Patient care coordinator jobs in Mississippi - 272 jobs

Essential Duties and Responsibilities: * Achieve operational, financial, and cultural performance results as defined by the Company * Positively contribute to the overall patient experience, with extensive focuses on the Company's PAP patient usage compliance and accessories replenishment goals: * Usage Compliance * Work to achieve Company goals, as well as individual goals defined by the Manager of Patient Engagement * Replenishment Initiative * Work to achieve Company goals, as well as individual goals established by Manager of Patient Engagement * Patient complaints * Reduce or eliminate patient complaints resulting from CROP processes * Communicate complaints to the Manager of Patient Engagement * Develop an acumen for populating reports in the Company's patient management software and using those reports to monitor and contact patients with a goal of encouraging usage and replenishment * Create a favorable experience for every single patient, retaining patients as long-term and/or repeat customers * Encourage high levels of equipment usage compliance for equipment where monitoring is an option through utilization of Patient Management Software reports * Grow Company patient base through utilization of patient management software reports * Ensure patients are enrolled timely in programs that allow the Company to monitor patients in the home regarding equipment usage, benefit, and progress * Utilize existing patient management software to directly contact patients, * such as Resupply calling, to ensure successful outcomes of those call programs. * Obtain strong and measurable consistency in the following categories: * patient equipment utilization * related patient interactions, and patient education * replenishment of accessories to established patients * Build strong relationships with peers and supervisors to help collaboratively achieve the desired outcomes. * Develop and maintain working knowledge of products and services offered by the company, * Maintain professional, polite, and respectful interactions with employees, patients/customers, referrals sources, vendors * Responsible to perform other duties as assigned by management Qualifications: * High school diploma or equivalent * Customer Service experience required * Relevant healthcare or medical billing experience preferred * May be required to obtain additional training, licenses or certifications, depending on job assignments * Excellent communication skills, both written and oral are also required You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. - 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

Singing River Gulfport | Full-Time | Night Shift | 15200 Community Road Gulfport, Mississippi, 39503 United States The Patient Care Coordinator (PCC) assists patients attain, maintain, and restore health when possible. He/She manages a designated clinical area with key responsibilities. The Patient Care Coordinator organizes and facilitates the care of the patients by making and altering assignments based on patient needs, problem solving with the staff, and leading performance improvement projects. Expectation is for all performed duties to be in accordance with Singing River Health System procedures and policies, accreditation organization, and governing guidance and publications for health care employees. DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this intends to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks performed as assigned. Education: Graduate from NLN School of Nursing required. Bachelor of Science in Nursing, preferred. License: Currently licensed to practice as a Registered Nurse in the State of Mississippi. Certifications: All RNs are required to complete and maintain BCLS certification upon hire and/or transfer. RNs working in the below specialty areas are required to complete and maintain certifications as listed: Intensive Care Units - ACLS Emergency Department - ACLS, PALS, TNCC Labor & Delivery - ACLS, NRP (Neonatal Resuscitation) Nursery - NRP (Neonatal Resuscitation) Medical Nursing - OB/GYN - PALS Pediatrics - PALS Cath Lab - ACLS PACU/Recovery - ACLS, PALS Endoscopy - ACLS, PALS RNs have 12 months, from the date they begin working in the specialty area, to acquire the appropriate certification and 18 months to acquire TNCC certification for the Emergency Department. Required to be current and maintain TB certification as applicable to their position and scope of practice. Must have de-escalation training completed by the end of position orientation (90 days); must have appropriate level of de-escalation training. Experience: Two (2) years' experience as a registered nurse preferred. Reports to: Director of Nursing Service/Chief Nursing Officer Supervises: All nursing and clerical staff, including medical assistances as designated by the Patient Care Manager or Administrative Director. Physical Demands: Work is moderately active: involves sitting with frequent requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area. Work involves exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Work involves using many physical motions in performing daily work activities; subject to exposure of body fluids, sputum and tissues, which may carry the hazard of infectious disease. Work involves using repetitive motions: substantial movements of the wrists, hands, and or fingers while operating standard office equipment such as computer keyboard. Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound. Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision. Must be able to be active for extended periods of time without experiencing undue fatigue. Must be able to work schedules assigned with the understanding that changes may be instituted according to the needs of the hospital for off days, shifts or weekends. Mental Demands: Must demonstrate keen mental faculties/assessment and decision making abilities. Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone. Must demonstrate strong written and verbal communication skills. Must possess emotional stability conducive to dealing with high stress levels. Must demonstrate ability to work under pressure and meet deadlines. Attention to detail and the ability to multi-task in complex situations is required. Must have the ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations. Special Demands: Must possess superior customer service skills and professional etiquette. Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word. Must be able to demonstrate appropriate clinical judgment and apply appropriate professional skills to a patient population of all ages.

