Client Care Coordinator
Patient care coordinator job in Norman, OK
WHO WE ARE: Rose Rock Veterinary Hospital & Pet Resort is a five-doctor small animal, full-service, general practice located in Norman, Oklahoma. Our busy practice is dedicated to providing our clients, patients, and resort guests with excellent, gentle, personalized care that they deserve.
YOUR MISSION: Your mission is to provide outstanding customer service for our clients and assist our doctors and veterinary technicians/assistants with ensuring patients receive the optimal level of care. Duties include customer relations, computer skills, scheduling, telephone contact, and communication of key information to doctors and staff, as well as the overall care of animals, which involves feeding, watering, cleaning, and record-keeping.
REQUIRED PERSONALITY AND BEHAVIOR CHARACTERISTICS:
- Enjoy working with people and animals; be team-oriented.
- Have good communication skills.
- Be hard-working and motivated.
- Be able to handle work swiftly.
- Be a go-getter and be able to complete tasks.
- Be able to keep calm in a busy environment.
WORK SCHEDULE, PLANNED SALARY AND OTHER COMPENSATIONS:
- Full-time or part-time position available.
- Flexible scheduling with various shifts and hours.
- You must be able to work evenings, weekends, and holidays.
- Starting pay $13.00-$16.00 per hour. Wage varies with experience and work status.
- Full-time employee benefits: Medical, dental, and vision insurance; 401k retirement plan; paid time off.
- Other benefits available for both full-time and part-time employees.
Rose Rock Veterinary Hospital and Pet Resort is a drug free workplace.
Care Coordinator
Patient care coordinator job in Oklahoma City, OK
Job Description
Nuvia Dental Implant Center is rapidly expanding and looking for enthusiastic Care Coordinators to join our growing team. We are a leader in dental implant services, known for our exceptional patient care and innovative solutions. With over 45 locations across the country, Nuvia has been featured on major news outlets such as Yahoo Finance, ABC, and CBS. Nuvia's 50,000+ 5-star Google reviews make it an ideal career for any hard working Care Coordinator who enjoys helping patients through a life changing procedure.
What Nuvia Offers:
Pay: $20-$39 per hour
$20-$24 per hour base
Up to $2,000 monthly bonuses averaging out to roughly $12 per hour
Up to $2,000 Quarterly bonuses averaging out to roughly $4 per hour
What's in it for you?
Patient focused: Nuvia Care Coordinators are patient focused which provides the rewarding experience of being a part of patients receiving life changing smiles every day
Key to bringing new patients to Nuvia for a life-changing smile: Through driving patient reviews, Care Coordinators have the meaningful opportunity to help future patients find Nuvia.
Compensation: Nuvia offers competitive base pay. In addition, Nuvia offers our Care Coordinators the unique opportunity to earn both monthly performance bonuses and quarterly bonuses, which when combined give our Care Coordinators the ability to earn an additional 32K/year beyond their base pay.
Benefits Package: Nuvia offers comprehensive health, dental, vision, life insurance, short and long-term disability, 401k with match, paid training, PTO, bereavement leave, parental leave, and an employee assistance program.
Role Overview:
The Care Coordinator is patient focused and dedicated to ensuring patients have a seamless experience while in the office. Care Coordinator responsibilities involve greeting patients, managing appointments, handling various administrative tasks, and actively gathering patient feedback through reviews.
Responsibilities:
Live company core values
Greet and welcome patients
Cultivate a positive and welcoming environment
Communicate well with other team members to provide seamless patient care
Manage appointments and scheduling
Handle billing and payment processing
Provide general administrative support
Actively gather patient reviews
Build strong patient relationships
Attend daily huddles
Collaborate with the team to achieve shared goals
Qualifications:
BLS certification
Strong interpersonal skills
Warm and empathetic
Team oriented
Sales-oriented
Results-Focused
Adaptable
A Day in the Life:
Morning Routine: Prepare the office for the day, ensuring everything is clean, organized, and stocked. Attend the morning huddle to discuss the day's schedule, priorities, and any urgent matters. Review the Schedule: Check the day's appointments and prepare for any special requests or concerns.
Patient Interactions: Greet each patient with a warm smile and a friendly demeanor, setting the tone for a positive experience. Efficiently schedule and reschedule appointments, ensuring optimal patient flow.
Handling Billing and Payments: Process payments, answer billing questions, and address any concerns. Provide Administrative Support: Assist with various administrative tasks, such as filing, scanning, and data entry.
Patient Engagement: Proactively seek patient feedback and encourage them to share their experiences online. Connect with patients on a personal level, addressing their needs and concerns. Provide clear and concise information about treatment plans, procedures, and financing options.
Team Collaboration: Participate in daily huddles to discuss team goals, challenges, and successes. Work closely with other team members, such as doctors, dental assistants, and sales consultants.
End-of-Day Tasks: Reflect on the day's activities and identify any areas for improvement. Review the schedule for the following day and ensure all necessary preparations are made. Make sure the office is ready for patients the next day, turn off lights and equipment and secure the office.
Patient Care Coordinator (Sales)
Patient care coordinator job in Oklahoma City, OK
Patient Care Coordinator (Sales Focused)
About the Role
As a Patient Care Coordinator, you'll play a pivotal role in helping patients make one of the most life-changing decisions they'll ever make - achieving clear, natural vision. This is a high-energy consultative sales position, ideal for driven professionals who love connecting with people, understanding their goals, and guiding them confidently toward a solution that fits their needs.
You don't need ophthalmology experience - what we're looking for is sales excellence, emotional intelligence, and the ability to inspire trust and action.
Key Responsibilities
Convert consultations into scheduled procedures through genuine connection, education, and professional sales communication.
Present procedure options, pricing, and financing in a confident, transparent, and empathetic way.
Guide patients through their journey from first consultation to procedure day, ensuring they feel informed, cared for, and excited.
Build trust and urgency through expert communication and deep understanding of each patient's motivations and hesitations.
Collaborate with doctors, clinical staff, and patient services to ensure a seamless, remarkable patient experience.
Track performance metrics and manage CRM follow-ups to maintain a healthy pipeline of scheduled procedures.
Maintain professionalism while balancing compassion, precision, and sales-driven energy in every interaction.
What You'll Bring -
Proven success in sales, consultative selling, or high-touch customer service (retail, hospitality, automotive, luxury goods, medical, or similar industries).
Exceptional communication and persuasion skills - you make complex decisions feel simple and natural.
High emotional intelligence - able to balance professionalism with genuine care.
Goal-oriented mindset with a strong drive to exceed sales targets.
Comfort working in a fast-paced, performance-driven environment.
Proficiency with CRM systems and digital communication tools.
Ability to maintain composure, empathy, and precision in every interaction.
Adhere to the company's core values and serve a culture of service.
Delegate or prioritize tasks effectively to meet workflow needs.
Commit to participating in strategic initiatives and special projects as needed.
Preferred Qualifications
2+ years in sales, consulting, or service roles where relationship-building and conversion were key metrics.
Education: High school diploma or equivalent ; associate or bachelor's degree preferred.
Confidence in presenting pricing and payment options.
Collaborative spirit - you love being part of a high-performing team with shared goals.
Strong computer and organizational skills including intermediate knowledge of Word, Excel, PowerPoint and Google Drive or similar cloud-based file management systems.
