Patient care coordinator jobs in Waterloo, IA

Join the MercyOne Family! We are looking to hire a Lead Patient Access Representative i As a Lead Patient Access Representative at MercyOne, you Coordinate the computerized scheduling application and process for the entire clinic enterprise. Provides training to staff and assists with changes/upgrades of computer software. Coordinates the telephone system for clinics by monitoring the Navigator software, providing training to staff, and assisting with changes/upgrades to the phone system. Adheres to Mercy One performance expectations and performs all defined services and other related duties in accordance with the mission, vision and values of Mercy One. Schedule: * Full time 40 hours a week General Requirements: * Maintains the scheduling application for the computer software. * Works with physicians and clinic managers in establishing provider schedules. * Maintains scheduling operations, (i.e., running schedules, opening and closing schedules). * Assists managers in collecting scheduling data. * Acts as the master scheduler for the clinic enterprise and serves as a resource post implementation. * Acts as consultant to the Patient Access Assistant who maintains the scheduling activities * Update and maintains provider call schedule. * Creates provider weekly schedule based on provider availability. * Communicates to all associates and departments where provider is located. * Unlocks cupboards and re-distributes office documents. * Maintains patient recall database and reports. * Distributes recall letters to scheduling staff to complete. 70% * Orients and trains on scheduling application and phone system. * Contacts providers annually to review and upgrade templates, appointment types and other individualized information contained in their schedule. * Annually moves the end dates of all current providers ahead and keeps a record of all providers listed in the system and the end date of their schedules. * Maintains alphabetical and numerical lists of all current providers in the system.. * Ensures that new employees are oriented to department/job/software and that initial competency is assessed and documented. * Provides ongoing training on equipment and procedural changes as needed. * Coordinates activities with the Patient Access Assistant to support the needs Education: * High School plus specialized training * (min. 6 months - 2 years): Completion of Medical Secretary program and/or equivalent training and education * 0 - 2 years - Minimum of 2 years' experience working with provider schedules. Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system! Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Are you a Registered or Licensed Practical Nurse looking to make a change in your career, this may be the position for you! St. Luke's Living Center West (LCW) is looking for an experienced Care Coordinator. LCW is located near downtown Cedar Rapids, Iowa. A skilled nursing facility with long lasting connections within the community of Cedar Rapids and surrounding areas. You will get to work with a great team of Nurses and training is provided! Essential Functions: Follow established standards, policies and procedures. Complete Baseline Care Plans upon admission Conduct bedside Admission Assessments Audit skilled charts Gather information for Medicare meeting Complete Discharge Assessments We would love to talk with you about being a part of our WINNING HEALTHCARE TEAM! Apply today! Benefits included are: Good Work/Life Balance · Pay for Experience. · We provide a FREE Employee Meal Program · Opportunities for Growth within our Company. · Tuition Reimbursement Program · 401(k) · 401(k) matching · Dental insurance · Disability insurance · Health insurance · Life insurance · Paid time off · Vision insurance

* Area of Interest: Behavioral Health Services * FTE/Hours per pay period: 1.0 * Department: Prog for Assertive Cmty Trtmnt * Shift: Monday - Friday, 8:00am-5:00pm, rotating late night and on call * Job ID: 175686 AbbeHealth Services - is a regional nonprofit organization dedicated to providing mental health and aging services that help individuals achieve their optimum levels of independence and success. The Abbe Center for Community Mental Health is a subsidiary of AbbeHealth Services located in Cedar Rapids, Iowa. Abbe Center offers several specialty services for adults living in the community with severe/persistent mental illness. The Program for Assertive Community Treatment (PACT) is one of these services. PACT is a nationally recognized, evidence-based practice featuring an interdisciplinary treatment team including psychiatric medication prescribers, nurses, therapists, substance abuse specialist, vocational specialist, peer support specialist and case managers. The team meets daily M-F to coordinate interventions amongst treatment team members to ensure that all clients receive services outlined in their treatment plan and based on their changing needs. Most services take place in the community or client's home and include the development of a natural support network. Why UnityPoint Health? At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few: * Expect paid time off, parental leave, 401K matching and an employee recognition program. * Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. * Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities * Is aware of department compliance requirements for federally funded healthcare programs (eg. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of department or administrative staff. * Purposefully conducts all aspects of the job in an ethical manner in support of the organization's commitment to ethical behavior in all areas of personal and professional activity. * Provide whole person care incorporating physical and mental health needs to adults with severe/persistent mental illness in client's homes or community. * Ensure access to housing, clothing, food, preventative/urgent healthcare, transportation, and natural supports. * Assist client with implementing individualized service plan that might include development of independent living skills (ie: budgeting, meal planning, self-care, housing, navigating public transportation, time management, etc.), positive social skills, pursuing/keeping employment, implementing doctor recommended treatment such as medications/therapy, etc. * Demonstrates a positive cooperative attitude, flexibility, and a willingness to change to meet department goals. * Performs additional duties as may be assigned to ensure complete service to all customers. Qualifications Education Bachelor's degree with at least 30 semester hours in a human services field Qualifications/Experience At least one year of experience supporting persons in recovery from mental illness, helping people with disabilities secure employment, and/or providing substance abuse services is preferred. Iowa driver's license required.

