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Patient care manager skills for your resume and career

Updated January 8, 2025

3 min read

Quoted experts

Linda Galocy,

Linda Galocy

Below we've compiled a list of the most critical patient care manager skills. We ranked the top skills for patient care managers based on the percentage of resumes they appeared on. For example, 15.1% of patient care manager resumes contained home health as a skill. Continue reading to find out what skills a patient care manager needs to be successful in the workplace.

15 patient care manager skills for your resume and career

1. Home Health

Here's how patient care managers use home health:

Certified home health aide with experience in administering medication.
Prepare and monitor Infection Control Reports for Hospice and Home Health Quarterly and administer TB skin test to employees as needed.

2. Patients

Here's how patient care managers use patients:

Assessed patients having degenerative diseases, paralysis, occupational pain etc., and administered physical therapy to treat them effectively.
Collaborated with Coordinator and Director to provide input of patients progression/regression and suggested increase/decrease levels of care for residents.

3. Quality Care

Here's how patient care managers use quality care:

Collaborate with Surgical Services leadership to improve Quality Care.
Provided quality care, a safe-environment, and physical and emotional support to the residents in a respectful, friendly manner.

5. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how patient care managers use community resources:

Conducted telephonic assessments to identify appropriate community resources, make referrals and coordinate social services for Medicare and Medicaid recipients.
Supply telephonic post-hospitalization care coordination to patients, including explanation and reinforcement of discharge instructions and availability of community resources.

6. Substance Abuse

Here's how patient care managers use substance abuse:

Managed and reviewed utilization of mental health and substance abuse services provided in inpatient and intermediate care settings.
Provided telephonic clinical assessment referrals and certification of care for mental health and substance abuse authorizations.

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7. Resident Care

Here's how patient care managers use resident care:

Provided excellent resident care through participation of daily activities while maintaining positive attitude and being a team player
Planned, developed, organized, evaluated and directed implementation of facility's resident care policies.

8. Medication Administration

Here's how patient care managers use medication administration:

Perform random auditing of Medication Administration Records with focus on improving nursing documentation and maintaining accurate records.
Job responsibility/achievement: Assist residents with activities of daily living, medication administration.

9. Senior Care

Here's how patient care managers use senior care:

Assisted independent and dementia residents with activities of daily living in an 80-room senior care assisted living facility.
Provide care for seniors living with Alzheimer's/Dementia in Reminiscence Neighborhood of well- known senior care facility.

10. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how patient care managers use customer service:

Completed Rockefeller customer service training: Complaint Resolution; Realizing Customer Expectations; Customers Loyalty; Cultural Competency and Awareness
Provide consultation and customer service to individuals receiving developmental disability services, service providers, and other stakeholders.

11. Direct Patient Care

Here's how patient care managers use direct patient care:

Provided direct patient care to patients experiencing medical-surgical, pulmonary, and post-operative conditions.
Direct patient care including audiological testing and hearing instrument sales.

12. Medication Management

Here's how patient care managers use medication management:

Promote safe environment for clients to reduce preventable re-admissions and provide extensive education for chronic diseases, and medication management.
Care management of the terminally ill patients including medication management, family education and facility liaison.

13. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how patient care managers use mental health:

Case management of clients with mental health concerns Create and implement individualized treatment plans Create comprehensive assessments Connect clientele with various providers/services
Incorporated management system approach to environmental health, safety, security and communication activities, including third-party audits.

14. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how patient care managers use phone calls:

Assessed, planned, coordinated, and monitored the provision of services to program members via home visits and phone calls.
File, fax, answer large volume phone calls, coordinate meetings, and relevant office duties as required.

15. Primary Care

Here's how patient care managers use primary care:

Provided coverage for intake evaluations and primary care for the addiction medicine center for out-patients and in-patients including children.
Serve as primary care giver and medication distributor to residents with minimal needed assistance in an assisted living facility.

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What skills help Patient Care Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on patient care manager resumes?

Linda Galocy

Director and Assistant Dean, Clinical Associate Professor, Indiana University Northwest

Revenue Cycle Management, Data Analytics, Information Governance, Privacy and Security of health information.

What soft skills should all patient care managers possess?

Linda Galocy

Director and Assistant Dean, Clinical Associate Professor, Indiana University Northwest

Writing skills, communication, organization, the ability to multi-task, critical thinking skills.

What hard/technical skills are most important for patient care managers?

Linda Galocy

Director and Assistant Dean, Clinical Associate Professor, Indiana University Northwest

Technical skills are dependent on the job, but working with multiple types of software at one time is very common in the health information profession. Patient records are electronic. Therefore, the ability to learn and adapt to electronic health record systems is a must. In addition, supportive software is typically used in order to get the work done, such as an encoder, which allows a medical coder to assign codes to a patient record, a release of information system that is utilized for tracking requests for patient records from the time the request is received until it is complete. The ability for
+a health information professional to understand an entire process, such as the revenue cycle. There are many individuals involved in the process of obtaining payment for healthcare services rendered, and it is important for everyone to do their job, do it correctly, and when errors occur, work together to correct those errors.

Do you want to know more?

List of patient care manager skills to add to your resume

The most important skills for a patient care manager resume and required skills for a patient care manager to have include:

Home Health
Patients
Quality Care
Social Work
Community Resources
Substance Abuse
Resident Care
Medication Administration
Senior Care
Customer Service
Direct Patient Care
Medication Management
Mental Health
Phone Calls
Primary Care
Medical Necessity

Utilization Management
Medicaid
Care Coordination
Discharge Planning
PCP
Medical Care
Rehabilitation
Compassion
Good Judgment
Care Management
HIPAA
Crisis Intervention
Social Services
Utilization Review
Community Services
Patient Satisfaction

Meaningful Relationships
Community Agencies
InterQual
IV
Vital Signs
Patient Education
Memory Care
ISP
ADL
DME
Alzheimer
JCAHO
Physical Safety
Individual Care
Blood Pressure

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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