Patient care coordinator jobs in Philadelphia, PA - 520 jobs

Front desk work Schedulingappointments Testing surgeries Making phone calls to patients Can be Medical Assistant if willing to do Administrative work Must possess good customer services skills Must be able to communicate instructions to all patients Shift:8:00 am to 4:30pm (Mon-Fri) Weekends working not required Requirements: 1- 3 years medical customer service Proficient in MS Outlook and Outlook Can be Medical Assistant if willing to do Administrative work

Job Details: Temple - Fox Chase Philadelphia, PA Duration - 02/16/2026 - 05/16/2026 (12 weeks) Type/Service Line: Long Term - Non Clinical Skillset: Patient Services - Patient Services Representative EXPECTED SCHEDULE Exp. Shift: AM (07:45 - 16:15) 5 X 8s • 40 hrs / Week 8 hrs Meal Duration: 30 Job Details Patient Services - Patient Services Representative at Temple - Fox Chase (Philadelphia, PA) Responsible for all functions related to patient access in all Ambulatory Care areas including, but not limited to, patient check-in/check-out, registration related activities, insurance verification, referral determinations, active account verification, patient demographic entry and verification, scheduling of: new and follow-up appointments, lab and diagnostic services and chemotherapy treatment through direct patient interaction and multiple electronic scheduling worklists. Position requires rotating assignment to all point of service areas within department requiring learning and applying all processes specific to the situation. All activities are completed with adherence to departmental and institutional protocols. Accepts responsibility and accountability for assignment of outpatient functions under the direction of the Manager, Ambulatory Care Operations. Education High School Diploma or Equivalent Required Experience 3 years experience in a related role; related experience in fast-paced, professional, customer service role can be considered in conjunction with healthcare Required

The **Patient Coordinator** is responsible for performing a variety of customer service and patient care tasks to ensure a positive patient experience. Ensures documentation and patient records are prepared and organized. Ensures patients have a clear understanding of what to expect during and after their appointment. **Specific duties include, but are not limited to:** + Greets and assists patients, customers and visitors in person and over the phone. + Will perform patient registration in various systems. + Answers all phone calls in a professional and courteous manner. + May collect monies for time-of-service patient responsibility. + May be responsible for verifying insurance coverage and obtain prior authorization. Patient Assistance: + May perform preliminary screening of patients prior to procedures, which may include medical history. + May transport patient to/from the exam room. + May assist in patient transfer on/off the exam table. + May transport patient to/from the exam room. + May provide the patient with preliminary and post-procedure instructions. Work Area & Supply Preparation + In the mobile setting, may assist in preparing the unit for transport. + Will maintain a clean and organized work area. + May order supplies and ensure the work area is properly stocked. Documentation + Will ensure accuracy of patient records. + May schedule patient appointments and obtain insurance verification and/or authorization. + May prepare medical records for physicians, patients and customers. + Ensures accurate documentation of patient visits in various electronic + systems and on written documents. + May assist the clinical staff with documentation and image delivery to the patient, physician, or contracted customer. + Performs all duties within HIPAA regulations. + Other duties as assigned. **Position Requirements:** + High School Diploma or equivalent experience required. + For Mobile Radiology and Oncology, CPR Certification must be obtained prior to hire. + For Fixed Radiology, CPR Certification is a plus. + As applicable, valid state driver's license required. + Ability to work at several locations required. + Strong customer service skills. + Organizational and multi-tasking skills. + Basic knowledge of computer applications and programs. + Local travel may be required to support multiple sites. + The COVID-19 vaccination is/may be a condition of employment. + All candidates who accept an offer for employment will be required to successfully complete a pre-employment background check and drug screen as a condition of employment. **Preferred** + Six months customer service or related experience and/or training. + Knowledge of medical terminology is a plus. + Bilingual in Spanish is a plus. **Physical Requirements:** The employee may be exposed to outside weather conditions during transport of patients if working on a mobile unit. The employee may be exposed to a strong magnetic field or radioactive material. May be exposed to blood/body fluids and infectious disease and environmental hazards such as exposure to noise, and travel. More than 50% of the time: + Sit, stand, walk. + Repetitive movement of hands, arms and legs. + See, speak and hear to be able to communicate with patients. Less than 50% of the time: + Stoop, kneel or crawl. + Climb and balance. + Carry and lift (ability to move non-ambulatory patients from a sitting or lying position for transfer or to exam). **Residents living in CA, WA, Jersey City, NJ, NY, and CO click here (*********************************************************************************** to view pay range information.** Medical Assistant, Front Office Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.

