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Patient Care Coordinator - Hill Country Village
Results Physiotherapy 3.9
Patient care coordinator job in San Antonio, TX
Results Physiotherapy, a brand partner of Upstream Rehabilitation, is looking for a PatientCareCoordinator to join our team in Hill Country Village, San Antonio, TX.
Are you looking for a position in a growing organization where you can make a significant impact on the lives of others?
What is a PatientCareCoordinator?
A PatientCareCoordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic.
Our PatientCareCoordinators have excellent customer service skills.
PatientCareCoordinators learn new things - a lot! The PatientCareCoordinator multitasks in multiple computer programs each day.
A day in the life of a PatientCareCoordinator:
Greets everyone who enters the clinic in a friendly and welcoming manner.
Schedules new referrals received by fax or by telephone from patients, physician offices.
Verifies insurance coverage for patients.
Collects patient payments.
Maintains an orderly and organized front office workspace.
Other duties as assigned.
Fulltime positions include:
Annual paid Charity Day to give back to a cause meaningful to you
Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance
3-week Paid Time Off plus paid holidays
401K + company match
Position Summary:
The PatientCareCoordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation.
Responsibilities:
Core responsibilities
Collect all money due at the time of service
Convert referrals into evaluations
Schedule patient visits
Customer Service
Create an inviting clinic atmosphere.
Make all welcome calls
Monitor and influence arrival rate through creation of a great customer experience
Practice Management
Manage schedule efficiently
Manage document routing
Manage personal overtime
Manage non-clinical documentation
Manage deposits
Manage caseload, D/C candidate, progress note, and insurance reporting
Monitor clinic inventory
Training
o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates.
Complete quarterly compliance training.
Qualifications:
High School Diploma or equivalent
Communication skills - must be able to relate well to Business Office and Field leadership
Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision
As a member of a team, must possess efficient time management and presentation skills
Physical Requirements:
This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment.
This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed.
This position is subject to sedentary work.
Constantly sits, with ability to interchange with standing as needed.
Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations.
Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation.
Constantly uses repetitive motions to type.
Must be able to constantly view computer screen (near acuity) and read items on screen.
Must have ability to comprehend information provided, use judgement to appropriately respond in various situations.
Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs.
Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder.
This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship.
Please do not contact the clinic directly.
Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily.
CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM
$26k-38k yearly est. Auto-Apply 7d ago
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Care Coordinator I Bilingual
El Centro Del Barrio 4.0
Patient care coordinator job in San Antonio, TX
Full-time Description
The CareCoordinator I is responsible for providing carecoordination services for clients in their
assigned group. The CareCoordinator I will assess clients with all care management needs and
address any potential barriers to care, to ensure timely diagnosis and treatment. Under direction of
the supervisor, the CareCoordinator I will maintain a clinical tracking system to ensure
appropriate follow-up, reporting and billing.
DUTIES AND RESPONSIBILITIES
Demonstrate proficiency and efficiency in processing referrals (specialty care and ancillary services), verifying insurances, and acquiring authorization for services if needed.
·Demonstrate proficiency in following up on referrals submitted and retrieving progress notes from specialist in order to close out referral loop and assisting with obtaining second referral if necessary.
·Demonstrate proficiency in documenting activities performed on clients in EHR and C3 database, as well as in looking up patient accounts and encounters in the EHR, EPM, and C3 database, using a variety of fields including but not limited to name, birth date, social security number, and account number.
·Documents and updates PHI log in EHR when referrals are sent/processed.
· Assist in updating to maintain patient demographics in EPM, EHR and C3 database.
· Assists providers with follow-up on referral as well as no-shows as directed by providers or contract staff. Assists with obtaining second referral if necessary
· Actively responds to phone calls from contractors and/or patients who may be in need of referrals or medical records for patient's continuum of care.
· Demonstrate a strong ability to scheduling, rescheduling, and cancelling patient appointments according to established protocols by service line (medical, obstetrics, dental, and behavioral health) and by provider.
Maintains faxes received in-patient EHR and acquires provider's signatures for faxes needing provider approval for services provided.
Flags charts for alerting staff regarding non-compliance services or needing updates to demographics.
Assist clinical teams in patient assessment via receipt of reports or review of charts that show abnormal labs/findings and notify clinicians in the event of an emergency.
Demonstrate proficiency in using great customer services skills/ proper phone etiquette when communicating with patients by phone, text messaging system, or by patient portal
· Completes daily tasks assigned by Director/Supervisor.
· Completes and runs rescreen report to bring clients back into service.
· Attend weekly meetings with department.
Understands and upholds CentroMed's mission and values relating to ethics, integrity, safety, corporate responsibility and objectives
Actively participates in maintaining high levels of excellent customer service internally and externally
·Abides by all policies and procedures set forth by CentroMed
Ensure the protection and security of all personal, confidential and identifiable information in a professional and responsible manner and carry out all measures to prevent unauthorized disclosures. Demonstrating and maintaining the standards and requirements of the Health Insurance Portability and Accountability Act (HIPAA).
Assists in training new employees in performing their job duties as requested.
Performs all duties in conformance to appropriate safety and security standards.
Performs other duties assigned.
·Work must be performed on-site as designated.
Requirements
QUALIFICATIONS:
Education: High School diploma or equivalent
Medical Assistant certification preferred
Experience: Six months experience in a public health care setting preferred.
Strong clerical skills to include keyboarding and a good understanding of
basic math.
Some computer knowledge and use of calculator.
Must possess mental ability to conduct client interviews with a better-thanaverage attention to detail.
Bilingual English/Spanish (preferred).
