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Become A Patient Care Representative

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Working As A Patient Care Representative

  • Documenting/Recording Information
  • Performing for or Working Directly with the Public
  • Getting Information
  • Assisting and Caring for Others
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • $59,397

    Average Salary

What Does A Patient Care Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Patient Care Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Do you work as a Patient Care Representative?

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Patient Care Representative Videos

Top 5 High Paying Medical Careers in 2014.

Patient Care Representative Jobs

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Patient Care Representative Career Paths

Patient Care Representative
Patient Service Representative Billing Specialist Accounts Receivable Specialist
Accounts Receivable Manager
6 Yearsyrs
Account Representative Sales Manager Office Manager
Business Office Manager
8 Yearsyrs
Licensed Practical Nurse Staff Nurse
Clinical Manager
8 Yearsyrs
Patient Care Coordinator Nursing Director Clinical Manager
Clinical Operations Manager
10 Yearsyrs
Home Health Aid Licensed Practical Nurse Staff Nurse
Clinical Services Director
11 Yearsyrs
Referral Coordinator Front Office Coordinator Insurance Coordinator
Dental Office Manager
5 Yearsyrs
Patient Care Coordinator Patient Care Manager Director Of Social Services
Director Of Admissions And Marketing
7 Yearsyrs
Account Manager Analyst Case Manager
Director Of Case Management
11 Yearsyrs
Patient Service Representative Patient Care Coordinator Nursing Director
Director Of Health Services
10 Yearsyrs
Home Health Aid Staff Nurse Physician
Medical Director
9 Yearsyrs
Referral Coordinator Billing Specialist Medical Transcriptionist
Medical Office Manager
5 Yearsyrs
Account Manager Account Executive Office Manager
Office Manager Of Human Resources
7 Yearsyrs
Patient Access Representative Supervisor, Patient Access
Patient Account Manager
7 Yearsyrs
Licensed Practical Nurse Nurse Staff Nurse
Patient Care Manager
6 Yearsyrs
Service Representative Patient Access Representative Patient Account Manager
Patient Relations Director
10 Yearsyrs
Service Representative Service Technician Service Supervisor
Patient Services Manager
8 Yearsyrs
Account Representative Account Executive Office Manager
Practice Manager
9 Yearsyrs
Patient Access Representative Accounts Receivable Specialist Billing Manager
Revenue Manager
8 Yearsyrs
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Do you work as a Patient Care Representative?

Help others decide if this is a good career for them

Average Length of Employment
Patient Liaison 2.3 years
Patient Advocate 2.2 years
Top Careers Before Patient Care Representative
Cashier 6.6%
Internship 4.2%
Teller 3.8%
Manager 2.9%
Server 2.3%
Top Careers After Patient Care Representative
Cashier 5.4%
Teller 3.1%
Internship 2.9%
Server 2.7%

Do you work as a Patient Care Representative?

Patient Care Representative Demographics

Gender

Female

81.2%

Male

17.0%

Unknown

1.8%
Ethnicity

White

62.2%

Hispanic or Latino

14.8%

Black or African American

12.7%

Asian

7.0%

Unknown

3.3%
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Foreign Languages Spoken

Spanish

55.9%

French

8.5%

Portuguese

5.1%

Russian

5.1%

Arabic

3.4%

Icelandic

1.7%

Chinese

1.7%

Mandarin

1.7%

Vietnamese

1.7%

German

1.7%

Greek

1.7%

Catalan

1.7%

Tagalog

1.7%

Dutch

1.7%

Polish

1.7%

Korean

1.7%

Cantonese

1.7%

Italian

1.7%
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Patient Care Representative Education

Schools

University of Phoenix

18.3%

Ashford University

7.6%

Southeastern Louisiana University

6.1%

Middle Tennessee State University

5.3%

Strayer University

5.3%

University of Mississippi

4.6%

Keiser University

4.6%

University of Memphis

4.6%

Louisiana Tech University

4.6%

Virginia Commonwealth University

3.8%

Delgado Community College

3.8%

Louisiana State University and A&M College

3.8%

Northern Arizona University

3.8%

Kaplan University

3.8%

Medical Career Institute

3.8%

Western Michigan University

3.8%

College of Saint Scholastica

3.1%

Bristol Community College

3.1%

Houston Community College

3.1%

Palm Beach State College

3.1%
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Majors

Business

24.0%

Health Care Administration

11.6%

Medical Assisting Services

9.3%

Nursing

8.4%

General Studies

4.7%

Psychology

4.5%

Communication

3.9%

Criminal Justice

3.6%

Medical Technician

3.3%

Management

2.9%

Health Sciences And Services

2.8%

Marketing

2.8%

Social Work

2.6%

Pharmacy

2.6%

Biology

2.5%

Education

2.2%

Liberal Arts

2.2%

Nursing Assistants

2.2%

Kinesiology

2.0%

Human Resources Management

2.0%
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Degrees

Bachelors

33.1%

Other

30.9%

Associate

15.4%

Masters

10.1%

Certificate

6.0%

Diploma

2.9%

Doctorate

0.9%

License

0.7%
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Patient Care Representative Videos

Top 5 High Paying Medical Careers in 2014.

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Top Skills for A Patient Care Representative

  1. Insurance Companies
  2. Patient Information
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Consult with insurance companies to verify member's eligibility, benefits and authorizations for durable medical equipment.
  • Cooperated and coordinated with other medical department for exchange of patient information for billing purposes.
  • Address problems and questions to department directors resulting in improving patient satisfaction and striving to achieve customer service excellence.
  • Posted confidential patient test results in online database for physician and patient retrieval within Electronic Medical Records system.
  • Developed talent through coaching, mentoring and ride-outs with responsibility for educating patient care representatives on the corporate culture.

How Would You Rate Working As a Patient Care Representative?

Are you working as a Patient Care Representative? Help us rate Patient Care Representative as a Career.

Top Patient Care Representative Employers

Jobs From Top Patient Care Representative Employers

Patient Care Representative Videos

Top 5 High Paying Medical Careers in 2014.

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