Patient care coordinator jobs in Millcreek, PA - 34 jobs

At the Achievement Center of LECOM Health, we believe in those we serve as much as we believe in those who serve. If you're looking for a place that invests in your growth and values your contributions, come join us! Together, we can help ensure that any child, through any challenge, can achieve. Recognized as a 2025 Best Place to Work by The Nonprofit Partnership's Nonprofit Excellence Awards, we're proud of the culture we've built - one where our team feels supported, celebrated and inspired to do their best work every day. More than a Century of Service: Since 1923, we've built a legacy of making a meaningful impact on children's lives-stability you can trust. Employee Engagement Above the Benchmark: We consistently score above national benchmark for employee engagement. Our team is happy, mission-driven, and supported, fostering a positive and uplifting workplace. Flexibility & Fun: Enjoy a work environment that values your well-being, offers flexibility, and encourages a sense of humor along the way. Mission-Focused Impact: Be part of helping any child overcome challenges, knowing your role truly matters. Feel Valued & Grow: With annual professional development dollars, tuition discounts, and year-round trainings, you'll find real opportunity for professional growth and personal fulfillment. Position Description: The Patient Access Coordinator serves as a member of a centralized triage and referral line, under Project LAUNCH. Duties include centralized scheduling, managing referrals, and assisting clients / families with resources needed to support their service needs and overall mental health. This role prioritizes a trauma-informed and culturally competent comprehensive approach to understanding and working with individuals in need of mental health support. Information is gathered via phone triage assessments in order to assist the individual or family in linking with needed services and support, including provision of information about support that may not be provided through LECOM Health System. All duties are completed with strict confidentiality and in compliance with HIPAA and other agency, state, or federal rules. This position is responsible for completing assigned action steps that accomplish the goals and objectives associated with required activities as set forth in the Project Narrative and reports to the Centralized Access Supervisor. Responsibilities: Assesses the needs of children, adults, and families while adhering to HIPAA and all confidentiality requirements. Serves on behalf of a centralized intake and referral line. Processes referrals that may be initiated by the individual, family, internal LECOM providers or programs, or external stakeholders, gathering needed information on the specific needs and preferences for services and supports and providing information to ensure referral sources are made aware of any barriers to timely linkage to care. Completes client registration, authorization and eligibility determinations. Provides families with information regarding available LECOM Behavioral Health or Physical Health services, reviewing steps to access care. Schedules appointments as assigned to assist individuals and families in completing necessary intake assessments or evaluations necessary to access care. Upholds trauma-informed perspectives and practices while completing activities and during interactions with others. Actively and positively supports the mission and values of the agency and positively contributes to workplace culture by demonstrating behaviors and attitudes consistent with the Guiding Principles of the organization. Participates in any required SAMHSA meetings, audits, trainings, or other events as assigned. Participates in committees, other grants or special projects, and all other duties as assigned. Maintains professional relationships with community service providers, stakeholders, and all referral sources. Requirements A high school diploma or GED. An associate's degree or higher in medical billing or a human services field is preferred. Two (2) years' experience working in social serving systems is required. Additional experience working in a social serving system in customer service, patient registration or medical billing is preferred . Multilingual/cultural diversity experience is a plus. Why join the Achievement Center of LECOM Health? Compensation: ACLH offers a competitive salary based upon experience. Time Off: 8 Paid holidays in addition to generous vacation, sick, and paid time off. Professional Advancement: Professional development opportunities and dedicated training budget. Benefits: Medical Insurance Home Host option* - waived co-pays and deductibles when utilizing LECOM physicians and Millcreek Community Hospital. *When using the Home Host benefits, all copayments and deductibles are waived with the exception for advanced diagnostics, certain types of therapy, durable medical equipment, infertility treatment, transplants, and certain surgical expenses. Highmark BC/BS Medical Insurance Employee only coverage costs only $70/month and family is only $320/month! Dental Insurance BAI Insurance Employee coverage is only $10/month and Family coverage is only $27.20/month. Vision Insurance. Life Insurance, Long-Term Disability and AD&D are provided at no cost to you. Various other elective benefits are available such as Identity theft protection, Short-Term Disability, travel insurance, pet Insurance, etc. Employee Assistance program (EAP). Employee Referral program. Retirement: 403(b) Savings Plan enrollment with company match up to 6% of your pay after one year of employment. Returning employees may take advantage of the retirement match immediately or earlier than one year. Wellness: No cost Employee Assistance Program, discounted membership to LECOM Wellness Center, and a dedication to work/life balance. Student Loan Forgiveness: We are a recognized 501(c)(3) nonprofit which qualifies for Public Service Loan Forgiveness (PSLF) program. Bilingual individuals are encouraged to apply. The Achievement Center of LECOM Health commits to further living our values of inclusion and compassion and to strengthening policies and practices that better demonstrate social responsibility, diversity, inclusion equity, and cultural humility. We are committed to continuously listening, learning, and growing. We believe that an informed, diverse, and representative workforce will help everyone achieve more and do better. We are an Equal Employment Opportunity employer and we do not discriminate against any employee or applicant because of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Description: Care Coordinator Purpose: The Care Coordinator will provide coordinated care to patients by developing, monitoring, and evaluating interdisciplinary care. * Orients and educates patients and their families by meeting them; explaining the role of the patient care coordinator; initiating the care plan; providing educational information in conjunction with direct care providers related to treatments, procedures, medications, and continuing care requirements. * Develops interdisciplinary care plan and other case management tools by participating in meetings; coordinating information and care requirements with other care providers; resolving issues that could affect smooth care progression; fostering peer support; providing education to others regarding the case management process. * Evaluates outcomes of care with the interdisciplinary team by measuring intervention effectiveness with the team; implementing team recommendations. * Respects patients by recognizing their rights; maintaining confidentiality. * Maintains quality service by establishing and enforcing organization standards. * Maintains patient care database by entering new information as it becomes available; verifying findings and reports; backing up data. * Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. * Assists all patients through the healthcare system by acting as a patient advocate and navigator. * Complete home visits as needed to further evaluate patient needs and home life circumstances. * Initiate referrals for services that are assessed as needed. * Participates in Patient-Centered Medical Home team meetings and quality improvement initiatives. * Supports patient self-management of disease and behavior modification interventions. * Contributes to team effort by accomplishing related results as needed. * Performs other duties as assigned Education/Skills/Qualifications: * Bachelor's Degree in Public Health, Nursing, and Behavioral Sciences preferred or combination of Associates Degree and relevant experience. * Self-disciplined, energetic, passionate, innovative * One year ambulatory or public health experience is preferred * Excellent interpersonal and communication skills required * Leadership and organizational skills essential * Bilingual especially in Spanish is preferred * Computer literate * Demonstrate sound judgment, decision-making, and problem-solving skills * Knowledge of medical office practices, procedures, and equipment * Knowledge of problem-oriented record-keeping * Correct English usage, spelling, and grammar * Confidence to communicate and outreach to other community healthcare organizations and personnel * Knowledge of community resources The Chautauqua Center is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability, or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.