$36k-44k yearly est. 60d+ ago
Ortho Patient Care Coordinator - Experience Required
Sonrava Health
Patient care coordinator job in San Antonio, TX
Our company is looking for a bright, motivated and talented PatientCareCoordinator. The PatientCareCoordinator is the primary point of contact and communication for patients in our offices. The Coordinator will greet patients, introduce them to the office, coordinate treatment services, and nurture the patient relationship. The PatientCareCoordinator must be a strong communicator with a passion for providing excellent customer service and strong aptitude for sales. The PatientCareCoordinators objective is to make patients feel welcome and comfortable and to provide the Ultimate Patient Experience to every patient that visits our offices.
* Bilingual Spanish-English skills required
* Treatment planning experience
Job Responsibilities/Duties :
* Set and achieve personal sales goals while supporting the goals of the team
* Greet patients in a timely, professional and engaging manner
* Introduce new patients to the office and staff
* Provide patient consultations and communicate information about recommended treatments
* Discuss cost of service, insurance coverage, and payment options with patients
* Build lasting relationships with patients by contacting them to follow up on visits to suggest new or alternative treatments
* Nurture the patient relationship to encourage patient retention
* Work as team player to ensure each customer receives the best service possible
* Supports strategic local marketing initiatives that help drive brand awareness and new patient growth
Brident offers a competitive benefit package designed to enhance the lives of our Team Members. Team Members are eligible for benefits based on their full time status.
* Paid Time Off (PTO)
* Medical
* Dental
* Vision
* Continuing education and advancement opportunities
* 401 (k) plan
With solid administrative and technology support and backed by outstanding management systems, our dental practices will provide excellent patientcare and where our Team Members are appreciated and respected as professional colleagues.
Qualifications
* Treatment planning experience
* Bilingual Spanish-English skills required
* Ability to positively and proactively handle patient concerns and prioritize multiple tasks in a fast-paced environment
* Ability to quickly learn new procedures and processes
* Excellent communication and interpersonal skills
* High level of ownership, accountability and initiative
* Friendly, outgoing and motivated personality
$27k-40k yearly est. Auto-Apply 2d ago
Patient Care Coordinator - Hill Country Village
Upstream Rehabilitation Inc.
Patient care coordinator job in San Antonio, TX
Results Physiotherapy, a brand partner of Upstream Rehabilitation, is looking for a PatientCareCoordinator to join our team in Hill Country Village, San Antonio, TX. Are you looking for a position in a growing organization where you can make a significant impact on the lives of others?
What is a PatientCareCoordinator?
* A PatientCareCoordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic.
* Our PatientCareCoordinators have excellent customer service skills.
* PatientCareCoordinators learn new things - a lot! The PatientCareCoordinator multitasks in multiple computer programs each day.
A day in the life of a PatientCareCoordinator:
* Greets everyone who enters the clinic in a friendly and welcoming manner.
* Schedules new referrals received by fax or by telephone from patients, physician offices.
* Verifies insurance coverage for patients.
* Collects patient payments.
* Maintains an orderly and organized front office workspace.
* Other duties as assigned.
Fulltime positions include:
* Annual paid Charity Day to give back to a cause meaningful to you
* Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance
* 3-week Paid Time Off plus paid holidays
* 401K + company match
Position Summary:
The PatientCareCoordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation.
Responsibilities:
* Core responsibilities
* Collect all money due at the time of service
* Convert referrals into evaluations
* Schedule patient visits
* Customer Service
* Create an inviting clinic atmosphere.
* Make all welcome calls
* Monitor and influence arrival rate through creation of a great customer experience
* Practice Management
* Manage schedule efficiently
* Manage document routing
* Manage personal overtime
* Manage non-clinical documentation
* Manage deposits
* Manage caseload, D/C candidate, progress note, and insurance reporting
* Monitor clinic inventory
* Training
* o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates.
* Complete quarterly compliance training.
Qualifications:
* High School Diploma or equivalent
* Communication skills - must be able to relate well to Business Office and Field leadership
* Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision
* As a member of a team, must possess efficient time management and presentation skills
Physical Requirements:
* This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment.
* This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed.
* This position is subject to sedentary work.
* Constantly sits, with ability to interchange with standing as needed.
* Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations.
* Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation.
* Constantly uses repetitive motions to type.
* Must be able to constantly view computer screen (near acuity) and read items on screen.
* Must have ability to comprehend information provided, use judgement to appropriately respond in various situations.
* Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs.
* Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder.
This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship.
Please do not contact the clinic directly.
Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily.
CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM
Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.
$27k-40k yearly est. 6d ago
Care Coordinator I Bilingual
Centromed
Patient care coordinator job in San Antonio, TX
The CareCoordinator I is responsible for providing carecoordination services for clients in their assigned group. The CareCoordinator I will assess clients with all care management needs and address any potential barriers to care, to ensure timely diagnosis and treatment. Under direction of
the supervisor, the CareCoordinator I will maintain a clinical tracking system to ensure
appropriate follow-up, reporting and billing.
DUTIES AND RESPONSIBILITIES
Demonstrate proficiency and efficiency in processing referrals (specialty care and ancillary services), verifying insurances, and acquiring authorization for services if needed.
* Demonstrate proficiency in following up on referrals submitted and retrieving progress notes from specialist in order to close out referral loop and assisting with obtaining second referral if necessary.
* Demonstrate proficiency in documenting activities performed on clients in EHR and C3 database, as well as in looking up patient accounts and encounters in the EHR, EPM, and C3 database, using a variety of fields including but not limited to name, birth date, social security number, and account number.
* Documents and updates PHI log in EHR when referrals are sent/processed.
* Assist in updating to maintain patient demographics in EPM, EHR and C3 database.
* Assists providers with follow-up on referral as well as no-shows as directed by providers or contract staff. Assists with obtaining second referral if necessary
* Actively responds to phone calls from contractors and/or patients who may be in need of referrals or medical records for patient's continuum of care.
* Demonstrate a strong ability to scheduling, rescheduling, and cancelling patient appointments according to established protocols by service line (medical, obstetrics, dental, and behavioral health) and by provider.
Maintains faxes received in-patient EHR and acquires provider's signatures for faxes needing provider approval for services provided.
