Patient care coordinator jobs in Perris, CA - 518 jobs

Job Title: Office Coordinator Position Type: Full-Time, 100% Onsite, M-F 7am-4pm Pay: $20.00 - $22.00/hr. D.O.E. Seeking an experienced Office Coordinator to provide general office support with a variety of clerical activities and related tasks. This person will be the face of the company, greeting visitors and ensuring smooth communication both internally and externally. Essential Job Functions: Answer and route incoming calls; greet and direct visitors Handle mail, packages, and office supply management Maintain a clean, organized, and efficient office environment Support general clerical duties (copying, filing, faxing, etc.) Process cash/credit transactions and prepare basic reports Supervise and assist front desk staff as needed Serve as liaison for maintenance, shipping, and vendor needs Perform other duties and work overtime as required Qualifications: 3+years minimum of previous office, receptionist, or customer service experience Proficient in Microsoft Office (Excel, Word, Outlook) Strong communication, organization, and multitasking skills Dependable, professional, and able to work independently High School diploma or GED required

Hours: Tuesday-Saturday 10am-630pm Pay Range: $19 - $21 hourly Must be bilingual with English and Spanish Join our team and make a difference! The Patient Financial Advocate is responsible for screening patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress. Essential Duties and Responsibilities: Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day. Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. Initiate the application process bedside when possible. Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance. Introduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress. Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient. Records all patient information on the designated in-house screening sheet. Document the results of the screening in the onsite tracking tool and hospital computer system. Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay. Reviews system for available information for each outpatient account identified as self-pay. Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face. Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool. Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs. Other Duties as assigned or required by client contract Additional Duties and Responsibilities: Maintain a positive working relationship with the hospital staff of all levels and departments. Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.) Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.). Keep an accurate log of accounts referred each day. Meet specified goals and objectives as assigned by management on a regular basis. Maintain confidentiality of account information at all times. Maintain a neat and orderly workstation. Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct. Maintain awareness of and actively participate in the Corporate Compliance Program. Educational/Vocational/Previous Experience Recommendations: High School Diploma or equivalent required. 1 - 3 years' experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred. Previous customer service experience preferred. Must have basic computer skills. Working Conditions: Must be able to walk, sit, and stand for extended periods of time. Dress code and other policies may be different at each healthcare facility. Working on holidays or odd hours may be required at times. Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off We are an equal opportunity employer that does not discriminate based on age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, gender identity or any other protected class in accordance with applicable laws. Firstsource Solutions USA, LLC

The Patient Care Coordinator (PCC) is responsible to assist the Clinic Director and Psychiatrists with administrative and operational tasks to ensure each patient has a smooth and professional experience with Amen Clinics. The PCC focuses on customer service, fosters open communication, and keeps their assigned doctor organized and current on patient needs. The PCC is part of a high energy team that focuses on patient health and wellness and ensures that all patient and team interactions are positive and productive. Essential Duties and Responsibilities: Greets, checks-in and checks-out patients Handles new and existing patient inquiries Ensures patient Electronic Medical Records (EMR) and correspondence are accurate and up-to-date in the EMR system and makes updates as needed and appropriate Collects and posts patient payments Answers phone calls and emails relaying information and requests accurately and delivering messages as needed Schedules, reschedules and cancels patient appointments Provides support to their assigned doctor and assists other PCCs as needed Provides supplement and nutraceutical information to patients and answers questions as needed Respects patient confidentiality with a thorough understanding of the HIPAA/HITECH laws Qualifications and Requirements: High School Diploma required; Completed college coursework, Medical Assistant Certificate or Associate's Degree preferred A minimum of 2 years professional experience in a clinic or medical practice required Knowledge, Skills and Abilities: Knowledge of general clinic or medical practice processes Basic/Intermediate computer skills with a willingness to learn our intake and patient care systems Strong verbal/written communication and listening skills; including excellent impersonal skills and telephone communication Excellent organizational and time management skills Ability to identify and resolve problems Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted and maintain standard workflow Ability to establish and maintain effective working relationships with patients, medical staff, and coworkers Ability to maintain confidentiality of sensitive and protected patient information Ability to work effectively as a team player and provide superior customer service to all staff and leadership Dress Code Requirements : Black (Brand - BarcoOne) scrubs are to be worn Monday thru Thursday Employee will receive 4 tops and 4 bottoms (they can choose the style) upon hire Company will purchase one additional set at employee's annual work anniversary Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent sitting for long periods of time Frequent typing and viewing of computer screen Frequent use of hand and fingers with machines, such as computer, copier, fax machine, scanner and telephone Frequent hearing, listening and speaking by telephone and in person Occasionally required to stand, walk, reach with hands and arms, stoop or bend Occasionally required to lift objects up to 15lbs. with ability to lift multiple times per day Work Environment: The work environment described here are representative of those that an employee encounters white performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work indoors in temperature-controlled environment The noise level is usually moderate with occasional outbursts from patients during treatment