Patient Service Representative (PSR) ! Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis. Summary Description: ZOLL, manufacturer of the LifeVest wearable defibrillator, is seeking a Patient Service Representative as an independent contract worker to train patients on the use of the LifeVest. The LifeVest wearable defibrillator is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA. This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the PSR sets up the equipment and trains the patient and caregivers on the LifeVest. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off. Responsibilities: Manage equipment & garment inventory Contact caregivers and family to schedule fittings Available, willing and able to conduct evening and weekend activities Willing to travel to patient's homes for fittings or follow up visits Disclose their family relationship with any potential referral source Program equipment according to the prescribing physician's orders Measure the patient and determine correct garment size Train the patient & other caregivers in the use of the LifeVest Have the patient sign a Patient Agreement & WEAR Checklist Fax the signed copy of the Patient Agreement & WEAR Checklist to ZOLL within 24 hours of the assignment Qualifications: Have 1 year patient care experience Patient experience must be professional (not family caregiver) Patient experience must be documented on resume Disclose personal NPI number (if applicable) Have a valid driver's license and car insurance Willing to pay for additional training and vendor credentials (i.e. DME/RepTrax), fees not paid by ZOLL

CDM Smith is seeking a Forensic Accounting Specialist with expertise in disaster fraud claims. This role is critical in evaluating and analyzing financial data related to disaster-related claims, including property damage, business interruption, and other loss categories. The specialist will conduct thorough forensic investigations to identify discrepancies, detect potential fraud, and ensure the integrity and fairness of claim settlements. By applying advanced accounting, auditing, and investigative techniques, this individual will play a key role in supporting accurate and just outcomes for all stakeholders. Successful final candidate could also be asked to work in Las Vegas, NM or Mora, NM. - Claim Assessment and Quantification: Analyze financial records and supporting documentation to determine the validity and value of disaster-related claims. This may involve reviewing income statements, balance sheets, production reports, payroll records, and supplier contracts to calculate losses accurately. - Business Interruption Analysis: Assess the extent of business interruption and estimate lost profits, continuing expenses, and extra costs incurred during the recovery period. - Investigating Fraudulent Claims: Detect red flags, investigate suspicious transactions, and differentiate legitimate losses from inflated or fabricated claims. - Documentation and Evidence Gathering: Collect and organize all necessary documentation to support claim amounts. This includes gathering invoices, receipts, contracts, photographs, and statements. - Damage Estimation: Using financial modeling and industry benchmarks, estimate the total financial impact of the disaster on the applicant's assets, inventory, and operations. - Expert Testimony and Litigation Support: In cases of disputes or litigation, Specialist may be required to present their findings in court, provide expert testimony, and assist attorneys in building their cases. - Performs other duties as assigned. \#LI-LP2 **Job Title:** FEMA Disaster Management Accountant **Group:** WAF Field Mod Fringe **Employment Type:** Temporary **Minimum Qualifications:** - 15 years of in-field experience or 10 years of in-field of expertise with a bachelor's degree. - HS Diploma or equivalent. - Domestic travel is required. **Preferred Qualifications:** - Certification such as CPA (Certified Public Accountant), CFE (Certified Fraud Examiner), or CFF (Certified in Financial Forensics). **EEO Statement:** We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law. **Why CDM Smith?:** Check out this video and find out why our team loves to work here! (************************************************* **Join Us! CDM Smith - where amazing career journeys unfold.** Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family. Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world. **Job Site Location:** United States - Nationwide **Agency Disclaimer:** All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee. **Amount of Travel Required:** 100% **Assignment Category:** Fulltime-Regular **Visa Sponsorship Available:** No - We will not support sponsorship, i.e. H-1B or TN Visas for this position **Skills and Abilities:** - Must be a U.S. citizen and be able to obtain a FEMA Badge, which includes a background investigation for a Public Trust position. - Demonstrates good organizational skills to balance and prioritize work. - Strong attention to detail. - Strong written and oral communication skills. - Ability to work with multiple stakeholders and process a large volume of requests. - Ability to adapt to change quickly and remain flexible. **Background Check and Drug Testing Information:** CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing. **Pay Range Minimum:** $59.85 **Pay Range Maximum:** $126.00 **Additional Compensation:** All bonuses at CDM Smith are discretionary and may or may not apply to this position. **Work Location Options:** Successful candidate will be required to work in office and field locations as needed. **Driver's License Requirements:** An appropriate and valid driver's license is required. **Seeking candidates for a potential future opportunity!:** We are excited to announce that CDM Smith won the next 5-year contract for Public Assistance Technical Assistance Contractors - PA TAC V in the West Zone. The West Zone includes Alaska, Washington, Oregon, Idaho, Nevada, California, Arizona, Northern Mariana Islands, American Samoa, Guam, Hawaii, Nebraska, Iowa, Kansas and Missouri. We are looking for qualified candidates for this position in anticipation of future project opportunities. Please note this is an "Evergreen" position which will be used to build our candidate pool but is not a role that is open at this time. If you are interested in being considered for this position should this position become available, we encourage you to apply to be part of our talent community. By having your information on file, we can reach out to you when this or a similar role officially opens. **Massachusetts Applicants:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Job Description Gary Bock - State Farm Agency, located in Waterloo/Cedar Falls, IA has an immediate opening for a Front Office - Team Member. No insurance experience is required as we will train the right person with the right attitude. The main role is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Ideal candidate is a professional with a great attitude and outgoing personality! Someone who has 'never met a stranger,' has stellar computer skills, the ability to multi-task, works well with their peers, and has a true passion for helping others. Responsibilities include but not limited to: Provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency Manage incoming calls Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents You will receive: Base Pay plus Bonus Paid Time Off (vacation and personal/sick days) Valuable experience Growth potential/Opportunity for advancement within my office Ideal Candidate: Must be willing to obtain Property, Casualty, Life and Health insurance licenses Strong phone contact handling skills and active listening Comfortable with making outbound calls Genuinely excited to help customers Patient, empathetic, and passionately communicative; loves to talk Ability to empathize with and advocate for clients when necessary Strong Problem-solving skills Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