Ability to multitask and to provide efficient and accurate data entry.
Confident, friendly, and reliable.
Values Alignment: Demonstrated commitment to core values - Be Precise, Honor Each Person, Reach for Remarkable, and Stay Humble.
Details
Compensation: Competitive base + commission (uncapped earning potential)
Schedule: Full-time, Monday-Friday (occasional weekend or evening events)
Reports to: Center Director
Location:
ClearSight LASIK & Lens, 7101 NW Expressway, Suite 335, Oklahoma City, OK 73132
Core Values
We live by these every day:
Be Precise. Honor Each Person. Reach for Remarkable. Stay Humble.
Patient Care Coordinator
Patient care coordinator job in Oklahoma City, OK
About Us
Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, and Georgia. Ennoble Care's clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, “To Care is an Honor.” Join Ennoble Care today!
Job Description:
Ennoble Care is looking for a full-time, experienced Patient Care Coordinator that will work out of our Oklahoma City, Oklahoma office,
who aligns with our motto, "To Care Is An Honor".
This position is responsible for ensuring Ennoble Care is providing high quality care services. They work with clinicians, staff and patients to reach healthcare goals and keep the lines of communication open. As a Patient Care Coordinator you should be compassionate, experienced, and highly organized. In this role, you will play an important part in our ability to provide exceptional care by managing the individual care providers, including scheduling and providing support for the caregivers and families.
Responsibilities:
Complete individualized patient care plans and perform care management and care coordination services using Ennoble Care's electronic medical record system
Frequent contact with patients to provide care coordination, support, and manage compliance with the care management programs to increase positive outcomes
Document all client communications (verbal or written) accurately
Communication to and from Primary Care Clinician or designee regarding patient emergent needs and/or life-threatening episodes and to ensure comprehensive care plans are complete and accurate
Keep Team Supervisor informed of all issues pertinent to the care plan process and any known or perceived issues
Demonstrate ability to work with various cross-organizational areas to meet the needs of Ennoble Care's patients, their family members, and partner facilities
Become skilled at using technology including secure email, telephone system, electronic medical records, etc.
Adherence to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications
Excellent customer service skills demonstrated by positive feedback from customers and patients
Contribute as a positive member of the department by supporting all members of the team in a productive and constructive manner
Equipment Operation:
Utilization of a computer, telephone, copy machine, and other office equipment as necessary
Qualifications:
Must be comfortable with speaking on the phone for large amounts of the day
Must be compassionate and empathetic towards our patients, always demonstrating exceptional customer service
Ability to take accurate notes to document each task in a timely manner
Ability to multitask between different patients and workstreams while remaining organized and efficient with time
Ability to thrive in a fast-paced environment
Must be able to work full-time, Monday through Friday, 8:30am-5:00pm CST, on-site in Oklahoma City, OK.
Must be proficient in using a computer, including Outlook and other Microsoft Office programs
Knowledge of basic healthcare terms, conditions, roles, and basic care principles
Candidate must be able to pass a drug screen, background check, have a positive attitude, adapt positively to change, be a team player, and be willing to learn new skills on a continuous basis
PLEASE NOTE: THIS IS A FULL-TIME, IN-OFFICE POSITION.
PLEASE ANSWER ALL APPLICATION QUESTIONS THOROUGHLY, THANK YOU!
#red
Full-time employees qualify for the following benefits:
Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity.
Paid Time Off
Paid Office Holidays
All employees qualify for these benefits:
Paid Sick Time
401(k) with up to 3% company match
Referral Program
Payactiv: pay-on-demand. Cash out earned money when and where you need it!
Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against
protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national
origin, religion, disability, and veteran status.
Auto-ApplyPatient Care Coordinator
Patient care coordinator job in Oklahoma City, OK
Our spa is seeking a dedicated and passionate Sales Manager to join our rapidly expanding team with boundless growth opportunities. This role offers $100,000+ OTE (On Target Earnings) annually, combining a competitive base salary with uncapped commission potential. This is an exciting opportunity for individuals who excel in sales and customer engagement within the wellness industry.
As a Sales Manager, you will be responsible for promoting and selling our treatments, packages, and skincare products, while also overseeing sales strategies to drive client satisfaction and revenue growth. Your expertise will play a key role in increasing bookings, expanding our client base, and ensuring the success of our spa services.
Key Responsibilities
Promote and sell spa services, treatments, and packages to new and existing clients.
Build and maintain strong relationships with clients to encourage repeat business and ensure satisfaction.
Meet or exceed sales targets by understanding client needs and providing tailored recommendations.
Deliver excellent customer service by handling inquiries, resolving concerns, and ensuring a positive client experience.
Collaborate with the team to develop and execute promotions and strategies to attract and retain customers.
Stay up-to-date on all spa services, products, and industry trends to effectively communicate their benefits.
Requirements
Proven experience in sales or customer service, preferably in the wellness, spa, or hospitality industry.
Strong communication and interpersonal skills.
Ability to build positive customer relationships and understand client preferences.
Goal-oriented with a drive to meet and exceed sales targets.
Knowledge of spa treatments and wellness trends is a plus.
A proactive, self-motivated, and energetic attitude.
Strong organizational and time management skills.
Medical Front Office Coordinator
Patient care coordinator job in Norman, OK
Peak Behavioral Health is seeking a
Medical Front Office Coordinator
to join our team at our Norman location! We are looking for someone that is positive, personable, and experienced.
Peak Behavioral Health is a multidisciplinary clinic in Norman, Oklahoma that includes Psychology, ABA, speech therapy, and occupational therapy. You'll be a part of a collaborative team that provides a unified approach in helping children with autism and other disabilities.
We are an Oklahoma company and pride ourselves on supporting this community. We provide personalized treatment programs and the highest care possible.
The Position:
Provide the initial warm welcome to all patients and guests
Receive incoming phone calls and faxes
Coordinate scheduling of 5 providers
Provide appointment reminders for all patients
Collect payments
Receive deliveries and distribute mail to all providers
Provide excellent customer service
Assist colleagues with administrative tasks (e.g., copying, mailing, etc.)
Ordering and stocking office supplies
Announce incoming patients to providers at check-in
Scan and upload documents
Assist in coordination of company events
Manage and pay invoices as needed
Qualifications:
2+ years of experience as a receptionist (medical receptionist experience preferred)
Excellent communication skills with other providers and families
Must have great problem-solving skills
Must be highly organized and have a great eye for details
Available full-time - 40 hours/week, Monday through Friday
Physically able to lift up to 50 lbs.
Proficient in using technology
Must be familiar with Microsoft, Google Docs, Google Sheets, Gmail
Experience with EMR systems, preferably CentralReach and Fusion/Ensora
Passionate about helping children and their families
Bachelor's degree preferred but not required
Benefits:
Hourly wage ($16-$20 per hour based on experience)
Medical/Dental/Vision/Short-Term Disability insurance
Paid Time Off
Paid Holidays
Be part of an incredible team
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law
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Medical Front Office
Patient care coordinator job in Harrah, OK
Job DescriptionDescription:
Primary Job Duties: PRN rotating weekends.
Greet, register, instruct, discharge, and provide general assistance to patients.
Obtain demographic and financial information and enter into computer system/electronic medical record.
