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Patient care specialist skills for your resume and career

Updated January 8, 2025
4 min read
Patient care specialist example skills
Below we've compiled a list of the most critical patient care specialist skills. We ranked the top skills for patient care specialists based on the percentage of resumes they appeared on. For example, 33.4% of patient care specialist resumes contained patients as a skill. Continue reading to find out what skills a patient care specialist needs to be successful in the workplace.

15 patient care specialist skills for your resume and career

1. Patients

Here's how patient care specialists use patients:
  • Utilized software applications to document call interactions using medical terminology and responsible for initially engaging patients by explaining the services.
  • Engage PharmMD's patients and scheduling an appointment for a person-to-person medication therapy counseling provided by clinically licensed agents.

2. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how patient care specialists use patient care:
  • Collaborated with Director and Patient Care Manager to assure competent staff performance to promote quality patient outcomes.
  • Perform all aspects of direct patient care-Document and chart patient information-Collaborate with nurse to maintain optimal patient care

3. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how patient care specialists use data entry:
  • Performed various administrative duties including data entry, document preparation, and appointment scheduling.
  • General administrative functions: Directing phones calls, filing, photocopying, data entry and miscellaneous duties.

4. Medical Terminology

Here's how patient care specialists use medical terminology:
  • Performed computer, telephone and medical terminology skills to interact with patients.
  • Verify patient insurance for services provided knowledge of medical terminology.

5. CPT

CPT is a medical term that stands for Current Procedural Terminology. Whenever a procedure like surgery or diagnosis occurs or some other medical service is rendered to a patient, it is reported to the concerned physician, insurance company, or organization. The aforementioned practice is widely referred to as CPT.

Here's how patient care specialists use cpt:
  • Processed daily fee tickets and correctly entered office visit ICD 9 and CPT codes into the system for billing.
  • Download, and proofread dictations Knowledge of CPT and ICD-9 coding.

6. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how patient care specialists use cpr:
  • Maintain RDA License and CPR certification by attending educational workshops and reviewing professional publications.
  • Performed various procedures including CPR, Emergency Medical Care for various injuries as well as assisted in basic surgical procedures.

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7. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how patient care specialists use phone calls:
  • Provided outstanding customer service over the phone and accurately documented phone calls.
  • Connected with patients via inbound and outbound phone calls to process and order program prescriptions and assist with customer related issues.

8. EMR

Here's how patient care specialists use emr:
  • Managed patient appointments and scheduled follow up visits utilizing Epic EMR system * Responded to and assisted physician with patient questions.
  • Scan insurance cards and Drivers Licenses into electronic medical records (EMR) for billing purposes.

9. Computer System

Here's how patient care specialists use computer system:
  • Gather all patient demographic information and ensure accurate entry into the computer system.
  • Perform patient registration utilizing NextGen and EpicEHR computer systems.

10. Home Health

Here's how patient care specialists use home health:
  • Facilitate home health services and home health care equipment Responsible for calling all insurance companies for authorization numbers.
  • Communicated with patients and businesses on non-clinical home health related issues, and effectively identified patient conflicts and implemented solutions.

11. HIPAA

Here's how patient care specialists use hipaa:
  • Adhere to company and HIPAA regulations to ensure patient confidentiality
  • Maintained sensitive medical records covered under HIPAA privacy laws.

12. Vital Signs

Vital signs are a set of values indicating different body systems' performance. They are measurements of the body's most basic functions. The four major vital signs used in medicine to assess a patient are body temperature, pulse rate, respiration rate, and blood pressure.

Here's how patient care specialists use vital signs:
  • Monitored and recorded vital signs and maintained a clean environment
  • Observed and charted activities of daily living and vital signs for patients on Medical, Renal and Oncology units.

13. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how patient care specialists use customer service:
  • Maintain a friendly customer service relationship with patient registered pharmacists for medication therapy management.
  • Implement and complete prior authorization process for medications and provide excellent customer service.

14. Quality Care

Here's how patient care specialists use quality care:
  • Provided quality care to patient in a group home setting environment
  • Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines.

15. Hippa

HIPAA, which stands for Health Insurance Portability and Accountability Act, is a United States federal statue created, enacted, and turned to law in 1996, which whose primary purposes were to modernise the healthcare systems in the United States, secure and generally enhance the management of that personal information of patients that was in the hands of healthcare facilities, such as hospitals and insurance companies, and to enable the providing of healthcare and insurance to more people.

Here's how patient care specialists use hippa:
  • Captured patient information securely, while operating within HIPPA regulations.
  • Adhered to HIPPA confidentiality guidelines.
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List of patient care specialist skills to add to your resume

The most important skills for a patient care specialist resume and required skills for a patient care specialist to have include:

  • Patients
  • Patient Care
  • Data Entry
  • Medical Terminology
  • CPT
  • CPR
  • Phone Calls
  • EMR
  • Computer System
  • Home Health
  • HIPAA
  • Vital Signs
  • Customer Service
  • Quality Care
  • Hippa
  • Front Desk
  • Patient Satisfaction
  • Insurance Coverage
  • Medicaid
  • Compassion
  • Triage
  • EKG
  • Insurance Verification
  • Patient Accounts
  • Outbound Calls
  • Patient Demographics
  • ICD-9
  • Insurance Eligibility
  • Appointment Scheduling
  • Patient Charts
  • Telephone Calls
  • Insurance Claims
  • Medical Billing
  • Patient Flow
  • Medical History
  • Insurance Benefits
  • Patient Appointments
  • Inbound Calls
  • Patient Data
  • Route Calls
  • Durable Medical Equipment
  • Comprehensive Documentation
  • Patient Calls
  • Customer Feedback
  • Medical Oncology
  • Blood Pressure

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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