Patient care coordinator jobs in Knoxville, TN

Job Description Title: Care Coordinator Department: Programs Reports To: Crossroads Resource Center Manager Job Classification: Non-Exempt, Full Time The Care Coordinator is responsible for ensuring the care of guests at KARM. The care coordinator will also be responsible for knowing and connecting guests to relevant health providers and resources to work towards stability. Physical, mental, and spiritual resources are critical in this role. An ability to continually assess and create a safe environment that is conducive to change and that assures individual commitment to personal change. This position also will ensure the development of individualized plans for each participant; facilitate ongoing plan changes that support individual progress, needs, and challenges. In addition, the ability to lead, guide, encourage, and support volunteers who will work closely with KARM guests as mentors, teachers, community resource specialists, and post-graduation support. Finally, the ability to create and sustain a team environment, where God is the center and interdependence is valued. Responsibilities Develop relationships with guests that promote and model a well-balanced Christian life Ensure the development of individualized plans for each KARM guest Facilitate ongoing plan changes that support individual progress, needs, and challenges Meet with guests as necessary to ensure maximum benefit for the guest Make appropriate internal and external referrals for services Be able to apply the correct resource to the need at hand Ensure consistency in applying KARM safety guidelines, policies, and procedures that impact guest activities and decisions Select, coach, and develop volunteer leaders in key support areas (mentoring, aftercare, prayer, etc.) Ability to lead, guide, encourage, and support volunteers who will work closely with guests Ensure the maintenance of accurate, up-to-date file records for guests in vendor software Exhibit a caring Christian lifestyle to guests, staff, volunteers, and donors Work cooperatively with staff and departments to ensure an effective and efficient guest environment Coordinate work processes with other departments as needed Advocate on behalf of guests Ensure the consistent application of program standards and guidelines, curriculum, and discipleship models Ability to continually assess and create a safe environment that is conducive to change and that assures individual commitment to personal change Perform other duties as assigned Requirements Bachelor's in a related field (psychology, social work, counseling, ministry) or equivalent education and experience Master's level education is highly desirable Two years working with the homeless and/or those with substance abuse and/or mental health challenges preferred Ability to clearly explain and present the Christian plan of salvation and lead a person through the process Demonstrated ability to establish a feeling of trust, safety, consistency, and hope Experience with and skilled in leading and coaching others; experience working with volunteers a plus Ability to set and monitor goals for and with individuals Ability to communicate effectively with individuals dealing with various forms of trauma Demonstrated skills in individual and group counseling Ability to maintain organized records Ensure patient confidentiality with the information a guest shares during appointments Ability to effectively adapt to change Good organizational and administrative skills Ability to manage a busy work calendar Ability to build personal relationships and maintain appropriate boundaries with residents Bilingual Preferred Ability to remain respectful and maintain composure in stressful situations Organizational skills with the ability to communicate clearly, both written and verbal Ability to safely defuse tense situations and to de-escalate potentially harmful or violent situations Working Conditions Potential high-risk environment at KARM maintained property Work daily with individuals having medical, mental health, and/or addictive behaviors Some local travel may be required for various purposes Exposure to stressful client situations requiring compassion and discernment Walking, standing, sitting, bending, and minimal lifting required Attendance at meetings and occasional special events, sometimes during weekend or evening hours

WE ARE LOOKING FOR SOMEONE WTH 3 OR MORE YEARS OF EXPERIENCE AS PATIENT CARE COORDINATOR. SUCCESS IN COMMUNICATION, NEGOTIATION, LEADERSHIP AND KINDNESS LOCAL KNOXVILLE PHYSICIANS OFFICE. APPLY: KNOXVILLE STAFFING 2115 MIDDLEBROOK PIKE KNOXVILLE TN 37921 APPLICATIONS TAKEN MONDAY THRU FRIDAY 8AM-2PM 2 FORMS OF ID REQUIRED BRING YOUR RESUME! INTERVIEWS SCHEDULED ASAP OR APPLY ON-LINE: rebecca@knoxvillestaffing.com i dena@knoxvillestaffing.com

Tennessee Donor Services (TDS) is looking for a dynamic and enthusiastic team member to join us to save lives! Our mission at TDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! Specifically, people with expertise in communicating in difficult situations and building relationships with patients and their families similar to counseling or patient relations. The Family Care Coordinator will work with organ donor families, hospital personnel, physicians, and other team members from TDS to work through the donation process for saving lives through organ and tissue donation. Primary work environment is in the hospital setting in the Knoxville area of Tennessee and throughout Tennessee hospitals. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are a must. What is a Family Care Coordinator? Family Care Coordinators (FCCs) support and educate the potential donor's next-of-kin regarding donation options. FCCs determine family dynamics and assess the family's understanding of the patient's prognosis to aid in the donation process. They work alongside other clinical team members and hospital staff to be both an advocate for donation and a resource to the donor's family. COMPANY OVERVIEW AND MISSION Tennessee Donor Services is a designated organ procurement organization (OPO) within the state of Tennessee - and is a member of the DCI Donor Services family. For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. We are committed to diversity, equity, and inclusion. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. Key responsibilities this position will perform include: Determines family dynamics and assesses the family's understanding of the patient's prognosis when appropriate to initiate the donation discussion. Initiates the donation discussion and authorization process for potential organ and tissue donor families prior to, during and after death declaration. Provides families with the detailed information required to give legal informed authorization for anatomical donation. Responds on site independently and/or in conjunction with assigned staff to all appropriate hospital referrals within designated time outlined per policy and procedure. Communicates with the attending physician and other members of the healthcare team to establish rapport and ensure a collaborative planned approach for the donation discussion and authorization process. Obtains authorization for donation per UAGA and verifies appropriate medical and legal documentation necessary. Visually assesses donors, interpret charts, document information and communicate findings. Collaborates with hospital and medical staff to provide potential donor families with accurate and timely information regarding the patient's current clinical course. Maintains communication with hospital staff and attending physician regarding the potential donor family's understanding of the prognosis and acts as a family advocate to the health care team as necessary. Provides education to hospital staff regarding authorization, family care process and donation process. Responsibilities may be affected by increased donor activity. Performs other duties as assigned. The Family Care Coordinator will work 15 days per month - and be on call for periods of up to 24 hours. The ideal candidate will have: A bachelor's degree 2 - 4 years of healthcare experience with families, counseling, bereavement, and/or crisis intervention Knowledge of medical and legal principles of authorization, donor evaluation, and management. Exceptional teamwork, communication, and conflict management skills. Valid Driver's license with ability to pass MVR underwriting requirements We offer a competitive compensation package including: Up to 176 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability. Include shift schedule Not IncludedInclude budgeted hours Not Included