What are we looking for? Southern Pediatric Therapy Clinic is currently interested in adding a passionate Patient Care Coordinator to join our therapy team. The ideal candidate will possess a growth oriented personality as our team believes in continuously striving to improve both personally and professionally. We believe that the quality of our impact will be dictated by the strength of our team culture. The Patient Care Coordinator is the first person that our patients see when they walk in the clinic and the last person they see when they walk out. You are the face of this team, so we are interested in working with somebody who is personable and excited about creating and maintaining strong relationships with our patients. This is not just another "medical receptionist" position. We take extreme pride in this position because we know how important it is to our success. With that, we have a robust training program that provides with you with all of the tools that you need to be successful here. It is also important to note that we believe in growing together! That means, that there are opportunities to earn a significantly higher income through bonuses and incentives with this company. Therefore, we are looking for somebody who is goal oriented, loves a challenge, and wants to be a HUGE piece of our puzzle. Our expectation is that this candidate will have deep ties in the community and be a promoter of our company. Our belief is that everybody on our team is a promoter, so we are looking to work with somebody who gets excited about being a part of a new adventure and getting the word out in the community. What Sets Our Company Apart? One of our fundamental principles is a belief in, People First. We believe in, not only investing in our patients, but also being intentional about investing in every member of our team. Investing in our people is what allows us to fulfill our purpose, and ultimately, create a bigger impact. Our core values and what our company stands for...... Altruism: People first. Integrity: Do the right thing. Accountability: Own it. Gratitude: Active appreciation. Professionalism: Be the best. What Do We Offer Our Valued Team Members? Competitive compensation and benefit program Student loan repayment program Structured mentorship program for all staff Employee bonus program Leadership program for those who qualify Clinical directorship and/or partnership programs for those who qualify Clinical instructor program for those interested in working with students Paid weekly team meetings Monthly "Therapy Day" meetings Schedule flexibility and a REQUIREMENT to take time off so that you can maintain a healthy work-life balance. Relocation assistance program for those considering relocation to the area. Program development program for those interested in establishing new programs in the clinic. In addition to our employee program, we LOVE TO HAVE FUN. Expect fun outings and celebrations with your team. We set goals, we work hard, we support each other, and we celebrate together when we achieve them. We ask that you would please submit a resume if this aligns with you in any way. Let's jump on a quick call and see if we are a good fit for each other. We are encouraging all growth-minded and fun individuals to apply. We look forward to hearing from you. We invite you to check out our Facebook pages if you are interested in learning more. ********************************* *********************************

Elite Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Crystal Springs, MS. Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? What is a Patient Care Coordinator? A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic. Our Patient Care Coordinators have excellent customer service skills. Patient Care Coordinators learn new things - a lot! The Patient Care Coordinator multitasks in multiple computer programs each day. A day in the life of a Patient Care Coordinator: Greets everyone who enters the clinic in a friendly and welcoming manner. Schedules new referrals received by fax or by telephone from patients, physician offices. Verifies insurance coverage for patients. Collects patient payments. Maintains an orderly and organized front office workspace. Other duties as assigned. Fulltime positions include: Annual paid Charity Day to give back to a cause meaningful to you Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance 3-week Paid Time Off plus paid holidays 401K + company match Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. Responsibilities: Core responsibilities Collect all money due at the time of service Convert referrals into evaluations Schedule patient visits Customer Service Create an inviting clinic atmosphere. Make all welcome calls Monitor and influence arrival rate through creation of a great customer experience Practice Management Manage schedule efficiently Manage document routing Manage personal overtime Manage non-clinical documentation Manage deposits Manage caseload, D/C candidate, progress note, and insurance reporting Monitor clinic inventory Training o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. Complete quarterly compliance training. Qualifications: High School Diploma or equivalent Communication skills - must be able to relate well to Business Office and Field leadership Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision As a member of a team, must possess efficient time management and presentation skills Physical Requirements: This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment. This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed. This position is subject to sedentary work. Constantly sits, with ability to interchange with standing as needed. Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations. Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation. Constantly uses repetitive motions to type. Must be able to constantly view computer screen (near acuity) and read items on screen. Must have ability to comprehend information provided, use judgement to appropriately respond in various situations. Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs. Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder. This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Please do not contact the clinic directly. Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily. CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.

Job Description Ortho Sport and Spine Physicians is a rapidly expanding orthopedic practice, with clinics throughout the United States. The practice specializes in providing state-of-the-art, minimally invasive treatment of complex neck and spine problems, as well as sports related injuries and conditions. The Patient Care Coordinator position is responsible for welcoming patients, setting appointments, and checking patients in and out, while maximizing patient satisfaction and utilization of treatment rooms. We're searching for a compassionate and organized individual to join our exceptional crew. If you have a knack for providing stellar patient care, a passion for helping others, and a desire to grow professionally, keep reading because we have the perfect opportunity for you! Job Title: Patient Care Coordinator Essential Duties and Responsibilities: Welcome patients and visitors by greeting them in person or on the telephone; answering or referring inquiries Optimize patient satisfaction, provider time, and treatment room utilization by checking in the patient in a timely fashion Maintain patient accounts by obtaining, recording, and updating demographic and financial information Schedule patient appointments at the end of the visit Maintain open communication with pre-cert team regarding orders for daily patients Tracking and follow-up with patient cancellations and no shows Performing daily audit of tasks assigned Checking patients in by EMR and verifying demographics and insurance information Following up on outpatient referrals and surgical referrals Provides the patient with printout of appointments Other duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. HIPPA and OSHA compliance; promote a safe work environment at all times Excellent communication skills with the ability to communicate effectively with the patient, medical staff, insurance companies and others as relates to the case Caring demeanor toward patients and co-workers Clinical knowledge and familiarity with medical terminology Working knowledge of computers, fax, copiers and other technology Strong knowledge and understanding of electronic medical records software Prior medical receptionist experience, preferably in an orthopedic setting is a plus Strong administrative skills, with attention to detail in accuracy Bilingual (English/Spanish) is a plus Education/Experience: High School Diploma or GED required Associate or higher degree preferred 1 year medical front desk experience Customer service background Our Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Will work in office spaces and commercial buildings. Ortho Sport and Spine Physicians are not subject to inclement weather or outdoor work. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 20 pounds at times. Ortho Sport and Spine Physicians is an Equal Opportunity Employer and does not discriminate in its employment practices on the basis of race, religion, sex, color, national origin, age, disability, citizenship, genetic information, veteran status, military service, or any other characteristic protected by federal law or Georgia law.

