Patient care coordinator jobs in South Bend, IN

Patient Service Representative (PSR) ! Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis. Summary Description: ZOLL, manufacturer of the LifeVest wearable defibrillator, is seeking a Patient Service Representative as an independent contract worker to train patients on the use of the LifeVest. The LifeVest wearable defibrillator is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA. This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the PSR sets up the equipment and trains the patient and caregivers on the LifeVest. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off. Responsibilities: Manage equipment & garment inventory Contact caregivers and family to schedule fittings Available, willing and able to conduct evening and weekend activities Willing to travel to patient's homes for fittings or follow up visits Disclose their family relationship with any potential referral source Program equipment according to the prescribing physician's orders Measure the patient and determine correct garment size Train the patient & other caregivers in the use of the LifeVest Have the patient sign a Patient Agreement & WEAR Checklist Fax the signed copy of the Patient Agreement & WEAR Checklist to ZOLL within 24 hours of the assignment Qualifications: Have 1 year patient care experience Patient experience must be professional (not family caregiver) Patient experience must be documented on resume Disclose personal NPI number (if applicable) Have a valid driver's license and car insurance Willing to pay for additional training and vendor credentials (i.e. DME/RepTrax), fees not paid by ZOLL

Job Description Mshkiki Community Clinic is a multi-disciplinary clinic in Benton Harbor. We are looking for an experienced patient registration clerk who has a minimum of one year of front-line medical or dental office experience. Work hours are Monday through Friday 8am-5pm. We offer a small team environment with stellar benefits including 15 paid holidays, generous paid time off, health insurance, pet insurance, retirement plans, and more! This position is subject to pre-hire and random drug screening including marijuana. Position Summary: Serve clients and the community by facilitating and completing the overall registration and eligibility process. This includes greeting and directing clients to the appropriate personnel, and receiving, verifying and entering patient information into an electronic database. Essential Functions: Assist visitors and clients by welcoming and greeting them upon arrival and on the telephone; answer questions, explain procedures and services, and/or refer inquiries to the appropriate contact. Listen to and document messages off the telephone that have been left during peak hours. Deliver messages to the appropriate personnel. Make daily reminder calls to patients for upcoming appointments. Coordinate mail and postal delivery of lab specimens, department mail, and incoming supplies. Assist medical support staff in initiating various task, such as medication reconciliation, and the release of records forms. Manage and coordinate scheduling in response to task list, patient calls, walk-ins, and staff requests; schedule follow-up appointments for all of Health Services, coordinate with Medical, Dental, Podiatry, Medical nursing, Podiatric nursing, Behavioral Health, Transportation, etc.; follow-up and coordinate with internal and external referrals, patient and staff cancellations, no-shows, etc., to ensure patient access and referring entities' needs are met. Document patient activity, as appropriate, such as service refusal, unreachable patients, no-shows, cancellations, etc. Maintain lobby including but not limited to, posting of Tribal events, assurance of culture appropriateness, clearing clutter, making coffee, closure and notifications signs, and patient management for wait times. Submit maintenance and IT orders, maintain visitor log, administer patient satisfaction surveys, time studies, as needed. Provide administrative support to staff, including work orders; maintain network drive; maintain inventory of office and miscellaneous supplies. Travel to other departments as needed Register new patients according to established office protocol Orient new patients to services and programs in Pokagon Health Services. Obtain informed consent, release of information, and other appropriate legal signatures. Inform patients of Transportation Services, Compliance Hotline, HIPAA, Notice of Privacy Practices, Release of Information, etc. Assist clients with the completion or revisions of forms for the Patient Registration System by obtaining information through interview, electronic, or mailed correspondence prior to Client receiving services; assess client understanding of patient registration process to determine the appropriate response to client questions and applications. Communicate appropriate information needed to client or client's agent in order to complete Purchase Referred Care (PRC) or Community Clinic eligibility; determine eligibility of clients for PHS, PRC and Community Clinic services according to Indian Health Services (IHS) and Band guidelines. Ensure that appropriate documentation is scanned into the electronic system. Operate Patient Registration System and related components of the electronic health records and other computer systems to enter, store, process and retrieve client registration information. Verify certain insurance coverage by telephone and enter information into the electronic health record; obtain signatures for file on forms for alternate resources. Provide resources to other Tribal Citizens outside of the geographical area. Coordinate care with the Referral Specialist and Clinic and Community Health Nurses. Maintain additional paper recordkeeping system for ATR patients. Comply with HIPAA regulations to ensure patient privacy Assist patients with Medicaid applications using MI Bridges Collect payments and post payments in Electronic Health and Dental Records Position Requirements: High School Diploma or GED. One (1) year of front-line service experience in a medical or dental office required. Previous experience working in medical office administration required. Proficiency with MS Office applications is required, proven data entry accuracy. Strong delivery of positive service and good communication skills, both oral and written. Excellent communication and interpersonal skills; and the ability to speak effectively and respond to questions. Knowledge, intellect, temperament, and flexibility to work effectively in a fast-paced, environment required. Knowledge of Medicaid application process and MI Bridges is preferred. MDHHS Community Partner certification preferred. Knowledge of Medical and Dental terminology preferred Knowledge of Medical and Dental insurance terminology and benefit verification preferred Indian Preference: Pokagon Band Preference Code applies.

