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Top 50 Patient Coordinator Skills

Below we've compiled a list of the most important skills for a Patient Coordinator. We ranked the top skills based on the percentage of Patient Coordinator resumes they appeared on. For example, 17.5% of Patient Coordinator resumes contained Insurance Companies as a skill. Let's find out what skills a Patient Coordinator actually needs in order to be successful in the workplace.

These are the most important skills for a Patient Coordinator:

1. Insurance Companies

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high Demand
Here's how Insurance Companies is used in Patient Coordinator jobs:
  • Position includes resolving outstanding balances among insurance companies and government benefit programs, and daily contact with community served.
  • Worked closely with multiple international and local insurance companies to obtain authorization in a timely matter.
  • Obtained prior authorization for medications and medical procedures from insurance companies.
  • Request and submit appropriate documentation to insurance companies for prior-authorization approval.
  • Answer and place phone calls regarding patient appointments * Receive and process payments made by patients or insurance companies
  • Verify and maintain insurance information for individual patients and work with the various insurance companies to obtain payment.
  • Processed all insurance 1500 claim forms to insurance companies for reimbursement on hearing aids.
  • Receive and process payments made by patient's or insurance companies.
  • Verified and created claim numbers by communicating with various insurance companies.
  • Conduct calls to insurance companies to verify and obtain patient information.
  • Collected Information for MVA's & WC Cases from attorneys/Insurance companies.
  • Coordinate with dental insurance companies to ensure claims are paid.
  • Work with Insurance companies regarding rejected claims and prior authorizations.
  • Billed insurance companies on all services and products provided.
  • File claims with all insurance companies and follow-up.
  • Resolved any issues with patients and/or insurance companies.
  • Worked with insurance companies to execute claims.
  • Work with insurance companies to get radiology Pre-certification approvals.
  • Assisted referring physicians with pre-authorizations from insurance companies to ensure they are for the correct site and exam.
  • Communicate with insurance companies as needed to complete transfer of patients .

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2. Patient Care

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high Demand
Here's how Patient Care is used in Patient Coordinator jobs:
  • Provided professional support to assist in patient care activities, daily patient processing, and customer profitability.
  • Conducted face-to-face interviews, telephone interaction and electronic contact functions and coordinated all aspects of patient care.
  • Monitored over 800 Home Health Aides: shift duties and performance; developed assignments ensuring accurate and efficient patient care.
  • Provide patient care related clerical services including faxing, mail distribution, document scanning and letter preparation.
  • Collaborate with all care providers to assist in the provision of quality, cost effective patient care.
  • Screen phone calls and respond to patient inquiries in order to enhance effectiveness of patient care.
  • Communicate with Dentist, Hygienists, and patients accordingly for patient care, referrals and appointments.
  • Assist technicians in ensuring optimal patient care and smooth daily functioning of office.
  • Evaluated patient care needs, prioritized treatment, and maintained patient flow.
  • Ensured optimal patient care and smooth daily functioning of a busy office.
  • Assisted dentist in writing detailed messages concerning patients needs during patient care.
  • Maintain accurate records of patient care, condition, progress and concerns.
  • Assisted physician with various tasks of patient care.
  • Facilitate timely patient care in the Emergency Department.
  • Experienced both inpatient and outpatient care.
  • Lead Patient Coordinator/Office Manager Responsible for the overall flow of patient care during daily business operations.
  • Performed indirect patient care as an administrative assistant while working directly with physicians and other members of a dynamic healthcare team.
  • Maintain patient care database by entering new information as it becomes available; verifying findings and reports; back up data.
  • Develop patient care plans, including assessments, evaluations, and nursing diagnoses.
  • Worked closely doctor, APNs, radiology and other hospital staff to ensure best patient care.

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35 Patient Care Jobs

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3. Medical Records

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high Demand
Here's how Medical Records is used in Patient Coordinator jobs:
  • Gathered and organized medical records, scheduled appropriate testing and appointments for patients.
  • Coordinated admission processes and prepared medical records and financial agreement packets.
  • Maintained up-to-date computer-based medical records system storing patient information.
  • Process and prepare medical records for Attorney request or subpoenas, outpatient facility and patient care request.
  • Obtained any required referrals, new patient visit questionnaires, and previous medical records, as needed.
  • Secure the proper medical records for my doctors to make determination that pain management is necessary.
  • Assisted with patient exams, test and other procedures, maintained various medical records and databases.
  • Located, checked in and pulled medical records for appointments and incomplete patient charts.
  • Transmit correspondence or medical records by mail, e-mail, or fax.
  • Coordinate obtaining and sending medical records requested in accordance with HIPAA standards.
  • Collected, organized, and resolved issues with validated medical records.
  • Processed medical records, prior authorizations, prescriptions and insurance.
  • Maintain up to date standards regarding handling of medical records.
  • Experience with medical records, making and pulling charts.
  • Provide patient with procedure for requesting medical records.
  • File charts and coordinate medical records.
  • Managed patient schedules, collected payments and retrieved medical records for pre-operative packets.
  • Completed insurance or other claim forms, verified insurance Transmitted correspondence or medical records by mail, email, or fax.
  • Schedule and confirm patient diagnostic appointments Transmit correspondence or medical records by mail, e-mail, or fax.
  • Requested medical records for new patients Scheduled patient appointments Scheduled patient referrals Scheduled patients for various diagnostic testing Insurance benefits and/or pre-certifications

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6 Medical Records Jobs

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4. Customer Service

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high Demand
Here's how Customer Service is used in Patient Coordinator jobs:
  • Provided superior customer service by interacting with all internal and external customers in a professional and courteous manner.
  • Facilitated daily administrative functions, including customer service, patient scheduling, and inventory management.
  • Demonstrated excellent customer service skills and capable of functioning in highly intense situations.
  • Supported customer service through phone communication and messaging.
  • Worked in a high-paced, customer service production environment maintaining production and quality ratings of at least 95% each month.
  • Delivered high quality customer service to passengers from diverse cultures and backgrounds; provided special assistance to passengers with unique needs.
  • General front office duties: Insurance verification and submission, accounts receivable, scheduling, customer service, answering phones.
  • Assisted in coding, billing, filing, customer service, transcription, and administrative duties.
  • Helped create a more organized department and better customer service than they had in the past.
  • Answered and screened phone calls addressing patient requests in friendly manner by utilizing customer service skills.
  • Skilled in medical computer programs and data entry as well as excellent customer service skills.
  • Provide customer service for all patients as well as referring doctor's offices.
  • Deliver excellent customer service and train team members to exemplify the same behaviors.
  • Answer telephone to provide customer service to patients.
  • Served as customer service liaison to patients.
  • Addressed and resolved customer service complaints.
  • Provided efficient customer service to clients.
  • Excel in busy front office environment with superior customer service, telephone and multi-tasking skills.
  • give great customer service for patients.
  • Verify patients insurance policies Customer service Calendar maintenance

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47 Customer Service Jobs

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5. Scheduling Appointments

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high Demand
Here's how Scheduling Appointments is used in Patient Coordinator jobs:
  • Complete front desk administrative duties including scheduling appointments, collecting copay, verifying insurance, communicating with physicians and patients
  • Maintained privacy in all situations, including checking in patients and scheduling appointments for radiology procedures.
  • Practiced quality customer service for patients in scheduling appointments.
  • Assisted patients with scheduling appointments/procedures pertaining to infertility.
  • Job Responsibilities included Scheduling Appointments for busy Dental Practice, filing, Answering telephones, Collecting Fees, New Patient Interviews
  • Provide excellent customer service including problem solving; timely follow up, assisting in answering phones and scheduling appointments.
  • Operated telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
  • Greet patients in person and on the phone, assuring accurate and complete registration while scheduling appointments and tests.
  • Processed monthly bills, payments, insurance, and collection accounts, while scheduling appointments and answering telephones.
  • Maintain patient flow and interpret from Spanish to English, while scheduling appointments for the surgery department.
  • Provide administrative support including scheduling appointments, maintain patient files, and answer telephone calls.
  • General medical office duties including scheduling appointments for patients with the doctors and nurses.
  • Perform the tasks of responding to inbound calls and scheduling appointments with patients.
  • Assisted patients with scheduling appointments at our location and referred specialists.
  • Worked with practice works, charting, and scheduling appointments.
  • Manage front desk duties, check in, receiving phone calls,scheduling appointments, helping in marketing and sending statements.
  • Greet patients, check in and out andscheduling appointments.
  • Manage incoming calls Scheduling appointments for return treatment Verify Insurance benefits Checking In/Out of Patients, collecting co-pays Billing and collections
  • Serve as the initial point of contact with patients Physician Referrals Answering & Transferring Calls Scheduling Appointments Completing the Insurance Pre-Certification Process
  • Assist with the check in and out process Scheduling appointments Collecting Co-pays Scanning charts Update patient demographics

