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Become A Patient Care Representative

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Working As A Patient Care Representative

  • Documenting/Recording Information
  • Performing for or Working Directly with the Public
  • Getting Information
  • Assisting and Caring for Others
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • $37,190

    Average Salary

What Does A Patient Care Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Patient Care Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Patient Care Representative jobs

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Patient Care Representative Career Paths

Patient Care Representative
Home Health Aid Customer Care Representative Billing Specialist
Accounts Receivable Manager
6 Yearsyrs
Patient Care Coordinator Nursing Director
Administrative Director
8 Yearsyrs
Home Health Aid Unit Secretary Office Manager
Administrative Manager
6 Yearsyrs
Office Manager Billing Specialist
Billing Manager
7 Yearsyrs
Account Manager Human Resources Coordinator Business Office Manager
Business Office Director
8 Yearsyrs
Patient Service Representative Billing Specialist
Business Office Manager
8 Yearsyrs
Billing Specialist Specialist Case Manager
Career Manager
6 Yearsyrs
Patient Service Representative Patient Care Coordinator Nursing Director
Clinical Director
9 Yearsyrs
Office Manager Registered Nurse Staff Nurse
Clinical Manager
8 Yearsyrs
Billing Specialist Home Health Aid Unit Secretary
Office Manager
5 Yearsyrs
Registered Nurse Staff Nurse
Patient Care Manager
9 Yearsyrs
Registered Nurse Registered Nurse Case Manager Patient Care Manager
Patient Relations Director
10 Yearsyrs
Patient Access Representative Registered Nurse Nurse Manager
Patient Services Manager
8 Yearsyrs
Patient Care Coordinator Office Administrator Practice Manager
Practice Administrator
10 Yearsyrs
Case Manager Assistant Director Office Manager
Practice Manager
9 Yearsyrs
Account Manager Business Manager Billing Manager
Revenue Manager
8 Yearsyrs
Patient Access Representative Finance Service Representative Customer Care Representative
Senior Representative
5 Yearsyrs
Licensed Practical Nurse Staff Nurse Case Manager
Service Director
9 Yearsyrs
Case Manager Operations Manager Equipment Operator
Service Supervisor
6 Yearsyrs
Licensed Practical Nurse Instructor Operations Manager
Site Manager
7 Yearsyrs
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Average Length of Employment
Patient Registrar 2.5 years
Scheduler 2.4 years
Patient Liaison 2.3 years
Patient Advocate 2.3 years
Representative 2.1 years
Medical Scheduler 2.0 years
Medical Internship 0.7 years
Top Employers Before
Cashier 6.3%
Internship 3.9%
Manager 2.4%
Server 2.3%
Top Employers After
Cashier 4.6%
Internship 2.6%
Server 2.6%

Patient Care Representative Demographics

Gender

Female

82.1%

Male

16.0%

Unknown

1.9%
Ethnicity

White

80.6%

Hispanic or Latino

11.0%

Asian

6.5%

Unknown

1.5%

Black or African American

0.5%
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Languages Spoken

Spanish

54.4%

French

8.8%

Portuguese

5.3%

Russian

5.3%

Arabic

5.3%

Icelandic

1.8%

Chinese

1.8%

Mandarin

1.8%

Catalan

1.8%

German

1.8%

Greek

1.8%

Tagalog

1.8%

Dutch

1.8%

Polish

1.8%

Korean

1.8%

Cantonese

1.8%

Italian

1.8%
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Patient Care Representative Education

Schools

University of Phoenix

17.3%

Ashford University

7.5%

Southeastern Louisiana University

6.0%

Middle Tennessee State University

5.3%

University of Mississippi

5.3%

Strayer University

5.3%

Virginia Commonwealth University

4.5%

Keiser University

4.5%

University of Memphis

4.5%

Louisiana Tech University

4.5%

Delgado Community College

3.8%

Louisiana State University and A&M College

3.8%

Northern Arizona University

3.8%

South University

3.8%

Kaplan University

3.8%

Medical Career Institute

3.8%

Western Michigan University

3.8%

College of Saint Scholastica

3.0%

Bristol Community College

3.0%

Palm Beach State College

3.0%
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Majors

Business

23.3%

Health Care Administration

11.1%

Medical Assisting Services

10.5%

Nursing

9.0%

General Studies

4.8%

Psychology

3.9%

Criminal Justice

3.7%

Communication

3.5%

Medical Technician

3.1%

Social Work

2.9%

Management

2.9%

Health Sciences And Services

2.9%

Pharmacy

2.8%

Biology

2.6%

Nursing Assistants

2.5%

Marketing

2.5%

Education

2.2%

Liberal Arts

2.2%

Kinesiology

1.9%

Human Resources Management

1.9%
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Degrees

Bachelors

32.0%

Other

31.1%

Associate

15.8%

Masters

10.2%

Certificate

6.0%

Diploma

2.9%

License

1.0%

Doctorate

1.0%
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Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills for A Patient Care Representative

CustomerServiceElectronicMedicalRecordsPatientCareAppointmentSchedulingPatientInformationInsuranceCompaniesInsuranceInformationHospitalStaffDataEntryPhoneCallsPatientAppointmentsMedicalHistoryInsuranceVerificationPatientChartsNewPatientsFrontDeskEmergencyHipaaHippaPatientRecords

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Top Patient Care Representative Skills

  1. Customer Service
  2. Electronic Medical Records
  3. Patient Care
You can check out examples of real life uses of top skills on resumes here:
  • Provide excellent customer service to patients and their representation
  • Posted confidential patient test results in online database for physician and patient retrieval within Electronic Medical Records system.
  • Coordinated patient care for busy Internal Medicine department.
  • Processed patient appointment scheduling requests.
  • Worked with sensitive patient information.

Patient Care Representative Videos

Top 5 High Paying Medical Careers in 2014.

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