Verify insurance eligibility and relevant information on payment policies and billing/collection processes. Verify and collect co-pays, co-insurance, deductibles, past due balances and other patient financial responsibility when applicable.
Maintain and balance cash drawer.
Maintain electronic medical record, scan and title documents appropriately.
Confirm electronic medical record chart is complete, patient understands physician instructions and financial responsibility is settled before prior to patient leaving the center.
Retrieve and fax/mail medical records to primary care providers and insurance carriers per patient request.
Answer the telephone, take messages and forward them to the appropriate staff/provider.
Help maintain patient flow within the center.
Maintain a clean, orderly waiting room including reading material.
Assist with the release of medical records.
Demonstrate ongoing competency and proficiency in job requirements.
Attending staff meetings.
Assist with the orientation of new employees.
Perform clerical tasks as required.
Maintain strictest confidentiality.
Other duties as assigned.
Requirements:
Education:
High school diploma or equivalent.
Graduate of an accredited medical receptionist program preferred.
Experience:
Customer Service/Training preferred.
Knowledge:
Computer systems and applications including Word, Excel and email.
Knowledge of medical terminology and basic office procedures.
Ability to type 30 words per minute with 95% accuracy.
Skills:
Ability to work independently and with the public in a high-pressure environment.
Detail oriented with excellent interpersonal communication skills.
Ability to multi-task and prioritize workload.
Patient Service Coordinator
Patient care coordinator job in Alex, OK
Reports To: Center Manager
Shift Schedule: Days, 7am - 5pm (varies)
Job Category: Administrative
Job Status: Non-Exempt
For more than 30 years, NSPC affiliated physicians have been pioneers in the relief of chronic and acute pain through minimally invasive procedures. With more than 120 locations and 750 medical professionals facilitating nearly a million patient visits a year, NSPC is the healthcare brand more people trust for access to pain relief providers than any other.
Come join our family of dedicated medical professionals! Military veterans are also encouraged to apply!
What we offer:
Paid time off (PTO) & 8 company paid holidays
Tuition reimbursement
401k with employer matching
Competitive health, vision and dental benefits
Employer paid long term disability benefits
Pet Wellness coverage, legal assistance and identity protection
Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
Tickets at Work- savings on favorite brands, travel, tickets, dining and more!
What you will do:
Perform patient check in/out procedures, to include entering demographic/insurance information into an EMR system, collecting any outstanding copays/balances
Work with patients, insurance companies, and providers to maintain demographic information, obtain proper authorizations,
Prepare charts for upcoming appointments and process medical records requests in an efficient manner.
Requirements
We require the following:
High school diploma or general education degree (GED) equivalent.
Minimum of one (1) year of administrative medical office experience, preferably in a specialty practice.
Experience with Electronic Medical Records (EMR) systems, required.
Experience in Pain Management, Regenerative Medicine, or Orthopedics, strongly preferred.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must have satisfactory background check inclusive of driving, criminal, employment reference, education, and social security.
National Spine & Pain Centers is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Patient Access Representative
Patient care coordinator job in Oklahoma City, OK
Patient Access Representative Department: Arthritis & Clinical Immuno Location: Oklahoma City, OK START YOUR APPLICATION Overview and Responsibilities The OMRF Multiple Sclerosis Center of Excellence is seeking a compassionate Patient Access Representative who thrives in a fast-paced environment. This is an excellent opportunity for someone looking to gain experience during a gap year before starting a clinical graduate program.
Responsibilities included within the role:
CUSTOMER SERVICE
Answer and correctly route all incoming calls and respond appropriately to inquiries and requests for information.
Maintain clinic schedule including setting patient appointments, confirming appointments with reminder calls, and amending provider schedules according to availability.
ADMINISTRATIVE SUPPORT
Greet patients and other individuals with clinic business. Direct patients and/or visitors to various clinic areas.
Prepare and send general correspondence and patient letters as directed by providers and/or clinic manager.
Receive and distribute mail.
Monitor office supplies in work area to ensure adequate inventory level and advise supervisor of malfunctioning office equipment.
PATIENT ACCESS & RECORDS
Enter patient information on all new patients as well as periodic updating of established patient accounts.
Consistently obtain and copy/scan insurance cards and IDs.
Maintain patient charts and medical records. Ensure completion of and obtain signatures on all necessary forms and documents required by clinic and by law.
Schedule referrals as directed by the providers to other physicians and/or ancillary services.
INSURANCE & BILLING
Utilize online programs to verify insurance eligibility and benefits, documenting findings on the patient account. Contact insurance companies for pre-authorizations and pre-certifications as required prior to patient receiving services.
Review insurance verification and advise patient of third-party benefits. Explain third party and self-pay portion of bills to patients and/or guarantor.
Collect copayment. Communicate in a professional manner to patients regarding all outstanding balances. Evaluate financial status of patients accounts, initiate and make payment arrangements, and maintain a continuous follow up process on all accounts to minimize loss in revenue.
Log cash collected, generate receipts, and maintain balanced cash at all times.
Gather and route billing information appropriately and manage billing work queues and inquiries.
CLINIC OPERATIONS
Open and close the clinic.
Assure cleanliness and organization of waiting room.
Perform other related duties as assigned that correspond to the overall function of this position.
Minimum Qualifications
High school diploma or GED, or equivalent experience.
Must demonstrate good written and verbal communication and customer service skills.
Proficiency in using computer systems and software, including Microsoft Office Suite.
High attention to detail, dependability, and willingness to learn.
The ability to prioritize, meet deadlines, work independently, and demonstrate professionalism with diverse personalities and cultures are essential.
Preferred Qualifications
Two years or more of previous office experience in a physician's office or other health care setting preferred.
Proficiency in EMR scheduling and registration, particularly EPIC, preferred.
Bilingual in Spanish and English.
Work Hours
Typically, Monday through Friday from 8:00AM to 5:00PM, however, hours may vary slightly depending on workload and patient/participant scheduling.
OMRF Overview
Founded in 1946, the Oklahoma Medical Research Foundation (OMRF) is among the nations oldest, most respected independent, nonprofit biomedical research institutes. OMRF is dedicated to understanding and developing more effective treatments for human diseases, focusing on critical research areas such as Alzheimers disease, cancer, lupus, multiple sclerosis, and cardiovascular disease. OMRF follows an innovative cross-disciplinary approach to medical research and ranks among the nations leaders in patents per scientist.
Located in Oklahoma City, a city that offers a dynamic and flourishing downtown area, with low cost of living, short commute times and a diversified economy, OMRF has been voted one of the Top Workplaces since the inception of the award. This achievement has been accomplished thanks to OMRF individuals who share a unified understanding that our excellence can only be fully realized with a collective commitment to our mission, . . . so that more may live longer, healthier lives. Successful candidates will demonstrate commitment to this mission.
OMRF Benefits:
We offer competitive salaries and comprehensive benefits to full-time employees including medical, dental, and vision insurance, minimum 8% company retirement contribution, vacation and sick leave, and paid holidays. All employees have access to our onsite café, free onsite fitness center with access to personal trainer, free parking and much more! Relocation assistance available for those located 50 miles outside of Oklahoma City metro. Learn more about our benefits here.
OMRF is an Equal Opportunity Employer.