Flags charts for alerting staff regarding non-compliance services or needing updates to demographics.
Assist clinical teams in patient assessment via receipt of reports or review of charts that show abnormal labs/findings and notify clinicians in the event of an emergency.
Demonstrate proficiency in using great customer services skills/ proper phone etiquette when communicating with patients by phone, text messaging system, or by patient portal
* Completes daily tasks assigned by Director/Supervisor.
* Completes and runs rescreen report to bring clients back into service.
* Attend weekly meetings with department.
Understands and upholds CentroMed's mission and values relating to ethics, integrity, safety, corporate responsibility and objectives
Actively participates in maintaining high levels of excellent customer service internally and externally
* Abides by all policies and procedures set forth by CentroMed
Ensure the protection and security of all personal, confidential and identifiable information in a professional and responsible manner and carry out all measures to prevent unauthorized disclosures. Demonstrating and maintaining the standards and requirements of the Health Insurance Portability and Accountability Act (HIPAA).
Assists in training new employees in performing their job duties as requested.
Performs all duties in conformance to appropriate safety and security standards.
Performs other duties assigned.
* Work must be performed on-site as designated.
Requirements
QUALIFICATIONS:
Education: High School diploma or equivalent
Medical Assistant certification preferred
Experience: Six months experience in a public health care setting preferred.
* Strong clerical skills to include keyboarding and a good understanding of
* basic math.
* Some computer knowledge and use of calculator.
* Must possess mental ability to conduct client interviews with a better-thanaverage attention to detail.
* Bilingual English/Spanish (preferred).
$27k-40k yearly est. 60d+ ago
Patient Care Coordinator
R3 Wound Care and Hyperbarics
Patient care coordinator job in San Antonio, TX
Job Description
PatientCareCoordinator
R3 Wound Care & Hyperbarics is seeking a dependable, patient-focused PatientCareCoordinator to support the daily operations of our busy medical office. This role is ideal for someone who takes pride in delivering excellent patient experience, communicates professionally, and thrives in a fast-paced environment.
As the first point of contact, you'll handle patient scheduling, patient intake, check-in/check-out, and daily administrative support. You'll also manage insurance verification, prior authorizations, and referral coordination, ensuring each patient's visit runs smoothly from start to finish. Accuracy matters here-clean medical documentation, strong attention to detail, and comfort navigating EHR/EMR systems are essential.
Success in this role comes from balancing compassion with efficiency. Patients will look to you for clear communication and reassurance, while your coworkers will rely on your organization, teamwork, and steady professionalism. All work must comply with HIPAA and our commitment to patient-centered care.
Key Responsibilities
• Greet and assist patients with professionalism and warmth
• Coordinatepatient scheduling and appointment follow-ups
• Manage patient intake, registration, and insurance information
• Complete insurance verification and obtain prior authorizations
• Support referral coordination with providers and patients
• Handle check-in/check-out and daily front desk operations
• Maintain accurate documentation and EHR/EMR records
• Provide administrative support to providers and clinical staff
What You Bring
• Experience in a medical office or patientcare setting
• Strong communication skills with a compassionate approach
• Proficiency in EHR/EMR systems and Microsoft Office
• Ability to multitask, stay organized, and manage time well
• Comfort working in a fast-paced, team-oriented environment
If you take pride in helping patients feel supported and want to be part of a team that values professionalism, empathy, and excellence, we'd like to meet you.
$27k-40k yearly est. 21d ago
Discharge Care Coordinator
San Antonio Behavioral Healthcare Hospital
Patient care coordinator job in San Antonio, TX
Job Description
Develop and monitor patient-centered plans and treatments goals
Assure the deliverance of quality treatment to patients and their families
Provide quality case management services to all patients and their families
Serve as a member of interdisciplinary team supporting the organization's treatment program and philosophy.
Assists with discharge planning, including meeting with patients/families to gather basic data and formulate an initial discharge plan.
Coordinate services with other treatment team members.
Assists with member discharge evaluations, works with teams to build treatment plans that promote long-term health and relapse prevention.
Maintain effective quality clinical records.
Integrates with all care centers in hospital, addressing a variety of age-specific concerns.
Attends and participates in regularly scheduled staff meetings including other department required meetings and educational programs.
Demonstrates knowledge of and participation in Performance Improvement activities.
Comprehends and adheres to industry standards and regulatory requirements: including, but not limited to, TJC, CMS, accreditation standards, regulatory requirements, HIPAA, medical staff regulations, and hospital policies.
Ensures confidentiality of verbal and written member information, in accordance with HIPAA standards and network policy.
Maintain high level of productivity.
Must be able to keep up with the latest clinical trends and information for the population being served.
Must have computer skill and knowledge.
Assists with general office duties, e.g., copying, faxing, mailing, filing, data entry, etc.
Other duties as assigned.
Requirements
A bachelor's or Master's degree in social work from an accredited college or university.
Knowledge of Discharge Planning/ Utilization Management / Case Management terminology and functions, in behavioral health environment preferred.
Must possess a positive attitude toward various populations.
Excellent verbal and written communication skills, strong organization and task prioritization skills.
Benefits
Health Insurance
Vision Insurance
Dental Insurance
401K Retirement Plan
Healthcare Spending Account
Dependent Care Spending Account
PTO Plan with Holiday Premium Pay
Life Insurance (Supplemental Life, Term, and Universal plans are also available.)
Short and Long-Term Disability (with additional buy-in opportunities)
$27k-40k yearly est. 18d ago
Ortho Patient Care Coordinator - Experience Required
Sonrava
Patient care coordinator job in San Antonio, TX
Our company is looking for a bright, motivated and talented PatientCareCoordinator. The PatientCareCoordinator is the primary point of contact and communication for patients in our offices. The Coordinator will greet patients, introduce them to the office, coordinate treatment services, and nurture the patient relationship. The PatientCareCoordinator must be a strong communicator with a passion for providing excellent customer service and strong aptitude for sales. The PatientCareCoordinators objective is to make patients feel welcome and comfortable and to provide the Ultimate Patient Experience to every patient that visits our offices.
