Patient care coordinator jobs in New Britain, CT

Assignment Type: Travel Contract Contract Length: 13 Weeks Shift: Days (8:00 AM - 4:30 PM), 40 hours/week Seeking an experienced Medical Staff Coordinator to support medical staff operations, credentialing, privileging, and administrative functions. This role ensures compliance with JCAHO standards, medical staff bylaws, and hospital policies. The ideal candidate will excel in a high-pressure environment, demonstrate strong critical thinking, and maintain strict confidentiality. Requirements Minimum 3 years of medical staff coordinator experience in a hospital setting (required). Associate Degree in Business or Executive Secretarial Program (required). NAMSS Certification (strongly preferred). Must be able to perform under pressure with strong office management and administrative skills. Excellent written and verbal communication skills. Strong attention to detail and ability to work independently. Knowledge of medical terminology (preferred, not required). Must have a personal vehicle for the assignment. Permanent home address must be included in submission (required). Must reside 50+ miles away from the facility (no locals). Schedule & Additional Details 40-hour guarantee (8-hour day shifts). *Offered pay rate will be based on education, experience, and healthcare credentials. Pride Health provides a comprehensive benefits package, including medical, dental, and vision insurance, flexible spending accounts, company-paid life and long-term disability insurance, and optional supplemental life insurance for employees, spouses, and children. Additional perks include short-term disability, accident and critical illness coverage, identity theft protection, a 403b retirement plan, and tuition reimbursement of up to $4,000 annually for full-time employees. Interested? Apply now! About Pride Health Pride Health is Pride Global's healthcare staffing branch, providing recruitment solutions for healthcare professionals and the industry at large since 2010. As a minority-owned business that delivers exceptional service to its clients and candidates by capitalizing on diverse recruiting, account management, and staffing backgrounds, Pride Health's expert team provides tailored and swift sourcing solutions to help connect healthcare talent with their dream jobs. Our personalized approach within the industry shines through as we continue cultivating honest and open relationships with our network of healthcare professionals, creating an unparalleled environment of trust and loyalty. Equal Employment Opportunity Statement As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Medical Staff Coordinator (Hospital Credentialing) - Day Shift Schedule: Full‑time (day shift); open to part‑time or flexible hours for the right candidate Compensation: $45/hour I'm partnering with a respected regional hospital to hire a detail‑driven Medical Staff Coordinator who will keep credentialing and privileging processes running with precision. If you thrive in a fast‑paced clinical environment and enjoy collaborating with physicians and leaders to safeguard patient safety and compliance, I'd like to speak with you. What you'll do Coordinate initial appointments, reappointments, and clinical privileging for medical staff and advanced practice professionals, ensuring complete, accurate, and timely files. Maintain the credentialing database and track expirables, verifications, and committee actions; prepare files for review and support audits. Serve as a knowledgeable resource on Joint Commission, CMS, and state Department of Public Health standards, aligning processes and documentation to current requirements. Partner closely with physicians, service line leaders, executives, and legal on credentialing and bylaws/policy questions; handle early‑morning or early‑evening meetings as needed to accommodate provider schedules. Must‑have qualifications Associate degree (or equivalent experience); Bachelor's in business/health administration preferred. 2+ years in a hospital medical staff services or credentialing role; MSO reappointment experience (3+ years) strongly valued Hands‑on proficiency with Echo and Axual (or comparable) credentialing platforms. NAMSS CPCS certification (or commitment to obtain within 1 year of eligibility). Solid grasp of medical terminology, advanced Microsoft Office skills, and database accuracy/quality control. Professional, composed communicator who manages multiple deadlines and exercises sound judgment. Nice to have Experience supporting a Level I trauma environment and/or Epic exposure. Prior travel or multi‑site credentialing background. Why this opportunity High‑impact role that directly supports patient safety and provider readiness. Collaborative team culture and strong executive engagement with Medical Staff Services. Flexible scheduling options within a steady daytime framework (ideal for work‑life balance). Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our program provides employees with the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed. * Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner * Answers and responds to telephone inquiries in a professional and timely manner * Schedules appointments * Gathers patients and insurance information * Verifies and enters patient demographics into EMR ensuring all fields are complete * Verifies vision and medical insurance information and enters EMR * Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients * Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete * Prepare insurance claims and run reports to ensure all charges are billed and filed * Print and prepare forms for patients visit * Collects and documents all charges, co-pays, and payments into EMR * Allocates balances to insurance as needed * Always maintains a clean workspace * Practices economy in the use of _me, equipment, and supplies * Performs other duties as needed and as assigned by manager * High school diploma or equivalent * Basic computer literacy * Strong organizational skills and attention to detail * Strong communication skills (verbal and written) * Must be able to maintain patient and practice confidentiality Benefits * 401(k) with Match * Medical/Dental/Life/STD/LTD * Vision Service Plan * Employee Vision Discount Program * HSA/FSA * PTO * Paid Holidays * Benefits applicable to full Time Employees only. Physical Demands * This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.