About Sound: Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape - with patients at the center of the universe. Sound Physicians offers a competitive benefits package inclusive of the items below, and more: Medical insurance, Dental insurance, and Vision insurance Health care and dependent care flexible spending account 401(k) retirement savings plan with a company match Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy Ten company-paid holidays per year About the Team: The Practice Coordinator works with the Sound Physician's team onsite at the hospital partner daily. This team consists of a Practice Medical Director, Clinicians, and a Clinical Performance Nurse. About the Role: The Practice Coordinator is responsible for daily oversight of administrative responsibility for the Sound site practice. The Practice Coordinator will have a visible presence and involvement with the entire practice team and multiple hospital departments including the Medical Staff Office, community providers and specialty physicians. This position is responsible for contributing to improved workflow processes, communications, and standards, as well as onsite initiatives for operational, financial, and clinical performance. The Details: This is a full-time role working on-site at our practice at Meadville Medical Center in Meadville, PA. Monday - Friday. Start times flexible from 6:00 AM - 8:00 AM. This position is eligible for additional compensation beyond base pay. In this role, you will be responsible for: Practice Operations and Support General administrative support to medical practice, under the direction of the medical director and practice administrator, if applicable Providing office management functions to include, but not limited to, all aspects of meeting management, office systems, supplies, practice events Collaborating with Medical Director and Practice Management Team in developing and maintaining site practice policies and procedures As applicable to the practice line, facilitating all aspects of the daily patient census/reconciliation and daily multi-disciplinary rounds Administratively enabling patient care through facilitating home health order workflows, responding to medical records requests, coordinating patient PCP follow up appointments and completion of death certificates Ensuring all aspects of recruiting are executed, including coordination of onsite interviews with hospital leadership, promoting a positive candidate experience (interviewing and site visits) Ensuring all aspects of on-boarding and orientation are completed for new clinicians as well as locums & ambassadors Developing and maintain practice orientation checklists and policies Ensuring all licensed providers complete their recredentialing in a timely manner and appropriately for their licensing, certificates, and credentials required by Sound and hospital Medical Staff Office. Ensuring compliance with reappointments and monitors state licenses expirables Ensuring clinicians obtain hospital privileging and payer enrollment is complete prior to patient care Managing relationship with hospital Medical Staff Office, troubleshooting barriers to on-time starts Ensuring billing and documentation compliance for the practice Ensuring clinicians participate in mandatory compliance training and remediation, if required, and that clinicians timely query responses and participation in compliance activities Participating in all medical group training offered by Sound pertinent to role and responsibilities Supporting clinicians in open enrollment for benefits on annual basis, demonstrating an understanding of Sound's benefits plan. Supporting clinicians through entry of life event changes in Sound's HR Information System Providing general support for all Sound software applications Establishing and maintaining group norms for the practice team, at direction of medical director Maintaining visual/management boards to support team communications and recognition Training/mentoring practice coordinators, as requested Encouraging practice participation in Sound bedside/colleague engagement surveys Staffing Operations Creating and optimizing clinical schedule, ensuring accurately documented shifts for payroll processing. Promoting practice sustainability with no disruption to patient care 120 days in advance Reviewing and validating shift and productivity data for appropriate processing by payroll each month Client Retention Serving as general administrative liaison to hospital executives and staff regarding hospital needs Coordinating monthly and quarterly meetings and events, both within practice team and with hospital partner leadership, including scheduling, agenda, room/material facilitation, and meeting minutes Ensuring client facing materials are refreshed with Sound current standards Maintaining reports/trackers as requested Ensuring accuracy of PCP database and distribution of PCP list What we are looking for: A successful candidate will have a demonstrated track record of a combination of these values, knowledge, and experience: Values: Collaboration: Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process Customer-focus: Puts customer (internal and external) needs first and makes customers their top priority Eagerness to Learn: Proactively seeks out information, embraces learning new things and enjoys the learning process Likes people: Genuinely enjoys engaging with and helping others; feels a sense of accomplishment through helping and working with other people Self-starter: Demonstrates the ability to jump in and start a task or project with limited direction Resourcefulness: Proactive willingness to utilize available information and tools to figure things out Knowledge: Intermediate Microsoft Office proficiency (i.e. Outlook, Excel and PowerPoint) Knowledge of relevant state and federal healthcare regulations Knowledge of HR information systems and basic HR knowledge Experience: 1-2 years of administrative support experience, preferably in a hospital or healthcare environment 1-2 years in customer service Pay Range: $20.00 - $36.00 hourly. Exact pay will be determined based on candidate experience, geographical location, and size/complexity of the program being supported. The starting hourly rate will fall between $20.00 - $25.00 per hour. Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws. This reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment. #SoundBC

About Sound: Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape - with patients at the center of the universe. Sound Physicians offers a competitive benefits package inclusive of the items below, and more: Medical insurance, Dental insurance, and Vision insurance Health care and dependent care flexible spending account 401(k) retirement savings plan with a company match Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy Ten company-paid holidays per year About the Team: The Practice Coordinator works with the Sound Physician's team onsite at the hospital partner daily. This team consists of a Practice Medical Director, Clinicians, and a Clinical Performance Nurse. About the Role: The Practice Coordinator is responsible for daily oversight of administrative responsibility for the Sound site practice. The Practice Coordinator will have a visible presence and involvement with the entire practice team and multiple hospital departments including the Medical Staff Office, community providers and specialty physicians. This position is responsible for contributing to improved workflow processes, communications, and standards, as well as onsite initiatives for operational, financial, and clinical performance. The Details: This is a full-time role working on-site at our practice at Meadville Medical Center in Meadville, PA. Monday - Friday. Start times flexible from 6:00 AM - 8:00 AM. This position is eligible for additional compensation beyond base pay. In this role, you will be responsible for: Practice Operations and Support General administrative support to medical practice, under the direction of the medical director and practice administrator, if applicable Providing office management functions to include, but not limited to, all aspects of meeting management, office systems, supplies, practice events Collaborating with Medical Director and Practice Management Team in developing and maintaining site practice policies and procedures As applicable to the practice line, facilitating all aspects of the daily patient census/reconciliation and daily multi-disciplinary rounds Administratively enabling patient care through facilitating home health order workflows, responding to medical records requests, coordinating patient PCP follow up appointments and completion of death certificates Ensuring all aspects of recruiting are executed, including coordination of onsite interviews with hospital leadership, promoting a positive candidate experience (interviewing and site visits) Ensuring all aspects of on-boarding and orientation are completed for new clinicians as well as locums & ambassadors Developing and maintain practice orientation checklists and policies Ensuring all licensed providers complete their recredentialing in a timely manner and appropriately for their licensing, certificates, and credentials required by Sound and hospital Medical Staff Office. Ensuring compliance with reappointments and monitors state licenses expirables Ensuring clinicians obtain hospital privileging and payer enrollment is complete prior to patient care Managing relationship with hospital Medical Staff Office, troubleshooting barriers to on-time starts Ensuring billing and documentation compliance for the practice Ensuring clinicians participate in mandatory compliance training and remediation, if required, and that clinicians timely query responses and participation in compliance activities Participating in all medical group training offered by Sound pertinent to role and responsibilities Supporting clinicians in open enrollment for benefits on annual basis, demonstrating an understanding of Sound's benefits plan. Supporting clinicians through entry of life event changes in Sound's HR Information System Providing general support for all Sound software applications Establishing and maintaining group norms for the practice team, at direction of medical director Maintaining visual/management boards to support team communications and recognition Training/mentoring practice coordinators, as requested Encouraging practice participation in Sound bedside/colleague engagement surveys Staffing Operations Creating and optimizing clinical schedule, ensuring accurately documented shifts for payroll processing. Promoting practice sustainability with no disruption to patient care 120 days in advance Reviewing and validating shift and productivity data for appropriate processing by payroll each month Client Retention Serving as general administrative liaison to hospital executives and staff regarding hospital needs Coordinating monthly and quarterly meetings and events, both within practice team and with hospital partner leadership, including scheduling, agenda, room/material facilitation, and meeting minutes Ensuring client facing materials are refreshed with Sound current standards Maintaining reports/trackers as requested Ensuring accuracy of PCP database and distribution of PCP list What we are looking for: A successful candidate will have a demonstrated track record of a combination of these values, knowledge, and experience: Values: Collaboration: Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process Customer-focus: Puts customer (internal and external) needs first and makes customers their top priority Eagerness to Learn: Proactively seeks out information, embraces learning new things and enjoys the learning process Likes people: Genuinely enjoys engaging with and helping others; feels a sense of accomplishment through helping and working with other people Self-starter: Demonstrates the ability to jump in and start a task or project with limited direction Resourcefulness: Proactive willingness to utilize available information and tools to figure things out Knowledge: Intermediate Microsoft Office proficiency (i.e. Outlook, Excel and PowerPoint) Knowledge of relevant state and federal healthcare regulations Knowledge of HR information systems and basic HR knowledge Experience: 1-2 years of administrative support experience, preferably in a hospital or healthcare environment 1-2 years in customer service Pay Range: $20.00 - $36.00 hourly. Exact pay will be determined based on candidate experience, geographical location, and size/complexity of the program being supported. The starting hourly rate will fall between $20.00 - $25.00 per hour. Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws. This reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment. #SoundBC

