Top Patient Care Specialist Skills

Below we've compiled a list of the most important skills for a Patient Care Specialist. We ranked the top skills based on the percentage of Patient Care Specialist resumes they appeared on. For example, 20.8% of Patient Care Specialist resumes contained Patient Care as a skill. Let's find out what skills a Patient Care Specialist actually needs in order to be successful in the workplace.

The six most common skills found on Patient Care Specialist resumes in 2020. Read below to see the full list.

1. Patient Care

high Demand
Here's how Patient Care is used in Patient Care Specialist jobs:
  • Collaborated with Director and Patient Care Manager to assure competent staff performance to promote quality patient outcomes.
  • Perform all aspects of direct patient care-Document and chart patient information-Collaborate with nurse to maintain optimal patient care
  • Worked cohesively with other nursing staff and management to establish efficient and productive patient care strategies.
  • Assist in resolving patient care requests while proactively encouraging a positive environment.
  • Achieved expert skill level in electronic documentation of patient care information.
  • Enhanced patient care and administrative controls through inventory.
  • Provided total patient care, supervision and documentation
  • Assist management with training of patient care representatives including, protocols, procedures, scheduling patients and handling emergency situations.
  • Provided general patient care to patients in military hospitals and clinics throughout the united states as well as other countries.
  • Supported the development and implementation of initiatives to achieve excellence in the patient care experience across the EHR affiliates.
  • Promoted in 2010, to the position of patient care specialist, acting as assistant to the unit director.
  • Work closely with case management and social services in order to assure appropriate out patient care is provided.
  • Used a paging system to communicate with nurses, patient care specialist, respiratory and physical therapy.
  • Supervised and trained other patient care representatives as well as completed special projects for the Nursing Director.
  • Manage business start-up operations and management duties: marketing, employee scheduling, and patient care.
  • Coordinate end-to-end patient care between the hospital, The American Red Cross and the pharmaceutical supplier.
  • Network with Physicians office ensuring complete patient care satisfaction and follow up on patient report.
  • Managed new patient education, patient admissions, and patient care follow up for providers.
  • Represented hospital in networking efforts with outside agencies to reinforce positive image of patient care.
  • Work with Patient Care Coordinator and Director to assure to promote quality patient outcomes.

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2. Insurance Companies

high Demand
Here's how Insurance Companies is used in Patient Care Specialist jobs:
  • Contacted insurance companies online and over the phone to verify insurance coverage and eligibility for patients.
  • Resolve written or verbal communication with interdepartmental staff and insurance companies at a professional level.
  • Coordinated and assisted with reviews between attending psychiatrists and medical directors at insurance companies.
  • Follow up with doctors and insurance companies regarding Prior authorizations for medication.
  • Worked directly with patient insurance companies to verify benefits and authorize payments.
  • Coordinated with insurance companies and hospitals to resolve any discrepancies.
  • Spearheaded communications with insurance companies and agencies regarding claims.
  • Call insurance companies to obtain authorization numbers.
  • Process authorizations from insurance companies.
  • Billed and sent out secondary, primary, motor vehicle and worker's compensation claims to insurance companies for prompt billing.
  • Acted as a liaison between the practice, patients, and insurance companies via phone, fax, or e-mail communications.
  • Input and verify preexisting information to ensure that we have the correct information on file to bill the proper insurance companies.
  • Establish relationships with insurance companies and medical entities to verify coverage and benefit levels as well as ensure patients therapy.
  • Worked closely with specialty pharmacies, insurance companies, doctors offices, and patients to ensure medication was received properly.
  • Served as a liaison with private health insurance companies to develop reimbursement contracts and improve the profitability of existing contracts.
  • Processed incoming faxed referrals from insurance companies and referring offices and contacted those patient's to schedule appointments.
  • Assisted all patients, referring doctor offices, and insurance companies that contacted our office by phone.
  • Team Leader* Work with Social Worker to Resolve Patient Problems* Direct Patient Care* Work Directly with Insurance Companies
  • Initiate processes for MD's to interface with insurance companies and monitor process to ensure outcomes.
  • Review and send dental claims to insurance companies, including following up on unpaid claims.

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3. Customer Service

high Demand
Here's how Customer Service is used in Patient Care Specialist jobs:
  • Maintain a friendly customer service relationship with patient registered pharmacists for medication therapy management.
  • Implement and complete prior authorization process for medications and provide excellent customer service.
  • Provide exceptional customer service to referral sources to maintain a clientele relationship.
  • Created patient satisfaction focused customer service training program for new employee orientation.
  • Provided outstanding customer service over the phone and accurately documented phone calls.
  • Demonstrated excellent customer service to all clients to ensure patient satisfaction.
  • Limited financial counseling and customer service to patients and family members.
  • Provide an exceptional customer service experience on each and every patient contact
  • Maintained customer contacts to develop and maintain effective customer service relationships.
  • Promoted quality customer service to ensure patient satisfaction and loyalty.
  • Provided excellent customer service and employed superior phone etiquette.
  • Provide confidential customer service to medical marijuana dispensary patients.
  • Prioritized heavy workloads and provided outstanding customer service.
  • Deliver excellent customer service to patients.
  • Utilized strong customer service leadership.
  • Possess exceptional customer service skills.
  • Respond to telephone inquiries via inbound 800 number in a professions and courteous manner while providing outstanding customer service.
  • Fast and friendly patient account customer service with an overall goal of meeting the company's objectives daily.
  • Conduct post-sale customer service correspondence with current patients every three months to ensure satisfaction with our services.
  • Worked closely with pharmacies that dispense medications to the patients to ensure they receive exceptional customer service.

