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Become A Patient Coordinator

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Working As A Patient Coordinator

  • Interacting With Computers
  • Getting Information
  • Documenting/Recording Information
  • Organizing, Planning, and Prioritizing Work
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $33,040

    Average Salary

What Does A Patient Coordinator Do At Weill Cornell Medical College

* verifying, collecting and confirming insurance and demographic information.
* May arrive patients in the practice management system to notify clinical team when patients are checked in and ready to see the physician.
* May perform check-out responsibilities: collects patient co-pays, answers any questions and schedules follow-up care.
* May assist in maintaining waiting areas in a neat and tidy condition.
* Initiates and prepares written correspondence as needed and based on functional needs

What Does A Patient Coordinator Do At Cardinal Health

* Contact patients to introduce and explain the benefits of the MTM program
* Schedule appointments for the MTM Pharmacist(s) to complete Comprehensive Medication Reviews, Disease State Medication Reviews, or Targeted Interventions
* Receive and respond to incoming patient calls; take appropriate action based off protocols and use critical thinking skills to escalate calls to appropriate parties when needed
* Ensure each patient has a positive experience by providing a high level of customer service by answering promptly, professionally, and politely
* Accurately document all discussions with patients and schedule follow-up appointments as needed
* Update patient demographic information in the MTM platform
* Obtain correct/up-dated health care provider contact information
* Provide outstanding customer service
* Place onboarding confirmation calls to new MTM Solution customers
* Perform auxiliary functions essential to the efficient operation of the department
* Comply with the MTM Telecommuters Policy, which may include site check of remote work-space
* Meet productivity and performance expectations set forth by manager
* Cardinal Health is an Equal Opportunity/Affirmative Action employer.
* All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran

What Does A Patient Coordinator Do At Ingenesis

* Arrange patient scheduling, travel and admissions as designated by each specific protocol.
* Track patient referral process by maintaining patient/volunteer spreadsheets.
* Screen calls from patients, physicians and callers from the public; forward to appropriate staff members; update patient telephone directory as needed.
* Schedule diagnostic appointments.
* Enter patient data into database.
* Maintain clinical data in protocol databases.
* Maintain patient files.
* Coordinate volunteer payments.
* Prepare, maintain and fax weekly schedule; ensure that all protocol specifics are completed.
* Prepare documents for clinical protocols in IRB/FDA.
* Maintain protocol files (electronic and hard copies).
* Assist with training of new staff.
* Execute protocol changes in patient population.
* Create reports/spreadsheets for tracking and scheduling of protocol patients.
* Coordinate NIH resources designated for Epilepsy Service use and communication of requirements to different staff groups and departments.
* Competitive Salary
* Paid Time Off
* Paid Federal Holidays
* Medical, Dental, Vision Health Insurance Plans
* K Retirement Plan
* Life and Disability Insurance
* Established in 1998, InGenesis enjoys a long history of positive government and commercial relationships with healthcare industry professionals and businesses nationwide.
* We are the recent recipients of an Inc.
* award, and dedicated to servicing our customers.
* InGenesis is an equal opportunity employer.
* All qualified applicants will receive consideration for employment

What Does A Patient Coordinator Do At Randstad

* Requires advanced administrative experience in a professional business office
* Ensure quality customer service, oversees the daily operation of services for the practice and the execution of contracts, deposits and billing.
* Greet new and existing patients like they are family.
* Schedule patient's appointments either in person or over the phone.
* Manage a three line phone system.
* Call established patients for their yearly checkup.
* Maintain patient's files abiding by HIPAA regulations.
* Respect patients by recognizing their rights; maintaining confidentiality.
* Knowledgeable in verifying patient's insurance eligibility and benefits through all insurance carriers.
* Prepare and distribute mail using USPS or Federal Express.
* Maintains patient care database by entering new information as it becomes available.
* Prepare and generate reports for the clinic and the home office.
* Must be knowledgeable in Microsoft Office applications
* Keep the office clean and orderly.
* Ability to multi task.
* To work in an environment that fosters team work
* Perform other tasks as directed
* Professional demeanor a must
* Working hours: 8