JOB SUMMARY: A Sensitive Patient Exam Curriculum Participant (hereafter referred to as "SPEC"), is an individual who will be trained to accurately portray the role of a patient. SPEC's portray the specific situation exactly the same way each time they encounter a student. The SPEC will be expected to deal with sensitive subject matter. The SPEC provides constructive feedback and evaluates the performance of students using standardized measurement tools and participates in training/mentoring entry-level SPECs. The SPEC Program gives medical students the opportunity to practice their clinical skills in a controlled environment. Must be willing to participate in Breast, GYN or Prostate examinations Looking for male and female participants CHARACTERISTIC JOB TASKS AND RESPONSIBILITIES: * Responsibilities include providing informative and accurate feedback to students, while acting as a patient during sensitive physical examinations; * Interacts with medical students in a standardized manner during simulated interactive patient history and/or medical examinations; * Permits physical examinations wearing a hospital gown while being observed; * Accurately remembers encounters with students for the purpose of accurately rating student behaviors; * Provides training and mentorship of entry-level SPECs; * Maintains confidentiality of information related to cases, student behaviors, and evaluations; and * Be able to accept other duties needed/assigned for the department needs. EEO/AA/M/F/Vets/Disabled Minimum Requirements KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. * Maintain character and permit examinations that may be performed awkwardly; * Maintain confidentiality of work related information and materials; * Establish and maintain effective working relationships; * Objectively evaluate behaviors, skills, and actions of students during and after a mock exam scenario; * Knowledge of and ability to maintain confidentiality of patient (HIPAA) and student privacy (FERPA); * Compliance with State and Federal Regulations and Safety Protocols (OSHA), at the clinic level; * Effectively using interpersonal and communications skills, including tact and diplomacy; * Willingness to work flexible hours on a scheduled and on-call basis; * Effective communication skills, both written and verbal; * Ability to work effectively under pressure in a fast paced environment; * Excellent skills in accounting, finance and business procedures; * Organizational skills; must be accurate and attentive to detail; * Establish and maintain effective working relationships; * Flexibility to accept other duties needed/assigned for the department needs; * Strong leadership skills and good judgment at the Administrative level; * Be open minded, patient, creative, enthusiastic, understanding and a team player and understand the requirements for an equal opportunity employer; * Ability to work cooperatively and collegially with others, consistent with a workplace of dignity and respect and EEO rules and regulations; * Ability to report to work as scheduled, ready to devote full attention and energy to the important work of LECOM; and * Ability to accept work directives from managers and supervisors in a respectful and cooperative manner. MINIMUM QUALIFICATIONS: Education and experience equivalent to: a high school or equivalent degree required. Associate's or Bachelor's degree is preferred especially in field of health science.

Company :Allegheny Health Network : Creates the first impression of Allegheny Health Network's (AHN) services to patients, families, and other external customers upon arrival. Assume clinical and financial risk of the organization when collecting and documenting information on the patient's behalf. Completes one or more of the following processes (proper patient identification, scheduling, registration, financial clearance, authorization and referral validation, creates estimate, and payment collection when applicable). Connects patient to financial advocacy resources when appropriate, provides or obtains signatures on regulatory paperwork as required. Articulates information in a manner that patients, guarantors and family members understand so they know what to expect and understand their financial responsibilities. Displays a strong attention to detail, excellent communication skills, empathy, and compassion for patients and their families. Has the ability to multitask, work swiftly under pressure in a high acuity patient environment, and work collaboratively with healthcare professionals. Must stand for long periods of time and use a computer on wheels at bedside. Adheres to all EMTALA guidelines and AHN policies and procedures while performing routine duties. Follows standard and isolation precautions to provide adequate protections for healthcare workers, patients, and visitors. ESSENTIAL RESPONSIBILITIES Conducts scheduling, registration, and admitting functions independently at bedside, validates patient demographic data, identifies and verifies insurance information through payor contacts via telephone, online resources, or electronic verification systems utilizing accurate plan code and COB order. Obtains limited clinical data based on service required. Collects and updates all necessary data to ensure timely, accurate bill submission to include workers compensation and motor vehicle claims. Provides or obtains signatures on regulatory paperwork as required. Identifies all patient financial responsibilities, calculates estimates, collects liabilities and post payment transactions as appropriate in the ADT system and performs daily reconciliation. Identifies self-pay accounts and documents for follow up by self-pay vendor or financial advocacy department. Delivers positive patient experience. Cooperates with patients, all healthcare personnel, and designated external agencies or vendors. Performs any written or verbal communication necessary to exchange information with designated contacts and promote positive working relationships. Maintains focus on attaining productivity standards and recommends innovative approaches for enhancing performance and productivity when appropriate. Maintain cohesive working relationships with healthcare personnel to communicate pertinent information such as alias name changes and information blocks to prevent release of information. Practices patient confidentiality. Accountable for accurate registration into electronic health record during system downtime with monitoring and reconciliation of every patient for accuracy. Central resource for registration and problem resolution during evenings, weekends, and holidays. Ability to remain calm and professional when faced with stressful situations. Respond to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all circumstances and conditions Adheres to AHN organizational policies and procedures for relevant location and job scope. Completes and/or attends mandatory training and education sessions within approved organizational guidelines and timeframes. Other duties as assigned or requested. QUALIFICATIONS: Required High School/GED or one - three months related experience and/or training; or equivalent combination of education and experience. Experience operating a PC and using software applications One previous year of related experience, preferably within a medical setting, financial services setting, and/or a demanding customer service environment Substitutions None Preferred Medical terminology and insurance knowledge Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at ***************************** California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Join Our Team as a Scheduling Specialist, Associate at UPMC Hillman Cancer Center! Join UPMC Hillman Cancer Center as a Scheduling Specialist, Associate, a vital role in our busy medical oncology office. You'll be at the center of patient care, ensuring treatment schedules run smoothly and supporting patients throughout their journey. _What You'll Do:_ + Coordinate and navigate complex treatment schedules for oncology patients. + Communicate directly with patients and collaborate with clinical team members. + Answer phone calls and manage scheduling in a fast-paced environment. + Build meaningful relationships and provide comfort in a safe, supportive setting. _What We're Looking For:_ + Strong multi-tasking skills to thrive in a high-volume scheduling office. + Ability to work independently while also collaborating effectively with others. + Excellent people skills for face-to-face interactions with patients. + Detail-oriented and organized to ensure accuracy in scheduling. _Why Choose Us?_ + Premier Benefits Package: Enjoy top-tier benefits that support your well-being. + Endless Growth Opportunities: Advance your career with continuous learning and development. + Work-Life Balance: Monday through Friday schedule- no evenings, weekends or holidays! If you're ready to join a team of dedicated Life Changers and make a real difference in patient care, apply today! Responsibilities: + Appointment Coordination: Schedule and manage all chemotherapy, injection, lab, port flush, and related appointments. Ensure MD orders, referrals, and authorizations are secured and processed. + Chart Preparation: Complete all pre-treatment chart prep tasks, including verifying signed orders and treatment authorizations. + Patient Follow-Up: Contact patients regarding missed or canceled appointments, confirm rescheduling in Epic, and reconcile with hospital lists. + Care Liaison: Serve as the point of contact between clinical staff, physicians, and financial coordinators for the scheduling of all treatments & injections. + Patient Communication: Handle all patient calls related to treatment, injection, and lab scheduling or rescheduling. + Front Office Support: Assist with phones, scheduling, chart preparation, coverage as needed.Performs in accordance with system-wide competencies/behaviors. + Performs other duties as assigned. + Act as an advocate for patients by providing guidance, interpretation, and education on scheduling, scheduling resources, registration (directions, parking information, and required preparation for appointment, etc.), and various patient related inquiries. + Attend all Scheduling Services meetings, trainings and educational discussions as scheduled. + Communicate with all managers, supervisors, and team leaders effectively, efficiently, and courteously. + Conduct outbound service calls in accordance with departmental initiatives. Contact patients to discuss their post-discharge appointment requirements, including follow up and coordination of appointments for the patient. + Drive First Call Resolution on every inquiry by completing all necessary outreach calls on behalf of the patient, including interacting with the office staff and department leaders as necessary to ensure the patient-centric experience. + Maintain employee and patient confidentiality at all times. + Provide a World Class patient experience, focusing on Service Excellence and one contact resolution with each and every patient interaction. Assist with the management of the Scheduling Center volume and performance by ensuring efficiency on inbound calls, outreach calls, cohesive written communication, and online interactions. + Provide exemplary customer service by being proactive and responsive to all UPMC Scheduling Services patient and physician requests. + Remain current on all departmental policies, procedures, plan benefit designs, and modifications. + Research inquiries from UPMC Scheduling Services patients, physicians, and office staff, including follow-up, documenting actions required to close out the inquiry in accordance with quality guidelines, as applicable. This includes communicating the issue to the Supervisor and Scheduling Services Leadership. + Review and update the patient's demographic and insurance information to ensure data integrity and revising existing information on patients. Follow up on any incomplete or inaccessible information to ensure complete patient records. + Schedule patient appointments accurately and timely, with a dedication to patient satisfaction and first call resolution while utilizing department protocols to schedule appointments, ensuring the appropriate exam, physician, and timeslot are utilized. Adhere to Scheduling Services guidelines for obtaining patient information while conveying the proper exam instructions and information. + Serve as a mentor to newly hired staff members, role modelling service excellence and a patient-centric experience. html: $component.get FieldValue($data)" id="qualification Int-value" formfieldid="qualification Int" + High School Graduate. + Minimum of one year experience in a Customer Service and / or Call Center Environment Required. + Service Excellence as a way of thinking and the attitude that is portrayed. + Ability to help others embrace the spirit of service and provide a high level of service excellence. Proven success in finding innovative solutions to enhance the patient experience. + Excellent organizational, interpersonal and communication skills, both written and oral. Strong ability to make independent decisions required. + Proficient in Microsoft Office and Excel preferred. + Strong problem-solving abilities necessary to evaluate and address patient / physician inquiries. Must have a desire to help others and portray empathy in all situations. + Demonstrated flexibility and motivation to learn & grow in the role. + Complete and thorough understanding of 'Excellence in Service' requirements. Licensure, Certifications, and Clearances: + Act 34UPMC is an Equal Opportunity Employer/Disability/Veteran