START YOUR APPLICATION
Patient Access Specialist
Patient care coordinator job in Oklahoma City, OK
About Us
HIGHLIGHTS
$500 Sign-On Bonus
SHIFT: DAYS (7a-7p)
JOB TYPE: Full-Time
FACILITY TYPE: 16 bed Small-Format Hospital (8 ER, 8 Inpatient)
PERKS: Night/Weekend shift differentials, 401K MATCH (100% vested day ONE!), Paid Referrals!
We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros.
Position Overview
The purpose of this position is to serve as a liaison between patient/family, payers, Patient Financial Services, and other health care team members. You'll be asked to facilitate patient tracking and billing by obtaining/verifying accurate and complete demographic information, financially securing, and collecting out-of-pocket responsibility from guarantors to maximize hospital reimbursement.
Essential Job Functions
Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to the Admissions settings and in handling of Medical Records
Provide excellent customer service at all times by effectively meeting customer needs, understanding who the customers are, and building quality relationships
The Patient Access Specialist plays a role in protecting patient safety by ensuring each patient is properly identified and triaged when they arrive to the hospital
Answer telephone in a professional and courteous manner, record messages and communicate to appropriate medical staff
Provide and obtain signatures on required forms and consents
Obtain, verify, and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle
Verify insurance benefits for all plans associated with patient, confirming the correct payor and plan is entered into the patient accounting system
Obtain insurance authorizations as required by individual insurance plans where applicable
Maximize the efficiency and accuracy of the collection process by pursuing collections at the time of service in a customer service-oriented fashion
Scan all registration and clinical documentation into the system and maintain all medical records
Assist with coordinating the transfer of patients to other hospitals when necessary
Respond to medical record requests from patients, physicians and hospitals
Maintain cash drawer according to policies
Maintain log of all patients, payments received, transfers and hospital admissions
Maintain visitor/vendor log
Other Job Functions
Maintain a clean working environment for the facility. This includes the front desk, restroom, waiting room, break area and patient rooms when assistance is needed by medical staff
Receive deliveries including mail from various carriers and forward to appropriate departments as needed
Notify appropriate contact of any malfunctioning equipment or maintenance needs
Attend staff meetings or other company sponsored or mandated meetings as required
Assist medical staff as needed
Perform additional duties as assigned
Basic Qualifications
High School Diploma or GED, required
2 years of patient registration and insurance verification experience in a health care setting, preferred
Emergency Department registration experience, strongly preferred
Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors, required.
Basic understanding of medical terminology
Excellent customer service
Working knowledge of MS Office (MS Word, Excel and Outlook), strongly preferred.
Position requires fluency in English; written and oral communication
Fluency in both English & Spanish is a requirement in the El Paso Market
Pennsylvania Candidates: Act 33 (Child Abuse History Clearance), & Act 73 (FBI Fingerprint Criminal History Clearance) completed within the last 5 years, or must be obtained prior to start date.
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Auto-ApplyHospital Based Patient Advocate
Patient care coordinator job in Oklahoma City, OK
Make a real difference in patients' lives-join Elevate Patient Financial Solutions as a Hospital Based Patient Advocate and help guide individuals through their healthcare financial journey. This full-time position is located 100% onsite at a hospital in Oklahoma City, OK, with a Monday-Friday schedule from 8:00am-4:30pm.
Bring your passion for helping others and grow with a company that values your impact. In 2024, our Advocates helped over 823,000 patients secure the Medicaid coverage they needed. Elevate's mission is to make a difference. Are you ready to be the difference?
As a Hospital Based Patient Advocate, you play a vital role in guiding uninsured hospital patients through the complex landscape of medical and disability assistance. This onsite, hospital-based role places you at the heart of patient financial advocacy-meeting individuals face-to-face, right in their hospital rooms, to guide them through the process of identifying eligibility and applying for financial assistance. Your presence and empathy make a real difference during some of life's most vulnerable moments.
Job Summary
The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. As a Patient Advocate, you will play a critical role in assisting uninsured hospital patients by evaluating their eligibility for various federal, state, and county medical or disability assistance programs through bed-side visits and in-person interactions. Your primary objective will be to guide patients face-to-face through the application process, ensuring thorough completion and follow-up. This role is crucial in ensuring that uninsured patients are promptly identified and assisted, with the goal of meeting our benchmark that 98% of patients are screened at bedside.
Essential Duties and Responsibilities
* Screen uninsured hospital patients at bedside in an effort to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance.
* Complete the appropriate applications and following through until approved.
* Detailed, accurate and timely documentation in both Elevate PFS and hospital systems on all cases worked.
* Provide exceptional customer service skills at all times.
* Maintain assigned work queue of patient accounts.
* Collaborate in person and through verbal/written correspondence with hospital staff, case managers, social workers, financial counselors.
* Answer incoming telephone calls, make out-bound calls, and track all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.
* Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue.
* Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warranted.
* Conduct in-person community visits as needed to acquire documentation.
* As per established protocols, inform the client in a timely manner of all approvals and denials of coverage.
* Attend ongoing required training to remain informed about current rules and regulations related to governmental programs, and apply updated knowledge when working with patients and cases.
* Regular and timely attendance.
* Other duties as assigned.
Qualifications and Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities.
* Some college coursework preferred
* Prior hospital experience preferred
* Adaptability when dealing with constantly changing processes, computer systems and government programs
* Professional experience working with state and federal programs
* Critical thinking skills
* Ability to maneuver throughout the hospital and patients' rooms throughout scheduled work shift.
* Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook
* Effectively communicate both orally and written, to a variety of individuals
* Ability to multitask to meet performance metrics while functioning in a fast-paced environment.
* Hospital-Based Patient Advocates are expected to dress in accordance with their respective Client's Dress Code.
Benefits
ElevatePFS believes in making a positive impact not only within our industry but also with our employees -the organization's greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.
* Medical, Dental & Vision Insurance
* 401K (100% match for the first 3% & 50% match for the next 2%)
* 15 days of PTO
* 7 paid Holidays
* 2 Floating holidays
* 1 Elevate Day (floating holiday)
* Pet Insurance
* Employee referral bonus program
* Teamwork: We believe in teamwork and having fun together
* Career Growth: Gain great experience to promote to higher roles
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage.
The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
ElevatePFS is an Equal Opportunity Employer
Scheduling Specialist
Patient care coordinator job in Oklahoma City, OK
Are you a highly organized individual who thrives on multi-tasking in a fast-paced environment? As a Scheduling Specialist, you will coordinate shipping, installation, and regulatory notifications for AGS's innovative Slots and Tables products. You'll excel in a dynamic setting, leveraging strong multi-tasking skills to manage evolving priorities effectively. With exceptional customer service, communication and organizational skills, you'll drive success and make a meaningful impact in this role.
Responsibilities
* Monitor and manage business operations to meet customer expectations, company goals, and compliance standards.
* Arrange product transportation based on customer, service, and jurisdictional requirements.
* Prepare and verify shipping documents, including bills of lading, commercial invoices, packing lists, and compliance notifications.
* Coordinate with Operations and Field Service to manage work orders, including scheduled and unscheduled support, software, and hardware upgrades.
* Communicate with Field Service Supervisors to determine labor, licensing, and skill needs for work orders.
* Contact customers to schedule work orders, set expectations for start times, technician details, and project completion, and address inquiries or issues.