The Patient Care Coordinator is responsible for providing exceptional customer service to patients, ensuring positive and professional interactions. This role involves managing patient inquiries, supporting therapy compliance, coordinating medication deliveries, and facilitating effective communication between patients, healthcare providers, and internal teams. The Patient Care Coordinator utilizes electronic health records and pharmacy systems to document and manage patient information, ensuring accuracy and continuity of care. Duties and Responsibilities Uphold high standards of customer service by ensuring all patient interactions are handled professionally and positively, contributing to patient satisfaction and retention. Access, update, and maintain accurate patient information using electronic health record (EHR) systems and the CareTend pharmacy system. Use basic medical terminology to communicate effectively with patients and medical professionals, addressing questions, concerns, and inquiries in a timely manner. Initiate regular check-ins with patients to ensure they are adhering to their prescribed treatment plans, manage medication refills, and provide ongoing support to maintain therapy compliance. Coordinate with patients and prescriber offices to schedule medication deliveries, ensuring continuity of therapy and maintaining trusted customer relationships. Utilize the CareTend pharmacy system to document case activity, patient communications, and correspondence, ensuring the completeness and accuracy of patient records. Identify and escalate issues involving complex clinical matters to the appropriate clinical team when necessary. Facilitate communication between patients, prescriber offices, and internal teams by transmitting status updates, triage notifications, and the necessary documentation to support patient therapy compliance. Other duties as assigned by Supervisor. Requirements Strong verbal and written communication skills. Bilingual Spanish is highly preferred but not required. Ability to utilize medical terminology to communicate with patients and healthcare professionals. Excellent organizational skills, with a strong attention to detail. Proficient in Microsoft Office Suite (Word, Excel, Outlook). Ability to multi-task and work well under pressure in a fast-paced environment. Self-motivated and able to work both independently and as part of a team. Education and Experience Requirements Experience using electronic health records (EHR) systems. 1+ years of experience in customer service or patient care coordination. Specialty Pharmacy experience is highly preferred. IVIG scheduling and care coordination experience is highly preferred. Experience with CareTend pharmacy system is highly preferred. Salary Description $23 - $28

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together. The Scheduling Specialist provides outreach and support to ensure all our eligible members have access to the care they deserve around our available Clinical/Patient Programs. Assists in navigating our members through the different programs they may be eligible and assists in scheduling them for what best suits their needs. Navigates with our members every step of the way to ensure they are never alone in their healthcare journey. Utilizes excellent customer service measures and understand the meaningful contribution the team makes to our members' healthcare outcomes. Job Duties/Responsibilities: 1. Serves as a “subject matter expert” in the clinical programs that our members may be eligible for. This includes being knowledgeable in procedures, scheduling for Health Assessments, protocols, benefits, services, and any other necessary information to resolve member issues and inquiries. 2. Conducts member outreach phone calls and/or receiving inbound phone calls within the department's goal timeframe; manage to the member's communication preferences as possible, which may include time of day, channel, and language; utilize interpreter service as needed. 3. Collaborates with our partners - including but not limited to other departments, Member Services, and Clinical Departments - to facilitate the member experience. 4. Identifies members targeted for care gaps and other campaigns, and connect members to programs or services when appropriate; analyze available programs, determine program eligibility, and connect member to appropriate provider or vendor 5. Responsible for real-time documentation and timely wrap-up to support outcomes reporting in all systems/applications as required; must enter member demographics and information with accuracy and attention to detail, i.e. feel responsibility for the quality of our organizational data 6. Responsible for meeting or exceeding individual and team goals, and for submitting activity reports in the format and frequency required 7. Excels in customer service and contributes to a culture of going “above and beyond” to ensure the highest level of member satisfaction. 8. Other duties as assigned. Job Requirements: Experience: • Required: Minimum 1 year of call center experience helping members navigate access to care through Medicare Advantage or HMO, including referrals and authorizations. • Preferred: Experience in Clinical setting in managing provider schedules. Experience helping members navigate their Medicare Advantage benefits including medical, prescription drug, and supplemental benefits. Call Center experience in welcome/onboarding, appointment scheduling, retention, sales, or other health care/health plan related programs; and/or inbound call center experience that indicates a higher level of problem-solving such as escalation or resolution Education: • Required: High School Diploma or GED. • Preferred: College courses Training: • Required: • Preferred: Specialized Skills: • Required: Ability to communicate positively, professionally and effectively with others; provide leadership, teach and collaborate with others. Effective written and oral communication skills; ability to establish and maintain a constructive relationship with diverse members, management, employees and vendors; Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. Mathematical Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Reasoning Skills: Ability to apply common sense understanding to carry out detailed, but un-involved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Computer Skills: Strong computer skills. typing 40+ words per minute. Problem-Solving Skills: Effective problem solving, organizational and time management skills and ability to work in a fast-paced environment. • Preferred: Bilingual English/Spanish, or Vietnamese, Chinese (Mandarin), Korean Licensure: • Required: None Other: • Required: Must be available to work full-time and over-time through the Annual Enrollment Period (Oct-Dec) and Open Enrollment Period (Jan-Mar) Essential Physical Functions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. 2. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Pay Range: $41,600.00 - $57,600.00 Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc. Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation. *DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at ******************************* If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health's talent acquisition team, please email ******************.