Become a part of our caring community and help us put health first The Patient Services Coordinator-LPN is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console. Initiates infection control forms as needed, sends the HRD the completed “Employee Infection Report” to upload in the worker console. Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary. Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff. Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit. Completes requested schedules for all add-ons and applicable orders: Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen. Schedules TIF OASIS collection visits and deletes remaining schedule. Reschedules declined or missed (if appropriate) visits. Processes reassigned and rescheduled visits. Ensures supervisory visits are scheduled. Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report. Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff. Verifies visit paper notes in scheduling console as needed. Assists with internal transfer of patients between branch offices. If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary. If clinical, may be required to perform patient visits and / or participate in on-call rotation Use your skills to make an impact Be a Licensed Professional Nurse or a Licensed Vocational Nurse licensed in the state in which he / she practices Have at least 1 year of home health experience. Prior packet review / QI experience preferred. Coding certification is preferred. Must possess a valid state driver's license and automobile liability insurance. Must be currently licensed in the State of employment if applicable. Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $45,400 - $61,300 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Job Description SUMMARY/OBJECTIVE The Care Clinic Client Care Coordinator is responsible for overall operations of service counter and maintenance of clinic records. The Spay/Neuter Client Coordinator is the primary interface between the clinic and the public. ESSENTIAL FUNCTIONS Client Service Responsibilities Oversee operations of the client services area of the program. Ensure quality client service. Report employee or client issues to the Care Clinic Manager Administrative Responsibilities Data entry of client information into computer. Maintain patient database. Ensure all patient information is entered and invoiced. Create and verify rabies certificates. Ensure that proper paperwork and information related to surgery goes home with each patient(s). Maintain accurate and complete records for each client. Provide complete client care (questions, re-check, telephone and in person appointments). Ensure that clients are informed and are comfortable with leaving their pets in our care. Execute follow-up calls to no-show clients regarding missed appointments. Return phone calls to program or provide messages to the appropriate party. Maintain supplies and restock when needed. Process daily deposits. Maintain accounts receivable for transport and rescue group partners. Clinical Support/ Departmental Responsibilities Assist in clinic cleaning and maintenance, including processing laundry, sweeping, mopping, window cleaning, etc. Assist Care Clinic manager and Veterinary Assistant with patient monitoring or transport when needed. Communicate regularly with supervisors and coworkers to ensure that they are aware of any issues pertinent to their areas of responsibility. Participate in staff meetings to share ideas and suggestions for improving animal care and the quality of the organization as a whole. COMPETENCIES Professional Communication - oral and written. Customer Service. Ethical Conduct. Strategic Thinking. Teamwork. SUPERVISORY RESPONSIBILITY This position has no supervisory responsibility. WORK ENVIRONMENT/ EQUIPMENT USE Indoors in a high noise air-conditioned/heated building, outdoors at shelter or on-location for various activities. This role routinely uses standard office equipment such as PC, printer, copy machine, fax machine, filing cabinets, telephone, as well as cleaning equipment and supplies. PHYSICAL/MENTAL/SENSORY DEMANDS The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 100 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Regular exposure to animals and their bodily fluids, cleaning chemicals, fumes, dust, bites, and scratches. Duties are performed indoors in a high noise air-conditioned/heated building, outdoors at the shelter, or on-location for various activities. Must use self-care skills to combat compassion fatigue. POSITION TYPE/EXPECTED HOURS OF WORK This is a full-time position. Work hours may vary and evening, weekend, and holiday hours will be required. TRAVEL No travel is required. EDUCATION AND EXPERIENCE [Indicate education, certification & experience based on requirements that are job-related and consistent with business necessity. ALSO, indicate whether it is “required” or “preferred” See example below.] High school diploma or equivalent is required. Associates Degree is preferred. Minimum of one (1) year of customer service experience is required. Strong proficiency with Microsoft Excel, PowerPoint, Word, Outlook is required, and experience with database software administration and reporting is strongly preferred. SKILLS AND PROFICIENCIES Positive, optimistic outlook. Ability to handle multiple tasks in a busy workplace environment. AAP/EEO STATEMENT Young Williams Animal Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, gender, color, religion, sex, national origin, sexual orientation, age, disability or genetic information.

Become a part of our caring community and help us put health first The Patient Services Coordinator is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management * Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console. * Initiates infection control forms as needed, sends the HRD the completed "Employee Infection Report" to upload in the worker console. * Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary. * Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff. * Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit. * Completes requested schedules for all add-ons and applicable orders: * Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen. * Schedules TIF OASIS collection visits and deletes remaining schedule. * Reschedules declined or missed (if appropriate) visits. * Processes reassigned and rescheduled visits. * Ensures supervisory visits are scheduled. * Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report. * Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff. * Verifies visit paper notes in scheduling console as needed. * Assists with internal transfer of patients between branch offices. * If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary. * If clinical, may be required to perform patient visits and / or participate in on-call rotation. Use your skills to make an impact Required Experience/Skills: * Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments. * Must have at least 1 year of home health experience. * Prior packet review / QI experience preferred. * Coding certification is preferred. Scheduled Weekly Hours 32 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $37,200 - $51,200 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers benefits for limited term, variable schedule and per diem associates which are designed to support whole-person well-being. Among these benefits, Humana provides paid time off, 401(k) retirement savings plan, employee assistance program, business travel and accident. About Us About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives. About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Taylor Hearing Centers, part of AudioNova 1617 E. Broadway Ave. Maryville, TN 37804 Current pay: $18.40 an hour + Sales Incentive Program! Clinic Hours: Monday-Friday, 8:30am-5:00pm What We Offer: Medical, Dental, Vision Coverage 401K with a Company Match FREE hearing aids to all employees and discounts for qualified family members PTO and Holiday Time No Nights or Weekends! Legal Shield and Identity Theft Protection 1 Floating Holiday per year Job Description: The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic. Be sure to click 'Take Assessment' during the application process to complete your HireVue Digital Interview. These links will also be sent to your email and phone. Please note that your application cannot be considered without completing this assessment. This is your opportunity to shine and advance your application quickly and effortlessly! You'll also gain an exclusive look at the Hearing Care Coordinator role and discover what makes AudioNova such an exceptional place to grow, belong, and make a meaningful impact. Congratulations on taking the first step toward joining the AudioNova team! As a Hearing Care Coordinator, you will: Greet patients with a positive and professional attitude Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic Collect patient intake forms and maintain patient files/notes Schedule/Confirm patient appointments Complete benefit checks and authorization for each patients' insurance Provide first level support to patients, answer questions, check patients in/out, and collect and process payments Process repairs under the direct supervision of a licensed Hearing Care Professional Prepare bank deposits and submit daily reports to finance General sales knowledge for accessories and any patient support Process patient orders, receive all orders and verify pick up, input information into system Clean and maintain equipment and instruments Submit equipment and facility requests General office duties, including cleaning Manage inventory, order/monitor stock, and submit supply orders as needed Assist with event planning and logistics for at least 1 community outreach event per month Education: High School Diploma or equivalent Associates degree, preferred Industry/Product Knowledge Required: Prior experience/knowledge with hearing aids is a plus Skills/Abilities: Professional verbal and written communication Strong relationship building skills with patients, physicians, clinical staff Experience with Microsoft Office and Outlook Knowledge of HIPAA regulations EMR/EHR experience a plus Work Experience: 2+ years in a health care environment is preferred Previous customer service experience is required We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability. We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources. #INDPCC

