Patient care coordinator jobs in Waldorf, MD

This is an in-person, Monday-Friday position. we are looking for 2 individuals, 1 at each location listed below: West Dodge: 8340 West Dodge Rd, Suite 101, Omaha, NE 68114 NEW Maple location: 3585 N 168th Court, Omaha, NE 68116 We are an elite oral surgery practice that is committed to exceptional care for our patients and first-class service to our referring doctors. We are looking for a fun, hardworking, compassionate, team player to help us grow the practice and continue to serve our community with all of their oral surgery needs. Previous oral surgery experience is a plus but not required. The role of the Scheduling Coordinator is critical in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients. Role and ResponsibilitiesThe Scheduling Coordinator will greet patients, answer phones, schedule appointments, collect patient financial responsibility and prepare patient charts. Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.Greets patients and visitors immediately upon arrival with a friendly demeanor.Answers the phone promptly with a smile.Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms.Prepares a daily schedule for each provider.Prepares patient charts.Manages patient flow to reduce patient wait time.Assists patients as necessary.Maintains reception area in a neat and orderly condition.Maintains professional relationship with referring offices.Maintains confidentiality of all information in accordance with HIPAA.Performs other related duties as assigned. Education and Experience High school diploma or equivalent required.One year of customer service experience required. Skills and Abilities Understanding of dental terminology.Friendly, inviting, and professional personality and presence.Basic office skills such as typing and filing.Good organizational skills.Attention to detail. Core Benefits & Wellness Medical (including Virtual Care), Dental, and Vision Coverage Employee Assistance Program (EAP) Uniforms/Scrubs provided Financial Well-Being Competitive pay, Bonus potential, and annual merit reviews 401(k) Plan w/Company Match Health Savings Account (HSA) with HDHP health plans Life Insurance Basic and Supplemental Life Insurance Spouse and Child Life Insurance Time Off, Disability And Leave Of Absence Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays Long and Short Term Disability Plans PI62a4af262f80-30***********1

A rapidly growing organization is searching for a Front Desk Administrator. This team is looking for an energetic and organized person to assist at the front desk with scheduling operations and promoting a warm and inviting environment. Duties: Answering a multi-line phone system Scheduling appointments Greeting visitors Checking patients in and out for appointments Calendar management Requirements: Completed Bachelor's Degree Strong attention-to-detail and organizational skills Tech-savvy and proficient in MS Office, and social media platforms Confident interactive with patients over the phone Friendly, energetic warm, and welcoming demeanor Strong verbal and written communication skills Proactive, creative, and able to think outside the box

INTRODUCTION Under the supervision of the Health Center Director, the Patient Care Coordinator (Internal & Family Medicine) is responsible for the recruitment of, outreach to and the navigation and coordination of services for vulnerable patients living with complex health needs. The position serves as an integral member of an inter-professional care management team working alongside medical providers, nurse care managers and social service staff to meet the needs of our patients. The position performs outreach and navigation services in a variety of Washington, DC settings, including the hospital, primary care clinics, patient homes, homeless shelters, and various other community settings. MAJOR DUTIES/ESSENTIAL FUNCTIONS Essential and other important responsibilities and duties may include, but are not limited to the following: Utilizes strength-based patient-centered motivational interviewing techniques to build rapport and help patients improve their health. Participates in the development, maintenance, and adjustment of individualized care plans for high-risk patients that address both medical and social barriers to accessing care. Acts as a professional liaison between hospitals, primary care providers, specialists, community resources and Managed Care Organizations on behalf of patients to ensure patient-centered care coordination. Identifies and track special populations including high-risk patients and other populations due for preventive or chronic care services. Helps patients obtain the care they want and need, when they need it, which may include: assistance with financial/insurance options, solutions for transportation and translation services, and/or removal or resolution of other barriers to care. Identifies and track patients discharged from the inpatient service or the emergency department. Utilizes team-based communication strategies to close the loop on referrals, hospital follow-ups and any outstanding items identified in the patient's care plan. Supports the primary care team by providing panel management to decrease the number of patients lost to care, non-compliant in follow up care and disconnected from primary care. Performs outreach activities in primary care sites, homes, hospitals, and neighborhoods. Identifies which appointments may be made for patients before leaving the clinic and strive to coordinate care before they leave (e.g., mammogram and/or specialists). Identifies opportunities to close gaps in care. Works with inter-professional team members to identify barriers to care with the goal of finding solutions and resources to remove the barriers to care. Assists patients with navigating the healthcare system including but not limited to working with pharmacies, social service agencies, and insurance agencies as well as internal services such as the lab and other discharge processes. Participates in interdisciplinary case conferences and team meetings. Provides culturally appropriate health education. Provides cultural mediation between communities and health and human needs. Communicates patient-related needs to appropriate clinical staff including those on the patients care team as well as those providing care coordination and care management services. Acts as liaison between patient and Primary Care Medical Home in resolution of problems or referral of appropriate resource. With Support from nursing and social service staff, completes activities that helps inform the patient-centered care plan. Adheres to Unity's HIPAA guidelines and ensures the appropriate handling of sensitive information. Performs other duties as assigned within the scope of position expectations. Internal & Family Medicine Specific Duties: Responsible for the recruitment of, outreach to and the navigation and coordination of services for medically-complex and vulnerable patients. Serves as a member of an inter-professional “overlay” team composed of a Registered Nurse (RN) and a Site Program Coordinator. The team collectively manages care for difficult-to-reach patients and those that have higher levels of acuity, either because of health status or due to frequent utilization of the hospital system. Supports the development and implementation of care coordination processes alongside care management team including but not limited to Registered Nurses, Social Service staff and My Health GPS program staff. Manages a panel of complex, high-risk patients that are not well connected to care through outreach, scheduling of appointments, sharing in appointment visits and follow up of specialty visits. Provides care coordination and navigation of services for patients following ER visits and hospitalization. Performs home visits to recruit and maintain relationships with patients in need of coordinates care; complete community and home-based follow-up visits as needed. Perform community-based outreach activities and working with referring providers in a clinical setting. Builds positive rapport with staff on care teams. Mentors site-based Care Coordinators to improve quality of services delivered to patients. MINIMUM QUALIFICATIONS High school diploma or GED. College coursework in business or health-related field is preferred. Two (2) years of experience providing care coordination service. Experience in a hospital and/or community/outpatient setting is preferred. Experience working as a part of an inter-professional team. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Knowledge of medical terminology, ICD10 and procedural codes. Familiarity with community health, discharge planning, chronic disease management. Exceptional interpersonal and organizational skills, with attention to detail required; strong oral/written communication skills are a must. Ability to work collaboratively in a team and manage multiple priorities, utilizes effective time management skills, and exercise sound professional judgment. Demonstrated ability to work well with people of various ages, backgrounds, ethnicities, and life experiences. Proven ability to work collaboratively and productively with clinicians, administrators, patients, and other individuals from various backgrounds and skill sets. Must have the ability to analyze data. Demonstrated proficiency with business software (i.e., Microsoft Office Suite, EMR). Requires the ability to travel to multiple office locations. SUPERVISORY CONTROLS The position reports directly to the Health Center Director. GUIDELINES The position abides by all rules and regulations set forth by applicable licensing and regulatory bodies, as well as UHC policies and procedures. PERSONAL CONTACTS The position requires contact with staff at all levels throughout the organization. There are also external organization relationships that may be a part of the work of this individual. PHYSICAL EFFORT AND WORK ENVIRONMENT Must be physically able to sit, stand, and walk for long periods of time. Be able to bend, lift, and carry files from one location to another. Must have visual acuity and the ability to differentiate colors, and sustain long periods of computer usage. May sit for prolonged periods of time at a desk or in an automobile and/or may use the telephone for long periods of time. The office environment may be stressful with multiple, time-sensitive tasks to be accomplished within a short period of time. Must be able to work any time of the day, independently with minimal supervision, be capable of making sound business decisions, be detail oriented, alert, and self-motivated. Must be able to effectively manage difficult situations, staff, and customers. Refer to the attached ADA check list. RISKS The position involves everyday risk and discomforts, which require normal safety pre-cautions typical of such places as offices, meetings, training rooms, and other UHC health Care Sites. The work area is adequately lit, heated, and ventilated. All medical services shall be provided according to medically accepted community standards of care. The employee shall provide evidence of recent (within the past twelve (12) months) health assessment that includes a PPD and/or chest x-ray results. The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