Job Description The Patient Care and Experience Coordinator on the Compass team manages patient centric support and services facilitated through the Compass app. Services may include DNA testing, expanded lab panels, health data analysis, and personalized health and wellness plans. The Coordinator is responsible for assisting with patient care and care navigation, including appointment scheduling and insurance. Monitors patient engagement, navigates patient care, coordinates with specialists, and manages prescription refills. Communicates with patients via phone and in app messages and delivers an exceptional member experience through all interactions. Job Responsibilities: Answer inbound phone calls, perform insurance and ID verification, manage Compass app messages, schedule specialist visits, engage with patients through in app check ins and phone calls. Use the app, telephone, and email to perform proactive patient reach outs regarding their care. Listen attentively to customer concerns, empathize with their situation, and provide appropriate solutions and resolutions for concerns to retain members. Assist clinical teams with administrative memberrequests and overflow tasks as needed medical record requests, insurance invoice requests, and clinical letters of medical necessity. Schedule and conduct welcome calls with new members. Onboard them to Compass and schedule appointments. Provide messaging & phone coverage, triage timesensitive messages, escalating to management oncall. Maintains a full comprehension of Compass clinical operations, tools, and workflows to maximize admin support for the practice. Follows all clinical care guidelines and related healthcare laws Supports the team with chart prep, scheduling, appointment follow up tasks, in app message requests, and Epic inbasket requests. Meet and exceed performance metrics to achieve a seamless patient experience, including acquisition, retention, patient engagement, and high patient satisfaction scores. Collaborates to resolve technical issues. Provides feedback and suggested improvements for the digital experience. Is positive and professional providing exceptional customer service. Assist practicewide pilots and enhancement initiatives. Performs other duties as assigned. Skills: Required: Three plus (3) + years in health care, care coordination, patient experience, and/or member concierge. Five plus (5) + years of patient care, customer service, or related experience in a fastpaced environment. Experience with digital healthcare programs and technology Proven experience at an innovative health care company, preferably a membershipbased company where technology was used to facilitate care both virtually and inperson. Excellent verbal communication skills, with a clear and pleasant phone voice. Strong listening skills and the ability to empathize with customers\' concerns. Exceptional problemsolving abilities, with a focus on finding creative and effective solutions. Attention to detail with a knack for organization and clarity Flexibility: things change often, and we need someone who can adapt quickly. Ability and proactive mindset to assist in sustainable administrative processes and identify areas for improvement in operational workflows. Demonstrates excellent communication skills and customer service abilities while providing effective administrative support for our Providers, Health Coaches, other team members, and Members. Preferred: Experience using an electronic medical record system, working with clinical notes, and reading lab results is a plus, but not required. Knowledge and understanding of patients benets, insurance plan coverage and claim responsibility. Education: Required Education: High School diploma. Bachelors degree or equivalent work experience in a healthcare environment. Preferred Education: Business Administration Degree (BA) in any business specialty. Required Certifications & Licensure: N/A Preferred Certifications & Licensure: Medical certification or advanced training.

Job DescriptionSalary: $27.00 - $30.00 Hourly DOE AmeriPharma is a rapidly growing healthcare company where you will have the opportunity to contribute to our joint success on a daily basis. We value new ideas, creativity, and productivity. We like people who are passionate about their roles and people who like to grow and change as the company evolves. AmeriPharmas Benefits Full benefits package including medical, dental, vision, life that fits your lifestyle and goals Great pay and general compensation structures Employee assistance program to assist with mental health, legal questions, financial counseling etc. Comprehensive PTO and sick leave options 401k program Plenty of opportunities for growth and advancement Company sponsored outings and team-building events Casual Fridays Job Summary Serves as the primary point of contact for patients and physicians by coordinating and reviewing schedules for home infusion medication deliveries and nursing services. Performs clerical and care coordination duties, including management of equipment, supplies, and documentation required for regulatory compliance. Acts as a central reference point for all patient care needs. Level II professionals bring advanced experience in patient care management, independently addressing more complex patient care issues, managing higher-acuity or challenging patients, and demonstrating expanded knowledge of infusion supplies and total parenteral nutrition (TPN). Duties and Responsibilities Patient Assessment: Conduct comprehensive assessments of patients to determine their eligibility and suitability for home infusion therapy. Insurance Verification: Collaborate with the Billing Department to confirm Authorizations and Benefits monthly. Scheduling Deliveries: Manage patients initial and refill schedules efficiently, maintaining an organized and up-to-date refill calendar to ensure uninterrupted care. Complete assessments based on Pharmacists recommendations. Ensure that follow-up delivery and progress notes are maintained accordingly. Patient Education: Provides clear, comprehensive education to patients and their families regarding home infusion therapy, including the transition of care, the pharmacys role in initial and ongoing medication deliveries, and guidance on managing and coordinating infusion supplies. Documentation and Reporting: Maintain accurate and up-to-date electronic records of patient information and track their progress throughout the service. Conduct follows up to ensure necessary patient documents have been signed and obtained. Reports: Complete departmental reports as required. Quality Assurance: Ensure strict adherence to all applicable healthcare regulations, standards, and organizational policies. Implement quality assurance measures to monitor patient satisfaction, address any issues promptly, and continuously improve the Patient Care process. Collaboration: Foster strong working relationships with the pharmacy and clinical teams to facilitate the accurate ordering and timely delivery of medications, supplies, and equipment required for home infusion therapy. Communication: Receive and manage patient calls that require escalation to a pharmacist, dietitian, nursing or management team when a clinical or non-clinical intervention is required (adverse event, patient status change, medication counseling, or a drug interaction check). Coordination of Care: Process and coordinate prescription orders for auxiliary and compound medication for more complex patients, ensuring accurate entry, verification, and timely fulfillment in accordance with regulatory and organizational standards. Required Qualifications Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Ability to prioritize tasks and to delegate them when appropriate. Ability to function well in a fast-paced environment. Proficient with Microsoft Office Google Suite or related software. Education and Experience Requirements High school diploma or equivalent. At least two years related experience required in healthcare. 2+ years of customer service. Hands-on experience with patient care. Preferred Qualifications Licensed as a Medical Assistant, Pharmacy Technician or Certified Nursing Assistant. At least two years of experience in case management. AmeriPharmas Mission Statement Our goal is to achieve superior clinical and economic outcomes while maintaining the utmost compassion and care for our patients. It is our joint and individual responsibility daily to demonstrate to outpatients, prescribers, colleagues, and others that We Care! Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continuously required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus. EEO Statement The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time. AmeriPharma values diversity in its workforce and is proud to be an AAP/EEO employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, age, protected veteran status, or based on disability or any other legally protected class.