Taylor Hearing Centers, part of AudioNova 1617 E. Broadway Ave. Maryville, TN 37804 Current pay: $18.40 an hour + Sales Incentive Program! Clinic Hours: Monday-Friday, 8:30am-5:00pm What We Offer: * Medical, Dental, Vision Coverage * 401K with a Company Match * FREE hearing aids to all employees and discounts for qualified family members * PTO and Holiday Time * No Nights or Weekends! * Legal Shield and Identity Theft Protection * 1 Floating Holiday per year Job Description: The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic. Be sure to click 'Take Assessment' during the application process to complete your HireVue Digital Interview. These links will also be sent to your email and phone. Please note that your application cannot be considered without completing this assessment. This is your opportunity to shine and advance your application quickly and effortlessly! You'll also gain an exclusive look at the Hearing Care Coordinator role and discover what makes AudioNova such an exceptional place to grow, belong, and make a meaningful impact. Congratulations on taking the first step toward joining the AudioNova team! As a Hearing Care Coordinator, you will: * Greet patients with a positive and professional attitude * Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic * Collect patient intake forms and maintain patient files/notes * Schedule/Confirm patient appointments * Complete benefit checks and authorization for each patients' insurance * Provide first level support to patients, answer questions, check patients in/out, and collect and process payments * Process repairs under the direct supervision of a licensed Hearing Care Professional * Prepare bank deposits and submit daily reports to finance * General sales knowledge for accessories and any patient support * Process patient orders, receive all orders and verify pick up, input information into system * Clean and maintain equipment and instruments * Submit equipment and facility requests * General office duties, including cleaning * Manage inventory, order/monitor stock, and submit supply orders as needed * Assist with event planning and logistics for at least 1 community outreach event per month Education: * High School Diploma or equivalent * Associates degree, preferred Industry/Product Knowledge Required: * Prior experience/knowledge with hearing aids is a plus Skills/Abilities: * Professional verbal and written communication * Strong relationship building skills with patients, physicians, clinical staff * Experience with Microsoft Office and Outlook * Knowledge of HIPAA regulations * EMR/EHR experience a plus Work Experience: * 2+ years in a health care environment is preferred * Previous customer service experience is required We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability. We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources. #INDPCC Sonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Job DescriptionDescription: University Physicians' Association is seeking a full-time Patient Financial Advocate for UTMC Cancer Institute Job Type: Full-time at UTMC Cancer Institute; Monday - Friday 7:30am - 4:00pm or 8:00am - 4:30pm Patient Financial Advocate responsibilities: Serves as a direct point of contact with established and new oncology/hematology patients with financial/medical hardships. Collaborates with clinical team, billing department, and patient accounts department. Connects with and educate patients and their caregivers on the financial programs that apply to their specific healthcare needs. Manages the patient load including enrollment, follow ups, data collection, and reporting of all components of the program. Maintains office security by following safety and HIPAA procedures. Full benefit package available, including PTO, Sick Leave, Medical, Dental, Vision, STD/LTD, Life Insurance, 401k with company match and immediate vesting, and more! Requirements: Approach all patients with compassion; have a desire to serve patients experiencing financial/medical hardships. Must be reliable and have excellent follow up skills. Must communicate professionally always. Must be customer service oriented. Must have the ability to be resourceful and proactive when issues arise. Bachelor's degree preferred or a minimum of 2 years' experience within a medical setting. Familiarity with health insurance, preferred. Must be a self-starter and a team player. Excellent telephone and customer service etiquette. Attention to detail and good organizational skills. Empathetic with good listening skills. Bilingual (English/Spanish) a plus.

BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a PART TIME-Patient Care Coordinator to join our team in Farragut, TN Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? What is a Patient Care Coordinator? A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic. Our Patient Care Coordinators have excellent customer service skills. Patient Care Coordinators learn new things - a lot! The Patient Care Coordinator multitasks in multiple computer programs each day. A day in the life of a Patient Care Coordinator: Greets everyone who enters the clinic in a friendly and welcoming manner. Schedules new referrals received by fax or by telephone from patients, physician offices. Verifies insurance coverage for patients. Collects patient payments. Maintains an orderly and organized front office workspace. Other duties as assigned. Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. Responsibilities: Core responsibilities Collect all money due at the time of service Convert referrals into evaluations Schedule patient visits Customer Service Create an inviting clinic atmosphere. Make all welcome calls Monitor and influence arrival rate through creation of a great customer experience Practice Management Manage schedule efficiently Manage document routing Manage personal overtime Manage non-clinical documentation Manage deposits Manage caseload, D/C candidate, progress note, and insurance reporting Monitor clinic inventory Training o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. Complete quarterly compliance training. Qualifications: High School Diploma or equivalent Communication skills - must be able to relate well to Business Office and Field leadership Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision As a member of a team, must possess efficient time management and presentation skills Physical Requirements: This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment. This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed. This position is subject to sedentary work. Constantly sits, with ability to interchange with standing as needed. Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations. Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation. Constantly uses repetitive motions to type. Must be able to constantly view computer screen (near acuity) and read items on screen. Must have ability to comprehend information provided, use judgement to appropriately respond in various situations. Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs. Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder. This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Please do not contact the clinic directly. Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily. CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM

Full-time Description A nonexempt position responsible for initial patient contact and front office duties associated with a patient appointment to a physician's office. Essential Job Responsibilities: Looks patients in the eye and welcomes patient with excellent customer service. Checking in and/or checking out patients for physician appointments. Verification of patient's demographics, PCP, referring physician, insurance coverage and co-pay, at time of visit. Entering patient demographic information in the practice management system. Verifies and distributes patient history. Scans/sorts all forms related to front office processes. Manages and coordinates all internal referrals. Scheduling return appointments for patients. Collection of copayments, patient balances and form fees. Distributes requested documents to patients. Completes/balances end of day batch processes. Maintains and communicates patient wait times. Floats to different locations of TOA. Requirements Education: High school diploma. Experience: Minimum two years medical office experience preferred.

FULL Time, Entry Level - GREAT way to get hands on experience! Plenty of opportunities for growth within! Hours: M- F 10:00am - 6:30pm and healthcare setting, up to date immunizations are required. We are a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across the Healthcare industry. At Firstsource Solutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of their lives. Dealing with healthcare challenges is hard enough but the added burden of not knowing how much that care will cost or having a means to pay for it often creates additional stress and anxiety. It's times like these when our teams are there to help guide these patients and their families through the complex eligibility and payment process. At Firstsource Solutions USA, LLC., we take the burden away from the patient and their family allowing them to focus on their health when they need to most. Afterwards, we work with patients to identify insurance eligibility, help them navigate their financial responsibilities and introduce ways to achieve financial well-being through payment arrangement options. Our Firstsource Solutions USA, LLC teams are with patients all the way, providing support and assistance all the while seeing first-hand the positive impact of their work through the emotions of relief and joy of the patients. Join our team and make a difference! The Patient Financial Advocate is responsible to screen patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress. Essential Duties and Responsibilities: Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day. Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. Initiate the application process bedside when possible. Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance. Introduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress. Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient. Records all patient information on the designated in-house screening sheet. Document the results of the screening in the onsite tracking tool and hospital computer system. Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay. Reviews system for available information for each outpatient account identified as self-pay. Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face. Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool. Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs. Other Duties as assigned or required by client contract Additional Duties and Responsibilities: Maintain a positive working relationship with the hospital staff of all levels and departments. Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.) Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.). Keep an accurate log of accounts referred each day. Meet specified goals and objectives as assigned by management on a regular basis. Maintain confidentiality of account information at all times. Maintain a neat and orderly workstation. Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct. Maintain awareness of and actively participate in the Corporate Compliance Program. Educational/Vocational/Previous Experience Recommendations: High School Diploma or equivalent required. 1 - 3 years' experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred. Previous customer service experience preferred. Must have basic computer skills. Working Conditions: Must be able to walk, sit, and stand for extended periods of time. Dress code and other policies may be different at each healthcare facility. Working on holidays or odd hours may be required at times. Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off. We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law. #INDSOL

