ready at all times. Participate in team meetings to stay aligned on client service standards and goals. Uphold our Core Values in every client and team interaction. Requirements: Previous experience in front desk, office administration, or client-facing service. Customer service or call center experience strongly preferred. Excellent communication skills-both written and verbal. Organized, detail-oriented, and comfortable managing multiple priorities. Professional, empathetic, and client-centered approach. Familiarity with office or case management systems (Litify experience a plus). High school diploma or equivalent required; additional training in office administration or customer service is a plus.

BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Maynardville, TN Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? What is a Patient Care Coordinator? A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic. Our Patient Care Coordinators have excellent customer service skills. Patient Care Coordinators learn new things - a lot! The Patient Care Coordinator multitasks in multiple computer programs each day. A day in the life of a Patient Care Coordinator: Greets everyone who enters the clinic in a friendly and welcoming manner. Schedules new referrals received by fax or by telephone from patients, physician offices. Verifies insurance coverage for patients. Collects patient payments. Maintains an orderly and organized front office workspace. Other duties as assigned. Fulltime positions include: Annual paid Charity Day to give back to a cause meaningful to you Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance 3-week Paid Time Off plus paid holidays 401K + company match Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. Responsibilities: Core responsibilities Collect all money due at the time of service Convert referrals into evaluations Schedule patient visits Customer Service Create an inviting clinic atmosphere. Make all welcome calls Monitor and influence arrival rate through creation of a great customer experience Practice Management Manage schedule efficiently Manage document routing Manage personal overtime Manage non-clinical documentation Manage deposits Manage caseload, D/C candidate, progress note, and insurance reporting Monitor clinic inventory Training o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. Complete quarterly compliance training. Qualifications: High School Diploma or equivalent Communication skills - must be able to relate well to Business Office and Field leadership Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision As a member of a team, must possess efficient time management and presentation skills Physical Requirements: This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment. This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed. This position is subject to sedentary work. Constantly sits, with ability to interchange with standing as needed. Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations. Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation. Constantly uses repetitive motions to type. Must be able to constantly view computer screen (near acuity) and read items on screen. Must have ability to comprehend information provided, use judgement to appropriately respond in various situations. Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs. Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder. This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Please do not contact the clinic directly. Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily. CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM

ABOUT US: Our focus is to provide our patients with the best healthcare experience through innovation, professionalism, and compassionate care. Our physicians and staff share our passion for patient-centric care and are knowledgeable, skilled, and empathetic to our patients' needs. We continuously look for ways to improve our patient's experience through data analytics, patient surveys, and feedback. Our commitment to patient care is also investing in our employees through ongoing continuing education and training. KEY RESPONSIBILITIES: Patient Care Coordination Assist in providing exceptional care by ensuring timely and accurate appointment scheduling, ensuring patients are well-informed about their visit times, and any needed documentation for their appointments (ex: insurance cards, copays, existing patient balances, etc.) Ensure smooth patient registration by performing all needed pre-registration tasks. Accurately collect and verify patient information during check-in, ensuring that all forms, insurance details, and personal data are completed correctly and securely. Provide prompt responses to patient inquiries and concerns, ensuring all communication is clear, professional, and empathetic. Document patient interactions, updating systems to ensure the accuracy and completeness of patient records while adhering to HIPAA regulations. Ensure 20/20 Patient Experience by: Anticipating patient's registration and billing needs, Anticipating patient's needs, such as water, snacks, etc. Providing consistent customer care Feedback Collection & Patient Advocacy Address and resolve minor patient concerns, escalating more complex issues to local leadership, when necessary. Assist patients in navigating the healthcare system, providing information on services, policies, and procedures to ensure clarity. Ensure smooth patient registration by demonstrating competent data entry accuracy. Collaboration & Administrative Support Maintain patient records, ensuring that all necessary documentation is accurately filed and easily accessible. Provide general support to Patient Experience teams, contributing to the continuous improvement of patient care practices. Assist with scheduling follow-up appointments and ensuring timely communication regarding patient care plans. Support the implementation of departmental initiatives aimed at improving patient satisfaction and overall care. Other Responsibilities Demonstrate a strong commitment to confidentiality, ensuring that all patient information is protected and handled in compliance with applicable regulations. Provide general support to Patient Experience teams, contributing to the continuous improvement of patient care practices. Strong attention to detail, ensuring accurate record-keeping and documentation. Participate in all required training and employee engagement activities. Proficient with Microsoft Office Suite or related software Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. KNOWLEDGE, SKILLS, AND ABILITIES: Patient Experience - Understanding and anticipate the patient's needs. Proactively strives to exceed our patient's expectations and provide ongoing education and communication. Proactive- Keep others informed. Ask for help when needed, brings any challenges or concerns to leadership. Analytical mind- capable of out-of-the-box thinking to solve problems. Professionalism- Displaying cautious, helpful, and ethical behavior. Maintaining composure even under difficult and challenging circumstances. Excellent Communication Skills - written & verbal. Focus on becoming an active listening to better understand the needs of co-workers and patients. Drive for Results - Strives for improving the patient experience by committing to continuous improvement and doing above and beyond for optimal outcomes. Focus on Efficiency - Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness. Teamwork- Participates as a team member and establishes strong working relationships with teammates and across the organization. Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism. Forward-thinking attitude - Consider how your actions and behavior influence or affect others, and how will this impact your future growth in the company. Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities. OWNERSHIP SKILLS:? Help foster a positive workplace environment that encourages accountability, collaboration, and transparency.?? Self-awareness; understanding your learning style and personality traits. Focus on your strengths rather than your weaknesses.? Pride in one's work by asking questions when needed, providing feedback and completed job tasks in a timely manner.? Aligning job responsibilities and projects with the company's goal and mission.? Pro-active measures in daily work that anticipates problems and develops solutions.? Ask for clarification when needed. Work in an organized and structured environment to minimize stress during busy workdays.? Confidence to express ideas and solutions during meetings or projects. Openness to other employee's opinions and feedback.? Establish performance goals and align personal interest and career aspiration with new tasks and responsibilities. Offer solutions to problems rather than presenting issues. Ask for constructive feedback regarding job performance.??? Share responsibility for actively maintaining "workload items" for clinical and support buckets. PHYSICAL REQUIREMENT: Exerting up to twenty-five pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. Have close visual acuity to perform an activity including viewing a computer terminal, extensive reading, interpretation, etc. Must possess the physical, mental, and cognitive skills needed to complete essential tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for comprehension, problem-solving, and timely decision-making. Must be able to be stationary for prolonged periods of time. COGNITIVE REQUIREMENT: Executes tasks independently. Learns and memorizes tasks. Maintains concentration/focus on tasks. Performs task in a demanding environment requiring multi-task and prioritize work. Must be comfortable working and interacting with large groups of people daily. BENEFITS & PERKS:? Generous PTO allowance Holiday Pay Health, Dental & Vision? Life Insurance Short-term disability Long-term disability 401k with discretionary match? Uniform Allowance (clinic only) Professional Development We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.

Job DescriptionBenefits: 401(k) matching Competitive salary Dental insurance Free uniforms Health insurance Paid time off Vision insurance Tristar Physical Therapy is hiring an experienced, full-time employee to serve as a Front Office Patient Care Coordinator for the companys growing team. Our Patient Care Coordinators are responsible for contributing to the team's efforts by providing amazing customer support from the initial phone call to the final visit and beyond. Just a little heads up. We are looking for someone who wants to be a part of a growing, innovative, people-centered environment and is looking for a career move, NOT just another job. This position will begin as Full-Time. You are perfect for this role if you LOVE working with patients, digging deep into issues, learning, and problem-solving. Seriously, you are the type of person who will become obsessed with optimizing patients results and the front office experience so they can have a seamless experience when they enter the facility. You may be someone who can work independently, avoid mistakes, and make decisions on your own. But you are also a taskmaster and enjoy working with a team. We want someone comfortable with responsibility and very mission-minded. When others see a WALL, you see a problem you can solve given enough time to RESEARCH. Someone who loves learning and problem-solving. If youre looking to work for a company that allows you to choose your path of growth as the company grows, then youd be a great fit! This is a dream job for the right person! We will teach you everything you need to know! We just need you to show up with a willingness to learn, the ability to do the work, and a positive attitude. Tristar Physical Therapy is looking for a long-term hire. We want to create an amazing working relationship that could help the company thrive for multiple years. Requirements 2-3 Years of Front Desk experience (Required) Healthcare Insurance/Billing/Collections Experience (Preferred) Sales and Objection Handling Skill Set This position will be performed in a high-volume outpatient environment so need to be able to multitask and problem-solve quickly. Flexibility is a must. Need to be willing to make changes as quickly as needed Our team prides itself in being just that.a TEAM! So, if weve got your back, youve got to have ours, too! Job Duties for the Administrative Assistant / Front Desk Include (but not limited to) Front Desk Tasks (computer use, answering phones, preparing reports, statistics tracking) Call All Incoming Leads from Online Sources and Facebook Ads Schedule New Patient Evaluations Check In New Patients and Collect Pertinent Paperwork Greet All Patients Like They Are VIPs! Check-In / Out all Existing Patients Insurance Benefits Check and Authorizations Collect Patient Payments Schedule Patients Appointments Appropriately Have A Lot Of Fun While Making A Difference In Someone's Life! In addition to a rewarding position with an incredible team, we offer some pretty amazing perks: Flexibility with your schedule - Who doesnt want that?! The competitive compensation package, including benefits! The best team and support system that you could want. This Job Is Ideal for Someone Who Is: Dependable -- more reliable than spontaneous People-oriented -- enjoys interacting with people and working on group projects Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction Detail-oriented -- would rather focus on the details of work than the bigger picture Sound Like a Good Fit for You? Go ahead and apply I look forward to hearing from you. Jordan Black, PT, DPT