About Sound: Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape - with patients at the center of the universe. Sound Physicians offers a competitive benefits package inclusive of the items below, and more: * Medical insurance, Dental insurance, and Vision insurance * Health care and dependent care flexible spending account * 401(k) retirement savings plan with a company match * Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy * Ten company-paid holidays per year About the Team: The Practice Coordinator works with the Sound Physician's team onsite at the hospital partner daily. This team consists of a Practice Medical Director, Clinicians, and a Clinical Performance Nurse. About the Role: The Practice Coordinator is responsible for daily oversight of administrative responsibility for the Sound site practice. The Practice Coordinator will have a visible presence and involvement with the entire practice team and multiple hospital departments including the Medical Staff Office, community providers and specialty physicians. This position is responsible for contributing to improved workflow processes, communications, and standards, as well as onsite initiatives for operational, financial, and clinical performance. The Details: This is a full-time role working on-site at our practice at Meadville Medical Center in Meadville, PA. Monday - Friday. Start times flexible from 6:00 AM - 8:00 AM. This position is eligible for additional compensation beyond base pay. In this role, you will be responsible for: Practice Operations and Support * General administrative support to medical practice, under the direction of the medical director and practice administrator, if applicable * Providing office management functions to include, but not limited to, all aspects of meeting management, office systems, supplies, practice events * Collaborating with Medical Director and Practice Management Team in developing and maintaining site practice policies and procedures * As applicable to the practice line, facilitating all aspects of the daily patient census/reconciliation and daily multi-disciplinary rounds * Administratively enabling patient care through facilitating home health order workflows, responding to medical records requests, coordinating patient PCP follow up appointments and completion of death certificates * Ensuring all aspects of recruiting are executed, including coordination of onsite interviews with hospital leadership, promoting a positive candidate experience (interviewing and site visits) * Ensuring all aspects of on-boarding and orientation are completed for new clinicians as well as locums & ambassadors * Developing and maintain practice orientation checklists and policies * Ensuring all licensed providers complete their recredentialing in a timely manner and appropriately for their licensing, certificates, and credentials required by Sound and hospital Medical Staff Office. Ensuring compliance with reappointments and monitors state licenses expirables * Ensuring clinicians obtain hospital privileging and payer enrollment is complete prior to patient care * Managing relationship with hospital Medical Staff Office, troubleshooting barriers to on-time starts * Ensuring billing and documentation compliance for the practice * Ensuring clinicians participate in mandatory compliance training and remediation, if required, and that clinicians timely query responses and participation in compliance activities * Participating in all medical group training offered by Sound pertinent to role and responsibilities * Supporting clinicians in open enrollment for benefits on annual basis, demonstrating an understanding of Sound's benefits plan. Supporting clinicians through entry of life event changes in Sound's HR Information System * Providing general support for all Sound software applications * Establishing and maintaining group norms for the practice team, at direction of medical director * Maintaining visual/management boards to support team communications and recognition * Training/mentoring practice coordinators, as requested * Encouraging practice participation in Sound bedside/colleague engagement surveys Staffing Operations * Creating and optimizing clinical schedule, ensuring accurately documented shifts for payroll processing. Promoting practice sustainability with no disruption to patient care 120 days in advance * Reviewing and validating shift and productivity data for appropriate processing by payroll each month Client Retention * Serving as general administrative liaison to hospital executives and staff regarding hospital needs * Coordinating monthly and quarterly meetings and events, both within practice team and with hospital partner leadership, including scheduling, agenda, room/material facilitation, and meeting minutes * Ensuring client facing materials are refreshed with Sound current standards * Maintaining reports/trackers as requested * Ensuring accuracy of PCP database and distribution of PCP list What we are looking for: A successful candidate will have a demonstrated track record of a combination of these values, knowledge, and experience: Values: * Collaboration: Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process * Customer-focus: Puts customer (internal and external) needs first and makes customers their top priority * Eagerness to Learn: Proactively seeks out information, embraces learning new things and enjoys the learning process * Likes people: Genuinely enjoys engaging with and helping others; feels a sense of accomplishment through helping and working with other people * Self-starter: Demonstrates the ability to jump in and start a task or project with limited direction * Resourcefulness: Proactive willingness to utilize available information and tools to figure things out Knowledge: * Intermediate Microsoft Office proficiency (i.e. Outlook, Excel and PowerPoint) * Knowledge of relevant state and federal healthcare regulations * Knowledge of HR information systems and basic HR knowledge Experience: * 1-2 years of administrative support experience, preferably in a hospital or healthcare environment * 1-2 years in customer service Pay Range: $20.00 - $36.00 hourly. Exact pay will be determined based on candidate experience, geographical location, and size/complexity of the program being supported. The starting hourly rate will fall between $20.00 - $25.00 per hour. Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws. This reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment. #SoundBC