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6. Front Desk

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high Demand
Here's how Front Desk is used in Patient Coordinator jobs:
  • Welcome guests and patients at the front desk between multiple offices within the company.
  • Assisted with insurance, surgery scheduling, and front desk receptionist back up.
  • Provided friendly and efficient customer service to ensure front desk operations ran smoothly.
  • Front Desk Patient Coordinator: Oversee the administrative duties of the facility.
  • Maintain cleanliness and organized appearance of front desk at all times.
  • Front Desk handling check in and out for Family dental office.
  • Clean and sanitize front desk area and restrooms during mid-day intervals.
  • Register patients and update their information as sole front desk staff.
  • Front Desk Activities: o Obtain insurance authorization.
  • Cover the front desk until the receptionist arrives.
  • Oversee front desk and back staff operations.
  • Provide excellent customer service at front desk.
  • Trained incoming front desk team members.
  • Created a front desk training manual.
  • Front desk Check-in and check-out.
  • Register patients at front desk.
  • Trained newcoming Patient Coordinators, Office Managers and Dental Assistants regarding front desk operations in full completion.
  • Scheduled patients & maintained appointment calendar Front desk Coordinated & Maintained patient files
  • Front desk customer service Verify dental insursance and schedule appointments current or new patients.
  • Front desk/receptionist duties Schedule and confirm appointments Support office personnel Filing Log, maintain, and track lab cases

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1 Front Desk Jobs

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7. New Patient Appointments

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high Demand
Here's how New Patient Appointments is used in Patient Coordinator jobs:
  • Coordinate all new patient appointments for six different medical providers in an extremely busy medical office.
  • Generated new patient appointments and prepared files with necessary documentation and proof of insurance.
  • Schedule, confirm and reschedule all new patient appointments and prepare personalized documentation.
  • Analyze provider templates to ensure optimum efficiency when booking new patient appointments.
  • Make new patient appointments check there criteria, insurance, addresses and phone numbers.
  • Scheduled new patient appointments for 20 doctors on staff for the Dermatology Department.
  • Schedule new patient appointments as well as return and follow up appointments.
  • Confirm and schedule patient s follow up and new patient appointments.
  • Scheduled all new patient appointments for multiple clinician practice.
  • Collect credit card information for all new patient appointments.
  • Handle incoming phone calls, schedule new patient appointments.
  • Scheduled new patient appointments for three offices.
  • Scheduled 125+ new patient appointments daily.
  • Coordinate new patient appointments and paperwork.
  • Arrange and confirm new patient appointments.
  • Make all new patient appointments.
  • Coordinate and facilitate new patient appointments for the multi-disciplinary clinic consisting of 31 Oncologists; Medical, Radiation, and Surgical.
  • Schedule new patient appointments Verify Insurance Prepare new patient folders
  • Handled patient records - Verified insurances - Set new patient appointments
  • Scheduled new patient appointments Answer incoming calls Review insurance claims for accuracy Inter office communication for clients records

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3 New Patient Appointments Jobs

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8. Phone Calls

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high Demand
Here's how Phone Calls is used in Patient Coordinator jobs:
  • Conducted daily sales tasks; including phone calls, emails and in-house consultations.
  • Hosted monthly seminars for future patients, and answered phone calls about surgery.
  • Assist HR making phone calls to employees who were out of compliance.
  • Manage all the phone calls and schedule appointments with the doctor.
  • Answer phone calls from clients inquiring information and details about scheduling.
  • Trained front desk and facilitated all incoming or internal phone calls.
  • Call center incoming phone calls averaged 80+ calls a day.
  • Manage all incoming POE phone calls while scheduling therapy needs.
  • Assist Physicians and patients in appointment scheduling and phone calls.
  • Answer and place phone calls regarding patient appointments.
  • Answered patient phone calls and scheduled appointments.
  • Answer phone calls and emails from clients.
  • Return all phone calls by the end of the day.
  • Obtain initial patient information; answer phone calls, and respond to inquiries Place follow-up calls to patients referred to the office
  • Answer phone calls, learned about dentistry and procedures, collect co-payments, confirm/schedule appointments.
  • Managed all incoming and outgoing phone calls and triaged calls as appropriate.
  • Transfer incoming phone calls to the correct extension within the company.
  • Answer phone calls, take messages, transfer calls accordingly 3.
  • Triaged phone calls and addressed patient's complaints and problems.
  • Collected co-payments and answered multi-line phone calls.

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9. Treatment Plans

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high Demand
Here's how Treatment Plans is used in Patient Coordinator jobs:
  • Presented patients with treatment plans and attained financial arrangements.
  • Assisted patients in understanding their dental benefits, reviewed patient treatment plans, scheduled appointments and made financial arrangements.
  • Served as a liaison between patients and physicians to assist patients in understanding their treatment plans.
  • Presented and scheduled treatment plans with patients from single crowns to full mouth rehabilitation.
  • Prepared and presented high dollar treatment plans to patients, offering available financial options.
  • Maintained all confidential personnel files, patient schedules, and treatment plans.
  • Prepare and review Treatment Plans with patients along with payment plan options.
  • Outlined patient treatment plans and collected payment prior to treatment being performed.
  • Maintained patient charts and reviewed treatment plans and payment options with patients.
  • Answered incoming calls, scheduled appointments, and coordinated treatment plans.
  • Educate and consult patients discussing treatment needs and presenting treatment plans.
  • Scheduled patient appointments, answered phones, and implemented treatment plans.
  • Present treatment plans and set up financial arraignments.
  • Created and presented treatment plans for patients.
  • Created and reviewed detailed patient treatment plans.
  • Present treatment plans to patients.
  • Calculate and present treatment plans Confirm eligibility and benefits with insurance company.
  • Present treatment plans to patients so that they are aware of any out of pocket expenses they will incur.
  • Presented treatment plans to patients and discussed financial arrangements for perio therapy and enrolling outstanding treatment for the doctors.
  • Answer phones in a polite manner Greet patients Check patients in and out Present patients with individualized treatment plans

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10. New Patient Information

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high Demand
Here's how New Patient Information is used in Patient Coordinator jobs:
  • Arranged hospital admissions and insurance verification and obtained new patient information for the Radiation and Medical Oncology departments.
  • Registered and scheduled patient visits and maintained patient database, which included entering new patient information.
  • Enter new patient information, update existing patient information
  • Verify accuracy of all new patient information.
  • Process new patient information and insurance information.
  • Greeted patients and entered all paperwork and set up new patient information.
  • Enter all new patient information into Eclipse in a timely matter.
  • Obtained new patient information and pulled charts for patient clinic appointments.
  • Managed all new patient information prior to patient's appointment.
  • Prepared new patient information and sent out before appointment.
  • Enter new patient information, and other data.
  • Enter all new patient information and verify insurance.
  • Fax new patient information to billing department daily.
  • Enter new patient information into system.
  • Answered high amount of incoming calls per day by addressing patient inquiries, solving problems and providing new patient information.

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4 New Patient Information Jobs

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11. Office Supplies

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high Demand
Here's how Office Supplies is used in Patient Coordinator jobs:
  • Provided administrative support, including: filing, scheduling, ordering office supplies/inventory.
  • Perform secretarial and reception functions including phone management, ordering of office supplies, stocking patient coffee and refreshment station.
  • Ensured that the practice stays on financial budget by managing ordering of clinical and office supplies.
  • Ordered office supplies, tracked purchase orders, mailed correspondence, distribute incoming mail/ faxes.
  • Educated patients about procedures, scheduled appointments, ordered and kept inventory of office supplies.
  • Maintain all office equipment, office supplies inventory and follow bi-weekly ordering protocol.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Liaised with vendors to order and maintain inventory of office supplies.
  • Cleaned and repaired hearing aids, ordered all office supplies.
  • Maintained proper level of office supplies, dental inventory.
  • Monitored inventory and placed orders for office supplies.
  • Order office supplies and reception area supplies.
  • Order office supplies on a monthly basis.
  • Maintained and ordered all office supplies.
  • Provide inventory control of office supplies.
  • Ordered office supplies as needed.
  • Monitor and lessen cost of office supplies Execute daily briefing of production and new patients acquired to team members.
  • Train new employees Order and organize all office supplies and keep with in office budget.
  • Complete inventory for needed office supplies, order and distribute to proper departments.
  • Collect and post fees Maintain forms and office supplies required for front desk.