Objective The Care Coordinator is a core member of the care team, including the patient's medical provider and psychiatric consultant, and the larger primary care team. The Care Coordinator is responsible for supporting and coordinating the overall health of patients, with a focus on chronic conditions, preventative care, and healthy behaviors. Essential Functions * Communicates to patients the purpose of the program and the impact it may have on their wellbeing. * Helps patients identify social determinates of health that affect their overall health and develop health and social management plans and goals. * Educates the patient on the proper use of the emergency room and provides information for alternatives. * Assists patients in understanding care plans and instructions. Motivates patients to be active and engaged participants in their health and overall wellbeing. * Responsible for developing a comprehensive individualized plan of care and targeted interventions incorporating the patient's preferences and SMART goals. * Effectively communicates with the patient's care team / PCP to exchange information about the patient and give updates on progress made with self-management support services. * Ensures age applicable health assessments/screenings are completed timely and documented in the electronic health record appropriately. * Continual development of knowledge and understanding of community resources, NorthShore services, and programs offered. * Completing transitions of care for ER/IP visits for patients within 72 hours of discharge and documenting findings appropriately in the patient's electronic health record. * Closing the loop on all external referrals and obtaining outside records and results. * Addressing gaps in care and documenting results in the patient's electronic health record. * Assists with patient/provider requests for durable medical equipment, home health services, FMLA requests, etc. * Completes glucose testing, Continual Glucose Monitoring Device (CGM) placements, basic vitals, and other tests assigned by management. * Provides follow up to patients to find out if they are meeting goals and how they are managing health issues, celebrates successes, and provides suggestions to overcome barriers to care. * Maintains top quality proficiencies across all training areas in daily work. * Attends meetings and training sessions as required. * Executes other assigned tasks as requested by management. * These essential functions are a summary of the primary duties and responsibilities of the position and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at the management's discretion. Competencies * Planning and strategic foresight * Responsible Decision Making and Problem Solving * Integrity and accountability * Innovation and creativity * Adaptive and flexible * Leadership, teamwork, and conflict resolution * Professionalism and work ethic * Empathy Work Environment Work is performed in an ambulatory care environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive. Travel Travel outside of Northshore locations will be rare for this position. Qualifications Required Role Qualifications * Minimum required education per state of Indiana/HRSA * 1 year of care coordination experience * Community Health Worker Certification within 1 year of hire * Valid CPR certification Preferred Role Qualifications * Two years of experience working within a healthcare setting. * Certified/Registered Medical Assistant, Licensed Practical Nurse, Advanced Practical Nurse or Registered Nurse licensing * Bilingual preferred Required Skills * Ability to analyze situations and solve problems at strategic and tactical levels * Excellent interpersonal and customer service skills * Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies * Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors * Practiced at organization and planning * Employ Critical thinking and problem solving * Maintains composure and operates with emotional intelligence * Ethical reasoning and decision-making * Strong attention to detail * Receptive and responsive to feedback * Excellent verbal and written communication skills * Time management, prioritization, and sense of urgency * Proficient with Microsoft Office Suite or related software Physical, Visual, and Audible Requirements Physical Requirements Activity Occasionally (1 -33%) Frequently (34-66%) Continuously (67-100%) * Sitting X * Walking X * Standing X * Bending X * Squatting/ Crouching X * Climbing X * Kneeling X * Twisting/Turning X * Hand dexterity/Fine Motor Manipulation X * Lifting 0 - 50lbs X * Lifting 50+lbs X * Carrying 0 - 50lbs X * Carrying 50+lbs X * Pushing 0 - 300lbs X Visual & Audible Requirements - Employee mark an "x" for "YES" or "NO" Activity Yes No Can see without corrective eyewear Can differentiate colors/see color differences clearly Can hear without hearing assistance * I acknowledge that I may be exposed to infectious and contagious diseases. * I acknowledge that I may be in contact with patients under a wide variety of circumstances. * I acknowledge that I can handle and respond to emergency or crisis situations per NorthShore Health Centers facility plans, protocols, and procedures. * I acknowledge that I may occasionally be subject to irregular working hours. * I acknowledge that I may be required to wear personal protective equipment (PPE) as necessary. * Reasonable accommodations can be made to enable people with disabilities to perform the essential functions of the job described.

This is Full-Time Patient Care Representative role. 42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this requires a commitment to securing and supporting the best and brightest - employees who share our vision and culture. Become part of a team approach to providing excellence in comprehensive dental care with a focus on quality, service and patient satisfaction. The Patient Care Representative (Dental Receptionist) will provide administrative support to facilitate the relationship between our patients and dentists. With a focus on exceptional patient service, the Dental Receptionist is the front line to patient communication, assisting the patient in the necessary administrative functions of dental care. Responsibilities Interact with patients in a positive professional manner via telephone and in person Schedule and confirm appointments Review and educate patients on treatment plans and financial responsibilities Accurately confirm insurance benefits, communicate and collect patient payment obligations. Maintain and manage patient records from initial forms and paperwork through billing procedures with accurate data entry of all patient information Respond to and reply to requests for information Maintain strict compliance to HIPPA and patient privacy Perform other related job duties as assigned Qualifications Excellent customer service skills Clear speaking and telephone voice Positive attitude and energetic personality Comfortable in computerized environment Ability to multitask We can recommend jobs specifically for you! Click here to get started.

Hours: Monday - Friday - 2:00pm-10:30pm Join our team and make a difference! The Patient Financial Advocate is responsible for screening patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress. Essential Duties and Responsibilities: Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day. Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. Initiate the application process bedside when possible. Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance. Introduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress. Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient. Records all patient information on the designated in-house screening sheet. Document the results of the screening in the onsite tracking tool and hospital computer system. Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay. Reviews system for available information for each outpatient account identified as self-pay. Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face. Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool. Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs. Other Duties as assigned or required by client contract Additional Duties and Responsibilities: Maintain a positive working relationship with the hospital staff of all levels and departments. Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.) Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.). Keep an accurate log of accounts referred each day. Meet specified goals and objectives as assigned by management on a regular basis. Maintain confidentiality of account information at all times. Maintain a neat and orderly workstation. Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct. Maintain awareness of and actively participate in the Corporate Compliance Program. Educational/Vocational/Previous Experience Recommendations: High School Diploma or equivalent required. 1 - 3 years' experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred. Previous customer service experience preferred. Must have basic computer skills. Working Conditions: Must be able to walk, sit, and stand for extended periods of time. Dress code and other policies may be different at each healthcare facility. Working on holidays or odd hours may be required at times. Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off We are an equal opportunity employer that does not discriminate based on age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, gender identity or any other protected class in accordance with applicable laws. Firstsource Solutions USA, LLC