* Collaborate with Service, Purchasing, Sales, Production, and Compliance to align resources, coordinate third-party vendors, and meet order requirements.
* Track order progress, communicate status to departments, and resolve roadblocks to ensure timely completion.
* Maintain positive interdepartmental relationships to enhance customer service effectiveness.
* Update job knowledge through educational opportunities and perform other assigned duties.
Skills and Requirements
* High School or GED required
* Associate's degree or equivalent work experience
* 2 to 3 years of experience preferred
* Familiarity in a multi-module ERP system such as SAP, Oracle, or MS Dynamics
* Basic understanding of coordinating operational activities or willingness to learn
* Excellent communication skills; interacts effectively and works productively with a wide range of people
* Exceptional customer service skills to address customer needs and build positive relationships
* Strong organizational skills to manage multiple tasks and priorities in a dynamic, fast-paced environment
* Proven ability to multi-task and adapt to changing demands while maintaining accuracy and efficiency.
* Experience with Microsoft Office Suite Programs
Note: All offers are contingent upon successful completion of a background check.
* Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.
AGS is an equal opportunity employer.
Auto-ApplyPatient Access Representative PRN
Patient care coordinator job in Oklahoma City, OK
Community Hospital is hiring a PRN Patient Access Representative! We're offering an exciting opportunity to work alongside a dedicated, compassionate team - where you are valued just as much as the patients we serve. At Community Hospital, we are guided by our C.A.R.E.S. values where Compassion is required, Attitude is valued, Respect is demanded, Excellence is expected and Service is commended. Come be a part of a place where your hard work is recognized, your goals are supported, and your impact matters.
The Patient Access Representative is responsible for the complete and accurate registration of all patients obtaining services at the facility. Responsible for accurately gathering and entering patient information into the computer as received from the patient and/or the physician's office, verifying benefits for non pre-registered patients, and obtaining signatures on required forms. Responsible for collecting co-payments, deductibles, and co-insurance from patients at the time of service. Responsible for ensuring an efficient, complete, and timely patient registration process that models the customer service philosophy of the facility.
Essential Functions:
* Communicate with clinical departments or Scheduling Representative to obtain scheduled appointments and/or orders prior to the service date.
* Pre-register 98% of all scheduled patients a minimum of three (3) business days in advance of their arrival.
* Obtain, validate and accurately enter in the computer system, the patient's demographic and insurance information while maintaining an acceptable accuracy rate (95% plus) as evidenced by routine quality review. Information may be obtained from the physician's office or the patient via direct contact, telephone or fax.
* Thoroughly review the MPI so that duplicate medical records numbers are avoided.
* Obtain signatures on all necessary forms and documents required by hospital and by law.
* Ensure MSP Questionnaire is completed for every Medicare registration.
* Work closely and cooperatively with the physician office staff, schedulers and other hospital departments to schedule and prepare required information before the patient's arrival.
* Utilize online programs to verify insurance eligibility and benefits, documenting findings on the patient account. Assist by contacting to the insurance company for pre-authorizations and pre-certifications as required prior to patient receiving service when asked by Director.
* Effectively communicate with physician office staff to resolve authorization issues and coordinate registrations as required.
* Collect co-payment, deductible or co-insurance previously identified by the Insurance Verification Specialist or as indicated on the insurance card or online eligibility system, when the patient arrives for service.
* If working in Emergency registration, ensures compliance with the EMTALA regulation for all patients.
* Log cash collected, generate receipts, and maintain balanced cash at all times.
* Meet monthly cash collection goals as determined collaboratively by Department Director/Manager and CBO.
* Consistently obtain and copy/scan insurance cards and driver licenses.
* Responsible for knowing the functions of the phone system in order to professionally handle incoming calls, appropriately transfer calls, and assist with any internal calls when asked to do so by Department Director or Team Lead.
* Perform the reception/greeter function at the front desk entrance as needed.
* Verify medical licensure and check Medicare Sanctions websites for non-credentialed physicians ordering outpatient diagnostic tests (Community Hospital Only).
* Consistently demonstrate premier customer service and communication skills with all internal and external customers/contacts and ensure the patient and their family members have the best hospital encounter possible.
* Meet established quality and productivity standards for self and for the team.
* Anticipate and adapt to change (e.g., hospital policy changes, operational/procedures, insurance changes) in a positive manner.
* Foster and reinforce team-based results.
* Adhere to time and attendance standards as outlined in the Human Resource Policy manual. Provide proper notification of absence or tardiness within established departmental time frames.
* Ensure patient confidentiality adhering to HIPAA guidelines.
* Demonstrate the knowledge, skills and abilities (competencies) to perform the duties outlined above annually in the form of a test or as evidenced by daily quality review and direct observation of the Team Lead and the Department Director/Manager.
* Track and monitor productivity as requested.
* Keep Department Director or Team Lead apprised of any delays in the registration process.
* Remain current on scheduling, registration, insurance verification, and other patient registration processes in order to cover in the absence of other team members.
* Perform other duties as assigned.
Qualifications:
* High School graduate or equivalent required; 2 years college preferred.
* Experience in patient registration, verification and authorization in a medical center or comparable institution demonstrating the skill, knowledge and ability to perform registration duties preferred.
* Working knowledge of governmental regulations and other reimbursement criteria preferred.
* Ability to accurately type 40 WPM, complete forms, simple correspondence, handle payment transactions and enter data.
* Excellent verbal and written communication as well as interpersonal skills required.
* Demonstrated ability to handle multiple tasks with short time-lines, prioritize and organize work, and complete assignments in a timely and accurate manner.
* Exceptional ability to interact and communicate effectively, tactfully, and diplomatically with patients, families, medical staff, co-workers, employers and insurance company representatives.
* Must have a pleasant disposition, positive attitude and possess the ability to maintain a cordial and professional approach during periods of stress.
* Skill in using office equipment: basic computer skills, photocopier, telephone, fax machine, and calculator.
* Demonstrated ability to think and act decisively in a timely manner.
* Ability to maintain operational knowledge of all insurance requirements necessary to achieve optimal reimbursement.
Medical Front Office
Patient care coordinator job in Oklahoma City, OK
NextCare Introduction NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With offering services in eleven states (Arizona, Colorado, Kansas, Michigan, Missouri, Nebraska, North Carolina, Oklahoma, Texas, Virginia and Wyoming) and over 165 urgent care clinic locations, we offer exceptional, affordable care to patients across the country.
At NextCare, we constantly strive to provide you with the highest degree of caring, growth, integrity, results and teamwork. These essential core values form the foundation of our relationships with patients, customers, investors, partners and one another. Extraordinarily high-performance standards serve as critical guides for making important clinical and business decisions. The expression of these standards is evident in our behavior, our attitude, and our approach to our daily work. The product of our strict adherence to core values is the ability to harness tremendous organizational energy to achieve our goal of upholding the highest standard for quality and service within the high access healthcare. This unique combination of values, performance standards and commitment serves as the key to our success.
What we are looking for
NextCare Urgent Care is looking for an energetic and enthusiastic Medical Front Office Receptionist that likes the challenge of a fast pace setting and working in a team environment. We are looking for customer-friendly and passionate employees to be a part of our growing organization where patients and employees are our top priority.