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12. Patient Demographics

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high Demand
Here's how Patient Demographics is used in Patient Coordinator jobs:
  • Register new patients and update existing patient demographics by collecting patient's personal and financial information.
  • Obtained and entered accurate patient demographics, insurance and financial information for registration.
  • Handle responsibilities of entering patient demographics in the computer.
  • Collected insurance information for verification and other patient demographics.
  • Maintain and update patient demographics and insurance information.
  • Entered patient demographics using Medical Manager Software.
  • Verify patient demographics and insurance information.
  • Confirmed and updated patient demographics.
  • Answer multiple phone lines and route calls to appropriate staff; obtain patient demographics, case histories and insurance information.
  • Chaired a growth and development committee to collect and analyze patient demographics to promote clinic expansion.
  • Input patient demographics, insurance information, and referrals in order to ensure accurate billing.
  • Obtained, documented, and verified patient demographics, financial, and insurance information.
  • Verify insurance and patient demographics while keeping up with heavy incoming calls.
  • Create, maintain, and enter patient demographics in to database.
  • Input Patient demographics and medical information into IDX system.
  • Maintain patient demographics in accordance with WCMC policies.
  • Input patient demographics into MasterMind and WebPT software.
  • Input on all patient demographics.
  • Enter patient demographics for billing .
  • Schedule appointments Check patients in and out Answer telephones Daily deposits Collect co-pays Enter patient demographics Insurance Filing

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13. Hipaa

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high Demand
Here's how Hipaa is used in Patient Coordinator jobs:
  • Maintain patient confidentiality in accordance to policy and procedure and HIPAA requirements.
  • Provided patients with information that explained all procedures policies, which include time of appointment and HIPAA privacy guidelines.
  • Follow all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents.
  • Managed digital X-ray image import/export internally and externally adhering to HIPAA compliance at all times.
  • Follow all HIPAA regulations as outlined in the HIPAA Policy and Procedure Manual.
  • Promote infection control, enforce HIPAA privacy rules and treat patients with compassion.
  • Collected patient demographics and insurance information while practicing the use of HIPAA.
  • Handled patient case management and records, complaint with HIPAA regulations.
  • Reinforce and uphold patient confidentiality as required by HIPAA and clinic.
  • File and maintain patient records in accordance to HIPAA standards.
  • Maintained confidentiality at all times according to HIPAA guidelines.
  • Adhered to HIPAA confidentiality guidelines at all times.
  • Used discretion while providing compliance with HIPAA regulations.
  • Follow center HIPAA policies at all times.
  • Process and update patients HIPAA forms.
  • Manage PHI files per HIPAA standards.
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
  • Schedule appointments for physician visits; prepare patient charts for future appointments make sure patient information is compliment with HIPAA standards.
  • Used Athenanet software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA.
  • Adhere to HIPAA guidelines in regards to releasing confidential information.

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14. MRI

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high Demand
Here's how MRI is used in Patient Coordinator jobs:
  • Call and fax in authorizations for surgeries, physical therapy MRI, CT scan and referrals to other specialists.
  • Scheduled CT, MRI, Ultrasound, and other radiology procedures for patients; entered appointments into computerized system.
  • Answer all incoming calls as well as make appointments in detail about patient's MRI screening.
  • Manage scheduling of appointments including Lab work, MRI, CT scans, and X-rays.
  • Work directly with insurance companies to determine patient's specific coverage prior to MRI exam.
  • Received clinical notes from referring offices as needed and made confirmation calls for MRI/CT exams.
  • Scheduled MRI appointments and follow-up appointments with the ordering physician.
  • Screened patients to minimize risks for MRI procedure.
  • Scheduled appointments for patients who required an MRI.
  • Interviewed and prepped patient's for MRI tests.
  • Coordinated patients and their exams for MRI.
  • Order supplies for MRI units when needed.
  • Assess and screen patients for MRI compatibility.
  • Order CT scans, MRI's, ultra sounds, Mammograms, and other tests.
  • Scheduled patient appointments, set up CT scans, MRI's, and x-rays.
  • Take co-payments, Schedule MRI, CT'S, X-RAYS AND ULTRASOUNDS.
  • Entered all patient information into a PLE system and client MIS system.Assisted MRI tech.
  • Cross reference medical reports such as MRI and Xrays with physicians Schedule and book consultations and procedures and maintain patient database.
  • Scheduled and obtained insurance authorizations for lab tests, such as x-rays, MRIs, Ultrasounds, and EMGs.
  • Assist MRI technologists at Kaiser Permanente facilities in the Diablo Service Area.

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15. Hippa

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Here's how Hippa is used in Patient Coordinator jobs:
  • Document all referral processes including conversations and authorizations in compliance with HIPPA guidelines.
  • Process/updated HIPPA related paperwork and other institutional forms as necessary.
  • Process information with direct contact to the Department of Health and Education and abide by all HIPPA laws.
  • Welcomed patients, checked insurance and demographic information, made sure HIPPA paperwork was accounted for.
  • Interact professionally with all levels of staff maintaining the highest level.of privacy under HIPPA guidelines.
  • Uphold all HIPPA and Medicare compliance regulations; keep all HIPPA and OSHA certification current.
  • Make sure the staff adheres to all HIPPA policy and regulations concerning patient information.
  • Assist patients in accurately completing appropriate forms, according to HIPPA Health protocols.
  • Maintain patient confidentiality and adhering to HIPPA standards and laws.
  • Maintain patient files while remaining HIPPA compliant at all times.
  • Maintain accurate patient files Maintain patient confidentiality and HIPPA compliance.
  • Provide excellent customer service while abiding by HIPPA guidelines.
  • Faxed over all medical documents within HIPPA standards.
  • Maintain confidentiality and all aspects of HIPPA Compliance.
  • Complied with HIPPA rules and regulations.
  • Reinforced HIPPA and OSHA guidelines.
  • Organized extensive patient and medical files, and upheld all HIPPA policies and patient confidentiality.
  • Welcome letter, HIPPA Compliance, Insurance details, Patient Information)
  • Have patient's complete appropriate medical forms and Hippa privacy act.
  • Abided by both HIPPA and OSHA laws.

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16. Check-In

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Here's how Check-In is used in Patient Coordinator jobs:
  • Greeted patients at check-in, ensuring accurate demographic and insurance information.
  • Coordinated patient check-in/out services; provided exceptional customer service.
  • Collected co-payment, co-insurance, deductible, and outstanding patient balance at time of check-in.
  • Work promptly to coordinate and check-in a high volume of patients for ten providers.
  • Greet, check-in patients, collect personal, medical, and insurance information.
  • Greet patients, check-in and collect co-pays in a polite and professional manner.
  • Provide quality customer service to patients and parents at check-in and check-out.
  • Answer phones, collect co-pays, billing and check-in patients.
  • Schedule and check-in walk-in patients with same day provider.
  • Greeted patients and attended to all check-in responsibilities.
  • Greeted all patients and performed the check-in process.
  • Perform registration and check-in / check-out functions.
  • Front Desk Check-in and patient scheduling.
  • Perform Check-in and Check-out duties.
  • Back up in any additional duties, such as answering phone, check-in patients, check-out patients and etc.
  • Greet and register patients, visitors in a professional manner; assist patients with check-in process.
  • Oversee all Front Desk operations including but not limited to: -Check-In and Check-Out patients.
  • Greet and Check-in high volume of patients Schedule appointments for a variety of radiology exams Obtain and verify insurance authorizations
  • Provide back up support to front desk staff by scheduling patient visits and performing "Check-in, check out" activities.
  • Assisted patients with the check-in process in a referral based Mohs Micrographic surgery center.

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17. Payment Arrangements

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Here's how Payment Arrangements is used in Patient Coordinator jobs:
  • Developed guidelines for Medicare, Medicaid hardships and payment arrangements.
  • Contacted patients about any payments required at the time services are rendered to assist with payment arrangements.
  • Processed account receivable transactions: applying co pays, outstanding balances, and negotiated payment arrangements.
  • Check in and out patients, set appointments, and make payment arrangements.
  • Collect co pays or set up payment arrangements for amounts due.
  • Secured payments and setup payment arrangements to bring accounts current.
  • Prepared financial quotes and made payment arrangements with patients.
  • Set up payment arrangements with patients prior to surgery.
  • Obtained credit reports and made payment arrangements.
  • Explain payment options and make payment arrangements.
  • Put in place payment arrangements and contracts.
  • Computerize treatment plans and set up financial payment arrangements and using insurance companies 'billing codes procedures.
  • Educate patients on the out of pocket expense and set up payment arrangements.

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18. Patient Files

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Here's how Patient Files is used in Patient Coordinator jobs:
  • Edit patient files and insurance/billing information.
  • Execute overall office procedures, filling, answering phones, providing outpatient support, and creating patient files accordingly.
  • Displayed strong organizational skills to maintain schedule and patient files for New York and New Jersey offices.
  • Maintained over 3000 patient files, verified insurance information; collects co-pays or deductibles.
  • Created new patient files pertaining to medical evaluations and or medication notes.
  • Audit and ensure all patient files are complete and filed away.
  • Handled clerical work for the office which included managing patient files.
  • Verify insurance benefits, Maintained patient files and office records.
  • Maintain patient files and records with effective filing systems.
  • Input patient and insurance information into patient files.
  • Registered new patients and maintains patient files.
  • Create confidential patient files upon admission.
  • Manage all patient files via electronically.
  • Pulled all patient files for the day Communicates basic information to patients such as insurance, parking, driving directions.
  • Check in patients, schedule patients, call patients to confirm appointments, Confirm insurance and update patient files
  • Scan, update, and manage patient files to integrate online system Schedule patient appointments
  • Handled payments, insurance verifications and patient files.
  • Provide referrals for continuing care Provided translation between the Doctor and patients as needed Kept patient files organized
  • Processed insurance claims for patients Performed routine vision tests prior to doctor consultation Maintained patient records Prepared patient files
  • Managed multi-lined phones Process patient files and schedule appointments Handles various bookkeeping duties Scheduling patients for multi-doctor practice.