at Clarvida - Tennessee The Behavioral Health Care Coordinator plays an essential and uplifting role in supporting children, adolescents, and families as they work toward stability, growth and essential wellbeing. This is ideal for someone who is naturally compassionate, respectful, and enthusiastic about making a difference every day. The BH Care Coordinator serves as a steady encouraging presence-someone who listens deeply, communicates clearly and helps clients feel understood, and supported throughout their behavioral health journey,The ideal candidate thrives on building positive relationships and demonstrates exceptional communication skills both written and verbal. They are confident in collaborating with clients, caregivers, schools, community partners and multidisciplinary treatment teams. They work well with clients of all ages, bring empathy and professionalism to every interaction and are committed to creating an environment of hope and encouragement. This role requires travel and offers the chance to engage directly with the community in meaningful impacting ways.A Behavioral Health Care Coordinator partners with clients and families by conducting community-based visits and providing therapeutic and support services in the home and school. These services include, but are not limited to enhancing coping skills, supporting behavior modification, strengthening parenting skills and assisting families in moments of crisis. The care coordinator collaborates with treatment team to build individualized treatment plans that highlight strengths, outline goals and support meaningful sustainable progress. They are responsible for maintaining accurate and timely documentation in alignment with Clarvida policy, state licensing boards, and COA accreditation requirements.

BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Maynardville, TN Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? What is a Patient Care Coordinator? * A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic. * Our Patient Care Coordinators have excellent customer service skills. * Patient Care Coordinators learn new things - a lot! The Patient Care Coordinator multitasks in multiple computer programs each day. A day in the life of a Patient Care Coordinator: * Greets everyone who enters the clinic in a friendly and welcoming manner. * Schedules new referrals received by fax or by telephone from patients, physician offices. * Verifies insurance coverage for patients. * Collects patient payments. * Maintains an orderly and organized front office workspace. * Other duties as assigned. Fulltime positions include: * Annual paid Charity Day to give back to a cause meaningful to you * Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance * 3-week Paid Time Off plus paid holidays * 401K + company match Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. Responsibilities: * Core responsibilities * Collect all money due at the time of service * Convert referrals into evaluations * Schedule patient visits * Customer Service * Create an inviting clinic atmosphere. * Make all welcome calls * Monitor and influence arrival rate through creation of a great customer experience * Practice Management * Manage schedule efficiently * Manage document routing * Manage personal overtime * Manage non-clinical documentation * Manage deposits * Manage caseload, D/C candidate, progress note, and insurance reporting * Monitor clinic inventory * Training * o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. * Complete quarterly compliance training. Qualifications: * High School Diploma or equivalent * Communication skills - must be able to relate well to Business Office and Field leadership * Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision * As a member of a team, must possess efficient time management and presentation skills Physical Requirements: * This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment. * This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed. * This position is subject to sedentary work. * Constantly sits, with ability to interchange with standing as needed. * Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations. * Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation. * Constantly uses repetitive motions to type. * Must be able to constantly view computer screen (near acuity) and read items on screen. * Must have ability to comprehend information provided, use judgement to appropriately respond in various situations. * Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs. * Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder. This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Please do not contact the clinic directly. Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily. CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.