Job DescriptionDescription: Essential Duties and Responsibilities: Conduct initial screenings and referrals to psychiatric, medical, social, educational and other support services. Identify client needs and assist in engaging community resources to promote wellness and recovery and overcome barriers to accessing needed services. Respond to emergency situations in a timely fashion. Maintain ongoing communication with referring providers, particularly state hospital system. Provide warm hand off when CCBHC clients are referred to a partnering provider. Provide crisis assistance to the consumer and coordinate any needed service. Demonstrate the ability to work effectively with other team members, as part of a multidisciplinary team, and independently, when necessary. Other duties may be assigned. Requirements: Qualifications: Requires a Bachelor's degree in Psychology, Sociology, Human Services or Nursing. Experience working in healthcare customer service. Submit to and pass a criminal background check and drug screening. Hours: Work hours are structured in 7.5 hour blocks per day, totaling 37.5 hours per week. Schedules may be adjusted to accommodate irregular or flexible hours as required by agency needs. This position reports directly to the Executive Director Summary of Job Duties: The Care Coordinator is a member of a multi-disciplinary team responsible for providing services to adults, children and families presenting for services. The Care Coordinator is to assist helping the person gain access to medical, psychiatric, social, educational and other support services. Required Job Skills: Oral and Written Communication Skills Ability to exercise good judgment, tact, diplomacy and compassion when problem solving, handling conflict or a crisis Ability to work effectively with diverse personalities and to build and maintain positive working relationships with individuals of all races, backgrounds and needs Knowledgeable of Behavioral Health Concepts and how to incorporate concepts into practical application including Recovery Concepts for persons with severe mental illness Additional Responsibilities: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation will be made to enable the individual with disabilities to perform the essential functions. Physically able to reach, push, pull, stoop, bend, stand, walk and lift up to 20 pounds Possess a valid Kentucky Driver's License and maintain a safe driving record if required for job performance. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee occasionally works in outside weather conditions, maybe off-site from normal office location or placed at a Residential Program. The noise level in the work environment is mild to moderate. Environmental Data and Job Hazards: Position may require duties to include routine or reasonable anticipated tasks or procedures where there is a degree of actual or potential exposure to blood or other infectious materials. Annual infection control training required. All new staff must attend training regarding handling physical, verbal threats, acts of violence or other escalating and potentially dangerous situations. Local, regional and state travel required on a regular basis. Active, in force driver's license required. Required Job Performance: Successful Performance Evaluation on an annual basis. A Performance Improvement Plan will be initiated on all employees who have a negative performance evaluation. An employee will be terminated if the Performance Improvement Plan is viewed as unsuccessful after 2 attempts.

at Clarvida - Tennessee Clarvida's success is built on the strength of our people: individuals who bring the right skills and a deep commitment to our mission of improving lives and communities. Our employees are empowered to bring their full potential to the table, ensuring long-term success for our team and those we serve. About Your Role: As a Foster Care Coordinator, you will provide intervention, manages client cases and acts as a resource link to children and families who desperately need assistance. Assist in case Management of children of children and take an active role in their case management. Work with treatment teams, offering insight to be evaluated as you develop plans together. Serve struggling individuals as an advocate, connecting them to organizations that improve their situation. Perks of this role: Pay of 19.23/hr Does the Following Apply to You? A bachelor's degree in a Human Service discipline from an accredited four-year college or university. Experience working with children/adolescents in a therapeutic, community-based treatment environment. What we offer: Full Time Employees: Paid vacation days that increase with tenure Separate sick leave that rolls over each year Up to 10 Paid holidays* Medical, Dental, Vision benefit plan options DailyPay- Access to your daily earnings without waiting for payday* Training, Development and Continuing Education Credits for licensure requirements All Employees: 401K Free licensure supervision Employee Assistance program Pet Insurance Perks @Clarvida- national discounts on shopping, travel, Verizon, and entertainment Mileage reimbursement* Company cellphone *benefits may vary based on Position/State/County Application Deadline: Applications will be reviewed on a rolling basis until the position is filled. If you're #readytowork we are #readytohire! Now hiring! Not the job you're looking for? Clarvida has a variety of positions in various locations; please go to ******************************************** To Learn More About Us: Clarvida @ ************************************************** Clarvida is an equal opportunity employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status or any other protected characteristic. We encourage job seekers to be vigilant against fraudulent recruitment activities that are on the rise across the healthcare industry. Communication about legitimate Clarvida job opportunities will only come from an authorized Clarvida.com email address, A [email protected] email (the email address for which will change upon your reply) or a personal LinkedIn account that is associated with a Clarvida.com email address.