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8 Patient Files Jobs

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19. Patient Accounts

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Here's how Patient Accounts is used in Patient Coordinator jobs:
  • Initiate collections of delinquent client/patient accounts.
  • Balanced daily charges against the computer files, and investigated all discrepancies in patient accounts to determine proper payment.
  • Post payments to patient accounts, verify account credits, and collect past due balances.
  • Create new patient accounts for newborns or add newborns to existing siblings account.
  • Apply payments to patient accounts and followup with insurance companies for unpaid claims.
  • Assisted finance team with patient treatment plans, managed patient accounts.
  • Keyed in new patient accounts, insurance and medical information.
  • Maintain patient accounts and diagnostic schedule for Radiologists and Technicians.
  • Updated patient accounts and information on a daily basis.
  • Performed charge corrections on patient accounts, as necessary.
  • Created, monitored, and billed patient accounts.
  • Posted charges and payments to patient accounts.
  • Process and apply payments to patient accounts.
  • Received incoming calls to settle patient accounts.
  • Collected and posted monies to patient accounts.
  • Maintain patient accounts and monthly billings.
  • Set up new patient accounts.
  • Audit patient accounts, determining copays and patient resposibilty.
  • Handle new patient accounts and Verify dental coverage Billing and invoicing, Post insurance payments, pre-authorizations and claims.
  • Answered phones Created patient accounts/verified demographics Scheduled new patient/follow-up appointments Sent out reminder postcards

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20. Medical Billing

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Here's how Medical Billing is used in Patient Coordinator jobs:
  • Trained and specialized on Medical Billing, Verification of Eligibility of Benefits.
  • Handle Medical Billing duties such as: collecting patient payments, collecting insurance payments, insurance claim follow ups.
  • Used medical billing software to enter patient demographics and billing information for claim processing.
  • Aided in the integration of electronic submission of medical billing of ICD-9 and ICD-10.
  • Trained new employees on multiple medical billing programs and data entry software.
  • Performed tasks in medical billing and medical records.
  • Assisted Office Manager in submitting medical billings.
  • Exposed to medical billing and coding.
  • Assisted with medical billing and coding including dealing with insurance denials Experienced in vital signs, urinalysis, phlebotomy, administering medications
  • Verify appointments Medical billing for inpatient and outpatient surgeries in both the main hospital and facility.
  • Assisted refugee families with medical billing, appointmentscheduling, and education on overall health care management.
  • Exceeded in insurance verifications, HIPPA rules and regulations, medical terminology and medical billing coding.
  • Determine patients that qualify for medical billing and assist in the pre-auth and billing process
  • Scheduled appointments for patients Medical billing with Medisoft Email marketing using Constant Contact Administrative duties as needed

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21. Medicaid

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Here's how Medicaid is used in Patient Coordinator jobs:
  • Verified Medicaid and commercial insurances, compiling estimates and collecting co-pays when necessary.
  • Communicate with Medicaid and insurance companies concerning patients dental status.
  • Worked with private insurance/Medicare/Medicaid to get claims paid.
  • Supervised daily billing, admissions, and collection procedures to Medicare/Medicaid, Managed Care carriers and other Support Service companies.
  • Worked with Doctor offices or Health Care Locations with Referrals that were needed for Medicare/Medicaid/Private Insurance.
  • Coordinate communication between practice, patient and DSS to ensure Medicaid issues are resolved.
  • Cooperated with Medicare, Medicaid, and private insurance providers to resolve billing issues.
  • Generate patient bills, send out claims for Medicaid & third party insurance companies.
  • Coordinate and schedule appointments for all new patients with Medicaid insurance practice wide.
  • Stay abreast of Medicaid insurance plans, payments and coverage.
  • Verified insurances only for Medicaid patients through online website portals.
  • Acquired the knowledge of Medicare and Medicaid guidelines.
  • Reviewed Medicare, and Medicaid as required.
  • Researched and adjudicated active and pending managed healthcare and Medicaid/Medicare claims and invoices.
  • Process both Medicaid insurance, and private insurance, payments Answer patient billing questions
  • Screened patients for various types of coverage including Medicaid & Pcap.
  • Obtained authorizations, prior approvals, pre-Certifications, Medicaid prior approvals, Certificate of Medical Necessity for Insurance Verification.
  • Ensured every patient received quality Oversaw Medicaid and various commercial insurance pre authorizations.
  • Checked patients in and out Verified medicaid and peachcare ins Created and archived patient charts Scheduled and confirmed appointments
  • Verified and consult patient benefit eligibilities with Medicare, Medicaid, Tricare, Aetna, and etc.

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22. High Volume

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Here's how High Volume is used in Patient Coordinator jobs:
  • Review drug screening reports and report adequate information to patient and assigned doctor, answer high volume phone calls.
  • Coordinated high volume of inpatient & outpatient appointments, while coordinating hotel room accommodations, travel, and car service
  • Answered a high volume of incoming calls and in-person inquiries from patients, Scheduled appointments and referrals.
  • Received and screened a high volume of internal and external communications, including email and mail.
  • Demonstrated the ability to work well and efficient in a fast place and high volume dispensary
  • Created excel spread sheets to track sales and marketing, high volume of data entry,
  • Screened and routed high volume of incoming calls with heavy face-to-face interaction with customers.
  • Coordinated schedules for dialysis patients in a high pace and high volume environment.
  • Answered a high volume of calls in a polite a professional manner.
  • Manage patient care incoming and outgoing high volume of phone calls.
  • Answered high volume calls from patients on a daily basis.
  • Answered and followed through with high volume phone calls.
  • Answer a high volume of phone calls.
  • Managed a high volume of calls.
  • Manage high volume incoming faxes and phone calls Triage incoming phone calls and faxes to their appropriate location.
  • Answered high volume of back office calls and new/follow up patient phone calls in a professional manner.
  • Handled a high volume of phone calls, answering multi-line phone system.
  • Assisted eight physicians in the practice Answered high volume phone calls.
  • Participate in local community affairs/events/presentations to promote Kool Smiles Direct high volume of incoming calls.
  • Schedule appointments Verify insurances Collect payments Answer a high volume of calls

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23. Data Entry

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Here's how Data Entry is used in Patient Coordinator jobs:
  • Coordinate with insurance providers billing and coding data entry and cataloging.
  • Reviewed and updated insurance eligibility and patient data entry.
  • Input patient information, Referral based data entry, scheduled appointments, verify customers insurance, shipping and receiving, faxing,
  • Check Patients In/Out, Collect Co-Pays, Data Entry, Internet Research, Scan/Attach Documents, General Office Skills Apply.
  • General office administrative duties, i.e., phone coverage, filing, copying, faxing and data entry.
  • Assisted office manager with document preparation, data entry, and general office duties.
  • General clerical duties, data entry and answer calls in a high call volume setting
  • Perform Phone Screens, Collect and Verify Data, Data Entry and Transcriptions.
  • Maintained functions like clerical responsibilities, trouble shoot office problems, and data entry
  • Managed entire office- phones, faxing, computers, data entry and charting.
  • Perform essential clerical tasks like faxing, e-mail, and data entry.
  • Managed billing, coding, and data entry for patient records.
  • Ensured proper data entry from all employees during daily chart audits.
  • Complete patient data entry and medical record management duties.
  • Managed Payroll, billing and data entry.
  • Fast data entry and keyboarding.
  • Complete PTOS data entry system that successfully tracks patient information , controls new accounts for patients/clients.
  • Manage patient records, perform multi-system data entry into Dentech software, and Excel programs.
  • Front Desk Receptionist for Two Offices- Multi-lined phones, data entry, multi-appt.
  • Answered inbound calls Verified patient insurance Also took upon the task of insurance referrals Data entry Customer Service

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24. Patient Registration

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Here's how Patient Registration is used in Patient Coordinator jobs:
  • Monitored patient registration processes to ensure accuracy in surgeries, appointments and client databases.
  • Spearheaded effort to eliminate waste and improve efficiency in patient registration process.
  • Performed patient registration functions and completed registration for new patients.
  • Performed patient registrations and check out's, providing the patients with estimated costs of services rendered.
  • Assisted in maintaining sales leads, medical records, patient registration, and check out.
  • Performed patient registration, check in / checkout functions, and verified insurance benefits.
  • Compiled and maintained all documents which include patient registration record keeping billing Etc.
  • Research and resolve patient referrals, establish payment remittance and process patient registration.
  • Performed patient registration, scheduling, filing, and reception duties.
  • Welcome visitors, administer patient registration forms and check in patients.
  • Completed patient registration under the direction of the Office Manager.
  • Handle patient registration and check in/out procedures.
  • Created and re-created patient registration forms.
  • Front desk duties including patient registration.
  • Greet patients and handled patient registration.
  • Coordinate operations of Patient Registration and Scheduling department and monitor Productivity and Avaya CMS Call Center for Department.
  • Created Medical Records, Patient check in/out, Patient registration, and updated patient demographic information.
  • Distribute new patient registration paperwork via mail, email or fax.
  • Coordinate new patient appointments * Conducts new patient screening * Performs patient registration and scheduling of appointments.
  • Front Desk Reception Telephone Management Scheduling/Calendar Management Patient registration Co-pay collection, billing charges and reconciliation.