Bilingual Spanish-English skills required
Treatment planning experience
Job Responsibilities/Duties :
Set and achieve personal sales goals while supporting the goals of the team
Greet patients in a timely, professional and engaging manner
Introduce new patients to the office and staff
Provide patient consultations and communicate information about recommended treatments
Discuss cost of service, insurance coverage, and payment options with patients
Build lasting relationships with patients by contacting them to follow up on visits to suggest new or alternative treatments
Nurture the patient relationship to encourage patient retention
Work as team player to ensure each customer receives the best service possible
Supports strategic local marketing initiatives that help drive brand awareness and new patient growth
Brident offers a competitive benefit package designed to enhance the lives of our Team Members. Team Members are eligible for benefits based on their full time status.
Paid Time Off (PTO)
Medical
Dental
Vision
Continuing education and advancement opportunities
401 (k) plan
With solid administrative and technology support and backed by outstanding management systems, our dental practices will provide excellent patientcare and where our Team Members are appreciated and respected as professional colleagues.
Qualifications
Treatment planning experience
Bilingual Spanish-English skills required
Ability to positively and proactively handle patient concerns and prioritize multiple tasks in a fast-paced environment
Ability to quickly learn new procedures and processes
Excellent communication and interpersonal skills
High level of ownership, accountability and initiative
Friendly, outgoing and motivated personality
$27k-40k yearly est. Auto-Apply 2d ago
Customer Concierge and Scheduling Specialist
General Accounts
Patient care coordinator job in San Antonio, TX
Benefits:
Company parties
Competitive salary
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Elite Customer Service & Scheduling Specialist Wanted - Join a High-Performance Team!
Are you a customer service powerhouse with razor-sharp organizational skills? Do you thrive in a fast-paced environment where every detail matters? If you're ready to be the **driving force behind exceptional client experiences**, we want YOU on our team.
Why This Role is Different:
Forget the average customer service job-this is next-level. We're looking for a strategic problem solver, a master communicator, and a scheduling genius who can juggle priorities like a pro. You'll be the front-line ambassador, ensuring seamless interactions and flawless coordination, all while delivering **white-glove service** to every client.
What You'll Do
✅ Own the customer experience - Every interaction should feel effortless and exceptional.
✅ Master the schedule - You'll coordinate appointments, optimize calendars, and make sure nothing falls through the cracks.
✅ Solve problems before they happen- Anticipate needs, resolve issues, and create stress-free solutions.
✅ Elevate efficiency - Streamline processes, keep things running like a well-oiled machine, and make improvements that wow our clients.
Who You Are
🔥 A customer-obsessed professional with a passion for delivering 5-star service.
🧩 A scheduling wizard who sees patterns and creates solutions before anyone else.
💬 A communication pro - Whether over the phone, via email, or in person, you know how to connect.
⚡ A fast thinker with next-level organization skills - Nothing slips past you.
🚀 A proactive problem solver who gets things done with confidence and grace.
Why You'll Love Working With Us
✔ A dynamic, high-energy environment where your skills are valued.
✔ Opportunities to grow and innovate - We love fresh ideas!
✔ A supportive, team-driven culture that celebrates wins.
✔ A chance to be part of something bigger - Your work directly impacts our success.
If you're ready to take your customer service career to the next level and become an essential part of a team that values excellence, we want to hear from you!
📩 Apply today and show us why you're the perfect fit! Compensación: $20.00 - $24.00 per hour
$20-24 hourly Auto-Apply 60d+ ago
Patient Care Representative - ALAMO HEIGHTS
Healthtexas
Patient care coordinator job in San Antonio, TX
NOW OFFERING: CLINICAL LADDER AND COMPETITIVE HOURLY RATES COMPREHENSIVE ONBOARDING AND TRAINING PROGRAM SCRUB VOUCHER + 20% OFF FOR SCRUB PURCHASE ***SCREENINGS & INTERVIEWS ONGOING - NEXT HIRE DATE 1.19.26*** Maintains the efficient workflow of all front office functions including appointment scheduling, medical records, patient registration, insurance verification, and checkout. In addition, you will be responsible for contributing to the growth and success of HealthTexas while upholding our Mission, Vision and Values. Culture and Values Expectations At HealthTexas, we believe that our workplace culture is the cornerstone of our success. We are committed to fostering an inclusive, collaborative, and innovative environment where every Associate feels valued, empowered and motivated to reach their full potential. Our culture is the driving force behind our mission
“to deliver quality and compassionate care with outstanding service, every patient, every time”.
As a (Job Title) at HealthTexas we expect you to embody and promote our Values and defined behavioral expectations.
Integrity: Do the right thing, the right way, every time.
Be honest and uphold commitments and responsibilities, earn the trust and respect of the team and those we serve, and maintain privacy and confidentiality.
Compassion: Treat everyone with respect and dignity.
Foster an environment of inclusivity and well-being, practice patience and empathy, and assume positive intent.
Synergy: Collaborate to improve outcomes.
Invite and explore new opportunities, promote effective communication and teamwork, take pride in yourself, your work and HealthTexas.
Stewardship: Use resources responsibly and efficiently.
Implement effective strategies to attain goals, achieve maximum productivity and results, and seek continuous knowledge and improvement.
Job Responsibilities
Follows all HealthTexas Medical Group policies and procedures to include but not limited to human resources, clinic, administrative, HIPAA and compliance.
Greets patients and visitors. Checks in patients. Verifies and updates necessary information in the medical record and patient registration. Enters patient demographics and insurance information into the computer. Assists patients with physical difficulties. Notifies the medical assistant when a patient is ready.
Maintains appointment schedules. Confirms appointments and obtains referral information.