Description: Purpose: The primary purpose of the Patient Administrator is to maintain office functions of the Center, which include answering phone calls; verifying insurance and Medicare; obtaining authorizations and scheduling patients; keeping records medical by Federal, State, and County guidelines, as well as by the Company's established policies and procedures. The position creates an atmosphere of warmth, personal interest, positive emphasis, and a calm attitude when visiting with staff, patients, and visitors. Duties: The Patient Administrator will efficiently assist patients in navigating the check-in and check-out processes and address patients' needs related to these functions. Collaborates with the Office Manager in all decision-making regarding special circumstances that may present with patients. Collecting and correctly recording all payment and billing transactions, using established payment methods and insurance billing protocols. Physical, Emotional Demands, and Work Conditions: Work is sedentary and ambulant with occasional physical exertion (lifting 30 or more pounds, walking, standing, etc.) ability to support patient weight in case of emergency or disability requiring assistance. Must be able to see, stoop, sit, stand, bend, reach, and be mobile (whether natural or with accommodation). Quality of hearing (whether natural or with accommodation) must be acceptable. Must be able to communicate both verbally and in writing. Must be able to relate to and work with mentally and physically ill, disabled, emotionally upset, and hostile patients. Must be emotionally stable and exhibit the ability to display coping skills to deal with multiple situations. Risk of exposure to infections, bloodborne pathogens, and other potentially infectious materials or contagious diseases. For this reason, "Universal Precautions" must always be followed. The Patient Administrator should understand, support, and comply with the established workplace violence, ADA, EEOC, and Corporate Compliance program and commit to worker safety, health, and patient safety. Subject to work schedule and shift changes. Supervision/ competency evaluations: Supervision and competency evaluations are provided through facility monitoring activities, direct observation, staff meetings, in-services, management meetings, individual meetings, Employee Improvement processes, reporting, interactions, strategic planning, outcomes, and annual competency review. Competencies: Collects payment for services rendered. Accurately records payments received. Verifies patients' demographics on each visit, including checking ID and insurance eligibility/information. Accurately enters demographic and accounting information. Reconciles end of day reports Answers phone calls professionally and promptly. Schedules all patient follow-up visits. Submits prior authorizations as required for all treatment services. Responds to all requests for medical records and processes by HIPAA and Part 42 CFR confidentiality requirements. Coordinates the delivery of prescriptions as authorized by the treating physician. Accurately compiles medical records, adhering to state and federal regulations and best practice guidelines. Demonstrates competency in Microsoft Word and Excel. Types and enters data with accuracy and attention to detail. Actively proofreads and edits written communication and patient documentation. Maintains accuracy of credit card transactions and entering payments. Effectively directs and organizes daily responsibilities and workflow. Establishes and maintains appropriate boundaries with patients, Multidisciplinary Treatment Team, and colleagues. Always exhibits a professional demeanor Requirements: Patient Administrator Requirements: Education: High School Diploma or equivalent Experience: Must have experience working in a medical office environment, preferably in the mental health and substance abuse fields. Competent in using computers, email, printers, scanners, facsimile, and multiline phone systems. Previous experience with electronic health records is preferred. Special Requirements: Knowledge of applicable State Code of Regulations and 42 Code of Federal Regulations (CFR) Part 2. Compliance with accepted professional standards and practices; Ongoing adherence to the NAADAC Code of Ethics and any other applicable Codes of Ethics for their respective profession. Continuing Education & Professional Licensing/Certification Requirements: The employee is expected to participate in appropriate continuing education as requested and required by their immediate supervisor. In addition, the employee is expected to accept personal responsibility for other educational activities to enhance job-related skills and abilities. The employee must attend mandatory educational programs and maintain current professional certifications as delineated above in their state, in good standing. While this job description is intended to reflect the job requirements, management reserves the right to add or remove duties from jobs when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate. Furthermore, they do not establish an employment contract and are subject to change at the employer's discretion.