Job Description Front Desk/Office Coordinator - Childcare Center Happy, Happy, Happy. Spend your days in an environment filled with kids, babies, and lots of smiling faces. It Takes a Village Childcare is looking for a full-time front office coordinator. We are looking for an experienced office person capable of managing a fast paced office. Qualified candidates must be able to multi-task, have exceptional organizational and computers skills and have a keen eye for details. Candidates need to be self-motivated, able to problem solve and work independently or as part of a team. It Takes a Village Childcare facility is licensed to provide safe, secure, fun, and loving childcare up to 24 hours a day/365 days a year. It Takes A Village Childcare Center, a branch of Friendship Village Retirement Community, is a faith based non-profit that believes our kids deserve the very best compassionate care possible. Which means we look for the very best employees. Friendship Village has built a workplace that cultivates creativeness, productivity, and enhances learning in a fun and energetic environment. We are looking for employees that are hardworking , dependable , caring individuals who are dedicated to going the extra mile in everything they do. We want only those who practice open and honest communication and build trust in one another. Applicants are required to pass pre-employment screenings that could include: Criminal background checks, Abuse registry check, Drug test, Physical, and TB test. Pay: $15.00 - $16.00 per hour Working Hours: This is a full-time position, 8:00am-5:00pm, Monday through Friday, with the possibility of occasional evenings and weekends. Qualifications: 2 years previous office/front desk experience required Exceptional computer skills, including Microsoft Office Organization skills Attention to detail Excellent communication skills, both written and verbal Knowledge of Procare or other childcare management systems, preferred Basic understanding of state daycare licensure, preferred Previous childcare experience, preferred Benefits - available to employees working 25 hours or more a week: Medical, dental and vision Company paid and voluntary life insurance Short and long term disability Critical care, accident and hospitalization supplement insurance Flex spending accounts PTO Paid Time off Paid holidays 401k retirement Additional benefits - available to all employees: HIVE - FREE Employee Wellness Center/Gym Onsite Childcare Center with discount for employees Continuing Education opportunities Employee Pantry Applicants are required to pass pre-employment screenings that could include: Criminal background checks, Abuse registry check, Drug test, Physical, and TB test. To apply: **************************************************** Job Posted by ApplicantPro

Patient Experience Specialist - Orthodontics Cedar Rapids, IA | 4-Day Workweek | No Nights or Weekends We're partnering with a respected and growing orthodontic practice in Cedar Rapids to find a friendly, organized, and tech-savvy Patient Experience Specialist to join their patient-centered front desk team. As the first person to greet patients when they walk into our clinics, you set the tone for their entire experience. From welcoming patients and scheduling visits to processing payments and supporting daily office flow, you help ensure every interaction feels smooth, personal, and professional. If you love helping people, thrive in a fast-paced environment, and bring both warmth and attention to detail to your work, this could be the perfect fit. You'll play an essential role in making each patient's visit seamless-from the first phone call to the final smile reveal. What You'll Do As one of the key faces of the practice, you'll be responsible for: Greeting patients and managing check-in/check-out across multiple providers Coordinating daily schedules and ensuring the office runs smoothly Answering phones, scheduling appointments, and managing patient communications Verifying insurance benefits and explaining payment plans with clarity and care Collecting payments, posting charges, and maintaining accurate records Supporting the orthodontic team across multiple Cedar Rapids-area locations (rotation scheduled in advance) Assisting with office projects, staff communication, and continuous process improvement You'll help patients feel comfortable from the moment they walk in-keeping patient care and teamwork at the center of everything you do. What We're Looking For 5+ years of office or administrative experience (experience with insurance or accounts receivable is a plus!) Excellent communication and customer service skills Strong computer and scheduling software proficiency (experience with practice management systems a plus) Proven ability to stay organized and manage multiple priorities Friendly, polished, and professional demeanor Ability to pass a background and financial check and maintain patient confidentiality Schedule & Location Full-time, anywhere from 35 - 40 hours/week 4-day set schedule - typically 7:00 AM-5:00 PM with a 1-hour lunch For this position, the day off is typically Tuesday or Wednesday, determined in advance No nights, weekends, or major holidays Work primarily across multiple Cedar Rapids-area offices - rotation communicated ahead of time for easy planning Compensation & Benefits Pay: $20-$24/hour, depending on experience Perks & Benefits include: 401(k) with profit sharing Paid time off + Paid sick leave 6 paid holidays Uniform allowance Continuing education credits HRA (Health Reimbursement Arrangement) - can be used for premiums or qualifying medical expenses Free orthodontic treatment for employees and children of long-term employees This is a practice that values balance - a 4-day workweek, a supportive team, and the chance to make a daily impact by helping patients feel confident in their smiles. Why You'll Love Working Here Close-knit, high-performing team that celebrates collaboration and positivity Tech-savvy office embracing modern systems and digital tools Opportunity to help people feel confident with their smiles-every single day Employee benefit: free orthodontic treatment for you (and for children of long-term employees) A team that values your time, weekends at home, and your professional growth As the practice continues to expand, you'll also have opportunities to grow within the organization-whether that's deepening your expertise in patient coordination, cross-training in insurance and treatment planning, or stepping into a future leadership role. KSI's Talent Acquisition Team partners with companies to assist with their hiring needs. All positions are direct-to-hire opportunities with the employer.