Responsibilities
Medical Front Office Receptionist is the first point of contact for patients in the clinic and is responsible for keeping patients and families informed of wait times, monitors the flow of patients, processes patients for discharge including preparing charges, collecting payment, obtaining all necessary signatures and issuing receipts in addition to:
* Obtain personal and insurance data from the patient and inputs information into EMR system.
* Monitors the flow of patients, including placing patients into rooms as needed.
* Completes all necessary insurance forms for registration to ensure proper reimbursement from payors.
* Prepares daily deposit, reconciliation, and daily statistical information.
* Ensures an adequate stock of front office supplies and proper functioning of equipment.
* Answers telephone utilizing quality customer service skills.
* Ensures patient waiting area and restrooms are clean and reflect a positive image of NextCare.
* Manages patient appointments scheduled via the NextCare website
* Notifies back office immediately of any urgent medical concerns a patient may be experiencing
* Educates patients on services offered by NextCare for their current or next visit
* Promptly notifies the Clinic Manager of any patient or employee safety concerns.
How you will make an impact
The Medical Front Office Receptionist supports the organization with exceptional customer service and treats all of our patients with respect and dignity. They ensure the clinic and front reception area is running smoothly and patient flow and satisfaction are at optimum.
Essential Education, Experience and Skills:
Education: Minimum of high school diploma or equivalent, have a Medical Administrative Assistant Certificate or equivalent is highly desired
Benefits:
NextCare offers full time employees medical, health savings account, NextCare employee visit program, dental, vision, basic life, voluntary employee/spouse/child life, long term disability, short term disability, employee assistance program, critical illness, accident, legal, identity theft and paid time off benefits. Employees of all statuses are offered 401(k) Plan benefits. Employees in select positions are offered shift differential benefits. Benefits are offered per policy and plan rules.
Patient Access Specialist I
Patient care coordinator job in Oklahoma City, OK
Join Our Team at Oklahoma Heart Hospital (OHH) ONE TEAM. ALL HEART. At OHH, we believe that patient care is truly at the heart of everything we do. Our dedicated team members are involved in every step of our patients' journeys, bringing hope, compassion, and healing to both patients and their families. Together with our physicians and caregivers, we're shaping the future of heart care in Oklahoma by serving the state and leading the nation.
Why You'll Love Working Here:
* Comprehensive Benefits:
* Medical, Dental, and Vision coverage
* 401(k) plan with employer match
* Long-term and short-term disability
* Employee Assistance Programs (EAP)
* Paid Time Off (PTO)
* Extended Medical Benefits (EMB)
* Opportunities for continuing education and professional growth
Please note that benefits may vary by position, and some roles (like PRN, Flex, Float, etc.) may have exclusions. For eligible positions, benefits start on your first day!
We can't wait for you to join our heart-centered team!
Responsibilities
The Patient Access Specialist I will answer and process all telephone calls at the console; monitor all alarms, security systems and execute disaster and emergency protocols; update manuals, call lists and directories; and train new personnel. Makes decisions concerning notification of administrative personnel, staff and employees in response to situations, which pertain to health, safety and business interest of the hospital. Completes the registration of patients at bedside and/or at the registration areas assuring appropriate departmental policies and procedures are followed. Interacts with patients, family, physicians, nurses, managers and other staff; and handles confidential patient information. Performs all work with accord to the mission, vision and values of Oklahoma Heart Hospital.
Qualifications
Education: High school graduate or equivalent required.
Experience: One (1) to three (3) years of clerical experience required, preferably in a medical setting. Previous PBX experience preferred.
Working Knowledge: Windows based operating systems preferred. Professional verbal and written communication skills. Medical terminology and medical insurance knowledge preferred.
As part of our team, you are empowered to work collaboratively with our physicians and other caregivers, and play an integral role in setting the standard for excellence in patient care. Every team member at OHH plays an integral role in our patients' experience. They are the reason OHH continues to serve the state and lead the nation. Be part of the future of cardiac care.
Auto-ApplyHospitality/Front Desk Coordinator
Patient care coordinator job in Edmond, OK
Job DescriptionSalary: DOE
Do you LOVE Dogs? Do you CARE deeply and have a passion to provide a safe and loving environment for them to interact and play? Do you believe in doing everything with EXCELLENCE? If you answered yes to these questions, we would love for you to come join our team! Puppy Paws Hotel and Spa is the place for you!
Our goal is to serve our clients, the dogs and our team with EXCELLENCE! We strive to ensure that your experience here is both a positive and rewarding one. To treat our clients dogs as family, we should always view them as deserving of respect and LOVING care.
At Puppy Paws, our goal is to improve the lives of dogs and their owners in all situations. Dogs are full of unconditional LOVE. And its our duty to CARE enough to give some of that back with EXCELLENCE! If you are wanting to join a compassionate, positive, and knowledgeable team, look no further!
Our primary goals are:
Focus on pet health & well-being by providing fun daily activities for pets
Personal service Knowing pups and their owners! We want to continually exceed our clients expectations by building relationships and giving every dog the utmost attention and care they deserve
Creating a fun and loving environment where pups enjoy spending time away from home.
The Guest Service Coordinator works directly under the guidance of the Campus Managers at the Edmond and NW OKC campuses to coordinate the Guest Services team. The position will oversee all aspects of the Guest Services team. Demonstrate a high level of integrity and work ethic. Work to continually have clear, consistent communication with Campus Managers and all departments: Hotel Ops, Spa, Academy and In Home Services.
Hours: 8AM-4:30PM Monday - Friday
Weekends as Needed
Evenings as Needed
Holidays Required
Requirements:
Maintain a level of EXCELLENT customer service.
Comfortable and confident with all sizes and breeds of dogs.
Have a full understanding of all the Guest Service SOPs.
Understand and operate within the Puppy Paws Service Standards.
Be teachable and actively growing your knowledge and skills through continued education.
Experience working in a team-oriented environment. Ability to collaborate effectively with colleagues to achieve sales goals and enhance customer experience.
Attention to detail and able to take instructions well and a good memory.
Able to lift up to 50lbs.
Creating and maintaining a positive culture and work environment.
Exhibit cooperation and teamwork with ALL departments.
Maintain clear, consistent communication with Campus Managers and all other departments.
Have a working knowledge of ALL department positions.
Uphold Puppy Paws Core Values.
Monitor all forms of client communication to make sure they are being done according to Puppy Paws Standards.
Give tours of the facility and help with Pick Up & Deliveries as needed.
Work off-site special events.
Rotating days at each campus.
Able to perform all the following job duties reliably.
Job Duties:
Promote Puppy Paws services (boarding, grooming, daycare, training, etc.) to prospective and current clients.
Conduct facility tours and assist with pick-up and delivery services.
Respond to inquiries and convert leads into bookings.
Monitor client communications and ensure messaging aligns with Puppy Paws standards.
Ensure all SMS clients receive a picture and a message.
Follow-up with new clients to confirm services are booked and expectations are met.
Daily check of reception notebooks. All receptionists are to keep track of booked services so they can be monitored and double checked.
HR updates for employee issues or concerns, call ins, tardiness, etc..
Ensure checklists are relevant and the team comprehends and does their assigned checklist.
Ensure SOP comprehension, communicating with team that SOPs are REQUIRED. If a member of the team sees something that needs updated or changed, please let management know.
Manages productivity of team members .
Maintains incident reports by following SOP.
Handling of client complaints. Move to management as needed.