We are looking for a Patient Care Coordinator to join the team! The Patient Care Coordinator (PCC) serves as the key liaison for our patients and ensures a seamless and welcoming experience. In this role, the PCC will greet patients warmly, introduce them to our office, coordinate treatment services, and cultivate lasting relationships. The PCC must possess exceptional communication skills, a genuine passion for outstanding customer service, and a talent for sales. Responsibilities Responsibilities * Greet and welcome patients in a timely, professional and engaging manner * Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff * Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options * Contact patients to follow up on visits and to build lasting patient relationsships * Ensure compliance with health, privacy, and safety regulations * Travel as needed for training and to perform job functions Benefits for FT Employees * Healthcare Benefits (Medical, Dental, Vision) * Paid time Off * 401(k) * Employee Assistance Program Qualifications Qualifications * Minimum of high school diploma or equivalent required * At least 2 years of customer service role, sales, receptionist, or equivalent preferably in a healthcare or dental setting * Experience with dental practice management software such as Denticon/Dentrix preferred * Excellent communication skills to interact with patients, office staff, and third party stakeholders * Attention to detail in maintaining patient records and managing financial transactions Western Dental Services, Inc. and all relevant affiliates are Equal Opportunity Employers.

Our office, Minutello Periodontics, in Corona CA, is seeking a caring and conscientious professional to join our team and be a vital part of our family-owned surgery practice. We are a private and professional periodontal practice located in Corona serving our community for over 30 years. Are you an individual with a warm and professional personality, detail-oriented, has the ability to multi-task, has excellent communication skills, and desires to be part of a healthy and rewarding work family? We invite you to apply to this opportunity to grow and utilize the strengths you have and to work in an atmosphere where you can create meaningful relationships and enjoy what you do. We offer a great shift that promotes work-life balance: Mon-Thu 8:15am-5:15pm. Fri-7:30am-2:30pm. Your Responsibilities You will be responsible for making a positive and lasting first impression. The ideal candidate should bridge the gap between customer obsession and clerical management. You should be able to deal with complaints and give accurate information. The goal is to make guests and visitors feel comfortable and valued while during their visit which means the following: Welcoming patients to the dental office Maintaining accurate patient records Answering all incoming calls and redirecting them or keeping messages Check, sort and forward emails Keep updates records and files Keep front desk tidy and presentable with all necessary material (pens, forms, paper ect.) Some travel to our Cape Coral and Naples location as needed As an essential member of our office, you will also help to facilitate/coordinate other office responsibilities as needed. Your Background You are a resourceful Patient Care Coordinator that strives to ensure patients receive the experience they deserve. You're a team player that is adaptable to new and challenging tasks. You're an enthusiastic, passionate and collaborative problem-solver who is always proactively striving for excellence. You also have the following: 1 year of proven experience as front desk representative, agent or relevant position Familiarity with office machines (e.g fax, printer ect.) Strong communication and people skills Good organizational and multi-tasking abilities Problem-solving skills Customer service orientation A high school diploma Desires to help your patients If this sounds like you, you will fit right in with the team! Why You Should Join Our Team A career with us is a chance to work with everyone involved in the future of Specialty dental care. Dental Assistants, Sterilization Technicians, Office Managers, Patient Care Coordinators and many more all work together to improve the patient care experience and great clinical results. We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. You will also find a culture of continuous learning and a commitment to supporting our team members in all aspects of their lives-at home, at work and everywhere in between. Your Benefits & Perks: BCBS High Deductible & PPO Medical insurance Options VSP Vision Coverage Principal PPO Dental Insurance Complimentary Life Insurance Policy Short-term & Long-Term Disability Pet Insurance Coverage 401(k) HSA / FSA Account Access Identity Theft Protection Legal Services Package Hospital/Accident/Critical Care Coverage Paid Time Off Diverse and Inclusive Work Environment Strong culture of honesty and teamwork We believe in transparency through the talent acquisition process; we support our team members, past, future, and present, to make the best decision for themselves and their families. Starting off on the right foot with pay transparency is just one way that we are supporting this mission. Position Base Pay Range$24-$25 USDSpecialty1 Partners is the direct employer of non-clinical employees only. For clinical employees, the applicable practice entity listed above in the job posting is the employer. Specialty1 Partners generates job postings and offer letters to assist with human resources and payroll support provided to the applicable practice. Clinical employees include dental assistants and staff assisting with actual direct treatment of patients. Non-clinical employees include the office manager, front desk staff, marketing staff, and any other staff providing administrative duties. Specialty1 Partners and its affiliates are equal-opportunity employers who recognize the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment based on objective criteria and without regard to the following (which is a non-exhaustive list): race, color, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws. Specialty1 Partners' Privacy Policy and CCPA statement are available for view and download at ************************************************** Specialty1 Partners and all its affiliates participate in the federal government's E-Verify program. Specialty1 further participates in the E-Verify Program on behalf of the clinical practice entities which are supported by Specialty1. E-Verify is used to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. The E-Verify process is completed in conjunction with a new hire's completion of Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to **************** and click on the Employees Link to learn more. Specialty1 Partners and its affiliates uses mobile messages in relation to your job application. Message frequency varies. Message and data rates may apply. Reply STOP to opt-out of future messaging. Reply HELP for help. View our Privacy & SMS Policy here. By submitting your application you agree to receive text messages from Specialty1 and its affiliates as outlined above.