NeuroRestorative, a part of the Sevita family, provides rehabilitation services for people of all ages with brain, spinal cord and medically complex injuries, illnesses and other challenges. In a variety of locations and community-based settings, we offer a range of programs, including vocational and therapy programs, day treatments, and specialized services for infants, children, adolescents, Military Service Members and Veterans. Performs administrative duties such as creating/maintaining shift and training schedules for caregivers in the NeuroRestorative program. Corresponds with on call supervisor as needed. **ESSENTIAL JOB FUNCTIONS** _To perform this job successfully, an individual must be able to satisfactorily perform each essential function listed below:_ + Responsible for creating and maintaining all caregiver shift schedules and training schedules for all IA programs. + Responsible for monitoring program calendars to staff according to medical appointments and/or program outings while utilizing cost effective and or budget neutral options. + Responsible for monitoring training compliance for all caregivers. + Responsible for scheduling caregivers to complete trainings prior to the due date + Responsible for utilizing cost effective and budget neutral ways to schedule staff trainings and staff meetings. + Responsible for being On-Call. Specific to taking calls from caregivers unable to work their shift and initiating replacement for those shifts. + Responsible for working collaboratively with supervisors to ensure shift coverage is secured. + Responsible for tracking and analyzing call off data and keeping supervisors up to date. + Performs other related duties and activities as required. **Minimum Knowledge and Skills required by the Job** _The requirements listed below are representative of the knowledge, skill, and/or abilities required to perform the job:_ **_Education and Experience:_** + High School diploma or equivalent + Related work experience in maintaining schedules **AMERICANS WITH DISABILITIES ACT STATEMENT** External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job functions either unaided or with assistance of a reasonable accommodation to be determined on a case by case basis via the interactive process. Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face. We've made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S. _As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law._

Full-time Description JOB TITLE: Patient Experience Coordinator EMPLOYER: Limitless Male Medical DEPARTMENT: Front Office REPORTS TO: Clinic Manager Why Limitless Male Medical Clinic? Limitless Male is a fast-growing, unique, and team-oriented company that loves to take care of our employees AND our patients. If you are looking to be surrounded by excellence, to be inspired by your peers, to help make a difference, and laughing the whole time… then we need to talk! We also pride ourselves in offering many benefits including health insurance, Limitless Male branded clothing, discounts, a great culture, and more! This is a place you can come in and help men of all walks of life achieve their goals and simply be the best version of themselves. About the Organization What is Limitless Male? We are a men's health clinic where every day, we open the doors to invite men of all ages to change their lives and get back in the game by becoming better husbands, fathers, and co-workers. We do it through various avenues of testosterone replacement, peptides, wave therapies, and many other ancillary products to help men feel their best! SUMMARY: Limitless Male Medical is seeking a dynamic Patient Experience Coordinator (PEC) to support our growing clinic. This hybrid role combines the responsibilities of both a Patient Experience Manager (PEM) and Patient Relations Coordinator (PRC), ensuring seamless patient care, operational efficiency, and strong sales engagement. The PEC will play a vital role in shaping the patient journey-from the first phone call to ongoing treatment follow-up-while supporting clinic operations. As the clinic grows, this role may transition into a more focused PEM or PRC position with the addition of support staff. We are looking for someone who is outgoing, tech-savvy, and motivated by sales success, while also being detail-oriented and patient-centered. PRIMARY RESPONSIBILITIES: Patient Engagement & Sales Build strong, lasting relationships with patients by delivering exceptional service and education. Contact and convert new patient leads into scheduled appointments. Confidently explain clinic services, treatment programs, and financial options. Actively support growth by promoting services, treatments, and products. Clinic Operations & Flow Ensure smooth daily clinic operations through effective scheduling and communication. Greet and check in patients, room them promptly, and assist clinical staff as needed. Support medication ordering, inventory management, and supply needs. Maintain accurate patient records, payments, and follow-up tasks. Technology & Communication Proficiently use clinic technology platforms including ECW, Hubspot, and Quest. Utilize texting, scheduling, and CRM systems to track patient progress and clinic metrics. Collaborate effectively with clinic staff to ensure a consistent, high-quality patient experience. Patient Program Support Monitor patient adherence to treatment plans and follow up on deviations or missed appointments. Educate patients on the benefits of treatment, celebrate successes, and encourage ongoing progress. Clinic Readiness Prepare patient rooms and front office areas daily, ensuring a welcoming and efficient environment. Assist clinical staff with stocking, cleaning, and readiness tasks. OTHER DUTIES AND RESPONSIBILITIES: Maintain inventory counts of supplements and other office supplies. Stock the front beverage station and communicate to the clinic supervisor any supply needs Must understand the daily workflow of the entire clinic and understand how each role influences the other throughout each visit. Effective communication skills between the PRC, PEM, and Clinical Staff are a must. Preparing the rooms at the beginning of each day to ensure that TV's and blood pressure machines are on. May assist clinical staff with other tasks to ensure that rooms are cleaned, stocked, and ready for the day Assist the Patient Experience Manager in the follow up process of patients that have missed appointments or have not been in within an acceptable amount of time Performs other related duties as assigned. Requirements Strong interpersonal and relationship-building skills Previous sales experience (healthcare or related field preferred) Strong computer and technology skills (EMR, Microsoft Office, Hubspot, scheduling/text platforms) Highly organized and detail-oriented Ability to multi-task and manage time effectively Professional, patient-first attitude with the ability to champion the Limitless brand The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Benefits: At Limitless Male, we believe in creating a satisfying work environment that makes our teams more successful at delivering the care and compassion needed. We offer: Competitive salaries and benefits Opportunities for growth and development PTO accrual Health, Vision, and Dental Available with HSA & FSA options Employee appreciation and recognition 401K option Limitless male clothing discounts Company paid LTD & employee life insurance Employee discounts on treatments, supplements and products