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25. Greeting Patients

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Here's how Greeting Patients is used in Patient Coordinator jobs:
  • Performed the tasks of greeting patients and visitors in a prompt, courteous, and helpful manner.
  • Manage reception area, including greeting patients and responding to telephone and in-person request for information.
  • Maintained the front desk area, greeting patients in friendly yet professional manner.
  • Coordinated the front desk area (scheduling, greeting patients, checking patients in & out, multi-tasking, etc.)

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27 Greeting Patients Jobs

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26. Patient Payments

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Here's how Patient Payments is used in Patient Coordinator jobs:
  • Verified health benefit eligibility, insurance authorization and processed patient payments.
  • Process insurance & patient payments, claims, various billing inquiries, daily billing & treatment planning.
  • Entered and managed patient's accounts by entering accurate insurance payments and patient payments.
  • Collect and post patient payments and ensure strict adherence to cash management procedures.
  • Process patient payments, billing inquiries, prepare daily billing & collections.
  • Filed insurance claims, processed insurance payments and took patient payments.
  • Processed refunds, returned checks, posting insurance and patient payments.
  • Maximize operations of the practice while tracking and collecting patient payments
  • Reconcile patient payments and ensure cash drawer is balanced daily.
  • Collect and process patient payments and update their database.
  • Verified insurance benefits, post insurance and patient payments.
  • Collected patient payments and made weekly bank deposits.
  • Reconcile all patient payments at end of night.
  • Collect patient payments at time of appointment.
  • Collected and posted patient payments.
  • Balance the patient payments at the end of the day.
  • Assist team members in collecting self-pay (non insured) patient payments and collections accounts.
  • Collected patient payments and copayments.
  • Managed front office personnel Booked cosmetic and non-cosmetic consults Managed appointment schedule Patient relations Maintained charts Collected patient payments
  • Answer multi-line phones Managed doctor s schedule Maintained triage calls Collected patient payments Medical Records Verified Insurance

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27. Medical Staff

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Here's how Medical Staff is used in Patient Coordinator jobs:
  • Maintain communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning.
  • Provided support to medical staff in recovery room charting vitals, monitoring recovery and providing self-care education.
  • Coordinate communication between patients, medical staff, administrative staff and regulatory agencies.
  • Communicate professionally/effectively with patients/medical staff to explain their procedure and answer any questions.
  • Determine acuity and provide initial patient assessment to skilled medical staff.
  • Provided medical staff with administrative and clinical support.
  • Answer a high volume of incoming calls and properly communicate with medical staff and patients in an appropriate and professional manner.
  • Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
  • Developed and distributed newsletters, brochures, or other printed materials to share information with patients or medical staff.
  • Act as a liaison between the patients and the medical staff at Preferred Health Partners eight locations.
  • Assisted medical staff with lab reports, maintaining charts, and calling in medical prescriptions.
  • Coordinate communication between patients, family members, medical staff, administrative staff.
  • Collaborate with all levels of medical staff and contribute to team efforts.
  • Served as a liaison between all members of the medical staff/patients.
  • Assisted the medical staff with tracking patient's medication dosage.
  • Schedule and coordinate appointments for medical staff and management.
  • Provide great customer service for patients and medical staff.
  • Coordinate CPR/ACLS classes offered to nursing/medical staff monthly.
  • Instituted medical staff policies for start-up company.
  • Worked extremely well with medical staff, doctors, and fellow coworkers.

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28. CPT

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Here's how CPT is used in Patient Coordinator jobs:
  • Complete Daily insurance verification using the HDX System and verifying correct ICD-9 and CPT codes for a variety of specialties.
  • Interact with other employees through effective communication regarding audits and ongoing issues identified - Regular use of ICD-9-CM/CPT-4
  • Processed and coded ICD-9's and CPT's; submitted insurance claim forms for patient billing.
  • Write authorizations for treatments, appointments, surgeries, transplants; ICD-10 and CPT codes.
  • Filed Explanation of Benefits and accurately identified medical code use CPT and ICD-9.
  • Generated patient bills with use of CPT procedural codes and ICD-9 diagnoses codes.
  • Processed billings for HMO and PPO accounts, ICD-9/CPT codes and Data Entry.
  • Interpreted medical reports to apply appropriate ICD-9, CPT-4 and HCPCS codes.
  • Closed out visit with proper ICD10 and CPT code for that procedure.
  • Copied and filed documents Responsible for accurate ICD-9 coding and CPT coding.
  • Coded records by following prescribed coding standards such as ICD-9 and CPT.
  • Verify correct ICD-9 and CPT codes for specific DME equipment.
  • Used CPT and ICD-9 codes to code radiology procedures.
  • Assisted in CPT and ICD coding for billing purposes.
  • Check claims to ensure proper ICD9/CPT coding.
  • Finalized all CPT codes for billing.
  • Work in the field of Transcribing, CPT Coding and ICD 9.
  • Imported scans and appropriate CPT code to EMR charts in a timely manner.
  • Obtained preauthorization from insurance companies using ICD-9-CM and CPT coding.
  • Modify CPT codes, fax reports to Doctors office.

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29. Computer System

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Here's how Computer System is used in Patient Coordinator jobs:
  • Scheduled appointments for patients utilizing computer systems.
  • Registered patients and visitors in computer system.
  • Use computer system to check patients in for appointments, take payments, check patients out, and schedule appointments.
  • Utilize computer system to note patient arrival for appointment, continually monitors waiting room for patient flow.
  • Utilize the NextGen computer system to schedule, reschedule, cancel appointments and per-register all patients.
  • Processed all new applications, both embassy and self-pay, on the Epic computer system.
  • Update computer system with patient's arrival time and inform them of their wait time.
  • Obtained and entered demographic, clinical, financial information into the computer system.
  • Worked alongside IT personnel to keep network and computer systems updated.
  • Make appropriate changes in computer system and on patient's chart.
  • Learned the new computer system first to help train others.
  • Managed, organized and maintained all data on computer system.
  • Recorded and filed patient data in computer system.
  • Document patient's demographic data in computer system.
  • Enter data accurately into the computer system.
  • Entered and maintained patient personal and billing information into the computer system Verified patient insurance information with various insurance companies.
  • Utilized a proprietary multi-screen windows based computer system.
  • Use computer system to obtain patient medical history, current visual status, visual acuities, and log testing results.
  • Receive and process payments -Enter patient information into computer system -Check-in patients, gathering all personal and insurance information needed.
  • Full time Responsible for entering patient demographics and billing information into computer system.

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30. Patient Referrals

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Here's how Patient Referrals is used in Patient Coordinator jobs:
  • Receive patient referrals from external physicians in order to prepare patient documentation for initial consultation.
  • Make appropriate arrangements for outgoing patient referrals.
  • Expedited patient referrals to specialty offices, faxed medical records, answered patient and specialty office calls and completed referral requests.
  • Receive new patient referrals from primary care physicians and other pain management doctors by fax, e-file and email.
  • Answer multiple phone lines and triage patient calls, schedule appointments, arrange patient referrals and coordinate diagnostic testing.
  • Handle all incoming new patient referrals, consults to our doctors from local hospitals and medical records requests.
  • Coordinate patient referrals, registration, and scheduling through the phone.
  • Review, schedule and process new patient referrals for pain management.
  • Maximize new patient count by scheduling good patient referrals.
  • Discover and organize multiple sources of new patient referrals.
  • Generate patient referrals from all insurance types.
  • Promote practice and develop new patient referrals.
  • Followed up with patient referrals.
  • Handled frequent calls from patients as well as other MD offices in regards to MRI's and new patient referrals.
  • Increased service level by intake of new patient referrals, managing logistics for equipment and RN consultations.
  • Accepted New Patient referrals, gathered records, xrays and insurance Information.
  • Managed new patient referrals for multi provider pain management group.
  • Organize new patient referrals sent by patients physician.
  • Process incoming new patient referrals Verifying demographics and health insurance Medical records Answer multi line phone system and assist patients as needed
  • Addressed new patient concrens -Promoted office specials and patient referrals -Handled insurance claims -Scheduled appointments using the Eaglesoft dental Software

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31. Financial Arrangements

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Here's how Financial Arrangements is used in Patient Coordinator jobs:
  • Preformed treatment presentations, financial arrangements, insurance resolutions, and collections.
  • Identified patients financial constraints, made appropriate treatment and financial arrangements.
  • Specialized in account collections and establishing financial arrangements with negligent patients.
  • Presented treatment options and prepared financial arrangements with patients.
  • Provided financial arrangements for low income or uninsured patients.
  • Prepared and presented treatment plans and financial arrangements.
  • Counseled patients, discuss financial arrangements.
  • Arranged patient financial Arrangements, made collection calls for patient and unpaid insurance claims, and submitted daily bank deposits.
  • Provided all patient relations and services, including scheduling, treatment planning, referral coordination and financial arrangements.
  • Close sales following consultation appointments and handle financial arrangements and set up future appointments.
  • Consult with patients regarding treatment plan; as well as discuss financial arrangements.
  • Assisted patients in obtaining services, presented treatment plans and made financial arrangements.
  • Make financial arrangements and handle payments on accounts.
  • Organize and present financial arrangements to patients.
  • Go over treatment and financial arrangements.
  • Make financial arrangements for patients.
  • Communicate to the patients their estimated financial responsibility for their treatment and set up financial arrangements if necessary.
  • Prepared and presented treatment plans and financial arrangements, utilizing the patients dental insurance benefits.
  • Make pre-treatment financial arrangements with patients.
  • Maintained a recall system Maintained patient records Presented the patients with treatment plan and discussed financial arrangements.

