Patient care coordinator jobs in New Braunfels, TX

Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below. CHRISTUS Santa Rosa Hospital - Westover Hills (CSRH-WH) is a 150-bed hospital serving the fastest growing area of San Antonio. Specialized care includes orthopedic and surgical services, ICU, women's services, a newborn nursery, comprehensive cardiovascular care from diagnostics to open heart surgery, vascular lab, sleep center, emergency services, the CHRISTUS Weight Loss Institute, wound care, rehabilitation, and more. The campus also boasts an Outpatient Imaging Center and three medical plazas, one of which houses our CHRISTUS Santa Rosa Family Medicine Residency Program and CHRISTUS Santa Rosa Family Health Center. Summary: This position is responsible for coordinating the referral/authorization of the clinic and assisting the Director in the operational performance of the Hospital Outpatient Department (HOPD). This includes but is not limited to: obtaining authorizations for all patient services, answering phones, making appointments, chart creation, and filing, assisting patients with payment arrangements and insurances related issues. Responsibilities: Obtains authorizations for clinic visits, clinic procedures, and minor surgeries. Calls to obtain patient's diagnostic codes from other sites as needed. Handles payment transactions to include balancing at the end of the day. Enters referral/authorization information appropriately and completely as needed. Contacts patients to resolve appointments, authorizations and payment difficulties or arrange satisfactory payment plans. Aids patients to improve customer service. Coordinates resolution of problems with PCP offices and Imaging Facilities and ensures compliance with regulations and standards. Facilitates the flow of information between individuals, departments, physicians and leadership to progress toward organizational goals and achieve timely solutions to problems. Assists Management in ensuring the compliance of Joint Commission guidelines and National Patient Safety Goals. Serves as a liaison between patients, Associates, staff, and providers. Maintains effective and respectful communication with providers, patients, Associates, and staff. Works with staff and providers to ensure quality patient care and services are provided. Ensures patient safety at all times. Maintains strict confidentiality. Follows CHRISTUS and Federal guidelines related to HIPAA, designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI). Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission. Maintains established CHRISTUS policies, procedures, objectives, quality assurance, safety, and environmental and infection control protocols. Performs other job responsibilities as assigned in a manner consistent with the CHRISTUS Mission and Code of Ethics and is supportive of CHRISTUS' cultural diversity objectives. Supports and adheres to the Service Guarantee and strives for ever-improved patient satisfaction. xevrcyc Requirements: Education/Skills High School diploma or GED required Must have experience in medical financial reimbursement, billing and collections Must have knowledge of CPT and ICD10 coding Must have ability to work independently and exercise good judgment Must have strong interpersonal and communication skills Must have prior experience working with PCs, scanning, faxes and multi-line phone systems Bilingual (Spanish/English) preferred Experience Two years of experience in a medical office, in a patient access position, performing medical billing/collections, or other comparable position in a medical setting required. Licenses, Registrations, or Certifications None Work Schedule: 5 Days - 8 Hours Work Type: Full Time

Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed. Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner Answers and responds to telephone inquiries in a professional and timely manner Schedules appointments Gathers patients and insurance information Verifies and enters patient demographics into EMR ensuring all fields are complete Verifies vision and medical insurance information and enters EMR Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete Prepare insurance claims and run reports to ensure all charges are billed and filed Print and prepare forms for patients visit Collects and documents all charges, co-pays, and payments into EMR Allocates balances to insurance as needed Always maintains a clean workspace Practices economy in the use of _me, equipment, and supplies Performs other duties as needed and as assigned by manager

Estes Audiology, part of AudioNova 1529 Common St. New Braunfels, TX 78130 Current pay: $20.00-21.00 an hour + Sales Incentive Program! Clinic Hours: Monday-Friday 8:30am-5:00pm Monday, Wednesday & Friday/24 Hours a week What We Offer: * 401K with a Company Match * FREE hearing aids to all employees and discounts for qualified family members * PTO and Holiday Time * No Nights or Weekends! * Legal Shield and Identity Theft Protection * 1 Floating Holiday per year Job Description: The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic. Be sure to click 'Take Assessment' during the application process to complete your HireVue Digital Interview. These links will also be sent to your email and phone. Please note that your application cannot be considered without completing this assessment. This is your opportunity to shine and advance your application quickly and effortlessly! You'll also gain an exclusive look at the Hearing Care Coordinator role and discover what makes AudioNova such an exceptional place to grow, belong, and make a meaningful impact. Congratulations on taking the first step toward joining the AudioNova team! As a Hearing Care Coordinator, you will: * Greet patients with a positive and professional attitude * Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic * Collect patient intake forms and maintain patient files/notes * Schedule/Confirm patient appointments * Complete benefit checks and authorization for each patients' insurance * Provide first level support to patients, answer questions, check patients in/out, and collect and process payments * Process repairs under the direct supervision of a licensed Hearing Care Professional * Prepare bank deposits and submit daily reports to finance * General sales knowledge for accessories and any patient support * Process patient orders, receive all orders and verify pick up, input information into system * Clean and maintain equipment and instruments * Submit equipment and facility requests * General office duties, including cleaning * Manage inventory, order/monitor stock, and submit supply orders as needed * Assist with event planning and logistics for at least 1 community outreach event per month Education: * High School Diploma or equivalent * Associates degree, preferred Industry/Product Knowledge Required: * Prior experience/knowledge with hearing aids is a plus Skills/Abilities: * Professional verbal and written communication * Strong relationship building skills with patients, physicians, clinical staff * Experience with Microsoft Office and Outlook * Knowledge of HIPAA regulations * EMR/EHR experience a plus Work Experience: * 2+ years in a health care environment is preferred * Previous customer service experience is required We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability. We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources. #INDPCC Sonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Estes Audiology, part of AudioNova 1529 Common St. New Braunfels, TX 78130 Current pay: $20.00-21.00 an hour + Sales Incentive Program! Clinic Hours: Monday-Friday 8:30am-5:00pm Monday, Wednesday & Friday/24 Hours a week What We Offer: 401K with a Company Match FREE hearing aids to all employees and discounts for qualified family members PTO and Holiday Time No Nights or Weekends! Legal Shield and Identity Theft Protection 1 Floating Holiday per year Job Description: The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic. Be sure to click 'Take Assessment' during the application process to complete your HireVue Digital Interview. These links will also be sent to your email and phone. Please note that your application cannot be considered without completing this assessment. This is your opportunity to shine and advance your application quickly and effortlessly! You'll also gain an exclusive look at the Hearing Care Coordinator role and discover what makes AudioNova such an exceptional place to grow, belong, and make a meaningful impact. Congratulations on taking the first step toward joining the AudioNova team! As a Hearing Care Coordinator, you will: Greet patients with a positive and professional attitude Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic Collect patient intake forms and maintain patient files/notes Schedule/Confirm patient appointments Complete benefit checks and authorization for each patients' insurance Provide first level support to patients, answer questions, check patients in/out, and collect and process payments Process repairs under the direct supervision of a licensed Hearing Care Professional Prepare bank deposits and submit daily reports to finance General sales knowledge for accessories and any patient support Process patient orders, receive all orders and verify pick up, input information into system Clean and maintain equipment and instruments Submit equipment and facility requests General office duties, including cleaning Manage inventory, order/monitor stock, and submit supply orders as needed Assist with event planning and logistics for at least 1 community outreach event per month Education: High School Diploma or equivalent Associates degree, preferred Industry/Product Knowledge Required: Prior experience/knowledge with hearing aids is a plus Skills/Abilities: Professional verbal and written communication Strong relationship building skills with patients, physicians, clinical staff Experience with Microsoft Office and Outlook Knowledge of HIPAA regulations EMR/EHR experience a plus Work Experience: 2+ years in a health care environment is preferred Previous customer service experience is required We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability. We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources. #INDPCC

