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Become A Patient Care Specialist

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Working As A Patient Care Specialist

  • Documenting/Recording Information
  • Performing for or Working Directly with the Public
  • Getting Information
  • Assisting and Caring for Others
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • $36,000

    Average Salary

What Does A Patient Care Specialist Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Patient Care Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Patient Care Specialist Jobs

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Patient Care Specialist Career Paths

Patient Care Specialist
Certified Nursing Assistant Registered Nurse Registered Nurse Supervisor
Nursing Director
9 Yearsyrs
Certified Nursing Assistant Team Leader Office Manager
Practice Manager
9 Yearsyrs
Certified Nursing Assistant Staff Nurse Registered Nurse Supervisor
Nurse Manager
9 Yearsyrs
Registered Nurse Team Leader Office Manager
Business Office Manager
7 Yearsyrs
Registered Nurse Registered Nurse Supervisor Case Manager
Director Of Social Services
6 Yearsyrs
Billing Specialist Team Leader Office Manager
Billing Manager
7 Yearsyrs
Billing Specialist Accounts Receivable Specialist Accounts Receivable Supervisor
Accounts Receivable Manager
6 Yearsyrs
Billing Specialist Executive Assistant Case Manager
Medical Case Manager
8 Yearsyrs
Patient Care Coordinator Case Manager
Patient Care Manager
5 Yearsyrs
Patient Care Coordinator Registered Nurse Case Manager
Clinical Manager
8 Yearsyrs
Patient Care Coordinator Registered Nurse Case Manager Clinical Supervisor
Clinical Director
9 Yearsyrs
Staff Nurse Administrator Customer Service Manager
Call Center Manager
6 Yearsyrs
Staff Nurse Program Coordinator Executive Assistant
Office Manager Of Human Resources
6 Yearsyrs
Licensed Practical Nurse Senior Technician Specialist Nursing Director
Managed Care Director
9 Yearsyrs
Licensed Practical Nurse Physician Medical Coder
Billing Office Manager
6 Yearsyrs
Licensed Practical Nurse Senior Technician Specialist Director Of Social Services
Director Of Admissions And Marketing
7 Yearsyrs
Patient Service Representative Medical Coder Billing Manager
Revenue Manager
8 Yearsyrs
Patient Service Representative Administrator Nurse Manager
Patient Relations Director
10 Yearsyrs
Patient Service Representative Medical Coder Billing Supervisor
Patient Account Manager
7 Yearsyrs
Specialist Customer Service Supervisor Service Supervisor
Patient Services Manager
7 Yearsyrs
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Do you work as a Patient Care Specialist?

Help others decide if this is a good career for them

Average Length of Employment
Patient Registrar 2.8 years
Patient Liaison 2.4 years
Top Careers Before Patient Care Specialist
Cashier 10.3%
Internship 4.6%
Server 3.3%
Secretary 2.1%
Manager 2.1%
Top Careers After Patient Care Specialist
Cashier 6.8%
Specialist 3.1%

Do you work as a Patient Care Specialist?

Patient Care Specialist Demographics

Gender

Female

69.1%

Male

17.1%

Unknown

13.8%
Ethnicity

White

61.1%

Hispanic or Latino

17.7%

Black or African American

11.9%

Asian

6.0%

Unknown

3.3%
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Foreign Languages Spoken

Spanish

75.3%

French

3.9%

Portuguese

2.6%

Tagalog

2.6%

Mandarin

2.6%

Bulgarian

1.3%

Hindi

1.3%

Chinese

1.3%

Somali

1.3%

Japanese

1.3%

Russian

1.3%

Armenian

1.3%

Thai

1.3%

Korean

1.3%

Italian

1.3%
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Patient Care Specialist Education

Schools

University of Phoenix

20.6%

University of Alabama at Birmingham

7.9%

Everest Institute

5.5%

Valencia College

5.5%

Grand Canyon University

4.8%

Amarillo College

4.8%

Arizona State University

4.5%

Jefferson State Community College

4.5%

Boise State University

4.5%

University of Alabama

4.1%

Tennessee State University

4.1%

Kaplan University

4.1%

Temple University

3.8%

West Texas A&M University

3.4%

University of Central Florida

3.4%

Baker College

3.1%

Ross Medical Education Center

3.1%

Walden University

2.7%

Bucks County Community College

2.7%

Strayer University

2.7%
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Majors

Business

17.5%

Nursing

16.7%

Health Care Administration

11.5%

Medical Assisting Services

9.6%

Psychology

6.7%

General Studies

5.0%

Communication

3.0%

Criminal Justice

3.0%

Medical Technician

3.0%

Pharmacy

2.9%

Education

2.6%

Biology

2.4%

Management

2.2%

Liberal Arts

2.2%

Sociology

2.2%

Health Sciences And Services

2.1%

Social Work

1.9%

Accounting

1.9%

Marketing

1.8%

Public Health

1.7%
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Degrees

Bachelors

31.3%

Other

30.4%

Associate

17.9%

Masters

9.0%

Certificate

6.1%

Diploma

3.7%

License

1.0%

Doctorate

0.7%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$36,000
View Detailed Salary Report
$25,000
Min 10%
$36,000
Median 50%
$36,000
Median 50%
$36,000
Median 50%
$36,000
Median 50%
$36,000
Median 50%
$36,000
Median 50%
$36,000
Median 50%
$53,000
Max 90%
Best Paying Company
Abiomed
Highest Paying City
Allentown, PA
Highest Paying State
New Jersey
Avg Experience Level
2.2 years
How much does a Patient Care Specialist make at top companies?
The national average salary for a Patient Care Specialist in the United States is $36,901 per year or $18 per hour. Those in the bottom 10 percent make under $25,000 a year, and the top 10 percent make over $53,000.

How Would You Rate The Salary Of a Patient Care Specialist?

Have you worked as a Patient Care Specialist? Help other job seekers by rating your experience as a Patient Care Specialist.

Top Skills for A Patient Care Specialist

  1. Patient Care
  2. Insurance Companies
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Enhanced patient care and administrative controls through inventory.
  • Contacted insurance companies online and over the phone to verify insurance coverage and eligibility for patients.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Provided outstanding customer service over the phone and accurately documented phone calls.
  • Performed unit clerk duties to include inputting physician orders into electronic medical records system and greeting visitors.

How Would You Rate Working As a Patient Care Specialist?

Are you working as a Patient Care Specialist? Help us rate Patient Care Specialist as a Career.

Top Patient Care Specialist Employers

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Jobs From Top Patient Care Specialist Employers

Patient Care Specialist Videos

Patient NDEs in the ICU. Laurin Bellg, critical care physician, at TMI Professional Seminar 2014

Work from Home Medical Billing, Advice, and More!

A Day in the Life of Intensive Care

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