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32. Surgical Procedures

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Here's how Surgical Procedures is used in Patient Coordinator jobs:
  • Coordinated and submitted medical records to insurance companies for prior authorization of surgical procedures.
  • Persuaded potential patients to get elective surgical procedures of their interest fulfilled.
  • Processed patient medical charts and scheduled surgical procedures.
  • Provided information on birth control and surgical procedures.
  • Counseled patients regarding all surgical and non-surgical procedures.
  • Gathered and explained consent forms for patients who were getting any surgical procedures such as Extractions, Root Canals, ext.
  • Assist administrative and clinical team before, during and after surgical procedures, to ensure patient's satisfaction.
  • Managed surgical schedule, assist during minor surgical procedures, provided patient care before and after surgery.
  • Scheduled all surgical procedures with patients and mailed out all necessary paperwork they needed.
  • Speak to new and previous patients inquiring about stem cell therapy and surgical procedures.
  • Sell, schedule, and coordinate new and existing patients surgical procedures.
  • Educated patients and families on surgical procedures, and in-hospital processes.
  • Closed sale of surgical procedures and up-sold all fillers and products.
  • Assist with prior authorization for surgical procedures.
  • Assist the doctor with surgical procedures.
  • Assist the surgical coordinator in creating booking sheets for surgery Obtain prior authorization from insurances companies for surgical procedures.
  • Consulted with patients on all aspects of surgical procedures including financial, scheduling, pre and post-operative instructions, etc.
  • Obtained insurance authorizations for surgical procedures Discussed financial paperwork with patients Answered phones Scheduled appointments
  • Scheduled appointments and surgical procedures Answered phones Check patients in and out Collected payments for services
  • Verified health and workers compensation insurance Chart preparations Scheduled diagnostic and surgical procedures Appointment scheduling Provided language translation for the physician/patients

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33. Bank Deposits

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Here's how Bank Deposits is used in Patient Coordinator jobs:
  • Complete individual and or practice reconciliation report including bank deposits and slips
  • Arranged for outside companies to handle collections, patient financing and any related matter, bank deposits.
  • Payed bills, made bank deposits, and created payroll checks for the office.
  • Prepare bank deposit daily along with making bank deposits for prior day.
  • Prepared end of day bookkeeping, bank deposits and day sheets.
  • Complete DOS billing, bookkeeping and bank deposits.
  • Receive and post payments, make bank deposits.
  • Prepare daily EOD reports and bank deposits.
  • Disperse incoming mail and complete bank deposits.
  • Prepare bank deposits and billing statements promptly.
  • Processed and recorded all bank deposits daily.
  • Balance daily reports / Make bank deposits.
  • Prepare daily bank deposits / transporting.
  • Prepare and make bank deposits.
  • Processed dailyrevenue reports, batched all payments and prepared daily bank deposits.
  • Prepare charts for patients - Daily bank deposits.
  • Verify and breakdown of patient benefits Make and confirm scheduled appointments Answer phones Open and closing duties Make daily bank deposits
  • Enter payments Get breakdown of insurance benefits Scan documents Make bank deposits Fax/phone in Rx for patients
  • Front Office Assistant Processing of dental claims Scheduling of patients Bank deposits Software-Windent, Dentrix, Eagle Soft and Practice Works

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34. IDX

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Here's how IDX is used in Patient Coordinator jobs:
  • Coordinated customer follow-up appointments using IDX Scheduling application.
  • Post daily charges to IDX Bar billing database; which include reviewing and confirming proper ICD-9 and CPT codes with physicians.
  • Advanced knowledge of computer software's such as IDX, EAGLE, INVISION, various Microsoft software's and many more.
  • Demonstrated Proficiency in Database Management and other required data entry (IDX, SCC Database, etc.).
  • Scheduled all follow up provider visits in IDX and arrange for other emergency tests and procedures as necessary.
  • Utilized IDX scheduling system to update information upon check-in and provided check-out service for each patient.
  • Document patient's co-payments, deductibles and self-pay portions in IDX revenue cycle management system.
  • Trained in programs IDX, Epic, and ImageCast in the Department of Radiology.
  • Obtain and input patient demographic and insurance information into Epic and IDX.
  • Greeted and appropriately check patients into IDX upon arrival.
  • Identified correct and edit patient information in IDX.
  • Verify and update patient information in IDX.
  • Scheduled appointments via IDX scheduling system.
  • Care System, IDX and Yahoo Messenger
  • Maintain accurate patient records and update demographic and billing information in IDXtend system as necessary.
  • Coordinated patient care, scheduled clinic appointments in IDX Flowcast, scheduled procedures, provided reception, and completed registration.
  • Experience with IDX/Tend, EPIC, Corporate Time (Oracle Calendar), Eudora and Microsoft Office Programs.
  • Completed all IDX check-ins files and manage all appropriate alerts Disseminated HIPPA information to patients.
  • Greet patients and update their insurance/demographics in the IDX (Flocast) system.
  • Obtained demographic data thru TDS, IDX, MEDIPAC, GUI to complete form.

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35. Telephone Calls

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Here's how Telephone Calls is used in Patient Coordinator jobs:
  • Greeted and checked in patients for their Dermatology appointments, answered telephone calls, scheduled various Dermatology appointments.
  • Practiced professional customer service when answering telephone calls, correspondence, and communicating with patients and guardians.
  • Audit accounts for any errors, receive telephone calls daily from Payers, patients and TPTI patient care centers.
  • Answered telephone calls to schedule appointments, fill prescriptions, took messages for doctors, verified insurance, etc.
  • Obtain, enter, and make appointments by answering more or less 40 telephone calls per day.
  • Answered and replied to a large volume of telephone calls from internal and external customers.
  • Overlook all faxes, emails, census, and telephone calls on daily basis.
  • Answered extremely high volume of telephone calls and directed them accordingly.
  • Scheduled appointments, registered patients, and directed telephone calls promptly.
  • Answer telephone calls in a courteous and professional manner.
  • Handle telephone calls in a friendly professional manner.
  • Answered and responded to telephone calls with professionalism.
  • Answer incoming telephone calls and maintain message log.
  • Answer incoming telephone calls and take customer orders.
  • Receive and return telephone calls from new patients.
  • Answer and direct telephone calls to appropriate staff.
  • Answered telephone calls and reviewed incoming mail.
  • Communicate with healthcare providers by phone to advise of patients that are not being responsive to telephone calls or mailed letters.
  • Answer incoming telephone calls in a courteous manner and provide information as needed.
  • Triaged telephone calls and prescription requests.

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36. Insurance Authorizations

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Here's how Insurance Authorizations is used in Patient Coordinator jobs:
  • Submitted all new insurance authorizations accurately and timely for patients to ensure prompt claims processing.
  • Obtained insurance authorizations and assisted in resolving the medical insurance claims of patients.
  • Acquired insurance authorizations for procedures and tests ordered by the attending physician.
  • Performed medical front-office duties, to include check-in/check-out and insurance authorizations.
  • Obtained insurance authorizations for current patients to receive various therapies.
  • Verified Medicaid eligibility as well as Blue Choice insurance authorizations weekly
  • Collect or retrieve referrals or insurance authorizations as required.
  • Obtain insurance authorizations/referrals through Internet and/or by phone.
  • Obtain Insurance authorizations and certification for procedures.
  • Process requests for insurance authorizations and referrals.
  • Obtained insurance authorizations for various procedures.
  • Scheduled appointments, verified/obtained insurance authorizations.
  • Acquired insurance authorizations for procedures.
  • Oversee insurance authorizations and deadlines.
  • Collect or retrieve referrals or insurance authorizations for procedures and test ordered by the attending physicians.
  • Collect or retrieve referrals or insurance authorizations for surgeries, procedures, or imaging.
  • Managed all insurance authorizations for procedures and tests ordered by 3-4 physicians daily.
  • Collect or retrieve referrals or insurance authorizations as required Schedules patient for follow-up appointment as needed.
  • Obtain insurance authorizations, pre-certifications and verify patients insurance.
  • Obtain insurance authorizations for office visits, pre-operatives, and surgeries.

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37. Icd-9

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Here's how Icd-9 is used in Patient Coordinator jobs:
  • Reviewed medical records along with the Inpatient encounters to make certain the correct CPT & ICD-9 was selected.
  • Performed ICD-9 coding correction on claims that were denied due to incorrect coding.
  • Assigned Medical Codes in Adherence with ICD-9 and CPT Coding Standards.
  • Trained in medical terminology and ICD-9 codes and the EPIC system.
  • Evaluated Outpatient encounters to verify CPT & ICD-9 codes accuracy.
  • Processed patient records, including coding all CPT/ICD-9.
  • Abstract doctor's office notes, Assign CPT and ICD-9 codes, post payments, Coded EKGS, Insurance follow up.
  • Completed insurance and referral verification using Navnet; faxed authorization forms with ICD-9codes for Medicaid patients.
  • Code records by following prescribed coding standards such as ICD-9 and CPT Review physician notes and obtain necessary clarifications where necessary.
  • Verify ICD-9 codes to make sure they meet Aetna's coverage criteria.
  • Limited amount of CPT, ICD-9 and HCPCs coding.