Primary Function Greets all patients, families, visitors and coworkers in a prompt, polite, and helpful manner and directs them, as necessary. Determine, verify, and explain CIHA eligibility to patients, check-in or registering patients for their visits, and answering all incoming calls to the facility. Answers the EBCI Tribal Option Member/Provider Services1800 number and effectively direct callers to the appropriate party, provide warm transfers when necessary and appropriate and provide external referral information to assist members/providers to get their needs met. Responsible for conducting patient interviews, distributing, and obtaining signatures for paperwork, entering pertinent information including demographic and insurance, verifying insurance eligibility, determining, verifying, and explaining services, and collecting co-pays if applicable. Receives complaint/grievance calls in a welcoming and supportive manner. Logs complaint/grievance information into the customer service platform and elevates complaint/grievance calls as appropriate to Tribal Option Management staff. Job Duties Patient Relations Duties Interviews patients to obtain pertinent patient registration information, i.e., demographic and insurance information and authorization to enable the Business Office to bill for health care services provided from all alternate resources, including the non-beneficiary service. Verifies all information collected for accuracy. Verifies insurance coverage through the health plan and determines applicable co-payment and collects co-payment if applicable. Creates and completes new charts in the BPRM Patient Registration System after researching and verifying that there is not an existing chart for the patient. This will include inpatient, outpatient, emergencies and after hour patients, dental patients, and mental health patients. Obtains and verifies the health records in the BPRM Patient Registration System for Medicaid, Medicare, and private/commercial insurance eligibility information for all patients seen prior to all clinic visits. Obtains signature for file on all required forms for alternate resource and contract health services prior to patients being seen in the clinics for billing purposes and/or contract health services eligibility. Makes corrections as necessary to improve the Patient Registration System. Updates PRC eligibility with proper documentation. Collects third party recipient health cards, obtains photocopies of the card and explains the program to the beneficiaries, i.e., why Medicare, Medicaid and/or Private Insurances will be billed for services they receive at the Cherokee Indian Hospital. Interviews patients to obtain information to initiate a new health record and/or communicate to Medical Records to reactivate a retire/stored record. Enters all information into the BPRM Patient Registration System and prints appropriate forms. Upon direction initiates all admitting forms to complete the admission with current patient data, including BPRM Patient Registration System. Initiates patient identification bands for admission. Completes Medicare Secondary Payer Questionnaire for Medicare beneficiaries and files appropriately. Transcribes all new insurance information into the BPRM system in all the appropriate fields. Verifies if patient has NC BCBS, NC Medicaid, or other private insurance. Calls pending verification patients before appointments to remind of documentation to bring in i.e., driver's license, enrollment care, proofs of residency, etc. Obtains patient signature for Service Agreements, Notice of Privacy Practices, etc., scans forms signed by patients into VISTA. Documents MVA/WC in BPRM/RPMS by obtaining signatures for appropriate forms, giving clinic appropriate documents, obtaining police reports, entering appropriate benefit for coverage in order for the Business Office to bill correctly and alerts clinic staff. Documents all changes, updates on the notes page with date, and initials. Collects fees and co-pays from non-beneficiaries, prints register and credit card report at end of shift, maintains petty cash and turns all receipts and reports into Finance. Member/Patient Service Duties Answers eligibility questions for new patients or Members and lets the individual know what the benefits are based upon eligibility status. Answers the Member/Provider 1800 Tribal Option line consistently and provides information, warm transfers, and referral information as appropriate and necessary to ensure caller's needs are met. Member/Provider toll free number is to be answered during the CIHA Business Day defined as Monday-Friday 8:00-4:30, except for posted CIHA holidays. Follow approved Service Line scripts to ensure correct, consistent information is provided to the Member/Provider. Log every call received into the customer service platforms, CEEP and/or NCCARE360, to ensure appropriate documentation and resolution of all calls. This is the foundation of data that is required to be provided to the state as part of the PCCM Tribal Option Contract. Promptly returns calls to individuals or entities if a request for a call back is made after hours, the return phone call shall be made the following CIHA business Day during normal hours of operation. Triages the message and notifies applicable business owner based upon the type of information requested. Answer any inquires related to the Healthy Opportunities Pilot Program and direct calls to the appropriate staff member, department and/or outside entities. Answers telephone switchboard for all CIHA facilities and directs calls to appropriate staff member/department. Maintains an updated list of all departments, personnel, and extensions to assure proper transfer of calls. Greets visitors when necessary, answers questions, or directs them to the appropriate person or department. Maintains the vendor/visitor sign in and provides vendor/visitors with Visitor badge. Keeps a log of after hour call-in referrals and turns into PRC during regular business hours. Determines the need for interpreter or translation services and accesses the necessary platform(s) to ensure the individual receives communication in the manner necessary to provide effective communication with the individual. This includes but not limited to calls to/from Members with limited English Proficiency, as well as Members with communication impairments, including those with hearing, deaf-blind callers to include TTY, captioned phones, and amplified phones. Documenting Member/Provider Grievances Document all Provider or Member grievances/complaints received via the service lines or in person. Provide complete and appropriate documentation of all complaints/grievances within the customer service platform. Elevate complaint/grievances to the appropriate Tribal Option Manager per policy/protocol. Other Duties as Assigned Performs other duties as requested from the Patient Registration Manager, or Member Services Manager Education/Experience/Minimum Qualifications High school diploma/GED is required. An Associate's Degree in Business and/or Accounting, or a related field, or the equivalent combination of training, education, and experience is preferred. Previous data entry experience or clerical experience with customer contact of two years is required. Three to six months in the job would be necessary to become proficient in most phases of the work. Job Knowledge Ability to establish and maintain effective working relationships with members of the CIHA team, individuals and their families, and a variety of governmental and private resources and organizations in the community. Ability to express ideas clearly and concisely and to plan and execute work effectively. Must be able to read, research, and interpret computer data or customer service platform related to patient/member interviews and eligibility searches. Basic knowledge of eligibility requirements of the Cherokee Indian Hospital and the EBCI Tribal Option including resources in the local community and neighboring counties. Requires the ability to answer and transfer calls using the phone system and utilize computer, calculator, and related office equipment. Requires knowledge of various software packages: i.e. Microsoft Excel, Word, Outlook, and the Customer Service Platform and ability to enter information or data into the applicable software package. Documentation must be in “real time”. Knowledge of interview techniques and experience in applying various policies and procedures in the performance of assigned duties. Must be able to maintain specified records, files, and logs of the department. Must have excellent communication skills, both written and verbal. Requires the ability to work independently or as a member of a team. Valid NCDL required. Knowledge and ability to work within multiple systems simultaneously. Knowledge of complaint/grievance workflows call transfer matrix as well as Tribal Option information and how to locate Tribal Option information to assist Members/Providers. Knowledge of the population served and about the Cherokee culture preferred. Complexity of Duties This position is responsible for assisting individuals connect to the right service or entity within CIHA/EBCI Tribal Option or the ability to refer to applicable entity based upon eligibility criteria. As such, the position requires the ability to listen and filter relevant information in order to refer accordingly without causing confusion or disruption to the communication event. Duties require the application of judgment and problem-solving skills in order to be effective. At times may be dealing with individuals who are concerned about access to services, dissatisfied, agitated or emotional. The position requires ability to operate multiple software packages, documenting information in the appropriate software platform. In addition, the position must possess phone skills, including familiarity with complex or multi-line phone systems. Responsibility for Accuracy Typically, this position is the initial point of contact patients checking in for services rendered at CIHA and also for calls received via the EBCI Tribal Option Member/Provider Service Line. As such, accuracy is of upmost importance to ensure that eligibility data is accurate and information shared is accurate. Responsible for accuracy of demographic, eligibility and insurance information obtained and entered into BPRM/RPMS. Errors can be detected through interview techniques and subsequent interviews with patients or Members. Work can be verified or checked by the immediate supervisor, or other hospital staff. Incoming or outgoing calls can be monitored to ensure accuracy and adherence to approved scripts. Logged calls and complaints/grievances must be accurate and meet state reporting requirements. NC Medicaid requires that calls from Members and Providers be answered in a certain manner, adhering to approved scripts. In addition, documentation must be gathered in real time, addressing all required fields so that reporting may be conducted and submitted in accordance to the DHHS Tribal Option Contract. NC Medicaid or other regulatory agencies may conduct “mystery shopping”, audits or reviews to ensure compliance to EBCI Tribal Option requirements. Contact with Others This position has primary contact with patients/members and providers for the purpose of conducting interviews, answering the Tribal Option Member/Provider line, accepting and documenting grievances/complaints and the patient/member registration process. Secondary contacts include, but not limited to staff within CIHA such as medical records staff, pharmacy staff, billing office staff, and contract health staff and other external entities visiting CIHA or calling in. All contacts require tact, courtesy, and professional decorum. Utmost sensitivity and confidentiality is required when dealing with patients and families. Consistently demonstrates superior customer service to patients/members, providers, and customers. Ensures excellent customer service is provided to all patients/members, providers, and customers by seeking out opportunities to be of service. Confidential Data All health information and data is considered highly confidential and strict adherence to all applicable policies is required. The position has access to highly confidential patient/member medical and personal information. The Privacy Act of 1974 mandates that the incumbent shall maintain complete confidentiality of all administrative, medical, and all other pertinent information that comes to his/her attention or knowledge. The Act carries both civil and criminal penalties for unlawful disclosure of records. Violations of such confidentiality shall be cause for adverse action. The individual must always adhere to all CIHA/EBCI Tribal Option confidentiality and security policies and procedures. Mental/Visual/Physical The level of concentration varies with tasks, with close attention to detail required while entering data and verifying accuracy of information. Duties of this position require the employee to be mobile, reach with hands and arms, speak, and hear. Must have visual acuity. Position is subject to frequent interruptions, requiring varied responses. Must be able to handle multiple projects simultaneously, work independently, and meet deadlines and time frames. May occasionally move more than 15 pounds. Resourcefulness and Initiative Follows well defined procedures with initiative and judgment required maintaining accuracy and complete tasks in a timely fashion. Environment Majority of work is performed within the hospital environment requiring interaction throughout the hospital. Occasional travel is required. Immunizations are required of all employees. Customer Service Consistently demonstrates superior customer service skills to patients/customers by demonstrating characteristics that align with CIHA's guiding principles and core values. Ensure excellent customer service is provided to all patients/customers by seeking out opportunities to be of service.