We are looking for a Patient Care Coordinator to join our team! Affordable Dentures & Implants is an opportunity to do what you love and get paid to do it! You will enjoy a fulfilling career like no other and will play a vital role in changing the lives of our patients. Together with our experienced dentists and lab professionals, you can be part of delivering life-changing tooth replacement care to hundreds of thousands of patients every year. JOB PURPOSE: The Patient Care Coordinator creates a welcoming and professional first impression for patients by managing check-in, scheduling, and insurance verification with empathy and accuracy. This role ensures smooth daily operations through organized record-keeping, timely communication, and precise financial processes, supporting both patient care and office efficiency. ESSENTIAL FUNCTIONS: Greet patients professionally and manage check-in and check-out processes. Schedule, confirm, and reschedule appointments via phone and in-office. Verify insurance coverage, enter accurate patient information, and escalate complex issues when needed. Prepare and enter treatment plans and provide basic patient education on next steps. Collect payments at time of service and ensure accurate end-of-day reconciliation. Explain financing options and refunds. Maintain accounts receivable (A/R) collections and follow-through. Answer phones, direct calls, and manage voicemail in a timely manner. Maintain accuracy of patient records and consent forms. Escalate technical or compliance issues as necessary. GENERAL KNOWLEDGE, SKILLS & ABILITIES: Excellent communication and interpersonal skills. Basic knowledge of scheduling and insurance verification. Ability to multitask in busy office environments. Strong attention to detail, accuracy, and organization. Professional, empathetic demeanor with patients. Willingness to learn new systems and processes. Demonstrated ability to maintain patient satisfaction while resolving escalations. Educational Requirements: High school diploma or equivalent required. Customer service or healthcare front office experience preferred. Training in insurance verification or dental and/or healthcare software a plus. Bilingual preferred but not required.

Ortho Sport and Spine Physicians is a rapidly expanding orthopedic practice, with clinics throughout the United States. The practice specializes in providing state-of-the-art, minimally invasive treatment of complex neck and spine problems, as well as sports related injuries and conditions. The Patient Care Coordinator position is responsible for welcoming patients, setting appointments, and checking patients in and out, while maximizing patient satisfaction and utilization of treatment rooms. We're searching for a compassionate and organized individual to join our exceptional crew. If you have a knack for providing stellar patient care, a passion for helping others, and a desire to grow professionally, keep reading because we have the perfect opportunity for you! Job Title: Patient Care Coordinator Essential Duties and Responsibilities: * Welcome patients and visitors by greeting them in person or on the telephone; answering or referring inquiries * Optimize patient satisfaction, provider time, and treatment room utilization by checking in the patient in a timely fashion * Maintain patient accounts by obtaining, recording, and updating demographic and financial information * Schedule patient appointments at the end of the visit * Maintain open communication with pre-cert team regarding orders for daily patients * Tracking and follow-up with patient cancellations and no shows * Performing daily audit of tasks assigned * Checking patients in by EMR and verifying demographics and insurance information * Following up on outpatient referrals and surgical referrals * Provides the patient with printout of appointments * Other duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * HIPPA and OSHA compliance; promote a safe work environment at all times * Excellent communication skills with the ability to communicate effectively with the patient, medical staff, insurance companies and others as relates to the case * Caring demeanor toward patients and co-workers * Clinical knowledge and familiarity with medical terminology * Working knowledge of computers, fax, copiers and other technology * Strong knowledge and understanding of electronic medical records software * Prior medical receptionist experience, preferably in an orthopedic setting is a plus * Strong administrative skills, with attention to detail in accuracy * Bilingual (English/Spanish) is a plus Education/Experience: * High School Diploma or GED required * Associate or higher degree preferred * 1 year medical front desk experience * Customer service background Our Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Will work in office spaces and commercial buildings. Ortho Sport and Spine Physicians are not subject to inclement weather or outdoor work. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Prolonged periods sitting at a desk and working on a computer. * Must be able to lift up to 20 pounds at times. Ortho Sport and Spine Physicians is an Equal Opportunity Employer and does not discriminate in its employment practices on the basis of race, religion, sex, color, national origin, age, disability, citizenship, genetic information, veteran status, military service, or any other characteristic protected by federal law or Georgia law.

