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What is a Patient Care Manager?

A patient care manager will set budgets and departmental goals, strategize to improve efficiency and quality of care. They oversee finances such as patient billing and fundraising, ensure the facility's compliance with laws and regulations and communicate effectively with departments and staff regularly.

Further duties include representing the organization to investors or governing boards; overseeing work schedules, supply, and budgets, and educating the community on important health topics; communicating policies and procedures with staff and representing the hospital or organization to the public; hiring, training, and motivating staff and coming up with creative solutions to problems regarding staffing and patient care.

A patient care manager should have the ability to understand and follow current policies and laws. They should stay informed of the latest advances in healthcare and have effective leadership skills to manage people and resources. They should also have excellent verbal and written communication skills, critical thinking that results in effective problem solving, innovative solutions to identified areas needing improvement, detail-oriented work habits, and strong organizational behaviors.

A bachelor's degree or a master's degree is required for this position. They earn an average salary of $66,457 per year, that's $31.96 per hour.

What Does a Patient Care Manager Do

There are certain skills that many patient care managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed analytical skills, interpersonal skills and leadership skills.

Learn more about what a Patient Care Manager does

How To Become a Patient Care Manager

If you're interested in becoming a patient care manager, one of the first things to consider is how much education you need. We've determined that 45.0% of patient care managers have a bachelor's degree. In terms of higher education levels, we found that 15.4% of patient care managers have master's degrees. Even though most patient care managers have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Patient Care Manager
Top Patient Care Manager Jobs Near You

Career Path For a Patient Care Manager

As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, a patient care manager can determine their career goals through the career progression. For example, they could start out with a role such as nursing director, progress to a title such as director of health services and then eventually end up with the title director of health services.

Patient Care Manager

Average Salary for a Patient Care Manager

Patient Care Managers in America make an average salary of $65,369 per year or $31 per hour. The top 10 percent makes over $117,000 per year, while the bottom 10 percent under $36,000 per year.
Average Patient Care Manager Salary
$65,369 Yearly
$31.43 hourly
See More Salary Information

What Am I Worth?

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Roles and Types of Patient Care Manager

The role of a patient care manager includes a wide range of responsibilities. These responsibilities can vary based on an individual's specific job, company, or industry.Here are some general patient care manager responsibilities:

  • Providing assistance for sunrise residents with activities of daily living attending to individual care needs
  • Customer expectations provide an atmosphere which enhances employee belief
  • Plans and implements the overall diagnostic imaging policies, procedures,

There are several types of patient care manager, including:

Nursing Director

Role:

Nursing is not only a rewarding career but one that can be creative too. Although the nursing profession has been around for quite some time, many do not know the career growth it offers, simply because of preconceived notions of nursing being a stagnant role.

However, recently, caretaking is an area where hospitals and governments are focusing on improving to provide better care, such as for the elderly people, leading to an increase in nursing roles.

The role of a nursing director is in overseeing the operations of a nursing team. Their duties involve tasks such as developing strategic nursing department plans, establishing patient care policies, facilitating the patient admission process, and managing the departmental budget. Besides that, they also help in coordinating the training of nursing staffs.

Employers require nursing directors have a minimum of a bachelor's degree. However, a master's degree is preferred. In addition, at least five years of relevant nursing experience needs to be demonstrated. This role earns, on average, $37 per hour and suits an individual who has excellent managerial and nursing skills.

  • Average Salary: $87,643
  • Degree: Associate Degree

Nurse Manager

Role:

Nurse managers function as a link between patient care and hospital administration. With both clinical expertise and leadership skills, they are responsible for supervising nursing staff in healthcare establishments, creating work schedules, and coordinating bedside care. They make decisions regarding the budget as well, promote or hire personnel, and perform other managerial duties.

Nurse managers are energetic and mission-driven professionals who have a huge capacity for empathy not only for patients but for staff members as well, while being able to keep clear emotional boundaries. Balancing on this thin line, they walk at least 5 miles every day, taking their almost two-millennia-old profession to the next level.

Demand for competent nurse managers is on the rise, as around 500,000 registered nurses are predicted to retire over the next ten years. As a nurse manager, you will make $79,725 per year on average, with salaries reaching up to $108,478 in higher paced intensive care units.