Primary Function Greets all patients, families, visitors and coworkers in a prompt, polite, and helpful manner and directs them, as necessary. Determine, verify, and explain CIHA eligibility to patients, check-in or registering patients for their visits, and answering all incoming calls to the facility. Answers the EBCI Tribal Option Member/Provider Services1800 number and effectively direct callers to the appropriate party, provide warm transfers when necessary and appropriate and provide external referral information to assist members/providers to get their needs met. Responsible for conducting patient interviews, distributing, and obtaining signatures for paperwork, entering pertinent information including demographic and insurance, verifying insurance eligibility, determining, verifying, and explaining services, and collecting co-pays if applicable. Receives complaint/grievance calls in a welcoming and supportive manner. Logs complaint/grievance information into the customer service platform and elevates complaint/grievance calls as appropriate to Tribal Option Management staff. Job Duties Patient Relations Duties Interviews patients to obtain pertinent patient registration information, i.e., demographic and insurance information and authorization to enable the Business Office to bill for health care services provided from all alternate resources, including the non-beneficiary service. Verifies all information collected for accuracy. Verifies insurance coverage through the health plan and determines applicable co-payment and collects co-payment if applicable. Creates and completes new charts in the BPRM Patient Registration System after researching and verifying that there is not an existing chart for the patient. This will include inpatient, outpatient, emergencies and after hour patients, dental patients, and mental health patients. Obtains and verifies the health records in the BPRM Patient Registration System for Medicaid, Medicare, and private/commercial insurance eligibility information for all patients seen prior to all clinic visits. Obtains signature for file on all required forms for alternate resource and contract health services prior to patients being seen in the clinics for billing purposes and/or contract health services eligibility. Makes corrections as necessary to improve the Patient Registration System. Updates PRC eligibility with proper documentation. Collects third party recipient health cards, obtains photocopies of the card and explains the program to the beneficiaries, i.e., why Medicare, Medicaid and/or Private Insurances will be billed for services they receive at the Cherokee Indian Hospital. Interviews patients to obtain information to initiate a new health record and/or communicate to Medical Records to reactivate a retire/stored record. Enters all information into the BPRM Patient Registration System and prints appropriate forms. Upon direction initiates all admitting forms to complete the admission with current patient data, including BPRM Patient Registration System. Initiates patient identification bands for admission. Completes Medicare Secondary Payer Questionnaire for Medicare beneficiaries and files appropriately. Transcribes all new insurance information into the BPRM system in all the appropriate fields. Verifies if patient has NC BCBS, NC Medicaid, or other private insurance. Calls pending verification patients before appointments to remind of documentation to bring in i.e., driver's license, enrollment care, proofs of residency, etc. Obtains patient signature for Service Agreements, Notice of Privacy Practices, etc., scans forms signed by patients into VISTA. Documents MVA/WC in BPRM/RPMS by obtaining signatures for appropriate forms, giving clinic appropriate documents, obtaining police reports, entering appropriate benefit for coverage in order for the Business Office to bill correctly and alerts clinic staff. Documents all changes, updates on the notes page with date, and initials. Collects fees and co-pays from non-beneficiaries, prints register and credit card report at end of shift, maintains petty cash and turns all receipts and reports into Finance. Member/Patient Service Duties Answers eligibility questions for new patients or Members and lets the individual know what the benefits are based upon eligibility status. Answers the Member/Provider 1800 Tribal Option line consistently and provides information, warm transfers, and referral information as appropriate and necessary to ensure caller's needs are met. Member/Provider toll free number is to be answered during the CIHA Business Day defined as Monday-Friday 8:00-4:30, except for posted CIHA holidays. Follow approved Service Line scripts to ensure correct, consistent information is provided to the Member/Provider. Log every call received into the customer service platforms, CEEP and/or NCCARE360, to ensure appropriate documentation and resolution of all calls. This is the foundation of data that is required to be provided to the state as part of the PCCM Tribal Option Contract. Promptly returns calls to individuals or entities if a request for a call back is made after hours, the return phone call shall be made the following CIHA business Day during normal hours of operation. Triages the message and notifies applicable business owner based upon the type of information requested. Answer any inquires related to the Healthy Opportunities Pilot Program and direct calls to the appropriate staff member, department and/or outside entities. Answers telephone switchboard for all CIHA facilities and directs calls to appropriate staff member/department. Maintains an updated list of all departments, personnel, and extensions to assure proper transfer of calls. Greets visitors when necessary, answers questions, or directs them to the appropriate person or department. Maintains the vendor/visitor sign in and provides vendor/visitors with Visitor badge. Keeps a log of after hour call-in referrals and turns into PRC during regular business hours. Determines the need for interpreter or translation services and accesses the necessary platform(s) to ensure the individual receives communication in the manner necessary to provide effective communication with the individual. This includes but not limited to calls to/from Members with limited English Proficiency, as well as Members with communication impairments, including those with hearing, deaf-blind callers to include TTY, captioned phones, and amplified phones. Documenting Member/Provider Grievances Document all Provider or Member grievances/complaints received via the service lines or in person. Provide complete and appropriate documentation of all complaints/grievances within the customer service platform. Elevate complaint/grievances to the appropriate Tribal Option Manager per policy/protocol. Other Duties as Assigned Performs other duties as requested from the Patient Registration Manager, or Member Services Manager Education/Experience/Minimum Qualifications High school diploma/GED is required. An Associate's Degree in Business and/or Accounting, or a related field, or the equivalent combination of training, education, and experience is preferred. Previous data entry experience or clerical experience with customer contact of two years is required. Three to six months in the job would be necessary to become proficient in most phases of the work. Job Knowledge Ability to establish and maintain effective working relationships with members of the CIHA team, individuals and their families, and a variety of governmental and private resources and organizations in the community. Ability to express ideas clearly and concisely and to plan and execute work effectively. Must be able to read, research, and interpret computer data or customer service platform related to patient/member interviews and eligibility searches. Basic knowledge of eligibility requirements of the Cherokee Indian Hospital and the EBCI Tribal Option including resources in the local community and neighboring counties. Requires the ability to answer and transfer calls using the phone system and utilize computer, calculator, and related office equipment. Requires knowledge of various software packages: i.e. Microsoft Excel, Word, Outlook, and the Customer Service Platform and ability to enter information or data into the applicable software package. Documentation must be in “real time”. Knowledge of interview techniques and experience in applying various policies and procedures in the performance of assigned duties. Must be able to maintain specified records, files, and logs of the department. Must have excellent communication skills, both written and verbal. Requires the ability to work independently or as a member of a team. Valid NCDL required. Knowledge and ability to work within multiple systems simultaneously. Knowledge of complaint/grievance workflows call transfer matrix as well as Tribal Option information and how to locate Tribal Option information to assist Members/Providers. Knowledge of the population served and about the Cherokee culture preferred. Complexity of Duties This position is responsible for assisting individuals connect to the right service or entity within CIHA/EBCI Tribal Option or the ability to refer to applicable entity based upon eligibility criteria. As such, the position requires the ability to listen and filter relevant information in order to refer accordingly without causing confusion or disruption to the communication event. Duties require the application of judgment and problem-solving skills in order to be effective. At times may be dealing with individuals who are concerned about access to services, dissatisfied, agitated or emotional. The position requires ability to operate multiple software packages, documenting information in the appropriate software platform. In addition, the position must possess phone skills, including familiarity with complex or multi-line phone systems. Responsibility for Accuracy Typically, this position is the initial point of contact patients checking in for services rendered at CIHA and also for calls received via the EBCI Tribal Option Member/Provider Service Line. As such, accuracy is of upmost importance to ensure that eligibility data is accurate and information shared is accurate. Responsible for accuracy of demographic, eligibility and insurance information obtained and entered into BPRM/RPMS. Errors can be detected through interview techniques and subsequent interviews with patients or Members. Work can be verified or checked by the immediate supervisor, or other hospital staff. Incoming or outgoing calls can be monitored to ensure accuracy and adherence to approved scripts. Logged calls and complaints/grievances must be accurate and meet state reporting requirements. NC Medicaid requires that calls from Members and Providers be answered in a certain manner, adhering to approved scripts. In addition, documentation must be gathered in real time, addressing all required fields so that reporting may be conducted and submitted in accordance to the DHHS Tribal Option Contract. NC Medicaid or other regulatory agencies may conduct “mystery shopping”, audits or reviews to ensure compliance to EBCI Tribal Option requirements. Contact with Others This position has primary contact with patients/members and providers for the purpose of conducting interviews, answering the Tribal Option Member/Provider line, accepting and documenting grievances/complaints and the patient/member registration process. Secondary contacts include, but not limited to staff within CIHA such as medical records staff, pharmacy staff, billing office staff, and contract health staff and other external entities visiting CIHA or calling in. All contacts require tact, courtesy, and professional decorum. Utmost sensitivity and confidentiality is required when dealing with patients and families. Consistently demonstrates superior customer service to patients/members, providers, and customers. Ensures excellent customer service is provided to all patients/members, providers, and customers by seeking out opportunities to be of service. Confidential Data All health information and data is considered highly confidential and strict adherence to all applicable policies is required. The position has access to highly confidential patient/member medical and personal information. The Privacy Act of 1974 mandates that the incumbent shall maintain complete confidentiality of all administrative, medical, and all other pertinent information that comes to his/her attention or knowledge. The Act carries both civil and criminal penalties for unlawful disclosure of records. Violations of such confidentiality shall be cause for adverse action. The individual must always adhere to all CIHA/EBCI Tribal Option confidentiality and security policies and procedures. Mental/Visual/Physical The level of concentration varies with tasks, with close attention to detail required while entering data and verifying accuracy of information. Duties of this position require the employee to be mobile, reach with hands and arms, speak, and hear. Must have visual acuity. Position is subject to frequent interruptions, requiring varied responses. Must be able to handle multiple projects simultaneously, work independently, and meet deadlines and time frames. May occasionally move more than 15 pounds. Resourcefulness and Initiative Follows well defined procedures with initiative and judgment required maintaining accuracy and complete tasks in a timely fashion. Environment Majority of work is performed within the hospital environment requiring interaction throughout the hospital. Occasional travel is required. Immunizations are required of all employees. Customer Service Consistently demonstrates superior customer service skills to patients/customers by demonstrating characteristics that align with CIHA's guiding principles and core values. Ensure excellent customer service is provided to all patients/customers by seeking out opportunities to be of service.