Inova Schar Institute- Life with Cancer is looking for a dedicated Patient Care Coordinator III to join the team. This role will be full-time day shift from Monday - Friday, between 8:00 a.m. - 5:00 p.m. The Patient Care Coordinator III provides industry leading clinical coordination and facilitation services to meet the healthcare needs of patients entering the system. Works in a dynamic and team focused environment, must be highly organized, be able to communicate effectively in person and over multiple written and verbal electronic modalities. In addition, there must be a demonstrated proficiency in Call Center Operations, medical knowledge, and hospital policies and procedures. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. Featured Benefits: Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. Retirement: Inova matches the first 5% of eligible contributions - starting on your first day. Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. Work/Life Balance: offering paid time off and paid parental leave. Job Responsibilities Responsible for answering and mitigating calls and providing intake services on Specialty Lines. Interprets patient conditions, complaints, and diagnoses in order to route the patient to the appreciate sub-specialty service at client facilities. Coordinates with physicians, nurses, and other staff to affect smooth admission processes. Reads, reviews, and interprets multiple documents requesting services. Interact with client facility staff over the telephone to intake calls. Maintains multiple databases pertinent to their service line. Accurately inputs the calls for service in a Computer Aided Dispatch (CAD) system when required Accurately searches and inputs patient information into client Electronic Health Records (EHR). Documents and reports on activities throughout each shift on various spreadsheets, worksheets, and email formats. Notifies management of problems, concerns, and compliments received in real time. Generates performance reports using computer software. May perform additional duties as assigned Minimum Qualifications Experience - 2 years of experience with call center, customer service or related profession Education - High School diploma or equivalent Preferred Qualifications Experience - Oncology exp. and experience with EPIC Education - Bachelors degree or higher

About Us The DuPont Clinic is a reproductive healthcare clinic focused on all-trimester abortion care and ultrasound-guided procedures. We are dedicated to serving individuals with complex medical needs, high-risk pregnancies, and those who may face barriers to accessing exceptional healthcare. Our commitment lies in providing the highest caliber of medical care in a discreet and personalized environment, meticulously tailored to the unique needs of each individual. The DuPont Clinic is committed to creating an inclusive environment where individuals from all backgrounds feel comfortable. Role Overview We seek an outstanding person to join the DuPont Clinic as a Bilingual Patient Care Coordinator (non-exempt). As an integral part of the Care Coordination team, this person will speak with and schedule patients seeking reproductive health care including all-trimester abortion care.This role will also connect patients with relevant financial and logistical support, resources, and facilitate seamless care transitions with referring providers. The Bilingual PCC will report to Dupont Clinic's Managers of Care Coordination. The work schedule will be Monday-Friday, 9AM-5PM EST and at least one Saturday shift (10AM-2PM EST) per month. These hours are subject to change, depending on call volume and staffing. The Bilingual Patient Care Coordinator is responsible for the following duties: * Answering the clinic phones and providing non-judgmental support and accurate information to all callers * Explaining our services to callers over the phone and answering questions * Scheduling patient appointments in our electronic medical record system * Inputting lab work orders with LabCorp * Taking deposits with online payment platforms * Checking and responding to voicemail daily * Checking and responding to online appointment requests * Coordinating with clinicians directly about medical conditions that may affect our ability to safely care for the caller * Providing referrals to other clinics * Providing referrals to funding and practical support organizations as needed * Coordinating with referring providers to ensure we have all necessary labs and records for referred patients * Other duties as assigned Qualifications * Required: * Bilingual fluency in Spanish * Language competency test will be administered before potential candidates are hired. Candidates must pass before being offered the Bilingual PCC position * Strong dedication to reproductive health; all-trimester, gender-affirming abortion care; and bodily autonomy * Resides in DC, Maryland, or Virginia * Ability to commute to all-staff meetings/trainings * Excellent phone customer service skills * Prior experience in healthcare * Highly detail-oriented, able to work on multiple tasks in an organized fashion * Ability to communicate clearly and collaborate with team members * Commitment to providing accurate information in a compassionate manner to all people, regardless of their circumstance (substance use, mental health, current or past traumatic experiences, interpersonal violence, etc.) * Vaccinated for Covid-19, subject to accommodation * Preferred: * Pregnancy, postpartum, miscarriage, or abortion care experience (strongly preferred) * Medical assistant experience or experience working in medical settings * Prior experience collaborating with abortion funds and/or practical support organizations * Previous experience in abortion care or reproductive health (strongly preferred) * Knowledge of the political landscape involving abortion care * Experience in counseling, social work, and/or mental health/substance abuse programs Work Environment: * Hybrid-remote * Stable high-speed Internet and a private space to have confidential conversations with patients and co-workers is required * Considerable amount of time spent at a desk on the phone and using a company-provided computer and headset * Fast-paced, multicultural, collaborative work environment Benefits: * Medical Insurance * Dental Insurance * 401k with a company contribution starting after 6 months * Periodic bonuses * Paid time off and 10 paid holidays. * DuPont also provides non-licensed staff with $500 of professional development funds as well as the opportunity to attend events and conferences if the employee is in good standing. DuPont is an equal opportunity employer committed to building a welcoming environment for its staff who represent diverse backgrounds and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other status protected by federal, state, and local law.