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4. Medical Records

high Demand
Here's how Medical Records is used in Patient Care Specialist jobs:
  • Performed unit clerk duties to include inputting physician orders into electronic medical records system and greeting visitors.
  • Evaluate patient complaints and document in medical records for physician review and recommendations.
  • Assisted field representatives with requests for electronic medical records for various customers.
  • Processed medical records, while maintaining strict patient and physician confidentiality.
  • Enter updated data into electronic information systems for electronic medical records.
  • Processed insurance information, reviewed charges for medical records.
  • Maintained sensitive medical records covered under HIPAA privacy laws.
  • Request Medical Records/ Input-upload medical records into database.
  • Filed and retrieved medical records in numerical order.
  • Review medical records for study patient suitability.
  • Established and maintained patient medical records.
  • Completed daily medical records request.
  • Work with support teams to gather Medical records and correspondence to submit appeals on behalf of the patients.
  • Collect clinical data of patients; keeping the medical records safely, reporting to higher authority when applicable.
  • Scan insurance and personal ID's for personnel records, and keep medical records/financial records up to date.
  • Assisted team members in check in, check out, and medical records when help was needed.
  • Use LMR (electronic medical records) to submit refill requests and check patient notes, etc.
  • Exceed daily benchmark expectations of 100% for project deadlines of merging and synthesizing confidential medical records.
  • Scan insurance cards and Drivers Licenses into electronic medical records (EMR) for billing purposes.
  • Entered new client/patients into the computer system including information from prior medical records when available.

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5. Phone Calls

high Demand
Here's how Phone Calls is used in Patient Care Specialist jobs:
  • Connected with patients via inbound and outbound phone calls to process and order program prescriptions and assist with customer related issues.
  • Verified and assisted with processing insurance claim forms and followed up with phone calls to collect payment from insurance representatives.
  • Make and receive phone calls from patients, doctors, and insurance to set up medication deliveries to patients homes.
  • Handled all patient inbound phone calls, emails and web submissions in a timely, pleasant and proficient manner.
  • Initiate and receive insurance phone calls for claim status, denial management, payment status and patient eligibility.
  • Document note into patient's charts, if any during phone calls, or check in.
  • Handled patient phone calls regarding billing inquiries, complaints, questions, payment plans/transactions and payment.
  • Functioned in a fast pace call center environment, taking over sixty phone calls per day.
  • Answer incoming phone calls and follow up on left messages promptly and professionally.
  • Answer incoming phone calls assisting with a variety of phone calls.
  • Maintained patient retention via follow-up phone calls to newly enrolled patients.
  • Preformed phone calls to inform patients of appointments.
  • Answered phone calls in timely, professional manner.
  • Answered patient phone calls and questions.
  • collect specimen samples as needed, make phone calls to patients as needed
  • Answer phone calls and voicemails and direct to appropriate parties.
  • Process payments, scheduling, and insurance verification Sign in patients Screen phone calls
  • Scheduled patient appointments Tendered co-pays Made and directed phone calls Operated standard office equipment
  • Answer and direct phone calls Resolve any patient/parent inquires Chart appropriate health information Assesses patient's vitals

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6. Appointment Scheduling

high Demand
Here's how Appointment Scheduling is used in Patient Care Specialist jobs:
  • Performed various administrative duties including data entry, document preparation, and appointment scheduling.
  • Answer multiple phone lines, including appointment scheduling for several doctors and diagnostics services.
  • Performed other clerical duties related to appointment scheduling, cancelling clinics, rescheduling patients, mailing letters and appointment cards.
  • Answered multi-telephone line, verified and issued receipts, reconcile payments and prepared daily deposits; maintained appointment scheduling.
  • Doctor appointment Scheduling, checking in patients, insurance verifying, billing and copayments.
  • Enhanced worked space Utilized resources New patient registration Patient check in Appointment scheduling Switchboard operator Filing - scanning/document importing Insurance verification

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7. Outbound Calls

high Demand
Here's how Outbound Calls is used in Patient Care Specialist jobs:
  • Received inbound/outbound calls from/to patients regarding their Physician prescriptions, pharmacy services and other inquiries.
  • Received inbound and outbound calls assisting patients obtain medical prescriptions.
  • Answered inbound and places outbound calls to patients, pharmacies, medical offices and at times family members as designated.
  • Answer inbound and place outbound calls, Service existing accounts, obtain orders, and determine charges for requested products.
  • Answer inbound and place outbound calls, maintaining correct and comprehensive documentation as well as superior phone etiquette.
  • Make outbound calls when necessary, and am given other specific side jobs from head management.
  • Handled an average of 54 Inbound and Outbound calls daily regarding patient prescriptions and general information.
  • Account follow up via outbound calls to patients attempting to collect missing documents needed for billing.
  • Handle inbound patient calls, place outbound calls to patients and offices for yearly exams.
  • Make outbound calls to patients to schedule a medication review with a Clinical Pharmacist.
  • Attained 60-70 outbound calls per day to patients enrolled into patient support outreach program.
  • Received inbound and placed outbound calls to obtain patient information and fill prescription orders.
  • Completed daily outbound calls, up to 120 in 8 hours per day.
  • Handled automated outbound calls on average of 100 plus calls a day.
  • Answered a high volume of inbound calls and placed outbound calls.
  • Answered inbound and outbound calls to patients, regarding their prescriptions.
  • Make and receive 80 to 100 in/outbound calls per day.
  • Make outbound calls regarding new prescriptions and refills on medications.
  • Handled all incoming calls as well as outbound calls.
  • Handled inbound/outbound calls in a fast-paced call center environment.

