Patient escort job description

Among our many accolades, we have been designated 8 times the only A-Rated for Safety Hospital, awarded M a g n et Recognition for superior nursing, named Best Regional Hospital by US News and World Report and ranked among the 100 best places to work in healthcare (nationally). Jersey City Medical Center is also ideally located in the vibrant Jersey City waterfront community overlooking the harbor, just 10 minutes from New York City, with a grand view of the Statue of Liberty.

Job Description

Safely transports patients throughout the hospital from admission to discharge; required to work every other weekend

Additional Requirements

• High School Diploma or GED equivalent required within one (1) year of hire.
• Prior hospital experience preferred.
• Every other weekend is required
• Candidates who do not possess a High School Diploma or GED equivalent will be provided the opportunity to enroll in a GED/HSEA program at time of hire as a condition of employment. A hired candidate will be provided one (1) year from date of hire to successfully complete a GED program and obtain their HSEA.
• RWJBarnabas Health is committed to our communities and the members we serve. RWJBH understands that in order to create strong, healthy, and sustainable communities, we have to re-engineer and transform current systems. Providing educational support and resources contributes to our overall social impact mission and community investment efforts.
• Successful completion of required orientations

We are committed to High Reliability and consistent demonstration of our Safety Together behaviors and tools:

S - Speak up for Safety

A - Accurately communicate

F - Focus on the task

E - Exercise and accept a questioning attitude

T - Thoughtfully interact

Y - You and Me Together

RWJBarnabas Health offers excellent-provided benefits which include: competitive compensation, comprehensive medical/dental benefits, 403 (B) savings plan, Flexible Spending Plans, PTO program, tuition reimbursement and so much more.

Equal Employment Opportunity

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?
The
Patient Escort
reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.

The Patient Escort is responsible for the safe and efficient escort of patients, blood products, specimens and other patient related articles.

The Patient Escort Department is typically hiring for 1st, 2nd and/or 3rd shifts and both part-time/full-time opportuities. Benefits are available to both part-time and full-time employees.


Responsibilities:


Responsible for escorting patients as assigned. Responsible for checking each patient's name band prior to escorting to ensure proper patient identification. Provide and adjust escort equipment for safety and comfort of the patient i.e. appropriate linen, side rails. Required to disinfect / wipe down equipment with approved cleaning product between patient transports. Assist patients onto escort equipment. If patients need additional help, patient care should be asked to assist. Shows ownership over escort equipment, including routine cleaning, linen dressing and minor maintenance. Responsible for notifying nursing or ancillary personnel upon arrival or departure of patients. Attends to the care of documents relating to the patient e. g. medical charts. Makes routine specimen rounds when assigned to assure that lab specimens are picked up and delivered in a timely manner. Makes certain that all requisitions are attached and those specimens are properly bagged by department staff prior to delivery to the lab. Deliver blood products when assigned. Check name and number on each blood product for accuracy. Responsible for delivering deceased patients to the morgue when assigned. Report immediately any unusual symptoms of patients i. e. fainting or shortness of breath during time of escort. Provides, moves and cares for escort equipment for the movement of patients. Must be able to speak, spell, read, write and understand English. Excellent communication skills and ability to interact well with patients of all ages. Must have good patient relations and courteous manners. Must be able to work under stress in a fast-paced environment. Must demonstrate reliability, punctuality and good attendance. This role may support additional projects, perform administrative tasks, and other duties as assigned.
Qualifications



Required
:


Enrollment in BLS training course within 2 months of hire and successful completion within 3 months. Must be COVID vaccinated


Preferred
:


High School diploma or acceptable equivalent. At least 1 year experience with patient escort handling.
Equal Opportunity


Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Central Transport Service provides safe, courteous, and timely "patient centered" transport of patients, patient equipment and patient related items throughout Brigham and Women's Hospital. Escort Transporters spend most of their day managing the more challenging transport assignments, training staff, reporting and /or refering all complex or unresolved issues to the supervisors and completing general escort responsibilities.
PRINCIPAL DUTIES & RESPONSIBILITIES


Transports patients in stretchers, beds or wheelchairs to the test sites for testing and back to their rooms once the test is completed. Demonstrates knowledge of hospital systems and procedures, location of all departments, treatment areas and other patient services. Transports specimens to the lab, as required and transport patients to lobby areas upon discharges.

Receive assignments via Pagers and two way phones from dispatchers or supervisors. Enter pick ups and completion of assignments in the bed system by using the telephony systems as trained

Responds to simple patient requests, communicating more complex needs to the RN. Provides supportive customer service, functioning as part of the patient care team and demonstrating appropriate behavior in interactions with staff, patients and visitors.


Uses germicidal wipes and disposable gloves to disinfect transport equipment prior to patient transport and at the completion of the assignment.

Follows infection control guidelines and safety protocols when transporting patients and patient equipment.

Follow proper safety protocol when assigned to pick up patients from the Helipad.

Transports, cleans, tags and returns to designated storage area: IV poles, monitors, wheelchairs, stretchers, pumps, scales, lift and other patient equipment as directed by supervisor

Maintains neatness and organization of work and storage areas. Collects, disinfects and stores transport and patient equipment.



Qualifications
• High School diploma or equivalent preferred.

• 1 year experience as an excort at BWH.

• Ability to speak, read, and write English.

• Ability to stand, carry, push and pull 50-80 lbs.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

• Ability to operate elevator, radios, pagers, and other equipment in a professional manner

• Ability to perfom keyboard

• Ability to operate equipment including beds, stretchers, etc.

Acheivment Motivation(Looks to make things systemically better.)

Sets Priorities based upon looking at all alternatives and then determining the best potential outcome.

Concern for Order(Pays attention to details and organizes them.)

Develops and uses systems to organize and keep track of information.

Self Confidence(Presents self impressively and with a positive outlook.)

States own position clearly and confidently at all times.

Analytical Thinking(Understands and applies problem solving techniques.)

Uses several techniques to identify /break apart complex problems to reach a conclusion.

Future Thinking(Thinks ahead to act on future needs or prevent problems.)

Continuously thinks of ways to avoid problems beforehand.

Information Seeking(Gathers information for self and/or others)

Continuously pursues information from a variety of sources and individuals to improve decision-making.

Developing Others(Looks to develop skills and behaviors of others.)

Gives specific feedback on performance, expresses positive expectations for future performance, and gives direction or demonstrations with reasons or rationale.

Customer Service Focus(Acts on behalf of the patient/customer)

Seeks information about the real, underlying needs of the customers/patients, and matches products and/ or services to those needs.

Inquiry(Seeks to understand what others are saying, feeling and thinking.)

Responds to people's concerns by altering own behavior in a helpful, responsive way.

Teamwork & Cooperation(Looks to achieve results as a team and generally respects other team members.)

Promotes a friendly climate, good morale and cooperation for all team members and co-workers.

WORKING CONDITIONS:

Work requires prolonged walking, standing, and pushing patient transportation vehicles. Lifting and guiding patients onto transportation vehicles with assistance of other personnel.

Office working conditions are clean and well-lighted, in a reasonably quiet and professional environment. Brigham and Women's Hospital is a fragrance control environment.

EEO Statement
Brigham and Women's Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability. Partner's Healthcare is acting as an Employment Agency in relation to this vacancy.