The Jackson Clinics Physical Therapy is a nationally recognized Orthopedic and Sports Medicine Physical Therapy group in Virginia. We are seeking an organized and energetic /Exercise Specialist/Patient Care Coordinator to join our team of highly motivated individuals. This position is part-time with benefits. Our clinics provide a fast-paced and highly rewarding work environment where you can grow, learn, and earn competitive compensation ($18-$21 per hour, depending on experience). About The Jackson Clinics: The Jackson Clinics is a physical therapist-owned outpatient physical therapy group committed to providing a level of care and a patient experience unlike the "average physical therapy clinic." We provide care for our patients specific to their individual needs and presentations. Today, The Jackson Clinics can best be described as a place where patients come to heal, and clinicians come to grow. We are a learning organization and value life-long development of knowledge, skills, and professional attitudes as our core Job Description Greeting patients and providing outstanding customer service Coordinating the care for each patient from initial evaluation to discharge Answering phones Electronic scheduling Data entry Verifying current personal and financial information Maintaining patient charts and electronic medical records Collecting, posting, and depositing patient payments Faxing, filing, and performing any other duties as assigned Document exercise performance related to patient's strength, motor development, sensory perception, functional capacity, and respiratory and circulatory efficiency, by staying updated on PT's reports Instruct, motivate, and assist patients to perform various physical activities, such as non-manual exercises, ambulatory functional activities, daily living activities, supportive devices (including but not limited to crutches, canes, and prostheses), and all other activities that promote physical health under direct supervision of PT Administer physical therapy exercise program with patients, working under direction of and as an assistant to the Physical Therapist Qualifications Patient Care Coordinator Qualifications: High school degree or equivalent This position requires excellent customer service interaction with patients, clinicians, and staff Proficient in Word or Excel Close attention to detail Great time management and organizational skills Be available for a full-time/part-time schedule, Monday - Friday, some morning shifts and 2 - 3 afternoon/evening shifts (30-39 Hour work week) CSCS/NASM/ACSM/ISSA - required within 1 year of hire Experience in personal training A degree in Exercise Science and a kinesiology background preferred, but not required Prior medical clinic experience preferred but not required. Ability to multitask Strong communication and interpersonal skills Ability to build rapport with the patient Additional Information Our Exercise Specialist/Patient Care Coordinator Enjoy the following : Competitive compensation Continuing education opportunities Excellent benefits package, including 401k Health, dental, and RX benefits Paid time off, plus major holidays Employee Assistance Program (EAP) Get to interact with excellent support staff and much more! For questions regarding the position, please get in touch with us at [email protected] . Our Staffing Director will promptly reply to you.

Our Mission: "Helping People Hear Better" Lucid Hearing is a leading innovator in the field of assistive listening and hearing solutions, and it has established itself as a premier manufacturer and retailer of hearing solutions with its state-of-the-art hearing aids, testing equipment, and a vast network of locations within large retail chains. As a fast-growing business in an expanding industry, Lucid Hearing is constantly searching for passionate people to work within our amazing organization. Club: Sam's Club in Woodbridge, VA Hours: Full time/ Tuesday-Saturday 9am-6pm Pay: $18+/hr What you will be doing: • Share our passion of giving the gift of hearing by locating people who need hearing help • Directing members to our hearing aid center inside the store • Interacting with Patients to set them up for hearing tests and hearing aid purchases • Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center • 30-50 outbound calls daily. • Promote all Lucid Hearing products to members with whom they engage. • Educate members on all of products (non hearing aid and hearing aid) when interacting with them • Assist Providers when necessary, calling past tested Members, medical referrals to schedule return, etc. What are the perks and benefits of working with Lucid Hearing: Medical, Dental, Vision, & Supplemental Insurance Benefits Company Paid Life Insurance Paid Time Off and Company Paid Holidays 401(k) Plan and Employer Matching Continual Professional Development Career Growth Opportunities to Become a LEADER Associate Product Discounts Qualifications Who you are: Willingness to learn and grow within our organization Sales experience preferred Stellar Communication skills Business Development savvy Appointment scheduling experience preferred A passion for educating patients with hearing loss Must be highly energetic and outgoing (a real people person) Be comfortable standing multiple hours Additional Information We are an Equal Employment Opportunity Employer.

