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Become A Patient Care Specialist

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Working As A Patient Care Specialist

  • Documenting/Recording Information
  • Performing for or Working Directly with the Public
  • Getting Information
  • Assisting and Caring for Others
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • $50,607

    Average Salary

What Does A Patient Care Specialist Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Patient Care Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Do you work as a Patient Care Specialist?

Patient Care Specialist Jobs

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Patient Care Specialist Career Paths

Patient Care Specialist
Licensed Practical Nurse Staff Nurse
Assistant Director Of Nursing
7 Yearsyrs
Licensed Practical Nurse Nurse Staff Nurse
Clinical Manager
8 Yearsyrs
Patient Care Coordinator Nursing Director Clinical Manager
Clinical Operations Manager
10 Yearsyrs
Patient Care Technician Registered Nurse Staff Nurse
Clinical Services Director
11 Yearsyrs
Patient Access Representative Insurance Specialist Insurance Coordinator
Dental Office Manager
5 Yearsyrs
Patient Service Representative Case Manager Admissions Coordinator
Director Of Admissions And Marketing
7 Yearsyrs
Patient Care Technician Licensed Practical Nurse Case Manager
Director Of Case Management
11 Yearsyrs
Specialist Registered Nurse Staff Nurse
Director Of Health Services
10 Yearsyrs
Specialist Licensed Practical Nurse Physician
Medical Director
9 Yearsyrs
Patient Access Representative Accounts Receivable Specialist Medical Biller Coder
Medical Office Manager
5 Yearsyrs
Registered Nurse Staff Nurse
Nurse Manager
9 Yearsyrs
Registered Nurse Registered Nurse Case Manager
Nursing Director
9 Yearsyrs
Account Manager Billing Specialist Patient Access Representative
Patient Account Manager
7 Yearsyrs
Billing Specialist Specialist Case Manager
Patient Care Manager
6 Yearsyrs
Patient Care Coordinator Nurse Manager
Patient Relations Director
10 Yearsyrs
Account Manager Business Manager Billing Manager
Patient Services Manager
8 Yearsyrs
Billing Specialist Office Administrator Operations Manager
Practice Manager
9 Yearsyrs
Patient Service Representative Billing Specialist Billing Manager
Revenue Manager
8 Yearsyrs
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Do you work as a Patient Care Specialist?

Help others decide if this is a good career for them

Average Length of Employment
Patient Liaison 2.3 years
Patient Advocate 2.2 years
Foot Specialist 1.9 years
Top Employers Before
Cashier 7.9%
Internship 4.7%
Teller 4.5%
Server 3.1%
Manager 2.3%
Top Employers After
Specialist 4.4%
Volunteer 3.3%
Cashier 3.3%
Supervisor 2.7%

Do you work as a Patient Care Specialist?

Patient Care Specialist Demographics

Gender

Female

79.0%

Male

19.1%

Unknown

1.8%
Ethnicity

White

61.0%

Hispanic or Latino

17.9%

Black or African American

11.7%

Asian

5.8%

Unknown

3.6%
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Foreign Languages Spoken

Spanish

84.1%

Portuguese

2.3%

Bulgarian

2.3%

French

2.3%

Tagalog

2.3%

Somali

2.3%

Russian

2.3%

Italian

2.3%
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Patient Care Specialist Education

Schools

University of Phoenix

17.8%

University of Alabama at Birmingham

6.2%

Grand Canyon University

6.2%

University of Alabama

5.5%

Tennessee State University

5.5%

Everest Institute

4.8%

Temple University

4.8%

University of Central Florida

4.8%

Amarillo College

4.8%

Boise State University

4.1%

Walden University

4.1%

Strayer University

4.1%

Liberty University

4.1%

Valencia College

3.4%

Auburn University

3.4%

Jefferson State Community College

3.4%

Marshall University

3.4%

College of Southern Idaho

3.4%

Kaplan University

3.4%

West Texas A&M University

2.7%
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Majors

Nursing

17.7%

Business

16.2%

Health Care Administration

10.7%

Medical Assisting Services

7.8%

Psychology

7.5%

General Studies

4.5%

Criminal Justice

4.2%

Communication

3.7%

Pharmacy

3.6%

Medical Technician

3.0%

Education

2.8%

Management

2.3%

Public Health

2.2%

Social Work

2.2%

Liberal Arts

2.0%

Sociology

2.0%

Marketing

2.0%

Biology

1.9%

Health Sciences And Services

1.9%

Nursing Assistants

1.9%
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Degrees

Bachelors

31.4%

Other

30.1%

Associate

16.4%

Masters

11.1%

Certificate

6.8%

Diploma

2.7%

License

0.9%

Doctorate

0.6%
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How Would You Rate The Salary Of a Patient Care Specialist?

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Top Skills for A Patient Care Specialist

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  1. Phone Calls
  2. Customer Service
  3. Patient Care
You can check out examples of real life uses of top skills on resumes here:
  • Connected with patients via inbound and outbound phone calls to process and order program prescriptions and assist with customer related issues.
  • Implement and complete prior authorization process for medications and provide excellent customer service.
  • Collaborated with Director and Patient Care Manager to assure competent staff performance to promote quality patient outcomes.
  • Demonstrated the ability to deal with patients and insurance companies regarding sensitive financial matters and recaptured unpaid balances.
  • Perform all aspects of direct patient care-Document and chart patient information-Collaborate with nurse to maintain optimal patient care

How Would You Rate Working As a Patient Care Specialist?

Are you working as a Patient Care Specialist? Help us rate Patient Care Specialist as a Career.

Top Patient Care Specialist Employers

Jobs From Top Patient Care Specialist Employers

Patient Care Specialist Videos

Patient NDEs in the ICU. Laurin Bellg, critical care physician, at TMI Professional Seminar 2014

Work from Home Medical Billing, Advice, and More!

A Day in the Life of Intensive Care

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