Job DescriptionSalary: $17-$19 per hour HireUp is looking for aPatient Care Coordinator located in Statesville, NC. If you enjoy helping others and being the "face" of an organization this position is for you! Our client has an immediate need for a full-time PCC to work in office. This position is responsible for attending patients on the phone and in person, verifying patient insurance, providing information to patients, and documenting collection of medical information, coordinate and organize appointments and documentation to facilitate the smooth running of the office and support delivery of quality patient care. Must have good phone and written skills and be able to work in a fast-paced environment. The expectation of this position is to provide a first-class service experience, with every patient/physician interaction. Essential Duties: Answer telephones in a professional manner. Schedule and confirm patient appointments, schedule new appointments / referrals and follow-up appointments. From time-to-time assist in cross coverage of telephones for other locations. Obtain all patient demographics and insurance information to input into the Practice Management system (OPIE). Request the necessary medical records from the referring physician. Verify eligibility of patient insurance, to ensure DME (Orthotic & Prosthetics) services are covered by insurance provider. Greet patient upon arrival, obtain new patient intake forms or verify all information on file is current (phone/address/insurance), current HIPAA on file. Scan patient insurance and photo ID information. Provide patients with required forms for signature (HIPAA, Financial Responsibility form, etc). Prepare Service Estimates to determine the patients financial responsibility. Provide pertinent information to patients regarding their benefit coverage. Counsel the patient of any financial arrangements such as deductibles, co-insurance, or non-covered items based on the estimate generated in OPIE. Collect patient payments or offer payment plan (Prosthetic only). Responsible for keeping all patient details and information orderly, confidential, current and HIPAA compliant at all times. Ensure cleanliness of waiting area. Deposit payments into appropriate bank account. General clerical duties such as scheduling, filing, photo copying, data entry, scanning as assigned. Open mail and distribute to appropriate parties. Prepare patient charts for pre-authorization and insurance authorizations. Obtain purchase order (PO) authorizations for Workers Comp and VA patients. Comply with Compliance Phase 1 and Phase 2 protocols. Experience Requirements: Minimum of one (1) year of job-related experience in a medical office. Experience with one (1) year in insurance verification. Knowledge of PPO, HMO, Advantage Plans, Government Health Plans, and regulations OPIE knowledge preferred. Ability to operate most standard office equipment. Attention to detail in composing, typing, and proofing materials, establishing priorities, and meeting deadlines. Good to excellent spelling, grammar, and written communication skills. Excellent telephone and oral communication skills. Ability to maintain a high level of confidentiality. Ability to read, write, speak, and understand the English language fluently. Employment contingent upon clear criminal history/drug screening record. Bilingual in Spanish preferred. Education Requirements: High school diploma or equivalent. Position Type/Expected Hours of Work: Maintain a professional appearance as this position is the first impression of the company. This is a full-time position, and regular hours of work and days are Monday through Friday, 8:30 am to 5 pm.

Elite Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Clinton, MS. Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? What is a Patient Care Coordinator? A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic. Our Patient Care Coordinators have excellent customer service skills. Patient Care Coordinators learn new things - a lot! The Patient Care Coordinator multitasks in multiple computer programs each day. A day in the life of a Patient Care Coordinator: Greets everyone who enters the clinic in a friendly and welcoming manner. Schedules new referrals received by fax or by telephone from patients, physician offices. Verifies insurance coverage for patients. Collects patient payments. Maintains an orderly and organized front office workspace. Other duties as assigned. Fulltime positions include: Annual paid Charity Day to give back to a cause meaningful to you Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance 3-week Paid Time Off plus paid holidays 401K + company match Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. Responsibilities: Core responsibilities Collect all money due at the time of service Convert referrals into evaluations Schedule patient visits Customer Service Create an inviting clinic atmosphere. Make all welcome calls Monitor and influence arrival rate through creation of a great customer experience Practice Management Manage schedule efficiently Manage document routing Manage personal overtime Manage non-clinical documentation Manage deposits Manage caseload, D/C candidate, progress note, and insurance reporting Monitor clinic inventory Training o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. Complete quarterly compliance training. Qualifications: High School Diploma or equivalent Communication skills - must be able to relate well to Business Office and Field leadership Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision As a member of a team, must possess efficient time management and presentation skills Physical Requirements: This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment. This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed. This position is subject to sedentary work. Constantly sits, with ability to interchange with standing as needed. Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations. Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation. Constantly uses repetitive motions to type. Must be able to constantly view computer screen (near acuity) and read items on screen. Must have ability to comprehend information provided, use judgement to appropriately respond in various situations. Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs. Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder. This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Please do not contact the clinic directly. Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily. CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM

Coordinates interdepartmental activities for Quality Management and Point of Care laboratory testing by monitoring staff training, competencies, and compliance with applicable regulatory agencies. Staff is also responsible for recommending and evaluating technical methods and procedures as well as executing effective and efficient Laboratory operations. Responsibilities Coordinates interdepartmental activities for Point of Care Laboratory Testing. Monitors staff training and competencies. Preforms quality control, proficiency testing and routine instrument maintenance.. Evaluates positive patient identification to reduce analytical and post-analytical error and/or adverse patient outcomes. Assesses, evaluates and draws appropriate conclusions. Evaluates technical methods and procedures. Executes effective and efficient Laboratory operations. Supports life long learning Completes assigned goals. Quality - Provides overall technical and supervisory direction to ensure that laboratory services comply with standards established by IHS Laboratory Services, CAP, AABB, FDA, OSHA, AND JCAHO and other regulatory services. Specifications Experience Minimum Required 4 years experience as Medical Technologist Preferred/Desired Hospital experience preferred. Education Minimum Required BS in Medical Technology. State licensure and/or national registration or certification in concordance with current Federal and/or State regulations. Preferred/Desired Training Minimum Required State licensure and/or national registration or certification in concordance with current Federal and/or State regulations Preferred/Desired NAACLS program completed or experience as required. Special Skills Minimum Required Basic computer literacy Preferred/Desired Licensure Minimum Required ASCP;NCA;AMT Preferred/Desired ASCP