Job DescriptionBenefits: Competitive salary Flexible schedule Opportunity for advancement Care Coordinator Reports To: Administrator/Operations Director Employment Type: Part-Time Position Overview The Care Coordinator is a key member of our home care team, responsible for ensuring smooth daily operations, caregiver support, and client satisfaction. This role blends scheduling, sales, and caregiver training to support agency growth and provide exceptional care. The ideal candidate is organized, compassionate, and motivated to build strong relationships with caregivers, clients, and referral partners. Key Responsibilities: Scheduling & Operations Coordinate caregiver schedules to ensure client needs are met. Respond to caregiver call-outs and reassign shifts quickly. Maintain scheduling software and ensure accurate documentation. Communicate with families and caregivers regarding schedule updates. Sales & Business Development Conduct community outreach to referral partners, hospitals, senior centers, and other organizations. Follow up on leads and inquiries, converting them into active clients. Attend networking events and represent the agency professionally. Assist in meeting monthly sales and referral goals. Caregiver Recruitment & Training Support hiring by conducting interviews and assisting with onboarding. Deliver caregiver orientation and ongoing training sessions. Provide coaching and performance feedback to caregivers. Ensure all staff comply with state regulations and agency policies. Client & Caregiver Relations Perform follow-up calls and check-ins to ensure client satisfaction. Build strong relationships with caregivers to increase retention. Address concerns from clients and caregivers promptly. Qualifications Previous experience in home care, healthcare, or scheduling strongly preferred. Strong interpersonal and communication skills; able to connect with diverse groups of people. Sales or community outreach experience a plus. Ability to multi-task, prioritize, and work under pressure. Comfortable with technology and scheduling software. Training or leadership experience preferred. Skills & Attributes Highly organized and detail-oriented. Problem-solver with the ability to think quickly. Strong relationship-building skills. Goal-driven with an interest in both operations and sales growth. Compassionate and committed to improving client quality of life. Compensation & Benefits Competitive salary with performance-based bonuses. Opportunities for professional growth within the agency. Paid training and ongoing development.

The Care Coordinator is responsible for ensuring the seamless coordination of services for SmithLife Homecare clients. This dual-role position combines staffing/scheduling responsibilities with care coordination duties that support quality, continuity, and client satisfaction. The Care Coordinator matches caregivers to clients, manages ongoing schedules, maintains proactive communication with families and referral partners, and oversees documentation and follow-through across the care continuum. Qualifications Strong interpersonal, customer service, and telephone communication skills Highly organized with strong attention to detail Minimum 2 years' experience in homecare, healthcare staffing, or client services Skill in de-escalation, problem solving, and prioritization Ability to work independently while functioning as part of a care team Experience with scheduling software/EMR systems preferred Ability to maintain professionalism with caregivers, clients, families, and referral partners Reports To Client Services Manager (with collaborative oversight from DON/Clinical Leadership) Primary Duties 1. Staffing & Scheduling Coordination Match appropriate caregivers to cases based on skills, personality, availability, and client needs. Ensure all shifts are filled, maintaining ongoing schedule stability for clients. Manage all schedule changes, caregiver call-outs, and emergency coverage needs with urgency. Maintain accurate and updated schedules in all systems. Communicate new assignments, updates, and expectations clearly to caregivers. Participate in the on-call rotation as needed. 2. Client & Family Communication Serve as a primary point of contact for clients and families during onboarding and throughout service. Conduct welcome calls, check-ins during the first week of service, and ongoing client satisfaction follow-ups. Ensure clear, compassionate communication with families regarding schedules, caregiver transitions, and concerns. Support client retention through consistent relationship-building. 3. Care Coordination Oversight Collaborate with the DON to ensure caregivers assigned meet the clinical needs of the client. Monitor changes in condition and escalate appropriately to nursing leadership. Partner with clinical leadership to ensure care plans, service notes, and required documentation are accurate and up-to-date. Coordinate caregiver introductions and ensure smooth transitions during staffing changes. Track and follow through on all client requests, concerns, and updates. 4. Caregiver Engagement & Performance Support Coach and counsel caregivers regarding attendance, communication expectations, and performance standards. Reinforce agency policies, professionalism, and best practices. Assist with retention efforts by identifying caregivers who thrive in ongoing cases. Communicate schedule expectations proactively and maintain positive relationships with field staff. 5. Referral & Intake Support Respond to inquiries from prospective clients in a timely, professional manner. Provide service information and collaborate with Intake/Sales to move referrals through the client journey smoothly. Assist with onboarding new clients by gathering key information needed for staffing and care planning. 6. Documentation, Compliance & Data Accuracy Ensure all shifts, hours, pay rates, and billing rates are accurate and submitted timely for payroll and invoicing. Maintain accurate notes, follow-ups, and communication logs within agency systems. Support compliance with state regulations, internal policies, and caregiver credentialing requirements.

