Patient finance representative job description
Updated March 14, 2024
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Example patient finance representative requirements on a job description
Patient finance representative requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in patient finance representative job postings.
Sample patient finance representative requirements
- Minimum of high school diploma or equivalent
- 2 years of experience in patient financial services
- Knowledge of medical terminology and coding
- Understanding of insurance billing and payment processes
- Proficiency in Microsoft Office and other relevant software
Sample required patient finance representative soft skills
- Excellent communication and customer service skills
- Strong attention to detail and accuracy
- Ability to multitask and prioritize tasks effectively
- Flexibility and adaptability to changing work environments
- Ability to work independently and as part of a team
Patient finance representative job description example 1
NORTHSIDE BEHAVIORAL HEALTH CENTER patient finance representative job description
- Experience in management, accounts receivable and insurance
- Preferred 1 year experience in Medicare
- Preferred 1 year experience in supervisory role in related field.
Required Education and Certification/Licensure:
- High School Graduate or Equivalent
- Preferred Associate's or Bachelor's degree in related field
- CPAT (Patient Accounts) required
- Preferred CPAM (Patient Accounts) and or CCAT (Clinical Accounts)
What is Northside?
Helping Individuals and Preserving Families; Inspiring Hope and Independence.
Northside Behavioral Health, established in 1976, is a non-profit organization committed to helping heal the hurt in the lives of Hillsborough County residents suffering from or at risk for mental illness. With nationally accredited programs, Northside sets the standard for the best practices in mental health treatment, while making mental health care affordable and accessible to individuals and families and building a safer, healthier community.
We offer market competitive compensation and comprehensive benefits for employees including health and dental insurance, paid time-off (PTO), paid holidays, flexible spending accounts, retirement plans, life insurance, short-term disability, long-term disability and assistance with certification and licensure.
With its multiple sites throughout Hillsborough County and state-of-the-art, evidence-based wellness and clinical services, Northside is dedicated to providing innovative programs that help individuals use their strengths and abilities to live productive, independent, and happier lives. We know that with support, people with serious mental health issues can recover and learn to manage their symptoms and improve the quality of their lives.
Our staff provides expertise to improve treatment and systems of care for children and youths who have been victims of violence, witnesses to violence, or suffered traumatic loss. We provide nationally recognized approaches to treating individuals with dual mental health and substance abuse problems and individuals with long-term, chronic mental health disabilities. We stand ready to respond to the behavioral health needs of individuals and families.
Northside is an Equal Opportunity Employer and a Drug & Tobacco Free Facility. All personnel are required to undergo a mandatory criminal background check and drug screen.
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Patient finance representative job description example 2
Tufts Medical Center patient finance representative job description
Provides support to the Supervisor of Financial Coordination by acting in capacity of a Team Leader, coordinating the work of an assigned group of Financial Coordinators in the Finance Department. The team leader assigns work, establishes schedules, assesses workflow, interprets relevant department related reports, and reviews the work of the Follow-up employees. Monitors the team to ensure that patients are screened in a timely manner for state insurance coverage, and recommends appropriate actions to secure information needed for processing and ensuring enhanced revenue collections.
PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS:
Assist supervisor by coordinating the work of an assigned group of employees. Relays work instructions, distributes and monitors work.
Reviews all updates regarding insurances changes and requirements by the ACA for state and federal guidelines. All pertinent information will be shared with appropriate personnel.
Assist in ensuring employees are provided with appropriate resources.
Provides employee performance information and report employee performance information along with reporting employee performance problems.
Provides on the job coaching if needed.
Analyzes and resolve complex and difficult insurance issues for specific insurance coverage.
Reviews all work list for in and outpatient accounts. Redistributes work load of the assigned group if needed in order to secure inpatient and outpatient screening in a timely and effective manner.
Appraising and executing daily reports necessary to resolve appropriate time sensitive material for proper time management and employee assignment.
Provides recommendations for the most efficient utilization of assigned personnel.
Monitors works flow continuously to identify trends/issues and recommend appropriate actions to improve patient screening for insurance and reduce missed opportunities for healthcare coverage and collections.
Maintains the knowledge of all system applications being used by the department staff.
Represents the department and their needs at meetings and seminars. Communicate and educate staff on changes with insurances and ACA guidelines that impacts in-network coverage.
Meet and communicate with staff having issues with set goals with solutions on attaining objective as well as fostering a positive work environment within the team.
Maintains collaborative team relationship with peers in Pre-auth, Admitting, Pre-cert, and Referrals in order to effectively achieve goals of continuous improvements in all process.
Performs other similar job related duties as required or directed.
Assists a manager or supervisor by coordinating the work of an assigned group of employees. Relays work instructions and distribute and monitors work. Provides technical training and assistance. Assists in ensuring employees are provided with appropriate resources. Provides recommendations for the most efficient utilization of assigned personnel. May provide employee performance information and report employee performance problems.
Maintains collaborative, team relationships with peers and colleagues in order to effectively contribute to the working groups achievement of goals, and to help foster a positive work environment.
Performs other similar and related duties as required or directed.
PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS:
Assist supervisor by coordinating the work of an assigned group of employees. Relays work instructions, distributes and monitors work.
Reviews all updates regarding insurances changes and requirements by the ACA for state and federal guidelines. All pertinent information will be shared with appropriate personnel.
Assist in ensuring employees are provided with appropriate resources.
Provides employee performance information and report employee performance information along with reporting employee performance problems.
Provides on the job coaching if needed.
Analyzes and resolve complex and difficult insurance issues for specific insurance coverage.