Patient Access Representative - Job Description Reports To: Supervisor or Manager Department: Patient Access Services The Patient Access Representative ensures accurate and timely patient registration and pre-registration in accordance with Beacon's policies and procedures. This role involves insurance verification, benefit determination, point-of-service collections, order management, and high-level patient interaction with professionalism and courtesy. Beacon Mission, Values, and Service Goals * Mission: Deliver outstanding care, inspire health, and connect with heart. * Values: Trust · Respect · Integrity · Compassion * Service Goals: Personally connect · Keep everyone informed · Be on their team Key Responsibilities Patient Registration & Pre-Registration * Follow standard procedures to register patients accurately and efficiently. * Verify and update patient demographics and insurance information. * Collect and post co-pays, deductibles, and other balances. * Utilize the R1 tool for insurance verification and STAR Navigator for insurance plan confirmation. * Provide patients with appropriate forms (e.g., ABNs, Medicare Notices). * Ensure all necessary documents are signed, scanned, and stored in the patient's electronic file. * Maintain HIPAA compliance at all times. Check-In Process * Identify pre-registered and walk-in patients via PHS and the appointment schedule. * Confirm completeness of physician orders and demographic data. * Ensure the correct patient type, service codes, and accommodation codes are used. Order Management * Print, review, and process daily outpatient orders from Care Ready or Cerner. * Proactively follow up on missing orders for scheduled procedures. * Manage orders efficiently and ensure alignment with HIM and clinical standards. Bed Control (as applicable) * Convert patient types and update bed assignments accurately. * Monitor daily admissions and special accommodation requirements. * Handle calls related to transfers and coordinate hospitalist updates. Team Leadership (if applicable) * Support training and mentoring of new staff. * Assist in scheduling and workload balancing using Active Staffer. * Promote departmental policies and positive work culture. * Serve as a role model for professionalism and problem-solving. Communication & Customer Service * Greet patients and visitors courteously and respond to inquiries. * Inform patients of wait times and delays. * Collaborate across departments to resolve issues. * Answer incoming calls within three rings and route appropriately. Organizational Responsibilities * Attend all department meetings and complete required training on time. * Maintain current certifications and health requirements. * Comply with safety, regulatory, and compliance guidelines. * Be available for overtime and flexible shifts as required. Education & Experience * High school diploma or equivalent required; additional education preferred. * Minimum 1 year of clerical or computer experience preferred. * Must complete a Medical Terminology course within the first year. * CHAA and/or CMA certification highly preferred. Knowledge, Skills & Abilities * Proficiency in Microsoft Office and patient management systems (STAR Navigator, Cerner, RevSpring, etc.). * Typing speed of at least 40 WPM. * Strong understanding of insurance processes, eligibility, and collections. * Excellent verbal, written, and interpersonal communication skills. * Ability to handle confidential information and high-stress situations professionally. * Must exhibit cultural sensitivity and effective listening. Working Conditions * Environment includes patient care areas with potential exposure to bio hazards. * Must accommodate a flexible schedule including weekends and holidays. * Must be able to multitask in a high-volume, fast-paced environment. Physical Demands * Must be able to lift up to 25 lbs., walk moderate distances, bend, stoop, and stand for extended periods. The Beacon Way: Operational Excellence * Leverage innovation * Cultivate talent * Drive performance improvement * Build accountability * Utilize information to advance care * Communicate clearly and consistently

Franciscan Health Michigan City Campus 3500 Franciscan Way Michigan City, Indiana 46360 The Lead Patient Access Representative is responsible for coordinating the Patient Access functions with the patient, medical staff, Patient Accounting Department, Nursing, and Ancillary Departments. They assist with staffing and the scheduling of the department and work queues to ensure the smooth delivery of services and departmental efficiency. The Lead acts as a resource to assist with continuing staff education and provides feedback on employee performance. This position registers patients with detailed computer records and paperwork and initiates medical records and establishes patient accounts. The ability to Compassionately engage in conversation with patients on their responsibilities for Copayment, Prepayment and Outstanding Balances. WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT * Act as a resource for staff regarding Information Systems and assist with instructing and educating staff on systems and operational processes. * Work with Management to implement or revise policies and procedures. * Prepare work schedules and processes for departmental operations and personnel, with guidance from their Supervisor. * Manage the ordering of department supplies and work with the stockroom to resolve supply issues. * Accept and complete special projects, assignments, and reports as designated * Collect data and ensure performance and productivity standards are met. * Participate in people management activities for unit team members such as performance evaluations, disciplinary actions, and interviews. * Execute designated Bed Planning functions and ensure good communication and alignment of tasks to reduce bed shortages and bed hiding as appropriate. * Schedule: 230p-11p, must be able to work rotating weekends and Holidays. QUALIFCATIONS: * 1 Year of Revenue Cycle Required * High School Diploma TRAVEL IS REQUIRED: Up to 20% JOB RANGE: INCENTIVE: EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.

Job Description As the region's dedicated experts in exceptional musculoskeletal care, our doctors and staff at Lakeshore Bone & Joint Institute have served the orthopedic needs of northwest Indiana since 1968. With state-of-the-art facilities, we are dedicated to delivering the exceptional, compassionate care patients need to keep moving and keep enjoying their life. The primary function of the MRI Scheduling Specialist is to complete the pre-authorization and scheduling process for patients with imaging orders. The position will be responsible for the day-to-day operations of the MRI reception and waiting areas, providing greetings, and assisting patients and other visitors. Additional responsibilities include obtaining information, answering questions, and providing appropriate assistance or directions. The MRI Scheduling Specialist is expected to provide the highest level of service to patients, fellow employees, and outside sources through ensuring that insurance benefits and pre-certification is complete, accurate, timely, and fully documented. Essential Functions: Receives all MRI/Dexa scan orders and schedules patients accordingly Prints/Views MRI schedule(s) daily Checks general tidiness of the waiting room to ensure a pleasant environment for patients; Pre-certify procedures to include but not limited to MRI services, and document all work in practice management system Inform patients when their insurance has no out of network benefits Meet deadlines as determined by date of procedure Informs physicians and clinical staff of any prior authorization issues that arise Asks patients to complete any paperwork that is needed at time of visit Verifies with patients all demographics in computer system is correct Maintains Signature Knee MRIs and enters patient information into the Biomet site Verifies current insurance information and precertification approvals Communicates with medical staff throughout the day to ensure patient flow is running smoothly Informs patients in the waiting room and/or at check in if there will be a significant wait time Assists patients in the changing room or MRI room as needed Sends all Medicare paperwork to Radsource at the end of the day Attends meetings as required Participates in professional development activities Maintains strictest confidentiality Other duties as assigned Skills: Ability to analyze situations and solve problems at strategic and tactical levels Practiced at organization and planning Employ Critical thinking and problem solving Maintains composure and operates with emotional intelligence Ethical reasoning and decision-making Strong attention to detail Receptive and responsive to feedback Excellent verbal and written communication skills Time management, prioritization, and sense of urgency General Requirements: Must be at least 18 years of age Must have reliable transportation Proficiency in Microsoft Word, Excel, and Outlook Digital literacy Education: High school diploma, GED, or the equivalent. Post-Secondary education or certificate preferred Experience: 1-2 Years Experience in Pre-Authorization and Verification or MRI Scheduling Preferred Physical Requirements: While performing the duties of this job, the employee may be required to sit and/or stand for prolonged periods, work longer than eight (8) hour shifts, and to work both day/evening shifts. Work may hand dexterity as well as the need to reach, climb, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 lbs. While performing the responsibilities of the job, the employee is required to talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job. Environmental/Working Conditions: Work is performed in an office environment. Involves frequent personal and telephone contact with patients and with testing sites and surgery departments. Work may be stressful at times. Interaction with others is constant and interruptive. Contact involves dealing with injured sick people. Compliance: All employees have a responsibility to comply with our organization's policies and procedures, adhere to our Code of Conduct, complete required compliance training modules, and report any observations of non-compliance. EEO Statement: We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

