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Patient Care Technician skills for your resume and career
Patient care technicians need a variety of hard skills to excel in their role. These include the ability to monitor vital signs, perform phlebotomy, and conduct electrocardiograms (EKGs). They must also be proficient in using medical equipment and maintaining patient rooms. Other important skills include direct patient care, taking blood pressure, and handling lab specimens.
Soft skills are equally important for patient care technicians. According to Dr. Pamela Stanley, Interim Dean at Holy Names University's School of Nursing, understanding the role of a nurse and grasping the required skills set is crucial. These skills include customer service, direct supervision, and infection control. As Robyn Tarpley, Director of Health and Medical Sciences at Pennsylvania Institute of Technology, puts it, "Patient Care, communication skills, phone etiquette, critical thinking" are all essential soft skills for patient care technicians.
15 patient care technician skills for your resume and career
1. Patients
Patients are individuals who receive medical care and attention. Patient care technicians interact with patients daily, managing their medical records, assisting with daily living activities, and monitoring vital signs. They also schedule appointments, administer medications, and provide emotional support. As Shelly Wells Ph.D., Chair and Professor of Nursing at Northwestern Oklahoma State University, puts it, "New nurses must be good listeners, critical thinkers, effective communicators, and problem-solvers to advocate for their patients, profession, and themselves."
- Managed medical/patient records for four pharmacies as well as counseled patients on medication interactions and insurance procedures.
- Cared for adolescence - geriatrics patients with varied mental and physical disabilities
2. Vital Signs
Vital signs are measurements of the body's basic functions, such as pulse, breathing rate, blood pressure, and body temperature. Patient care technicians use vital signs to monitor patients' health. They record accurate and timely information about vital signs, which helps doctors and nurses make decisions about treatment. They also use vital signs to identify any irregularities or changes in a patient's condition. For example, they might check a patient's blood sugar levels and report any changes to the doctor.
- Record accurate and timely information regarding vital signs and also be responsible for accurate documentation of findings.
- Monitored/recorded vital signs, assisted physicians with medical exams, and recorded patient prognosis and treatment
3. Phlebotomy
Phlebotomy is the practice of drawing blood from a patient for diagnostic or therapeutic purposes. Patient care technicians use phlebotomy to collect blood samples for laboratory testing. They follow hospital policies and procedures to perform this task. This can include inserting peripheral intravenous lines and centrifuging blood. They also deliver the specimens to the lab for analysis.
- Position provides direct patient care limited to non-invasive procedures, unless specifically certified in phlebotomy.
- Performed phlebotomy and specimen collection according to facility policies and state regulations.
4. CPR
CPR, or Cardiopulmonary Resuscitation, is a lifesaving technique used to restore blood circulation and breathing in a person who has stopped breathing or whose heart has stopped functioning. Patient care technicians use CPR to respond to emergency situations, such as cardiac or pulmonary arrest. They may initiate basic CPR measures, including breathing for the patient and chest compressions, until medical professionals arrive and take over. They also maintain CPR certification through training and continuing education courses.
- Committed to health and safety standards-Empathetic and approachable-Successful completion of PCT training program with certification is required CPR certified
- Adhered to hospital policies and standards by completing annual computerized educational courses and maintaining CPR certification
5. Direct Patient Care
Direct patient care is the hands-on support and treatment provided to patients by healthcare professionals. Patient care technicians use direct patient care by assisting with activities like vital signs, wound care, and personal care. They also support nursing staff with tasks like admissions and discharges. This care is often provided under the supervision of a registered nurse.
- Provided direct patient care on a 16-bed Intensive Psychiatric Treatment Unit and performed Psycho-Social evaluations for Emergency Department patients.
- Assisted with a variety of direct/indirect patient care activities on busy Medical Surgical/Trauma unit.
6. Customer Service
Customer service is the act of helping and supporting customers before, during, and after a purchase. Patient care technicians use customer service by making patients feel comfortable during treatments, monitoring for medical complications, and resolving potential problems efficiently. They also provide exceptional care by recognizing opportunities to serve patients well and demonstrating courtesy in all interactions.
- Provided quality customer service by making patients feel comfortable during treatments while monitoring for medical complications and technical problems.
- Chart data into computerized record with exceptional customer service and adhering to all safety and infection control policies.
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Blood pressure is the force of blood pushing against the walls of the arteries. Patient care technicians use blood pressure by monitoring and recording it during dialysis therapy, treatments, and examinations. They also use it to assess patients and set up machines for treatment. This is done using manual or electronic blood pressure cuffs, stethoscopes, scales, and thermometers.
- Maintained written reports and monitored assigned patients' blood pressure and heart rate using electrocardiogram equipment during diagnostic and therapeutic procedures.
- Monitor patient's biophysical parameters, including body temperature, blood pressure and level of clearance achieved during dialysis therapy.
8. Direct Supervision
Direct supervision is the act of overseeing someone or something directly. Patient care technicians use direct supervision when they perform assigned patient care duties and assist licensed nursing staff. They work under the direct supervision of a Patient Care Manager, therapists, or registered nurses. This supervision involves conducting maintenance therapy programs, providing direct patient care, and performing basic functions as a nurse's assistant.