Reviews all work list for in and outpatient accounts. Redistributes work load of the assigned group if needed in order to secure inpatient and outpatient screening in a timely and effective manner.
Appraising and executing daily reports necessary to resolve appropriate time sensitive material for proper time management and employee assignment.
Provides recommendations for the most efficient utilization of assigned personnel.
Monitors works flow continuously to identify trends/issues and recommend appropriate actions to improve patient screening for insurance and reduce missed opportunities for healthcare coverage and collections.
Maintains the knowledge of all system applications being used by the department staff.
Represents the department and their needs at meetings and seminars. Communicate and educate staff on changes with insurances and ACA guidelines that impacts in-network coverage.
Meet and communicate with staff having issues with set goals with solutions on attaining objective as well as fostering a positive work environment within the team.
Maintains collaborative team relationship with peers in Pre-auth, Admitting, Pre-cert, and Referrals in order to effectively achieve goals of continuous improvements in all process.
Performs other similar job related duties as required or directed.
Assists a manager or supervisor by coordinating the work of an assigned group of employees. Relays work instructions and distribute and monitors work. Provides technical training and assistance. Assists in ensuring employees are provided with appropriate resources. Provides recommendations for the most efficient utilization of assigned personnel. May provide employee performance information and report employee performance problems.
Maintains collaborative, team relationships with peers and colleagues in order to effectively contribute to the working groups achievement of goals, and to help foster a positive work environment.
Performs other similar and related duties as required or directed.
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Patient finance representative job description example 3
CHRISTUS Health patient finance representative job description
The associate is responsible for the duties and services that are of a support nature to the Revenue Cycle division of CHRISTUS Health. The associate ensures that all processes are performed in a timely and efficient manner. The primary purpose of this position is to perform tasks that support account resolution and reconciliation of outstanding balances for CHRISTUS Health patient accounts. The position works in a cooperative team environment to provide value to internal and external customers.
The associate carries out his/her duties by adhering to the highest standards of ethical and moral conduct, acts in the best interest of CHRISTUS Health and fully supports CHRISTUS Health's Mission, Philosophy and core values of Dignity, Integrity, Compassion, Excellence and Stewardship.
* Performs Revenue Cycle functions in a manner that meets or exceeds CHRISTUS Health key performance metrics.
* Ensures PFS departmental quality and productivity standards are met.
* Responsible for professional and effective written and verbal communication with both internal and external customers in order to resolve outstanding questions for account resolution.
* Manages and maintains patient and payor information to facilitate account resolution.
* Responds to all types of account inquires through written, verbal or electronic correspondence.
* Develops and maintains working knowledge of all functions within Revenue Cycle.
* Meets or exceeds customer expectations and requirements, and gains customer trust and respect.
* Compliant with all CHRISTUS Health, payer and government regulations.
* Appropriately documents patient accounting host system or other systems utilized by PFS in accordance with policy and procedures.
* Provides continuous updates and information to PFS Leadership Team regarding errors, issues, and trends related to activities affecting productivity, reimbursement, payment delays, and/or patient experience.
Role Specific Responsibilities
Assembly
* Completes requests for supporting documentation related to account resolution, audits and other requests and ensures delivery to appropriate party.
* Perform support services for departmental Associates such as faxing of documents, copying, printing of forms, data entry and reception relief.
* Performs mail retrieval, sorting, distribution and inter-facility delivery duties for all Business Office Associates.
* Performs scanning and electronic upload of documents.
Requirements:
* Prefers 2 years' experience in a customer service or support in a related field.
* General hospital A/R accounts knowledge is preferred.
* College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience.
* Professional and effective written and verbal communication required.
Work Type:
Full Time
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Patient Financial Representative
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The associate carries out his/her duties by adhering to the highest standards of ethical and moral conduct, acts in the best interest of CHRISTUS Health and fully supports CHRISTUS Health's Mission, Philosophy and core values of Dignity, Integrity, Compassion, Excellence and Stewardship.
* Performs Revenue Cycle functions in a manner that meets or exceeds CHRISTUS Health key performance metrics.
* Ensures PFS departmental quality and productivity standards are met.
* Responsible for professional and effective written and verbal communication with both internal and external customers in order to resolve outstanding questions for account resolution.
* Manages and maintains patient and payor information to facilitate account resolution.
* Responds to all types of account inquires through written, verbal or electronic correspondence.
* Develops and maintains working knowledge of all functions within Revenue Cycle.
* Meets or exceeds customer expectations and requirements, and gains customer trust and respect.
* Compliant with all CHRISTUS Health, payer and government regulations.
* Appropriately documents patient accounting host system or other systems utilized by PFS in accordance with policy and procedures.
* Provides continuous updates and information to PFS Leadership Team regarding errors, issues, and trends related to activities affecting productivity, reimbursement, payment delays, and/or patient experience.
Role Specific Responsibilities
Assembly
* Completes requests for supporting documentation related to account resolution, audits and other requests and ensures delivery to appropriate party.
* Perform support services for departmental Associates such as faxing of documents, copying, printing of forms, data entry and reception relief.
* Performs mail retrieval, sorting, distribution and inter-facility delivery duties for all Business Office Associates.
* Performs scanning and electronic upload of documents.
Requirements:
* Prefers 2 years' experience in a customer service or support in a related field.
* General hospital A/R accounts knowledge is preferred.
* College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience.
* Professional and effective written and verbal communication required.
Work Type:
Full Time
Apply Now
Current Associate? Click here to apply
Not ready to apply? Join our Talent Pool
Patient Financial Representative
Apply Now
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Updated March 14, 2024
Updated March 14, 2024