State of Location: Michigan Our Patient Coordinators are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care and world-class customer service. Responsibilities include greeting and checking-in patients, scheduling appointments, answering incoming phone calls, verifying insurance coverage, obtaining necessary authorization, collecting payments, processing new patients, and helping the clinic maintain optimal performance. Ivy's rewarding and supportive work environment allows accelerated growth and development opportunities for all teammates. Join Ivy Rehab's dedicated team where you're not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient. Job Description: Patient Coordinator - 40 hours/week Three Rivers, MI Why Choose Ivy? Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture. Innovative Resources & Mentorship: Access to abundant resources, robust mentorship, and career advice for unparalleled success. Professional Development: Endless opportunities for career advancement through training programs centered on administrative excellence and leadership development. Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes. Incentives Galore: Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans, paid holidays, and bonus incentive opportunities. Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) to strive for excellence in patient care. Empowering Values: Live by values that prioritize teamwork, growth, and serving others. Position Qualifications: 2+ years of administrative experience in a healthcare setting is preferred. Proficiency in Microsoft Office applications such as Excel, Word, and Outlook. Great time management and ability to multi-task in a fast-paced environment. Self-motivated with a drive to exceed patient expectations. Adaptability and positive attitude with fluctuating workloads. Self-motivated with the eagerness to learn and grow. Dedication to exceptional patient outcomes and quality of care. We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits. ivyrehab.com

Job Details Eau Claire, MIDescription InterCare is a Federally Qualified Health Center which MAY qualify employees for National Student Loan Forgiveness program. Become part of a Migrant and Community Health Center, where you will: Have a passionate purpose. Do worthwhile work. Make a difference in people's lives. InterCare is searching for a part-time (approximately 24-hours/week) Care Coordinator to join our team at our Eau Claire Health Center. At InterCare, you'll find a rewarding and challenging work environment and a competitive compensation with pay starting at $19.00/hr. and benefits package which includes: vacation/personal paid time off, sick time, 10 paid holidays, tuition reimbursement program, medical, prescription, dental, vision, life insurance, and short term and long term disability insurance. At InterCare Community Health Network, we believe all people have the right to equal access to quality health care. InterCare NO LONGER requires employees to have the COVID vaccine , however, y ou may receive a vaccine at no cost at any of our clinic locations. Work Schedule: Hours/Days TBD, with occasional late patient activity. Days and work schedule may vary due to business need. NO WEEKENDS! NO MAJOR HOLIDAYS! Minimum Requirements Possesses a high school diploma or equivalent. Successful completion of 126 hours of the Community Health Worker Michigan-specific training. 4 hours of MI Bridges Medicaid enrollment training certification, and completion of the Certified Application Counselor (CAC) curriculum within 6 months. BCLS certification within 90 days. Primary Accountability Responsible for assisting patients and their families in the activities of population health management including care coordination, navigation, access to community services, and other resources. The Care Coordinator works in collaboration with the Care Manager to assist in transitions of care, gap closure, care coordination, social determinants of health, motivational interviewing, and referral concerns. Description of Primary Duties & Responsibilities Responsible for collaborating with the care managers to provide care to patients presenting with a variety of needs. Identifies social determinant of health needs of assigned care-managed patients: food resources, transportation issues, health literacy, access to care, housing concerns Conducts transitions of care with patients under the proper guidance of the care manager or other designated staff. Appropriately provides referrals for services to community agencies and patient advocacy. Provides care coordination, coaching and health education through ongoing follow up, basic motivational interviewing and goal setting with patients and families. Assists to reduce the stigma and barriers to health care by providing culturally and linguistically humble care, and reliable information to both community members and health care providers. Conducts consistent follow-up with patients via phone calls, home visits, and visits to other settings where patients may be located. Assists the care managers to ensure patients understand their care plans and instructions. Qualifications Professional and Technical Knowledge Possesses skills in motivation, self-direction, and punctuality along with the ability to work well as part of a team and keep team members updated on current project developments. Basic to intermediate level skills in Microsoft Office Suite. Ability to present educational information to patients one-on-one or in group settings. Knowledge of medical terminology preferred. Communication Skills Possesses a professional and complex concepts in a clear effective manner. Possesses excellent cross cultural communication skills. Physical Demands Job duties are performed in the typical office environment of the organization, which requires ordinary ambulatory skills sufficient to visit other locations. The environmental factors and/or physical requirements of this position include the following: Ability to stand, walk, stoop, kneel, crouch, frequently sit, may need to occasionally lift up to 25 lbs. Requires good hand-eye coordination, reach with arms & hands, and finger dexterity, including ability to grasp, and manipulate (using keyboard, office equipment) Visual acuity to use keyboard, operate office equipment, and read printed material and regularly required to talk and hear.

Looking for a career that makes you smile? We're seeking a Front Desk Coordinator I to join our growing team. How you'll make us better: Greets and receives customers, determines nature of visit, and notifies appropriate team member(s). Welcomes visitors to the practice and provides information about clinic features Answers, screens, and routes incoming calls and takes messages as needed Checks-in and collects general information from patients on their first visit Verifies insurance information Notifies clinicians of patient arrival and readiness Makes appointments for returning patients as necessary Prints/reprints appointment reminders and school/work excuses May make changes to the patient schedule as necessary Coordinates payment arrangements or account resolution Receives, stores, and delivers shipments and mail Takes payments and posts to account Updates charts and patient information Drives internal marketing initiatives and fosters participation from everyone Your special skills: We're proud of our company culture and heritage of awesomeness. If you've got the following, you'll fit right in: Ability to communicate effectively verbally and in writing Ability to listen and understand information verbally and in writing Prerequisites for success: High School Diploma or equivalent required One (1) year of administrative experience preferred Bilingual a plus, but not required The Perks: In exchange for the dynamic contribution you'll bring to our team, we offer: Competitive salary Medical, dental, vision and life insurance Short and long-term disability coverage 401(k) plan 2 weeks paid time off in your first year + paid holidays Discounts on braces and clear aligners for you and your family members Why Smile Doctors? As the nation's leading Orthodontic Support Organization, Smile Doctors partners with local orthodontic practices to offer world-class patient care with hometown heart. We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment. Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person's abilities to help them find success in their career and beyond. As the fastest-growing organization of our kind in the industry, we're looking for passionate, innovative professionals who can join us in changing the way the world smiles. This is the perfect opportunity to grow with an expanding organization! Apply today!