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38. Clinical Staff

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Here's how Clinical Staff is used in Patient Coordinator jobs:
  • Facilitated regular prenatal and postpartum care for high-risk obstetrical patients as indicated by clinical staff.
  • Provide exceptional patient care while also managing office operations and clinical staff.
  • Support Lead Patient Coordinator/Area Manager and clinical staff.
  • Provide clinical staff with essential documentation.
  • Evaluated patient care procedural changes for effectiveness as well as served as liaison between management, clinical staff and the community.
  • Assisted patients by providing directions, answering general questions and redirects questions to clinical staff, as appropriate.
  • Educate and inform patients and clinical Staff about policies and procedures necessary for the flow of daily clinic.
  • Assisted in coordinating patient flow through constant communication with the clinical staff and patients about delays.
  • Put chart up so clinical staff could prepare to bring patient back for treatment.
  • Interact with clinical staff and external resources such as school or community personnel.
  • Deliver exceptional customer service to all patients, office and clinical staff.
  • Served as liaison between management, clinical staff and the community.
  • Complete daily census report & updates to clinical staff & patient.
  • Help the clinical staff with their ordering and organizing their supplies.
  • Work closely with all clinical staff within the practice and hospital.
  • Work as a team with assigned physician and clinical staff.
  • Greet patients and advise clinical staff of patient arrivals.
  • Prepared daily bank deposit * Assist clinical staff with accreditation for Community Health Accreditation Program.
  • Support Clinical Staff & Patient Flow (Complete Ins.
  • Helped clinical staff as needed with seating patients, x-rays as needed, disinfecting Operatory as needed.

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39. Appropriate Person

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Here's how Appropriate Person is used in Patient Coordinator jobs:
  • Communicated initial complaints to appropriate persons for resolution and assisted when additional information was needed.
  • Obtained information by contacting appropriate personnel or patients.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate person according to their needs.
  • Arranged for either ground or air transport as appropriate, received and gave report on patient to appropriate personnel.
  • Resolved any scheduling complaints to best of ability, referred complaints to the appropriate personnel i.e.
  • Answer multiple phone lines and transfer to appropriate person or take a message.
  • Handled all lines of incoming calls, direct them to the appropriate personnel.
  • Answer telephone and either respond to inquiry or directed caller to appropriate personnel.
  • Answer, record, and route phone calls to appropriate person.
  • Routed incoming calls for physicians and nurses to the appropriate person.
  • Answered incoming calls and directed them to appropriate personal.
  • Answered and routed calls to appropriate personnel.
  • Take messages and give to appropriate personnel.
  • Directed calls to appropriate personnel.
  • File faxes received to patient charts and task to appropriate personnel when needed *Answer general information questions *Train new communication associates

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40. Reception Area

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Here's how Reception Area is used in Patient Coordinator jobs:
  • Maintain a professional reception area.
  • Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
  • Comforted patients by anticipating patient's anxieties; answering patient's questions; maintaining the reception area.
  • Check patients in, track patients in reception area and communicate with them as needed.
  • Manage busy front-desk reception area, answering phones, scheduling and checking in patients.
  • Maintain the front desk and reception area in a neat and organized fashion.
  • Manage reception area including greeting and directing patients, visitors, and vendors.
  • Maintained a clean reception area, including lounge and associated areas.
  • Assure the readiness of the reception area for each working day.
  • Coordinated and set up the reception area for surgery center.
  • Maintain an organized and clean work and reception area.
  • Maintain a clean and organized reception area.
  • Keep the reception area clean and organized.
  • Maintained the reception area's appearance.
  • Clean Reception Area Every Other day.
  • Ensured reception area was tidy.
  • Keep office reception area tidy.
  • Greeted patients in a professional manner, assisted with reception area.
  • Answer mutli-phone lines and assist staff in the reception area.
  • Typed Cardiac Reports Recorded patient information Explained testing protocol to patients Managed Reception Area Coordinated Surgery dates Organized Luncheons

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2 Reception Area Jobs

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41. Test Cases

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42. Vital Signs

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Here's how Vital Signs is used in Patient Coordinator jobs:
  • Perform specific protocol procedures such as interviewing subjects, taking vital signs, and performing electrocardiograms.
  • Assisted in the back when need (prepping patient before surgery, obtain vital signs, sterilize instruments/rooms, etc).
  • Greeted & roomed patients; obtained history & physical information, vital signs and prepped patient for Provider.
  • Monitored patients' vital signs in the post surgery room for patients coming out of general anesthesia.
  • Monitored vital signs, glucose levels and other medical indicators and communicated results to nursing staff.
  • Interviewed patients to obtain medical information, weight and height measurements and vital signs.
  • Obtain patient history and vital signs and record in patient electronic health record.
  • Obtain vital signs and pertinent medical information prior to visit with the doctor.
  • Documented vital signs and pertinent health related records on patients' charts.
  • Assist with vital signs, x-ray technician and all back office responsibilities.
  • Assisted with vital signs, scheduling appointments, lab draws.
  • Assist clients with medications and checking vital signs as needed.
  • Obtained vital signs and intake and output on residents.
  • Record patients' medical information and vital signs.
  • Obtained vital signs on patients.
  • Provided appropriate postoperative instructions as prescribed by dentist.Thoroughly gathered and recorded medical and dental histories and vital signs of patients.
  • Prepared patients for examination by assessing condition, taking vital signs, and/or documenting medical record.
  • Monitored vital signs, including: Overall client status, orientation, bloodpressure, pulse and blood glucose levels.
  • Prepared patients for examination by performing preliminary physical test - Recorded vital signs incuding blood pressure, weight and temperature.
  • Managed daily operations of clinic flow,charting vital signs and consulting patients of various treatment programs prescibed by the physician.

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43. Osha

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Here's how Osha is used in Patient Coordinator jobs:
  • Maintained documentation of equipment sterilization per OSHA standards for medical equipment.
  • Sterilized dental instruments as required by OSHA
  • Promoted complete patient safety in compliance with to OSHA and CDC disease-specific precaution and blood borne pathogen standards.
  • Conducted responsibilities in compliance with office policies and procedures, safety, OSHA and MSDS guidelines.
  • Complied to State and Federal Regulations Occupational Safety and health Administration (OSHA) rules
  • Maintain infection control procedures and Occupational Safety and Health Administration (OSHA).
  • Manage patient records in compliance with OSHA, MSDS/SDS guidelines.
  • Performed 5010 HIPPA and OSHA compliance testing.
  • Completed HIPPA and OSHA training.
  • Maintained strong knowledge of standard healthcare regulatory requirements, upholding patient privacy and assuring HIPAA and OSHA confidentiality at all times.
  • Complied with OSHA and California state laws and regulations, Maintaining strict confidentiality of all documents.
  • Certified in Digital X-rays in State of Virginia OSHA regulation trained
  • Print claims and x rays and send to insurance companies with proper follow up * HIPAA and OSHA compliance * QSI trained

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44. Follow-Up Appointments

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Here's how Follow-Up Appointments is used in Patient Coordinator jobs:
  • Scheduled consultation and follow-up appointments for high risk/terminal patients.
  • Scheduled initial and follow-up appointments.
  • Checked patients in and out, collection of payment for current and past due bills, scheduled follow-up appointments.
  • Schedule and confirm patient consultations, surgeries, and follow-up appointments in person or by phone.
  • Assisted, when needed, in surgical clinical making follow-up appointments and receptionist work there.
  • Account Receivable, monthly billing, coordination of monthly reminders, recall and follow-up appointments.
  • Review treatment plans, schedule follow-up appointments, and make/send referrals to specialists.
  • Check patient in and out; schedule follow-up appointments within the clinic.
  • Schedule new and follow-up appointments for all providers in the practice.
  • Scheduled patient's diagnostic procedures as well as follow-up appointments.
  • Scheduled consultation, procedure, and follow-up appointments for patients.
  • Schedule follow-up appointments and other tests as necessary.
  • Schedule patients for follow-up appointments as needed.
  • Handled all patients referrals and follow-up appointments.
  • Make follow-up appointments and recalls.
  • Carry out insurance verification, notification, identified insurance payer sources Schedule patient for follow-up appointments.
  • Schedule follow-up appointments for operatory and six-month recalls.
  • Schedule colonoscopy procedures and follow-up appointments.
  • Collect patient co-pay and record Verify all insurance and obtain pre-certification/authorization Schedule testing procedures Check-out process with follow-up appointments
  • Schedule all new patient appointments Schedule follow-up appointments Answer phones Obtain referrals Medical records request