  • Average Salary: $83,684
  • Degree: Bachelor's Degree

Service Director

Role:

A Service Director designs customer service policies and develops working models to ensure his/her or her company a high-quality service. He/She or she will set objectives and create guidelines for the work and see to it that the quality standards of the service are met.

Service directors make sure that all equipment necessary to carry out excellent service is in place and functional. They install methods to measure the outcome of customer services, analyze metrics, and create reports to understand trends regarding successful and failing customer service processes. The objective of the reports is to inform management and come up with ways to improve, of course.

You need a Bachelor's degree and years of experience on the job in customer service to hold this position. You need to understand the wider market your industry is a part of, and you have to be able to motivate your people and act as a great leader.
  • Average Salary: $114,981
  • Degree: Bachelor's Degree
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States With The Most Patient Care Manager Jobs

Mouse over a state to see the number of active patient care manager jobs in each state. The darker areas on the map show where patient care managers earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of Patient Care Manager Jobs By State

RankStateNumber of JobsAverage Salary
1California4,809$92,049
2Texas3,246$51,591
3Illinois2,761$72,703
4Florida2,577$51,307
5New York2,185$81,671
6Ohio2,162$70,534
7North Carolina2,115$59,858
8Georgia2,009$57,842
9Michigan1,986$72,802
10Pennsylvania1,870$63,524
11Virginia1,677$72,219
12Arizona1,505$62,790
13Washington1,492$86,894
14Massachusetts1,465$88,704
15Minnesota1,309$68,546
16Missouri1,261$56,333
17New Jersey1,241$75,862
18Indiana1,187$69,599
19Maryland1,136$75,020
20Wisconsin1,111$68,907
21Colorado1,013$68,297
22Tennessee942$59,545
23South Carolina873$58,711
24Oregon839$90,877
25Iowa745$60,119
26Louisiana697$52,518
27Kentucky678$62,576
28Alabama657$53,990
29Connecticut588$75,273
30Oklahoma576$53,031
31Utah454$70,440
32Mississippi437$53,153
33Nevada436$79,156
34Kansas431$59,363
35Maine425$83,456
36New Mexico377$76,023
37Nebraska355$68,814
38New Hampshire344$83,216
39Delaware278$82,099
40Idaho270$67,350
41West Virginia261$79,123
42Arkansas247$61,783
43South Dakota229$66,030
44Montana213$65,284
45Rhode Island206$88,692
46North Dakota190$64,491
47Hawaii150$68,990
48Vermont131$69,753
49Alaska93$64,901
50Wyoming84$74,842

Patient Care Manager Education

Patient Care Manager Majors

Nursing
36.1 %
Social Work
12.3 %
Psychology
10.7 %

Patient Care Manager Degrees

Bachelors

45.0 %

Associate

19.6 %

Masters

15.4 %

Top Colleges for Patient Care Managers

1. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition

$55,584

Enrollment

10,764

2. University of Michigan - Ann Arbor

Ann Arbor, MI • Private

In-State Tuition

$15,262

Enrollment

30,079

3. University of Southern California

Los Angeles, CA • Private

In-State Tuition

$56,225

Enrollment

19,548

4. University of North Carolina at Chapel Hill

Chapel Hill, NC • Private

In-State Tuition

$8,987

Enrollment

18,946

5. SUNY Stony Brook

Stony Brook, NY • Private

In-State Tuition

$9,625

Enrollment

17,407

6. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition

$14,760

Enrollment

31,451

7. Stanford University

Stanford, CA • Private

In-State Tuition

$51,354

Enrollment

7,083

8. Duke University

Durham, NC • Private

In-State Tuition

$55,695

Enrollment

6,596

9. Columbia University in the City of New York

New York, NY • Private

In-State Tuition

$59,430

Enrollment

8,216

10. University of Connecticut

Storrs, CT • Private

In-State Tuition

$15,730

Enrollment

18,830

Top Skills For a Patient Care Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 15.1% of patient care managers listed home health on their resume, but soft skills such as analytical skills and interpersonal skills are important as well.

Choose From 10+ Customizable Patient Care Manager Resume templates

Zippia allows you to choose from different easy-to-use Patient Care Manager templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Patient Care Manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Patient Care Manager diversity

Patient Care Manager Gender Distribution

Female
Female
83%
Male
Male
17%

After extensive research and analysis, Zippia's data science team found that:

  • Among patient care managers, 82.9% of them are women, while 17.1% are men.