Full-time Description Join Southshore Family Dentistry - Patient Care Coordinator Opportunity Michigan City, IN Southshore Family Dentistry isn't just any dental practice-it's home to the #1 doctor in our entire network, leading a high-volume office that prioritizes clinical excellence, quality of care, and a supportive team culture. This is a unique chance to grow your career in a practice where your development and success truly matter. We are seeking a Patient Care Coordinator to join our team. In this role, you'll be the face of our practice, ensuring every patient has an exceptional experience while working alongside a team that is well-resourced, motivated, and dedicated to making a difference. Why This Role Stands Out: Competitive pay up to $22/hour (commensurate with experience) Opportunity for monthly bonuses based on performance A career path with growth potential into management within a couple years Access to continuing education and development programs across our network A collaborative, patient-focused environment that values your contribution Schedule: Monday - Thursday: 8:00 AM - 6:00 PM Perks & Benefits: Health, vision, and dental insurance Rich PTO, 8 paid holidays + 16 gifted hours Maternity Leave Pay Annual Scrub allowance 401(k) retirement plan Ongoing training, mentorship, and professional development Responsibilities: Oversee front desk operations including calls, scheduling, and patient check-in Maintain accurate records and ensure all patient documentation is complete Address patient inquiries with professionalism and care Support seamless patient flow and collaborate with the clinical team Contribute to meetings, training, and ongoing learning opportunities Ensure compliance with practice policies and regulatory standards At Southshore Family Dentistry, you'll do more than just support a busy practice-you'll build a career. If you're a motivated dental professional looking for growth, leadership opportunities, and a chance to make an impact, we'd love to connect. #INDDENTAL Requirements Qualifications: At least 1 year of dental experience required Background in customer service or administrative roles, ideally in healthcare/dental Ability to thrive in a fast-paced, dynamic environment Strong attention to detail and organizational skills A passion for patient care and teamwork Salary Description $22.00+

This is Full-Time Patient Care Representative role. 42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this requires a commitment to securing and supporting the best and brightest - employees who share our vision and culture. Become part of a team approach to providing excellence in comprehensive dental care with a focus on quality, service and patient satisfaction. The Patient Care Representative (Dental Receptionist) will provide administrative support to facilitate the relationship between our patients and dentists. With a focus on exceptional patient service, the Dental Receptionist is the front line to patient communication, assisting the patient in the necessary administrative functions of dental care. Responsibilities Interact with patients in a positive professional manner via telephone and in person Schedule and confirm appointments Review and educate patients on treatment plans and financial responsibilities Accurately confirm insurance benefits, communicate and collect patient payment obligations. Maintain and manage patient records from initial forms and paperwork through billing procedures with accurate data entry of all patient information Respond to and reply to requests for information Maintain strict compliance to HIPPA and patient privacy Perform other related job duties as assigned Qualifications Excellent customer service skills Clear speaking and telephone voice Positive attitude and energetic personality Comfortable in computerized environment Ability to multitask