Patient Care Coordinator Department: Patient Support Center/Call Center Reports To: Sr. Director Operations FLSA Non-Exempt Primary Function: The incumbent is responsible for executing program requirements, managing daily workflow, providing accurate and complete data input, managing pre-certifications, and providing high levels of customer service. Our core Patient Support Center hours are 8:00am to 11:00pm EST, Monday through Friday, and 8:00am to 8:00pm EST, Saturday and Sunday. Job Scope and Major Responsibilities: Complete prescription intake process including verification of insurance coverage Assist physician's offices through the prior authorization and appeals process Research financial assistance options for patients through copay cards, foundations, and assistance programs Coordinate prescription processing and delivery with dispensing pharmacies Manage and triage high volume of customer service phone calls while managing day to day operations Build relationships with physicians, manufacturer sales representatives, pharmacies, patients, and other team members to optimize workflow and achieve program goals Ensure proper documentation of process flow from prescription initiation through completion Provide timely updates to physicians, pharmacies, and manufacturers regarding prescription status Interface with IT department to improve system functionality and workflow Attend team meetings to support ongoing program development Other responsibilities as assigned Success in this position is defined by high levels of customer service and timely processing of prescriptions through all phases Compliance with the provisions of the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, as amended (“HIPAA”) Performance Criteria: Performance in this role is measured by accurate and timely routing of referrals and reporting as well as high levels of customer service. Required Qualifications: Minimum of 2 years pharmacy experience preferred Previous work experience in a call center environment or customer service role preferred General knowledge of pharmacy laws, practices and procedures Knowledge of common medical terms/abbreviations and pharmacy calculations Understanding of insurance and third-party billing systems Skill to prioritize and work in a fast-paced environment Exemplary communication, organization, and time management skills Capability of working independently and as a member of a team Ability to preserve confidentiality of protected health information (PHI) Proficient in MS Word, Excel and Outlook Possess and maintain professional demeanor and courteous attitude Asembia is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, gender identity and expression, citizenship, genetic disposition, disability or veteran's status or any other classification protected by State/Federal laws .

We are a leading provider of homecare services throughout the states of Pennsylvania and Delaware. Our mission is to provide exceptional homecare services to patients who need our help the most. We are seeking talented, passionate individuals to join our team as Patient Care Coordinators and help our patients live happier and healthier lives. What We Offer*: We know that, to be the best place for our patients, we must be the best place to work for our employees. We offer the following to our employees: Make a difference every day in the lives of those who need our help the most Competitive pay Paid on a weekly basis Medical/dental/vision/life insurance Paid holidays/PTO/401(k) match Career growth opportunities Great and collaborative work environment Work‐life balance Responsibilities Screen new patients and caregivers On‐board new patients, including providing assistance with any documentation/clearance requirements On‐board new caregivers, including orientation/training Staff patient cases with caregivers and ensure patient cases are started promptly Ensure compliance with the law and Company policy, including caregiver clock‐in and clock‐out requirements Communicate with patients, caregivers, and patient families to ensure satisfaction and quality service delivery Assist with on‐site visits, as needed Qualifications Bilingual preferred Passion and dedication to help those in need Strong work ethic Strong communication skills No homecare experience necessary - we will provide you with all the training you need! High school diploma/GED (associate's degree or bachelor's degree preferred)

←Back to all jobs at All American Home Care LLC Patient Care Coordinator All American Home Care LLC is an EEO Employer - M/F/Disability/Protected Veteran Status The Patient Care Coordinator (PCC) plays a critical role in ensuring home care clients receive timely, consistent, and high-quality services. This position serves as the main point of contact between clients, caregivers, service coordinators, and internal teams, supporting daily scheduling, coordination, and communication. This role requires strong organization, urgency, and the ability to manage multiple priorities in a fast-paced healthcare environment. Key Responsibilities Coordinate and maintain caregiver schedules to ensure client coverage Communicate with clients, families, caregivers, and service coordinators Monitor open cases and assist with staffing needs and schedule changes Handle call-outs, last-minute coverage issues, and escalations Maintain accurate documentation and notes in internal systems Support onboarding readiness by confirming caregiver availability and compliance Collaborate closely with Recruitment, Coordination, and Management teams Ensure professionalism, confidentiality, and compliance at all times Qualifications Prior experience in home care, healthcare coordination, scheduling, or case management preferred Strong communication and problem-solving skills Ability to work under pressure and manage urgent situations Excellent organizational and multitasking abilities Comfortable using computer systems, spreadsheets, and scheduling tools Bilingual (English/Spanish) a plus Reliable, detail-oriented, and team-focused What We're Looking For Someone who understands that home care is time-sensitive A professional who stays calm, organized, and solutions-focused A team player who communicates clearly and follows through Why Join All American Home Care Supportive team environment Opportunity for growth within healthcare operations Meaningful work making a direct impact on patient care Please visit our careers page to see more job opportunities.

