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Become A Patient Care Specialist

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Working As A Patient Care Specialist

  • Documenting/Recording Information
  • Performing for or Working Directly with the Public
  • Getting Information
  • Assisting and Caring for Others
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • $37,190

    Average Salary

What Does A Patient Care Specialist Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Patient Care Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Patient Care Specialist jobs

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Patient Care Specialist Career Paths

Patient Care Specialist
Patient Care Coordinator Office Administrator Accounts Receivable Specialist
Accounts Receivable Manager
6 Yearsyrs
Emergency Medical Technician Office Manager Billing Specialist
Billing Manager
7 Yearsyrs
Service Coordinator Human Resources Coordinator Business Office Manager
Business Office Director
8 Yearsyrs
Specialist Account Manager Billing Specialist
Business Office Manager
8 Yearsyrs
Registered Nurse Nurse Case Manager
Career Manager
6 Yearsyrs
Licensed Practical Nurse Case Manager Therapist
Clinical Director
9 Yearsyrs
Registered Nurse Staff Nurse
Clinical Manager
8 Yearsyrs
Direct Support Professional Case Manager Clinical Manager
Clinical Operations Manager
10 Yearsyrs
Service Coordinator Program Coordinator Assistant Director
Director Of Admissions
7 Yearsyrs
Specialist Licensed Practical Nurse Physician
Medical Director
9 Yearsyrs
Billing Specialist Home Health Aid Unit Secretary
Office Manager
5 Yearsyrs
Patient Care Coordinator Nurse Manager Registered Nurse Case Manager
Patient Care Manager
9 Yearsyrs
Patient Access Representative Patient Care Manager
Patient Relations Director
10 Yearsyrs
Patient Access Representative Finance Service Representative Service Supervisor
Patient Services Manager
8 Yearsyrs
Direct Support Professional Program Coordinator Business Manager
Practice Administrator
10 Yearsyrs
Licensed Practical Nurse MD Office Manager
Practice Manager
9 Yearsyrs
Account Manager Billing Specialist Billing Manager
Revenue Manager
8 Yearsyrs
Account Manager Sales Consultant Senior Sales Representative
Senior Representative
5 Yearsyrs
Emergency Medical Technician Correction Officer Equipment Operator
Service Supervisor
6 Yearsyrs
Billing Specialist Specialist Operations Manager
Site Manager
7 Yearsyrs
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Average Length of Employment
Scheduler 2.4 years
Patient Advocate 2.3 years
Patient Liaison 2.3 years
Foot Specialist 1.6 years
Top Employers Before
Cashier 8.7%
Internship 4.6%
Server 3.1%
Top Employers After
Cashier 3.4%
Internship 2.5%
Specialist 2.5%
Supervisor 2.5%

Patient Care Specialist Demographics

Gender

Female

79.8%

Male

18.2%

Unknown

2.0%
Ethnicity

White

78.1%

Hispanic or Latino

13.2%

Asian

6.2%

Unknown

1.7%

Black or African American

0.7%
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Languages Spoken

Spanish

78.6%

French

5.4%

Vietnamese

3.6%

Polish

3.6%

Italian

3.6%

Bulgarian

1.8%

Somali

1.8%

Russian

1.8%
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Patient Care Specialist Education

Schools

University of Phoenix

19.8%

Tennessee State University

6.2%

Grand Canyon University

6.2%

University of Alabama

5.6%

Everest Institute

5.6%

University of Alabama at Birmingham

5.6%

Temple University

4.3%

University of Central Florida

4.3%

Liberty University

4.3%

Boise State University

3.7%

Walden University

3.7%

Eastern Michigan University

3.7%

Eastern Kentucky University

3.7%

Strayer University

3.7%

Kaplan University

3.7%

Amarillo College

3.7%

Valencia College

3.1%

Auburn University

3.1%

Jefferson State Community College

3.1%

Delgado Community College

3.1%
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Majors

Nursing

19.5%

Business

14.2%

Health Care Administration

10.4%

Medical Assisting Services

9.1%

Psychology

6.9%

General Studies

4.5%

Criminal Justice

3.9%

Medical Technician

3.8%

Education

3.0%

Nursing Assistants

2.9%

Pharmacy

2.9%

Social Work

2.8%

Communication

2.8%

Health Sciences And Services

2.1%

Public Health

1.9%

Liberal Arts

1.9%

Biology

1.9%

Sociology

1.9%

Management

1.8%

Marketing

1.6%
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Degrees

Other

31.1%

Bachelors

29.9%

Associate

16.4%

Masters

10.3%

Certificate

7.3%

Diploma

3.1%

License

1.0%

Doctorate

0.8%
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Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills for A Patient Care Specialist

DirectPatientCareOutstandingCustomerServiceClinicalStaffVitalSignsAppointmentSchedulingMedicalRecordsInsuranceInformationInsuranceCompaniesPhoneCallsPharmacyPatientInformationOutboundCallsDataEntryPersonalCareInsuranceVerificationHipaaMedicalHistoryEmergencyHippaADL

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Top Patient Care Specialist Skills

  1. Direct Patient Care
  2. Outstanding Customer Service
  3. Clinical Staff
You can check out examples of real life uses of top skills on resumes here:
  • Provided light housekeeping, food preparation, performed direct patient care including vitals, CPR, and First Aid;.
  • Ensured safe pick up and drop off while maintaining and providing outstanding customer service.
  • Refer patients to internal clinical staff for additional support when needed.
  • Measure and record patient vital signs.
  • Answer multiple phone lines, including appointment scheduling for several doctors and diagnostics services.

Top Patient Care Specialist Employers

Patient Care Specialist Videos

Patient NDEs in the ICU. Laurin Bellg, critical care physician, at TMI Professional Seminar 2014

Work from Home Medical Billing, Advice, and More!

A Day in the Life of Intensive Care

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