What Does A Patient Coordinator Do At Urology Clinics of North Texas

* Be at the designated work station prepared and ready to work during specified work hours as assigned, or as needed.
* Open the office in the morning to include: unlocking doors, turning on lights, starting up individual computer at work station, and paperwork prep.
* Process each appointment for check-in upon patient arrival to the office.
* Verify demographic and insurance information for accuracy.
* Answer incoming calls, providing assistance to callers.
* Make and or reschedule appointments as needed.
* Document calls in patient’s record.
* Prepare paperwork needed for the following day appointments:
* Manage incoming faxes and distribute as necessary.
* Clean the Lobby after AM clinic and again after the end of clinic.
* Process requests for partial medical records. (complete medical record requests are to be sent off for processing)
* Scan/Sort/File documents to charts daily.
* Personally call all New Patient’s on next day schedule to ensure complete knowledge of appointment time, location and paperwork needed.
* Email New Patient packet as requested using UCNT email.
* Provide coverage for check-out staff during lunch and break periods.
* Ensure all front desk paperwork is stocked; fill paper in all copiers, printers and fax machines.
* Just before 5pm, ensure front door is locked and T
* V. is turned off
* Ensure adequate supply of business paraphernalia, i.e. business cards, letterhead, envelopes, pocket cards, etc.
* Notify Practice Administrator when order is needed.
* Perform any tasks, duties or special projects as assigned by the Administrator

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How To Become A Patient Coordinator

High school graduates who have experience using computer software applications, such as word processing and spreadsheets, usually qualify for entry-level positions. Although most secretaries learn their job in several weeks, many legal and medical secretaries require additional training to learn industry-specific terminology. Executive secretaries usually need several years of related work experience.


High school graduates can take courses in word processing and office procedures at technical schools or community colleges. Some temporary placement agencies also provide training in word processing, spreadsheet, and database software.

Some medical and legal secretaries learn industry-specific terminology and practices by attending courses offered at community colleges or technical schools. For executive secretary positions, employers increasingly prefer to hire those who have taken some college courses or have a bachelor’s degree.


Secretaries and administrative assistants typically learn their skills through short-term on-the-job training, usually lasting a few weeks. During this time they learn about administrative procedures, including how to prepare documents. Medical and legal secretaries’ training may last several months as they learn industry-specific terminology and practices.

Work Experience in a Related Occupation

Executive secretaries can gain experience by working in administrative positions that have less challenging responsibilities. Many secretaries and administrative assistants advance to higher level administrative positions.

Licenses, Certifications, and Registrations

Although not required, certification can demonstrate competency to employers.

The International Association of Administrative Professionals offers the Certified Administrative Professional (CAP) certification. Candidates must have a minimum of 2 to 4 years of administrative work experience, depending on their level of education, and pass an examination.

Legal secretaries have several certification options. For example, those with 1 year of general office experience, or who have completed an approved training course, can acquire the Accredited Legal Professional (ALP) certification through a testing process administered by NALS (previously known as National Association of Legal Secretaries). NALS also offers the Professional Legal Secretary (PLS) certification, considered to be an advanced certification for legal support professionals.

The Certified Legal Secretary Specialist (CLSS) certification is conferred by Legal Secretaries International in areas such as intellectual property, criminal law, civil litigation, probate, and business law. Candidates typically need to have 5 years of legal experience and pass an examination to become certified.


Secretaries and administrative assistants generally advance to other administrative positions with more responsibilities, such as office supervisor, office manager, or executive secretary.

With additional training, many legal secretaries become paralegals or legal assistants.

Important Qualities

Integrity. Many secretaries and administrative assistants are trusted to handle sensitive information. For example, medical secretaries collect patient data that is required, by law, to be kept confidential in order to protect patient privacy.

Interpersonal skills. Secretaries and administrative assistants interact with clients, customers, or staff. They should communicate effectively and be courteous when interacting with others to create a positive work environment and client experience.

Organizational skills. Secretaries and administrative assistants keep files, folders, and schedules in proper order so an office can run efficiently.

Writing skills. Secretaries and administrative assistants write memos and emails when communicating with managers, employees, and customers. Therefore, they must have good grammar, ensure accuracy, and maintain a professional tone.

