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What is a patient care representative and how to become one
A patient care representative acts as a liaison between patients and healthcare facilities. They ensure that patients receive the best possible care by answering questions about medical procedures, scheduling appointments, and addressing concerns. Patient care representatives collect patient information, verify insurance coverage, and communicate with doctors and nurses to ensure that patients receive appropriate treatment. They often work in hospitals, clinics, or other healthcare settings.
Avg. Salary $33,709
Avg. Salary $59,228
Growth rate -4%
Growth rate 0.3%
American Indian and Alaska Native 0.65%
Asian 6.33%
Black or African American 12.48%
Hispanic or Latino 20.29%
Unknown 5.08%
White 55.17%
Genderfemale 82.95%
male 17.05%
Age - 39American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 39Stress level is high
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
What are the pros and cons of being a patient care representative?
Pros
Opportunity to help people in need
Potential for career advancement within healthcare industry
Opportunity for continued learning and training
Competitive salary and benefits packages
Consistent work schedules and potential for flexible hours
Cons
High stress environment
High volume of administrative tasks and paperwork
Limited autonomy in decision-making regarding patient care
Challenging work-life balance, particularly in high-pressure situations
Required adherence to strict healthcare regulations and policies
Patient care representative career paths
Key steps to become a patient care representative
Explore patient care representative education requirements
Start to develop specific patient care representative skills
Skills Percentages Patients 25.49% Patient Care 12.61% Home Health 7.09% Cash Management 5.44% Phone Calls 4.43% Complete relevant patient care representative training and internships
Accountants spend an average of 1-3 months on post-employment, on-the-job training. New patient care representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a patient care representative based on U.S. Bureau of Labor Statistics data and data from real patient care representative resumes.Research patient care representative duties and responsibilities
- Manage cash and co-payments accurately and discharge patients providing them with proper medical notes and information before exiting.
- Verify insurance, Medicaid, Medicare, register patients, and code proper ICD-9 and CPT codes on encounters.
- Utilize medical terminology, CPT, HCPC and ICD-9 and patient information into new authorizations.
- Interview patients to gather information pertinent to their Medicaid application.
Prepare your patient care representative resume
When your background is strong enough, you can start writing your patient care representative resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a patient care representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable patient care representative resume templates
Build a professional patient care representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your patient care representative resume.
Apply for patient care representative jobs
Now it's time to start searching for a patient care representative job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first patient care representative job
Are you a patient care representative?
Share your story for a free salary report.
Average patient care representative salary
The average patient care representative salary in the United States is $33,709 per year or $16 per hour. Patient care representative salaries range between $27,000 and $41,000 per year.
What am I worth?
How do patient care representatives rate their job?
Patient care representative reviews
Putting that patient/customet first and directing (directions) that person to their Doctors office and setting or cancelling their appointments, just helping people.
There's nothing to dislike.
Gaining valued insurance knowledge and expertise.
Limited opportunity for an advanced position supervisor leading to manager.
Talking to people work on the computer.
Updated January 8, 2025