The Patient Service Representative plays an integral role in providing excellent customer service to our patients. They are the "face" and initial contact with our patients and assure that appropriate information is obtained, and the exchange is a positive experience. The Patient Service Representative performs patient scheduling tasks and clerically supports physicians in the delivery of quality patient care by following established standards and procedures. THIS IS AN ENTRY LEVEL POSITION MINIMUM QUALIFICATIONS: * A high school diploma or its equivalent is required. * Previous office or customer service experience preferred * Must be a team player with a drive to provide great customer service * Excellent customer relationship skills. * Excellent communication skills. * Previous physician's office experience preferred but not required. * Strong computer skills. * Must be able to prioritize and cope with stress in a positive way. Benefits: * Competitive salary package * Extensive benefit package including medical, dental, vision, and life insurance (Benefits on Day 1!) * Accident & critical illness insurance * Tuition Reimbursement * Short-Term & Long-Term Disability Insurance * Paid Maternity Leave * Employee Assistance Program * Paid Time Off * Employee Wellness Plan that pays you for being healthy * 403(b) and Roth Retirement Plan with company matching * We are a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, which allows you to receive forgiveness of the remaining balance of your Direct Loans after you have made 120 qualifying monthly payments while working full-time for a qualifying employer.

Job Description Description: Patient Registration Specialist/Certified Application Counselor Purpose: The Specialist works effectively as a member of the office team and supports all departments such as medical, behavioral health, dental, billing and medical records, and all other areas to support the mission of the organization. This position gives routine information to the public, greets the public, registers patients, maintains patient records, and assists with insurance information/application/updates/verifications. Job Duties: Experience as a Navigator or Certified Application Counselor (CAC) who assists individuals with application through the NYS Marketplace, preferred. Provide efficient and professional telephone services, transfer calls according to established protocols Participates in daily "planned" discussions with other team members (provider, reception, fellow nurses) to be proactive in the patients care, anticipating their needs prior to a scheduled visit. This meeting is also an opportunity to evaluate goals/discuss other items such as: no-show rates with action plans; acute care calls; additional goals; gaps in care measures; annual PE's; preventive services Educates the patient as to the date and time of this visit. Performs clerical functions for provider within the sphere of responsibility. Assure the readiness of the work area for each working day, open the building at the designated time and have all designated work activities fully operational at the start of business hours Respect and maintain privacy and dignity of agency patients, always ensure patients/TCC guests confidentially Greet patients and agency visitors, direct all people to the appropriate location and services, be courteous, polite and helpful to the public, patient and staff Schedule, register and data enter pertinent patient information thoroughly and in accordance with policies and procedures Performs financial intakes on self-pay/uninsured patients and calculates percent of poverty/eligibility for sliding fee scale Determines insurance, Medicaid and Medicare eligibility; Verifies insurance on all scheduled patients daily Maintains and builds on the general information and knowledge of available resources for patients within the community Explains and assists individuals/community with new patient paperwork/packets and new patient orientation Creates new medical records and retrieves existing medical records by gathering appropriate record folders and contents; assigning and recording new record numbers; verifying existing record numbers; inputting and recording locations to computer; delivering records. Initiates the medical record by creating and processing the patient care record folder. Corrects and communicates patient records problems according to established procedures Retrieves medical records by following chart-out procedures; documenting reasons chart cannot be retrieved. Maintains record availability by processing charts into the department; using chart mark-off procedures; facilitating chart location activities. Keeps health care providers informed by communicating availability or unavailability of the record. Maintains continuity of work operations by documenting and communicating actions, irregularities, and continuing needs. Performs other duties as assigned Send Office Manager a weekly supply order Maintain working relations and cooperatively with staff and public- Contact patients/specialist with referral or med information per clinical staff instruction Recognize and maintain confidentiality of work materials as appropriate Works independently in the absence of supervision; Displays sensitivity to needs of patients, families and co-workers in a non-judgmental fashion. Treats others with consideration, courtesy and respect. Adheres to and implements daily the Chautauqua Centers OSHA Safety program including Blood Born Pathogen Standards, Hazard Communication Standard and TB Exposure Control Policy Plan. Follow TCC's policies and procedures Participates in the maintenance of a clean and safe environment. Remains calm and continues to work effectively in stressful situations. Collect and post fees according to protocols, prepare and balance daily financial registers and submit all appropriate entities. Must plan one's own work such that it is accomplished in the allocated time. Bilingual Staff: Translate for Clinical/Administrative Staff, front desk, and Center forms as needed. Identify outreach and financial opportunities within the community (ie, school, senior, employer) On Occasion attends/conducts community/TCC events, forums, presentations Adheres to the Smoke Free Environment policy. Performs other duties as assigned Education/Skills/Qualifications: High School diploma or equivalent Must have computer knowledge, Microsoft Excel and Word Associate degree from an accredited school is preferred Excellent interpersonal and communication skills One year of work experience in an organization performing duties Computer competency Bilingual in Spanish helpful Correct English usage, grammar, and spelling Basic math skills Operate office equipment. Ability to learn office methods, rules and policies Ability to interact effectively and in a supportive manner with persons of all backgrounds Understand and carry out verbal and written instructions Perform arithmetic calculations Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA) Ability to use sound judgment and independent thinking Ability to establish and maintain positive and effective work relationships with co-workers, patients, providers, vendors, and community Valid driver's license Understanding of Healthcare Market: ie Medicaid, Medicare and Marketplace Understands and is willing to support the Mission of The Chautauqua Center is "To deliver comprehensive high-quality patient-centered health services in the Chautauqua region. Our patient-centered service principals are access, treatment, education, and prevention delivered by friendly and professional clinic and administrative teams". The above statements reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work required that may be inherent in the position. The Chautauqua Center is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.

At Aspen Dental, we put You first, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as a Patient Coordinator, which at Aspen we call Patient Experience Coordinator, you will have the opportunity to give back to communities and positively affect patients' lives. Job Type: Full Time Salary: $17.50 - $19.50 / hour At Aspen Dental, we put You First. We offer: A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match* Career development and growth opportunities with our best-in-class training program to support you at every stage of your career A fun and supportive culture that encourages collaboration and innovation Free Continuous Learning through TAG U How You'll Make a Difference As a Patient Coordinator, you will report to the Manager and perform daily front office tasks and duties to help create lasting impressions and build trust and loyalty with patients. When you join an Aspen Dental practice, you'll participate in a four-week training program to succeed in your role. Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards Provide patient support by scheduling and confirming patient appointments, organizing charts, verifying insurance and payment collection Balance nightly deposits and credit card processing Additional tasks as assigned by the Manager Preferred Qualifications High school diploma or equivalent Strong communication and interpersonal skills with an ethical mindset High regard for time management Organized and detail oriented Must be age 18 or older Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization. *May vary by independently owned and operated Aspen Dental locations. ADMI Corp., d/b/a TAG-The Aspen Group, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