- Performed assigned patient care duties and responsibilities and assisted licensed nursing staff under direct supervision of Patient Care Manager.
- Conducted maintenance therapy programs established by therapists and under the direct supervision of therapists.
9. Patient Rooms
Patient rooms are the areas where patients stay and receive treatment in a hospital or healthcare facility. Patient care technicians use patient rooms to maintain a safe and clean environment, prepare and set up supplies, assist in routine upkeep, and restock personal hygiene items. They also use patient rooms to take vital signs, assist nurses, and transport patients as needed.
- Maintained a safe environment and minor housekeeping in patient rooms
- Prepare and assist in the set up and cleanup of the patient room, including removing bedding and discarding used supplies.
10. Patient Treatment
Patient treatment is the care and therapy given to a patient. Patient care technicians use patient treatment by initiating and terminating it according to physician orders, documenting information related to the treatment, and monitoring patients during the process. They also assist other medical professionals with complicated treatment procedures and maintain lab specimens for collections.
- Reviewed patient treatment sheets for completeness and ensured nursing signatures were documented and ensured omitted entries were completed or corrected.
- Provided directed patient care for assigned patients; ensured accurate documentation of information related to the patient treatment.
11. EKG
An EKG, or electrocardiogram, is a test that measures the electrical activity of the heart. Patient care technicians use EKGs to help doctors diagnose heart problems. They operate EKG machines, perform the tests, and analyze the information. They also deliver the results to cardiologists for final interpretation. In addition, they use EKGs to respond to critical cardiac emergencies and monitor vital signs.
- Provided first response to any critical cardiac emergency registered in EKG monitor.
- Delivered EKG information to Cardiologist for final interpretation.
12. Medical Equipment
Medical equipment is any device or tool used to help diagnose, monitor, or treat patients. Patient care technicians use medical equipment in many ways. They set up, operate, and maintain it effectively. They also clean and sanitize the equipment, transport patient specimens to clinical laboratories, and stock general emergency room supplies. They even perform basic maintenance and repairs to ensure the equipment is working properly.
- Maintain documentations for patient health history and treatment information, Set-up, operate and, maintain medical equipment effectively.
- Provided indirect patient care including cleaning and sanitizing medical equipment and transporting patient specimens to clinical laboratories.
13. Patient Care
Patient care is the process of providing support and assistance to patients in their daily activities. Patient care technicians use patient care by providing high-quality support in surgical, acute-care, and rehabilitation settings. They also manage supplies, document patient care, and assist physicians during medical examinations. They provide total patient care while incorporating patient safety.
- Provide high-quality patient care as a Patient Care Technician\CNA within surgical, acute-care, rehabilitation.
- Demonstrate competence in providing quality patient care, preparing and administering medications.
14. Catheter
A catheter is a thin tube inserted into a patient's body to drain fluids, deliver medication, or monitor vital signs. Patient care technicians use catheters to collect urine specimens, perform catheter care, insert or remove them, and assist with patient discharge. They also use catheters to monitor intake and output, apply sterile and non-sterile dressings, and help with wound treatments.
- Assisted patients during discharge process including peripheral IV and urinary catheter removal.
- Qualified to perform patient care responsibilities on catheter patients.
15. Home Health
Home health involves providing medical care or assistance to patients in their own homes. Patient care technicians use home health by providing compassionate and professional care, helping with daily activities, and assisting with medication. They also coordinate patient schedules, educate patients on basic home health care, and even supervise home health aides.
- Motivated and resourceful Certified Nursing Technician with experience in providing compassionate and professional care both acute care settings and home health.
- Home Health Care - Mr. Brinkley is a paraplegic requiring help with ADL's, bathing and wheel chair transfers.
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Associate Professor, Fairfield University
What soft skills should all Patient Care Technicians possess?
Robyn Tarpley
Director of Health and Medical Sciences, Pennsylvania Institute of Technology
What hard/technical skills are most important for Patient Care Technicians?
Robyn Tarpley
Director of Health and Medical Sciences, Pennsylvania Institute of Technology
List of patient care technician skills to add to your resume
The most important skills for a patient care technician resume and required skills for a patient care technician to have include:
- Patients
- Vital Signs
- Phlebotomy
- CPR
- Direct Patient Care
- Customer Service
- Blood Pressure
- Direct Supervision
- Patient Rooms
- Patient Treatment
- EKG
- Medical Equipment
- Patient Care
- Catheter
- Home Health
- Lab Specimens
- Rehabilitation
- Patient Care Tech
- Infection Control
- Patient Safety
- Physician Orders
- Hemodialysis
- IV
- Quality Care
- Compassion
- Telemetry
- Specimen Collection
- Restraints
- Oncology
- EMR
- Basic Math
- Data Entry
- Oral Care
- Emergency Situations
- HIPAA
- Bed Linens
- ADL
- Phone Calls
- Patient Education
- Blood Samples
- Catheter Care
- Dialysis Treatment
- Math
- ICU
- Cleanliness
- Resuscitation
- Dexterity
- Nursing Home
- Compression Devices
Updated June 25, 2024