Results Physiotherapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in New Braunfels, TX. Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? What is a Patient Care Coordinator? A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic. Our Patient Care Coordinators have excellent customer service skills. Patient Care Coordinators learn new things - a lot! The Patient Care Coordinator multitasks in multiple computer programs each day. A day in the life of a Patient Care Coordinator: Greets everyone who enters the clinic in a friendly and welcoming manner. Schedules new referrals received by fax or by telephone from patients, physician offices. Verifies insurance coverage for patients. Collects patient payments. Maintains an orderly and organized front office workspace. Other duties as assigned. Fulltime positions include: Annual paid Charity Day to give back to a cause meaningful to you Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance 3-week Paid Time Off plus paid holidays 401K + company match Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. Responsibilities: Core responsibilities Collect all money due at the time of service Convert referrals into evaluations Schedule patient visits Customer Service Create an inviting clinic atmosphere. Make all welcome calls Monitor and influence arrival rate through creation of a great customer experience Practice Management Manage schedule efficiently Manage document routing Manage personal overtime Manage non-clinical documentation Manage deposits Manage caseload, D/C candidate, progress note, and insurance reporting Monitor clinic inventory Training o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. Complete quarterly compliance training. Qualifications: High School Diploma or equivalent Communication skills - must be able to relate well to Business Office and Field leadership Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision As a member of a team, must possess efficient time management and presentation skills Physical Requirements: This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment. This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed. This position is subject to sedentary work. Constantly sits, with ability to interchange with standing as needed. Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations. Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation. Constantly uses repetitive motions to type. Must be able to constantly view computer screen (near acuity) and read items on screen. Must have ability to comprehend information provided, use judgement to appropriately respond in various situations. Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs. Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder. This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Please do not contact the clinic directly. Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily. CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM

at Urology Specialists of Austin - Lake Line Office Urology Specialists of Austin is pleased to announce an opening for a highly motivated and skilled full-time Patient Care Coordinator at our bustling Round Rock office. This integral position offers a stable and consistent work schedule, operating Monday through Friday, from 8:00 AM to 5:00 PM, ensuring a healthy work-life balance with no evening or weekend commitments. We are seeking a dedicated professional who is eager to contribute to a supportive healthcare environment and make a meaningful impact on our patients' experience. Key Responsibilities: The Patient Care Coordinator plays a pivotal role in ensuring the smooth and efficient operation of our clinic, acting as a primary point of contact for our patients. The responsibilities of this position are comprehensive and require a proactive approach: Patient Appointment Management: Efficiently and accurately facilitating the scheduling, rescheduling, and cancellation of patient appointments, ensuring optimal utilization of physician and facility resources. This includes verifying patient demographics and insurance information at the time of scheduling. Patient Inquiries and Information Dissemination: Serving as the first line of communication for patient inquiries, providing comprehensive and compassionate information regarding our extensive range of urological services, clinic policies, and general information. This requires a thorough understanding of our offerings and the ability to articulate complex information clearly and concisely. Interdepartmental Communication: Acting as a crucial liaison between patients, support staff, and healthcare providers. This involves effectively conveying patient requirements, concerns, and urgent messages to the appropriate personnel to ensure timely and effective patient care. Message Management and Resolution: Receiving and meticulously relaying messages from patients, referring physicians, and other stakeholders. This includes conducting thorough research and collaborating with clinical staff to provide accurate, comprehensive, and timely responses to all inquiries. Administrative Support: Executing a wide array of essential departmental administrative tasks to maintain an organized and efficient office. This encompasses meticulous filing, scanning of patient documents, copying, accurate data entry into our electronic health records system, preparing and coordinating outgoing mail, and drafting professional correspondence and documents with precision. Qualifications: We are searching for a candidate who not only meets but exceeds expectations in a fast-paced medical office setting. The ideal candidate will possess a unique blend of skills and attributes: Exceptional Multitasking Abilities: Demonstrates the proven capacity to efficiently manage multiple tasks concurrently without compromising accuracy or attention to detail, especially during peak periods. Positive Demeanor: Maintains a consistently positive and empathetic attitude when interacting with patients, colleagues, and healthcare providers, contributing to a welcoming and reassuring atmosphere. Meticulous Attention to Detail: Possesses an unwavering commitment to accuracy in all aspects of work, from data entry to document preparation, ensuring the integrity of patient records and administrative processes. Adaptability in a Dynamic Work Environment: Thrives in a constantly evolving healthcare landscape, demonstrating flexibility and resourcefulness in responding to changing priorities and patient needs. Strong Team-Oriented Approach: Exhibits a collaborative spirit, actively contributing to a cohesive team environment and supporting colleagues to achieve shared departmental goals. Superior Customer Service Acumen: Delivers outstanding patient-centered service, demonstrating professionalism, empathy, and a genuine desire to assist patients with their needs and concerns. Prior Experience with Medical Terminology and Office Procedures: Possesses a foundational understanding of common medical terminology and established office procedures within a healthcare setting, allowing for a quicker integration into our operations. Benefits: Urology Specialists of Austin values its employees and offers a comprehensive and competitive benefits package to eligible full-time team members. These benefits underscore our commitment to the well-being and security of our staff, commencing after 90 days of employment: Medical Coverage: Access to quality healthcare options to support your health and wellness. Dental Coverage: Comprehensive dental plans to maintain optimal oral health. Vision Coverage: Vision benefits to ensure clear sight and eye health. Paid Time Off (PTO): Generous PTO accrual, providing you with the flexibility to manage personal commitments and enjoy well-deserved breaks. Sick Leave: Dedicated sick leave to support you during times of illness, ensuring your well-being. Application Process: Prospective candidates who are enthusiastic about this exceptional opportunity to join a leading urology practice are cordially invited to learn more and submit their application. To apply, please respond directly to this advertisement or forward your resume and cover letter to *******************. We encourage all interested applicants to explore our clinic and learn more about the comprehensive services we provide by visiting our official website at ******************************** . We look forward to welcoming a dedicated and compassionate professional to our Lakeline team.

Large medical managed company is looking for Pharmacy Care Coordinator's! This is for a contract to hire position in San Antonio TX. This role provides support to the pharmacy staff to ensure applicable program processes and operational responsibilities are met. Work Location: 19500 IH 10 W, BLDG 1, San Antonio, TX, USA, 78257 Pay: $20.00/hr (Paid weekly) Contract to Hire : 10/20/25 - 01/30/26 Hours: 8:00AM - 5:00PM / Mon -Fri (40 hours/week) Job Summary: The Pharmacy Care Coordinator (PCA) will effectively support the successful implementation and execution of all pharmacy programs and processes. The PCA will provide support to the pharmacy staff to ensure applicable program processes and operational responsibilities are met. The PCA will be responsible for determining eligibility of members applying for the Medical Assistance Program (MAP). This position will also provide support in troubleshooting any member issues identified by the pharmacy staff during member outreach calls. Responsibilities: Handles escalated pharmacy inquiries across multiple communication channels (phone, portal, email, etc.) and coordinates initial MAP enrollment screening and administrative prep for clinical staff. Manages in-bound/out-bound calls for scheduling, screenings, reminders, census tracking, and distributing materials to clinical teams or patients. Processes program applications by initiating, modifying, or terminating assistance and collecting eligibility info confidentially and accurately within deadlines. Ensures quality communication by providing accurate information, requesting supplemental documents, and maintaining up-to-date knowledge of program requirements. Supports operational efficiency by meeting productivity standards, assisting with projects and reports, and delivering exceptional customer service to all stakeholders. Qualifications: High School Diploma or GED required. Two (2) years of administrative support experience. At least six months experience in a medical setting. Basic knowledge of Microsoft Office products, including Word and Outlook. Must be able to work independently, with some supervision and direction from manager. Must possess and demonstrate excellent organizational skills, customer service skills, and verbal and written communication skills to include but not limited to patients, physicians, clinical staff, contracted providers and managers. Must maintain and demonstrate a high degree of professionalism to include both personal conduct and appearance at all times. Possess medical terminology knowledge base. Preferred Qualifications: Certified Medical Assistant training or certification preferred. Two (2) or more years of experience in a physician's clinic or hospital preferred. Bilingual language proficiency (English/Spanish).

Job Description Patient Care Coordinator R3 Wound Care & Hyperbarics is seeking a dependable, patient-focused Patient Care Coordinator to support the daily operations of our busy medical office. This role is ideal for someone who takes pride in delivering excellent patient experience, communicates professionally, and thrives in a fast-paced environment. As the first point of contact, you'll handle patient scheduling, patient intake, check-in/check-out, and daily administrative support. You'll also manage insurance verification, prior authorizations, and referral coordination, ensuring each patient's visit runs smoothly from start to finish. Accuracy matters here-clean medical documentation, strong attention to detail, and comfort navigating EHR/EMR systems are essential. Success in this role comes from balancing compassion with efficiency. Patients will look to you for clear communication and reassurance, while your coworkers will rely on your organization, teamwork, and steady professionalism. All work must comply with HIPAA and our commitment to patient-centered care. Key Responsibilities • Greet and assist patients with professionalism and warmth • Coordinate patient scheduling and appointment follow-ups • Manage patient intake, registration, and insurance information • Complete insurance verification and obtain prior authorizations • Support referral coordination with providers and patients • Handle check-in/check-out and daily front desk operations • Maintain accurate documentation and EHR/EMR records • Provide administrative support to providers and clinical staff What You Bring • Experience in a medical office or patient care setting • Strong communication skills with a compassionate approach • Proficiency in EHR/EMR systems and Microsoft Office • Ability to multitask, stay organized, and manage time well • Comfort working in a fast-paced, team-oriented environment If you take pride in helping patients feel supported and want to be part of a team that values professionalism, empathy, and excellence, we'd like to meet you.