Reports to the Supervisor or Manager. Follows established Beacon policies and procedures to admit and register patients for services in a professional and courteous manner. Completes the pre-registration, registration, completes insurance verification and must be able to accurately decipher eligibility responses and relay that information back to the patient. Document processes which involve communicating with patients and insurance companies. Collects applicable co-payments, deductibles, and obtains insurance information from the patient. Verifies insurance benefits, posts applicable co-payments, deductibles, and performs daily cash balancing procedures. Obtains all required signatures on paperwork and performs clerical duties as necessary. MISSION, VALUES and SERVICE GOALS * MISSION: We deliver outstanding care, inspire health, and connect with heart. * VALUES: Trust. Respect. Integrity. Compassion. * SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. Registration/Pre-Registration/Patient Check In * Effectively incorporates add on procedures in an efficient and timely manner. * Enters patient name, arrival time, appointment time, procedure and any pertinent information into the Pager system to ensure the location of the patient is visible to everyone in the department. This allows collection of daily statistical date for quality assurance directly related to patient waiting times. * Using PHS and the daily schedules, identifies both pre-registered and non-pre-registered patients with appointments. * Verifies patient demographics in PHS, prints/reviews check in itinerary for alerts, reviews orders for completeness and checks in pre-registered patients accurately and quickly. * At the point of pre-registration identifies the next scheduled patient to call using the electronic call list. Accurately marks the patient in the call list indicating the pre-registration is complete or enters a time to call the patient back. * At the point of registration obtains identification, demographic and insurance information and ensures the correct patient type, medical service, procedure and accommodation codes are entered into the hospital registration system. * Verifies and updates all information as appropriate. Accurately identifies pre-registers patients for specific departments and completes pre-registration packets. * Requests copies of the insurance card(s) and driver's license or other government picture ID to confirm the insurance and identification of the patient. * Verifies the patient's insurance eligibility and obtains coverage information from the R1 insurance verification tool and uses the information to confirm the correct insurance plan was entered into STAR Navigator. * Accurately identifies co-pays, co-insurance, and/or patient deductibles in the R1 insurance tool which includes entering the correct procedure and reading the notes entered that may identify partial payments agreed upon between the patient and financial counselor. * Once payment is determined and entered into RevSpring, the registrar is responsible for generating a receipt of payment and entering payment information into the R1 tool. * Checks Medicare Medical Necessity software prior to ordering outpatient testing and produces an ABN when appropriate. * Completes the Medicare Secondary Payer Questionnaire to meet Medicare compliance guidelines. * Provides the Important Message from Medicare form for all inpatient admissions who are insured by Medicare or a Medicare Replacement policy. * Provides the Medicare Outpatient Observation Notice from Medicare for all observation admissions who are insured by Medicare or a Medicare Replacement policy. * Prints orders from Care Ready as needed. * Reviews physician orders for completeness to meet HIM guidelines and places orders for outpatient services in an accurate and timely manner. * Assists patients in obtaining an order when one was not sent or requesting a complete order when needed. * Documents that privacy notices are given to ensure HIPAA compliance. * Protects patient confidentiality when handling orders and check in documents. * Obtains signatures for the hospital consent to treat, privacy notices and all other necessary forms. * Scans signature pages, insurance cards, photo ID and order into the electronic patient folder for ease of access and protection from identity theft. * Uses double identifiers to accurately identify the patient before placing the hospital patient identification band on the patient. Bed Control * Cheerfully handles all incoming phone calls and helps answers questions or directs the caller to the appropriate area. * Routinely checks the bed control inbox and completes patient type changes in a timely manner. * Converts pre-registered patient packets to the correct patient type at midnight on the day of procedure, ensures all of the documents are printed and finalizes the pre-registration packet for ease of check in when the patient arrives. * Using established guidelines makes bed transfers and maintains a listing of daily admissions. * Keeps a daily calendar of planned admissions and special accommodation requirements. * Updates attending physicians for the hospitalist program accurately and in a timely manner as requested. Order Management * Prints reports from PHS for next day scheduled outpatient procedures and produces a copy of the order from Care Ready or Cerner. * Completes the order in Care Ready to preserve the integrity of the files and prevent wrong tests from being performed. * Proactively checks the PHS schedule to ensure we have received orders for all next day scheduled outpatient procedures and faxes/phones the physician practice a request for any next day orders not yet received. * Maintains orders alphabetically for easy retrieval at the point of patient check in. * Processes reports from PHS to identify cancellations, no shows and rescheduled exams to ensure that scheduling information is continually updated and cancelled pre-registered accounts are processed in a timely manner. * Faxes a request for new standing orders prior to the one-year expiration date. * Fields all incoming calls routed from the front desk to help trouble shoot issues with orders and patients. Team Leader * Effectively helps to implement department policies & procedures and changes as needed. * Acts as a positive role model during training and contributes to the success of each trainee. Gives positive feedback and shows constructive ways to aid in the learning process. * Continues to act as a mentor to help all staff succeed, especially new staff members. * Takes pride in being a team leader and shows the ability to work through problems in a positive way. * Knowledgeable of all positions in the department and able to cover open positions when needed. * Using Active Staffer schedules department staff ensuring equitable work and staff distribution and adjusts staffing to meet volume, to assure minimum overtime and use of people providing enough staff to meet the standard of service. * Ensures that department meeting minutes are completed and emailed to the department in a timely manner. * Follows and upholds department and hospital policies while serving as a positive example for staff. * Addresses issues as they arise and uses the code of mutual respect in handling them. * Embrace a team environment and helps others to join and participate in this environment by example and encouragement. * Must be able to set clear expectations and have strong leadership skills. Communication/Working Relationships/Training * Cheerfully greets patients, family members and visitors and makes every effort to ensure that they are processed or directed to the appropriate area in a timely manner. * Answers questions and gives information based on department and hospital guidelines. * Notifies departments when there are delays or late appointments, and keeps patients informed of wait times. * Completes all mandatory in-services in a timely manner and attends scheduled departmental meetings. * Routinely exhibits courtesy and respect when dealing with others. * Answers all incoming calls within three rings and ensures that standard departmental protocols are used when placing calls to physicians, hospital departments and other facilities to facilitate patient's care. * Communicates identified problems to appropriate supervisory personnel and participates in corrective actions. * Anticipates needs of co-workers and department and responds appropriately. Keeps up with changing needs and requirement of job. ORGANIZATIONAL RESPONSIBILITIES Associate complies with the following organizational requirements: * Attends and participates in department meetings and is accountable for all information shared. * Completes mandatory education, annual competencies and department specific education within established timeframes. * Completes annual employee health requirements within established timeframes. * Maintains license/certification, registration in good standing throughout fiscal year. * Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department. * Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. * Adheres to regulatory agency requirements, survey process and compliance. * Complies with established organization and department policies. * Available to work overtime in addition to working additional or other shifts and schedules when required. Commitment to Beacon's six-point Operating System, referred to as The Beacon Way: * Leverage innovation everywhere. * Cultivate human talent. * Embrace performance improvement. * Build greatness through accountability. * Use information to improve and advance. * Communicate clearly and continuously. Education and Experience * The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school diploma or equivalent is preferred. Must be a minimum of 17 years of age. A minimum of one year of previous clerical/computer experience is preferred. A medical terminology course must be successfully completed during the first year of employment. Additional college-level courses in the area of medical practices are desired. CHAA certification and/or CMA certification is highly preferred. Knowledge & Skills * Requires basic office and keyboarding skills (with the ability to type a minimum of 40 wpm) and the ability to use designated reference materials and office equipment (i.e., computer, printer, fax machine, calculator, etc.). * Requires effective telephone skills (for example, to accurately take and relay information about patient and physician orders). * Demonstrates proficient computer skills (i.e., data entry, word processing and spreadsheets). Requires the ability to use multiple databases (such as Star Navigator, Cerner, Rev Spring, Indiana Medicaid Portal, R1 Insurance Verification Tool, WebForm Imprint, PHS, PCA, pager system and Insurance Rolodex). * Requires a complete understanding of Point of Service Collections. Specifically, must understand why it is necessary and must be able to effectively communicate this to the Beacon patient community as needed. * Requires basic knowledge of medical terminology, private insurance coverage (and managed care). * Demonstrates the interpersonal skills necessary to interact effectively with patients from various backgrounds in a professional, enthusiastic, courteous, friendly, caring and sincere manner. Also demonstrates the ability to maintain effective working relationships with other departments, physicians and their office staff. * Demonstrates the verbal communication skills needed to communicate in a clear and effective manner when conducting patient interviews, answering patients' questions and communicating with other departments and physician offices. * Good listening skills are required. Sensitivity to individuals who do not speak English as their first language is expected. * Requires the ability to strictly follow Beacon's policy on confidentiality. Also requires the ability to be aware of the need to lower one's voice in certain situations. * Requires ability to utilize good judgment and maintain one's composure in stressful situations. * Requires basic math skills needed to make change when taking Point of Service payments. Working Conditions * Works in a patient care area with possible exposure to biohazards. * Requires a flexible work schedule (including evenings, nights, weekends and holidays) that meets the needs of the department. * Must be effective in a quality-focused, multi-priority environment that frequently deals with stressful situations and promptly completes accurate registrations. Physical Demands * Requires the physical ability and stamina (i.e., to walk moderate distances, climb stairs, lift up to 25lbs, reach, bend, stoop, twist etc.) to perform the essential functions of the position.