At Root Center, we believe our employees are our greatest asset, and we're committed to creating a supportive and engaging work environment where everyone can thrive. We're driven by a clear purpose and a set of core values that shape everything we do, from nurturing growth and promoting well-being to cultivating connections and making a positive impact. In fact, 97% of our newly hired employees would recommend us to their friends for employment opportunities, and 96% said they strengthened their skills in their first few months. If you share our commitment to these values and want to join a team that lives them every day, Root Center might be the perfect fit for you Starting Rate: $20.00 Position Summary The Patient Service Representative is responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience. Warmly greets and checks-in arriving patients. Evaluates priority and directs patients appropriately according to urgency and subject matter. Ensures patients have a comfortable and inviting environment by maintaining a clean lobby. Remains polite and courteous at all times. Additional administrative duties as outlined in Position Responsibilities and Expectations. Minimum Qualification Requirements A high school diploma or GED equivalency; three (3) years general secretarial experience; or a two-year business degree with one-year secretarial experience. Must possess effective communication skills. Competency in basic medical assisting skills, interacting with patients, and an ability to assess and communicate psychological observations. Positive, customer-focused approach, with commitment to providing excellent patient care. Proven ability to work effectively in a team environment. Experience with Electronic Medical Records preferred, strong computer skills and a solid working knowledge of Microsoft Office Software. Strong organizational skills and attention to detail. Position Responsibilities and Expectations · Answering telephone in a polite and timely manner, screening phone calls to ensure caller is transferred to dept./person, retrieves messages, distributes voice mail messages and faxes to appropriate staff · Check-in desk duties: Verify patient information and direct patient to staff member according to instructions indicated in “Hold” message; performing BAC's, obtaining patients signature on lab slips; label specimens as required; instruct patient to provide U/A (and supervise when required); reading temperature of U/A's, accepting U/A's, placing patients in medicating queue (pressing F12),preparing U/A's for transport to Lab; processing instant U/A's and entering results in patients' medical record; providing missing information on ADL lab slip and returning to lab for processing; re-stocking supplies in preparation for the next day, closing check-in desk and sending out end of day reports accordingly; maintaining inventory of ADL supplies and ordering accordingly · Administrative/Billing duties: Collects fees and records payments; coordinates accounts receivable to include the billing and insurance authorization processes; photographs clients and prepares client ID cards; electronically prepares medical records for new admissions and accompanying information; processes client refunds; typing for clinic staff members including correspondence to outside agencies; interoffice memorandums, etc.; participating in clinical staff meetings; taking minutes at staffmeetings; DDAP processing for DMHAS client tracking requirements admissions and discharges; completes client fee contracts; updates lobby boards; process late letters on a timely basis; performs any other clerical/secretarial or technical duties as directed. · Reports: daily reconciliation client fee reports; patient test status reports; weekly fee reports, monthly client collateral tracking report and other data collection and reports as requested by the clinic supervisor. · Office Supplies and IOP Supplies: order supplies according to monthly amount budgeted, maintains inventory and keeps a neat and clean supply area/room COMPENSATION & BENEFITS For all benefit eligible employees, we offer a prestigious employment package that includes competitive compensation plus a comprehensive array of benefits including: Work Life Balance- Flexibility: Great work life balance with clinics closed on Sundays. No current on-call responsibilities. Time off including PTO (4 weeks), three (3) Paid training days and thirteen (13) paid holidays, including your birthday! 35 hour work week and so much more! Health Insurance & Dental Insurance- with flexible employee contribution options depending upon chosen plan. Voluntary Vision Insurance Life Insurance and AD&D - 100% paid by Root Center for Advanced Recovery Short-Term Disability - 100% paid by Root Center for Advanced Recovery 403(b) Retirement Plan with a 5% employer match after 6 months of employment and an additional 5% employer contribution after 1 year of employment. $2,000 provided annually for tuition, license reimbursement, certifications or other educational activities, including 3 paid training days for educational activities and conferences. Annual bonus eligible based on agency performance Root Center has approved sites for the following NHSC Loan Repayment Programs: The Loan Repayment Program, Students to Service Loan Repayment Program, Rural Community Loan Repayment Program and Substance Use Disorder Workforce Loan Repayment Program. EEO Statement: Root Center is committed to hiring and retaining a diverse workforce. Root considers applicants for employment without regard to, and does not discriminate on the basis of, an individual's sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Root Center discriminate on the basis of sexual orientation or gender identity or expression.

Somers Orthopaedic Surgery & Sports Medicine Group has been providing expert diagnosis and treatment of musculoskeletal conditions and injuries in Carmel, Newburgh, Mount Kisco, Fishkill, New York, and Danbury, Connecticut. Somers Orthopaedic Surgery & Sports Medicine Group physicians specialize in all aspects of orthopaedic care. Somers has partnered with HealthPlus Management, a Physician Support Organization, to provide best-in-class administrative support as they continue to expand their practice. HPM currently provides practice management services to 40+ locations in NY, NJ and CT. Responsibilities Provide outstanding customer service to every patient Coordinate patient visits to ensure proper progress of treatment plans Educate our patients on treatment plans, practice policies, financial responsibility, etc. Schedule the treatment plan of the physicians with the patient Track referrals and treatment plans with patient Assist patients to set goals and identify the problem(s) when patients are not meeting their goals Assist patients with completion of paperwork when necessary Respond to patient inquires in a compassionate and timely manner Process medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate) Ensure the compliance of treatment plans created by the physicians Responsible for maintaining confidentiality of personal information (HIPAA compliant) Ensure all patient information (demographics, insurance information, etc.) are in the system for follow-up and reporting Provide advocacy, information, and referral services to patients Act as a back-up to other team members as needed Work closely with the doctor to ensure patient care Other duties as assigned Knowledge and Experience 1+ years of relevant medical experience, preferred Knowledge of medical terminology & procedures, and the ability to intelligently and confidently converse with patients and is preferred Knowledge of EMR system(s) Strong computer knowledge and windows program including Microsoft word/excel Skills and Abilities Excellent verbal and written communication Ensuring a great patient experience by delivering outstanding customer service Relaying a sense of compassion to our patients Exceptional organizational and time-managements skills - the ability to multi-task is a must Adaptability and flexibility while working in a fast-paced environment Problem-solving ability and aptitude Outcome-focused, with an ability to work under pressure A strong sense of urgency and focus in accomplishing tasks Schedule: Monday-Friday, 8:00am-4:30pm Pay: $21-$25 per hour

