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Become A Patient Care Specialist

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Working As A Patient Care Specialist

  • Documenting/Recording Information
  • Performing for or Working Directly with the Public
  • Getting Information
  • Assisting and Caring for Others
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • $37,190

    Average Salary

What Does A Patient Care Specialist Do At CVS Health

* Schedules patient’s deliveries and addresses allpatient needs in one phone call with positive and caring attitude
* Ensures proper follow-ups are initiated sopatient’s therapy is not disrupted
* Ensures individualized goals are met
* Ensures the highest quality of care is providedand is in compliance with federal, state, and local regulatory requirements andestablished departmental policies and procedures
* Arranges for funding programs if necessary
* Ensures the highest quality of care is providedand is in compliance with federal, state, and local regulatory requirements andestablished departmental policies and procedures
* Serve as subjectmatter experts as needed
* Ensures individualized goals are met
* Displays professional behavior, which alignswith company’s overall code of conduct and ethics

What Does A Patient Care Specialist Do At Manpower Group

* Troubleshooting of external devices with patients and sales reps, including processing associated RGA's and sales orders (e.g., warranty, out-of-pocket, etc.) in SAP as well as documenting complaints in NetRM complaint handling system.
* Assisting with general inquiries and labeling regarding Neuromodulation products, documenting complaints in NetRM complaint handling system and following up.
* Reporting all other complaints regarding Neuromodulation products and documenting in NetRM complaint handling system for follow-up.
* Handling all overflow call types from Patient Care Reps, including:
* o Field information, order and RGA requests from patients
* o Update contact information
* o Send out replacement ID cards
* o Connect patient candidates to local reps, physicians and ambassadors
* o Register patients for local events Design and carry out various field studies related to various market released products.
* Provide on call coverage after hours for all patient care call types.
* Perform other related duties as assigned, including special projects

What Does A Patient Care Specialist Do At Kforce

* Troubleshooting of external devices with patients and sales reps, including processing associated RGA's and sales orders (e.g., warranty, out-of-pocket, etc.) in SAP as well as documenting complaints in NetRM complaint handling system
* Assisting with general inquiries and labeling regarding Neuromodulation products, documenting complaints in NetRM complaint handling system and following up
* year or 4-year degree in Engineering, IT, Health Science, Business, Nursing, Computer Science, or medically related field desired; Will consider entry level candidates if they have aptitude and excellent written and oral communication skills and organizational skills

What Does A Patient Care Specialist Do At Benefis Health Systems

* Ability to perform a head-to-toe assessment on all patients and reassessments as per unit care area statement.
* Ability to adequately assess and reassess pain.
* Utilizes appropriate pain management techniques.
* Educates the patient and family regarding pain management.
* Ability to implement and revise plan of care as indicated by the patient’s response to treatment and evaluate overall plan daily for effectiveness.
* Ability to perform , interpret, and take appropriate action on waived testing (point-of-care testing) per Clinical Laboratory’s standards
* Knowledge of medications and their correct administration based on age of the patient and their clinical condition.
* Follows the five (5) medication rights.
* Formulates a teaching plan based upon identified learning needs and evaluates effectiveness of learning
* Family is included in teaching as appropriate.
* Demonstrates an ability to assist physicians with procedures and performs services requiring technical and manual skills.
* Answers patients' call lights, anticipates patients' needs and makes safety rounds of patients.
* Treats patients and their families with respect and dignity.
* Identifies and addresses psychosocial, cultural, ethnic and religious/spiritual needs of patients and their families.
* Functions as liaison between administration, patients, physicians and other healthcare providers.
* Interacts professionally with patient/family and involves patient/family in the formation of the plan of care.
* Participates in patient care conferences.
* Demonstrates knowledge of the principles of growth and development over the life span and the skills necessary to provide age appropriate care to the patient population served.
* Able to interpret data about the patient’s status in order to identify each patient’s age specific needs and provide care needed by the patient group.
* Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.
* Consults other departments as appropriate to provide for an interdisciplinary approach to the patient’s needs.
* Communicates appropriately and clearly to Nurse Manager, co-workers and physicians.
* Maintains a good working relationship both within the department and with other departments.
* Identifies and addresses psychosocial needs of patients and family; communicates with Social Service/Discharge Planner regarding both in hospital and post discharge needs.
* Documentation meets current standards and policies.
* Manages and operates equipment safely
* Coordinates and supervises patient care as necessary.
* Demonstrates an ability to be flexible, organized and function under stressful situations.
* Demonstrates the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations.
* Demonstrates the ability to deal with a variety of people, deal with stressful situations, and handle conflict.
* Demonstrates ability to perform unit specific competencies to include the performance of nursing treatments and provision of clinical services

What Does A Patient Care Specialist Do At CVS Health

* Verifies patients insurance to locate the best benefit for the patient for both retain and mail order
* Able to manipulate ECOB for secondary payers
* Triage referral to correct pharmacy when ACS is out of network
* Run E
* checks for all patients
* Ability to recognize invalid/incorrect rejections and be able to follow through with insurance company in obtaining the correct response
* Must have good understanding of commercial insurance benefit verification
* Has knowledge of basic Medicare B and D benefit structures
* Contacts IVR and verifies active coverage for part B patients
* Responsible for loading insurance plans; primary and secondary if necessary
* Complete and initiate prior authorizations if necessary
* Enroll patients in Free Drug Programs if needed
* Ability to negotiate an LOA or an AOB with the insurance plan in coordination with the Oncology Manager
* Ability to multi-task/fast paced follow ups
* Build relationships with MDO’s and referral sources
* Keep open lines of communication with the Sales Team
* Ensures individualized goals are met
* Adheres to the service policy and principles of ACS
* Run E
* checks for all patients

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How To Become A Patient Care Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Patient Care Specialist jobs

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Top Skills for A Patient Care Specialist

DirectPatientCareOutstandingCustomerServiceClinicalStaffVitalSignsAppointmentSchedulingMedicalRecordsInsuranceInformationInsuranceCompaniesPhoneCallsPharmacyPatientInformationOutboundCallsDataEntryPersonalCareInsuranceVerificationHipaaMedicalHistoryEmergencyHippaADL

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Top Patient Care Specialist Skills

  1. Direct Patient Care
  2. Outstanding Customer Service
  3. Clinical Staff
You can check out examples of real life uses of top skills on resumes here:
  • Provided light housekeeping, food preparation, performed direct patient care including vitals, CPR, and First Aid;.
  • Ensured safe pick up and drop off while maintaining and providing outstanding customer service.
  • Refer patients to internal clinical staff for additional support when needed.
  • Measure and record patient vital signs.
  • Answer multiple phone lines, including appointment scheduling for several doctors and diagnostics services.

Top Patient Care Specialist Employers

Patient Care Specialist Videos

Patient NDEs in the ICU. Laurin Bellg, critical care physician, at TMI Professional Seminar 2014

Work from Home Medical Billing, Advice, and More!

A Day in the Life of Intensive Care

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