Verifies insurance coverage.
Answers telephone, screens calls and visitors, takes messages, and provides routine information.
Displays courtesy, professionalism, compassion and positive helpful attitude in interactions with providers, staff, patients and visitors.
Maintain appropriate levels of cash and balance cash drawer per company procedure.
Processes payments received in person and by mail. Records, totals and prepares monies for deposit according to company procedure.
Refers patients to billing/or supervisor for clarification or discussion of account and/or payment terms.
Operation and maintenance of credit and collection equipment
Maintains appropriate supply inventory.
Maintains patient charts, updates and other information according to policies and procedures.
Prepares new charts. Ensures new patient paperwork is filled out, received and scanned into EMR. Annually updates establish patient paperwork and scans into EMR.
Types work excuses as directed. Sorts and delivers mail, medical records, and other correspondence.
Maintains work area and lobby in neat and orderly manner.
Attends required meetings and participates in committees as requested.
Maintains patient confidentiality and complies with HIPAA regulations.
Uses oral and written communication skills to effectively convey ideas in a clear, positive manner.
Maintains established medical group policies, procedures, objectives, quality assurance, safety, environmental and infection control.
Implements job responsibilities in a manner that is consistent with the Code of Ethics.
Maintains regular and acceptable attendance at such level as is determined in the medical group's sole discretion.
Follow personal protective equipment (PPE) guidelines
Fulfills medical records requests as applicable
Assists patients with referral/authorization requests by printing referrals, providing referral contact and location information, obtain commercial authorizations and checking on status of authorizations.
Assists patients in accessing Healow, Patient Portal, completing Formstack paperwork and mobile check-in.
Assigned as Clinic Champion, rotating through Medical Records, Referrals, Healow, Formstack, Mobile Check-in and Resource Schedule
Knowledge of Managed Care plans and benefits
Associates who are bilingual may be expected to utilize their language skills to translate or interpret for patients, family members, or colleagues in the performance of their duties.
Performs other duties as assigned.
Experience
One year of physician office experience, including ICD, CPT and HCPCS coding.
Knowledge of managed care preferred.
Education
High school diploma or equivalent.
Knowledge, Skills & Abilities
Ability to operate 10-key calculator by touch, telephone, computer, copier, and fax machine.
Excellent interpersonal, communication and customer service skills and good math knowledge essential.
Ability to work in a multi-tasking environment and under stressful conditions where constructive criticism from others is encouraged.
Demonstrate knowledge of basic medical terminology.
Able to effectively communicate with all others respectfully regardless of sexual, racial, ethnic or economic status.
Work Hours, Travel Requirements
Clinic hours vary at each location; Associates rotate 8-hour shifts as assigned to meet its business needs and/or the needs of its patients.
Requires travel to other sites as requested for training, to meet its business needs, and/or the needs of its patients.
Working Conditions/Physical Requirements Medical office/clinic environment; exposure to infectious diseases, bodily fluids, toxic substances, medicinal preparations, and other conditions common to a clinic environment.
While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Must be able to perform the essential functions of the position.
Must be able to meet the attendance requirements of the position and adhere to the HealthTexas Medical Group attendance policy.
Must be able to assist the patients in the event of an emergency.
Must not pose a direct threat to the health or safety of other individuals in the workplace.
Requires manual dexterity, sitting, standing (no less than 2 hours at a time), stooping, reaching, kneeling, crouching, bending, walking, lifting up to 50 lbs.
May assist in lifting patients.
Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Job responsibilities, location, work hours, etc., may change at any time with or without notice.
$26k-34k yearly est. 37d ago
Patient Services Coordinator
Us Fertility
Patient care coordinator job in San Antonio, TX
Enjoy what you do while contributing to a company that makes a difference in people's lives. Ovation Fertility, one of the premier fertility centers in the United States, seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patientcare to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward.
We have an immediate opening for a Patient Services Coordinator to join our team in San Antonio, Texas. The schedule is Monday through Friday, from 7:30 AM to 4:00 PM.
How You'll Contribute:
We always do whatever it takes, even if it isn't specifically our “job.” In general, the Patient Services Coordinator is responsible for:
Greet patients and manage front office
Check patients in for appointments and sanitize rooms
Answer patient phone calls and route appropriate team
Register new patients into laboratory EMR
Schedule patient appointments
Send and verify consents
Take payments and work closely with Ovation Billing team
Process and fax completed lab reports results to referring physicians
Data entry into EMR
Act as liaison between lab staff and medical team
Work with patients looking to transfer cryopreserved specimens and their originating clinics to collect necessary records and organize shipments
Assist lab staff in administrative projects
Perform all other duties as assigned
What You'll Bring:
The skills and education we need are:
High school diploma or equivalent is required
2+ years previous experience in an administrative role; medical office experience preferred
Knowledge of medical software, terminology and procedures preferred
Knowledge of HIPAA Regulations preferred
Excellent interpersonal communication skills, and the ability to build and facilitate good working relationships with staff at all levels of organization
Demonstrated ability with exercising sound judgment and discretion when handling sensitive and confidential information
Excellent organizational skills
Ability to work independently, under pressure and within deadlines
Exceptional written and verbal communication skills and attention to detail
Ability to work as part of a team
Good research skills
Tech savvy
Flexibility and willingness to learn at all times
Excellent multi-tasking abilities
Ability to use billing systems
Knowledge of HIPAA Regulations
More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful.
What We Offer:
We are proud to provide a comprehensive and competitive benefits package tailored to support the needs of our team members across all employment types:
Full-Time Employees (30+ hours/week):
Medical, dental, and vision insurance, 401(k) with company match, tuition assistance, performance-based bonus opportunities, generous paid time off, and paid holidays
Part-Time Employees:
401(k) with company match and performance-based bonus opportunities
Per Diem Employees:
401(k) with company match
At Ovation Fertility, we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values guide us daily to work hard and enjoy what we do. We're committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team!