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8. Data Entry

high Demand
Here's how Data Entry is used in Patient Care Specialist jobs:
  • Assisted with filing, scanning and data entry for patient records while maintaining confidentiality of patient information.
  • General administrative functions: Directing phones calls, filing, photocopying, data entry and miscellaneous duties.
  • Access and data entry of demographic information and limited patient health information related to job function.
  • Performed general office duties, including answering phones, filing, billing and data entry.
  • Answer phones, schedule appointments also data entry.
  • Answer inbound calls regarding ambulance bills-Data Entry - Update patients' information and document calls-Meet productivity and quality standards-Complete trainings
  • Execute heavy data entry of 10,500 ksph with 100% accuracy.
  • Answered multi-line switchboard, data entry, schedule urology appointments and faxing.

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9. Scheduling Appointments

high Demand
Here's how Scheduling Appointments is used in Patient Care Specialist jobs:
  • Experienced in Call Center as well; taking messages, transferring calls and scheduling appointments over the phone.
  • Perform general front office duties including front desk reception, answering phones, scheduling appointments and providing referrals.
  • Manage office duties to include scheduling appointments, answering heavy call volumes, and greeting patients.
  • Direct individuals to correct locations for appointments and services, as well as scheduling appointments.
  • Aided in scheduling and or re-scheduling appointments.
  • Operate telephone switchboard to answer, screen, or forward calls, providing information,taking messages, or scheduling appointments.
  • Analyzed patient medical charts Assisted patients in scheduling appointments Handled financing options and took payments Collaborating with insurance
  • Job responsibilities: -Scheduling appointments -Answering phones -Filing -Performing therapies with patients -Cleaning

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10. Hipaa

high Demand
Here's how Hipaa is used in Patient Care Specialist jobs:
  • Protected patients' rights by maintaining confidentiality of personal and financial information following HIPAA guidelines.
  • Adhere to company and HIPAA regulations to ensure patient confidentiality
  • Maintain strict confidentiality, according to all HIPAA guidelines/regulations.
  • Maintain business confidentiality and HIPAA compliance.
  • Handle database entry of medical referrals, patient demographics, medical history, medication history, HIPAA and patient responsibility forms.
  • Assisted in laboratory work for blood and tissue samples to keep in compliance with all HIPAA regulations.
  • Handled sensitive patient information in a respectful, professional manner and complied with federal HIPAA regulations.
  • Complied with all HIPAA regulations and company procedures to ensure patient confidentially.
  • Complied with HIPAA regulations to protect patient health & financial information.
  • Required to follow HIPAA guidelines while addressing patients.
  • Complied with HIPAA regulations on a daily basis.
  • Protected confidential patient information in compliance with HIPAA.
  • Adhere to all HIPAA and confidentiality guidelines.
  • Up to date with all HIPAA compliance laws.
  • Understand and comply with healthcare regulations (Device Tracking, Medical Device Reporting, HIPAA and privacy laws).
  • Adhered to HIPAA and PHI compliancy procedures and safety guidelines.
  • Assisted Complaince Manager with special projects regarding HIPAA and OSHA
  • Mastered and complied with HIPAA laws and trainings.
  • Dailycommunicated and invited patients/family members on medical decisions while stillsafeguarding all PHI by acting in accordance with HIPAA regulations.
  • complete product training & Safety guidelines for product) Adhered to strict HIPAA compliance.

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11. Patient Demographics

high Demand
Here's how Patient Demographics is used in Patient Care Specialist jobs:
  • Collected patient demographics and accurately entered the information into multiple computer-based applications to ensure timely processing of prescribed medications.
  • Demonstrated compassion while obtaining patient demographics and personal health information.
  • Entered patient demographics and insurance data into system.
  • Verify and update patient demographics and insurance information.
  • Post patient demographics, charges & payments into Epic.
  • Register new patients and update existing patient demographics by collecting patient detailed patient information including personal, financial and insurance information.

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12. Vital Signs

high Demand
Here's how Vital Signs is used in Patient Care Specialist jobs:
  • Monitored and recorded vital signs and maintained a clean environment
  • Observed and charted activities of daily living and vital signs for patients on Medical, Renal and Oncology units.
  • Performed activities of daily living, took vital signs and gave injections as ordered by the physician.
  • Checked vital signs and charted observations of the condition of the patient and patient activities.
  • Recorded vital signs and intake and output when requested into the patient record and/or computer.
  • Assist Doctor with patients, take vital signs, give injections and draw blood.
  • Take vital signs blood pressure, temperature, respiratory count and pulse.
  • Obtained vital signs on a patients and reported abnormalities to registered nurse.
  • Take and record patients vital signs report any changes.
  • Acquired and recorded patient vital signs in patient charts.
  • Report abnormal vital signs to the nurse.
  • Performed vital signs check and monitoring of residents conditions before and after receiving medications.
  • Check the patients in, obtain vital signs administer immunizations and all other patient care needed during time of visit.
  • Take patient vital signsAssist with bathing, dressing, and eatingMonitor pt.
  • Assist patients with daily living activities Record patient vital signs Transport patient to Dr. visits Assist with cleaning household
  • Assist residents with ADLs Record vital signs Assist residents with eating Electronical documentation