Mshkiki Community Clinic is a multi-disciplinary clinic in Benton Harbor. We are looking for an experienced patient registration clerk who has a minimum of one year of front-line medical or dental office experience. Work hours are Monday through Friday 8am-5pm. We offer a small team environment with stellar benefits including 15 paid holidays, generous paid time off, health insurance, pet insurance, retirement plans, and more! This position is subject to pre-hire and random drug screening including marijuana. Position Summary: Serve clients and the community by facilitating and completing the overall registration and eligibility process. This includes greeting and directing clients to the appropriate personnel, and receiving, verifying and entering patient information into an electronic database. Essential Functions: Assist visitors and clients by welcoming and greeting them upon arrival and on the telephone; answer questions, explain procedures and services, and/or refer inquiries to the appropriate contact. Listen to and document messages off the telephone that have been left during peak hours. Deliver messages to the appropriate personnel. Make daily reminder calls to patients for upcoming appointments. Coordinate mail and postal delivery of lab specimens, department mail, and incoming supplies. Assist medical support staff in initiating various task, such as medication reconciliation, and the release of records forms. Manage and coordinate scheduling in response to task list, patient calls, walk-ins, and staff requests; schedule follow-up appointments for all of Health Services, coordinate with Medical, Dental, Podiatry, Medical nursing, Podiatric nursing, Behavioral Health, Transportation, etc.; follow-up and coordinate with internal and external referrals, patient and staff cancellations, no-shows, etc., to ensure patient access and referring entities' needs are met. Document patient activity, as appropriate, such as service refusal, unreachable patients, no-shows, cancellations, etc. Maintain lobby including but not limited to, posting of Tribal events, assurance of culture appropriateness, clearing clutter, making coffee, closure and notifications signs, and patient management for wait times. Submit maintenance and IT orders, maintain visitor log, administer patient satisfaction surveys, time studies, as needed. Provide administrative support to staff, including work orders; maintain network drive; maintain inventory of office and miscellaneous supplies. Travel to other departments as needed Register new patients according to established office protocol Orient new patients to services and programs in Pokagon Health Services. Obtain informed consent, release of information, and other appropriate legal signatures. Inform patients of Transportation Services, Compliance Hotline, HIPAA, Notice of Privacy Practices, Release of Information, etc. Assist clients with the completion or revisions of forms for the Patient Registration System by obtaining information through interview, electronic, or mailed correspondence prior to Client receiving services; assess client understanding of patient registration process to determine the appropriate response to client questions and applications. Communicate appropriate information needed to client or client's agent in order to complete Purchase Referred Care (PRC) or Community Clinic eligibility; determine eligibility of clients for PHS, PRC and Community Clinic services according to Indian Health Services (IHS) and Band guidelines. Ensure that appropriate documentation is scanned into the electronic system. Operate Patient Registration System and related components of the electronic health records and other computer systems to enter, store, process and retrieve client registration information. Verify certain insurance coverage by telephone and enter information into the electronic health record; obtain signatures for file on forms for alternate resources. Provide resources to other Tribal Citizens outside of the geographical area. Coordinate care with the Referral Specialist and Clinic and Community Health Nurses. Maintain additional paper recordkeeping system for ATR patients. Comply with HIPAA regulations to ensure patient privacy Assist patients with Medicaid applications using MI Bridges Collect payments and post payments in Electronic Health and Dental Records Position Requirements: High School Diploma or GED. One (1) year of front-line service experience in a medical or dental office required. Previous experience working in medical office administration required. Proficiency with MS Office applications is required, proven data entry accuracy. Strong delivery of positive service and good communication skills, both oral and written. Excellent communication and interpersonal skills; and the ability to speak effectively and respond to questions. Knowledge, intellect, temperament, and flexibility to work effectively in a fast-paced, environment required. Knowledge of Medicaid application process and MI Bridges is preferred. MDHHS Community Partner certification preferred. Knowledge of Medical and Dental terminology preferred Knowledge of Medical and Dental insurance terminology and benefit verification preferred Indian Preference: Pokagon Band Preference Code applies.

Franciscan Health Michigan City Campus 3500 Franciscan Way Michigan City, Indiana 46360 The Patient Access Rep I performs tasks related to preregistration, registration, patient financial counseling, and collections of patient liabilities of co-payments. This position works with medical staff, revenue cycle departments, nursing departments, and ancillary departments to coordinate Patient Access functions, and ensure smooth delivery of services. The Patient Access Rep I collects demographic and financial information necessary for the generation of medical records of all services performed at Franciscan Alliance. This position distributes information to patients or their representative, and other information required by federal and state guidelines, and ensures that patient information meets all quality and regulatory standards, specifically HIPAA guidelines. The ability to compassionately engage in conversation with patients on their responsibilities for Copayment, Prepayment and Outstanding Balances. WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takespride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT * Interviews patient and family in order to obtain registration information, and enters correct data including patient name, gender, and date of birth without duplication of an existing medical record at the time of registration and pre-registration. * Enter insurance policy number, group number, address, and telephone numbers and patient billing data and clinical data. * Verbally interview patient and/or family in order to obtain registration information. * Identifies patient liabilities, obtains patients on pre-service payments, counsel's patients on payer financial waivers, and processes co-payments collections. * Identify co-payment procedures and fiscal procedures related to registration procedures. * Complete computer and telephone pre-registrations to maintain patient flow. QUALIFICATIONS * Preferred Associate's Degree * Required High School Diploma/GED * Required Professional/Vocational/Trade Training TRAVEL IS REQUIRED: Never or Rarely JOB RANGE: INCENTIVE: EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.

Job Details Portage, IN HybridDescription Details Summary/Objective The Patient Access Representative Position at NorthShore Health Centers requires excellent customer service skills. The job duties of Patient Access Representative are to schedule appointments for patients who call in by telephone, making sure they utilize appropriate scheduling guidelines in accordance with the purpose for the appointment. Essential Functions Answers incoming calls in a courteous and professional manner, addresses the nature of the call, and if the call is for a reason other than scheduling an appointment, directs to appropriate department to ensure good customer satisfaction. If caller wishes to schedule an appointment, asks appropriate questions to determine nature of appointment, provider requested, etc., and utilizing EHR scheduling template guidelines, schedules the patient appointment accordingly. Follows HIPAA policies and practices at all times when handling incoming calls to protect patient confidentiality. When scheduling an appointment, always enters/updates patient information in NextGen practice management software. Explains to caller about financial information they must bring with them to their appointment to qualify for: Sliding Fee, Commercial Insurance Visit, or Medicaid enrollment; to ensure patient receives healthcare services that are affordable. Makes sure that all patient questions have been addressed satisfactorily before disengaging call. Educates patients on all services that are provided at NorthShore. Attends meetings and training sessions as required. Maintains a working knowledge of department policies and procedures. Handle reschedules of patient appointments as directed by Patient Access Supervisor or Director of Patient Services. Check and review all provider schedules and report any errors found. Contact patient to schedule appointment as follow up to Patient Portal Messages. Confirm patient appointments as instructed Manage in house referrals as directed. Executes other verbal or written specific assigned tasks, requiring similar or lesser skills and abilities, some which are continuing while others are occasional in nature. *These essential functions are a summary of the primary duties and responsibilities of the position, and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at management's discretion. Competencies Planning and strategic foresight Responsible Decision Making Integrity and accountability Innovation and creativity Adaptive and flexible Leadership, teamwork, and conflict resolution Professionalism and work ethic Empathy Work Environment Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive. Travel Travel outside of Northshore locations will be rare for this position. Role Qualifications Must be at least 18 years of age Must have reliable transportation High school diploma or equivalent Preferred Experience Requirements Two years of experience working within a healthcare setting. Minimum Education Requirements High school diploma or equivalent Preferred Education Requirement Associate's degree in business, or healthcare related studies Required Skills Ability to analyze situations and solve problems at strategic and tactical levels Excellent interpersonal and customer service skills Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors Practiced at organization and planning Employ Critical thinking and problem solving Maintains composure and operates with emotional intelligence Ethical reasoning and decision-making Strong attention to detail Receptive and responsive to feedback Excellent verbal and written communication skills Time management, prioritization, and sense of urgency Proficient with Microsoft Office Suite or related software Physical Requirements While performing the duties of this job, the employee may be required to sit and/or stand for prolonged periods, work longer than eight (8) hour shifts, and to work both day/evening/weekend shifts. Work may include hand dexterity as well as the need to reach, climb, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 lbs. While performing the responsibilities of the job, the employee is required to talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.