As a Patient Care Coordinator, you'll have a key role in creating positive patient experiences using our innovative G3 approach (Greeting, Guiding, Gratitude). You'll help patients feel welcome and supported whether they are coming in for treatment or calling to schedule an appointment. You will also assist them with financial arrangements for treatment. Schedule (days/hours) 2- 3 days a week. Either 8-5 or 9-6 Responsibilities * Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome * Guiding: Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism * Gratitude: Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism Qualifications * At least one year related experience * Knowledge of dental terminology * Strong communication and interpersonal skills, with a focus on delivering exceptional customer service Preferred Qualifications * Previous experience in a dental or medical office setting Compensation $18-$21/hour About Us Benefits are determined by employment status/hours worked and include paid time off ("PTO"), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan. Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site. Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at ***********************

Job DescriptionDescription: The Patient Care Coordinator is responsible for providing exceptional customer service to patients, ensuring positive and professional interactions. This role involves managing patient inquiries, supporting therapy compliance, coordinating medication deliveries, and facilitating effective communication between patients, healthcare providers, and internal teams. The Patient Care Coordinator utilizes electronic health records and pharmacy systems to document and manage patient information, ensuring accuracy and continuity of care. Duties and Responsibilities Uphold high standards of customer service by ensuring all patient interactions are handled professionally and positively, contributing to patient satisfaction and retention. Access, update, and maintain accurate patient information using electronic health record (EHR) systems and the CareTend pharmacy system. Use basic medical terminology to communicate effectively with patients and medical professionals, addressing questions, concerns, and inquiries in a timely manner. Initiate regular check-ins with patients to ensure they are adhering to their prescribed treatment plans, manage medication refills, and provide ongoing support to maintain therapy compliance. Coordinate with patients and prescriber offices to schedule medication deliveries, ensuring continuity of therapy and maintaining trusted customer relationships. Utilize the CareTend pharmacy system to document case activity, patient communications, and correspondence, ensuring the completeness and accuracy of patient records. Identify and escalate issues involving complex clinical matters to the appropriate clinical team when necessary. Facilitate communication between patients, prescriber offices, and internal teams by transmitting status updates, triage notifications, and the necessary documentation to support patient therapy compliance. Other duties as assigned by Supervisor. Requirements: Strong verbal and written communication skills. Bilingual Spanish is highly preferred but not required. Ability to utilize medical terminology to communicate with patients and healthcare professionals. Excellent organizational skills, with a strong attention to detail. Proficient in Microsoft Office Suite (Word, Excel, Outlook). Ability to multi-task and work well under pressure in a fast-paced environment. Self-motivated and able to work both independently and as part of a team. Education and Experience Requirements Experience using electronic health records (EHR) systems. 1+ years of experience in customer service or patient care coordination. Specialty Pharmacy experience is highly preferred. IVIG scheduling and care coordination experience is highly preferred. Experience with CareTend pharmacy system is highly preferred.

Job Description Join our dynamic team at Laguna Dermatology and Newport Cove Dermatology, a leading medical and cosmetic dermatology practice dedicated to providing exceptional skincare solutions to our clients. With a reputation for excellence in both medical treatments and cosmetic enhancements, we are committed to helping our clients achieve their skincare goals and boost their confidence The patient care coordinator (PCC) conducts effective and informative client consultations based on the needs and objectives of the patient. The PCC is responsible for promoting the medical practice products, procedures and services through education, patient outreach, and strong skills in consultative selling. The role of the PCC is to achieve business growth by overseeing the sales of treatments, procedures and products, meeting and exceeding goals of the physicians and implementing strategic plans that meet the needs of the customer. Responsibilities Duties and Responsibilities: • Accomplishes revenue objectives by meeting or exceeding daily, weekly, and monthly goals. • Accomplishes conversion and expansion objectives by: o Tracking, reviewing, and analyzing metric including number of consultations conducted, number of consults closed, and the revenue per closed consultation. o Continually working on skills such as patient needs assessment, building rapport, consultative selling, treatment and procedure knowledge and presentation, and overcoming objectives. o Being fully educated on all products, procedures, treatments, programs and promotions offered and having the ability to be clear and effective when communicating and educating patients. o Skillful and knowledgeable to educate and inform patients on pre-treatment preparation and post treatment care. o Being fully informed and abreast of all financing options available. o Following all standard protocols for unclosed consultations timely. o Conducting confirmation calls, follow up emails, and post treatment consultations. o Conducting quarterly retention analysis reports and developing strategic plans. o Tracking monthly consults to conversion rations for quantitative analysis. • Achieves business growth objectives by developing business partnerships and relationships via community outreach, presentations at local businesses, distribution of materials and development of referral programs. • Achieves marketing objectives by: o Implementing all marketing plan initiatives and programs offered within the practice. o Making recommendations for marketing plans and promotions that attract and retain patients. o Managing office programs such as treatment plans, reminders, referrals, birthdays, loyalty programs. o Work closely with management and marketing department. • Provides information to the physicians and management by: o Proper use of EMRand or all patient management software systems and running monthly analytical reports based on business. o Tracking success of marketing campaigns and return on investment for each initiative. o Tracking personal performance and activities related to the physician's surgical goals, as well as the office overall goals for non-surgical and skin care treatments. • Contributes to the overall business operations by: o Assisting the front desk with their day to day on an “as needed” basis. o Communicating in a friendly, personal and respectful manner with all patients and staff members. o Making quick and timely responses to all personal and patient inquiries. Required Skills Position Requirements: • Must be articulate, personable and possess excellent communication skills. • Enjoy working with people and have experience in a consultative sales environment. • A love for the Medical aesthetics field and its services • Sound listening and customer service skills. • Ability to comprehend and analyze data and metrics. • Computer skills. • Must be a team player with a positive attitude. • Willingness to succeed and grow individually as well as part of a team. Education and Experience Requirements: · 2-4-year college degree or at least 3 years equivalent sales and customer service experience. · At least 1 year working in an aesthetics, plastic surgery or cosmetic dermatology practice.