We're hiring an Office Coordinator to be the first friendly face (and voice) for our clients. If you love helping people feel welcome, can juggle front desk responsibilities with ease, and thrive in a professional yet compassionate environment, this could be the perfect fit. As an Office Coordinator at Poulin | Willey Trial Lawyers, you'll be the first point of contact for clients and visitors-whether in person or over the phone. You'll make sure every interaction leaves a positive impression while also helping our legal teams stay organized and connected. What You'll Do Greet clients and visitors warmly, creating a professional and welcoming experience. Answer and route incoming calls with clarity, empathy, and urgency. Collect and log basic intake information in our case management system (Litify). Transfer clients to the right team members and ensure every call is documented accurately. Schedule and coordinate in-office meetings, including conference room use. Keep the office environment clean, organized, and client-ready at all times. Participate in team meetings to stay aligned on client service standards and goals. Uphold our Core Values in every client and team interaction. Requirements Previous experience in front desk, office administration, or client-facing service. Customer service or call center experience strongly preferred. Excellent communication skills-both written and verbal. Organized, detail-oriented, and comfortable managing multiple priorities. Professional, empathetic, and client-centered approach. Familiarity with office or case management systems (Litify experience a plus). High school diploma or equivalent required; additional training in office administration or customer service is a plus. Salary Description $13 per hour

Full-time Description A nonexempt position responsible for initial patient contact and front office duties associated with a patient appointment to a physician's office. Essential Job Responsibilities: Looks patients in the eye and welcomes patient with excellent customer service. Checking in and/or checking out patients for physician appointments. Verification of patient's demographics, PCP, referring physician, insurance coverage and co-pay, at time of visit. Entering patient demographic information in the practice management system. Verifies and distributes patient history. Scans/sorts all forms related to front office processes. Manages and coordinates all internal referrals. Scheduling return appointments for patients. Collection of copayments, patient balances and form fees. Distributes requested documents to patients. Completes/balances end of day batch processes. Maintains and communicates patient wait times. Requirements Education: High school diploma. Experience: Minimum two years medical office experience preferred.

Description: Purpose: The primary purpose of the Patient Administrator is to maintain office functions of the Center, which include answering phone calls; verifying insurance and Medicare; obtaining authorizations and scheduling patients; keeping records medical by Federal, State, and County guidelines, as well as by the Company's established policies and procedures. The position creates an atmosphere of warmth, personal interest, positive emphasis, and a calm attitude when visiting with staff, patients, and visitors. Duties: The Patient Administrator will efficiently assist patients in navigating the check-in and check-out processes and address patients' needs related to these functions. Collaborates with the Office Manager in all decision-making regarding special circumstances that may present with patients. Collecting and correctly recording all payment and billing transactions, using established payment methods and insurance billing protocols. Physical, Emotional Demands, and Work Conditions: Work is sedentary and ambulant with occasional physical exertion (lifting 30 or more pounds, walking, standing, etc.) ability to support patient weight in case of emergency or disability requiring assistance. Must be able to see, stoop, sit, stand, bend, reach, and be mobile (whether natural or with accommodation). Quality of hearing (whether natural or with accommodation) must be acceptable. Must be able to communicate both verbally and in writing. Must be able to relate to and work with mentally and physically ill, disabled, emotionally upset, and hostile patients. Must be emotionally stable and exhibit the ability to display coping skills to deal with multiple situations. Risk of exposure to infections, bloodborne pathogens, and other potentially infectious materials or contagious diseases. For this reason, "Universal Precautions" must always be followed. The Patient Administrator should understand, support, and comply with the established workplace violence, ADA, EEOC, and Corporate Compliance program and commit to worker safety, health, and patient safety. Subject to work schedule and shift changes. Supervision/ competency evaluations: Supervision and competency evaluations are provided through facility monitoring activities, direct observation, staff meetings, in-services, management meetings, individual meetings, Employee Improvement processes, reporting, interactions, strategic planning, outcomes, and annual competency review. Competencies: Collects payment for services rendered. Accurately records payments received. Verifies patients' demographics on each visit, including checking ID and insurance eligibility/information. Accurately enters demographic and accounting information. Reconciles end of day reports Answers phone calls professionally and promptly. Schedules all patient follow-up visits. Submits prior authorizations as required for all treatment services. Responds to all requests for medical records and processes by HIPAA and Part 42 CFR confidentiality requirements. Coordinates the delivery of prescriptions as authorized by the treating physician. Accurately compiles medical records, adhering to state and federal regulations and best practice guidelines. Demonstrates competency in Microsoft Word and Excel. Types and enters data with accuracy and attention to detail. Actively proofreads and edits written communication and patient documentation. Maintains accuracy of credit card transactions and entering payments. Effectively directs and organizes daily responsibilities and workflow. Establishes and maintains appropriate boundaries with patients, Multidisciplinary Treatment Team, and colleagues. Always exhibits a professional demeanor Requirements: Patient Administrator Requirements: Education: High School Diploma or equivalent Experience: Must have experience working in a medical office environment, preferably in the mental health and substance abuse fields. Competent in using computers, email, printers, scanners, facsimile, and multiline phone systems. Previous experience with electronic health records is preferred. Special Requirements: Knowledge of applicable State Code of Regulations and 42 Code of Federal Regulations (CFR) Part 2. Compliance with accepted professional standards and practices; Ongoing adherence to the NAADAC Code of Ethics and any other applicable Codes of Ethics for their respective profession. Continuing Education & Professional Licensing/Certification Requirements: The employee is expected to participate in appropriate continuing education as requested and required by their immediate supervisor. In addition, the employee is expected to accept personal responsibility for other educational activities to enhance job-related skills and abilities. The employee must attend mandatory educational programs and maintain current professional certifications as delineated above in their state, in good standing. While this job description is intended to reflect the job requirements, management reserves the right to add or remove duties from jobs when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate. Furthermore, they do not establish an employment contract and are subject to change at the employer's discretion.