**We are looking for a Patient Care Coordinator to join our team!** **Affordable Dentures & Implants is an** opportunity to do what **you** love and get paid to do it! You will enjoy a fulfilling career like no other and will play a vital role in changing the lives of our patients. Together with our experienced dentists and lab professionals, you can be part of delivering life-changing tooth replacement care to hundreds of thousands of patients every year. **JOB PURPOSE:** The Patient Care Coordinator creates a welcoming and professional first impression for patients by managing check-in, scheduling, and insurance verification with empathy and accuracy. This role ensures smooth daily operations through organized record-keeping, timely communication, and precise financial processes, supporting both patient care and office efficiency. **ESSENTIAL FUNCTIONS:** + Greet patients professionally and manage check-in and check-out processes. + Schedule, confirm, and reschedule appointments via phone and in-office. + Verify insurance coverage, enter accurate patient information, and escalate complex issues when needed. + Prepare and enter treatment plans and provide basic patient education on next steps. + Collect payments at time of service and ensure accurate end-of-day reconciliation. + Explain financing options and refunds. + Maintain accounts receivable (A/R) collections and follow-through. + Answer phones, direct calls, and manage voicemail in a timely manner. + Maintain accuracy of patient records and consent forms. + Escalate technical or compliance issues as necessary. **GENERAL KNOWLEDGE, SKILLS & ABILITIES:** + Excellent communication and interpersonal skills. + Basic knowledge of scheduling and insurance verification. + Ability to multitask in busy office environments. + Strong attention to detail, accuracy, and organization. + Professional, empathetic demeanor with patients. + Willingness to learn new systems and processes. + Demonstrated ability to maintain patient satisfaction while resolving escalations. **Educational Requirements:** + High school diploma or equivalent required. + Customer service or healthcare front office experience preferred. + Training in insurance verification or dental and/or healthcare software a plus. + Bilingual preferred but not required. **Benefits** We care about our employees and understand the hard work that goes into providing the best-in-class patient care. You will be provided the **training** needed to provide you with the support you need to do your job well. **Additional benefits include** , group medical and dental insurance, vision insurance, life insurance, flexible spending (health and dependent care), 401(k), 9 paid holidays off, 10 days of vacation, and 5 additional PTO days. We also offer ancillary benefits to include hospital indemnity, accident, and critical illness insurance options. **About Affordable Care** Founded in 1975, today Affordable Care, LLC is America's largest dental support organization (DSO) focused on tooth replacement services, serving more than 400 dental practices across the United States. Supported practices primarily concentrate on extractions, dentures, implants, and fixed arches, with some practices housing an on-site laboratory to enable same-day dental services. **Affordable Care is the DSO for several top dental brands including, but not limited to, Affordable Dentures & Implants, DDS Dentures + Implant Solutions, and Advanced Dental Implant Centers.** From the Affordable Care Support Center, located in North Carolina's Research Triangle Park, along with field-based teams, Affordable Care provides business expertise and support services to dental practices, taking care of non-clinical duties so dentists can focus on treating patients (visit affordablecare.com ). **Job Details** **Pay Type** **Hourly** **Job Category** **Practice Staff**

Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. Responsible for scheduling, cancelling, rescheduling and registering of outpatient visits and procedures for multiple ambulatory clinics, by collecting all necessary information for schedule and registration preparation. MINIMUM QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. High School diploma or equivalent. 2. State criminal background check and Federal (if applicable), as required for regulated areas. CORE JOB DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned. 1. Checks in and Checks out patients in accordance with Scheduling/Registration guidelines, with the ability to prioritize according to the patient's needs. 2. Obtain and verify patient guarantor information a minimum of once a year to ensure that the patient record is up-to-date. If a referral or authorization is needed we generate the referral at this time. 3. Schedules and registers patients/customers based on scheduling guidelines and medical appropriateness within the appropriate clinic. 4. Assures upon check out all follow up appointments & testing are coordinated with the patient. 5. Obtaining and collecting all necessary information from the patient/customer to schedule and register the patient for an appointment. 6. Identifies and communicates need for scheduling modifications and development. 7. Notifying appropriate personnel of any scheduling change due to patient cancellation in a timely fashion. 8. Receives and responds to patient and staff needs and complaints appropriately within the realm of the "patient care" environment, involving department supervisors and patient representatives as needed. 9. Consults with referring physician's office to ensure written and/or electronic orders exist and obtain them as needed. Verifies upon receiving for completeness of the written orders and notes. Make documentation that outside orders are requested. 10. Responsible for collecting all time of service payments and copayments for patients in the check-in or check-out process. 11. Upon end of day, responsible for reconciling cash drawer and all contents. Responsible for reporting any discrepancies within the cash drawer to the Supervisor or Manager. 12. Responsible for collecting all signatures on waivers for managed care at the point of check in. 13. Completes Workques as needed in a timely fashion along with daily tasks according to the scheduling area working in. 14. Responds to all patient communication in a timely manner. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Ability to sit for extended periods of time. WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Standard office environment. SKILLS AND ABILITIES: 1. Strong written and verbal communication skills. Additional Job Description: Scheduled Weekly Hours: 40 Shift: Exempt/Non-Exempt: United States of America (Non-Exempt) Company: WVUH West Virginia University Hospitals Cost Center: 8801 WVUH Ambulatory Registration Address: 6040 University Town Center Drive Morgantown West Virginia Equal Opportunity Employer West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