**Become a part of our caring community and help us put health first** The **Patient Services Coordinator-LPN** is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management + Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console. + Initiates infection control forms as needed, sends the HRD the completed "Employee Infection Report" to upload in the worker console. + Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary. + Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff. + Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit. + Completes requested schedules for all add-ons and applicable orders: + Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen. + Schedules TIF OASIS collection visits and deletes remaining schedule. + Reschedules declined or missed (if appropriate) visits. + Processes reassigned and rescheduled visits. + Ensures supervisory visits are scheduled. + Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report. + Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff. + Verifies visit paper notes in scheduling console as needed. + Assists with internal transfer of patients between branch offices. + If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary. + If clinical, may be required to perform patient visits and / or participate in on-call rotation. **Use your skills to make an impact** **Required Experience/Skills:** + Be a Licensed Professional Nurse or a Licensed Vocational Nurse licensed in the state in which he / she practices + Have at least 1 year of home health experience. + Prior packet review / QI experience preferred. + Coding certification is preferred. + Must possess a valid state driver's license and automobile liability insurance. + Must be currently licensed in the State of employment if applicable. + Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments. **Scheduled Weekly Hours** 40 **Pay Range** The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $45,400 - $61,300 per year **Description of Benefits** Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. **About Us** About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives. About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. **Equal Opportunity Employer** It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options *************************************************************

Description: Department: LAB Title: Phlebotomist / Patient Administrator (Laboratory Representative) Supervisor: Program Director Classification: Non-Exempt Purpose: The Laboratory Representative will assist in specimen collection. The employee will be responsible for all issues related to laboratory specimen collection and procedures. The Laboratory Representative will be responsible for lab operations and managing supplies/materials. The Laboratory Representative will work closely with the Laboratory Manager and Technologist to ensure accreditation and compliance requirements for all lab operations. Duties: The Laboratory Representative will conduct specimen collection and observance. The Laboratory Representative will conduct all duties assigned to them by the Lab Manager. Physical and Work Conditions: · Work is sedentary and ambulant with occasional physical exertion (lifting 30 or more pounds, walking, standing, etc.) ability to support patient weight in case of emergency or disability requiring assistance. · Must be able to see, stoop, sit, stand, bend, reach, and be mobile (whether natural or with accommodation). Quality of hearing (whether honest or with capacity) must be acceptable. · Must be able to communicate both verbally and in writing. Must be able to relate to and work with mentally and physically ill, disabled, emotionally upset, and hostile patients as needed. Must be emotionally stable and exhibit the ability to display coping skills to deal with multiple situations. · Risk of exposure to infections, bloodborne pathogens, and other potentially infectious materials or contagious diseases. · The Employee should understand, support, and comply with the established workplace violence, ADA, EEOC, and Corporate Compliance program and commit to worker safety, health, and patient safety. Supervisor/ Competency evaluations: Supervision and competency evaluations are provided through direct observation, staff meetings, management meetings, individual meetings, Employee Improvement Process, reporting, interactions, strategic planning, outcomes, and annual performance review. Work Environment: In-office position, with occasional travel Competencies: · Types and enters data with accuracy and attention to detail. Effectively directs and organizes daily responsibilities & workflow. · Establishes and maintains appropriate boundaries with patients, treatment team, and colleagues. · Applies knowledge and experience to solve problems; consults with others as needed. · Listens attentively and proactively asks questions for clarification as needed. · Works in collaboration with Multidisciplinary Treatment Team members · Actively proofreads and edits written communication and patient documentation. · Follow the lab's procedure for specimen collection and handling and the laboratory information system. · Maintain proper storage of samples. · Appropriately discard samples. · Maintain proper documentation of refrigerators/freezers. · Maintain a clean work area. Requirements: Mission, Vision, and Values: The employee must always overtly support the Company's Mission and Vision. The Laboratory representative must exemplify the Company's Values of Respect, Excellence, Visibility, Integrity, Dedication, and Accountability. Education and/or Experience Requirements: · High school education required. Associate degree preferred. · Phlebotomy certificate required or formal training with a training program with transcripts · Certified Medical Assistant certificate preferred. · Flexibility to work overtime or other shifts depending on business needs? · Ability to work independently and within a team environment? · Proficient with computers; Familiarity with laboratory information systems is a plus? · High level of attention to detail along with strong communication and organizational skills? · Critical thinking and strong oral/written communication with patients and providers. · Effective organizational skills and ability to maintain accurate notes and records. Continuing Education: Employees are expected to participate in appropriate continuing education. In addition, the employee is expected to accept personal responsibility for other educational activities to enhance job-related skills and abilities. The employee must attend mandatory educational programs and maintain current professional certifications as delineated above in their state, in good standing. While this job description is intended to accurately reflect the job's requirements, the Company reserves the right to add or remove duties from jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. Additional duties and responsibilities may be required of the job holder based upon business needs.