Job Title: Patient Care Coordinator Job Location: Maryland Oral Surgery Associates, Bethesda, MD Job Type: Fulltime Job Summary: Are you looking for a company that you can call home and have opportunities to grow? We are looking for an experienced Patient Care Coordinator to join our growing practice. We pride ourselves on guiding our staff in the right direction to not only learn but also get hands-on training to move forward within the company. Responsible for providing excellent customer service to assigned dental offices and patients. Job Description: Provide quality care and attention to our patients, referring offices and team. Assist patients in all phases of care. Act as primary contact for assigned referring doctors. Discuss patient care and answer any questions regarding treatment. Follow-up with patients for missed, broken appointments and unscheduled treatment. Contact patients prior to surgery to collect payment deposits and answer any question. Assist in answering inbound calls when all other employees are not available. Schedule surgical appointments according to practice goals and blocks. Follow up on unscheduled treatment plans. Respond to needs of assigned RD's and office staff. Coordinate doctor meetings, respond to patient questions and requests. Maintain patient charts: ensure required forms are accounted for and signed. Verify Insurance. Review consultation charges and enter into computer. Back up to other co-workers (Reception, PCC, Scheduler, Finance, Manager). Any other duties assigned. Required Qualifications: High school diploma or equivalent required. Proficient in Microsoft office applications including Word, Excel, and Outlook. Understanding of dental and medical insurance. Excellent customer service skills. Excellent written and verbal communication skills. Professional voice inflection and direct eye contact. Professional business attire, appearance, and phone etiquette. Belief in practice treatment and fees. Proficient in basic math and accounting skills. Preferred Qualifications: Experience working in a dental or healthcare setting preferred. Experienced in WIN/OMS preferred. Schedule: Monday - Friday, 8 hour shift Benefits: 401(k) Matching Dental Insurance Health Insurance Life Insurance Vision Insurance Referral Program Special Requirements: Working on-site is essential to the function of this position. Physical requirements include sitting, stooping, turning, standing, bending, walking, hearing, reading, writing, and keyboarding, may lift up to 25 lbs. Ability to sit behind a desk approximately 50% of the workday required. This is not an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. Management may require that other or different tasks be performed as assigned. Beacon Oral Specialists Management, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Furniture Assembly Experts LLC provide assembly service for furniture to customers living in Washington DC, Maryland and Northern Virginia. We specialize in Ready-To-Assemble New furniture, office equipment, Home furniture, patio furniture, fitness equipment, sporting goods and much more Furniture Assembly Experts is Washington DC, Maryland and Virginia first choice for affordable, friendly and professional furniture installation and assembly Services. Our goal is to help our customers setup and assembly their home or office furniture so they can enjoy their purchase as soon as possible. Hassles Free, Furniture Assembly Experts is able to provide fast and effective service that consumers can count on while saving you time to do the things you really want to do. We offer a 30-day Warranty on all assembly jobs. Don't spend hours or days trying to figure out complicated assembly instructions while we can do that job for you. From Table, Chairs, to grill and Basketball Hooks, We do it all. Let us save you the time and frustration.No matter where you are, We will come right to you and assemble it for you. Hassle Free ! Job Description -------------------------------------------------------------------------------------------- APPLICATION ONLINE - PHONE CALL ABOUT POSITION NOT ACCEPTED -------------------------------------------------------------------------------------------- Predict the expense of future projects or products by analyzing monetary costs and other factors. Assist management in bidding on or determining price of service. Break down all expenses related to a project including materials, labor, and other resources. Plan project budgets. Manage field employees and tradesmen in the execution of assignment from start to finish Track projects throughout its course and recommend budget adjustments. Follow up for customer satisfaction after satisfaction of each project Required Qualifications: Advanced customer service skills. 2 years experience required Ability to multi-task and stay Organized Geographical knowledge of service area or map reading skills2 years minimum Knowledge of the furniture industry is required knowledge in furniture assembly if required Associate's degree (A. A.), bachelor degree or 2 years education equivalency required Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience Ability to speak fluently english or spanish or any other language Duties Take incoming customer calls and answer customer request Schedule and coordinate all service request from customers as calls are received.Create service request for customers requesting service Dispatch Service Technicians to complete service request at customer home or office Debrief management after completion of each call. Respond to all messages left overnight and call back customers ( if needed ). Forecast workload for 2 - 3 days out Follow up on all pending and recommended work with customer utilizing the pending work log. Maintain the maintenance agreements, including billing, scheduling, and staging of materials, database information, customer call and standby technician on duty Maintain accurate on customer history files in database Update service database from service request ticket Maintain service invoice log Happy calls / customer surveys. Language Ability: Ability to read, analyze, and interpret general business periodicals, and technical procedures. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public. Qualifications Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills: To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Accounting software; Internet software; Order processing systems; Project Management software; database software and Contact Management systems. Additional Information All your information will be kept confidential according to EEO guidelines.

Patient Care Coordinator Job Number: 1288744 Posting Date: Nov 21, 2024, 7:43:38 PM Description Job Summary: The Patient Care Coordinator is responsible for overseeing the management and coordination of care for the acute inpatient population. The PCC collaborates with rounding MAPMG Hospital Based Service Physicians, patient/family, nursing, utlization review and other members of the healthcare team to assure continuum of patient care progression for clinical and cost-effective outcomes. The PCC facilitates and coordinates with community providers and ambulatory case managers to assist with the appropriate level and transition of care for a safe discharge and preventing a re-admission.Essential Responsibilities: Completes an initial face-to-face assessment for every admitted member to identify discharge needs within 24hrs of admission. Document in KPHC and communicate the assessment outcomes to determine the appropriate transition plan with MAPMG physician healthcare team and patient/family. Active participant in daily Care Without Delay (CWD) rounds reporting on patient progression towards the established discharge plan. Review and document discharge plan in accordance with KP discharge planning documentation policies, facility policies, and regulatory requirements. Document any updates, care progression and barriers to discharge daily, and as indicated on assigned patients. Manage timeliness of care progression with physician and nursing staff to prevent avoidable delays and or days. Collaborate with Social Worker to coordinate, long-term care, assisted living, financial assistance, and other services, as required. Send referrals/communicate with in-network vendors for coordination of post-acute levels of care such as Home Health, DME, IV infusion, SNF, Sub-Acute and Acute Rehab. Timely identification, recording, and escalation of delays in care and barriers to discharge. Provide solutions to correct delays and recognize systemic patterns that require corrective action. Assure follow up appointments and referrals to ambulatory case manager for high-risk patient population are scheduled and communicated to patient/family prior to discharge. Observe all facility safety policies and procedures (infection control, Members Rights policies, and any regulatory requirements) Participate in Quality Assurance duties and implementation of programs to improve care Quality Indicators. Maintain professionalism with all duties in an effective and timely manner as directed or assigned by designated supervisor. Consistently work cooperatively with patients, patients representatives, facility staff, physicians, consultants, and ancillary service providers. Qualifications UM Cap Region Inpatient Day Shift PCC Basic Qualifications: Experience Minimum of one (1) year in an acute medical/surgical/ED or critical care nursing area. Education Associate Nursing degree required. License, Certification, Registration This job requires credentials from multiple states. Credentials from the primary work state are required before hire. Additional Credentials from the secondary work state(s) are required post hire. Registered Nurse License (Maryland) within 6 months of hire AND Registered Nurse License (Virginia) within 6 months of hire OR Compact License: Registered Nurse within 6 months of hire Registered Nurse License (District of Columbia) within 6 months of hire Basic Life Support Additional Requirements: Experience using an electronic medical record system Some awareness or knowledge of health/care reimbursement systems (Medicare Advantage, Commercial payer, Medicaid and CMS regulatory rules) Annually: Successful completion of PCC Assessment of Critical Skills, Passing score on inter-rater reliability. Must be able to effectively communicate with physicians, members and their family or representatives, and hospital staff. Ability to work independently and apply critical thinking skills for problem solving and decision making. Adheres to KP Employees Handbook and facility policies and procedures. Must have excllent time management skills to develop organized work processess in a high-volume envirornment with rapidly changing priorities. Intermediate computer skills (Microsoft Office Suite proficiency). Ability to tolerate and cope with ambiguity. Ability to pormote teamwork and to work effectively as a team member. Excellent verbal and written communication skills. Ability to interact/communicate effectively with key internal and external stake holders. Provide excellent customer service to promote excellence in the patient experience. Preferred Qualifications: Recent acute care, case management, or home health experience preferred. BSN preferred. Primary Location: Maryland-Largo-Capital Region Medical Center Regular Scheduled Hours: 40 Shift: Day Working Days: Week 1: Mon, Tue, Wed, Thu, Sat; Week 2: Sun, Tue, Wed, Thu, Fri Start Time: 08:30 AM End Time: 05:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Job Level: Individual Contributor Job Category: Nursing Licensed Public Department Name: Capital Region Medical Center - UR-Discharge Planning - 1808 Travel: Yes, 20 % of the Time Employee Group: M38|UFCW|Local 400 Posting Salary Low : 44.54 Posting Salary High: 49.9 Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.Click here for Important Additional Job Requirements. 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Annapolis ENT, a division of Chesapeake Specialty Practice, is looking for a friendly and caring Medical Receptionist to join our Bustling ENT office. Responsibilities: Create positive interaction and provide quality patient experience. Answer the phone and make appointments. Handle insurance verifications. Obtain all necessary information from patients for their visit. Accept payments. Maintain the necessary information within the patient electronic medical record. Perform other administrative duties for the office. Requirements: Education: High School diploma required; higher education preferred. Excellent interpersonal skills that allow effective working relationships with patients, colleagues, and vendors. 1 year of medical office experience preferred. Knowledge of Medical Records management preferred. Experience with patient registration, insurance eligibility, referrals, prior authorizations and familiarity with medical terminology are preferred. Ability to manage a busy office with interruptions, calls, walk-ins. Must have the ability to direct the flow of the office with efficiency while maintaining a positive attitude. Bilingual is a plus Job Type: Full-time Benefits: 401(k) Dental insurance Health insurance Paid time off Disability Insurance Life Insurance Paid Time Off Medical specialties: ENT Schedule: Day shift Monday to Friday Work setting: Clinic In-person