We are seeking a Pediatric Care Coordinator to join our dynamic team! Job purpose The Pediatric Care Coordinator is a vital member of the interdisciplinary patient care team. This role provides patient navigation and facilitates access to care based on EHR data and referrals from clinical teams. The Care Coordinator identifies any barriers that may impact a patient's access to health, and will link them to appropriate services. Duties and responsibilities Reporting to the Care Coordination Program Manager, the Pediatric Care Coordinator's role will involve in-person visits with patients and families as well as telephonic visits. Patients who have been identified as needing additional support services to navigate the healthcare system and access community resources, high utilizers of acute care or hospital services, or otherwise high-needs/high-cost patients, will comprise the panel of patients. The Care Coordinator will address through measurable efforts to improve health and adherence/access to health care. Primary responsibilities include but are not limited to: Outreach to patient populations based on gaps-in-care reports or other reports that have identified vulnerable patients and families Conduct needs assessments at least yearly using a validated screening instrument on all patients with whom the Care Coordinator interacts Use technological platforms to link patients with needs to community resources Assist with and follow-up on the successful completion of health maintenance items (e.g. lab testing, annual visits) and chronic disease management (e.g. routine diabetic or asthmatic care) Conduct home visits as needed Identify barriers to care impacting patients' abilities to adhere to treatments. Assist patients with insurance enrollment, or other patient assistance programs Work collaboratively with clinical teams to meet the needs of complex, high-cost patients Attend relevant trainings as required and assigned. Document client referrals, encounters, and services in the EPIC electronic health record and communicate securely with other team members and clinicians. Maintain strict adherence to all deadlines including report deadlines and timely completeness of documentation. Qualifications Associates degree in health-related field and/or relevant years of experience is required. Bachelor's degree preferred. A valid CT driver's license and access to reliable transportation is required. Experience in Care Coordination; working with teams; using EPIC electronic health record highly preferred. The successful candidate will have excellent computer skills including word processing and data entry required and the ability to work independently. Bilingual in English and Spanish is highly desirable. Direct Reports None About Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Position: Full-Time • Front Desk / Patient Care Coordinator Sign-On Bonus: Offered based on experience Meriden Family Dental is expanding, and we are seeking a caring, motivated, and patient-focused Patient Care Coordinator to join our high-performing team. We are seeking an individual who genuinely enjoys working with people and is eager to be part of an office that prioritizes professionalism, teamwork, and exceptional patient care. What We're Looking For We are seeking a candidate who is: Friendly, patient-centered, and professional A strong communicator with a positive attitude Reliable, organized, and able to multitask Comfortable in a fast-paced office environment Willing to learn and grow with supportive training Experience in a dental or medical front desk is preferred but not required Responsibilities Greet patients courteously and maintain a welcoming environment Manage check-in and check-out procedures Schedule and confirm appointments Answer phone calls and respond to patient inquiries Verify insurance benefits and enter patient information Assist with treatment plan coordination Support the team to ensure smooth daily operations Why Join Meriden Family Dental? Sign-on bonus based on experience Supportive, high-performing team culture Modern, organized, and well-managed office Opportunities for learning and advancement Stable full-time position with consistent hours A positive environment where your work makes a real impact To apply, please send your resume, cover letter, and any relevant marketing portfolio to ***************************. Meriden Family Dental is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