• Welcome patient and family members in a professional and friendly manner. Contact nursing staff for emergency medical needs. • Interview patients to obtain all necessary demographic, insurance, emergency contact information. • Go into patient rooms or exam rooms as required to gather all necessary registration information and documents. • Scan copies of picture ID and insurance card(s) into account. • Verify all insurance coverages. • Assign insurance plans accurately in the account. • Ensure that all necessary signatures are obtained. • Ensure that a patient wrist band is placed on the patient's wrist. • Answer any questions and explain policies regarding services, charges, insurance billing and payment of account. • Produce paperwork for each patient for distribution to appropriate departments. Align pertinent documents for establishing the patient's medical record and financial file. • Ensure charts are complete and accurate. • All other duties, as assigned. KNOWLEDGE, SKILLS & ABILITIES • Communication - communicates clearly and concisely, verbally and in writing • Customer Service - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding customer expectations. Maintain calm at all times, even when dealing with angry or unreasonable people. • Interpersonal skills - able to work effectively with other employees, patients and external parties. • Registrar is cross trained on Outpatient Registrar and ER Registrar duties. • PC skills - demonstrates efficiency in PC applications, as required. • Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems. • Basic skills - able to perform basic mathematical calculations, balance and reconcile cash drawer, use correct grammar & spelling and transcribe accurately. EDUCATION High school diploma or GED required. EXPERIENCE At least one year of registration experience preferred. Good computer skills are required. CERTIFICATE/LICENSE - N/APHYSICAL DEMANDS/WORKING CONDITIONS - Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Requires lifting papers or boxes up to 50 lbs. occasionally. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people.

Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proactive by nature? Do you have a passion for health and wellness and love sales? If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career. We have continued to advance the quality and availability of Chiropractic care in the Wellness industry. Competitive Pay $-14-18/hr + Bonus What we are looking for in YOU and YOUR skillset! Driven to climb the company ladder! Possess a winning attitude! Have a high school diploma or equivalent (GED). Complete transactions using point of sale software and ensure all patient accounts are current and accurate Have strong phone and computer skills. Have at least one year of previous Sales Experience. Participate in marketing/sales opportunities to help attract new patients into our clinics Be able to prioritize and perform multiple tasks. Educate Patients on wellness offerings and services Share personal Chiropractic experience and stories Work cohesively with others in a fun and fast-paced environment. Have a strong customer service orientation and be able to communicate effectively with members and patients. Manage the flow of patients through the clinic in an organized manner Essential Responsibilities Providing excellent services to members and patients. The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals. Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor. Answering phone calls. Re-engaging inactive members. Staying updated on membership options, packages and promotions. Recognizing and supporting team goals and creating and maintaining positive relationships with team members. Maintain the cleanliness of the clinic and organization of workspace Confident in presenting and selling memberships and visit packages Keeping management apprised of member concerns and following manager's policies, procedures and direction. Willingness to learn and grow Accepting constructive criticism in a positive manner and using it as a learning tool. Office management or marketing experience a plus! Able to stand and/or sit for long periods of time Able to lift up to 50 pounds Upholding The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY About The Joint Chiropractic The Joint Corp. revolutionized access to chiropractic care when it introduced its retail healthcare business model in 2010. Today, it is the nation's largest operator, manager and franchisor of chiropractic clinics through The Joint Chiropractic network. The company is making quality care convenient and affordable, while eliminating the need for insurance, for millions of patients seeking pain relief and ongoing wellness. With more than 700 locations nationwide and nearly 11 million patient visits annually, The Joint Chiropractic is a key leader in the chiropractic industry. Ranked number one on Forbes' 2022 America's Best Small Companies list, number three on Fortune's 100 Fastest-Growing Companies list and consistently named to Franchise Times “Top 400+ Franchises” and Entrepreneur's “Franchise 500 ” lists, The Joint Chiropractic is an innovative force, where healthcare meets retail. For more information, visit ***************** Business Structure The Joint Corp. is a franchisor of clinics and an operator of clinics in certain states. In Arkansas, California, Colorado, District of Columbia, Florida, Illinois, Kansas, Kentucky, Maryland, Michigan, Minnesota, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Washington, West Virginia and Wyoming, The Joint Corp. and its franchisees provide management services to affiliated professional chiropractic practices. You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.

The Patient Access Representative facilitates a welcome and easy access to the facility and is responsible for establishing an encounter for any patient who meets the guidelines for hospital service. The PAR ensures that all data entry is accurate, including demographic and financial information for each account. The PAR has numerous procedural requirements, including data elements, insurance verification, and authorization for services; collections for all patient portions including prior balances; and balancing of cash at shift end. The PAR communicates directly with patients and families, physicians, nurses, insurance companies, and third party payers. The PAR has the ability to, and serves as, team lead, lean Process improvement participant, new hire preceptor/mentor and/or auditor for regulatory and billing compliance. * Customer Service * Effectively meets customer needs, builds productive customer relationships, and takes responsibility for customer satisfaction and loyalty. * Represents the Patient Access department in a professional, courteous manner at ALL times. * Asks patients if they may have special needs. * Calls patients by name. * Greets patients in a courteous and professional manner. * Quality * Adheres to the Passport accuracy percentage rate of 97.5 or above on a consistent basis when registering accounts. * Supports the flexible needs of the department to accommodate patient volume in all areas of the hospital. This may require assignment to another area of the department, and shift change. * Supports the department in achieving established performance targets. * Completes training required as needed. * Demonstrates reliability and dependability by reporting to work when scheduled. * Financial Collections * Calculates and collects the estimated patient portion, based on benefits and contract reimbursement as well as prior balances. * Utilizes appropriate language and behavior to collect patient financial responsibility. * Collects co-payments, deductibles, deposits and/or amounts due on previous accounts. * Demonstrates knowledge and ability to review notes on all pre-admitted accounts and discuss with customer in a courteous and professional manner. * Demonstrates knowledge and ability to review and explain previous accounts. * Demonstrates knowledge and ability to complete account acknowledgement forms when appropriate. * Collects cash, prints receipts, and balances cash drawers. * Insurance and Benefits Knowledge * Demonstrates knowledge of insurance plans. * Verifies eligibility and obtains necessary authorizations for services rendered. * Completes Medicare Secondary Payor Questionnaire. * Utilizes online eligibility. * Obtains authorization/verification of required insurance companies. * Utilizes appropriate software and worksheets to calculate patient financial responsibility. * Performs financial assessment for appropriate program assistance. * Utilizes appropriate guidelines to assist patient with financial responsibility. * Demonstrates accuracy in selected insurance plans (I-plans). * Registration * Serves in a team lead role (if assigned). * Participates in/assists with performance improvement initiatives and demonstrates an understanding and compliance of all department policies and procedures. * Mentors and trains other associates. * Acts as auditor for regulatory and billing compliance. * Other Duties as Assigned * Performs all other duties as assigned. Education: High School diploma or equivalent Experience: 2 years relevant experience in the healthcare industry. Related certification (e.g. Certified Coder, Certified Medical Assistant) substitutes for 1 year of experience.