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13. Hippa

high Demand
Here's how Hippa is used in Patient Care Specialist jobs:
  • Captured patient information securely, while operating within HIPPA regulations.
  • Adhered to HIPPA confidentiality guidelines.
  • Resolved difficult or emotional customer situations such as shipping of medication, HIPPA issues and insurance inquiries.
  • Practiced corporate HIPPA guidelines and proficient with the proprietary software, Disease Track (DT).
  • Review and diligently follow all processes and guidelines ensuring our company is HIPPA and Medicare compliant.
  • Release of all medical information within guidelines of HIPPA.
  • Worked on patients accounts while under HIPPA Laws.
  • Adhered to strict EMTALA and HIPPA guidelines.
  • Maintain the strictest confidentiality HIPPA standards.
  • Ensured Compliance with HIPPA, CLIA, and OSHA regulations.
  • Scan and import all insurance, legal documents, Hippa and registration forms into patient's files.
  • Filed claims to multiple insurance companies for payment Received training on HIPPA compliance

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14. Front Desk

high Demand
Here's how Front Desk is used in Patient Care Specialist jobs:
  • Performed a variety of front desk tasks in an accurate and timely manner for this 75+ patients-per-day Kidney Specialty Practice.
  • Trained Front Desk new hires as well as keeping track of employee production activity and hours worked.
  • Greet and check in patients at the front desk with a positive and energetic personality.
  • Collect Front Desk daily payment collection and process in SAP for bank deposit.
  • Provide front desk representation clerical support and customer service for Christ Hospital.
  • Handled everything related to the front desk in a medical setting.
  • Performed front desk duties checking in and checking out patients.
  • Front Desk Tasks: Checking people in for their appointments.
  • Assume back up duties for Front Desk.
  • Perform general clerical functions as necessary and have a working knowledge of all of all front desk duties.
  • Worked front desk check in, handled copayments and kept physician's schedules up to date.
  • Attended annual meetings with staff for HIPAA and OSHA regulations and updates Manage front desk duties.
  • Front desk duties, including multi line phones, fax, and file scan, etc.
  • Checked patients in and out at front desk Answered phones, took payments and insurance information Scheduled appointments

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15. Independent Living

average Demand
Here's how Independent Living is used in Patient Care Specialist jobs:
  • Promoted the general welfare of senior citizen residents that were under my superintendence by teaching them certain aspects of independent living.

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16. Triage

average Demand
Here's how Triage is used in Patient Care Specialist jobs:
  • Obtained information from patients during triage Helped keep track of lab supplies to order.
  • Performed triage of patients in the field and refer to aid station if required.
  • Schedule all New Patients appointments in Epic once triage by care coordinators.
  • Identify patient appointments through triage.
  • Scheduled appointments, handled triage calls and performed insurance verifications and coverage authorizations.
  • Triaged the patient and pharmacy calls.
  • Triaged calls, scheduled appointments and updated patient demographics using Medical Manager, and Mysis, processed co-pays.

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17. Durable Medical Equipment

average Demand
Here's how Durable Medical Equipment is used in Patient Care Specialist jobs:
  • Account Representative for durable medical equipment and oxygen supply company.
  • Performed patient education of all durable medical equipment.
  • Worked with individual patients, clients and physicians to supply/sell durable medical equipment and disposable electrodes.
  • Speak with patients and doctors reguarding ordered durable medical equipment from my company.
  • Worked with Durable Medical Equipment, Infusion, Respiratory Products and Enteral Therapies.
  • Followed up with Medicare, Medi-Cal, and other private insurances to verify eligibility for patients regarding durable medical equipment.

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18. EMR

average Demand
Here's how EMR is used in Patient Care Specialist jobs:
  • Managed patient appointments and scheduled follow up visits utilizing Epic EMR system * Responded to and assisted physician with patient questions.
  • Handled EMR (Next Gen) entries as well as releasing and following up with patients.
  • Update patient's EMR with proposed and completed treatment.
  • Assist with patient prescription refills by faxing, calling, or loading into EMR.
  • Scheduled patients using state-of-the-art EMR, oversaw physician calendar, correspondence, and communicated with referring physician offices.
  • Served as a Patient Services coordinator obtaining patient demographic and medical information; updated/managed EMR.

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19. Medicaid

average Demand
Here's how Medicaid is used in Patient Care Specialist jobs:
  • Credentialed new physicians, clinics and triage centers with Medicare/Medicaid and major insurance plans for territory.
  • Verified insurance information for Medicaid recipients.
  • Track Medicaid eligibility of clients.
  • Maintain up-to-date knowledge of Medicare and Medicaid, technical job knowledge, Third Party payer requirements, and reimbursement rules.
  • Reduced bad debt on Medicaid patients from $500K per year to a profit of $300K per year.
  • Verified patient's prescription cost based their having active Commercial, Private, Medicaid, of Tri-Care insurance.
  • Review payments from remittances for accuracy, including the review of EOB for Medicaid related claims.
  • Obtained authorization for one third of health insurance and Medicaid reimbursements for 120 bed hospital.
  • Skilled On: Medicare Part D, Medicaid & Commercial Plans
  • Verify insurance Medicare, Medicaid, and commercial benefits.
  • Verify insurance, Medicaid, CHP+, private insurance.
  • Inform patients of Medicare and Medicaid procedures.
  • Verified insurance eligibility for Private/Commercial Medicare, insurance Medicaid for patients requesting the Valeant Access Coupon prices.
  • Verified insurance coverage PPO, Medicaid, Chips Coordinated dental records and copied dental x-rays for referrals and insurance submission
  • Submitted claims to Medicaid and chp+.
  • Work with all insurances: Medicare, Medicaid, BCBS, Coventry, Cigna, Aetna, etc