We are currently looking for an individual with experience and compassion for patient communication in dentistry. Our office is looking for an individual who will coordinate the scheduling and treatment of our dental patients. This is a critical part of our team, as this individual will present to patients their hygiene and treatment needs, review the financial arrangements as to such, and schedule that treatment. He or she manages the scheduling, explains the hygiene or treatments needed, and reviews all financial agreements, fees, consent forms, and insurance information with patients. The ideal candidate has some post high school education or training and two years of experience in a position of similar responsibility in a dental office. Candidates must have a pleasant, outgoing and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills. RESPONSIBILITIES Communicates effectively with patients regarding routine hygiene care and treatment Prepares treatment plans, financial agreements, fees, consent forms, and insurance information Schedules and confirms patient appointments Reviews patient fees, the breakdown of benefits, and the list of exclusions to determine benefits Reviews all consent forms, financial documents, or other documentation and ensures they are properly signed by the patient Ensures all insurance information is correctly updated Attends all staff meetings, trainings, and educational classes as required Performs other duties as assigned QUALIFICATIONS High school diploma or GED required; some post high school education or training preferred Two years of relevant experience preferred Helpful attitude and friendly demeanor Highly professional and dependable Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment Excellent telephone skills Strong computer and internet skills, including Microsoft Office suite Experience with dental practice management software a plus

The Care Coordinator is a patient-focused role that helps successfully manage the comprehensive care of patients. This position provides customer service, proactive outreach to patients, and administrative support to clinicians and care teams. The Care Coordinator is responsible for managing inbound and outbound calls to schedule appointments, utilizing analytics to help close gaps in care, supporting patients to meet their goals, coordinating resources to help patients overcome socioeconomic barriers, and resolving patient issues when possible. This includes receiving, prioritizing, documenting, and actively resolving caregiver requests. This position reports to a Care Coordination Supervisor and works collaboratively with the Care Coordination Manager, Operations Transformation, Network Management, Care Management, Providers, and various members of clinic staff. **Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings.** **Essential Functions** + Daily monitoring and working of schedule queues to place outbound calls to schedule patient appointments and notify them of appointment information + Receives inbound calls from patients/clinics and assists in resolution of concerns. Prepares, processes, and manages patient documentation in electronic medical record system + Engages in pre-visit planning to surface important information to close gaps in patient care. Manages and updates patient information in electronic medical records system. Manages patient appointments and referrals throughout the system. + Works closely and collaboratively with clinic teams. Leads and participates in Provider huddles to disseminate patient level data and receive instruction for next steps to improve patient outcomes + Supports Providers and Care Managers in working at the top of their license. + Acts as a liaison between the patient and the clinics by providing high levels of customer service and resolving outstanding issues/concerns. Supports patients to access of care and instruction about their condition(s). Supports patients through transitions of care and facilitate handoffs between care teams + Establishes and maintains expertise in community resources and connect patients to these resources in order to help them overcome socioeconomic barriers. + Assists caregivers and patients with escalated inquiries via telephone, email, and other technology-enabled avenues in a courteous manner. Accurately and efficiently processes transactions, answer questions, and resolve concerns for assigned specialty area and other specialty areas as assigned. + Demonstrates knowledge of HIPAA regulations and maintain the confidentiality of patient information to be compliant with internal policies and procedures. Provides feedback to Knowledge Repository Content Owner (KRCO) to ensure appropriate direction is provided to caregivers. + Works with other Care Coordinators, the Care Coordination Supervisor, and the Care Coordination Manager to develop standard work and best practices **Skills** + Patient Care Coordination + Patient Information + Patient Support + Patient Advocacy + Patient Care Documentation + Computer Literacy + Referral Coordination + Healthcare Industry + Patient Care + Referrals **Qualifications** Minimum Qualifications + Experience in a customer service role requiring use of enterprise software systems. + Demonstrated proficiency in computer software including word processing, spreadsheets, presentations, and calendaring. + Demonstrated customer service and problem-solving skills. + Experience in a role requiring effective verbal, written, interpersonal communication, and collaboration skills. + Demonstrated skills in diplomacy and discretion with excellent customer relations skills. Preferred Qualifications + One year of health care or customer service work experience. + A working knowledge of the healthcare industry, roles, and terminology. + Experience in a role that includes coaching and training others to use enterprise software or case management systems. **Physical Requirements:** **Physical Requirements** + Interact with others requiring employee to verbally communicate as well as hear and understand spoken information. + Operate computers, telephones, office equipment, including manipulating paper requiring the ability to move fingers and hands. + See and read computer monitors and documents. + Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment. **Location:** Key Bank Tower **Work City:** Salt Lake City **Work State:** Utah **Scheduled Weekly Hours:** 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $18.54 - $28.24 We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here (***************************************************** . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.

