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Become A Patient Care Representative

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Working As A Patient Care Representative

  • Documenting/Recording Information
  • Performing for or Working Directly with the Public
  • Getting Information
  • Assisting and Caring for Others
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • $37,190

    Average Salary

What Does A Patient Care Representative Do At Humana

* Oversees the work of other Patient Care Representatives.
* Acts as a go to person and assist with questions or escalated issues
* Oversee the flow of the front office with regards to patient wait time and patient experience.
* Assist Medical Center Manager with daily administrative functions.
* Effectively trains and guides new Patient Care Representatives,
* Willing and able to perform the duties of a Patient Care Representative when needed.
* Other duties as assigned based on business need
* High School graduate or equivalent
* years of experience in a medical office environment
* Demonstrated excellent customer service and communication skills
* This role is considered patient facing and is part of Humana’s Tuberculosis screening program.
* If selected for this role, you will be required to be screened for TB

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How To Become A Patient Care Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.


Customer service representatives typically need a high school diploma.


Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Patient Care Representative jobs

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Patient Care Representative Career Paths

Patient Care Representative
Home Health Aid Customer Care Representative Billing Specialist
Accounts Receivable Manager
6 Yearsyrs
Patient Care Coordinator Nursing Director
Administrative Director
8 Yearsyrs
Home Health Aid Unit Secretary Office Manager
Administrative Manager
6 Yearsyrs
Office Manager Billing Specialist
Billing Manager
7 Yearsyrs
Account Manager Human Resources Coordinator Business Office Manager
Business Office Director
8 Yearsyrs
Patient Service Representative Billing Specialist
Business Office Manager
8 Yearsyrs
Billing Specialist Specialist Case Manager
Career Manager
6 Yearsyrs
Patient Service Representative Patient Care Coordinator Nursing Director
Clinical Director
9 Yearsyrs
Office Manager Registered Nurse Staff Nurse
Clinical Manager
8 Yearsyrs
Billing Specialist Home Health Aid Unit Secretary
Office Manager
5 Yearsyrs
Registered Nurse Staff Nurse
Patient Care Manager
9 Yearsyrs
Registered Nurse Registered Nurse Case Manager Patient Care Manager
Patient Relations Director
10 Yearsyrs
Patient Access Representative Registered Nurse Nurse Manager
Patient Services Manager
8 Yearsyrs
Patient Care Coordinator Office Administrator Practice Manager
Practice Administrator
10 Yearsyrs
Case Manager Assistant Director Office Manager
Practice Manager
9 Yearsyrs
Account Manager Business Manager Billing Manager
Revenue Manager
8 Yearsyrs
Patient Access Representative Finance Service Representative Customer Care Representative
Senior Representative
5 Yearsyrs
Licensed Practical Nurse Staff Nurse Case Manager
Service Director
9 Yearsyrs
Case Manager Operations Manager Equipment Operator
Service Supervisor
6 Yearsyrs
Licensed Practical Nurse Instructor Operations Manager
Site Manager
7 Yearsyrs
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Patient Care Representative Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Portuguese

  • Russian

  • Arabic

  • Icelandic

  • Chinese

  • Mandarin

  • Catalan

  • German

  • Greek

  • Tagalog

  • Dutch

  • Polish

  • Korean

  • Cantonese

  • Italian

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Patient Care Representative

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Patient Care Representative Education

Patient Care Representative

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Top Skills for A Patient Care Representative


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Top Patient Care Representative Skills

  1. Customer Service
  2. Electronic Medical Records
  3. Patient Care
You can check out examples of real life uses of top skills on resumes here:
  • Provide excellent customer service to patients and their representation
  • Posted confidential patient test results in online database for physician and patient retrieval within Electronic Medical Records system.
  • Coordinated patient care for busy Internal Medicine department.
  • Processed patient appointment scheduling requests.
  • Worked with sensitive patient information.

Top Patient Care Representative Employers

Patient Care Representative Videos

Top 5 High Paying Medical Careers in 2014.