Reports to the Director of Patient Registration, Therapy Director and Medical Office Director, is responsible for registering all patient types and scheduling therapy and clinic appointments. Other duties include but not are limited to directing patients and visitors to the correct location, answering telephone, taking point of service payments and pre-certification services. MISSION, VALUES and SERVICE GOALS * MISSION: We deliver outstanding care, inspire health, and connect with heart. * VALUES: Trust. Respect. Integrity. Compassion. * SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. Responsibilities and Standards: * Answer telephone calls for hospital, medical office suites and therapy if assistance is needed. * Schedule patient appointments for hospital, medical office suites and physical therapy if assistance is needed. * Schedule patient appointments for hospital, medical office suites and physical therapy if assistance is needed. * Register all patient types, completing the appropriate forms and distributing the documentation. * Attend patient appointments in Meditech upon arrival and direct them to the appropriate areas(s). * Collect point of service payments and write-up receipts accordingly. * Prepare patient charts prior to medical office and physical therapy appointments. * Fax medical office suites schedule to specialist offices or call them with their upcoming appointment schedules and re-fax if schedules change. * Fax therapy evaluations, progress/discharge notes to appropriate physician offices. * Contact physician offices for updated therapy orders and x-ray/MRI reports when necessary. * Page Emergency Codes and drills when necessary and know all duties associated with each. * Respond to security alarms throughout the building when they sound on the security monitors or wall panels. Contract appropriate areas as needed. * Assists associates as needed and do other general office duties as assigned by supervisor. * Do Quality Assurance monitoring as assigned by supervisor providing documentation on findings as requested. * Comply with all Corporate Compliance and Privacy policies. * Assist surgery department by checking insurance benefits. * Order all Med Office supplies. * Prepare and distribute monthly calendar for Med Office. Contribute to the overall effectiveness of the department by: * Complete other job-related duties and projects as assigned. ORGANIZATIONAL RESPONSIBILITIES Associate complies with the following organizational requirements: * Attends and participates in department meetings and is accountable for all information shared. * Completes mandatory education, annual competencies and department specific education within established timeframes. * Completes annual employee health requirements within established timeframes. * Maintains license/certification, registration in good standing throughout fiscal year. * Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department. * Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. * Adheres to regulatory agency requirements, survey process and compliance. * Complies with established organization and department policies. * Available to work overtime in addition to working additional or other shifts and schedules when required. Commitment to Beacon's six-point Operating System, referred to as The Beacon Way: * Leverage innovation everywhere. * Cultivate human talent. * Embrace performance improvement. * Build greatness through accountability. * Use information to improve and advance. * Communicate clearly and continuously. Education and Experience * The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school diploma or equivalent is preferred. Must be a minimum of 17 years of age. A minimum of one year of previous clerical/computer experience is preferred. Knowledge & Skills * Requires office and keyboarding skills, the ability to use designated reference material, effective telephone skills, and office equipment (i.e., computer, printer, fax, etc.). * Demonstrates the interpersonal skills necessary to interact effectively with patients from various backgrounds in a professional, enthusiastic, courteous, friendly, caring and sincere manner. * Demonstrates the verbal communication skills needed to effectively work with patients, general public, physicians, and other departments. * Requires the ability to strictly follow Community Hospital of Bremen (CHB) policy on confidentiality. * Requires ability to utilize good judgment and maintain one's composure in stressful situations. * Requires multi-tasking abilities and the ability to work independently. * Seeks guidance and remains knowledgeable of, and complies with, all applicable federal and state laws as well as regulations and hospital policies that apply to assigned duties. * Complies with hospital expectations regarding ethical behavior and standards of conduct. Complies with federal and hospital requirements in the areas of protected health information and patient confidentiality. Attendance at one annual orientation in service each year to review hospital policies and procedures is mandatory or view staff orientation presentation on the intranet and turn in quiz to Human Resources. Working Conditions * Works in an office/lobby environment. This position is subject to inside environmental conditions. Since there is limited exposure to patients, there is always the risk of Blood Borne Pathogens. (i.e., Hepatitis, HIV). Also may work in patient care areas with possible exposure to biohazards. * Requires a flexible work schedule (including evenings, nights and weekends) that meets the needs of the Department. * Must be effective in a quality-focused, multi-priority environment. Physical Demands * Requires the physical ability and stamina (i.e., to push patients in wheelchairs to designated destination), bending and stooping to perform the essential functions of the position.

Job Details Portage, INDescription Details Summary/Objective The Patient Access Representative Position at NorthShore Health Centers requires excellent customer service skills. The job duties of Patient Access Representative are to schedule appointments for patients who call in by telephone, making sure they utilize appropriate scheduling guidelines in accordance with the purpose for the appointment. Essential Functions Answers incoming calls in a courteous and professional manner, addresses the nature of the call, and if the call is for a reason other than scheduling an appointment, directs to appropriate department to ensure good customer satisfaction. If caller wishes to schedule an appointment, asks appropriate questions to determine nature of appointment, provider requested, etc., and utilizing EHR scheduling template guidelines, schedules the patient appointment accordingly. Follows HIPAA policies and practices at all times when handling incoming calls to protect patient confidentiality. When scheduling an appointment, always enters/updates patient information in NextGen practice management software. Explains to caller about financial information they must bring with them to their appointment to qualify for: Sliding Fee, Commercial Insurance Visit, or Medicaid enrollment; to ensure patient receives healthcare services that are affordable. Makes sure that all patient questions have been addressed satisfactorily before disengaging call. Educates patients on all services that are provided at NorthShore. Attends meetings and training sessions as required. Maintains a working knowledge of department policies and procedures. Handle reschedules of patient appointments as directed by Patient Access Supervisor or Director of Patient Services. Check and review all provider schedules and report any errors found. Contact patient to schedule appointment as follow up to Patient Portal Messages. Confirm patient appointments as instructed Manage in house referrals as directed. Executes other verbal or written specific assigned tasks, requiring similar or lesser skills and abilities, some which are continuing while others are occasional in nature. *These essential functions are a summary of the primary duties and responsibilities of the position, and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at management's discretion. Competencies Planning and strategic foresight Responsible Decision Making Integrity and accountability Innovation and creativity Adaptive and flexible Leadership, teamwork, and conflict resolution Professionalism and work ethic Empathy Work Environment Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive. Travel Travel outside of Northshore locations will be rare for this position. Role Qualifications Must be at least 18 years of age Must have reliable transportation High school diploma or equivalent Preferred Experience Requirements Two years of experience working within a healthcare setting. Minimum Education Requirements High school diploma or equivalent Preferred Education Requirement Associate's degree in business, or healthcare related studies Required Skills Ability to analyze situations and solve problems at strategic and tactical levels Excellent interpersonal and customer service skills Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors Practiced at organization and planning Employ Critical thinking and problem solving Maintains composure and operates with emotional intelligence Ethical reasoning and decision-making Strong attention to detail Receptive and responsive to feedback Excellent verbal and written communication skills Time management, prioritization, and sense of urgency Proficient with Microsoft Office Suite or related software