Description: Department: LAB Title: Phlebotomist / Patient Administrator (Laboratory Representative) Supervisor: Program Director Classification: Non-Exempt Purpose: The Laboratory Representative will assist in specimen collection. The employee will be responsible for all issues related to laboratory specimen collection and procedures. The Laboratory Representative will be responsible for lab operations and managing supplies/materials. The Laboratory Representative will work closely with the Laboratory Manager and Technologist to ensure accreditation and compliance requirements for all lab operations. Duties: The Laboratory Representative will conduct specimen collection and observance. The Laboratory Representative will conduct all duties assigned to them by the Lab Manager. Physical and Work Conditions: · Work is sedentary and ambulant with occasional physical exertion (lifting 30 or more pounds, walking, standing, etc.) ability to support patient weight in case of emergency or disability requiring assistance. · Must be able to see, stoop, sit, stand, bend, reach, and be mobile (whether natural or with accommodation). Quality of hearing (whether honest or with capacity) must be acceptable. · Must be able to communicate both verbally and in writing. Must be able to relate to and work with mentally and physically ill, disabled, emotionally upset, and hostile patients as needed. Must be emotionally stable and exhibit the ability to display coping skills to deal with multiple situations. · Risk of exposure to infections, bloodborne pathogens, and other potentially infectious materials or contagious diseases. · The Employee should understand, support, and comply with the established workplace violence, ADA, EEOC, and Corporate Compliance program and commit to worker safety, health, and patient safety. Supervisor/ Competency evaluations: Supervision and competency evaluations are provided through direct observation, staff meetings, management meetings, individual meetings, Employee Improvement Process, reporting, interactions, strategic planning, outcomes, and annual performance review. Work Environment: In-office position, with occasional travel Competencies: · Types and enters data with accuracy and attention to detail. Effectively directs and organizes daily responsibilities & workflow. · Establishes and maintains appropriate boundaries with patients, treatment team, and colleagues. · Applies knowledge and experience to solve problems; consults with others as needed. · Listens attentively and proactively asks questions for clarification as needed. · Works in collaboration with Multidisciplinary Treatment Team members · Actively proofreads and edits written communication and patient documentation. · Follow the lab's procedure for specimen collection and handling and the laboratory information system. · Maintain proper storage of samples. · Appropriately discard samples. · Maintain proper documentation of refrigerators/freezers. · Maintain a clean work area. Requirements: Mission, Vision, and Values: The employee must always overtly support the Company's Mission and Vision. The Laboratory representative must exemplify the Company's Values of Respect, Excellence, Visibility, Integrity, Dedication, and Accountability. Education and/or Experience Requirements: · High school education required. Associate degree preferred. · Phlebotomy certificate required or formal training with a training program with transcripts · Certified Medical Assistant certificate preferred. · Flexibility to work overtime or other shifts depending on business needs? · Ability to work independently and within a team environment? · Proficient with computers; Familiarity with laboratory information systems is a plus? · High level of attention to detail along with strong communication and organizational skills? · Critical thinking and strong oral/written communication with patients and providers. · Effective organizational skills and ability to maintain accurate notes and records. Continuing Education: Employees are expected to participate in appropriate continuing education. In addition, the employee is expected to accept personal responsibility for other educational activities to enhance job-related skills and abilities. The employee must attend mandatory educational programs and maintain current professional certifications as delineated above in their state, in good standing. While this job description is intended to accurately reflect the job's requirements, the Company reserves the right to add or remove duties from jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. Additional duties and responsibilities may be required of the job holder based upon business needs.