Key Accountabilities: Facilitate patient onboarding for infusion center services, ensuring all demographic, clinical, and insurance details are collected accurately. Verify insurance coverage, including understanding Medicare Part B, in-network and out-of-network benefits, and patient financial responsibilities. Perform benefit investigations and manage prior authorization requirements for infusion therapies. Communicate with Medical Doctor Offices (MDOs) and insurance companies to obtain missing information or coordinate coverage as needed. Gather and maintain required documentation for prior authorizations and billing purposes. Complete status checks with insurance companies regarding approvals or denials and escalate issues that may delay patient treatment. Build and maintain effective relationships with prescribers, MDOs, and internal staff to provide timely and accurate patient-specific information. Accurately enter patient and insurance information into the electronic medical record (EMR) system and maintain up-to-date records. Coordinate infusion appointment scheduling. Scan, fax, or upload required clinical and insurance documents to MDOs, insurance providers, or internal systems. Ensure compliance with all organizational and regulatory standards while providing high-quality patient service. Assist walk-in patients with scheduling, insurance questions, or documentation needs as necessary. Experience: Proven experience in a healthcare setting such as a doctor's office, focusing on patient access, insurance verification, or administrative coordination. Strong understanding of insurance verification, prior authorizations, and benefit investigation processes. Familiarity with Medicare Part B, medical coverage, and patient financial responsibilities. Knowledge of in-network vs. out-of-network benefits. Excellent data entry skills and attention to detail. Strong communication and interpersonal skills. Ability to work collaboratively in a fast-paced healthcare environment. Preferred Qualifications include: Experience in infusion center or specialty therapy settings. Familiarity with medical billing codes and documentation requirements for infusion therapies. Experience assisting patients with financial assistance programs or patient support services. Behavioral competencies: Excellent verbal and written communication skills. Excellent interpersonal, negotiation, and conflict resolution skills. Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Ability to prioritize tasks and to delegate them when appropriate. Ability to act with integrity, professionalism, and confidentiality.

Job Description Join Our Team at Skin and Cancer Institute! Are you passionate about dermatology and skin health? Do you thrive in a dynamic, patient-focused environment? Skin and Cancer Institute is looking for dedicated professionals to join our team! Why Join Us? At Skin and Cancer Institute, we are committed to excellence in dermatology, skin cancer treatment, and cosmetic procedures. We offer a supportive and collaborative work culture where your skills and dedication make a real impact. Summary of Position Work Location: 161 AVENIDA VAQUERO | SAN CLEMENTE, CA 92672 The Patient Care Coordinator serves as the first point of contact for patients and visitors, ensuring a welcoming and professional environment. This role is responsible for managing front desk operations, scheduling appointments, verifying insurance, collecting payments, and supporting clinical staff with administrative tasks. The ideal candidate will demonstrate excellent communication skills, attention to detail, a commitment to patient care and confidentiality, and maintain professional grooming and appearance at all times What You'll Do: Essential Duties & Key Responsibilities Courteously check patients in and out according to our Customer Service standards. Asking every patient for a google review. Maintaining timely, professional, and consistent communication across Teams, Klara, and email throughout scheduled work hours. Verify primary and secondary insurance prior to scheduled visits in accordance with protocols. Follow all HIPPA regulations, keep patient personal and financial information confidential. Collect appropriate dues. (co pays, co-insurance, deductibles); obtain CCOF for eligible patients. Document payment notes; balance and reconcile payments collected during your work shift. Maintain and update provider schedules as needed within company guidelines. Schedule and confirm patient appointments in accordance with protocols. Maintain patient charts; ensure patient demographic and insurance information is verified and updated for each visit. Create / prepare superbills accurately and in a timely manner. Anticipate, manage, and respond positively to changing conditions, i.e. extended wait times. Deescalate/resolve patient grievances with effective and kind communication. Keep the front office and patient waiting areas neat and orderly to maintain our high standards. Other duties are assigned to assist with the overall function of your location. Ability to know the difference between HMO, PPO, POS and Medicare insurances. Which requires auth. referral Ability to input the correct payor ID or name and address into EMA. Collecting all pertinent information at check in. (NPP, INS & ID, Demos, CCOF) Updating the PA log, ensure codes are entered correctly. Closing tasks - end of day is accurate and uploaded to share drive. Collecting cosmetic sales in lightspeed. Maintain a clean and organized reception area and restroom facilities. What We're Looking For: Required Skills & Abilities Strong customer service and interpersonal skills Effective verbal and written communication skills Knowledge of primary and secondary insurance types, billing, and documentation procedures Proficiency in Microsoft Office and EMA software and Lightspeed Ability to stay focused on tasks to be accomplished while working in dynamic situations Ability to maintain HIPAA confidentiality and professionalism Confidently and professionally ask for and process financial payments Education & Experience High school diploma or equivalent required. 1-2 years of experience in a medical office or customer service role preferred. Familiarity with HIPAA regulations and healthcare operations. Additional training or certification in medical office administration is preferre EQUIPMENT & SOFTWARE OPERATION The incumbent in this position may operate any/all of the following equipment: Microsoft 365 apps, Fax, Email, iPad, EMA, Lightspeed, Klara, POS/CC Terminal, Availity, Insurance Portals, Telehealth What We Offer: Competitive salary and benefits Health, dental, vision, and ancillary insurance options 401K retirement savings Paid time off Professional development opportunities Supportive and fair work environment Apply Today! Be a part of a dynamic team that's transforming skin health. Submit your resume and cover letter to *******************. We can't wait to meet you! #HealthcareJobs #DermatologyCareers #JoinOurTeam #NowHiring

Why You Should Work For Us: HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career! Job Description Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Essential Duties and Responsibilities may include any task necessary to improve the process flow and provide better customer service to the external and internal customer. Other duties may be assigned. 1. Provides customer service to the internal and external customer by making and receiving inbound and outbound calls for delivery of medications. Must be able to sit for long periods of time to perform duties. 2. Assists in faxing and/or calling physician office's regarding refill requests. 3. Reviews all notes prior to delivery confirmation from the last delivery confirmation to ensure proper communication with the patient and physician office. 4. Review of HIPAA standards. 5. Schedules deliveries of medication in a timely manner to ensure compliance with patient's treatment. 6. Document in the appropriate system all needed information, indicating correct ship date and shipping address. 7. Reviews for accuracy. (Addresses, Medication Shipping, Refills on file, Authorization on file, Collection of Patient's co-pay.) 8. Notifies RPh/Rn with any patient side effect and/or request from the customer. 9. Completes “variances” when indicated and report to the PCC manager with appropriate documentation. 10. Confirm form of payment information (Credit Card, Debit Card, Etc.) 11. Charges credit card/debit card as needed for all Major Medical and Self Pay patients. 12. Sends “Status Updates” to physician office's when appropriate and informs the Nursing and Sales Associate teams of the issue at hand. 13. Tracking Packages with UPS and ensuring patient receives medication in a timely manner and stability is intact. 14. Solves issues that arise in a timely manner; documenting all relevant information on the patient's record. 15. Liaison between other departments within the company and the patients. 16. Other responsibilities as assigned by management. Qualifications • High School Diploma or GED, or a combination of education and work experience of no less than 2 years. • One to two years related experience in pharmacy/medical office dealing with customer service • Must be able to multitask and work well with others under time constraints • Must possess excellent verbal & written communication skills • Must be able to multi-task efficiently • Must be able to work well with other departments Additional Information • Competitive salary $19.00 - $23.00 per hr • Excellent Medical benefits Offered, Medical, Dental, Vision, 401k, and PTO • Growth potential • Fun and positive work environment

At Axium Healthcare Pharmacy, Inc., we believe in a better quality of life for patients and their healthcare partners when treating and managing the most complex conditions. We believe in relationships that make life easier, and where a helping hand and better clinical, economical, and overall health outcomes are always within reach, 24 x 7 x 365. Our mission is simple. We aim to partner with and guide our patients to their best possible outcomes. Our longstanding vision is to help our patients and healthcare providers reach and create a better path to treating and managing complex conditions, making their lives easier and giving them hope for a healthier future. Specialty pharmacy is not a new concept. In fact, Axium did not invent specialty pharmacy. But, we did invent a better way to do it. We do it through a combination of clinical expertise, nationwide reach and the delivery of committed, caring, unmatched service and support for everyone, every time with no excuses. And, we've been doing it for years. We invite you to ask us what we can do for you. Our answer to you will almost always be: “Yes, we do.” Established in 2000 and based in Lake Mary, Florida, Axium is a nationwide clinical specialty pharmacy that makes life easier for those managing chronic disease and complex therapies by offering a helping hand and a better path to therapy management. We are licensed and permitted to operate in all 50 states and Puerto Rico, and specialize in providing patients, physicians, nurses, health plans, and other health care providers and partners with injectable and oral brand-name products. Our focus is to “Improve outcomes one relationship at a time,” and we achieve this through an experienced patient care team of doctors of pharmacy, registered nurses, reimbursement specialists, and dedicated patient care coordinators; all of whom deliver the highest level of comprehensive care and clinical support with every prescription. Job Description Position Summary: The Specialty at Retail (SAR) Patient Care Coordinator provides customer care support to patients, physicians and Axium staff by reviewing patient profiles/records and scheduling deliveries of patient's medication. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Essential Job Functions: May include any task necessary to improve the process flow and provide better customer service to the external and internal customer. Other duties may be assigned. 1. Provides customer service to the internal and external customer by making and receiving inbound and outbound calls for delivery of medications. Must be able to sit for long periods of time to perform duties. 2. Assists in faxing and/or calling physician office's regarding refill requests. 3. Reviews all notes prior to delivery confirmation from the last delivery confirmation to ensure proper communication with the patient and physician office. 4. Review of HIPAA standards. 5. Schedules deliveries of medication in a timely manner to ensure compliance with patient's treatment. 6. Document in the appropriate system all needed information, indicating correct ship date and shipping address. 7. Document in the appropriate system all needed information and email appropriate parties when required. 8. Provides customer service to the internal and external customer by making and receiving inbound and outbound calls for delivery of medications. Must be able to sit for long periods of time to perform duties. 9. Assists in faxing and/or calling physician office's regarding refill requests. 10. Reviews all notes prior to delivery confirmation from the last delivery confirmation to ensure proper communication with the patient and physician office. 11. Review of HIPAA standards. 12. Schedules deliveries of medication in a timely manner to ensure compliance with patient's treatment. 13. Document in the appropriate system all needed information, indicating correct ship date and shipping address. Qualifications Minimum Position Qualifications: 3-5 Years of Customer Care experience High School Degree College Degree a plus Desired Previous Job Experience Operating in a call center / contact center environment Specialty Pharmacy experience a plus Medical industry a plus Additional Information OTHER SKILLS THAT APPLY: Diplomacy Professionalism Filing Organizing Planning Multi-tasking Prioritizing Proof Reading Problem-Solving Mail Merge Reporting Confidentiality All your information will be kept confidential according to EEO guidelines.

Job DescriptionBenefits: Competitive salary Employee discounts Flexible schedule Opportunity for advancement Training & development About Us: At Focus Physical Therapy, we are committed to providing exceptional care and improving the quality of life for our patients. Our dedicated team of professionals creates a welcoming and supportive environment, ensuring every patient receives the best possible treatment. We are currently seeking a dynamic and compassionate Front Office Patient Care Coordinator to join our team and be the first point of contact for our valued patients. Position Overview: As a Front Office Patient Care Coordinator, you will play a vital role in ensuring the smooth operation of our front office. You will be the face of our clinic, providing excellent customer service, managing patient schedules, and supporting our clinical staff. This is an excellent opportunity for a detail-oriented individual with a passion for patient care and a knack for administrative tasks. Key Responsibilities: Greet and assist patients with a warm and welcoming demeanor Schedule and confirm patient appointments Maintain and update patient records with accuracy Handle incoming calls and address patient inquiries Coordinate patient flow to ensure timely and efficient care Assist with insurance verification and billing processes Provide administrative support to clinical staff as needed Ensure a clean and organized front office area Qualifications: High school diploma or equivalent; associates degree or higher preferred Previous experience in a medical office or customer service role is a plus Strong organizational and multitasking abilities Excellent communication and interpersonal skills Proficiency in Microsoft Office Suite and familiarity with electronic medical records (EMR) systems Ability to handle sensitive information with confidentiality and professionalism Compassionate and patient-focused attitude Why Join Focus Physical Therapy? Competitive salary and benefits package Positive and supportive work environment Opportunities for professional growth and development Make a meaningful impact on patients' lives every day How to Apply: If you are a dedicated and personable individual looking to join a team that values excellence in patient care, we would love to hear from you! Please submit your resume and a brief cover letter outlining your qualifications and interest in this position. Application Deadline: [Insert Deadline] Join us at Focus Physical Therapy and be a part of a team that truly makes a difference! Focus Physical Therapy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Full-time Description Do you want to be part of a team of superstars who make a difference in the lives of others? We have an immediate need for a full time Patient Care Coordinator to join Oceanside Therapy Group. If you are detailed oriented, have a bubbly personality, excellent customer service skills, and thrive in a setting where things move quickly this opportunity is for you! Position Summary: The ideal candidate will greet patients, schedule appointments, organize and maintain files, and organize and record medical reports and correspondence. Job description: Answer inbound calls in a timely manner and provide information to callers. Accurately take massages and communicate messages promptly. Friendly welcome and help visitors. Schedule appointments in efficient and timely manner. Ensures quality and accuracy of schedule. Coordinates set up times with families and therapists. Verifies patient's insurance eligibility and collects payments. File and organize documents, both physical and electronic. Enjoy doing basic administrative tasks such as filing, order office supplies, fax, copy and scan documents. Requirements Excellent organizational skills with the ability to multitask and prioritize tasks effectively. Strong data entry skills with attention to detail and accuracy. Enjoy working in a fast-paced environment. 1-2 years of previous experience working in a clinical setting. 1-2 years of previous experience with scheduling. 1-2 years of previous customer service experience. Ability to discuss billing with medical staff, patients, and insurance personnel. Excellent oral and written communication skills. Proficient in Microsoft Office, specifically Excel and Word. Benefits: · Full-time position. M-Th 9 am - 6 pm, and F 9 am - 4:30 pm. · Paid time off (PTO) · Paid sick leave (PSL) · Holiday pay · Health, dental and vision insurance · 401k with company match · CEU reimbursement · Opportunities for advancement · Amazing and fun working environment · Pay rate starting at $17 with room to negotiate based on experience If you meet the requirements, please submit resume and application with your pay range to be considered for the position. Salary Description Starting @ $17 to negotiate based on experience

Job DescriptionDescription: The Patient Care Coordinator is responsible for providing exceptional customer service to patients, ensuring positive and professional interactions. This role involves managing patient inquiries, supporting therapy compliance, coordinating medication deliveries, and facilitating effective communication between patients, healthcare providers, and internal teams. The Patient Care Coordinator utilizes electronic health records and pharmacy systems to document and manage patient information, ensuring accuracy and continuity of care. Duties and Responsibilities Uphold high standards of customer service by ensuring all patient interactions are handled professionally and positively, contributing to patient satisfaction and retention. Access, update, and maintain accurate patient information using electronic health record (EHR) systems and the CareTend pharmacy system. Use basic medical terminology to communicate effectively with patients and medical professionals, addressing questions, concerns, and inquiries in a timely manner. Initiate regular check-ins with patients to ensure they are adhering to their prescribed treatment plans, manage medication refills, and provide ongoing support to maintain therapy compliance. Coordinate with patients and prescriber offices to schedule medication deliveries, ensuring continuity of therapy and maintaining trusted customer relationships. Utilize the CareTend pharmacy system to document case activity, patient communications, and correspondence, ensuring the completeness and accuracy of patient records. Identify and escalate issues involving complex clinical matters to the appropriate clinical team when necessary. Facilitate communication between patients, prescriber offices, and internal teams by transmitting status updates, triage notifications, and the necessary documentation to support patient therapy compliance. Other duties as assigned by Supervisor. Requirements: Strong verbal and written communication skills. Bilingual Spanish is highly preferred but not required. Ability to utilize medical terminology to communicate with patients and healthcare professionals. Excellent organizational skills, with a strong attention to detail. Proficient in Microsoft Office Suite (Word, Excel, Outlook). Ability to multi-task and work well under pressure in a fast-paced environment. Self-motivated and able to work both independently and as part of a team. Education and Experience Requirements Experience using electronic health records (EHR) systems. 1+ years of experience in customer service or patient care coordination. Specialty Pharmacy experience is highly preferred. IVIG scheduling and care coordination experience is highly preferred. Experience with CareTend pharmacy system is highly preferred.