To learn more about our company and culture, visit here.
$31k-42k yearly est. 29d ago
Patient Services Coordinator
FPG Services LLC
Patient care coordinator job in San Antonio, TX
Job Description
Enjoy what you do while contributing to a company that makes a difference in people's lives. Ovation Fertility, one of the premier fertility centers in the United States, seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patientcare to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward.
We have an immediate opening for a Patient Services Coordinator to join our team in San Antonio, Texas. The schedule is Monday through Friday, from 7:30 AM to 4:00 PM.
How You'll Contribute:
We always do whatever it takes, even if it isn't specifically our “job.” In general, the Patient Services Coordinator is responsible for:
Greet patients and manage front office
Check patients in for appointments and sanitize rooms
Answer patient phone calls and route appropriate team
Register new patients into laboratory EMR
Schedule patient appointments
Send and verify consents
Take payments and work closely with Ovation Billing team
Process and fax completed lab reports results to referring physicians
Data entry into EMR
Act as liaison between lab staff and medical team
Work with patients looking to transfer cryopreserved specimens and their originating clinics to collect necessary records and organize shipments
Assist lab staff in administrative projects
Perform all other duties as assigned
What You'll Bring:
The skills and education we need are:
High school diploma or equivalent is required
2+ years previous experience in an administrative role; medical office experience preferred
Knowledge of medical software, terminology and procedures preferred
Knowledge of HIPAA Regulations preferred
Excellent interpersonal communication skills, and the ability to build and facilitate good working relationships with staff at all levels of organization
Demonstrated ability with exercising sound judgment and discretion when handling sensitive and confidential information
Excellent organizational skills
Ability to work independently, under pressure and within deadlines
Exceptional written and verbal communication skills and attention to detail
Ability to work as part of a team
Good research skills
Tech savvy
Flexibility and willingness to learn at all times
Excellent multi-tasking abilities
Ability to use billing systems
Knowledge of HIPAA Regulations
More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful.
What We Offer:
We are proud to provide a comprehensive and competitive benefits package tailored to support the needs of our team members across all employment types:
Full-Time Employees (30+ hours/week):
Medical, dental, and vision insurance, 401(k) with company match, tuition assistance, performance-based bonus opportunities, generous paid time off, and paid holidays
Part-Time Employees:
401(k) with company match and performance-based bonus opportunities
Per Diem Employees:
401(k) with company match
At Ovation Fertility, we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values guide us daily to work hard and enjoy what we do. We're committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team!
To learn more about our company and culture, visit here.
Responsible for scheduling and pre-registering patients for imaging procedures. Communicates all relevant information and preparation instructions to the patient. IS IN OFFICE, NOT REMOTE. Shift Schedule: Day Shift Hours: Varies High school diploma or GED
Professional telephone etiquette and customer service skills
Medical Office and/or medical insurance experience preferred
Microsoft Office
$28k-42k yearly est. 60d+ ago
Health Care Coordinator
The Haven & The Laurels In Stone Oak
Patient care coordinator job in San Antonio, TX
About Discovery Management Group
Discovery Management Group is part of the Discovery Senior Living family of companies, a recognized industry leader for performance, innovation and lifestyle customization that today, ranks among the 2 largest U.S. senior living operators. Discovery Management Group specializes in managing and enhancing senior living communities across the United States. With a focus on innovation, operational excellence, and lifestyle personalization, Discovery Management Group plays a vital role in serving more than 6500 residents nationwide.
We offer rewarding career opportunities that include:
Competitive wages
Access to wages before payday
Flexible scheduling options with full-time and part-time hours
Paid time off and Holidays (full-time)
Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time)
401(K) with employer matching
Paid training
Opportunities for advancement
Meals and uniforms
Employee Assistance Program
Our community is looking for a LPN to join our team.
As an LPN, you will provide nursing care in accordance with the client's plan of care to include comprehensive health and psychosocial evaluation, monitoring of the client's condition, health promotion and prevention coordination of services.
Requirements:
Two years LPN experience required
Two years experience in assisted living or in a nursing home
Licensed Practical Nurse license in good standing
Ability to ensure community follows all federal, state and local laws and regulations as pertains to resident services and care.
Demonstrate good judgment, problem solving and decision making skills
Effective organization, time management, and written and verbal communication skills.
The ability to handle multiple priorities and delegate assignments.
A dedication to seniors and their well-being is essential.
The ability to work nights and weekends.
If having a direct impact on the lives of others is appealing to you, apply today and join our team!
EOE D/V
JOB CODE: 1007011
$34k-47k yearly est. 49d ago
Home Care Service Coordinator
Addus Homecare
Patient care coordinator job in San Antonio, TX
To apply via text, text 9924 to ************.
Responsible for scheduling and supervising in-home care workers and clients in a geographic area. If you seek a challenging position with the satisfaction of knowing that you have helped older people and people with disabilities live safely at home, this is the job for you! Supervisory and/or home care experience preferred.
Hours: Monday through Friday 8 am to 5 pm
At Addus we offer our team the best:
Medical, Dental and Vision Benefits
PTO Plan
Retirement Planning
Life Insurance
Employee discounts
Essential Duties:
Coordinates and drives the field recruiting and hiring process.
Oversee the new hire process for all new employees and ensure all documentation is completed timely and accurately.
On-board and train new branch Administrative employees.
Schedules employees as directed by client's care plan established upon intake.
Processes patient authorizations and communicate with central admissions, enter reauthorizations into client record and ensure chart preparation for all new clients.
Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence. Provides alternate coverage to ensure the client's care plan is followed and client services are not interrupted.
Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company's policies and guidelines.
Assists with the new hire process for all new employees and ensures all documentation is completed accurately and in a timely manner.
Position Requirements & Competencies:
Must have high school diploma or equivalent.
6 months of Industry experience required.
Interpersonal, organizational and communication skills.
Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.