  • The most common race/ethnicity among patient care managers is White, which makes up 61.1% of all patient care managers.

  • The most common foreign language among patient care managers is Spanish at 68.7%.

Online Courses For Patient Care Manager That You May Like

Advertising Disclosure  

1. Transitions in Care from Survivorship to Hospice

coursera

This course should be taken after the Symptom Management course and continues building your primary palliative care skills – communication, psychosocial support, goals of care, and symptom management. You will explore transitions in care such as survivorship and hospice. You will learn how to create a survivorship care plan and how to best support a patient. The course also covers spiritual care and will teach you how to screen for spiritual distress. Finally, you will learn the requirements...

2. Essentials of Palliative Care

coursera

This course starts you on your journey of integrating primary palliative care into your daily lives. You will learn what palliative care is, how to communicate with patients, show empathy, and practice difficult conversations. You will learn how to screen for distress and provide psychosocial support. You will learn about goals of care and advance care planning and how to improve your success with having these conversations with patients. Finally, you will explore important cultural...

3. Providing Trauma-Informed Care

udemy
4.6
(1,132)

Exploring psychological trauma and how to provide care and compassion to trauma survivors...

Show More Online Courses For Patient Care Manager
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Best States For a Patient Care Manager

Some places are better than others when it comes to starting a career as a patient care manager. The best states for people in this position are California, Oregon, Massachusetts, and Rhode Island. Patient care managers make the most in California with an average salary of $92,049. Whereas in Oregon and Massachusetts, they would average $90,877 and $88,704, respectively. While patient care managers would only make an average of $88,692 in Rhode Island, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Maine

Total Patient Care Manager Jobs: 425
Highest 10% Earn:
$153,000
Location Quotient:
1.74

$83,456

Avg. Salary

View 425 Patient Care Manager Jobs In ME

2. Oregon

Total Patient Care Manager Jobs: 839
Highest 10% Earn:
$152,000
Location Quotient:
1.1

$90,877

Avg. Salary

View 839 Patient Care Manager Jobs In OR

3. Delaware

Total Patient Care Manager Jobs: 278
Highest 10% Earn:
$149,000
Location Quotient:
1.2

$82,099

Avg. Salary

View 278 Patient Care Manager Jobs In DE
Full List Of Best States For Patient Care Managers

How Do Patient Care Managers Rate Their Jobs?

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Top Patient Care Manager Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ patient care managers and discovered their number of patient care manager opportunities and average salary. Through our research, we concluded that Humana was the best, especially with an average salary of $82,391. Greenfield Senior Living follows up with an average salary of $31,550, and then comes Brandywine Senior Living with an average of $33,321. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a patient care manager. The employers include AmeriHealth Caritas, CareFirst BlueCross BlueShield, and Smartsheet

Most Common Employers For Patient Care Manager

RankCompanyAverage SalaryHourly RateJob Openings
1Cigna$83,060$39.9320
2Humana$82,391$39.61235
3CGS$80,794$38.8422
4Brighton Collectibles$72,147$34.6966
5Matrix Medical Network$71,358$34.3119
6Odyssey$62,794$30.1939
7Philadelphia Corporation for Aging$52,768$25.3733
8Bergen's Promise$52,607$25.2950
9Magellan Health$44,054$21.1847
10Ocean Partnership For Children$41,437$19.9219
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Patient Care Manager Videos

Top 5 Health Care Management Jobs

Becoming a Patient Care Manager FAQs

How Do I Become A Good Patient Care Manager?

To become a good patient care manager, you need to earn a college degree and relevant certification and develop superhuman communication, compassion, and resilience.

The first step to becoming a good patient care manager is to earn your degree. Most patient care managers have their degrees in nursing, social work, or psychology, though business is also common.

How Much Do Care Managers Earn?

Care managers earn $29.79 an hour, on average. That's $61,964 annually.

There is a great degree of variation between the highest and lowest paid care managers. Top earning care managers make in the low six-figures, while the entry-level average is just $38,000 annually.

What Qualifications Do I Need To Be A Care Manager?

The qualifications you need to be a care manager are a college degree, in addition to relevant work experience, financial expertise, and a variety of soft skills.

You need a college degree to be a care manager. Most care managers earn their bachelor's or master's degrees in nursing, social work, or psychology. It is possible to get hired in some roles with only an associate's degree.

Have more questions? See all answers to common executive management questions.

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Updated April 6, 2023