JOIN THE WINNING TEAM! IMPACTFUL SENIOR HOME CARE offers an excellent benefit package that includes generous paid time off, paid holidays, healthcare benefits (Health, Vision, and Dental), Life insurance and 401K. · Providing coordinated care to patients by developing, monitoring, and evaluating their home health care plans. · Ensure a high level of care for the patient given by the home health aides. · Scheduling agency home health care aides accordingly and ensuring agency aides work their scheduled shift. · Managing last minute calls outs, finding appropriate coverage. · Developing an on-call pool of agency aides with various shifts in coordination with Human Resources · Communicate with referral sources and Case Managers to provide an excellent customer service experience · Listening to needs of clients and matching them to the appropriate caregiver(s) · Manage Caseload of 100+ patients · Review the care plan with patients and caregiver · Resolve caregiver and client grievances and complaints · Address over utilization of hours · Reporting personnel performance issues · Ensure caseload retention · Contribute to team efforts by accomplishing related results as needed Minimum Qualifications: High school graduate 2+ Years' experience in a Home Care or Service Coordination role. Demonstrated capability maintaining strict confidentiality Proven ability to generate leads and monitor referrals Strong typing and computer skills Comfortable with closing/asking for business Well organized, accurate, and attentive to detail Excellent communication, public relations and follow up skills Experience with HHA Exchange and EVV Bilingual English/Spanish preferred. Our mission at Impactful Senior Home Care is to provide quality care to people at all stages of life that need assistance and prefer the comfort and familiarity that their own home offers. Our compassionate, experienced caregivers help our patients enjoy a higher quality of life and cultivate a sense of confidence and satisfaction that transcends the ordinary client/caregiver relationship. Much like our staff, we consider our valued patients as part of our family-the ever-expanding Impactful Senior Home Care family. View all jobs at this company

We are a leading provider of homecare services throughout the states of Pennsylvania and Delaware. Our mission is to provide exceptional homecare services to patients who need our help the most. We are seeking talented, passionate individuals to join our team as Patient Care Coordinators and help our patients live happier and healthier lives. What We Offer*: We know that, to be the best place for our patients, we must be the best place to work for our employees. We offer the following to our employees: Make a difference every day in the lives of those who need our help the most Competitive pay Paid on a weekly basis Medical/dental/vision/life insurance Paid holidays/PTO/401(k) match Career growth opportunities Great and collaborative work environment Work‐life balance Responsibilities Screen new patients and caregivers On‐board new patients, including providing assistance with any documentation/clearance requirements On‐board new caregivers, including orientation/training Staff patient cases with caregivers and ensure patient cases are started promptly Ensure compliance with the law and Company policy, including caregiver clock‐in and clock‐out requirements Communicate with patients, caregivers, and patient families to ensure satisfaction and quality service delivery Assist with on‐site visits, as needed This role will work Monday-Friday 9a-5p. Qualifications Passion and dedication to help those in need Strong work ethic Strong communication skills No homecare experience necessary - we will provide you with all the training you need! High school diploma/GED (associate's degree or bachelor's degree preferred)

The Patient Care Coordinator is responsible for ensuring exceptional service delivery and continuity of care for patients receiving homecare services. This role serves as a key liaison between patients, families, caregivers, nurses, and healthcare providers to coordinate care plans, schedule visits, manage documentation, and support positive patient outcomes. The ideal candidate is detail-oriented, compassionate, and skilled in communication and organization. Patient Coordination & Support Serve as the primary point of contact for patients, families, and caregivers regarding homecare services. Assist with patient intake, completing assessments, and gathering required medical and personal information. Ensure patients understand care plans, schedules, and available homecare services. Follow up regularly with patients and families to assess satisfaction and address concerns. Care Plan Management Work closely with nurses, therapists, and homecare aides to coordinate and update patient care plans. Communicate changes in patient condition or needs to clinical staff promptly. Ensure care delivery aligns with patient goals, physician orders, and agency standards. Scheduling & Logistics Create and manage caregiver schedules to match patient needs, skill requirements, and availability. Monitor staffing coverage and address schedule conflicts, shifts, and urgent care requests. Maintain accurate visit logs, documentation, and compliance records. Administrative Duties Maintain electronic health records (EHR) with updated patient information, care plans, and visit documentation. Assist with authorization requests, insurance verification, and billing-related documentation. Prepare reports for management and regulatory compliance. Support onboarding and orientation of new caregivers as needed. Qualifications High school diploma or equivalent required; Associate's or Bachelor's degree in healthcare administration, nursing, or related field preferred. Previous experience in homecare, healthcare coordination, or medical office administration strongly preferred. Knowledge of home health regulations, terminology, and care workflows is a plus. Proficiency with scheduling software, EHR systems, and Microsoft Office Suite. Skills & Competencies Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Compassionate, patient-centered approach. Ability to problem-solve and make decisions in a fast-paced environment. High attention to detail and accuracy. Ability to work collaboratively with clinical and administrative teams.

About Us Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, and Georgia. Ennoble Care's clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, “To Care is an Honor.” Join Ennoble Care today! Palliative Care Coordinator - Job Description Summary: Ennoble Care is looking for a Full-time, Patient Care Coordinator, Empassion to work out of our Marlton, New Jersey office. This position is responsible for ensuring Ennoble Care is providing high quality care services. They work with clinicians, staff and patients to reach healthcare goals and keep the lines of communication open. As a Patient Care Coordinator, Empassion you should be compassionate, experienced with patient care, and highly organized. In this role, you will play an important part in our ability to provide exceptional care by managing the individual care providers, including scheduling and providing support for the caregivers and families. PLEASE NOTE: THIS IS A FULL-TIME, IN-OFFICE POSITION. Preference for an 11:30am - 8pm shift. Responsibilities: Complete individualized patient care plans and perform care management and care coordination services using Ennoble Care's electronic medical record system Frequent contact with patients and families to provide care coordination, support, and manage compliance with the palliative care program to increase positive outcomes Conduct and document simple health, psychological and social needs assessments for chronically ill patients, and effectively communicate recommendations to the Chronic Care Clinician Document all client communications (verbal or written) accurately Communication to and from Chronic Care Clinician or designee regarding patient emergent needs and/or life-threatening episodes and to ensure comprehensive care plans are complete and accurate Keep Team Supervisor informed of all issues pertinent to the care plan process and any known or perceived issues Demonstrate ability to work with various cross-organizational areas to meet the needs of Ennoble Care's patients, their family members, and partner facilities Become skilled at using technology including secure email, telephone system, electronic medical records, etc. Adherence to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications Guide sensitive conversations with patients and families regarding goals of care, advance care planning and the transition to hospice Contribute as a positive member of the department by supporting all members of the team in a productive and constructive manner Equipment Operation: Utilization of a computer, telephone, copy machine, and other office equipment as necessary Qualifications: Must be comfortable with speaking on the phone for large amounts of the day Must be compassionate and empathetic towards our patients, always demonstrating exceptional customer service Must be comfortable and skilled at talking with patients and families about end-of-life care and the transition to hospice care Must have knowledge of basic healthcare terms, conditions, roles, and basic care principles Prior experience working in healthcare (e.g., nurses aid, medical assistant or community health worker in chronic care management or hospice) is highly preferred Ability to take accurate notes to document each task in a timely manner. Ability to multitask between different patients and workstreams while remaining organized and efficient with time. Ability to thrive in a fast-paced environment. Must be able to work from full-time, Monday through Friday, on-site, in an office. Must be proficient in using a computer, including Outlook and other Microsoft Office programs. Candidate must be able to pass a background check, have a positive attitude, adapt positively to change, be a team player, and be willing to learn new skills on a continuous basis. #tan Full-time employees qualify for the following benefits: Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity. Paid Time Off Paid Office Holidays All employees qualify for these benefits: Paid Sick Time 401(k) with up to 3% company match Referral Program Payactiv: pay-on-demand. Cash out earned money when and where you need it! Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended. Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

As a Patient Care Coordinator, you'll have a key role in creating positive patient experiences using our innovative G3 approach (Greeting, Guiding, Gratitude). You'll help patients feel welcome and supported whether they are coming in for treatment or calling to schedule an appointment. You will also assist them with financial arrangements for treatment. Schedule (days/hours) MWTHUR 8-5, TUES 9-6, FRI 8-4PM Responsibilities * Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome * Guiding: Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism * Gratitude: Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism Qualifications * At least one year related experience * Knowledge of dental terminology * Strong communication and interpersonal skills, with a focus on delivering exceptional customer service Preferred Qualifications * Previous experience in a dental or medical office setting About Us Benefits are determined by employment status/hours worked and include paid time off ("PTO"), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan. Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site. Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at ***********************

Care Coordinator, Gloucester County and surrounding area Full time (35 hours/week) ESSENTIAL DUTIES AND RESPONSIBILITIES: Responsible for providing care coordination for individuals in the community for the Diocesan VITALity Catholic Healthcare Services. Establish effective and respectful relationships with patients, families, professionals, payers and other relevant parties. Accurately conduct face to face assessments (in the home, community or medical setting) on the person's physical, social, psychological, financial status, family caregiver support, as appropriate, to identify the person's strengths and limitations related to the identified concern. Use teaching skills to ensure understanding by patient/ family regarding available services and self-management. Work with patients and families to set appropriate goals and support the patient and family in reaching the goals using the skills of coaching and consultation. Develop an individualized care/service plan with the patient (and family as appropriate) that identifies priorities and desired outcomes, strategies and resources needed to achieve them. Monitor and adjust the plan as needed in collaboration with members of the individual's health care team. Refer and facilitate access to services and directly access services if indicated. Monitor delivery of services and act as an advocate. Consider cost of services and work within program or patients budget to maintain quality of care/services. Evaluate individual outcomes of Care Coordination participants. Acknowledges patient's rights on confidentiality issues, maintains confidentiality and follows HIPAA guidelines and regulations. Continues to educate self on providing quality care, professional, personal and spiritual growth. This position is 35 hours per week based upon employee availability and staffing needs. Qualifications and Educational Requirements: Registered Nurse (RN) or MSW Social Work. Current license in New Jersey. CPR Certification. Minimum of 3 years of experience in health care, preferably community setting, home care, care coordination, discharge planning or case management. Highly organized and ability to work autonomously. Demonstrated skills in assessment, leadership, communication, counseling/consultation, problem solving and teaching. Core values consistent with patient and care giver center approach to care. LANGUAGE SKILLS: Bilingual preferred (English/Spanish) Excellent communication skills (written, verbal, non-verbal and technical) required. COMPETENCIES: This position requires a person who is dedicated to improving the health and safety of seniors and disabled individuals through consultation and coordination of care. The person must be able to work independently in the community while collaborating with various community partners to access to health care and social services for the individuals we serve. The person will display a professional appearance and demeanor at all times. Collaboration and team work are key competencies for this position. In addition, the following competencies must be present: Problem solving, Sensitivity, Accountability, Ability to document effectively, Team work, Interpersonal skills, Ethics, Initiative, Dependability, Interpersonal skills, good judgement, Initiative and Diversity. Pay Range: $39.78-$42.36 for an RN Benefits We provide a benefits package that includes Health, Dental, and Vision Plan. Other benefits also include Life Insurance and Short-Term Disability coverage. Additionally, employees have access to Supplemental Life Insurance, Long-Term Disability, Accident & Critical Illness Insurance, and Hospital Indemnity Insurance for further protection. To support work-life balance, we offer Paid Holidays, Paid Vacation, and Sick & Personal Time.

JOB DESCRIPTION Job Title: Reimbursement Care Coordinator (“RCC”) Under the supervision of the Reimbursement Care Coordinator Manager, the RCC is responsible for customer service and case coordination. This position will help plan members access financial assistance programs. The RCC will follow up with members, pharmacies, health care providers and/or financial assistance programs to confirm shipment/receipt of drug shipments. From time to time, the RCC will be in contact with PBMs and Payers (Funds, Plan Sponsors, Insurers) to gather information and assist plan members. Key Responsibilities: - Ensure that plan members meet plan eligibility requirements - Act as primary point of contact for plan members - Serve as plan member advocate and enhance the collaborative relationship between the plan member, health care provider, and patient assistance program representatives - Document/record all interactions with members, health care providers, pharmacies, and financial assistance entities in the Customer Relationship Manager software (“CRM”) in a timely manner - Provide exceptional customer service to internal and external customers; resolve any customer requests in a timely and accurate manner; escalates complaints accordingly - Review pending activities/events and specific customer requests to ensure excellent customer service and customer experience - Demonstrate proficiency and full understanding of the Company plan member database including data elements, definition of case statuses and outcomes, case documentation requirements and the importance of meeting company metrics - Research and identify available financial assistance programs for specialty drugs that are prescribed for active members - Coordinate access to patient assistance programs; provide assistance to plan members and physician staff to complete all necessary financial assistance program forms and applications in a timely manner - Coordinate delivery and verify receipt of financial assistance forms and applications to plan members, physician offices, and financial assistance programs - Verify drug dispenses to members and compile audit trail of source documents and information for each dispense - Report any financial assistance program trends to supervisor - Communicate with plan member's health plan sponsor, Fund, or PBM as needed - Recommend improved processes and management methods to generate workflow optimization - Perform such other duties as needed or assigned by management Minimum Requirements: • Minimum 3+ years customer service experience, healthcare reimbursement and/or pharmaceutical experience preferred • Excellent written and oral communication skills • Ability to multi-task and handle consistent workflow • Time management and prioritization skills • Computer, email and MS Office competency Supervisor/Reporting Structure:

Job Details Specialty Pharmacy Patient Care Navigators handle a broad variety of interactions with clients, providers, payers and manufacturers critical to the services provided by the Specialty Pharmacy. The core functions include handling incoming and outgoing client and patient interactions and follow thru and resolution of customer inquiries. Interactions include calls from patients, families, provider offices, payers, and manufacturers. Handles other miscellaneous tasks, including the reconciliation of delivery tickets, and investigating expired prescriptions and encounters. Handle every interaction with the utmost service and resolve; providing a patient/client experience that supports our commitment to efficient and effective connections to care. Interact with a diverse patient base to ascertain the reason for the interaction and assist the client with their inquiry, concerns or problems with a focus on first call resolution. Demonstrate commitment to service and follow-through. Follow departmental protocols to ensure patient safety and accurate data entry. Job Description Essential Functions • Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson. • Receive, Handle, and Triage calls/interactions accordingly based on client's needs including but not limited to: Assessing refill needs, scheduling delivery of medications, copay collections, package & delivery tracking, obtaining payer/copay card information, status updates of orders, receiving/relaying information to the client • Practice First Call Resolution by identifying and assessing client needs to work towards a satisfactory solution • Assess for clinical escalation to pharmacist where appropriate • Accurately research and document all interactions within the Electronic Medical Record (EMR) per departmental policy and guidance • Access EMR and other software to answer, coordinate, track, and monitor interactions across multiple channels of communication. Maintain qualitative and quantitative individual and team performance targets. • Identify issues and communicate solutions to customers, pharmacies, physicians, and payers regarding scheduling and delivery information, prescription order status, eligibility, and claims information • Effectively collaborate with internal departments and external entities to resolve customer issues, including billing, logistics, insurance coverage, and manufacturer copay card programs • Additional administrative and pharmacy tasks and duties may be assigned by management Competencies (Knowledge, Skills, and Abilities Required): Competency Description Maintain knowledge of and comply with regulatory guidelines set forth by the State Board of Pharmacy, FDA, DEA, DHS, Medicare, TJC, and URAC as applicable to functional role Demonstrated ability to listen skillfully, accurately collect & document relevant information, and build relationships and trust with Knowledge of and ability to utilize practices, tools, and techniques for communicating with a client Knowledge of the major responsibilities, accountabilities, and overall organization of the client support function or department, ability to properly support client inquiries and bring problems to a timely resolution. Independently resolves complex client conflicts including but not limited to: damaged/lost products, order placement, and outstanding balances and invoices Multi-task between several issues at one time Minimum Education and Experience Requirements: Education: High School Diploma or GED equivalent preferred AND Experience: 3+ years experience in customer service role 1+ years experience in a specialty pharmacy, hospital, health insurance company, benefits department or other related healthcare environment. Minimum Certifications, Registration or License Requirements: None Required Additional Information • Proficient in the use of computers and Microsoft applications. Type 35 wpm. • Experience with clinical software systems; Specialty Medications and Medicare billing is highly preferred. • Ability to communicate professionally and efficiently in both written and verbal format with patients, physicians, payors and clinical staff in-person and on the phone. • Flexibility to adapt to changes in the departmental needs including but not limited to: offering assistance to other team members, adjusting assignments, etc. • Detailed orientated with excellent organization skills, ability to learn quickly, solve problems and make informed educated decisions. •Ability to adapt in a dynamic work environment •Demonstrated ability to handle difficult conversations in a professional and caring manner Work Shift Workday Day (United States of America) Worker Sub Type Regular Employee Entity Thomas Jefferson University Hospitals, Inc. Primary Location Address 3500 Horizon Drive, King of Prussia, Pennsylvania, United States of America Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years. Jefferson is committed to providing equal educa tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. Benefits Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance. For more benefits information, please click here

Note: Please send resume to ****************** Oncology Scheduler Required Education, Skills and/or High School Diploma or GED Minimum of six months of previous experience in scheduling Medical terminology or previous experience in healthcare setting Ability to communicate using both written and verbal skills Proficiency with organizational and interpersonal skills Analytical skills to maintain and modify the scheduling module Responsibilities: Under general supervision and according to established policies and procedures, schedules procedures for all appointments in Medical/Radiation Enters scheduling information into computer system, generates daily reports and distributes to appropriate departments Demonstrates the knowledge and skills necessary to provide care appropriate to the age of assigned patient population Schedules/reschedules procedures based on available time slots, patients' availability, physicians' orders Completes registration requirements including insurance authorizations Attempts to accommodate physicians by scheduling multiple procedures on single day if possible Works closely with all modalities to reschedule chemo/treatments on a timely basis Contacts other Hospital departments to schedule ordered procedures requiring coordination of multiple departments or personnel Enters and updates provider's schedules in the computer system ensuring accurate patient information, monthly billing visits, charges and the like Follows established schedule and updates providers templates when needed, communicates changes with patients Generates computer printout of schedules and delivers to applicable department Prepares patient EMR and is correctly registered and generates reports related to patient/procedure volumes on a monthly and ad hoc basis May perform related clerical duties including typing, photocopying, and filing as time permits or workload requires

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities. Job Summary: The Care Navigator plays a crucial role in providing a positive, welcoming experience for our members and their families. This individual will serve as a guide for the member from the moment they arrive to the moment they leave our centers, ensuring every member has a positive experience and has their care needs met. The ideal candidate will have a strong customer-service orientation, be passionate about senior care, and never hesitate to go the extra mile to ensure a positive member experience. Duties/Responsibilities: Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in process Update member information in the electronic medical records system Schedule appointments and coordinate referrals for a multi-disciplinary care team Assist members with filling out paperwork through electronic kiosks, as needed Request medical records and upload documentation to electronic medical records system Field questions from prospective and established members, as well as their adult children Manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual Assist with center events, as needed Required Skills/Abilities: Excellent customer service skills, with a positive and welcoming demeanor Passion for providing a quality experience for our senior members Ability to work effectively with diverse populations including staff, providers, members, family members, insurance carriers, vendors, and the public Working knowledge of medical terminology, insurance, and/or electronic medical record systems High level of organization and attention to detail Strong written and verbal communication skills Proficient PC skills, including Microsoft Office Suite Ability to maintain professionalism and flexibility in a changing work environment Fluency in Spanish, or other languages spoken by our people in the communities we serve (where necessary) Education and Experience: Associates degree preferred, or equivalent experience Minimum of one year of work experience in a clinical setting, or similar Experience working with EMR systems a plus ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.

We are a leading provider of homecare services throughout the states of Pennsylvania and Delaware. Our mission is to provide exceptional homecare services to patients who need our help the most. We are seeking talented, passionate individuals to join our team as Patient Care Coordinators and help our patients live happier and healthier lives. What We Offer*: We know that, to be the best place for our patients, we must be the best place to work for our employees. We offer the following to our employees: Make a difference every day in the lives of those who need our help the most Competitive pay Paid on a weekly basis Medical/dental/vision/life insurance Paid holidays/PTO/401(k) match Career growth opportunities Great and collaborative work environment Work‐life balance Responsibilities Screen new patients and caregivers On‐board new patients, including providing assistance with any documentation/clearance requirements On‐board new caregivers, including orientation/training Staff patient cases with caregivers and ensure patient cases are started promptly Ensure compliance with the law and Company policy, including caregiver clock‐in and clock‐out requirements Communicate with patients, caregivers, and patient families to ensure satisfaction and quality service delivery Assist with on‐site visits, as needed Qualifications Bilingual preferred Passion and dedication to help those in need Strong work ethic Strong communication skills No homecare experience necessary - we will provide you with all the training you need! High school diploma/GED (associate's degree or bachelor's degree preferred)

Job Details Specialty Pharmacy Patient Care Coordinators handle a broad variety of interactions with clients, providers, payers and manufacturers critical to the services provided by the Specialty Pharmacy. The core functions include handling incoming and outgoing client and patient interactions and follow thru and resolution of customer inquiries. Interactions include calls from patients, families, provider offices, payers, and manufacturers. Handles other miscellaneous tasks, including the reconciliation of delivery tickets, and investigating expired prescriptions and encounters. Handle every interaction with the utmost service and resolve; providing a patient/client experience that supports our commitment to efficient and effective connections to care. Interact with a diverse patient base to ascertain the reason for the interaction and assist the client with their inquiry, concerns or problems with a focus on first call resolution. Demonstrate commitment to service and follow-through. Follow departmental protocols to ensure patient safety and accurate data entry. Job Description Essential Functions • Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson. • Receive, Handle, and Triage calls/interactions accordingly based on client's needs including but not limited to: Assessing refill needs, scheduling delivery of medications, copay collections, package & delivery tracking, obtaining payer/copay card information, status updates of orders, receiving/relaying information to the client • Practice First Call Resolution by identifying and assessing client needs to work towards a satisfactory solution • Assess for clinical escalation to pharmacist where appropriate • Accurately research and document all interactions within the Electronic Medical Record (EMR) per departmental policy and guidance • Access EMR and other software to answer, coordinate, track, and monitor interactions across multiple channels of communication. Maintain qualitative and quantitative individual and team performance targets. • Identify issues and communicate solutions to customers, pharmacies, physicians, and payers regarding scheduling and delivery information, prescription order status, eligibility, and claims information • Effectively collaborate with internal departments and external entities to resolve customer issues, including billing, logistics, insurance coverage, and manufacturer copay card programs • Additional administrative and pharmacy tasks and duties may be assigned by management Competencies (Knowledge, Skills, and Abilities Required): Competency Description Maintain knowledge of and comply with regulatory guidelines set forth by the State Board of Pharmacy, FDA, DEA, DHS, Medicare, TJC, and URAC as applicable to functional role Demonstrated ability to listen skillfully, accurately collect & document relevant information, and build relationships and trust with Knowledge of and ability to utilize practices, tools, and techniques for communicating with a client Knowledge of the major responsibilities, accountabilities, and overall organization of the client support function or department, ability to properly support client inquiries and bring problems to a timely resolution. Independently resolves complex client conflicts including but not limited to: damaged/lost products, order placement, and outstanding balances and invoices Multi-task between several issues at one time Minimum Education and Experience Requirements: Education: High School Diploma or GED equivalent preferred AND Experience: 3+ years experience in customer service role 1+ years experience in a specialty pharmacy, hospital, health insurance company, benefits department or other related healthcare environment. Minimum Certifications, Registration or License Requirements: None Required Additional Information • Proficient in the use of computers and Microsoft applications. Type 35 wpm. • Experience with clinical software systems; Specialty Medications and Medicare billing is highly preferred. • Ability to communicate professionally and efficiently in both written and verbal format with patients, physicians, payors and clinical staff in-person and on the phone. • Flexibility to adapt to changes in the departmental needs including but not limited to: offering assistance to other team members, adjusting assignments, etc. • Detailed orientated with excellent organization skills, ability to learn quickly, solve problems and make informed educated decisions. •Ability to adapt in a dynamic work environment •Demonstrated ability to handle difficult conversations in a professional and caring manner Work Shift Workday Day (United States of America) Worker Sub Type Regular Employee Entity Thomas Jefferson University Hospitals, Inc. Primary Location Address 3500 Horizon Drive, King of Prussia, Pennsylvania, United States of America Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years. Jefferson is committed to providing equal educa tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. Benefits Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance. For more benefits information, please click here

Note: Please send resume to ****************** Oncology Scheduler Required Education, Skills and/or High School Diploma or GED Minimum of six months of previous experience in scheduling Medical terminology or previous experience in healthcare setting Ability to communicate using both written and verbal skills Proficiency with organizational and interpersonal skills Analytical skills to maintain and modify the scheduling module Responsibilities: Under general supervision and according to established policies and procedures, schedules procedures for all appointments in Medical/Radiation Enters scheduling information into computer system, generates daily reports and distributes to appropriate departments Demonstrates the knowledge and skills necessary to provide care appropriate to the age of assigned patient population Schedules/reschedules procedures based on available time slots, patients' availability, physicians' orders Completes registration requirements including insurance authorizations Attempts to accommodate physicians by scheduling multiple procedures on single day if possible Works closely with all modalities to reschedule chemo/treatments on a timely basis Contacts other Hospital departments to schedule ordered procedures requiring coordination of multiple departments or personnel Enters and updates provider's schedules in the computer system ensuring accurate patient information, monthly billing visits, charges and the like Follows established schedule and updates providers templates when needed, communicates changes with patients Generates computer printout of schedules and delivers to applicable department Prepares patient EMR and is correctly registered and generates reports related to patient/procedure volumes on a monthly and ad hoc basis May perform related clerical duties including typing, photocopying, and filing as time permits or workload requires