Must have reliable transportation.
Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
#ACADCOR
#IndeedADCOR
#CBACADCOR
#DJADCOR
$32k-45k yearly est. 46d ago
Scheduling Specialist
Tsaog Orthopedic & Spine
Patient care coordinator job in San Antonio, TX
Full-time Description
JOB SUMMARY: The Scheduling Specialist serves as the initial point of contact for inbound patient calls to schedule office and/or surgical appointments. The Scheduling Specialist is responsible for authorizations, insurance verification, and appointment setting.
SUPERVISOR: Scheduling Manager
DUTIES INCLUDE, BUT ARE NOT LIMITED TO:
Screen patient calls efficiently ensuring accurate registration, appointment scheduling and follow-up appointment scheduling into database.
Verify if patient is a current or former patient and reschedule with initial treating physician. Upon request, caller may be routed to initial treating physician team to initiate transfer of care.
Transfer caller to Billing Department for patients with account balance prior to scheduling future appointments.
Accurately data enter patient demographic information to include patient name, address, contact information, and insurance information.
Respond to patient's questions and needs by editing, canceling and re-scheduling appointments as necessary according to Company protocols.
Regularly checks Outlook, Athena, NotifyMD and fax for pending messages and follow up on action items within same business day.
Performs patient reminder calls for future appointment dates and documents accordingly.
Document call summary in Athena/EMR system
Requirements
POSITION REQUIREMENTS:
EDUCATION: Must have a High School Diploma or equivalent.
EXPERIENCE: 1-2 years progressive work experience in a medical setting. Knowledge of medical terminology and heath insurance. Knowledge of Athena EMR system is a plus.
SKILLS: Effective interpersonal and communication skills required. Excellent telephone etiquette and customer service skills. Proficient and accurate data entry. Spanish speaking/Bilingual is a plus.
ABILITIES: Multitasking experience (example: ability to enter data while conducting customers calls). Ability to develop working relationships with internal and external customers.
OTHER: Other duties to be assigned as necessary and may vary at times, as needed by your immediate supervisor or as directed by the company.
PHYSICAL DEMANDS/WORKING CONDITIONS: Requires prolonged sitting and computer use. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopies, telephone, and other equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate information to patients and team members. Normal but fast-paced work environment
#BackOffice4
Salary Description $15.50 starting pay
$15.5 hourly 20d ago
Care Coordinator PRN
University Health 4.6
Patient care coordinator job in Boerne, TX
The CareCoordinator PRN is responsible for managing staff and coordinatingpatientcare activities while collaborating with healthcare and non-healthcare providers. The role serves as a mentor and reports to senior nursing leadership. It requires a current RN license, BSN degree, national certification in a related field, and experience in hospital or clinical settings with management responsibilities.
POSITION SUMMARY/RESPONSIBILITIES
Perform expert leadership skills in the management of staff and coordination of patientcare activities. Work collaboratively with all healthcare providers and non-health care providers. Serves as a mentor and role model for all staff. Reports to a Nursing Director or Executive Director.
EDUCATION/EXPERIENCE
Graduation from an accredited school of nursing with current RN licensure in the State of Texas. BSN is required. National certification (e.g., CCRN, RNC, CEN, CNOR, OCN, ANCC, CAN, CPAN, CFRN, etc.) in related fields is required. Three (3) years of recent, full-time hospital or clinic experience are required. Verification of course completion in accordance with all American Heart Association Basic Cardiac Life Support and Health Care Provider guidelines is required. External applicants must have at least two (2) years in an equivalent management capacity.
LICENSURE/CERTIFICATION
A current license from the Board of Nurse Examiners of the State of Texas to practice as a registered nurse is required. Must have a current AHA BLS Healthcare Provider or AHA BLS Instructor Provider card.
Keywords:
carecoordination, patientcare management, registered nurse, BSN, healthcare leadership, clinical management, nursing coordinator, hospital administration, healthcare collaboration, BLS certification
$33k-43k yearly est. 4d ago
Patient Care Coordinator - Hill Country Village
Upstream Rehabilitation
Patient care coordinator job in San Antonio, TX
Results Physiotherapy, a brand partner of Upstream Rehabilitation, is looking for a PatientCareCoordinator to join our team in Hill Country Village, San Antonio, TX.
Are you looking for a position in a growing organization where you can make a significant impact on the lives of others?
What is a PatientCareCoordinator?
A PatientCareCoordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic.
Our PatientCareCoordinators have excellent customer service skills.
PatientCareCoordinators learn new things - a lot! The PatientCareCoordinator multitasks in multiple computer programs each day.
A day in the life of a PatientCareCoordinator:
Greets everyone who enters the clinic in a friendly and welcoming manner.
Schedules new referrals received by fax or by telephone from patients, physician offices.
Verifies insurance coverage for patients.
Collects patient payments.
Maintains an orderly and organized front office workspace.
Other duties as assigned.
Fulltime positions include:
Annual paid Charity Day to give back to a cause meaningful to you
Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance
3-week Paid Time Off plus paid holidays
401K + company match
Position Summary:
The PatientCareCoordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation.
Responsibilities:
Core responsibilities
Collect all money due at the time of service
Convert referrals into evaluations
Schedule patient visits
Customer Service
Create an inviting clinic atmosphere.
Make all welcome calls
Monitor and influence arrival rate through creation of a great customer experience
Practice Management
Manage schedule efficiently
Manage document routing
Manage personal overtime
Manage non-clinical documentation
Manage deposits
Manage caseload, D/C candidate, progress note, and insurance reporting
Monitor clinic inventory
Training
o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates.
Complete quarterly compliance training.
Qualifications:
High School Diploma or equivalent
Communication skills - must be able to relate well to Business Office and Field leadership
Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision
As a member of a team, must possess efficient time management and presentation skills
Physical Requirements:
This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment.
This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed.
This position is subject to sedentary work.