The Patient Access Representative is responsible for greeting patients, verifying insurance information, registering patients for services, collecting payments, scheduling appointments, and maintaining accurate patient records, all while ensuring the integrity of the Master Patient Index. The Patient Access Representative ensures a smooth and welcoming experience and adheres to all regulatory and confidentiality standards. Strong communication, customer service, and organizational skills are essential for success in this role. Knowledge, Skills, and Abilities: Basic knowledge of patient throughput workflows and regulations. Proficient in revenue cycle healthcare systems. Ability to maintain confidentiality. Intellectual capacity to understand and analyze complex payer guidelines and proper patient access regulations. Demonstrated analytical skills to discover root cause of errors and properly correct. Good verbal and written communication skills. Maintains professional standards. Effective organizational skills. Basic computer skills, including but not limited to proficiency in Microsoft Word and Excel, and basic data entry. Responsibilities: Greet and assist patients, families, and visitors in the Emergency Room with professionalism, empathy, and a sense of urgency. Complete timely and accurate patient registration, including collection and verification of demographic, insurance, and financial information. Obtain necessary patient signatures on consent forms, privacy notices, and financial documents, ensuring compliance with hospital and legal requirements. Verify insurance eligibility and benefits using electronic tools or direct contact with payers, and update records accordingly. Determine and collect patient co-pays, deductibles, or deposits as appropriate; provide information about financial assistance programs when needed. Collaborate with clinical and security teams to prioritize patient intake based on acuity and maintain efficient patient flow. Accurately enter and maintain patient data in the electronic medical record (EMR) and registration systems, correcting duplicate records or errors as necessary. Respond promptly and courteously to patient and family inquiries, demonstrating sensitivity to diverse situations and emotional states. Stay informed on payer guidelines, hospital policies, and Emergency Department protocols to ensure compliance and accuracy. Support process improvements and assist in training new staff when applicable; provide backup assistance to other Patient Access areas during high-volume periods. Performs any other assigned duties since the duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time. Physical and Environmental Demands: Requires occasional exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, occasional handling or working with potentially dangerous equipment, occasional working hours beyond regularly scheduled hours, occasional travelling to offsite locations, no activities subject to significant volume changes of a seasonal/clinical nature, occasional work produced is subject to precise measures of quantity and quality, occasional bending, occasional lifting/carrying up to 10 pounds, occasional lifting/carrying up to 25 pounds, occasional lifting/carrying up to 50 pounds, occasional lifting/carrying up to 75 pounds, occasional lifting/carrying up to100 pounds, no lifting/carrying 100 pounds or more, no climbing, no crawling, occasional crouching/stooping, occasional driving, occasional kneeling, occasional pushing/pulling, frequent reaching, frequent sitting, frequent, standing, occasional twisting, and frequent walking. (Occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more) Requirements Education & Experience: High school diploma/GED and one (1) year's experience of clinical admissions, patient registration, or patient scheduling Certifications, Licenses or Registration required: N/A Preferred Qualifications: Knowledge of ICD-10/HCPCS/CPT coding Basic knowledge of third-party insurance and government insurance plans