Description: JOB TITLE: Patient Experience Coordinator EMPLOYER: Limitless Male Medical DEPARTMENT: Front Office REPORTS TO: Clinic Manager Why Limitless Male Medical Clinic? Limitless Male is a fast-growing, unique, and team-oriented company that loves to take care of our employees AND our patients. If you are looking to be surrounded by excellence, to be inspired by your peers, to help make a difference, and laughing the whole time… then we need to talk! We also pride ourselves in offering many benefits including health insurance, Limitless Male branded clothing, discounts, a great culture, and more! This is a place you can come in and help men of all walks of life achieve their goals and simply be the best version of themselves. About the Organization What is Limitless Male? We are a men's health clinic where every day, we open the doors to invite men of all ages to change their lives and get back in the game by becoming better husbands, fathers, and co-workers. We do it through various avenues of testosterone replacement, peptides, wave therapies, and many other ancillary products to help men feel their best! SUMMARY: Limitless Male Medical is seeking a dynamic Patient Experience Coordinator (PEC) to support our growing clinic. This hybrid role combines the responsibilities of both a Patient Experience Manager (PEM) and Patient Relations Coordinator (PRC), ensuring seamless patient care, operational efficiency, and strong sales engagement. The PEC will play a vital role in shaping the patient journey-from the first phone call to ongoing treatment follow-up-while supporting clinic operations. As the clinic grows, this role may transition into a more focused PEM or PRC position with the addition of support staff. We are looking for someone who is outgoing, tech-savvy, and motivated by sales success, while also being detail-oriented and patient-centered. PRIMARY RESPONSIBILITIES: Patient Engagement & Sales Build strong, lasting relationships with patients by delivering exceptional service and education. Contact and convert new patient leads into scheduled appointments. Confidently explain clinic services, treatment programs, and financial options. Actively support growth by promoting services, treatments, and products. Clinic Operations & Flow Ensure smooth daily clinic operations through effective scheduling and communication. Greet and check in patients, room them promptly, and assist clinical staff as needed. Support medication ordering, inventory management, and supply needs. Maintain accurate patient records, payments, and follow-up tasks. Technology & Communication Proficiently use clinic technology platforms including ECW, Hubspot, and Quest. Utilize texting, scheduling, and CRM systems to track patient progress and clinic metrics. Collaborate effectively with clinic staff to ensure a consistent, high-quality patient experience. Patient Program Support Monitor patient adherence to treatment plans and follow up on deviations or missed appointments. Educate patients on the benefits of treatment, celebrate successes, and encourage ongoing progress. Clinic Readiness Prepare patient rooms and front office areas daily, ensuring a welcoming and efficient environment. Assist clinical staff with stocking, cleaning, and readiness tasks. OTHER DUTIES AND RESPONSIBILITIES: Maintain inventory counts of supplements and other office supplies. Stock the front beverage station and communicate to the clinic supervisor any supply needs Must understand the daily workflow of the entire clinic and understand how each role influences the other throughout each visit. Effective communication skills between the PRC, PEM, and Clinical Staff are a must. Preparing the rooms at the beginning of each day to ensure that TV's and blood pressure machines are on. May assist clinical staff with other tasks to ensure that rooms are cleaned, stocked, and ready for the day Assist the Patient Experience Manager in the follow up process of patients that have missed appointments or have not been in within an acceptable amount of time Performs other related duties as assigned. Requirements: Strong interpersonal and relationship-building skills Previous sales experience (healthcare or related field preferred) Strong computer and technology skills (EMR, Microsoft Office, Hubspot, scheduling/text platforms) Highly organized and detail-oriented Ability to multi-task and manage time effectively Professional, patient-first attitude with the ability to champion the Limitless brand The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Benefits: At Limitless Male, we believe in creating a satisfying work environment that makes our teams more successful at delivering the care and compassion needed. We offer: Competitive salaries and benefits Opportunities for growth and development PTO accrual Health, Vision, and Dental Available with HSA & FSA options Employee appreciation and recognition 401K option Limitless male clothing discounts Company paid LTD & employee life insurance Employee discounts on treatments, supplements and products

Job DescriptionCONSTRUCTION SCHEDULERIn this position, you will be responsible for developing, implementing, and maintaining the schedule processes and various software systems to meet Ross Group's scheduling and planning needs while satisfying contract and customer requirements. In this role you will… Upon contract award, create a project schedule template in the appropriate software platform for the project team to build a schedule. During the bidding process, create a project schedule template in the appropriate software platform for the project team to build a Proposal schedule if required. Perform initial computer and user set up of new employees to allow for the use of the required schedule software platform. Maintain the resource list associated with Ross Group project server. Ensure the project team has the appropriate training and software to develop the schedule. Review the proposal, preliminary and initial schedules for compliance with RG requirements and contract requirements. Advise and assist Operations if changes are needed. Ensure all schedules are properly cost and resource loaded. Maintain baseline schedule for each project. Interface with Operations to discuss impact of work and resolution of problems. Contribute to the development of working schedules for Estimating, prior to proposal date, which sufficiently illustrate the sequence of work activities and contract time. Assist Marketing in reviewing proposal schedules as needed. Assist Operations with creation of the necessary schedule software program files for preliminary, initial, and pay application schedules, in accordance with Ross Group standards and contract requirements. Assist Operations with the control and management of in progress project schedules. Serve as technical advisor for any schedule process or software related problems. Assist Project Managers in creating short-term schedules or fragnets, monitor such schedules to determine impact on master schedule, and help in formulating actions to correct scheduling problems. Manage and evaluate current schedule performance. Provide information and advice as needed on the content, modification, or presentation of project schedules. Identify scheduling software training needs among employees and provide training when necessary; remain current on the advancements in scheduling software. Be responsible for continuously expanding and updating professional knowledge and honing training skills in order to enhance individual and team innovation and productivity. Encourage the professional growth of each project team through ongoing training program development and open dialog with team members. Maintain scheduling reports to track the progress of all active projects and be able to present this information in bi-weekly Scheduling meetings. As the ideal candidate you… Have previous schedule management experience. Have working knowledge of Primavera and Microsoft Project. Demonstrate the ability to plan, organize and communicate with internal and external customers/ stakeholders. Have proven successful project history. (Cost, Customer Service, Quality, Safety and Schedule) Work as employment necessitates. Must be able to legally work in the United States Expectations in this role include… Dependability in meeting attendance guidelines and taking responsibility for actions. Taking independent actions and calculated risks while asking for help when needed. Exhibiting appropriate level of job knowledge based on years of relative work experience and uses resources effectively. Making timely decisions using sound and accurate judgment while keeping appropriate people informed in the decision process. Working well in group problem solving situations. Identifying problems, gather and analyze information skillfully and make appropriate recommendations. Communicating effectively and professionally both verbally and in written documents. Prioritizing and organize work activities while utilizing efficient time management skills in meeting deadlines and staying on schedule with projects. Meeting established goals while demonstrating accuracy and thoroughness to ensure quality of work. Effectively managing staff through ensuring appropriate staffing, providing formal and informal evaluations/feedback, addressing employee issues when warranted and providing appropriate training and mentoring. You are physically able to… Operate a computer, telephone and other commonly used business-related items. Handle rapidly changing priorities to accomplish project goals. Attend and participate in meetings. Travel for short periods of time with sufficient notice. Status: Exempt Reports to: CEO Powered by JazzHR mDGDJTTJTP

At MercyOne, health care is more than just a doctor's visit or a place to go when you're in need of medical attention. Our Mission is based on improving the health of our communities - that means not only when you are sick but keeping you well. MercyOne Northeast Iowa provides expert health care to eight counties. MercyOne Northeast Iowa provides excellent, personalized care close to home to the communities in the Cedar Valley. With 491 licensed beds between the three medical centers, each providing 24-hour emergency lifesaving care, MercyOne is there for you in critical moments: MercyOne Waterloo Medical Center, an Area Level III Trauma Center and an accredited chest pain center MercyOne Cedar Falls Medical Center, Community Level IV Trauma Designation MercyOne Oelwein Medical Center, Community Level IV Trauma Designation With more than 2,500 colleagues, MercyOne is one of the largest employers in Northeast Iowa. MercyOne Medical Group - Northeast Iowa is made up of more than 30 primary care, pediatric, internal medicine and specialty clinics located throughout Black Hawk, Bremer, Buchanan, Benton, Butler, Fayette and Tama counties. Join the MercyOne Family! We are looking to hire a Patient Registration Representative! As a Patient Registration Representative at MercyOne, you will gather patient demographic and financial information and enters into computer system. Assigns patient rooms, prepares appropriate documentation and transports/escorts patient to assigned area. Adheres to MercyOne's performance expectations and performs all defined services and other related duties in accordance with the mission, vision and values of MercyOne. Schedule: * Part Time 24hrs a week, 2nd shift, every other weekend, 3 holiday rotations a year. General Requirements: * Requires the ability to read, write and understand the English language, and communicate effectively with patients, visitors, staff and physicians while performing their job duties. * One-year medical office experience (scheduling, insurance or registration) preferred. Hospital experience and or medical terminology preferred. * Intermediate language, basic math, intermediate reasoning ability. * Strong computer skills, Windows experience. Database software, mainframe information systems. * Ability to convey positive image and communicate * tactfully and professionally with staff, patients and the public. * Ability to articulate hospital policies and regulations. * Ability to work with diverse groups of people and to work under pressure. Education: * High School plus specialized training (min. 6 months - 2 years): Completion of Medical Secretary program or other general office training preferred. Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system! Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

PLEASE NOTE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY FOR FURTHER CONSIDERATION OF THIS POSITION - THIS INCLUDES THE WORK EXPERIENCE AND EDUCATION PROFILES. The Physicians' Clinic of Iowa is seeking full time Registration Specialists to join our busy practices and team of dedicated medical professionals. Responsibilities including, but not limited to: Greet patients upon arrival for their appointments Oversee waiting area and assist with patient flow Scan and/or verify patient information Collect co-pays, answer phones, and answer general patient questions Leading candidates will have experience using medical software and will have two to three years of experience in a medical office. An applicant with scheduling and insurance background is preferred. Individuals should possess strong communication and customer service skills, demonstrate professionalism at all times, and be patient focused. Must be, or have the ability to become, proficient in utilizing computer systems including electronic medical record system. Ability to work well in with others and attention to detail is a must. We are an excellent employer offering competitive salary, benefits, no night or weekends, paid holidays, and a generous paid time off program. PCI is E.O.E. Pre-employment drug screen and background check required. PCI is a tobacco free work environment.

Join the MercyOne Family! We are looking to hire a Lead Patient Access Representative As a Lead Patient Access Representative at MercyOne, you Coordinate the computerized scheduling application and process for the entire clinic enterprise. Provides training to staff and assists with changes/upgrades of computer software. Coordinates the telephone system for clinics by monitoring the Navigator software, providing training to staff, and assisting with changes/upgrades to the phone system. Adheres to Mercy One performance expectations and performs all defined services and other related duties in accordance with the mission, vision and values of Mercy One. Schedule: * Full time 40 hours a week General Requirements: * Maintains the scheduling application for the computer software. * Works with physicians and clinic managers in establishing provider schedules. * Maintains scheduling operations, (i.e., running schedules, opening and closing schedules). * Assists managers in collecting scheduling data. * Acts as the master scheduler for the clinic enterprise and serves as a resource post implementation. * Acts as consultant to the Patient Access Assistant who maintains the scheduling activities * Update and maintains provider call schedule. * Creates provider weekly schedule based on provider availability. * Communicates to all associates and departments where provider is located. * Unlocks cupboards and re-distributes office documents. * Maintains patient recall database and reports. * Distributes recall letters to scheduling staff to complete. 70% * Orients and trains on scheduling application and phone system. * Contacts providers annually to review and upgrade templates, appointment types and other individualized information contained in their schedule. * Annually moves the end dates of all current providers ahead and keeps a record of all providers listed in the system and the end date of their schedules. * Maintains alphabetical and numerical lists of all current providers in the system.. * Ensures that new employees are oriented to department/job/software and that initial competency is assessed and documented. * Provides ongoing training on equipment and procedural changes as needed. * Coordinates activities with the Patient Access Assistant to support the needs Education: * High School plus specialized training (min. 6 months - 2 years): Completion of Medical Secretary program and/or equivalent training and education * 0 - 2 years - Minimum of 2 years' experience working with provider schedules. Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system! Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Job Description Patient Service Representative (PSR) ! Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis. Summary Description: ZOLL, manufacturer of the LifeVest wearable defibrillator, is seeking a Patient Service Representative as an independent contract worker to train patients on the use of the LifeVest. The LifeVest wearable defibrillator is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA. This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the PSR sets up the equipment and trains the patient and caregivers on the LifeVest. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off. Responsibilities: Manage equipment & garment inventory Contact caregivers and family to schedule fittings Available, willing and able to conduct evening and weekend activities Willing to travel to patient's homes for fittings or follow up visits Disclose their family relationship with any potential referral source Program equipment according to the prescribing physician's orders Measure the patient and determine correct garment size Train the patient & other caregivers in the use of the LifeVest Have the patient sign a Patient Agreement & WEAR Checklist Fax the signed copy of the Patient Agreement & WEAR Checklist to ZOLL within 24 hours of the assignment Qualifications: Have 1 year patient care experience Patient experience must be professional (not family caregiver) Patient experience must be documented on resume Disclose personal NPI number (if applicable) Have a valid driver's license and car insurance Willing to pay for additional training and vendor credentials (i.e. DME/RepTrax), fees not paid by ZOLL Powered by JazzHR fx Q1N03BHq

Job DescriptionBenefits: Health insurance Paid time off Savings bank Training & development Are you looking for a challenging role that allows development opportunities while improving the quality of life for those you serve? Do you value having personal connections with those you work with? If so, Right at Home has the opportunity for you! We are a locally owned and operated home health company that has an exceptional culture, and we are looking for great talent who can work in a fast paced environment; who have exceptional skills in communication, organization and making decisions; and who is a people person! The Scheduling Coordinator is responsible for maintaining the client and caregiver relationship and ultimately helps provide a best in home care experience for clients and care staff. Plays the integral role in interfacing with caregiver staff in ensuring the proper caregiver and client match. Ensures that all referrals are received in an accurate, detailed manner and are properly handled. Performs various supervisory activities for scheduling appropriate caregivers to clients; shift confirmation; and monitoring of telephony system and other payroll responsibilities as needed. Performs other office coordination duties. Maintains a positive demeanor at all times and is able to effectively multitask in a high-functioning office environment. The ideal candidate has prior experience working in health care or medical office setting. Ability to problem-solve, stay calm and professional under pressure, multi-task and stay focused. The desired candidate for Scheduling Coordinator will possess the following: Associate's or Bachelor's degree with business experience, preferably in scheduling and managing people. Able to work independently, demonstrating sound judgment. Be available for on-call duty outside of normal office hours rotating weekends every five weeks. Be a team player and coordinate tasks with other office staff. Be available to work 8:00am-4:00pm Monday-Friday. Benefits offered to a Scheduling Coordinator include: Competitive Pay Paid Holidays PTO Savings/Retirement Plan Health Insurance Advance Pay with Tapcheck Paid Training, Opportunity for Advancement IND123

Job DescriptionSalary: $20 to $24/hour DOE Patient Experience Specialist Orthodontics Cedar Rapids, IA | 4-Day Workweek | No Nights or Weekends Were partnering with a respected and growing orthodontic practice in Cedar Rapids to find a friendly, organized, and tech-savvy Patient Experience Specialistto join their patient-centered front desk team. As the first person to greet patients when they walk into our clinics, you set the tone for their entire experience. From welcoming patients and scheduling visits to processing payments and supporting daily office flow, you help ensure every interaction feels smooth, personal, and professional. If you love helping people, thrive in a fast-paced environment, and bring both warmth and attention to detail to your work, this could be the perfect fit. Youll play an essential role in making each patients visit seamlessfrom the first phone call to the final smile reveal. What Youll Do As one of the key faces of the practice, youll be responsible for: Greeting patients and managing check-in/check-out across multiple providers Coordinating daily schedules and ensuring the office runs smoothly Answering phones, scheduling appointments, and managing patient communications Verifying insurance benefits and explaining payment plans with clarity and care Collecting payments, posting charges, and maintaining accurate records Supporting the orthodontic team across multiple Cedar Rapids-area locations (rotation scheduled in advance) Assisting with office projects, staff communication, and continuous process improvement Youll help patients feel comfortable from the moment they walk inkeeping patient care and teamwork at the center of everything you do. What Were Looking For 5+ years of office or administrative experience (experience with insurance or accounts receivable is a plus!) Excellent communication and customer service skills Strong computer and scheduling software proficiency (experience with practice management systems a plus) Proven ability to stay organized and manage multiple priorities Friendly, polished, and professional demeanor Ability to pass a background and financial check and maintain patient confidentiality Schedule & Location Full-time, anywhere from 35 - 40 hours/week 4-day set schedule typically 7:00 AM5:00 PM with a 1-hour lunch For this position, the day off is typically Tuesday or Wednesday, determined in advance No nights, weekends, or major holidays Work primarily across multiple Cedar Rapids-area offices rotation communicated ahead of time for easy planning Compensation & Benefits Pay:$20$24/hour, depending on experience Perks & Benefits include: 401(k) with profit sharing Paid time off + Paid sick leave 6 paid holidays Uniform allowance Continuing education credits HRA (Health Reimbursement Arrangement) can be used for premiums or qualifying medical expenses Free orthodontic treatment for employees and children of long-term employees This is a practice that values balance a 4-day workweek, a supportive team, and the chance to make a daily impact by helping patients feel confident in their smiles. Why Youll Love Working Here Close-knit, high-performing team that celebrates collaboration and positivity Tech-savvy office embracing modern systems and digital tools Opportunity to help people feel confident with their smilesevery single day Employee benefit: free orthodontic treatment for you (and for children of long-term employees) A team that values your time, weekends at home, and your professional growth As the practice continues to expand, youll also have opportunities to grow within the organizationwhether thats deepening your expertise in patient coordination, cross-training in insurance and treatment planning, or stepping into a future leadership role. KSIs Talent Acquisition Team partners with companies to assist with their hiring needs. All positions are direct-to-hire opportunities with the employer.

Patient Access Associate For Marion ED Full Time Shifts Available: 1500-2330 or 2300-0700. Weekend rotation required. The Patient Access Representative NE is responsible for facilitating patient admission, registration, insurance verification, and scheduling, ensuring accuracy and efficiency in the registration process. The role addresses patient inquiries and manages patient wayfinding. The role also supports administrative tasks and ensures compliance with financial and insurance procedures. Why UnityPoint Health? At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program. Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities Customer Service/Key Accountability Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in computer system. Ensures information source is appropriate. Updates and edits information in computer, ensuring that all fields are populated correctly and appropriately. Completes eligibility check and obtain benefits though electronic means or via phone contact with insurance carriers or other agencies. Contacts patients/families/physicians to obtain additional demographic/insurance information and update in computer system if needed to proceed with verification process. Interpret physicians' hand-carried orders to determine service needs and scans physician orders or verifies that complete and valid orders are on file for each patient. Obtains information and completes MSPQ and other payer-specific documents. Reviews and explains all registration forms prior to obtaining signatures from patient or appropriate patient representative. Explain benefits and request copay, deductible and coinsurance as applicable after developing an estimate applying allowable (based on payer). Identifies prearranged payment commitment and follows instructions as outlined by the financial clearance department. Completes registration checklist. Ensure that all monies collected are posted to the correct patient account and are secure or turned over to appropriate associates/cash posting specialists. Provides receipt of payment. Balances cash drawer at the end of each shift to ensure cash, checks and payments made by credit card are accounted for and balance transactions. Meets defined / established collection goals of the health system. Identifies patients in financial hardship and refer to Patient Financial Coordinators/Certified Application Counselors for charity/financial assistance. Refers to Cash Posting Specialists requiring payment plans. Responsible for maintaining knowledge of EMTALA regulations and following these regulations. Remains aware of state (IA) and federal laws in regard to registration processes. Ensures each patient's identification band is correct by asking the patient to review the information and initial the band and then assure it is securely fastened upon completion of this identification process. Ensures that medical necessity has been established when scheduled testing doesn't meet requirements or that the patient signs a waiver of non-covered service prior to testing. Notify patients of need for Advanced Beneficiary Notice (ABN) for Medicare. Documents on accounts using hospital account note with activity comments to ensure easy account follow-up. Identifies payer requirements for preauthorization. If preauthorization not in place, contact Financial Clearance Department. Performs follow up visits to patients in nursing areas, ER treatment room or clinical departments to obtain additional registration information, documents and/or signatures. Follow-up may be performed via phone if appropriate to the situation (making sure a witness is present, if necessary). Participates in performance improvement initiatives and demonstrates initiative to improve quality and customer services with a goal to exceed customer expectations. Instrumental in training new Patient Access staff. Supervise volunteers and interns. Thoroughly performs responsibilities of the kiosk Promotor role including but not limited to coordinating and assisting patients for use of the kiosks where applicable. Adhere to all confidentiality policies and procedures. Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner. Retrieves, files, photocopies or scans medical correspondence, reports and miscellaneous items, as requested. Integrates and demonstrates FOCUS values and Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of IH-DM. Balance team and individual responsibilities; be open and objective to other's views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests. Arranges or assists with patient transport as necessary. Answers phones and routes calls as necessary. Maintains physician not in system master file as instructed and assigned. Monitors and maintains multiple work queues as instructed and assigned. Monitor tracking system and print orders and transcribe and scan into computer system. Work or shifts at any campus (Marion ER) could be a possibility for Patient Access roles. Billing Functions Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate. Perform functions other than described due to extenuating circumstances. Other duties as assigned. Basic UPH Performance Criteria Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines. Demonstrates ability to meet business needs of department with regular, reliable attendance. Employee maintains current licenses and/or certifications required for the position. Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare. Completes all annual education and competency requirements within the calendar year. Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance. Qualifications High School Graduate or GED equivealent required Prior customer service experience Valid driver's license when driving any vehicle for work-related reasons Communication and computer skills