INTRODUCTION Under the supervision of the Health Center Director, the Patient Care Coordinator (Internal & Family Medicine) is responsible for the recruitment of, outreach to and the navigation and coordination of services for vulnerable patients living with complex health needs. The position serves as an integral member of an inter-professional care management team working alongside medical providers, nurse care managers and social service staff to meet the needs of our patients. The position performs outreach and navigation services in a variety of Washington, DC settings, including the hospital, primary care clinics, patient homes, homeless shelters, and various other community settings. MAJOR DUTIES/ESSENTIAL FUNCTIONS Essential and other important responsibilities and duties may include, but are not limited to the following: Utilizes strength-based patient-centered motivational interviewing techniques to build rapport and help patients improve their health. Participates in the development, maintenance, and adjustment of individualized care plans for high-risk patients that address both medical and social barriers to accessing care. Acts as a professional liaison between hospitals, primary care providers, specialists, community resources and Managed Care Organizations on behalf of patients to ensure patient-centered care coordination. Identifies and track special populations including high-risk patients and other populations due for preventive or chronic care services. Helps patients obtain the care they want and need, when they need it, which may include: assistance with financial/insurance options, solutions for transportation and translation services, and/or removal or resolution of other barriers to care. Identifies and track patients discharged from the inpatient service or the emergency department. Utilizes team-based communication strategies to close the loop on referrals, hospital follow-ups and any outstanding items identified in the patient's care plan. Supports the primary care team by providing panel management to decrease the number of patients lost to care, non-compliant in follow up care and disconnected from primary care. Performs outreach activities in primary care sites, homes, hospitals, and neighborhoods. Identifies which appointments may be made for patients before leaving the clinic and strive to coordinate care before they leave (e.g., mammogram and/or specialists). Identifies opportunities to close gaps in care. Works with inter-professional team members to identify barriers to care with the goal of finding solutions and resources to remove the barriers to care. Assists patients with navigating the healthcare system including but not limited to working with pharmacies, social service agencies, and insurance agencies as well as internal services such as the lab and other discharge processes. Participates in interdisciplinary case conferences and team meetings. Provides culturally appropriate health education. Provides cultural mediation between communities and health and human needs. Communicates patient-related needs to appropriate clinical staff including those on the patients care team as well as those providing care coordination and care management services. Acts as liaison between patient and Primary Care Medical Home in resolution of problems or referral of appropriate resource. With Support from nursing and social service staff, completes activities that helps inform the patient-centered care plan. Adheres to Unity's HIPAA guidelines and ensures the appropriate handling of sensitive information. Performs other duties as assigned within the scope of position expectations. Internal & Family Medicine Specific Duties: Responsible for the recruitment of, outreach to and the navigation and coordination of services for medically-complex and vulnerable patients. Serves as a member of an inter-professional “overlay” team composed of a Registered Nurse (RN) and a Site Program Coordinator. The team collectively manages care for difficult-to-reach patients and those that have higher levels of acuity, either because of health status or due to frequent utilization of the hospital system. Supports the development and implementation of care coordination processes alongside care management team including but not limited to Registered Nurses, Social Service staff and My Health GPS program staff. Manages a panel of complex, high-risk patients that are not well connected to care through outreach, scheduling of appointments, sharing in appointment visits and follow up of specialty visits. Provides care coordination and navigation of services for patients following ER visits and hospitalization. Performs home visits to recruit and maintain relationships with patients in need of coordinates care; complete community and home-based follow-up visits as needed. Perform community-based outreach activities and working with referring providers in a clinical setting. Builds positive rapport with staff on care teams. Mentors site-based Care Coordinators to improve quality of services delivered to patients. MINIMUM QUALIFICATIONS High school diploma or GED. College coursework in business or health-related field is preferred. Two (2) years of experience providing care coordination service. Experience in a hospital and/or community/outpatient setting is preferred. Experience working as a part of an inter-professional team. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Knowledge of medical terminology, ICD10 and procedural codes. Familiarity with community health, discharge planning, chronic disease management. Exceptional interpersonal and organizational skills, with attention to detail required; strong oral/written communication skills are a must. Ability to work collaboratively in a team and manage multiple priorities, utilizes effective time management skills, and exercise sound professional judgment. Demonstrated ability to work well with people of various ages, backgrounds, ethnicities, and life experiences. Proven ability to work collaboratively and productively with clinicians, administrators, patients, and other individuals from various backgrounds and skill sets. Must have the ability to analyze data. Demonstrated proficiency with business software (i.e., Microsoft Office Suite, EMR). Requires the ability to travel to multiple office locations. SUPERVISORY CONTROLS The position reports directly to the Health Center Director. GUIDELINES The position abides by all rules and regulations set forth by applicable licensing and regulatory bodies, as well as UHC policies and procedures. PERSONAL CONTACTS The position requires contact with staff at all levels throughout the organization. There are also external organization relationships that may be a part of the work of this individual. PHYSICAL EFFORT AND WORK ENVIRONMENT Must be physically able to sit, stand, and walk for long periods of time. Be able to bend, lift, and carry files from one location to another. Must have visual acuity and the ability to differentiate colors, and sustain long periods of computer usage. May sit for prolonged periods of time at a desk or in an automobile and/or may use the telephone for long periods of time. The office environment may be stressful with multiple, time-sensitive tasks to be accomplished within a short period of time. Must be able to work any time of the day, independently with minimal supervision, be capable of making sound business decisions, be detail oriented, alert, and self-motivated. Must be able to effectively manage difficult situations, staff, and customers. Refer to the attached ADA check list. RISKS The position involves everyday risk and discomforts, which require normal safety pre-cautions typical of such places as offices, meetings, training rooms, and other UHC health Care Sites. The work area is adequately lit, heated, and ventilated. All medical services shall be provided according to medically accepted community standards of care. The employee shall provide evidence of recent (within the past twelve (12) months) health assessment that includes a PPD and/or chest x-ray results. The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

