Patient coordinator job description

Patient Coordinator is responsible for submitting and maintaining regulatory documentation and medical documentation for the physician's office using the practice management software for the electronic medical record. This person will work closely with the physicians in the department to ensure a correct and appropriate medical code is assigned to every procedure performed, in a timely manner. This person will assist with internal coding and chart audits. This person will assist in resolving issues that occur within the clinical office setting and ensure an efficient patient flow. This position provides exceptional medical care that meets each patient of the physicians practice physical, mental, and emotional needs. The Patient Coordinator provides care and education for the patient based on their illness, symptoms, and courses of treatment.

The person in this position works under general supervision, is responsible for various shifts, may be subject to over 40 hours per week and/or callback as required, and may also be required to remain on campus immediately before, during, and after severe weather and/or disasters.

Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization is a proud a member of the Mayo Clinic Care Network and includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.
+ High School diploma or equivalent required

+ Five (5) years related clinical experience required

+ Clinical license/certification is required within 90 days of employment/transfer. (e.g., OTC, CST, EMT, C/RMA, PTA, ATC, LPN, or ACSM-Certified Exercise Physiologist). BLS through American Heart Association

+ Clinical orthopedic skills (e.g., casting, splinting). Knowledge and understanding of medical coding guidelines. Knowledge of CPT, ICD-9, ICD-10 and HCPCS codes. Knowledge of computer-based data management programs and information systems, as well as medical records and point-of-interview technology. Knowledge of health plans, managed care plans

+ Excellent organizational skills. Superior oral and written communications skills.

This is a partially remote job (hybrid) with 3 days per week onsite and 2 days per week remote. The position will be fully onsite during the initial training period (approximately 60 days).

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Provides administrative support and coordination for all aspects of patient care for both new and/or established patients.

Schedules appointments following guidelines that support continuity of care and a high standard of timely communication and rescheduling as necessary.

Appropriately arranges resources to support the highest standard of patient experience and visit, i.e. arranging interpreter services.

Answers telephone calls, as appropriate for new and/or established patients. This includes the responsibility to collect detailed clinical information provided by patients, internal/external providers, and others such as staff from ancillary services, and either resolve problems directly or ensure appropriate escalation to management.

Recognizes emergencies and appropriately respond using standard operating procedures and critical thinking skills.
Provides program specific information to callers and refer calls as necessary. Serves as a liaison for patients including efficient routing of calls per telephone triage guidelines. Schedules patient visits, and manages changes, ranging in complexity for one physician appointment to multiple care provider appointments. Provides information to the patient regarding the need for insurance referral(s), and refers calls as appropriate. Assists in processing paperwork associated with clinical care including: insurance claims, disability forms, and medical equipment forms.
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
A Bachelor's Degree in health administration or related field is strongly preferred , and/or a minimum of 1 year of related health care and/or customer service experience Excellent communication, organizational, and customer service skills Strong attention to detail Must possess the ability to multi-task and problem solve on the spot Excellent phone etiquette PC proficiency required Ability to work productively in a remote environment Knowledge of medical terminology is a plus


Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.

Patient Advisory Coordinator - (2200038F) Description
Facility Profile

TGH is the area's only level I trauma center and one of just two ABA-verified adult & pediatric burn centers in Florida. With five medical helicopters*, we transport critically injured or ill patients from 23 surrounding counties to receive the advanced care they need. The hospital is home to one of the busiest solid organ transplant centers in the country. TGH is a nationally designated comprehensive stroke center, and has a 32-bed Neuroscience Intensive Care Unit. Other outstanding centers include cardiovascular, orthopedics, high-risk and normal obstetrics, urology, ENT, endocrinology, and the Children's Medical Center, which features a nine-bed pediatric intensive care unit and pediatric kidney transplant services. As the region's leading safety net hospital, Tampa General is committed to providing area residents with world-class and compassionate health care ranging from the simplest to the most complex medical services.

Tampa General Hospital was named the #1 hospital in Tampa Bay by U.S. News & World Report, 2020-2021, and recognized as one of America's Best Hospital's in five medical specialties: Cardiology & Heart Surgery, Diabetes & Endocrinology, Gastroenterology & GI Surgery, Nephrology, and Orthopedics. Tampa General Hospital has been designated a Magnet Hospital by the American Nurses Credentialing Center (ANCC), the highest recognition for nursing excellence, for the fourth consecutive time - an accomplishment that fewer than one percent of hospitals nationwide have earned. TGH is accredited by The Joint Commission and was awarded disease-specific certification in five medical specialties. TGH is also accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF). *Air transport provided by Metro Aviation, Inc.

Job Summary

Serves as an internal consultant to organizational leaders and departments to enhance patient centeredness throughout the organization. Is well versed in the concepts, applications and evaluation of patient and family centered principals. Coordinates organizational efforts to capture and communicate the patient and family perspective related to service, quality and brand management. Recruits, trains and retains patient and family advisors. Provides staff support to Patient Family Advisory Council. Works collaboratively with leaders throughout the organization to identify committees which directly impact patients and coordinates the placement of appropriate advisors on these committees. Seeks out avenues to enhance the presence of the patient voice to provide feedback to team members on the impact of their actions on those served by Tampa General Hospital. Performs job duties in accordance with the mission, vision and values of Tampa General Hospital and the principles of quality improvement.
Qualifications
Bachelor's degree required. Master's degree preferred in nursing, communications, psychology, healthcare administration or other related field.
Three to five (3-5) years of experience in patient satisfaction, patient relations, process improvement, customer service or other related field.
Excellent communication skills, both written and oral.
Excellent interpersonal skills including team building, individual and group performance improvement and crucial conversation.
Strong computer skills in Microsoft Excel, Word and PowerPoint.
Ability to analyze and interpret patient satisfaction and other organizational performance data.

Primary Location: TampaWork Locations: TGH Main Campus 1 Tampa General Circle Tampa 33606Job: Office/Administrative/ClericalOrganization: TGH - HospitalSchedule: Full-time Scheduled Days: Monday, Tuesday, Wednesday, Thursday, FridayShift: Day JobJob Posting: Oct 12, 2022, 3:52:26 PM