Ensure that all Reception team employees uphold Puppy Paws Standard of customer service. EXCELLENCE!
Keep supply list updated and purchase monthly supplies according to budget .
Facilitates cleanliness of lobby, and front yard.
Verify and follow-up on client registrations and communications.
Monitor client invoicing for accuracy
Training of new employees
Handling of call ins for your team M-F
On call Weekend Rotation
Employee Appreciation
Handling of course corrections and reviews as needed.
Updating Daily notes for your department.
Weekly L10 meetings with Campus Manager.
Weekly Deposit
Qualifications:
Previous experience in customer service, sales, or a related field preferred
Passion for animals, especially dogs, with a basic understanding of dog care and behavior
Strong understanding of sales principles and techniques, including upselling, cross-selling, and a consultative selling. Ability to identify customer needs and recommend appropriate services.
Strong communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Proficient in using computers and basic office software (e.g., Microsoft Office, booking systems)
Availability to work flexible hours, including weekends and holidays
Care Coordinator - Proactive Care
Patient care coordinator job in Oklahoma City, OK
The Care Coordinator is a patient-focused role that helps successfully manage the comprehensive care of patients. This position provides customer service, proactive outreach to patients, and administrative support to clinicians and care teams. The Care Coordinator is responsible for managing inbound and outbound calls to schedule appointments, utilizing analytics to help close gaps in care, supporting patients to meet their goals, coordinating resources to help patients overcome socioeconomic barriers, and resolving patient issues when possible. This includes receiving, prioritizing, documenting, and actively resolving caregiver requests. This position reports to a Care Coordination Supervisor and works collaboratively with the Care Coordination Manager, Operations Transformation, Network Management, Care Management, Providers, and various members of clinic staff.
**Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings.**
**Essential Functions**
+ Daily monitoring and working of schedule queues to place outbound calls to schedule patient appointments and notify them of appointment information
+ Receives inbound calls from patients/clinics and assists in resolution of concerns. Prepares, processes, and manages patient documentation in electronic medical record system
+ Engages in pre-visit planning to surface important information to close gaps in patient care. Manages and updates patient information in electronic medical records system. Manages patient appointments and referrals throughout the system.
+ Works closely and collaboratively with clinic teams. Leads and participates in Provider huddles to disseminate patient level data and receive instruction for next steps to improve patient outcomes
+ Supports Providers and Care Managers in working at the top of their license.
+ Acts as a liaison between the patient and the clinics by providing high levels of customer service and resolving outstanding issues/concerns. Supports patients to access of care and instruction about their condition(s). Supports patients through transitions of care and facilitate handoffs between care teams
+ Establishes and maintains expertise in community resources and connect patients to these resources in order to help them overcome socioeconomic barriers.
+ Assists caregivers and patients with escalated inquiries via telephone, email, and other technology-enabled avenues in a courteous manner. Accurately and efficiently processes transactions, answer questions, and resolve concerns for assigned specialty area and other specialty areas as assigned.
+ Demonstrates knowledge of HIPAA regulations and maintain the confidentiality of patient information to be compliant with internal policies and procedures. Provides feedback to Knowledge Repository Content Owner (KRCO) to ensure appropriate direction is provided to caregivers.
+ Works with other Care Coordinators, the Care Coordination Supervisor, and the Care Coordination Manager to develop standard work and best practices
**Skills**
+ Patient Care Coordination
+ Patient Information
+ Patient Support
+ Patient Advocacy
+ Patient Care Documentation
+ Computer Literacy
+ Referral Coordination
+ Healthcare Industry
+ Patient Care
+ Referrals
**Qualifications**
Minimum Qualifications
+ Experience in a customer service role requiring use of enterprise software systems.
+ Demonstrated proficiency in computer software including word processing, spreadsheets, presentations, and calendaring.
+ Demonstrated customer service and problem-solving skills.
+ Experience in a role requiring effective verbal, written, interpersonal communication, and collaboration skills.
+ Demonstrated skills in diplomacy and discretion with excellent customer relations skills.
Preferred Qualifications
+ One year of health care or customer service work experience.
+ A working knowledge of the healthcare industry, roles, and terminology.
+ Experience in a role that includes coaching and training others to use enterprise software or case management systems.
**Physical Requirements:**
**Physical Requirements**
+ Interact with others requiring employee to verbally communicate as well as hear and understand spoken information.
+ Operate computers, telephones, office equipment, including manipulating paper requiring the ability to move fingers and hands.
+ See and read computer monitors and documents.
+ Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
**Location:**
Key Bank Tower
**Work City:**
Salt Lake City
**Work State:**
Utah
**Scheduled Weekly Hours:**
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$18.54 - $28.24
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here (***************************************************** .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.
Patient Access Representative
Patient care coordinator job in Oklahoma City, OK
Overview and Responsibilities The OMRF Multiple Sclerosis Center of Excellence is seeking a compassionate Patient Access Representative who thrives in a fast-paced environment. This is an excellent opportunity for someone looking to gain experience during a gap year before starting a clinical graduate program.
Responsibilities included within the role:
CUSTOMER SERVICE
Answer and correctly route all incoming calls and respond appropriately to inquiries and requests for information.
Maintain clinic schedule including setting patient appointments, confirming appointments with reminder calls, and amending provider schedules according to availability.
ADMINISTRATIVE SUPPORT
Greet patients and other individuals with clinic business. Direct patients and/or visitors to various clinic areas.
Prepare and send general correspondence and patient letters as directed by providers and/or clinic manager.
Receive and distribute mail.
Monitor office supplies in work area to ensure adequate inventory level and advise supervisor of malfunctioning office equipment.
PATIENT ACCESS & RECORDS
Enter patient information on all new patients as well as periodic updating of established patient accounts.
Consistently obtain and copy/scan insurance cards and IDs.
Maintain patient charts and medical records. Ensure completion of and obtain signatures on all necessary forms and documents required by clinic and by law.
Schedule referrals as directed by the providers to other physicians and/or ancillary services.
INSURANCE & BILLING
Utilize online programs to verify insurance eligibility and benefits, documenting findings on the patient account. Contact insurance companies for pre-authorizations and pre-certifications as required prior to patient receiving services.
Review insurance verification and advise patient of third-party benefits. Explain third party and self-pay portion of bills to patients and/or guarantor.
Collect copayment. Communicate in a professional manner to patients regarding all outstanding balances. Evaluate financial status of patient s accounts, initiate and make payment arrangements, and maintain a continuous follow up process on all accounts to minimize loss in revenue.
Log cash collected, generate receipts, and maintain balanced cash at all times.
Gather and route billing information appropriately and manage billing work queues and inquiries.
CLINIC OPERATIONS
Open and close the clinic.
Assure cleanliness and organization of waiting room.
Perform other related duties as assigned that correspond to the overall function of this position.
Minimum Qualifications
High school diploma or GED, or equivalent experience.
Must demonstrate good written and verbal communication and customer service skills.
Proficiency in using computer systems and software, including Microsoft Office Suite.
High attention to detail, dependability, and willingness to learn.
The ability to prioritize, meet deadlines, work independently, and demonstrate professionalism with diverse personalities and cultures are essential.
Preferred Qualifications
Two years or more of previous office experience in a physician's office or other health care setting preferred.
Proficiency in EMR scheduling and registration, particularly EPIC, preferred.