About MHA MHA - Mental Health Association is a nonprofit organization dedicated to helping people live their best life. We provide a wide range of services across Western Massachusetts, including outpatient therapy, substance use recovery, supports for individuals with developmental disabilities or brain injuries, and residential and housing programs. MHA serves individuals impacted by mental illness, substance use, developmental disabilities, brain injuries, and homelessness. Our mission is rooted in inclusion, dignity, and empowering people to lead fulfilling, independent lives. About the GRIT Program The GRIT program by the Mental Health Association (MHA) offers residential rehabilitation for individuals with substance use challenges and co-occurring mental health conditions. GRIT provides a structured, supportive environment focused on recovery, personal growth, and long-term stability. Residents engage in individualized counseling, recovery-focused programming, and community activities like education, job training, or employment. With locations in Springfield (men's programs) and Holyoke (LGBTQIA+ program), GRIT combines the comforts of home with access to vital resources. A skilled, multidisciplinary team works closely with each resident to build a strong foundation for recovery and create personalized aftercare plans for a successful return to the community. ______________________________________________________________________________________________ Position Summary The Care Coordinator supports individuals by providing information, developing connections with community and behavioral health resources, and coordinating care services, including Medication-Assisted Treatment (MAT) and psychiatric care. The role also involves coordinating referrals and establishing aftercare and discharge plans. Pay Rate: $21 an hour Open Shift: Monday through Friday 8am-4pm (40h) Key Responsibilities Assist clients in accessing needed services by providing information, making referrals, coordinating care, and ensuring follow-up. Develop and maintain connections with community resources and behavioral health services available through clients' health insurance. Coordinate MAT and psychiatric services during residency and assist in creating aftercare plans for ongoing support post-discharge. Support clients in identifying recovery goals and developing individualized service plans in collaboration with the treatment team. Advocate on behalf of clients to ensure timely access to benefits, housing, healthcare, and other essential services. Document all client contacts, service coordination activities, and progress in accordance with agency policies and confidentiality standards. Engage with clients regularly to assess ongoing needs and update care plans as appropriate. Maintain communication with external providers to ensure coordinated and continuous care. Participate in discharge planning by linking clients to outpatient supports and community-based services that promote long-term recovery. Provide crisis support and assist in developing crisis prevention and response plans as needed. Collaborate with program staff to ensure service delivery is trauma-informed, person-centered, and culturally responsive. Maintain professional boundaries while fostering trust and engagement with clients. Ensure all services provided align with regulatory requirements, agency values, and program goals Equal Opportunity Statement The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Requirements Valid driver's license, adequate auto insurance, a clean driving record, and a reliable vehicle during work hours. High School Diploma or equivalent (GED) required. Bachelor's Degree in a related field preferred. Prior experience in Human Services required. Certified (or ability to become certified) in medication administration (MAP), CPR, and first aid. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (403B, IRA) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Long Term Disability $21 an hour

Professional Type: Administrative Specialty: Patient Services Coordinator I Contract Type: Long-Term (13 weeks) Shift: Day | Monday-Friday | 8:00 AM-5:00 PM | 40 hours/week Rate: $19.00-$23.00/hr Notes Local candidates only - must live within 45 minutes of the clinic. Temp-to-hire opportunity. Position will split time between Bridgeport and Stamford offices. Schedule: Stamford: Monday & Friday Bridgeport: Tuesday, Wednesday & Thursday Locations: Bridgeport: 2660 Main St, Suite 117, Bridgeport, CT 06606 Stamford: 623 Newfield Ave, Stamford, CT 06905 Position Title Patient Services Coordinator - Urology (Bridgeport/Stamford) Role Responsibilities Answer and triage patient calls Schedule appointments Process insurance verifications Scan medical records Check patients in and out Requirements Minimum 1 year of customer service experience in a fast-paced medical office

Extended Care Coordinator (Part-Time Weekends) Canaan, CT The Extended Care Coordinator helps create a welcoming, supportive, and structured community environment for clients participating in Mountainside's Extended Care program. This program offers ongoing recovery support in a safe, engaging living setting, designed to foster personal growth, accountability, and long-term success. The Coordinator ensures that every client's experience meets or exceeds expectations, providing the highest level of care and service throughout their stay. Schedule: Saturday and Sunday: 8:00 am - 4:30 pm Your Role: * Comply with all federal, state and accreditation regulatory requirements. * Address day-to-day non-therapeutic needs of clients while maintaining a calm, welcoming and professional demeanor and adherence to established standards for "Best in Class" service. * Prepare to welcome new admissions by ensuring that all welcome materials are in place and blocked room and bed are clean and orderly according to established standards. * Complete admissions process, including greeting new clients and their families and completion of all necessary forms. * Orientate new clients to facility, programs and services * Coordinate transportation for outside appointments, pickups and drop offs for new admissions, current clients and discharging clients as assigned. Provide transportation as needed * Assist with administration and processing of UTOX testing samples * Assist with morning wake-up and evening bed check of clients as necessary * Perform routine inspections of client rooms, reporting any infractions of ECare resident guidelines. * Assist with store run purchases on behalf of clients providing transportation to stores on designated nights. * Facilitate inspection, ordering and pick up of prescriptions for clients. * Provide assistance to other team members as necessary to ensure that clients experience an unsurpassed level of service by taking initiative to support the recovery process * Must drive safely and without incident * Follow relevant safety regulations and state laws governing vehicle operation and ensure that passengers follow safety regulations. * Test vehicle equipment such as lights, brakes, horns or windshield wipers, to ensure proper operation. * Perform errands such as delivering or picking up mail, packages, food, and cleaning supplies. * Provide passengers with assistance entering and exiting vehicles and help them with any luggage. * Performs quality assurance checks of extended care residence * Ensures house is properly stocked with supplies, linens, comforters etc. * Reports defects in the physical property, submits requests for maintenance and repairs Qualifications: * High School Diploma or Equivalent - Required * Valid Driver's License and Clean Driving Record - Required Compensation: The base rate of pay for this position is $17.00 to $22.00 per hour. Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, experience, scope and complexity of role responsibilities, geographic location, performance, and working conditions. Benefits: * Paid Sick Time * 401(k) with employer matching About Mountainside: Mountainside Treatment Center is a dynamic, fast-paced and growing recovery facility that values innovation and an obsession with providing Best in Class service to our Clients. Founded in 1998, we are a leading behavioral healthcare provider dedicated to treating alcohol dependency and drug addiction. Accredited by The Joint Commission and CARF for its high standards of care, Mountainside seeks out passionate and talented individuals to join its staff. We believe that every employee, regardless of position, plays a vital role in our success. Here at Mountainside Treatment Center, we strongly prefer all employees to be fully vaccinated for Covid-19 (including regularly scheduled boosters) and the Flu as recommended by the CDC. Mountainside is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities. Salary Description $17.00 - $22.00