State of Location: Pennsylvania Our Patient Coordinators are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care and world-class customer service. Responsibilities include greeting and checking-in patients, scheduling appointments, answering incoming phone calls, verifying insurance coverage, obtaining necessary authorization, collecting payments, processing new patients, and helping the clinic maintain optimal performance. Ivy's rewarding and supportive work environment allows accelerated growth and development opportunities for all teammates. Join Ivy Rehab's dedicated team where you're not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient. Job Description: Patient Coordinator: 40 hours/week (Full Time) Feasterville, PA Address: 1040 Mill Creek Drive Feasterville, PA 19053 Why Choose Ivy? Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture. Innovative Resources & Mentorship: Access to abundant resources, robust mentorship, and career advice for unparalleled success. Professional Development: Endless opportunities for career advancement through training programs centered on administrative excellence and leadership development. Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes. Incentives Galore: Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans, paid holidays, and bonus incentive opportunities. Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) to strive for excellence in patient care. Empowering Values: Live by values that prioritize teamwork, growth, and serving others. Position Qualifications: 2+ years of administrative experience in a healthcare setting is preferred. Proficiency in Microsoft Office applications such as Excel, Word, and Outlook. Great time management and ability to multi-task in a fast-paced environment. Self-motivated with a drive to exceed patient expectations. Adaptability and positive attitude with fluctuating workloads. Self-motivated with the eagerness to learn and grow. Dedication to exceptional patient outcomes and quality of care. We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits. ivyrehab.com

/PAY The Patient Service Representative plays an integral role in providing excellent customer service to our patients. They are the "face" and initial contact with our patients and assure that appropriate information is obtained, and the exchange is a positive experience. The Patient Service Representative performs patient scheduling tasks and clerically supports physicians in the delivery of quality patient care by following established standards and procedures. MINIMUM QUALIFICATIONS: * A high school diploma or its equivalent is required. * Previous office or customer service experience preferred * Must be a team player with a drive to provide great customer service * Excellent customer relationship skills. * Excellent communication skills. * Previous physician's office experience preferred but not required. * Strong computer skills. * Must be able to prioritize and cope with stress in a positive way. Benefits: * Competitive salary package * Extensive benefit package including medical, dental, vision, and life insurance (Benefits on Day 1!) * Accident & critical illness insurance * Tuition Reimbursement * Short-Term & Long-Term Disability Insurance * Paid Maternity Leave * Employee Assistance Program * Paid Time Off * Employee Wellness Plan that pays you for being healthy * 403(b) and Roth Retirement Plan with company matching * We are a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, which allows you to receive forgiveness of the remaining balance of your Direct Loans after you have made 120 qualifying monthly payments while working full-time for a qualifying employer.

University of Pittsburgh Physicians is hiring a Full-Time Patient Services Representative to help support the Center for Diabetes and Endocrinology under UPMC HBC. Hours: Monday-Friday, between 8:00 am and 5:00 pm, 8-hour shifts Department Details: This full-time role is a part of a fun, fast-paced office with great staff! Come be a part of our team where we work together, and celebrate our achievements together in our work and personal lives! Purpose: A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments. Responsibilities: + Provide a warm greeting for all patients + Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference + Collect copayments and any other applicable patient payments at the point of service + Confirm and/or update patient registration information at checkout + Schedule follow-up appointments within the practice at checkout + Schedule or connect patient to resources to schedule for ancillary services at checkout + Help patients navigate the healthcare system by providing clear and understandable instructions. + Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care. + Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience. + Register patients in Biometrics (fingerprint recognition) program and explain benefits + Promote MyUPMC patient portal and assist patients in registration when applicable + Assist patients in education of financial responsibility and connect them to advocacy resources as needed + Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries + Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations + Appropriately distribute / triage phone calls to other areas and / or clinical providers + Assist with administrative duties in the office including but not limited to scanning of medical records and faxing + Stays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services. + Completion of high school graduate or equivalent is required. + Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred. + Two years of experience in a medical / billing / fiscal or customer service function is preferred. + Knowledge of medical terminology is preferred. + Prior experience with Medipac, Epic, or other health records systems is preferred.Licensure, Certifications, and Clearances: + Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

Department: Quality Reporting Manager: Population Health Administrator Non-Exempt FLSA Level: Varies Revised: 01/05/2026 The Community/Patient Liaison will act as a bridge between The Chautauqua Center and the community, ensuring effective communication and fostering positive relationships. Supervisory Responsibilities: * None Essential Functions/Responsibilities of the Position: * Build and maintain relationships with members of the community, organizations, stakeholders and elected officials. * Plan, develop, implement, and organize events and volunteers to advance the mission and goals of the organization. Collect patient feedback through surveys, interviews and other methods to identify areas for improvement * Develop, implement and evaluate strategies to enhance the patient experience based on feedback and best practices * Collaborate with the QA/Risk Manager to assure patient complaints and concerns are investigated and resolved in a timely manner * Educate TCC staff on patient experience principles and best practices * Foster a supportive and positive work environment * Participate in internal and external committees, boards and other structured meetings. * Collect data on community needs and program impact, preparing reports for the organization. * Organize community outreach programs and coordinate special events that will promote services, or ideas of the organization while collaborating with internal departments. * Use social media to coordinate community relations. * Draft and distribute/publish various content pieces that promote the company, as well as individuals or groups within the company. * Select positive publicity materials and distribute them through a variety of channels. * Respond to inquiries and concerns from community members and other interested parties; when needed, recruit a knowledgeable spokesperson or information source to assist. * Plan, coordinate, and execute special events * Other duties as assigned. Position Qualifications: EDUCATION: * High School Diploma or equivalent General Education Development (GED) certificate * Bachelor's degree in communication or public relations preferred EXPERIENCE (Years & Certifications): * Minimum 2 years' experience in community engagement or public relations SKILLS: * Excellent verbal, including public speaking and written communication skills. * Ability to work well under pressure and manage sensitive subjects with tact, kindness, and professionalism. * Superior interpersonal skills and ability to work extremely well as part of a team. * Ability to evaluate cost of a program and compare it to the benefits for the organization. * Proficient in Microsoft Office Suite or related software. * Excellent organizational skills, with an ability to prioritize important projects while working independently. * Ability to work well under pressure and manage sensitive subjects with tact, kindness, and professionalism. Position Requirements and Working Conditions: Physical Activities Frequency (N) Never - 0%, (O) Occasionally - 50% or (C) Constantly - 100% Ascending or descending stairs and the like. O Remaining in a stationary position, often standing or sitting for prolonged periods. C Moving about to accomplish tasks. O Communicating with others to exchange information. C Repeating motions that may include the wrists, hands and/or fingers. C Travel to meet with various stakeholders O Assess risk, detect risk factors for site safety purposes through being aware of surrounding environment, individuals, noises, observations, etc. O Environmental Conditions Frequency (N) Never - 0%, (O) Occasionally - 50% or (C) Constantly - 100% Low temperatures. O High temperatures. O Outdoor elements such as precipitation and wind. O Noisy environments. O Hazardous conditions. N Poor ventilation. N Small and/or enclosed spaces. O Adverse environmental conditions expected. O Physical Demands Frequency (N) Never - 0%, (O) Occasionally - 50% or (C) Constantly - 100% Sedentary work that primarily involves sitting/standing. O Light work that includes moving objects up to 20 pounds. O Medium work that includes moving objects up to 50 pounds. O Heavy work that includes moving objects up to 100 pounds or more. N EEO Statement The Chautauqua Center is an Equal Opportunity Employer and considers all candidates for employment regardless of race, color, national origin, religion, sex, age, disability, citizenship, pregnancy, military status, marital status, sexual orientation, or any other characteristics protected by law.