The Jackson Clinics Physical Therapy is a nationally recognized Orthopedic and Sports Medicine Physical Therapy group in Virginia. We are seeking an organized and energetic Patient Care Coordinator is 30-39 hours, part-time with benefits ! Our clinics provide a fast-paced and highly rewarding work environment where you can grow, learn, and earn competitive compensation ($18-$21 per hour, depending on experience). About The Jackson Clinics: The Jackson Clinics is a physical therapist-owned outpatient physical therapy group committed to providing a level of care and a patient experience unlike the "average physical therapy clinic." We provide care for our patients specific to their individual needs and presentations. Today, The Jackson Clinics can best be described as a place where patients come to heal, and clinicians come to grow. We are a learning organization and value life-long development of knowledge, skills, and professional attitudes as our core Job Description Greeting patients and providing outstanding customer service Coordinating the care for each patient from initial evaluation to discharge Answering phones Electronic scheduling Data entry Verifying current personal and financial information Maintaining patient charts and electronic medical records Collecting, posting, and depositing patient payments Faxing, filing, and performing any other duties as assigned Qualifications Patient Care Coordinator Qualifications: High school degree or equivalent Excellent in-person and phone customer service Proficient in Word or Excel Close attention to detail Great time management and organizational skills Be available for a full-time/part-time schedule, Monday - Friday, some morning shifts and 2 - 3 afternoon/evening shifts (30-39 Hour work week) Team player attitude and energetic with a focus on excellent customer service Previous experience working in a medical receptionist role is preferred but not required. Additional Information Our Patient Care Coordinator Enjoy the following : Competitive compensation Continuing education opportunities Excellent benefits package, including 401k Health, dental, and RX benefits Paid time off, plus major holidays Employee Assistance Program (EAP) Get to interact with excellent support staff and much more! For questions regarding the position, please get in touch with us at [email protected] . Our Staffing Director will promptly reply to you.

Furniture Assembly Experts LLC provide assembly service for furniture to customers living in Washington DC, Maryland and Northern Virginia. We specialize in Ready-To-Assemble New furniture, office equipment, Home furniture, patio furniture, fitness equipment, sporting goods and much more Furniture Assembly Experts is Washington DC, Maryland and Virginia first choice for affordable, friendly and professional furniture installation and assembly Services. Our goal is to help our customers setup and assembly their home or office furniture so they can enjoy their purchase as soon as possible. Hassles Free, Furniture Assembly Experts is able to provide fast and effective service that consumers can count on while saving you time to do the things you really want to do. We offer a 30-day Warranty on all assembly jobs. Don't spend hours or days trying to figure out complicated assembly instructions while we can do that job for you. From Table, Chairs, to grill and Basketball Hooks, We do it all. Let us save you the time and frustration.No matter where you are, We will come right to you and assemble it for you. Hassle Free ! Job Description -------------------------------------------------------------------------------------------- APPLICATION ONLINE - PHONE CALL ABOUT POSITION NOT ACCEPTED -------------------------------------------------------------------------------------------- Predict the expense of future projects or products by analyzing monetary costs and other factors. Assist management in bidding on or determining price of service. Break down all expenses related to a project including materials, labor, and other resources. Plan project budgets. Manage field employees and tradesmen in the execution of assignment from start to finish Track projects throughout its course and recommend budget adjustments. Follow up for customer satisfaction after satisfaction of each project Required Qualifications: Advanced customer service skills. 2 years experience required Ability to multi-task and stay Organized Geographical knowledge of service area or map reading skills2 years minimum Knowledge of the furniture industry is required knowledge in furniture assembly if required Associate's degree (A. A.), bachelor degree or 2 years education equivalency required Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience Ability to speak fluently english or spanish or any other language Duties Take incoming customer calls and answer customer request Schedule and coordinate all service request from customers as calls are received.Create service request for customers requesting service Dispatch Service Technicians to complete service request at customer home or office Debrief management after completion of each call. Respond to all messages left overnight and call back customers ( if needed ). Forecast workload for 2 - 3 days out Follow up on all pending and recommended work with customer utilizing the pending work log. Maintain the maintenance agreements, including billing, scheduling, and staging of materials, database information, customer call and standby technician on duty Maintain accurate on customer history files in database Update service database from service request ticket Maintain service invoice log Happy calls / customer surveys. Language Ability: Ability to read, analyze, and interpret general business periodicals, and technical procedures. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public. Qualifications Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills: To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Accounting software; Internet software; Order processing systems; Project Management software; database software and Contact Management systems. Additional Information All your information will be kept confidential according to EEO guidelines.

Our Mission: "Helping People Hear Better" Lucid Hearing is a leading innovator in the field of assistive listening and hearing solutions, and it has established itself as a premier manufacturer and retailer of hearing solutions with its state-of-the-art hearing aids, testing equipment, and a vast network of locations within large retail chains. As a fast-growing business in an expanding industry, Lucid Hearing is constantly searching for passionate people to work within our amazing organization. Club: Sam's Club in Annapolis, MD Hours: Full time/ Tuesday-Saturday 9am-6pm Pay: $18+/hr What you will be doing: • Share our passion of giving the gift of hearing by locating people who need hearing help • Directing members to our hearing aid center inside the store • Interacting with Patients to set them up for hearing tests and hearing aid purchases • Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center • 30-50 outbound calls daily. • Promote all Lucid Hearing products to members with whom they engage. • Educate members on all of products (non hearing aid and hearing aid) when interacting with them • Assist Providers when necessary, calling past tested Members, medical referrals to schedule return, etc. What are the perks and benefits of working with Lucid Hearing: Medical, Dental, Vision, & Supplemental Insurance Benefits Company Paid Life Insurance Paid Time Off and Company Paid Holidays 401(k) Plan and Employer Matching Continual Professional Development Career Growth Opportunities to Become a LEADER Associate Product Discounts Qualifications Who you are: Willingness to learn and grow within our organization Sales experience preferred Stellar Communication skills Business Development savvy Appointment scheduling experience preferred A passion for educating patients with hearing loss Must be highly energetic and outgoing (a real people person) Be comfortable standing multiple hours Additional Information We are an Equal Employment Opportunity Employer.