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20. Patient Accounts

average Demand
Here's how Patient Accounts is used in Patient Care Specialist jobs:
  • Handled all patient accounts concerning claims reconciliation and understanding of insurance processes.
  • Corresponded with insurance companies regarding patient accounts.
  • Made/received outgoing/incoming calls regarding out-standing patient accounts.
  • Adhere to basic accounting and business principles to enable auditing of patient accounts while executing the Profit Revenue Manager online system.
  • Service existing patient accounts, obtain new orders, and determine co-pay amounts for requested prescriptions.
  • Team Members performing this job function will receive incoming telephone calls regarding patient accounts.
  • Mitigate and correct errors in existing patient accounts by having great attention to detail.
  • Research and solve problems in payment and insurance postings and errors on patient accounts.
  • Performed reviews on patient accounts to determine appropriate action for claim processing.
  • Established patient accounts with regards to PHI (protected health information).
  • Created, updated, and maintained patient accounts and records.
  • Evaluate patient accounts, follow up and work delinquent accounts.
  • Post all Insurance and patient payments to patient accounts.
  • Utilize Intergy software to schedule appointments, generate letters, and update patient accounts.

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21. Comprehensive Documentation

average Demand
Here's how Comprehensive Documentation is used in Patient Care Specialist jobs:
  • Composed comprehensive documentation for patient profiles in multiple computer based applications, guaranteeing exceptional customer experience.
  • Maintained comprehensive documentation of all queries in order to improve the patient care experience.
  • Maintain correct and comprehensive documentation of all queries in order to continuously improve the Customer Service process.

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22. Customer Demographics

average Demand
Here's how Customer Demographics is used in Patient Care Specialist jobs:
  • Collected customer demographics and accurately entered the information into multiple computer database applications using proprietary pharmacy software.
  • Collected customer demographics and accurately entered the information in to multiple computer-based applications.
  • Collect customer demographics and accurately enter information into multiple computer based Applications.

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23. High Volume

average Demand
Here's how High Volume is used in Patient Care Specialist jobs:
  • Processed up to 300 narcotic and controlled prescriptions on high volume days with 100% accuracy.
  • Maintained fun and relaxed atmosphere in high volume office setting.
  • Worked in a fast-paced, high volume mental health clinic.
  • Displayed superior customer service in a high volume call center.
  • Answered a high volume of incoming calls from patients, insurance companies and healthcare providers.
  • Managed high volume customer inquires Maintained company database of client information Billing, Soft collection Handling escalated call from customer service representative

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24. EKG

average Demand
Here's how EKG is used in Patient Care Specialist jobs:
  • Obtained vital signs, EKG's, urinalysis, and lab draws.
  • Operated electrocardiogram (EKG), or other equipment to administer routine tests
  • Test for diabetes and Utilize EKG monitor.
  • Check in, check out patients, and do EKG's.
  • Verified insurance eligibility benefits on each and every patient for x-rays, EKGs and lab orders.
  • Obtain vital signs, some phlebotomy, perform EKG's, and translating when needed.
  • Experienced with nebulizers and EKG's.
  • Performed vital sign, ekg, phlebotomy.
  • Performed EKg's Respond to Code Blue

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25. Emotional Customer Situations

average Demand
Here's how Emotional Customer Situations is used in Patient Care Specialist jobs:
  • Managed difficult or emotional customer situations; responded promptly to customer needs.
  • Manage difficult or emotional customer situations.

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26. RN

average Demand
Here's how RN is used in Patient Care Specialist jobs:
  • Utilized proper protective equipment, and followed governmental guidelines, rules and regulations for patient privacy and safety.
  • Assure patients are prepared for procedures by obtaining needed information and handling concerns courteously and professionally.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Assisted in all administrative duties including telephone answering, turning patients, medical logs and secretarial responsibilities
  • Provided services such as counseling for adjustment to disability and return to a productive/meaningful life.
  • Work with administrative assistants and other internal departments to efficiently and effectively resolve customer needs.
  • Identified and communicated any customer issues/problems (both internal and external) and recommends solutions.
  • Procured funding support for patients with financial difficulty utilizing both government and private aid.
  • Follow all processes required to provide clarification and/or correction and return of corrected information.
  • Earned recognition from multiple private health insurance companies as nationally favored insurance reviewer.
  • Promote and provide courteous and effective communication with internal and external customers.
  • Retrieve lab results from external laboratories utilizing various computer programs.
  • Provide excellent customer service to internal and external customer.
  • Earned Certified Pharmacy Technician Certification as required 10/28/2013
  • Tracked/analyzed response to internal/external patient surveys.
  • Traveled to various clinics daily to fit, educate and train patients throughout the Metro, Minnesota and Western Wisconsin area.
  • Report and film management; register patients; obtain prior approval from insurance companies; assist Radiologist with patient care concerns.
  • Review, analyze and resolve complaints escalated to the highest corporate level and successfully resolved patients concerns within 24 hours.
  • Worked on a medical Surgical Unit and Geriatric Unit, assisted as a Floater to the ER, and PRN.
  • Use critical thinking skills to quickly solve patient concerns as well as respond in a calm and compassionate manner.