Job Description The Scheduling Coordinator is responsible for handling the patient intake and flow and coordinating all appointments and scheduling with the practice and doctors. This role is vital and requires a high level of attention to detail and organization in a fast-paced environment. Essential Job Function: Schedule, authorize and send pertinent medical records/orders for appointments Maintain a positive and friendly attitude and deliver excellent customer service to patients Coordinate patient schedule and flow for the practice and maintain schedules with accuracy and attentiveness Be receptive to training and coaching on best practices Maintain an organized working space Coordinate with other team members and doctors as needed for scheduling issues or questions Other duties as required as they relate to the position Knowledge, Skills and Abilities: Understanding of best practices in the industry as it relates to schedule coordination and patient intake Excellent customer service experience Have excellent written and oral communication skills Compassion and high level of service for our patients, parents, and staff Integrity, always doing the right thing Dependable, reliable to be at work when scheduled Attention to detail Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines Professional manner and appearance at all times Computer skills: Microsoft office and Web Browser Telephone skills: Proper telephone etiquette and information gathering skills Education and Experience High-School Diploma Required 1-3 Years Relative Experience Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. For additional information, please follow this link.

The Client Care Coordinator supports client engagement for women in recovery support programs and serves as a liaison between the agency and the Department of Mental Health and Addiction Services referral source ensuring accurate and timely communication. This position provides timely and accurate completion of all DMHAS correspondence, reporting and data entry as required by program. The Client Care Coordinator also assists clients in basic needs and case management needs. The Client Care coordinator identifies individuals in the community who would benefit from recovery support services and fosters strong connections throughout the community with emergency departments and psychiatric units to engage individuals in medical care and behavioral health care services. The goal is to connect individuals who are pregnant, thinking about becoming pregnant or 1-2 years post-partum with a substance use disorder to the recovery supports that will help them be successful and thrive. Hourly rate: $20 EDUCATION AND EXPERIENCE/QUALIFICATIONS High School diploma/GED and a minimum of two years of experience working with health care systems and/or the homeless population. Bachelor's degree and some experience preferred. Bi-lingual in Spanish is preferred. Must have a valid driver's license. Must have held driver's license for a minimum of one year. LOCATION New Britain, CT SCHEDULE Full time EMPLOYEE BENEFITS At Wheeler, we're committed to not only supporting your career growth but also ensuring your well-being and security. Here's how we invest in you: Nurture Your Health: Comprehensive medical and prescription insurance through Centivo Comprehensive dental and vision insurance through Cigna Access to wellness programs to support your physical and mental health Secure Your Future: Enjoy peace of mind with company-paid life and AD&D insurance 403(b) Plan, with contributions from the company Fuel Your Career Growth: Pursue your educational goals with our Education Reimbursement Program Access training and development opportunities Maintain Work-Life Harmony: Recharge with generous paid time off, including: 15 vacation days per year to explore and recharge 8 sick days per year for your well-being 2 personal days per year for your personal needs 2 floating holidays per year to celebrate what matters to you 9 paid company holidays to spend with loved ones Access free and confidential counseling through our Employee Assistance Program (EAP) ESSENTIAL DUTIES AND RESPONSIBILITIES Provides outreach to traditional and non-traditional settings in the cities and towns in central CT. Makes contact with individuals who meet criteria for the program to assist them in connecting to the recovery support program. Makes formal treatment referrals for and helps to engage adults in treatment services and recovery supports. Collaborates with other providers within the region and develops linkages with organizations that provide services to women and families Maintains records of program activities for reporting and tracking purposes. Attends program staff meetings and assigned community meetings. Provides timely and accurate reporting and ensures all written correspondence with DMHAS meet timeliness standards, contain accurate information and meet other contract requirements. Obtains and verifies releases to maintain timely communication with referral sources. Attends team meetings and participates in client centered, strengths-based presentations/discussions. Coordinates with supervisor in facilitating all state and funder requirements. Fosters positive, professional relationships with referral sources. Attends meetings with referral sources as requested. Coordinates with clinical/program staff, referral sources and clients to support enhanced engagement and retention of clients. Continues to develop knowledge and understanding about the history, traditions, values, family systems, and artistic expression of groups served as well as uses appropriate methodological approaches, skills, and techniques that reflect an understanding of culture.

At Root Center, we believe our employees are our greatest asset, and we're committed to creating a supportive and engaging work environment where everyone can thrive. We're driven by a clear purpose and a set of core values that shape everything we do, from nurturing growth and promoting well-being to cultivating connections and making a positive impact. In fact, 97% of our newly hired employees would recommend us to their friends for employment opportunities, and 96% said they strengthened their skills in their first few months. If you share our commitment to these values and want to join a team that lives them every day, Root Center might be the perfect fit for you Starting Rate: $20.00 Position Summary The Patient Service Representative is responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience. Warmly greets and checks-in arriving patients. Evaluates priority and directs patients appropriately according to urgency and subject matter. Ensures patients have a comfortable and inviting environment by maintaining a clean lobby. Remains polite and courteous at all times. Additional administrative duties as outlined in Position Responsibilities and Expectations. Minimum Qualification Requirements A high school diploma or GED equivalency; three (3) years general secretarial experience; or a two-year business degree with one-year secretarial experience. Must possess effective communication skills. Competency in basic medical assisting skills, interacting with patients, and an ability to assess and communicate psychological observations. Positive, customer-focused approach, with commitment to providing excellent patient care. Proven ability to work effectively in a team environment. Experience with Electronic Medical Records preferred, strong computer skills and a solid working knowledge of Microsoft Office Software. Strong organizational skills and attention to detail. Position Responsibilities and Expectations * Answering telephone in a polite and timely manner, screening phone calls to ensure caller is transferred to dept./person, retrieves messages, distributes voice mail messages and faxes to appropriate staff * Check-in desk duties: Verify patient information and direct patient to staff member according to instructions indicated in "Hold" message; performing BAC's, obtaining patients signature on lab slips; label specimens as required; instruct patient to provide U/A (and supervise when required); reading temperature of U/A's, accepting U/A's, placing patients in medicating queue (pressing F12),preparing U/A's for transport to Lab; processing instant U/A's and entering results in patients' medical record; providing missing information on ADL lab slip and returning to lab for processing; re-stocking supplies in preparation for the next day, closing check-in desk and sending out end of day reports accordingly; maintaining inventory of ADL supplies and ordering accordingly * Administrative/Billing duties: Collects fees and records payments; coordinates accounts receivable to include the billing and insurance authorization processes; photographs clients and prepares client ID cards; electronically prepares medical records for new admissions and accompanying information; processes client refunds; typing for clinic staff members including correspondence to outside agencies; interoffice memorandums, etc.; participating in clinical staff meetings; taking minutes at staff meetings; DDAP processing for DMHAS client tracking requirements admissions and discharges; completes client fee contracts; updates lobby boards; process late letters on a timely basis; performs any other clerical/secretarial or technical duties as directed. * Reports: daily reconciliation client fee reports; patient test status reports; weekly fee reports, monthly client collateral tracking report and other data collection and reports as requested by the clinic supervisor. * Office Supplies and IOP Supplies: order supplies according to monthly amount budgeted, maintains inventory and keeps a neat and clean supply area/room COMPENSATION & BENEFITS For all benefit eligible employees, we offer a prestigious employment package that includes competitive compensation plus a comprehensive array of benefits including: * Work Life Balance- Flexibility: Great work life balance with clinics closed on Sundays. No current on-call responsibilities. Time off including PTO (4 weeks), three (3) Paid training days and thirteen (13) paid holidays, including your birthday! 35 hour work week and so much more! * Health Insurance & Dental Insurance- with flexible employee contribution options depending upon chosen plan. * Voluntary Vision Insurance * Life Insurance and AD&D - 100% paid by Root Center for Advanced Recovery * Short-Term Disability - 100% paid by Root Center for Advanced Recovery * 403(b) Retirement Plan with a 5% employer match after 6 months of employment and an additional 5% employer contribution after 1 year of employment. * $2,000 provided annually for tuition, license reimbursement, certifications or other educational activities, including 3 paid training days for educational activities and conferences. * Annual bonus eligible based on agency performance * Root Center has approved sites for the following NHSC Loan Repayment Programs: The Loan Repayment Program, Students to Service Loan Repayment Program, Rural Community Loan Repayment Program and Substance Use Disorder Workforce Loan Repayment Program. EEO Statement: Root Center is committed to hiring and retaining a diverse workforce. Root considers applicants for employment without regard to, and does not discriminate on the basis of, an individual's sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Root Center discriminate on the basis of sexual orientation or gender identity or expression.

**_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution **_Work Schedule_** 8:30 AM ET to 5:00 PM ET, Monday to Friday (Remote) **_Job Summary_** The Representative II, Customer Service - New Patient Care is responsible for engaging with patients referred by partner pharmacies to initiate service and ensure timely delivery of durable medical equipment and diabetes-related supplies. This role focuses on building trust through warm outbound calls, verifying patient information, and guiding patients through the onboarding process with empathy and professionalism. **_Responsibilities_** + Serves patients over the phone to initiate their first order of diabetes testing supplies and related products. + Conducts warm outbound calls to patients referred by partner pharmacies, introducing services and guiding them through the onboarding process. + Provides exceptional customer service by answering questions, explaining products, and ensuring patients feel supported and informed. + Collects and verifies patient demographics, insurance details, and account information in compliance with HIPAA regulations. + Maintains high productivity standards, including managing 80+ combined inbound and outbound calls per day and an average of 150+ patient accounts per month. + Ensures timely processing and shipment of patient orders, meeting or exceeding individual and department goals. + Collaborates with internal teams and provider support staff to confirm eligibility and resolve any order-related issues. + Documents all interactions and maintains detailed notes in the company system for continuity and compliance. + Demonstrates accountability for each patient interaction, ensuring a smooth onboarding experience and quick access to necessary supplies. + Upholds a positive, patient-focused approach, especially when working with older populations who may be cautious about scams. **_Qualifications_** + 1-3 years of customer service experience in a call center environment, preferred + High School Diploma, GED or equivalent work experience, preferred **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems **Anticipated hourly range:** $15.75 per hour - $18.50 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 1/09/2026 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

The Patient Access Specialist - Director is a mid-level role, within the Patient Access team, and is responsible for supporting our client's reimbursement needs to facilitate patient access to their technologies and procedures. This position will support a variety of key economic stakeholders including client company representatives and their customers including physicians, billing and coding personnel, hospitals, and ambulatory surgical centers. This position will be accountable to serve as an expert resource in patient access services including, benefits verification, prior authorization, pre-service appeals and post service claims appeals. Key Responsibilities: Participation on weekly program calls as needed. Train and mentor new patient access specialists. Audit a select number of cases per program as directed by the Director/Manager, Patient Access. Manage a case load for an assigned program. Data entry and review of new patient cases into system database. Serve as a primary point of contact for providers and patients seeking insurance coverage assistance. Communicate with physician's office and their staff regularly. Maintain accurate and up-to-date records within the salesforce platform to ensure accurate reporting to clients. Complete full patient access process as outlined by program SOP including but not limited to: Analyze and interpret patient clinical data, clinical notes and files to determine medical necessity criteria is met specific to each payer policy Review multiple insurance policies to define medical necessity criteria to support medical device/procedure(s) Conduct case-related research (e.g., payer coverage policies, self-funded plans, state and federal regulations). Benefits verification Prior Authoriation/ Pre- service review submissions, pre and post service appeal submissions Ensure all documents developed to support an appeal are accurate, consistent, up to date, and in compliance with applicable Standard Operating Procedures, guidelines, and regulations. Maintain strong professionalism, ethics, and compliance with all applicable laws and policies Ensure compliance with all regulatory and company policies. KPI's: Established based on the program complexity and align with program success: Once KPIs are established they are measured daily, weekly and monthly Qualifications: College degree preferred but will substitute for applicable work experience Minimum of 4-5 years experience in a healthcare setting, preferably in authorization or billing. In-depth knowledge of insurance processes, medical terminology, and healthcare regulations. Preferred experience with supporting mental health treatment programs, specifically those related to Major Depressive Disorder (MDD) Knowledge of Medicaid, Medicare, and commercial payer requirements, including prior authorization and appeals processes. Strong problem-solving skills. Ability to remain patient, empathetic, and composed throughout long, time-intensive interactions with individuals experiencing mental health challenges Strong analytical, and problem-solving skills. Excellent communication and interpersonal skills.

Holyoke Medical Center is a proud 219-bed community hospital that has served the healthcare needs of the pioneer valley for over 125 years. We continue to grow and address the needs of our community through quality and patient-centered care. Our Centralized Scheduling team is seeking an experienced individual to schedule appointments for patients of all ages, perform clerical duties and coordinate patient account functions, which take place prior to the date of service. REQUIREMENTS: High School Graduate; must have a minimum of one year medical office experience with public contact and interaction, or equivalent educational training We offer a competitive salary & benefits package, including: * low cost health insurance with no deductibles when using HMC services * dental and vision insurance * free disability and life insurance * 403(b) plan * Up to $8000 in degree/tuition reimbursement * In-House Pharmacy * Relaxation Room and Fitness Center * Other voluntary benefits, such as LegalShield, Pet Insurance * free onsite parking

Job Description Work in a fun, positive environment while helping families establish a dental home with an exceptional experience! Grow your career in the dental field with a team that values collaboration, professionalism, and outstanding patient care. Benefits: Medical, Dental, Vision, Short-Term/Long-Term Disability, 401k Safe Harbor, PTO, Holiday, & Sick Time. Full-Time Hours: Monday-Friday: 8:30 am-5:30 pm, with select Saturdays 8:30 am-2 pm. WHO WE ARE The Smile Spot Children's Dentistry & Orthodontics provides the highest quality of dental and customer service to children and their parents. Our office environment is energetic, supportive, and fun, with a focus on building lasting relationships. Our state-of-the-art office, opened in 2012, has grown rapidly and was featured in a national design magazine. Equipped with video games, toys, televisions above dental chairs, and a child-friendly atmosphere, we strive to make dental visits enjoyable and memorable. Visit our website: ************************************** to learn more. WHO WE ARE LOOKING FOR · A friendly and professional individual with strong communication skills. · Reliable and committed team player who arrives on time and ready to work. · Time management skills to prioritize tasks and ability to multitask. · Someone who enjoys helping families and creating positive experiences. · Someone who thrives in a fast-paced work environment. · Someone with strong organizational skills and attention to detail. · Familiarity with office equipment and printers. · Proficient computer skills including use of Microsoft Office applications. · Experience in dental or medical administration is a plus (but not required). · Deliver exceptional customer service to help families feel valued, informed, and supported. · Collaborate with our team to develop and implement patient satisfaction initiatives. RESPONSIBILITIES · Welcome patients and families warmly upon arrival and ensure a positive first impression. · Check patients in and out, verify insurance, and maintain accurate demographic and billing information. · Answer incoming phone calls, schedule appointments, confirm visits, and assist with new patient inquiries. · Ensure accurate processing of charges, payments, and financial arrangements. · Communicate with clinical staff to maintain smooth patient flow and minimize wait times. · Maintain confidentiality and follow office policies while following HIPAA guidelines. · Assist parents with completing dental forms, consent documents, and electronic records. · Provide support to the administrative and clinical team as needed. · Comfort working with children and families from diverse backgrounds. We offer a fun and fast-paced rewarding work environment with competitive salaries and excellent benefits packages! Be a part of an inclusive and inviting team that thrives on team work, communication and fun! The Smile Spot participates in E-Verify.

Work in a fun, positive environment while helping families establish a dental home with an exceptional experience! Grow your career in the dental field with a team that values collaboration, professionalism, and outstanding patient care. Benefits: Medical, Dental, Vision, Short-Term/Long-Term Disability, 401k Safe Harbor, PTO, Holiday, & Sick Time. Full-Time Hours: Monday-Friday: 8:30 am-5:30 pm, with select Saturdays 8:30 am-2 pm. WHO WE ARE The Smile Spot Children's Dentistry & Orthodontics provides the highest quality of dental and customer service to children and their parents. Our office environment is energetic, supportive, and fun, with a focus on building lasting relationships. Our state-of-the-art office, opened in 2012, has grown rapidly and was featured in a national design magazine. Equipped with video games, toys, televisions above dental chairs, and a child-friendly atmosphere, we strive to make dental visits enjoyable and memorable. Visit our website: ************************************** to learn more. WHO WE ARE LOOKING FOR · A friendly and professional individual with strong communication skills. · Reliable and committed team player who arrives on time and ready to work. · Time management skills to prioritize tasks and ability to multitask. · Someone who enjoys helping families and creating positive experiences. · Someone who thrives in a fast-paced work environment. · Someone with strong organizational skills and attention to detail. · Familiarity with office equipment and printers. · Proficient computer skills including use of Microsoft Office applications. · Experience in dental or medical administration is a plus (but not required). · Deliver exceptional customer service to help families feel valued, informed, and supported. · Collaborate with our team to develop and implement patient satisfaction initiatives. RESPONSIBILITIES · Welcome patients and families warmly upon arrival and ensure a positive first impression. · Check patients in and out, verify insurance, and maintain accurate demographic and billing information. · Answer incoming phone calls, schedule appointments, confirm visits, and assist with new patient inquiries. · Ensure accurate processing of charges, payments, and financial arrangements. · Communicate with clinical staff to maintain smooth patient flow and minimize wait times. · Maintain confidentiality and follow office policies while following HIPAA guidelines. · Assist parents with completing dental forms, consent documents, and electronic records. · Provide support to the administrative and clinical team as needed. · Comfort working with children and families from diverse backgrounds. We offer a fun and fast-paced rewarding work environment with competitive salaries and excellent benefits packages! Be a part of an inclusive and inviting team that thrives on team work, communication and fun! The Smile Spot participates in E-Verify.

Immediate opportunity for full time patient care coordinator with insurance billing experience for well established eye care practice. Please send resume and salary requirements. This is a contract position thru August 2021 Qualifications 1. Excellent customer service and communication skills. 2. Empathetic personality and attention to patient's needs. 3. Management of multiple tasks simultaneously. 4. Strong problem solving skills. 5. Ability to work as a team member. 6. Strong organization with attention to detail. 7. Respectful treatment of patients and co-workers. 8. Experience answering multi-line telephones promptly and courteously. 9. Professional appearance. 10. Initiative to solve problems and complete projects. 11. Positive attitude. Additional Information . Patient Check-In Checks patients in, greeting everyone in a pleasant and professional manner. Tracks patients in the reception area and communicate with them, as needed. Evaluates chart data to verify all information has been received, completed, and signatures obtained. Photocopies/Scans patient's insurance card. Ensures that proper authorization or referral is collected and entered into system. Assists patients in obtaining authorization or referrals that have not been received by the practice when possible. Enters all new patient demographic information into the computer. Verifies patient insurance and address information. Places charts in bin for specific physician or technician. Marks arrival time of patients in office and make sure that patients are seen on time. 1. Patient Check-Out a. Presents and collects fees, posting charges and payments, making next appointment. b. Reviews fee sheets for correct charges and diagnosis marked; enters information into computer. c. Ensures patients understand their condition and treatment; provides any special instructions to patients upon leaving. d. Puts route slips in numerical order after previous night's deposit, and lists missing numbers.. e. Schedules return appointments for follow-up as necessary. f. Schedules patients for transfer of care and any required diagnostic testing. g. Explains all fees and patient financial responsibility. h. Secures all necessary patient signatures; obtains proper informed consent and insurance authorization. i. Ensures patient satisfaction. j. Directs patients to optical. k. Reads the route slip to be sure all necessary information has been recorded; obtains any additional information needed before patient departs. l. 2. Telephones a. Answers inbound telephone calls and routes to appropriate station: · Transfers calls regarding appointments to the medical secretary and/or receptionist. · Transfers calls requesting medical advice, prescription refills, or surgery information to the ophthalmic assistant. · Triages calls seeking financial information to the business manager. · Transfers calls from physicians to the doctor being requested or the doctor who is presently on call. · Places all other calls for doctors in the message window. 3. Administrative Enters appointment recall cards to be mailed for future visits. Prepares recall cards for month in advance. Assist with sorting distribution and stamping of mail. Makes appointments on an as-needed basis. Compiles a daily list of all patients requiring preauthorization for subsequent office visits and procedures, presents this list to the front office supervisor on a daily basis. Maintains updated billing procedures and correct coding modifiers. Stocks and keeps check out area and computer area clean. All your information will be kept confidential according to EEO guidelines.