The Care Coordinator I is responsible for providing care coordination services for clients in their assigned group. The Care Coordinator I will assess clients with all care management needs and address any potential barriers to care, to ensure timely diagnosis and treatment. Under direction of the supervisor, the Care Coordinator I will maintain a clinical tracking system to ensure appropriate follow-up, reporting and billing. DUTIES AND RESPONSIBILITIES Demonstrate proficiency and efficiency in processing referrals (specialty care and ancillary services), verifying insurances, and acquiring authorization for services if needed. * Demonstrate proficiency in following up on referrals submitted and retrieving progress notes from specialist in order to close out referral loop and assisting with obtaining second referral if necessary. * Demonstrate proficiency in documenting activities performed on clients in EHR and C3 database, as well as in looking up patient accounts and encounters in the EHR, EPM, and C3 database, using a variety of fields including but not limited to name, birth date, social security number, and account number. * Documents and updates PHI log in EHR when referrals are sent/processed. * Assist in updating to maintain patient demographics in EPM, EHR and C3 database. * Assists providers with follow-up on referral as well as no-shows as directed by providers or contract staff. Assists with obtaining second referral if necessary * Actively responds to phone calls from contractors and/or patients who may be in need of referrals or medical records for patient's continuum of care. * Demonstrate a strong ability to scheduling, rescheduling, and cancelling patient appointments according to established protocols by service line (medical, obstetrics, dental, and behavioral health) and by provider. Maintains faxes received in-patient EHR and acquires provider's signatures for faxes needing provider approval for services provided. Flags charts for alerting staff regarding non-compliance services or needing updates to demographics. Assist clinical teams in patient assessment via receipt of reports or review of charts that show abnormal labs/findings and notify clinicians in the event of an emergency. Demonstrate proficiency in using great customer services skills/ proper phone etiquette when communicating with patients by phone, text messaging system, or by patient portal * Completes daily tasks assigned by Director/Supervisor. * Completes and runs rescreen report to bring clients back into service. * Attend weekly meetings with department. Understands and upholds CentroMed's mission and values relating to ethics, integrity, safety, corporate responsibility and objectives Actively participates in maintaining high levels of excellent customer service internally and externally * Abides by all policies and procedures set forth by CentroMed Ensure the protection and security of all personal, confidential and identifiable information in a professional and responsible manner and carry out all measures to prevent unauthorized disclosures. Demonstrating and maintaining the standards and requirements of the Health Insurance Portability and Accountability Act (HIPAA). Assists in training new employees in performing their job duties as requested. Performs all duties in conformance to appropriate safety and security standards. Performs other duties assigned. * Work must be performed on-site as designated. Requirements QUALIFICATIONS: Education: High School diploma or equivalent Medical Assistant certification preferred Experience: Six months experience in a public health care setting preferred. * Strong clerical skills to include keyboarding and a good understanding of * basic math. * Some computer knowledge and use of calculator. * Must possess mental ability to conduct client interviews with a better-thanaverage attention to detail. * Bilingual English/Spanish (preferred).

Create the future of e-health together with us by becoming a Patient Services Account Coordinator - Onsite At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes. Your Contribution: Customer and Patient Support (Bilingual - English/Spanish) * Directly engage with patients and customers in English and Spanish, providing outstanding service and support both in person and by phone. * Clearly and courteously communicate to address and resolve patient and customer requests, including handling complex or stressful situations with empathy and professionalism. * Promote a positive and collaborative work environment by maintaining a proactive, solutions-oriented attitude and collaborating effectively with team members and leadership. * Efficiently manage multiple tasks and projects while adapting to the demands of a fast-paced, high-volume healthcare setting. * Actively pursue opportunities to acquire new skills and improve processes to enhance the quality of patient service and support. Your Qualification: * Must be fluent in both English and Spanish, with strong verbal and written communication skills in both languages. * Minimum of one year's experience in healthcare settings and working with Practice Management systems. * Must be available between the hours of 7AM - 5PM EST. * Experience in customer-facing communication skills, with the ability to provide courteous and professional service to patients and clients in a fast-paced environment. * Proven capacity to manage multiple tasks and prioritize effectively within a high-volume, dynamic organizational setting. * Solid working knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, SharePoint). What you can expect from us: * Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health. * Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed. * Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives. * Security: We offer a secure workplace in a crisis-proof market. * All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance. * Work environment: Modern workplaces, flexible working hours, hybrid work options and much more. Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date. We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health-a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.

Job Details 933 Plaza MSO - Pleasanton Rd. - San Antonio, TX Full Time HospiceDescription Establishes, maintains and closes patient medical records according to regulations. Responsible for obtaining all necessary signatures from physicians, staff and others as necessary for authorizations, certifications, doctor's orders and release of information from hospice to other parties. Audits medical records in accordance to written criteria including all required documentation, authorizations and necessary signatures. Purges medical records one year after date of final discharge. Performs secretarial duties related to screening calls and facilitating communication for Director of Nurses and Clinical Service Managers and other staff between patients, families, and other companies. Keeps daily schedule for all team members. Enters patient care information into data base, monitors event tracking including recertification dates, and provides back up documentation to the Director of Nurses and Billing Department as requested. Prepares , Organizes and attends weekly team meetings. Orders DME, maintains records of order, tracks delivery dates and notifies the vendor of patient death or discharge and coordinates the pick-up of equipment. Enters patient care data on computer when needed. Provides relief for other hospice Admin Support staff. Monitors event tracking including recertification dates and provides back up documentation to the Director of Nurses and Billing Department as requested. Completes all job duties in a manner that meets the accepted standards of practice and the La Diferencia Hospice Policies and Procedures. Contributes to achieving the company's mission. Works collaboratively with others to achieve goals. Quality Improvement Participates in the quality assessment and performance improvement program. Participates in hospice in-service trainings. Professional Development Engages in on-going self-development plan to build personal leadership skills, organizational knowledge, and enhance knowledge of the industry. Identifies and addresses skill and/or knowledge gaps to fulfill job responsibilities. Seeks opportunities to network with colleagues, share experiences, willingness to provide direct support, solicit feedback and exchange ideas. Develops and achieves professional growth goals and objectives and reviews with supervisor. Qualifications Qualifications: Three years hospice experience preferred. Medical Terminology familiarity. Excellent communication, typing and phone skills. Excellent computer skills.