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27. Computer System

average Demand
Here's how Computer System is used in Patient Care Specialist jobs:
  • Gather all patient demographic information and ensure accurate entry into the computer system.
  • Perform patient registration utilizing NextGen and EpicEHR computer systems.
  • Verified accurate input of information into computer system.
  • Job Duties: Greet patients, filing, process payments, schedule appointments in TheraOffice computer system.
  • Use of various hospital computer systems to admit, transfer, and discharge patients.
  • Cross-trained in various accounting functions and knowledgeable of the computer system.
  • Process payments and schedule patient appointments in TheraOffice computer system.
  • Trained new department employees on SOP and computer systems.
  • Installed new computer systems and cameras in patient rooms.
  • Used Tier computer system to maintain patient records.
  • Use multiple computer systems at once
  • Managed the computer systems generating the daily patient count and exporting to create excel spreadsheets.

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28. Customer Feedback

average Demand
Here's how Customer Feedback is used in Patient Care Specialist jobs:
  • Tracked and reported performance of product and customer feedback, comments and concerns to management.
  • Meet commitments; solicit customer feedback to improve service.
  • Acted professionally and patiently when addressing negativecustomer feedback.
  • Respond promptly to customer needs Meet commitments and solicit customer feedback.

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29. CPT

average Demand
Here's how CPT is used in Patient Care Specialist jobs:
  • Processed daily fee tickets and correctly entered office visit ICD 9 and CPT codes into the system for billing.
  • Prepare patients for scheduled surgical procedures and testing/knowledge of CPT codes.
  • Obtained accurate ICD-9 and CPT codes when necessary.
  • Assign ICD-9 & CPT codes to charge documents.
  • Entered ICD-9 and CPT codes for billing.
  • Download, and proofread dictations Knowledge of CPT and ICD-9 coding.

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30. Route Calls

low Demand
Here's how Route Calls is used in Patient Care Specialist jobs:
  • Answer telephone and route calls to appropriate individual.
  • Route calls internally using appropriate call center guidelines.
  • Check in scheduled and add-on patients Answer telephone and route calls.
  • Answer telephone and route calls .

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31. Medical Staff

low Demand
Here's how Medical Staff is used in Patient Care Specialist jobs:
  • Develop and distribute newsletters, brochures, or other printed materials to share with patients or medical staff.
  • Evaluated, admitted, and educated families and medical staff on disease processes and end of life care.
  • Assessed for potential risk factors for clients and reported them to medical staff and case managers.
  • Monitor patients' physical and emotional well-being and report unusual behavior to the medical staff.
  • Assist medical staff with the moving and positioning of patients.
  • monitor patient care, and well being, record the patients overall physical health, and report to medical staff.
  • Scheduled and delivered 20 in-services trainings to medical staffs which resulted in a 25% increase in customer base.
  • Assisted medical staff with answering call lights Discharged patients, and provided companionship

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32. Telephone Calls

low Demand
Here's how Telephone Calls is used in Patient Care Specialist jobs:
  • Executed several administrative tasks for the front office such as initiating and responding to telephone calls.
  • Answer telephone calls, write orders, respond to inquiries or transfer calls.
  • Answer telephone calls, schedule appointments, and transfer calls to appropriate extensions.
  • Answer telephone calls, schedule appointments, and handle all customer relations.
  • Answer telephone calls for clinic.
  • Answered and assisted all incoming telephone calls; Provide timely and accurate information and quality customer service to incoming customer inquiries.

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33. Blood Pressure

low Demand
Here's how Blood Pressure is used in Patient Care Specialist jobs:
  • Take and record patient's blood pressure, pulse rate, weight, temperature, respiration rate and blood draws.
  • Obtain a height, weight, head circumference, blood pressure, hemoglobin, lead level on patients.
  • Perform Blood Glucose testing, Blood Pressure, Daily Weight and Blood Draws as needed.
  • Record temperature, pulse and blood pressure.
  • trained therapeutic groups trained daily blood pressure checks and documenting behaviors and reporting to my Nurse.
  • Take and record measures of patients' physical condition, using devices such as thermometers or blood pressure gauges.

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34. Icd-9

low Demand
Here's how Icd-9 is used in Patient Care Specialist jobs:
  • Convert handwritten diagnosis to code set using ICD-9 CM manual.
  • Used ICD-9 and UB coding to gather details about accident.
  • Registered and coded (ICD-9) laboratory patient requisitions and processed clinical diagnostics.
  • Entrusted to input and reconcile all ICD-9 codes with patient diagnoses to increase initial return on insurance billing.
  • Work with standard coding system including Standard Medical Taxonomy, ICD-9 and Health Care Financing Administration Common Procedure Coding System.
  • Ensured completeness of patient encounter forms and confirmed basic ICD-9 coding required to complete visit processing.