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45. Patient Confidentiality

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Here's how Patient Confidentiality is used in Patient Coordinator jobs:
  • Performed filing and retrieving patient records while maintaining patient confidentiality update financial records and ensured payment is received for services rendered.
  • Maintain patient confidentiality and compliance with Health Insurance Portability and Accountability Act.
  • Maintained high level of patient confidentiality with respect to sensitive health information
  • Maintain patient confidentiality according to HIPAA and company standards.
  • Maintained patient confidentiality and followed HIPAA Guidelines.
  • Provide excellent patient services, patient confidentiality.
  • Maintained HIPAA compliance through patient confidentiality.
  • Retrieve lab results via computer or fax, maintain medical records and secure information to reserve patient confidentiality.
  • Understand HIPAA (Health Insurance Portability and Accountability Act) guidelines and maintain patient confidentiality.
  • Respect and maintain privacy and dignity of patients to assure patient confidentiality at all times.
  • Maintain a high degree of patience, reliability, sensitivity and patient confidentiality.
  • Follow HIPPA and clinic procedures to assure patient confidentiality.
  • Filed, copied, scanned, distributed patient reports in a timely manner while maintaining patient confidentiality.
  • Abided by all HIPAA laws to ensure that patient confidentiality is maintained.
  • Update and maintain patient files and ensured highest level of patient confidentiality.
  • Gathered detailed patient history Screened patients prior to their study Upheld patient confidentiality

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12 Patient Confidentiality Jobs

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46. Outbound Calls

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Here's how Outbound Calls is used in Patient Coordinator jobs:
  • Handle inbound/outbound calls regarding scheduling and/or billing inquiries.
  • Place outbound calls to new customers and former patients for the purpose of building business and scheduling follow-up doctor's appointments.
  • Receive inbound and outbound calls serving a network of 100+ doctors as liaison for Boston Medical Center Primary Care Practice.
  • Perform outbound calls to confirm or reschedule appointments to ensure the patients are receiving the dental care they need.
  • Work independently answering inbound calls from patient and making outbound calls to patients and doctors' offices.
  • Handle inbound and outbound calls from patients concerning scheduling appointments, shipment status and insurance benefits.
  • Make outbound calls to patients whose medicine we've received back for re-ship or destroy.
  • Answer inbound/ outbound calls, was acknowledged as number one customer service rep.
  • Placed outbound calls to potential patients and responded to voice mails and emails.
  • Placed outbound calls to existing patients to confirm scheduled appointments.
  • Handled inbound and outbound calls to include appointment setting.
  • Assist with making outbound calls and incoming calls.
  • Schedule delivery confirmations and place outbound calls.
  • Conducted outbound calls on behalf of hospitals.
  • Participated in several different teams dedicated to making outbound calls for Health Risk Assessments, new patient assigning and employee engagement.
  • Greet Patients/Parents Responsible for Hygiene and Operatory Daily Schedule Answer incoming/outbound Calls.
  • Take inbound calls Make outbound calls Deal with irate customers Deescalate calls Search for doctor state license Other Duties when asked

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47. Financial Statements

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Here's how Financial Statements is used in Patient Coordinator jobs:
  • Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills and keeping financial records.
  • Prepared accurate financial statements at end of the quarter.

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48. Medical Supplies

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Here's how Medical Supplies is used in Patient Coordinator jobs:
  • Managed weekly clinic inventory and worked with Physicians to order necessary medical supplies for outpatient procedures and the recovery room.
  • Monitored expiration of all medical supplies and medications.
  • Maintained inventory of medical supplies and service of equipment
  • Conduct weekly dialogue with pharmacists and patients to ensure medical services are appropriate, specifically prescription medicine and medical supplies.
  • Opened and sorted of all incoming mail, ordered office / medical supplies, copied of all medical records request.
  • Maintain Doctor's orders / referrals on patients that need medical equipment, medical supplies and transportation.
  • Organized medical supplies and created a spreadsheet to track stock and timely ordering of supplies.
  • Monitored office and medical supplies kept track of Medicare patient requirements and updates.
  • Track inventory of office and medical supplies, and place order when necessary.
  • Monitored, stocked, and ordered medical supplies for examination rooms.
  • Performed vital testing, answered phones, and ordered medical supplies.
  • Ordered injection medications & medical supplies.
  • Inspect vehicle,medical supplies, and equipment at the start of each shift and after every call.
  • Filed paperwork , answered phone calls, called in for medical supplies, and updated documents.
  • Prepared Examination Rooms by arranging sterile instruments on tray and/or stocking Rooms with medical supplies.
  • Ordered and maintained inventory of allmedical supplies and retail products as well as office supplies.
  • Manage an 8-line phone Schedule appointments Managing of medical supplies inventory Managed patient data entry and records Greet and register patients

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49. Patient Questions

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Here's how Patient Questions is used in Patient Coordinator jobs:
  • Issue financial quotes to patients, answer patient questions, organize and file patient pictures.
  • Answer phone's, perform triage, address patient concerns and answer patient questions.
  • Take Patient Vitals and answer patient questions, stock and maintain all exam rooms.
  • Worked with a variety of internal departments to resolve patient questions and concerns.
  • Answer all incoming calls, assist or redirect patient questions/concerns to appropriate department.
  • Help to answer the phones and addresses all patient questions and concerns.
  • Answer patient questions as well as listen to their concerns.
  • Answered phones and solved patient questions or concerns.
  • Answer incoming calls with patient questions and concerns with upcoming appointment and/or information concerning Referral to Nephrology.
  • Assist in un-resolved patient questions and concerns.
  • Scheduled patients and answered patient questions * Entered patient charges in computer and filed insurance * Daily collections and deposits
  • Answer patient questions over phone regarding pre or post treatment. )

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50. Administrative Tasks

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Here's how Administrative Tasks is used in Patient Coordinator jobs:
  • Perform a variety of administrative tasks including scheduling patient appointments, insurance verification, and answering telephone inquiries from patients.
  • Assisted in administrative tasks and facilitated communication between the clinical staff and patients in a high volume environment.
  • Performed administrative tasks including; registration, scheduling and handling exam paperwork.
  • Performed variety of administrative tasks to maintain efficient productivity throughout the practice.
  • Delivered premier patient services while organizing and completing multiple administrative tasks.
  • Assign administrative tasks to exercise specialist staff as necessary.
  • Demonstrated proficiency in administrative tasks on a daily basis.
  • Complete administrative tasks, entering new client data into computer, answering telephone calls, or maintaining medical or facility information.
  • Complete all assigned administrative tasks with efficiency and confidence; maintain seniors advised of patient status at all times.
  • Managed wide variety of customer service and administrative tasks to resolve patient issues quickly and efficiently.
  • Excelled in role requiring the ability to handle a multitude of customer service and administrative tasks.
  • Assumed administrative tasks, billing, research data and other related activities.
  • Help the Doctor and Office Manager with any administrative tasks.
  • Strengthened knowledge of dental services through daily interactions with faculty and student dentists Performed administrative tasks.

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Patient Coordinator Jobs

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20 Most Common Skills For A Patient Coordinator

Insurance Companies

21.3%

Patient Care

15.2%

Medical Records

8.9%

Customer Service

6.8%

Scheduling Appointments

6.6%

Front Desk

6.2%

New Patient Appointments

5.0%

Phone Calls

4.9%

Treatment Plans

4.7%

New Patient Information

4.5%

Office Supplies

2.6%

Patient Demographics

2.1%

Hipaa

1.7%

MRI

1.7%

Hippa

1.5%

Check-In

1.4%

Payment Arrangements

1.3%

Patient Files

1.2%

Patient Accounts

1.2%

Medical Billing

1.2%
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Typical Skill-Sets Required For A Patient Coordinator

Rank Skill
1 Insurance Companies 17.5%
2 Patient Care 12.5%
3 Medical Records 7.3%
4 Customer Service 5.6%
5 Scheduling Appointments 5.4%
6 Front Desk 5.1%
7 New Patient Appointments 4.1%
8 Phone Calls 4.0%
9 Treatment Plans 3.9%
10 New Patient Information 3.7%
11 Office Supplies 2.2%
12 Patient Demographics 1.7%
13 Hipaa 1.4%
14 MRI 1.4%
15 Hippa 1.2%
16 Check-In 1.2%
17 Payment Arrangements 1.0%
18 Patient Files 1.0%
19 Patient Accounts 1.0%
20 Medical Billing 0.9%
21 Medicaid 0.9%
22 High Volume 0.9%
23 Data Entry 0.9%
24 Patient Registration 0.9%
25 Greeting Patients 0.8%
26 Patient Payments 0.8%
27 Medical Staff 0.8%
28 CPT 0.7%
29 Computer System 0.7%
30 Patient Referrals 0.7%
31 Financial Arrangements 0.7%
32 Surgical Procedures 0.7%
33 Bank Deposits 0.6%
34 IDX 0.6%
35 Telephone Calls 0.6%
36 Insurance Authorizations 0.6%
37 Icd-9 0.5%
38 Clinical Staff 0.5%
39 Appropriate Person 0.5%
40 Reception Area 0.5%
41 Test Cases 0.5%
42 Vital Signs 0.4%
43 Osha 0.4%
44 Follow-Up Appointments 0.4%
45 Patient Confidentiality 0.4%
46 Outbound Calls 0.4%
47 Financial Statements 0.4%
48 Medical Supplies 0.4%
49 Patient Questions 0.3%
50 Administrative Tasks 0.3%
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14,779 Patient Coordinator Jobs

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