The Patient Access Representative facilitates a welcome and easy access to the facility and is responsible for establishing an encounter for any patient who meets the guidelines for hospital service. The PAR ensures that all data entry is accurate, including demographic and financial information for each account. The PAR has numerous procedural requirements, including data elements, insurance verification, and authorization for services; collections for all patient portions including prior balances; and balancing of cash at shift end. The PAR communicates directly with patients and families, physicians, nurses, insurance companies, and third party payers. The PAR has the ability to, and serves as, team lead, lean Process improvement participant, new hire preceptor/mentor and/or auditor for regulatory and billing compliance. Education: High School diploma or equivalent Experience: 2 years relevant experience in the healthcare industry. Related certification (e.g. Certified Coder, Certified Medical Assistant) substitutes for 1 year of experience. Customer Service Effectively meets customer needs, builds productive customer relationships, and takes responsibility for customer satisfaction and loyalty. Represents the Patient Access department in a professional, courteous manner at ALL times. Asks patients if they may have special needs. Calls patients by name. Greets patients in a courteous and professional manner. Quality Adheres to the Passport accuracy percentage rate of 97.5 or above on a consistent basis when registering accounts. Supports the flexible needs of the department to accommodate patient volume in all areas of the hospital. This may require assignment to another area of the department, and shift change. Supports the department in achieving established performance targets. Completes training required as needed. Demonstrates reliability and dependability by reporting to work when scheduled. Financial Collections Calculates and collects the estimated patient portion, based on benefits and contract reimbursement as well as prior balances. Utilizes appropriate language and behavior to collect patient financial responsibility. Collects co-payments, deductibles, deposits and/or amounts due on previous accounts. Demonstrates knowledge and ability to review notes on all pre-admitted accounts and discuss with customer in a courteous and professional manner. Demonstrates knowledge and ability to review and explain previous accounts. Demonstrates knowledge and ability to complete account acknowledgement forms when appropriate. Collects cash, prints receipts, and balances cash drawers. Insurance and Benefits Knowledge Demonstrates knowledge of insurance plans. Verifies eligibility and obtains necessary authorizations for services rendered. Completes Medicare Secondary Payor Questionnaire. Utilizes online eligibility. Obtains authorization/verification of required insurance companies. Utilizes appropriate software and worksheets to calculate patient financial responsibility. Performs financial assessment for appropriate program assistance. Utilizes appropriate guidelines to assist patient with financial responsibility. Demonstrates accuracy in selected insurance plans (I-plans). Registration Serves in a team lead role (if assigned). Participates in/assists with performance improvement initiatives and demonstrates an understanding and compliance of all department policies and procedures. Mentors and trains other associates. Acts as auditor for regulatory and billing compliance. Other Duties as Assigned Performs all other duties as assigned.

The Patient Experience Coordinator supports the system's patient experience strategy and initiatives for all employed medical practices and ambulatory settings. This includes support to operational leadership, providers, team members, and patients. This position is responsible for managing, gathering, reporting, and optimizing relevant data, supporting patient grievance resolution, providing quality oversight, and implementing provider, leader and team member education as it relates to patient experience. Experience: 2 years' experience in patient relations, marketing, hospitality, data management, training or related field. Education: Bachelor's Degree in Hospitality, Business Administration, Communications, Behavioral Science, Organizational Development or other related field Special Skills: Experience in Microsoft Office, virtual meeting applications and web-based data management systems. Must exhibit excellent interpersonal skills, critical thinking and time management skills. Must have ability to work well under stress and meet deadlines. Collaborative and cooperative. Ability to apply practical knowledge to customer service. Possess excellent writing and planning skills. Ability to collect and manipulate data analysis, trends and utilize for performance improvement initiatives. Demonstrate leadership in report design. Ability to analyze data, create reports and develop education to advance Patient Experience. Patient Experience Survey and Education Responsible for maintaining, optimizing, tracking and reporting all relevant patient experience data Responsible for provider communication education and training, including but not limited to workshop planning, registration and facilitation; trainer engagement; program growth; program sustainability and results reporting Manages the Press Ganey account and any Press Ganey initiatives, including troubleshooting issues, survey changes/review and the launch of any new services or product features Support and Admin Supports the ongoing maintenance of digital patient experience tools including but not limited to online scheduling, reporting, change requests, and functionality verification Provides ongoing support to clinic leadership for data review, portal support, improvement planning and improvement tracking Supports and assists in the overall build and management of an ongoing grievance patient process Provides general support to the marketing department to ensure that patient communication is clear and appropriately presented Supports system initiative implementation through quality control tactics such as patient shadowing and call monitoring Other All other duties as assigned

Job Description Health Care Coordinator, LPN - Full Time and Part-Time Biloxi, MS Summerhouse Bay Cove Discovery Senior Living is dedicated to providing high-quality health care solutions for our diverse patient population. We value compassionate care, teamwork, and continuous improvement as we address the health needs of our community. **Position Overview:** We are seeking a dedicated and professional Licensed Practical Nurse (LPN) to join our team as a Health Care Coordinator on a full time or part time basis. The shifts are 12 hours. This role is ideal for individuals passionate about coordinating patient care and ensuring a seamless experience. Our practice welcomes new graduates who bring fresh perspectives and eagerness to grow in their nursing careers. **Key Responsibilities:** - Coordinate patient care by scheduling appointments, managing referrals, and following up on patient needs. - Work collaboratively with healthcare providers to implement patient care plans and ensure all treatments and medications are administered accurately. - Educate patients and their families about medical conditions, treatment plans, and healthy lifestyle choices. - Monitor patient progress and report any unusual findings or concerns to the healthcare team. - Assist with intake and discharge processes to ensure a positive patient experience. - Maintain comprehensive and accurate patient records, safeguarding patient confidentiality. - Participate in team meetings to discuss patient care strategies and enhance quality outcomes. **Qualifications:** - Current LPN license in good standing. - Graduation from an accredited nursing program. - Excellent communication and interpersonal skills. - Ability to manage multiple tasks efficiently and maintain attention to detail in a fast-paced environment. - Strong organizational and problem-solving skills. - Precision in documentation and a commitment to maintaining patient confidentiality. - Proficiency in electronic health records (EHR) systems is preferred but not required. **What We Offer:** - Competitive salary and benefits package. - Opportunities for professional development and career growth. - Support for continuing education and advanced certifications. - A collaborative and supportive work environment. **How to Apply:** If you're an enthusiastic and caring individual ready to make a difference in patient care, we encourage you to apply. Please submit your resume and a cover letter. Discovery Senior Living is an equal-opportunity employer and welcomes diversity in the workplace. We comply with all applicable laws regarding discrimination.