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35. IDX

low Demand
Here's how IDX is used in Patient Care Specialist jobs:
  • Completed all required class in Health Stream System, charge entry, Impact, and IDX.
  • Provided generated appointment cards and other request through our software system, IDX.
  • Open and close batches in IDX to take payments from patients.
  • Assist with general office duties, including scheduling patients on IDX.
  • Check in and check out patients for appointments in IDX.
  • Used Soarian, Quadax, Idx, Xpeditor, Athena, Epic, Allscripts EMR, Imagecast and Kronos operating systems

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36. Office Supplies

low Demand
Here's how Office Supplies is used in Patient Care Specialist jobs:
  • Identified delay problems in office supplies delivery and took measures to ensure time-efficiency
  • Budgeted, purchased, and stocked office supplies for classroom and exam rooms.
  • Coordinated sales representative meetings for office supplies and medical supplies.
  • Ordered contacts, office supplies and marketing material.
  • Purchased/budgeted classroom, exam room and office supplies.
  • Inventory management; purchasing all office supplies.
  • Keep inventory and ordered office supplies.
  • Answer Phones/Schedule Patients * Ordering of Office Supplies * Knowledge of UPS * Filing * Medical Billing/Data Entry * Insurance Verification

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37. Medical Billing

low Demand
Here's how Medical Billing is used in Patient Care Specialist jobs:
  • Manage the medical billing for insurance claims for our 14 clinics.
  • Utilized various computer programs for clerical work, medical billing operations and all insurance relations.
  • Completed extensive medical billing, medical coding, and maintained department statistical reports.
  • Maintained medical billing processes including monthly statements, collecting and posting payments.
  • Trained and specialized on Medical Billing, Verification of Eligibility of Benefits.
  • Performed data entry of patient demographics and insurance information for medical billing.

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38. Personal Care

low Demand
Here's how Personal Care is used in Patient Care Specialist jobs:
  • Assisted patients with personal care activities such as bathing, dressing, and feeding.
  • Administer bedside and personal care, such as ambulation and personal hygiene assistance.

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39. Patient Calls

low Demand
Here's how Patient Calls is used in Patient Care Specialist jobs:
  • Handled inbound/outbound Patient calls and scheduled medical reviews with clinical pharmacists for medication therapy management.
  • Screen patient calls, provides requested information, or refers appropriately regarding patient appointments and testing.
  • Make follow up patient calls to assure compliance and assist in decreasing re-admissions.
  • Call patients with laboratory results and physician responses to patient calls.
  • Call center environment/Mail Order Pharmacy, answering patient calls.
  • Answered patient calls for care and feeding.
  • Answered Patient Calls ~Processed Orders for Prescriptions ~Took all patient Information/ Verified Insurance Information 2015-Current ~Data entry

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40. Minimum Supervision

low Demand
Here's how Minimum Supervision is used in Patient Care Specialist jobs:
  • Develop and organize work assignments, sets priorities and completes work with minimum supervision.
  • Completed most work with minimum supervision.

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41. Medical Supplies

low Demand
Here's how Medical Supplies is used in Patient Care Specialist jobs:
  • Ensured accuracy of ordered medical supplies and maintained the inventory.
  • Provided outstanding care and exceptional service and offered a wide range of medical supplies and services
  • Process orders for various medical supplies, such as diabetic supplies, catheters, cpap and respiratory supplies.
  • Managed weekly clinic inventory and worked with Physicians to order necessary medical supplies for outpatient procedures and the recovery room.
  • Established and maintained patient chart accuracy, received insurance benefits and authorization and coordinated and maintained patient medical supplies.
  • Maintain office equipment, office and medical supplies through efficient inventory management.

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42. Greeting Patients

low Demand
Here's how Greeting Patients is used in Patient Care Specialist jobs:
  • Check in patients including greeting patients, distributing appropriate paperwork for patient completion and alerting necessary personnel of patients' arrival.
  • Maintained the receptionist area including greeting patients upon arrival and answering telephones to assist in making appointments and other requests.
  • Assisted with organizing, promoting and greeting patients and families at five-year anniversary/patient reunion.
  • Registered patient, verified insurance, collected co-pay, obtained referrals and authorizations, general facility upkeep, greeting patients
  • Managed, and maintained, the functionality of the front office including greeting patients and assisting in rooming the patients.
  • Obtained demographic information, verifying insurance, assign beds, greeting patients, families, outside vendors & interdepartmental relations.

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43. Patient Files

low Demand
Here's how Patient Files is used in Patient Care Specialist jobs:
  • Audited patient files to ensure all records remained current and monies owed by insurance carriers had been paid in full.
  • Correct errors on patient files, input patient health insurance information; verify benefits.
  • Billed and charged patient files and also processed payments and arrangements.
  • Performed search for all patient files and ensured duplicate records.
  • Maintain confidential patient files in a paperless office.
  • Organized and maintained patient files & records.
  • Created new patient files and archives.
  • Investigated complaints through researching patient files, interviewing healthcare staff and referring to Risk Management / Legal when necessary.

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44. MRI

low Demand
Here's how MRI is used in Patient Care Specialist jobs:
  • Verify the operation of MRI equipment and report if there is any need for repair or maintenance.
  • Assisted patients with MRI screening.
  • Schedule for CT scan, MRI and Mammogram.
  • Read the office notes for any mri or xray orders.
  • Perform routine administrative/business related duties in the MRI Department that included but were not limited to assisting medical/physician staff.
  • Facilitated communications between MRI technologists and ordering physicians regarding patients' critical test results.

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45. Patient Follow-Up

low Demand
Here's how Patient Follow-Up is used in Patient Care Specialist jobs:
  • Foster a welcoming environment during patient check-in and exhibit concern during patient follow-ups.
  • Check patients out of the clinic and perform patient follow-up as necessary.
  • Administered and updated Excel patient follow-up list.