Bilingual in Spanish and English.
Work Hours
Typically, Monday through Friday from 8:00AM to 5:00PM, however, hours may vary slightly depending on workload and patient/participant scheduling.
OMRF Overview
Founded in 1946, the Oklahoma Medical Research Foundation (OMRF) is among the nation s oldest, most respected independent, nonprofit biomedical research institutes. OMRF is dedicated to understanding and developing more effective treatments for human diseases, focusing on critical research areas such as Alzheimer s disease, cancer, lupus, multiple sclerosis, and cardiovascular disease. OMRF follows an innovative cross-disciplinary approach to medical research and ranks among the nation s leaders in patents per scientist.
Located in Oklahoma City, a city that offers a dynamic and flourishing downtown area, with low cost of living, short commute times and a diversified economy, OMRF has been voted one of the Top Workplaces since the inception of the award. This achievement has been accomplished thanks to OMRF individuals who share a unified understanding that our excellence can only be fully realized with a collective commitment to our mission, . . . so that more may live longer, healthier lives. Successful candidates will demonstrate commitment to this mission.
OMRF Benefits:
We offer competitive salaries and comprehensive benefits to full-time employees including medical, dental, and vision insurance, minimum 8% company retirement contribution, vacation and sick leave, and paid holidays. All employees have access to our onsite caf , free onsite fitness center with access to personal trainer, free parking and much more! Relocation assistance available for those located 50 miles outside of Oklahoma City metro. Learn more about our benefits here.
OMRF is an Equal Opportunity Employer.
Patient Access Specialist
Patient care coordinator job in Del City, OK
About Us
HIGHLIGHTS
SHIFT: NIGHTS (7p-7a)
JOB TYPE: PRN
FACILITY TYPE: 16 bed Small-Format Hospital (8 ER, 8 Inpatient)
PERKS: Night/Weekend shift differentials, 401K MATCH (100% vested day ONE!), Paid Referrals!
We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros.
Position Overview
The purpose of this position is to serve as a liaison between patient/family, payers, Patient Financial Services, and other health care team members. You'll be asked to facilitate patient tracking and billing by obtaining/verifying accurate and complete demographic information, financially securing, and collecting out-of-pocket responsibility from guarantors to maximize hospital reimbursement.
Essential Job Functions
Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to the Admissions settings and in handling of Medical Records
Provide excellent customer service at all times by effectively meeting customer needs, understanding who the customers are, and building quality relationships
The Patient Access Specialist plays a role in protecting patient safety by ensuring each patient is properly identified and triaged when they arrive to the hospital
Answer telephone in a professional and courteous manner, record messages and communicate to appropriate medical staff
Provide and obtain signatures on required forms and consents
Obtain, verify, and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle
Verify insurance benefits for all plans associated with patient, confirming the correct payor and plan is entered into the patient accounting system
Obtain insurance authorizations as required by individual insurance plans where applicable
Maximize the efficiency and accuracy of the collection process by pursuing collections at the time of service in a customer service-oriented fashion
Scan all registration and clinical documentation into the system and maintain all medical records
Assist with coordinating the transfer of patients to other hospitals when necessary
Respond to medical record requests from patients, physicians and hospitals
Maintain cash drawer according to policies
Maintain log of all patients, payments received, transfers and hospital admissions
Maintain visitor/vendor log
Other Job Functions
Maintain a clean working environment for the facility. This includes the front desk, restroom, waiting room, break area and patient rooms when assistance is needed by medical staff
Receive deliveries including mail from various carriers and forward to appropriate departments as needed
Notify appropriate contact of any malfunctioning equipment or maintenance needs
Attend staff meetings or other company sponsored or mandated meetings as required
Assist medical staff as needed
Perform additional duties as assigned
Basic Qualifications
High School Diploma or GED, required
2 years of patient registration and insurance verification experience in a health care setting, preferred
Emergency Department registration experience, strongly preferred
Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors, required.
Basic understanding of medical terminology
Excellent customer service
Working knowledge of MS Office (MS Word, Excel and Outlook), strongly preferred.
Position requires fluency in English; written and oral communication
Fluency in both English & Spanish is a requirement in the El Paso Market
Pennsylvania Candidates: Act 33 (Child Abuse History Clearance), & Act 73 (FBI Fingerprint Criminal History Clearance) completed within the last 5 years, or must be obtained prior to start date.
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Auto-ApplyMedical Front Office
Patient care coordinator job in Edmond, OK
NextCare Introduction NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With offering services in eleven states (Arizona, Colorado, Kansas, Michigan, Missouri, Nebraska, North Carolina, Oklahoma, Texas, Virginia and Wyoming) and over 165 urgent care clinic locations, we offer exceptional, affordable care to patients across the country.
At NextCare, we constantly strive to provide you with the highest degree of caring, growth, integrity, results and teamwork. These essential core values form the foundation of our relationships with patients, customers, investors, partners and one another. Extraordinarily high-performance standards serve as critical guides for making important clinical and business decisions. The expression of these standards is evident in our behavior, our attitude, and our approach to our daily work. The product of our strict adherence to core values is the ability to harness tremendous organizational energy to achieve our goal of upholding the highest standard for quality and service within the high access healthcare. This unique combination of values, performance standards and commitment serves as the key to our success.
What we are looking for
NextCare Urgent Care is looking for an energetic and enthusiastic Medical Front Office Receptionist that likes the challenge of a fast pace setting and working in a team environment. We are looking for customer-friendly and passionate employees to be a part of our growing organization where patients and employees are our top priority.
Responsibilities
Medical Front Office Receptionist is the first point of contact for patients in the clinic and is responsible for keeping patients and families informed of wait times, monitors the flow of patients, processes patients for discharge including preparing charges, collecting payment, obtaining all necessary signatures and issuing receipts in addition to:
* Obtain personal and insurance data from the patient and inputs information into EMR system.
* Monitors the flow of patients, including placing patients into rooms as needed.
* Completes all necessary insurance forms for registration to ensure proper reimbursement from payors.
* Prepares daily deposit, reconciliation, and daily statistical information.
* Ensures an adequate stock of front office supplies and proper functioning of equipment.
* Answers telephone utilizing quality customer service skills.
* Ensures patient waiting area and restrooms are clean and reflect a positive image of NextCare.
* Manages patient appointments scheduled via the NextCare website
* Notifies back office immediately of any urgent medical concerns a patient may be experiencing
* Educates patients on services offered by NextCare for their current or next visit
* Promptly notifies the Clinic Manager of any patient or employee safety concerns.
How you will make an impact
The Medical Front Office Receptionist supports the organization with exceptional customer service and treats all of our patients with respect and dignity. They ensure the clinic and front reception area is running smoothly and patient flow and satisfaction are at optimum.
Essential Education, Experience and Skills:
Education: Minimum of high school diploma or equivalent, have a Medical Administrative Assistant Certificate or equivalent is highly desired
Benefits:
NextCare offers full time employees medical, health savings account, NextCare employee visit program, dental, vision, basic life, voluntary employee/spouse/child life, long term disability, short term disability, employee assistance program, critical illness, accident, legal, identity theft and paid time off benefits. Employees of all statuses are offered 401(k) Plan benefits. Employees in select positions are offered shift differential benefits. Benefits are offered per policy and plan rules.