Job Title: Wellness Coordinator - Full Time Monday-Friday 10-7 Saturday 10-4 Sunday 10-4 Flexible and willing to work some weekends Pay Range: $17.00 - $21.00 per hour (depending on experience) + BONUS Potential & PTO At The Joint Chiropractic, our mission is to improve the quality of life through routine and affordable chiropractic care. We are revolutionizing chiropractic care nationwide and proudly stand as the largest provider of non-insurance, self-pay chiropractic healthcare in the United States. With a network of modern, consumer-friendly clinics and highly skilled Doctors of Chiropractic, we deliver the highest standard of care while making chiropractic services accessible to all. Our primary focus is on helping our patients achieve better health through consistent maintenance and preventative care. The Opportunity: We are seeking enthusiastic, results-driven Wellness Coordinator to join our team at The Joint Chiropractic. In this part-time role, you will be the first point of contact for patients, delivering excellent customer service and playing an essential role in driving sales for our memberships and treatment packages. You'll actively promote and sell our wellness plans, helping new and existing patients continue their chiropractic care with us at the most affordable rates available. As a Wellness Coordinator, your role goes beyond managing patient intake and completing administrative tasks. You'll have the opportunity to use your sales skills to convert inquiries into long-term patients, all while educating them on the tremendous benefits of routine chiropractic care. Key Responsibilities: Sales & Membership Conversion: Actively promote and sell The Joint Chiropractic's Wellness Plans and Visit Packages to new and existing patients, aligning them with the treatment plans recommended by our chiropractors. Use persuasive sales skills to educate and convert patients to our affordable membership options and treatment packages. Achieve individual sales goals by proactively engaging with patients and offering them personalized care options. Customer Service & Patient Engagement: Greet patients with enthusiasm, ensuring they feel welcome and appreciated from the moment they arrive. Build rapport and establish lasting relationships with patients, making them feel at home at every visit. Share your personal chiropractic experience and success stories to educate patients on the long-term benefits of chiropractic care. Clinic Operations & Organization: Maintain a clean and organized clinic, ensuring that inventory is stocked, and the workplace is ready for patients. Manage the patient flow through the clinic, ensuring a smooth and efficient experience for every visitor. Handle transactions using point of sale (POS) software, keeping patient accounts up-to-date and accurate. Administrative Support: Assist patients in completing necessary paperwork and ensure all forms are processed correctly. Manage incoming calls, answering questions, and scheduling appointments as needed. Maintain patient records with attention to detail, ensuring confidentiality and accuracy. Teamwork & Marketing: Participate in marketing and sales initiatives designed to attract new patients to the clinic. Collaborate with your team to achieve clinic sales goals, contribute to a positive work environment, and help grow the business. Qualifications: Minimum 1 year of experience in a sales or customer-facing role, preferably in a high-paced retail or healthcare environment. High school diploma or equivalent (Associate's degree or higher preferred). Positive, upbeat attitude with a passion for helping others and driving sales. Strong sales abilities, confident in presenting and closing memberships and service packages. Willingness to learn, grow, and contribute to a high-performing sales culture. Ability to work weekends and evenings as needed. Proficient with office equipment (computer, scanner, fax, phone system) and Microsoft Office. Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment. Ability to lift up to 50 pounds. Previous office management or marketing experience a plus. Why Join Us? Competitive pay with performance-based incentives. Work in a positive, team-oriented environment focused on wellness and customer satisfaction. Opportunities for career advancement and growth. Be part of a nationwide movement to make chiropractic care accessible and affordable to all. If you're ready to take your sales skills to the next level while making a positive impact on patients' health, we'd love to hear from you!

Full-time | On-site | Monday-Friday, daytime business hours Anticipated Compensation: $18 - $21 per hour plus eligibility for team goal achievement bonus The Therapy Client Care Coordinator (CCC) plays a vital position within the AOC agency. The Therapy CCC will be strong in customer orientation and demonstrate the ability to adapt/respond to different types of client situations. Through excellent communication/presentation skills, strong phone contact handling skills and the ability to multi-task, prioritize, and manage time effectively, the CCC will provide excellent HALOS service to AOC clients. Responsibilities: * Assigns duties appropriate to each clinician's skillset * Uses initiative and good judgment to identify and solve problems * Maintains an excellent rapport with clients and clinicians, engaging in interpersonal relationships * Building schedules between the therapists and families. Qualifications: * Customer service or client liaison experience preferred * Strong communication and active listening skills * Ability to multi-task, prioritize, and manage time effectively * Bilingual in Spanish required Why Angels of Care In addition to our great benefits, we offer a fun and supportive culture rooted in our values of Heart, Advocacy, Love, Outreach, and Speed (HALOS). At Angels of Care, you'll have the unique opportunity to make an impact while working with dedicated, talented colleagues. We believe in fostering career advancement and providing opportunities for you to expand your skill set, take on new responsibilities, and grow alongside the company. * Competitive Pay * Paid Time Off * Medical, Dental, & Vision Plans with a generous contribution from AOC * HSA/FSA * Mental Wellness Benefits * 401K * Discounts on Pet, Home, and Auto Insurance * And more! U.S. Equal Employment Opportunity/Affirmative Action Information Individuals seeking employment at Angels of Care Pediatric Home Health are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status. #LI-ONSITE

Benefits: Company parties Competitive salary Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Elite Customer Service & Scheduling Specialist Wanted - Join a High-Performance Team! Are you a customer service powerhouse with razor-sharp organizational skills? Do you thrive in a fast-paced environment where every detail matters? If you're ready to be the **driving force behind exceptional client experiences**, we want YOU on our team. Why This Role is Different: Forget the average customer service job-this is next-level. We're looking for a strategic problem solver, a master communicator, and a scheduling genius who can juggle priorities like a pro. You'll be the front-line ambassador, ensuring seamless interactions and flawless coordination, all while delivering **white-glove service** to every client. What You'll Do ✅ Own the customer experience - Every interaction should feel effortless and exceptional. ✅ Master the schedule - You'll coordinate appointments, optimize calendars, and make sure nothing falls through the cracks. ✅ Solve problems before they happen- Anticipate needs, resolve issues, and create stress-free solutions. ✅ Elevate efficiency - Streamline processes, keep things running like a well-oiled machine, and make improvements that wow our clients. Who You Are 🔥 A customer-obsessed professional with a passion for delivering 5-star service. 🧩 A scheduling wizard who sees patterns and creates solutions before anyone else. 💬 A communication pro - Whether over the phone, via email, or in person, you know how to connect. ⚡ A fast thinker with next-level organization skills - Nothing slips past you. 🚀 A proactive problem solver who gets things done with confidence and grace. Why You'll Love Working With Us ✔ A dynamic, high-energy environment where your skills are valued. ✔ Opportunities to grow and innovate - We love fresh ideas! ✔ A supportive, team-driven culture that celebrates wins. ✔ A chance to be part of something bigger - Your work directly impacts our success. If you're ready to take your customer service career to the next level and become an essential part of a team that values excellence, we want to hear from you! 📩 Apply today and show us why you're the perfect fit! Compensation: $20.00 - $24.00 per hour

Job Details Experienced SAN ANTONIO - Stone Oak - San Antonio, TX Full Time 4 Year Degree Day Care CoordinationDescription “Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.” Job Summary The Care Coordinator will ensure smooth patient flow throughout the day by scheduling/rescheduling patient appointments, answering phone calls promptly, and multitasking effectively. The Care Coordinator will work with Sanitas policies and procedures to be the point of contact between the health insurance carrier or hospital and Sanitas facilities. The Care Coordinator plays an important role in customer service inside and outside the facility, as well as clinical data analysis to understand the reason behind the patient utilization of healthcare services. In addition to responsibilities within a single facility, this role often extends to cover multiple centers. Essential Job Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ensure smooth patient flow throughout the day by scheduling/rescheduling patient appointments, answering phone calls promptly. Evaluate outcomes of care with the interdisciplinary team by measuring intervention effectiveness with the team; implementing team recommendations. Engage and attract patients, solve problems and work as a team with the rest of the staff to provide the best customer service possible. Maintain a patient care database by entering new information as it becomes available; verify findings and reports; back up data. Ensure compliance with healthcare regulations and standards. Orient and educate patients and their families by meeting them. Explain the role of the patient care coordinator and initiate the care plan. Provide educational information in conjunction with direct care providers related to their health conditions treatments, procedures, medications reconciliation, available resources. and continuing care requirements. Develop interdisciplinary care plans and other case management tools by participating in meetings. Coordinate information and care requirements with other care providers resolving issues. Encourage Participation, creating an environment where all participants feel comfortable expressing their thoughts. Encourage open dialogue and active participation. Qualifications Supervisory Responsibilities This position has no supervisory responsibilities. Required Education High school graduate or equivalent. Required Experience 3-5 years' experience in clinical or community resource settings. This position requires a clinical background. Required Licenses and Certifications Medical Assistant License. Required Knowledge, Skills, and Abilities Evidence of essential leadership, communication, education, and counseling skills. Proficiency in communication technologies (email, cell phone, etc.). Highly organized with the ability to keep accurate notes and records. Proficiency in medical terminology. Clinical Case Evaluation. Patient and customer management. Any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities as described including related work experience. Preferred Qualifications Experience with health IT systems and reports is desirable. Local knowledge about and connections to community health care and social welfare resources are desirable. Advanced knowledge of Excel, and EHR preferred. Financial Responsibilities This position does not currently handle physical money or negotiates contracts. N/A Budget Responsibilities This position does not have budget responsibilities. N/A Languages English Advanced Spanish Preferred Creole Preferred Travel Required to visit the assigned centers, further emphasizing their commitment to maintaining a unified and patient-centric approach across various locations. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Environmental Conditions Inside: The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level. Physical/Environmental Activities Please indicate with an X the frequency for the activities that apply to the essential functions of the job based on the chart below. Please select Not Required for physical demands that aren't essential to job performance. Working Condition Not Required Occasionally (1-33%) Frequently (34-66%) Constantly (67-100%) Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). X May be exposed to outdoor weather conditions of cold, heat, wet, and humidity. X May be exposed to outdoor or warehouse conditions of loud noises, vibration, fumes, dust, odors, and mists. X Must be able to ascend and descend ladders, stairs, or other equipment. X Subject to exposure to hazardous material. X

Job Description Care Coordinator II Location: Remote (Must reside in the Austin, San Antonio, or Corpus Christi area and be able to report to the office as required) Pay Rate: $23/hour Schedule: Monday-Friday, 8:00 AM-5:00 PM CST Dean's Professional Services is actively seeking a Care Coordinator II to support care management activities and collaborate with assigned care teams to ensure high-quality service delivery, continuity of care, and strong member satisfaction. This role involves member outreach, care coordination, documentation, and interaction with healthcare providers and community partners. Key Responsibilities Coordinate care activities based on individualized care plans and service plans Work with healthcare providers, community partners, members, and caregivers to accommodate changes in care or progress Serve as support for member and provider inquiries, requests, and concerns related to care plans and services Communicate with care managers, practitioners, and interdisciplinary teams to ensure continuity of care Assist with service assessments and screenings, as needed Accurately document and maintain member records in compliance with state, regulatory, and contractual requirements Distribute appropriate documentation to providers as required Follow all standards of practice, policies, and regulatory guidelines Qualifications Education: High School Diploma or GED (Required) Experience: 1-2 years of related experience, such as: Care coordination or care management support Healthcare administrative support Member services or patient services Medical office or health plan operations Why Join Us Full benefits package including healthcare, dental, vision, and 401(k) Temp-to-hire opportunity Opportunity to work in a respected healthcare environment Supportive and professional work culture About Dean's Professional Services Dean's Professional Services is a national, award-winning staffing solutions firm. Since 1993, DPS has placed over 50,000 professionals nationwide. We specialize in matching talented professionals with opportunities that align with their skills, experience, and career goals. Apply today at Or call for more information. #PRO123

The Care Coordinator is a patient-focused role that helps successfully manage the comprehensive care of patients. This position provides customer service, proactive outreach to patients, and administrative support to clinicians and care teams. The Care Coordinator is responsible for managing inbound and outbound calls to schedule appointments, utilizing analytics to help close gaps in care, supporting patients to meet their goals, coordinating resources to help patients overcome socioeconomic barriers, and resolving patient issues when possible. This includes receiving, prioritizing, documenting, and actively resolving caregiver requests. This position reports to a Care Coordination Supervisor and works collaboratively with the Care Coordination Manager, Operations Transformation, Network Management, Care Management, Providers, and various members of clinic staff. **Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings.** **Essential Functions** + Daily monitoring and working of schedule queues to place outbound calls to schedule patient appointments and notify them of appointment information + Receives inbound calls from patients/clinics and assists in resolution of concerns. Prepares, processes, and manages patient documentation in electronic medical record system + Engages in pre-visit planning to surface important information to close gaps in patient care. Manages and updates patient information in electronic medical records system. Manages patient appointments and referrals throughout the system. + Works closely and collaboratively with clinic teams. Leads and participates in Provider huddles to disseminate patient level data and receive instruction for next steps to improve patient outcomes + Supports Providers and Care Managers in working at the top of their license. + Acts as a liaison between the patient and the clinics by providing high levels of customer service and resolving outstanding issues/concerns. Supports patients to access of care and instruction about their condition(s). Supports patients through transitions of care and facilitate handoffs between care teams + Establishes and maintains expertise in community resources and connect patients to these resources in order to help them overcome socioeconomic barriers. + Assists caregivers and patients with escalated inquiries via telephone, email, and other technology-enabled avenues in a courteous manner. Accurately and efficiently processes transactions, answer questions, and resolve concerns for assigned specialty area and other specialty areas as assigned. + Demonstrates knowledge of HIPAA regulations and maintain the confidentiality of patient information to be compliant with internal policies and procedures. Provides feedback to Knowledge Repository Content Owner (KRCO) to ensure appropriate direction is provided to caregivers. + Works with other Care Coordinators, the Care Coordination Supervisor, and the Care Coordination Manager to develop standard work and best practices **Skills** + Patient Care Coordination + Patient Information + Patient Support + Patient Advocacy + Patient Care Documentation + Computer Literacy + Referral Coordination + Healthcare Industry + Patient Care + Referrals **Qualifications** Minimum Qualifications + Experience in a customer service role requiring use of enterprise software systems. + Demonstrated proficiency in computer software including word processing, spreadsheets, presentations, and calendaring. + Demonstrated customer service and problem-solving skills. + Experience in a role requiring effective verbal, written, interpersonal communication, and collaboration skills. + Demonstrated skills in diplomacy and discretion with excellent customer relations skills. Preferred Qualifications + One year of health care or customer service work experience. + A working knowledge of the healthcare industry, roles, and terminology. + Experience in a role that includes coaching and training others to use enterprise software or case management systems. **Physical Requirements:** **Physical Requirements** + Interact with others requiring employee to verbally communicate as well as hear and understand spoken information. + Operate computers, telephones, office equipment, including manipulating paper requiring the ability to move fingers and hands. + See and read computer monitors and documents. + Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment. **Location:** Key Bank Tower **Work City:** Salt Lake City **Work State:** Utah **Scheduled Weekly Hours:** 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $18.54 - $28.24 We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here (***************************************************** . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.

Job DescriptionBenefits: 401(k) Company parties Dental insurance Health insurance Opportunity for advancement Paid time off Parental leave Training & development Vision insurance Doing meaningful work beside great people is an unbeatable find. The Miura Group is expanding and actively looking to find extraordinary people to join our family. We want to find an individual with operational talent who is naturally passionate about client work and delivering a customized, white-glove experience. The Miura Group is a well-respected and well-known brand in the Financial Services industry, with a specific focus on boutique Wealth Management in Austin, Texas (nested under the strength and stability of the Northwestern Mutual Wealth Management brand) Our firm currently has 13 employees and we've grown dramatically over the past few years. As such, we are looking to add a dynamic individual to our team to help us better serve our clients and their families. Connection within our tight-knit group of co-workers is crucial. Our office is located on 6th street in the middle of downtown Austin. However, we realize that in order to attract top talent and add great humans to our team, we must also understand that talent is spread out. We are actively working toward fine-tuning our team's approach to strive and ensure that each member is fulfilled in their work and engaged at the highest possible level. Who We Are We're a financial firm that's strong, innovative, and growing with the backing of Northwestern Mutual, an organization with over a 160-year history of doing whats in the best interest of our clients and our community. We invest in our people providing opportunities for our team to grow themselves, their career and in turn, our business. We care deeply about diversity and inclusion. We are an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law. The Miura Group strives to help our clients live the most joy-filled and authentic lives possible and aim to be a trusted partner in planning for the milestone moments and all the treasured seconds in between. Our team knows that everyone defines success differently, and we want to learn whats important to our clients and team members by listening more than we talk, discussing more than we explain, and caring far more than what youd expect from an advisor. We aim to transform financial anxiety into a lifetime of financial freedom. We just celebrated 37 years of business and look forward to 37 more solid years at least . Who We Are Looking For As The Miura Group's Client Care Coordinator , you would ideally have an impeccable attention to detail/accuracy and fantastic people skills. You love the feeling of assisting clients directly and enjoy knocking out to-do list items in an efficient and effective manner. We want an operational and administrative specialist who enjoys the challenges of multi-tasking. If you're passionate, talented, willing to learn, and creatively solve problems, we hope you'll consider us on your career journey. In addition, you would have the ability to accurately follow a detailed process, while possessing excellent follow-through and communication skills. If youre ready to be a part of a great culture in a relevant fast-paced and professional environment, then continue reading. The Role As Client Care Coordinator, you will assist with booking client appointments, answering the phone with a friendly voice when clients call, and a variety of other tasks associated with delivering excellent client service to our awesome clients. You will have direct client engagement, fielding client questions and requests to the appropriate team member and making sure our advisors calendars are full of client meetings! We need someone who works well with others and understands what it means to be a part of a team. You will be involved in coordinating with other specialists on our team, highly credentialed and licensed financial advisors, financial planning professionals, and various other team members. This is primarily a client service-oriented role, best suited for an individual who likes to work through a robust to-do list and deliver excellence to our clients. A Few Expectations Work efficiently on ongoing client services and interaction (confirming appointments, scheduling lunch delivery, etc) Contact clients to confirm receipt of forms or request return of completed forms Communicate with clients to answer questions and respond to requests in a timely manner Answer client phone calls and emails and connect them with the appropriate person on our team Communicate with our home office as needed to supply or obtain information Youll prioritize effectively and will work within a team to accomplish office and team goals Attend weekly development and team meetings to advance industry mastery What You'll Bring to The Team Strong sense of collaboration as part of a goal-oriented team Strong organizational and time management skills with ability to set priorities and meet deadlines Excellent verbal and written communication skills with the ability to gain rapport and cooperation at all levels in our organization Ability to work independently, as well as within a team.... i.e. a collaborative team player Demonstrate ability to handle the execution of confidential and time sensitive information Can adapt to shifting priorities in a fast-paced environment without missing a beat or a detail Prefer some experience in the customer service field Education: Bachelors degree preferred but not required Compensation package includes a base salary, average bonus potential, paid time off, basic health insurance coverage, 401k matching, Group long term disability and Group life insurance. This team member would be required to physically be in the office for at least 90 days upon hiring for training and onboarding purposes, with the option of at least 1 remote-working day a week upon management approval. You'll never meet a team quite like ours. You'll see. At The Miura Group, an original (founding) member of Northwestern Mutual Private Client Group, we help successful people gain clarity and intentionality around their financial world to have greater understanding and peace about how their wealth matches the life and future they want. Our work enables us to impact their lives, their family, their future, and our greater community in a powerful and positive way. When your work makes a difference in the world, and you love the team you're on, work weeks become fulfilling in a new way. ****************************

Job Description The Client Care Supervisor oversees a team of in-office or remote representatives. The ideal candidate will have 5-7 years of experience managing a team of in-office or remote representatives in a contact center or home services company. The Client Care Supervisor will be responsible for leading the team in delivering excellent customer service, achieving key performance indicators (KPIs), implementing effective strategies to improve efficiency, and meeting organizational goals. ESSENTIAL JOB FUNCTIONS Manage and lead a team of in-person and remote call center representatives Develop and implement strategies to achieve key performance indicators (KPIs) Ensure that the team delivers excellent customer service and resolves customer issues in a timely and efficient manner Work with other departments to improve processes and procedures related to the call center and its intersection with other aspects of the business Monitor and analyze call center performance data to identify areas for improvement Provide regular coaching and feedback to representatives to improve performance Implement and participate in training programs for new representatives and ongoing training for existing representatives Incorporate feedback and coaching from the Client Care Director and Regional Trainer Uphold and promote the company's Code of Conduct Partner with leadership to ensure the team's performance supports and meets the Brand's overall revenue goals Take escalation calls as needed to resolve issues quickly and protect the client experience SKILLS AND ABILITIES Creative problem-solver, with the ability to think, plan, and execute on multiple projects autonomously and in an organized fashion, balancing the long-term and urgent needs of the team Demonstrated ability to work calmly and collaboratively in fast-paced and ambiguous environments, maintaining good judgment and the ability to escalate appropriately Strong leadership skills Must be highly organized, flexible, deadline-oriented and detail-oriented Prior project management and communication skills Must be a self-starter, able to produce with limited supervision in a fast-paced environment Excellent interpersonal skills with the ability to build and maintain relationships both internally and externally When business-critical issues arise, must be willing to work outside normal business hours Excellent writing, organizational, planning, and communication skills Ability to work in a deadline-driven environment High energy, team-oriented, data-driven, and results-focused Skilled at influencing others MINIMUM REQUIREMENTS High School diploma or equivalent 5-7 years of experience managing a team of in-person or remote representatives in a contact center or home services company Previously developed call center best practices and industry trends PREFERRED REQUIREMENTS Bachelor's degree in business, management, or a related field Bilingual (Spanish/English) Project management experience Previous experience with call center software and technology Previously developed call center best practices and industry trends