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46. CPR

low Demand
Here's how CPR is used in Patient Care Specialist jobs:
  • Maintain RDA License and CPR certification by attending educational workshops and reviewing professional publications.
  • Performed various procedures including CPR, Emergency Medical Care for various injuries as well as assisted in basic surgical procedures.
  • Utilized CPR + to keep accurate information in patient's record.
  • Experience with CPR Plus software.
  • Updated and maintained patient's account in CPR+ including demographics, insurance policy, communication logs and PA/Appeals status.
  • Enter demographic and prescription information into CPR+ Educate patients on their benefits.

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47. Professional Rapport

low Demand
Here's how Professional Rapport is used in Patient Care Specialist jobs:
  • Established and maintained professional rapport with patients.

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48. Financial Statements

low Demand
Here's how Financial Statements is used in Patient Care Specialist jobs:
  • Generated accounts receivable and financial statements.
  • Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills and keeping financial records.
  • Perform various clerical or administrative functions, such as ordering and sending financial statements or bills, and keeping financial records.
  • Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements.
  • Generate patient financial statements, and collect on their respective balances.
  • Prepared accurate financial statements at end of the quarter.

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49. Clinical Staff

low Demand
Here's how Clinical Staff is used in Patient Care Specialist jobs:
  • Job description included: Assess the developmental/educational needs of non-clinical staff.
  • Worked with clinical staff to meet the needs of the patients with urgent issues.
  • Communicated with clinical staff to ensure the smooth processing and disposition of patients.
  • Worked with the clinical staff to ensure patient safety during inter-hospital transfers.
  • Identify and reports Adverse Events and Product Complaints to clinical staff.
  • Refer patients to internal clinical staff for additional support when needed.

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20 Most Common Skill for a Patient Care Specialist

Patient Care25.6%
Insurance Companies15%
Customer Service12.4%
Medical Records6.4%
Phone Calls5.8%
Appointment Scheduling4.6%
Outbound Calls4.2%
Data Entry3%

Typical Skill-Sets Required For A Patient Care Specialist

RankSkillPercentage of ResumesPercentage
1
1
Patient Care
Patient Care
20.8%
20.8%
2
2
Insurance Companies
Insurance Companies
12.2%
12.2%
3
3
Customer Service
Customer Service
10%
10%
4
4
Medical Records
Medical Records
5.2%
5.2%
5
5
Phone Calls
Phone Calls
4.7%
4.7%
6
6
Appointment Scheduling
Appointment Scheduling
3.8%
3.8%
7
7
Outbound Calls
Outbound Calls
3.4%
3.4%
8
8
Data Entry
Data Entry
2.4%
2.4%
9
9
Scheduling Appointments
Scheduling Appointments
2.4%
2.4%
10
10
Hipaa
Hipaa
2.2%
2.2%
11
11
Patient Demographics
Patient Demographics
2.2%
2.2%
12
12
Vital Signs
Vital Signs
2.1%
2.1%
13
13
Hippa
Hippa
1.3%
1.3%
14
14
Front Desk
Front Desk
1.3%
1.3%
15
15
Independent Living
Independent Living
1.3%
1.3%
16
16
Triage
Triage
1.2%
1.2%
17
17
Durable Medical Equipment
Durable Medical Equipment
1.2%
1.2%
18
18
EMR
EMR
1.2%
1.2%
19
19
Medicaid
Medicaid
1.1%
1.1%
20
20
Patient Accounts
Patient Accounts
1.1%
1.1%
21
21
Comprehensive Documentation
Comprehensive Documentation
1.1%
1.1%
22
22
Customer Demographics
Customer Demographics
1%
1%
23
23
High Volume
High Volume
0.9%
0.9%
24
24
EKG
EKG
0.9%
0.9%
25
25
Emotional Customer Situations
Emotional Customer Situations
0.9%
0.9%
26
26
RN
RN
0.8%
0.8%
27
27
Computer System
Computer System
0.8%
0.8%
28
28
Customer Feedback
Customer Feedback
0.8%
0.8%
29
29
CPT
CPT
0.7%
0.7%
30
30
Route Calls
Route Calls
0.7%
0.7%
31
31
Medical Staff
Medical Staff
0.7%
0.7%
32
32
Telephone Calls
Telephone Calls
0.6%
0.6%
33
33
Blood Pressure
Blood Pressure
0.6%
0.6%
34
34
Icd-9
Icd-9
0.6%
0.6%
35
35
IDX
IDX
0.6%
0.6%
36
36
Office Supplies
Office Supplies
0.6%
0.6%
37
37
Medical Billing
Medical Billing
0.6%
0.6%
38
38
Personal Care
Personal Care
0.6%
0.6%
39
39
Patient Calls
Patient Calls
0.6%
0.6%
40
40
Minimum Supervision
Minimum Supervision
0.6%
0.6%
41
41
Medical Supplies
Medical Supplies
0.6%
0.6%
42
42
Greeting Patients
Greeting Patients
0.5%
0.5%
43
43
Patient Files
Patient Files
0.5%
0.5%
44
44
MRI
MRI
0.5%
0.5%
45
45
Patient Follow-Up
Patient Follow-Up
0.5%
0.5%
46
46
CPR
CPR
0.4%
0.4%
47
47
Professional Rapport
Professional Rapport
0.4%
0.4%
48
48
Financial Statements
Financial Statements
0.4%
0.4%
49
49
Clinical Staff
Clinical Staff
0.4%
0.4%

42,391 Patient Care Specialist Jobs

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