Description: Patient Registration Specialist/Certified Application Counselor Purpose: The Specialist works effectively as a member of the office team and supports all departments such as medical, behavioral health, dental, billing and medical records, and all other areas to support the mission of the organization. This position gives routine information to the public, greets the public, registers patients, maintains patient records, and assists with insurance information/application/updates/verifications. Job Duties: Experience as a Navigator or Certified Application Counselor (CAC) who assists individuals with application through the NYS Marketplace, preferred. Provide efficient and professional telephone services, transfer calls according to established protocols Participates in daily "planned" discussions with other team members (provider, reception, fellow nurses) to be proactive in the patients care, anticipating their needs prior to a scheduled visit. This meeting is also an opportunity to evaluate goals/discuss other items such as: no-show rates with action plans; acute care calls; additional goals; gaps in care measures; annual PE's; preventive services Educates the patient as to the date and time of this visit. Performs clerical functions for provider within the sphere of responsibility. Assure the readiness of the work area for each working day, open the building at the designated time and have all designated work activities fully operational at the start of business hours Respect and maintain privacy and dignity of agency patients, always ensure patients/TCC guests confidentially Greet patients and agency visitors, direct all people to the appropriate location and services, be courteous, polite and helpful to the public, patient and staff Schedule, register and data enter pertinent patient information thoroughly and in accordance with policies and procedures Performs financial intakes on self-pay/uninsured patients and calculates percent of poverty/eligibility for sliding fee scale Determines insurance, Medicaid and Medicare eligibility; Verifies insurance on all scheduled patients daily Maintains and builds on the general information and knowledge of available resources for patients within the community Explains and assists individuals/community with new patient paperwork/packets and new patient orientation Creates new medical records and retrieves existing medical records by gathering appropriate record folders and contents; assigning and recording new record numbers; verifying existing record numbers; inputting and recording locations to computer; delivering records. Initiates the medical record by creating and processing the patient care record folder. Corrects and communicates patient records problems according to established procedures Retrieves medical records by following chart-out procedures; documenting reasons chart cannot be retrieved. Maintains record availability by processing charts into the department; using chart mark-off procedures; facilitating chart location activities. Keeps health care providers informed by communicating availability or unavailability of the record. Maintains continuity of work operations by documenting and communicating actions, irregularities, and continuing needs. Performs other duties as assigned Send Office Manager a weekly supply order Maintain working relations and cooperatively with staff and public- Contact patients/specialist with referral or med information per clinical staff instruction Recognize and maintain confidentiality of work materials as appropriate Works independently in the absence of supervision; Displays sensitivity to needs of patients, families and co-workers in a non-judgmental fashion. Treats others with consideration, courtesy and respect. Adheres to and implements daily the Chautauqua Centers OSHA Safety program including Blood Born Pathogen Standards, Hazard Communication Standard and TB Exposure Control Policy Plan. Follow TCC's policies and procedures Participates in the maintenance of a clean and safe environment. Remains calm and continues to work effectively in stressful situations. Collect and post fees according to protocols, prepare and balance daily financial registers and submit all appropriate entities. Must plan one's own work such that it is accomplished in the allocated time. Bilingual Staff: Translate for Clinical/Administrative Staff, front desk, and Center forms as needed. Identify outreach and financial opportunities within the community (ie, school, senior, employer) On Occasion attends/conducts community/TCC events, forums, presentations Adheres to the Smoke Free Environment policy. Performs other duties as assigned Education/Skills/Qualifications: High School diploma or equivalent Must have computer knowledge, Microsoft Excel and Word Associate degree from an accredited school is preferred Excellent interpersonal and communication skills One year of work experience in an organization performing duties Computer competency Bilingual in Spanish helpful Correct English usage, grammar, and spelling Basic math skills Operate office equipment. Ability to learn office methods, rules and policies Ability to interact effectively and in a supportive manner with persons of all backgrounds Understand and carry out verbal and written instructions Perform arithmetic calculations Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA) Ability to use sound judgment and independent thinking Ability to establish and maintain positive and effective work relationships with co-workers, patients, providers, vendors, and community Valid driver's license Understanding of Healthcare Market: ie Medicaid, Medicare and Marketplace Understands and is willing to support the Mission of The Chautauqua Center is "To deliver comprehensive high-quality patient-centered health services in the Chautauqua region. Our patient-centered service principals are access, treatment, education, and prevention delivered by friendly and professional clinic and administrative teams". The above statements reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work required that may be inherent in the position. The Chautauqua Center is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.

Purpose: Do you enjoy providing customer service? Do you have healthcare experience? UPMC Corporate Services is hiring a limited part-time Emergency Department Patient Services Representative to support both Horizon Greenville and Horizon Shenango. This role would work a minimum of 16 hours per week with the ability to pick up additional available shifts. The schedule is varying weekdays, weekends, and holidays, with 1 12-hour shift, varying between 7:00am-7:30pm, 9:00am-9:30pm, and 7:00pm-7:00am, and 1 4-hour shift during one of the beforementioned shifts. An Emergency Department Patient Services Representative is responsible for welcoming patients upon arrival and promoting the usage of new and emerging consumer-friendly technologies. They also educate patients on their copayments and financial obligations, collect payments when applicable, and connect patients to financial advocacy resources when appropriate. Additionally, this role updates patient's demographics and insurance coverage information, all while promoting an overall culture of service excellence If you have strong customer services skills and are looking for a position that ensures that patients and family members have the desired UPMC Experience, apply today! Responsibilities: + Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system. + Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy. + Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays. + Confirm insurance eligibility, accountable for third party reimbursement and coordination of benefits to support a seamless billing process. + Counsel patients regarding insurance coverage and expected financial liability. + Collect and record patient payments including co-payments, co-insurance, and deductibles on the day of service. + Provide a warm greeting for all patients. + Support and contribute to UPMC core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. + Incorporate acts of dignity and respect in daily interactions. + Proper patient identification to start clinical record (utilizing biometrics if applicable). + Facilitator of financial gatekeeping with clinical partners. + Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts. + Obtain or update necessary demographic and insurance related information. + Work independently to perform a timely patient interview and registration for services at the bed side. + Generate and complete all applicable forms and necessary communications. + Obtain applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality. + Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities. + Anticipate and respond to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances. + Completion of High School graduate or equivalent. + 2 years' experience in healthcare or 1 year in a medical/billing/fiscal setting or 6 months in a UPMC Patient Access position preferred. + Medical terminology knowledge, third party health care coverage experience and strong understanding of managed care regulations are preferred. + Experience with personal computer-based applications and other various office equipment and proficient typing skills. + Excellent interpersonal, written and verbal communication skills are required. + Initiative to work productively with minimal supervision. + Able to work well under pressure.Licensure, Certifications, and Clearances: + Act 34UPMC is an Equal Opportunity Employer/Disability/Veteran