Constantly sits, with ability to interchange with standing as needed.
Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations.
Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation.
Constantly uses repetitive motions to type.
Must be able to constantly view computer screen (near acuity) and read items on screen.
Must have ability to comprehend information provided, use judgement to appropriately respond in various situations.
Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs.
Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder.
This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship.
Please do not contact the clinic directly.
Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily.
CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM
$27k-40k yearly est. Auto-Apply 6d ago
Patient Care Coordinator
R3 Wound Care and Hyperbarics
Patient care coordinator job in San Antonio, TX
R3 Wound Care & Hyperbarics is seeking a dependable, patient-focused PatientCareCoordinator to support the daily operations of our busy medical office. This role is ideal for someone who takes pride in delivering excellent patient experience, communicates professionally, and thrives in a fast-paced environment.
As the first point of contact, you'll handle patient scheduling, patient intake, check-in/check-out, and daily administrative support. You'll also manage insurance verification, prior authorizations, and referral coordination, ensuring each patient's visit runs smoothly from start to finish. Accuracy matters here-clean medical documentation, strong attention to detail, and comfort navigating EHR/EMR systems are essential.
Success in this role comes from balancing compassion with efficiency. Patients will look to you for clear communication and reassurance, while your coworkers will rely on your organization, teamwork, and steady professionalism. All work must comply with HIPAA and our commitment to patient-centered care.
Key Responsibilities
• Greet and assist patients with professionalism and warmth
• Coordinatepatient scheduling and appointment follow-ups
• Manage patient intake, registration, and insurance information
• Complete insurance verification and obtain prior authorizations
• Support referral coordination with providers and patients
• Handle check-in/check-out and daily front desk operations
• Maintain accurate documentation and EHR/EMR records
• Provide administrative support to providers and clinical staff
What You Bring
• Experience in a medical office or patientcare setting
• Strong communication skills with a compassionate approach
• Proficiency in EHR/EMR systems and Microsoft Office
• Ability to multitask, stay organized, and manage time well
• Comfort working in a fast-paced, team-oriented environment
If you take pride in helping patients feel supported and want to be part of a team that values professionalism, empathy, and excellence, we'd like to meet you.
$27k-40k yearly est. 49d ago
Patient Care Representative/CC Agent
Healthtexas
Patient care coordinator job in San Antonio, TX
Hours: Monday - Friday, 8am - 5pm. No weekends and holidays.
$500 signing bonus
***SCREENINGS & INTERVIEWS ONGOING - NEXT HIRE DATE 1.19.26***
Why is HealthTexas Different?
HealthTexas is a physician-owned organization where our primary care doctors are actively working and making a difference in the lives of patients. Are associates serve the healthcare needs of our communities by delivering the HealthTexas Experience; Quality and Compassionate Care, with Outstanding Service. Every Patient. Every Time. We are in the business of improving the quality of lives. Our associates foster a spirit of community with respect for the individual and we strive to be good stewards of resources. Does this sound like you? Work among peers who have the drive, dedication, and loyalty to make a difference in the lives of others.
Why You'll Love Working at HealthTexas
HealthTexas offers both the stability of 27 years and the innovation to adapt to today's needs. We offer learning opportunities and career growth that keep you current with today's movement. We offer free medical benefits for associates, paid time off, and an atmosphere where your efforts are rewarded. Apply today!
Our benefits for full-time employees
$500 bonus for full time associates
Competitive salary
15 days/ year paid-time off
Employer paid insurance for associate and competitive insurance for associate family members
Dental and vision insurance
Tuition reimbursement
401(k) contributions and more!
Position summary:
The Contact Center Agent is responsible for providing excellent customer service to patients, clinics and associates including assistance with scheduling and registration in a fast-paced inbound call center environment.
Responsibilities:
Provides a high level of professionalism and customer service while delivering first-level support of all inbound calls and directs them to the appropriate personnel.
Maintains patient scheduling functions and sets patient appointments through established guidelines.
Interviews and completes the registration process for patients.
Accurately updates patient records following established guidelines for notes to clinics and providers.
Follows appropriate standard operating procedures and quickly identifies and escalates high-priority issues.
Performs professionally when confronted with escalations, emergency, critical, or unusual situations.
Provides accurate, timely and professional resolution on all supported issues.
Accurately triages, assigns/escalating tickets per current processes and standards.
Files and retrieves electronic medical records in accordance with established procedures, while meeting production goals.
Researches unidentified incoming electronic documents.
Handles requests for medical records or information and sorts requests according to predetermined priorities.
Makes phone contact with clinics, departments, physicians, patients and other outside organizations as necessary for the practice operations.
Maintains patient privacy and adheres to all regulatory requirements.
Correctly utilizes all required electronic systems.
Timely and accurate completion of all assigned duties.
Maintain dependable attendance and schedule adherence.
Other duties as assigned.
Qualifications:
High school diploma or GED.
6 month call/contact center experience or equivalent (answering phones), required.
2 years customer service experience (can be combined with call/contact center experience), required.
Must have had a contact center (or equivalent)/customer service job in the last 8 years, required.
Must type minimum 35 WPM, required.
Spanish preferred, NOT required.
1 year of Sales experience preferred, NOT required.
Experience in the healthcare industry and experience with 3rd party payers strongly, preferred.
Excellent verbal communication skills, active listening skills, attention to detail and problem solving skills.
Demonstrated data entry and documentation skills, attention to detail.
Proficient with Microsoft Office applications, EMR systems and computer user
How much does a patient care coordinator earn in San Antonio, TX?
The average patient care coordinator in San Antonio, TX earns between $23,000 and $48,000 annually. This compares to the national average patient care coordinator range of $23,000 to $52,000.
Average patient care coordinator salary in San Antonio, TX
$33,000
What are the biggest employers of Patient Care Coordinators in San Antonio, TX?
The biggest employers of Patient Care Coordinators in San Antonio, TX are: