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Become A Patient Care Manager

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Working As A Patient Care Manager

  • Communicating with Supervisors, Peers, or Subordinates
  • Making Decisions and Solving Problems
  • Establishing and Maintaining Interpersonal Relationships
  • Evaluating Information to Determine Compliance with Standards
  • Developing and Building Teams
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Make Decisions

  • $64,000

    Average Salary

What Does A Patient Care Manager Do At Carle

* payroll, interviewing and hiring, disciplinary action, enforcing duties, and departmental policies.
* Development of effective and relevant staff and patient educational opportunities.
* Understanding of monitor audit results and the development of plans for performance improvement.
* Formulates, evaluates, and updated protocols and guidelines on a yearly basis.
* Assist with completion of the budget and obtain quotes for and request new equipment.
* Ensure that all equipment is inspected annualy and is needed.
* Essential Functions:
* N/A
* We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected

What Does A Patient Care Manager Do At Lucile Packard Children's Hospital Stanford

* The Bass Cancer Center for Childhood Cancer and Blood Diseases is a comprehensive patient care area that encompasses both inpatient and outpatient services.
* A 15 bed inpatient Hematology and Oncology unit.
* Patients are admitted with a new diagnosis of any type of cancer and readmitted for ongoing therapy and treatment of side effects.
* A 12 bed inpatient Stem Cell Transplant unit.
* Patients with metabolic and genetic disorders, in addition to patients with cancer, are admitted for allogeneic bone marrow, autologous bone marrow and stem cell transplants.
* Essential Functions
* Clinical Practice: Ensures the effective delivery of competent, compassionate, and efficient patient care by planning, organizing, and directing the nursing services of unit(s), including the assessment of patients, implementation of physicians' orders, treatment plans and medical procedures, administration of medication and record keeping of same as well as by monitoring and evaluating patient care processes and outcomes for the patient care unit(s); coordinates nursing activities with those of other services or disciplines.
* Demonstrates clinical competency in assigned specialty area role models nursing practice consistent with the organizational and department mission, vision and values.
* Communication: Communicates in a clear and effective manner to enhance team effectiveness, manage conflicts, engage employees and interdisciplinary colleagues in unit activities and performance changes.
* Collaborates with others within the unit and with all hospital departments and disciplines to enhance problem solving, decision making and performance improvement.
* Fiscal Accountability: Plans and forecasts the department budget by calculating required FTES, planning annual budgets, interpreting payroll and other key fiscal reports, projecting workload as well as monitoring and enhancing productivity.
* Performs variance analysis by interpreting financial performance and identifying key drivers.
* Identifies unit/capital budget needs in collaboration with physician and nursing colleagues
* Plans and implements staff scheduling, position controls and attendance control procedures.
* Human Resources: Directs the personnel management of the employees assigned to the department consistent with state and federal labor laws, collective bargaining agreements, and nursing service and hospital philosophy, goals and policy.
* Ensures that new staff is interviewed, hired, trained, oriented, precepted and evaluated.
* Prepares and conducts employee performance appraisals.
* Approves transfers, promotions and other decisions affecting employee pay and status.
* Participates in initiating and documenting disciplinary actions and responding to grievances.
* Leadership: Assumes twenty four (24) hour responsibility and accountability for the operation of the assigned patient care unit(s), service(s), staff, and facilities.
* Plans, organizes and directs short and long term departmental activities in accordance with hospital goals and accrediting organization standards.
* Provides leadership and direction for the staff in the patient care unit(s) while supporting and actualizing the goals of the department, division, service, and hospital.
* Functions as a resource to staff and interdisciplinary team members and interdepartmentally, consults on nursing care and professional nursing practice.
* Performance Improvement: Assumes responsibility for accessing and utilizing appropriate date in order to monitor unit operations.
* Accountable for achieving patient and staff satisfaction targets for the organization and unit of responsibility.
* Develops, implements and evaluates process improvement projects/process in order to continually monitor and improve patient care.
* Professional Development: Facilitates professional development and clinical growth of nursing staff through implementation and maintenance of unit specific competencies.
* Promotes and facilitates educational opportunities based on assessment of staff needs.
* Quality Management: Supports the quality framework, which includes both clinical and service quality indicators.
* Creates an environment of patient care that is safe, effective, patient centered, timely, efficient and equitable.
* Tertiary Hospital Nurse Manager
* The nurse manager shall direct the nursing administrative operation of the pediatric service(s)/department(s), and shall be:
* A registered nurse (R
* N.) licensed by the State of California holding a master's degree in nursing or
* A R.N. holding a bachelor's of science degree in nursing (BSN) and either a master's degree in a related field or certification in health care administration from a nationally recognized accrediting organization, and
* Have at least three years of clinical nursing experience of which two years shall be in pediatric clinical care.
* The nurse manager may be responsible for more than one pediatric service/department within the same physical building.
* The responsibilities of the nurse manager shall include at a minimum, personnel, fiscal and material management, and coordination of the quality improvement program for the pediatric service(s)/department(s).
* The nurse manager shall directly supervise the nurse supervisor(s) for the pediatric service(s)/department(s).
* The nurse manager shall have direct responsibility to the hospital administrative director of nursing or individual holding an equivalent position.
* Minimum Qualifications
* Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying

What Does A Patient Care Manager Do At LCMC Health

* Promotes excellence in customer service relations by acting as a liaison and effectively interacts with physicians, staff, patients, and families.
* Establishes and achieves unit goals, utilizing a participative approach.
* Assures implementation and evaluation of these goals.
* Quality: Assesses, plans, implements and evaluates the delivery of patient care and institutes proactive changes.
* Contributes to quality patient care through membership and active participation on department, medical and hospital committees.
* Complies with all Hospital and Departmental policies, procedures and programs.
* Schedules and assigns staff, considering experience and skill level to meet patient needs.
* People: Participates with staff in the development and implementation of standards of practice/care for designated unit(s).
* Develops and maintains a system for 24 hour operation of the unit through communication with staff, other managers, Administrative Supervisors, Staff coordinators, and Administration.
* Finance: Assists with implementing strategic plan to accurately forecast revenue, expenses and the capital budget in all departments.
* Participates in the preparation of annual operational, capital and personnel budgets.
* Monitors, evaluates and controls appropriate utilization of budgeted FTE's and operational expenses.
* Growth: Develops and implements a given strategic plan through reengineering and redesign of business processes and systems, including staffing and accurate billing to increase revenues and reduce costs.
* Contributes to quality patient care through membership and active participation on department, medical and hospital committees

What Does A Patient Care Manager Do At Stanford Health Care

* All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status or on the basis of disability.
* National recognition in 12 specialites.
* Watch our stories
* We have a culture of patient care first here, one that speaks to our mission and our values: to care, to educate, and to discover."
* Brian L
* Unit EducatorBSN, CMS RN
* Did you know?
* Stanford Health Care uses 196 solar panels, powering 17% of the hospital's electricity.
* In 2015, we had 17 dogs in our Pet Assisted Wellness (PAWS) Program.
* We're proud to work with 8 All-time Stanford Medicine Nobel Laureates.
* Stanford Health Care exhibits more than 1,592 original art pieces

What Does A Patient Care Manager Do At Unitedhealth Group

* Collaborates effectively with integrated care team (ICT) to establish an individualized plan of care for members; the interdisciplinary care team develops interventions to assist the member in meeting short and long term plan of care goals Serves as the clinical liaison with hospital, clinical and administrative staff as well as provides expertise for clinical authorizations for inpatient care.
* based on utilized evidenced-based criteria Performs concurrent and retrospective onsite or telephonic clinical reviews at the designated network or out of network facilities; documents medical necessity and appropriate level of care utilizing national recognized clinical guidelines Interacts and effectively communicates with facility staff, members and their families and/or designated representative to assess discharge needs and formulate discharge plan and provide health plan benefit information Stratifies and/or validates patient level of risk and communicates during transition process with the Integrated Care Team Provide assessments of physical, psycho-social and transition needs in settings not limited to the PCP office, hospital, or member’s home; develops interventions and processes to assist the member in meeting short and long term plan of care goals Manages assigned case load in an efficient and effective manner utilizing time management skills to facilitate the total work process directly monitoring assigned members Provides constructive information to minimize problems and increase customer satisfaction Seeks ways to improve job efficiency and makes appropriate suggestions following the appropriate chain of command Demonstrates knowledge of utilization management and care coordination processes and current standards of care as a foundation for transition planning activities Confers with physician advisors on a regular basis regarding inpatient cases and participates in department case rounds.
* Plans member transitions, with providers, patient and family Enters timely and accurate data into designated care management applications as needed to communicate patient needs and maintains audit scores of 90% or better on a monthly/quarterly basis Adheres to organizational and departmental policies and procedures and credentialed compliance Takes on-call assignment as directed Attends and Participates in integrated care team meetings as directed Problem solving by gathering and /or reviewing facts and selecting the best solution from identified alternatives; decision-making is usually based on prior practice or policy, with some interpretation; must apply individual reasoning to the solution of problems, devising or modifying processes and writing procedures as necessary Maintains current knowledge of health plan benefits and provider network including inclusions and exclusions in contract terms.
* With the assistance of the Managed Care/UM teams, guides physicians in their awareness of preferred contracts and providers and facilities Refers cases to Medical Director as appropriate for review or requests not meeting criteria or for complex case situations Participates in the development of appropriate QI processes, establishing and monitoring indicators Perform comprehensive assessments and document findings in a concise/comprehensive manner that is compliant with documentation requirements and Center for Medicare and Medicaid Services (CMS) regulations

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How To Become A Patient Care Manager

Most medical and health services managers have at least a bachelor’s degree before entering the field. However, master’s degrees are common and sometimes preferred by employers. Educational requirements vary by facility.


Medical and health services managers typically need at least a bachelor’s degree to enter the occupation. However, master’s degrees are common and sometimes preferred by employers. Graduate programs often last between 2 and 3 years and may include up to 1 year of supervised administrative experience in a hospital or healthcare consulting setting.

Prospective medical and health services managers typically have a degree in health administration, health management, nursing, public health administration, or business administration. Degrees that focus on both management and healthcare combine business-related courses with courses in medical terminology, hospital organization, and health information systems. For example, a degree in health administration or health information management often includes courses in health services management, accounting and budgeting, human resources administration, strategic planning, law and ethics, health economics, and health information systems.

Work Experience in a Related Occupation

Many employers require prospective medical and health services managers to have some work experience in either an administrative or a clinical role in a hospital or other healthcare facility. For example, nursing home administrators usually have years of experience working as a registered nurse.

Others may begin their careers as medical records and health information technicians, administrative assistants, or financial clerks within a healthcare office.

Important Qualities

Analytical skills. Medical and health services managers must understand and follow current regulations and adapt to new laws.

Communication skills. These managers must effectively communicate policies and procedures with other health professionals and ensure their staff’s compliance with new laws and regulations.

Detail oriented. Medical and health services managers must pay attention to detail. They might be required to organize and maintain scheduling and billing information for very large facilities, such as hospitals.

Interpersonal skills. Medical and health services managers discuss staffing problems and patient information with other professionals, such as physicians and health insurance representatives.

Leadership skills. These managers are often responsible for finding creative solutions to staffing or other administrative problems. They must hire, train, motivate, and lead staff.

Technical skills. Medical and health services managers must stay up to date with advances in healthcare technology and data analytics. For example, they may need to use coding and classification software and electronic health record (EHR) systems as their facility adopts these technologies.

Licenses, Certifications, and Registrations

All states require licensure for nursing home administrators; requirements vary by state. In most states, these administrators must have a bachelor’s degree, complete a state-approved training program, and pass a national licensing exam. Some states also require applicants to pass a state-specific exam; others may require applicants to have previous work experience in a healthcare facility. Some states also require licensure for administrators in assisted-living facilities. For information on specific state-by-state licensure requirements, visit the National Association of Long Term Care Administrator Boards.

A license is typically not required in other areas of medical and health services management. However, some positions may require applicants to have a registered nurse or social worker license.

Although certification is not required, some managers choose to become certified. Certification is available in many areas of practice. For example, the Professional Association of Health Care Office Management offers certification in medical management, the American Health Information Management Association offers health information management certification, and the American College of Health Care Administrators offers the Certified Nursing Home Administrator and Certified Assisted Living Administrator distinctions.


Medical and health services managers advance by moving into higher paying positions with more responsibility. Some health information managers, for example, can advance to become responsible for the entire hospital’s information systems. Other managers may advance to top executive positions within the organization.

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Patient Care Manager jobs

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Patient Care Manager Career Paths

Patient Care Manager

Patient Care Manager Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Italian

  • Portuguese

  • Bosnian

  • Serbian

  • Russian

  • Croatian

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Real Patient Care Manager Salaries

Job Title Company Location Start Date Salary
Assistant Patient Care Manager Stanford Hospital & Clinics Palo Alto, CA Aug 01, 2013 $154,918
Assistant Patient Care Manager Stanford Health Care Palo Alto, CA Jan 12, 2015 $131,372 -
Manager, Patient Care Srvs, Interventional Cardiol Beth Israel Medical Center New York, NY Feb 02, 2010 $104,000
Manager, Patient Care Srvs, Interventional Cardiol Beth Israel Medical Center New York, NY Feb 01, 2013 $103,933
Patient Care Manager Ability Works Rehab Services LLC Westmont, IL Sep 08, 2015 $75,000
Patient Care Manager Palacin Dental Group, P.A. Davie, FL Sep 08, 2014 $74,276
Patient Care Manager Palacin Dental Group, P.A. Davie, FL Sep 01, 2013 $69,351
Patient Care and Operations Manager Medinova Physicians PLLC New York, NY Nov 10, 2011 $68,871
Patient Care Manager Bruce W. Levin DMD and Joel Klasteld DDS PLLC New York, NY Oct 01, 2011 $66,784
Patient Care Manager Palacin Dental Group, P.A. Davie, FL Oct 01, 2012 $66,221
Patient Care Manager Ability Works Rehab Services LLC Plano, TX Sep 16, 2015 $63,000
Patient Care Manager Mirehab P.C. Farmington Hills, MI Jul 09, 2016 $60,500
Patient Care Manager Ebe Healthcare, LLC Columbus, OH Jul 25, 2010 $58,032
RN Patient Care Manager Ultimate Care Inc. Boca Raton, FL Dec 14, 2009 $57,393
RN Patient Care Manager Ultimate Care Inc. Boca Raton, FL Jan 04, 2010 $57,393
Patient Care Manager Middletown Medical PC Middletown, NY Sep 03, 2014 $54,000
Patient Care Manager Middletown Medical PC Middletown, NY Sep 24, 2013 $54,000

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Top Skills for A Patient Care Manager


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Top Patient Care Manager Skills

  1. Direct Patient Care
  2. Procedures
  3. Patient Access Department
You can check out examples of real life uses of top skills on resumes here:
  • Complete admissions; obtain physician orders, and provide direct patient care for hospice patients.
  • Serviced PAP equipment in accordance to manufacture recommendation and company policies and procedures.
  • Provided oversight of Patient Access Department, which included human resource, facility, operational, financial, and regulatory management.
  • Participated in the development and management of Financial Counselors.
  • Work as part of interdisciplinary team providing hospice care to patients and families with a variety of physical and behavioral conditions.

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