Patient care technician vs customer care technician

The differences between patient care technicians and customer care technicians can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer care technician has an average salary of $34,986, which is higher than the $32,806 average annual salary of a patient care technician.

The top three skills for a patient care technician include patients, vital signs and phlebotomy. The most important skills for a customer care technician are patients, vital signs, and EKG.

Patient care technician vs customer care technician overview

	Patient Care Technician	Customer Care Technician
Yearly salary	$32,806	$34,986
Hourly rate	$15.77	$16.82
Growth rate	9%	-4%
Number of jobs	167,520	211,764
Job satisfaction	5	-
Most common degree	Bachelor's Degree, 27%	Bachelor's Degree, 40%
Average age	34	40
Years of experience	-	12

What does a patient care technician do?

Patient care technicians are medical workers who work in clinics, hospitals, or other medical facilities under the supervision of doctors or other health professionals. They provide assistance to health professionals and patients. They help patients with mobility concerns get into hospital beds, bathrooms, wheelchairs, and more. They also help patients with their physical therapy sessions and other physical needs. They handle patient concerns and communicate these to attending physicians. They may be assigned to administer basic medical procedures such as checking vital signs and collecting samples from patients, among others.

What does a customer care technician do?

The job of a customer care technician depends on the requirements of employers. Part of the technician's responsibilities includes the management of the customers and the maintenance of proper customer relations. Customer care technicians assist customers in addressing their technical problems. The job involves answering phone calls and attending to the needs of the clients. As to the area of employment, the technicians may work in telecommunications where they use office machines or computers.

Patient care technician vs customer care technician salary

Patient care technicians and customer care technicians have different pay scales, as shown below.

	Patient Care Technician	Customer Care Technician
Average salary	$32,806	$34,986
Salary range	Between $24,000 And $43,000	Between $26,000 And $45,000
Highest paying City	Rochester, NH	Burbank, CA
Highest paying state	Vermont	Alaska
Best paying company	Beth Israel Deaconess Medical Center	Cottage Health
Best paying industry	Health Care	Manufacturing

Differences between patient care technician and customer care technician education

There are a few differences between a patient care technician and a customer care technician in terms of educational background:

	Patient Care Technician	Customer Care Technician
Most common degree	Bachelor's Degree, 27%	Bachelor's Degree, 40%
Most common major	Nursing	Business
Most common college	Emory University	-

Patient care technician vs customer care technician demographics

Here are the differences between patient care technicians' and customer care technicians' demographics:

	Patient Care Technician	Customer Care Technician
Average age	34	40
Gender ratio	Male, 19.0% Female, 81.0%	Male, 40.1% Female, 59.9%
Race ratio	Black or African American, 14.3% Unknown, 6.2% Hispanic or Latino, 20.1% Asian, 6.4% White, 51.9% American Indian and Alaska Native, 1.1%	Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 19.0% Asian, 6.8% White, 56.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	15%	7%

Differences between patient care technician and customer care technician duties and responsibilities

Patient care technician example responsibilities.

Manage care and prepare medical records, transcription and supply orders.
Manage daily care of high acuity patients with neurological trauma/disorders and post-surgery.
Qualify to perform patient care responsibilities on catheter patients.
Transport patients using wheelchairs and stretchers and assist patients to ambulate safely.
Assist with transferring patients in and out of wheelchairs, recliners, and stretchers.
Apply protective restraints safely and appropriately, assist in the admission, discharge and transfer of patients as needed.

Customer care technician example responsibilities.

Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
Monitor patients' blood pressure and heart rate using electrocardiogram (EKG) equipment during diagnostic or therapeutic procedures.
Assist in monitoring patients for ECG arrhythmias.
Maintain all digital medical records and process all MD orders for patients on the ICU floor.
Place patients on cardiac monitor, give CPR, assist with doctors and nurses with traumas as requested.
Maintain current CPR certification, CNA/GNA certifications, and PMAB training.

Patient care technician vs customer care technician skills

Common patient care technician skills

Patients, 24%
Vital Signs, 9%
Phlebotomy, 7%
CPR, 6%
Direct Patient Care, 5%
Customer Service, 5%

Common customer care technician skills

Patients, 24%
Vital Signs, 10%
EKG, 9%
Phlebotomy, 7%
CPR, 6%
Customer Care, 5%

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Healthcare Practitioner and Technical Industry
Patient Care Technician
Patient Care Technician vs Customer Care Technician

Updated January 8, 2025

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