Job Description Description: Patient Registration Specialist/Certified Application Counselor Purpose: The Specialist works effectively as a member of the office team and supports all departments such as medical, behavioral health, dental, billing and medical records, and all other areas to support the mission of the organization. This position gives routine information to the public, greets the public, registers patients, maintains patient records, and assists with insurance information/application/updates/verifications. Job Duties: Experience as a Navigator or Certified Application Counselor (CAC) who assists individuals with application through the NYS Marketplace, preferred. Provide efficient and professional telephone services, transfer calls according to established protocols Participates in daily "planned" discussions with other team members (provider, reception, fellow nurses) to be proactive in the patients care, anticipating their needs prior to a scheduled visit. This meeting is also an opportunity to evaluate goals/discuss other items such as: no-show rates with action plans; acute care calls; additional goals; gaps in care measures; annual PE's; preventive services Educates the patient as to the date and time of this visit. Performs clerical functions for provider within the sphere of responsibility. Assure the readiness of the work area for each working day, open the building at the designated time and have all designated work activities fully operational at the start of business hours Respect and maintain privacy and dignity of agency patients, always ensure patients/TCC guests confidentially Greet patients and agency visitors, direct all people to the appropriate location and services, be courteous, polite and helpful to the public, patient and staff Schedule, register and data enter pertinent patient information thoroughly and in accordance with policies and procedures Performs financial intakes on self-pay/uninsured patients and calculates percent of poverty/eligibility for sliding fee scale Determines insurance, Medicaid and Medicare eligibility; Verifies insurance on all scheduled patients daily Maintains and builds on the general information and knowledge of available resources for patients within the community Explains and assists individuals/community with new patient paperwork/packets and new patient orientation Creates new medical records and retrieves existing medical records by gathering appropriate record folders and contents; assigning and recording new record numbers; verifying existing record numbers; inputting and recording locations to computer; delivering records. Initiates the medical record by creating and processing the patient care record folder. Corrects and communicates patient records problems according to established procedures Retrieves medical records by following chart-out procedures; documenting reasons chart cannot be retrieved. Maintains record availability by processing charts into the department; using chart mark-off procedures; facilitating chart location activities. Keeps health care providers informed by communicating availability or unavailability of the record. Maintains continuity of work operations by documenting and communicating actions, irregularities, and continuing needs. Performs other duties as assigned Send Office Manager a weekly supply order Maintain working relations and cooperatively with staff and public- Contact patients/specialist with referral or med information per clinical staff instruction Recognize and maintain confidentiality of work materials as appropriate Works independently in the absence of supervision; Displays sensitivity to needs of patients, families and co-workers in a non-judgmental fashion. Treats others with consideration, courtesy and respect. Adheres to and implements daily the Chautauqua Centers OSHA Safety program including Blood Born Pathogen Standards, Hazard Communication Standard and TB Exposure Control Policy Plan. Follow TCC's policies and procedures Participates in the maintenance of a clean and safe environment. Remains calm and continues to work effectively in stressful situations. Collect and post fees according to protocols, prepare and balance daily financial registers and submit all appropriate entities. Must plan one's own work such that it is accomplished in the allocated time. Bilingual Staff: Translate for Clinical/Administrative Staff, front desk, and Center forms as needed. Identify outreach and financial opportunities within the community (ie, school, senior, employer) On Occasion attends/conducts community/TCC events, forums, presentations Adheres to the Smoke Free Environment policy. Performs other duties as assigned Education/Skills/Qualifications: High School diploma or equivalent Must have computer knowledge, Microsoft Excel and Word Associate degree from an accredited school is preferred Excellent interpersonal and communication skills One year of work experience in an organization performing duties Computer competency Bilingual in Spanish helpful Correct English usage, grammar, and spelling Basic math skills Operate office equipment. Ability to learn office methods, rules and policies Ability to interact effectively and in a supportive manner with persons of all backgrounds Understand and carry out verbal and written instructions Perform arithmetic calculations Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA) Ability to use sound judgment and independent thinking Ability to establish and maintain positive and effective work relationships with co-workers, patients, providers, vendors, and community Valid driver's license Understanding of Healthcare Market: ie Medicaid, Medicare and Marketplace Understands and is willing to support the Mission of The Chautauqua Center is "To deliver comprehensive high-quality patient-centered health services in the Chautauqua region. Our patient-centered service principals are access, treatment, education, and prevention delivered by friendly and professional clinic and administrative teams". The above statements reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work required that may be inherent in the position. The Chautauqua Center is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.

Description: Patient Registration Specialist/Certified Application Counselor Purpose: The Specialist works effectively as a member of the office team and supports all departments such as medical, behavioral health, dental, billing and medical records, and all other areas to support the mission of the organization. This position gives routine information to the public, greets the public, registers patients, maintains patient records, and assists with insurance information/application/updates/verifications. Job Duties: * Experience as a Navigator or Certified Application Counselor (CAC) who assists individuals with application through the NYS Marketplace, preferred. * Provide efficient and professional telephone services, transfer calls according to established protocols * Participates in daily "planned" discussions with other team members (provider, reception, fellow nurses) to be proactive in the patients care, anticipating their needs prior to a scheduled visit. This meeting is also an opportunity to evaluate goals/discuss other items such as: no-show rates with action plans; acute care calls; additional goals; gaps in care measures; annual PE's; preventive services * Educates the patient as to the date and time of this visit. * Performs clerical functions for provider within the sphere of responsibility. * Assure the readiness of the work area for each working day, open the building at the designated time and have all designated work activities fully operational at the start of business hours * Respect and maintain privacy and dignity of agency patients, always ensure patients/TCC guests confidentially * Greet patients and agency visitors, direct all people to the appropriate location and services, be courteous, polite and helpful to the public, patient and staff * Schedule, register and data enter pertinent patient information thoroughly and in accordance with policies and procedures * Performs financial intakes on self-pay/uninsured patients and calculates percent of poverty/eligibility for sliding fee scale * Determines insurance, Medicaid and Medicare eligibility; Verifies insurance on all scheduled patients daily * Maintains and builds on the general information and knowledge of available resources for patients within the community * Explains and assists individuals/community with new patient paperwork/packets and new patient orientation * Creates new medical records and retrieves existing medical records by gathering appropriate record folders and contents; assigning and recording new record numbers; verifying existing record numbers; inputting and recording locations to computer; delivering records. * Initiates the medical record by creating and processing the patient care record folder. * Corrects and communicates patient records problems according to established procedures * Retrieves medical records by following chart-out procedures; documenting reasons chart cannot be retrieved. * Maintains record availability by processing charts into the department; using chart mark-off procedures; facilitating chart location activities. * Keeps health care providers informed by communicating availability or unavailability of the record. * Maintains continuity of work operations by documenting and communicating actions, irregularities, and continuing needs. * Performs other duties as assigned * Send Office Manager a weekly supply order * Maintain working relations and cooperatively with staff and public- Contact patients/specialist with referral or med information per clinical staff instruction * Recognize and maintain confidentiality of work materials as appropriate * Works independently in the absence of supervision; * Displays sensitivity to needs of patients, families and co-workers in a non-judgmental fashion. * Treats others with consideration, courtesy and respect. * Adheres to and implements daily the Chautauqua Centers OSHA Safety program including Blood Born Pathogen Standards, Hazard Communication Standard and TB Exposure Control Policy Plan. * Follow TCC's policies and procedures * Participates in the maintenance of a clean and safe environment. * Remains calm and continues to work effectively in stressful situations. * Collect and post fees according to protocols, prepare and balance daily financial registers and submit all appropriate entities. * Must plan one's own work such that it is accomplished in the allocated time. * Bilingual Staff: Translate for Clinical/Administrative Staff, front desk, and Center forms as needed. * Identify outreach and financial opportunities within the community (ie, school, senior, employer) * On Occasion attends/conducts community/TCC events, forums, presentations * Adheres to the Smoke Free Environment policy. * Performs other duties as assigned Education/Skills/Qualifications: * High School diploma or equivalent * Must have computer knowledge, Microsoft Excel and Word * Associate degree from an accredited school is preferred * Excellent interpersonal and communication skills * One year of work experience in an organization performing duties * Computer competency * Bilingual in Spanish helpful * Correct English usage, grammar, and spelling * Basic math skills * Operate office equipment. * Ability to learn office methods, rules and policies * Ability to interact effectively and in a supportive manner with persons of all backgrounds * Understand and carry out verbal and written instructions * Perform arithmetic calculations * Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA) * Ability to use sound judgment and independent thinking * Ability to establish and maintain positive and effective work relationships with co-workers, patients, providers, vendors, and community * Valid driver's license * Understanding of Healthcare Market: ie Medicaid, Medicare and Marketplace Understands and is willing to support the Mission of The Chautauqua Center is "To deliver comprehensive high-quality patient-centered health services in the Chautauqua region. Our patient-centered service principals are access, treatment, education, and prevention delivered by friendly and professional clinic and administrative teams". The above statements reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work required that may be inherent in the position. The Chautauqua Center is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.