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Patient Coordinator jobs

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Patient Coordinator Career Paths

Patient Coordinator
Front Desk Coordinator Office Manager
Account Manager
5 Yearsyrs
Licensed Practical Nurse MD Billing Specialist
Accounts Receivable Manager
6 Yearsyrs
Practice Manager Senior Manager Controller
Assistant General Manager
5 Yearsyrs
Front Desk Coordinator Billing Specialist
Billing Manager
7 Yearsyrs
Front Office Manager Human Resources Coordinator Business Office Manager
Business Office Director
8 Yearsyrs
Scheduling Coordinator Billing Specialist
Business Office Manager
8 Yearsyrs
Billing Specialist Home Health Aid Licensed Practical Nurse
Career Manager
6 Yearsyrs
Registered Nurse Case Manager Therapist
Clinical Director
9 Yearsyrs
Registered Nurse Staff Nurse
Clinical Manager
8 Yearsyrs
Practice Manager Program Manager Associate Director
Director Of Admissions
7 Yearsyrs
Patient Service Representative Specialist Maintenance Technician
Facilities Manager
8 Yearsyrs
Scheduling Coordinator Front Desk Coordinator
Office Manager
5 Yearsyrs
Licensed Practical Nurse Staff Nurse
Patient Care Manager
9 Yearsyrs
Scheduler Service Representative Service Supervisor
Patient Services Manager
8 Yearsyrs
Treatment Coordinator Therapist Clinical Manager
Practice Administrator
10 Yearsyrs
Treatment Coordinator Office Manager
Practice Manager
9 Yearsyrs
Billing Specialist Specialist Project Manager
Program Manager
8 Yearsyrs
Clinical Assistant Patient Care Coordinator Front Office Manager
Resident Manager
5 Yearsyrs
Front Office Manager Accounts Payable Clerk Accounts Receivable Manager
Revenue Manager
8 Yearsyrs
Patient Service Representative Registered Nurse Case Manager
Service Director
9 Yearsyrs
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Patient Coordinator Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Portuguese

  • Hindi

  • Russian

  • Urdu

  • Japanese

  • Arabic

  • Chinese

  • Cantonese

  • Mandarin

  • Korean

  • Tagalog

  • Vietnamese

  • Armenian

  • Albanian

  • Greek

  • Carrier

  • Italian

  • Polish

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Patient Coordinator

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Patient Coordinator Education

Patient Coordinator

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Real Patient Coordinator Salaries

Job Title Company Location Start Date Salary
Int'l Patient Coordinator Zhang Medical PC New York, NY Oct 01, 2011 $74,151
Patient Coordinator New Hope Fertility Center New York, NY Sep 28, 2011 $74,151
Patient Coordinator Zhang Medical PC New York, NY Oct 01, 2011 $74,151
Research Patient Coordinator Washington University In St. Louis Saint Louis, MO Jul 30, 2011 $65,469
Research Patient Coordinator Washington University In St. Louis Saint Louis, MO Jan 15, 2010 $65,469
Patient Coordinator Lingling Zeng Pediatrics PC NY Sep 09, 2014 $49,566
Patient Coordinator Lingling Zeng Pediatrics PC NY Jun 09, 2016 $49,150
Patient Coordinator Omni Home Care, Inc. Plymouth, MI Sep 24, 2013 $42,000
Patient Coordinator Byoung J. Kim, D.D.S., Inc. Fullerton, CA Aug 03, 2016 $38,376

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Top Skills for A Patient Coordinator


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Top Patient Coordinator Skills

  1. Customer Service
  2. Electronic Medical Records
  3. Scheduling Patient Appointments
You can check out examples of real life uses of top skills on resumes here:
  • Provided superior customer service by interacting with all internal and external customers in a professional and courteous manner.
  • Delegate incoming physician calls to appropriate staff, document messages through electronic medical records system, and oversee practice voicemail.
  • Answered incoming calls to include new patient's calls, emergencies, scheduling patient appointments, requested records and follow up.
  • Prepare and review Treatment Plans with patients along with payment plan options.
  • Initiate new ideas and projects to increase new patient appointments and referrals for eleven providers within the practice.

Top Patient Coordinator Employers

Patient Coordinator Videos

Patient Pathways - Patient Relations Liaison

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